Installation Instructions

POINT I/O 120V AC Input Module

Catalog numbers 1734-IA2, 1734-IA4, Series C

Table of Contents

Topic Page
Important User Information 2

Environment and Enclosure 3

Preventing Electrostatic Discharge 3

North American Hazardous Location Approval 4

European Hazardous Location Approval 5

Before You Begin 6

Install the Mounting Base 8

Install the Module 9

Install the Removable Terminal Block 11

Remove a Mounting Base 13

Wire the Module 14

Communicate with Your Module 17

Interpret Status Indicators 18

Specifications 20
2 POINT I/O 120V AC Input Module

Important User Information

Solid-state equipment has operational characteristics differing from those of electromechanical

equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls
(Publication SGI-1.1 available from your local Rockwell Automation sales office or online at
http://www.rockwellautomation.com/literature/) describes some important differences between
solid-state equipment and hard-wired electromechanical devices. Because of this difference, and also
because of the wide variety of uses for solid-state equipment, all persons responsible for applying this
equipment must satisfy themselves that each intended application of this equipment is acceptable.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages
resulting from the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the
many variables and requirements associated with any particular installation, Rockwell Automation, Inc.
cannot assume responsibility or liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits,
equipment, or software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell
Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING: Identifies information about practices or circumstances that can cause an

explosion in a hazardous environment, which may lead to personal injury or death,
property damage, or economic loss.

ATTENTION: Identifies information about practices or circumstances that can lead to

personal injury or death, property damage, or economic loss. Attentions help you
identify a hazard, avoid a hazard and recognize the consequences.

SHOCK HAZARD: Labels may be on or inside the equipment (for example, drive or
motor) to alert people that dangerous voltage may be present.

BURN HAZARD: Labels may be on or inside the equipment (for example, drive or
motor) to alert people that surfaces may reach dangerous temperatures.

IMPORTANT Identifies information that is critical for successful application and understanding of
the product.

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 POINT I/O 120V AC Input Module 3

Environment and Enclosure

ATTENTION: This equipment is intended for use in a Pollution Degree 2

industrial environment, in overvoltage Category II applications (as defined in IEC
publication 60664-1), at altitudes up to 2000 meters (6562 ft) without derating.
This equipment is considered Group 1, Class A industrial equipment according
to IEC/CISPR Publication 11. Without appropriate precautions, there may be
potential difficulties ensuring electromagnetic compatibility in other
environments due to conducted as well as radiated disturbance.
This equipment is supplied as open-type equipment. It must be mounted within
an enclosure that is suitably designed for those specific environmental
conditions that will be present and appropriately designed to prevent personal
injury resulting from accessibility to live parts. The enclosure must have suitable
flame-retardant properties to prevent or minimize the spread of flame,
complying with a flame spread rating of 5VA, V2, V1, V0 (or equivalent) if
non-metallic. The interior of the enclosure must be accessible only by the use of
a tool. Subsequent sections of this publication may contain additional
information regarding specific enclosure type ratings that are required to
comply with certain product safety certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, for additional
installation requirements, Allen-Bradley publication 1770-IN041.
• NEMA Standards publication 250 and IEC publication 60529, as applicable,
for explanations of the degrees of protection provided by different types of
enclosure.

Preventing Electrostatic Discharge

ATTENTION: This equipment is sensitive to electrostatic discharge, which can

cause internal damage and affect normal operation. Follow these guidelines
when you handle this equipment:
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wriststrap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• Use a static-safe workstation, if available.
• Store the equipment in appropriate static-safe packaging when not in use.

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4 POINT I/O 120V AC Input Module

North American Hazardous Location Approval

The following information applies when Informations sur l’utilisation de cet
operating this equipment in hazardous équipement en environnements dangereux:
locations:
Products marked "CL I, DIV 2, GP A, B, C, D" are suitable for Les produits marqués "CL I, DIV 2, GP A, B, C, D" ne
use in Class I Division 2 Groups A, B, C, D, Hazardous conviennent qu'à une utilisation en environnements de
Locations and nonhazardous locations only. Each product is Classe I Division 2 Groupes A, B, C, D dangereux et non
supplied with markings on the rating nameplate indicating dangereux. Chaque produit est livré avec des marquages
the hazardous location temperature code. When combining sur sa plaque d'identification qui indiquent le code de
products within a system, the most adverse temperature code température pour les environnements dangereux. Lorsque
(lowest "T" number) may be used to help determine the plusieurs produits sont combinés dans un système, le code
overall temperature code of the system. Combinations of de température le plus défavorable (code de température le
equipment in your system are subject to investigation by the plus faible) peut être utilisé pour déterminer le code de
local Authority Having Jurisdiction at the time of installation. température global du système. Les combinaisons
d'équipements dans le système sont sujettes à inspection
par les autorités locales qualifiées au moment de
l'installation.

EXPLOSION HAZARD RISQUE D’EXPLOSION

• Do not disconnect equipment unless power • Couper le courant ou s'assurer que
has been removed or the area is known to be l'environnement est classé non dangereux
nonhazardous. avant de débrancher l'équipement.
• Do not disconnect connections to this • Couper le courant ou s'assurer que
equipment unless power has been removed l'environnement est classé non dangereux
or the area is known to be nonhazardous. avant de débrancher les connecteurs.
Secure any external connections that mate Fixer tous les connecteurs externes reliés
to this equipment by using screws, sliding à cet équipement à l'aide de vis, loquets
latches, threaded connectors, or other coulissants, connecteurs filetés ou autres
means provided with this product. moyens fournis avec ce produit.
• Substitution of components may impair • La substitution de composants peut
suitability for Class I, Division 2. rendre cet équipement inadapté à une
• If this product contains batteries, they must utilisation en environnement de Classe I,
only be changed in an area known to be Division 2.
nonhazardous. • S'assurer que l'environnement est classé
non dangereux avant de changer les piles.

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European Hazardous Location Approval

The following applies when the product bears the Ex Marking

This equipment is intended for use in potentially explosive atmospheres as defined by
European Union Directive 94/9/EC.
DEMKO certifies that this equipment has been found to comply with the Essential Health
and Safety Requirements relating to the design and construction of Category 3 equipment
intended for use in Zone 2 potentially explosive atmospheres, given in Annex II to this
Directive.
Compliance with the Essential Health and Safety Requirements has been assured by
compliance with EN 60079-0:2012+A11:2013, EN 60079-15:2010, reference certificate
number DEMKO 04ATEX0330347X.

WARNING: This equipment shall be mounted in an ATEX certified enclosure

with a minimum ingress protection rating of at least IP54 (as defined in
IEC60529) and used in an environment of not more than Pollution Degree 2
(as defined in IEC 60664-1) when applied in Zone 2 environments. The
enclosure must utilize a tool removable cover or door.
WARNING: This equipment shall be used within its specified ratings
defined by Rockwell Automation.
WARNING: Provision shall be made to prevent the rated voltage from being
exceeded by transient disturbances of more than 140% of the rated voltage
when applied in Zone 2 environments.
WARNING: Secure any external connections that mate to this equipment by
using screws, sliding latches, threaded connectors, or other means provided
with this product.
WARNING: Do not disconnect equipment unless power has been removed
or the area is known to be nonhazardous.

ATTENTION: This equipment is not resistant to sunlight or other sources of

UV radiation.

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Before You Begin

You can use these POINT I/O™ 120V AC Input modules with DeviceNet and
PROFIBUS adapters. If you are using RSLogix 5000 software, version 11 or higher, you
can also use the Series C modules with ControlNet and Ethernet adapters.
Use this diagram to identify the external features of the module.
Note: The wiring base assembly consists of one of the following:
• 1734-TB or 1734-TBS POINT I/O two-piece terminal base, which includes the
1734-RTB Removable Terminal Block
• 1734-TOP or 1734-TOPS POINT I/O single-piece terminal base

POINT I/O 120V AC Input Module

ule
od tus
MS ta orsk
wtu
Net
Sta E:
D
NO
AC
0V t
12 Inpu

1 0
1
2

10
3

9 4
8

5
7

6
45713

Description Description
1 Module locking mechanism 6 Mounting base – 1734-TB, 1734-TBS

2 Slide-in writable label 7 Interlocking side pieces

3 Insertable I/O module 8 Mechanical keying (orange)

4 Removable Terminal Block (RTB) handle 9 DIN rail locking screw (orange)

5 RTB with screw or spring clamp 10 Module wiring diagram

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 POINT I/O 120V AC Input Module 7

1
2

8
4

6
5

45712

Description Description
1 Module locking mechanism 6 Interlocking side pieces

2 Slide-in writable label 7 Mechanical keying (orange)

3 Insertable I/O module 8 DIN rail locking screw (orange)

4 Handle 9 Module wiring diagram

5 One-piece terminal base with screw or

spring clamp – 1734-TOP, 1734-TOPS

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8 POINT I/O 120V AC Input Module

Install the Mounting Base

To install the mounting base on the DIN rail (Allen-Bradley part number 199-DR1;
46277-3; EN50022), proceed as follows:

ATTENTION: This product is grounded through the DIN rail to chassis ground.
Use zinc plated yellow-chromate steel DIN rail to assure proper grounding. The
use of other DIN rail materials (for example, aluminum or plastic) that can
corrode, oxidize, or are poor conductors, can result in improper or intermittent
grounding. Secure DIN rail to mounting surface approximately every 200 mm
(7.8 in.) and use end-anchors appropriately.

1. Position the mounting base vertically above the installed units (adapter, power
supply or existing module).

31586

2. Slide the mounting base down allowing the interlocking side pieces to engage the
adjacent module or adapter.
3. Press firmly to seat the mounting base on the DIN rail. The mounting base snaps
into place.

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Install the Module

The module can be installed before or after base installation. Make sure that the mounting
base is correctly keyed before installing the module into the mounting base. In addition,
make sure the mounting base locking screw is positioned horizontal referenced to the base.

WARNING: When you insert or remove the module while backplane power is
on, an electrical arc can occur. This could cause an explosion in hazardous
location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.
Repeated electrical arcing causes excessive wear to contacts on both the
module and its mating connector. Worn contacts may create electrical
resistance that can affect module operation.

1734-TB base

Turn the keyswitch to align the

number with the notch.
Notch position 3 is shown here.

Make sure the DIN-rail locking

screw is in the horizontal position.

45696

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10 POINT I/O 120V AC Input Module

1734-TOP base

Make sure the DIN-rail locking

screw is in the horizontal position.

Turn the keyswitch to align the

number with the notch.
Notch position 1 is shown here.

45697

1. Using a bladed screwdriver, rotate the keyswitch on the mounting base clockwise
until the number required for the type of module being installed aligns with the
notch in the base.
2. Make certain the DIN rail locking screw is in the horizontal position. You cannot
insert the module if the locking mechanism is unlocked.
3. Insert the module straight down into the mounting base and press to secure. The
module locks into place.

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Install the Removable Terminal Block

A Removable Terminal Block (RTB) is supplied with your wiring base assembly. To
remove, pull up on the RTB handle. This allows the mounting base to be removed and
replaced as necessary without removing any of the wiring. To reinsert the Removable
Terminal Block, proceed as follows:

1. Insert the end opposite the handle into the base unit. This end has a curved
section that engages with the wiring base.
2. Rotate the terminal block into the wiring base until it locks itself in place.
3. If an I/O module is installed, snap the RTB handle into place on the module.
ule
odatus
MSt
Net
NO
wor
k
us
Stat :
DE
AC
Insert the module
0V t
12 Inpu

0
1
straight down into
the mounting base

Hook the RTB end into

the mounting base end
and rotate until it locks
into place.

45716

WARNING: When you connect or disconnect the Removable Terminal Block

(RTB) with field side power applied, an electrical arc can occur. This could cause
an explosion in hazardous location installations.
Be sure that power is removed or the area is nonhazardous before proceeding.

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WARNING: For 1734-RTBS and 1734-RTB3S, to latch and un-latch the wire,
insert a bladed screwdriver (catalog number 1492-N90 – 3 mm diameter blade)
into the opening at approximately 73° (blade surface is parallel with top surface
of the opening) and push up gently.

73° 85°

WARNING: For 1734-TOPS and 1734-TOP3S, to latch and un-latch the wire,
insert a bladed screwdriver (catalog number 1492-N90 – 3 mm diameter) into
the opening at approximately 97° (blade surface is parallel with top surface of
the opening) and press in (do not push up or down).

97°

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Remove a Mounting Base

To remove a mounting base, you must remove any installed module, and the module
installed in the base to the right. Remove the Removable Terminal Block, if wired.

1. Unlatch the RTB handle on the I/O module.

2. Pull on the RTB handle to remove the Removable Terminal Block.
3. Press on the module lock on the top of the module.
4. Pull on the I/O module to remove from the base.
5. Repeat steps 1, 2, 3 and 4 for the module to the right.
6. Use a small bladed screwdriver to rotate the orange base locking screw to a
vertical position. This releases the locking mechanism.
7. Lift straight up to remove.

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Wire the Module

1734-IA2 1734-IA4

Module status Module

Status Module status Module
Status

Network status Network

Status Network status Network
Status
NODE: NODE:

120VAC 120VAC
Input Input

Status of Input 0 0
Status of Input 0 0

Status of Input 1 1
Status of Input 1 1

Status of Input 2 2

Status of Input 3 3

1734 1734
IA2 IA4

Channel 0 Channel 1 Channel 0 Channel 1

connection connection connection connection
Channel 2 Channel 3
No connection No connection connection connection

L2/N L2/N L1 L1

L1 L1 L1 L1

45715 45714

L2/N = 120V AC return

L1 = 120V AC supply

WARNING: If you connect or disconnect wiring while the field-side power is

on, an electrical arc can occur. This could cause an explosion in hazardous
location installations. Be sure that power is removed or the area is
nonhazardous before proceeding.

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1734-IA2
0 1

Ch 0 Ch 1

2 3

Prox NC NC Prox

4 5
Two-wire Three-wire
L2/N L2/N

6 7

L1 L1

Ch 0 = Channel 0 input L2/N = 120V AC neutral

Ch 1 = Channel 1 input L1 = 120V AC
NC = No connection

Channel Input terminal Return Supply

0 0 4 6

1 1 5 7

Module power is supplied from the internal power bus.

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1734-IA4
0 1

Ch 0 Ch 1

2 3

Ch 2 Ch 3
Prox Prox 5
Prox Prox
4

L1 L1

6 7

L1 L1

L2/N Ch 0 = Channel 0 input Ch 3 = Channel 3 input L2/N

Ch 1 = Channel 1 input L2/N = 120V AC neutral
Ch 2 = Channel 2 input L1 = 120V AC

Channel Input terminal Power

0 0 4

1 1 5

2 2 6

3 3 7

Module power is supplied from the internal power bus.

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 POINT I/O 120V AC Input Module 17

Communicate with Your Module

I/O messages are sent to (consumed) and received from (produced) the POINT I/O
modules. These messages are mapped onto the processor’s memory.
The POINT I/O output module produces 1 Byte of input data (scanner Tx) (state). It
does not consume data (scanner Rx).

Default Data Map for 1734-IA2

Message size: 1 Byte
7 6 5 4 3 2 1 0
Produces (scanner Rx) Ch1 Ch0
Consumes (scanner Tx) No consumed data
Where: Ch0 = Channel 0, Ch1 = Channel 1, 0 = Off, 1 = On

Default Data Map for 1734-IA4

Message size: 1 Byte
7 6 5 4 3 2 1 0
Produces (scanner Rx) Ch3 Ch2 Ch1 Ch0
Consumes (scanner Tx) No consumed data
Where: Ch0 = Channel 0, Ch1= Channel 1, Ch2 = Channel 2, Ch3 = Channel 3, 0 = Off, 1= On

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18 POINT I/O 120V AC Input Module

Interpret Status Indicators

Refer to the following diagram and table for information on how to interpret the
status indicators.

1734-IA2 1734-IA4

Module status Module status

Network status Network status

Status of Input 0 Status of Input 0

Status of Input 1 Status of Input 1

Status of Input 2

Status of Input 3

44214 44215

Indicator Status for Modules

Status Description Recommended Action
Module status Off No power applied to device. Apply power to device.
Green Device operating normally. None.
Flashing green Device needs commissioning Configure device properly.
due to missing, incomplete, or
incorrect configuration.
Flashing red Recoverable fault. Cycle power to device. If
condition persists, replace
device.
Red Unrecoverable fault – may Replace device.
require device replacement.
Flashing red/green Device is in self-test mode. None.

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Indicator Status for Modules

Status Description Recommended Action
Network status Off Device is not online: Apply power to device, wait for
- Device has not completed dup_MAC-id test to complete,
dup_MAC-id test. and correct as needed.
- Device not powered – check
module status indicator.
Flashing green Device is online but has no None – device is in idle or
connections in the established program mode.
state.
Green Device is online and has None.
connections in the established
state.
Flashing red One or more I/O connections are Check for I/O module failure,
in timed-out state. and correct as needed.
Red Critical link failure – failed Verify that adapter and terminal
communication device. Device bases are properly installed, and
detected error that prevents it reinstall as needed.
from communicating on the
network.
Flashing red/green Communication faulted device – Verify that adapter is properly
the device has detected a installed, and reinstall as
network access error and is in needed.
communication faulted state.
Device has received and
accepted an Identity
Communication Faulted Request
– long protocol message.
I/O status Off Input is in the off state. None.
Yellow Input is in the on state. None.

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20 POINT I/O 120V AC Input Module

Specifications
POINT I/O 120V AC Input Module – 1734-IA2, 1734-IA4, Series C
Attribute Value
Number of inputs 1734-IA2 – 2 (1 group of 2) nonisolated, sinking
1734-IA4 – 4 (1 group of 4) nonisolated, sinking
On-state voltage range, min 65V AC
On-state voltage range, nom 120V AC
On-state voltage range, max 132V AC
On-state current, min 4.0 mA @ 65V AC, 60 Hz
On-state current, nom 7.5 mA @ 120V AC, 60 Hz
On-state current, max 8.5 mA @ 132V AC, 60 Hz
Off-state voltage, max 43V AC
Off-state current, max 2.7 mA @ 43V AC
Input impedance, nom 10.6 kΩ

General Specifications
Attribute Value
Terminal base screw torque 0.8 Nm (7 lb-in.)
Module location 1734-TB, 1734-TBS, 1734-TOP, or 1734-TOPS wiring base assembly
POINTBus current, max 75 mA @ 5V DC
Power dissipation 1734-IA2 – 0.35 W @ 132V AC
1734-IA4 – 0.50 W @ 132V AC
Thermal dissipation 1734-IA2 – 1.19 BTU/hr @ 132V AC
1734-IA4 – 1.71 BTU/hr @ 132V AC
Isolation voltage 240V (continuous), type tested @ 3250V DC for 60 s, field-side to
system
External AC power supply 120V AC @ 60 Hz
voltage, nom
External AC power supply 85...132V AC, 47...63 Hz
voltage range
Dimensions (HxWxD), approx. 56.0 x 12.0 x 75.5 mm
(2.21 x 0.47 x 2.97 in.)
Wiring category(1) 1 – on signal ports
Wire size Determined by installed terminal block

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 POINT I/O 120V AC Input Module 21

General Specifications
Attribute Value
Weight, approx. 30.9 g (1.09 oz)
North American temp code T4A
IEC temp code T4
Enclosure type rating None (open-style)
Delay time(2) 20 ms hardware filter plus 1...65 ms digital filter programmable in
Off to On and On to Off increments of 1 ms
Keyswitch position 8

(1) Use this conductor category information for planning conductor routing as described in Industrial Automation Wiring
and Grounding Guidelines, publication 1770-IN041.

(2) Input off-to-on filter time is the time from a valid input signal to recognition by the module. Input on-to-off filter time is
the time from the input signal dropping below the valid level to recognition by the module. Due to the randomness of
the AC line-cycle measurement capture point and response time of the hardware filter, the maximum hardware delay is
20 ms plus the filter time.

Environmental Specifications
Attribute Value
Temperature, operating IEC 60068-2-1 (Test Ad, Operating Cold),
IEC 60068-2-2 (Test Bd, Operating Dry Heat),
IEC 60068-2-14 (Test Nb, Operating Thermal Shock):
-20...55 °C (-4...131 °F)
Temperature, nonoperating IEC 60068-2-1 (Test Ab, Unpackaged Non-operating Cold),
IEC 60068-2-2 (Test Bb, Unpackaged Non-operating Dry Heat),
IEC 60068-2-14 (Test Na, Unpackaged Non-operating Thermal Shock):
-40...85 °C (-40...185 °F)
Relative humidity IEC 60068-2-30 (Test Db, Unpackaged Damp Heat):
5...95% non-condensing
Vibration IEC 60068-2-6 (Test Fc, Operating):
5 g @ 10...500 Hz
Shock, operating IEC 60068-2-27 (Test Ea, Unpackaged Shock):
30 g
Shock, nonoperating IEC 60068-2-27 (Test Ea, Unpackaged Shock):
50 g
Emissions CISPR 11:
Group 1, Class A

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Environmental Specifications
Attribute Value
ESD Immunity IEC 61000-4-2:
6 kV contact discharges
8 kV air discharges
Radiated RF Immunity IEC 61000-4-3:
10V/m with 1 kHz sine-wave 80% AM from 80...2000 MHz
10V/m with 200 Hz 50% Pulse 100% AM @ 900 MHz
10V/m with 200 Hz 50% Pulse 100% AM @ 1890 MHz
3V/m with 1 kHz sine-wave 80% AM from 2000...2700 MHz
EFT/B Immunity IEC 61000-4-4:
±4 kV @ 5 kHz on signal ports
Surge transient Immunity IEC 61000-4-5:
±1 kV line-line (DM) and ±2 kV line-earth (CM) on signal ports
Conducted RF Immunity IEC 61000-4-6:
10V rms with 1 kHz sine-wave 80%AM from 150 kHz…80 MHz

Certifications

Certification (when Value

product is marked)(1)
c-UL-us UL Listed Industrial Control Equipment, certified for US and Canada. See
UL File E65584.
UL Listed for Class I, Division 2 Group A,B,C,D Hazardous Locations,
certified for U.S. and Canada. See UL File E194810.

CE European Union 2014/30/EU EMC Directive, compliant with:

EN 61326-1; Meas./Control/Lab., Industrial Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EN 61131-2; Programmable Controllers (Clause 8, Zone A & B).
European Union 2014/35/EU LVD, compliant with:
EN 61131-2; Programmable Controllers (Clause 11).

Ex European Union 2014/34/EU ATEX Directive, compliant with:

EN 60079-15:2010; Potentially Explosive Atmospheres, Protection "n"
EN 60079-0:2012 + A11:2013; General Requirements
II 3 G Ex nA IIC T4 Gc DEMKO 04 ATEX 0330347X
When used at or below 120V AC

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 POINT I/O 120V AC Input Module 23

Certifications

Certification (when Value

product is marked)(1)
EAC Russian Customs Union TR CU 020/2011 EMC Technical Regulation

RCM Australian Radiocommunications Act, compliant with:

AS/NZS CISPR 11; Industrial Emissions.

KC Korean Registration of Broadcasting and Communications Equipment,

compliant with:
Article 58-2 of Radio Waves Act, Clause 3

(1) See the Product Certification link at http://www.rockwellautomation.com/products/certification/ for Declaration of

Conformity, Certificates, and other certification details.

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Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs,
technical and application notes, sample code and links to software service packs, and a MySupport feature
that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration and troubleshooting, we
offer TechConnect support programs. For more information, contact your local distributor or Rockwell
Automation representative, or visit http://www.rockwellautomation.com/support/.

Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information that's
contained in this manual. You can also contact a special Customer Support number for initial help in getting
your product up and running.

United States or Canada 1.440.646.3434

Outside United States or Use the Worldwide Locator at
Canada http://www.rockwellautomation.com/support/americas/phone_en.html, or
contact your local Rockwell Automation representative.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from
the manufacturing facility. However, if your product is not functioning and needs to be returned, follow
these procedures.

United States Contact your distributor. You must provide a Customer Support case number
(call the phone number above to obtain one) to your distributor to complete
the return process.
Outside United States Please contact your local Rockwell Automation representative for the return
procedure.

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