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Norrie, Huber, Piercy, McKeown
Introduction to Business Information Systems

Second Canadian Edition
TEST BANK
Chapter 1
1. Globalization suggests that modern businesses are using information technology to:
a) expand their market to customers around the globe
b) find the lowest-cost suppliers regardless of location
c) create 24 hour business days by shuttling work across time zones
d) broaden the range of business activities across multiple nations
*e) all of the above
2. Moores Law states that computing power roughly doubles every:

a) 18 days
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b) 18 weeks
*c) 18 months
d) 18 years
3. When considering explicit knowledge and tacit knowledge:

*a) explicit knowledge is readily codified and tacit knowledge is gained through experience
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b) explicit knowledge is gained through experiences and tacit knowledge is readily codified
c) explicit knowledge is rarely required by knowledge-enabled professionals and tacit knowledge
is referenced in text books
d) explicit knowledge is more important to knowledge-enabled professionals and tacit
knowledge is much less important and rarely used
4. Which of the following are types of information systems?

d
*a) MIS, TPS, DSS
b) URL, HTTP, XML
c) HTML, ASCII, WWW
d) UML, USB, SCM
5. Business value is:

a) the price structure of a firms goods and services
*b) the positive return on the investment of a firms resources
c) derived from a firms marketing/promotional strategy
d) the cost of implementing successful information systems within a firm
6. When considering data and information:

*a) data is a collection of unorganized facts and information is data that has been transformed
into something useful
b) data is unimportant and businesses should only consider information
c) data is critical when developing a solution to a problem while information should be
considered only occasionally
d) data and information refer to the same thing
7. The Internet is:

a) a global computer system that is ultimately controlled by the U.S. government
b) a global computer system that is reaching its current potential and is expected to decline in use
during the next decade
*c) a large number of co-operating computer networks that use a common set of rules for
sending messages
d) a large number of computer systems that are inherently in conflict resulting in an inefficient
use of the worlds resources
8. The Internet generates business value by:

*a) enabling the buying and selling of goods
b) protecting domestic markets from foreign competition
c) promoting trade barriers in areas of the world that are underdeveloped
d) ensuring compliance of government legislation regarding foreign investment
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9. Information security systems protect:
a) people
b) information
c) networks
d) organizations
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*e) all of the above
10. Allowing companies to take their operations to another location, which allows them to
produce items better, faster, and cheaper defines:
*a) offshoring
b) insourcing
c) open sourcing
d
d) informing
e) none of the above
11. Globalization has affected businesses in all of the following ways except:
a) marketing to new customers
*b) understanding company grapevine
c) finding new suppliers
d) creating 24-hour workdays
12. The Internet has become an integral part of business for which of the following key reasons?
a) communication, knowledge, and information
b) communication, knowledge, and commerce
*c) communication, information, and commerce
d) information, commerce, and knowledge
e) information only
13. Using Internet technologies to allow work to be done without human intervention refers to:
*a) workflow software
b) offshoring
c) insourcing
d) open sourcing
14. When information systems are used to integrate people, information, technology, and
business processes, you have created:
*a) business value
b) relevance
c) knowledge
d) information
e) wisdom
15. The kind of work that uses discovery, transformation, analysis, synthesis, and
communication skills is called _____ work.
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a) business value
b) relevant
*c) knowledge
d) information
e) wisdom
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16. The knowledge process includes which two types of knowledge?
a) discovery and analysis
*b) explicit and tacit
c) synthesis and transformation
d) ethical and practical
e) right and wrong
d
17. If you use a podcast to acquire knowledge, what type of knowledge have you acquired?
a) ethical
b) practical
*c) explicit
d) tacit
e) analytical
18. If you use a software manual to acquire information about its advanced functions, you have
acquired _____ knowledge:
a) ethical
b) practical
*c) explicit
d) tacit
e) analytical
19. If you use an expert opinion to acquire information about advanced features of a software
package, you have acquired _____ knowledge:
a) ethical
b) practical
c) explicit
*d) tacit
e) analytical
20. When a system has been designed to transform inputs into outputs in order to achieve a goal,
the system is called a(n) _____ system.
a) computer
b) business
c) knowledge
d) technology
*e) information
22. The Input-Process-Output model is designed to accomplish all of the following except:
a) achieve business goals
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b) apply appropriate use of technology
c) delivery timely information
*d) create entertainment
e) enhance knowledge work
23. _____ is/are added when IS and IT are used to support the goals of the organization.
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*a) Business value
b) Information
c) Knowledge
d) Data
e) Wisdom
24. You have been asked to create a database of customers for a small, start-up company. Which
d
part of an information system will you begin with?
a) process
b) people
*c) input
d) output
e) distribution
25. Your supervisor has asked you for a monthly list of overall sales, by region, and by sales
representative. Which part of an information system does this request illustrate?
a) process
b) people
c) input
*d) output
e) distribution
26. Using the monthly list of sales, by region, and by sales representative, you discover that a
helpful report would be to add year to date sales. Which part of an information system does your
insight illustrate?
*a) process
b) people
c) input
d) output
e) distribution
27. Capturing and processing online order transactions is an example of a(n) _____ system.
*a) TPS
b) MIS
c) DSS
d) ERP
e) CRM
28. Providing timely information to decision makers is an example of a(n) _____ system.
a) TPS
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*b) MIS
c) DSS
d) ERP
e) CRM
29. Integrating and analyzing customer transactions data is an example of a(n) _____ system.
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a) TPS
b) MIS
c) DSS
d) ERP
*e) CRM
30. Integrating and standardizing processes to store and manage data is an example of a(n) _____
d
system.
a) TPS
b) MIS
c) DSS
*d) ERP
e) CRM
31. A system that enables data-based decisions that lead to new business opportunities is an
example of a(n) _____ system.
a) TPS
b) MIS
*c) DSS
d) ERP
e) CRM
32. Illegal use of obtaining financial information on the Internet is called:
a) spamming
*b) phishing
c) trolling
d) blogging
e) scamming
33. IS security systems in an organization provide protection for all of the following except:
a) data
b) information
c) people
d) networks
*e) wisdom
34. Of the 10 forces identified by Friedman as responsible for flattening the world, only one is
not directly related to technology. Which is it?
*a) collapse of the Berlin Wall
b) open sourcing
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c) offshoring
d) supply-chaining
35. When a person uses experience, information, and judgment, he/she is using:
*a) knowledge
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b) data
c) systems
d) wisdom
36. Textbooks, websites, and monthly sales reports are examples of _____ knowledge.
*a) explicit
b) process
d
c) output
d) tacit
37. Experience, insight, discovery, and wisdom are examples of _____ knowledge.
a) explicit
b) process
c) output
*d) tacit
38. Which of the following sequences is correct?

a) knowledge-information-data
b) information-knowledge-data
c) data-knowledge-information
*d) none of them are correct
39. You needed to purchase a new computer system for your office. You have narrowed down
your choices from several alternatives. This is an example of a(n):
a) input
b) output
*c) decision
d) knowledge
e) wisdom
40. A(n) _____ system integrates and standardizes processes, and centralizes and standardizes
the storage and management of data.
a) MIS
b) DSS
c) CRM
*d) ERP
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41. When we refer to a business, we mean an organisation with one or more people who:
A) decide on common goals to pursue
B) work together to locate and organize resources
C) create processes in order to achieve the desired goals
*d) all of the above
E) none of the above
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42. Globalization means:
a) that modern businesses are using information technology to expand their market
b) to find the lowest cost suppliers regardless of location
c) to create 24 hour business days by shovelling work across time zones and nations
d
43. A(n) _____ provides analytical and visualization tools to support and enhance decision
making and planning.
a) MIS
*b) DSS
c) CRM
d) ERP
44. Chose the statement that is the most accurate.

*a) The World Wide Web runs over the Internet.
b) The Internet runs over the World Wide Web.
c) The Internet runs over an intranet.
d) The World Wide Web Runs over an intranet.
45. Through processing and reporting features, a(n) ___ provides timely information to decision
makers.
*a) MIS
b) DSS
c) CRM
d) ERP
46. ____ knowledge describes information that you gain through experience.
a) Coded
*b) Tacit
c) Explicit
d) Learned
e) None of the above
47. A ______is the exchange of something of value the business produces for something in
return that the business values:
*a) transaction
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b) process
c) trade
d) currency
48. Knowledge work:

a) is a career in information technology
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*b) can be found in any industry
c) is only in the field of library studies
d) none of the above
49. Which of the following concepts describes the flow through an information system?
a) discovery, analysis, transformation, synthesis and communication
b) input, output, process
d
c) data, information, knowledge
d) all of the above
*e) none of the above
50. IS security is also known as:

*a) information assurance
b) information insurance
c) information security
d) antivirus
51. An example of phishing is:

a) fishing for a rare type of animal
b) cold-calling customers for new business
*c) attempting to gain logins and passwords
52. According to Arti Davda of Google Canada, what is an important career skill?
a) to know a little bit about everything
b) to build your network of contacts
c) to be a specialist in your field
*d) to be flexible and to easily adapt to change
53. Organizations and individuals must keep up with these rapid technology changes or risk
becoming:
a) perfect
b) successful
*c) obsolete
d) forgotten
54. VLSI stands for:

a) very low-scale integration
*b) very large-scale integration
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c) varying low-scale integration
d) varying large-scale integration
55. MIS stands for:

a) minimized information systems
b) maximized information systems
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*c) management information systems
d) monetary information systems
56. According to the text, in todays work environment, its impossible to do knowledge work
without:
*a) technology
b) information
d
c) knowledge
d) money
e) all of the above
57. Who said, Success is a lousy teacher. It seduces smart people into thinking they cant lose.
*a) Bill Gates
b) Michael Porter
c) Thomas Friedman
d) Steve Jobs
58. An information system (IS) is an organized collection of:

a) people, transformation, business processes, and communication
b) people, information, business processes, and communication
*c) people, information, business processes, and information technology
d) people, transformation, business processes, and information technology
59. An information system (IS) is designed to:

a) inform outputs about inputs in order to achieve a goal
b) inform inputs about outputs in order to achieve a goal
c) transform outputs into inputs in order to achieve a goal
*d) transform inputs into outputs in order to achieve a goal
60. Information systems enhance:

a) work, discussion, problem solving, communicating, and coordinating
b) work, discussion, problem solving, information, and coordinating
c) work, decision making, problem solving, information, and coordinating
*d) work, decision making, problem solving, communicating, and coordinating
61. IPO model stands for:

a) information-process-output
*b) input-process-output
c) information-people-output
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d) input-people-output
62. A business should design its information system to leverage the _____ ability to use
information technology to its best advantage.
*a) human
b) financial
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c) environmental
d) technological
63. Input items entered into a system are transformed into:

*a) outputs
b) processes
c) goals
d
64. Putting your friends contact information into your contact list is an example of:
*a) input
b) data
c) outputs
d) information
65. A series of one or more steps used by a business to transform inputs into outputs describes:
a) input
*b) process
c) outputs
66. A collection of steps that interact with each other to transform inputs into outputs to achieve
a goal:
a) technology processes
b) human processes
c) financial processes
*d) business processes
67. A choice made from one or more alternatives to follow or avoid some course of action is
a(n):
a) option
b) risk
*c) decision
d) mistake
68. A positive ROI of resources created through the effective and efficient integration of an
organizations people, information, information technology, and business processes creates:
*a) business value
b) successes
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c) goals
d) profit
69. The ________ is created at the intersection of people, process, and technology.
a) cross zone
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*b) productivity zone
c) hierarchy
d) pyramid
70. Microsoft Groove, Microsoft SharePoint, and Blackboard are examples of:
*a) collaboration software
b) portals
d
c) data warehouses
d) gateways
71. ________ generates business value by making it possible for professionals to share
information both between themselves and with business partners.
a) cooperation
b) collaboration
c) commerce
*d) communication
72. The Internet generates value by being an avenue for the buying and selling of goods, also
known as:
a) eBay
*b) commerce
c) auction
d) reverse auction
73. CRM stands for:

a) customer retention management
*b) customer relationship management
c) class relationship management
d) class retention management
74. ERP stands for:

a) enterprise risk planning
*b) enterprise resource planning
c) enterprise retention planning
d) enterprise rotation planning
75. DSS stands for:

*a) decision support systems
b) decision service systems
c) decision supply systems
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d) decision success systems
76. TPS stands for:

a) transaction portal system
b) transaction paging system
c) transaction project system
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*d) transaction processing system
77. Features such as email, meeting facilitation, and group scheduling are examples of:
a) collaboration software
*b) groupware
c) productivity software
d) middleware
d
78. The concept of Moores Law is:

a) everything that can go wrong will
*b) computing power roughly doubles every 18 months
c) always have a backup plan
d) the 80/20 rule
TEST BANK
Chapter 2
1. Clock speed on a computer is measured most recently in:

a) Megahertz (MHz)
*b) Gigahertz (GHz)
c) Megabytes (MB)
d) Gigabytes (GB)
2. Higher clock speeds usually mean ____ performance.

*a) faster
b) slower
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c) worse
d) better
3. _____ temporarily locates data and instructions before processing.

*a) Memory
b) CPU
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c) Keyboard
d) Mouse
4. Computers have long-term memory called:

*a) ROM
b) RAM
d
c) KB
d) GB
5. ROM stands for:

a) read only management
b) random only management
*c) read only memory
d) random only memory
6. ____ contains instructions and data that only special devices can alter.
*a) ROM
b) RAM
c) KB
d) GB
7. ____ stores data only until they are no longer needed, or until you shut down the computer.
a) ROM
*b) RAM
c) KB
d) GB
8. RAM stands for:

a) random access management
b) read access management
*c) random access memory
d) read access memory
9. PDA stands for:

a) professional digital assistant
b) programming digital assistant
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*c) personal digital assistant
d) portable digital assistant
10. Keyboards, pointing devices (such as a Wii remote, mouse, or touchpad), scanners, and
digital cameras are examples of:
*a) input devices
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b) output devices
c) processing devices
d) storage devices
11. Computer monitors, printers, speakers and MP3 players are examples of:
a) input devices
d
*b) output devices
d) storage devices
12. Examples of _____ include the computer hard drive, CDs, DVDs, USB flash memory, and
external hard drives
a) input devices
b) output devices
*d) storage devices
13. _______, both wired and wireless, allow you to connect to a remote network over a
telecommunications line, such as the telephone or cable TV service.
a) Routers
b) Bridges
c) Switches
d) Hubs
*e) Modems
14. The digital signals going out from your computer into an analog signal appropriate for the
connection medium used is called:
*a) modulation
b) demodulation
c) conversion
15. Converting an analog signal back into a digital signal that your computer can recognize is
called:
a) modulation
*b) demodulation
c) conversion
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16. BPS stands for:

a) bytes per second
b) blips per second
*c) bits per second
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d) beeps per second
17. You can think about _____ as information that specifies how a hardware device should
work with other data, information, and knowledge.
a) instructions
b) operating system
*c) software
d
d) drivers
18. The _____ software coordinates and handles the details of working with the computer
hardware.
a) instruction
*b) operating system
c) driver
d) utility
19. _____ software provides additional tools that you can use to maintain and service your
system
*a) Utility
b) Driver
c) Operating system
d) Application
20. A(n) ____ application is an example of utility software that helps guard your computer
against unauthorized access when connected to a network.
a) driver
*b) firewall
c) antivirus
d) malware
21. _____ software is a complete, self-contained program or set of programs for performing a
specific job.
a) Utility
b) Driver
c) Operating system
*d) Application
22. Microsoft Word is an example of:

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*a) document preparation software
b) electronic spreadsheet software
c) presentation graphics software
d) database management system
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23. Microsoft Excel is an example of:
a) document preparation software
*b) electronic spreadsheet software
d
24. Microsoft PowerPoint is an example of:
*c) presentation graphics software
25. Microsoft Access is an example of:

*d) database management system
26. Microsoft Outlook is an example of:

27. An example of a personal information management system is:

a) Microsoft Word
b) Microsoft Excel
c) Microsoft PowerPoint
d) Microsoft Access
*e) None of the above
28. _____ is/are software that is more common in enterprises. Its purpose is to link applications
that use dissimilar software or hardware platform.
a) Utility software
*b) Middleware
c) Open source software
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d) Drivers
29. _____ software is software that can be used, modified, improved, and redistributed.
a) Utility
b) Middleware
*c) Open source
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d) Driver
30. Today, the fastest-growing network is arguably our global computer network, known as the:
*a) Internet
b) extranet
c) intranet
d
31. A computer network requires four primary components. Which of the following is NOT one
of them?
a) data that computers share on the network
b) special hardware
c) software that allows computers to communicate
d) communication media to link the computers together
32. A ____ area network covers a very small space that ranges from the size of a human body to
a small office.
*a) personal
b) local
c) wide
d) municipal
33. A ____ area network is within the immediate location or building.

a) personal
*b) local
c) wide
d) municipal
34. POTS stands for:

a) plain original telephone system
b) plain original telecom system
*c) plain old telephone system
d) plain old telecom system
35. A ___ connects, translates, and then directs data that cross between two networks.
*a) router
b) hub
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c) repeater
d) bridge
36. A ____ serves as a central connection point for cables from the devices on the network.
a) router
*b) hub
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c) repeater
d) bridge
37. A ____ is also known as a concentrator.

a) router
*b) hub
c) repeater
d
d) bridge
38. A ______ is sometimes needed to strengthen or amplify signals that are sent along a long
transmission route.
a) router
b) hub
*c) repeater
d) bridge
39. The Internet is sometimes known as a ____area network.

a) personal
b) local
c) wide
d) municipal
40. Servers are often assigned a specific task, such as handling Web traffic. What is this type of
server called?
*a) web server
b) application server
c) gateway server
d) firewall server
41. Servers are often assigned a specific task, such as running programs. What is this type of
server called?
a) web server
*b) application server
c) gateway server
d) firewall server
42. A ______ is a standard set of rules that allows the communication of data between nodes on
a network.
a) moral
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b) code
*c) protocol
d) ethic
43. The Internet uses the ______ suite of packet switching protocols
a) HTML
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b) XML
c) VoiP
*d) TCP/IP
44. Who owns the Internet?

a) Internet Engineering Task Force (IETF)
b) The Internet Architecture Board (IAB)
d
c) The World Wide Web Consortium (W3C)
*d) None of the above
45. ISP stands for:

a) Internet supply provider
*b) Internet service provider
c) Internet server provider
d) Internet support provider
46. ___ is the popular name for 802.11 standards for wireless network access.
*a) Wi-Fi
b) VoIP
c) Cloud
d) TCP/IP
47. _____ uses the Internets foundation technologies of packet switching and TCP/IP to carry
voice instead of data.
a) Wi-Fi
*b) VoIP
c) Cloud
d) TCP/IP
48. ____ computing simply means computing over the Internet.

a) Wi-Fi
b) VoIP
*c) Cloud
d) TCP/IP
49. There are several benefits to cloud computing. Which of the following is NOT one of them?
a) reduced cost
b) scalability
c) accessibility
*d) limited
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50. The Internet is currently using IPv4. What is the next version that will be employed?
*a) IPv6
b) IPv4.1
c) IPv5
d) None of the above
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51. A static web page file will typically hold a combination of text content and ____ commands
*a) HTML
b) JavaScript
c) Ajax
d) C+
d
52. A _____ is a software application that allows you to easily navigate the Web and to view
the content that you find there.
a) web server
*b) web browser
c) search engine
53. The ____ comprises the set of rules for exchanging messages on the World Wide Web.
a) FTP
b) XML
*c) HTTP
d) TCP/IP
54. Who is known as the inventor of the World Wide Web?

*a) Tim Berners-Lee
b) Bill Gates
c) Steve Jobs
d) Thomas L. Friedman
55. HTTP lives at the ____ layer of networks.

*a) application
b) presentation
c) network
d) data link
56. _____ is the primary language for creating web pages.

*a) HTML
b) JavaScript
c) Ajax
d) C+
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57. _____ move around from site to site, read meta tags, and report the data back to their
database for storage.
*a) Spiders
b) Metasearch engines
c) Crabs
d) Web browsers
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58. Another term for crawlers is:
*a) spiders
b) metasearch
c) crabs
d) queries
d
59. A ____ sends out a search query to other search engines, and then returns the list to you.
*a) metasearch engine
b) spider
c) SQL
d) crawler
60. ______ refers to fixed information, such as company information, online marketing, and
electronic versions of company brochures.
a) User content
b) Automatic content
*c) Static content
d) Dynamic content
61. Which technology is indicative of first-generation e-commerce?

a) user content
b) automatic content
*c) static content
d) dynamic content
62. With ______, information on a web page can change depending on a number of factors.
a) user content
b) automatic content
c) static content
*d) dynamic content
63. A ______is a small bit of data, usually created by programs running on the server, stored on
the client machine, and passed back and forth in the HTTP request and response.
*a) cookie
b) bit
c) byte
d) code
64. When data remain available for a period of time, it is known as ____ data
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*a) persistent
b) permanent
c) temporary
d) imminent
65. The most common client-side scripting language is:

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*a) JavaScript
b) AJAX
c) AdobeScript
d) ActiveX
66. With server-side programming, a business can do many things. Which of the following is
NOT one of them?
d
a) deliver content that it customizes for the individual user
b) access data stored in a server-side database and send it to the clients browser
c) optimally manage the traffic to the site
*d) none of the above
67. Which of the following is NOT one of the four primary components of a typical e-
commerce site?
a) the shopping and ordering system
*b) the customer account
c) the payment gateway
d) the security system
68. A _____ is a company that provides a network to process encrypted transactions from a
merchants website.
*a) secure gateway provider
b) Internet service provider
c) payment gateway
d) firewall service
69. A ____ links an e-commerce site with the banking network.

a) secure gateway provider
b) Internet service provider
*c) payment gateway
d) firewall service
70. A server that encrypts data using the SSL protocol is known as a:
*a) secure server
b) gateway server
c) firewall
d) network server
71. SSL is currently being replaced by a newer protocol called the:

a) HTTP
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b) XML
c) VoiP
*d) TLS
e) SET
72. We are currently in the _____ generation of e-commerce.

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a) first
b) third
*c) fourth
d) fifth
e) sixth
73. _____ is a standardized way for one computer program to request and run another computer
d
program over the Internet.
*a) A web service
b) A protocol
c) Software as a Service
d) A mashup
74. ____ is a web application that seamlessly combines information from more than one source
into an integrated experience.
a) A web service
b) A protocol
c) Software as a service
*d) A mashup
75. The use of malicious code as part of a subversive, organized scheme is called:
*a) malware
b) scareware
c) virus
d) worm
76. A type of malware designed to trick victims into purchasing and downloading useless and
potentially dangerous software is called:
a) malware
*b) scareware
c) virus
d) worm
77. A program that is able to copy itself and infect a computer is called:
a) malware
b) scareware
*c) virus
d) worm
78. Once started on a computer (by clicking an email attachment), it automatically sends out
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infected emails to everybody in the users address book. This type of risk is called:
a) malware
b) scareware
c) virus
*d) worm
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79. Unsolicited and undesired emails are called:
a) junk
*b) spam
c) DoS
d) phishing
80. An attempt to gain personal and confidential information for fraudulent purposes such as
d
identity theft is called:
a) junk
b) spam
c) DoS
*d) phishing
81. An attempt to make a website unavailable to its users. An attacker will do this by sending a
target so many communication requests that the target server eventually goes down. This
describes:
a) junk
b) spam
*c) DoS
d) phishing
82. To ensure that your password is and remains as strong as possible, you should follow all
these guidelines EXCEPT:
a) use at least eight characters
b) include digits, punctuation, and nonprinting characters
c) use both upper- and lowercase characters
*d) use the same passwords on different accounts
e) change your password regularly and dont reuse passwords or make minor variations such as
incrementing a digit
83. A chalk mark on the side of the building put there by a hacker indicating an open network
was available inside is called:
*a) warchalking
b) chalktagging
c) chalking
d) chalkmarking
84. Software tools that help individuals and teams keep up with their scheduled meetings,
monitor projects and share work files are known as:
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*a) Groupware
b) Microsoft Groove
c) SharePoint
d) Blackboard
85. A(n) ____ is a set of services for distributing private information throughout the
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organization using a collection of private computer networks brought together to form an
organization-wide, private network.
a) Internet
b) extranet
*c) intranet
d
86. People can use Windows, Apple, and other types of machines on the Internet as well as an
intranet making it:
a) freeware
*b) platform independent
c) open source
87. ____ is a communications service that allows users to communicate in real time over the
Internet.
*a) Instant messaging
b) BlackBerry messaging
c) Skype
d) WebEx
88. ____ is a method of publishing audio programs via the Internet that allows users of just
about any digital audio device to download broadcasts or to subscribe to a feed of new files
(usually MP3s).
*a) Podcasting
b) Blogging
c) Vlogging
d) Broadcasting
89. A ____ is a group of people who work across geographic distance.

a) dispersed team
b) localized team
c) dedicated team
*d) virtual team
90. Which of the following is NOT a benefit of using a GDT?

a) People can work from any place and at any time.
b) Organizations can recruit the best people regardless of their physical location.
*c) Travel and sometimes facilities expenses are increased.
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d) There is greater flexibility for workers.
91. Which of the following statements about the Internet is true?

a) A wireless device cannot be used to connect to the Internet.
b) The Internet and the World Wide Web are interchangeable terms.
c) The Internet was discovered by Al Gore.
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*d) Home users require an ISP to connect to the Internet.
e) Dial-up and broadband provide faster access to the Internet.
92. The hardware location that temporarily stores data and instruction is:
a) USB key
b) ROM
*c) RAM
d
d) Hard drive
93. Network traffic hardware includes all of the following EXCEPT:

a) routers
b) bridges
*c) hard drives
d) repeaters
e) hubs
94. The components of IT perform all of the following functions EXCEPT:

a) retrieving, displaying, and sending information
b) applying logic to make decisions
*c) handling customer service
d) performing mathematical calculations
e) accepting and storing information
95. Computer networks can be classified in which of the following ways?
*a) geographically and physically
b) socially
c) systematically
d) user-friendly
96. __________ temporarily locates data and instructions before processing.

a) Processing
*b) Memory
c) Input
d) Output
e) Storage
97. A flash memory stick is an example of:

a) input
b) output
*c) storage
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d) network
e) scanner
98. __________ stores data information and instructions for the long term.
a) Processing
b) Memory
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c) Input
d) Output
*e) Storage
99. The ________ is often referred to as the computers brain.

*a) CPU
b) LCU
d
c) RAM
d) ROM
100. Which of the following types of software controls the primary functions of a computer
system?
a) utility
b) drivers
c) application
d) network
*e) operating system
101. Which of the following is NOT considered part of a computer network?

a) nodes
b) software
c) users
d) links
*e) an electronic document
102. Network connection hardware includes all of the following components EXCEPT:
*a) phone lines
b) NIC
c) modems
d) cable modems
e) wireless cards
103. CPU stands for:

a) central packet unit
b) controller processing unit
c) controller packet unit
*d) central processing unit
104. Which of the following statements about IS security is NOT true?

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a) It is important to load the latest updates or patches to your antivirus software.
b) Stinger.exe is software that you can use to scan and disinfect your computer.
c) It is essential to obtain and run a firewall.
*d) The Internet has antivirus software built in making antivirus software unnecessary.
e) You should never open email attachments unless you know the sender and were expecting
the email.
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105. Which of the following statements about a central database system is NOT true?
a) Multiple users can access or update data quickly.
b) Users can update data from multiple and remote locations.
*c) Access to data is never limited or restricted.
d) To maintain accuracy, access to data can be limited while data are being processed.
e) Records are locked as information is updated within it.
d
106. In a computer, the _____ holds the instructions used to control the start-up processes.
a) CPU
b) LCU
c) RAM
*d) ROM
107. A plotter is:

*a) a printer
b) a scanner
c) special architectural hardware
108. In terms of IT, a protocol is:

a) a set of rules of how a user operates a computer
b) a set of courses that one uses to learn how to use a computer
*c) a set standard set of rules that allows communications
d) a set of rules that experts in the field use devices
109. The Internet uses:

a) TCP/IP suite of packet switching protocols
b) number of routers connecting points throughout the world
c) proprietary set of rules
*d) A and B
e) B and C
110. Wi-Fi is what number of standard defined by the IEEE?

a) 802.1
b) 802.1a
*c) 802.11
d) 802.11a
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111. Software can be defined as:
a) something that is controlled by the hardware
b) something that comes with the computer itself
*c) a collection of instructions that in IT device executes
d) games and productive programs
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112. Processing, memory and storage are three components of:
a) information technology
*b) basic hardware
c) networking components
113. PPM stands for:

d
a) people per minute
b) packets per minute
*c) pages per minute
d) pounds per minute
114. PPM is used to gauge the performance of:

*a) how fast a printer prints pages
b) how much network resources a printer uses
c) how many packets are sent through a network
d) how many packets a single computer sends out
115. Modem speed is measured in:

a) PPM
*b) BPS
c) RPM
116. An example of a DBMS would be:

a) Microsoft Word
b) Microsoft Excel
c) Microsoft Outlook
*d) Microsoft Access
117. An example of presentation graphics software would be:

a) Microsoft Word
b) Microsoft Excel
d) Microsoft Access
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118. An example of document preparation software would be:
*a) Microsoft Word
b) Microsoft Excel
d) Microsoft Access
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119. An example of electronic spreadsheet software would be:
a) Microsoft Word
*b) Microsoft Excel
d) Microsoft Access
d
120. A computer network consists of _____ that represent computer hardware.

a) communications
*b) nodes
c) ports
121. A(n) __________ provides a gateway to many other websites.

a) search engine
*b) portal
c) ISP
d) affiliate
e) community
122. HTTP is stateless means that:

a) it does not belong to any nation state
b) it has no boundaries
*c) it forgets about requests and responses after they are complete
d) HTML has no state
e) it is international
123. The language used by web services for marking the exchanged data according to their
meaning is:
*a) XML
b) SOAP
c) WSDL
d) UDDI
124. The _____ you type into your browser can also be called a web address.
a) HTTP
b) HTML
*c) URL
d) XML
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125. GUI stands for:

*a) graphical user interface
b) graphical user internet
c) graded user interface
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d) graphical unified interface
e) graded unified internet
126. HTTP stands for:

a) hypertext traded protocol
b) hybrid transfer protocol
c) hypertext transfer principle
d
d) hybrid traded protocol
127. The Internet and the World Wide Web use which protocol to transmit messages?
a) HTTP
*b) TCPIP
c) HTML
d) URL
128. HTTP must be:

*a) connectionless and stateless
b) connected and stateless
c) connectionless and stateful
d) connected and stateful
129. A static web page file will typically hold a combination of text content and:
a) XML commands
b) URL commands
*c) HTML commands
d) HTTP commands
130. A standard set of rules for transmitting messages between the client and the server is
called:
*a) HTTP
b) HTML
c) XML
d) URL
131. Which of the following is true regarding the use of passwords?

a) They should be no more than eight characters long.
b) They should include only lowercase letters.
*c) They should include digits, punctuation, and nonprinting characters.
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d) They should not be changed regularly.
132. Which of the following is the process of identifying an individual and ensuring that he or
she is who they claim to be?
*a) authentication
b) affiliate
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c) portal
d) personalization
133. An example of a web presence as discussed in the textbook would be:

a) an individual who has a profile on Facebook
b) an email account
*c) a companys website
d
d) all of the above
134. Which control limits access to authorized users, thereby reducing the risk to compromised
data?
a) security
b) encryption
*c) passwords
d) networks
135. Which category of the computer hierarchy includes computers that use high-speed
processing chips and a large amount of memory to carry out organizational processing?
a) embedded processors
*b) mainframes
c) personal computers
d) servers
e) supercomputers
136. Programmable chips that are built into products to make them smart are known as:
a) collaborative software
*b) embedded processors
c) artificial intelligence
d) expert system
137. An important new IS infrastructure that is built with the goal of supporting web services is
known as:
a) voice over IP
b) active service provider network
*c) service-oriented architecture
d) public-private key encryption
e) social networking
138. Businesses that use only first-generation technology are limited to providing only:
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a) dynamic content
*b) static content
c) direct content
d) indirect content
139. A small bit of data, usually created by programs running on the server and is stored on the
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client machine is called a:
a) FTP site
b) persistent data
c) browser file
*d) cookie
e) crumbs
d
140. Browser software interpret HTML instructions through the use of:
*a) tags
b) metadata
c) coding
d) programming
TEST BANK
Chapter 3
1. According to Tom Beaman, what is some good advice for students seeking a career in IT or
business?
*a) always be changing
b) grow your network of contacts
c) know a little about everything
d) be a specialist in your field
2. A broad-based formula for how a business is going to compete, what its goals should be, and
what plans and policies will be needed to carry out those goals is a definition of what?
a) documentation
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*b) strategy
c) planning
d) requirements
3. Which of the following is NOT one of Porters five forces?

a) new entrants
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b) suppliers
c) buyers
*d) statistics
4. The open systems model indicates that a business operates by transforming ___ into ____and
by constantly interacting with its environment.
*a) inputs; outputs
d
b) outputs; inputs
c) processes; goals
d) goals; processes
5. A ____ is a person or entity that has an interest in and an influence on how a business will
function in order to succeed (or in order not to fail).
a) president or CEO
*b) stakeholder
c) shareholder
d) manager
6. A stakeholder may be ____ or ____ relative to the system.

*a) external; internal
b) above; below
c) to the right; to the left
d) inside; outside
7. Influence may be ____ or _____.

*a) actual; potential
b) real; imagined
c) right; wrong
d) powerful; weak
8. In functional and decentralized structures, the lines of authority (who has the right to tell
whom to do what) and communication are _____ oriented.
*a) vertically
b) horizontally
c) diagonally
9. However, the matrix structure ____ the functional and decentralized organizational
structures.
a) opposes
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b) aligns
c) contradicts
*d) blends
10. Which of the following is an advantage of the matrix organizational structure?

a) frustration due to dual lines of authority and responsibility
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*b) enhanced problem solving, cooperation, communication, and resource sharing
c) increased need for coordination between functional areas consumes time and resources
d) potential for goal conflict between functional and decentralized components of matrix
11. Which of the following is a disadvantage of the matrix organizational structure?

a) increased flexibility and responsiveness to business needs and environmental changes
b) enhanced problem solving, cooperation, communication, and resource sharing
d
*c) increased need for coordination between functional areas consumes time and resources
d) decision making occurs lower in organization and closer to customer
12. Which of the following is a disadvantage of the functional organizational structure?

a) economies of scale through efficient use of resources
b) significant technical expertise found in the functional areas
c) clear chain of authority and communications within a function
*d) employees may focus on functional area goals rather than organizational goals
13. Which of the following is an advantage of the functional organizational structure?

*a) significant technical expertise found in the functional areas
b) poor communication and coordination between functional areas
c) relatively inflexible or slow to respond to change in the business environment
d) employees may focus on functional area
14. Which of the following is an advantage of the decentralized organizational structure?
a) duplication of resources and efforts across organizational units
b) technical knowledge not as in-depth relative to functional organizational form
*c) greater development of breadth of managerial skills
d) less direct control by upper management
15. Which of the following is a disadvantage of the decentralized organizational structure?

*a) less direct control by upper management
b) faster response and greater flexibility
c) greater communication and coordination between organizational units
d) greater development of breadth of managerial skills
16. Organizations need to perform a series of steps known as a business:

a) value
*b) process
c) goal
d) plan
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17. ____ to a process are those resources needed to start a process.
*a) Inputs
b) Guides
c) Outputs
d) Enablers
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18. _____ are rules or policies within which a process must operate.
a) Inputs
*b) Guides
c) Outputs
d) Enablers
19. _____ are the results of a process.

d
a) Inputs
b) Guides
*c) Outputs
d) Enablers
20. _____ are a special kind of input or resource that facilitates a process.
a) Inputs
b) Guides
c) Outputs
*d) Enablers
21. Data, information, and knowledge are examples of _____ to a process.

*a) inputs
b) guides
c) outputs
d) enablers
22. _____ is a special kind of measurement created by a business process that is then returned
to the system to control the systems future inputs, processes, and outputs.
*a) Feedback
b) Monitoring
c) Reporting
23. Which of the following is not a goal of BPR?

a) reduce costs
b) increase throughput
c) increase speed
*d) increase satisfaction
24. One of the first ways that a business seeks to apply IT is through:
a) communicating
b) transforming
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*c) automating
d) informating
25. According to the text, which of the following is a benefit derived from automation for the
banking industry?
a) increases speed and accuracy of product transactions
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*b) increases flexibility and improves access of services to customers
c) improves accuracy
d) reduces costs and transfers control to customers
26. According to the text, which of the following is a benefit derived from automation for the
travel industry?
d
b) improves accuracy
c) reduces costs and transfers control to customers
*d) allows transfer of processes to customers through online services
27. According to the text, which of the following is not a benefit derived from automation for
the grocery/retail industry?
b) improves accuracy
*c) allows transfer of processes to customers through online services
d) reduces costs and transfers control to customers
28. _____ is recognizing that executing processes also creates new data and information.
a) Communicating
b) Automating
*c) Informating
d) Transforming
29. Using IT to help them acquire or maintain a competitive advantage over or in line with their
competitors defines:
a) communicating
b) automating
c) informating
*d) transforming
30. A company possesses a _____ when it sustains higher-than-average profits for its industry.
a) large market share
b) monopoly
*c) competitive advantage
d) oligopoly
31. There are two basic ways of obtaining competitive advantage. What are they?
*a) cost and differentiation
b) cost and placement
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c) differentiation and placement
32. A(n) _____ is one that can be programmed; it is routine or repetitive.

a) unstructured decision
b) fully structured decision
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*c) structured decision
d) semi-structured decision
33. Sometimes even simple decisions may have increased uncertainty, or doubt about
consequences and outcomes, associated with them. This would be an example of a:
a) unstructured decision
d
c) structured decision
*d) semi-structured decision
34. This is a novel, complex situation, with no obvious or single correct decision or decision
process:
*a) unstructured decision
c) structured decision
d) semi-structured decision
35. People can endlessly analyze informationa never-ending process known as:
a) productivity
b) efficiency
*c) analysis paralysis
d) effectiveness
36. _____ is the ability to create business value with the least cost.
*a) Productivity
b) Efficiency
c) Analysis paralysis
d) Effectiveness
37. Getting the most output from a given input is known as:
*a) productivity
b) efficiency
c) analysis paralysis
d) effectiveness
38. Pursuing the goal or task that is appropriate for the given situation is known as:
a) productivity
b) efficiency
c) analysis paralysis
*d) effectiveness
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39. _____ can be thought of as doing the right thing, right.
*a) Productivity
b) Efficiency
c) Analysis paralysis
d) Effectiveness
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40. Which of the following is not an information characteristic?
a) complete
b) accurate
*c) readable
d) timely
d
41. A _____ exists when you find yourself in a situation that fails to meet your goals, needs, or
expectations.
a) conflict
b) process
*c) problem
d) situation
42. _____ refers to a series of steps or a process (logical sequence of activities) taken in
response to some event or activity.
a) Conflict resolution
b) Debriefing
*c) Problem solving
d) Situational review
43. Which of the following is NOT a major step in the IADD model?
a) investigate
b) analyze
c) decide
d) do
44. SQL stands for:

*a) structured query language
b) structured query logic
c) simplified query language
45. _____ are the factors that you think are important and relevant to solving the problem.
*a) Criteria
b) Metrics
46. This step of the IADD model is where you implement tasks and other physical activities
according to your solution:
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a) investigate
b) analyze
c) decide
*d) do
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47. Decision makers use _____ to determine what is measured and how to measure it.
a) criteria
*b) metrics
48. CSR stands for:

a) customer service representative
b) customer service responsibility
d
c) corporate service representative
*d) corporate social responsibility
49. This implies an increasing scrutiny on businesses about the decisions they make and the
rationale for them. What is it?
*a) corporate social responsibility
b) green IT
c) ethics
d) protocols
50. Which of the following is a way decisions can be classified?

a) structured, unstructured, rational, problematic
*b) unstructured, semistructured, structured
c) rational, irrational, problematic
d) complete, accurate, reliable, timely
51. The third stage of the IADD problem-solving model is:
a) deliberate
*b) decide
c) debate
d) defer
e) delegate
52. In order, from first to last, the four phases of the decision-making process are:
a) analysis, discovery, decision, execution
*b) discovery, analysis, decision, execution
c) analysis, decision, discovery, execution
d) decision, discovery, analysis, execution
53. Problem solving refers to:

*a) a series of steps or a logical sequence of activities to respond to an event
b) a series of steps that transforms an unstructured decision to a structured decision
c) a series of steps that synthesizes several sources of information
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d) a logical sequence of activities to analyze a problem
54. In the context of the IADD model, criteria are applied to evaluate each alternatives relative
value and applicability in the __________ step.
a) deliberate
*b) decide
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c) debate
d) do
e) delegate
55. Knowledge work activities include all of the following except:

a) discovery and transformation
*b) input and output
d
c) analysis and synthesis
d) communication of data
e) information and knowledge
56. Which of the following is an example of a metasearch engine?

a) Google
b) AltaVista
*c) Copernic
d) Yahoo
e) Firefox
57. Which of the following is an example of the transformation of data?

a) a database query
b) results from a web search
c) a client/customer list
*d) sales data for the third quarter
e) creating a mailing list
58. The problem solving process consists of which of the following elements:
*a) investigate, analyze, decide, do
b) discovery, transformation, analysis, synthesis, communication
c) completeness, accuracy, reliability, relevance, objectivity, timeliness
d) decision making, problem solving, communication, technology
59. Generating alternative solutions or choices to solve a problem may mean that you may have
to gather more data. This means that you will be using which of the following knowledge work
activities?
a) transformation
*b) investigation
c) analysis
d) synthesis
e) discovery
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60. A private version of the Internet maintained by a company is a(n):
*a) intranet
b) World Wide Web
c) email
d) LAN
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61. Informing others of your information, ideas, and solutions represents which type of
knowledge work?
*a) communication
b) discovery
c) analysis
d) synthesis
e) transformation
d
62. According to the text, knowledge work consists of all of the following activities EXCEPT:
a) communication
b) discovery
c) analysis
d) synthesis
*e) networking
63. Setting ones own schedule for the day represents which of the following types of
decisions?
a) semistructured
*b) structured
c) unstructured
d) destructured
e) multistructured
64. Using the search engines available on the Internet will aid you in which step of knowledge
work activity?
a) communication
*b) discovery
c) analysis
d) synthesis
e) transformation
65. In the discovery phase, you are most likely to find:

a) knowledge
b) wisdom
c) information
*d) data
66. A mandatory course that you have to take that is part of your requirements for graduation
would be an example of a(n):
*a) structured decision
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b) semistructured decision
c) unstructured decision
e) all of the above
67. An elective course that you have to take (i.e., you must choose one liberal art course from a
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list would be an example of a(n):
a) structured decision
*b) semistructured decision
c) unstructured decision
e) all of the above
d
68. A course that does not necessarily fit into the requirements for graduation (i.e., a course
after you have graduated) that you decide to take is an example of a(n):
a) structured decision
b) semistructured decision
*c) unstructured decision
e) all of the above
69. If you were a sidewalk vendor of frozen drinks in Saskatoon, Saskatchewan, and you only
sell one frozen drink in January your effort would be considered:
a) unproductive
*b) inefficient
c) ineffective
70. If you were a sidewalk vendor of frozen drinks in Saskatoon, Saskatchewan, and you are
able to produce more drinks for the amount of raw materials you have, you would be
considered:
a) unproductive
b) inefficient
c) ineffective
71. The quality of the final output of this process (the decision) will likely be based on the
quality of the inputs (the information and analysis you create) is the basis for this principle:
a) FIDO
*b) GIGO
c) AGO
d) IADD
72. The steps that one goes through in knowledge work activities can be referred to as:
a) project flows
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b) work product
c) product flows
*d) work flows
73. The end result that one receives in completing knowledge work activities can be referred to
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as: Search engines use which technology to discover new information and pages on the
Internet?
a) project flows
*b) work product
c) product flows
d) work flows
d
74. Search engines use which technology to discover new pages and Internet sites?
a) bees
*b) spiders
c) packets
d) IP addresses
75. In World Wide Web terms, a hit is:

*a) a visit to a website
b) a home run
c) an attack on the site
d) a website that has been taken down
76. In class, we use _____________ as our spreadsheet software.
a) Microsoft Office
b) Corel Quattro Pro
c) Microsoft Access
*d) Microsoft Excel
77. In class, we use _____________ as our database software:

a) Microsoft Office
b) Corel Quattro Pro
*c) Microsoft Access
d) Microsoft Excel
78. If you only have seven digits of a phone number in Toronto, the information is:
a) complete
*b) incomplete
c) inaccurate
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d) accurate
79. If the mark you receive for this test is not correct, then it would be deemed:
a) complete
b) incomplete
*c) inaccurate
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d) accurate
80. If you put up your umbrella just as the rain begins to fall, your action is:
a) reliable
b) unreliable
*c) timely
d) untimely
d
81. _______ are the factors that you think are important and relevant to solving a problem.
a) Selections
b) Choices
*c) Criteria
d) Determinants
82. Which of the following is NOT part of Porters five forces model?
*a) globalization advantages
b) new entrants barriers
c) suppliers bargaining power
d) substitution barriers
e) buyers bargaining power
83. The IADD model of problem solving can be used effectively in which stage of the business
intelligence model?
a) data analysis
b) data sourcing
c) situation awareness
d) risk assessment
*e) decision support
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d
TEST BANK
Chapter 4
1. The _____ is a connected series of activities, each of which adds value or supports the
addition of value to the firms goods or services.
*a) value chain
b) business process
c) logistic
d) enterprise resource management
e) supply chain
2. _____ include the receiving, warehousing, and inventory control of raw materials required to
create a product or service
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*a) Inbound logistics
b) Operations
c) Outbound logistics
d) Marketing and sales
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3. _____ are the value-creating and often proprietary activities that transform the raw inputs
into the final product.
a) Inbound logistics
*b) Operations
d
4. _____ are the activities required to get the finished product to the customer, including
packaging, warehousing, and order fulfillment.
b) Operations
*c) Outbound logistics
5. _____ are all activities associated with getting buyers to purchase the product, including
working with distributors, retailers, or online channels.
b) Operations
*d) Marketing and sales
6. _____ are those that maintain and enhance the products value, including customer support,
repair services, and warranty and recall.
b) Operations
7. We normally think of _____ as those directly related to the production and distribution of the
organizations products and services.
*a) primary activities
b) secondary activities
c) support activities
d) tertiary activities
8. _____ activities are value chain activities that an organization conducts to support the
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creation of business value by the _____ activities.
a) primary; secondary
b) secondary; support
*c) support; primary
d) secondary; primary
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9. Porter identified four critical support activities. Which of the following is NOT one of them?
a) firm infrastructure
*b) production management
c) technology development
d) human resource management
10. Referred to as _____, they focus on the activities of the functional department to improve
d
its efficiency and effectiveness.
*a) functional information systems (FIS)
b) workflow management system (WMS)
c) point-of-sale (POS)
d) transaction processing system (TPS)
11. By focusing on a business process from beginning to end, a _____ supports activities that
several departments of the organization may carry out.
a) functional information systems (FIS)
*b) workflow management system (WMS)
c) point-of-sale (POS)
12. _____ enable transaction activities and capture the key data created by the transaction.
a) Functional information systems (FIS)
b) Workflow management system (WMS)
c) Point-of-sale (POS)
*d) Transaction processing system (TPS)
13. Which of the following is NOT a characteristic of a transaction?

a) atomicity
b) consistency
*c) independence
d) durability
14. Which of the following characteristics is described as: A transaction must be

unequivocally completed?
*a) atomicity
b) consistency
c) isolation
d) durability
15. Which of the following characteristics is described as: The characteristics of a completed
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transaction should be permanent?
a) atomicity
b) consistency
c) isolation
*d) durability
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16. Which of the following characteristics is described as: All unchanging properties of data
must be preserved?
a) atomicity
*b) consistency
c) isolation
d) durability
d
17. Which of the following characteristics is described as: Each transaction should execute
independently of other transactions that may occur at the same time on the system?
a) atomicity
b) consistency
*c) isolation
d) durability
18. Most retail stores use a _____ to capture and store much of the data about their products.
a) functional information systems (FIS)
b) workflow management system (WMS)
*c) point-of-sale (POS)
19. Management information systems (MIS) typically generate three types of reports. Which of
the following is NOT one of them?
a) demand reports
b) periodic reports
*c) transaction reports
d) exception reports
20. A(n) _____ is designed to provide summary information about business performance to
those making higher-level strategic decisions.
*a) executive information systems (EIS)
b) document management systems (DMS)
c) enterprise resource planning (ERP)
d) logistics management systems (LMS)
21. A(n) _____ enters, tracks, routes, and processes the many documents used in an
organization.
a) executive information systems (EIS)
*b) document management systems (DMS)
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22. _____ includes anything that can be written down, stored, and codified.
*a) Explicit knowledge
b) Implicit knowledge
c) Tacit knowledge
d) Persistent knowledge
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23. _____ includes the know-how that people have through learning and experience, which is
difficult to write down and share.
a) Explicit knowledge
b) Implicit knowledge
*c) Tacit knowledge
d) Persistent knowledge
d
24. To support tacit knowledge, knowledge management systems often rely on collaborative
software, which supports teamwork with technologies that enable communication and sharing
of data and information. This category is known as:
a) shareware
b) freeware
*c) groupware
d) software
e) hardware
25. Conferencing tools, online bulletin boards and chat facilities, email, and meeting support
applications would be an example of which type of DSS?
*a) communications-driven
b) data-driven
c) document-driven
d) knowledge-driven
e) model-driven
26. Executive information systems (EIS), geographic information systems (GIS), and OLAP-
enabled data warehouses would be an example of which type of DSS?
a) communications-driven
*b) data-driven
c) document-driven
d) knowledge-driven
e) model-driven
27. Which type of DSS focuses on retrieval and management of unstructured documents?
b) data-driven
*c) document-driven
d) knowledge-driven
e) model-driven
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28. Expert systems (ES), artificial intelligence applications, and data mining tools would be an
example of which type of DSS?
b) data-driven
c) document-driven
*d) knowledge-driven
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e) model-driven
29. Which type of DSS provides special problem-solving tools that help decision making by
suggesting or recommending actions to users?
b) data-driven
c) document-driven
d
*d) knowledge-driven
e) model-driven
30. A _____ is a system of organizations, people, technology, activities, information, and

resources involved in moving a product or service from supplier to customer.
a) value chain
b) business process
c) logistic
d) enterprise resource management system
*e) supply chain
31. One way to integrate the departments and functions across an organization is to use _____
software.
*c) enterprise resource planning (ERP)
32. Which system tracks materials and other assets upon arrival into the warehouse and
inventory?
*d) logistics management systems (LMS)
33. _____ constantly monitor the supply of finished goods to ensure that enough supply is on
hand to meet demand.
*a) Inventory management systems (IMS)
b) Transportation management systems (TMS)
c) Human resource information systems (HRIS)
d) Logistics management systems (LMS)
34. Which of the following is NOT an advantage of SaaS?

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a) Clients no longer have to develop or maintain the applications.
b) Applications are available anywhere clients can gain access to the Web.
*c) Satisfaction of the employees and customers are increased.
d) Costs are reduced, as clients pay for only what they use and for only as long as they use the
service.
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35. Which of the following are examples of SaaS that are delivered by Google?
a) Gmail
b) Google Docs
c) None of the above
*d) All of the above
36. A(n) _____ is an online technology company that develops and delivers software tools on
d
the Internet.
a) software as a service (SaaS)
*b) application service provider (ASP)
c) Internet service provider (ISP0
37. When creating and implementing a business strategy, a business must attempt to identify,
address, and eliminate elements of risk before they threaten its success. To do this, businesses
apply
*a) enterprise risk management (ERM)
b) enterprise resource planning (ERP)
c) logistics management systems (LMS)
d) executive information systems (EIS)
38. COSO identifies four overlapping categories of business objectives for focusing on risk
assessment and management. Which of the following is NOT one of them?
a) strategic
b) operations
*c) reliance
d) compliance
39. High-level goals, aligned with and supporting its mission defines which of the COSOs
categories of business objectives?
*a) strategic
b) operations
c) reporting
d) compliance
40. Effective and efficient use of its resources defines which of the COSOs categories of
business objectives?
a) strategic
*b) operations
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c) reporting
d) compliance
41. Reliability of reporting defines which of the COSOs categories of business objectives?
a) strategic
b) operations
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*c) reporting
d) compliance
42. With respect to _____ , IT can provide important data for executive decision making in
setting goals and strategies that align with an organizations mission and that mitigate business
risk.
*a) strategy
d
b) operations
c) reporting
d) compliance
43. We have seen many ways in which IT supports _____ by automating, informating, and
transforming, and through the implementation of enterprise systems
a) strategy
*b) operations
c) reporting
d) compliance
44. With the appropriate IT systems in place, on-demand _____ provides organizations with
critical information that they need to manage their business.
a) strategy
b) operations
*c) reporting
d) compliance
45. _____ reduces risk through policies and processes that ensure proper financial and
accounting procedures.
a) Strategy
b) Operations
c) Reporting
*d) Compliance
46. Which type of organizational response to risk is described by: Move the risk to someone
who is more able to deal with it?
*a) risk transfer
b) risk deferral
c) risk reduction
d) risk acceptance
e) risk avoidance
hz
47. Which type of organizational response to risk is described by: Postpone exposure to the
risk until circumstances are more favourable or resources are available to address the risk?
a) risk transfer
*b) risk deferral
c) risk reduction
d) risk acceptance
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e) risk avoidance
48. Which type of organizational response to risk is described by: Either minimize the
probability of the risk occurring or lessen the impact?
a) risk transfer
b) risk deferral
*c) risk reduction
d
d) risk acceptance
e) risk avoidance
49. Which type of organizational response to risk is described by: Realize that some risks are
unavoidable and make sure that contingency plans are in place?
a) risk transfer
b) risk deferral
c) risk reduction
*d) risk acceptance
e) risk avoidance
50. Which type of organizational response to risk is described by: Eliminate the possibility of
the risk occurring; however, that may close the doors on some business opportunities as well?
a) risk transfer
b) risk deferral
c) risk reduction
d) risk acceptance
*e) risk avoidance
51. Organizations used for outsourcing are often held to strict_____ , which penalize the
organization monetarily should it not be met.
*a) service level agreements (SLA)
b) disaster recovery plans (DRP)
c) business continuity plans (BCP)
52. A _____ allows an organization to resume operations after a major event that interrupts
normal business processes.
a) service level agreement (SLA)
*b) disaster recovery plan (DRP)
c) business continuity plan (BCP)
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53. A _____ addresses problem prevention, response to crises, resumption of business, recovery
of losses, and restoration of systems and processes.
a) service level agreement (SLA)
b) disaster recovery plan (DRP)
*c) business continuity plan (BCP)
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54. A _____ essentially involves being able to reverse every action that took place to make the
change happen such that everything is returned to its original state with no damage done.
*a) roll-back strategy
b) contingency
c) simulation
d) prototype
d
55. Another name for a backup plan is:

a) roll-back strategy
*b) contingency
c) simulation
d) prototype
56. Roll-back strategies and contingency planning are both part of the _____ category of
organizational response to risk.
a) risk transfer
b) risk deferral
c) risk reduction
*d) risk acceptance
e) risk avoidance
57. Businesses generally base control around three key concepts. Which of the following is
NOT one of them?
a) Control is a process that runs throughout the organization.
b) Control influences how people behave at work.
*c) Control can provide absolute assurance of achieving objectives.
58. _____ prevent, detect, and correct actions that increase the enterprises risk of failing to
meet business objectives.
*a) Effective controls
b) Internal controls
c) Efficient controls
d) Preventive controls
59. A process affected by an entitys board of directors, management, and other personnel,
designed to provide reasonable assurance regarding the achievement of objectives defines
which type of control?
a) effective controls
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*b) internal controls
c) efficient controls
d) preventive controls
60. _____ are designed to avoid increased exposure to risk by stopping some action or process
before it occurs.
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a) Effective controls
c) Efficient controls
*d) Preventive controls
61. When an employee has not changed his or her password in 25 days, the employee may get a
warning email message asking him or her to do so immediately. This is an example of what
d
type of control?
a) corrective controls
b) internal controls
*c) detective controls
d) preventive controls
62. _____ aim to remedy the situation and try to keep it from recurring.
*a) Corrective controls
c) Detective controls
d) Preventive controls
63. Which of the following is NOT one of the seven generic categories of controls?
*a) aggregation of duties
b) authorization
c) security
d) verification
64. Which of the following is NOT one of the seven generic categories of controls?
a) ID codes
*b) sanitization
c) control totals
d) supervisory review
65. _____ means that jobs do not span lines of control that would allow mistakes or fraud to go
undetected.
*a) Segregation of duties
b) Authorization
c) Security
d) Verification
66. _____ controls prevent scope creep and cost overruns in various situations, such as major
projects or operations management.
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a) Segregation of duties
*b) Authorization
c) Security
d) Verification
67. Your student number is an example of which type of control?

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*a) ID codes
b) sanitization
c) control totals
68. _____ can confirm that the application is accomplishing e-commerce functions (e.g., order
placement, payment) without error.
d
a) Segregation of duties
b) Authorization
c) Security
*d) Verification
69. Functions, while necessary, do not add value to the activity or organization are known as:
*a) non-value-added
b) nil-value-added
c) zero-value-added
70. Organizational stakeholders may be:

a) internal personnel
b) government agencies
c) customers or clients
71. Influence of stakeholders may be:

a) perceived
b) actual
c) potential
d) A and B
*e) B and C
72. Businesses must remain _____ to their environment.

a) closed
b) adaptive
*c) open
d) rigid
73. An open boundary allows a business to receive _____ and produce ______.
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a) money; products
b) products; money
c) outputs; inputs
*d) inputs; outputs
74. A ______ attack bombards a website with thousands of requests for pages
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a) DNS
*b) DoS
c) DNA
d) DOD
75. To transform inputs to their main outputs, organizations need to perform:

d
a) transforming
b) informating
*c) business process
76. In ______ and ________ structures, the lines of authority are vertically oriented.
a) matrix; centralized
b) matrix; decentralized
c) functional; centralized
*d) functional; decentralized
77. One input to an open system organization is capital. Capital is:

a) people hired to carry out all or part of the business processes
*b) the money that businesses need to operate
c) the ingredients from which the company makes its products
d) raw facts, summarized data, and information derived from research
78. The ______ is a connected series of activities, each of which adds value or supports the
addition of value to the firms goods or services.
*a) value chain
b) value added service
c) chain of service
79. _____ include the receiving, warehousing and inventory control of raw material required to
create a product or service.
a) Receiving departments
b) Shipping departments
*d) Inbound logistics
e) Operations
80. _____ are the value-creating and often proprietary activities that transform the raw inputs to
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the final product.
a) Value chain
b) Value added
d) Inbound logistics
*e) Operations
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81. _____ are the activities required to get the finished product to the customer, including
packaging, warehousing, and order fulfillment.
a) Receiving departments
b) Shipping departments
*c) Outbound logistics
d) Inbound logistics
d
e) Operations
82. Withdrawing money at an ATM machine is an example of:

*a) a transaction
b) a sale
c) a debit
83. A ______ activity is on that is directly related to the production and distribution of the
organizations products and services.
*a) primary
b) secondary
c) tertiary
d) support
84. ________ activities are value chain activities that an organization conducts to support the
creation of business value by the ________ activities.
a) primary; support
b) secondary; support
*c) support; primary
d) support; secondary
85. All of the following are considered support activities EXCEPT:

*a) shipping and receiving
b) administration
c) technology development
d) human resource management
e) procurement
86. An organization's value chain is the _______ of its primary and support activities.
a) difference
*b) sum
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c) multiplication
d) division
87. Which of the following is an example of a service activity?

a) obtaining raw materials
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b) making the product
*c) billing the client
d) shipping the product
88. The following type of IS was designed to support activities throughout an organizations
value chain:
a) logistics management system
d
b) transaction processing system
c) customer relationship management system
*d) enterprise resource planning system
89. Recognizing that executing processes also creates new data and information is called:
a) transforming
b) automating
*c) informating
d) decimating
90. Employing bar codes on items to register a sale is an example of:

*a) automating
b) informating
c) support of value chain
d) business processes
91. Which of the two IT applications listed focus on processes and applications?
*a) automating and informating
b) informating and support of value chain
c) automating and transforming for competitive advantage
d) support of value chain and transforming for competitive advantage
92. Which IT application below has the most impact on gaining a competitive advantage?
a) automating
b) informating
c) support of value chain
d) people
*e) transforming
93. When applying IT, a business must consider all of the following factors EXCEPT:
a) interaction of technology with people
b) organizational structure
*c) organizational resources
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d) business processes
e) organizational culture and environment
94. Which of the following applications would be helpful in the automating process?
a) using survey data to target advertising
*b) using online ordering forms
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c) collecting data from online ordering forms
d) creating a unique approach to reach customers, such as Amazons one-click ordering
system
95. Which of the following applications would be helpful in the informating process?
b) using online ordering forms
d
*c) collecting data from online ordering forms
d) creating a unique approach to reach customers, such as Amazons one-click ordering
system
96. Which of the following applications would be helpful in gaining a competitive advantage?
b) using online ordering forms
c) collecting data from online ordering forms
*d) creating a unique approach to reach customers, such as Amazons one-click ordering
system
97. A stakeholder in a business can be all of the following EXCEPT:

a) customer
b) government agency
c) competitor
d) employee
*e) journalist
98. The ingredients from which a company makes its products describe which input in an open-
system organization?
a) labour
*b) raw materials
c) capital
d) technology
e) data, information, and knowledge
99. Money, bonds, and stock describe which input in an open-system organization?
a) labour
b) raw materials
*c) capital
d) technology
e) data, information, and knowledge
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100. Which one of the following is not an input to the organization as an open system?
a) technology
b) information
c) raw materials
d) labour
*e) feedback
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101. Which one of the following is an output in an open system organization?
a) technology
b) capital
c) raw materials
d) labour
*e) feedback
d
102. Which stakeholder listed below is not an organizational decision maker?

*a) customer
b) employee
c) shareholders
d) board of directors
e) management
103. The support components of the value chain include all of the following functions
EXCEPT:
*a) distribution
b) procurement
c) human resources
d) technology
e) administration
104. When beginning to automate a process, all of the following questions are critical
EXCEPT:
a) What is the goal?
b) What are the steps?
c) What data and information are needed to carry out the steps?
d) How is the new process affected by other processes in the organization?
*e) What is the cost of the new process?
105. In the Ryerson University environment, which of the following would not be considered
stakeholders?
a) students
b) professors
c) government
d) staff
106. If there are barriers to entry, then it will be ______ for new competitors to gain entry.
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*a) harder
b) easier
c) impossible
d) illegal
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107. Which type of control is designed to prevent increased exposure to risk by stopping some
action or process before it occurs?
*c) preventive controls
d) detective controls
d
108. Which type of control aims to remedy the situation and try to keep it from recurring?
*a) corrective controls
c) preventive controls
109. Businesses apply the COSO framework of enterprise risk management in all of the
following ways except:
a) identify and categorize potential risks
*b) impact and certainty
c) assess risks and threats
d) determine likelihood of a DoS attack
e) decide if risk is acceptable
110. A business generally bases its IT and IS control on all of the following concepts EXCEPT:
*a) Control is a process that is handled only in the IT Department.
b) Control influences how people behave at work.
c) Control can provide only reasonable, not absolute, assurance of achieving objectives.
d) Control is a process that runs throughout the organization.
e) Control ensures safety of data and information.
111. Supervisory review in the internal control process ensures that which of the following
reviews have been accomplished?
*a) transaction review process
b) ID codes
c) verification
d) segregation of duties
e) authorization
112. The Information Technology Infrastructure Library (ITIL):

*a) is a set of best-practices standards for IT and service management
b) is a U.S. Central Computer and Telecommunications Agency creation
c) guides process improvements associated with software development
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d) defines effectiveness and efficiency of operations
113. Which type of control aims to stop the situation from ever happening?
*c) preventive controls
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114. Which control can help detect fraudulent actions?

a) internal control
b) segregation of duties
c) ID codes
*d) control totals
d
115. A model-driven DSS:

*a) emphasizes access to and manipulation of a model
b) focuses on retrieval and management of unstructured documents
c) emphasizes access and manipulation of internal company data and sometimes external data
d) provides special problem-solving tools
e) focuses on communications and shared decision making
116. A model that uses statistics and probability to describe or to forecast possible scenarios is
known as a(n):
a) financial model
b) simulation model
*c) statistical model
d) optimization model
117. DRP stands for:
a) data recovery position
*b) disaster recovery planning
c) digital recovery planning
d) data recovery planning
118. A DRP is needed to resume operations after a major event such as:
a) network upgrades
b) data recovery
*c) natural disasters
d) A and B
e) A and C
119. Annual financial statements or monthly sales reports are an example of:
*a) periodic reports
b) exception reports
c) demand reports
hz
120. Which type of report monitors when and why odd things happen in reporting that is critical
to the operation?
a) periodic reports
*b) exception reports
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c) demand reports
121. Reports generated based on user requests are which type of reports?
a) periodic reports
b) exception reports
*c) demand reports
d
122. Which of the following is not one of the five types of decision support systems?
*a) people-driven
b) communication-driven
c) data-driven
d) document-driven
e) knowledge-driven
123. A model for conducting experiments that test possible outcomes resulting from a
quantitative model of a system is known as:
a) financial model
*b) simulation model
c) statistical model
d) optimization model
124. All of the following are challenges to businesses using sourcing EXCEPT:
a) increased or hidden costs
b) ethical concerns
*c) flexibility and profitability
d) reduced and/or timely services
e) loss of company knowledge
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d
TEST BANK
Chapter 5
1. According to Sherril Burns what is good on-the-job advice?

*a) The better way is to do things differently.
b) The better way is to things the same.
c) The better way to do things is with others.
d) The better way to do things is alone.
2. _____ is the use of information systems, technologies, and computer networks by individuals
and organizations to carry out transactions in order to create or support the creation of business
value.
*a) E-commerce
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b) M-commerce
c) E-business
d) M-business
3. Online equivalent of the retail store as well as other services describes which type of e-
commerce transaction?
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*a) business-to-consumer (B2C)
b) business-to-business (B2B)
c) business-to-government (B2G)
d) consumer-to-government (C2G)
e) consumer-to-consumer (C2C)
4. Electronic exchanges between companies for the Worldwide Retail Exchange describes
d
which type of e-commerce transaction?
a) business-to-consumer (B2C)
*b) business-to-business (B2B)
5. Online sales to government agencies, as well as electronic payment of taxes, describes which
type of e-commerce transaction?
*c) business-to-government (B2G)
6. Electronic payment of taxes as well as purchase of various types of licences describes which
type of e-commerce transaction?
*d) consumer-to-government (C2G)
7. Use of online auctions like eBay and similar other sites describes which type of e-commerce
transaction?
*e) consumer-to-consumer (C2C)
8. We can divide such products into two primary categories. What are they?
a) static and physical
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b) digital and analog
c) dynamic and static
d) digital and dynamic
*e) physical and digital
9. Selling upgrades to a premium subscription service by first offering a free service with more
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limited capacity or capability demonstrates the:
a) premium model
b) free-to-buy model
*c) freemium model
d) rent-to-own model
10. The ability of the consumer to move from thought to action creates new opportunities for
d
businesses to operate at lower costs by easing the burden of the supply chain electronically.
This is referred to as:
a) seamless transactions
b) information density
c) cost per click (CPC)
*d) frictionless transactions
11. The quality and quantity of information about products and services of interest to buyers
has increased. This defines:
*a) information density
b) personalization
c) niche markets
d) perfect markets
12. A marketing message that a business customizes for each potential customers interests,
based on his or her searching, browsing, and buying habits is known as:
a) information density
*b) personalization
c) niche markets
d) perfect markets
13. Which of the following is a benefit to the business in B2C e-commerce?

a) lower prices
b) shopping 24/7
c) greater searchability of products worldwide
d) shorter delivery times for digital products
*e) cheaper electronic transactions
f) improved customer service
14. Which of the following is a limitation to the customer in B2C e-commerce?

a) increased competition due to global marketplace
*b) unavailability of micropayments for purchases of small-cost products
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c) ease of comparison between competing products drives prices down
d) customers want specific choices and will not accept substitutes
e) customers control flow of information instead of companies
15. A _____ key encryption uses the same private key to encrypt and decrypt a message.
a) public
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b) combo
c) primary
*d) private
16. A _____ key encryption system has two keys required to successfully read a message.
*a) public
b) combo
d
c) primary
d) private
17. A _____ transaction is when you buy something at market price determined by supply and
demand from someone you do not know.
a) strategic sourcing
*b) spot buying
c) impulse buying
d) outsourcing
18. ______ involves forming a long-term relationship with another company.

*a) Strategic sourcing
b) Spot buying
c) Impulse buying
d) Outsourcing
19. With the one-to-many model, the seller often provides a web-based private sales channel
through a private network, called:
a) enterprise resource management (ERP)
b) customer resource management (CRM)
*c) electronic data interchange (EDI)
d) customer service management (CSM)
20. Another name for an electronic data interchange (EDI) is:

a) Internet
b) intranet
*c) extranet
21. When there is an auction when the bidder with the lowest bid wins, it is called a:
*a) reverse auction
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b) low auction
c) backwards auction
d) sellers auction
22. In the _____ , many companies use an exchange to buy and sell from each other through
spot-buying transactions.
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a) vertical exchange
b) diagonal exchange
c) horizontal exchange
*d) exchange model
23. Exchanges that meet the needs of a single industry are called a(n):
*a) vertical exchange
d
c) horizontal exchange
d) exchange model
24. Exchanges that deal with products and services that all companies need, regardless of the
industry are called a(n):
a) vertical exchange
*c) horizontal exchange
d) exchange model
25. The traditional procurement process has three key elements. Which of the following is NOT
one of them?
a) the purchase order
b) the invoice
*c) the delivery of goods
d) the receipt of goods
26. Step 1 of a traditional procurement process is when the buyer sends a(n) _____ to a vendor.
*a) purchase order (PO)
b) bill of lading (BOL)
c) invoice
d) receipt of goods
27. Step 2 of a traditional procurement process is when the vendor responds by sending the
goods to the buyer along with a(n) _____ , which describes the contents of the shipment.
a) purchase order (PO)
*b) bill of lading (BOL)
c) invoice
d) receipt of goods
28. Step 3 of a traditional procurement process is when the buyer sends back a signed copy to
the vendor and internally files a(n) _____.
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c) invoice
*d) receipt of goods
29. Step 4 of a traditional procurement process is when the vendor sends a(n) _____ to the
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buyer.
*c) invoice
d) receipt of goods
30. A(n) _____is a detailed list of goods shipped from the supplier, along with a list of all costs
d
and discounts. In essence, it is a detailed bill and request for payment.
*c) invoice
d) receipt of goods
31. A(n) _____ is a networked information system used by two or more separate organizations
to perform a joint business function.
a) operating system (OS)
*b) interorganizational system (IOS)
c) intranet
d) extranet
e) electronic data interchange (EDI)
32. The two most common forms of IOS are:

a) extranet and intranet
b) extranet and internet
c) EDI and intranet
*d) EDI and extranet
e) EDI and Internet
33. _____ uses value-added networks (VANs) or private networks instead of the regular
telephone system.
a) Operating system (OS)
b) Interorganizational system (IOS)
c) Intranet
d) Extranet
*e) Electronic data interchange (EDI)
34. Collaborative networks that use Internet technology to link businesses with their suppliers,
customers, or other businesses that share common goals is/are called:
a) operating system (OS)
b) interorganizational system (IOS)
hz
c) intranet
*d) extranet
e) electronic data interchange (EDI)
35. Which of the following is not an e-commerce benefit for businesses?

a) expansion of marketplace to global proportions
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*b) more expensive electronic transactions
c) greater customer loyalty through customized web pages and 1-to-1 marketing
d) expansion of niche marketing opportunities
36. A business _____ defines how a company will meet the needs of its customers while
making a profit.
a) operation
d
*b) model
c) division
d) centre
37. A(n) ______ website facilitates sales between third parties.

a) advertising
b) affiliate
*c) brokerage
d) marketing
38. A protected network designed to conduct business between two or more trading partners is
called:
a) intranet
b) Internet
*c) extranet
d) e-commerce
e) local area network
39. B2B transactions can be divided into two types, namely ________ and _________.
*a) spot buying; strategic sourcing
b) outsourcing; EDI
c) e-commerce; outsourcing
d) strategic sourcing; e-commerce
e) spot buying; e-commerce
40. ___________ is an e-commerce business model where websites are paid a fee when
purchases come through them.
a) Brokerage
b) Advertising
*c) Affiliate
d) Subscription
e) Intermediary
hz
41. All organizations must have a(n):
a) strategic model
b) planning model
c) analytic model
*d) business model
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42. The Internet also brought along the forces of _____ as a way for manufacturers such as Dell
and others, to directly solicit orders from consumers and deliver products directly, rather than
relying on a global network of wholesalers and distributes/dealers as a way of bringing products
to the market.
a) customization
b) personalization
*c) build to order
d
d) individualized
43. Who said Strategy is a plan, pattern, position and perspective?

a) Michael Porter
b) Sir Francis Bacon
c) Steve Jobs
d) Bill Gates
*e) Henry Mintzberg
44. Buying a new pair of jeans at www.thegap.com is an example of which kind of e-commerce
transaction:
a) B2B (business-to-business)
b) C2C (consumer-to-consumer)
*c) B2C (business-to-consumer)
d) B2G (business-to-government)
45. Sellers use e-commerce to customize their products and services in which of the following
two ways:
*a) mass customization and personalization
b) marketspace and personalization
c) personalization and customer relationship management (CRM)
d) customer relationship management (CRM) and mass customization
46. E-commerce affects competition between organizations in all of the following ways
EXCEPT:
a) preventing any company from owning the market
b) enhancing collaboration/alliances
c) multiplying market niches
*d) increasing barriers to entry
47. An important strategy that companies are using to create a one-to-one marketing experience
for their customers is known as:
a) co-operative website
hz
*b) CRM
c) interorganizational system
d) division
48. The use of laptops, mobile telephones, and personal digital assistants (PDAs) to connect to
the Internet and web to conduct many of the activities normally associated with e-commerce is
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known as:
*a) mobile Commerce (m-commerce)
b) extranet
c) digital Commerce (d-commerce)
d) intranet
49. All of the following are an example of a physical good EXCEPT:

d
a) DVD
*b) iTunes Song
c) comic book
d) MP3 player
50. Which of the following is an example of an e-commerce business model?

a) brokerage
b) advertising
c) merchant
51. Which of the following business models allows two companies to collaborate to create a
trading relationship that is mutually beneficial?
a) company-centric business model
*b) one-to-one business model
c) exchange model
d) chain efficiency
52. The traditional procurement process relies on:

*a) all paper-based documents
b) all electronic-based documents
c) some paper-based and some electronic-based documents
53. Building a meaningful e-commerce strategy requires two different views of an

organizations strategy: what it wants to do the _____ strategy and _____ strategy that focuses
on how it will do it.
*a) conceptual; technology
b) technology; conceptual
c) conceptual; risk analysis
d) risk analysis; promotion
hz
54. Which of the following is NOT a type of e-commerce transaction?
a) B2C
b) B2B
c) C2C
d) B2G
*e) G2P
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55. __________ is a type of e-commerce business model that brings together buyers and sellers
for a fee.
*a) Brokerage
b) Advertising
c) Affiliate
d) Subscription
d
e) Infomediary
56. ___________ is a type of transaction using hand-held devices such as cell phones and
PDAs.
a) H-commerce
b) E-commerce
*c) M-commerce
d) G-commerce
e) C-commerce
57. __________ is a type of private network established between two or more business partners
for electronic data exchange.
a) LAN
b) WAN
c) MAN
*d) VAN
58. _______ products include anything that actually requires an actual shipment of the item.
a) Virtual
b) Digital
*c) Physical
d) All of the above
59. A company-centric business model uses which of the following e-commerce model(s) to
conduct business?
a) one-to-many
b) many-to-one
c) many-to-many
d) many-to-any
*e) both A and B
60. The advertisements that you see on the side bars of many web pages are referred to as:
hz
a) ad bars
b) ad wars
*c) ad words
d) adverts
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61. The quality and quantity of information about products and services of interest to them
refers to:
a) information intensity
b) information denial
*c) information density
d) information overload
d
62. The ability to create custom product or services on-demand is referred to as:
a) mass personalization
*b) mass customization
c) individuality
d) uniqueness
63. A marketing message that a business customizes for each potential customers interest, refers
to:
a) uniqueness
b) mass customization
c) individuality
*d) personalization
64. A broad-based formula for how a business is going to compete, what its goals should be
and what plans and policies will be needed to carry out those goals defines:
a) marketing
*b) strategy
c) advertising
d) business intelligence
65. According to Porters model, e-commerce ______ competition.

*a) increases
b) decreases
c) eliminates
d) improves
66. When discussing benefits and limitations of B2C e-commerce, expansion of niche
marketing opportunity falls in which area?
a) consumer benefits
b) consumer limitations
*c) business benefits
hz
d) business limitations
67. When discussing benefits and limitations of B2C e-commerce, increased competition due to
global marketplace falls in which area?
a) consumer benefits
b) consumer limitations
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c) business benefits
*d) business limitations
68. Which business model involves forming a long term relationship with another company?
*a) strategic sourcing
b) B2B
c) brokerage
d
d) co-operative website
69. If you have multiple vendors that provide you with products or services in a particular area,
you would have which relationship?
a) one to many
*b) many to one
c) many to many
d) one to one
70. E-commerce has added value to an organization in all of the following ways EXCEPT:
a) customer loyalty
*b) increased need for technology
c) increased revenue
d) profitability.
71. Which control can confirm that the application is accomplishing e-commerce functions?
a) authorization
b) security
*c) verification
72. A ______ exchange meets the needs of a single industry. A _____ exchange deals with
products and services that all companies need, regardless of the industry.
a) parallel; straight
b) horizontal; vertical
c) straight; parallel
*d) vertical; horizontal
73. Going to another seller means that a company will have to retrain their staff to use a new
application. This type of cost would be an example of:
a) training costs
hz
b) educational costs
c) employee costs
*d) switching costs
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d
TEST BANK
Chapter 6
1. _____ is/are raw unorganized facts, numbers, pictures, and so on.

*a) Data
b) Information
c) Knowledge
d) Wisdom
2. _____ is/are organized and is/are useful to a person.

a) Data
*b) Information
c) Knowledge
hz
d) Wisdom
3. _____ is/are created when a person combines experience and judgement.

a) Data
b) Information
*c) Knowledge
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d) Wisdom
4. Names of clients, their phone numbers, and their email addresses in an address book program
in a personal digital assistant would be an example of:
a) data
*b) information
c) knowledge
d
d) wisdom
5. _____ adds insight and ethics to the experience and professional judgement.
a) Data
b) Information
c) Knowledge
*d) Wisdom
6. Breaking down the whole into its more discrete parts to better understand how it works
describes:
a) discovery
*b) analysis
c) transformation
d) synthesis
e) communication
7. _____ is knowledge work that requires you to use the results to deepen your understanding
of the data and information.
a) Discovery
b) Analysis
*c) Transformation
d) Synthesis
e) Communication
8. _____ allows you to interpret trends or patterns that seem to explain the past and the present,
and may suggest courses of action likely to favourably influence the future.
a) Discovery
b) Analysis
c) Transformation
*d) Synthesis
e) Communication
9. An anomaly is:
hz
a) a typical case
*b) an exceptional case
c) an average case
d) an only case
10. The ability to share your analyses, ideas, and solutions with others refers to:
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a) discovery
b) analysis
c) transformation
d) synthesis
*e) communication
11. A data _____ consists of interrelated data that are stored in files and organized so that
d
computer programs can quickly and easily access specific pieces of data.
a) warehouse
b) centre
*c) base
d) hierarchy
12. A specific combination of bits represents each data:

*a) character
b) bit
c) byte
d) field
13. The ASCII encoding scheme will use:

a) 8 bytes
*b) 8 bits
c) 16 bits
d) 16 bytes
14. Unicode will store the a letter using:

a) 8 bytes
b) 8 bits
*c) 16 bits
d) 16 bytes
15. A combination of characters representing a data item is known as a:

a) table
*b) field
c) entry
d) record
e) database
16. A collection of fields is known as a:

hz
a) table
b) entry
c) category
*d) record
e) database
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17. A collection of records is known as a:
*a) table
b) entry
c) category
d) field
e) database
d
18. The top level of the data hierarchy compiles the organized collection of files into a:
a) table
b) entry
c) category
d) field
*e) database
19. The unique identifier of a record in a database is called a _____ key.

a) public
b) private
*c) primary
d) foreign
20. A key that is borrowed from another table to create another table is called a _____ key.
a) public
b) private
c) primary
*d) foreign
21. The primary method for accessing and using data in an RDBMS is a:
a) inquiry
*b) query
c) investigation
d) analysis
22. A _____ is a tool for asking a question of a database.

a) table
b) record
c) field
*d) query
23. There are two commonly used models for designing the organization of a relational
database. Which of the following is one of them?
hz
a) RDBMS
b) DBMS
c) ERP
*d) ERD
e) DFD
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24. Which of the following is not a component of a traditional DFD?
a) the external entities that send input or receive output from the system
b) processes that show activities that move or transform data
c) data stores that usually correspond to tables in the data model
d) data flows that connect the components
d
25. A _____ is a means of storing and managing data for information access, typically
composed of data from one or more transaction databases.
a) data mart
b) data model
*c) data warehouse
d) data mine
26. A _____ extracts and reorganizes subject-area-specific data to allow business professionals
to focus on a specific subject area.
a) data model
b) data warehouse
c) data mine
*d) data mart
27. Database technology is _____ compared to data warehouse technology when discussing
response time.
a) much slower
b) a little slower
c) about the same
d) a little faster
*e) much faster
28. _____ is a process for gaining competitive advantage through the intelligent use of data and
information in decision making.
a) Business process re-engineering
b) Decision support
*c) Business intelligence
d) Analysis
29. Which of the following is not a stage of business intelligence?

a) data sourcing
b) data analysis
hz
*d) risk avoidance
30. Identifying decision options and evaluating them based on expectations of risk and reward
describes which stage of business intelligence?
a) data sourcing
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b) data analysis
*c) risk assessment
d) decision support
31. There are multiple ways of organizing knowledge management systems. Which of the
following is NOT one of them?
a) balanced scorecard
d
b) dashboard
c) measurement matrix
*d) query
32. Decision making can occur at many levels. Which is the most fundamental and lowest
level?
a) technical
b) operational
c) strategic
33. Decision making can occur at many levels. Which is at the highest level?
a) tactical
b) operational
*c) strategic
34. Who is quoted as saying Knowledge is power?

a) Sir Alec Guinness
b) Sir John A. Macdonald
*c) Sir Francis Bacon
d) Sir Anthony Hopkins
35. In which method do databases store information about entities?

a) entity relationship diagram
b) Porters five forces model
c) data entity method
*d) relational data model
36. Tables consist of _____ represented by the rows of the table.

*a) records
b) items
hz
c) entities
d) fields
37. Which of the following is not an advantage of a database system?

a) data independence
*b) increases data redundancy
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c) maintains quality of data
d) handles security, synchronizes access by users
e) allows for improved data access, different views of data, and report generation
38. The primary technology used to store, manage, and allow efficient access to data is the:
*a) database
b) data warehouse
d
c) data farm
d) cloud computing
e) computer network
39. A database consists of:

a) unrelated data
*b) interrelated data
c) correlated data
d) A and B
e) B and C
40. DBMS stands for:

a) double base management system
b) dual base management system
*c) data base management system
41. The data hierarchy:

a) determines which type of data has precedent over another type
b) determines which type of data is faster than others
*c) organizes stored data in increasing levels of complexity
42. A specific combination of bits represents each data:

a) mine
*b) character
c) warehouse
d) base
43. Because files are designed for specific applications, their format may not be usable by
other applications that need the data would define:
a) data redundancy
hz
*b) data dependence
c) data inaccessibility
44. Data can be difficult to access in ways other than those allowed by the related application,
defines:
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a) data redundancy
b) data dependence
*c) data inaccessibility
45. It is difficult to manage the files for use by multiple users, secure use by only authorized
users, and recover from file problems, defines:
d
a) data redundancy
b) data dependence
c) data inaccessibility
46. What is the method used to ask something from a database?

a) database demand
b) record recall
*c) query
d) request
47. SQL stands for:

a) simple query language
*b) structured query language
c) simple question language
d) structured question language
48. A data ___________ is a means of storing and managing data for information access,
typically composed of data from one or more transaction databases.
a) base
*b) warehouse
c) entity
d) entry
49. A data __________ extracts and reorganizes subject-area-specific data.

a) base
b) warehouse
c) entity
d) entry
hz
50. Reliable data storage and consistent backup procedures are essential in maintaining data:
a) warehouse
b) plan
c) recovery
*d) integrity
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51. The two most commonly used models for designing the organization of a relational
database are:
a) DFDs and ERDs
b) ERDs and waterfall models
c) SDLC and waterfall
d) logical data and DFD
d
52. A(n) _____ depicts how data move through a system.

a) ERD
*b) DFD
c) logical data
d) waterfall model
53. To ensure that user information is in the correct form before sending it is called:
a) data warehousing
*b) data validation
c) web hosting
d) scripting
54. Which system uses two keys for its process?
a) encryption
b) decryption
c) private key
*d) public key
55. The stage of business intelligence that produces useful information from the collected data
and information is called:
*a) data analysis
b) data sourcing
d) risk assessment
e) decision support
56. The system that enables transaction activities and captures the key data created by the
transaction is known as a(n):
a) document management system
hz
b) expert system
*c) transaction processing systems
d) slicing-and-dicing
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d
TEST BANK
Chapter 7
1. A _____ is a detailed investigation and analysis of a proposed development project that is

undertaken to determine whether it is possible to successfully build the proposed system.
a) technical study
b) financial study
c) tangible study
*d) feasibility study
2. An organization can determine _____ by examining potential solutions and evaluating these
solutions based on its capabilities and the capabilities of any technology partners it may choose
to work with.
hz
a) technical capability
*b) technical feasibility
c) financial capability
d) financial feasibility
3. A project is _____ if the organization can pay for the project, and the project presents a
zle
sound investment of the organizations limited resources.
a) technically capable
b) technically feasible
c) financially capable
*d) financially feasible
4. Some costs and benefits are_____, which means that a value can easily be applied.
d
a) realistic
b) unrealistic
c) intangible
*d) tangible
5. Some costs and benefits are _____, meaning they are difficult to measure in monetary terms.
a) realistic
b) unrealistic
*c) intangible
d) tangible
6. The typical IS team has a(n) _____ that ensures the project goals correspond to the
organizations business objectives and is often a senior executive or someone in a position of
authority.
a) project manager
*b) project sponsor
c) account manager
d) analyst
e) developer
7. A(n) _____ actually creates the system itself by coding and deploying the technical
infrastructure of the system and programming it to perform required tasks.
a) project manager
b) project sponsor
c) account manager
d) analyst
*e) developer
8. A(n) _____ may have many titles, but they all provide the methods and processes to translate
high level requirements in their particular area into lower levels of detail that can be turned into
code by programmers.
a) project manager
b) project sponsor
hz
c) account manager
*d) analyst
e) developer
9. A(n) _____ demands knowledge of methods and techniques to ensure delivery of the project
on time and on budget, and the ability to communicate project goals and requirements to the
zle
project team and to co-ordinate the workflows of everyone on the project team.
*a) project manager
b) project sponsor
c) account manager
d) analyst
e) developer
d
10. A(n) _____ is responsible for the sales and service of the project team.
a) project manager
b) project sponsor
*c) account manager
d) analyst
e) developer
11. At a high level, the SDLC simply starts with an idea. We call this the:
a) start-up
*b) concept
c) commencement
d) initiation
12. Which phase of the SDLC involves the environment within the organization that either
promotes or inhibits the development of ideas for systems?
*a) concept
b) inception
c) elaboration
d) transition
13. Which phase of the SDLC begins when an organization has the idea to build an information
system?
a) concept
*b) inception
c) elaboration
d) transition
14. In which phase of the SDLC does the project team finalize the requirements for the system
and the project plan, and design the system architecture?
a) concept
b) inception
*c) elaboration
d) transition
hz
15. At which phase of the SDLC does the team finalize the system and put it in place?
a) concept
b) inception
c) elaboration
*d) transition
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16. During which phase of the SDLC does the team build the initial running system?
*a) construction
b) transition
c) production
d) retirement
d
17. Once the system is up and running, the organization must continuously monitor, maintain,
and evaluate it. This describes which phase in the SDLC?
a) construction
b) transition
*c) production
d) retirement
18. At some point, the system may lose its value to the company. This phase of the SDLC often
marks the concept of a new system to replace the obsolete one.
a) construction
b) transition
c) production
*d) retirement
19. A _____ provides a framework for executing both the project management and technical
processes of an IS project throughout the life cycle.
*a) methodology
b) plan
c) diagram
d) chart
20. Initially, system developers tended to work in a very ad hoc way, called the _____ model.
a) makeshift
*b) build-and-fix
c) concept
21. With a(n) _____ model, developers first investigate, specify, and implement an important
core part of the system with minimal functionality.
a) prototype
*b) evolutionary
c) waterfall
hz
d) build-and-fix
22. With_____, the project team works with customers to progressively build the system from
an initial outline specification using visual mock-ups of screens, diagrams of data relationships,
and similar tools that help users see what is going to be built.
*a) prototyping
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b) construction
c) agile development
23. Because a(n) _____ process is designed to satisfy continuously changing requirements, the
team develops software in short development cycles or increments.
a) prototype
b) construction
d
*c) agile
24. A(n) _____ is a simplified representation of something real, such as a building, weather
pattern, or information system that business professionals can manipulate to study the real item
in more detail.
a) prototype
*b) model
c) uml
d) html
25. _____ has become a very popular modelling tool, as it works particularly well for
developing object-oriented systems.
a) Hypertext Markup Language (HTML)
b) Extensible Markup Language (XML)
*c) Unified Modelling Language (UML)
d) Integrated Development Environments (IDEs)
26. Together, the set of UML diagrams is known as the _____ model.
a) unified
b) agile
c) prototype
*d) system
27. The UML _____ diagram notation captures all the possible ways to use a system.
a) system
*b) use case
c) sequence
d) waterfall
28. A(n) _____ diagram, which shows the order of various activities and by who, and how they
interact with the various system components as they occur in order.
a) system
b) use case
hz
*c) sequence
d) waterfall
29. Instead of using separate software packages, a(n) _______ allows developers to complete
several programming tasks within the same software application.
a) Hypertext Markup Language (HTML)
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b) Extensible Markup Language (XML)
c) Unified Modelling Language (UML)
*d) Integrated Development Environments (IDEs)
30. With _____, a developer can use graphical diagrams to define a systems components and
how they are related.
*a) Code generation
d
b) Integrated Development Environments (IDEs)
c) Use case diagrams
d) Sequence diagrams
e) Unified Modelling Language (UML)
31. _____ is/are the use of computer-based support in the software development process.
a) Code generation
*b) CASE tools
c) Use case diagrams
d) Sequence diagrams
e) Unified modelling language (UML)
32. This syndrome occurs when there is an overreliance on the tools for the success of the
project, while neglecting the other pillars of a development project:
a) Down syndrome
*b) silver bullet syndrome
c) China syndrome
33. Project _____ is the application of knowledge skills, tools, and techniques to project
activities to meet project requirements.
a) planning
b) inception
c) scope
*d) management
e) retirement
34. The client may prefer to focus on a set time deadline for receiving the final software, often
at the expense of incorporating every single last requirement. This is known as:
a) scoping
*b) descoping
c) scaling
d) descaling
hz
35. Which of the following is NOT one of the elements of the triple constraint in project
management?
*a) people
b) budget
c) time
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d) quality
36. Which of the following is NOT a core function of the project management methodology?
a) time management
b) cost management
c) scope management
d) quality management
d
*e) HR management
37. Which of the following is NOT a facilitating function of the project management
methodology?
a) risk management
b) procurement management
c) communications management
*d) quality management
e) HR management
38. Which of the following is NOT a main activity of project time management?
a) estimate activity resources
b) estimate activity durations
*c) system activities
d) develop schedule
39. _____ provide a standard format for displaying the results of the first four time-
management activities.
*a) Gantt charts
b) Gantt plans
c) Project plans
d) Project charts
40. The activity of managing several projects together is known as:

a) project management
b) product management
*c) program management
41. The _____ is the sequence of tasks that determines the overall completion time of the
project.
a) slack path
hz
b) project path
c) gantt path
*d) critical path
42. Tasks not on the critical path may have the luxury of extra time, called _____, for
completing the work.
zle
*a) slack
b) flop
c) space
43. UML stands for:

*a) unified modelling language
b) unified markup language
d
c) united modelling language
d) united markup language
44. Together, a the set of UML diagrams is known as the:

a) waterfall model
b) DFD
c) ERD
*d) system model
45. The UML ________ captures all the possible ways to use a system.
*a) use case diagram
b) sequence diagram
c) entity diagram
d) system model
46. Organizations use a UML ________________ to view the interactions between system
components as they occur.
a) use case diagram
*b) sequence diagram
c) entity diagram
d) system model
47. What is the common application used for managing projects?

a) Microsoft Word
b) Microsoft Excel
c) Microsoft Access
*d) Microsoft Project
48. In addition to time, cost, scope and quality, what is the other choice an organization must
consider?
a) people
*b) strategy
c) government
hz
d) all of the above
49. Which model is a document-driven and highly structured process?

a) development life cycle
*b) waterfall model
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c) build-and-fix model
e) all of the above
50. Developers first investigate, specify and implement an important core part of the system
with minimal functionality with which model?
d
b) waterfall model
e) all of the above
51. The following methodology provides a project team with structure to ensure that everyone
works toward the same project goals:
*a) development life cycle
b) waterfall model
e) all of the above
52. The first development model to gain wide acceptance among system developers was based
on the:
*b) waterfall model
e) all of the above
53. A _______ should begin as part of the feasibility study:

*a) stakeholder analysis
b) financial analysis
c) testing
d) prototyping
54. The original ad hoc methodology was called:

b) waterfall model
*c) build-and-fix model
e) all of the above
hz
55. The process of understanding the IS project and defining the requirements is known as:
*a) system development
b) project development
c) project management
d) system management
zle
56. System analysis and design projects contain all of the following essential ingredients:
a) finances, HR, IT, management
*b) people, methodology, management and tools
c) both of the above are correct
d) none of the above are correct
d
57. A ______________ study determines whether a project is technically and economically

viable.
a) technical
b) compatibility
*c) feasibility
d) conceptual
58. Tangible refers to:

a) a cost or benefit that is difficult to quantify
b) an orange-like fruit
*c) a cost or benefit that is easy to quantify
59. Intangible refers to:

*a) a cost or benefit that is difficult to quantify
b) an orange-like fruit
c) a cost or benefit that is easy to quantify
60. A(n) __________ combines software development tools into one package.
a) application software
*b) IDE
c) project management software
d) UML
61. When a company is selecting which project to go with, which of the following statements is
the most accurate?
a) a company will choose the one that is most financially beneficial, ignoring all other benefits
b) a company will choose the one that has the highest benefits all round
c) a company will choose to proceed with a project even if it is not prudent, but out of necessity
d) A and B
*e) B and C
hz
62. To determine economic feasibility, companies typically use all of the following EXCEPT:
*a) GIGO
b) IRR
c) ROI
d) NPV
zle
63. A(n) __________ chart is used to show the sequences of project activities and to identify
the critical path.
a) data flow
b) Gantt
*c) PERT
d
d) ERD
e) Pareto
64. Which is NOT a phase of an IS during its life cycle?

a) pre-inception
*b) collaboration
c) elaboration
d) construction
65. The deliverables of the transition stage include all of the following EXCEPT:
a) program code
b) test documents
c) user documentation
d) complete system
*e) cost-benefit analysis
66. A ________ is a detailed investigation and analysis of a proposed development project, to
determine whether it is technically and economically possible.
a) projection study
*b) feasibility study
c) investigation
d) proposal
67. At which development phase does an organization finalize an IS and put it in place?
a) construction
b) inception
c) production
*d) transition
68. Methods that can be used to provide a framework for an IS project include all of the
following EXCEPT:
a) waterfall model
b) evolutionary model
hz
*c) diagnostic model
d) prototyping
e) agile development
69. All of the following IS development tools are available to project teams EXCEPT:
a) models
zle
*b) IADD
c) integrated development environments
d) code generation
e) CASE tools
70. The first phase of a project is often known as:

a) commencement
d
b) injection
c) kickoff
*d) inception
71. Which one of the following IS project team skills represents a knowledge of techniques for
ensuring that a project is successfully completed on time?
a) architecture and design
b) client interface
c) programming
*d) project management
72. Which of the following is not an agile development method?

a) extreme programming (XP)
*b) diamond family
c) rational unified process (RUP)
d) scrum
73. At which phase does an organization finalize an IS and put it in place?

a) construction
b) inception
c) production
*d) transition
74. A word or words that describe retirement as part of the life cycle of an IS development
project is a(n):
a) idea
b) finalizes the requirements
c) finalizes and puts in place
d) monitors, maintains, evaluates
75. A word or words that describe transition as part of the life cycle of an IS development
project is a(n):
hz
a) idea
*c) finalizes and puts in place
76. A word or words that describe production as part of the life cycle of an IS development
zle
project is a(n):
a) idea
*d) monitors, maintains, evaluates
d
77. A word or words that describe elaboration as part of the life cycle of an IS development
project is a(n):
a) idea
*b) finalizes the requirements
78. A word or words that describe construction as part of the life cycle of an IS development
project is a(n):
a) idea
79. A word or words that describe inception as part of the life cycle of an IS development
project is a(n):
*a) idea
80. The analysis of the waterfall model includes all of the following phases EXCEPT:
a) project planning
*b) error detection
c) requirements definition
d) system modeling
e) design
81. Prototyping may be described as an:

a) IS methodology that continuously changes to meet new requirements
hz
*b) IS methodology that produces an example for customers
c) IS methodology that produces partial running systems
d) IS methodology that uses phases to create a system
e) IS methodology that uses parts of all methodologies to create a new system
82. Project management tasks include all of the following activities EXCEPT:
zle
a) project scope management
b) time management
c) cost management
d) quality management
*e) analysis and design
83. Options for obtaining an information system include all of the following EXCEPT:
d
a) acquire
b) build
*c) test
d) lease
84. All of the following are core functions that lead to specific project objectives EXCEPT:
*a) risk management
b) project scope management
c) time management
d) cost management
e) quality management
85. What is the response for assigning the risk to someone who is more able to deal with it?
*a) risk transfer
b) risk deferral
c) risk reduction
d) risk acceptance
86. What is action for knowing that risks will occur and ensuring that contingency plans are in
place?
a) risk reduction
*b) risk acceptance
c) risk avoidance
d) risk transfer
87. The scope and complexity of an IS development project is:

a) easy to manage
b) cannot be managed
*c) difficult to manage
d) a long-range goal
88. What helps the project manager to ensure that the project is meeting the schedule, budget,
and quality targets?
hz
*a) time tracking
b) task scheduling
c) collaboration
d) estimating
89. What PM software includes a shared database as well as email, chat, and virtual meeting
zle
capabilities?
a) time tracking
b) task scheduling
*c) collaboration
d) estimating
90. Integrated development environment includes all of the following EXCEPT:

d
a) text editor to write program code
b) file system to store programs
c) debugging tools to find and correct errors
*d) collaboration features to connect pieces of a project
91. Which is not a phase of an IS during its life cycle?

a) pre-inception
*b) collaboration
c) elaboration
d) construction
92. Project strategy is defined as:

*a) the ability to ensure that the project goals correspond to the organizations business
objectives
b) knowledge of methods and techniques to ensure delivery of the project on time and on
budget
c) responsibility for the sales and service of the project team
d) a process that continuously monitors and improves a process
93. The deliverables of the implementation stage include all of the following EXCEPT:
a) program code
b) test documents
c) user documentation
d) complete system
*e) detailed records of changes
94. All of the following methods are used by businesses to deal with risk EXCEPT:
a) risk avoidance
b) risk acceptance
*c) risk-safety matrix
d) risk transfer
e) risk deferral
hz
95. Postponing exposure to risk until resources are available to address risk defines:
*a) risk deferral
b) risk transfer
c) risk reduction
d) risk avoidance
zle
e) risk management
96. Risks are unavoidable; however, making sure that contingency plans are in place defines:
a) risk deferral
b) risk transfer
*c) risk acceptance
d) risk avoidance
d
e) risk management
97. Which one of the following is not an organizational response to risk?

a) risk acceptance
b) risk avoidance
*c) risk behaviour
d) risk reduction
98. Which of the following is true about performing a stakeholder analysis?

a) The group of stakeholders analyzed includes anyone who has a stake in the project and may
affect the outcome of the project.
b) An attempt is made to judge the attitude of a stakeholder toward the project.
c) In order to mitigate the risk associated with each stakeholder, a project team member is
assigned to implement stakeholder management strategies.
*d) All of the above
hz
zle
d
TEST BANK
Chapter 8
1. Moving from a passive site that basically displays information to a site that permits
interaction with visitors or users is commonly referred to as _____ web.
*a) interactive
b) dynamic
c) static
d) generated
e) automatic
2. Blogs and conversation threads are commonly referred to as:

*a) user-generated content (UGC)
hz
b) semantic web
c) social utility
d) invitational design
3. _____ is a next-generationbut not separateweb that makes information sharing and

exchange easier by focusing on content, searchability, and interpretability at a technical level.
zle
a) User-generated content (UGC)
*b) The semantic web
c) Social utility
d) Invitational design
4. Which term suggests that you only spend time on sites that are useful to you, and that the
time invested on the site somehow contributes to your happiness or social satisfaction, or
d
creates social opportunities for you?
a) user-generated content (UGC)
b) semantic web
*c) social utility
d) invitational design
5. Which of the following is NOT one of the Three Pillars of Sociability?

a) validate
*b) regulate
c) participate
d) affiliate
6. What is the name of the legal instrument that Canada uses to protect privacy?
a) Sarbanes-Oxley
b) FIPPA
*c) PIPEDA
7. _____ involves associating keywords with your content to make it searchable so that other
users can locate it and interact with it.
a) Relating
b) Imaging
*c) Tagging
d) Collecting
8. When content (such as a YouTube video) instantly spreads online from its origins to nearly
every corner of the world, it is considered to have:
a) gone mental
*b) gone viral
c) gone spiral
d) gone high
9. Going viral is in keeping with the psychological concept of:

hz
*a) Schadenfreude
b) Freudism
c) folksonomy
d) acceptance
10. A situation where a traditional brand faces an online storm that can quite literally damage
zle
the value of its brand overnight is known as:
a) mashup
*b) brandstorm
c) viral
11. When messages, offers, or promotions that come from the company to the consumer in
some form, this is an example of:
d
a) indirect
*b) direct
c) perfect
d) imperfect
12. What others were saying or doing with products became more important, and consumers
began to seek out _____ sources of information
*a) indirect
b) direct
c) perfect
d) imperfect
13. What are purpose-built sites (or forums or groups) designed to meet a specific need called?
a) platform plays
b) platform wars
*c) micromarkets
d) macromarkets
14. Making sure your brand and advertising messages are coherent and consistent is called:
a) direct marketing
b) indirect marketing
*c) media transparency
d) brandstorm
15. Which of the following is NOT a benefit of social computing in new ways?
a) conducting online focus groups for new product development
b) running viral campaigns to launch new products
c) holding virtual recruiting and job fairs in Second Life
*d) using social media tools to move from a podcast to broadcast model for training and
development and internal communication with employees
16. According to the text, what should have Ford North America done to improve their
customer feedback site in the early stages?
hz
a) delete any negative feedback
b) let their loyal customers come to their rescue
*c) done nothing
d) delete the site entirely
17. The increase in video content on the internet has allowed marketing to _____ the use of
zle
traditional television stations.
*a) become more targeted than
b) become less targeted than
c) be about the same as
18. CPC stands for:

d
*a) cost per click
b) conservative persons coalition
c) Canadian privacy co-operative
TEST BANK
Chapter 9
1. _____ are fundamental beliefs that you hold as true about the way the world works and your
role in it.
a) Ethics
*b) Personal values
c) Moral codes
d) Legal codes
2. A suggestion that you need to maintain your personal integrity and act consistently by
applying a personal code of conduct about what is right and wrong describes:
*a) ethics
hz
b) personal values
c) moral codes
d) legal codes
3. Those who are not following the rules or who are at risk of being criminal are called:
a) offenders
zle
*b) outliers
c) outlaws
4. Which school of thought promotes making social agendas and social responsibilities equal to
the profit imperative, and balancing economic and social factors in all business decisions?
a) moral codes
d
b) ethical dilemmas
*c) corporate social responsibility
d) personal values
5. Much of the recent discussions about the collateral costs of doing business on things like the
environment are called:
a) internalities
*b) externalities
c) outliers
d) ethics
6. _____ can be simply defined as the highest level of decision making, involving basic
questions of status, strategy, and compliance within an organization.
a) IT governance
b) Board governance
c) Organizational governance
*d) Corporate governance
7. The distribution of IT decision-making rights and responsibilities among enterprise

stakeholders, and the procedures and mechanisms for making and monitoring strategic
decisions regarding IT defines:
a) corporate governance
b) corporate policy
*c) IT governance
d) IT policy
8. Which legal instrument sets out the ground rules that protects Canadians privacy at a federal
level?
a) Sarbanes-Oxley
b) Bill 198
c) Multilateral Instrument 52-109
*d) PIPEDA
hz
9. _____ help guide the professionals within the field in terms of what is and is not acceptable
and ethical behaviour.
a) Codes of behaviour
*b) Codes of conduct
c) Codes of ethics
d) Codes of law
zle
10. Copying any protected software which the license clearly does not permit, is an unethical
practice. This describes:
*a) piracy
b) infection by virus
11. Which of the following statements best describes business ethics?

d
a) getting the work done quickly
b) getting the work done right regardless of the method
c) getting the work as cheaply as possible
*d) getting the work done following the rules
e) getting the work done effectively
12. Which of the following statements best explains why software piracy is both illegal and
unethical?
*a) Software piracy is considered wrong because of the act of stealing and unethical because it
violates the do no harm principle.
b) Software piracy violates federal law.
c) Software piracy means a loss of income to software companies, thus making the software
more expensive for the consumer.
d) Software piracy may make it more difficult for an information worker to get his or her work
done.
13. The ____________________ concept allows the use of copyrighted materials for limited
and transformative purpose.
a) DRM
b) IADD
c) intellectual property
*d) fair dealing
14. When downloading materials found on the Internet to use in a company report, which of the
following parts/ideas of federal laws must be taken into consideration?
a) DRM
b) intellectual property
c) fair dealing
d) A and B
*e) A and C
15. __________ is any creation of the mind, including inventions, literary, and artistic works.
*a) Intellectual property
hz
b) Digital rights media
c) Digital rights management
d) Fair dealing
16. The technological means of copyright enforcement is called:

zle
a) intellectual property
b) digital rights media
*c) digital rights management
d) fair dealing
17. The concept of Canadian copyright law allows the use of copyrighted material for purposes
d
of private study or research, criticism, review or news reporting. What is this known as?
a) intellectual property
b) digital rights media
c) digital rights management
*d) fair dealing
18. A _____ is a set of procedures and philosophies that a company adopts to handle
individually identifiable private information.
a) procedure manual
*b) privacy policy
c) authentication policies
d) project charter
19. Any organization, especially one engaged in e-commerce, has a responsibility for adopting
policies for dealing with private information and making these policies public. This defines:
*a) adoption and implementation of a privacy policy
b) notice and disclosure
c) choice and consent
d) data security
20. The policy should be easy to obtain and understand and be available before private data are
collected. It should clearly explain what data will be collected and how they will be used. This
defines:
a) adoption and implementation of a privacy policy
*b) notice and disclosure
d) data security
21. Individuals should be given the right to choose how their identifiable information may be
hz
used when the use is unrelated to the purpose for which the data are being collected. This
defines:
*c) choice and consent
d) data security
zle
22. Businesses that collect private information should take reasonable steps to make sure the
data are reliable and protected from misuse. This defines:
d
*d) data security
23. Businesses collecting private information should take reasonable steps to make sure that
data are accurate, complete, and timely. They should also provide individuals access to their
private data and the opportunity to correct inaccuracies if they are found. This defines:
d) data security
24. A set of procedures and philosophies that a company adopts to handle individually
identifiable private information is known as a(n):
a) spot buying
b) m-commerce
c) CRM
*d) privacy policy
25. In Canada, which act ensures that companies are responsible for the data they collect?
a) Sarbanes-Oxley (SOX)
*b) PIPEDA
c) Charter of Rights and Freedoms
d) Freedom of Information Act
26. Personal Information Protection and Electronic Documents Act (PIPEDA):

*a) sets ground rules for how private sector organizations may collect, use, or disclose personal
information
b) holds companys officers personally responsible for providing accurate public financial
information to investors
c) focuses on personal health information
d) foundations of enterprise information security
hz
27. ____ is the learned behaviour of people which includes their belief systems and languages,
and their material goods.
a) Psychology
b) Philanthropy
*c) Culture
zle
d) Philosophy
28. What law instrument is used in Canada to protect peoples privacy?

a) Sarbanes-Oxley Act
b) Multilateral Instrument 52-109
c) EU Data Protection Directive
*d) PIPEDA
d
29. CIO stands for:

*a) chief information officer
b) chief infrastructure officer
c) commanding information officer
d) commanding internet official
30. The leadership and management of a business are directly accountable to its owners defines:
a) effective governance
b) IT Governance
*c) corporate governance
d) less-robust governance
31. The distribution of IT decision-making rights and responsibilities among enterprise
stakeholder describes:
a) effective governance
*b) IT Governance
c) corporate governance
d) less-robust governance
32. IT governance is:

a) how the organization will set goals, objectives, priorities, and policies for IT
b) how it will integrate IT with business strategies and goals
c) which organizational members will make decisions regarding the successful completion of
these task
33. Enterprise information security rests on the foundation of:

*a) business and IT governance
b) enterprise risk
hz
c) security standards
d) business values
34. The primary focus of IT governance is on:

*a) decision rights associated with IT
b) information processing
zle
c) network vulnerabilities
d) technology acquisition and modernization
d

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Norrie, Huber, Piercy, McKeown

Introduction to Business Information Systems

2. Moores Law states that computing power roughly doubles every:

3. When considering explicit knowledge and tacit knowledge:

4. Which of the following are types of information systems?

5. Business value is:

6. When considering data and information:

7. The Internet is:

8. The Internet generates business value by:

38. Which of the following sequences is correct?

44. Chose the statement that is the most accurate.

48. Knowledge work:

50. IS security is also known as:

51. An example of phishing is:

54. VLSI stands for:

55. MIS stands for:

58. An information system (IS) is an organized collection of:

59. An information system (IS) is designed to:

60. Information systems enhance:

61. IPO model stands for:

63. Input items entered into a system are transformed into:

73. CRM stands for:

74. ERP stands for:

75. DSS stands for:

76. TPS stands for:

78. The concept of Moores Law is:

1. Clock speed on a computer is measured most recently in:

2. Higher clock speeds usually mean ____ performance.

3. _____ temporarily locates data and instructions before processing.

4. Computers have long-term memory called:

5. ROM stands for:

8. RAM stands for:

9. PDA stands for:

16. BPS stands for:

22. Microsoft Word is an example of:

25. Microsoft Access is an example of:

26. Microsoft Outlook is an example of:

27. An example of a personal information management system is:

33. A ____ area network is within the immediate location or building.

34. POTS stands for:

37. A ____ is also known as a concentrator.

39. The Internet is sometimes known as a ____area network.

44. Who owns the Internet?

45. ISP stands for:

48. ____ computing simply means computing over the Internet.

54. Who is known as the inventor of the World Wide Web?

55. HTTP lives at the ____ layer of networks.

56. _____ is the primary language for creating web pages.

61. Which technology is indicative of first-generation e-commerce?

65. The most common client-side scripting language is:

69. A ____ links an e-commerce site with the banking network.

71. SSL is currently being replaced by a newer protocol called the:

72. We are currently in the _____ generation of e-commerce.

89. A ____ is a group of people who work across geographic distance.

90. Which of the following is NOT a benefit of using a GDT?

91. Which of the following statements about the Internet is true?

93. Network traffic hardware includes all of the following EXCEPT:

94. The components of IT perform all of the following functions EXCEPT:

96. __________ temporarily locates data and instructions before processing.

6. A stakeholder may be or relative to the system.

7. Influence may be or _.