Kepuasan Pasien

Cumulative
Frequency Percent Valid Percent Percent
Valid Puas 17 47,2 47,2 47,2
Kurang Puas 19 52,8 52,8 100,0
Total 36 100,0 100,0

Ketanggapan

Cumulative
Frequency Percent Valid Percent Percent
Valid Cukup 21 58,3 58,3 58,3
Kurang 15 41,7 41,7 100,0
Total 36 100,0 100,0

Bukti Fisik

Cumulative
Frequency Percent Valid Percent Percent
Valid Cukup 15 41,7 41,7 41,7
Kurang 21 58,3 58,3 100,0
Total 36 100,0 100,0

Emphaty

Cumulative
Frequency Percent Valid Percent Percent
Valid Cukup 18 50,0 50,0 50,0
Kurang 18 50,0 50,0 100,0
Total 36 100,0 100,0

Kehandalan

Cumulative
Frequency Percent Valid Percent Percent
Valid Cukup 19 52,8 52,8 52,8
Kurang 17 47,2 47,2 100,0
Total 36 100,0 100,0

Jaminan

Cumulative
Frequency Percent Valid Percent Percent
Valid Cukup 19 52,8 52,8 52,8
Kurang 17 47,2 47,2 100,0
Total 36 100,0 100,0
Ketanggapan * Kepuasan Pasien
Crosstab

Kepuasan Pasien Total

Puas Kurang Puas Cukup
Ketanggapan Cukup Count 15 6 21
% within Ketanggapan 71,4% 28,6% 100,0%
% within Kepuasan
Pasien 88,2% 31,6% 58,3%
% of Total 41,7% 16,7% 58,3%
Kurang Count 2 13 15
% within Ketanggapan 13,3% 86,7% 100,0%
% within Kepuasan
Pasien 11,8% 68,4% 41,7%
% of Total 5,6% 36,1% 41,7%
Total Count 17 19 36
% within Ketanggapan 47,2% 52,8% 100,0%
% within Kepuasan
Pasien 100,0% 100,0% 100,0%
% of Total 47,2% 52,8% 100,0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 11,849(b) 1 ,001
Continuity
9,633 1 ,002
Correction(a)
Likelihood Ratio 12,888 1 ,000
Fisher's Exact Test ,001 ,001
Linear-by-Linear
Association 11,520 1 ,001
N of Valid Cases 36
a Computed only for a 2x2 table
b 0 cells (,0%) have expected count less than 5. The minimum expected count is 7,08.

Symmetric Measures

Value Approx. Sig.

Nominal by Phi ,574 ,001
Nominal Cramer's V ,574 ,001
N of Valid Cases 36
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.
Bukti Fisik * Kepuasan Pasien
Crosstab

Kepuasan Pasien Total

Puas Kurang Puas Cukup
Bukti Cukup Count 13 2 15
Fisik % within Bukti Fisik 86,7% 13,3% 100,0%
% within Kepuasan
Pasien 76,5% 10,5% 41,7%
% of Total 36,1% 5,6% 41,7%
Kurang Count 4 17 21
% within Bukti Fisik 19,0% 81,0% 100,0%
% within Kepuasan
Pasien 23,5% 89,5% 58,3%
% of Total 11,1% 47,2% 58,3%
Total Count 17 19 36
% within Bukti Fisik 47,2% 52,8% 100,0%
% within Kepuasan
Pasien 100,0% 100,0% 100,0%
% of Total 47,2% 52,8% 100,0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 16,053(b) 1 ,000
Continuity
13,454 1 ,000
Correction(a)
Likelihood Ratio 17,565 1 ,000
Fisher's Exact Test ,000 ,000
Linear-by-Linear
Association 15,607 1 ,000
N of Valid Cases 36
a Computed only for a 2x2 table
b 0 cells (,0%) have expected count less than 5. The minimum expected count is 7,08.

Symmetric Measures

Value Approx. Sig.

Nominal by Phi ,668 ,000
Nominal Cramer's V ,668 ,000
N of Valid Cases 36
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.
Emphaty * Kepuasan Pasien
Crosstab

Kepuasan Pasien Total

Puas Kurang Puas Cukup
Emphaty Cukup Count 12 6 18
% within Emphaty 66,7% 33,3% 100,0%
% within Kepuasan
Pasien 70,6% 31,6% 50,0%
% of Total 33,3% 16,7% 50,0%
Kurang Count 5 13 18
% within Emphaty 27,8% 72,2% 100,0%
% within Kepuasan
Pasien 29,4% 68,4% 50,0%
% of Total 13,9% 36,1% 50,0%
Total Count 17 19 36
% within Emphaty 47,2% 52,8% 100,0%
% within Kepuasan
Pasien 100,0% 100,0% 100,0%
% of Total 47,2% 52,8% 100,0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 5,461(b) 1 ,019
Continuity
4,012 1 ,045
Correction(a)
Likelihood Ratio 5,611 1 ,018
Fisher's Exact Test ,044 ,022
Linear-by-Linear
Association 5,310 1 ,021
N of Valid Cases 36
a Computed only for a 2x2 table
b 0 cells (,0%) have expected count less than 5. The minimum expected count is 8,50.

Symmetric Measures

Value Approx. Sig.

Nominal by Phi ,389 ,019
Nominal Cramer's V ,389 ,019
N of Valid Cases 36
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.
Kehandalan * Kepuasan Pasien

Crosstab

Kepuasan Pasien Total

Puas Kurang Puas Cukup
Kehandalan Cukup Count 14 5 19
% within Kehandalan 73,7% 26,3% 100,0%
% within Kepuasan
Pasien 82,4% 26,3% 52,8%
% of Total 38,9% 13,9% 52,8%
Kurang Count 3 14 17
% within Kehandalan 17,6% 82,4% 100,0%
% within Kepuasan
Pasien 17,6% 73,7% 47,2%
% of Total 8,3% 38,9% 47,2%
Total Count 17 19 36
% within Kehandalan 47,2% 52,8% 100,0%
% within Kepuasan
Pasien 100,0% 100,0% 100,0%
% of Total 47,2% 52,8% 100,0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 11,305(b) 1 ,001
Continuity
9,168 1 ,002
Correction(a)
Likelihood Ratio 12,051 1 ,001
Fisher's Exact Test ,001 ,001
Linear-by-Linear
Association 10,991 1 ,001
N of Valid Cases 36
a Computed only for a 2x2 table
b 0 cells (,0%) have expected count less than 5. The minimum expected count is 8,03.

Symmetric Measures

Value Approx. Sig.

Nominal by Phi ,560 ,001
Nominal Cramer's V ,560 ,001
N of Valid Cases 36
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.
Jaminan * Kepuasan Pasien

Crosstab

Kepuasan Pasien Total

Puas Kurang Puas Cukup
Jaminan Cukup Count 15 4 19
% within Jaminan 78,9% 21,1% 100,0%
% within Kepuasan
Pasien 88,2% 21,1% 52,8%
% of Total 41,7% 11,1% 52,8%
Kurang Count 2 15 17
% within Jaminan 11,8% 88,2% 100,0%
% within Kepuasan
Pasien 11,8% 78,9% 47,2%
% of Total 5,6% 41,7% 47,2%
Total Count 17 19 36
% within Jaminan 47,2% 52,8% 100,0%
% within Kepuasan
Pasien 100,0% 100,0% 100,0%
% of Total 47,2% 52,8% 100,0%

Chi-Square Tests

Asymp. Sig. Exact Sig. Exact Sig.

Value df (2-sided) (2-sided) (1-sided)
Pearson Chi-Square 16,249(b) 1 ,000
Continuity
13,665 1 ,000
Correction(a)
Likelihood Ratio 17,923 1 ,000
Fisher's Exact Test ,000 ,000
Linear-by-Linear
Association 15,797 1 ,000
N of Valid Cases 36
a Computed only for a 2x2 table
b 0 cells (,0%) have expected count less than 5. The minimum expected count is 8,03.

Symmetric Measures

Value Approx. Sig.

Nominal by Phi ,672 ,000
Nominal Cramer's V ,672 ,000
N of Valid Cases 36
a Not assuming the null hypothesis.
b Using the asymptotic standard error assuming the null hypothesis.