Membership Guide: A World of Rewards

A World of Rewards
Membership Guide
contents contents
Welcome to Asiana 04
05
The World of Asiana Club
��
Elite ��
Membership
11 Star Alliance Membership

Asiana Airlines is pleased that you have selected
12 ��
Star Alliance ��
Elite ��
Benefits
Asiana Club as your frequent flyer program of choice.
13 ��
Star Alliance Airlines ��
Lounges
We know that you have many options

14 Earning Miles
when it comes to earning free travel.
14 Introduction of Mileage Validity Period
16 ��
Guide to ��
Earning ��
Miles on Asiana Airlines
That's why we have designed Asiana Club to be one of
17 ��
Asiana Airlines ��
Standard ��
Miles Accrual Chart
the most flexible programs in the industry, enabling you to earn
18 Partner Airline Miles Accrual
miles faster and use your awards, easier.
20 Partner Airline Standard Miles Accrual Chart
24 ��
Non-airline Partners
28 ��
Guide to ��
Earning ��
Miles on ��
29 Redeeming Miles
30 Redemption Procedures
31 Special Benefits
33 Asiana Airlines Awards Chart
34 Guide to Redeeming Miles
35 Guide to Asiana Award Ticket
37 Guide to Asiana Upgrade Award
38�� Guide
��
to Re-fund, Re-issuance of Unused or Lost
��
Awards and
Itinerary Changes
Guide to Partner Airline Bonus Award Travel
43 Guide to Seat Upgrade on Partner Airlines
46 ��
Tracking Your
��
Mileage
46 How to earn Miles automatically
47 Checking your Account
48 How to Claim Missing Miles
49 Asiana Club General Rules

53 Miles Chart by Destination
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● Asiana Club Membership

The World of
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Elite
Asiana Club Kim-migeun 02/2010
Platinum Diamond Plus Diamond Gold

General Internet
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Silver Magic Miles
● ��
Special Membership
Magic Miles
Asiana Club is the umbrella under which we care for our most
Magic Miles is Asiana’s award winning frequent
valuable customers. Members in our program not only earn
flyer program for kids under age 11. Members
miles towards free travel when they fly on Asiana Airlines, but
can earn miles by flying with Asiana Airlines
earn miles when they use our partners as well.
or partner airlines and enjoy free travel based
With Asiana's membership in the Star Alliance network
on miles accrued. Upon reaching the age of
of leading international airlines, a whole new world of
12, Magic Miles members will automatically
opportunities and benefits is now available for Asiana Club
convert to Asiana Club members.
members.
This Membership Guide has been designed to provide you i - Club
an easy reference to our program's benefits, partners, awards, i - Club is Asiana's internet based mem-
rules, terms and conditions. Since the program is always under bership club. All Asiana Club members with us.flyasiana.com
continual update and improvement, you will find the most current valid e-mail addresses are invited to join
Asiana Club information on our website, us.flyasiana.com. i - Club to receive latest news, promotion
information and e-newsletters.
● Enrollment Guide
Eligibility • Any person without age restriction
Elite Membership
(Kids under 11 will be enrolled in Magic Miles.)
How to Enroll • Register online at us.flyasiana.com, at any Eligibility for Elite membership upgrade shall be based on
Asiana Airlines Airport offices, sales offices or in - flight Asiana Airlines and Star Alliance airlines miles.
Issuing Membership Card • Mailed within two weeks Asiana Airlines Star Alliance airlines
for online enrollment, On - the - spot at Asiana Airlines On-board Miles ○(Asiana flights) ○
Trips ○ ×
domestic offices in Korea and international branches in
selected cities. 1
Except through Star Alliance airlines, miles earned through
1 Beijing, Changchun, Frankfurt, Guangzhou, Hong Kong, London, Los Angeles, Manila, New promotion and other partners shall not be included in terms for
York, Paris, Shanghai, Singapore, Sydney, Taipei, Tokyo, Yantai
upgrades and status quo.
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● Asiana Club Elite Membership Status(New) 3. Exisiting members with Gold status or above

New Asiana Club Elite Membership Status will become - R e-evaluate membership based on the old policy upon
expiration of your Elite Status
effective as of Oct.1, 2008.
If you are promoted to Elite Status prior to Oct. 1, 2008, you
1. Qualification criteria for Elite Members will maintain Elite Status during the remaining qualification
Category After change Remark term even after the new policy comes into effect. When Elite
Platinum Accure 1,000,000 on-board miles or 1,000 trips with No Status qualification term expires, your membership level
Asiana Airlines (Qualification validity period : Lifetime) change
will be determined based on a one time re-evaluation under
Diamond Accrue 100,000 on-board miles, or 100 trips with New
the old policy. If you meet the qualification requirements of
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Plus Asiana Airlines every 24 months from ‘Reference Day’
the old policy, you will be granted Elite Status for 3 years.
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Diamond Accrue 40,000 on-board miles, or 50 trips with Asiana

Airlines every 24 months from ‘Reference Day’
However, during the Elite Status qualification term of the old
Gold Accrue 20,000 on-board miles, or 30 trips with Asiana
Airlines every 24 months from ‘Reference Day’ policy, if a member meets the level promotion criteria of the
• On-board
mileage includes miles accrued by traveling with Asiana Airlines or Star Alliance
new policy, then the member will be promoted.
airlines, and excludes bonus mileage for Elite members, partner mileage, or mileage ex) A
member who has been promoted to Gold level status on Aug. 1, 2008 will maintain
offered in promotional events his/her status until Aug. 31, 2011, and on Sep. 1, 2011, the expiry date, he/she will be
• Asiana Trips are only accounted the number of boarding by Asiana Airline flight number. evaluated based on his/her flight record in the past 3 years under the old policy. If he/she
(※ Trips with Asiana Airline flight number but operated by Star Alliance are excluded) meets the old criteria of the qualification requirements, he/she will be granted Gold
• New policies will assign a new level based on flight records every 24 months from membership for 3 years. If he/she accumulates 40,000 miles, or travel with Asiana Airlines
Reference Day regardless of the current membership level. 50 times, a qualification for upgrade to Diamond for 24 months between Oct. 1, 2008 and
• On-board miles earned after the boarding date will be reflected in membership level Sep. 30, 2010, he/she will be promoted to Diamond Status immediately under the new
evaluation based on the ‘boarding date’. policy.
• When a member meets the Elite membership qualification criteria, upgrade to Elite
membership becomes effect on the following day.
|Reference day| 4. Provision of Grace Period
Classification Reference day - both old and new policy will be applied for 2 years
Members who enter on or before September 30 , 2008 October 1, 2008 Between the old and the new policy, the more favorable
Members who enter on or from October 1, 2008 Entrance day
policy will be applied to members during the 2- year
• Reference day for Elite members (Gold of above) who were promoted before October 1, term between Oct. 1, 2008 and Sep. 30, 2010. Members
2008 and who were promoted during their grace period under the previous criteria can be
their expire date of Elite member status qualification term. promoted during that period under the old policy can
maintain Elite Status for 3 years, and during the 3 years
2. Qualification term for Elite Status
qualification term, the member can be promoted under the
- ‘Advance Promotion Bonus Term + 24 months’
new policy. If the Elite Status qualification term expires
Membership levels will be assigned based on flight records
according to the old policy, a new membership level will be
of every 24 months from Reference Day, beginning Oct. 1,
assigned based on flight records of the last 24 months from
2008. If you meet the qualifications for each level within
24 months, you will be promoted to the next level and can expiry date or flight records in the 24-months term after
maintain Elite Status for the ‘Advance Promotion Bonus level promotion under the new policy.
ex1) If a Gold member meets the Diamond level qualification requirements under the new
Term + 24 months’. When the qualification term expires, policy (40,000 on-board miles, or boarding Asiana Airlines 50 times), or meets Diamond
the new membership level will be granted based on flight qualification requirements under the old policy (100,000 on-board miles, or boarding
record over the last 24 months up until the expiry date. Asiana Airlines 100 times) within 2 years from Oct. 1, 2008, the member will be
promoted to a Diamond member.
Flight records during the ‘Advance Promotion Bonus term’
ex2) If a Silver member is upgraded to Gold member status under the old policy on Oct.
will not be considered in the membership evaluation. 1, 2009, the member can maintain a Gold status for 3 years until Oct. 31, 2012. New
ex) A
Silver member will be promoted to a Gold member if the member earns 20,000 membership level will be granted to the member based on evaluation from Oct.1, 2009
miles within 6 months from Oct. 1, 2008(Reference day), and the member can to Sep. 30, 2011 or from Oct. 1, 2010 to Sep. 30, 2012 under the new policy.
maintain a Gold level status for the next 44 months from Apr. 1, 2009 to Nov. 30,
2012. When the Gold level status expires, a new membership level will be assigned
based on flight records in the past 24 months from Nov. 1, 2010 to Nov. 30, 2012.
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● Asiana Club Elite Membership Status(Old) ● Asiana Club Elite Member Benefits(New)

The more you travel with Asiana or Star Alliance partners, New services will be provided to existing Elite members
the quicker you will earn additional benefits and prestige of to ensure a variety of benefits. New services will become
an Asiana Club Elite program member. At Asiana, we make effective from Oct. 1, 2008.
it easier for you to qualify for Elite status by allowing you Category Gold Diamond Diamond Plus Platinum
(new)
to apply your total accumulated miles from both Asiana and
Additional boarding 5% 10% 15% 20%
Star Alliance flights towards Elite qualifications from the Bonus mileage 1
day you first sign up for Asiana Club program. All class of Mileage discount 1coupon 1 coupon 2 coupon 2 discount
coupon 2 (5,000 miles (50% discount (50% discount coupons for a
service mileage bonuses count towards your Elite qualification Discount) for seat upgrade for seat upgrade seat upgrade for
thresholds as well. We then go the extra step of making it redemption or redemption or every 100,000
10,000 miles 10,000 miles Asiana boarding
easier for you to re-qualify for your Elite status by setting very discount) discount) miles after level
promotion
attainable flight mile goals over a 3 year qualification term,
Lounge 2 business Asiana Airlines Asiana Airlines Asiana Airlines
instead of the annual re-qualification required by most airlines.
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access class lounge Business class First class lounge, First Class
access coupons lounge, Star Star Alliance lounge, Star
Kim-migeun 02/2010 Gold Diamond Platinum at Asiana Alliance Gold Gold Lounge Alliance Gold
Airlines 3 Lounge (including 1 Lounge
Qualifications
(including 1 guest) (including 1
guest) guest)
Asiana / Star Alliance 40,000 miles 100,000 miles 1,000,000 miles Priority Dedicated Dedicated Highest available Highest
check-in 3 counter counter (Business counter available
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airline flight miles

class counter if counter
or Asiana Trips or 50 trips or 100 trips or 1,000 trips not available)
Elite Status Term 1 3 years 3 years Lifetime Free bag allawance 10kg(except Transpacific Transpacific route 1piece
•Asiana Airlines transpacific route 1piece (Max 23kg) / Other route-30kg
Renewal 25,000 on-board 40,000 on-board Lifetime
route) (Max 23kg) /
Requirements 2 miles miles Other route 20kg
or 30 trips within or 50 trips within •Star Alliance × Transpacific route 1piece (Max 23kg) / Other route20kg
3 years of gaining or 3 years of gaining or
requalifying for requalifying for Priority Baggage ○ ○ ○ ○
Elite Status Elite Status Priority Waitlist4 ○ ○ ○ ○
Star Alliance Priority Standby4 ○ ○ ○ ○

Elite Status Priority Boarding × ○ ○ ○
50% of additional × × ○ ○
1
mileage redemption
If you do not have a elite membership card that states your qualification period, you may waiver on peak
not have the mileage benefits for elite members when you use the Asiana Airlines or other season 5
Star Alliance member flights. Please get a reissuance of membership card stating the
Award Within transfer All Asiana Club All Asiana Club All Asiana Club
membership qualification period. transfers scope members members members
2
Excluding promotional and partner miles. Level promotion gift × ○ ○ ○
Tickets marked with a discount of more than 50% on the fare basis, special discount
mileage validity 7 yr 7 yr 7 yr 7 yr
tickets ineligible for mileage accumulation, and award tickets or free tickets are excluded
Period
from mileage eligibility under this program.
Eligibility for Star Silver Gold Gold Gold
You will be reinstated to your original status, if you meet the status re-qualification Alliance Elite
requirements within three years after the downgrade. You will be reinstated to your original Membership
status, if you meet the status original qualification requirements after the downgrade.
Shading areas are newly offered benefits.
1
Bonus boarding mileage for elite membership
- Bonus mileage will be provided from Oct. 1 based upon boarding date
- The additional mileage is provided only when a member travels with Asiana flights
operated by Asiana Airlines. Additional bonus mileage will not be provided when a
member travels with Asiana Airlines code share flights or with non-Asiana Airlines flights
due to delay or cancellation.
- First class /Business class passengers will also be provided with additional bonus miles
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based on TPM.
Star Alliance
Star Alliance Membership

- Economy class passengers will be provided with additional bonus miles in accordance
with a mileage accrual policy for airfare or booking class and this additional bonus
mileage will not be reflected in membership evaluation
2
ex) A group air ticket will be provided with 80% additional bonus miles of TPM.
Mileage Discount Coupon

Membership
- Mileage discount coupons will be provided to members whose status have been promoted, or
Elite members who meet new qualification requirements after Oct. 1, 2008. And the coupons
are valid for 12 month from the date of issuance.
- It is only valid for seat upgrade or award ticket for flights operated by Asiana Airlines.
And this coupon is non-transferable.
- The coupon for Diamond, Diamond plus and Platinum members can be used either 50%
mileage redemption discount for seat upgrade or 10,000 mile discount for award ticket.
3
Lounge Access Coupon(for Gold member)
- Lounge access coupons will be provided to members whose status have been promoted
to Gold members, or Elite members who meet new qualification requirements after Oct. 1, A comfortable place to relax. A place at the head of the line. A
2008. And the coupons are valid for 24 month from the date of issuance.
- If a member boards Asiana Airlines flights, the member can only use an Asiana lounges higher caliber of service. As an Asiana Club Elite member, you
directly run by Asiana Airlines. will automatically be awarded the following Star Alliance Gold
- Only coupon holders may have lounge access, but a coupon holder can pass it onto an
accompanying guest. or Star Alliance Silver Status benefits whenever you travel on
4
Priority Waitlist and Priority Boarding any of the Star Alliance airlines. You can also use accumulated
- The priority will be provided according to the membership grade
5
mileage to receive award tickets or seat upgrades and other
50% of additional mileage redemption on peak season
- Diamond members are also subject to additional 50% miles redemption. The policy is not various benefits including lounge access.
effective as of Oct. 1, 2008. After a 2-year grace period, the policy will come into effect
as of Oct. 1, 2010.
● Star Alliance GoldTM and Star Alliance SilverTM
● Asiana Club Elite Member Benefits(old)
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Asiana Club Platinum, Diamond Plus and Diamond members

Gold Diamond Platinum
qualify for Star Alliance Gold Status, and Asiana Club Gold
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members qualify for Star Alliance Silver Status.

Check-In Dedicated Counter
(Business Kim-migeun 02/2010
Dedicated Counter or
1 level upgraded
Dedicated or
First Class counter Kim-migeun 02/2010
As long as you maintain your Elite status in Asiana Club,
if not available 1) counter from your (or highest available
onboard class class) you will continue to qualify for Star Alliance Elite benefits.
Lounge Access 2 None Worldwide Asiana Worldwide Asiana Kim-migeun 02/2010
Gold Diamond Diamond Plus Platinum
and Star Alliance and Star Alliance
lounges + 1 guest lounges + 1 guest Asiana
Free bag 10kg 20 kg or 1 piece 30 kg or 1 piece Club
Allowance (Except transpacific route)
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•OZ Flights
•Star Flights None 20 kg or 1 piece 20 kg or 1 piece Star Elite
Status Kim-migeun 02/2010
Priority Baggage ○(Asiana flights) ○ ○

Priority Waitlist ○ ○ ○
Star Elite Priority Priority Reservations
Priority Boarding × Business Class First Class
Benefits Reservations Waitlist
Priority Standby ○ ○ ○ Waitlist
Award Transfers None ○ ○
(when transferred Priority Airport Priority Airport Standby
to the third party) Standby Priority Airport Check-in
Award Blackout × ○ ○ Priority Baggage Handling
Period Fee Waiver
Priority Boarding
Special Gift × ○(upon qualification) ○(upon qualification) Worldwide Airport
1 Lounge Access + 1 guest
Some airports may have restrictions for Gold member’s use of Business Class counters
2
Asiana and Star Alliance carrier boarding pass holders only.
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Gold Diamond Diamond Plus Platinum Star Alliance Airline Lounges
Star Alliance Membership

Star Elite Priority Airport Extra Baggage Allowance
Benefits Standby 20 kg or 1 piece Asiana Lounges
• For more information on Star Alliance benefits, please visit staralliance.com.

Maple Leaf Lounges
Air China Lounges
Star Alliance Elite Benefits Koru Club Lounges

International Lounges
Signet
Priority Airport Star Alliance Silver and Star Alliance Gold status give you Club ANA Lounges
Standby priority on airport standby1 lists for flights on which you ANA Lounges
don't have reservations.
Senator Lounges
Business Lounges
Priority If you wish to travel on a flight that is already fully
Reservations booked, your Star Alliance Silver or Star Alliance Senator Lounge
Waitlist Gold status gives you priority when a seat become Business Lounge
available. Frequent traveler Lounge
Star Alliance Lounges(Dubai) ** LH
Priority Airport Star Alliance Gold members can proceed directly to any Diamond Club Lounges 1
Check - in of the specially designated Star Alliance Gold check-in Business Lounges
counters, regardless of the fare paid or class of service.
Presidents Club
Priority Regardless of your paid fare or class of service, a priority

Baggage tag featuring the Star Alliance logo identifies your bags so Scandinavian Lounges
Handling that they are among the first to be unloaded. Business Lounges
Shanghai Airline Lounges
Priority As a Star Alliance Gold member, you will be able to
Boarding enjoy the freedom of boarding 2 at your leisure. You are
entitled to board at your convenience along with First or Silver Kris Lounges (Business Class) 2
Business Class passengers and other top-tier frequent flyer SIA Premier Lounges
members. Cyad First Class Lounge
Baobab Premiem Class Lounge
Extra Baggage Regardless of your paid fare or class of service, you are
Allowance entitled to an additional 20 kg (44 pounds) of baggage, or Spanair VIP Lounge
one additional piece when the piece concept 3 applies.
Swiss First Class Lounge
Senator Lounge
Worldwide Regardless of your paid fare or class of service, you
Swiss Business Class Lounge
Airport and a guest 4 can use any of Star Alliance worldwide.
Lounge Access Just look for the Star Alliance Gold sign outside the TOP Executive Lounges
lounge and present the ticket for your same-day Star
Alliance flight, your boarding pass and your Asiana
Royal First Lounge
Club card featuring the Star Alliance Gold logo.
Roayl Silk Lounge
1 This benefit is not permitted on Star Alliance award tickets Roayl Orchid Lounge
2 Where available CIP Lounge
3 The piece concept applies primarily on flights to and from North or South America and in this
case you can check three bags instead of the standard two. (One additional piece, max.23 kg)
United First international Lounge
4 Guest must enter the lounge with the eligible Asiana Club member and
United Red Carpet Club
must be departing on a Star Alliance carrier, though not necessarily on the same flight.
※ Star Alliance Elite benefits shall be offered to who holds valid Asiana club card.
US Airways Club
Envoy Lounges
※ Star Alliance Elite benefits may not be provided during a period of updating members' status
information among partner airlines, approximately 2 to 3 weeks from the date of Star Alliance 1
Customers under 18 years of age can only access Business Lounges
Silver/Gold status change. 2
In Singapore, access Singapore Air’s SIA Premier Lounge
12 13
stable mileage program. While most airlines around the world
Earning Miles
Introduction of Mileage Validity Period

make earned miles redeemable for 1 to 3 years, Asiana Airlines
will grant up to 7 years for redemption according to member
class.
● Launch of the new policy : Oct. 1, 2008

All miles that members begin to earn from Oct. 1, 2008 will
be subject to the implementation of the new expiration policy.
Under the policy, unused miles cannot be carried over which
means are miles will expire. However, all miles that are
accumulated up until Sep. 30 2008, will not be affected by the
Asiana Airlines has made it easy to earn miles no matter where new expiration policy.
you are or what you're doing. The best way to maximize your
● Validity period by membership level
miles is to understand all the opportunities that are available
Mileage expiration period will be determined by membership
to you and then take full advantage of Asiana Airlines and
level at the point of boarding or mileage accrual.
all its partners to make your mileage account grow. Here are
Membership Level Validity Period
ways you can earn Asiana Club miles. The accrued mileage
Silver & Magic miles By the end of the same month 5 years after “boarding date” or
is offered free of charge, and the value of mileage can not be members “mileage accrual date"
measured before redemption as there should be a possibility for Elite members By the end of the same month 7 years after “boarding date” or
“mileage accrual date"
redemption standards to be changed.
• Elite
members include Gold, Diamond, Diamond Plus (New), and Platinum Members.
• Validity
period will begin from “Boarding date” for on-board miles, and from “mileage accrual
● Earning Miles on Airlines date” for non-on-board miles.
Provide your Asiana Club number upon reservations, or present

your Asiana Club card when purchasing your ticket and during ● Sequence of mileage redemption
check-in. Miles will be automatically accrued to your account Miles that are subject to the validity period policy (those that
after boarding is complete. On partner airlines miles will be will be accrued from Oct. 10, 2008) will be redeemed first
credited to your account 8 days after the boarding date. before miles that are not affected by the mileage validity period
policy (those that have been earned up until Sep. 30, 2008) are
● Earning Miles on Partners redeemed. When accrued miles are redeemed, mileage with a
Upon reservation advice that you are a member of Asiana Club, shorter residual validity period will be redeemed first.
and present your Asiana Club card when using services.
Introduction of Mileage Validity Period

Asiana Airlines has not implemented an expiration policy in our
mileage program to date. However, we announce that Asiana
Airlines will now introduce an expiration date in order to run a
14 15
● Validity period for miles accrued after actual 2. Actual Award Mileage of each segment will be calculated
Earning Miles
boarding date on the basis of TPM (Ticketed Point Mileage) by IATA
The validity period for miles that are accrued after actual (International Air Transport Association) and settled by
boarding date of Asiana Airlines or other partner airlines will Asiana Airlines.
begin from the actual boarding date. 3. Asiana Club mileage shall be based on the purchased class
of service, not the seated class of service.
● M iles with passed expiry date will not be ex) When you use an upgrade award from Y to C or C to F, you will not receive the class of
service bonus for the upgraded class of travel.
refundable.
If a member requests a refund for a mileage reward flight ticket 4. Tickets marked with a discount of more than 50% on the
with past expiry date at the point of refund request, the miles fare basis, special discount tickets ineligible for mileage,
and award tickets or free tickets are excluded from mileage
cannot be refunded. Miles whose expiry date has not been
eligibility under this program.
reached will only be refundable.
5. When traveling on an Asiana code-share flight with a non-
● Elite status will be determined by each member’s Star Alliance airline, regardless of flight number, you will
flight records regardless of mileage redemption or accrue Asiana Club miles if the flight is operated by Asiana
mileage expiration. Airlines. However, if traveling with a flight operated by non-
Star Alliance airline, you will accrue Asiana Club miles only
when you are ticketed on an Asiana flight number.
Guide to Earning Miles on Asiana Airlines ※ Flights for: BX (Air Busan), CZ (China South Airlines), KC (Air Astana), MU (China Eastern
Airlines), QF (Qantas Airways), XF (Vladivostok Air), ZH (Shenzhen Air)
ex) Incheon / Shanghai OZ / MU code share flight
1. To ensure your miles are auto credited to your account, 1) F lights operated by Asian Airlines: Asiana club miles will be accumulated regardless
of flight no.
provide your Asiana Club number when making reservation, 2) F lights operated by China Eastern Airlines : Asiana Club miles accumulation will be
accumulated on a ticket issued by Asiana Airlines.
or present your Asiana Club card when purchasing your ticket
and during check in. Miles will be credited to your account.
Asiana Airlines Standard Miles Accrual Chart
In the Event of Missing Mileage • Members are respon-
sible for retaining tickets, electronic ticket receipts and Mileage
Class Eligible booking classes
boarding passes until the mileage appears on their mileage accumulation rate
F, A 150%
summary. Should there be any mileage discrepancies, First class
O 0%
members may file a claim for missing mileage up to one
C, D, Z 125%
year from the original boarding date. To accumulate miles, Business class J 100%
Members will be required to submit an original or copy of I, R 0%
their paper ticket, or passenger itinerary for their e-ticket, Y, B, M, H, E, Q, K, S 100%
and an original boarding pass for each flight segment in Travel class
T, G ( tickets for group discount) 80%
question to Asiana Airlines. (Miles will only be accumulated V, W 70%

L, X, N 0%
for the boarding after membership enrollment.)Members
1 Mileage accrual rate 100% means the accrual direct distance between two cities based on
may check whether mileage has been credited to their TPM (Ticketed Point Mileage) by IATA (International Air Transport Association).
account by visiting Asiana's website. 2 Tickets marked with a discount of more than 50% on the fare basis, special discount tickets
for no mileage accumulation, bonus tickets or free tickets are excluded from mileage
- by visiting : Asiana Airlines Branch or Airport Ticket Office accumulation.
3 When you upgrade your seat, the mileage will be accumulated by the ticket purchased.
- by postal service : Asiana Club Service Center (refer to the page 55 for center address)
When you send your information by registered mail, please send us your membership number This mileage accumulation chart is only for the Asiana
and contact number.

16 17
Airlines operation and standard mileage accumulation is • Between Star carriers : Eligible to accrue mileage.
Earning Miles
ex) N
agoya / San Diego NH / UA code share flight : Eligible to accrue mileage.
subject to change according to the partners’ circumstances. • Between Star carrier and non-Star carrier: Eligible to accrue mileage only when a flight
Please refer to P 53 for mileage accumulation by segments operated by Star carrier, No mileage for non-star carrier
ex) Incheon/Tokyo operated by NH and issued by JL (non-Star carrier) : Eligible to accrue
mileage.
ex) Incheon/Tokyo operated by JL and issued by NH (Star carrier): No Asiana Mileage
Partner Airline Miles Accrual ※ However, you can earn miles on Asiana Club when flying on code-share flight between
Asiana and QR, regardless of name of the flight (for partner airlines mileage).
• When flying on code-share flights miles shall be credited based on the purchased air
Asiana Club members can also credit miles toward their
fare and class on the actual operating flight class.
account when flying on one of the partner airlines (Star ex) When boarding on an UA flight class Q, on an OZ/UA code-share flight actually operated
Alliance members and other partner airlines). by OZ: miles shall be credited based on the actual airline, OZ’s flight class V and air fare.
• Asiana and Air Busan code share flights: Eligible for Asiana mileage only when the
1. How to earn miles • Present your Asiana Club card ticket is issued under an Asiana flight number.
or provide your Asiana Club number when making 4. In case of code shared flight, additional mileage accumulation
reservations, purchasing your ticket and during checking- for elite members (Gold or above) is not valid.
in. Miles will be automatically credited to your account 5. Route and regional restrictions • When earning mileages
after boarding is complete. (Miles will be credited into on Asiana Club, class / route / regional restrictions may
your account 8 days after boarding date on a Star Alliance apply upon demand of the partner airline.
carrier). Your name on Asiana Club card should be identical 6. If an Asiana Club member is also a member in another
to the one on your passport. partner airline frequent flyer program, they must declare
In the Event of Missing Mileage • Members are respon- which frequent flyer program they wish their miles to be
sible for retaining tickets, electronic ticket receipts and credited at the time of booking. Asiana Club miles will not
boarding passes until the mileage appears on their mileage be awarded if a member is also qualified for or taking credit
summary. Should there be any mileage discrepancies, members for accruals in another airline’s frequent flyer program for
may file a claim for missing mileage up to one year1 from the the same itinerary that they are claiming Asiana Club miles.
original boarding date. To accumulate miles, Members will be Accrued mileage can not be transferred to other airlines’
required to submit an original or copy of their paper ticket, or mileage account.
passenger itinerary for their e-ticket, and an original boarding
7. For mileage management purpose Asiana Airlines and partner
pass for each flight segment in question to Asiana Airlines.
airlines can exchange information on members and miles
(Miles will only be accumulated for the boarding after
accrued inappropriately can be corrected and cancelled.
membership enrollment.)
- by visiting : Asiana Airlines Branch or Airport Ticket Office 8. Asiana Airlines reserves the right to exchange information
- by postal service : Asiana Club Service Center (refer to the page 55 for center address) with its partner airlines and audit its member's accounts
1 6 months for Singapore Airlines / Air China / Continental Airlines
to determine whether double credits have been received,
2. When boarding on a regular partner airlines’ flight, either through a member's fraudulent actions or through
you will earn miles based on Asiana Club’s terms and
administrative error. Asiana reserves the right to amend or
conditions.
remove any invalid or incorrect mileage and in the event of
3. When you fly on a OZ partner flight, you will accrue
member fraud, terminate a member's participation in the
mileage as follows. program and forfeiture of all mileage.
• You can earn miles on Asiana Club when flying on code-share flights between Asiana
Airlines and Star Alliance airlines. In case the operating airline is a star alliance 9. The following SAS routes are ineligible for mileage
member, miles earned accrual shall be based on the flight and standard accrual chart of
the operating airline. Country Norway
ex) Incheon / Nagoya OZ / NH code share flight : Eligible to accrue mileage. But, in case the Route All Domestic Routes
operating airline is NH, miles are accrued as the name of NH.
18 19
Partner Airline Standard Miles Airlines / FFP. Eff. Date Eligible Booking Classes
Earning Miles
ANA Economy Y, E 100%
Accrual Chart 2002. 5. 13 B, S, K, L, W, M, G, H 70%
T 50%
● Miles Accrual Chart No Miles O, I, R, X, N 0%
Minimum Actual
Standard miles accrual chart when flying on partner airlines
Austrian Business C, D, J, Z 125%
(Star Alliance member and other partner airline). 2003. 3. 1 Economy Y, B, M, H, Q, G, V 100%
The information herein after is subject to change according to W, S 50%
No Miles O, R, I, P, E, K, L, T, N, X, U 0%
partners’ circumstances. For the latest information please click
Minimum C/Y 625 / 500
on Asiana Airlines website us.flyasiana.com Asiana Club Blue1 Business A, C, D, J, Z 125%
Earning Miles Star Alliance or other partner airline. 2003.3.1 Economy Y, S, B, M, H, Q, V, E 100%
W, U, K, L, T, G, O* * 2008. 10. 1 25%
• M
iles earned on other partner airlines are not included in terms for elite membership
upgrades No Miles N, R, I, X 0%
Minimum C/Y 375 / 300 (W, U, K, L, T, G:75)
bmi Business C, D, J, Y, A*, P* 125%
● Star Alliance member carrier’s flight 2003. 3. 1 * from 2009. 4. 1
Economy B, K, M, H, S 100%
Airlines / FFP. Eff. Date Eligible Booking Classes
T, N, E, Q*, V*, G*, W*, O* 25%
Air Canada Business J 125% * from 2009. 4. 1
2003. 3. 1 C, D, Z 100% No Miles I, X, R 0%
Minimum Actual
Economy Y, B, H, L, M, O, Q, S, U, V, A,R,W 100%
(K, E, G, N, P, R, T : International Brussels Airlines Business J, C, D, Z 125%
routes except Canada ↔ U.S.A, from 2009.10.25 Economy Y, B, M, H, K, Q, V, T 100%
September 1, 2008) W, U, S, L, E 50%
No Miles X, D, W (K, E, G, N, P, R, T : Canada 0% No Miles O, I, X, R, P, G, N 0%
domestic or international route of Minimum Actual
C/Y
Canada ↔ U.S.��
A, from September
��
1,2008) Continental Business F, J, C, D 125%
Airlines Z
2009.10.27 Economy Y, B, M, H, K , Q, U, V, G, W, E, S, T, N, L 100%
Air China First F, P, A 150%
No Miles O, I, X 0%
2007. 9. 12 Business C, D, J, Z 125%
Minimum Actual
Economy Y, B, M, H, K 100%
Croatia Airways Business C, D 125%
L, Q, G, S, V, U, W 50%
2004. 12. 25 Economy Y, B, M, H, Q, V, W, S, G 100%
No Miles O, I, X, T, E, R, N 0%
No Miles N, X, R, I, T, E 0%
Minimum Actual
Adria Airways Business C, D, Z 125%
Egypt Air First F, A 150%
2004. 12. 25 Economy Y, B, M, H, Q, V, W, S, G, K, L, T, P 100%
2008. 7. 11 Business C, D, Z, J 125%
No Miles X, R, E, N, I 0%
Economy Y, B, M, H 100%
Q, K 75%
Air New Zealand Business C, D, Z, J 125%
No Miles I, X, R, Z 0%
2003. 1. 1 Economy Y, B, M, H, Q, V, W*, T*, U, E, O, A 100%
(Domestic flight *W, *T class 100%→ Minimum Actual
0% from January 1, 2010) LOT Polish Airlines Business C, D, Z 125%
No Miles L, G, S, K, R, N, I, X, P 0% 2003. 10. 26 Economy Y, B, G, H, M, Q, K, V, T, E 100%
Minimum Actual No Miles R, N, W, L, O, I, X, S 0%
Aegean Business A, C, D, Z 125% Minimum C/Y 625 / 500
2010.6.30 Economy Y, B 100% Lufthansa�� First F, A 150%
G, W, H, L, M, V, Q 80% 2003. 3. 1 Business C, D, Z, J 125%
E, O, J, T, U, S, K, P 70% Economy Y, B, M, H, Q, V, G, K, P 100%
No Miles I, R, X, N 0% P*(only domestic routes)
Minimum Actual W, S, U 50%
ANA First F, A 150% No Miles E, N, R, L, T, O, I, X 0%
2002. 5. 13 Business C, J, D, Z 125% Minimum F/C/Y 750 / 625 / 500
20 21
Airlines / FFP. Eff. Date Eligible Booking Classes Airlines / FFP. Eff. Date Eligible Booking Classes
Earning Miles
Scandinavian Airlines Business A, C, D, J, Z 125% TAM Airlines First F, P, A 150%
2003. 3. 1 Economy Y, S, B, M, H, Q, V, E 100% 2010.05.13. Business C, D, J, Z 125%
W, U, K, L, T, G, O* (* 2008. 10. 1) 25% Economy Y, B, E, U, S, M, H, K, G, W* 100%
No Miles N, R, I, X 0% (*W→International Routes)
Minimum Q, V, L 50%
C/Y 375 / 300 (W, U, K, L, T, G:75)
Shanghai Airlines First F, A 150% No Miles O, L, X, R, N, T, W* 0%
(*W→Korean Domestic Routes)
2007.12.12 Business C, D, J 125%
Minimum Actual
Economy Y, B, L, U 100%
Turkish Airlines Economy Y, B, M, H, K 100%
M, T ,E ,H ,Q ,S 70%
2008. 1. 3 S, E, Q, T, L 50%
G 50%
V, W, G, P*, U* 25%
No Miles O, I, X, N, V, W, K, P, Z 0% * P : 2009. 4. 1 0% → 25%
Minimum Actual * U : 2008. 11. 1 50% → 25%
Singapore Airlines First F, P, A, R 150% No Miles X, I, O*, R, N 0%
2001. 11. 1 Business C, D, J, Z 125% * 2009. 4. 1 25% → 0%
Economy Y, U, B, M, W, E, H, K, L, S 100% Minimum Actual
No Miles G, Q, V, N, T, O, I, X 0% First F*, A*
*F : new class, 2009. 4. 1. 150%
Minimum Actual
*A : 2009. 4. 1. 0% → 150%
South African First F, P, A 150% Business C, D, J, Z* * 2009. 4. 1 0% → 125% 125%
Airways Business J, C, D, Z 125% United First F, A 150%
2005. 7. 1 Economy Y, M, B, K, H, S, Q 100% 2003. 3. 1 Business C, J, D, Z 125%
T, V, L, W, G 50% Economy Y, B, H, K, L, M, Q, R, S, T, V, W, E, U 100%
No Miles O, I, X, U, R, N 0% No Miles G, O, I, X 0%
Minimum Actual Minimum C/Y Actual
Spanair Business C, D, J, Z 125% US Airways First F, A 150%
2003. 4. 1 Economy international Y, B, M, H, U 100% 2004. 5. 4 P 100%
Business C, D, Z 125%
Q, V, T, W, K, G 50%
J 100%
E 25%
Economy Y, B, U, H, M, Q, V, W, S, K, T, L, N, R, E, G 100%
domestic Y, U, B 100%
No Miles X, I, O 0%
E, H, K, L, M, Q, T, V, W, G, O 25%
Minimum Actual
No Miles international I, R, X, S, L, N 0%
domestic I, R, X, N, S 0%
Minimum Actual
● Other Partner Airlines
SWISS First F, A 150% Airlines / FFP. Eff. Date Eligible Booking Classes
2006. 4. 1 Business C, D, R, Z, J 125% Qatar Airways First F, P, A 150%
Economy Y, B, M, H, U, G, V, K, S, P, L 100% 2006. 4. 1 Business C, J, D 125%
Q, E, W, T 70% Economy Y, B, L, M 100%
No Miles I, X, N, O 0% Q, H, V, W 70%
Minimum Actual No Miles K, T, G, N, O, I, X 0%
TAP Portugal Business C, D, J, Z 125% Minimum Actual
2005. 3. 14 Economy Y, B, M, H, Q 100%
W, S, K, L, G, U, V 50%
No Miles
O, E, T
R, N, I, X, P
10%
0%
Minimum Actual
● Overseas Partners
Thai Airways First F, A, P 150%
2003. 3. 1 Partner Hotel Miles Local Hotel
Business C, D, J, Z 125%
Hotel N Joy & For reservations made via the Asiana Club website, every 1,000 won spent
Economy U, Y, B, M, H, Q, T, K, S 100%
Expedia Affiliate earns 5 frequent flyer miles.
No Miles L, O, R, I, E, N, X, V*, W*, G* 0% Network
◉
For reservations made via Hotel N Joy website, every 1,000 won spent
* 2008. 7. 1 50% → 0% earns the customer 1 frequent flyer mile.
Minimum Actual Best Western 250 miles *Refer to website
22 23
Partner Hotel Mileages Local Hotel Partner Brands Mileages Hotel in Korea
Earning Miles
Carlson Hotels 500 miles Starwood Aloft 2 miles per 1 USD Westin Chosun Seoul
Worldwide Westin Chosun Busan
W Hotels
Hilton Hilton 500 miles Milleniun Seoul Hilton Sheraton
Element
Conrad (1 miles per Grand Hilton W Hotels
Le Meridien
Doubletree 1 USD) Gyeongju Hilton
Four Points by Sheraton
Embassy Suites Hotel Hilton South Sea Golf
Hilton Garden Inn & Spa Resort Swissotel Swissotel 500 miles
Hotels & Resorts Merchant Court
Hilton Hilton Grand Vacations 500 miles
Waldorf = Astoria Collections (1 miles per 1 USD) WorldHotels 500 miles Lotte Hotel
(Seoul, Lotte World)
Hampton Inn 100 miles
Hampton Inn& Suites (1 miles per Terms and Conditions for online hotel booking engine at flyasiana.com
1 USD) (Hotel N Joy $ Expedia Affiliate Network)
Homewood Suites

◉ Asiana Airlines is an intermediary of mail order sales and all duties and responsibilities regarding
Hyatt Park Hyatt Hotels 500 miles Park Hyatt Seoul
overseas hotel reservation/cancelation/ refunds /customer relations should be borne by Hotel N Joy
Grand Hyatt Hotels Grand Hyatt Seoul
& Expedia Affiliate Network.
Hyatt Regency Hotels Hyatt Regency Jeju ◉ Mileage may only be accrued when the transaction has been completed.
Hyatt Regency Incheon When you have your hotel reservation via the hotel reservation system, please put your Asiana Club
Hyatt Resorts ◉
membership no. to have mileage accumulation. Miles will be automatically credited to the member’s
Hyatt Place
account en bloc at the end of next month.
Hyatt Summerfield Suites Terms and regulations on overseas partner hotels
AmeriSuites 300 miles • Best Western, InterContinental Hotels Group, Marriott, Starwood Hotel provide mileage
service only when customers join the programs of each hotel first.
InterContinental InterContinental 500 miles Grand InterContinental
• You can only earn miles when you Present your Asiana Club membership card upon check-in.
Hotels Crown Plaza Coex InterContinental Earning miles usually takes about 6~8 weeks from the dates of stay.
& Resorts Hotel Indigo • Earning miles is offered to one room paid and used by the member. In case of free, discounted, or
promotional prices paid for use of hotel rooms, earning mileage may not apply.
Holiday Inn Hotel & Resort • Earning mileage varies per hotel and participating hotels can change at their discretion without
Staybridge Suites Holiday Inn prior notice. Contact the concerned hotels for more details.
Candlewood Suite
Holiday Inn Express & Resort ● Korean Hotels & Resorts
Kempinski Kempinski Hotel (China) 500 miles
Partner Location Miles Website
Langham Hotels The Langham 500 miles
Hotel N Joy (Korea)For reservations made via the Asiana Club flyasianaclub.com
◉
International Langham Place website, every 1,000 won spent earns 5 frequent
Eaton Hotel flyer miles.
Marriott Marriott 2 miles per JW Marriott Seoul ( Korea) For reservations made via Hotel N Joy hotelnjoy.com
1 USD Renaissance Seoul website, every 1,000 won spent earns the customer
JW Marriott
1 frequent flyer mile.
Marriott Vacation Club Hotels Marriott
Kumho Resort Chungmu, Sorak, 500 miles per stay (only for kumhoresort.co.kr
Executive Apartment
Renaissance Hotels Hwasun, Jeju reservation at flyasiana.com)
Courtyard 1 mile per Hotel Shilla Seoul, Jeju 500 miles per stay shilla.net
Fairfield Inn 1 USD Seaes Hotel Jeju seaes.co.kr
TownePlace Suites Paradise Hotel Pusan paradisehotel.co.kr
SpringHill Suites Hotel Hyundai Gyeongju hyundaihotel.com
Residence Inn Gyeongju
Okura 500 miles ◉ Conditons may vary according to each partner hotel and resort. Contact the partner hotel and resort
Raffles 500 miles directly for details.
Regal Hotels 500 miles
International ● Car Rental
Sino Hotels Royal Pacific Hotel(Hongkong) 500miles Partner Location Miles Website
Island Pacific Hotel(Hongkong) Travel Jigsaw
◉
Around 5 mile per 1000won/reservation at flyasianaclub.com
City Garden Hotel (Hongkong) the world Asiana Club website
Starwood Luxury Collection 2 miles per 1 USD Westin Chosun Seoul Kumho Car Rental
◉
Korea 500 miles per a rent-a-car / Kumhorent.com
Westin Westin Chosun Busan reservation at Asiana Club website
Sheraton Sheraton Dongbu Car Rental Korea 500 miles per rental dongburentcar.com
W Hotels (600 miles per rental for
St. Regis
members of Gold or above)
24 25
Hertz Car Rental Worldwide (exclusive 400 miles hertz.com ● Internet Shopping mall (Shop and Miles)
Earning Miles
of Japan and China) hertz.co.kr
‘Shop and Miles’ is a mileage shopping mall in Asiana Airlines website. When you buy items
Only for official use / 200 miles at the partner shopping malls via ‘Shop and Miles’, 1 to maximum 5 points per 1000 won of
special use contract
buying will be accumulated.
◉ Asiana Airlines is an intermediary of mail order sales and all duties and responsibilities regarding Partner Mileages Contact
local hotel and rent-a-car reservation/ cancelation/use should be borne by Hotel N Joy, Travel
Jigsaw and Keumho rent-a-car. CJmall 1 mile per 1000 won of buying 1644-2525
◉ You can only earn miles when you enter the exact member’s name and the number upon having a d&shop 1 mile per 1000 won of buying 1544-0570
reservation via local Hotel N Joy or Travel Jigsaw. Miles will automatically be credited to the member’ GS SHOP 1 mile per 1000 won of buying 080-414-4545
s account on the end of next month. (Please refer to ‘My Mileage’ of the website www.flyasianaclub.
Hmall 1 mile per 1000 won of buying 1600-0000
com )
※ Kumho Rent a Car: Please present your Asiana Club membership card to accumulate your miles. Lotte.com 1 mile per 1000 won of buying 02-3289-3300
Shinsegae Mall 1 mile per 1000 won of buying 1588-4249
● Banks YES24 2 mile per 1000 won of buying 1544-3800
Partner Location Miles per Transaction Website Good Day Good Flowers 5 mile per 1000 won of buying 080-500-7000
KB Kookmin Korea 1 mile per 5 USD exchange kbstar.com Neowiz games(pmang) 5 mile per 1000 won of buying 1600-8870
Bank 1 mile per 20 USD transfer Interpark books 2 miles per 1000won of buying 1577-2555
SC First Bank Korea 1 mile per 5USD exchange scfirstbank.com Interpark Shopping 1 mile per 1000won of buying 1588-1555
1 mile per 10USD transfer Lotte home shopping 1 mile per 1000won of buying 080-000-1000
Woori Bank Korea Trensfer points according to the amount wooribank.com AKmall 1 mile per 1000won of buying 1588-2055
of your currency exchange into mileage.
11st 1 mile per 1000won of buying 1599-0110
(Member must join Woori Haewaero card to (exclusive of VAT)
be eligible for mileage conversions)
emartmall 1 mile per 1000 Won of buying 1588-4349
Shinhan Korea 1 miles per 5USD or 2USD exchange shinhan.com
NS e-shop 1 mile per 1000 won of buying 080-840-7700
Bank 1 mile per 10USD or 3USD transfer
Gmarket 1 mile per 1000 won of buying 1566-5701
(internet transfer only)
• Asiana Ailines is an intermediary of mail order sales and all duties and responsibilities
• Conditions may vary according to each partner banks. Contact the banks directly for details.
regarding orders/deliveries/ refunds should be borne by corresponding shopping malls.
● Credit Cards • Mileage accumulation is only available when customers put their Asiana Club member account
to buy goods at the shopping mall.
Partner Location Miles Per Transaction • Once you confirm your buying, mileage is accumulated en bloc at the end of next month. (Please
Bank of America USA 1 mile per 1 USD / US residents only refer to the ‘My Mileage’ on flyasianaclub.com at the end of next month)
BC Card Korea 1 mile per 1,000 KRW • For more information, please refer to the information page of the shopping mall website.
Citybank Korea Korea Asiana / Citi Card 2 miles per 1,500 KRW
Asiana / Hanmi Card 1 mile per 1,000 KRW
Asiana / Shinsegae / Citi Card ;
Shinsegae / E - mart 1 mile per 1,000 KRW
Others 1 mile per 1,000 KRW (More than 200,000 KRW)
(Less than 200,000 KRW, 1 mile per 2,000 KRW)
Gwangju Bank Korea 1 mile per 1,000 KRW ● Retails
Hana Bank Korea 1 mile per 1,000 KRW Partner Location Service Miles per Transaction Website
Hyundai Card Korea 1 mile per 1,000 KRW, M Points may be KTNO Duty Free Incheon Duty Free 1 mile per 2 USD dutyfreekorea.com
redeemed for Asiana Club miles. LG Telecom Korea Telecom 10~17 miles per 1,000 Won lgtelecom.com
KEB Bank Korea 1 mile per 1,000 KRW of basic fee + domestic call
charge
KB Kookmin Bank Korea 1 mile per 1,000 KRW (additional 1 mile at SK oil stations)
Shinsegae Korea Shopping 1 mile per 1,000 KRW when shinsegae.com
Lotte Card Korea 1 mile per 1,000 KRW
Dept. Sotre using Asiana-Citibank-
Lotte Points may be redeemed for Asiana Club miles. Shinsegae card at Shinsegae
Korea card members only Dept. Store or E-mart
NH card Korea 1mile per 1,000KRW SK Korea Gasoline 1 mile per 1,000 Won for KB sk.com
Samsung Card Korea 1 mile per 1,000 KRW Asiana Airlines credit card
Shinhan Card Korea 1 mile per 1,000 KRW Sunhwa Flower Korea Flower 5 miles per 1,000 KRW 82-2-579-5114
(Shinhan Travel Card: 2 miles per 1,500 KRW) Delivery
UC Card Japan 1 mile per 100 JPY. Japan residents only ANA Duty Free Japan Shopping 1 mile per ￥100 www.anahouse.
(Narita international Airoort, com/ko/
• Annual card fees are the property of each credit card company and is not eligible for Asiana Terminal 1&2, Kansai
Club miles. The contents of the partnership may change at their discretion without prior notice. International Airport)
Contact the relevant bank for details.
26 27
Redeeming
Partner Location Service Miles per Transaction Website
Redeeming Miles
AXA Direct Korea Insurance 2000 miles per one buying 1566-3633
automobile insurance
1,000 miles per driver’s
insurance
200 miles per one buying
1566-0194
1566-0174
Miles
travelers insurance
The Shilla Korea 1 mile per 1 USD www.shilladfs.
Duty Free Korean citizen: com
The Shilla Duty Free Seoul
Non-Korean citizen:
The Shilla Duty Free Seoul,
The Shilla Duty Incheon
GS Nextation Point 1 mile per GS&POINT 20 www.kixx.co.kr
exchange points exchange
Korea Express Outbound Overseas 3 miles per 02-6919-6710
from Korea, shipping for 1,000 Won Asiana Club Members can redeem miles earned for free travel
only household
goods according to the following steps.
● Types of Awards
Guide to Earning Miles 1. Free tickets on Asiana Airlines or seat upgrades (refer to
on Non-airline Partners pages 30~38)
2. Free tickets on partner airlines (refer to pages 38~45)
1. Asiana Club miles shall be the basis of all partner programs.
2. Member's are solely responsible for providing their Asiana The best part of a frequent flyer program is using the miles
Club Membership card when making reservations and you have earned. And with Asiana Club, we have assembled
transacting business with Asiana Airlines partners. Miles a world of exciting redemption opportunities for you to
will automatically be credited to the member’s account select from.
within 4 - 8 weeks after use.
But first, it's important to understand what makes award
3. Partner miles will be awarded based on the partner miles
travel possible. The Asiana Club program is designed to reward
accrual chart listed in this Membership Guide, and is
our most loyal customers with complimentary access to those
subject to termination and changes due to changes, and
seats on our flights that would have otherwise gone empty. We
termination in partner agreements or discretion of partner.
4. A “rental” is defined as one or more consecutive days with know by history that certain flights during certain days of the
one car rental facility. week and times of year, will have more demand than capacity.
5. Asiana Club mileage may not be earned on free hotel or car This allows us to allocate a limited number of Asiana Club
rental transactions, industry discount rates, group rates or Award seats on those flights for use by our members - a win
other special promotional rates as may be determined by win situation for both our best customers and Asiana Airlines.
Asiana's partners. Because of the limited availability of award seats
6. For more information, please visit us.flyasiana.com during peak periods when demand is high from our
7. Claims for retroactive mileage credit for missing activity revenue passengers, it may sometimes be difficult to get
must be submitted directly to the partner and accompanied
award reservations on your preferred flights. We therefore
by a copy of your receipt showing rates and proof of
encourage you to be flexible, plan your travels during low
purchase.
28 29
seasons and make your reservations as far in advance as ● Ticketing
Redeeming Miles
possible. If you’d like to travel in high seasons, please keep 1. Bonus award tickets can only be ticketed through Asiana
it in your mind that it is difficult to make a reservation and it Airlines. When making reservations members should visit
requires more miles for traveling. any local Asiana Airlines branch ticketing counter or airport
ticketing counter and present your reservation number (PNR),
membership card and identification card and issue bonus
Redemption Procedures
award and seat upgrade tickets within the advised ticket time
limit. Tickets not issued until the advised ticket time limit
● Planning reservation can be cancelled. Upon ticketing members are
1. Since space may be limited plan your travel dates and
responsible for taxes, inspection charges, airport tax and all
destinations well in advance. applicable tax and government charges & fees, fuel surcharges
2. Determine the number of miles you will need by referring to the and war insurances and surcharges and commissions.
award charts in this guide or on our website us.flyasiana.com. 2. Third parties requesting tickets on your behalf must be in
possession of an authorization letter singed by you, Asiana
● Reservations Club card, your ID and third' parties' ID to pick up your tickets.
1. F ree award travel reservations can be made on-line at Changes After Ticketing
• If you desire to change the flight date, call Asiana Reservation Centers.
flyasianaclub.com (Korean site only) or at your nearest • If you desire to change your travel schedule, reserve a new schedule on Asiana
Asiana Reservation Office. Award travel on Star Alliance Reservation Center, and visit a ticketing office of Asiana Airlines with the original
award ticket.Inform the reservation number (PNR) received from Reservation Center
carriers must be booked and ticketed through the Asiana to the ticketing office to receive a new award ticket. You may be charged of service
Reservation Office at least 3 days prior to travel. fee for issuance of a new ticket.
2. Award tickets and upgrade seats are operated in different

inventory classes from revenue fares. If you make a Special Benefits
reservation on-line, be sure to book in the class for
award travel, and if you make a reservation through the ● Transfers
Asiana Reservation Center, inform the agent that you are Do you want to transfer your award ticket to family or friends?
redeeming Asiana Club miles for this travel. To make easier use of miles, Asiana Club members can transfer
3. You will receive a Passenger Name Record (PNR) number award tickets to certain family members as listed below. To do so,
proof of family relationship (It is limited to a copy of the resident
at time of reservation. You will need to present that
registration or a certificate of family relations that personal
information at time of ticketing and assigning seats.
identification no. is verified and shows family relationships. The
4. For upgrades, you will need to make a reservation in
document should be issued within 6 months. and award transfer
the upgrade class. If you already have the travel class
certificate. Members of Platinum, Diamond Plus (new), and
(economy) ticket and have made a reservation in the travel
Diamond can give his or her mileages to anyone with an award
class (economy), call Asiana Airlines Reservations to request
transfer certificate. However, from 1 October 2008, people who
your upgrade.
get the mileage transfer should be a member of Asiana Club.
5. Award travel reservations and ticketing can be made only Family members eligible for award transfer
through Asiana Airlines.( Unavailable at travel agencies) • Spouse, children, grandparents, parents, parents-in-law, brother, sister, son-in-law,
daughter-in-law, grandchildren
30 31
● Multiple Award Discounts Asiana Airlines Awards Chart
Redeeming Miles
If you use your miles to purchase two or more roundtrip award
tickets at the same time, Asiana Airlines gives you a 10% ● Award Tickets
(Miles / Roundtrip)
discount on the award miles required for each of your party's
Travel Class Business Class First Class
tickets. Simply deduct 10% from the miles listed on our Awards Korea Origin / Destinations
Chart to determine the miles required for your itinerary. This Korea - Domestic 10,000
applies to travel on Asiana routes only and all passengers must Korea - Japan, NE Asia 30,000 45,000 60,000
Korea - SE Asia 40,000 60,000 80,000
be traveling on the same itinerary.
Korea - SW Asia 50,000 75,000 100,000
Korea - US / Oceania 70,000 105,000 140,000
● Family Mileage Plan Korea - Europe 70,000 105,000 140,000
If you do not have enough mileage on your individual account to Non - Korea Origin / Destinations (via Korea)
Japan - NE Asia 45,000 60,000 90,000
earn bonus award, you can redeem bonus award by adding your
Japan / NE Asia - SE Asia 55,000 70,000 100,000
direct family’s mileage plan. To be eligible you must register as
Japan / NE Asia - SW Asia 60,000 80,000 110,000
a family member. Family members eligible to register are limited Japan / NE Asia - US / Oceania 75,000 110,000 150,000
to representative family member’s spouse and direct family Japan / NE Asia-Europe 75,000 110,000 150,000
(children, parents, grandparents, grandchildren) and can register SE Asia - Europe 85,000 125,000 170,000
up to a maximum number of 5 person individuals including SE Asia - SW Asia 70,000 105,000 140,000
SE Asia - US1/ Oceania 85,000 125,000 170,000
the representative family member. Upon registration you must
SW Asia - US / Oceania 95,000 140,000 190,000
submit the application form and all documents verifying family
Oceania - US 105,000 160,000 210,000
relationship (It is limited to a copy of the resident registration or Oceania - Europe 105,000 160,000 210,000
a certificate of family relations that personal identification no. • One-way mileage redemption: 50% of round-trip redemption
1
Award Ticket and upgrade award travel between Saipan and the USA via Korea is not permitted.
is verified and shows family relationships. The document should 2
Mileages for non stop Osaka- Saipan flights are deducted base on miles between Korea and
be issued within 6 months) Once registered as a family member South East Asia segment.
changes or double registration are not allowed. However, in case NE Asia China (excluding Hong Kong), Khabarovsk, Sakhalinsk, Taipei
SE Asia Bangkok, Cebu, Clarkfield, Hanoi, Ho Chi Minh City, Hong Kong, Kota Kinabalu,
of separation due to marriage a one time change is allowed. Manila, Phuket, Phnom Penh, Saipan, Siem Reap (Angkor Wat), Singapore
Family mileage among registered family members is limited to SW Asia Almaty, New Delhi, Tashkent
Oceania Sydney
the missing amount of miles when issuing bonus award.
● Upgrades
How to register for family mileage plan
(Miles / Roundtrip)
Please call or visit the Asiana Club Service Center or go to Asiana
Airlines’ website us.flyasiana.com and download the application. Travel→Business Business→First
Korea Origin / Destinations
Submit your application to one of Asiana Club Centers listed on the
Korea - Domestic
form (refer to page 55 for contact information)
Korea - Japan, NE Asia 20,000 20,000
Asiana Club → Download application → Download family mileage
Korea - SE Asia 25,000 25,000
plan application form → submit
Korea - SW Asia 25,000 25,000
Korea - US / Oceania 60,000 60,000
Korea - Europe 60,000 60,000
32 33
Travel→Business Business→First 2. One-way redemptions are permitted at 50% of the roundtrip pricing.
Redeeming Miles
Non - Korea Origin / Destinations (via Korea) 3. Award travel must be booked in the following restricted
Japan - NE Asia 30,000 30,000
inventories. Failure to book in these classes could subject
Japan / NE Asia - SE Asia 35,000 35,000
Japan / NE Asia - SW Asia 35,000 35,000 the traveler to denied boarding at the airport.
Japan / NE Asia - US / Oceania 60,000 60,000 • Free Tickets & Upgrades : First - "O" Business - "I" Travel - "X"
Japan / NE Asia-Europe 60,000 60,000
4. All Asiana Club award tickets must be issued by an Asiana
SE Asia - Europe 75,000 75,000
SE Asia - SW Asia 40,000 40,000 Airlines City Ticket Office, Asiana Club Service Center or
SE Asia - US 1/ Oceania 75,000 75,000 Asiana Airlines Airport Ticket Office.
SW Asia - US / Oceania 75,000 75,000
5. Infants under the age of 2 will be charged 10% of the
Oceania - US 100,000 100,000
Oceania - Europe 100,000 100,000
applicable adult rate for award tickets.
1
Award ticket and upgrade award travel between Saipan and the USA via Korea is not permitted. 6. Children over the age of 2 will be charged 100% of the
2
Mileages for non stop Osaka- Saipan flights are deducted base on miles between Korea and
applicable adult award.

South East Asia segment.

NE Asia China (excluding Hong Kong), Khabarovsk, Sakhalinsk, Taipei 7. Award travel in First Class by any child under the age of 7,
SE Asia Bangkok, Cebu, Clarkfield, Hanoi, Ho Chi Minh City, Hong Kong, Kota Kinabalu, including the accompanying adult, is strictly prohibited.
Manila, Phuket, Phnom Penh, Saipan, Siem Reap (Angkor Wat), Singapore
SW Asia Almaty, New Delhi, Tashkent 8. In the event of a member’s death, accrued mileage in the
Oceania Sydney
member’s account is not transferable and the account will be
automatically closed.
Guide to Redeeming Miles
1. Bonus awards during peak-season (subject to change every year)
(2010) Guide to Asiana Award Ticket
International Departure from US cities 5/15~6/30, 12/11~12/23
Routes Departure from Korea, Japan,
1/1~1/15, 2/8~2/14, 7/17~8/18, 1. A ll segments of an award itinerary must be confirmed
NE Asia, SE Asia, SW Asia,
Europe, Oceania
9/16~9/22, 12/27~12/31 prior to ticketing. Airport standby is not allowed, except for
Korean Dome- 1/1~1/3, 2/12~2/16, 7/16~8/22, domestic flights within Korea.
stic Routes 9/18~9/26, 12/30~12/31
2. Multiple Award Tickets • Multiple award roundtrip tickets
(2011)
International Departure from US cities 5/14 ~ 6/30, 12/10 ~ 12/23
requested and issued for the same itinerary will receive a 10%
Routes Departure from Korea, Japan, 1/1 ~ 1/20, 1/29 ~ 2/6, discount from the award chart pricing (Recipient names must
NE Asia, SE Asia, SW Asia, 7/25 ~ 8/26, 9/9 ~ 9/14, be different, and the tickets reserved under the same record
Europe, Oceania 12/24 ~ 12/31
Korean Dome- 1/1~1/2, 2/1~2/7, 2/26~3/1, 5/5~5/10, 6/4~6/6, 7/16~8/28,
for travel under the same itinerary, region and class. Mileage
stic Routes 9/10~9/14, 10/1~10/3, 12/30~12/31 must be redeemed at the same time from a single account).
• Bonus award redemption during peak-season: additional 50% of miles will be redeemed
Any change of class, itinerary, seasonality, partial use or
compared to regular season.
• Diamond Plus and Platinum members and passengers on bonus ticket transferred from refund of either ticket will result in the forfeiture of your 10%
Diamond Plus of Platinum members will not subject to additional mileage redemption.
※ Additional 50% of miles redemption on Diamond member will be applied from October 1,
multiple award discount and the assessment of additional
2010 after the 2 year grace period. (based on ticket issuing date) mileage. Infant award tickets, one-way award tickets, and
• When traveling on bonus awards the regular/peak-season dates are based on departure
dates on each route. seat upgrades are not eligible for the 10% discount.
• An additional 50% miles will be redeemed on any one-way itinerary that includes a route via
3. Date of Ticket • Issuance Asiana Club award tickets are
Korea, as long as any route of that trip includes a date of departure during the peak-season.
valid for 12 months from the date of ticket issuance. Travel
34 35
must be completed within 12 months from the date of ticket subject to change and may be announced by Asiana at any
Redeeming Miles
issuance. Award ticket validity may not be extended. time without prior notice.
4. One free stopover is allowed per each one-way itinerary. 14. Waitlisting of award itineraries is not permitted.
5. Award Ticket Changes• Changes Once tickets have been 15. Conditions of carriage for Asiana award tickets are subject
issued, itinerary changes are permitted without charge at to Asiana Airlines' filed conditions of carriage, applicable
any time within the ticket's validity date as long as there laws and such other conditions as Asiana Airlines may
is no change in routing, seasonality or class of service. No advise in writing from time to time.
fees will be charged and no name changes are permitted. 16. Bonus ticket also has the ticket issuing valid date. The date
6. Award tickets can only be for regular flights operated by is automatically set up at the point of reservation. If you
Asiana Airlines. However, upon contract between flight do not issue the bonus ticket within the valid date, your
operators passengers on award tickets may fly following reservation can be canceled. (domestic flights : 1 November
routes (which must be operated under OZ flight name) for a 2008-new / International flights : 1 November 2008-
limited time only. changed)
• Asiana-Air Busan code-share flight (Seoul-Busan, Busan-Jeju, Busan-Osaka, Busan-
Fukuoka)
• Incheon-Shanghai, Yantai route co-operated with China Eastern Airlines Guide to Asiana Upgrade Award
※ above routes are subject to change according to airlines’ circumstances.

7. Award tickets have no cash refund value and will be 1. Mileage may be redeemed for Economy Class to Business
considered void if sold, bartered or assigned to unauthorized Class, or Business Class to First Class upgrade awards. Two
parties. Award tickets may be used only by the recipient(s) class upgrade awards are not allowed.
named on the award. 2. Upgrade award validity is subject to the rules and validity of
8. Passengers traveling on international award tickets or the underlying purchased fare.
upgrades will not be allowed to pay the fare difference to 3. Asiana Club miles may not be used for upgrade awards on program
upgrade to a higher class of service. airline partners, or on non - Asiana operated flight segments.
9. Asiana Club awards may not be used in conjunction with other 4. Upgrades are not permitted from international group fares
certificates, coupons, discounts or promotional offers unless (G, T Class), tickets marked with a discount of more than
otherwise stipulated in the rules of the program or offer. 50% on the fare basis, special discount tickets ineligible for
10. Passengers traveling on award tickets are entitled to denied upgrade, award tickets and free tickets.
boarding compensation. No upgrades are allowed on the following routes :
11. Any applicable taxes such as departure taxes, inspection fees, Routes Booking Classes Effective From
North America / Central and South Q, K, V, W, L February 01, 2005
government taxes and airport taxes, as well as service charges America origin
such as fuel surcharges and insurance surcharges are the Southeast Asia / China origin to America V July 01, 2006
responsibility of the member and shall be paid at time of ticketing. 5. Asiana Club mileage accrual eligibility for upgrade award
12. Asiana Airlines is not liable for any tax liabilities, personal tickets will be based on the class of travel paid, not the
income tax or other, resulting from the member's accumulation class of travel seated.
or use of Asiana Club miles. 6. Members must have sufficient miles in their account to
13. Travel restrictions to certain destinations and additional reserve upgrade award seats. In the event of a shortage
blackout dates may apply. Seats available for award travel of miles, however, members may request at check-in that
are inventory controlled and limited. Such restrictions are
36 37
their miles for that segment be applied towards meeting (Miles / Roundtrip)
Redeeming Miles
Award Zone Roundtrip Distance Economy Class Business Class First Class
the upgrade mileage requirements for that flight. (However,
Z-1 1- 3,000 35,000 45,000 70,000
mileage accumulation is only available for members account Z-2 3,001 - 5,000 45,000 65,000 90,000
and family mileage plan is not permitted.) Z-3 5,001 - 8,000 50,000 75,000 100,000
7. Upgrade awards cannot be used with free tickets or other Z-4 8,001 - 10,000 55,000 80,000 110,000
Z-5* 10,001 - 15,000 78,000 115,000 150,000
promotional upgrade offers.
Z-6 15,001 - 20,000 100,000 150,000 200,000
8. Upgrade travel in First Class by any child under the age of 7,
Z-7 20,001 - 25,000 120,000 180,000 240,000
including the accompanying adult, is strictly prohibited. Z-8 25,001 - 30,000 140,000 220,000 280,000
Z-9 30,001 - 35,000 160,000 240,000 320,000
Z-10 35,001 - 40,000 180,000 270,000 360,000
Guide to Re-fund, Re-issuance of Unused or * Awards not allowed on one-way flights
Lost Awards and Itinerary Changes
● Star Alliance Award Ticket Rules
You may be charged of service fees for refund of unused or lost Actual redeeming mileage will be calculated on the basis
tickets and re-issuance of lost ones and you can choose the of TPM (Ticketed Point Mileage) for your final itinerary in
payment method either cash or miles.From October 1, 2008 the accordance with the mileage table. Contact Asiana Airlines to
refund policy have changed to the following below, in the case determine your actual redeeming mileage.
when a reward ticket (including seat upgrade to the upper class)is Korea domestic award sectors on Asiana Airlines when issued
unused after ticket issue and the ticket holder requests a refund. in conjunction with a Star Alliance carrier international award
Activity Unused Award Refund Lost Award Refund 1 Lost Award itinerary, will be subject to a separate, additional mileage
0-12 After 12 0-12 After 12
Ticket deduction and separate award ticketing.
months months months months Reissue
Itinerary Domestic Jeju - Seoul
Cash 30USD 100USD 30USD 100USD 50USD Seoul - Jeju
Miles 3,000 10,000 3,000 10,000 5,000 International Seoul - New York - Miami - New York - Seoul
Itinerary Mileage International 15,948 miles (6,882 + 1,092 + 1,092 + 6,882)
shading areas are newly changed.
Award Zone International Z6
1�
Mileage will be refunded to your account 2 months after date of notification of lost ticket award.
2 Class of Service Economy Class
Effective date : beginning October 1, 2008 (based on ticket issue date)
3
However, just same as before for domestic flights no service charge will be applied to refund of Award Mileage Domestic 10,000 miles
unused or lost awards if the ticket holder requests within 12months. International 100,000 miles
Total Miles 110,000 miles
Guide to Partner Airline Award Travel

1. Application
● Star Alliance Award Travel 1) A maximum of 12 segments may be booked for a Star
You can receive award on any Star Alliance member airline by Alliance Award ticket itinerary for one way or round trip.
redeeming miles accrued on Asiana Club. When flying on Star However, for Japanese domestic routes with ANA, a
Alliance member airlines, the same mileages will be redeemed maximum of 4 segments may be allowed. Roundtrip or
around the world tours refer to traveling within the same
regardless of which airlines to take within the alliance.
country (originating country and destination country) for
international itineraries or same city (originating city and
● Star Alliance Mileage Redemption Table for destination city) for domestic itineraries.
award ticket ex) Seoul/Bangkok/Hong Kong/Bangkok/Busan (O),
Seoul/London/Paris/Frankfurt/Seoul (O),
38 39
Beijing/Seoul/Osaka/Shanghai (O), Beijing/Seoul/Osaka/Toyko (X), may not be re-created into the member’s account after tickets
Redeeming Miles
Osaka/Toyko/Sendai/Osaka (O), Osaka/Toyko/Sendai/Asahikawa (X)
have been issued. However, miles refund is only valid on a
2) Because international flight departure / arrival is allowed
whole route unused bonus ticket. Refund after 12 months from
only one time at the originating country, members are
ticket issue requests 10,000 miles deduction or 100USD of
not allowed to travel his or her destination via the first
refund fee.
originating country.
2. Reservation & ticketing
ex) Seoul/Beijing/Stockholm/Beijing/Seoul (O), Seoul/Beijing/Seoul/New York/Seoul (X)
※ The above will changed as below as of July 1, 2010 (based on a reservation date). 1) Award tickets must be booked and ticketed through Asiana
Because international flight departure/arrival is allowed only one time at the originating airlines only. All reservation and ticketing including any
country, members are not allowed to travel his or her destination via the first originating
country.
booking changes or re-ticketing shall be complete no later
ex) Seoul/ Beijing / Stockholm/ Beijing/ Seoul (O) than three days before the departure date of the first segment.
Los Angeles/ Incheon / New York / Chicago / Los Angeles (O)
2) After the first boarding of once issued award ticket, itinerary
Los Angeles / Incheon / Los Angeles / Chicago / Los Angeles (x)
changes are permitted only one time at least 3 days prior to
3) U p to 5 stopovers including all destinations per award
the departure date of new route within same ‘boarding date’,
itinerary is allowed and only 2 stopover staying more
‘same airline’, or ‘different flight on same segmentation’.
than 24 hours is allowed per country. In the event that the
3) Award tickets reservation is available from about 330~354
itinerary is made up of domestic routes only, 2 stopovers per
days before the date of departure according to the operating
country is also allowed. However, in the event the itinerary
airline.
includes international routes, no stopover is allowed in the
4) In case of double-booking on same destination (airline, route,
originating country of the award ticket.
ex) Seoul/Frankfurt/Berlin/Geneva/Zurich/London/Seoul (O),
boarding date) for bonus award and normal tickets, the airline
Seoul/Frankfurt/Berlin/Munich/Zurich/London/Seoul (X), flown has the discretion to cancel the reservation.
Osaka/Tokyo/Sendai/Osaka (O), Shanghai/Beijing/Chengdu/Guangzhou/Shanghai (X),
ex) In case of double-booking on the same route and the same boarding date on Air
New york/Los Angeles/Seoul/Busan/Osaka/Tokyo/New york (X) Canada flight for bonus class and other class, then the bonus class will be cancelled.
※ The above will changed as below as of July 1, 2010 (based on a reservation date).
5) Award tickets may be issued only after the reservation is
However, in the event the itinerary includes international route, stopover(s) is allowed in
the originating country. confirmed. Airport standby is not allowed.
ex) New York / Los Angeles / Seoul / Busan / Osaka / Tokyo / New York (O), 6) Ticketing time limits will be as follows, and seats may be
Shanghai / Busan/ Seoul / Osaka / Tokyo / Beijing / Shanghai (O)
cancelled when ticketing is not completed in time.
4) O
ne open jaw segment is allowed per award itinerary.
• When reservations are made at least 96 hours before departure
1 open jaw segment is regarded as 1 stopover. An open → Ticketing must be completed within 72 hours after reservations are made.
• When reservations are made within 96 hours before departure
jaw segment is defined as entry via one city with a
→ Ticketing must be completed within 24 hours after reservations are made.
following departure from another city. 3. Restrictions
Examples Seoul - Tokyo (Open Jaw) Osaka - Seoul
1) Award tickets may not be used for code share flights.
Seoul - Beijing (Open Jaw) Shanghai - Busan
Seoul - Frankfurt (Open Jaw) London - Seoul ex) When traveling Frankfurt /Doha routes, LH 620 -Lufthanza operation flights (O),
LH 2438 – Lufthanza code share flights with Qatar Airways (X)
Seoul - Hong Kong (Open Jaw) Bangkok - Busan
2) Asiana's 10% multiple award ticket discount does not apply
5) Award tickets are valid for 1year from the date of ticketing.
to Star Alliance awards.
No extensions are permitted.
3) Unaccompanied minor (less than 12 years) award travel may
6) Only one award level may be applied to any itinerary. An
not be permitted. Rules vary by carrier.
itinerary that includes a mix of classes will be charged at
4) On ANA - operated flights, a maximum of 4 domestic award
the higher award level.
segments are allowed within Japan. When issued as part of an
7) Award tickets may not be transferred or refunded and miles
international award itinerary, a award tickets for ANA Japan
40 41
Mileage redemption : 120,000miles for the economy class, as 22,111miles belong
domestic sectors are valid for 1 year from date of issue. Any
Redeeming Miles
to Z-7 of mileage redemption table
other award ticket for domestic segments on ANA that is issued
6. During the tour you may stops up to 7 times and 2 times in
separately have a maximum validity of 90 days and may not be
the same nation.
reserved more than 2 months in advance of the departure date.
7. For more information, please refer to the Rules for Star.
4. others
1) Lost award tickets will not be re-issued and no refunds will
be given.
● Partner Airline Awards - Non-Star Alliance Carrier
You can receive bonus award on Partner Airline Awards
2) Redemption of award tickets for adults, children or infants
(Mexicana airlines and Qatar airways) by redeeming miles
(under 2years) requires the same number of miles. Infants
accrued by Asiana Club mileage. For more inquiries, please ask
reserving no seats can travel by buying an infant ticket (10%
to Asiana Club Service Center(1588-8180).
normal adult fare).
* As of May 1, 2009 mileage partnership with Mexicana Airlines will be terminated. Issuing
3) Blackout periods may apply and will be determined by each of bonus tickets is available until May 1, 2009 (expire date: in 1 year from issuing date)
individual Star Alliance carrier.
4) Before boarding, make sure to check with your flight airline
Guide to Seat Upgrade
or the Asiana Airlines Reservation Center as partner airline
flights can be cancelled or changed without prior notification. on Partner Airlines
5) All routes, schedules, and program terms and conditions for At present partner airline seat upgrade eligibility are limited to
both Asiana and its partner airlines are subject to change.
certain Star Alliance member airlines.
● Partner Airline Award for Star Alliance ● Applying for an upgrade

Around-the-World Asiana Club members can use mileage to receive an upgrade
1. You can make an Around-the-World tour more comfortably on Star Alliance carriers for themselves or another person.
with Star Alliance Award tickets. Check-in, use of airport lounges, and extra baggage allowance
2. The Around-the-World tour refers to traveling from the will be applied according to the upgraded class (However,
starting point to one direction via the Pacific Ocean and the mileage will be accrued according to the passenger’s class
Atlantic Ocean to the location where the tour is started. before seat upgrade).
ex) S eoul > Tokyo > Los Angeles > New York > London > Frankfurt > Singapore > Bangkok
> Pusan (o) ● Star Alliance Carriers Offering Upgrade

3. You can travel within the same category area in the inverse Upgrades are available on regular flights operated by
direction, but you cannot travel inversely to different the following airlines: Air China, Air New Zealand, ANA,
categories on the basis of the area division around the world Austrian, Continental Airlines, LOT Polish Airlines, Lufthansa,
by International Air Transport Association (IATA). (1. U.S., 2. Scandinavian, Shanghai Airlines, Singapore, SWISS, TAP
Europe/Africa, 3. Asia/Oceania) Portugal, THAI, Turkish Airlines, United (not applicable on
4. The period of the Around-the-World tour should be longer code-share flights)
than 10 days.
5. Mileage Redemption is subject to the Star Alliance Mileage ● Star Alliance Mileage Redemption Chart for upgrade
(Miles / one-way)
Redemption Table, and can differ according to the sum of all
Category One-way Distance Economy –Business Business – First Class
flight distances.
1 0 - 2,000 15,000 20,000
ex) Seoul/Tokyo/LosAngeles/NewYork/London/Frankfurt/Singapore/Bangkok/Busan
Total distances : 22,111miles (=760+5,451+2,459+3,458+396+6,387+897+2,303)
42 43
2 2,001 - 4,000 20,000 25,000 2. In the case of upgrade awards, the passenger’s name,
Redeeming Miles
3 4,001 - 7,000 37,000 45,000 flight number, date, segment and operating airline cannot
4 7,001 - 47,000 55,000 be changed. To make any changes, the upgrade must first
* Example of deducted mileage: Upgrade for Incheon/Bankok (2281 miles-oneway) route from be cancelled with the relevant airline. (However, the flight
economy class to business class needs 20,000 miles for deduction.
number may be changed on the day of departure as long as the
● Eligible Classes for Star Alliance Upgrade passenger name, airline and travel segment remain the same.)
1. Upgrade to business class available only on Y or B class tickets.
3. C arriers may place restrictions on upgrade awards for
2. Upgrade to first class available only on C, or D class tickets.
passengers accompanied by children.
(But, Y or B class is available on two-class aircraft.) 4. Passengers with special requests (special in-flight meals,
• Star Alliance upgrade awards are allowed only for normal fare tickets (Y, B, C, D class).
Group inclusive tickets, award tickets, and AD ticket cannot be applied for upgrade awards. prior seat allocation, wheelchair access, unaccompanied
• Applicable upgrade classes can be added depending on each carrier. children etc.) should check with the relevant airline after
completion the upgrade request as services provided may
● Applying for Upgrade on Star Alliance Carriers differ according to each airline. Those traveling with a pet
1. Applications for upgrade awards on Star Alliance carriers can
must contact relevant airline to check whether upgrades are
only be made after ticket purchase, and can be made on-line
available for passengers with pets prior to upgrade request.
at the Asiana website at least 3 days before the departure
date. Applications for upgrade awards or waitlisting are not
● Canceling or Changing Seat Upgrades
accepted at the airport on the day of departure.
1. When a seat upgrade is completed, your original reser-
2. Upgrade awards for Asiana Club members do not require
vation is automatically cancelled.
separate ticketing or presentation of supporting documents.
2. To cancel or change a seat upgrade reservation, contact the
Simply present proof of identity at the check-in counter of
relevant airline. When an upgrade is cancelled, your reservation
upgraded class. Upgrades can only be made for the next
on that flight is automatically cancelled as well. To retain a seat
higher class of service. That is, an economy seat cannot be
on that flight, the booking must be made again.
upgraded to a first class seat, except on two-class aircraft. ex. Change or cancellation of seat upgrade on ANA 117 flight to Tokyo departing on January 1
3. Upgrade applications can be made for up to 4 passengers • If you wish to cancel your upgrade request and retain a seat in the original booking class.
Cancel your upgrade reservation, and rebook a seat of original booking class on January 1.
with each PNR number. All passengers in one PNR should • If you wish to change your upgrade reservation to January 2:
be upgraded. If you want to upgrade some of passengers in First, cancel your upgrade reservation for January 1 and rebook a seat in your original
class for January 2
one PNR, you should call the relevant airline to ask for the Second, reapply for a seat upgrade for January 2 on the Asiana website
separation of PNR. 3. If a passenger notifies the boarding airline of the cancellation
of seat upgrade in advance before departure, the relevant
● Upgrade Restrictions on Star Alliance Carriers mileage will be automatically returned to the account.
1. Restrictions may be placed on flight numbers, routes and
classes. Special requests accompanies with upgrade ● Other redeeming miles programs
awards may not be available according to the conditions of 1. Kumho Rent-A- Car & Kumho Resorts.
the operating carrier. 2. Airport Lounge Access
ex) In case of Singapore Airlines, some types of aircrafts are not available for seat (Incheon International Airport, Gimpo International Airport
upgrade to business class.
and Gimhae International Airport)
3. Payment for excess baggage.
44 45
Checking your Account
Tracking Your
Tracking Your Mileage

Mileage ● Asiana Site : us.flyasiana.com
You can access your account 24 hours a day, 365 days a year
through the Asiana website. All you need to do is establish a
User ID/password in our system. You will then enjoy demand
access to the most current account information whenever you
need it.
You can • Check your account • Change your password
• Update your personal data • View Asiana Club Award charts
• Download forms
• Purchase E-tickets (Asiana - operated flights only)
How to earn Miles automatically Just log onto us.flyasiana.com "My Asiana" section, and follow
the links.
In order to insure miles are properly and promptly credited to
your account you should always follow these simple steps :
1. Always quote your membership number when you are ● Asiana Club Service Centers
For a comprehensive range of services including account
making reservations.
enquires, adjustments, reward requests and more, you can
2. Always present your Asiana Club card when you are
initiating a transaction with Asiana Airlines or any of our call your nearest Asiana Club Service Center. We are open
partners. every business day. Check the directory at the back of this
3. Keep your ticket (original or copy) and boarding pass Membership Guide for a full listing of telephone numbers.
(original) until you see that activity has been posted to Check p. 55 of this Membership Guide for a full listing of
your account. Should you need to file a claim for missing telephone numbers.
mileage, you have one year from the date of activity to file
a claim (6 months for Singapore Airlines, Air China). You ● Asiana Club Account Statement
will need to present your original receipts, so make sure you An account statement will be sent to you by e-mail if there was
hold onto them. any mileage accrual or redemption activity in your account the
4. K eep your hotel, rental car, credit card or retail partner previous month. To ensure you receive your account statement
receipts. please register your email address with Asiana Club at
5. When traveling on an Asiana code-share flight with a non- us.flyasiana.com.
Star Alliance airline, you will accrue Asiana Club miles only
when you are ticketed on an Asiana flight number. No miles
will be accrued if you are ticketed on the non - Star Alliance
flight number.
46 47
How to Claim Missing Miles [Asiana Club General Rules]
■ General Terms & Conditions

1. Activity on Asiana Airlines
1. To become a member of Asiana Club, applicants must submit
For members using general tickets, please submit your
a completed application form to Asiana Airlines. Members will
boarding pass (original) or airline ticket (a copy or the
receive their Asiana Club credentials kit upon receipt of application.
original). For members using electronic tickets, please 2. Asiana Club is open to any person of all countries where such
submit your boarding pass or passenger itinerary to Asiana programs are not restricted by law. (However, kids up to 11 are
Airlines within one year from date of boarding or send it by eligible to enroll for Magic Miles.)
3. Asiana Club membership is issued to individual persons only.
mail. If you use Asiana Airlines website us.flyasiana.com,
4. Asiana Club mileage is not transferable with the exception of miles
you can directly access your miles.
in the account of Family Mileage Plan members. Platinum , Diamond
and Diamond plus members may use their miles to issue award
2. Activity on Partner Airlines tickets in the name of designated recipients.
Members will be required to submit an original/copy of their 5. From October 1, 2008, a mileage validity period will be set up
paper ticket or passenger itinerary for their e-ticket and the depending on membership level at the point of boarding or mileage
issue; 5 years for silver/magic miles members, 7 years for elite
original boarding pass for each flight segment in question.
members with gold or above level. Miles validity period will be
Please submit them to Asiana Airlines within one year calculated from ‘boarding date’ and other miles will be calculated
from the date of boarding (However, within 6 months for from mileage issue date. However, the policy change will not affect
Singapore Airlines, Air China, Continental Airlines). mileage accrued prior to Sep. 30, 2008.
In the event that a name in English registered at Asian Club 6. Asiana Club rules, regulations, benefits, awards, mileage levels,
conditions of membership and all other program elements are
is different from the name at passport (boarding pass), the
subject to change, in whole or in part, at any time, with 3 months
mileage will not be accrued. To change a name in English
advance notice to membership in the event that Asiana Club is
registered at Asiana Club, please call Asiana Club service required to come into compliance with its international partner
center (1588-8180) program rules, an adjustment to mileage is required as a result of
a material change in the airline's ticket pricing structure, a radical
change in industry demand occurs or if there is a serious change in
3. Activity on Other Partners
either the global airline or national economic environments. In the
You can make a request to each relevant company by pre-
event of changes to the mileage redemption chart, members shall
senting supporting documents. have the option to apply either the old chart or new chart for a 24
month grace period from the effective date of any change.
*M
iles will only be accumulated for the boarding after membership 7. Asiana Airlines reserves the right to audit any and all Asiana Club
enrollment. accounts at any time for compliance with the program rules. If it is
found that an Asiana Club Member has failed to abide by program
rules and policies or makes any misrepresentation of information,
such action may result in the cancellation of the member's account,
the revocation of all mileage accrued and the cancellation of
previously issued, but unused awards (Bonus tickets, upgrades and
other awards).
8. The sale, or intention to sell, barter or exchange Asiana Club
48 49
miles for consideration is strictly prohibited and shall result in the of the member.
forfeiture of all accrued mileage and termination of membership. 17. Bonus tickets or seat upgrade are designed to be allocated within
Asiana reserves the right to partake in legal actions to disqualify the limited availability and these tickets or seats are operated in
any person from further activity and participation in the program, different inventory classes. In addition, number of bonus ticket and
including cancellation of the member's account, voiding of all its use may be limited.
mileage credit and cancellation of any previously issued tickets, 18. Miles accumulation is only available for the boarding or buying
awards and certificates for any account which has been used in after membership enrollment.
violation of Asiana Club program rules.
9. Asiana Airlines reserves the right to exclude mailing of Asiana ■ Asiana Airlines Privacy Policy
Club materials, including but not limited to e-newsletters,
statements and other promotional offers, to any member who 1. Purpose of Collecting Personal Information and Its Utilization
has not accumulated mileage. Asiana also reserves the right to Asiana Airlines (hereinafter “Asiana”), with the member’s
introduce special bonus miles and promotional offers selectively to agreement, shall collect from its members personal information
members based on flight activity, geographic location or program required to provide services and related marketing activities.
participation. Promotion information and other changes on Asiana 2. Personal Information Items and Collection Method - Asiana
Club programs may be mailed only to the member address as stated shall collect from its members the minimal amount of personal
in the Asiana Club database. information. The information collected via written application form
10. Members must notify Asiana of any change of personal information, and website and its uses are listed as follows.
including address, e-mail and phone number. Asiana Airlines is • Name (English and Korean): Flight reservations, issuance of membership card
• Citizen Registration No., Date of Birth: Identification
not responsible for lost or delayed correspondence or any loss or • Telephone No.: Flight Reservations and Callings if needed.
• Address, Zip/Postal Code, email address: Providing information on amendments to terms and
damage.
conditions, mileage records, and marketing information
11. A siana Club mileage has no cash refund value and cannot be • Passport No., Nationality: Immigration procedures when traveling abroad
• Others: Marketing activities, information sharing
transferred to others. Neither the accrued mileage nor any ※The following data may be acquired during the course of processing services separating from
other member benefits are transferable upon a member's death, information collected from membership application. ( Boarding, Purchasing items, website access, etc)
dissolution of marriage or through any other operation of law. In the 3. Entrust of Personal Information Management - Asiana entrusts
event of member's death, the account and its mileage will be closed members’ Personal Information to the flowing companies in
automatically. compliance with contracts in order to provide members with service.
12. Asiana's partners and its benefit can be changed or terminated And it shall stipulate related regulation and manage and supervise
without prior notice according to partners’ circumstances. the companies that have been entrusted for management and
13. The benefit can be different according to Asiana Club members residence. preservation of private information.
• C&I : membership card delivery • Jeil Culture Printing : postal service
14. Asiana Airlines reserve the right to suspend or terminate Asiana • DM line : postal address management • Asiana IDT : Data management
Club Program at Asiana Airlines sole discretion at anytime without • Korea Information Service : User Identification and Certification
notice in the event of force major beyond Asiana Airlines’ control, 4. Use of Personal Information Outside the Prescribed Purposes and
including without limitation, labor disputes, civil disturbance, Its Provision to Third Parties - A. Asiana shall not collect from
government orders, weather conditions, acts of God, war or its member’s personal information or passes information on to a
availability of aircraft, or inability for Asiana Airlines to maintain third party without the member’s full agreement. In the following
this program. cases, however, Asiana may provide minimal amount of personal
15. All mileage claims and issues related to mileage discrepancies for information without the member’s agreement.
• In the event of using network companies’ service
Asiana Airlines travel or Asiana Club partner usage must be done 1) In the event that the provision of the minimum amount of personal information (name, address,
within one year from the partner usage or award ticket issuance. phone number) is required by the companies for purposes of delivery ※Refer to the Detail
information of network companies at Asiana member guide or website www.flyasiana.com
16. Any applicable taxes such as departure taxes, inspection fees, 2) In the event that the provision of members remaining mileage is required for purpose of better
and improved service
government taxes and airport taxes as well as service charges such - Companies : KB (Kookmin Bank), Shinhan Card, BC Card, Citi Bank Korea, Korea Exchang Bank,
as fuel surcharges and insurance surcharges are the responsibility Samsung Card, Lotte Card, Hyundai Card, Hana Bank, Gwangju Bank, Nonghyup Card, LG
Telecom, Point Park
50 - Purposes: To clarify remaining mileage on the bill 51
- Provided information: Remaining mileage
- P reservation period: until the termination of partnership agreement
[Miles Chart by Destination]*
• In the event the regulation or provision requested
B. Aside from the case stipulated in previous article, Asiana is liable ■ Based on travel class(economy) on all segments
for any damages incurred when personal information is used for
purposed outside the prescribed purposes of collection or shared Domestic Mileage (Miles) Travel Between Korea (Miles) Travel Between Korea (Miles)
Table & Japan & NE Asia
with a third party without the member’s agreement. However, Seoul (Gimpo, Incheon) Incheon Gimpo
Asiana is not liable in the event the member leaks information Daegu 160 Fukuoka 350 Shanghai(Hongqiao) 530
intentionally or thorough carelessness, provides false information or Busan 220 Fukushima 770 Incheon
Jeju 280 Hiroshima 420 Beijing 570
when information does not coincide due to the member’s failure to
Seoul (Gimpo) Ibaraki 760 Changchun 450
give notice of any amendments to personal information. Gwangju 170 Kumamoto 410 Chengdu 1,368
5. Personal Information Preservation, Utilization Period Procedures Jinju 240 Matsuyama 430 Chongqing 1,277
and Methods of Destruction - Asiana immediately deletes Mokpo 190 Miyazaki 480 Dalian 300
and destroys a member’s personal information via striking the Muan 180 Nagoya 600 Guangzhou 1,266
Pohang 190 Osaka 530 Guilin 1,281
information off the membership DB, destruction or record, etc
Ulsan 210 Okinawa 790 Hangzhou 620
within 1 day upon the withdrawal of membership, deprivation Yeosu 220 Sendai 790 Harbin 580
of membership or after information has been used for a specific Busan - Jeju 190 Shizuoka 680 Khabarovsk 880
purpose. However, by related law (E-commerce Customer protection Daegu - Jeju 210 Takamatsu 480 Nanjing 590
Cheongju - Jeju 230 Toyama 590 Qingdao 360
law and its regulations) specific records are retained for years.
Gwangju - Jeju 120 Tokyo (Narita) 760 Sakhalinsk 1,048
(Records of contracts and application withdrawals: 5 years, Records Pohang - Jeju 240 Yonago 400 Shanghai 530
of Charges and Supplies: 5 years, Records of Customer Claims and Busan Shenzhen 1,278
Dissension: 3 years) Travel Between Korea & USA Osaka 360 Taipei 920
Incheon Fukuoka 140 Tianjin 520
6. Rights of Users or Their Legal Representatives - A. Asiana shall
Chicago 6,543 Jeju Weihai 250
ask the agreement of the child’s legal guardian to collect, use or Los Angeles 5,968 Fukuoka 230 Xian 1,017
provide to third party personal information on children under the New York 6,882 Travel Between Yanji 390
age of 14. In this event, Asiana may request a signature or minimum San Francisco 5,639 Korea / Japan & SE Asia Yantai 290
information required including name to confirm the identity of the Seattle 5,199 Incheon Busan
Bangkok 2,281 Beijing 770
legal guardian. B. Member himself/herself or the legal guardian
Travel Between Korea & Oceania Cebu 1,884 Guangzhou 1,264
may access, request amendment to the child’s personal information Incheon Clark Field 1,585 Hangzhou 620
or may withdraw agreement for the child’s membership. C. Enquiries Sydney 5,177 Hanoi 1,681 Shanghai 520
regarding withdrawal of membership can be made by phone (Asiana Ho Chi Minh City 2,220 Shenyang 550
Travel Between Korea & Europe Hong Kong 1,292 Weihai 430
Club Service Center 1588-8180) in writing, or to the website. To
Incheon Kota Kinabalu 2,279 Daegu
withdraw, members must submit to the Asiana Club Service Center Frankfurt 5,360 Manila 1,624 Shanghai 530
a signed Asiana Club Membership Withdrawal form, a written London 5,652 Phnom Penh 2,241 Muan(Gwangju)
statement forfeiting any remaining mileage, and proof of identity. Paris 5,626 Phuket 2,690 Beijing 650
7. Officers in Charge of Personal Information Management - Asiana Saipan 1,938 Cheongju

Travel Between Korea & Japan Siem Reap (Angkor Wat) 2,175 Beijing 640
manages a personal information office that deals with personal
Gimpo Singapore 2,880 Jeju
information protection. Any inquires regarding personal information Tokyo (Haneda) 760 Busan Shanghai 340
should be addressed to the person in charge. Osaka 530 Bangkok 2,303
• Privacy Policy Protection Office : Membership Service Team * “M iles C hart by D estination ” Manila 1,515 Travel Between Korea & SW Asia
• Tel : 1588-8180 (Asiana Club Center) shows the accrual direct distance Saipan 1,724 Incheon
8. Notification - If Asiana has any changes or amendment on its between two cities based on TPM
Singapore 2,841 Almaty 2,601
(Ticketed Point Mileage) by IATA
Privacy Policy, it shall be notified to customers for a period of at (I n t e r n a t i o n a l A i r Tr a n s p o r t Osaka Dehli 2,898
least 7days. A ssociation ) and is subject to Saipan 1,494 Tashkent 3,013
change.
• Date of Notice : November 16, 2009
• Date of Enactment :December 1, 2009
52 53
스타 얼라이언스 소개
Asiana Club Service Centers
Our Customer Service Centers are here to serve you, wherever

and whenever you need information or assistance with our
program.
Telephone Facsimile Website

Korea 1588-8180 (82-2) 2669-4280/4275 flyasianaclub.com
(within Korea only)
Japan (81-3) 3836-2692 (81-3) 5572-7673 jp.flyasiana.com

North America 1-800-227-4262 213-380-1688 us.flyasiana.com
KOREA Asiana Club 47 Osae-dong, Gangseo-gu, Seoul, Korea 157-713

USA 3530 Wilshire Blvd. Suite 1700 Los Angeles, California 90010
Asiana Airlines Reservation Centers
Asia / Pacific Toll Free Number

Australia 61-1-300-767-234
Cambodia 855-63-965206
China 400-650-8000 (within China only)

Hong Kong 852-2523-8585
India 91-11-2331-5631
Japan (81-570)082-555
Kazakhstan 7-3272-70-3234
Korea 82-2-2669-8180
1588-8180 (within Korea only)
Philippines 63-2-892-5688
Saipan 1-670-288-2625
Singapore 65-6225-3866
Taiwan 886-2-2581-4000
Thailand 66-2-263-8333
Uzbekistan 998-71-1400900
Vietnam 84-8-822-2622
North America 1-800-227-4262
Europe
UK 44-20-7304-9900
Germany 49-69-9210-1921
Russia 7-4212-393747
France 33-1-5347-7907
55
ASIANA AIRLINES 2010.7.1.
us.flyasiana.com
56

Membership Guide: A World of Rewards

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A World of Rewards

11 Star Alliance Membership

We know that you have many options

49 Asiana Club General Rules

● Asiana Club Membership

The World of Asiana Club

Asiana Club Kim-migeun 02/2010

Platinum Diamond Plus Diamond Gold

Silver Magic Miles

The World of Asiana Club

Diamond Accrue 40,000 on-board miles, or 50 trips with Asiana

The World of Asiana Club

airline flight miles

Elite Status Elite Status Priority Waitlist4 ○ ○ ○ ○

Star Alliance Priority Standby4 ○ ○ ○ ○

Star Alliance Membership

Mileage Discount Coupon

Asiana Club Platinum, Diamond Plus and Diamond members

members qualify for Star Alliance Silver Status.

Priority Baggage ○(Asiana flights) ○ ○

Star Alliance Membership

• For more information on Star Alliance benefits, please visit staralliance.com.

Air China Lounges

Star Alliance Elite Benefits Koru Club Lounges

Priority Regardless of your paid fare or class of service, a priority

Introduction of Mileage Validity Period

● Launch of the new policy : Oct. 1, 2008

Provide your Asiana Club number upon reservations, or present

Introduction of Mileage Validity Period

question to Asiana Airlines. (Miles will only be accumulated V, W 70%

2. Award tickets and upgrade seats are operated in different

South East Asia segment.

Guide to Partner Airline Award Travel

● Partner Airline Award for Star Alliance ● Applying for an upgrade

> Pusan (o) ● Star Alliance Carriers Offering Upgrade

Tracking Your Mileage

■ General Terms & Conditions

7. Officers in Charge of Personal Information Management - Asiana Saipan 1,938 Cheongju

Our Customer Service Centers are here to serve you, wherever

Telephone Facsimile Website

Japan (81-3) 3836-2692 (81-3) 5572-7673 jp.flyasiana.com

KOREA Asiana Club 47 Osae-dong, Gangseo-gu, Seoul, Korea 157-713

Asiana Airlines Reservation Centers

Asia / Pacific Toll Free Number

North America 1-800-227-4262

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2. Award tickets and upgrade seats are operated in different