KNOWLEDGE BASE
Knowledge Base Article: 000471330
Avamar: SQL backup failing with "BACKUP DATABASE permission denied in database" error
(000471330)
Version: 2 Article Type: Break Fix Audience: Level 30 = Customers Last Published: Sun Feb 21 02:08:42 GMT 2016
Summary:
Issue:
The SQL client backup may fail due to the following error messages in the log:
2013-12-02 13:04:33 avsql Error <9072>: sqlconnectimpl_smo::execute
Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred
while executing a Transact-SQL statement or batch. --->
System.Data.SqlClient.SqlException: BACKUP DATABASE permission denied in database
'OperationsManager'.
(Log #10)
2013-12-02 13:04:43 avsql Error <6478>: VDS::Getconfig failed with 'The api was waiting
and the timeout interval had elapsed' (Log #10)
2013-12-02 13:04:43 avsql Error <6478>: VDS::Getconfig failed with 'The api was waiting
and the timeout interval had elapsed' (Log #10)
2013-12-02 13:04:43 avsql Error <6479>: Timed out. Was Microsoft SQLServer running? (Log
#10)
2013-12-02 13:04:43 avsql Error <6479>: Timed out. Was Microsoft SQLServer running? (Log
#10)
2013-12-02 13:04:48 avtar Info <7202>: Backup CANCELLED, wrapping-up session with Server
(Log #2)
2013-12-02 13:04:48 avtar Info <7202>: Backup CANCELLED, wrapping-up session with Server
(Log #3)
...
2013-12-02 13:04:52 avsql Error <9072>: sqlconnectimpl_smo::execute
Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred
while executing a Transact-SQL statement or batch. --->
System.Data.SqlClient.SqlException: BACKUP DATABASE permission denied in database
'master'.
2013-12-02 13:04:52 avsql Error <9072>: sqlconnectimpl_smo::execute
Microsoft.SqlServer.Management.Common.ExecutionFailureException: An exception occurred
while executing a Transact-SQL statement or batch. --->
System.Data.SqlClient.SqlException: BACKUP DATABASE permission denied in database 'msdb'.
...
2013-12-02 13:05:10 avsql Error <14272>: There are no successfully finished database
tasks!
2013-12-02 13:05:10 avsql Error <14294>: An error occurred when generating sql metadata
Cause: The account (local SYSTEM by default) configured for the Backup Agent service does not have appropriate rights to
backup the SQL Server databases.
Resolution: Open SQL Server Management studio and make sure that the Backup Agent service account (either local SYSTEM or a
dedicated backup account) reported in the backup log is added to SQL SERVER ROLE "sysadmin."
To assign SQL Server roles to the Backup Agent service account:
1. On the SQL client, start SQL Server Management Studio.
2. In the left pane of the SQL Server Management Studio window, expand the tree to display first the required SQL
Server and then the Security folder.
3. Under the Security folder, click Logins to display the users in the right pane.
4. In the Logins list, right-click the Account (either NT Authority\SYSTEM or the dedicated backup account), and then click
Properties.
5. In the login properties dialog box, select the Server Roles page.
6. In the Server roles box, make sure that that sysadmin is checked.
Product: Avamar, Avamar Plug-in for SQL
