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Business Communication

This document discusses various topics related to business communication including presentation content, interpersonal communication, feedback analysis, and written communication. Some key points covered include: - When planning presentation content, focus on 3-5 key things the audience needs to know and how they should feel. Consider starting with a conclusion. - Interpersonal communication ranges from impersonal to intimate, with professional communication falling in between. Transactional analysis looks at communication styles from a parent, adult, or child perspective. - It's important to provide balanced feedback that focuses on behaviors rather than individuals and sets clear expectations for improvement. The AID and DESC models provide frameworks for giving feedback. - When writing emails or letters, use AIDA or S

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Kartikey Garg
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36 views6 pages

Business Communication

This document discusses various topics related to business communication including presentation content, interpersonal communication, feedback analysis, and written communication. Some key points covered include: - When planning presentation content, focus on 3-5 key things the audience needs to know and how they should feel. Consider starting with a conclusion. - Interpersonal communication ranges from impersonal to intimate, with professional communication falling in between. Transactional analysis looks at communication styles from a parent, adult, or child perspective. - It's important to provide balanced feedback that focuses on behaviors rather than individuals and sets clear expectations for improvement. The AID and DESC models provide frameworks for giving feedback. - When writing emails or letters, use AIDA or S

Uploaded by

Kartikey Garg
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Presentation Skills - Business Communication (2)

12 May 2017
08:59

Content

Concise
Relevant
Consistency
Number of slides
Structuring
Correct Language
Colour/Contrast

What to keep in mind for getting the content right -


What should audience do?
So what should they think or feel?
If thats what they need to think or feel?
What are 3-5 key things they need to know?

When we are planning the presentation content -

Closing
We should ideally plan the close first.
The ending should not be abrupt.
The questions should not be kept till the end. The presenter should have the last word (the
conclusion should be the last thing the audience hears).

Opening
Dont start with an outline slide if its a short presentation.
If its a day long presentation, the agenda can be included.

The contrast used - For a large audience, it is advisable to use a Dark background and a light
coloured font.
Look at everyone while presenting. Dont focus on 1 or 2 people.

Interpersonal Communication - Business


Communication (3)
13 May 2017
10:12

Ranges from impersonal to intimate. Professional comes somewhere in between.

A B
1. What A thinks of A?
2. What B thinks of A?
3. What A thinks of A?
4. What thinks B of B?
5. What A thinks B thinks of A?
6. What B thinks A thinks of B?

TRANSACTIONAL ANALYSIS (by Eric Berne) -

Parent Parent

Adult Adult

Child Child

Parent - 1. Critical
2. Nurturing

Adult

Child - 1. Free (eg-


2. Adapted
3. Rebellious

Different kinds of influencing powers -


1. Legitimate - you have done something and you are stating your demands.
2. Referral - your brother (someone you admire has done it) has done it, so you also must do it.
3. Reward
4. Coercive
5. Expert - I am an expert, I am saying so.
6. General Persuasion Tactics - You can appeal to the individual's Logos (logic), or to his Pathos
(Emotion) or if you are in a position of authority then Ethos (Authority).

Feedback Analysis
15 May 2017
08:33

Its important to end on a positive note. But it should not unconnected to the area. But not point out
which is good or which bad.

We can start with a positive area, but we should spend enough time on each area - the good, the
negatives.

If there is no area of improvement, its not required to find one.

Johari Window -

Open Blind
Hidden Unknown

Ideal situation - Open should be the largest.

Self disclosure - tell people about yourself (to reduce the Hidden window)
Seek feedback - to reduce the Blind window

Feedback within a Team ----

Traffic Light Way of Seeking Feedback -

Green - talk about atleast 3 things which he/she are doing


Yellow - watch out, if you do this too much, something may happen (cautionary)
Red - One thing that you should stop doing

We should not get into Psychological aspect until and unless you are qualified to do so.

Action & Behaviour that leads to an outcome and results in an impact.


- Separate the action and the behaviour. The action of the individual is a problem and not the
individual as such.

B - Balanced --- We should not go overboard with anything. By using the facts, using the right body
language
O - Observed --- We should not listen to others for observations on your team member. Observe it
yourself.
O - Objective ---- No matter who gives you the feedback, the feedback should not change. By being
specific.
S - Specific --- What we say to make it objective
T - Timely ---- If its given on time. The feedback should be given at the right time and not
accumulated over time and then given.

Sometimes managers should set expectations.

Actual Models of Feedback -

AID Method (ideally with a new employee) - Deals mostly with TELL.

A - Action/Behaviour
I - Impact
D - Desired Action

DESC (for repeated offenders) - SELL

D - Describe the behaviour


E - Explain the impact of the action
S - Specify the expectation
C - Explain the consequences

The 7 Point Plan


Stage 1 - Identify the problem/behaviour or action. Speak about it.
Stage 2 - Explain the impact of the behaviour/action.
Stage 3 - Asks why. Manager stops talking and asks the employee to speak. The 5 Why. When we ask
the 5th Why, we reach the root cause of the issue.
Stage 4 - Generate solution options (Together).
Stage 5 - Agree on the best solution/action.
Stage 6 - Set date for review.
Stage 7 - Stick to Stage 6.

Written Communication
26 May 2017
10:41

Emails & Letters

A - grab the readers the attention


I - Interested
D - Desire
A - Action
Bad News Messages

S - Situation
C - Complication
R - Resolution
A - Action
P - Politeness

Dos & Don'ts for Emails/Letters -

1. Relevant Subject Line


2. Salutation
3. KISS
4. AIDA or SCRAP
5. Simple Conversational Language (but keep it formal)
6. Consistency in Tone
7. Active Voice
8. Avoid Clichs, Rubber Stamp Expressions
9. Avoid Negative Expressions
10. Courtesy & Politeness
11. Don't use 'ing' form while ending (eg - looking forward to, hoping to)
12. Action oriented close
13. Short Paragraphs
14. Avoid Repetitions
15. Don't oversell
16. Select the right tone
17.
Situational Leadership
07 June 2017
12:14

Developmen Training, Confidence,


t Stage Know Motivation,
What, Perseveranc
Know How, e, Intent,
Equipment Desire,
Readiness

Developme Competenc Commitmen Leadership/Manageme


nt Stage e t nt Style

D1 Enthusiastic LOW HIGH Training, S1


Beginner Guidance,
----------------- Boundaries,
-------------- Telling, Close
Unconscious Supervision
Incompetenc --------------------
e --------------------
--------------------
------
DIRECTING

D2 Disillusioned LOW LOW Ask, Listen, S2


Learner Tell,
----------------- Encouragemen
-------------- t,
Conscious Reassurance,
Incompetenc Guidance
e --------------------
--------------------
-------------------
COACHING
(DIRECTING &
SUPPORTING)

D3 Cautious MEDIUM- LOW-HIGH Supported S3


Performer HIGH Reminder of
----------------- Success, Praise
-------------- --------------------
Conscious --------------------
Competence -----------------
SUPPORTING

D4 Independent HIGH HIGH Freedom, S4


Achiever Trust, Hands-
----------------- Off,
------------- Empowerment
, More
Unconscious Responsibility
Competence --------------------
--------------------
--------------------
----------
DELEGATING

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