Rashpinder - CV
Rashpinder - CV
Rashpinder - CV
ACADEMIA
Post Graduate Diploma in Business Management (Equivalent to MBA) - 2010
Birla Institute of Management Technology-Delhi, 79.32 % (7.19/9 CGPA)
Core Competencies:
PROFESSIONAL EXPERIENCE
SODEXO Facilities Management India Pvt. Ltd. Apr
2010 to Present
Management Trainee – Customer Relations and Contract Renewals
• Responsible for Contract Renewals & Organic Growth for Delhi NCR region with about 64
sites.
• Targets of about 95% contract renewals and at least 10% overall revenue increment of
the region in a financial year through more business development from existing clients.
• Tracking Contracts due for renewals well in advance and coordinating with operations
and client to initiate the renewal process.
• Negotiating with the client to get the revisions and increments at the time of renewal
and minimum wage revisions.
• Maintain healthy relationship with client and take care of the critical issues and concerns
at the site with respective operations manager and getting them resolved.
• Identify the prospect market for Organic Growth and ensure revenue increments for the
company by up-selling and cross-selling of services offered to the client.
• Educate the Facility Managers about the services offered by SODEXO and coordinate
with them to identify the prospect clients for Organic Growth.
Tata Business Support Services Ltd.
Dec 2007 to May 2008
CSE – Operations
• Calling Prospect customers of Tata Sky setup box to make sales and achieve the sales
target.
• Technical troubleshooting of Tata Sky customers on phone.
• Booking Installation of Tata Sky connections for dealers.
• Activation of new Tata Sky connections.
• Selling regular and add-on channel packages to customers.
• Handling general queries about the Tata Sky brand and market position.
INTERNSHIPS
India Yamaha Motor Pvt. Ltd. Apr 2009
to June 2009
Sales Promotion
• Ground level Sales Promotion: - To check the effectiveness of dealership activities like:
- Test Rides - Tagging - Sales Promotion
• Special Events and Promotions
• Advertisement Recall Survey
• Competitor Analysis of other major players in the industry.
• Dealership Comparison: - Yamaha dealership comparison with dealerships of competitors at
Gurgaon and Faridabad.