Fiery QX100 80C-KM Color Server

Fiery QX100 60-70C-KM Color Server

Installation and Service Guide

A guide for service technicians

Replacement parts and specifications are

subject to change. For the most current parts list,
contact your authorized service/support center.

EFI Part Number: 45100307

15 June 2011
 2011 Electronics For Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in
any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc. (EFI),
except as expressly permitted herein. Information in this documentation is subject to change without notice and does not
represent a commitment on the part of EFI. The documentation is further covered by Legal Notices distributed with this
product. The documentation may be provided in conjunction with EFI Software (Software) and any other EFI product
described in the documentation. The Software is furnished under license and may only be used or copied in accordance with
the terms of the Software License Agreement, which can be found in the Legal Notices distributed with this product.
 CONTENTS 3

CONTENTS
PREFACE 11

Fiery QX100 media pack 11

About the documentation 12

Service documentation 12
Customer documentation 12

About this guide 13

About the illustrations in this guide 14
Terminology and conventions 14

Precautions 17

Tools you will need 22

INTRODUCTION 23

Features 23

How the Fiery QX100 operates 24

Print options 26

INSTALLATION 27

Installation sequence 27

Checking the customer site 29

Setting customer expectations 31

Unpacking the Fiery QX100 32

Connecting the Fiery QX100 35

Connecting power and the dongle 36
Connecting to the printer 36
Connecting to the network 37
 CONTENTS 4

Starting the Fiery QX100 for the first time 38

Completing the installation 40

USING THE FIERY QX100 41

Using the Fiery QX100 Control Panel 41

Activity light 42
Buttons 42
Commands 42

Using the printer touch panel 43

Printing Fiery QX100 pages 44

Network status LEDs 45

Starting, shutting down, restarting, and rebooting 46

SERVICE PROCEDURES 49

Overview 49
Fiery QX 100
overview diagrams 50

Accessing internal components 55

Shutting down the system 55
Opening the Fiery QX 100
56

Removing and replacing boards 62

Printer interface board 63
Graphics board 65
User interface board 67

Motherboard 71
Motherboard jumpers 73
Removing the motherboard 74
Replacing the motherboard 79

Replacing parts on the motherboard 92

Motherboard battery 92
Clearing the CMOS 94
DIMMs 95
Motherboard CPUs 98
CONTENTS 5

Fans 103
Front fan 104
Back fan 107

Power supply 109

Hard disk drives 114

Servicing HDDs inside the Fiery QX100 115
Servicing HDDs inside the security Enclosure 119

Switch bank assembly 120

DVD drive 124

Restoring and verifying functionality after service 126

SYSTEM SOFTWARE 128

Overview 128

Installing system software 129

System updates 133

Fiery Clone Tool 133

TROUBLESHOOTING 134

Troubleshooting process 134

Preliminary on-site checkout 135

Checking interface cables 136
Checking internal components 137
Inspecting the system 138

Normal startup sequence 143

Error messages and conditions 144

Clearing the CMOS 169

 CONTENTS 6

SPECIFICATIONS 170

Hardware features 170

Physical specifications 170

Networking and connectivity 170

User software 171

Safety and emissions compliance 171

SERVICING THE SYSTEM WITH FURNITURE 172

Procedures 172

INDEX 183
 LIST OF FIGURES 7

LIST OF FIGURES
F IGURE 1: Printing system 23

F IGURE 2: Fiery QX100 functional diagram 25

F IGURE 3: Summary of installation steps and references 28

F IGURE 4: Space requirements 29

F IGURE 5: Contents of Fiery QX100 shipping box 34

F IGURE 6: Fiery QX100 connections 35

F IGURE 7: Straight-through and crossover Ethernet cables 37

F IGURE 8: Fiery QX100 power switch 38

F IGURE 9: Fiery QX100 power button 39

F IGURE 10: The Fiery QX100 Control Panel 41

F IGURE 11: Printer touch panel (new version) 43

F IGURE 12: Legacy LCD interface 43

F IGURE 13: Front and back panels 50

F IGURE 14: Fiery QX100 back and side views 51

F IGURE 15: Exploded view of Fiery QX100 components 52

F IGURE 16: Data cable connections in the Fiery QX100 53

F IGURE 17: Power cable connections in the Fiery QX100 54

F IGURE 18: Removing/replacing the left or right panel 58

F IGURE 19: Removing the upper faceplate 59

F IGURE 20: Removing/replacing the front panel 60

F IGURE 21: Removing/replacing the top panel 61

F IGURE 22: Diagram of printer interface board (component side) 63

F IGURE 23: Diagram of the user interface board (front and back) 67

F IGURE 24: Removing/replacing the user interface board 68

LIST OF FIGURES 8

F IGURE 25: Removing/replacing the UIB buttons 69

F IGURE 26: Diagram of the Fiery QX100 motherboard 72

F IGURE 27: Removing the motherboard tray 76

F IGURE 28: Removing the motherboard from the tray 77

F IGURE 29: Installing the motherboard tray 81

F IGURE 30: Connecting the single-use dongle 84

F IGURE 31: Motherboard battery 93

F IGURE 32: Motherboard DIMM sockets 95

F IGURE 33: Releasing a DIMM 97

F IGURE 34: CPU, socket, and cooling assembly 98

F IGURE 35: Removing/replacing the CPU cooling assembly 100

F IGURE 36: Replacing a CPU 101

F IGURE 37: Removing/replacing the front fan assembly 104

F IGURE 38: Removing/replacing the front fan from the bracket 105

F IGURE 39: Removing/replacing the back fan 107

F IGURE 40: Installing the fan grille 108

F IGURE 41: Removing/replacing the power supply 112

F IGURE 42: Fiery QX100 hard disk drives (HDDs) 115

F IGURE 43: Removing/replacing the HDD 116

F IGURE 44: Removing/replacing the HDD bracket 117

F IGURE 45: Removing/replacing the component sled 121

F IGURE 46: Removing/replacing the switch bank assembly 122

F IGURE 47: Removing/replacing the DVD drive 124

F IGURE 48: Fiery QX100 verification steps 127

F IGURE 49: Troubleshooting the system 134

F IGURE 50: Back panel of Fiery QX100 136

F IGURE 51: Normal startup sequence 143

F IGURE 52: Fiery QX100 installed on the furniture 172

LIST OF FIGURES 9

F IGURE 53: Removing the cable cover and monitor cables 173

F IGURE 54: Loosening the stability bracket 174

F IGURE 55: Removing the left panel 175

F IGURE 56: Loosening the monitor pole 176

F IGURE 57: Removing the monitor pole assembly 177

F IGURE 58: Routing the cables through the access cutout 178

F IGURE 59: Tightening the monitor pole assembly 179

F IGURE 60: Installing the left panel 180

F IGURE 61: Locking the stability bracket 181

F IGURE 62: Installing the cable cover 182

 PREFACE 11

PREFACE
The Installation and Service Guide is intended for authorized Fiery QX100 service technicians
installing or servicing the Fiery QX100. If you are not an authorized service technician, do not
attempt to install or service the Fiery QX100. Electronics For Imaging, Inc. does not warrant
the performance if installed or serviced by non-authorized personnel.

N OTE : The term Fiery QX100 is used throughout this guide to refer to both the
Fiery QX100 80C-KM and Fiery QX100 60-70C-KM Color Servers. The term printer is used
to refer to both the 80C-KM Printer (C8000) and the 60/70C-KM Printer (C6000/7000).

Fiery QX100 media pack

The Fiery QX100 customer media pack contains the following:
System Software media (includes the Microsoft Windows XP Pro for Embedded Systems
operating system software and Fiery Server Software; for service use only)
User Software media
Fiery Options Utility DVD (for service use only)
User Documentation CD
Printed Welcome
Printed Secure Erase Administration Guide
Printed Release Notes
Multi-language Installation Manual
Other documentation
 PREFACE 12

About the documentation

The documentation for the Fiery QX100 is described in the following sections.

Service documentation
The scope of the Installation and Service Guide is limited to describing how to install
Fiery QX100 hardware and system software and how to service the Fiery QX100. The
Troubleshooting chapter focuses on individual hardware components of the Fiery QX100
hardware, as well as the Fiery QX100 connection to the network and printer.

Details about the printer, network, remote computers, software applications, and Microsoft
Windows XP Professional for Embedded Systems (FES) are beyond the scope of this guide.

For details on the content, terminology, and conventions of this guide, see the sections
beginning on page 13.

Customer documentation
Customer documentation (also known as user documentation) is designed primarily for
users and administrators. It also has information that may be useful to service technicians;
therefore, cross-references to the customer documentation are included in the Installation and
Service Guide.

User documentation can be accessed in the following ways:

Service technicians can access the documentation from the User Documentation CD.
Client users can access documentation from the User Documentation CD. If the user
documentation has been installed on the Fiery QX100 hard disk drives and shared, client
users can also access documentation via a shared network folder.

The documents are provided as Adobe Acrobat PDF (Portable Document Format) files,
which are indexed and cross-referenced. In addition, some Fiery QX100 utilities (such as
Command WorkStation) offer built-in Help.

For a complete description of the Fiery QX100 user documentation, see Welcome.
 PREFACE 13

About this guide

The Installation and Service Guide is divided into the following chapters:
Preface
Gives general information about this guide and general information that you should know
before you attempt to install or service the Fiery QX100.
Introduction
Provides general information about the Fiery QX100.
Installation
Provides detailed instructions for checking the customer site and unpacking, installing,
and connecting the Fiery QX100.
Using the Fiery QX100
Provides an overview of the Fiery QX100 functions.
Service Procedures
Describes removal and replacement procedures for Fiery QX100 components.
System Software
Provides detailed instructions for installing system software on the Fiery QX100.
Troubleshooting
Identifies the source of common problems and suggests ways of correcting them.
Specifications
Summarizes the hardware and networking features of the Fiery QX100 controller.
Servicing the System with Furniture
Provides assembly and disassembly instructions for systems mounted on the optional
furniture with the optional monitor attached.

N OTE : The Fiery QX100 Installation and Service Guide is not intended for customer use. Do not
leave the Installation and Service Guide at the customer site after servicing the Fiery QX100.
 PREFACE 14

About the illustrations in this guide

Illustrations reflect the current shipping version of the Fiery QX100 at the time of publication.
Components shown in these illustrations are subject to change. To obtain information about
any Fiery QX100 components that do not match the illustrations in this guide, contact your
authorized service/support center.

Terminology and conventions

The following sections explain the terminology and conventions used throughout this guide.

Service technician
In this guide, responsibilities attributed to the service technician include the following:
Unpacking, installing, and connecting the Fiery QX100
Servicing the Fiery QX100 components

Network administrator
Based on pre-sale arrangements and the evaluation of the authorized analyst, the service
technician may be required to configure some TCP/IP settings for Ethernet and the
connection to the Command WorkStation application installed on the Fiery QX100. The term
network administrator, as used in this guide, refers to a specific person at the customer site,
the service technician, or the authorized analyst.

In this guide, responsibilities attributed to the network administrator include the following:
Verifying the customer site is network-ready
Configuring Fiery QX100 Network Setup options
Configuring the connection between the Fiery QX100 and the Command WorkStation
application installed on the Fiery QX100
Installing the user software shipped with the Fiery QX100 onto the networked Windows
and Apple Mac OS computers that will print to it
Configuring the connection between each remote computer and the Fiery QX100
 PREFACE 15

Fiery QX100 components

N OTE : Replacement parts and specifications are subject to change. When ordering
replacement parts, refer to the current parts list maintained by your authorized service/
support center. Install the correct parts as directed by your service/support center.

The following terms are used throughout this guide when discussing Fiery QX100 components:
The terms replace and replacing are typically used to mean reinstallation of existing
components. Install new components only when necessary.
The term Control Panel refers to the area at the top of the Fiery QX100, including the
green/red/amber activity lights, the display window (LCDliquid crystal display), and
the buttons to the left and right of the display window.
The term LCD refers to the display window of the Fiery QX100 Control Panel.
The term DVD drive refers to the Fiery QX100 DVD-RW drive.
The term system software refers to the following software installed on the Fiery QX100
hard disk drives (HDDs):
Windows XP Professional (For Embedded Systems) operating system and Fiery QX100
Server Software (System Software DVD1)
User Software (System Software DVD2)
The term Windows XP Professional (FES) is used throughout this guide to refer to
Windows XP Professional (For Embedded Systems).

For other terms used to identify components of the Fiery QX100, see the reference key in
Figure 15 on page 52.
 PREFACE 16

Connectors and components labeled not used

Connectors and components labeled not used are disabled or are not used in the standard
Fiery QX100 configuration.

Manual conventions
References to Fiery QX100 user documentation, such as Configuration and Setup, are displayed
in italics. The user documentation files are located on the User Documentation CD.

N OTE : The note indicator highlights important messages and additional information.

The WARNING format indicates a warning concerning operations which, if not performed
correctly, may lead to death or injury. To use the Fiery QX100 safely, always pay attention to
these WARNINGs.

The CAUTION format indicates a caution concerning operations which, if not performed
correctly, may lead to injury. To use the Fiery QX100 safely, always pay attention to these
CAUTIONs.

The IMPORTANT format indicates operational requirements and restrictions. To operate

the Fiery QX100 correctly and avoid damage to the Fiery QX100 or other property, be sure to
read the IMPORTANT items carefully.

Fiery QX100 Control Panel screen messages and commands referenced in the text of this
manual appear in the Officina Sans typeface.
 PREFACE 17

Precautions
Always observe the following general precautions when installing and servicing the
Fiery QX100:
1. Avoid pressing the surface of the LCD.

Applying pressure to the LCD window will cause it to change color.

2. Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the Fiery QX100
display window.

Other solvents, such as water, may damage the polarizer on the display window.
3. Handle the Fiery QX100 LCD window with care.

If the Fiery QX100 LCD window breaks and the liquid crystal inside leaks out, avoid contact
with it. If you do come in contact with the liquid crystal, wash it off your skin with soap and
water immediately.
4. WARNING: Never lift the print server by grasping the top panel. The top panel does not
support the weight of the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie suprieure : celle-ci ne peut pas supporter le
poids du systme.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non pu sostenere il peso dell'intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehuseabdeckung an. Die obere Gehuseabdeckung ist
nicht dafr ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresin agarrndolo por el panel superior. El panel superior no
soporta el peso del sistema.

AVISO: Nunca erga o servidor de impresso pelo painel superior. O painel superior no suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.
 PREFACE 18

5. Always disconnect power before removing or opening the Fiery QX100.

6. When connecting or disconnecting the power cable:

Only use the power cable that shipped with the Fiery QX100 or an appropriate replacement
power cable available from an authorized provider.
Always disconnect the power cable from the Fiery QX100 before opening the system and
servicing internal components.
Do not pull on the power cable when unplugging the Fiery QX100. Pull the plug instead.
Do not place objects on the power cable. Place the power cable away from foot traffic.
Do not tamper with or disable the power cable grounding plug.
Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
Do not use an extension cord.
Do not plug the Fiery QX100 into a circuit with heating or refrigeration equipment
(including water dispensers).
Do not plug the Fiery QX100 into a switchable power outlet. This can result in the
Fiery QX100 being turned off accidentally.
 PREFACE 19

7. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the Fiery QX100.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area
around the printer and the Fiery QX100 is static-free. Carpeting, leather-soled shoes, synthetic
clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding

strap, grounded at the same place as the antistatic mat. If that is not possible, do the
following:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
When you unpack the Fiery QX100 from the carton for the first time, touch a metal area of
the printer to discharge the static on your body.
Before you remove any of the Fiery QX100 panels and handle internal components, touch a
metal part of the Fiery QX100.
Leave new electronic components inside the antistatic bags until you are ready to install
them. When you remove components from an antistatic bag, place them on a grounded
antistatic surface, component-side up.
When you remove an electronic component, place it into an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.
8. Use care when handling parts of the Fiery QX100, as some edges on the unit may be sharp. For
example, be careful when:

Accessing the hard disk drives, DVD drive, power and reset buttons, and front USB ports
Plugging in cables at the back of the unit
9. Handle printed circuit boards by their opposing edges only and avoid touching the contacts
on the edge of the board.

10. Never set a cup of coffeeor any liquidon or near the Fiery QX100 or printer.

11. Avoid installing third-party applications onto the Fiery QX100. Third-party applications are not
supported and can cause system problems. Although virus-protection software is permitted
on the Fiery QX100, you should run virus scans only when the Fiery QX100 is in Idle mode (not
spooling, processing, or printing any jobs).

12. Do not change the Windows XP Professional (FES) preference settings.

Depending on the changes made, the Fiery QX100 may become unstable or even unusable. If
this occurs, we recommend that you reinstall the Fiery QX100 system software, which reliably
restores the Windows XP Professional (FES) system to its factory defaults.
 PREFACE 20

13. Never alter an existing network without permission.

The Fiery QX100 will probably be connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customers computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a
network connection, altering termination, installing or removing networking hardware or
software, or shutting down networked devices without the knowledge and explicit permission
of the system or network administrator or the shop supervisor.
14. Unless you are the network administrator, never assign an IP address in Fiery QX100 Network
Setup.

In a DHCP environment, the system assigns the IP address automatically. In a non-DHCP

environment, you should enter only the IP address that has been assigned by the network
administrator. Only the network administrator should assign an IP address to a network
device. Assigning the Fiery QX100 an incorrect IP address may cause unpredictable errors on
any or all devices connected to the network.

Power Supply Cord Notice

The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is
located/installed near the equipment and is easily accessible.
ATTENTION: Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de courant doit
tre situe ou installe proximit du matriel et tre facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa
di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nhe des Gertes befindet und leicht zugnglich ist.

CUIDADO: El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese de que el enchufe-
toma est situado/instalado cerca del equipo y que sea fcilmente accesible.

CUIDADO: O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de energia
esteja localizada/instalada prxima ao equipamento e facilmente acessvel.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.
 PREFACE 21

Lithium Battery Notice

A danger of explosion exists if the battery is replaced with an incorrect type. Replace a
battery only with the same type recommended by the manufacturer. Dispose of used batteries
according to local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz drfen nur
vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte Batterien mssen entsprechend
den jeweiligen gesetzlichen Bestimmungen entsorgt werden.

ATTENTION: Il y a risque dexplosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la uniquement par le
modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux rglementations locales en vigueur.

ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig hndtering. Batteriet m kun udskiftes med et andet batteri af samme
fabrikat og type. Brugte batterier skal bortskaffes i henhold til gldende regler.

VAROITUS: Paristo voi rjht, jos se on vaihdetaan vrn tyyppiseen paristoon. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hvit kytetty paristo paikallisten mrysten mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.

VARNING: Risk fr explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp som har
godknts av tillverkaren. Hantera anvnda batterier enligt lokal miljlagstiftning.

CUIDADO: Existe peligro de explosin si la batera se sustituye por una batera del tipo incorrecto. Sustituya la batera slo por una
batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas respetando la normativa local.

ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con un
tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative locali.

AVISO: Existe o perigo de exploso se a bateria for substituda por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.

GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij uitsluitend
door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke voorschriften.

Short Circuit Protection

This product relies on the buildings installation for short-circuit (overcurrent) protection.
Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o il
est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A dans les
autres pays) est utilis pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i short-circuit (sovracorrente) del prodotto dipende dallimpianto elettrico delledificio in cui
installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a
120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist. Stellen
Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V
Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird.

DVERTENCIA: Este producto depende de la instalacin del edificio en lo relativo a la proteccin frente a cortocircuitos
(sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTNCIA: Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do edifcio. Assegure-se de que
um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os
condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).
 PREFACE 22

Tools you will need

In order to install or service the Fiery QX100, the following tools and parts are required:
ESD wrist grounding strap and antistatic mat
Flathead screwdriver
#0, #1, and #2 Phillips head screwdrivers
Fiery QX100 documentation, including the customer media pack and any related service
bulletins

Avoid touching magnetic tools to storage media such as hard disks. Contact between
magnetic tools and magnetic storage media may result in data corruption.
 INTRODUCTION 23

INTRODUCTION
The Fiery QX100 adds computer connectivity and highly efficient Adobe PostScript 3 color
printing capability to the printer. It is optimized for high-speed network communications,
processing, rasterization, and printing of continuous-tone color and monochrome pages.

Features
The Fiery QX100, as an integral part of a color printing system, enables users to:
Send images over AppleTalk and TCP/IP networks to print on Fiery QX100 supported
devices.
Spool print jobs and select a printing priority for each job. With remote user software
running on networked Windows and Mac OS computers, users can control spooled print
jobs sent to the Fiery QX100.
Print color, grayscale, and black-and-white files.
Use the printer as a high-resolution color scanner with Fiery Scan software.
Use over 100 resident fonts (126 Adobe Type 1 PostScript fonts and 10 TrueType fonts),
plus several Adobe Multiple Master fonts used for font substitution when printing PDF
files. Command WorkStation or any third-party LaserWriter downloader, such as the
Adobe Font Downloader, can be used to download additional fonts.
Use built-in ColorWise color management and NetWise network features.

The Fiery QX100 also supports e-mail printing and the Microsoft version of Internet Printing
Protocol (IPP) for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, and
Windows 7.

Printer

Networked computers
Fiery QX100 or workstations

F IGURE 1: Printing system

 INTRODUCTION 24

How the Fiery QX100 operates

The Fiery QX100 enables the customer to use the printer as a high-performance networked
PostScript color printer. Users at the customer site can print to the Fiery QX100 from
networked Windows computers, Mac OS computers, and networked UNIX workstations
running TCP/IP.

The Fiery QX100 custom-designed boards and system software are responsible for efficient
image processing and printing controls. The main functions of Fiery QX100 components and
software are described in the following paragraphs.

The Fiery QX100 uses a motherboard and a printer interface board to process image data for
printing and scanning images.

The motherboard includes two quad-core Intel Xeon 2.8GHz CPUs that control the image
data transfer to and from the printer interface board and run the interpreter. The interpreter
rasterizes the page description file and compresses the image pattern into memory using
compression technology.

The interpreter outputs compressed raster data through the image frame buffer memory to
the Fiery QX100 printer interface board. The printer interface board decompresses the image
data and sends it through the printer interface cable to the printer. The raster data is supplied
to the printer, which then renders the final image on paper at full-rated engine speed.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data
during printing. The Fiery QX100 is configured with 4GB of memory.
 INTRODUCTION 25

External devices Fiery QX100 Print device

Optional Graphics PCI Express

board Printer
monitor interface
board

CPU 0 Memory
MCH

CPU 1 Memory

Printer

Dongle
USB
ICH
Optional interface
keyboard
and User
mouse interface
board HDDs
SATA
BIOS controller
DVD drive
Express
PCI

Networked Network interface

computers 10/100/1000Mbps

+3.3/+5/12V DC
Power supply

AC power

F IGURE 2: Fiery QX100 functional diagram

 INTRODUCTION 26

Print options
The Fiery QX100 allows users to use a variety of applications to create and print pages of text
and/or images. The Fiery QX100 operates over a network.

Printing over a network allows Fiery QX100 users to print documents directly from the
applications in which the documents were created. In addition, the Fiery QX100 offers an
efficient way to print files that are saved in PostScript, Encapsulated PostScript (EPS),
Portable Document Format (PDF), or Tagged Image File Format (TIFF). These files can be
downloaded directly to the Fiery QX100 using Command WorkStation, one of the remote
utilities for the Fiery QX100.
 INSTALLATION 27

INSTALLATION
This chapter includes the following information:
Checking the customer site
Unpacking the Fiery QX100
Installing the Fiery QX100
Connecting the Fiery QX100 cables
Starting the Fiery QX100 for the first time
Completing the installation

Installation sequence
Familiarize yourself with this chapter before you attempt an installation. The installation
sequence described in this chapter is designed to make your job as easy as possible. Installation
problems are easier to avoid and diagnose if you proceed from the component to the system
level and verify functionality at each stage. Figure 3 on page 28 outlines the recommended
installation procedure for connecting the Fiery QX100 to the printer.

Because the Fiery QX100 is a node on the customers computer network, make sure that you
coordinate your scheduled installation with the network administrator at the customer site.
For Network Setup information, refer the network administrator to Configuration and Setup
on the User Documentation CD.

N OTE : You can change the default language preinstalled at the factory using the Configure
tool available through Command WorkStation and WebTools. Launch Configure, specify
the language you want to display on the Fiery QX100 from Server > General > Choose Server
Language, and then click Apply.
 INSTALLATION 28

Mac OS PC UNIX Fiery QX100

computers computers workstations

Unpack the Fiery QX100 (see page 32).

Check installation
requirements and verify
site conditions.
If possible, obtain
verification that the Connect power and the dongle
network is operational (see page 36).
(see page 29).

Connect the printer interface cable to the printer

(see page 36).
Connect to the network (see page 37).
Allow network administrator to perform network setup (see
Printer
Configuration and Setup on the User Documentation CD).

Complete installation (see page 40).

Networked computers
Remind site administrator to install current user software
on networked computers that print to the Fiery QX100 (see
Printing and Utilities on the User Documentation CD).

Full Fiery QX100 functionality

F IGURE 3: Summary of installation steps and references

 INSTALLATION 29

Checking the customer site

Before you install the Fiery QX100, check site conditions and inform the customer of any
installation requirements.

Printer readiness
Is the printer configured for use with the Fiery QX100? (For the proper settings, see the
documentation that accompanies the printer.)

Is there space near the printer for the Fiery QX100?

Make sure that there is space for the Fiery QX100. Allow enough space at the back panel for the
cables to route easily, and at the side panel so that the Fiery QX100 does not interfere with use
of or service to the printer (such as clearing a paper jam).

20cm+ (8 in.)
Back panel

Fiery QX100
20cm+ (8 in.)

Side panel

F IGURE 4: Space requirements

Does the printer require service or adjustments?

Print the printer color Test Page before you install the Fiery QX100.
If the printed image indicates that the printer needs adjustment, inform the customer. After
getting approval, complete the necessary printer service.
 INSTALLATION 30

Power
Verify that there is a dedicated 15Amp grounded electrical outlet near the printer for the
Fiery QX100.

Do not run the Fiery QX100 and the printer on the same circuit.
Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
Do not plug the Fiery QX100 into a circuit with heating or refrigeration equipment
(including water coolers).
Do not plug the Fiery QX100 into a switchable wall outlet. This can result in the Fiery QX100
being turned off accidentally.

Network
Make sure that the network will be available at the time set for installation.
Verify with the network administrator that the network is functioning before you attach
the Fiery QX100.

Make sure that the configuration requirements specified in Configuration and Setup (located
on the User Documentation CD) have been met for the remote computers and the network.
 INSTALLATION 31

Setting customer expectations

When the site is ready, installation of the Fiery QX100 takes about one hour. Inform the
customer of the following:
The printer may be unavailable for up to one hour.
The network administrator must be available during the installation for
network connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the Fiery QX100 and confirms network
functionality with the connector in place before the date scheduled for the Fiery QX100
installation.
The network administrator must have a networked computer available during the
installation. The appropriate software must be installed in advance. Documentation for
the networked computer and the network operating software should be available.
The network administrator must install the user software shipped with the Fiery QX100
onto networked Windows and Mac OS computers that will print to the Fiery QX100 (user
documentation is also included).

N OTE : This guide covers Fiery QX100 hardware installation and service. For additional Setup
information, see Configuration and Setup on the User Documentation CD.
 INSTALLATION 32

Unpacking the Fiery QX100

The Fiery QX100 is assembled and shipped from the factory with all necessary cables and
documentation (see page 34).

WARNING: Never lift the print server by grasping the top panel. The top panel does not
support the weight of the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie suprieure : celle-ci ne peut pas supporter le
poids du systme.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non pu sostenere il peso dell'intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehuseabdeckung an. Die obere Gehuseabdeckung ist
nicht dafr ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresin agarrndolo por el panel superior. El panel superior no
soporta el peso del sistema.

AVISO: Nunca erga o servidor de impresso pelo painel superior. O painel superior no suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.
 INSTALLATION 33

TO UNPACK THE FIERY QX100

1. Open the box that contains the Fiery QX100 and remove the packing material.

2. Remove the contents from the accessory kit inside the Fiery QX100 box and inspect the
contents for visible damage. The accessory kit should include the following items:

Packing list
Bags containing one printer interface cable and five AC power cables (Australia, E.U.,
Japan, U.K., U.S.); jack screws (x2)
Multi-language Installation Manual
Quick Setup guide
Fiery QX100 media pack (for a list of contents, see Fiery QX100 media pack on page 11)
SeeQuence Suite media pack (including the Acrobat/PitStop media and the SeeQuence
Suite dongle)
 INSTALLATION 34

3. Open the Fiery QX100 and SeeQuence Suite media packs.

Let the customer or network administrator know that in order to take full advantage of the
Fiery QX100, the user software must be installed on computers that will print to the
Fiery QX100.

N OTE : Ask the site administrator to make sure that all media shipped with the Fiery QX100 is
stored in a safe and accessible place.
4. Set aside the remaining components from the accessory kit.

5. Remove any packing materials and carefully lift the Fiery QX100 out of its box.

Set aside the packing material and note the orientation of the Fiery QX100 in the box, in case
you need to repack it later.

Fiery QX100

SeeQuence Suite
dongle

Media packs

Fiery QX100 power cable (x5)

Documentation

Fiery QX100
Printer interface cable

F IGURE 5: Contents of Fiery QX100 shipping box

 INSTALLATION 35

Connecting the Fiery QX100

You are now ready to make the following connections:
Power
SeeQuence Suite dongle
Printer
Network

Before you begin, see Precautions on page 17.

Power cable

Network

SeeQuence Suite dongle

Printer interface

Optional monitor

F IGURE 6: Fiery QX100 connections

 INSTALLATION 36

Connecting power and the dongle

Use the following procedure to connect power and the dongle to the Fiery QX100.

TO CONNECT POWER AND THE DONGLE

1. Connect the recessed end of the Fiery QX100 power cable to the power connector on the back of
the Fiery QX100, as shown in Figure 6 on page 35. Connect the other end of the cable to a wall
outlet.

Be sure to use the appropriate power cable for your regional outlet type.
2. To use the SeeQuence Suite features of Command WorkStation on the Fiery QX100, install the
SeeQuence Suite dongle directly on one of the Fiery QX100 USB ports (see Figure 6 on
page 35).

The SeeQuence Suite dongle is attached to a keychain labeled SeeQuence Suite. To use
SeeQuence Suite on a client workstation instead of the Fiery QX100, install the dongle on the
client workstation.

N OTE : The dongle is required to use SeeQuence Suite in its fully licensed mode. If the dongle
is not installed or is removed during a work session, SeeQuence Suite will be available in
Demo mode onlythat is, documents can be imposed and saved in .dbp format, but all
printed output will contain the DEMO watermark. To remove the DEMO watermark,
install the dongle and then reopen and save the document in the licensed mode of SeeQuence
Suite.

Connecting to the printer

Use the following procedure to connect the Fiery QX100 to the printer.

TO CONNECT TO THE PRINTER

1. Shut down and power off the printer (see the printer documentation for instructions).

2. If needed, shut down the Fiery QX100 (see page 46).

3. Locate the printer interface cable. Connect one end of the cable to the printer interface
connector on the back of the Fiery QX100, and connect the other end to the printer.

Tighten the screws completely on both ends of the cable.

 INSTALLATION 37

Connecting to the network

Use the following procedure to connect the Fiery QX100 to the customer network.

TO CONNECT TO THE NETWORK

1. Shut down the Fiery QX100 before connecting it to any network device (see page 46).

2. Obtain the appropriate straight-through Ethernet cable for the customer network connection:

For 10BaseT link speed, use a cable that is Category 3 or higher

For 100BaseTX, use Category 5 or higher (4-pair/8-wire, short-length)
For 1000BaseT, use Category 5e or higher (4-pair/8-wire, short-length)

N OTE : Be sure to use a straight-through Ethernet cable for the network connection. To verify
the cable type, align the connectors on each end of the cable as shown in Figure 7. On a
straight-through cable, the wire arrangements are identical on both ends; on a crossover cable,
the wire arrangements are different.

Align cable connectors side by

side and examine wires: Straight-through cable:
wire arrangements are
identical on both connectors

1 2 3 4 = 1 2 3 4

Crossover cable:
wire arrangements are different
(The wire arrangement shown
here is an example; actual
arrangements may vary.)

1 2 3 4 = 3 4 1 2

F IGURE 7: Straight-through and crossover Ethernet cables

3. Connect one end of the network cable to the network connector on the back of the Fiery QX100
(see Figure 6 on page 35).

The motherboard in the Fiery QX100 has an external Ethernet network connector that
supports 10/100/1000 Mbps link speed.
4. Connect the other end of the cable to the customer network.
 INSTALLATION 38

Starting the Fiery QX100 for the first time

TO START THE FIERY QX100

1. Power on the printer.

2. Make sure that the power switch on the back of the Fiery QX100 is in ON (|) position.

F IGURE 8: Fiery QX100 power switch

 INSTALLATION 39

3. Power on the Fiery QX100 using the power button on the front panel.

Press once and release the button to power on the system. The power supply automatically
senses the correct voltage.

F IGURE 9: Fiery QX100 power button

4. Wait for the system to power on and for the Fiery QX100 to reach Idle.

The Fiery QX100 takes approximately 5 minutes to power on and reach Idle.
 INSTALLATION 40

Completing the installation

To complete the installation of the Fiery QX100 at the customer site, do the following:
1. Print the Test Page and Configuration page (see Printing Fiery QX100 pages on page 44).

2. Ask the customer to verify the output.

3. Perform any required system upgrades. For instructions, see the documentation that
accompanies the system upgrade.

4. Inform the network administrator that they should perform Setup and print some test
documents over the network.

5. After the network administrator has completed Setup, use the Fiery Clone Tool DVD to copy
the contents of the Fiery QX100 HDD to an image file.

The resulting clone image file contains the entire contents of the Fiery QX100 C, D, and E
HDD partitions, with the exception of any print jobs in the print queues. In the future, if
required, this clone image may be used to restore the Fiery QX100 to its initial configuration.
For detailed instructions, refer to the documentation included on the Fiery Clone Tool DVD.
The Fiery Clone Tool DVD is included in one of the media packs that ship with
the Fiery QX100.
6. Notify the customer trainers that you are finished (by faxing the output, if necessary).

7. Store the output and the current Configuration page(s) near the printer.

8. Inform the site administrator that Fiery QX100 user software must be installed on networked
computers that print to the Fiery QX100.

9. Ask the site administrator to make sure that all media shipped with the Fiery QX100 is stored
in a safe location, accessible to you.

10. For additional installation instructions, see any additional service documentation for
the Fiery QX100.
 USING THE FIERY QX100 41

USING THE FIERY QX100

This chapter includes the following information:
Accessing Fiery QX100 functions on the printer touch panel
Printing Fiery QX100 pages
Checking network status LEDs
Shutting down and restarting the Fiery QX100

Using the Fiery QX100 Control Panel

This section describes the Control Panel at the top of the Fiery QX100. The Control Panel is
used for the following tasks:
Ejecting media from the DVD drive
Shutting down, restarting, or rebooting the Fiery QX100 (see page 46)

Activity light Display window (LCD)

Up button
Menu button Line selection buttons
Down button

Jewel

F IGURE 10: The Fiery QX100 Control Panel

 USING THE FIERY QX100 42

Activity light
The activity light indicates current Fiery QX100 activity. If the light is:
Off, The Fiery QX100 is powered off and the power cable is not plugged into a
and the display power outlet.
window is not backlit

Off The Fiery QX100 is in Idle state.

Solid amber The Fiery QX100 is powered off but the power cable is plugged into a power
outlet. The Control Panel continues to draw power when the Fiery QX100 is
in this state.

Solid green The Fiery QX100 is in Idle state.

Flashing amber An error has occurred, causing printing to be disabled.

Flashing green The Fiery QX100 is receiving, processing, or printing a job.

Flashing or solid red An error has occurred, causing printing to be disabled.

Buttons
Line selection buttons There are four line selection buttons on the right side of the Control Panel.
Use these buttons to select the command displayed on the corresponding line
of the LCD. A special character ( ) appears on the LCD next to a button
when it is available.

Up and Down buttons Use these buttons to scroll to different screens in multi-screen lists.

Menu button Press this button to display the Control Panel commands.

Commands
To display the Control Panel commands, press the Menu button.
Eject CD/DVD Ejects media from the Fiery QX100 DVD drive.

IP Address Displays the IP Address of the Fiery QX100.

Restart Server Allows you to reset the Fiery QX100 server software or reboot the entire
Fiery QX100 system.

Shut Down System Shuts down all Fiery QX100 software properly and then powers off the
system.
 USING THE FIERY QX100 43

Using the printer touch panel

The printer touch panel provides access to status and function screens for the Fiery QX100.

The printer touch panel (new version) is the user interface on the Fiery QX100. With the
printer touch panel, you can view information about printed jobs, print system pages, and set
up printing.

F IGURE 11: Printer touch panel (new version)

If desired, you can make the printer touch panel display as it has in the past using the Legacy
LCD interface.

F IGURE 12: Legacy LCD interface

For more information about the printer touch panel (new version) and the Legacy LCD
interface, see Configuration and Setup on the User Documentation CD.
 USING THE FIERY QX100 44

Printing Fiery QX100 pages

This section describes how to print the Test Page, the Configuration page, and other Fiery
pages.
Test Pageverifies that all components of the Fiery QX100-to-printer interface work. The
Test Page is a color file that resides on the Fiery QX100 hard drive.
Configuration pageprovides general information about the hardware and software
configuration of the Fiery QX100, the customers current settings for Setup, the current
calibration, and the IP address of the Fiery QX100.
Printing the Configuration page can be helpful during installation, Setup, and service.
After installing the Fiery QX100 (including connecting to the network) and before default
settings are changed in Run Setup, you can obtain a record of the defaults by printing the
Configuration page.

TO PRINT A PAGE FROM THE PRINT PAGES MENU

1. If it is not powered on already, power on the printer and allow it to warm up.

2. If it is not powered on already, power on the Fiery QX100 using the power button on the front
panel and allow it to start up completely (approximately five minutes).

3. Make sure that Ready to print displays on the printer touch panel Machine tab.

4. Press Controller to access the Tools tab.

5. Press the Tools tab.

6. Press Print Pages, and then select the page that you want to print.

The Fiery QX100 sends the selected page(s) to the printer.

 USING THE FIERY QX100 45

Network status LEDs

Two LEDs next to the network connector indicate the network link status and speed. For
additional network information, see Configuration and Setup on the User Documentation
CD.

TABLE 1: Network link indicators

LINK/
ACTIVITY
LINK/ACTIVITY LED Network link status

Off No link to network

SPEED
Solid green Valid link to network
Ethernet network port Flashing green Data transfer is in progress
(upper RJ-45)

TABLE 2: Network speed indicators

SPEED LED Network speed

Off 10 Megabits/second

Solid green 100 Megabits/second

Solid yellow or orange 1000 Megabits/second

 USING THE FIERY QX100 46

Starting, shutting down, restarting, and rebooting

The customer will generally leave the Fiery QX100 on all the time. Remember that when the
Fiery QX100 is powered off, network access to the printer is interrupted. Power off the
Fiery QX100 when you need to service the Fiery QX100 and before you remove or attach any
cables to the Fiery QX100.

If necessary, you can also restart or reboot the Fiery QX100. Restarting the Fiery QX100 resets
the Fiery QX100 system software without restarting the system entirely. Rebooting the
Fiery QX100 restarts the system entirely.

Always use the following procedures when starting, shutting down, restarting, or rebooting
the Fiery QX100. Use the reset button on the front of the Fiery QX100 only if the system is
frozen and unresponsive to keyboard or mouse actions.

TO START THE FIERY QX100

1. Make sure that the power switch on the back of the Fiery QX100 is in the ON (|) position. Then
power on the Fiery QX100 using the power button on the front panel.

For more information, see Figure 8 and Figure 9 on page 39.

2. Wait for the system to power on and reach Idle.

The Fiery QX100 takes approximately five minutes to power on and reach Idle.
 USING THE FIERY QX100 47

TO SHUT DOWN, RESTART, OR REBOOT THE FIERY QX100 FROM THE FIERY QX100 CONTROL PANEL
N OTE : Notify the network administrator before you remove the Fiery QX100 from the network.
1. Make sure that Ready to print displays on the printer touch panel Machine tab.

If Printing or RIPping displays on the touch panel, the Fiery QX100 is processing. You must
wait until the system finishes and reaches the Idle state.
If the system has just finished processing, wait at least five seconds after the system reaches
Idle before beginning the shutdown procedure.

N OTE : Notify the network administrator before you remove the Fiery QX100 from the network.
2. If the logo screen is displayed, press the Menu button once to display the Functions menu.

3. Make a selection:

To restart or reboot the Fiery QX100, select Restart Server. A submenu displays, allowing
you to select Restart Server, Reboot System, or Cancel.
To shut down the Fiery QX100 immediately, select Shut Down System.

Eject CD/DVD Restart Server

Displays a submenu
IP Address Reboot System
Restart Server Cancel
Shut Down System
Server name Server Name
Immediately
shuts down the Fiery QX100

N OTE : Use the reset button on the front of the Fiery QX100 only if the system is unresponsive
to keyboard or mouse actions.

Allow the system to shut down and power off or restart.

If you selected Restart Server, you may need to wait one minute or more for the server
software to restart.

Before accessing internal components, make sure that all cables are disconnected from the
back of the Fiery QX100.
 USING THE FIERY QX100 48

TO RESTART THE FIERY QX100 FROM THE PRINTER TOUCH PANEL

N OTE : Notify the network administrator before you remove the Fiery QX100 from the network.

N OTE : You can reboot and shut down through the Fiery QX100 Control Panel.
1. Make sure that Ready to print displays on the printer touch panel Machine tab.

If Printing in progress displays, the Fiery QX100 is processing. You must wait until the system
finishes and reaches the Idle state.
2. Press Controller to access the Tools tab.

3. Press Restart Server.

N OTE : The Tools tab may

have a different appearance
than the one shown in
this illustration.

Press Restart Server

Before accessing internal components following a shutdown, make sure that all cables are
disconnected from the back of the Fiery QX100.
 SERVICE PROCEDURES 49

SERVICE PROCEDURES
Generally, the Fiery QX100 requires no regular service or maintenance. Use the procedures in
this chapter to inspect, remove, reseat, and replace major hardware components.

Overview
This chapter includes information on servicing the following components:
Boards and cables
Motherboard components (DIMMs, CPUs, battery)
Fans
Power supply
HDDs (hard disk drives)
DVD drive
Switch bank assembly

Replacement parts are available from your authorized service/support center. The terms
replace and replacing are typically used throughout this guide to mean reinstallation of
existing components. Install new components only when necessary. If you determine that a
component you have removed is not faulty, reinstall it.

When performing the service procedures described in this chapter, follow the precautions
listed on page 17.

The tools required to service the system are listed on page 22.
 SERVICE PROCEDURES 50

Fiery QX100 overview diagrams

The following figures provide an overview of the Fiery QX100 components.

N OTE : Unlabeled
LCD and line
selection buttons components are
not used.

DVD drive
Power connector
Front USB ports
Reset button
Power button
Power switch

Network 10/100/1000

USB ports
(SeeQuence Suite
dongle)

Bracket cover plate

Printer interface

Optional monitor
Front panel Back panel

F IGURE 13: Front and back panels

 SERVICE PROCEDURES 51

DVD drive
Power supply

Motherboard

Slot 7
Slot 6 PCI-E x16 HDD1
Slot 5
Slot 4 PCI-E1 x8 HDD2
Slot 3
Slot 2 PCI-E2 x8 HDD3
Slot 1 PCI-E x4

Back view Side view

Motherboard connectors:
PCI-E x16Empty
PCI-E1 x8Printer interface board
PCI-E2 x8Graphics board
PCI-E x4Empty

F IGURE 14: Fiery QX100 back and side views

 SERVICE PROCEDURES 52

Key
18
1. Plug for top panel
2. Top panel
19
3. UIB (user interface board) 20 17
4. Power supply and power
cables
5. Chassis
6. DVD drive
7. Switch bank assembly
19
8. Component sled 21
9. Option sled
16
10. Front panel
22
11. Upper faceplate
12. HDDs (hard disk drives)
13. Front fan assembly
14. Back fan
23
15. Motherboard tray
16. Motherboard 15
17. Printer interface boards
12
18. Graphics board 11
19. DIMMs
20. CPUs and cooling assemblies
21. UIB cable 10
13
22. DVD drive data/power cable
23. HDD data cables 9
7
N OTE : Monitor, mouse,
14
keyboard, furniture, and other 6
accessories are not shown. 8

2
4

F IGURE 15: Exploded view of Fiery QX100 components

 SERVICE PROCEDURES 53

Front of chassis 7c Base of chassis

7b

7a

5 4
6

3
2

N OTE : For detailed locations of the

connectors on the motherboard, see
Figure 26 on page 72.

Cable key From To

1. UIB cable User interface board USB1 connector on motherboard
2. Reset button cable Reset button in switch Motherboard (J102, pins 5 and
18 17
bank assembly 7); align the triangle on the
cable connector as shown.
3. Power button cable Power button in switch Motherboard (J102, pins 6 and PWR RST
bank assembly 8); align the triangle on the 2 1
cable connector as shown.
4. Speaker/Buzzer cable Speaker in switch bank SPKR connector (J105) on
SPKR
assembly motherboard; align triangle on
cable connector as shown.
5. Front USB cables Front USB ports in switch USB2 and USB3 connectors on motherboard;
bank assembly either connector may be used for either cable.
6. DVD drive data/power cable DVD drive SATA0 connector on motherboard
7. HDD data cables a. HDD1 data connector a. SATA1 connector on motherboard
b. HDD2 data connector b. SATA2 connector on motherboard
c. HDD3 data connector c. SATA3 connector on motherboard

F IGURE 16: Data cable connections in the Fiery QX100

 SERVICE PROCEDURES 54

Front of chassis 5g Base of chassis

5f
5e

5c

5b 2
3

4
Location of
5d back fan
5a (not shown)
To power supply
(not shown)

N OTE : For detailed locations of the

connectors on the motherboard, see
Figure 26 on page 72.

Cable key From To

1. Front fan cable Front fan Motherboard fan connector (J52, left three pins)
2. CPU0 fan cable CPU0 fan Motherboard fan connector (CPU1 FAN)
3. CPU1 fan cable CPU1 fan Motherboard fan connector (CPU2 FAN)
4. Back fan cable Back fan Motherboard fan connector (REAR FAN J50,
top three pins)
5. Power supply cables Power supply a. 8-pin connectorMotherboard (PW3)
(not shown) b. 8-pin connectorMotherboard (PW1)
c. 24-pin connectorMotherboard (PW2)
d. SATA power connectorDVD drive data/power cable
e. SATA power connectorHDD1
f. SATA power connectorHDD2
g. SATA power connectorHDD3

F IGURE 17: Power cable connections in the Fiery QX100

 SERVICE PROCEDURES 55

Accessing internal components

This section describes how to shut down and open the Fiery QX100. Always use the following
procedures when opening the Fiery QX100 for inspection or service.

Shutting down the system

If the Fiery QX100 is powered on, you must shut down the system before you access the
internal components.

N OTE : When the Fiery QX100 is powered off, network access to the printer is interrupted.
Always obtain permission from the network administrator before you take the Fiery QX100 off
the network.

TO SHUT DOWN THE FIERY QX100

1. Ensure that the Fiery QX100 is not receiving, processing, or printing any files.

If the system has just finished processing, wait at least 5 seconds after the system reaches Idle
before beginning the shutdown procedure.

N OTE : Notify the network administrator before you remove the Fiery QX100 from the network.
2. Press the Menu button on the Fiery QX100 Control Panel.

3. Press the line selection button for Shut Down System.

Allow the system to shut down completely.

4. If desired, move the power switch on the back of the Fiery QX100 to the OFF (O) position for
maximum energy savings.

5. After powering off, wait at least 10 seconds before you begin servicing the Fiery QX100.
 SERVICE PROCEDURES 56

Opening the Fiery QX100

To service internal components, open the Fiery QX100 as described in the following procedure.

WARNING: Never lift the print server by grasping the top panel. The top panel does not
support the weight of the system.
AVERTISSEMENT: Ne jamais soulever le serveur d'impression par sa partie suprieure : celle-ci ne peut pas supporter le
poids du systme.

AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto
quest'ultimo non pu sostenere il peso dell'intero sistema.

WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehuseabdeckung an. Die obere Gehuseabdeckung ist
nicht dafr ausgelegt, das Gesamtgewicht des Systems zu tragen.

ADVERTENCIA: No levante nunca el servidor de impresin agarrndolo por el panel superior. El panel superior no
soporta el peso del sistema.

AVISO: Nunca erga o servidor de impresso pelo painel superior. O painel superior no suporta o peso do sistema.

WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht
van het systeem niet dragen.
 SERVICE PROCEDURES 57

TO OPEN THE FIERY QX100

1. Shut down the Fiery QX100 (see page 55).

2. Wait 10 seconds after the Fiery QX100 powers off, and then remove all external cables from the
back of the system.

3. Remove all external panels necessary to access the component that you need to service.

At the minimum, you must remove the left panel to service the component. You may
also need to remove other panels, depending on the component that you need to access.
For guidelines on which panels to remove, see the service procedure for the given component.

N OTE : When removing multiple panels from the Fiery QX100, use the following order:

Left panel (see page 58)

Right panel (see page 58)
Front panel (see page 59)
Top panel (see page 61)

N OTE : Reverse the listed order when replacing panels.

4. Place the Fiery QX100 on a flat surface. Attach an ESD wrist strap before handling internal parts
(see Precautions on page 17).

All internal components that you remove must be placed on a grounded, antistatic surface (see
page 19).
5. Carefully position the Fiery QX100 so that it is resting on its side and the internal components
are facing up.
 SERVICE PROCEDURES 58

TO REMOVE AND REPLACE THE LEFT OR RIGHT PANEL

1. Remove the three screws that secure the panel to the back of the chassis (see Figure 18).

Set aside the screws so that you can replace them later.
2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis.

Pivot

Screw (1 of 3)

F IGURE 18: Removing/replacing the left or right panel

3. To replace the panel, fit the front edge of the panel around the pivot in the chassis
(see Figure 18).

4. Swing the back edge of the panel closed against the chassis and replace the three screws that
you removed earlier.

Be careful not to damage any cables when replacing the panel. Fold all cables inside the chassis
before swinging the panel closed.
 SERVICE PROCEDURES 59

TO REMOVE AND REPLACE THE FRONT PANEL

N OTE : To remove the front panel, you must first remove the left and right panels.
1. Remove the upper faceplate from the front panel (see Figure 19).

Pull the bottom edge of the faceplate away from the front panel, and carefully remove the
faceplate from the front panel.

N OTE : You must remove the upper faceplate in order to remove the front panel from the
chassis.

Upper faceplate

F IGURE 19: Removing the upper faceplate

 SERVICE PROCEDURES 60

2. Pull outward to release the six tabs that secure the front panel to the chassis, and lift the
panel off the chassis (see Figure 20).

First release the two top tabs, then the two middle tabs, and then the two bottom tabs. Use a
screwdriver to release the tabs that are hard to reach.
Make sure that the cutouts in the panel clear the power and reset buttons and the front USB
ports.

Cutout (1 of 4)

Upper faceplate

Tab (1 of 6)

F IGURE 20: Removing/replacing the front panel

3. To replace the front panel, align the four cutouts in the panel with the power and reset
buttons and front USB ports (see Figure 20 on page 60).

4. Press the panel against the chassis to lock the panel into place.

Lock the panel tabs in pairs (first the top tabs, then the middle tabs, then the bottom tabs).
5. Replace the upper faceplate.

Orient the faceplate as shown in Figure 20 on page 60. Insert the top tabs of the faceplate into
the chassis (see Figure 19 on page 59). Then carefully press the faceplate against the chassis,
making sure that all four tabs of the faceplate are securely locked in place.
 SERVICE PROCEDURES 61

TO REMOVE AND REPLACE THE TOP PANEL

N OTE : To remove the top panel, you must first remove the left, right, and front panels.
1. Remove the plug from the top panel.

Use a small flathead screwdriver to lift the edge of the plug out of the top panel, and remove
the plug.

Plug

Slot for panel hook

(1 of 6)

F IGURE 21: Removing/replacing the top panel

2. Loosen the panel (see Figure 21).

Slide the top panel toward the front of the chassis to disengage the hooks in the panel from
the six slots in the top of the chassis.

N OTE : You may need to tap the back edge of the panel toward the front of the chassis to
disengage the panel.
3. Detach the UIB cable from its connector on the motherboard.

For the connector location, see Figure 16 on page 53.

 SERVICE PROCEDURES 62

4. Remove the panel from the chassis.

Carefully guide the UIB cable out of the chassis as you remove the panel.
5. To replace the top panel, first route the UIB cable through the chassis and connect it to the
motherboard.

For the connector location on the motherboard, see Figure 16 on page 53 and Figure 26 on
page 72.
6. Position the top panel on top of the chassis (see Figure 21 on page 61).

Place the six hooks on the underside of the panel into the slots in the top of the chassis, and
then slide the top panel toward the back of the chassis to engage the hooks.

N OTE : You may need to tap the front edge of the panel toward the back of the chassis to
engage the panel completely.

Removing and replacing boards

This section includes procedures for removing and replacing the following boards:
Printer interface board
Graphics board
User interface board
Motherboard

The Fiery QX100 is shipped from the factory with a standard board configuration, as shown in
Figure 14 on page 51. If an optional component has been installed, see the documentation
that accompanies the option kit.
 SERVICE PROCEDURES 63

Printer interface board

The printer interface board in the Fiery QX100 provides the print interface between the
Fiery QX100 and the printer.

To PCI-E1 x8 connector on
motherboard

F IGURE 22: Diagram of printer interface board (component side)

 SERVICE PROCEDURES 64

TO REMOVE THE PRINTER INTERFACE BOARD

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the printer interface board, you must remove the left panel. Make sure that
you have removed the printer interface cables from the back of the Fiery QX100.
2. Remove the bracket cover plate from the back panel (see Figure 13 on page 50).

You must remove the bracket cover plate in order to access the bracket screw for the printer
interface board.
3. Remove and set aside the bracket screw that attaches the board mounting bracket to the back
panel.

4. Remove the printer interface board from its motherboard PCI connector.

Grasp the board at the front and back edge and gently pull the board straight out of its
connector on the motherboard. Remove the board from the chassis.
When removing the board, be careful not to damage or disconnect any motherboard cables
that are installed nearby.
Place the removed board in an antistatic bag.

TO REPLACE THE PRINTER INTERFACE BOARD

1. Install the printer interface board in the PCI-E1 x8 connector on the motherboard.

The printer interface board connector is keyed to fit only one way.
When installing the board, be careful not to disturb any motherboard cables that are installed
nearby.
2. Replace the bracket screw to the mounting bracket in the back panel slot.

3. Replace the bracket cover plate to the back panel (see Figure 13 on page 50).

4. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 65

Graphics board
The graphics board provides the external DVI port for the optional monitor video cable
connection. You can only connect your monitor to the DVI port. The model and appearance
of the board may vary between systems. No additional software is required to use the DVI
port provided by the board.

TO REMOVE THE GRAPHICS BOARD

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the graphics board, you must remove the left panel. Make sure you have
removed the DVI cable from the back of the Fiery QX100.
2. Remove the bracket cover plate from the back panel (see Figure 13 on page 50).

You must remove the bracket cover plate in order to access the bracket screws for the graphics
board.
3. Remove and set aside the bracket screw that attaches the board mounting bracket to the back
panel.

4. Remove the graphics board from its motherboard PCI connector.

Grasp the board at the front and back edge and gently pull the board straight out of its
connector on the motherboard. Be careful not to damage or disconnect any motherboard
cables that are installed nearby.
5. Place the removed board in an antistatic bag.
 SERVICE PROCEDURES 66

TO REPLACE THE GRAPHICS BOARD

1. Reseat the graphics board by installing it in the PCI-E2 x8 connector on the motherboard
(see Figure 26 on page 72).

The component side of the board should be facing down toward the base of the chassis. The
board connector is keyed to fit only one way.
When reseating the board, be careful not to disturb any motherboard cables that are installed
nearby.
2. Replace the bracket screw to the mounting bracket in the back panel slot.

3. Replace the bracket cover plate to the back panel (see Figure 13 on page 50).

4. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 67

User interface board

The user interface board (UIB) provides the interface between the Fiery QX100 and the user.
The front of the UIB contains circuitry for the following:
Activity light LEDs
Display window (LCD)
Four line selection buttons
Up and down buttons
Menu button

The UIB cable routes from the connector on the back of the user interface board to the
designated USB connector on the motherboard (see Figure 16 on page 53 and Figure 26 on
page 72).

Activity light LEDs

Up button pad
Menu button pad Line selection
button pads
Down button pad

Display window (LCD)

Front

UIB cable connector

Back

F IGURE 23: Diagram of the user interface board (front and back)
 SERVICE PROCEDURES 68

TO REMOVE THE USER INTERFACE BOARD

1. Shut down and open the Fiery QX100 (see page 55).

To access the UIB, you must remove the left, right, front, and top panels from the chassis.

N OTE : Be sure to detach the UIB cable from its connector on the motherboard, and pull the
cable out of the chassis when removing the top panel.
2. Turn the top panel over to expose its underside and place it on a padded surface.

3. Detach the UIB cable from the connector on the back of the UIB.

Detach the UIB cable by grasping the cable connector. Avoid pulling on the cable itself.
4. Remove the four screws that secure the UIB to the underside of the top panel
(see Figure 24).

5. Remove the UIB from the top panel. Be sure to remove the plastic lens that covers the display
window of the UIB.

UIB
Screw (1 of 4)

Top panel

F IGURE 24: Removing/replacing the user interface board

6. If you are removing the UIB to replace it with a new board, remove the buttons from the old
UIB.

Carefully pull the buttons out of the anchoring holes on the UIB (see Figure 25 on page 69).
Take care not to damage the pointed tabs on the back of each button set.
7. Place the board in an antistatic bag.
 SERVICE PROCEDURES 69

TO REPLACE THE USER INTERFACE BOARD

1. If you are installing a new UIB, correctly orient the UIB buttons, and then mount them on the
new board (see Figure 25).

The UIB buttons attach directly to the front of the UIB and extend through channels in the
top panel. When correctly positioned, the buttons make contact with the button pads on the
front of the UIB and provide users with manual status and control capability from the
Control Panel.
Use needlenose pliers to pull the button tabs carefully through the anchoring holes in the UIB
until the buttons are secured in place.

F IGURE 25: Removing/replacing the UIB buttons

2. Turn the top panel over to expose its underside and place it on a padded surface.

3. Position the plastic lens around the display window of the UIB.
 SERVICE PROCEDURES 70

4. Secure the UIB to the underside of the top panel (see Figure 24 on page 68).

Hold the plastic lens in place as you position the UIB in the mounting area of the top panel.
Carefully fit the UIB buttons through the cutouts in the top panel.
Replace the four screws that secure the UIB to the underside of the top panel. Be sure to use
the same screws that you removed earlier.
5. If you are replacing the UIB cable with a new cable, do the following:

Cut the tie wrap securing the old cable to the underside of the top panel and remove the old
cable.

N OTE : The tie wrap is used to secure the cable during shipment and does not need to be
replaced when you replace the cable.
6. Attach the UIB cable to the connector on the back of the UIB.

7. Replace the top panel (see page 61).

N OTE : When replacing the top panel, be sure to route the UIB cable through the chassis and
connect it to the UIB connector (USB1) on the motherboard. For the location of the
motherboard connector, see Figure 16 on page 53 and Figure 26 on page 72.
8. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 71

Motherboard
The motherboard has two quad-core Intel Xeon 2.8GHz CPUs. The CPUs control the image
data transferred to and from the printer interface board. The motherboard controls HDD
functions and the communication between the Fiery QX100 and external devices. DIMM
sockets on the Fiery QX100 contain four 1GB DIMMs (see page 95). The motherboard also
includes:
One PCI-E (PCI Express) x16 connector
Two PCI-E x8 connectors
One PCI-E x4 connector
 SERVICE PROCEDURES 72

6 18 MS
1 MS MS 26
7
8 27

9
10
11
2
19

4
12
20
21

5 22
23
13 24
MS
25
14

MS MS
15 29

28 30 31

16
32
MS MS
17 33
39 38 37 36 35 34 MS

Key
1. 8-pin power connector (PW3) 14. Empty PCI-E x16 connector 28. Battery (BAT)
2. USB ports 15. Printer interface board (PCI-E1 x8) 29. Jumper (J19)
3. USB ports and 16. Graphics board (PCI-E2 x8) 30. Front fan connector (J52)
10/100/1000Mbps connector (network) 17. Empty PCI-E x4 connector 31. Power and reset button pins (J102)
4. USB ports and 10/100/1000Mbps connector 18. CPU0 fan connector (CPU1 FAN) 32. Speaker pins (SPKR J105)
5. Back fan connector (REAR FAN J50) 19. CPU0 and cooling assembly 33. Jumper (J13)
6. DIMM (J11) 20. Empty DIMM connector (J2) 34. UIB cable connector (USB1)
7. Empty DIMM connector(J12) 21. Empty DIMM connector (J1) 35. Front USB port cable connectors (USB2 and
8. DIMM (J9) 22. Empty DIMM connector (J4) USB3)
9. Empty DIMM connector (J10) 23. DIMM (J3) 36. DVD drive connector (SATA0)
10. Empty DIMM connector (J7) 24. Empty DIMM connector (J6) 37. HDD1 (top) connector (SATA1)
11. Empty DIMM connector (J8) 25. DIMM (J5) 38. HDD2 (middle) connector (SATA2)
12. CPU1 and cooling assembly 26. 8-pin power connector (PW1) 39. HDD3 (bottom) connector (SATA3)
13. CPU1 fan connector (CPU2 FAN) 27. 24-pin power connector (PW2) MSMounting screws
N OTE : Any connectors not listed above are not used.

F IGURE 26: Diagram of the Fiery QX100 motherboard

 SERVICE PROCEDURES 73

Motherboard jumpers
This section describes the factory default jumper configurations.

Do not move or change any of the default jumper configurations.

TABLE 3: Jumper pins on the motherboard

Default jumper configuration

Location on motherboard (when the motherboard is oriented as
shown in Figure 26 on page 72)

J13 Left two pins:

(near the SPKR pins)

J19 No jumper installed:

(near the battery)
 SERVICE PROCEDURES 74

Removing the motherboard

The motherboard attaches to the motherboard tray, which attaches to the side of the chassis
below the power supply. Before you remove the motherboard, you must remove:
All boards installed on the motherboard
All cables connecting the motherboard to other components (including the three
motherboard power cables, front and back fan cables, DVD drive data/power cable, HDD
data cables, UIB cable, front USB cables, power button cable, reset button cable, and
speaker cable)

This section also includes information on the following:

Replacing DIMMs
Replacing a CPU
Replacing the battery
Configuring jumpers

Follow standard ESD precautions (see page 19) when handling components. During service
to the motherboard, avoid using excessive force and always place the motherboard on a
grounded, non-metallic, static-free surface. Never allow any metal to touch the solder contacts
on the underside of the motherboard, especially beneath the battery socket. Improper
handling can short-circuit and permanently damage the motherboard.
 SERVICE PROCEDURES 75

TO REMOVE MOTHERBOARD COMPONENTS FROM THE MOTHERBOARD

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the motherboard, you must remove the left panel.
2. Remove the printer interface board from the motherboard (see page 63).

In order to access the mounting screw for the board bracket, you must first remove the bracket
cover plate from the back panel.
Remove the mounting screw that secures the board bracket to the back panel. Grasp the board
at the front and back edge and gently pull it straight out of its connector on the motherboard.
Place the board on an antistatic surface.
3. Remove the following cables attached to the motherboard (for the location of each connector
on the motherboard, see Figure 16 on page 53 and Figure 17 on page 54):

Front fan cable

Back fan cable
HDD data cables
DVD drive data/power cable
UIB cable
Front USB cables
To remove the motherboard tray, you may first need to cut the tie wrap that secures the
front USB cables to the chassis.
8-pin motherboard power cable (PW1)
8-pin motherboard power cable (PW3)
24-pin motherboard power cable (PW2)
Power button cable
Reset button cable
Speaker cable

TO REMOVE THE MOTHERBOARD TRAY

N OTE : This procedure assumes that you have removed the printer interface board and cables
from the motherboard, as described in To remove motherboard components from the
motherboard on page 75.
1. Remove the front fan (see page 104).

2. Remove the back fan (see page 107).

N OTE : If you do not remove the back fan, you may damage the back fan cable when removing
the motherboard.
 SERVICE PROCEDURES 76

3. Remove the two screws that secure the connector plate to the back panel of the Fiery QX100
(see Figure 27).

4. Remove the two thumb screws that secure the motherboard tray to the chassis.

Thumb screw (1 of 2)
Front

Fan
Lift front edge of tray up
and remove from chassis.

Board
guide

Connector
plate

Slide tray away from

back of chassis.

Back panel screw

(1 of 2) Back

F IGURE 27: Removing the motherboard tray

5. Slide the motherboard tray away from the back of the chassis until the connector plate
detaches from the back panel (see Figure 27).

6. Grasping the board guide, lift the front edge of the motherboard tray and carefully remove
the tray from the chassis.
 SERVICE PROCEDURES 77

TO REMOVE THE MOTHERBOARD FROM THE MOTHERBOARD TRAY

Follow standard ESD precautions (see page 19) when handling the motherboard. Avoid using
excessive force and always place the motherboard on a grounded, non-metallic, static-free
surface. Never allow any metal to touch the solder contacts on the underside of the
motherboard, especially beneath the battery socket. Improper handling can short-circuit and
permanently damage the motherboard.
1. Remove the nine mounting screws that secure the motherboard to the motherboard tray
(see Figure 28).

2. Remove both CPU cooling assemblies from the motherboard (see page 98).

Each CPU cooling assembly is secured by four screws that attach to posts in the motherboard
tray.
To avoid flexing and possibly damaging the motherboard during removal of the cooling
assemblies, always remove the nine motherboard screws first. Doing so minimizes tension on
the motherboard as the cooling assemblies are removed.

Front

Mounting screw
Lift front edge (1 of 9)
of motherboard
up to remove. Fan
Board
guide

Back

Motherboard tray

Connector panel

F IGURE 28: Removing the motherboard from the tray

 SERVICE PROCEDURES 78

3. Lift the front edge of the motherboard to detach the back connectors from the connector
panel.

4. Carefully remove the motherboard from the motherboard tray.

As you remove the motherboard, make sure that it clears both the connector panel and the
board guide. Avoid handling contacts and using excessive force.
5. If you are replacing the motherboard with a new motherboard, remove the following from the
old motherboard:

DIMMs (see page 95)

CPUs (see page 98)
 SERVICE PROCEDURES 79

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow these
procedures can cause a corrupted system (not easily repaired in the field) or an incomplete
installation (see Error messages on page 91).

If you are installing a new motherboard:

Transfer the DIMMs and CPUs from the old motherboard. Spare motherboards ship with
replacement thermal compound for use when transferring the CPUs.
Make sure that the new motherboard solves the problem that you are troubleshooting
before you transfer options to the new motherboard. Transferring options permanently
customizes the new motherboard so that it cannot be returned to inventory and cannot be
installed in another Fiery QX100. If the new motherboard does not solve the problem, do
not transfer options. Return the new motherboard and unused single-use dongle to
inventory.
Do not reinstall system software. Reinstalling system software is not necessary when
installing a new motherboard and can result in an error if done before transferring options.
BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old
motherboard onto the new motherboard. Doing so can damage the Fiery QX100.
Do not install a new HDD at the same time that you install a new motherboard.
It is unlikely that both the HDD and the motherboard are defective; therefore, avoid
replacing both to solve one problem. If troubleshooting strategies (checking cables and
connections, etc.) do not resolve the problem and you suspect either the HDD or the
motherboard is at fault, use the following order: replace the HDD; install system software;
verify the problem still exists; then move on to other procedures, such as replacing the
motherboard. Otherwise, you may need to return the Fiery QX100.
Transfer options to the new motherboard using the single-use dongle and the Fiery
Options Utility DVD (for details, see page 86).
 SERVICE PROCEDURES 80

TO INSTALL THE MOTHERBOARD IN THE MOTHERBOARD TRAY

1. If protective covers are present on the CPU sockets on the new motherboard, remove them.
Then install the covers on the CPU sockets on the old motherboard to protect the circuitry.

2. If you are installing a new motherboard, install the DIMMs and CPUs from the old
motherboard onto the new motherboard. For DIMMs, see page 95; for CPUs, see page 98.

Follow these guidelines:

Make sure to use the fresh thermal compound that came with the new motherboard when
transferring CPUs onto the new motherboard (see page 102 for details).
Make sure that the motherboard is placed on an antistatic surface with some padding.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can cause the system to shut down due to incompatibility issues.
3. Angle the motherboard so the back panel connectors on the motherboard fit into the cutouts
in the connector panel of the motherboard tray (see Figure 28 on page 77).

4. Align the mounting holes in the motherboard with the mounting posts on the motherboard
tray.

5. Install the CPU cooling assemblies that you removed earlier.

For detailed installation instructions, see page 98.

6. Insert the nine motherboard mounting screws that attach the motherboard to the
motherboard tray (see Figure 28 on page 77).

Always install the CPU cooling assemblies before installing the nine motherboard mounting
screws. You may flex and damage the motherboard if you perform the installations in the
wrong order.
Partially tighten each mounting screw before completely tightening any one screw. Do not
overtighten the screws; doing so could damage traces on the motherboard.
 SERVICE PROCEDURES 81

TO REPLACE THE MOTHERBOARD TRAY

N OTE : This procedure assumes that you have installed the motherboard in the motherboard
tray, as described on page 80.
1. Carefully insert the motherboard tray into the chassis.

Move all cables aside as you insert the motherboard tray; make sure that the tray is not
pinching or covering any cables in the chassis.
2. Place the tray flat in the chassis, fitting the cutouts at the top of the tray over the two
standoffs in the chassis (see Figure 29). Slide the tray toward the back of the chassis until
the connector plate engages the back panel.

Fit cutouts over

standoffs and slide
tray toward back.

F IGURE 29: Installing the motherboard tray

3. Replace the two thumb screws that secure the tray to the chassis (see Figure 27 on page 76).

4. Replace the two screws that secure the connector plate to the back panel of the chassis
(see Figure 27 on page 76).

5. Replace the front fan (see page 104).

6. Replace the back fan (see page 107).

You are now ready to replace motherboard components to complete motherboard hardware
installation.
 SERVICE PROCEDURES 82

TO REPLACE MOTHERBOARD COMPONENTS

1. Replace the following cables attached to the motherboard (for the location of each connector
on the motherboard, see Figure 26 on page 72):

Speaker cable (SPKR J105 pins)

Make sure that the triangle on the cable connector is aligned with the correct pin,
as shown in Figure 16 on page 53.
Reset button cable (J102 pins 5 and 7)
Make sure that the triangle on the cable connector aligns with pin 5, as shown in
Figure 16 on page 53.
Power button cable (J102 pins 6 and 8)
Make sure that the triangle on the cable connector aligns with pin 6, as shown in
Figure 16 on page 53.
24-pin motherboard power cable (PW2)
8-pin motherboard power cables (PW1 and PW3)
You may connect either 8-pin cable to either power connector.
Front USB cables (USB2 and USB3)
You may connect either cable to either USB connector.
UIB cable (USB1)
DVD drive data/power cable (SATA0)
HDD data cables
Connect the HDD data cables as follows:
Top HDD (HDD1)SATA1
Middle HDD (HDD2)SATA2
Bottom HDD (HDD3)SATA3
Back fan cable (REAR FAN J50, top three pins)
Front fan cable (J52, left three pins)
 SERVICE PROCEDURES 83

2. Replace the printer interface board to connector PCI-E1 x8 on the motherboard

(see page 63).

When installing the board, verify the following:

The board is installed in connector PCI-E1 x8 on the motherboard, and the board
connector is properly aligned with the PCI connector. For the correct connector and slot
assignments, refer to Figure 14 on page 51.
The bracket screw is installed on the back panel slot.
Unused slots have slot covers installed on the back panel. Uncovered slots reduce the air
flow and could cause the Fiery QX100 to overheat.
3. Replace the bracket cover plate to the back panel (see Figure 13 on page 50).

4. Reassemble the Fiery QX100 but do not power on the system.

Verifying the functionality of a new motherboard installation

After you install a new motherboard and reassemble the system, you first need to verify all
functionality by using the single-use dongle to enter Service Mode. Be sure to verify the
motherboard functionality before transferring options to the new motherboard (described on
page 86); do not transfer options prematurely.

Entering Service Mode allows you to make sure that the new motherboard solves the problem
that you are troubleshooting. Service Mode is a temporary state that allows you to test the
motherboard. Service Mode is exited automatically when you expend the single-use dongle to
transfer options (see page 86).

Service Mode is not indicated on the monitor or the Fiery QX100 Control Panel, but is entered
once you power up with a new motherboard installed and the single-use dongle installed on
the USB port.
 SERVICE PROCEDURES 84

TO ENTER SERVICE MODE AND VERIFY THE SYSTEM

N OTE : This procedure assumes that you have installed a new motherboard and reassembled
the Fiery QX100.
1. Remove all dongles (such as for SeeQuence Suite) and USB devices (except for the optional
keyboard and mouse) that may be currently installed on the front and back of the Fiery QX100.

2. Unpack the single-use dongle included with the new motherboard and connect it to any
available USB port on the Fiery QX100 (see Figure 30).

Connect dongle
to an available USB port

F IGURE 30: Connecting the single-use dongle

 SERVICE PROCEDURES 85

3. Power on the Fiery QX100 using the power button on the front panel. Allow the system to start
up and reach Idle.

At this point the Fiery QX100 is in Service Mode, so that you can make sure the new
motherboard solves the problem you are trying to troubleshoot. Service Mode is not indicated
on the monitor or the Fiery QX100 Control Panel.
4. Make sure that the Fiery QX100 is connected to the printer (see page 36) and print the
Fiery QX100 Test Page (see page 44).

5. Ask the network administrator to connect the Fiery QX100 to the network (see page 37) and
download a print job over the network (see Configuration and Setup on the User
Documentation CD).

If the problem that you are troubleshooting persists, or if you are unable to perform steps 4
and 5 above while in Service Mode, the new motherboard has not solved the problem that
you are troubleshooting. If this is the case, do not transfer options to the motherboard (described
on page 86), and do not attempt any other troubleshooting procedures yet (such as reinstalling
system software or replacing the HDD). Reinstall the old motherboard and return the new
motherboard with the unused single-use dongle to inventory. You may then perform
additional service and troubleshooting procedures.
If the Fiery QX100 is able to print a Test Page and a print job sent over the network, you may
conclude that the new motherboard solves the problem that you are troubleshooting. You may
now transfer options to the new motherboard (see page 86).
 SERVICE PROCEDURES 86

Transferring options to the new motherboard

After you verify that the new motherboard solves the problem that you are troubleshooting,
you must use the Fiery Options Utility DVD and the one-time use dongle to transfer options
to the new motherboard.

Once the options are transferred, the new motherboard is customized and cannot be used in
another system. If your new motherboard kit contains a CD other than the Fiery Options
Utility DVD, such as the Feature Update CD, do not use the procedure described in this section.
Instead, use the procedure described in the documentation that accompanies the
motherboard kit to update the system.

TO TRANSFER OPTIONS TO THE NEW MOTHERBOARD

N OTE : This procedure assumes that the Fiery QX100 is fully assembled, verified in Service
Mode (see page 83), and powered off.
1. Make sure that the one-time use dongle is firmly attached to a USB port on the Fiery QX100
and that no other dongles or USB storage devices (for example, a flash or thumb drive) are
attached to the Fiery QX100.

The options transfer process may fail if other dongles and/or USB storage devices are
connected to the Fiery QX100 during the process. Reconnect other dongles and devices after
you complete the option transfer process.
2. Power on the Fiery QX100.

3. Immediately insert the Fiery Options Utility DVD into the DVD drive.

N OTE : The Fiery Options Utility DVD must be in the DVD drive in time for the Fiery QX100
to boot from it. If the Fiery QX100 does not boot from the Fiery Options Utility DVD, allow
the Fiery QX100 to start up, eject the DVD, turn off the Fiery QX100, and then repeat steps 2
and 3.
 SERVICE PROCEDURES 87

4. To continue, choose the Control Panel or optional monitor (if present) as the interface to use
throughout the option transfer process.

The first screen that displays when you start the Fiery Options Utility allows you to choose
the interface that you will use throughout the procedure. Choose an interface by selecting OK
on the Control Panel or monitor. The interface not chosen is then disabled during the option
transfer process.

Control Panel Monitor

Press OK to OK Fiery Options Utility

continue
To continue running the Fiery
Options Utility using the monitor,
keyboard and mouse, press Enter
Options Utility or click OK. To continue running
the Fiery Options Utility using the
Fiery Control Panel instead, press
OK on the Fiery Control Panel.

OK

5. Follow the prompts that appear on the chosen interface.

N OTE : If an error message displays during the transfer process, see page 91.

Control Panel Action Monitor Action

Server Info Select Click each item to confirm,

Fiery Options Utility
Dongle Info Enable option(s). and then select Transfer to
New Motherboard # of Uses: 1
Enable option(s) Transfers options to the new motherboard.
transfer options.
Exit & Reboot
Main Menu IMPORTANT
Before proceeding, make sure that you have:

Installed the new motherboard

Selecting Server Info displays no useful information Verified operation in Service Mode

until options are transferred to the new motherboard.

View Server Information Transfer Exit
Dongle Info displays the dongle type and uses
remaining.
The Transfer button is unavailable until you confirm both items.
For more about viewing Server Info and Dongle Info,
Selecting View Server Information displays no useful
see page 89.
information until options are transferred to the new motherboard.
(For details, see page 89.)

Before YES Select YES to confirm items Fiery Options Utility

Allow the transfer process
proceeding, and transfer options, to continue without
make sure you NO interruption
have or
Enabling options. Please wait. (approximately
Enable option(s) select NO to return two minutes).
1) Installed YES to the Main Menu. Do not shutdown/reset server
or remove dongle during this
new MB operation.
2) Verified in NO
Service Mode
Enable option(s)
 SERVICE PROCEDURES 88

Control Panel Action Monitor Action

Enabling options. Allow the transfer process Select Back to continue.

Fiery Options Utility
Please wait.. to continue without
Do not shut down or interruption (approximately Successfully enabled:
reset server or two minutes). Options transferred successfully
remove dongle. to new motherboard.

Back

Options OK Select OK to continue. Fiery Options Utility

Select Exit to continue.
transferred
New Motherboard No uses remaining
successfully. Transfers options to the new motherboard.

Enable Option(s) IMPORTANT

Before proceeding, make sure that you have:

Installed the new motherboard

Verified operation in Service Mode

View Server Information Exit

Select View Server Information to verify the transferred option(s).

For more about viewing Server Information, see page 89.

Server Info Select Exit & Reboot to Select OK to eject the CD

Fiery Options Utility
Dongle Info continue. and reboot the system.
Enable option(s)
Exit & Reboot
Main Menu Click OK and wait for CD to eject.
OK
Select Server Info to verify the transferred option(s).
For more about viewing Server Info, see page 89.

Select OK and OK Select OK to eject the CD

wait for CD to and reboot the system.
eject.

After you select OK, the message Please standby...System restarting... displays. Allow the
system to restart without interruption. The Fiery Options Utility DVD is ejected
automatically.
6. Remove the Fiery Options Utility DVD and the one-time use dongle.

The new motherboard is now customized and cannot be used in another system.
7. When the Log On to Windows dialog box appears on the monitor, type Administrator in the
user name field, type Fiery.1 in the password field, and then press Enter on the keyboard.

N OTE : Type Fiery.1 exactly as shown. The password is case-sensitive; for example,
fiery.1 will not work.
 SERVICE PROCEDURES 89

8. Wait for Idle to display on FieryBar.

If the Fiery QX100 is not connected to the printer, Check power and cable displays instead.
9. Shut down the Fiery QX100 and reattach any dongle(s) (for example, for SeeQuence Suite) or
USB device(s) that you may have removed previously.

Viewing dongle and server information

This section describes how to view information about the dongle and the server.

N OTE : This section is only applicable if your new motherboard kit contains the Fiery Options
Utility DVD.
Selecting Dongle Info (or View Dongle Information on the monitor) before transferring
options allows you to determine the number of uses remaining on the dongle and the
option or function that the dongle enables.
Selecting Server Info (or View Server Information on the monitor) after transferring
options allows you to determine the Fiery QX100 BIOS version, motherboard MAC
address, and options currently enabled on the system. This information is useful when you
want to verify the state of the system before and after you expend the dongle.

TO VIEW DONGLE OR SERVER INFORMATION

1. Make sure that the Fiery QX100 is off, and then attach the one-time use dongle to a USB port
on the Fiery QX100.

2. Power on the Fiery QX100 and immediately insert the Fiery Options Utility DVD into the DVD
drive in time for the Fiery QX100 to boot from it.

3. When the first screen displays, select OK on the Control Panel or the monitor.
(For more information about choosing an interface when the first screen displays, see step 4
on page 87).
 SERVICE PROCEDURES 90

4. Follow the onscreen prompts:

Viewing Dongle Information before transferring options:

Control Panel Monitor

Server Info Fiery Options Utility

Dongle Info Select
New Motherboard # of Uses: 1
Enable option(s) Transfers options to the new motherboard.
Exit & Reboot
Main Menu IMPORTANT
Before proceeding, make sure that you have:

Installed the new motherboard

Verified operation in Service Mode

# of Uses: 1 OK View Server Information Transfer Exit

Option:
-New MB

Dongle Info

Viewing Server Information after transferring options:

Control Panel Monitor

Server Info Select Fiery Options Utility

Dongle Info New Motherboard No uses remaining
Enable option(s) Transfers options to the new motherboard.

Exit & Reboot

Main Menu IMPORTANT
Before proceeding, make sure that you have:

Installed the new motherboard

Verified operation in Service Mode

BIOS Version: OK View Server Information Exit

x.xx [date]
Select

Server Info
OK Fiery Options Utility
MAC Address
Server Information
xxxxxxxxx
BIOS Version: x.xx [date]
xxxxxxxxx
MAC Address:
xxxxxxxxxxx
Server Info xxxxxxxxxxx
Enabled options:
Enabled option: OK
[option name]
-[option name] [option name]

-[option name] Back

Server Info
 SERVICE PROCEDURES 91

Error messages
One of the following error messages may display on the Fiery QX100 Control Panel or the
monitor when you attempt to transfer options to the new motherboard.

No dongle found! Please connect a dongle to the serverThe dongle is missing or

improperly attached. Attach the dongle securely to the Fiery QX100.

Invalid dongle found! Please remove dongle and connect the correct oneThe attached
dongle is not supported by the Fiery Options Utility. The dongle may have been attached by
mistake. Obtain a valid dongle and try again.

More than one dongle found. Remove all dongles except the correct dongleThe
Fiery Options Utility will not work when more than one dongle is attached to the system.

No uses remainingThe dongle has already been used and cannot be reused. Obtain an
unused dongle and start again.

This is a base bios. No upgrade can be doneThe options transfer process has not been done.
Complete the options transfer process using the Fiery Options Utility CD and dongle
included in the motherboard spare kit.

Fatal error! Unable to mount hard disk! Update failedThe system was not shut down
properly, or there is a faulty HDD connection. Reboot the system and try the options transfer
process again. If the error persists, shut down the system properly (see page 46), check and
reseat the HDD cable connections, and then try the options transfer process again.

For additional troubleshooting information, see Table 6 on page 144. If an error condition
cannot be corrected, restore the previous configuration, if possible, and contact your
authorized service/support center.
 SERVICE PROCEDURES 92

Replacing parts on the motherboard

This section describes how to remove and replace the battery, DIMMs, and CPUs on the
motherboard. It also discusses how and when to clear the motherboard CMOS.

Before performing any of these procedures, shut down and open the Fiery QX100 (see
page 55).

Motherboard battery
The battery is located at socket BAT on the motherboard.

N OTE : Spare batteries are not available through your authorized service/support center.
To replace the battery, use a 3V manganese dioxide lithium coin cell battery (Panasonic
CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with the incorrect type.
Replace only with the same type recommended by the manufacturer. Dispose of used batteries
according to local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz
drfen nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte
Batterien mssen entsprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden.

ATTENTION: Il y a risque d'explosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la
uniquement par le modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux
rglementations locales en vigueur.

ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig hndtering. Batteriet m kun udskiftes med et andet batteri
af samme fabrikat og type. Brugte batterier skal bortskaffes i henhold til gldende regler.

VAROITUS: Paristo voi rjht, jos se on vaihdetaan vrn tyyppiseen paristoon. Vaihda paristo ainoastaan
laitevalmistajan suosittelemaan tyyppiin. Hvit kytetty paristo paikallisten mrysten mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt
av apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.

VARNING! Risk fr explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp
som har godknts av tillverkaren. Hantera anvnda batterier enligt lokal miljlagstiftning.

CUIDADO: Existe peligro de explosin si la batera se sustituye por una batera del tipo incorrecto. Sustituya la batera
slo por una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas respetando la normativa
local.

ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla
solamente con un tipo raccomandato dal produttore. Lo smaltimento dellebatterie usate deve essere eseguito secondo
le normative locali.

AVISO: Existe o perigo de exploso se a bateria for substituda por uma do tipo incorreto. Substitua somente por uma
do tipo recomendado pelo fabricante. Descarte as baterias conforme as normas locais.

GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij
uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke
voorschriften.
 SERVICE PROCEDURES 93

TO REPLACE THE MOTHERBOARD BATTERY

1. Shut down the Fiery QX100, remove all cables from the back, and open the system (see
page 55).

In order to access the battery, you must remove the left panel.
2. Locate the battery on the motherboard (see Figure 26 on page 72).

3. Carefully push the clip away from the battery until the socket ejects the battery.

Clip

Battery
Socket

F IGURE 31: Motherboard battery

4. Slide the battery out of its socket.

5. To insert a new battery, slide it into the socket so that the positive (+) side of the battery
faces up.

6. Press the battery down into the socket until it snaps into place.

Make sure that the battery is securely installed in the socket.

7. Reassemble the Fiery QX100 and verify its functionality (see page 126).

8. Configure the time and date in Setup.

 SERVICE PROCEDURES 94

Clearing the CMOS

Clear the CMOS after installing a new DIMM or CPU to ensure compatibility between the
new component and the previous settings stored in the BIOS.

TO CLEAR THE CMOS

1. Access and open the Fiery QX100, as described on page 55.

N OTE : Be sure to remove the power cable from the Fiery QX100 before opening the system and
clearing the CMOS.
2. Remove the battery (see page 93).

3. Wait two minutes to allow the motherboard electrical components to fully discharge.

4. Reinstall the battery (see page 93).

5. Reassemble the Fiery QX100 and verify functionality (see page 126).

6. Configure the time and date in Setup.

For more information, see Configuration and Setup on the User Documentation CD.
 SERVICE PROCEDURES 95

DIMMs
The motherboard has twelve DIMM sockets organized into two sets, as shown in Figure 32.

Set 1
A: J11
J12
B: J9
J10
C: J7
J8
CPU 0

CPU 1 Set 0
J2
C: J1
J4
B: J3
J6
A: J5

F IGURE 32: Motherboard DIMM sockets

The Fiery QX100 standard configuration provides four 1GB DIMMs for a total of 4GB of
memory (J11, J9, J5, and J3 are occupied).

N OTE : DIMMs must be correctly installed in order for the Fiery QX100 to function properly.
To ensure proper operation, replace DIMMs only with approved replacement 1GB DIMMs
obtained from your authorized service/support center.
 SERVICE PROCEDURES 96

N OTE : When installing DIMMs, note the following:

Only the odd-numbered sockets in Figure 32 on page 95 are used. Do not install DIMMs
in even-numbered sockets J12, J10, J8, J6, J4, or J2.
The DIMM configurations installed in socket Set 0 and Set 1 must be identical. That is,
each set must contain the same number of DIMMs and the total memory capacity
installed in each set must be the same.
DIMMs must first be installed in the A-position sockets, then the B-position sockets, and
finally the C-position sockets of each set. Higher-capacity DIMMs should be installed first
in the A-position sockets, with the other DIMMs following in descending order of
capacity. For example:
In a two-DIMM configuration, use the A-position (J11 and J5) sockets.
In a four-DIMM configuration, use the A-position (J11 and J5) and B-position (J9
and J3) sockets.
In a six-DIMM configuration, use the A-position (J11 and J5), B-position (J9 and J3),
and C-position (J7 and J1) sockets.
 SERVICE PROCEDURES 97

TO REPLACE A DIMM
1. Shut down the Fiery QX100, remove all cables from the back, and open the system (see
page 55).

In order to access the DIMMs, you must remove the left panel.
2. To release a DIMM, push outward on the levers on each side of the DIMM.

DIMM

Lever

Lever

Socket notch

F IGURE 33: Releasing a DIMM

3. Lift the DIMM straight out of the socket.

4. To replace a DIMM, position the DIMM in the socket and press the DIMM straight down into
the socket so that the levers lock the DIMM into place.

N OTE : DIMMs fit in the socket only one way. The notch on the bottom of each DIMM
should line up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and each DIMM is
fully seated in its socket.
5. If you installed a new or additional DIMM, clear the CMOS (see page 94).

You should clear the CMOS after installing a new or additional DIMM to ensure
compatibility between the new component and previous settings stored in the BIOS.

N OTE : Be sure to remove the power cable from the Fiery QX100 before clearing the CMOS.

Remove the battery (see page 93).

Wait two minutes to allow the motherboard electrical components to fully discharge.
Reinstall the battery (see page 93).
6. Reassemble the Fiery QX100 and verify its functionality (see page 126).

7. If you installed a new DIMM and cleared the CMOS, configure the time and date in Setup.

For more information, see Configuration and Setup on the User Documentation CD.
 SERVICE PROCEDURES 98

Motherboard CPUs
The CPUs are installed in Zero Insertion Force (ZIF) sockets on the motherboard. Before
removing a CPU from its socket, you must disconnect the CPU fan cable from the
motherboard and remove the CPU cooling assembly from the motherboard. The CPU
cooling assembly consists of a fan and a heatsink.

CPU fan

Mounting screw
(1 of 4)

Heatsink

CPU

Mounting hole in motherboard

(1 of 4)
CPU socket
in motherboard

F IGURE 34: CPU, socket, and cooling assembly

Follow standard ESD precautions when handling the motherboard and all components (see
page 17).
 SERVICE PROCEDURES 99

TO REMOVE A CPU COOLING ASSEMBLY

To avoid flexing and possibly damaging the motherboard, always service the CPU cooling
assemblies one at a time. If you must service both CPU cooling assemblies, observe the
following guidelines: remove, service, and replace the first cooling assembly; then remove,
service, and replace the second cooling assembly.

An exception is allowed if you are removing the CPU cooling assemblies to service the
motherboard. In this case, first remove the motherboard tray (see page 75), remove the 9
motherboard mounting screws to relieve tension on the motherboard, and then remove both
cooling assemblies from the motherboard as described in the following steps.
1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the CPU cooling assembly, you must remove the left panel.
2. Remove the CPU fan cable from its connector on the motherboard (see Figure 17 on
page 54).
 SERVICE PROCEDURES 100

3. Loosen the four mounting screws that secure the CPU cooling assembly to the motherboard
and motherboard tray (see Figure 35).

Partially loosen each screw before loosening any one screw entirely.

Mounting screw
(1 of 4)

Mounting hole in
motherboard (1 of 4)

F IGURE 35: Removing/replacing the CPU cooling assembly

4. Lift the CPU cooling assembly off the CPU.

Be aware that both the cooling assembly and the CPU may be very hot. Also, use caution
when removing the cooling assembly, as the thermal compound applied to the bottom of the
heatsink may damage the CPU if the heatsink is removed too forcefully.
First, carefully rotate the cooling assembly on top of the CPU, applying firm pressure to break
the thermal seal. Then lift the cooling assembly off the CPU.
 SERVICE PROCEDURES 101

TO REMOVE A CPU
N OTE : This procedure assumes that you have removed the CPU cooling assembly, as described
on page 99.
1. Lift the CPU socket lever to release the socket cover (see Figure 36).

2. Carefully open the socket cover.

3. Grasp the CPU by its edges, gently lift it from the socket and place it on an antistatic surface.

You may have to insert a small, non-magnetic flathead screwdriver between the CPU and the
socket to partially disengage the CPU. Use caution when removing, handling, and setting
aside the CPU, as the pins on the underside can bend easily.

TO REPLACE A CPU
1. Wipe the contact surface of the CPU chip with a clean, lint-free cloth to ensure proper contact
with the new heatsink.

If you removed the original CPU from the motherboard in order to install it on a new
motherboard, be sure to remove all thermal compound residue from the surface of the CPU
and the base of the heatsink. It may help to scrape all the residue off the surface using the flat
edge of a non-conductive tool. Use a lint-free cloth moistened with alcohol to clean the base
of the heatsink.
2. Insert the CPU into the socket. Make sure that you align the arrow indicating pin 1 on the
CPU with the arrow on the CPU socket.

3. Carefully close the socket cover, and lower the socket lever to secure the cover.

Arrow on CPU
indicates pin 1 CPU

Socket lever

Arrow on socket
indicates pin 1

CPU socket Socket cover

F IGURE 36: Replacing a CPU

 SERVICE PROCEDURES 102

TO REPLACE A CPU COOLING ASSEMBLY

N OTE : This procedure assumes that you have installed the CPU in the motherboard CPU
socket, as described in page 101.
1. Prepare the surfaces of the CPU and CPU cooling assembly for proper thermal conduction:

If you removed the original CPU cooling assembly from the motherboard in order to
install it on a new motherboard, first remove all thermal compound residue from the
surface of each CPU and the base of each heatsink. (Use the flat edge of a non-conductive
tool to scrape off the residue, and a lint-free cloth moistened with alcohol to clean the base
of the heatsink.) Then apply fresh thermal compound to the surface of each CPU using
the applicator provided with the new motherboard.
If you are installing a new CPU cooling assembly, make sure that fresh thermal compound
is present on the base of the new heatsink. New cooling assemblies ship with thermal
compound preapplied to the base of the heatsink.
2. Place the cooling assembly on the CPU (see Figure 35 on page 100).

Align the four mounting screws in the cooling assembly with the four mounting holes in the
motherboard. Make sure that the thermal compound on the base of the assembly completely
covers the CPU chip. Incorrect installation could cause the CPU to overheat.
3. Tighten the four screws to secure the cooling assembly to the motherboard and motherboard
tray.

To avoid flexing and possibly damaging the motherboard, partially tighten each screw before
you tighten any one screw completely.
4. Connect the CPU fan cable to its designated connector on the motherboard (see page 72).

5. If you installed a new CPU, clear the CMOS (see page 94).

You must clear the CMOS after installing a new CPU to ensure compatibility between the
new component and previous settings stored in the BIOS.

N OTE : Be sure to remove the power cable from the Fiery QX100 before clearing the CMOS.

Remove the battery (see page 93).

Wait two minutes to allow the motherboard electrical components to fully discharge.
Reinstall the battery (see page 93).
6. Reassemble the Fiery QX100 and verify its functionality (see page 126).

7. If you installed a new CPU and cleared the CMOS, configure the time and date in Setup.

For more information, see Configuration and Setup on the User Documentation CD.
 SERVICE PROCEDURES 103

Fans
Inside the Fiery QX100, one front fan and one back fan run continuously when the system is
on. The fans circulate air inside the Fiery QX100 in order to cool integrated circuits within the
system. You should hear the fans start as soon as you power on the Fiery QX100. If you do not
hear the fans, the most likely problem is a faulty cable connection (see Figure 17 on page 54).
 SERVICE PROCEDURES 104

Front fan
The following procedures describe how to remove and replace the front fan. The front fan is
secured to the chassis by a plastic mounting bracket.

TO REMOVE THE FRONT FAN

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the fan, you must remove the left panel.
2. Detach the 3-pin fan cable connector from its connector on the motherboard.

3. Remove the fan assembly from the chassis (see Figure 37).

Press to unlock the latches on the fan mounting bracket, and lift the assembly out of the
chassis. When removing the fan assembly, be careful not to disturb or disconnect any cables
that are installed nearby.

Latch (1 of 2)

Fan assembly

Board guide

Slot for bracket tab

(1 of 3)

F IGURE 37: Removing/replacing the front fan assembly

 SERVICE PROCEDURES 105

4. If you are replacing the old fan with a new fan, remove the four plastic rivets
that attach the old fan to the mounting bracket, and remove the fan from the bracket (see
Figure 38).

To remove a rivet, use a flathead screwdriver to pry loose the rivet head while squeezing and
pushing the locking end of the rivet with your fingers.

Rivet (1 of 4)

F IGURE 38: Removing/replacing the front fan from the bracket

 SERVICE PROCEDURES 106

TO REPLACE THE FRONT FAN

1. Position the fan on the mounting bracket.

When correctly positioned, the metal grille on the fan should face away from the bracket and
the fan cable should be able to reach its connector on the motherboard.
2. Replace the four plastic rivets that secure the fan to the mounting bracket (see Figure 38 on
page 105).

Hold the fan firmly against the mounting bracket, and push each rivet all the way through the
mounting hole until it snaps into locked position. Make sure that the fan is tightly secured to
the mounting bracket.

N OTE : If you are replacing the old fan with a new one and you damaged the original rivets
while removing the old fan, use the rivets provided in the bag labeled FRONT FAN.
This bag of rivets accompanies the spare fan kit.
3. Insert the fan assembly into the space between the board guide and the chassis
(see Figure 37 on page 104).

4. Secure the fan assembly to the chassis.

Fit the three tabs at the bottom of the mounting bracket into the three slots in the chassis
(see Figure 37 on page 104). Press the assembly flat against the chassis until the latches on the
mounting bracket lock into place.
5. Connect the 3-pin fan connector to the left three pins of connector J52 on the motherboard
(see Figure 17 on page 54 and Figure 26 on page 72).

6. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 107

Back fan
The following procedures describe how to remove and replace the back fan.

TO REMOVE THE BACK FAN

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system
(see page 55).

In order to access the fan, you must remove the left panel.
2. Detach the 3-pin fan cable connector from its connector on the motherboard.

3. Remove the four plastic rivets that attach the fan to the chassis, and then remove the fan.

To remove a rivet, use a flathead screwdriver to pry loose the rivet head while squeezing and
pushing the locking end of the rivet with your fingers or a screwdriver.

Back fan

Rivet (1 of 4)

F IGURE 39: Removing/replacing the back fan

 SERVICE PROCEDURES 108

TO REPLACE THE BACK FAN

1. If you are replacing the old back fan with a new back fan, remove the metal grille from the
face of the new fan and reattach it to the opposite face of the new fan (see Figure 40).

To remove the plastic rivets that secure the metal grille to the fan, use a flathead screwdriver to
pry loose the rivet head while squeezing and pushing the locking end of the rivet with your
fingers or a screwdriver.
To reattach the grille, position the grille against the opposite face of the fan, and push each
rivet all the way through the mounting hole until the rivet snaps into locked position. When
the grille is correctly attached, the airflow arrow on the fan should point away from the grille.

Airflow
direction

Grille

Rivet (1 of 4)

F IGURE 40: Installing the fan grille

N OTE : If you damage the original rivets while removing the grille, use the rivets provided in
the bag labeled FRONT FAN. This bag accompanies the spare fan kit and contains rivets
that are identical to the original rivets used to secure the grille to the fan.
2. Position the fan against the chassis.

When correctly positioned, the metal grille on the fan should be facing away from the back
panel, and the fan cable should be able to reach its connector on the motherboard.
3. Align the four holes on the fan with the four holes in the chassis, and replace the four rivets
that secure the fan to the chassis (see Figure 39 on page 107).

Hold the fan firmly against the chassis, and push each rivet all the way until it snaps into
locked position. Make sure that the fan is tightly secured to the chassis.

N OTE : If you damaged the original rivets while removing the old fan, use the rivets provided in
the bag labeled BACK FAN. This bag of rivets accompanies the spare fan kit.
4. Connect the 3-pin fan connector to the top three pins of connector REAR FAN (J50) on the
motherboard (see Figure 17 on page 54 and Figure 26 on page 72).

5. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 109

Power supply
This section describes how to remove and replace the power supply. For more information
about the power supply, see Physical specifications on page 170.

Do not open the power supply for service or troubleshooting purposes. Opening the power
supply will void the warranty.
 SERVICE PROCEDURES 110

TABLE 4: Power supply cable details

Cable connector Pin(s) Wire color Voltage Connection
N OTE : All voltages listed in this table are direct current voltages (VDC).
24 12 1, 2, 12 Orange +3.3V
23 11
22
21
10
9
3, 5, 7, 15, 17, 18, Black COM
20 8
19, 24 24-pin ATX
19 7 (PW2)
18 6
17
16
5
4
4, 6, 21, 22, 23 Red +5V
15 3
14 2 8 Gray PW-OK 8-pin CPU 8-pin CPU
13 1
(PW3) (PW1)
9 Purple +5Vsb
24-pin ATX connector
to motherboard PW2 10, 11 Yellow&White +12V
13 Orange +3.3V
Brown +3.3V sense
14 Blue -12V
16 Green PS-ON
20 White -5V
8 4
1, 2, Black COM
7
6
3
2
3, 4
5 1 4-pin CPU
5, 6, Yellow&Black +12V
8-pin CPU connector
to motherboard PW1 7, 8

8 4
1, 2, Black COM
7
6
3
2
3, 4
5 1
5, 6, Yellow&Blue +12V
8-pin CPU connector
to motherboard PW3 7, 8
 SERVICE PROCEDURES 111

Cable connector Pin(s) Wire color Voltage Connection

1 Yellow&White +12V
2 Black COM
3 Black COM
4 Red +5V
1 not connected
4-pin connector (not used) 2 Black COM
SATA (5-pin) connector 3 Red +5V HDD
to each HDD
4 Black COM
5 Yellow&White +12V
1 Yellow&White +12V
2 Black COM
3 Black COM
4 Red +5V DVD drive data/power cable
1 not connected
4-pin connector to DVD drive data/ 2 Black COM
power cable
3 Red +5V
SATA (5-pin) connector (not used)
4 Black COM
DVD drive
5 Yellow&White +12V

TO REMOVE THE POWER SUPPLY

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to remove the power supply, you must remove the left and right panels.
2. Remove the 24-pin power cable from connector PW2 on the motherboard.
3. Remove the 8-pin power cables from connectors PW1 and PW3 on the motherboard.

4. Remove the SATA power cables from the HDDs.

5. Remove the ferrite that is installed around the HDD power cables.

Carefully pry open the latch on the side of the ferrite, and remove the ferrite from the cables.
Set aside the ferrite so that you can replace it later.
6. Detach the SATA power cable from the power connector of the dual cable for the DVD drive.

7. Remove any tie wraps securing the power cables to the chassis.

8. Place the Fiery QX100 in the upright position.

 SERVICE PROCEDURES 112

9. Remove the four back panel screws that attach the power supply to the back of the chassis
(see Figure 41).

10. Remove the left and right screws that secure the power supplys support beam to the two
chassis bars (see Figure 41).

11. Gently lift the power supply with its support beam out of the chassis.

Left screw

Support beam for power supply

Power supply

Right screw

Left chassis bar

Back panel screw

(1 of 4)

N OTE : To service the power supply,

place the Fiery QX100 in upright
position.

F IGURE 41: Removing/replacing the power supply

 SERVICE PROCEDURES 113

TO REPLACE THE POWER SUPPLY

1. Make sure that the Fiery QX100 is in upright position.

2. Position the power supply inside the chassis (see Figure 41 on page 112).

Place the power supply on top of the left and right chassis bars. Fit the ends of the support
beam over the chassis bars, and position the power supply so that it is flush against the back
panel.
3. Secure the support beam to the left and right chassis bars with the two screws you removed
earlier (see Figure 41 on page 112).

4. Install the four screws that secure the power supply to the back panel of the chassis.

5. Connect one of the SATA power cables to the power connector on the dual data/power cable
that connects to the DVD drive.

6. Connect three of the other SATA power cables to the SATA power connectors on the three
HDDs.

N OTE : Some HDDs may have both PATA and SATA power connectors. Always connect
power to the SATA power connector on the HDD. Do not use the PATA power connector.
7. Install the ferrite around the three SATA power cables that connect to the HDDs.

Use the ferrite that you removed earlier. Place the ferrite around all three cables, and snap the
edges of the ferrite closed.
8. Connect the power cables to the motherboard (see Figure 17 on page 54 and Figure 26 on
page 72):

8-pin power cables to connectors PW1 and PW3

You may connect either 8-pin cable to either power connector on the motherboard.
24-pin power cable to connector PW2
9. Replace the tie wraps that you removed earlier.

10. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 114

Hard disk drives

The factory-installed HDDs (hard disk drives) are formatted and loaded with system
software, network drivers, and printer fonts. The HDDs are also used to store spooled print
jobs.

If you replace a HDD with a new one, you must reinstall system software and user software
on the system. (Replacement HDDs are not shipped with preinstalled software.)
The Fiery QX100 remains enabled for features such as SeeQuence Suite and the Fiery Graphic
Arts Package, once the software is reinstalled.

This section includes separate procedures for replacing a HDD installed inside the Fiery QX100
and for replacing a HDD installed inside the Enclosure of the HDD Security Option.

Proper handling
Improper handling can damage the HDD. Handle the HDD with extreme care.
Use proper ESD practices when grounding yourself and the Fiery QX100.
Keep magnets and magnetic-sensitive objects away from the HDDs.
Do not remove the screws on top of the HDDs. Loosening these screws voids
the warranty.
Never drop, jar, bump, or put pressure on the HDDs.
Handle the HDDs by the sides and avoid touching the printed circuit boards.
Allow the HDDs to reach room temperature before installation.

HDD problems may be caused by the following:

Loose or faulty connection
Faulty hard disk drive

If you are replacing a HDD with a new one, you must have the following:
The appropriate system software and documentation for the Fiery QX100 you are servicing
A compatible version of the user software for the networked computers that will be
printing to the Fiery QX100
 SERVICE PROCEDURES 115

Servicing HDDs inside the Fiery QX100

This section describes how to remove and replace HDDs installed inside the Fiery QX100.

N OTE : The HDDs are identified as follows:

HDD1 is the 250GB HDD installed in the top slot of the chassis. HDD1 is partitioned
into drive letters c:\ and d:\.
HDD2 is the 500GB HDD installed in the middle slot of the chassis.
HDD3 is the 500GB HDD installed in the bottom slot of the chassis. HDD2 and HDD3
are configured together as a single RAID drive, represented by drive letter e:\.

HDD1 (250GB)

HDD2 (500GB)

HDD3 (500GB)

F IGURE 42: Fiery QX100 hard disk drives (HDDs)

 SERVICE PROCEDURES 116

TO REMOVE A HDD
1. If you have not done so already, allow the network administrator the opportunity to print the
Job Log and save any custom simulation and output profiles. Also, print the following, if
possible:

Configuration pagelists any installed options and records the customers current Setup
configuration (for more information, see page 44).
Font Listlists the fonts currently on the HDDs. Along with the fonts provided, the
customer may have installed additional fonts (for more information, see page 44).
2. Shut down the Fiery QX100, remove all cables from the back, and then open the system
(see page 55).

In order to access the HDDs, you must remove the left panel.
3. Remove the power cables from all three HDDs.

4. Remove the data cables from all three HDDs.

5. Press the latches on the sides of the HDD and slide the HDD assembly out from the chassis
(see Figure 43).

Latch

Latch

F IGURE 43: Removing/replacing the HDD

 SERVICE PROCEDURES 117

6. If you are replacing the old HDD with a new HDD, remove the four screws that attach the old
HDD to its bracket, and remove the HDD (see Figure 44).

Set the screws aside so you can replace them later.

Make sure to support the HDD as you remove the screws. Do not loosen or remove the
screws on the HDD covers. Loosening or removing these screws will break the seal and void
the HDD warranty.
Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid
placing items, such as credit cards and employee ID cards that are sensitive to magnets, near
the HDDs.
7. Place the HDD in an antistatic bag.

HDD

HDD bracket

Screw (1 of 4)

F IGURE 44: Removing/replacing the HDD bracket

Replacement HDDs are not shipped with preinstalled system software. After installing a
HDD, you must install the appropriate system software.
 SERVICE PROCEDURES 118

TO REPLACE A HDD
Do not replace the HDD and the motherboard at the same time. Doing so may result in
system corruption.

It is unlikely that both the HDD and the motherboard are defective; therefore, avoid
replacing both to solve one problem. If troubleshooting strategies (checking cables and
connections, see page 136 and page 137) do not solve the problem and you suspect the HDD
or the motherboard are at fault, use the following order to troubleshoot: replace the HDD,
install system software, and then check to see if the problem persists. If so, perform other
procedures, such as replacing the motherboard (see page 71).
1. If you are installing a new HDD, unpack the drive.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place
objects sensitive to magnets near the HDD.
2. Position the HDD inside the HDD bracket and align the mounting holes with the four holes in
the bracket.

Position the HDD as shown in Figure 44 on page 117.

3. Replace the four screws that attach the HDD to the bracket.

Make sure you use the same screws that you removed earlier.
4. Slide the HDD assembly into its slot in the chassis (see Figure 43 on page 116).

Make sure that the latches on the HDD bracket are securely locked in the slot.
5. Connect the data cables between the HDDs and their corresponding SATA connectors on the
motherboard:

Connect HDD1 (the HDD in the top slot) to SATA1 on the motherboard.
Connect HDD2 (the HDD in the middle slot) to SATA2 on the motherboard.
Connect HDD3 (the HDD in the bottom slot) to SATA3 on the motherboard.
For the locations of the SATA connectors on the motherboard see Figure 26 on page 72.
 SERVICE PROCEDURES 119

6. Connect the SATA power cable connectors to all three HDDs.

N OTE : Always connect power to the SATA power connectors on the HDDs. Do not use the
PATA power connectors, if they are present on the HDDs.
7. Reassemble the Fiery QX100 (see page 126).

8. Connect the cables that you removed from the back of the Fiery QX100.

9. If you replaced a HDD with a new HDD, install system software and user software
(see page 128).

If a startup error appears on the monitor when you power on the Fiery QX100,
check the connections.
10. Verify Fiery QX100 functionality (see page 127).

Servicing HDDs inside the security Enclosure

This section describes how to replace HDDs installed inside the Enclosure that ships with the
HDD Security Option.

TO INSTALL A REPLACEMENT HDD INSIDE THE SECURITY ENCLOSURE

Be sure to perform all the steps of this procedure exactly as described. If you fail to perform all
the steps of this procedure, system problems may result.
1. Remove the old HDD from the Enclosure, and install the replacement HDD inside the
Enclosure.

For detailed instructions, see the documentation that accompanies the HDD Security
Option.
2. Install the Removable HDD Firmware Update using the External RHDD Firmware Update CD and
the documentation that accompanies the HDD Security Option.

3. Power off the Enclosure using the Enclosures main power button.
4. Wait one minute.

5. Power on the Enclosure using the Enclosures main power button.

6. Install system software (see page 128).

If a startup error appears on the monitor when you power on the Fiery QX100, check the
connections.
7. Verify Fiery QX100 functionality (see page 127).
 SERVICE PROCEDURES 120

Switch bank assembly

The switch bank assembly attaches to the component sled in the front of the chassis.
The switch bank assembly includes the following components:
DVD drive
Power button and power button cable
Reset button and reset button cable
Speaker and speaker cable
Front USB ports and front USB cables

N OTE : For information about servicing the DVD drive, see page 124.

TO REMOVE THE SWITCH BANK ASSEMBLY

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system
(see page 55).

In order to remove the switch bank assembly, you must remove the left, right, and front
panels.
2. Detach the following cables:

Data/power cable from the back of the DVD drive

Power and reset button cables from the motherboard
Speaker cable from the motherboard
Front USB port cables from the motherboard
3. Remove the ferrite that is installed on the front USB port cables near the motherboard.

Carefully pry open the latch on the side of the ferrite, and remove the ferrite from the cables.
Set aside the ferrite so that you can replace it later.
 SERVICE PROCEDURES 121

4. Remove the component sled from the chassis (see Figure 45).

Press the latches on the sides of the component sled and carefully pull the sled out of its slot in
the front of the chassis.

N OTE : Be careful not to damage the EMI gasket lining the slot in the chassis. Guide the cables
out of the chassis as you remove the component sled to prevent them from catching or
tangling on internal parts.

Slot with gasket lining

Component sled

F IGURE 45: Removing/replacing the component sled

 SERVICE PROCEDURES 122

5. Remove the switch bank assembly from the component sled (see Figure 46).

Remove the three screws that attach the switch bank assembly to the component sled. Pull the
switch bank assembly straight out of the component sled.

N OTE : Guide the cables as you remove the switch bank assembly from the component sled.
Be careful not to damage the EMI gasket lining the slot in the component sled.

Slot with
gasket lining

Screw
(1 of 3)

F IGURE 46: Removing/replacing the switch bank assembly

6. If you are removing the switch bank assembly to replace it with a new assembly, remove the
DVD drive (see page 124).

TO REPLACE THE SWITCH BANK ASSEMBLY

1. If you are installing a replacement switch bank assembly, attach the extension cables for the
power and reset button cables.

Locate the two extension cables included in the replacement switch bank assembly kit. Attach
each extension cable to its corresponding base cable in the switch bank assembly, aligning the
arrow on the extension cable connector with the arrow on the base cable connector.
2. If it is not already attached, secure the DVD drive to the switch bank assembly
(see page 125).

3. Install the switch bank assembly in the component sled (see Figure 46 on page 122).

Starting with the cables, insert the switch bank assembly through the slot in the front of
the component sled. Be sure to fold the EMI gasket under and in through the slot when
inserting the assembly.
Replace the three screws that secure the switch bank assembly to the component sled.
 SERVICE PROCEDURES 123

4. Install the component sled in the chassis (see Figure 45 on page 121).

Route the cables of the switch bank assembly in through the chassis so that the cables are
within reach of their connectors on the motherboard.
Slide the component sled into the front of the chassis until the latches click into the place.
Be careful not the damage the EMI gasket around the slot in the chassis when installing the
component sled.
5. Connect the following cables (see Figure 26 on page 72 for the location of each connector on
the motherboard):

Data/power cable to the dual connector on the back of the DVD drive
DVD data cable to motherboard connector SATA0
Power button cable to motherboard connector J102, pins 6 and 8
Make sure that the triangle on the cable connector aligns with pin 6, as shown in
Figure 17 on page 54.
Reset button cable to motherboard connector J102, pins 5 and 7
Make sure that the triangle on the cable connector aligns with pin 7, as shown in
Figure 17 on page 54.
Speaker cable to motherboard connector J105
Make sure that the triangle on the cable connector aligns with the correct pin, as shown in
Figure 17 on page 54.
Front USB port cables to the USB2 and USB3 connectors on the motherboard (either
USB connector may be used for either cable)
6. Install the ferrite around the front USB port cables near the motherboard.

Use the ferrite that you removed earlier. Place the ferrite around both cables, in between the
two preinstalled tie wraps, and snap the edges of the ferrite closed.
7. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 124

DVD drive
The DVD drive is installed in the front of the chassis. The drive is used to install system
software and archive data on writable media.

TO REMOVE THE DVD DRIVE

1. Shut down the Fiery QX100, remove all cables from the back, and then open the system (see
page 55).

In order to access the DVD drive, you must remove the left, right, and front panels from the
chassis.
2. Remove the data/power cable from the dual connector on the back of the DVD drive.

If you are removing the cable assembly to replace it with a new cable assembly, detach the
other ends of the cables from the motherboard and the power supply.
3. Remove the component sled from the chassis, and then remove the switch bank assembly
from the component sled (see page 120).

4. Remove the four screws that secure the DVD drive to the switch bank assembly (see
Figure 47).

Set aside the screws so that you can replace them later.

N OTE : In some systems, a small metal post in the switch bank assembly is used in place of one
of the screws.

DVD drive

Screw (1 of 4)
Switch bank
assembly

F IGURE 47: Removing/replacing the DVD drive

5. Remove the DVD drive from the switch bank assembly.

 SERVICE PROCEDURES 125

TO REPLACE THE DVD DRIVE

1. Secure the DVD drive to the switch bank assembly using the four screws that you removed
earlier (see Figure 47 on page 124).

2. Install the switch bank assembly in the component sled, and then install the component sled
in the chassis (see page 122).

3. Connect the data/power cable to the dual connector on the back of the DVD drive.

Make sure that the other ends of the cable are connected to the power supply and to SATA0
on the motherboard.
4. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 SERVICE PROCEDURES 126

Restoring and verifying functionality after service

Complete your inspection and service by reassembling and verifying the Fiery QX100.

Do not lift the Fiery QX100 without assistance. Follow standard ESD precautions when
handling internal components (see page 17).

TO REASSEMBLE AND VERIFY THE FIERY QX100

1. Reseat all boards, cables, connectors, and other parts loosened or removed during service.

When routing cables in the Fiery QX100 make sure that:

Covers are securely installed after routing cables
Cables are not looped around internal circuit boards, or components (such as capacitors
and resistors)
Cable routing does not interfere with the operation of internal components
Cables do not lie on or against any internal heating element
Cables do not interfere with removing or replacing components
Cables do not interfere with opening or closing Fiery QX100 panels
Cables are not tangled
Cable slack is secured with tie wraps
2. Restore the system to the upright position.

3. Replace any panels that you removed earlier, as described in Opening the Fiery QX100 on
page 56.

4. If you installed a new HDD, install system software (see page 128).

Replacement HDDs are not shipped with pre-installed system software.

5. If you replaced the motherboard with a new motherboard, make sure that the new
motherboard solves the problem that you are troubleshooting (see page 83), and then
transfer options to the new motherboard (see page 86).

6. Make sure to configure the date and time in Setup (see Configuration and Setup on the User
Documentation CD).

7. Before you leave the customer site, verify the Fiery QX100 operation (see Figure 48).
 SERVICE PROCEDURES 127

Verification Steps Troubleshooting Tips

Make sure to reassemble the Fiery QX100. See

page 126. (For cable connections, see
page 53 and page 54.)

Connect power and the dongle to the

Fiery QX100. See page 36.

Connect to the printer. See page 36.

Power on the printer, and then power on the If the Fiery QX100 does not start up, look up startup problems in Table 6 on
Fiery QX100 (see page 46). page 144.

If the pages do not print: verify that the printer interface cable is
Print the Test Page and Configuration page. securely connected and on the correct ports; look up printing problems
See page 44. in Table 6 on page 144.
If image quality is poor: test the printer (see the service documentation
that accompanies the printer).
Connect to the network. See page 37.

If the job does not print or has poor image quality: look up printing
Ask the network administrator to download problems in Table 6 on page 144 and the user documentation
a test job over the network. Troubleshooting sections. (User documentation is located on the User
Documentation CD.)

F IGURE 48: Fiery QX100 verification steps

 SYSTEM SOFTWARE 128

SYSTEM SOFTWARE
This chapter describes how to install system software from the system software media.

Overview
The Fiery QX100 ships with system software pre-installed on the HDDs (hard disk drives). If
you need to reinstall system software in the future, use the System Software DVD and User
Software DVD included in the media pack.

N OTE : You can change the default language of the Fiery QX100 at any time using the Configure
tool available through Command WorkStation and WebTools. Launch Configure, specify the
language you want to display on the Fiery QX100 from Server > General > Choose Server
Language, and then click Apply.

Keep in mind the following when installing system software:

JobsAll jobs in all print queues and all jobs archived locally on the Fiery QX100 hard disk
are deleted when you install system software. To save jobs, ask the network administrator
to archive them to removable media or a network location, so that the jobs can be
imported back into the Fiery QX100 queue after system software installation. For more
information, see Command WorkStation Help.
Job LogThe list of jobs in the Job Log and any jobs in the queues are deleted when you
install system software. The network administrator can use Command WorkStation to
save a current list of jobs (not the actual jobs) from the Job Log.
FontsAll fonts on the HDDs are deleted when you install system software. Resident
fonts are reinstalled when you reinstall system software. Any customer-supplied fonts must
be reinstalled by the network administrator (see Command WorkStation Help).
To determine which additional fonts were downloaded to the Fiery QX100, print the Font
List before you install the system software and again after you complete the system
software installation. Any fonts not listed after installation will need to be reinstalled. For
more information about managing fonts, see Command WorkStation Help.
User SoftwareThe Fiery QX100 ships with user software pre-installed on the HDDs.
During system software reinstallation, you are prompted to reinstall user software using
the User Software DVD.
User DocumentationAll user documentation files stored on the Fiery QX100 are deleted
when you install system software. If user documentation is resident on the Fiery QX100,
remind the site administrator to reinstall the documentation files after you install system
software.
 SYSTEM SOFTWARE 129

Configuration pageWhen upgrading the system software, make sure to print a

Configuration page before installing any software (for instructions, see page 44).
The Configuration page provides a record of the customers current Setup configurations.
CompatibilityWhen upgrading the system software, make sure that the latest user
software is installed onto all computers that print to the Fiery QX100. Using incompatible
versions of the system and user software may result in system problems.

Installing system software

System and user software are provided on the following media:
System Software DVD
User Software DVD

Install system and user software when you

Replace the HDD
Upgrade to a more current version of the software

Software installation requires approximately 1 hour, not including the time needed to
configure or restore Setup.
 SYSTEM SOFTWARE 130

TO INSTALL SYSTEM SOFTWARE

Notify the network administrator at the customer site that some archived jobs may no longer
print after you install an updated version of system software.

Software installation takes approximately 1 hour (not including the time needed to configure
Setup).
1. If you have not done so already, allow the network administrator the opportunity to print
the Job Log and save any custom simulation and output profiles. Also, print the following
(if possible):

Configuration pagelists any installed options and records the customers current Setup
configuration.
Font Listlists the fonts currently on the HDD. Along with the fonts provided in system
software, the customer may have installed additional fonts.
2. Remove all USB storage devices and dongles (if any) that may be connected to any Fiery QX100
USB ports.

The system may hang if USB storage devices or dongles are connected to Fiery QX100 USB
ports during software installation.
3. Insert the System Software DVD into the DVD drive.

N OTE : If you installed a new HDD, power on the system, insert the System Software DVD,
allow the system to boot from the System Software DVD, and then proceed to step 5.
4. From the Control Panel (or the Start menu, if a monitor is connected), reboot the Fiery QX100.

Allow the system to reboot. This takes approximately one minute. Do not push any buttons
during this time.
5. At the message All data will be deleted? select Yes to continue.

6. When the Select Language screen displays, select a language.

Wait as messages display describing the installation process.

N OTE : This installation segment takes approximately 10 minutes.

7. At the message System software is copied to the system. Remove media and press OK to
reboot, remove the System Software DVD, and then select OK.

During this segment the Fiery QX100 reboots several times. The Control Panel (and monitor,
if connected) may appear blank for up to 5 minutes during this segment. Various messages
display as the installation process continues.

N OTE : This installation segment takes approximately 20 minutes.

 SYSTEM SOFTWARE 131

8. At the message Please insert User Software to continue installation, insert the User
Software DVD into the DVD/CD-RW drive, and then select OK to reboot the Fiery QX100.

During this segment, the following installations are performed:

The entire contents of the User Software DVD are copied to a shared folder on the
Fiery QX100 HDD, in e:\efi\user_sw.
User software is installed on the Fiery QX100.
After installation, when the Fiery QX100 is connected to the customers network, users can
access the user software in the shared folder and install it on client computers.
During this segment, the message Copying user software to Fiery shared folder. Please wait
displays, as well as other messages describing the user software installation process.

N OTE : This installation segment takes approximately 30 minutes.

9. At the message User Software installation complete. Remove CD/DVD. Press OK to reboot,
remove the User Software DVD.

The system ejects the User Software DVD and reboots automatically. This segment takes
approximately two minutes. Wait for the system to boot completely and for Idle to appear on
the Fiery QX100 Control Panel.

N OTE : If the message Check printer power and cable displays on the Fiery QX100 Control
Panel (and the optional monitor, if present), verify that the printer interface cable is
connected correctly to the printer and the Fiery QX100 and that the printer is on.
10. If a monitor, mouse, and keyboard are present:

When the Log On to Windows dialog box appears on the monitor, type Administrator
in the user name field, type Fiery.1 in the password field, and then click OK.
Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.
11. Configure Setup using one of the following methods:

Using the printer touch panel(assumes the Fiery QX100 is connected to the printer.)
Access the Controller tab, select Setup, and then configure Setup using the Configuration
page that you printed earlier.
Using Command WorkStation(assumes a monitor, keyboard, and mouse are connected to
the Fiery QX100.) From the Server menu, choose Setup, and then configure Setup using the
Configuration page that you printed earlier.

N OTE : Bypass any settings if it is more appropriate for the network administrator to set them.
For more information, see Configuration and Setup on the User Documentation CD. The
system reboots after you exit Setup.
12. If user documentation was stored on the Fiery QX100, advise the site administrator to reinstall
the documentation files from the User Documentation CD.
 SYSTEM SOFTWARE 132

13. Reinstall any required software patches:

If you reinstalled the same version of system software, be sure to reinstall all software
patches that were previously installed on the Fiery QX100. For a list of previously installed
patches, see the Configuration page that you printed earlier.
If you installed an upgraded version of system software (for example, version 1.0 to version
2.0), contact your authorized service/support center for a list of valid software patches.
Some or all of the patches listed on the Configuration page that you printed earlier may no
longer be valid. Before installing a patch, be sure to verify with your authorized service/
support center that it is valid for your system version. Installing an invalid patch may result
in system corruption.
Software patches may be accessed from one or more of the following locations:
System UpdatesUsing the keyboard (if present), choose Start > All Programs > Fiery >
System Updates, and then click Check Now.
Check for Product UpdatesIn a Web browser, connect to the IP address of the
Fiery QX100, click the Configure tab, and then click Check for Product Updates.
14. Reinstall fonts or custom simulations that may have been deleted when you installed the
software.
 SYSTEM SOFTWARE 133

System updates
Advise the network administrator at the customer site that the System Updates feature
(available through the Start menu on systems equipped with a monitor) allows customers to
schedule and accept installation of certain Fiery QX100 software updates from a secure site on
the Internet. By default, the feature is configured to display a notification on the monitor (if
equipped) that software updates are available for the Fiery QX100. You can also check for
system updates via the monitor by choosing Start > All Programs > Fiery > System Updates,
and then click Check Now. Depending on how it is configured, System Updates operates
manually or automatically. For more information about how to schedule System Updates, see
Configuration and Setup on the User Documentation CD.

Operating system updates for Windows XP Professional (FES) should be obtained from
Microsoft directly. Because such updates are available directly from Microsoft, EFI does not
maintain or provide them via the System Updates function.

Fiery Clone Tool

The Fiery Clone Tool DVD can be used to clone (copy) the contents of the Fiery QX100
HDD to an image file. The resulting clone image file contains the entire contents of the
Fiery QX100 C, D, and E HDD partitions, with the exception of any print jobs in the print
queues. Later, you can restore the clone image to the Fiery QX100 in order to return the system
to a previous configuration.

For detailed instructions, refer to the documentation included on the Fiery Clone Tool
DVD. The Fiery Clone Tool DVD is included in one of the media packs that ship with the
Fiery QX100.
 TROUBLESHOOTING 134

TROUBLESHOOTING
This chapter identifies the source of common problems that may occur with the Fiery QX100
and suggests ways of correcting them. Suggested actions may include reading user
documentation, located on the User Documentation CD.

Troubleshooting process
The Fiery QX100 is a server for the printer and is generally part of a configuration like the one
shown in Figure 49. Problems may occur in one of the following areas:
Inside the Fiery QX100
In the interface between the Fiery QX100 and the printer
In the interface between the Fiery QX100 and the workstations or computers to which it is
connected

Printer

Networked computers
Fiery QX100 or workstations

F IGURE 49: Troubleshooting the system

Troubleshooting the printer, network, remote computers, software applications, and

Windows XP Professional (FES) is beyond the scope of this chapter.

When performing the service procedures described in this chapter, follow the precautions
listed on page 17.

Install new components only when necessary. If you determine that the component that you
removed is not faulty, reinstall it.
 TROUBLESHOOTING 135

Preliminary on-site checkout

Your goal in the preliminary onsite checkout is to solve problems quickly with a minimum of
troubleshooting. Start by verifying that the network is functioning, no unauthorized software
or hardware is installed on the Fiery QX100, and the problem is not with a particular print job
or application. To help verify these issues, contact the on-site administrator.

Most problems with the Fiery QX100 are caused by loose board or cable connections; therefore,
this section begins by describing the quick checks you can do to locate and fix these more
obvious problems. Check the external connections to the back of the Fiery QX100 before you
check internal board and cable connections or replace any components.

For problems that persist after you have checked the external and internal connections, this
section provides a comprehensive list of internal and external checks that may help you
remedy the problem.

This section includes the following:

Checking interface cables on page 136
This section describes the quick checks that you can do to make sure that the problem is
not caused by a loose connection at the back of the Fiery QX100.
Checking internal components on page 137
This section describes the quick checks that you can do to make sure that the problem is
not caused by a loose board or cable connection inside the Fiery QX100.
Inspecting the system on page 138
This section provides a more comprehensive checklist that you can use to check the
Fiery QX100 internally and externally. If your initial checks fail, you may want to go
through this checklist before concluding that you need to replace a cable or component.

To troubleshoot specific symptoms, see Table 6 on page 144.

 TROUBLESHOOTING 136

Checking interface cables

Before removing the left panel of the Fiery QX100 to check internal components, eliminate the
most obvious sources of problems. Verify the following:
All interface cables to the system are plugged into the proper connectors on the back panel
of the Fiery QX100 (see Figure 50).
The power cable is plugged into the wall supply.
The Fiery QX100 is powered on.
The upper LED next to the 10/100/1000 Mbps network port is blinking to indicate
network activity (see page 45).

N OTE : Unlabeled
components are
not used.
Power connector

Power switch

Network 10/100/1000

USB ports
(SeeQuence Suite
dongle)

Bracket cover plate

Printer interface

Optional monitor

F IGURE 50: Back panel of Fiery QX100

If all the connectors are properly in place and the power is on, proceed to the next stage of
troubleshooting.
 TROUBLESHOOTING 137

Checking internal components

To check the internal components, you must remove the left panel of the Fiery QX100.

Before you remove Fiery QX100 panels to inspect and handle internal components, see
Precautions on page 17. Use standard ESD precautions when handling printed circuit
boards and other electronic components.

Use the guidelines and procedures in Service Procedures when disassembling, checking, and
reassembling the Fiery QX100.

TO CHECK INTERNAL COMPONENTS

1. Shut down, remove all cables from the back, and then open the Fiery QX100 (see page 55).

In order to access the motherboard, you must remove the left panel.
2. Before you touch any components inside the Fiery QX100, attach a grounding strap to your
wrist and discharge any static electricity on your body by touching a metal part of the
Fiery QX100.

3. Inspect the inside of the Fiery QX100.

Make sure that no foreign materials have been dropped into the chassis.
Look for loose boards and reseat each board securely in its connector on the motherboard.
Look for loose cables. Reseat each connector firmly.
Make sure that each connector is properly aligned with its mating connector. If the pins
are offset from each other, the board affected will not function properly.
4. Reassemble the Fiery QX100 and verify its functionality (see page 126).
 TROUBLESHOOTING 138

Inspecting the system

If checking cable and board connections does not fix the problem, consider inspecting the
system component by component (see Table 5) and verifying that each hardware component
is properly installed and configured before you decide to replace costly components.

If a component in the system you are servicing does not meet a condition listed in Table 5
and it is not clear how to fix the problem (for example, if the system hangs before reaching
Idle), locate the behavior in Table 6 on page 144 to see the suggested action(s) for solving the
problem.

TABLE 5: Verifying the system

Conditions to verify Part and additional page references

When the problem occurs, verify the following: Back panel external connectors, chassis fans, and
Power cable is connected properly to the Fiery QX 100
and power connector, page 136
to the power outlet.
The Fiery QX100 is powered on.
Chassis fans are operating.
At least one LED on the network connector is lit.
All external cables required are present, in correct connectors, and well-seated.
Cables, cable connectors, and mating connectors appear undamaged.

If the problem occurs at power up or reboot, verify the following: DVD drive, page 124
Control Panel LCD lights up and logo displays.
DVD drive is present and no media is in the drive.
DVD drive accepts inserted media.
No error messages or system hangs occur on the Control Panel before Idle.
 TROUBLESHOOTING 139

Conditions to verify Part and additional page references

All replaceable parts are: Chassis, page 56

Present
Properly aligned
Installed securely
Installed on the appropriate site
The correct part for the system
Not visibly damaged
Chassis and contents have not been tampered with
(no unauthorized additions or changes have been made).
Chassis does not contain any foreign objects.

Motherboard, including components and traces, appears undamaged and Motherboard

no foreign objects are evident. (with Fiery Options Utility DVD and single-use
Each CPU is present, installed in the correct connector, well-seated, and dongle), page 71
appears undamaged.
Each CPU cooling unit is well-aligned and firmly attached.
Each fan (including fan cable) is well-positioned, installed in the correct
connector, and appears undamaged.
Boards required on the motherboard are present, well-seated, and in the
correct slots.
Battery is installed.

Each DIMM is well-seated and installed in the correct slot. DIMM for Fiery QX100, page 95
DIMM connectors are not oxidized (reseating removes oxidation).

Board required is: Printer interface board, page 63

Present
Installed in the correct slot
Well-seated
Not visibly damaged
Required cables are:
Present
Firmly connected to the correct ports on the printer interface board
and to the corresponding ports on the printer
Not visibly damaged
 TROUBLESHOOTING 140

Conditions to verify Part and additional page references

Board is: Graphics board, page 65

Present (Not pictured; model and appearance of board may
Installed in the correct slot vary between systems.)
Well-seated
Not visibly damaged
All fan and ribbon cables on the board are:
Present
Firmly connected in the correct connectors
Not visibly damaged

Each CPU is: CPU and CPU cooling assembly, page 98

Present
Installed in the correct socket
The correct speed (CPU speeds must match)
Well-seated
Not visibly damaged
The CPU cooling unit is:
Ready for efficient thermal transfer
Well-aligned

Each fan is: Fans, page 103

Properly positioned (not backwards)
Installed in the correct connector
Not visibly damaged (fan, fan cable, cable connector, and
motherboard connector)

The power supply is: Power supply, page 109

Present
Correctly installed
Not visibly damaged
Cable connectors are:
Firmly connected
Not visibly damaged
Installed in the correct devices
 TROUBLESHOOTING 141

Conditions to verify Part and additional page references

The HDDs are: HDD (3), page 114

Present
Correctly installed
Not visibly damaged
HDD data cables are:
Present
Firmly connected to the correct SATA connectors on the motherboard
(see page 118)
Not visibly damaged
HDD power cables are:
Present
Firmly connected to the SATA power connectors on the HDDs. Do not use
the PATA power connectors, if they are present on the HDDs.
Not visibly damaged

The DVD drive is: DVD drive, page 124

Present
Correctly installed
Not visibly damaged
Also verify that the DVD drive data/power cable is connected to SATA0
on the motherboard.
 TROUBLESHOOTING 142

Conditions to verify Part and additional page references

Each cable required is: UIB cable, page 67

Present
Installed in the correct connector
Well-seated
Not visibly damaged (cable or connector)
Printer interface cable, page 36

Data/power cable (to DVD drive), page 124

Cable (to each HDD), page 114

Power cable, page 36

USB dongle is present when using SeeQuence Suite on the Fiery QX100. Dongle for SeeQuence Suite, page 36
(Using SeeQuence Suite on the Fiery QX100 requires a mouse, monitor, keyboard,
and Acrobat and PitStop software.)
 TROUBLESHOOTING 143

Normal startup sequence

When you power on or reboot the Fiery QX100, the system runs the following startup routine
on the Control Panel. It takes approximately two minutes for the Fiery QX100 to complete the
startup routine and reach Idle.

N OTE : The following figure is approximate. The screens, times, and sequences you observe
may be slightly different.

1 Code in motherboard BIOS 2 Windows operating system 3 System software on the HDD
initializes and configures establishes communication completes startup process.
areas on the motherboard. with Fiery QX100 devices. The Fiery QX100 is at Idle.

Power on

Activity light Activity light Activity light Activity light

blinks orange blinks orange blinks green is off

S TA R T I N G U P. . . S TA R T I N G U P. . . Server name

10 seconds 30 seconds 1 minute

F IGURE 51: Normal startup sequence

 TROUBLESHOOTING 144

Error messages and conditions

To learn possible causes and solutions for a specific error message or condition, find the
symptom in Table 6 and perform the appropriate suggested actions.

For errors or conditions that are described as occurring in a specific stage of the boot-up
process, see Normal startup sequence on page 143 for what normally occurs at each stage.

Do not install a new HDD and a new motherboard in the Fiery QX100 at the same time. If you
suspect that the Fiery QX100 needs a new HDD and a new motherboard, first install the new
HDD and install system software. Then install a new motherboard and perform the system
update procedure (see Replacing the motherboard on page 79).

If replacing a specified component does not correct the problem, make sure that you install
the old component back in the Fiery QX100.

TABLE 6: Fiery QX100 error messages and conditions

Symptom Possible cause Suggested action

Beep codes during startup

4 beeps, followed by 3 beeps, Missing, unmatched, incorrect, 1. Check for missing DIMMs and reseat the DIMMs to
followed by 1 beep, followed or faulty DIMMs remove any oxidation on the connectors (see page 95).
by 2 beeps 2. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
 TROUBLESHOOTING 145

Symptom Possible cause Suggested action

Startup

Fiery QX100 does not start up. The Fiery QX100 is powered off. Press the power button on the front panel.

One of the following: 1. Check all cables and connections again.

CMOS jumper is missing or 2. Make sure that the CMOS jumper is correctly installed on
incorrectly installed the two left pins (pins 1 and 2) of J13 on the
motherboard (see page 73).
Faulty power supply (power supply
3. Listen for the power supply fan and feel for air at the
may not be supplying power to the
back of the unit where the power supply is located.
motherboard)
If you do not feel air from the power supply fan, you
Faulty motherboard (motherboard
may have a faulty power supply, which you will need to
power plane may not be supplying
replace (see page 109).
power to components)
4. Feel for air at the back of the unit where the back fan is
located to make sure that air is coming out of the fan
vent.
If air is not coming out of the back and the drive is not
receiving power, clear the CMOS setting (see page 169).
If the problem persists, you may need to replace the
motherboard (see page 71).

System shuts down immediately One of the following: 1. Check the CPU and CPU fan connections, and verify that
after starting up. the CPU heatsinks are securely installed (see page 98).
CPU cooling assembly is faulty or
incorrectly installed Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
CPU is faulty or incorrectly installed
If the system fails to boot up properly, the CPU in
Faulty power supply socket CPU0 is faulty and should be replaced.
Motherboard is faulty or incorrectly If the system boots up properly, the CPU in socket
installed CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
2. Clear the CMOS setting (see page 169).
3. If the problem persists, you may need to replace the
power supply (see page 109).
4. If the problem persists, you may need to replace the
motherboard (see page 71).
 TROUBLESHOOTING 146

Symptom Possible cause Suggested action

Startup (continued)

Control Panel LCD does One of the following: Recheck the UIB cable connection. If the problem
not light up. persists, replace the UIB (see page 67).
Faulty user interface board (UIB)
cable or connections
Faulty UIB

Control Panel LCD lights but One of the following: 1. Recheck the user UIB cable connection. If the problem
is discolored and/or no logo persists, replace the UIB (see page 67).
Faulty user interface board (UIB)
appears on the LCD. cable or connections 2. If the problem persists, check the CPU and CPU
fan connections, and verify that the CPU heatsinks are
Faulty UIB securely installed (see page 98).
Loose CPU connection(s) Test the CPUs by removing the CPU installed in socket
Faulty CPU(s) CPU1 and rebooting.
Faulty motherboard If the system fails to boot up properly, the CPU in
socket CPU0 is faulty and should be replaced.
If the system boots up properly, the CPU in socket
CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
3. Clear the CMOS setting (see page 169).
If the problem persists, you may need to replace the
motherboard (see page 71).
 TROUBLESHOOTING 147

Symptom Possible cause Suggested action

Startup (continued)

System does not reach Idle One of the following: 1. Power off, wait 10 seconds, and then power on again.
within 5 minutes of powering System was powered off and then 2. If problem persists, check all cables and connections
up. powered on before waiting 10 seconds again and reboot.

Missing, unmatched, incorrect, 3. Check the DIMMs and reseat them to remove any
oxidation on the connectors (see page 95).
or faulty DIMMs
4. If the problem persists, test the DIMMs by removing
Faulty or overheated CPU all DIMMs except for the one installed in J11, and
Faulty motherboard reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
5. If the problem persists, check the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see page 98).
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
If the system fails to boot up properly, the CPU in
socket CPU0 is faulty and should be replaced.
If the system boots up properly, the CPU in socket
CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
6. Clear the CMOS setting (see page 169).
7. If the problem persists, you may need to replace the
motherboard (see page 71).
 TROUBLESHOOTING 148

Symptom Possible cause Suggested action

Startup (continued)

System hangs during One of the following: 1. Check all cables and connections again and reboot.
motherboard BIOS Missing, unmatched, incorrect, 2. Check the DIMMs and reseat them to remove any
control of startup. or faulty DIMMs oxidation on the connectors (see page 95). Make sure
that the DIMM configurations in both socket sets are
Faulty or overheated CPU(s) identical (see page 96).
3. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
4. If the problem persists, check the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see page 98).
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
If the system fails to boot up properly, the CPU in
socket CPU0 is faulty and should be replaced.
If the system boots up properly, the CPU in socket
CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
 TROUBLESHOOTING 149

Symptom Possible cause Suggested action

Startup (continued)

System hangs during Windows One of the following: 1. Recheck all cables and connections.
control of startup. Media in DVD drive during startup 2. If the problem persists, reinstall the system software
(see page 128).
Corrupt system software
Corrupt system software may cause the system to hang
Missing or faulty DIMMs at this screen.
Faulty HDD 3. Check the DIMMs and reseat them to remove any
Faulty or overheated CPU(s) oxidation on the connectors (see page 95). Make sure
that the DIMM configurations in both socket sets are
Faulty motherboard identical (see page 96).
4. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
(Suggested actions continue on next page.)
 TROUBLESHOOTING 150

Symptom Possible cause Suggested action

Startup (continued)

System hangs during Windows See previous page. (Continued from previous page.)
control of startup. 5. If the problem persists, check for a faulty HDD.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
6. If the problem persists, check the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see page 98).
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
If the system fails to boot up properly, the CPU in
socket CPU0 is faulty and should be replaced.
If the system boots up properly, the CPU in socket
CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
7. Clear the CMOS setting (see page 169).
8. If the problem persists, you may need to replace the
motherboard (see page 71).
If replacing the motherboard does not correct the
problem, make sure you reinstall the old board
in the Fiery QX100.
 TROUBLESHOOTING 151

Symptom Possible cause Suggested action

Startup (continued)

System hangs during server One of the following: 1. Recheck all cables and connections.
software control of startup. Corrupt system software 2. If the problem persists, reinstall the system software
(see page 128).
Faulty HDD
3. If the problem persists, check for a faulty HDD.

N OTE : To troubleshoot the HDDs, connect a monitor,

keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
 TROUBLESHOOTING 152

Symptom Possible cause Suggested action

Startup (continued)

The system takes a long time to Possibly one of the following: 1. If the slow startup happens following installation of a
start up. software patch or update, shut down, and then restart to
The system may be taking longer to see if the problem persists.
boot up in order to finalize installation
of a patch or update 2. If the problem persists, make sure that the HDD is
present and properly connected, and then clear CMOS
The HDD may have fallen to the (see page 169). When you reboot the Fiery QX100, the
bottom of the boot order in the BIOS. HDD will be moved to the top of the boot order in the
This can happen if the system is BIOS.
powered on when the HDD is 3. If the problem persists, reinstall the system software
missing, faulty, or not connected. (see page 128).
System software may be corrupted
 TROUBLESHOOTING 153

Symptom Possible cause Suggested action

Shutdown

Control Panel LCD remains lit The system has been powered off 1. Power on the Fiery QX100 by pressing the power button on
even after the system has shut manually using the power button on the the front panel.
down. front panel. 2. When the system reaches Idle, choose Shut Down from
the Windows Start menu. Select Shut Down and click OK.
Always use this procedure to shut down the Fiery QX100.
If you use the power button to shut down, the LCD will
fail to shut down properly.

System problems

DVD drive is not responding or One of the following: 1. Press the button on the front of the DVD drive to eject
cannot be located; or media the media.
A CD or DVD is stuck in the
cannot be ejected from the drive. drive 2. If the media still does not eject, try one of the
following:
Loose cable connections to the DVD
On the Fiery QX100 Control Panel, press the Menu
drive or faulty cable
button and select Eject CD/DVD.
Faulty DVD drive In Windows, go to My Computer. Right-click the icon
Faulty motherboard for the DVD drive and choose Eject.
3. If the media still does not eject, check the cable
connections to the DVD drive (see page 53 and page 54).
4. Check the DVD cable connection to the motherboard.
5. If the problem persists, you may need to replace the DVD
drive (see page 124).
6. If the problem persists, you may need to replace the
motherboard (see page 71).

Clock is slow. Missing or dead battery on Replace the battery on the motherboard and then update
the motherboard. the system date and time.
 TROUBLESHOOTING 154

Symptom Possible cause Suggested action

System problems (continued)

System performs slowly or One of the following: 1. Check the DIMMs and reseat them to remove any
hangs periodically. oxidation on the connectors (see page 95). Make sure
Missing or faulty DIMMs, that the DIMM configurations in both socket sets are
or faulty DIMM connections identical (see page 96).
Faulty HDD Make sure that an even number of DIMMs is installed.
Overheated or faulty CPU(s) Odd-numbered configurations are not supported.
Faulty motherboard 2. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
3. If the problem persists, check for a faulty HDD.

N OTE : To troubleshoot the HDDs, connect a monitor,

keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
(Suggested actions continue on next page.)
 TROUBLESHOOTING 155

Symptom Possible cause Suggested action

System problems (continued)

System performs slowly or See previous page. (Continued from previous page.)
hangs periodically. 4. If the problem persists, check the CPU and CPU
fan connections, and verify that the CPU heatsinks are
securely installed (see page 98).
Test the CPUs by removing the CPU installed in socket
CPU1 and rebooting.
If the system fails to boot up properly, the CPU in
socket CPU0 is faulty and should be replaced.
If the system boots up properly, the CPU in socket
CPU0 is good and the CPU that you removed from
socket CPU1 may be faulty. To test this, remove the
CPU from socket CPU0, install the other CPU in socket
CPU0, and reboot. If the system fails to boot up
properly, the CPU currently installed in socket CPU0 is
faulty and should be replaced.
5. If the problem persists, you may need to replace the
motherboard (see page 71).
 TROUBLESHOOTING 156

Symptom Possible cause Suggested action

Service messages

1 file(s) copied hangs during One of the following: 1. Wait 510 more minutes to make sure that the system is
system software installation after Normal behavior really hanging. If so, power off, wait 10 seconds, then
removing first DVD and power on again.
recycling power. Corrupted installation 2. If the problem persists, reinstall system software
Lost communication with HDDs due (see page 128).
to one of the following: 3. If the problem persists, check cables and connections
Faulty HDD cable again.
Faulty HDD 4. If the problem persists, check for a faulty HDD.
Faulty motherboard N OTE : To troubleshoot the HDDs, connect a monitor,
keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
5. If the problem persists, replace the motherboard
(see page 71).
 TROUBLESHOOTING 157

Symptom Possible cause Suggested action

Service messages (continued)

One of the disks is bad. System software installer has detected If the problem persists, check for a faulty HDD.
Cannot continue with that one of the HDDs is faulty.
installation.
N OTE : To troubleshoot the HDDs, connect a monitor,
keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.

Wrong/Missing Dongle One of the following: 1. Install the correct dongle on the Fiery QX100 USB port and
repeat the options transfer procedure (see Transferring
The wrong dongle or no dongle is options to the new motherboard on page 86).
installed on the Fiery QX100 USB port
during the options transfer procedure 2. If the problem persists, install the dongle on another
available USB port and repeat the options transfer
Motherboard USB port is faulty procedure.
3. If the problem persists and you are sure you have the
proper dongle, you may need to replace the motherboard
(see page 79).

Used Dongle The dongle has already been used to Obtain an unused dongle and try again.
transfer options and cannot be reused.

Unknown Platform The options transfer procedure is Perform the options transfer procedure using the single-
required but has not been done. use dongle and the Fiery Options Utility DVD (see
page 86).
 TROUBLESHOOTING 158

Symptom Possible cause Suggested action

Network

If you suspect a network problem, consider the following:

If the Fiery QX100 does not appear in the list of printers on the network, there may be another device on the network with the same
Ethernet hardware address.
There may be conflicting network settings in Setup and on the customers workstation.
Inappropriate Setup options may cause printing problems.
Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup on the User Documentation CD.

Unable to connect to the One of the following: 1. Make sure that the network cable is the correct type and
network, or neither LED on the Cable is connected to the wrong connected to the designated network port on the back of
10/100/1000Mbps network the Fiery QX100 (see page 136).
Ethernet port. Cable should be
connector is lit. connected to the upper Ethernet port. 2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
Faulty network cable or connection
4. If the problem persists, request that the network
Faulty network administrator check Network Setup.
Faulty Ethernet interface on the 5. If the problem persists, request that the network
Fiery QX100 motherboard administrator check other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
6. If the rest of the network is functioning properly and
the problem persists, replace the motherboard
(see page 71).

System starts up slowly (seems One of the following: 1. If the problem persists, request that the network
to hang) and then displays one administrator change the default in Fiery QX100 Network
Normal behavior Setup.
or more DHCP error messages
on the monitor. System is searching for a nonexistent 2. If neither LED on the 10/100/1000Mbps network
DHCP server. DHCP is enabled by connector is lit on the Fiery QX100 back panel, check the
default on the Fiery QX100 but the cable connection to the back panel and the network.
customers network is not using Make sure the cable is the correct type.
DHCP. 3. If the network cable is the correct type and is properly
If the customers network is using connected to the back of the Fiery QX100, connect a new
DHCP: network cable to the back of the Fiery QX100.
Network cable or connection 4. If the problem persists, request that the network
is faulty administrator check other devices on the network.
Network is faulty If other devices are not functioning, it could be a
Ethernet interface on the problem with the network.
Fiery QX100 motherboard is faulty 5. If the rest of the network is functioning properly and
the problem persists, replace the motherboard (see
page 71).
 TROUBLESHOOTING 159

Symptom Possible cause Suggested action

Printing

N OTE : Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to
make sure that the printer itself does not need servicing or adjusting.

Test Page fails to print. Printer is not ready to print. Make sure the printer is powered on and ready to print.

There is a problem with the connection 1. Make sure the printer is powered on and ready to print.
between the Fiery QX100 and the printer. 2. Check again that the printer interface cable is present
and properly connected to the Fiery QX100 and the printer
(see page 36).
3. If the problem persists, power off/on the printer and the
Fiery QX100, waiting 1 minute after the Fiery QX100 reaches
Idle before you power on the printer.
4. Check again that the printer interface board is
present and properly connected to the motherboard
(see page 63).
5. If the problem persists, replace the printer interface
cable (see page 36).
6. If the problem persists, try replacing the printer
interface board (see page 63).
7. If the problem persists, you may need to service the
printer.

Corrupted system software Reinstall system software.

(Possible causes continue on next page.)

 TROUBLESHOOTING 160

Symptom Possible cause Suggested action

Printing (continued)

Test Page fails to print. (Continued from previous page.) Check for a faulty HDD.

Faulty HDD N OTE : To troubleshoot the HDDs, connect a monitor,

keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.

Fiery QX100 appears on the list of PostScript error Make sure Print to PostScript Error in Setup is set to Yes.
printers on the customers Check for error messages on the Fiery QX100 output.
workstation, but certain jobs
do not print.
Application problem 1. Print a job from a different application to determine if
the problem is associated with a particular application.
2. Make sure that the connection between the Fiery QX100
and the workstation is working by downloading a Test
Page from the workstation or printing a simple file, such
as a text file.
3. Resend the problem file.
 TROUBLESHOOTING 161

Symptom Possible cause Suggested action

Printing (continued)

Configuration page is One of the following: 1. Check for missing DIMMs and reseat the DIMMs to
completely or mostly blank. remove any oxidation on the connectors (see page 95).
Missing, unmatched, incorrect,
or faulty DIMMs 2. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
Corrupt system software reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
3. If the problem persists, reinstall the system software.
 TROUBLESHOOTING 162

Symptom Possible cause Suggested action

Printing (continued)

A print job stalls or stops after PostScript or application error 1. Cancel the Fiery QX100 print job.
one or a few pages. 2. If this fails to clear the problem, reboot the Fiery QX100.
3. If the problem persists, ask the network administrator to
issue the Clear Server command.

Missing, incorrect, or faulty DIMMs or 1. Power off the Fiery QX100; check for missing DIMMs and
faulty DIMM connections reseat the DIMMs to remove any oxidation on the
connectors (see page 95).
Make sure that an even number of DIMMs is installed.
Odd-numbered configurations are not supported.
2. Verify the memory amount on the Configuration page.
3. If the problem persists, test the DIMMs by removing
all DIMMs except for the one installed in J11, and
reboot the system.
If the system boots to Idle, install a different DIMM in
J11 and reboot the system. Continue to install a
different DIMM in the socket and reboot the system
until the system fails to reach Idle. The last DIMM that
you installed may be faulty and should be replaced.
N OTE : If the system fails to reach Idle with each DIMM
installed in J11, the DIMM socket may be faulty and you
may need to replace the motherboard.
4. If the problem persists after replacing the DIMMs, you
may need to replace the motherboard (see page 71).
 TROUBLESHOOTING 163

Symptom Possible cause Suggested action

Printing (continued)

Color quality is Problem with the printer Test the printer and service, if necessary
not consistent. (see printer service documentation).

If there is a problem with color on the PS Test Page, do the

following:
For problems with solid colors
1. On the printer, enter SP mode.
2. Execute the process control SP3-820-001.

For problems with color density:

1. On the printer, enter SP mode.
2. Execute color calibration with the E-81.

File or application problem 1. Print the Fiery QX100 Test Page (see page 44).
2. If the quality of the Test Page is good, there may be a
file or an application problem.
 TROUBLESHOOTING 164

Symptom Possible cause Suggested action

Printing (continued)

Color quality is Out of calibration or calibration 1. Start Command WorkStation, click the Calibrate icon in
not consistent. information/curves on the active the toolbar. Click Restore Device in the Calibrator
partition are corrupted window, and then click OK.
(Continued from previous
page.) Restore Device restores the currently selected Fiery QX100
(Possible causes continue on the next
calibration set to factory defaults.
page.)
If restoring default calibration does not solve the
problem, you may need to service the printer.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery QX100 (for details, see Color Printing on the User
Documentation CD and any additional calibration
documentation for the Fiery QX100).
3. If the problem persists after recalibration, the
calibration information on the HDD may be corrupt.
Reinstall the system software.
4. If the problem persists, check for a faulty HDD.

N OTE : To troubleshoot the HDDs, connect a monitor,

keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the 500GB HDD in the middle slot may be
faulty.
Port-03, the 500GB HDD in the bottom slot may be
faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
 TROUBLESHOOTING 165

Symptom Possible cause Suggested action

Printing (continued)

Color quality is Loose or faulty cable connections, or 1. Recheck the printer interface cable connections at the
not consistent. problem with the printer interface back of Fiery QX100 and the printer (see page 36).
boards 2. Reboot the Fiery QX100.
(Continued from previous
page.) 3. Reinstall system software.
4. Replace the printer interface cable.
5. Replace the printer interface board.
6. Replace the motherboard.
 TROUBLESHOOTING 166

Symptom Possible cause Suggested action

Printing (continued)

Print quality is poor. Missing or outdated printer Make sure that the appropriate printer description file
description file is installed.
For information on printer files, see Printing on the User
Documentation CD.
Application cannot find the appropriate
printer description file

Problem with the printer Test the printer and service, if necessary (see printer
service documentation).

Out of calibration or calibration 1. Start Command WorkStation, click the Calibrate icon in
information/curves on the active the toolbar. Click Restore Device in the Calibrator
partition are corrupted window, and then click OK.
Restore Device restores the currently selected Fiery QX100
(Possible causes continue on the next
calibration set to factory defaults.
page.)
If restoring default calibration does not solve the
problem, you may need to service the printer.
2. If restoring default calibration fixes the color quality,
the custom calibration may have been the cause of the
problem. Request that the site administrator recalibrate
the Fiery QX100 (for details, see Color Printing on the User
Documentation CD and any additional calibration
documentation for the Fiery QX100).
3. If the problem persists after recalibration, the
calibration information on the HDD may be corrupt.
Reinstall the system software.
4. If the problem persists, check for a faulty HDD.

N OTE : To troubleshoot the HDDs, connect a monitor,

keyboard, and mouse to the Fiery QX100.
Reboot the system. At the Serial ATA AHCI BIOS
screen on the monitor, wait for the Port-XX displays to
appear and press the Pause/Break key. If a HDD
description appears next to the Port-01, Port-02, and
Port-03 entries, all three HDDs are good.
If No device detected appears next to:
Port-01, the 250GB HDD in the top slot of the chassis
may be faulty.
Port-02, the middle 500GB HDD may be faulty.
Port-03, the bottom 500GB HDD may be faulty.
Replace the SATA data cable to the suspected faulty
drive. If the problem persists, replace the faulty drive.
 TROUBLESHOOTING 167

Symptom Possible cause Suggested action

Printing (continued)

Print quality is poor. Loose or faulty cable connections, or 1. Recheck the printer interface cable connections at the
problem with the printer interface board back of Fiery QX100 and the printer (see page 36).
(Continued from previous
2. Reboot the Fiery QX100.
page.)
3. Reinstall system software.
4. Replace the printer interface cable.
5. Replace the printer interface board.
6. Replace the motherboard.

Pages come out blank or tinted Loose cable connection between the 1. Recheck the printer interface cables and connections at
with a color. Fiery QX100 and the printer the back of Fiery QX100 and the printer (see page 36).
2. Reboot the Fiery QX100.

Problem with the printer Test the printer and service, if necessary (see printer
service documentation).

Loose or faulty cable connections, or 1. Recheck the printer interface cable connections at the
problem with the printer interface back of Fiery QX100 and the printer (see page 36).
boards 2. Reboot the Fiery QX100.
3. Reinstall system software.
4. Replace the printer interface cable.
5. Replace the printer interface board.
6. Replace the motherboard.
 TROUBLESHOOTING 168

Symptom Possible cause Suggested action

Printing (continued)

If the user can print the Fiery QX100 Test Page but cannot print a job from a computer on the network, request that the network
administrator do the following:
Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
Activate the network and use it to communicate with other printers.
Check the corrective actions listed in the user documentation on the User Documentation CD.
Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address) match the
settings used in the network.
N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain
EPS files.
 TROUBLESHOOTING 169

Clearing the CMOS

Use the following procedure to clear the CMOS for the Fiery QX100, when suggested as a
troubleshooting action.

TO CLEAR THE CMOS

1. Make sure the Fiery QX100 is powered off, and remove the power cable from the system.

2. Access and open the Fiery QX100 (see page 55).

3. Remove the battery from the motherboard (see page 92).

Set aside the battery so that you can replace it later.

4. Wait two full minutes.

5. Reinstall the battery (see page 92).

6. Reassemble the Fiery QX100 (see page 126).

7. Reconnect the power cable to the Fiery QX100.

8. Power on the Fiery QX100, and configure the date and time in Setup.

For more information, see Configuration and Setup on the User Documentation CD.
 SPECIFICATIONS 170

SPECIFICATIONS
This chapter provides an overview of Fiery QX100 features.

Hardware features
Two quad-core Intel Xeon 2.8GHz CPUs
Memory4GB
RJ-45 connector for 10Mbps, 100Mbps, or 1000Mbps connectivity
over twisted pair cable
One 250GB and two 500GB hard disk drives
Built-in DVD-RW drive

Physical specifications
Operating Environment:
Temperature: +5C to +40C
Relative Humidity: 10%-85% (non-condensing)
Power Supply Rating: 100-240V, 50-60Hz, 5A
Power Supply Voltage Input: 100-240V, 50-60Hz
Power Supply Current Input: 100V @ 8A Max.; 240V @ 4A Max.
Rated Power Consumption: 500W
Dimensions (Depth x Width x Height):
58.8 cm (23.17 in.) x 21.2 cm (8.36 in.) x 57.6 cm (22.7 in.)
Weight: 30.35 kg (66.90 lbs.)

Networking and connectivity

Supports AppleTalk and TCP/IP protocols simultaneously
Supports EtherTalk Phase 2
RJ-45 Ethernet connector that supports 10BaseT/100BaseTX/1000BaseT
twisted pair network connectivity
 SPECIFICATIONS 171

User software
Installers for the Fiery QX100 user software are located on the User Software DVD and on the
Fiery QX100 hard disk in e:\efi\user_sw. A complete description of the software is provided in
Welcome (located on the User Documentation CD). For optimal Fiery QX100 performance,
current versions of the user software should be maintained on every network computer that
might print to the Fiery QX100.

Safety and emissions compliance

The Fiery QX100 has been certified to meet the Restriction of Hazardous Substances Directive
(RoHS). In addition, it meets or surpass the following government standards:

Safety approvals EMI approvals

UL 60950-1 (2nd edition, 2007-03-27) FCC Class A

CSA-22.2 No. 60950-1-07 (2nd edition, EN55022: 2006 + A1:2007 Class A

2007-03)

EN 60950-1: 2006+A11 (TUV/GS mark) EN55024: 1998 + A1:2001 and A2:2003

CB scheme IEC 60950-1: 2001 (1st edition) AS/NZS CISPR22: 2006 Class A

CB scheme IEC 60950-1: 2005 (2nd edition)

 SERVICING THE SYSTEM WITH FURNITURE 172

SERVICING THE SYSTEM WITH FURNITURE

This chapter describes how to remove the Fiery QX100 from the furniture in order to access
internal components for service.

Procedures
If the Fiery QX100 is installed in the optional furniture, you need to remove it from the
furniture before performing most service procedures.

Monitor

Monitor pole

Fiery QX100

Table top

Drawer

Stand

F IGURE 52: Fiery QX100 installed on the furniture

 SERVICING THE SYSTEM WITH FURNITURE 173

REMOVING THE FIERY QX100 FROM THE FURNITURE

1. Make sure the Fiery QX100 is powered off and all the cables are removed from the back of the
Fiery QX100.

2. Remove the cable cover and disconnect the two monitor cables (power and video):

Powerfrom the back of the monitor and from the wall outlet
Videofrom the back of the monitor and from the back of the Fiery QX100

Power cable

Video cable
Cable cover

F IGURE 53: Removing the cable cover and monitor cables

 SERVICING THE SYSTEM WITH FURNITURE 174

3. Remove the thumbscrews that attach the Fiery QX100 stability bracket to the stand.

Stability bracket

Thumbscrews

F IGURE 54: Loosening the stability bracket

4. Lift the bracket and gently pull the Fiery away from the table top.

Make sure to pull the Fiery QX100 out just enough so that the front panel of the Fiery QX100 is
aligned with the back edge of the table top.
 SERVICING THE SYSTEM WITH FURNITURE 175

5. Remove the Fiery QX100 left panel (three screws) so that you can access the monitor pole
tightening mechanism.

Tightening
mechanism

Left panel

F IGURE 55: Removing the left panel

 SERVICING THE SYSTEM WITH FURNITURE 176

6. Use the 5mm Allen key to loosen the screw that secures the monitor pole to the Fiery QX100.

The 5mm Allen key should be stored in the side drawer of the furniture.

Allen key

F IGURE 56: Loosening the monitor pole

 SERVICING THE SYSTEM WITH FURNITURE 177

7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the Fiery QX100
monitor mount.

Monitor pole

Remove cables

F IGURE 57: Removing the monitor pole assembly

8. Remove the monitor cables from the Fiery QX100 and continue with the instructions in To
open the Fiery QX100 on page 57.
 SERVICING THE SYSTEM WITH FURNITURE 178

REPLACING THE FIERY QX100 IN THE FURNITURE

1. Make sure that the left side panel is removed from the Fiery QX100.

2. Place the Fiery QX100 upright on the furniture stand. Slide the Fiery QX100 forward just until its
front panel is aligned with the back edge of the table top.

Use the handle on the stability bracket to lift the rear of the Fiery QX100 and slide it forward.
3. Feed the monitor cables (power and video) into the access cutout in the back of the
Fiery QX100. Pull each cable out of the top of the Fiery QX100.

Power cable

Video cable

Top cutout
Back cutout

F IGURE 58: Routing the cables through the access cutout

 SERVICING THE SYSTEM WITH FURNITURE 179

4. Lift up the pole assembly and insert the pole into the top of the Fiery QX100 so that it is
inside the monitor mount. Tighten the assembly into place using the 5mm Allen key.

Store the 5mm Allen key in the side drawer of the furniture.

Tighten monitor
assembly

F IGURE 59: Tightening the monitor pole assembly

 SERVICING THE SYSTEM WITH FURNITURE 180

5. Reinstall the left panel on the Fiery QX100 with the screws you removed earlier.

F IGURE 60: Installing the left panel

 SERVICING THE SYSTEM WITH FURNITURE 181

6. Use the handle on the stability bracket to lift the rear of the Fiery QX100. Slide the Fiery QX100
all the way forward into the stand. Lock the Fiery QX100 into place with the two thumbscrews
you removed earlier.

Stability bracket (lock into

place with two thumbscrews)

F IGURE 61: Locking the stability bracket

7. Connect the two monitor cables (power and video):

Powerto the back of the monitor and to the wall outlet

Videoto the back of the monitor and to the back of the Fiery QX100
 SERVICING THE SYSTEM WITH FURNITURE 182

8. Replace the cable cover over the cables and monitor pole.

Cable cover

F IGURE 62: Installing the cable cover

9. Replace the Allen key in the furniture drawer and continue with the instructions for
reassembling the Fiery QX100 on page 126.
 INDEX 183

INDEX
Numerics C
1 file(s) copied 156 cables
AC power 34
A checking 136
activity light 41, 42, 67 copier/printer interface 34
administrator 14 CPU fan 54
AppleTalk 23 crossover Ethernet 34, 37
archiving jobs 128 DVD drive 53, 123
front fan 54
B front USB port 53, 123
back fan HDD 53
removing 107 keyboard 36
replacing 108 monitor 36, 173, 178
back panel mouse 36
bracket cover plate 50, 64, 65, 136 network 37
connectors 50, 51, 136 power button 53, 123
slot assignments on 51 power supply 54, 113
battery 92, 153 power, AC 33
motherboard location of 72 printer interface 33
beep codes 144 reset button 53, 123
BIOS chip 79, 80 ribbon 53, 123
boards SATA 53
copier interface 63 speaker 53, 123
graphics 65 straight-through Ethernet 37
motherboard 71 UIB 53
user interface 67 unpacking 33
video interface 24 checking
boxes, unpacking 32 cables 136
bracket errors 144
front fan 105 internal components 137
furniture 174, 181 checklist for service calls 29, 40
hard disk drive 117, 118 clearing the CMOS 94, 97, 102, 152, 169
stability 174, 181 clock 153
bracket cover plate 50, 64, 65, 136 closing the system 126
buttons CMOS, clearing 94, 97, 102, 152, 169
down 41, 42, 67 ColorWise 23
line selection 41, 42, 50, 67 component sled 121
menu 41, 42, 67 components
UIB, replacing 69 checking 137
up 41, 42, 67 exploded view of 52
 INDEX 184

Configuration page 44, 129 dongle

connectors error message about 91
back panel 50, 51, 136 SeeQuence Suite 34, 36
graphics board 51 service 83
motherboard 51, 72 single-use 83
network 37 transferring options (motherboard
video interface board 51 replacement) 86
Control Panel dongle information 89, 90
activity light 41, 42 down button 41, 42, 67
buttons 41, 42, 67 drives
commands 42 DVD 124
defined 15 hard disk 114119
using 41 dual-core CPU 24
copier interface board DVD drive 15
diagram of 63 cables 53, 113, 123
copier touch panel 43 ejecting media from 42
copier/printer interface cable 34 removing 124
cover plate 50, 64, 65, 136 replacing 125
CPU 24, 99102
diagram of assembly 98 E
dual-core 24 Eject CD/DVD command 42
fan cables 54 e-mail printing 23
quad-core 24 EMI approvals 171
removing 99 Enclosure, for HDD 119
replacing 101 EPS files 26
transfer of 79 errors
crossover Ethernet cable 37 beep codes 144
customer site checklist 29 Fatal error 91
Fiery Options Utility 91
D Invalid dongle found 91
diagnostics More than one dongle found 91
beep codes 144 network 158
error messages 91, 144, 156157 No dongle found 91
network 158 No upgrade can be done 91
printing 159168 No uses remaining 91
startup 145152 printing 159168
system problems 153155 shutdown 153
DIMMs startup 145152
beep code for 144 system problems 153155
configurations 24, 95 transferring options 91
removing and replacing 97 Unknown platform 157
transfer of 79 Used Dongle 157
display window 15 Wrong/Missing dongle 157
documentation 12, 33 ESD (electrostatic discharge)
safety precautions 19
wrist grounding strap 22
Ethernet cable 37
exploded view 52
 INDEX 185

F J
faceplate 59, 60 job log 128
fans jobs, archiving 128
back fan 107 jumpers on motherboard 73
CPU 54, 98
front fan 54, 104 L
Fatal error 91 LAN (local area network) 20
Feature Update CD 86 LCD 15, 17, 41
ferrite 113, 120, 123 LED 41, 42, 67
Fiery Options Utility DVD 8690 left panel 57, 175, 180
Fiery pages 44 line selection buttons 41, 42, 50, 67
Fiery Scan 23 Log On to Windows password 88
Fiery.1 password 88, 131 Logon Information password 131
firmware update 119
flathead screwdriver 22 M
fonts 23, 128 magnetic tools 22
front fan magnetic warning 22
mounting bracket 105 media pack 33, 34
removing 104 media, ejecting 42
replacing 106 memory configurations 24, 95
front panel 50 menu button 41, 42, 67
removing and replacing 59 monitor
functional diagram 25 cables 173, 178
furniture 172182 pole 175, 176, 179
More than one dongle found 91
G motherboard
graphics board 65, 140 battery on 72, 92
grounding strap 22 connectors on 51, 72
description of 71
H DIMMs on 95, 97
hard disk drives 114118 illustration of 72
cable 113 installation of 80
description 114 jumpers 73
firmware update 119 mounting screws for 72
mounting screws 118 new 79, 83
numbering 115 removal of 7475
proper handling 114 snap top standoffs on 78
removing 116 transferring options to 86
replacing 79, 118 verification of 83
security Enclosure 119 verifying transferred options 89, 90
HDD Security Option 119 viewing dongle information 89, 90

I N
interface cable 34 NetWise 23, 26
Invalid dongle found 91 network administrator 14, 27, 31
IP address 20 network cable 37
IP Address command 42 network problems 158
IPP 23
 INDEX 186

networks printing
checklist 30 Configuration page 44
connecting 37 options 26
precautions 20 print engine test page 29
supported 23, 24, 170 printing problems 159168
No dongle found 91
No upgrade can be done 91 Q
No uses remaining 91 quad-core CPU 24

O R
One of the disks is bad 157 reassembling the system 126
opening the system 57 reset button 46, 47, 50
options transfer, to new motherboard 86 cable 53, 123
removing 120
P replacing 122
panels restarting server 42
faceplate 59, 60
front panel 59 S
left panel 57, 175, 180 safety approvals 171
order of removal 57 scanning jobs 23
plug 61 screwdriver
top panel 61 flathead 22
parts, exploded view of 52 Phillips 22
password 131 security Enclosure 119
Windows 88 SeeQuence Suite 33, 36
PCI-E1 x8 72 server
PCI-E2 x8 66, 72 touch panel display 43
Phillips head screwdriver 22 server information 89, 90
plug 61 service bulletins 22
Portable Document Format (PDF) 23, 26 service calls
PostScript 23, 26 checklist 29, 40
power tools required 22
AC cable 33 service dongle 83, 86
cable 34 Service Mode 83
precautions 30 service procedures, overview 49
power button 50 service technician 14
cable 53, 123 Setup
removing 120 accessing 43
replacing 122 Setup options
power supply recording 129
cables 54, 113 shutting down 42, 47, 48, 55
removing 111 single-use dongle 83
replacing 113 sled 121
voltages 110 slot assignments 51, 72
precautions 17, 22 snap top standoffs 78
printer interface board software
cable 33 system 79
user 14, 31, 129, 171
 INDEX 187

space requirements 29 U
speaker Unknown platform 157
cable 53, 123 unpacking 32
removing 120 up button 41, 42, 67
replacing 122 updating software 133
specifications 170 Used Dongle 157
startup problems 145152 User Documentation CD 171
startup procedure 46 user interface board (UIB)
startup sequence 143 activity light 67
straight-through Ethernet cable 37 buttons, replacing 69
switch bank assembly 120 description 67
cables 53 display window 67
removing 120 line selection buttons 67
replacing 122 menu button 67
system problems 153155 removing 68
system software 79 replacing 69
defined 15 up/down buttons 67
description of media 129 user software 14, 31, 129, 171
installing 130 User Software DVD 128, 129, 171
System Software DVD 128, 129
system updates 133 V
verifying the motherboard installation 83
T verifying transferred options 89, 90
Tag 1 24 video interface board 24
TCP/IP 23 removing 64
terminology 11, 14, 49 replacing 64
Test Page, print engine 29 viewing dongle and server information 89, 90
Test Page, server 44 voltages, power supply 110
thermal compound 80, 102
TIFF 26 W
tools required for service/installation 22 Windows operating system
top panel, removing and replacing 61 password 131
touch panel 43 Windows XP Pro FES
touch panel display documentation scope 12
accessing Setup 43 installation media 15
illustrated 43 wrist grounding strap 22
transferring options to the motherboard 86 Wrong/Missing dongle 157