Acknowledgement: Abhishek Sharma

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ACKNOWLEDGEMENT

I would like to express my deep sense of gratitude to the respectable guide


distinguished personalities for their precious suggestions and encouragement
during the training.

The experience which is gained by me during this training is essential for me at


this turning point of my career.

I am also thankful to Prof. (Dr) Vivek Sharma, Director, C.R. Instiute of


Management, University Teaching Department, Barkatullah University, Bhopal for
constant support and supervision.

I am thankful to my project guide for his kind supervision and guidance.

Last but not the least I would like to thank company officials, my friends & family
members for their constant support.

ABHISHEK SHARMA
MBA II Semester
DECLARATION

I ABHISHEK SHARMA hereby declare that the following project report titled
CUSTOMER SATISFACTION TOWARDS TATA CARS is my original
authentic work.

The project was undertaken as a part of the course curriculum of MBA


programme, Barkatullah University, Bhopal. This has not been submitted to any
other examination body earlier.

Date : Signature
Place : Bhopal ABHISHEK SHARMA
MBA II SEMESTER
CRIM
Barkatullah University, Bhopal
CERTIFICATE

This is to certify that ABHISHEK SHARMA a student of MBA II Semester C.R.


Institute of Management, University Teaching Department, Barkatullah University,
Bhopal has undertaken a project on CUSTOMER SATISFACTION
TOWARDS TATA CARS, submitted in the partial fulfillment for the
requirement of Master of Business Administration Programme (2011-2013).

The project has been successfully completed under my supervision.

Project Guide

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