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Clarification Email Phrases

This document provides examples of polite email responses to request clarification or additional information. It recommends thanking the person for their previous message, specifically noting what needs further explanation, and politely referencing the next step or response. The examples demonstrate thanking the sender, asking about an unclear term or deadline, and looking forward to their response for clarification. The goal is to exchange information clearly through clarification emails that save time for both parties.

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Zuraimi Mohd Zuber
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2K views1 page

Clarification Email Phrases

This document provides examples of polite email responses to request clarification or additional information. It recommends thanking the person for their previous message, specifically noting what needs further explanation, and politely referencing the next step or response. The examples demonstrate thanking the sender, asking about an unclear term or deadline, and looking forward to their response for clarification. The goal is to exchange information clearly through clarification emails that save time for both parties.

Uploaded by

Zuraimi Mohd Zuber
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

Thank the person for the information

Thanks for the information on the conference.


Thank you for sending along the details regarding the project timeline.
Thanks for the email Peter.
2. Clarify what you dont understand/still need

Im afraid I dont understand what you mean by ABC. Could you please provide more details?
Regarding the deadline, are you saying that we should wait a few weeks? Any additional information
would be greatly appreciated.
I understand XYZ, but could you please clarify what you mean concerning ABC?
3. Reference the next step politely

I am looking forward to receiving the updated information today. Thanks for your help.
Thanks for your time and I look forward to hearing from you this week.
I appreciate you taking the time to get back to me by the end of the day.

Examples of clarification emails

Hi Tom,
Thanks for the information on our meeting agenda. Im afraid I dont understand what you want to do exactly
after lunch. What do you mean by Discussion 1pm to 2pm? Thanks for clearing this up when you get a
minute.
Matt

Hi Susan,
Thanks for sending along the spreadsheet I requested. Regarding the Reasons column, did you leave that
blank because we dont need that information now? Any additional information on that would be greatly
appreciated. Look forward to your response.
Matt

By replying to unclear emails politely and clearly, you can save time for both people and get the
information exchange you want. Let us know what has worked for you for clarification emails in the
comments area below. Want more help with emails or to improve your writing overall at work?
Click here for information.

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