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Process Performance Measures

This document outlines 12 key processes and their associated performance parameters to monitor the maturity level of COMPANY. Process owners are required to provide performance data for management reviews to enable course corrections. Key processes include marketing & sales, design, purchasing, quality, assembly, maintenance, and more. Process performance is monitored through metrics like order hit rate, inventory levels, training completion rates, and budget vs actual. The processes and metrics are to be reviewed at least yearly to set new or improved measurements.

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Karthi Thiyagarajan
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146 views2 pages

Process Performance Measures

This document outlines 12 key processes and their associated performance parameters to monitor the maturity level of COMPANY. Process owners are required to provide performance data for management reviews to enable course corrections. Key processes include marketing & sales, design, purchasing, quality, assembly, maintenance, and more. Process performance is monitored through metrics like order hit rate, inventory levels, training completion rates, and budget vs actual. The processes and metrics are to be reviewed at least yearly to set new or improved measurements.

Uploaded by

Karthi Thiyagarajan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Ref. No.

:
PROCESS MEASURES Revision: 00
Rev. Date:

Note: The processes identified and the parameters monitored above are for the present maturity
level. This should be reviewed and new or improved measurement should be set at least once a
year. Process owners are required to provide performance data for every management review to
enable the management of COMPANY to initiate course corrective actions.

Sl. Process Process performance Parameter Target Frequency at the


Responsibility
No. Description to be monitored Value minimum

1. Order Hit Rate %


Marketing &
1 2. Increase in Sales %
Sales
3.Customer Satisfaction Index %

Design 1. Design Plan Vs Actual %


2.
Electrical 2. First Time Through -

Design 1. Design Plan Vs Actual %


3.
Mechanical 2. First Time Through -

1. Purchase Indent Vs Actual %


4. Purchase
2. Supplier Rating %

5. Stores 1.Inverntory Stock Vs Actual %

1. No of Quality Complaints Nos


6. Quality
2. Calibration Plan Vs Actual %

1. % of Rework
7 Assembly %
2. Plan Vs Actual

Hrs /
8 Support Turn Around Time
Days

% of Facilities Uptime or
9 Maintenance %
Down time

1. Training Plan Vs Actual


%
10 HR 2. No of Training Hours /
Hrs
Employee

Prepared and Approved by:


Ref. No.:
PROCESS MEASURES Revision: 00
Rev. Date:

1.AS 9100 Rev D Certification Month


11 MR 2.Internal Audit Plan Vs Actual %
3.MRM Plan Vs Actual %

12 FINANCE Budget Vs Actual %

Prepared and Approved by:

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