Business

Preparing for the workplace

Margaret Helliwell
CAMBRIDGE
UNIVERSITY PRESS

79 Anson Road, #06-04/06, Singapore 079906

Cambridge University Press is part of the University of Cambridge.

It furthers the University's mission by disseminating knowledge in the pursuit of
education, learning and research at the highest international levels of excellence.

www.cambridge.org
Information on this title: www.cambridge .org/ 9781107640689
Cambridge University Press 2014
This publication is in copyright. Subject to statutory exception
and to the provisions of relevant collective licensing agreements ,
no reproduction of any part may take place without the written
permission of Cambridge University Press.
First published 2014
Reprinted 2015
Printed in Singapore by C.O.S. Printers Pte Ltd
1sBN 978-1-107-64068-9 paperback Student's Book 1
1sBN 978-1-107-66880-5 paperback Teacher's Manual 1
Additional resources for this publication at www.cambridge.org/businessplus
Cambridge University Press has no responsibility for the persistence or accuracy of
URLs for external or third-party internet websites referred to in this publication,
and does not guarantee that any content on such websites is, or will remain ,
accurate or appropriate. Information regarding prices, travel timetables, and other
factual information given in this work is correct at the time of first printing but
Cambridge University Press does not guarantee the accuracy of such information
thereafter.
The author and publisher thank the many teachers in the Asian region whose
invaluable insights helped revise and fine -tune Business Plus. We w ould like to
mention the following in particular:

Profe ssor Hyojin Chung, Dongguk University, South Korea

Da-Fu Huang, Southern Taiwan University of Science and Technology, Tainan , Taiwan
Hsiu-Hui Su, Chaoyang University of Technology, Taichung, Taiwan
Gideon Hockley-Hills , SEICO Inc., Osaka, Japan
Kelly Kimura, Saka University, Tokyo, Japan
Ms . Sirirat Poomprasart, University of the Thai Chamber of Commerce (UTCC) ,
Bangkok, Thailand

The author's special thanks go out to Stuart Vinnie , Cambridge University Press Senior
Training Consultant for the ASEAN region, whose experience of teachers ' n eeds and
teaching situations throughout Asia helped to mold her materials to best match the
reality in the classroom, and on the editorial side, Chris Caridia, for his good ideas and
endless patience. Last but not least, Bob Culverhouse and Ann Jobson for hours of
patient listening!

The author would also like to thank the following Cambridge University Press region al
staff for their support and advice, without which this course would never h ave been
possible: Nuntaporn Phromphruk, Panthipa Rojanasuworapong and Sura Suksingh
(Thailand); Ron Kim and Seil Choi (South Korea) ; Tomomi Katsuki, John Letcher, and
David Moser (Japan) ; Irene Yang (Taiwan) .

Book and cover design by Designers Collective

Book layout by Transnet Pte Ltd
Illustrations by Albert Design House , and Transmise Publishing Service
Casting and audio production by Voice Over Asia Co. , Ltd

-0
 Business Grammar Listening and Vocabulary
situation focus speaking focus

Before you begin

Page v111

Unit 1
Nice to At the airport 1 Tobe Opening and closing 1 Numbers
conversations
meet you 2 Present 2 Countries
simple and regions
Pages 1- 8

Unit 2
In the office Types of office 1 There is . .. , A typical day 1 Office
there are . . . equipment
Talking about a day
2 Adverbs of in the life of a famous 2 Words that go
Pages 9-16 frequency person together (1)

TOEICpractice
Pages 17-18

Unit3
On the phone Can I take a Present simple On the phone 1 Spelling
message? and present names
Talking about cell and saying
continuous
phones numbers
2 Telephone
Pages 19-26 language

Unit4
Buying and Helping 1 someand Shopping habits 1 Giving
customers any directions
selling Talking about shopping:
2 much and good and bad service 2 Words that go
Pages 27-34 many together (2)

TOEICpractice
Pages 35-36

Unit 5
What are you Making an Present Making plans and 1 Days, months,
appointment continuous for suggestions dates
doing tomorrow? future plans
2 Telling the
time

Pages 37-44

iv
 Business
Reading Culture focus Leaming outcomes
writing

Students can ...

welcome a visitor.
ask for and give personal information.
Talking about Meeting and open, continue, and close a conversation.
jobs greeting ask for and tell people numbers.
talk about countries and regions.
understand a text about different jobs.
talk about greeting people in different countries.

talk about different types of office.

describe an office and talk about routines.
Offices around Emails ask about and describe a typical day.
the world talk about office equipment and where it is.
understand a text about different offices.
write an email to ask for information.

understand telephone phrases.

talk about what people are doing now.
The Business cards understand telephone messages and talk about
unbreakable in Asia cell phones.
cell phone spell names.
use telephone language.
understand a text about new smartphones.
read a text about business cards in Asia.

understand conversations in a store.

use some/any and much/many.
talk about shopping habits and service in stores.
Showrooming An inquiry
understand and give directions.
use words that go together.
understand a text about the future of shopping.
write an email asking for product information.

understand a conversation about making

appointments.
London to Communication discuss future plans.
Beijing in two styles understand a discussion about plans and make
days suggestions.
talk about times and dates.
understand the main idea of a text about future
plans.
understand different communication styles.

-0
 Business Grammar Listening and Vocabulary
situation focus speaking focus

Unit6
Out and about Customer Comparing Giving advice 1 Traveling
service in a people, places,
hotel and things Talking about traveling 2 Describing
pictures
Pages 45-52

TOEICpractice
Pages 53-54

Unit 7
Tell me about The story of a 1 Past simple - Successful Asian 1 Countries and
company regular verbs companies nationalities
your company
2 Past simple - Talking about 2 Make and do
irregular successful companies
Pages 55-62 verbs

Unit 8
Let's eat out Entertaining in 1 Modal verbs In a food court 1 Food and
the business drink
2 Countable
world
and 2 Invitations
uncountable
nouns
Pages 63- 70

TOEICpractice
Pages 71-72

Unit9
Work and play During and 1 -ing or Travel and leisure 1 play/ do/go ...
after work to-infinitive in Asia
2 Describing
2 Connecting leisure
Pages 73-80 words activities

Unit 10
Come again Saying 1 The will- The workplace in 2025 1 Saying hello
goodbye future and goodbye
soon!
2 Grammar 2 Vocabulary
Pages 81-88
quiz quiz ..
TOEICpractice
Pages 89-90

Partner files Pages 91-94 Irregular verbs Page 95 Transcripts Pages 96-111

vi
 Leaming outcomes
Business
Reading Culture focus
writing
Students can ...

change a hotel reservation on the phone.

compare people, places, and things.
talk about vacations and ways to travel.
The Richmond A confirmation use different words to talk about traveling.
Hotel, Jakarta describe pictures.
understand comments on a hotel.
write a confirmation email.

understand somebody talking about a company.

talk about things in the past.
Top jobs for Conversation research and present information about a company.
women taboos talk about countries and nationalities.
ask and answer questions with make and do.
understand a text about women in top jobs.
understand conversation taboos.

understand an invitation and a conversation in a

restaurant.
Special Invitations use the modal verbs can, must, have to, need to.
requests on use countable and uncountable nouns.
MJets talk about a restaurant menu.
talk about food, drinks, and a favorite dish.
invite somebody and say yes or no to an invitation.
understand a text about a private jet service.
invite somebody and write yes or no to an invitation.

understand a conversation about work and leisure.

use -ing and to-infinitive forms after some verbs.
Tourists in Body language use connecting words .
Thailand in Asia understand and talk about travel and leisure in Asia.
talk about leisure time activities.
understand a text about tourism in Thailand.
understand body language in Asian countries.

understand people saying goodbye.

use will and won't to talk about the future.
listen to and talk about life in the future .
TheASEAN A thank-you say hello and goodbye and use prepositions after
Economic email verbs.
Community understand an article about the advantages of the
ASEAN Economic Community.
write a thank-you email.
 Before you begin
Can you match the business situations in D
Units 1-10 with the photos? Then check the
units.

1 Nice to meet you

At the airport
2 In the office
Types of office
D
3 On the phone
Can I take a message?
4 Buying and selling
Helping customers
5 What are you doing tomorrow?
Making an appointment
6 Out and about
Customer service in a hotel D
7 Tell me about your company
The story of a company
8 Let's eat out
Entertaining in the business world
9 Work and play
During and after work
10 Come again soon!
Saying goodbye

D
\

D
/1
D

viii
 Unit 1

~ {;:. Hiroshi Akimoto works for Gamez, a video games company in Japan. He is
at the airport to meet two visitors. Listen. Check (ti') what you hear.
1 D Excuse me. 6 D This is my colleague.
2 D No, I' m not. 7 D Can I help you with your coat?
3 D Yes , that's right. 8 D That's very kind.
4 D Good aft ernoon . 9 D How was your flight?
5 D Welcome to Osaka. 10 D It was fine .

~ {;:. Listen again. Check (ti') t rue or false.

True False
1 Mr. Akimoto and Mr. Tomlin know each other.
2 Mr. Tomlin and Ms. Klein arrive in the morning.
3 The airport is in Osaka.
4 Ms. Klein is Mr. Akimoto's colleague.
5 The flight was long and hard.
6 Mr. Akimoto wants to take a taxi.

fil Work in groups of three. Practice meeting and introducing yourself and others.
Excuse m e. Are you . .. ? Good m orning/ afternoon.
My n ame is ... I'm . . . from ...
N ice to m eet you . This i s .. .
Nice to m eet you, too. Can I help you with ... ?
H ow was your fligh t I your trip?

~ airport colleague flight

~ to meet to mtroduce
welcome a visitor. _ _ I
Unitl V
 Grammar focus
The verb to be and the present simple

~ Read the information about these four businesspeople.

Hiroshi Akimoto Lin Yao Chen Christine Klein Robert Tomlin

from Tokyo,Japan Taipei, Taiwan Berlin, Germany Glasgow, Scotland
w orks in Osaka. Japan Osaka. Japan London, UK London, UK
company Gamez Gamez Digital Design Digital Design
job marketing manager IT data scientist video game product manager
designer

iroshi Akimoto and Lin Yao Chen are colleagues. rThey work for
Gamez in Japan. What do they do there? Hiroshi is a marketing
manager. Lin Yao is an IT data scientist. They like their jobs. They live
in Osaka, but they don't come from there. Hiroshi comes from Tokyo.
And where does Lin Yao come from? She comes from Taipei.

Christine Klein and Robert Tomlin are colleagues, too. But they aren't
in the same department. Christine is a video game designer. Robert is
a product manager. They work for Digital Design in London, but they
don 't live in London. They live outside London. And where do they come
from? Robert comes from Glasgow and Christine comes from Berlin. She
isn't English. She's German . But she doesn't speak German at work. She
speaks very good English. And you? Do you speak good English, too?

'
f H e is a marketing manager. She is an IT data scientist.
We use an before the letters a, e, i, o, and u.

fil Complete the chart . How m any examples of these forms can you find in the text?
The verb to be
Long form Short form Negative
hr is he isr1't

sltr is

the~fte

2 11 I
fil Complete the sentences.

Present simple
Statements
Hiroshi ........ .... .. .... . for Gamez. He Hiroshi and Lin Yao .... .. ............. for
.. ........ .. ...... . his job. Gamez .
Lin Yao .......... .. .... .. . for Gamez , too. She They .... .. ............. their jobs.
also .. .. .. .. ....... .... her job.
Negatives
Christine comes from Berlin, but she Christine and Robert work in London,
.. .... .. .. .. .. ..... there. but they ................... there .
Robert comes from Scotland, but he
................... there.
Questions
A: Where ........ .. ........ . Lin Yao A: Where .. .. ............... Hiroshi and Lin
...... .. ........... ? Yao ................... ?
B: She works in Osaka. B: They work in Osaka.
A: What .......... .. ...... . she ................... ? A: What ........ .. ......... they ................ .. . ?
B: She's an IT data scientist. B: He's a marketing manager. She's an
IT data scientist.

What do you do? asks about a person's job.

~ Complete the chart.

Present simple
Positive Negative Questions
I/you/we/they work Do ....................... .. .. ?
he/she/it doesn't ............. ..... . .. ................ .............. ?

Work with a partner. Ask your partner five questions with Do you ... ? Use these
verbs: work, like, live, come, speak. Answer your partner's questions.
A: Do you come from Osaka?
B: Yes, I come from Osaka . I No, I don't come from Osaka. I come from Bangkok.

....... .. I

~ company department marketing manager

data scientist designer - - - - - - - - -- - - -

0
ask for and give personal information.

Unitl
 Listening and speaking
Opening and closing conversations

~ {;. How do you start a conversation? The words in these sentences are mixed
up. Put them in the correct order. Then listen and check.
1 At a hotel
A : me I excuse I Ms . Lee I are I you?
B: that 's I yes I right I Mr. Tang I must I you I be
A : am I I I yes I to I keep I you I sorry I waiting I I'm
B: right I all I that's
2 On an airplane
A : are I you I to I Indonesia I on I business I going ?
B: I/ yes I am I you I and?
A : no I on I vacation I going I I'm
B: you I lucky !

~ (31 When we meet somebody for the first time, we often talk about everyday
topics. Listen to the conversation and check (II') the topics the two people talk
about.
D food D hobbies D jobs D language D traffic D vacations

What do you talk about in your country when you don't know somebody?

~ {;) Listen to two ways to finish a conversation. Complete the sentences.

1 A : Well, it was .... to you.
B: Yes , I hope sometime.
A : That would be great. I'll call you next
time I
B: Fine .

2 A : Would you . .. ? I have to go soon.

B: What time ... leave?
A : At six. So I really
B: .................. Shall I call you a taxi?

Q) Work with a partner. Practice the conversations in 3A and 3C.

~ topics conversation . excuse me

Y on busmess on vacat10n

open, continue, and close a conversation.

4 I t 1
( Vocabulary focus
Focus 1: Numbers

~ ~ Listen to the flight announcements and fill in the chart.

Flight Destination Gate Flight Destination Gate

number number
1 4
2 5

3 6

!) f6I Complete the telephone messages with the numbers you hear.

0 --~~~~~~~,
To: ~~~M~r~-~A~k~im~ot~o~~~~~- To: .................... 1\11.~.:.. <::h~.f'.L . .................... ...................... .
From : ...............Q-~r.~s.t~v.i.e. ..KL.~.Lv.i,............................... .
Message: ........?.h~. h-.0:~..S.9..':'n:~ .. v.i.e.~.......................
Osaka. ...........................~.viJQ.Y.l'.l'.1:0.:t~.9.l'.L.-.. PJ~.0:~.e...c.0:Jl.:..... .
Number: - - - - - - - - - - - - Number: .............................................................................. .

'

To:
0
T o: Yoshio Tani
From: -- M iti Arnk., P.91.gce ~otel
- - - - - -- - - - - - - - - - - - - - - - -
- -:..::.::_,_:_~'!!.!_- - ~
From: - Cintqa D ew/
-..::...:..:..::::::c:_~'.!__ _ __
Message: 'R9QrD_l~-~-Q9J~~:-~~l[_if you__
_ ___ __ _t1_~Vf _q~_e~_tj9_0~-------- .. Message: __F_a-'-x'-1
:. s.=....:w
::..:::..o~
rk~1~11:a!1q'..:_. .!:.P-_,!_.~ea~s~e:___
Number: ________________ . ___ _________ _ s end documents .
N umber:
--------
~ Work with a partner. Ask your partner for these numbers.
Write the numbers down and then your partner can check them.
1 his/her age
2 the age of two members of his/her family
3 his/her house number
4 his/her telephone number

ask for and tell people numbers.

Unit1 0
 ~

oc ulary focus
Focus 2: Countries and regions

Q) (;) Listen and check (II') the countries and regions you hear.

0 n O'l s1

D Antarctica
I I

_E~)~T_a_l_k_i_n_g_a_b_o_u_t__) countries and regions

Step 1: Work with a partner. List . . .

D five countries in Asia. D two countries in Africa.
D five countries in Europe. D two countries in South America.
D three countries in ASEAN . D two countries in North America.

Step 2: Form a small group and compare your lists.

f) ~ Keywords Look at the words at the bottom of pages 1-4. Choose the
best words to complete the sentences.
1 A lot of planes fly from this .... ... ..... .... ...
2 Christine and Robert work together. She is his .... ... .... .... ... .
3 Hiroshi works in the marketing ............ .
4 Christine is a video game ................. .
5 I'm not here on business. I'm here ....... .
6 We use everyday ........ to start a
7 How was your ?

8 ... ...... .... . .. Is this seat free?

talk about countries and regions.

6 '11 1
 Reading
Talking about jobs

~ Before you read You have three minutes to make a list of all the jobs you
know. Then skim the article to see if the jobs it talks about are on your list.

Asian Business Online

t alks to four young people in the ASEAN region about when they use Eng lish in th eir jobs.

My name is Tran Van Huan. I'm a computer specia li st in Hano i. I make computer
networks for companies, and I train people to use t he netwo rks . I d o n't work for
a company. I work for myself. I li ke my job. It's inte re sting . I wo rk with companies
all over the world , and we use English to commun icate .

My name is Nadia Tengu. I'm a depa rtm ent manager in a bookstore in Kual a
Lumpur. I wear a uniform, but only at work. I like my colleagues a lot. Our store is
open every day, so we work very hard . Sometimes we have customers from China
o r Europe, and I need to speak Eng lish t o help th em .

My name is Cintya Dewi. I'm a website designer. I work in an electronics

company in Jakarta. It's a big company, so I don't know everyone, only th e
colleagues in my d epa rtment. We do a lot of business with Chinese and Indi an
firms, so I need to read and write emails in English.

My name is Miti A rak. I'm a hotel receptionist in Bangkok. I meet a lot of people
in my job. Sometimes I work at night, b ut I don't like that very much. Most of our
guests are from ot her countries, so we usually use English to communicate . Some
of our staff also speak Chinese and G erman .

~ Scanning for detail Are the statements correct? If not, correct them.

Tran Van Huan 1 .. . works for a company.

He doesn't work for a cow1pan!J. H e works for himse lf
2 . . . trains people in companies.
3 ... thinks his job is boring.
Nadia Tengu 4 .. . works in Kuala Lumpur.
5 ... wears a uniform all the time.
6 . . . works in a store that closes on Sundays.
Cintya Dewi 7 .. . designs websites.
8 .. . works in a small company.
9 ... knows all her colleagues in the company.
Miti Arak 10 . .. works in a hotel.
11 ... meets a lot of people.
12 .. . likes to work at night.

~ NOW you Choose a person from your family and write about his or her job.
My brother is a(n) ... He works in . .. H e likes/ doesn 't like his job because ...

undemtand a text about different Jobs.

 Culture focus
Meeting and greeting

~ Label the pictures with the greetings 1 to 8.

1 shake hands 5 hug

2 kiss on the cheek 6 bow
3 rub noses 7 kiss on the hand
4 wai 8 exchange business cards

D D

D D

D D

D D

~ Which greetings are usual in your country for

1 family and friends? 2 business partners?

Do you know other greetings?

~ In Europe and North America people usually shake hands when they meet. Here
a re some tips. Which is correct, A or B?

Tips for a correct handshake

1 Use your 3 When you shake hands ,
A left hand. A look in a person's eyes.
B right hand. B don't look in a person's eyes.
2 Your handshake must be 4 A correct handshake is
A strong, but not too strong. A quick.
B very strong. B for 30 seconds.

( talk about greeting people in different countries.

8 '11' 1
- - --
 Unit 2

~ In which picture can you see this, A or B?

D a lot of people D four desks D an orange office chair
D a man alone D a man without a jacket D telephones
D family photos D a man with a jacket

~ Jal Listen to Robert Tomlin and Lin Yao Chen talking about their different
offices. Does Robert or Lin Yao say this? Put a check (II').
Robert Lin Yao
1 It's quiet here.

2 There are 10 colleagues.

3 There's no one to talk to.
4 Colleagues want to chat.
5 There 's always a lot of noise.
6 It's a bit noisy and hectic.

~ Complete each sentence with the correct word.

communicate colleagues desk

freedom noise noisy waste

1 My coll ea9ues are great people to work with.

2 It's easier to ....... ... .. ....... in an open-plan office.
3 I have a computer and a printer on my .................. .
4 You can ............... .... a lot of time at work.
5 Be quiet! Don't make so much ..... ..... .... ... ..
6 My office isn't quiet. It's .......... ... .... ..
7 Robert has more .. ................. in a one-person office. It's quiet in et one-person office.

~ desk file.cabinet hectic

/" to waste time talk about different types of offices.
 Grammar focus l
Focus 1: There is ... , there are .

~ {;) Listen again to Robert Tomlin and Lin Yao Chen talking about their offices.
Complete the sentences.
1 ..... ......... a desk, a chair, and a file cabinet in Robert's office.
2 .......... always a lot of noise in an open-plan office.
3 Lin Yao doesn't want a one-person office because ........... ..... .. no one to talk to.
4 .. 10 colleagues in Lin Yao's office.
5 In a one-person office, ... .... ........... only four walls to look at.

~ Look at these sentences.

A: Is there a printer in the office? A: Are there any files in the office?
B: Yes , there is. It is on the desk. B: Yes , there are. They are in the file cabinet.

What's the rule? Underline the correct word .

Use there is with a singular I plural word.

Use there are with a singular I plural word.
l
1

~ Work with a partner.

Student A: Go to Partner file 1.
Student B: Look at the picture below.
You each have a picture of the same office, but on different days. There are 10
differences. Can you find them? Take turns to ask questions.

Is there a . . . in your picture?

Are there any ... in your picture?
H ow many ... ?
Where ... ?
What color ... ?

files printer plant

bookcase desk empty
full lamp calculator
notepad trash can

fil Use a word from each box to make sentences with there are.

nine ten eleven twelve countries days letters English alphabet ASEAN
twenty-six thirty-one months planets players January soccer team
solar system yeai:

Tltcn 1i.-c tti'cll'c Hl(1Htlt.-- iH 1i !JC1il:

0-,_ noise bookcase

Y printer difference
10 )'lit 2
 Grammar focus
Focus 2: Adverbs of frequency

E) (;) Listen again and complete the sentences. Then put the words on the scale.
1 You can ............... .. .. waste a lot of time because colleagues want to chat.
2 There's .... .......... ..... a lot of noise.

100% always always not often sometimes

Be0f often usually/normally

0% never

!) Look at these sentences:

I always get up early. He is never late for work.
She often sends text messages. The printer doesn't usually break down.

What's the rule? Underline the correct word.

Adverbs of frequency go before I after a full verb (go, get, send .. .),
but before I after the verb to be and before I after can, doesn't, don't.

ID The words in these sentences are mixed up. Put them in the correct order.
1 go I meetings I I I often I to I don't
2 time I is I Shaifful I on I never
3 always I colleagues I are I My I helpful
4 often I a I lunch I restaurant I don't I They I in I eat
5 his I always I birthday I Kamol I celebrates
6 emails I doesn't I many I get I usually I Hiroshi
7 They I on I summer I always I in I vacation I go I the I never give up!

ID Interview a partner. Check (V) the box that tells you about your partner.
Are you ever late for class? Do you ever . . . ? How often do you ... ?

always usually often sometimes not often never

be late for class D D D D D D
take taxis D D D D D D
eat street food D D D D D D
go to the movies D D D D D D
play computer games D D D D D D
go to bed after midnight D D D D D D

D Tell the class.

Kulap is never late for class. She sometimes eats street food, and she often goes . . .

~ to break down to celebrate

/" midnight

descnbe an office and talk about routines.

 Listening and speaking
A typical day

~ 191 An interviewer asks three businesspeople abou t a typical day. Listen and
complete the chart.

Cintya Mike Kitty

1 What time do you get up
in the morning?
2 What time do you usually
get to work?
3 What is the first thing you
usually do when you get
t o work?
4 Where do you have lunch?
5 How often do you travel
on business?
6 What do you do in the
evenings?

~ Interview a partner about their typical day. Use these question words:

when what where how often

_C~).__T_a_l_k_i_n_g_a_b_o_u_t_~) a day in the life of a famous person

Step 1: Work with a partner. Choose a famous person - a sports

person, movie star, businessperson, etc .
What about . .. ? I think ... is an inter esting person .

Step 2: What do you think the person does on a typical day?

He/She usually gets up at . . .
He/She always has ... for breakfast. A fter breakfast, ...

Step 3: Work with another pair. Ask questions about their person.
What times does ... ? When does ... ?

Step 4: Tell the class who your famous person is and describe his
or her typical day.

~ cafeteria to spend time sales manager

Y sales office tired
ask about and describe a typical day.

12 'm 2.
 Vocabulary focus
Focus 1: Office equipment

~ Label the things in the pictures with numbers 1 to 10.

1 stapler 3 hole punch 5 in-box 7 sales chart 9 markers

2 tape 4 paper clips 6 trash can 8 flash drive 10 folders

~ Look at the pictures. Underline the correct preposition.

1 The hole punch is on I in I under the file cabinet.
2 The trash can is under I on I in the desk.
3 The in-box is at I on I in the desk.
4 The markers are in I under I on t he drawer.
5 The flash drive is in I on I at the shelf.
6 The sales chart is on I at I in the wall.
7 The folders are on I in I under the file cabinet.
8 The paper clips are in I on I under the drawer.

fil Look around your classroom and say what is in the room and where it is.

~ Work with a partner. Read these conversations aloud.

A: Can I use your files? A: Can I use your hole punch?

B: Sure. I don't need them right now. B: Sorry. I need it right now.
A: Where are they? A: OK. Thanks anyway.
B: They're in the file cabinet.
A: Thanks.

Write down four things in 4A that you need and four things you don't need.
Then have conversations with your partner.
 Vocabulary focus
l Focus 2: Words that go together (1)
E) '91 Listen to the interviews in 3A again. Match the
words 1 to 8 with the words A to H.

1 ~ A the children
2 make B on business
3 turn on C for v.rork
4 travel D in the office late
5 take care of E coffee
6 check F the fashion shows
7 stay G the computer
8 go to H my email Sne Lecivesjor work
vtt eig nt.

~ '91 Listen to 3A again. Complete the sentences with the missing words.
1 Tell us about your .. .... ...... ...... day.
2 Mike is a ... ....... manager.
3 He always has lunch in the .... ...... .. ... ... cafeteria.
4 In the evening Mike often has ................... calls .
5 The ... ....... .... .. .. office of Mike 's company is in the US.
6 Kitty always ....... .. work at nine.
7 There 's a nice cafe just around the ....... .......... .

:2) Which of the words doesn't go with the word in green?

1 quiet office I day I person I fteise
2 web designer I site I book I address
3 ten desk I colleagues I o'clock I emails
4 have lunch I a meeting I coffee I night
5 on business I morning I vacation I the telephone
6 waste time I money I energy I telephones
7 at my desk I six-thirty I business I work He usuvtLLij mvtkes
8 make coffee I an email I a mistake I a phone call cojfee vtt work .

!!) ~ Keywords Look at the words at the bottom of pages 9-12. Choose the
best word to complete the sentences.
1 The printer in the office often ............ .
2 Cintya likes to .. . .. .. .. .. . . .. with her children .
3 I work hard, so in the evenings I'm always
4 We usually go to bed before
5 Our office isn't quiet. There 's always a lot of .................. .
6 Do you usually .................. your birthday?
7 Mike is a ......... for an American company.
8 We can have lunch in the .

talk about offi.ce equipment and where it is.

14 '11t )
 Reading
Offices around the world

~ Before you read Look at the pictures. Describe w hat you see .

Asian Business Online

looks at some of the coolest offices in the world .

More than 100 people from 31 co untries work for th e

M indvalley education company. The company believes that
work should be fun, and so it ha s made a positive en vironment
f ull of light and color. Every morning the workers can choose
th eir own table to work at.

The offices of the two small French companies Pons and Huot
are amazing . Each of the 15 peopl e w ho work there has his or
her own "dome" - a private work space. There is also a meeting
room, a kitchen and restrooms, and lots of p lants and trees
everywhere.

G o ogle Ireland has employees from 38 countries who speak

46 different languages. The atmosphere is very rela xed . Wh en
th e weather is nice, employees have meetings outside on
co mfortable seats called beanbag chairs .

The office of Grupo Gallegos, an adve rtising company, was once

a movie theater. It has a wonderful view of the Pacific Ocean .
The offices are open-plan, and 360 white umbrellas hang from
the ceiling. There is a basketball court where workers can play
and relax during t heir breaks.

:[) Scanning for detail What do the following numbers refer to?

31 15 46 360 38

~ Comprehension
1 Which office is special because of 2 In which office can employees
A its ceiling? A play basketball during their breaks?
B its employees' individual work space? B sit on comfortable chairs in meetings?
C its positive environment? C choose where they work?

~ NOW you Which office do you like best? Why?

understand a text about differen t offi.ces.
 Business writing
Emails
/

~ Write the symbols next to the words (1-9).

+ @ 1 at 6 number
A 2 uppercase 7 lowercase
3 dot 8 underscore
3 b 4 hyphen 9 dash
5 plus

~ Complete the email with the words in the box.

attached Attachment Best regards Dear

From Subject Thank To

1 ...... .. ..... .. .... : [email protected]

2 ... ... .. ... .... ... : [email protected]
3 .... .... : Language course in England
4 .. ..... ... : York School of English.pdf

5 .. ... .. ..... ... .. Ms. Sato:

6 .. ... ..... .. ...... you for your email. Please find 7 ....... .... ..... ... details of our
English courses in York.

If you have any questions, please contact us.

8
Robert White
Sales Assistant

fil Write the email Mayumi Sato wrote to York School in 6B. Use these phrases:
I saw an advertisement for York School . . . (where?)
I am interested in an English course for . . . (how long? when?)
I am learning English ... (where?) , but I need more practice.
Could you send me . . . (what? a brochure - details - price list - dates)

If you don't know the name of the person you 're

writing to, begin: Hello or (formal) Dear Sir or Madam.
End the email:
Sincerely, (formal)
Best regards, (less formal)
Best, (informal)

write an email to ask for information.

16 mt
TOEIC practice

Listening
(iii) Photographs Listen. Then choose the sentence that best describes
the photograph.

1 AD BO co no 2 AD BO co no

~ (11l Question-Response Listen carefully. Choose the best response to the

sentence you hear.

Example: When is your next holiday?

A ~ In May. B D Last week. C D On Bali.

1 AD BO co 3 AD BO co
2 AD BO co 4 AD BO co
2 Speaking
~ Describe a picture Choose one of the pictures in part 1A. Look at it for
30 seconds, then describe it in your own words.

~ Read a text aloud You have 45 seconds to look at the text below.
Then you have 45 seconds to read it aloud.

Cintya Dewi is a web designer. She works in the information

technology department of a big company in Jakarta . Cintya gets
up at seven o 'clock. She goes to work by car. It takes about an
hour and a half. She gets to the office at nine-thirty. First she makes
coffee, then she turns on her c omputer. She doesn 't eat lunch
with her colleagues . She usually has a sandwich at her desk. She
spends the evenings with her two little children .
 3 Reading
Incomplete sentences Choose the best word to complete each sentence .

1 .......... was your flight? 4 Hiroshi is a marketing .. .... ....

D A What D A producer
D B Who D B manager
D C Why D C designer
D D How D D developer
2 Are you here ...... .. . business? 5 Cintya knows the ...... ... in her department.
D A for D A friends
D B on D B family
D C at D C company
D D in D D colleagues
3 Shall I .......... you a taxi? 6 Nadia .. ....... a uniform at work.
D A ask D A carries
D B drive D B trains
D C call D C wears
D D bring D D knows

4 Writing
Write a sentence based on a picture Write ONE sentence based on each
picture. You must use the two words or phrases that are given with the picture.

Example: never I Mondays

Possible answer: l,cn is Hcvcr iH ltis office on MoHdAtJS.

1 beach I weekend 2 often / late

18
 Unit 3

Business situation
Can I take a message?

~ 621 Hiroshi Akimoto of Gamez is making phone calls. Listen to the three calls.
Match the person with the information.

1 James Neo, Singapore

A Hiroshi leaves a message for
Software Systems
him/her.
2 Arrocha Thongdee,
B Hiroshi speaks to him/her.
ThaiWeb Designs
C Hiroshi will call back later.
3 Greg Murray, Gamez

[) 621 Listen again. Check (v') the expressions that you hear.
Call 1 Call 2 Call 3
1 Can he call you back? D D D
2 Could you repeat it, please? D D D
3 Speaking. D D D
4 I'll put you through. D D D
5 Can I take a message? D D D
6 Can I leave a message? D D D
7 I'll call back later. D D D
8 How can I help you? D D D
9 He's talking on the other line . D D D
10 I'll give him the message as soon D D D
as possible.

~ to repeat to take a message to leave a message

client to call back

understand telephone phrases. _ .

Unit3 ~
1
 Grammar focus
Present simple and present continuous

~ (u) Listen again and complete the sentences.

1 Mr. Neo ........ .. ....... . on the other line at the moment.
2 They ... .. .. lunch.
3 Greg: I ............. ... . at the new designs right now.

~ Complete the rule.

The present continuous is formed with the verb to .... ......... .. .... +
the ......... ... ... .. .. form of the verb.

~ Write sentences for these pictures.

1 1iH1 l11win9 lw1d1.

I
2 Kasem ............ ... .... ... ..... ...... .... .. .... ... ...... .... .... .. ..... ..... ... .. ..... .. .... .. ... .... .......... ....... .
3 Mai ..... ...... ............ .. ...... .................................. .. ...... ................................. ...... .. .
4 The cat .. .... ........ .... ..... ... .. .... .. ..... .... ..... ..... ........... ... ... ... ... ........ .. .. ..... ......... .. .... ..... .
5 We
6 The colleagues

~ Work with a partner.

Student A: Go to Partner file 2.
Student B: Look at the activities below. Pretend you're doing these things:

brush your make a phone drink a cup of play the piano write an email
teeth call tea

Try to guess what your partner is doing. Take turns asking and answering
questions.

Think of other activities to show your partner.

An yo11 ......... iHfj'?

Yes , 1'n1 ......... iH9 . No, l 'n1 not .......... iH9 .

20 Jmt
~ Look at these examples and complete the rule.

Present simple Present continuous

Hiroshi usually works late, but this evening he isn't working late
because it's his wife's birthday.
Hiroshi and Greg often have lunch Today they are having lunch in the
together. cafeteria with a client.
Anocha writes emails every morning. Right now she is writing an email to her
boss.

We use the present ................. .. to talk about things that are happening now.
We use the present ....... ............ to talk about things that often happen.

The "double do" : the verb to do also needs do or does in a question.

What do you do? What does he do?

Put the verbs in the correct form of the present tense.

1 Greg usua ll y woYks (usually I work) in London, but this wio11th he is w0Yki119 (this
month I work) in Osaka.
2 A: Can I speak to Mr. Young? I ... ........ .................... ... (call) about the new course.
B: No, sorry, he ........ .. .......... ........... ... (talk) to another student at the moment. Can
you call back later?
3 A: Listen! .................... .......... .. ..
(ring I your phone)?
B: Yes . 1.. .... ....... .. ................. . .
(expect) a call from my parents .
They ... ..... ................... .. ... . .
{always I call) me on Sundays.
4 Mai ..... .. ....................... .... (usually I
leave) the office at five o'clock.
Now it is five o'clock, but Mai
.... .. ...... ... ........... ........ (not leave)
the office. She ... ... .............. .. .... ... .. .. .
(stay) longer today.
5 ... ..... ...... .. ... .... .. ... .. .. .. (they I attend) the conference in Hawaii this week?
6 A: What ... .... ..... .. ........ .......... .. (you I work) on at the moment?
B: 1.. ... .................. ...... ..... (prepare) a presentation for the next lesson.

7 Christine is on a business trip in Osaka. She ................. .. ... .... ........ (enjoy) the trip.
She ............................... ... (always I enjoy) her trips to Osaka.

Use short forms in conversation:

I am-+ I'm we are -+ we 're they are -+ they're

~ right now at the moment

/" to expect to attend
 Listening and speaking
On the phone

~ 6?J One morning in the office there are six voicemail messages for Hiroshi
Akimoto. His assistant writes down the messages, but she makes a mistake in
each one. Listen to the messages and correct the mistakes .

0
{ire!! wants to meet Please call back James rakeshi wants to
for lunch at 1:30. Neo from Si'n_cJapore meet in his office after
Please (et him know if Software systems this work. Please calf
it's OK. moYmn!J, back.

Ms. Klein wants to

e Mr. Neo phoned The Key Supply
talk about her next tl!Jat'n. His cellphone Company can 't send
tnp to Osaka. she will number is 010 6S the new ecruipment
86S31827.
calf back. next month.

B) Talking about ... ) cen phones

Step 1: What functions are important to you in a cell phone? Give each function a
number from 5 (= very important) to 1 (= not important).
D battery life D music
D camera D quality of display
D color D size
D games D streaming TV
D Internet D text messages
Step 2: Why are the functions important or not
important? Make notes.

Step 3: Compare your list with a partner.

Which functions are most important I not
important to you?
Why is it important I not important to you?

Step 4: Tell the class what you and your partner(s)

have found out.
Mai and I think that .. . is very important
because . . .
Gan and I prefer . . . to ... because ...
We never . ..

I:> equipme nt fun ction b atte ry

22 n t
_ _ _ _
( ....__ understand telephone messages and talk about cell phones.
 Vocabulary focus
Focus 1: Spelling names and saying numbers

K) 641 Listen to people spelling their names. Choose which name you hear.
1 D Rosita D Rozite D Rozita
2 D Jeony D Yeonyi D Yeone
3 D Shirley D Shirlee D Chirley
4 D Gerri D J irri D Jerri

~ It's not always easy to understand when people spell a name. So

businesspeople all over the world often use the International Tele phone
Alphabet when they spell things on the phone. Listen to the alphabet.

A for Alfa J for Juliet s for Sierra

B for Bravo K for Kilo T for Tango
C for Charlie L for Lima u for Uniform
D for Delta M for Mike V for Victor
E for Echo N for November W for Whiskey
F for Foxtrot 0 for Oscar X for X-ray
G for Golf p for Papa y for Yankee
H for Hotel a for Quebec z for Zulu
I for India R for Romeo

~ '161 Listen to the people spelling their names and write t hem down.
1 .. ... ............ ... ............... .... .. ....... ..... .. .. ... . 4 ....... ... .. ...... .. ............. ..... ... ....... .... .... ... ..
2 ..... ......... ...... .... ......... .............. ....... .. .... . 5
3 6 ...... .. ... ................... ........... ......... ........ . ..

~ Work with a partner. Use the International Telephone Alphabet a nd spell:

1 your own full name
2 a friend's full name
3 the name of a famous person
Your partner writes down the names for you to check. Then change roles.
1 ............. ....... .................. .......... ..... ..... .. .
2
3 ..... .. ..... ..... ... ............ ...... ...... .... ..... ....... .

E) Look at this number: +61 (0)3 1234567-21

Complete the sentences w ith these words:

extension number area code subscriber number country code

+61 is the .. .. .......... .. .. . (0)3 is the ........... .. ..... .

1234567~the ..... .. ... .. .. .... . 21 is the ...... .. .... ... ... .
Tell a part ner.
1 What is the country code for your country? Do you know any other country codes?
2 What is the area code for your town? What other area codes do you know?

In telephone numbers O in American English is usually zero.

In British English it's oh.
spell names. _ _ 1
Unit3 lv
 Vocabulary focus
Focus 2: Telephone language

~ Remember the telephone phrases from lB? Complete the sentences. There is
one extra word.

back call help leave line message possible repeat speak through

1 Could you .... . ... that, please?

2 How can I .................. you?
3 I'll put you ....... .
4 Can I .................. a message?
5 He's talking on the other ..... .
6 Can he call you .. ............... . ?
7 I'll .. .. .. . . . ... again later.
8 I'll give him the message as soon as ......... ..... ... .
9 Can I take a ........ .... ...... ?

Q) Make a phone call with a partner. Follow the conversation plan.

Assistant Caller
Answer the phone. Give the name of your ~ Give your name. Ask to speak to
company and your name . somebody in the company.
Ask the caller to repeat the name of the ~--;;1"""""
~R
epeat th e name s1ow1y.
person he/she wants to speak to.
Say sorry, but the caller can't speak to that .
person. Give a reason (vacation, lunch, ~ You would like to leave a message.
talking on the other line).
Of course, you can take a message. ~ ~ Leave your message.
Repeat the message. You will give it ~
~ Say thank you and end the call.
to X as soon as possible.
End the call.

!!) ~ Key words Look at the words at the bottom of pages 19-22. Choose the
best words to complete the sentences .
1 Could you ..... .... your name, please?
2 Sorry, he's not here .......... ........ Can you .... ...... .... .. .. .
later?
3 She isn't here . ... .. ... ... .... .... .... ..... ........... .. ..... ... Can I .... ....... ....... a
?
4 Kim always ................... the office meetings.
5 Mai has a lot of technical .............. . .. in her room.
6 I can't use my phone because the ...... is dead.
7 Kamin ..... ... . to pass his exams .
8 Hiroshi often has lunch with a ........ ...... .... .

use telephone language.

24 'm
 Reading
The unbreakable cell phone

~ Betore you read Have you lost or broken your cell phone before? What
happened? Tell a partner.

Asian Business Online

loo ks at a ne w development in th e wo rld of cell phones.

Samsung is developing a flexible smartphone that you can roll up like a piece of paper. This is
possible thanks to a wonder material ca lled "graphene."

Graphene is a very light but very strong material made from graphite - and graphite is something
we all know - it's the gray stuff in ou r pencils!

Graphene was discovered in 2004. It's such an amaz ing material that the two scientists who
discovered it got the Nobel Prize for Physics in 2010.

Smartphone users touch their screens hundreds of times a day, so the screens have to be very
strong. And smartphones must also be light, so you don't notice them in your pocket. Graphen e
is much stronger and light er t han th e material we are using at the moment to make smartphone
screens. It's also much, much cheaper.

Samsung is not the only company that is working on projects with this attractive new material.
Both Nokia and IBM are looking at different uses for graphene. So let the future begin!

~ Scanning for detail Find out about graphene. Are the statements
correct? If not, correct them.
1 It's the material we have in our pencils ..... ................. .. ................... .... .... ....... ............. .
2 Samsung discovered it .... ............ .................... .. ..... .................. ............... ................ ... .. .
3 It was discovered in 2010 ..... ....... ... .. ....... ....... ............................... ..... ..... ..... ......... ...... .
4 It's attractive because it's light and flexible . ...... ... .... .... ... .... ............... .. ............... ....... .
5 It's very strong but very expensive ........... ................. ................ ................ ...... ........... .
6 You can only use it for smartphone screens . ......... ..... .... .... ..... ... ...... ........... .. ... ........ .....

~ Comprehension
1 What prize did the two scientists get and why?
2 Why do smartphone screens need to be very strong?

Q) NOW you Work with a partner. Tell him/her:

what kind of cell phone you have .
something you don't like about your phone .
which apps you use the most and why.
if you would like a graphene phone and why (not) .

understand a text about new smartphones.

Unit3 lv
 Culture focus
Business cards in Asia

~ Label the business card with the words in the box 1 to 7.

1 address 5 logo
2 company name 6 job title
3 email address 7 phone number
4 first and last names

D
D
Gamez
D ~ Hiroshi Akimoto
D ~ Mark etin g Man ager

9 Shiromi , C huo-ku
D ~ O sa ka , 5 30-004 7
J apan
D ~ Tel: 81 0 6 69462992
~ email: gamez@w ebmaster.konami.co.jp
D

~ Read the text and answer these questions.

1 In which countries do you present your card w ith both han ds?
2 In which country do you present your card with one hand?
3 How is Korea different from other Asian countries?
4 How do you present a business card in your country?

Presenting a business card

In China. you should present your card before you ask for the other
person's card. It's a good idea to have a Chinese translation on one side
of your card . But make sure It's in the correct dialect, Mandarin
or Cantonese. In China and in Japan , you should present the
card with both hands. Bow or nod, and thank the person for
meeting you . Never put the card away immediately, and never
write on the card .

When you get a business card in Korea , nod your head to show
respect and thank the person for meeting you. Korea is
different from other Asian countries - you can put the
card away immediately. Don't look at the card too
long because this is impolite.

In India, businesspeople give each other their cards

after the first handshake and greeting. Your card
should show your academic degree. Give and take
cards with your right hand - you should also do this
in all Islamic countries.

read a text about business cards in Asia.

26 Jn t J
 Unit4

67J Listen to three conversations between a store clerk and his customers. Check
the correct answer.

Conversation 1
1 The store has some ..... ..... thumb 2 The customer decides to buy a .. ....... .
drives gigabyte thumb drive.
D A 16 GB and 32 GB 0 A 16
D B 32 GB and 64 GB 0 B 32
D C 16 GB and 64 GB 0 C 64
Conversation 2
3 The customer wants to buy 4 The store
D A a smartphone for his girlfriend. D A doesn't have any smartphones.
D B a tablet for himself. D B sells smartphones and tablets.
D C a tablet for his girlfriend. D C has some smartphones on sale.

Conversation 3
5 The customer needs 6 The customer
D A a TV for his dad. D A wants to pay less than $100.
D B a converter box. D B buys the item and leaves the
D C some videos . store .
D C asks to see some cheaper items .
~ store clerk customer size
Y on sale to connect

understand a conversation in a store.

Unit4 lv
 ,
Gra mar focus
[. Focus 1: some and any

~ {i;. Listen to the conversations again and complete the sentences.

Conversation 1
Store clerk: Do you need ... ...... help?
Customer: Do you have ......... thumb drives?
Store clerk: We have ....... .. . 32 gigabyte drives
Store clerk: No , sorry. We don't have ......... . bigger drives.

Conversation 2
Store clerk: We have .... great smartphones
Customer: Do you have ...... .... tablets with Wi-Fi?

Conversation 3
Store clerk: Do you have ......... boxes that are
not too expensive?
Customer: We don't have .......... cheap ones left

[ ) Complete the rule for some and any.

Sometimes you also hear questions
We use ...... .. .. in positive statements .
with some:
We use .... ... ... in negative statements.
We use ...... .... in questions. Do you want some milk in yo ur coffee?

Complete the sentences with some or any.

1 I need ......... . large thumb drives. I don't need .......... small ones.
2 Do you have . converter boxes?
3 There aren't .......... cheap tablets left.
4 We have . smartphones on sale, but we don't have .......... tablets .
5 I don't have .. money left.
6 Do you have .......... 64 gigabyte thumb drives?

~ Work with a partner.

Student A: Go to Partner file 3.
Student B: Look at the pictures below of things you have and don't have in your
office. Answer your partner's questions.
Yes , I lt,wc S(JHIC books i11 HI~ office. No, I do11't h1wc ,in~ coffrc .

pens
./ books
~
X
~
ci2
tea ~ plants
Now ask your partner about the things he/she has in his/her office. Ask about:
coffee flash drives folders markers milk notepads plants tea

Do ~JOLI lt1H 'C Ml!} coffrc iH !JOlff office?

28 fntt
 Grammar focus
[. Focus 2: much and many

E:) Look at these sentences from the

conversations.
How many drives do you need?
We don't have many {boxes).
How much does it cost?
I don't have much money.

Underline the correct word to complete

the rule.

We use much with singular I plural words.

We use many with singular I plural words.

~ Interview a partner. Take turns asking and answering questions.

Use much or many in each question and each answer.

Partner A Partner B

1 drink I coffee?
No, I don't drink much coffee.
Do you drink rnch coffee ?

2 take pictures I smartphone?

No, . .. ~ Do you take many pictures with
!:JOUr srnartphone?

3 have free time I weekend? No, . ..

No, . .. ~ 4 spend money I snacks?

5 be traffic I your street? ~ No, . . .

No, . .. ~ 6 have ideas I future job?

7 tourists I visit I your town? ~ No, . ..

No, . . . ~ 8 be students I this school?

We can use a lot ofin statements w ith singular and plural words :
How much coffee do you drink? - I drink a lot of coffee.
How many books does he have? He has a lot of books.

!3> gift (the) latest (non e ) left

ask and answer questions with some/any and much/many.

Unit4 ~
 Listening and speaking
Shopping habits

~ Look at the pictures. How do you think Liu and Huan like to shop?

Liu likes . .. Huan prefers ...

~ (is) Listen to Liu and Huan talking about their shopping habits. List . . .
1 three things that Liu and her friends do at the shopping mall.
2 three reasons why Liu doesn't like shopping online.
3 three reasons why Huan doesn't like shopping at a mall.
4 three things Huan says are better when you shop online.

fil Listen to Liu and Huan again. Are the statements correct? If not, correct them.
1 Liu goes shopping with her sister.
2 Liu sometimes shops online.
3 Huan buys all his clothes online.
4 Huan likes to experiment with clothes.

D) Talking about ... ) shopping: good and bad service

Step 1: Discuss in small groups. What do you like and dislike about the service in
stores, online and offline? Think about:

choice of things fast/late delivery prices product information

sold out store hours (un)helpful staff

I like it when . . . There are some things I really dislike . ..

If the store clerk can 't ... , I ...

Step 2: Make a list of your group's likes and dislikes.

We like it when . . . We dislike it when . ..

1i ston' l11is h lm9e choice of stove clevks rnn 't 9ive HS 1m~
tltiH9s. infonvtMioH.

Step 3: Tell the class what is on your list. Make a class list together.

~ s hopping mall to compare to try on

Y can 't afford brand choice

talk about shopping habi ts and service in stores.

30 1 4
 Vocabulary focus
Focus 1: Giving directions

~ ~ Listen and mark your answers on the map.

1 Where are the people standing?
2 Where are the restrooms?

~ ~ Listen again and complete t he sentences.

1 Go ... .... .... ...... .. down this street.
2 Turn ... ... ............. onto Main Street .
3 Turn .. .. ............ ... onto Corn Street .
4 The restrooms are on the right .... .. ....... .... .. the sushi bar and ..... .... .... ...... the
bookstore .

~ l2ot Liu is telling her friend how to get to Alta Moda. Listen and find out where
these places are on the floor plan of the shopping mall. Write the letter next to
the place.

D cell phone store

A B C
D coffee shop
D furniture store
D pharmacy
~ shoe store
Elevator ~ D E
I f
D sports store Ct
D supermarket ti
D Vietnamese restaurant ALTA HODA

Q) Work with a partner. Think of a place in your town (bus station, shopping mall,
park, etc.), but don't tell your partner. Describe how to get there. Can your
partner guess what place it is?
When !JOU leave this builclivi9, tunt .. .
You a..-e at ... Go stmi9ht .. .

understand and give directions. __

Unit4 v
j
 ( Vocabulary focus
Focus 2: J\Tords that go together (2)

[) Match the words 1 to 10 and A to J .

1 on D A size
2 waste B breaks
3 right C online
4 compare D aal&
5 electronic E time
6 take F shopper
7 shopping G drive
8 s hop H mall
9 online I equipment
10 thumb J prices

B Complete the sentences. Use some of the

word pairs from 4E.
Every Saturday Yui and her friend Hina go to
the .. .... ..... and spend the
w hole day there. They go from store to store
so that they can
and look for things that are .. ...... ..
.. .. .. . .. .. . .. .. . .. - things that are a bit cheaper
than usual. They always try on clothes and
sho es to b e sure that they are the
........... .... They often
................... for coffee or ice cream. Yui never goes shopping with her boyfriend. He
prefers to ... ..... .. ... ...... He hates to . . . ..... in the
shopping mall. He buys everything online from clothes to .... .... .. ...... .. .

Q) Which words go together? Check (v' ) or cross (X).

1 waste ~ time ~ paper ~ money 00 shops
2 expensive D money D clothes D brand D tablet
3 shopping D online D mall D supermarket D on Saturdays
4 busy D person D computer D shopping mall D street
5 try on D shoes D clothes D thumb drive D quality

E) ~ Key words Look at the words at the bottom of pages 27-30. Choose the
best word to complete the sentences .
1 The. .. . .. .. .. . .. .. . . .. wants to help the
2 Sorry, we don 't have any 16 gigabyte drives .. ....
3 There are many different kinds of stores in a .... .
4 Tablets are . . .. this week - only $300.
5 What . .... .... are you looking for? - Nike .
6 It's easy to . .. . .. . .. .. prices on the Internet.
7 Do you have the ... ..... .... smartphone?
8 I. .. ... a t ablet . They're too expensive.

32 '11
 Reading
Showrooming

Before you read Look at the title of the article and the photo. What do
you think the article will be about?

Asian Business Online

looks at "showrooming," a modern wa y of shopping .

Do you ever see something in a store, try it on, check

the price online on your smartph on e, find it is cheaper,
and walk out of the store? Welcome to the world of
"showrooming."
You are not the only person who does this, and it is
becoming a major problem for store owners . Clothing
stores, stores for electronic equipment, bookstores,
and cosmetics stores are all losing business .
Amy Fu, 23, lives and shops in Singapore. She
sometimes spends $200 in an afternoon, but not in the
stores she visits . "I can go in and smell a perfume, and then find it on line $20 cheaper," she says.
"Sometimes when the staff are very helpful, I feel bad . But it's my money."
Online stores can offer cheaper prices because they don't have the costs of a building and staff.
Some shoes and clothing stores in Australia ask for a fee when someone tries something on. Th e
fee is taken off the bill when someone buys something.
Steve Richards, who has an English bookstore in Singapore, says: "We see customers in the corner
with their cell phones. W e know what they are doing, but we can't stop them . We can only hope
they feel uncomfortable when they know we are watching them."
Of course, online stores such as Amazon want "real" stores to survive so that people can see,
touch, and try on products. So perhaps one day online stores will have real showrooms, but only
to look and try on - not to buy. All buying and selling wi ll be online .

:[) Scanning for detail Find the missing information.

1 Showrooming is a big problem for ................... (who?).
2 Amy Fu sometimes spends ................... (how much?) in an afternoon.
3 Amy Fu sometimes buys ...... .......... ... (what?) online.
4 Online stores can offer cheaper prices because .... .. ............. (why?) .
5 Steve Richards hopes customers feel uncomfortable ......... .... ...... (when/ what?).
6 Online stores want "real" shops to survive so that ................... (why?).
7 Perhaps one day online stores w ill have .... .. .......... .. . (what?).

Q) Vocabulary in context Scan the text and find words that mean:
1 leave 4 people who work in a store
2 very big 5 money for a service
3 less expensive 6 not die

[) Now you
1 Do you shop online? Why (not)?
2 Do you prefer online shopping to shopping in a store? Why (not)?

understand a text about the future of sh opping.

 Business writing
An inquiry

You are the owner of a toy store. One day you see this advertisement.
You are interested in the RobotBird and other toys for your store.

We-R~Toys
ROBOTBJ&ll.!
The perfect toy for 3+ kids .
Small (12 cm high), battery-operated
robotic bird.
It can walk backward and forward,
flap its wings, and sing!
Colors: purple, red, or green
Only $21
Buy now for Christmas!

Order No. RB 52696

www.w e -r-toys .com we [email protected]

Write an email to We-R-Toys. Remember the rules for emails from Unit 2.
Say who you are.
I am the owner of . .. Subject: . . .
Say why you are writing.
Dem ... :
I would like more information about .. .
Talk about quantities and colors. I snw ~J(lt11 1i1il'c1tiscn1n1t hw ...
For my store I need . . .
Ask about special prices .
. . . for larger quantities?
Say you are interested in other toys
and ask for a catalog.
I am also .. . Wou l d you please . . . ?
Close the email.

The subject line should be short, so people

can read quickly what the email is about.

write an email asking for product information .

34 m l
TOEIC practice

1 Listening
~ 6t'J Photographs Listen. Then choose the sentence that best describes
the photograph.

1 AD BO co DD 2 A D BO co DD

~
- w
-
621 Conversations Listen and answer the questions.
Conversation 1 Conversation 2
1 What does the green top cost? 1 Who is the woman calling?
0 A $15 D A a supermarket
0 B $50 D B her hairdresser
0 C $13 D C her dentist
0 D $30 D D a car wash
2 Which statement is correct? 2 Why is the woman calling?
D A The woman doesn't like green. D A to make an appointment
D B The woman can't afford to buy D B to order a product
anything. D C to check her calendar
D C The T-shirts cost the same as the D D to say h ello to Carlo
tops .
D D The woman's size is medium. 3 When will the woman see Carlo?

3 What does the woman buy?

D A on Thursday at three o'clock
D B on Friday at three o'clock
D A a green top D C on Thursday at four o'clock
D B a blue top D D on Friday at four o'clock
D C a green T-shirt
D D a blue T-shirt

2 Speaking
Describe a picture Choose one of the pictures in 1A. Look at it for 30 seconds,
then describe it in your own words .
 3 Reading
Text completion Read the email. Choose the best word to complete each sentence.

Dear Suzie ,

Thanks for your email. You want to know about a typical day 1 ......... work.
D A for
D B on
D C to
D D at
Well, we 2 ........ .. very early. I 3 .... .. .... to the office at about nine-thirty.
D A don't start D A go usually
DB not start DB usually go
D C start not D C am usually going
D D are not D D usually do go
starting
I read and write emails. I also answer the phone and 4 ....... messages.
D A leave
D B want
D C take
D D say
I usually leave the office at six o'clock. That 's a typical day.

Best wishes,
Max

4 Writing
Respond to a written request Ask for at least TWO more pieces of
information.

From: Suzie Tseng

To: Max Bird
Subject: A typical day
Sent: July 9, 4: 15 PM

Hi Max,

Thanks for your email. You asked me to tell you about a typical Saturday. On
Saturdays I always go to the shopping mall with my girlfriends. I love shopping
in the mall.

What about you? Do you like shopping? Could you tell me something about your
shopping habits?

Best wishes ,
Suzie

36
 Unit 5

Business situation
Making an appointment

6Jl John Santos works for Greencheck Software, an American company in Manila.
He is Dr. Mark Little's assistant. John is in the office one morning when the telephone
rings . Listen to the conversation and find six m istakes in the text below.
John: John Santos, Greencheck Software. How can I help you?
Mr. Parks: Can I speak to Dr. Little, please? My name's David Parks . Dr. Little and I were in
New York at a conference last week. This week I'm in Manila. Dr. Little is
expecting my call.
John: I'm sorry, Mr. Parks. He's in a meeting right now, but he wants me to make an
appointment with you.
Mr. Parks: Fine . Can you make a suggestion?
John: Let me see , mmm, today's Monday. Is later today possible?
Mr. Parks : No , sorry. I'm having lunch with a client at noon, and later today I'm attending a
workshop. What about tomorrow?
John: I'm sorry. Dr. Little has a lot of appointments on Wednesday. Let's look at
Thursday.
Mr. Parks: No, no. On Thursday I'm meeting some friends. What about the day after?
Joh n : Friday is no problem. What's better for you, the morning or the afternoon?
Mr. Parks: The morning is better for me.
Joh n : Well, why don't you come late morning, Mr. Parks? Then you can have coffee
with Dr. Little.
Mr. Parks : That's a good idea. Shall we say eleven-thirty?
Joh n : Fine. Friday at eleven-thirty. Thank you for your call. Goodbye.

~ appointment suggestion
/"' workshop noon

understand a conversation about making appointments.

Unit 5
 Grammar focus
Present continuous for future plans

~ Look at these sentences from the conversation. Are they about the past, present,
or future? Writ e the time next to each sentence.
He 's in a meeting right now.
Later today I'm attending a workshop.
On Thursday I'm meeting some clients.

Complete the rule.

We can use the present continuous in two ways :

1 to talk about .......... ........ .
2 to talk about ................. ..

~ Write P for the sentences that talk about the present and F for the sentences
that talk about the future.
1 What are you doing tomorrow?
2 John is busy. He's writing emails .
3 Where are you spending your next vacation?
4 Why are you wearing a raincoat?
5 Look, the train is arriving.
6 We're having a meeting later today.

~ Use the words to ask questions about the future.

1 what time I Mr. Parks I arrive I on Friday?
Wlilit tiHlt' is Mt: Plitks 11tTiL'iH9 OH Fti({(i_Lf?
2 who I Mr. Parks I meet I for lunch tomorrow?
3 you I go I out I tonight?
4 when I you I see I Huan I again?
5 where I John I going I on vacation next year?
6 Lan and Diu I play I tennis I next Sunday morning?

We also use the present continuous just before

you do something in the future:
The meeting is in flve minutes.
- Yes , I'm coming.

fil Work with a partner. Ask about future plans. Take turns answering.

this evening?
tomorrow?
What are you doing this weekend?
next Monday?
when you finish your studies?

1'111 n1cctiHD .. . We 're . . .

I '111 !jOiHfj to . . .

38 Im<.
E) Work with a partner. Dr. Little has plans for a business trip next week.
Student A: Go to Partner file 4.
Student B: You have Dr. Little's agenda for next week, but some of the information
is missing. Ask Student A for the missing information and answer your
partner's questions. Use these verbs:

arrive (2x) do meet take

B: WI-tat tiwte is Dr. Little leaving on Monda.tj?

A: He's . ..

July
15 Monday -
-
Flight CZ 7976
............ ... .. .. (what time?) Manila - London

16 Tuesday - .. ................. (what time ?) arrive London

- two nights in King's Hotel

17 Wednesday - 10:30 AM meet .......... .. ....... (who?)

- 12:30 PM lunch with Marion Sm ith

18 Thursday - .. ................. (wh en?) train to Liverpool

- Mersey Hotel
- 10 AM ..... ..... ......... (what?)

19 Friday -
-
Flight CZ 7934
6 PM Liverpool - London - Manila

20 Saturday - .... .............. . (when?) arrive Ma ni la

~ business trip agenda

Y to worry (about) to take a train discuss future plans.

Units ~
 Listening and speaking
Making plans and suggestions

~ ~ Lien Hu works for a music company in Hong Kong. She and her team are
discussing plans for the production of a new album by the boy band SuperAsia.
Listen and complete the sentences.

Plans for this week

Tomorrow Lien is giving ii t1n'Sl'Htlitim1.

Thursday 10 AM Lien, Huan, and Ken are having a meeting about the band's

Friday 2 PM Lien is meeting

Plans for next week

Tuesday 5 PM
The band is coming to the office to

Tuesday 7 PM
The band, their agent, and
Lien's team are having

at ..... .....
called Amigo .
Wednesday 8 AM
The band is recording in

Friday
Ken
with the designer, and she
some cover
designs with her.

~ ~ Listen again. Which of these phrases for making suggestions do you hear?
D Let 's . .. D Do you think we could . . . ?

D Would it be possible . . . ? D You could .. .

D Perhaps you should . .. D Why don 't you .. . ?

D What about . . . ing? D Should we . .. ?

~ Work in groups of three. Make suggestions for these things.

Your friend wants to . ..
1 make a lot of money. 4 go somewhere interesting on vacation .
2 start his/her own company. 5 get fit .
3 make friends in other countries . 6 improve his/her English.

~ agent . necessary to sign contract

Y promot10n campaign to improve

( ..___ _ __ ~nderstand a discussion about plans and make suggestions.

40 n
 Vocabulary focus
Focus 1: Days, months, dates

~ ~ Listen and repeat the days of the week.

Monday Tuesday Wednesday Thursday
Friday Saturday Sunday

~ 6GJ Listen and repeat the months of the year.

January April July October
February May August November
March June September December

~ 1271 Listen and repeat the dates .

July 2, 2010 August 3, 1996 December 25, 1945 February 11 , 1966

We write: April 1, 2015. We say: April first two thousan d and fifteen.

1/4 = January 4 (American English); April 1 (British English)

Q) f28I Listen to the conversations and fill in the days, months , and dates.
1 A : Does the product come onto t he market on .. ... .............. ?
B: No, on ..... .......... ... .
2 A: Are you flying to Tokyo on .... .... ........ ... ?
B: No, I'm flying on ....... ............ , and the meeting is on ... ....... ..... ....
3 A : Your birthday is in ........ ........... , isn't it?
B: No, it's on .................. .
4 A: When is the next workshop?
B: It's on ................. ..

E:) Fill in the missing prepositions.

in + year/month on + day at + a festival/time

in 2015, in September on Monday, on my birthday at Christmas, at four o 'clock

1 A : When were you born?

B: ........ .. 1996.
2 A : Do you ever give a party?
B: Yes , every year .......... my birthday.
3 A: When is your birthday?
B: .......... May.
4 A : What time do you usually get up?
B: .......... seven-thirty.
5 A : When do you usually go shopping?
B: .......... Saturdays .
6 A: When do you give gifts?
B: .......... Christmas .

~ Work with a partner. Ask and answer the questions in 4E.

 Vocabulary focus
Focus 2: Telling the time

Q) {z;. Listen and number the times in the order that you hear them.
1 It 's tll'L'flt~J - fiVL' to cinltt iH tftc H!Onlifln.
05:30 D 07:35 [JJ 08:20 D 11: 15 D 12:00 D
14:45 D 15:30 D 18:40 D 20:45 D 19:00 D

5:10 AM: We say 5: 10 AM or ten past flve in the morning.

5:50 PM: We say 5:50 PM or ten to six in the afternoon.

!!) Work with a partner. Ask and answer the questions.

What time do you usually .. .
1 go to bed on weekdays and on the weekend?
2 get up on weekdays and on the weekend?
3 leave home in the morning?
4 have lunch?

D Look at the time map. Greenwich Mean Time (GMT) is the time in London.
1 Make sentences about the cities on the map.
Wltl'f1 it 's fWOH iH Low{(lf1, it 's tlt.-cc o'clock iH tltc nftcnwor1 iH Ri~Jtidlt.
2 What time is it now where you are? What time is it now in the cities on the map?

24 1 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

~ ,-'~')?7;2} V /1 '

r: ~ ' \'\ ~"

. -~ I

{cl,~ I ?<' JC:"

i <:>"' Los Angele/:<. ~ - New York

24 1 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

I) ~ Key words Look at the words at the bottom of pages 37-40. Choose the
best word to complete the sentences.
1 We usually have lunch at ......... ..... .... .
2 You don't need to help me . It 's not ....... ...... .... .
3 I sometimes .. ........... .. my exams.
4 I always writ e my appointments in my .. .... .... ... .. .. ..
5 Dr. Little is going on a .. . .. ...... ......... next week.
6 The band's . .. .... ... is signing the . .. .. .. .. .. tomorrow.
7 What is the best way to ... ... my English?
8 Can I make a . ?

talk about times and dates.

42 I lit 5
 Reading
London to Beijing in two days

~ Before you read Work with a partner. Compare travel by train and by air.
What is better? What is not so good?

Asian Business Online

looks at Chinese high-speed trai ns and plans for the futu re.

(A) Passengers may soon tra ve l by train from London to

Beijing in just 48 hours on trains that travel almost as fast as
airplanes.

(B) China is planning to build a high-speed rail network to

India and Europe within the next 10 years, with trains that
can go at over 250 mph.

(C) The network would carry passengers from London to

Beijing and then to Singapore. It would also go to India and
Pakistan. Passengers could get on a train in London and
step off in Beijing, over 5,000 miles away, in just two days.
They could go on to Singapore, 6,750 miles away, and be there three days after leaving London .

(D) Another project plans to have trains that go south to connect Vietnam, Thailand, Myanmar, and
Malaysia. Construction for the South East Asian line has already begun in the southern province of
Yunnan, and Myanmar is planning to build its link. At present the only rail line that links China to South
East Asia is a very old line bu ilt by the French in Vietnam a hundred years ago.

(E) China itself already has the greatest length of high-speed rail in the world. It aims to connect up all
of its major cities w ith high-speed lines. It is p lanning to build 19,000 miles of new railways in the next
five years. China has the world's fastest train, the Harmony Express. It runs between the cities of Wuhan
and Guangzhou and has a top speed of nearly 250 mph.

~ The main idea Make paragrah headings with the words in 1 to 6. Then
match them with paragraphs A to E.
1 mph I 250 I over Over- 250 mph B
2 airplanes I as I fast I as .......................................................... .. .... .... .. ...... .
3 train I the I fastest I world's ....... ...................... .. ..... ................................ . .
4 two I miles I in I 5,000 I days .......... ........ ........................................ ......... ..
5 East I Asia I South I linking .. ...... ................................... .... ... .......... .......... .

~ Comprehension
1 How long is the journey on a high- 3 The article talks about three different
speed train projects. What are they?
- from London to Beijing? 4 Describe the present rail link
- from London to Singapore? between China and South East Asia.
2 How far is it 5 Give three facts about the world 's
- from London to Beijing? fastest train : its name, its speed, its
- from Beijing to Singapore? route.

fil Now you

1 Are there fast trains in your country?
2 Do you enjoy traveling by train? Why (not)?

widerstand the main idea of a text about future plans.

 Culture focus
Communication styles

~ '3ol Millie Dresser from Australia is an expert on international communication.

She is t alking about d ifferent communication styles. Listen and check (v') the
correct box.
Which country?

Australia China Germany

1 People have no problem with
V
the word "no ."
2 It is important to watch a
person's body language.
3 Businesspeople are formal.
4 It is usual to use first names
with business partners.
5 It is OK to interrupt people in
meetings .
6 Businesspeople don 't feel
comfortable with small talk.
7 People like working in teams .

~ Who do you t h ink said it? Write A for an Australian, C for a Chinese, or G for a
German. Sometimes more than one answer is possible.
1 Well, no, I'm sorry, but I can 't show you the new software today.
I' m busy.
2 Good morning , Chief Accountant Kam.
3 Jim, my business partner, is coming for a meeting today.
4 No, no , no . .. that's w rong! I don't agree I
5 I really like working in t eams.
6 We don 't have time for small talk. Let's get down to business .
7 Excuse me, but I must interrupt you there.

~ Which communication style is the style in your country? Give some examples.
In m y coun try w h en we . . .
We ar en 't lik e ... We al wa ys . . .

_J
i

understand different communication styles.

 Unit 6

~ ~ Lucy Chen is a reservations clerk at the Plaza Hotel in Sydney. Listen to

the conversations and complete the sentences.
Conversation 1: The caller w ants to ............. ................ .... ... ......... ..... .... .. ...... ... .. ........... .
Conversation 2: The caller informs the hotel that .............. .. ..... ........... .. .. .............. ....... ..

~ ~ Listen again. Match the sentence parts.

1 I have a reservation A a single room on those dates .

2 I would like to B at twelve-thirty at the latest.
3 I'm sorry, we don't have C twenty-four hours a day.
4 Can you confirm D of your late arrival.
5 We have someone at reception E the reservation by email?
6 Let me F for three nights .
7 I expect to arrive G stay for two more nights.
8 I can inform my colleagues H just check that.

fil Work with a partner.

Student A: Go to Partner file 5.
Student B: Prepare a conversation with your partner. Then read it to the class.
- You have a reservat ion at the Plaza - Call the hotel to ask if that is possible.
Hotel for a double room for three nights, - Ask about the price for the extra night.
May 21-24 . - Accept the offer.
- You want to stay an extra night. - Ask the hotel to confirm the reservation.
A: The Plaza H otel. H ow can I help you?
B: H ello. My name is . .. I h ave a reservation for . ..

~ to reserve reservation single room

Y double room comfortable to confirm

change a hotel reservation on th e ph one.

 Grammar focus
Comparing people, places, and things

~ f3i't Listen a gain to Lucy Chen's conversations. Complete the sentences.

The double room is ..... .... ... ... and ............... .. . ......... ..... .... . t han a single room, but of
course, it's ...
I can give you one of our ...... ....... .... .. rooms at a special price.
It's one of our ..... .... .. .... . . rooms.

Complete the rules.

Comparative: Add .......... to a short adjective.

We use the word ... .. ..... with a long adjective.
Superlative: Add .......... to a short adjective.
We use the word ......... . with a long adjective.

These are different:

Comparative Superlative MlilrrivLge isjor !Jetter or for worse.
good better best
bad worse worst

~ Read what they said and complete the rule.

Lucy Chen: The double room is bigger
and more comfortable than a single room.
Mr Wijaya: He'll be there earlier than me.

We use the word ... ....... when we compare people or things.

~ Akio and his sister Naoko are from Japan. Make sentences and compare the two
of them.

Akio Naoko
22 intelligent 1.70 meters tall very 20 very intelligent 1.55 meters tall
fit a good student polite a very bad not very fit a very good student very
driver polite a bad driver

Akio is ol,fr1 tli1i1t Nnoko.

N,wlw is n1L1n iHtelli!jl'ftt tl11H1 Akio.

46 l'11t 6
 ~ Look at the chart. Are the sentences true or false? Correct the false sentences.

Indonesia Singapore Thailand

Size about 2 million sq about 700 sq km about 500,000 sq
km km
Population 240 million 5.3 million 70 million
People per sq km 130 7,800 140
Average age 30 years 33 years 35 years

Rent for new

J akarta : $700 per Singapore: $1,800 Bangkok: $800
apartment in the
month per month per month
,- capital

1 Thailand is bigger than Indonesia.

False. Thailand is swialle,,- than Indonesia. I Indonesia is bi99e,,. than Thailand.
2 The population of Indonesia is the smallest .
3 Thailand is more crowded than Indonesia.
4 The population of Singapore is younger than the population of Indonesia.
5 An apartment in Bangkok is cheaper than an apartment in Jakarta.
6 The most expensive apartment is in J akarta.
7 The population of Thailand is the youngest .
8 The most crowded country is Singapore .

E) Write sentences with not as . .. as.

1 rents - high - Bangkok - Singapore
Rents aren't as hi9h in Ban9l-wh as in Sin9apo,,.e.
2 rents - high - Jakarta - Bangkok

3 average age - low - Thailand - Indonesia

4 the population - large - Singapore - Thailand

5 the number of people per square kilometer - high - Thailand - Singapore

6 big - Indonesia - Thailand

~ population average cheap

Y expensive crowded
M !::I f rievut's ctpctrtmen.t isn.'t cts smctLL cts min.e.
compare people, places, and things.
 Listening and speaking
Giving advice

~ 6z't Sinittra Tongsuk is talking to her Australian colleague , Tony. Tony is

traveling on a long-haul flight for the first time next week. He's a bit nervous
and asks Sinittra for advice. Listen to the conversation and check (v' ) the advice
you hear.
Do Don't
1 Go to b ed as late as possible the night before. D D
2 Have only light meals before the flight. D D
3 Leave home early. D D
4 Wear your business clothes . D D
5 Take only light clothes with you on the p lane. D D
6 Drink a couple of beers before the flight . D D
7 Stay in your seat during the flight. D D
8 Play computer games. D D

B ) Talking about . . . ) traveling

Step 1: Read the questions and think about your answers .

Questions about Ideas Reasons

travel habits
the beach exciting
Where do you like to the mountains quiet
spend your vacations? a city adventure
the countryside relaxing

adventure vacation coach trip play sports

backpacking camping meet people
What kind of vacation do
beach vacation skiing improve my
you like?
language course English
have fun
by bus by plane fast
by car by bicycle cheap
How do you like to travel? comfortable
by coach on foot
by train

What sort of place do you hotel campsite exciting

like to stay? guest house friends interesting

Step 2: In small groups , ask and answer the questions about your travel habits .

Step 3: Make notes for your group . Which are the most popular things? Why?
Step 4: Te ll the class the results of your group survey.
For our group th e most popular place to spend a vacation is ... because . ..
The most popular kind of vacation is . .. because ...
We like to travel by/ on . . . because . . .
Most of us like to stay ini on/ at/ with ... because . . .

~ advice long-ha ul
Y n ervous to enJ oy

talk about vacations and ways to travel.

48 ' C
[ Vocabulary focus
Focus 1: Traveling
/ '
-:./ -

~ Read what these people say about their vacations. What kinds of vacations are
they talking about? Look at exercise 3B.
1 "We walked about 20 kilometers every day."
2 "We spent every day just relaxing in the sun. "
3 "It was difficult to put up the tent when it was windy."
4 "I decided to do English because it's easier than French."
5 "It wasn't very good. There w asn't enough snow."
6 "The bus was big and comfortable, but seven days on the road was a bit too much."

~ You often do these things when you travel. Match the verbs (1-10) with the
words and phrases (A-J).

1 change A a ticket

-
~-
2
3
4
make
take
buy
B at the check-in desk
C a car
D some shopping
~ 5 rent E a taxi to the airport
6 line up F trains
7 do G business class
8 fly H a reservation
9 board I your passport
10 show J at gate 5

~ Make two teams and do the travel quiz. The first team with each right answer
gets a point.
1 What is the difference between a one-way ticket and a round-trip ticket?
2 A plane lands at the end of its journey. What does it do at t he beginning?
3 What is the word for the money you pay to travel on a plane, train, or bus?
4 This tells us what time trains or planes arrive and leave.
5 Where do you usually stand when you're waiting for a train?
6 What is the name of the document with your seat number and gate number on it?
7 What do you call the bags you carry onto the plane?

use different words to talk about traveling.

 I Voca ulary focus
\ Focus 2: Describing pictures

fil Look at the phrases we use to describe pictures.

At the bottom on the left .. . At the bottom on the ri gh t . ..

ml!d.i::'~:- F \.IIH I ~ iillll:
Work with a partner.
Student A: Go to Partner file 6.
Student B:
1 Look at pictures A and B. Which picture is your partner describing?
A B

2 Describe this picture to your partner.

E) ~ Key words Look at the words at the bottom of pages 45-48. Choose the
best word to complete the sentences.
1 I'd like to make a ...... fora ........ .. for my wife and me .
2 We will .... . .. your reservation by email.
3 The . . .. ... age of the ....... of Singapore is 33 years.
4 Let me give you some ........... ..
5 The opposite of cheap is ..... . .
6 It 's Tony's first ............ . flight , and he's .
7 Hundreds of people were in the shopping mall. It was very .. .... .. .... .. .... .
8 A: Did you ........ the flight?
B: Not much. It isn't very ................... in economy class.

describe pictures.

50 mt 6
 Reading
The Richmond Hotel, Jakarta

~ Before you read What facilities does a business traveler need in a hotel?
Skim the article to see which facilities it talks about.
D Internet D swimming pool D laundry service
D satellite TV D bar D other

Asian Business Online

looks at readers' comment s on last month's hotel review.

A "I agree with everything you wrote in your

review of the Richmond Hotel. The central
location is ideal for business travelers . The
hotel restaurant is first class. Unfortunately,
when I stayed there, the Wi-Fi signal in my
room was not good, and this was a great
disadvantage."

B "A very nice hotel w ith a fantastic staff and

excellent facilities, including large , bright
conference rooms. The gym and the rooftop
pool are great to relax in after a day's work .
As you said in your review, the rooms are
large and comfortable with high -speed internet connections and satellite TV. I travel a lot, but
staying at the Richmond is always special."

C "I don't agree with your review at all! I spent two nights at the Richmond on my last business
trip to Jakarta. My room was small, and the bathroom was not very clean. The air conditioning
was noisy and the breakfast poor. I used the gym, but it was very small and crowded. I don't
recommend this hotel. The only good thing about it is the location ."

D "The Richmond is a large hotel with an unattractive lobby. But the staff are very friendly and the
service excellent. I met clients for lun ch and dinner in the Execu tive Loung e on the top floor, and
we all agreed that the food was delicious. The laundry service is expensive but good . Not the best
hotel I know, but it's good value for the money."

~ Scanning for detail Which of comments A, B, C or D talk about ...

1 the food in the hotel. 4 the gym.
2 the location of the hotel. 5 the size of the rooms .
3 the hotel staff. 6 telecommunications .

Q) What do you think? How many stars did the writers give the hotel? Why?

* ** *** **** *****

A D D D D D
B D D D D D
C D D D D D
D D D D D D

understand comments on a hotel.

Unit 6
IV
 Business writing
A confirmation

~ Read Lucy's confirmation of Jenny Bond's reservation in 1A.

Underline t he words and phrases that fit best.

In American English, write: Dear Ms. Bond:

t
In British English, write: Dear Ms Bond,
~ ~

From: [email protected]
To: [email protected]
Subj e ct : Confirmation of your reservation

Dear 1 ... (Ms. Bond I Jenny):

I 2 ... (like I would like) to confirm your reservation at the Plaza Hotel 3 . . . (as follows I
like this):

Room: double room

Number of nights: 5
Date: March 19-24
Total price: $600

If you 4 ... (have any questions I want anything), please contact us.

5 ... (Please enjoy I We hope you enjoy) your stay with us at the Plaza Hotel.

6 ... (Best I Sincerely),

Lucy Chen

Reservations Clerk
ll1e Plaza Hotel
Tel. (612) 9250 3608
Fax (612) 9250 3609

~ 63J You are t he reservations clerk at the Richmond Hotel. Listen to the
conversation and make notes. Then write a confirmation. Use the language in
6A. Don't forget the subject line.

Fro m: [email protected]
To: [email protected]
Subj ect:

write a confirmati on email.

52 11 t 6
TOEIC practice

1 Listening
~ 64' Photographs Listen. Then choose the sentence that best describes
the photograph.

1 A D BO co DD 2 A D BO co D D

~ '35l Talks You will hear a talk by a tour guide. Choose the best answer to each
question.
1 What will the tour group do first?
D A Go for lunch.
D B Take a walk in the park.
D C Visit Ground Zero.
D D Listen to a talk on the World Trade Center.

2 How much time will the group have t o walk in the park?
D A one hour
D B one-and-a-half hours
D C until 3 PM
D D no limit

3 In the late afternoon the tour guide w ill

D A take all the tourists to the zoo.
D B take some of the tourists to the zoo.
D C listen to Beatles songs with the tourists .
D D go to the Dakota building.

2 Speaking
(361 Respond to questions Answer three questions. For each question, you
must answer immediately after the beep.
Imagine you work at the reception desk of a hotel in the center of your town or city. A
hotel guest is asking you for information about your town or city.
1 What are the hours of the stores here?
2 What are the best places to visit on foot?
3 Are there any good restaurants n earby?
 3 Reading
Reading comprehension Read the text and choose the best answer to each
question.

Hotel Bellavista is on the banks of the Arno , which flows through Italy's main wine region
into the Ligurian Sea. Only twenty minutes by car from the city center, the hotel is a small,
friendly, family business. We have four single rooms and three doubles. The hotel has its
own quiet garden where you can relax and enjoy the wine we produce ourselves. Our
restaurant offers excellent meals cooked in the traditional Italian way. Enjoy our weekend
special price : two nights for two people in a double luxury room with breakfast and dinner
and our house wines for just 400 . Make your reservation now.

1 Where is the hotel? 3 The hotel is

D A on a river D A a luxury hotel.
D B on a lake D B a small, family hotel.
D e in the city center D e a traditional hotel.
D D by the sea D D an excellent hotel.
2 The hotel has 4 The special price of 400
D A seven rooms but no garden. D A is for bed and breakfast only.
D B a garden but no restaurant . D B is the price per person .
D e four rooms and a restaurant. D e includes a room, meals, and wine.
D D a garden and a restaurant. D D is for any day except Saturday
and Sunday.

4 Writing
Write a sentence based on a picture. Write ONE sentence based on each
picture. You must use the two words or phrases that are given with the picture.

Example: learn I computer

Possible answer:
Tlic cl1il,frn1 (itc lrnntiHfj to 11sc 11 CtnHp11tc1:

1 always I credit card 2 text message I airport

54
 Unit 7

~ 671 Listen to the interview with fashion designer Lee-kyung Kim. He is talking
about his company LKK Fashions. Check (II') the cities you hear.
1 D Busan 4 D Paris
2 D London 5 D Seoul
3 D New York 6 D Sydney

~ 671 Listen to the interview again. Are the statements true or false? Correct the
false statements.

True False
1 Lee-kyung Kim was born in 1989.
2 He studied at a university in Seoul.
3 He went to France in 2006 .
4 In France, he got the idea for his own company.
5 He didn't want to stay in France.

6 He worked for a fashion company in Busan.

7 He didn't like his job in Busan.
8 Lee-kyung started LKK Fashions when he was only
26 years old.

~ fas hion designer to study experience

Y success award

understand somebody talking about a company. __

Unit? Jy
1
 Grammar focus
Focus 1: Past simple - regular verbs

~ (:ri) Listen to the interview with Lee-kyung Kim again. The

verbs in brackets ( ) are regular verbs. Use them in the past
tense to complete the sentences.
1 Lee-kyung ... .... .. ..... (return) to Korea at the beginning of
2009.
2 He .... . .. .. (work) in Busan.
3 He .. ... ... .... .. .... (design) costumes for movies .
4 He . ... (not want) to work for a large company any longer.
5 Lee-kyung, when ..... . you .................. (decide) to
specialize in men 's fashion? ,_-- ' ( (

6 He ... ... ..... (not expect) to win the Fashion Award. J

~ Look at the statements and questions in 1B and 2A. Complete the rule.

We use the past simple to talk about ............... .. ................... .... ........... ......... .
For regular verbs we add .......... to the verb.
We use ... ..... .. in questions and ....... ... in negatives .

We say:
I didn 't work. NOT I didn 't worked . Did you work? NOT Did you worked?

~ On weekdays, Lee-kyung does the same things at work. Sundays are different .
Yesterday was Sunday. What did Lee-kyung do? What didn't he do? Work with a
partner. Ask and answer questions.

walk to his stay in bed talk to open his mail play tennis
studio late colleagues

6 I I
'I: 11) II

watch a DVD welcome a visit friends listen to look at new

client music designs

1 A : Did ltc ll1ilk to J1is Stl((tio'? 2 A: Di,1 lie Stti~j iH bc,1 IMc'?
B : No, lie ,foiH't w,ilk to liis st, 1dio. B : Yc.s , he .st1i!Jed irt bc,i ltite.

~ Work with a partner. Ask about last Sunday. Use questions from 2C.

56 111
 Grammar focus
Focus 2: Past simple - irregular verbs

The verbs in brackets ( ) are irregular verbs. Use them in the past tense to
complete the sentences. Look at the table of irregular verbs on page 95 to help
you.
1 After he ..... .......... .... (leave) university, Lee-kyung
............... .... (go) to France.
2 He ........ .. ......... (get) the idea for his own company when
he ................... (be) in France , but he .................. .
(not have) enough money.
3 Lee-kyung, why ... .. .. ..... ....... you ....... .... ... ..... {leave)
France?
4 The New Man fashion show ...... ...... ....... (win) an award.

Note the past tense of the verb to be:

He was good at his job. When were you in Seoul?
She wasn't the CEO *. They weren 't in the offi.ce.
* Chief Executive Officer

F Last Monday, Lee-kyung was in his studio. But on Tuesday he was on a business
trip. What did Lee-kyung do on Monday? What didn't he do on Tuesday?

When he is in
Last Monday, Last Tuesday,
his studio, Lee-
Lee-kyung ... Lee-kyung ...
kyung ...
1 sees his saw his didn't see his
colleagues. collea9ues. collea9ues.
2 meets clients.

3 makes
drawings.

4 has lunch with

his assistant.

5 writes emails.

G Work with a partner. Ask questions and make a time line about your partner's
life.
When were you born? What did you ... ? Where did you . . . ?
Where were you .. . ? Who did you . . . ?

live
be born start school learn meet
from . .. to

~ costumes to specialize
~ to win drawing
ut things in the past.
 Listening and speaking
Successful Asian companies

~ '3al Listen to people talking about successful Asian companies and complete
t he table. It's not necessary to understand every word.

Company
Asian
Lenovo HYUNDAI
Paints

C(HHputet
Product
haniwarc
1967 ivi Seoul ,
Started
South l<ore11
Headquarters
in ...

Employees 5, 000

Active in .. .
countries

Revenue (US$) 1.9 billiovi

~ '3al Listen again and complete the sentences.

1 The Han-card was Lenovo's first successful.. .. ...
2 Lenovo 's ...... .. . .. .. are in North Carolina.
3 The Hyundai Motor Company is the world's ............ ....... ... .... ..... automobile producer.
4 The Hyundai Motor Company first sold cars in .. ... .. .. .. .. ................ . (country?) in 1986.
5 Olam International has over 12,000 ................... worldwide .
6 Today, Olam deals with 20 different products from many different ....... .. .... ... ..
7 ................. .. ...... . (who?) started the Asian Paints company.
8 By 1967, Asian Paints was India's. .. ..... . paint company.

C) Talking about ... ) successful companies

Step 1: In small groups , decide on a company you want

to talk about. (Or you can invent a company.)
Step 2: Research the company on the Internet. Make
a chart like the one in 3A and note down the
information.
Step 3: In your group, prepare a presentation.
We would like to talk about .. .
It 's a company that produces/ sells/
makes . .. (product)
It started in . . . (year) in . . . (place) .
Today, the company is I company's headquarters are in . . .
It has . . . employees in ... countries and has revenue of . . .

Step 4: Tell the class about the company.

~ revenue headqu arters employee

Y vehicles worldw ide - - - - - - -- - - - - - - -
research and present information about a company.

58 11 t 1
 Vocabulary focus
Focus 1: Countries and nationalities

A Work with a partner. Ask and answer questions. Match the companies and
the nationalities.

Company Nationality Country

1 Honda F A Indian India

2 L'Oreal B German Germany
3 Samsung C Austrian Austria
4 BMW D Dutch The Netherlands
5 Ikea E Korean South Korea
6 Zara F Jaf)aB8S8 Jaf}an
7 Red Bull G British Britain
8 Shell H French France
9 Tesco I Swedish Sweden
10 The Tata Group J Spanish Spain

A: Is Honda Japanese?
B: Yes, it is. The company comes from Japan. Is L 'Oreal .. . ?
A: No, I think it's .. . The compan y comes from .. .

B Complete the sentences.

1 John lived in Korea for ten years, so he speaks perfect Korean .
2 Lee-kyung worked in .............. ..... for a long time, so his French is really good.
3 Cintya lived in Sweden for a few months, so she speaks a bit of .......... .. ...... .
4 Noon went on vacation to ........ ....... ... . last year, but she doesn't speak any German.
5 Hiroshi comes from ................ .. . , and he teaches Japanese.
6 Tony's wife is from Spain, and they speak ................... together.
7 Mike visited some clients in ...... .... ....... .. , but he couldn't speak to them in Dutch.
8 Liu worked in Britain for six months , and there she learned .................. .

The names of languages are usually the same as the nationality :

He 's Thai. He speaks Thai.
She's speaking Japanese, so she must be Japanese.
He speaks French - but he's Chinese, not French.

C Make two teams and have a competition. The first team to give a correct answer
to a question below gets a point. The team with the most points wins.
Can you name . ..
1 an American coffee house?
2 a German drink?
3 an American automobile company?
4 a Swedish fashion company?
5 a Korean singer?
6 an American credit card company?
7 a French car?
8 a Japanese video game company?
9 a British actor?
10 a Chinese actress?
ex>untnes and nationalities.
 [ Vocabulary focus
Focus 2: Make and do

~ Look at these sentences and complete the rule about make and do.

What did you do after you left university?

On weekdays, Lee-kyung does the same things at work.
Lee-kyung makes drawings .
Lee-kyung made a lot of money.

We usually use ............ ..... .. as general verb or for an activity.

We use .... .. ..... ..... .. . when there is a product at the end.

E) Complete the sentences with the correct form of make or do.

1 2

A: What ..... .. ... you ... after school A: .. .. . .... you .......... tea or coffee, Jenna?
every day, Lin? B: I ................... tea. Would you like
B: I .......... the shopping for my family. some?
3 4

A: What ......... you .......... with that A: What .......... you .......... , Kang?
camera, Huang? B: Right now I'm ...... .. . ......... nothing.
B: I .................. a movie.

~ Work with a partner. Ask and answer questions about the people in 4E. Use do
to talk about their jobs.
WltM ,foes LiH ,fo? - Site 's ci trnclw:

Q) ~ Key words Look at the words at the bottom of pages 55-58. Choose the
best words to complete the sentences.
1 Lee-kyung ................... fashion because he wanted to be a...... ............. .. ........... .... .
2 Lee-kyung's fashion show was a great .. . .............. .
3 Lee-kyung got a lot of ................... when he worked for the film company.
4 Today, Lee-kyung ................... in men's fashion.
5 Lee-kyung hopes to ....... ........... another award.
6 Hyundai's ................... are in Seoul.
7 The company's ................... is about US$2 billion a year.
8 It's a big company and it has 5,000 .......... .

60 Jmt 7
 Reading
Top jobs for women

~ Before you read Look at the picture and title of the article. What do you
think the article is about? Tell a partner. Then skim the article and check your ideas.

Asian Business Online

looks at women in senior management.

A new report shows that there are more women at the high est
level of senior management than ever before. Globally, the
percentage of women in any senior management position has
risen from 20 percent a few years ago to 24 percent.
China leads. Over half of all senior management jobs are held
by women , and as a region, Asia-Pacific is ahead of the rest of
the world with 29 percent of all managers female . With in the
Asia -Pacific region, ASEAN leads with 36 percent.
In the G7 countries - the US, the UK, France, Germany, Italy,
Canada, and Japan - the figures are much lower, with just 21
percent of senior management jobs in the hands of women. The figure for the BRIC (Brazil, Russia ,
India, and China) economies is 28 percent.
One of the top jobs in senior management is the Chief Executive Officer (CEO). Only 14 percent
of the world's CE Os are women. But in Thailand, an amazing 49 percent are women - the highest
number in any country.
The reasons why Asia is above average are not clear. Are Asian women more ambitious than
women in other countries? Do they fight harder to reach the top?

:[) Scanning for detail Fill in the missing figures for women in senior
management.

Ill Ill
.......... %

world average Asia-Pacific ASEAN G? BRIC

~ Comprehension Read the article and choose the best answer.

1 A few years ago, women had ... .. .. ... of senior jobs globally.
A one-quarter B one-third C one-fifth
2 The country with the most women in senior management jobs is ....... .. .
A China. B Thailand. C the US .
3 .......... of Thailand's CEOs are w omen .
A 14 percent B About half C Most
4 The reason why the figure for women is so high in Asia is ..... .... .
A because they are ambitious . B because they fight harder. C not known.

~ NOW you Why do you think Asia has above average figures?

undezstand a text about women in top Jobs.

 Culture focus
Conversation taboos

Read what people say about conversation taboos in

different parts of the world where they live.

In the UK, we don't like to talk about

money with strangers. What you earn
in your job and the cost of your home
are private matters.
In Western countries, people often make
In many countries, it's normal in a it clear when they are angry. In Asian
business situation to ask about a countries, we always try to stay calm.
person's family. But here in Saudi Only children lose control!
Arabia, it's taboo to ask about
someone's wife or daughter.
People in Europe often say bad
( things about their government.
In most Western countries, it's not polite This is taboo in many countries.
I to ask somebody's age - especially
women.

[ ) (Jg) Listen to five businesspeople talking about their trips to other countries.
Match the person (1-5) with what they did wrong (A-E).
1 2

Sylvia Astengo Michael Gomez Ryan Forbes

Sandra Miles Adi Kurniawan

D A On a business trip to Vietnam, he/she said some bad things about the UK
government.
D B He/She got angry and shouted at the waiter in a Shanghai restaurant.
D C In Saudi Arabia, he/she asked some business partners about their wives and familie s.
D D When he/she was in Canada, he/she asked a female boss her age.
D E On a business trip in the UK, he/she asked the employees how much they earned.

~ Use the information from 6A to explain what the people did wrong.

understand conversation taboos.

62 Jnit 7
 Unit 8

~ (4a) Amy Anderson works for a textile company in Singapore. Her British
business partner, Marc Simpson, is in Singapore this week. Listen to the
conversations. Who says what? Write A for Amy, M for Marc, or R for the man
in the restaurant.
1 You mustn't leave Singapore before we have a chance to meet.
2 Yes , we must meet for lunch .
3 Everyone says that it's great and we have to try it.
4 I can't come tomorrow . . . I can come on Wednesday.
5 We can meet here, at my office .
6 Can I reserve a table for two?
7 You don't need to reserve a table for lunch.
8 You have to make a reservation if you want to come in the evening.
9 I don't speak it, but I can understand quite a lot.
10 I mustn't be late.

~ (4a) Listen to conversation 1 again and answer the question.

Where and when will Amy and Marc meet?

~ (4a) Listen to conversation 3 again and answer the questions.

1 What does Amy want to eat and drink?
2 What does Marc want to eat and drink?

~ to invite invitation
7 menu to smt

understand an invitation and a conversation in a restaurant.

 [ Grammar focus
Focus 1: Modal verbs

~ (4o) Listen to the conversations again and complete the sentences.

Conversation 1
Marc: We .. ... ......... ..... meet for lunch.
Conversation 2
Man: You ...... ...... .. .. .. . reserve a table.
Man: You ..... ..... ........ . make a reservation if you want to come in the evening.
Conversation 3
Marc: I don't speak it, but I ....... .. .......... understand quite a lot.
Marc: I ................... be late.

~ Talk about the road signs. Use the words below each sign.
Wne11 ~ou see this si911, ~ou . . .
1 2 3

must have to mustn't

4 5 6
!Nol
~
don 't need to can can't

~ Complete the email that Amy wrote to a colleague. Use the words in the box.

can (3x) can't (2x) have to mustn't don't need to

Dear Sandra,
I called Marc Simpson about meeting for lunch.
He .... ............. .. come tomorrow, but he .......... ....... ..
come on Wednesday. You and I ......... ......... . Icctn use ct computer,
but I rnn't cook .
talk before I see him. It's important. But you I nctve to write emctiLs,
................ ... come to my office. We ......... .. ...... .. but I cton't neect to mctke
talk on the phone ..... ............... you call me mctn1:1 pnone rnLLs .
sometime today?

I ................... forget to tell Simon about Marc's

visit, but I ................... do it today because
he isn't in the office.
Amy

Q) Tell the class . . .

something you can do. something you have to do today.
something you can't do . something you don't need to do today.

B:> road sign

use the modal verbs can, must, have to, need to.

64 1Unit 8
 Grammar focus
Focus 2: Countable and uncountable nouns

E) Look at the table and complete the rule below.

Countable nouns Uncountable nouns

one, a(n) apple, banana, carrot, egg, bread, fish, fruit, meat, pasta, tea,
melon, sandwich water
two, three, four apples, bananas ,
carrots, eggs, melons, sandwiches

We can count some words, for example ................... and .................. .

We can't count other words, for example ................... and .................. .

F Look at the sentences and underline the correct word in the rule below.
Amy: Pasta with salmon sounds good.
Marc: Mineral water is fine.

The verb after an uncountable noun is in the singular I plural.

Q) Are these words countable or uncountable? Add a, an, or X (= nothing).

1 a tomato 6 .......... sugar
2 X milk 7 .......... butter
3 .......... orange 8 ... .. ... .. pineapple
4 ..... ..... rice 9 ... ...... . onion
5 ... ....... strawberry 10 ...... .... cheese

If we want to say a quantity with uncountable nouns , we say:

~ meat, a kilo of pasta, two liters of water, three cups of tea.

H Correct the mistakes. One sentence is correct.

1 Can I have one bread, please?
2 Cook the pastas for ten minutes.
3 I would like one kilo of meats .
4 I ate ten strawberries and some grapes .
5 Use a liter water to cook the rice .
6 Do you want some butters on your bread?

D Make phrases with words from the two boxes.

a bottle of water-

bowl cup piece box glass

eggs meat wine watef rice coffee

and uncountable nouns. ~

Unit8 Jy
 Listening and speaking
In a food court

{41] Tony Marshall is in Bangkok. He's having a quick lunch with his business
partner, Chermarn Arak. Listen and put the sentences below in the order you
hear them.
A What do you recommend?
B We can have something
sweet for dessert.
C That sounds good.
D Can you explain it to me?
E Food courts are really
popular here in Bangkok.
F What's that over there?
G What would you like
to eat?
H That's a bit too spicy
for me .

[) {41] Listen to the conversation again. Check (V ) the foods that you hear.

~ bean sprouts D egg D pineapple D seafood

D beef D mango D pork D shrimp
D chicken D noodles D rice D tofu
D coconut D peanuts D sauce D vegetables

Work with a partner. You're in a food court in your country with a guest from
abroad. Have the conversation and then change roles.

Student A Student B

Ask Student B for his/her choice. ~ Ask Student B to recommend something.

What would you . .. ? What do you ... ?

Recommend a dish. ~ Ask Student A to explain.

They have really good . . . ~ I don't know what that is. Can you . .. ?

~
Explain the dish. ~ Ask about dessert.
It 's . .. with ... You can have it with . . . What can we . . . ?

Suggest a dessert and describe it.

We can have . . . That 's . . . I
It's made of . .. I It comes with . ..

DeSSert w ith double S for Sweet Stuff.

A deSert is a dry place with lots of sand.

~ to recommend dish spicy

Y dessert delicious diet

talk about a restaurant menu.

66 Umt 8
[ Vocabulary focus
Focus 1: Food and drink

The names of the things in the pictures are wrong. Correct them and then make
four lists with the things under these headings:
Fruit, Vegetables, Drinks, Fast food.

1 2 3 4 5

straw berry hamburger pizza watermelon beans

waterwielo11 ...... ..... .. ...... . . . . . . . . . . . . . .. . . . . ...... ............. .... .......... .....

6 7 8 9 10

mineral water grapes fruit juice onions mushrooms

~ What is the food or drink?

1 rysabwerrt (a fruit) strawberr~ 4 alepepinp (a fruit)
2 nooni (a vegetable) 5 summohro (a vegetable)
3 sprimh (seafood) 6 ceuji (a drink)

fil Underline the odd one out in each group of food words. Explain your answer
with words from the box.

dessert(s) drink(s) fish fruit meat vegetable(s)

1 potato - carrot - beef - bean sprouts 4 cabbage - chocolate mousse - vanilla

It's meat. The others are ve9etables. pudding - fruit salad
2 steak - beer - turkey - lamb 5 salmon - tuna - pork - snapper
3 apple - banana - pineapple - chicken 6 tea - juice - coffee - lemon

prawns
D ) Talking about . . . ) a favorite dish fish
mushrooms
Step 1: Think about your favorite dish. lime
What do you need to make it? Use a chilli ...
dictionary to help you.

Step 2: Work with a partner. Ask and answer questions about your dish. Ask ...
- the name of the dish. - how often your partner eats it.
- what is in it. - where your partner usually eats it.

tal,t aboutfood, drinks, and my favorite dish . _ _

Unit8 1V
1
 E) Look at the conversation between Amy and Marc from 1A.
Amy: I'd like to invite you to lunch .. .. What about tomorrow?
Marc: Thanks for the invitation, Amy. .. . I'm afraid I can't come tomorrow.
Wednesday is better for me. I can come on Wednesday.
1 Which phrase does Amy use to invite Marc?
2 Which phrase does Amy use to suggest a time?
3 Which phrases does Marc use to
A say thank you. B say no. C say yes.

~ The sentences in the two conversations below are mixed up. Put them in the
correct order.

A formal invitation An informal invitation

D Eight is fine. I'm looking forward to it. D Let's say seven-thirty in the hotel bar.

D That's very kind of you. I'd like that D I don't know what your plans are,
very much. Amy, but would you like to join us for
a drink later on?
D If you have no plans for this evening,
Mr. Simpson, I'd like to invite you to D Great. I'll be there at seven-thirty.
have dinner with us .
D I'd love to. What time?
D Good. Shall I pick you up at your hotel
at about eight?

ID Work with a partner. Take turns inviting each Gther to ...

visit our factory .
come and meet our new CEO .
look at our new offices .
try the cheesecake in this cafe.
come to our New Year's celebration.
Your partner can say yes or no. If it's no, suggest another time.

ID !3> Key words Look at the words at the bottom of pages 63-66. Choose the
best words to complete the sentences.
1 No dessert for me, thanks . I'm on a ....... ... ...... ...
2 I can ............ .. .... . the chicken. It's very good.
3 What a ...... .. .. .. ....... meal!
4 Are there any Thai .......... .. .... .. . on the ... .. .......... .. . ?
5 A:What does it say on that...... ........ .... . .. ...... .... ..... .. ?
B: It says "No parking."
6 Which day would ...... ...... ....... you best?
7 This curry is too hot and ...... .......... .. . for me.
8 Thank you for the ...... .... ......... to lunch.

68 1Unit 8
 Reading
Special requests on MJets

~ Before you read What kind of people fly in private jets? Scan the article
to see if your ideas are in the text.

Asian Business Online

looks at Asia's leading private jet service.

Employees of MJets Ltd. were surprised when

a Hollywood celebrity asked them for fried
insects for her son on a private flight out of Bangkok.
A famous beauty queen wanted to enjoy a
special Szechuan-style soup in her executive jet.
Unfortunately, she told the MJets staff of her wish
only 10 minutes before departure.
An Indonesian tycoon wanted grilled tapioca in
syrup, a dessert from the cassava plant that has
almost disappeared from Bangkok.
These are examples of the unusual requests from the rich and famous who travel in private planes.
The Hollywood star's son, the beauty queen, and the Indonesian billionaire all got what they wanted,
thanks to the excellent staff at MJets, Asia's leading private jet service.
MJets' customers are billionaires, VIPs, and rich business executives who fly around the world
in private jets and spend a lot of money. MJets' services are expensive and individual. An Indian
billionaire's wife asked MJets to organize an Indian meal for nine passengers on a flight one even ing.
"The food came in two trucks and cost $13,000," one employee remembers.
Most of the time, MJets knows what its customers will ask for. People from the Middle East like
mangos and longans, so MJets carries lots of them when they fly to the United Arab Emirates. For
flights to India they carry fresh Thai coconuts. Thai dishes such as green curry chicken and som tam
(spicy papaya salad) are the most popular meals for foreign guests on flights out of Bangkok. It seems
that som tam tastes even better at 10,000 meters!

B The main idea Which sentence gives the main idea of the text?
1 Rich people are different.
2 MJets' services are personal but very expensive .
3 MJets flies people from Bangkok all over the world.

C Scanning for detail Find the information.

1 Who requested 2 What do MJets ' planes carry when they fly to
- dinner for nine? - the United Arab Emirates?
- a special soup? - India?
- a snack for her son?
- an unusual dessert?

D Vocabulary in context Find these words in the text.

1 someone who is famous, especially in show business
2 a rich and powerful businessperson
3 very, very good
4 a person on a high level in a company
5 the opposite of cheap
6 a large vehicle used to transport things
7 a noun from "to fly "

I tut about a private jet service.

 Business writing
Invitations

~ Read the emails. Complete them with these phrases:

I can reserve a table I would like to join you is fine with me

I'm afraid no other day is possible that suits you
I would like to sounds good Tuesday is not a good day for me

Dear Mr. Schmidt:

................................... invite you and your colleague, Ms . Adams , to dinner after

your visit to our company next week. Our Sales Manager, Mr. Choi, hopes to be
there, too.
There is a very nice sushi bar restaurant across from your hotel in Tehran Road .
.. .. . . .. . .. . . .. . . ... . . .. . . .. . .. . . .. . . . for Tuesday evening at 8 PM.
Please let me know this week if ...... .. ........................... I hope you can join us .

Best wishes ,
Minsum Lee

Dear Ms . Lee :

Thank you very much for your invitation ..................... ... .......................... ... ...... and
Mr. Choi for dinner. Tuesday at 8 PM .......................... And sushi .......................... !
I'm looking forward to our visit next week.

Kind regards,
Robert Schmidt

Dear Ms . Lee :

Thanks very much for the invitation . ............. ....................... .. I can't join you for
dinner on Tuesday evening . ..... ...... ... ..... ............ ........ .......................... .... ............ ....
because I already have an appointment that evening.
Since we are flying back to Germany on Wednesday, .. ... ........................... ............. ..
But I hope we can have dinner together on my next visit.

Best wishes ,
Christine Adams

Work with a partner. You work as an assistant to the Marketing Director, Bill
Mason. He asks you to invite a customer, Mr. Thaworn, to dinner with him on
Thursday, after his visit to your company. Write the email. Use the language in 6A.

Swap emails with another pair. Decide if you accept their invitation. Write a
reply and give it to them. Use the language in 6A.

inVite somebody and write yes or no to an invitation.

70 I Unit 8
TOEIC practice

1 Listening
~ (u) Question-Response Listen carefully. Choose the best response to the
sentence you hear.

Example: When did you last see Mai?

A D She lives in London.
B ~ She visited me yesterday.
C D Probably next week.

tA D co
2 A 0 co
3 AD co
4 AD co
B '431 Conversations Listen and answer the questions.

Conversation 1 Conversation 2
1 Who are the speakers? 1 Where are the speakers?
D A husband and wife D A at a travel agency
D B father and daughter D B at a car-rental company
D C business colleagues D C at a hotel
D D store clerk and customer D D at the airport

2 Where are they having the 2 When are the Tomlins leaving?
conversation?
D A on June 1
D A at the lunch table D B on June 2
D B in a store D C on June 3
D C at the dentist's D D on June 4
D D in the office
3 What's the problem?
3 What's Sandy planning to do?
D A Mr. Tomlin forgot to confirm.
D A take her son to the dentist D B The name Tomlin is not in the
D B go to the meeting computer.
D C leave early D C Mr. Tomlin forgot to make a
D D have lunch with Mike reservat ion.
D D The woman is having problems
with the computer.
2 Reading
Text completion Read the passage. Choose the best word to complete each
sentence.

Dear Max,

I started my office job at Nanking Fashions last Monday, and I really like it. I start work
1 .......... nine o'clock every morning.
D Afor
D B on
D C to
D D at
We 2 .... ...... lunch at one o'clock. Yesterday I 3 .... .. ... . our boss, Mr Tang.
D A usually have D A did meet
D B are usually having D B met
D C have usually D C meet
D D usually are having D D not meet
He's 4 ........ .. , and he's very nice.
D A China
D B Chinaman
D C Chinese
D D China person

Best wishes ,
Suzie

3 Writing
Respond to a written request Reply to the email. Give and ask for at least
TWO more pieces of information.

From: Max Bird

To : Suzie Tseng
Subject : New job

Hi Suzie,

Thanks for your letter. It was interesting to read about your new job. Please tell me more
about Nanking Fashions.
I started a new job last Monday, too . I am still with Nokia, but now I work in the head office
in Helsinki.

Best wishes ,
Max
 Unit 9

Business situation
During and after work

~ ~ Pham Thanh Ly from Hanoi and Amsyar Yeoh from Johor Bahru both work
at a British company in Kuala Lumpur. They sometimes meet for lunch. Listen to
their lunchtime conversation and check (II') the boxes.
Who .. . Ly Amsyar
1 likes m e eting people? D D
2 enjoys t alking to customers? D D
3 enjoys working in a team? D D
4 dislikes going to conferences? D D
5 hates giving presentations? D D
6 hates reading reports? D D
7 dislikes writing reports? D D
8 doesn't mind looking after visitors? D D
~ (45) Now listen to the rest of their conversation and complete the sentences.
1 Amsyar prefers ..... .... ... ............ ... ..... ..... time with his family.
2 Ly is learning ...... .. ..... ....... ......... ........ the saxophone .
3 Ly tries ..................... ....... ... ...... as many sports as she can.
4 Ly wants .................. ....... ... ......... fit .
5 Amsyar prefers .... ....... ....... ......... .......... sports on TV.
6 Ly promised .. ...... ... ... .... ... ... .. .. .. .... ... a report.
7 Ly wants ... ... .. .. ... ... ... ...... ...... ...... the report today.
8 Amsyar hopes ...... .. ... .. ..... ...... ... ........ .. Ly again tomorrow.

~ activity presen tation

/"' boring le isure

understand a conversation about work and l eisure. __

Unit9 Jy
1
Grammar focus l
Focus 1: -ing or to-infinitive

~ Look at 1A and 1B again and complete the rule with -ing or to-infinitive.

After the verbs dislike, enjoy, hate, like, and mind, we use the
... ......... ....... form of the verb.
After the verbs hope, learn, prefer, promise, try, and want we
use the .. .. ........ .. ..... form of the verb.

Note the difference:

I like working in a team. ( = enjoy)
Today, I would like to finish the report. ( = want to)

~ Put the verbs into the correct forms.

Miyu is a student. She enjoys 1 trnvelin9 (travel) and
would like 2 to t nwet (travel) around the w orld . She
wants 3 .... .......... .. ... (work) for a travel agency w hen
she finishe s college . She likes 4 ...... ... ......... . (w ork)
with people, and she is trying 5 .. .. ........... .. .. (learn)
English and other foreign languages .
Haruta is Miyu's boyfriend. He's different from Miyu.
He hate s 6 .. ... .... ...... .. .. (travel) and prefers
7 ..... .. ..... .... ... (spend) his vacations at home. But
he doesn't mind 8 .... .... .. ......... (help) Miyu to learn
English. Haruta would like 9 .. .. ...... ..... .... (be) an IT
specialist, and he knows that English is important.

~ Work with a partner. Ask and answer questions about your activities. Use the
words and phrases in the boxes.

(don't) like on the weekend

dislike in the evening
(don't) enjoy on Monday morning
don't mind early in the morning
hate during the rainy season
hope next year
prefer

A: Wh at do you enjoy doin g on the weekend?

B : I enjoy sleeping late. What about you?
A: I enjoy . . .

~ travel agency foreign

Y spec1altst

use -ing and to-intinitive forms after some verbs.

 Grammar focus
[_Focus 2: Connecting words

~ ~~ Connecting words are w ords that

join sentences. In 1A Ly says :
I like meeting people, and I enjoy t alking
to customers .
That's great, but there has to b e something
you don't like.

Listen to the conversations again.

Check (II') the connecting words
you hear.
D because D so We usually put a comma before but and so,
D if D than but not before because and than :
t
I'm sorrv. but I'm too busy.
H e speaks English because h e lived there for
many years . ~

~ Underline the correct word.

1 Amsyar likes his job because I so it's interesting.
2 Li wants to stay fit, so I but she spends a lot of time at the gym.
3 Amsyar watches sports on TV, than I but he doesn't watch movies .
4 Li is a faster driver than I and I am.
5 You can have lunch with me because I if you want to.
6 We can have dinner and I but then go to a movie.

!) Write six sentences from the chart. Use each connecting word only once. Add
commas when necessary.

1 I 'Nrote a report arul my boss asked me to do it.

2 I wrote the report because the one I wrote last week.
3 The report is finished but I had to write it again.
4 My boss didn't like if you want me to.
the report so my boss liked it.
5 It was a longer report than my boss doesn't like it
6 I can write a report

I wYote a Yeport , and wiy boss liked it.

Q) Complete these sentences about you.

1 I am learning English because ...... ...... ....................................... ... ...... ..... ........... ..
2 I am learning English, but .......... ......... ............ .. .. ..... ...... ....... .... ....... ..... ... ..... ....... .
3 I need to practice my English, so ...... ....... ......... ....... ...... ........... .. .. .. ..................... .
4 I want to speak better English than .... .............. .. ............. ...... ... .... ...... ..... ............ .

Unit9 :CV
 Listening and speaking
Travel and leisure in Asia

~ (46) Lillian Majid works for a company called International

Leisure Services. Listen to the radio interview. Match the
countries with the leisure activities.

1 China A theme parks

2 Indonesia B health spas
3 Thailand C the golf industry

~ {46) Listen to the interview again and complete the

sentences.
1 International Leisure Services is located in .............. ..... ....... .... ........ ............. ... ........... .
2 The company .............................................. health spas, golf clubs, and theme parks.
3 Visitors from all over the world come to Thailand to do something for ... ... ..... ............. .
4 Many golfers prefer to play golf in China because it's ................................... .. ..... ....... .
5 In the Bali water park you can swim and take part in ................................................ ..
6 The .............................. .................. .. .. industry is a trillion-dollar industry worldwide.

Q) Work with a partner.

Student A: Go to Partner file 7.
Student B: Look at the information below. Ask Student A questions and fill in
the missing information.
Legoland Malaysia is located
.................................... .. (wh ere?). It opened
.................. .................... (wh en?). It's special
because ........ ... .... ..... .. ................ (why?) .
.. .. .. .. .. .. .. .. .. .. .. .. . .. .. .. .. .. .. . (who?) built it,
and it cost ...................................... (how
m uch?). It has over .. .. ................................ ..
(how many?) rides, shows, and attractions .
There is a very big store that sells
.. ...................... .... .......... (what?) . Legoland
Malaysia h as about .................................... ..
(how man y?) visit ors a year.

Now answer Student A's questions with information from the text below.
Hong Kong Disneyland is located on Lantau
Island. The park opened to visitors on September
12, 2005 . It's special because it was the first
Disneyland to focus on Chinese culture. The
Walt Disney company and the government of
Hong Kong own the theme park. Hong Kong
Disneyland has over five million visitors a year.
You can visit seven different theme areas there .
A day ticket costs between HK$100 and HK$450.

~ health to take part in fantastic

Y entertainment located in

understand and talk about travel and leisure in A sia.

~ Umt9
 Vocabulary focus
Focus 1: play/do/go ...

~ '471 Listen to the conversation and put the words

in the correct group.

aerobics computer games golf shopping

swimming backpacking cycling jogging
skiing ths gtiitai: chess soccer karate
sports weight training

,,"' ------ ...... . . . ,. y ......

I
i
I \

I
I
,,
------ ''
........ ____ ....... , ,' I
I

\
\

I
I

... ... .... _______ .,.,, ,'

,,
------- ....
', ,,
---- ... _... ...... ,
I
I
'I\
I \
I I
'' , I
, ,,
\ I
______ .,.
'
--- ' ',

,
,,-------- ...... , '
I \
I
\ I
I

'...... ... _______ ... ,,~ -- .... ,

, ...... ------ ...............
'\
I
__ J I
\

-
' ........ ....... _____ ... , , ,
I

Complete the rule with play, do, or go.

We often use .......... with activities that end in -ing.

We often use .......... with games.
We use .......... with many other sports.

Add two more words of your own to each group.

~ Work with a partner. Which of the activities in 4A does your partner do?
Ask where and when your partner does these things.
A: Do you play the guitar?
B: No, I don't. Do you do aerobics?
A: Yes, I do.
B: Where do you do aerobics?
A: In a gym.
B: When do you do aerobics?
A: Twice a week, on Mondays and Wednesdays.
 Vocabulary focus
Focus 2: Describing leisure activities

ID Look at the words below. Are they positive or negative? Make a chart and put
them in the correct column.

a vvai.t @of tim@ dangerous difficult exciting fun hectic

boring ~ (too) expensive great interesting

Positive .
Negat1ve
eAS!j . .. a waste of time . ..

fil Work with a partner. Name the activities in the pictures. Then talk about the
things you like and don't like. Use the words in 4C.

boxing dancing having a barbecue listening to music

playing computer games playing tennis skateboarding traveling

1 2 3 4

5 6 7 8

A: Do you like skateboarding?

B: Yes. I like skateboarding because it 's fun. Do you like boxing?
A: No, I don 't . It 's too dangerous, but I like wa t ching it on TV

E) ~ Keywords Look at the words at the bottom of pages 73-76. Choose the
best words to complete the sentences.
1 Ly h ate s giving ...... .......... ... because she is always nervous .
2 The opposite of interesting is ... .... ... ... .... . .
3 Do you . . . . . . . . . . . . . . . . . . . . .. ..... ... ...... .. in any sports ...... ........... .. ?
4 Miyu wants to travel to ....... .... ........ countries .
5 The theme park offers games and .... .. .... ........ .
6 People go to spas to do something for their .. ......... ....... .
7 I didn 't organize my trip myself. A. .. ...... ..... ..... . .. ....... .. .... ... organized it.
8 I enjoyed my trip to the theme park. It was .... ..... .......... !

talk about my leisure time activities.

~ Unit9
 Reading
Tourists in Thailand

Before you read What do you know about the tourist industry in your
country? Where do the tourists come from? What do they want to see?

Asian Business Online

looks at Chinese tourists in Tha iland .

Thailand is an attractive destination for tourists from all

over the world . But in th e last few years, it has b ecome
very popular with the mainland Chi nese.
The boom of Chinese tourists in Thailand started w ith
Xu Zheng's 2012 movie Lost in Tha iland. The com edy
is about two Chinese businessmen who go to Thailand
to find their boss. The movie was an enormous hit in
China, and only one year later a quarter of a million
Chinese tourists visited Thailand. And that was only th e
beginning!
Of course, the tourist boom in Tha iland is not on ly th e
result of the movie. Another importa nt reason is that more and more airlines are offering low-cost
flights to Bangkok from large Chinese cities. This means that flying to Thailand is now possibl e
for low-income travelers. A third reaso n is t hat Tha iland offers tourists visas when they arrive. This
makes it easier to plan a short trip because you don't need to get a visa before you leave home.
This year the Tourism Authority of Th ailand expect s that 15 percent of its 25 million tourists
will come from mainland Chi na . As we ll as the traditional tourist destinations such as Bangkok,
Pattaya, and Ph uket, the Chi nese often choose to visit Chiang M ai. W hy? Because Lost in Thailand
shows this beautiful p lace at its best.
Thanks, Xu Zheng!

:[) The main idea Find and correct four mistakes in the text below.
In 2012 , a quarter of a million Chinese tourists visited Thailand. They all came as a
result of the movie Lost in Thailand. Flying to Thailand is more expensive than in the
past. Tourists to Thailand have to get a visa before they leave.

Q) Comprehension
1 What is the movie Lost in Thailand about?
2 Why is Thailand now attractive for low-income travelers?
3 What makes it easier for the Chine se to plan a trip to Thailand?
4 Why is Chiang Mai a popular destination with the Chinese?

~ Now you An English-speaking friend asked about your country. Write and
tell him/her about . . .
the most popular and/or famous destinations
the things he/she should see and why
the things he/she can do and w here
the places he/she can stay
the food he/she should try

understand a text about tourism in Thailand.

 Culture focus
Body language in Asia

~ Body language in business situations is different from

country to country.

In China, it's important to look somebody

in the eyes and keep eye contact. But in Indonesia, people feel
uncomfortable if you look into their eyes for too long. In South
Korea, you can make eye contact with younger people, but you
can't with older people. It's a question of respect.

Malaysians use their hands a lot when they are

talking, but the Japanese do not. In some countries, for example
in Thailand, you mustn't point your finger at someone. In South
Korea, teachers expect students to hand in their papers with
both hands. It's more polite.

Filipinos keep more distance than people in many other Asian countries do.
In Malaysia and Thailand, for example, people often stand very close to each other. People
in Taiwan also stand close, but not when they are talking to a boss
or manager. Here they keep their distance to show respect.
-
In Thailand and Laos, you mustn't touch people you
don't know well, and you must never touch anyone on the head.
In South Korea, you can touch other people. Men often touch each
other more than in other Asian countries.
In China and India both men and women
shake hands. But when you first meet a woman in Malaysia, you
mustn't offer your hand. Wait and see if she does first. In Thailand
you don't shake hands but "wai " instead.

~ Underline the correct country. In which country can you ...

1 touch a business partner? Korea I Laos
2 offer your hand to a woman? India I Malaysia
3 make and keep eye contact? Indonesia I China
4 stand very close to the person you're talking to? Philippines I Malaysia
5 use your hands a lot when you're talking? Malaysia I Japan

~ In which country is it not polite to .. .

1 touch a person's head?
2 point a finger at someone?
3 give somebody something with one hand?
4 make eye contact with an older person?
5 stand close to your boss?

fil language
Work with a partner. Make a list of body
rules for your country. @ Polite @ Not polite

understand body language in Asian countri es.

80 Unit 9
 Unit 10

~ (48) After his business trip t o Bangkok, Tony Marshall is returning to Sydney.
He is saying goodbye to his b usiness partner, Chermarn Arak. Listen to the
conversation and underline t he correct answers.
1 Tony's flight leaves in the m orning I evening.
2 Tony w ill arrive in Sydney at a quarter to seven I half past six.
3 Tony w ill take a taxi I a bus from the airport.
4 The long flight is a problem I no problem for Tony.
5 Tony thanks Chermarn for the m eeting I her help.
6 Tony gives Chermarn a book I some chocolates.
7 Tony says he'll be in touch I in Sydney.

~ (48) Below are some useful p hrases for saying goodbye. Listen again and
complete the sentences.
1 It was ......... .......... ......... ...... .... to meet you.
2 It was a ... ... .. .. .. ...... .. ........ ... ... .. .. for me, too .
3 ........... ... ........................ you'll visit us again soon.
4 Please give my regards to .. ....... .... ................ ....... ..
5 Have a .. ....... ................ ...... ... .... home.
6 Please ......... ....... ................. ..... soon.
7 I'll be in ....... ........ .. ........ ............ .

!' pleasure regards in touch

understand people saying goodbye. _ _ 1

UnitlO V
 Grammar focus
[_Focus 1: The will-future

~ ~ Listen to the first part of the conversation and complete it with '11, will, or
won 't and the correct verb from the box.

be (2x) land read sleep take

Chermarn: When 1 will you AYYive home?

Tony: We 2 ................... at about a quarter to seven
tomorrow morning. I hope we 3 .................. .
late. I 4 ................... a taxi from the airport,
and I 5 .. ................. home about nine o'clock.
Chermarn: Oh, that's a long trip.
Tony: It's no problem. I 6 ................... much, but I
7 ...... ......... .... and play computer games .

~ Complete the rule.

We use will to talk about the future .

The short form is .......... The negative is ..... .... .

Q) Read about Cindy. Then work with a partner and

answer the questions.

Cindy works in an office. She works from 8:30 AM to

4 :30 PM every day.
It's 9 AM and Cindy is in the office.
At 9 AM yesterday she was in the office.
At 9 AM tomorrow she will be in the office.

1 What time is it where you are? Tell your partner ...

- where you were at this time yesterday.
- where you will be at this time tomorrow.
2 Ask and answer questions about these times:
- at eight o'clock yesterday evening - in one year from now
- at midnight tonight - last Saturday afternoon
- at six o'clock this evening - next Saturday afternoon
A: Wlw-e weYe you at ci9ltt o'clock yestenfoy evettiM9?
B: 1 wris iM h rnfe with (.j frieMcl .
A: wltcn: will you be Cit wticlni9ht toni9ht'?
B: l 'n1 not sme. I'll prnbAbly be in bed!

You can give short answers like this:

A: Will you be in the offl.ce tomorrow? A : Will you be on a trip?
B: No, I won 't. B: Yes, I will.

~ probably

use will and won't to talk about the future.

~ Unit10
[ Grammar focus
Focus 2: Grammar quiz

~ Can you remember the grammar from Units 1 to 10? Try this quiz. There is one
point for every correct answer.
1 Where ... ....... on Mondays? 6 Where .......... your next vacation?
D A Huangoes D A do you spend
D B does Huan go D B are you spending
D C goes Huan D C you spend
2 .......... any files in your office? 7 My colleagues are all .. ........ me.
D A Is there D A more older than
D B Are they D B older than
D C Arethere D C older as
3 Ly ..... ..... green tea. 8 What time .......... at t he office this
D A never drinks morning?
D B doesn't never drink D A did you arrive
D C drinks never D B arrived you
D C do you arrive
4 Look! Kasem .... .. .... lunch with Mai.
D A has 9 You .. ..... ... smoke in the office. It's not
allowed.
D B had
D C is having D A don 't need to
D B have to
5 We don't have ... ...... smartphones on
D C mustn't
sale this week.
D A any 10 Miyu enjoys .. ....... . to her colleagues.
D B some D A talk
D C none D B to talk
D C talking

11 Amsyar is studying hard ........ .. h e

wants to be an engineer.
D A so
D B because
D C but

12 I .... ...... in a meeting all day

tomorrow.
D A will probably be
D B probably will b e
D C probably am

Score
11- 12 points: Very good
9- 10 points: Good
7- 8 points: OK
0- 6 points: Practice!
 Listening and speaking
The workplace in 2025

~ 1491 Listen to Sora Kim

interviewing Chen Ming
about his book, The 2025
Workplace. Are the
statements true or false?
Correct the false statements.

True False
1 Chen says there will be more "remote working."
2 A few people will work in virtual offices.
3 Employees will travel thousands of miles to work on projects.
4 It will be important to visit your company's office.
5 You will sometimes communicate with avatars.
6 Web-conferencing and 3D avatars will be expensive.
7 Companies will spend more money on offices and equipment.
8 Everyone will work 24/7 in the future .

_B. . .)_(so)_so_T_a_lk_i_n_g_a_b_o_u_t
. _ ___,) the future

Step 1: Listen to two people talking about the future. How certain are their ideas?
Complete what they say with definitely or probably.

Sanda Myint, office worker, Myanmar

"I like my job, so I'll 1 .... .... ..... ..... . stay with this company for
as long as I can. The company also has an office in the United
States, so I'll 2 ................ ... work there for a year or two, but
I'll 3 ..... ...... ........ come back to Myanmar. I'll 4 ...... .......... ... get
married and have children one day, but I 5 ...... ...... .. ..... want to
continue working after I'm married."

Saiful Muhamat, assistant sales manager, Malaysia

"I 6 ..... .. .. ... ... ... . want to travel. My company is growing, so I'll
7 ... .. ... ....... .... travel to Europe some time in the next few years.
If I do , I'll 8 ...... ........ ..... take my family with me. Later I'll
9 ... .... ....... ..... study some more and get a better degree - perhaps
an MBA."

Step 2: Think about your future and make some notes.

Step 3: Work with a partner. Tell each other about your future.
I gu ess I I'm sure . . . I'll definitely/probably . . .
I expect/hop e/think I'll . . . I d efinitely/probably won't ...

~ remote trend project

Y touch screen 24/7 definitely
listen to and talk about life in the future.

84 Unit 10
1
l
4 Vocabulary focus
Focus 1: Saying hello and goodbye
1

~ Make a chart and put the phrases into the correct column.
Have a good trip. I'll be in touch.
Hi, how are you? It was a pleasure .
How do you do? Nice to meet you.
How was the weather in Sydney? Please give them my regards.
How was the trip? Thanks for everything.
I hope to see you again soon. This is my colleague, Robert.

Saying hello Saying goodbye

Hi, how are ~ou? . .. Have a 900d trip . . .

~ Match the sentences in a conversation.

1 How was the trip? E A Yes, I'll do that.

2 How do you do? B You're welcome.
3 Please give them my regards . C Nice to meet you.
4 Thanks for everything. D Fine thanks. And you?
5 This is my colleague, Robert. E OK, just very long.
6 Hi, how are you? F How do you do?

~ (4g) Listen to the conversation from 3A again and fill in the missing
prepositions.
1 I'd like to welcome you ......... . our program.
2 Today I'm talking .......... Chen Ming .......... his book.
3 The book looks ...... .. .. the question "What will work be like in the future?"
4 Employees will work together ........ .. projects .
5 Companies won't spend any money .......... office buildings and equipment.
6 That depends .......... you.

~ Put the words in the correct order and give the missing preposition.
1 can I again I look I problem I the I we ? Can we looh at the problem a9ain?
2 it I the I depends I weather .......... ....... ....... .... ..... ............... ... ............. ... .... ....... ........... .
3 I'd I our I welcome I to I you I like I company ....... ....... ........ ....... .. .............................. ..
4 I I all I money I my I new I spent I software .. .. .. .. .............. ..... ....... .. ................... ... ..... ..
5 now I presentation I working I my I I'm ................. ...... .......... .... .... ... .... .. ..... .............. . .
6 what I to I you I do I want I today I talk ? ........... ....... ....... ............. .. ...... .. ...... .. .. .......... .

E:) ~ Key words Look at the words at the bottom of pages 81-84. Choose the
best words to complete the sentences.
1 Please give my ... .. ........ ... .. . to your colleagues.
2 This store is open ................ . ..
3 A large team is working on this ........ .. ....... . .
4 It was a ................... to meet you.
5 I'll be.... ............... .. ........... ...... by phone as soon as possible.
6 If something is " .................. . " it's a long way away.
7 The new smartphone has an unbreakable .. .. .. .. . .. .. .. . .. . .. ....... .... ..... .
8 Mia likes to follow the latest fas hion ... ........... ... . .

1J8.Y hello and goodbye and use prepositions after verbs.

 Vocabulary focus
Focus 2: Vocabulary quiz

~ Can you remember the vocabulary from Units 1 to 10? Try this quiz. There is one
point for every correct answer.

Part 1 Complete the sentences with the correct word.

1 The official language of Vietnam is ..... .......... .. . .
2 The opposite of "difficult" is .... ..... ..... .....
3 The word used in the International Telephone Alphab et for V
is ...... ....... ..... .
4 A telephone number for another country always begins with
the .. ..................... ..... ....... .. .
5 The second month of t he year is .... ....... .... ... .
6 We throw things we don't want into the ............... ... .

7 Sorry, he isn't in t he office. Can I take a ... ..... ... .... .... ?
8 A person w ho works in a store is a ............ ... .... ................. ..

Part 2 Choose the correct answer.

9 I'm traveling .... ......... ...... bu siness. 12 Huang sometimes .... ... ........... .
D A for jogging after w ork.
D B on D A does
D C in D B goes
D C plays
10 Ms. Cheng is talking on the other
.. . ............. . .. 13 My family always gives gift s
A desk. . ............ ...... Christmas .
D
B room. D A in
D
C line. D B to
D
D C at
11 The bookstore is ... ... ....... ...... the
pharmacy. 14 Can I ....... .... .... .... a reservation?
D A across from D A do
D B straight on D B make
D C left of D C book

Part 3 Complete each sentence with one of the key words from the box.

compare department leisure presentation repeat reservation

15 I didn't understand. Could you .. ...... ........ .. . that, please?

16 I have a ... ................ for a double room.
17 Ly works in the marketing ... .... ........... .
18 Hui and Hina always .. ..... ....... ... .. prices .
19 The ...... .. ........... industry is growing very fast.
20 The .... ........ .... .. was really interesting.
Score
18-20 points: Very good
15- 17 points: Good
12-14 points: OK
0-11 points: Practice!

86 1
Unit 10
 Reading
The ASEAN Economic Community

~ Before you read How many countries are in the ASEAN? Can you name
them?

Asian Business Online

t alks to three people about the ASEAN Economic Commun ity (AEC) .

Benigno Estrada, an engineer fro m Mani la, Philippines

One advantage of the AEC, of course, is that things from other member
countries will be cheaper. But the m ost exciting thing for me is that I'll be abl e
to work in all ASEAN countries. I can go where the conditions are good and
where I can earn a good salary. Som e people are worried that all th e skilled
people will leave the poor countries and go to the rich countries. But, in my
opinion, people must decide for th e mse lves where they want to go and wo rk.

Chanya Seng, a businesswoman from Phnom Penh, Cambodia

For me the AEC will mean I can save time. For businesspeople " t im e is
money," so for me the ASEAN Business Travel Card is a great idea. Busi ness
travelers who have the Travel Card won't need visas to travel between
A SEAN countri es. W ith the Travel Card I'll save va luable time at the bord ers.
I'll be able to use special fast-track immigration, and I won't have to stand in
line for long.

Le Dinh Tung, a student from Ho Chi Minh City, Vietnam

I'm sure the A EC will mean better job opportunities for me personally. I'm
studying English as my major, and thi s wi ll be a great advantage for me.
English will be important in the ASEAN community. Some ASEA N countries
already use Engl ish as their official language, and some use English as their
second language, so English will certa inly be the language they use to
communicate with each other. Also I love traveling, so I'm really pleased that
traveling from one country to anoth er wi ll be so much easier.

:[) The main idea Skim the text to find who talks about ...
1 easier business travel.
2 communication between ASEAN countries .
3 better jobs in different countries .

~ Scanning for detail Are the statements correct? If not, correct them.
1 The most important thing for Benigno Estrada is that things will b e cheaper.
2 Benigno Estrada is worried that skilled people will leave his country.
3 Chanya Seng wants to spend less time when traveling.
4 Someone with a Travel Card won't have to w ait so long at Immigration.
5 Le Dinh Tung will have no personal advantage from ASEAN.
6 Le Dinh Tung thinks his major w ill be very useful.

~ Now you Will ASEAN be important for you? Why?

an article about the advantages of the ASEAN Economic Community._. _ ~

UnitlO ~
 Business writing
A thank-you email

~ When Tony Marshall returns to his office in Sydney, he sends

Chermarn Arak an email to thank her.
What are the phrases Tony uses to . . .
1 describe his journey?
2 talk about the future?
3 say thank you?
4 say he enjoyed meeting Chermarn?
5 say something personal?

Dear Chermarn,

Thank you very much for your kind welcome

and the useful meeting we had in Bangkok.

My return flight to Sydney was fine , and we arrived on time.

It was very nice to meet you personally, and I hope w e can work
together again soon.

Remember we talked about barbecues - or "barbies" as w e say in

Australia? Well, here 's a picture of me in my backyard.

I look forward to seeing you again - perhaps in Sydney!

Best wishes,
Tony

You were on a business trip to Sydney. Your business

partner there was Tony Marshall. Now you are back in
your office. Write a letter of thanks.
) Describe your journey.
) Say thank you.
) Say you enjoyed seeing Tony again.
) Say something personal.
) Talk about the futur e.

~ An email quiz Choose the correct word and put it into the correct form.
1 I .. ..... ...... ...... (receive I reply) your email yesterday.
2 Please find ............ ....... (attach I link) details of our courses.
3 Please .... ..... ... .. ..... (do I send) me some more information.
4 I would like ..... .... ..... ..... (confirm I contact) your reservation.
5 We are looking forward to ......... .... .... .. (find I meet) you.

88 Unit 10
TOEIC practice

1 Listening
~ f5tl Photographs Listen. Then choose the sentence that best describes
the photograph.

1 AD BO co DD 2 AD BO co DD

~ (52) Talks You will hear a phone call message. Choose the best answer to each
question.

1 Who does the caller want to speak to?

D A Tony Marshall D B Sandy J ames D C Suki Smith D D Eddie Johnson

2 What is the reason for the message?

D A to suggest a different place for t he meeting
D B to explain why the caller can't come to the meeting
D C to change the date of the meeting
DD to cancel the meeting
3 The caller would prefer to have the meeting on
D A Monday. D B Wednesday. D C Thursday. D D Friday.

2 Speaking
~ Describe a picture Choose one of the pictures in 1A. Look at it for 30
seconds, then describe it in your own words.

~ Read a text aloud You have 45 seconds to look at the text below. Then you
have 45 seconds to read it aloud.

A new report on the future of travel shows that there will be a big increase
in "do-it-yourself" travel - that means that travelers will organize their trips
themselves. They will use social media sites, forums, and online communities
in the way that travelers in the past used a travel agent. Travel agencies
will not disappear, but the way t hey communicate with their customers will
change . For example, they will allow mobile transactions or transactions
through social media sites .
3 Reading
Incomplete sentences Choose the best word or phrase to complete
each sentence.

1 I enjoy ....... ... after a hard day's work. 4 I am looking forward .......... you again soon.
D A to relax D A to see
D B relax D Bto seeing
D C relaxing D C that I see
D D relaxes D D see
2 What kinds of sports do you prefer to 5 Please give my .......... to your colleagues.
.......... at the weekend.
D A regards
D A do D Bwishes
D B have D C greetings
D C make D Dhopes
D D enjoy
6 It all depends .......... the weather.
3 I .......... at the meeting on Friday.
D Afrom
D A won't be probably D B to
D B won't probably be D C on
D C will be probably not D Dby
D Dprobably won't be

4 Writing
Write a sentence based on a picture Write ONE sentence based on each
picture. Use the two words or phrases that are given with the picture.

Example: picnic I next weekend

Possible answer:
l<iwt and he..- friends will have a pirnic i11 the pa..-k
11ext weekend.

1 morning I crowd 2 new technologies I future workplace

Partner file 1
Unit 2 2C)
Student A: Look at the picture below.
You each have a picture of the same office, but on different days. There are 10
differences. Can you find them? Take turns to ask questions.

Is there a . . . in your p i cture?

files printer plant
Are there any . . . in your picture?
H ow many . .. ? bookcase desk empty
Wh ere . . . ? full lamp calculator
Wh at color .. . ? notepad trash can
Partner file 2
Unit 3 2D)
Student A: Look at these activities. Pret end you're doing these things:

brush your eat a sandwich play the guitar listen to music welcome a
hair visitor

Try to guess what your partner is doing. Take turns asking and answering questions.

Think of other activities to show your partner.

Partner file 3
Unit 4 2D)
Student A: Ask your partner about things he/she has in his/her office. Ask about:

books coffee money paper clips pens plants printer paper tea

Do you ncwe any books iv1 youy office'?

Look at the pictures below of things you have and don't have in your office. Answer
your partner's questions.
Yes, I hm;e some coffee irt wiy office. No, I don't have any flash dYives.

markers
~
folders ;/ tea

(
~
\
~)
\
, . / pl~ts flash drives
coffee milk
Partner file 4
Unit 5 2E)
Student A: You have Dr. Little's agenda for next week, but some of the information
is missing. Ask Student B for the missing information and answer your
partner's questions. Use these verbs:

have leave stay (2x)

A: where is Dr. Littl e flyi n9 to on Monday ?

B: H e's ...

July
15 Monday -
-
Flight CZ 7976
10 PM Ma nila - ................. .. (where to ?)

16 Tuesday -
-
10 AM arrive London
two nights in ........ .. .... .. ... ( where?)

17 Wednesday - 10:30 AM meet David Johnson

- .. .... .... .. .. .. ... (what time?) lunch with Marion Sm ith

18 Thursday - 3 PM take train to Liverpool

- .. .. .......... ..... (which?) Hotel
- 10 AM attend workshop

19 Friday - Flight CZ 7934

- ................... (what time?) Liverpool - London - Manila

20 Saturday - 11 PM arri ve Manila

Partner file 5
Unit 6 1C)
Student A: Prepare a conversation with your partner. Then read it to the class.
- You work as a reservations clerk at the - You have no double rooms for that night.
Plaza Hotel. Offer two single rooms .
- A customer has a reservation for a double - The special price for the two rooms is $150.
room for three nights, May 21-24. - You can confirm the reservation by email.
- The customer calls to ask if it is possible to
stay one extra night.
A : The Plaza Hotel. H ow can I help you?
B: Hello. My nam e is . . . I have a reservation for . ..
 Partner file 6
Unit 6 40)
Student A:

1 Describe this picture to your partner.

2 Look at pictures C and D. Which picture is your partner describing?

C D

Partner file 7
Unit 9 3C)
Student A: Look at the information below. Student B will ask you some questions.
Legoland Malaysia is located near Johar Bahru. It opened in September 2012 . It is special
because it was the first Legoland theme park in Asia. A British company built it, and it cost
US$230 million. It has over 40 rides, shows , and attractions . There is a very big store that
sells Lego products such as toys , books , and DVDs . Legoland Malaysia has about 1.5 million
visitors a year.

Now ask Student B questions and fill in the missing information.

Hong Kong Disneyland is located on ....... ........ .... (where?). The park opened to visitors
..... ...... .... .... (when?). It 's special because .... ..... ....... ... (why?) .... ... ..... .... .... (who?) own the
theme park. Hong Kong Disneyland has .... ....... .. ...... (how many?) visitors a year. You can
visit ..... ..... ... ... ... (what ?) there . A day ticket costs ....... .... ..... .. . (how much?).

~ Partner files
 Past participle Past participle
Infinitive Past simple Infinitive Past simple
("3rd form") ("3rd form")
be was/were been keep kept kept
beat beat beaten know knew known
become became become leave left left
begin began begun lose lost lost
bite bit bitten make made made
break broke broken meet met met
build built built put put put
buy bought bought read read read
can could ride rode ridden
catch caught caught run ran run
choose chose chosen say said said
come came come see saw seen
cut cut cut sell sold sold
do did done send sent sent
drive drove driven sit sat sat
eat ate eaten sleep slept slept
fall fell fallen speak spoke spoken
feel felt felt stand stood stood
find found found swim swam swum
fly flew flown take took taken
get got got/gotten teach taught taught
give gave given tell told told
go went gone think thought thought
grow grew grown throw threw thrown
have had had understand understood understood
hear heard heard wake woke woken
hit hit hit win won won
hurt hurt hurt write wrote written

Inegula, ve,b,_ l v
 Unit 1 A: What sort of things do they eat there?
B: A lot of fruit and fish. Do you like that
Track Ill kind of food?
Mr. Akimoto: Excuse me . Are you Robert A: Yes, I do. And does everyone speak
Tomlin? English?
Mr. Tomlin: Yes, that's right. B: Well, not everyone . But it isn't difficult
Mr. Akimoto: Good morning, Mr. Tomlin . to find somebody who does.
I'm Hiroshi Akimoto from
Gamez. Welcome to Osaka.
Mr. Tomlin: Thank you. Nice to meet you, Track 141
Mr. Akimoto. This is my 1 A: Well, it was nice to talk to you.
colleague Christine Klein. B: Yes, I hope we can meet again
Ms. Klein: Nice to meet you, sometime.
Mr. Akimoto . A: That would be great. I'll call you next
Mr. Akimoto: Nice to meet you, too, time I'm in town.
Ms. Klein. Can I help you B: Fine.
with your bags?
Ms. Klein: That's very kind. 2 A: Would you excuse me? I have to go
Mr. Akimoto: How was your flight? soon.
Mr. Tomlin: It was pretty long, but it was B: What time does your plane leave?
fine. A: At six. So I really have to hurry.
Mr. Akimoto: So let's go. My car's outside. B: No problem. Shall I call you a taxi?

Track 121 Track 151

1 A: Excuse me. Are you Ms . Lee? 1 Would passengers for flight number MH
B: Yes , that's right. You must be 537 to Bangkok please go to Gate E15?
Mr. Tang. 2 Flight SQ 261 to Singapore leaves from
A: Yes, I am. I'm sorry to keep you Gate A39.
waiting. 3 Flight UA 9679 to Chicago is now
B: That's all right. boarding at Gate B30.
4 All Nippon Airways flight NH 489 to
2 A: Are you going to Indonesia on Jakarta leaves from Gate D5.
business? 5 Would passengers for flight LH 3379 to
B: Yes, I am. And you? London please go to Gate GS?
A: No, I'm going on vacation. 6 Flight TK 1 789 to Istanbul is now
B: Lucky you! boarding at Gate C12 .

Track 131 Track 161

B: Is this your first trip to Indonesia? Phone call 1
A: Yes , I usually spend my vacations in A: Hello, this is Robert Tomlin. Could I
Europe . And you? speak to Mr. Akimoto, please?
B: This is my second time . B: I'm sorry, he's not in the office at the
A : Do you like it there? moment. Can I take a message?
B: Oh, yes . The people are friendly, and the A: Yes. Tell him I'm in Osaka, and he can
food is good. reach me at the Hilton at 06-634 7-7111.

96 \ Transcripts
Phone call 2 chair, and a file cabinet in it . I like my one-
A: Hello. This is Christine Klein. Could I person office. It's quiet here . In an open-
speak to Ms . Chen, please? plan office there's always a lot of noise. You
B: I'm sorry, she's not here at the moment. can hear everything when your colleagues
Can I take a message? are on the phone. And it's often hectic
A: Yes. Please tell her that I have some because people walk about. And you can
new information. She can call me in often waste a lot of time because colleagues
London at 0044 871 527 864. want to chat. In my own office, I can keep
the window open all day if I want. I have
Phone call 3 more freedom in a one-person office.
A: Good morning. This is the Palace Hotel,
Bangkok. Miti Arak speaking. Could I Lin Yao Chen, IT data scientist at Gamez
speak to Ms. Otaka? in Osaka, Japan
B: I'm afraid she's on vacation today. "I work in an open-plan office, and I really
But she'll be back tomorrow. Can I take like it. There are ten colleagues in my office,
a message? and it's so easy to communicate. I can see
A: Yes. Could you tell her the room is very quickly if someone is not in the office .
booked? If she has any questions , she I don't want to be alone in a small room,
can call me at 02-2712-6543. where there are only four walls to look
at, and there's no one to talk to. I like to
Phone call 4 have my colleagues around me, and it's no
A: Hi. This is Cintya Dewi. Could I speak to problem for me if it's a bit noisy and hectic.
Yoshio Tani, please? An open-plan office is also much cheaper
B: Sorry, Cintya, Yoshio's not in today. But I for the company because each person only
can take a message. needs a small place.
A: Thanks. Tell him my fax is OK again,
and he can send me the documents . The
number is 0062 2993 8876. Track 191
Interview 1
Interviewer: So Cintya. You are a web
Track 171 designer, and you work for
My mother was born in France, my father in a company in Jakarta. Tell us
Spain, and they met on vacation in Mexico. I about your typical day. What
was born in Great Britain, but we also lived time do you get up in the
in the United States and Canada because morning?
my father worked there. Cintya: I always get up at seven
o'clock, and I leave for work
I love traveling, especially to Asia. I have at eight. There's a lot of traffic
been to Japan, Thailand, and South Korea. I at that time of the day, and it
would like to go to China, too. But my next takes me about an hour and a
vacation will be in South America, Brazil half to get to the office.
and Peru. Interviewer: What's the first thing you
usually do when you get to
The only place that doesn't interest me work?
much is Antarctica. I think it would be too Cintya: I make coffee and then turn
cold! on the computer.
Interviewer: Where do you have lunch?
Cintya: I usually have lunch at my
Unit 2 desk.
Interviewer: How often do you travel on
Track 181 business?
Robert Tomlin, product manager at Digital Cintya: I never travel on business .
Design in London, England Interviewer: What do you do at night?
"I am glad that I have my own office. My Cintya: I have two little children. My
office is very small, but there's a desk, a mother takes care of them
 during the day, so I like to Kitty: I check in with my colleagues ,
spend time with them at then I go to my computer to
night. check my email.
Interviewer: Thanks for the interview, Interviewer: Where do you eat lunch?
Cintya. Kitty: I usually eat lunch with my
colleagues in a cafe near the
Interview 2 office. There's a nice cafe just
Interviewer: Mike, I know you are a sales around the corner.
manager for Southeast Asia. Interviewer: How often do you travel on
Tell us about your typical day. business?
What time do you get up in Kitty: About three times a year.
the morning? I always go to the fashion
Mike: Well, I don 't often need more shows in Paris , Milan, and
than six hours of sleep, so I'm London.
usually up by six-thirty and at Interviewer: What do you do in the
my desk by s even-thirty. evenings?
Interviewer: What's the first thing you Kitty: Not a lot. I'm usually too tired.
usually do when you get to Interviewer: Thanks, Kitty.
work?
Mike: First I have a meeting with my
team. Then I check my email. Track (Io)
There're always some I have 1 A The people are waiting for a train.
to answer quickly. B The people are at a busy airport.
Interviewer: Where do you usually have C There are a lot of people in the
lunch? shopping mall.
Mike : I always have lunch in the D A lot of people are boarding a plane.
company cafeteria.
Interviewer: How often do you travel on 2 A The people are exchanging business
business? cards .
Mike: I travel a lot. I often visit B The people are celebrating.
different sales offices in C The people are meeting and greeting.
Southeast Asia. D The people look very unhappy.
Interviewer: What do you do in the
evenings?
Mike: Well, I often have to stay in Track {ii)
the office late. In the evenings
there are often conference Example : When is your next holiday?
calls with the main office in A In May.
the US . B Last week.
Interviewer: Thanks for talking with me, C On Bali.
Mike.
1 Can I help you with your bags?
Interview 3 A Yes , it is .
Interviewer: Kitty Wang, you work for a B That's right.
fashion company in Shanghai. C That's very kind.
Tell us about your typical day.
What time do you get up in 2 How are you?
the morning? A Fine thanks.
Kitty: I usually get up at seven- B How do you do?
thirty. I always start work at C I'm your new colleague.
nine.
Interviewer: What is the first thing you 3 Do you know when the plane leaves?
usually do when you get to A She's leaving now.
work? B At 8: 05 , as far as I know.
C The flight was fine.

98 Transcripts
4 Are there any emails in your in-box? Hiroshi: OK. Thanks. I'll call back later.
A Yes, they are. Goodbye .
B Yes , there is.
C Yes , there are . Phone call 3
Greg: Hello?
Hiroshi: Can I speak to Greg Murray,
Unit 3 please?
Greg: Speaking.
Track 1121 Hiroshi: Hi, Greg. I didn't recognize your
Phone call 1 voice! I just wanted to ask you if
Woman: Singapore Software Systems, you've seen the new designs from
James Neo's secretary speaking. ThaiWeb Designs.
How can I help you? Greg: Yes , I'm looking at the new
Hiroshi: This is Hiroshi Akimoto calling designs right now. They look
from Osaka. Can I speak to good. What do you think?
Mr. Neo, please? Hiroshi: Yes, I like them, too. Let's have
Woman: Yes , of course. I'll put you lunch together, and we can talk
through. about them.
Woman: Oh, I'm sorry, Mr. Akimoto. Greg: Good idea. See you in the
Mr. N eo is talking on the other cafeteria at one?
line at the moment. Can he call Hiroshi: OK. See you later. Bye.
you back? Greg: Bye.
Hiroshi: Well, I have to leave the office
in a few minutes. Can I leave a
message? Track M
Woman: Yes , of course, Mr. Akimoto. 1 Hi, Hiroshi. This is Greg. We want to
Hiroshi: Could you tell him that the new meet for lunch today at one, but my boss
designs have arrived, and the first needs to talk to me before he leaves the
reactions are very positive. office at one-thirty. Could we have lunch
Woman: Yes , I'll give him the message as earlier - let's say at twelve? Let me know
soon as possible . if that's OK with you.
Hiroshi: Thank you very much. Goodbye.
Woman: Goodbye, Mr. Akimoto. 2 Good morning, Mr. Akimoto. This is
James Neo from Singapore Software
Phone call 2 Systems. I'm calling about the new
Woman: ThaiWeb Designs. How can I help program designs . I am out of the office
you? this morning, but can you call me back
Hiroshi: This is Hiroshi Akimoto from this afternoon?
Gamez. I would like to speak to
Arrocha Thongdee. 3 Hiroshi, it's me , Takeshi. I need to talk
Woman: I'm sorry, I didn't get your name. to you. Can you meet me in front of my
Could you repeat it, please? office this evening after work? Please call
Hiroshi: Hiroshi Akimoto from Gamez in me back as soon as possible.
Osaka.
Woman: Thank you, Mr. Akimoto. I' m 4 Hello, Mr. Akimoto . This is Christine
afraid Ms. Thongdee is with a Klein from Digital Design. We need t o
client. They are having lunch. Can talk about my next trip t o Osaka. Can
I take a message? you call me back, please?
Hiroshi: Thanks , but I need to talk to her
about some designs she sent me. 5 Mr. Akimoto, this is James Neo again .
When is a good time for me to call I forgot to leave my cell phone number.
her? From Japan you call 010 65 8653 1728.
Woman: Oh, Ms. Thongdee will be back
in the office in about an hour, so
anytime after that would b e fine .
 6 Good morning, Mr. Akimoto. This is Miku 2
Nomura from the Key Supply Company. This is Miku Nomura speaking, that's M-I-
I'm calling about the equipment you K-U and then N-0-M-U-R-A.
ordered. I'm afraid we can't send it unt il
next month. Sorry about that. Yes, that's right. U for Uniform.

3
Track~ My name is Tom Robbins . Tom: Tango-
Interviewer: Hi, what's your name? Oscar-Mike; Robbins: Romeo-Oscar-Bravo-
Speaker 1: Rozita. Bravo-India-November-Sierra.
Interviewer: Could you spell that for me?
Speaker 1: R-0-Z-I-T-A Yes , that's right.

Interviewer: Hi, what's your name? 4

Speaker 2: Yeonyi. My last name is Vartak. I'll spell it for you:
Interviewer: How do you spell that? V-A-R-T-A-K. My first name is Paresh, P-A-R-
Speaker 2: Y-E-0-N-Y-I E-S-H.

Interviewer: Hi, what's your name? No, not B for Bravo. P for Papa. Paresh.
Speaker 3: Shirley.
Interviewer: Could you spell that for me? 5
Speaker 3: S-H-I-R-L-E-Y Jin Woong speaking. That's J-I-N and then
W-double 0-N-G.
Interviewer: Hi, what's your name?
Speaker 4: Jerri. No, no. Not G but J . J for Juliet.
Interviewer: How do you spell that?
Speaker 4: J-E-double R-I No, let me give it to you again. My first name
is Jin - J for Juliet, I for India, and N for
November. My second name is Woong, that's
Track~ Whiskey-Oscar-Oscar-November-Golf.

A for Alfa J for Juliet s

for Sierra 6
B for Bravo K for Kilo T for Tango My name's Lopez , Quentin F. Lopez. Let
C for L for Lima u for me spell it for you. Q-U-E-N-T-I-N is my first
Charlie M for Mike Uniform name, then F for my middle initial, and my
D for Delta N for V for Victor last name is L-0-P-E-Z: Quentin F. Lopez.
E for Echo November Wfor
F for 0 for Oscar Whiskey F for Foxtrot. My middle name is Frank. My
Foxtrot p for Papa X for X-ray full name is Quentin Frank Lopez.
G for Golf Q for y for
H for Hotel Quebec Yankee
I for India R for Romeo z for Zulu Unit 4
Track (i:;.
Conversation 1
Track 1161 Store clerk: Do you need any help?
1 Customer: Do you have any thumb drives?
My name is Yori Sanada. That's Y-0-R-I S-A- Store clerk: Yes . What size are you looking
N-A-D-A. for?
Customer: Well, um, I'm not sure. What do
No, no. The first name is Yori. Y for Yankee, you have?
0 for Oscar, R for Romeo, and I for India. The Store clerk: We have some 32 gigabyte
family name is S for Sierra, A for Alfa, N for drives and a few 16 gigabyte
November, A for Alfa, D for Delta, and A for drives left.
Alfa. Customer: Do you have any bigger ones?

~ Trnnmipts
Store clerk: No, sorry. We don't have any and compare prices . We like to experiment
bigger drives, but we can order with styles , so we try things on even if we
them for you. can't afford to buy anything! We take breaks
Customer: What's the next size? for coffee and ice cream, and it's a lot of fun .
Store clerk: I can order 64 gigabytes. How I never shop online because it's so boring. I
many drives do you need? like to see and feel things before I buy them.
Customer: Just one, thanks. You can't see the real quality of a product on
a computer screen. OK, you can send things
Conversation 2 back if you don't like them, or if they aren't
Store clerk: Hello, how can I help you? the right size, but you need a lot of time to
Customer: I'm looking for a gift for my pack things up again and take them to the
girlfriend. post office . And it's so easy to spend too
Store clerk: Well, how about a smartphone? much money when you can buy something
We have some great with a click of the mouse!
smartphones.
Customer: No, sh e already has the latest Hi, I'm Huan. I'm an online shopper. I find
smartphone. How much does a shopping in a shopping mall really boring,
tablet cost? and it can get really hectic and busy. You
Store clerk: Oh, they can be expensive , but also waste a lot of time just to get there .
we have some on sale for $300 . Online shopping is much quicker. You can
Customer: Do you have any tablets with go from website to website much faster than
Wi-Fi? you can go from store to store. You save
Store clerk: Oh, yes, all of them have Wi-Fi. money, too, because it's easy to compare
Customer: OK. Can I take a look at a $300 prices and find the cheapest products. I
tablet, please? buy everything online - even my clothes .
Store clerk: Yes, of course. I know the size and brand of jeans and
trainers that are best for me, so I just order
Conversation 3 the same things every time I need some
Customer: Excuse me. I wonder if you can new stuff. I don't need to experiment - I
help me. I want to download know what I like. And when I want to buy
videos and watch t hem on my some electronic equipment, there's better
TV. information online, and there are many more
Store clerk: What kind of TV do you have? choices .
Customer: It's one of the first HDTVs . It's
my dad's.
Store clerk: What you need is a digital Track (i9)
converter box that connects the A : Excuse me, are there any restrooms near
Internet to your TV set.
here?
Customer: Do you have any boxes that are B: Yes. Go straight down this street. Turn
not too expensive? I don 't have right onto Main Street, then turn left onto
much money. Corn Street. Go straight for about 100
Store clerk: Let me see, hmm. We don 't meters. The restrooms are on the right,
have many, and they all cost next to the sushi bar and opposite the
over $100. We don't have
bookstore.
any cheap ones left, but I'm A : Thanks.
expecting some tomorrow.
Customer: OK. I can come back tomorrow.
No problem. Track (2o)
When you get to the shopping mall, take the
Track 1181 elevator to the second floor. The shoe store
is opposite the elevator. Turn right. There 's
Hi, I'm Liu and I love shopping. I usually
a pharmacy on the right, opposite the coffee
spend all day Saturday with my friends at shop . If you go straight, there's a small
the shopping mall. We go from store to store supermarket on the left, a sports store on
 the right, and a Vietnamese restaurant after Unit 5
that. But don't go straight. Turn right and
you will see Alta Mada. There's a cell phone Track '231
store on your right and a furniture store on John: John Santos , Greencheck
your left. Software. How can I help you?
Mr. Parks: Can I speak to Dr. Little, please?
My name's David Parks . Dr.
Track 61' Little and I were in Hong Kong
at a conference last week. This
1
week I'm in Manila. Dr. Little is
A The man is laughing. expecting my call.
B The man is in the park. John: I'm sorry, Mr. Parks. He 's in a
C The man isn't happy. meeting right now, but he wants
D The man is using a cell phone. me to make an appointment with
you.
2 Mr. Parks: Fine. Can you make a
A The boy is holding some books. suggestion?
B The boy and girl are in the supermarket. John: Let me see, mmm, today's
C The girl is helping the boy. Tuesday. Is later today possible?
D The boy is helping the girl. Mr. Parks: No, sorry. I'm having lunch with
a client at one o'clock, and later
today I'm attending a workshop .
Track ~ What about tomorrow?
John: I'm sorry. Dr. Little has a lot of
Conversation 1 meetings on Wednesday. Let 's
Woman 1: Good morning. How can I help look at Thursday.
you? Mr. Parks: No, no . On Thursday I'm meeting
Woman 2: Do you have this blue top in any some clients. What about the day
other color? after?
Woman 1: Yes , we have it in green. John: Friday is no problem. What's
Woman 2: Oh, I like green. How much does better for you, the morning or the
it cost? afternoon?
Woman 1: It costs $30. Mr. Parks: The morning is better for me .
Woman 2: That's expensive . I can't afford John: Well, why don't you come late
that! morning, Mr. Parks? Then you
Woman 1: Well, we have some green can have lunch with Dr. Little.
T-shirts. They cost $15. Mr. Parks: That's a good idea. Shall we say
Woman 2: OK. A green T-shirt, please , in eleven-thirty?
medium. John: Fine. Friday at eleven-thirty.
Thank you for your call. Goodbye.
Question 1 What does the green top cost?
Question 2 Which statement is correct?
Question 3 What does the woman buy? Track ~
Lien: OK, Ken. Let's check the plans for
Conversation 2 SuperAsia's new CD . I'm having a
Woman: Hello . This is Mia Johnson. I'd like meeting with the band's agent this
to come in on Thursday or Friday. Friday. We're meeting at the Royal
When is Carlo free?
Hotel at 2 PM.
Man: I'll just check the calendar. Hmm,
Ken: Would it be possible for me to come,
yes , he's free on Friday,
too?
Ms. Johnson. Wash and cut at
Lien: It's not really necessary, Ken. We
three o'clock, or is four better?
only need to discuss one or two
Woman: Four is perfect. Thanks . Bye.
details . They're coming here to the
office next Tuesday afternoon at
Question 1 Who is the woman calling?
Question 2 Why is the woman calling? 5 PM to sign the contract. Then we all
Question 3 When will the woman see Carlo?
go out to dinner. Any idea where we
could go?

102 rranscnpts
Ken: What about trying that new 2 A: Are you flying to Tokyo on Monday?
restaurant on Wellington Street. I B: No, I'm flying on Tuesday, and the
think it's called Amigo. meeting is on Wednesday.
Lien: Good idea. Why don't you book 3 A: Your birthday is in February, isn't it?
a table for eight at 7 PM? You're B: No, it's on March 22nd.
coming, too, of course, Huan? 4 A: When is the next workshop?
Huan: Sure, Lien. But don't forget we are B: It's on October 30th.
recording early on Wednesday. We
start at eight and we don't want the
boys to be too tired. We only have
ten days in the studio, so every day
Track 1291
is important if we want to have the 1 It's twenty-five to eight in the morning.
album before Christmas. 2 It's a quarter to three in the afternoon.
Lien : OK. Let's make sure they're back in 3 It's twenty to seven in the evening.
their hotel before ten. Next point : 4 It's half past three in the afternoon.
What about the CD cover design, 5 It's a quarter past eleven in the morning.
Ken? 6 It's half past five in the morning.
Ken: I'm meeting with the designer next 7 It's seven o'clock in the evening.
Friday. She's bringing some cover 8 It's twenty past eight in the morning.
designs with her, so we can choose 9 It's a quarter to nine in the evening.
the one we like best. 10 It's noon.
Lien: Good. When w e have the final
design, we can start the promotion
campaign. Should we have a meeting Track 6oJ
about that the day after tomorrow?
Let's say Thursday at 10 AM? Hello. My name is Millie Dresser. I come from
Ken: Fine. Australia, but I work in Germany and China.
Lien: OK, I have to go. I need to prepare Today I want to talk to you about different
for the presentation I'm giving styles of communication in those countries.
tomorrow.
Take, for example, the word "no." If you ask
people in Germany "Can you help me?" they
Track ~ will often just say "No." In my country, it's
usual to add something, like "No, I'm sorry,
Monday, Tuesday, Wednesday, Thursday,
I can't." But many Asians try not to use
Friday, Saturday, Sunday
the word "no" at all. They don't want the
other person to feel uncomfortable. In China
it's important to watch a person's body
Track '261 language. This can help you to understand
January, February, March, April, May, what people there really mean.
June, July, August, September, October, Germans generally have a very direct
November, December communication style. This can surprise or
upset people from other cultures . Germans
can also be very formal when they do
Track 6:;) business. They don't often use first names
July 2nd, 2010; August 3rd, 1996; December with colleagues or business partners. In
25th, 1945; February 11th, 1966 China businesspeople are also very formal ,
so it's best to use their last name and their
title. Say, for example, "Good morning, Chief
Track 6a'I Engineer Chen. " But here in Australia,
we are often informal with our business
1 A : Does the product come onto the partners and very quickly use first names .
market on June 1st?
B: No, on July 1st. In meetings in my country we often interrupt
people. Of course, we try to do it politely.
The Germans interrupt a lot and sometimes
 shout! In China you must never shout or Caller 1: Well, it's very expensive, but OK.
interrupt people in meetings. You have to Can you confirm the reservation
show respect for your colleagues at all times . by email, please?
Lucy: Yes, of course, Ms . Bond. We have
Before we do business in Australia, we your email address here .
usually make small talk. They do the same Caller: Thank you very much. Goodbye .
in China. But not in Germany. The Germans
don 't usually like small talk at meetings . Conversation 2
They prefer to talk about what they are there Lucy: Good morning. The Plaza Hotel.
for - business! How can I help you?
Caller 2: Good morning. My name is Anton
Another interesting thing is how different Wij aya. I have two reservations
nationalities feel about teamwork. In many for this Friday, leaving Sunday.
Asian countries , including China, people One is for me and one is for Dr.
like working in teams . We Australians are Little .
good at teamwork, too. But in some northern Lucy: Just one moment, Mr. Wijaya,
European countries, such as Germany and let me just check that . Yes, I
Finland, people often prefer to work alone . have it here. Arriving Friday the
fourteenth for two nights. Is there
Well, these are just a few of the things I have a problem?
seen on my business travels . I hope my tips Caller 2: Not really. It's just that I've
are us eful. changed my plans, and I'm taking
a later flight. We land at 10 PM ,
so I can't be at the hotel before
Unit 6 midnight.
Lucy : That's not a problem, Mr. Wijaya.
Track 1311 We have someone at reception
Conversation 1 twenty-four hours a day.
Lucy : The Plaza Hotel. How can I help Caller 2: Oh, that's good. I can take a taxi
you? from the airport, so I expect to
Caller 1: Hello . My name is Jenny Bond. arrive at twelve-thirty at the latest.
I have a reservation for a single Lucy: That's fine, Mr. Wijaya. I can inform
room for three nights in March. my colleagues of your late arrival.
From the nineteenth to the Caller 2: Thanks a lot. By the way,
twenty-first, leaving on the Dr. Little's flight is not as late as
twenty-second. mine. He'll be there earlier than me.
Lucy: That's right, Ms . Bond. I have your Lucy: OK. Well, have a good flight,
reservation here . Mr. Wijaya.
Caller 1: Yes , well I would like to stay for
two more nights and leave on the
twenty-fourth. Is that possible? Track 6i't
Lucy : Let me see ... mmm . .. oh, I'm Tony : How was your trip to Bangkok,
sorry, we don 't have a single room Sinittra?
on those dates . I can offer you a Sinittra: It was great. I really like flying.
double room. The double room is You're going to the Bangkok office
bigger and more comfortable than next week, aren't you, Tony? I'm
a single room, but of course, it's sure you'll enjoy the trip, too.
more expensive. Tony: Oh, I'm not so sure. It's a very long
Caller 1: How much does it cost? trip, and it's my first long-haul
Lucy: Well, I can give you one of our flight . You travel a lot, Sinittra. Do
most expensive rooms at a you have any advice for me?
special price for the five nights. Sinittra: Well, I have some rules for myself
That would be $600. It's one of that make the trip easier. For
our biggest rooms , and it's very example, I always go to bed early
comfortable.

~ Transcripts
 the night before. On the day of t he Clerk: Yes, of course, Ms. Sari. We have
trip itself I only have light meals . your email address here.
And I always leave for the airport Caller: Thank you very much. Goodbye .
early. It's better to have too much
time than too little.
Tony: OK. What about clothes? What Track 641
should I wear? 1
Sinittra: Wear something loose and A The receptionist is shaking the guest's
comfortable. And always have a hand.
warm pullover in your carry-on B The hotel guest is paying by credit card.
luggage. You can quickly fe el cold C The hotel guest is filling out a form.
when you're tired. D The receptionist is making a phone call.
Tony: What about alcohol? I often feel
nervous when I fly, and a beer or 2
two helps. A The motorist is driving on the highway.
Sinittra: Not a good idea, Tony. It's better B The police officer is laughing at the
to drink juice and water. And motorist.
drink as much as you can. To relax C The motorist is shouting at the police
watch a movie, play computer officer.
games, or talk to other people. D The police officer is writing a ticket.
And don't forget to stand up and
move around during the flight.
That's very important on a long- Track ~
haul flight.
Tony: OK. That's great, Sinittra. Thanks Good morning, ladies and gentlemen, and
so much for your advice . welcome to New York. My name is Sandra,
Sinittra: You're welcome . And have a good and I'm your guide. We will begin today 's
flight! tour with a visit to Ground Zero. There I will
tell you more about the 9/11 attack on the
World Trade Center. After that we will have
Track 6Jl a one-hour lunch break in the Boathouse
Restaurant in Central Park. After lunch you
Clerk: The Richmond Hotel. How can I will have one-and-a-half hours to take a
help you? walk in the park. At three-thirty we will all
Caller: Hello. My name is Emma Sari. I have meet outside the Central Park Zoo. Then
a reservation for a single room for you can either visit the zoo, or you can come
three nights in July. From the first to with me to the Dakota building. This is the
the third, leaving on the fourth. building where John Lennon lived with his
Clerk: Yes, that's right, wife Yoko Ono . He was shot there in 1980.
Ms. Sari. I have your reservation The Strawberry Fields Park is nearby. It w as
here . named after one of the Beatles' most famous
Caller: Yes , well, I'd like to stay longer songs . OK, let's go .
and leave on the seventh. Is that
possible?
Clerk: Let me see .. . mmm ... that's t hree
more nights. Oh, I'm sorry, w e don't
Track l36I
have a single room available on Imagine you work at the reception desk of a
those dates. But I can offer you a hotel in the centre of your city. A hotel guest
double room at a special price for is asking you for information about your city.
the six nights. Question 1 What are the hours of the stores
Caller: How much would that be? here? (Beep)
Clerk: That would be $900 in total. Question 2 What are the best places to visit
Caller: OK, that's fine . Can you confirm the on foot? (Beep)
reservation by email, please? Question 3 Are there any good restaurants
nearby? (Beep)
 Unit 7 Track 1381
Track 6;'J The Lenovo Group is a Chinese company
that makes computer hardware. Lenovo
Interviewer: Good morning, listeners . On
started in Beijing in 1984. Its first successful
our program today, our special
product was the Han-card. This card made
guest is fashion designer Lee-
it possible to use Chinese characters on
kyung Kim. Good morning,
personal computers. Today Lenovo has
Lee-kyung.
27,000 employees and sells its products in
Lee-kyung: Good morning.
around 160 countries . Its revenue is about
Interviewer: Lee-kyung, your company LKK
30 billion US dollars a year. The company's
Fashions is in Seoul. Were you
headquarters are in North Carolina in the
born in Seoul?
United States.
Lee-kyung: Yes, in 1985. After school, I
studied fashion design at the The Hyundai Motor Company is the world's
university there. fourth largest automobile producer. It started
Interviewer: And what did you do after you in 1967 in Seoul, South Korea, where the
left university? company headquarters are still located today.
Lee-kyung: I went to France to study in In 1986 Hyundai began to sell cars in the
Paris. That was in 2007 . United States. Today they sell vehicles in 193
Interviewer: And when did you get the idea different countries . The company has about
to start your own company? 75,000 employees worldwide. Its revenue is
Lee-kyung: Well, I got the idea while I was about 76 billion US dollars every year.
in France , but I didn't have
enough money or experience. Olam International Limited is a global
Interviewer: And why did you leave food company with over 12 ,000 customers
France? worldwide. The company started in West
Lee-kyung: I wasn't really happy there , Africa in 1989 . It moved its headquarters to
so I returned to Korea at the Singapore in 1995. Today Olam deals with
beginning of 2009 . I worked 20 different products from many different
for a film company in Busan countries . The company has about 18 ,000
for two years . I designed employees in 65 countries worldwide.
costumes for movies . I got a lot Company revenue is about 14 billion US
of experience and saved a lot dollars each year.
of money. It was a great job.
Interviewer: So why didn 't you stay there? Asian Paints is one of the largest paint
Lee-kyung: I didn 't want to work for a companies in the world with revenue of 1.9
large company any longer. I billion US dollars. Four friends started the
w anted to work for myself, so company in 1942 in Bombay, India. By 1967
in 2011 I moved back to Seoul it was India's leading paint company. Today
and started LKK Fashions. it has 5,000 employees and is in 17 countries.
Interviewer: You were only 26 years old! Its headquarters are still in Bombay, which
Lee-kyung: Yes , but we were very today, of course, is called Mumbai.
successful.
Interviewer: When did you decide to
specialize in men's fashion? Track ~
Lee-kyung: That was in 2013. And last
year our New Man fashion 1
show in Sydney, Australia, My name is Sylvia Astengo. I'm a fashion
won the Australian Fashion designer and I'm from Italy. I work a lot
Award. I didn 't expect to win, in China. On my last trip to Shanghai, my
and I was very proud. business partners took me out to dinner.
Interviewer: That's great, Lee-kyung. I wish There was an accident at the table. The
you and your company lots of waiter dropped some food on my dress. I
success in the future. was really angry and shouted at him to be
more careful. Everyone at the table was
quiet . I think I did something wrong.

106 Transcripts
2 Marc: Thanks for the invitation, Amy. Yes,
I'm Michael Gomez and I'm from Manila in we must meet for lunch. Where?
the Philippines. For Filipinos it's normal to Amy: There's a new Italian restaurant near
ask someone how old they are. When I was my office. Everyone says it's great
on a business trip in Toronto, Canada, there and we have had to t ry it. What
was a female boss . We had lunch together. about tomorrow? Are you free?
I told her I was twenty-eight. Then I asked Marc: I'm afraid I can't come tomorrow.
her her age . The other people at the table Wednesday is better for me. I can
got very red faces . come on Wednesday.
Amy: OK. Wednesday is good for me , too.
3 What about twelve-thirty? We can
Hi. I' m Ryan Forbes. I'm from Los Angeles in meet here, at my office . Does that
the United States . I'm a computer network suit you?
specialist. Last week I was on a business Marc: Fine . See you at your office at
trip in Liverpool in the UK. My job was to twelve-thirty on Wednesday.
train the employees to use a new system.
Well, one day during lunch I asked them how Conversation 2
much they earn in their jobs. They looked Man: Restaurant La Vita, how can I help
very uncomfortable. Did I do something you?
wrong? Amy: Good morning. My name is
Anderson, Amy Anderson. Can I
4 reserve a table for two?
Hello. I'm Sandra Miles . My company sent Man: For this evening?
me t o Vietnam on business . The people Amy: No, no. For lunch on Wednesday.
there are really nice and friendly. But I think Man: Oh, you don 't need to reserve a table
I did something wrong. I told my business for lunch. We 're never very busy at
partners that I think our government here in lunchtime. But you h ave to make a
reservation if you w ant to come in
the UK is not very good. They looked really
the evening.
shocked!
Amy: I see . OK. No, it's just for lunch,
thanks. Bye.
5
Man: Bye.
My name is Adi Kurniawan and I work for a
big electronics company in Indonesia . I often
Conversation 3
do business in Saudi Arabia. My business
Amy: Oh, the menu is in Italian. Do you
trips are usually a success , but there 's one
speak Italian, Marc?
thing I don't understand. When I meet
Marc: No, I don't speak it, but I can
my business partners , I always ask them
understand quite a lot.
about their wives and families - the w ay
Amy: Me too. Mmm, pasta with salmon
we do in my country. They don't answer my
sounds good.
questions . Am I doing something wrong?
Marc: Or the chicken risotto. Yes, that's it.
Chicken risotto with salad.
Amy: What are you having to drink?
Unit 8 Marc: Mineral water is fine.
Track '40I Amy: Yes , a glass of mineral water for me,
too .
Conversation 1
Marc: So, Amy, let's get down t o business. I
Marc: Hello. This is Marc Simpson.
only have an hour and a half. I have a
Amy: Hi, Marc. It's Amy, Amy Anderson.
meeting at two o'clock, and I mustn't
How are you?
be late .
Marc: Oh, hi, Amy. Well, I'm really busy, but
Amy: OK. Waiter, can you take our order,
things are good.
please?
Amy: I hope you 're not too busy, Marc. You
mustn't leave Singapore before we've
a chance to meet. That's why I'm
calling - I'd like to invite you t o lunch.
 Track ~ 4 Would you like to have dinner with me?
A Can I have the check, please?
Tony: Well, this is interesting. I've B I enjoyed the meal.
never been to a food court C I'm afraid I can't.
before .
Chermarn: Oh, food courts are really
popular here in Bangkok. And Track (43)
you can get really great Thai
Conversation 1
dishes here . Now what would
Man: Good morning, Sandy. How are
you like to eat?
things?
Tony: There's so much to choose from .
Woman: OK, Mike. Are you going to the
What do you recommend?
meeting with us after lunch?
Chermarn: They have a really good
Man: No. I'm leaving early today. I'm
tom yam here. You can have it
taking my son to the dentist this
with shrimp or with chicken.
afternoon.
Tony: Oh, that's a bit too spicy for me.
Chermarn: What about pad Thai?
Question 1 Who are the speakers?
Tony: I don't know what that is. Can
Question 2 Where are they having the
you explain it to me?
conversation?
Chermarn: It's noodles with a special sauce
Question 3 What's Sandy planning to do?
with peanuts , egg, and bean
sprouts. You can have it with
Conversation 2
pork, chicken, seafood, or tofu.
Woman: Good morning. How can I help you?
Tony: That sounds good. I'll have that.
Man: I reserved a double room for my
What are you having?
wife and me for three nights June
Chermarn: The tom yam for me . And
1st to 3rd. The name's Tomlin.
afterwards we can have
T-0-M-L-I-N.
something sweet for dessert.
Woman: Just a moment. Let me check.
Tony: Great. What's that over there?
Hmm, I'm afraid we don't have a
Chermarn: That's mango with sticky rice. It
reservation under that name in
comes with coconut milk.
our computer, sir. Did we send you
Tony: Wow. Delicious! It's a good
written confirmation?
thing I'm not on a diet today!
Question 1 Where are the speakers?
Question 2 When are the Tomlins leaving?
Track (42)
Question 3 What's the problem?
Example: When did you last see Mai?
A She lives in London.
B She visited me yesterday. Unit 9
C Probably next week.
Track (44)
1 Excuse me. Is there a supermarket near here? Amsyar: What do you like best about your
A No, it's not there. job, Ly?
B Yes . It's next to the bank. Ly: Well, I like meeting people, and I
C Yes , can I help you? enjoy talking to customers. What
about you?
2 Where do you usually have lunch? Amsyar: My job's interesting, and I like
A Oh, I never have lunch. working with the colleagues in my
B It's usually about midday. department. They're really nice ,
C The sushi bar isn't open at lunchtime . and I enjoy working in a team.
Ly: That's great, but there has to be
3 Can I reserve a single room? something you don't like.
A The train leaves from platform two. Amsyar: Well, I really dislike going to
B For how many nights? conferences because they're
C The hotel has a restaurant. usually a waste of time.

~ Transcripts
Ly: Oh, I don't mind going to Ms. Majid : We're now active in eight
conferences, but I hate giving different countries in the
presentations . I'm always so region, mainly in China,
nervous . Thailand, and Indonesia.
Amsyar: Me, too. What about reports? I Interviewer: And how are the countries
hate reading reports. They can b e different?
so boring. Ms . Majid: Well, Thailand is the spa
Ly: I know what you mean. And I capital of Asia. There are
dislike writing them, too. That can thousands of spas , and
be really difficult. But I don't mind visitors come from all over
looking after visitors . That's often the world to do something for
fun! their health. In China the golf
industry is very important, and
it's growing very fast . In fact ,
Track (ts) we expect 20 million players
Ly: What about after work, Amsyar? in China by 2020. Today
How do you spend your leisure many golfers from Australia
time? and Japan prefer to play golf
Amsyar: Well, I work long hours, so I don 't in China because it's much
have much free time . I prefer to cheaper.
spend it with my family. What Interviewer: What about theme parks?
about you? Ms. Majid: There are some great theme
Ly: Well, I'm learning to play the parks all over the region,
saxophone. especially in Indonesia. My
Amsyar: Really? company built a fantastic
Ly: And I try to do as many sports as water park last year on Bali,
I can. I need to spend a lot of time right in the middle of a tropical
in the gym if I want to stay fit. Do park. People not only enjoy
you do any sports? swimming there, they can
Amsyar: No, not really. I prefer to watch also take part in games and
sports on TV! entertainment . And for those
Ly: Oh, Amsyar, you're so lazy! Well, who like eating and drinking,
I enjoyed talking, but now I have there are several restaurants
to go. I promised to write a report, and bars . It's a wonderful
and I want to finish it today. place for young and old.
Amsyar: OK, Ly. I hope to see you at lunch Interviewer: And what about your
again tomorrow. company's future?
Majid: The travel and leisure
industry is a trillion-dollar
Track ~ industry worldwide, and it's
still growing. So I'm sure my
Interviewer: Welcome to our program about company will have a lot to do
the travel and leisure industry in the future .
in Asia. First we would like Interviewer: Thank you very much,
to welcome Lillian Majid from Ms . Majid.
International Leisure Services .
Ms . Majid, tell us something
about your company. Track '471
Ms. Majid: Good morning everyone.
International Leisure Services Dan: What do you do in your free time,
is located in Kuala Lumpur. We Emma?
plan and develop health spas . Emma: Well, I'm learning t o play the guitar,
golf clubs , and theme parks. and I have to practice every day.
Interviewer: And where are your main On the weekends I go shopping. To
activities? stay fit I do aerobics. In the summer
 I go backpacking and in the winter Chermarn: Well, goodbye. Have a good trip
I go skiing. Do you do any sports , home. And please come again
Dan? soon!
Dan: Oh, yes. I do a lot of sports . I go Tony: I definitely will, Chermarn.
swimming every morning, and after Goodbye . I'll be in touch.
work I do weight training. On the
weekend I do karate . I'm in a club .
And sometimes I play soccer. I'd Track (49)
like to learn to play golf, but it's too Sora Kim: My name is Sora Kim, and I'd
expensive. like to welcome you to our
Emma: Do you like to go jogging? I really program. Today I'm talking to
hate it. Chen Ming about his book
Dan: Oh, I don't mind jogging. But I don 't The 2025 Workplace. Chen, tell
like to go cycling. us what the book is about.
Emma: Oh, really. I like to go cycling. Do Chen Ming: Well, in the past people went
you play any games? to their workplace. Then new
Dan: Yes, I play computer games and technologies came and made it
s ometimes I play chess with my possible to work from home -
dad. He's really good. what we call "remote working. "
Sora Kim: And in the future?
Chen Ming: In the future work will be even
Unit 10 more flexible and mobile. We
Track (48) will work anywhere we choose.
In fact, there probably won't be
Chermarn: What time is your flight , Tony? any offices . All our workplaces
Tony: At half past six this evening. will be virtual.
Chermarn: And when will you arrive home? Sora Kim: What does that mean?
Tony: We'll land at about a quarter to Chen Ming: For example, employees will
seven tomorrow morning. I hope work together on projects but
we won't be late . I'll take a taxi live in places with thousands of
from the airport, and I'll be home
miles between them.
about nine o'clock.
Sora Kim: How will they do that?
Chermarn: Oh, that 's a long trip.
Chen Ming: With cell phones, special touch
Tony: It's no problem. I won't sleep
screens , and wooosh! - there
much, but I'll rea d and play
you are in the company's
computer games.
Chermarn: Well. Tony, it was nice to meet virtual office.
you . Sora Kim: So you won't actually meet
Tony: It was a pleasure for me, too , your colleagues?
Chermarn. Chen Ming: That's right . With new
Chermarn: I hope you 'll visit us again soon. technologies it will be possible
Tony: Me , too . And thanks for all your to have web-conferences with
help . I hope you 'll accept this 3D avatars . Nobody can see
small gift. who you really are, where you
Chermarn: Oh, that 's very kind of you, Tony. are, or how you look. So you
May I open it now? can wear your pajamas at home
Tony: Sure, go ahead. in your living room and take
Chermarn: Oh, it 's a book about Sydney. I'd part in an important business
love to go to Sydney. conference!
Tony: Well, then, I hope our next Sora Kim: Wow. That's fantastic! But
meeting will be in Sydney. won't it be expensive?
Chermarn: That would be wonderful. Chen Ming: Yes, but companies won't
Plea se give my regards to your spend money on offices and
colleagues. equipment or on travel costs for
Tony: Yes , Chermarn, I'll do that. business trips.

110 Transcripts
Sora Kim: But does it mean we'll be at 2
work 24/7? A The couple is walking in a busy street.
Chen Ming: That depends on you. The good B The couple is walking in t he park on a
thing about the online society spring day.
of the future is that it will have C The couple is sitting under the trees .
an off-button. That's why it's so D The couple is carrying umbrellas .
attractive.

Track 1521
Track (so) Hi, this is Sandy James . I'd like to leave a
Sanda Myint message for Eddie Johnson.
I like my job, so I'll definitely stay with this It's about two on Friday afternoon. We have
company for as long as I can. The company an appointment for a meeting with Tony
also has an office in the United States, so Marshall on Monday morning. Well, I'm
I'll probably work there for a year or two, really sorry, Eddie, but I can't make it. But
but I'll definitely come back to Myanmar. I hope we can still have the meeting next
I'll probably get married and have children week. I'm available on Wednesday and
one day, but I definitely want to continue Thursday, and I'm pretty flexible on those
working after I'm married. days, although Wednesday is better for me .
So could you decide what suits you best and
Saiful Muhamat find out from Tony if he can make it on one
I definitely want to travel. My company is of those days? We can meet at my office as
growing, so I'll probably travel to Europe we planned - or at your office if that suits
some time in the next few years. If I do, I'll you better.
definitely take my family with me . Later I'll I'm sorry for the late cancellat ion. Please call
probably study some more and get a better me as soon as you hear this message. You
degree - perhaps an MBA. can reach me on my cell phone 0162 24689 ,
or you can call my office at 5469872 and
leave a message with my secretary. She'll b e
Track ~ in the office until 5 PM today. Thanks , Eddie.
Hope to hear from you soon.
1
A The shopper is trying on some clothes.
B The shopper is reading something on the
bottle .
C The shopper is wearing a thick pullover.
D The shopper is paying for her shopping
at the register.
The publisher would like to thank the following for permission to reproduce photographs and illustrations
(key: left to right, top to bottom):

p . 1, iStockphoto.com/STEEX, Fuse/Fuse/Thinkstock ; p . 2, iStockphoto.com/GlobalStock,

iStockphoto. com/Bumann, iStockphoto.com/kupicoo, iStockphoto.com/N eustockimages;
iStockphoto.com/SENKRON ; p. 3, iStockphoto.com/SENKRON, iStockphoto.com/EXTREME-
PHOTOGRAPHER; p. 4, Shutterstock/Stuart Jenner, iStockphoto.com/Lifesizeimages, Glow Asia RF I
Alamy; p. 5, Shutterstock/Neale Cousland; p. 7, Shutterstock/Dragon Images, Top Photo Group/Top Photo
Group/Thinkstock, MOHD KHAIRI IBRAHIM/iStock/Thinkstock, iStockphoto.com/paulaphoto;
p . 9, Fancy Collection I SuperStock, Fancy Collection I SuperStock; p. 12, MOHD KHAIRI IBRAHIM/iStock/
Thinkstock, Shutterstock/aastock, Shutterstock/takayuki, Shutterstock/STILLFX ; p. 14, Shutterstock/
violetblue, Shutterstock/OtnaYdur; p. 15, Mindvalley, CPAP, OJO Images Ltd I Alamy,
iStockphoto. com/ GoodLif eStudio; p. 16, Shu tterstock/bannosuke , iStockphoto. com/SENKR ON;
p. 17, iStockphoto.com/t.light, iStockphoto .com/skynesher; p. 18, iStockphoto.com/terex,
iStockphoto.com/Livingimages, iStockphoto.com/jml5571; p. 19, william casey/iStock/Thinkstock,
Ievgen Chepil/iStock/Thinkstock, william casey/iStock/Thinkstock; p. 21, iStockphoto.com/SENKRON ,
www.CartoonStock.com/Mike Flanagan; p. 22, Ferli Achirulli/iStock/Thinkstock; p. 23, iStockphoto.
com/SENKRON ; p . 24 , iStockphoto.com/ViviSuArt, iStockphoto.com/VII-photo; p . 26 , iStockphoto .
com/ monkeybusinessimages; p. 27, iStockphoto.com/jmalov; p. 28, Shutterstock/Mircea Maties,
Wavebreakmedia Ltd/Wavebreak Media/Thinkstock, maria gritcai/iStock/Thinkstock, iStockphoto.com/
SENKRON; p. 29, Blend Images I SuperStock, iStockphoto.com/SENKRON; p. 30, iStockphoto.com/
Eva-Katalin, iStockphoto.com/surfaboi3; p. 32, Shan Huang/iStock/Thinkstock; p. 33, iStockphoto.com/
shironosov ; p. 34, iStockphoto.com/LindaMarieB, iStockphoto .com/SENKRON; p. 35, iStockphoto .
com/ GlobalStock, iStockphoto.com/c-vino; p. 37, iStockphoto.com/StockLib; p. 38, iStockphoto.
com/SENKRON ; p. 39, iStockphoto.com/spooh, Paulo Cruz/iStock/Thinkstock, Digital Vision/Photodisc/
Thinkstock, Stockbyte/Stockbyte/Thinkstock; p . 40, mtmphotoliStock/Thinkstock; p. 41, iStockphoto.
com/alexsl, iStockphoto.com/SENKRON; p. 42, iStockphoto.com/SENKRON; p. 43, View Stock/View
Stock/Thinkstock; p. 44, Selfiy I Shutterstock.com, Shutterstock/Hung Chung Chih, pio3 I Shutterstock.
com, iStockphoto.com/Maica; p. 45 , Call center agent: photography by Samuel Rosales & Winston
Baltasar, VISTA DIGITAL PRODUCTION, Manila; p. 46, iStockphoto.com/SENKRON, HansKim/iStock/
Thinkstock, chinaface/iStock/Thinkstock; p. 47, Erkan Kocaoglu/iStock/Thinkstock, Stanislav Paramonov/
Hemera/Thinkstock, iStockphoto.com/ayzek; p. 48, Dmitriy Shironosov/Hemera/Thinkstock;
p. 49 , Maridav/iStock/Thinkstock, iStockphoto.com/AlexValent; p. 50, Shutterstock/cozyta, iStockphoto.
com/ justhavealook, iStockphoto.com/justhavealook, iStockphoto.com/winhorse; p . 51, iStockphoto.
com/ivanastar; p. 52 , Shutterstock/bannosuke, iStockphoto.com/SENKRON; p. 53 , iStockphoto.com/
ImagesbyTrista, iStockphoto.com/ jacomstephens; p. 54, iStockphoto.com/lostinbids, Shutterstock/
gpointstudio , iStockphoto.com/Neustockimages; p. 55, Gina Smith I Shutterstock.com, Anton Oparin I
Shutterstock.com; p. 56 , Jupiterimages/Stockbyte/Thinkstock, iStockphoto.com/SENKRON;
p . 57 , iStockphoto.com/SENKRON , Jupiterimages/Stockbyte/Thinkstock; p. 58 , iStockphoto.com/
tbradford, iStockphoto .com/EdStock, iStockphoto.com/pressureUA; p. 59, incamerastock I Alamy,
iStockphoto.com/SENKRON ; p . 61 , iStockphoto.com/szefei; p. 62 , iStockphoto.com/drbimages ,
iStockphoto. com/luna 4, iStockphoto. com! amanalang, iStockphoto. com/ dnda vis , iStockphoto.com/
Neustockimages , iStockphoto.com/drbimages; p. 63 , Igor Mojzes I Fotolia.com; p . 64, iStockphoto.
com/ pringletta , iStockphoto.com/VladSt, iStockphoto.com/stevezminal, iStockphoto.com/k-libre ,
Shutterstock/ Norwayblue; p . 65 , iStockphoto.com/SENKRON, iStockphoto.com/karandaev;
p . 66 , National Geographic Image Collection I Alamy, iStockphoto.com/SENKRON; p. 67, iStockphoto.
com/ keiichihiki ; p. 69, Shutterstock/Kristina Postnikova; p. 70, Shutterstock/bannosuke; p. 71, Glow
Asia RF I Alamy ; p. 73, Shutterstock/XiXinXing, XiXinXing/XiXinXing/Thinkstock ; p. 74, iStockphoto.
com/SENKRON, Shutterstock/zhu difeng, Shutterstock/Adrin Shamsudin; p. 75, Shutterstock/SoRad,
iStockphoto.com/SENKRON, iStockphoto .com/4774344sean; p. 76, william casey/iStock/Thinkstock,
Jason Knott I Alamy, TAO Images Limited I Alamy; p. 77, iStockphoto.com/stockstudioX;
p . 78 , iStockphoto.com/Morphart, iStockphoto.com/P2007, iStockphoto.com/joannagoldman,
iStockphoto.com/Morphart, iStockphoto.com/CHUYN, iStockphoto.com/Morphart, iStockphoto.com/
solgas , iStockphoto.com/artisticco; p. 79, iStockphoto.com/oneclearvision; p. 80, iStockphoto.com/
VII-photo , iStockphoto.com/darrenwise; p. 81 , iStockphoto.com/ShutterWorx ; p. 82, iStockphoto.com/
niarchos, iStockphoto.com/ebstock, iStockphoto.com/SENKRON; p. 83, Shutterstock/Creativa;
p . 84 , sellingpix/iStock/Thinkstock, iStockphoto.com/Hohenhaus, iStockphoto.com/
VikramRaghuvanshi; p. 85, Laurence Mouton/Getty Images; p. 86 , SZE FEI WONG/iStock/Thinkstock;
p. 87 , Shutterstock/Lorelyn Medina, RyanKing999/iStock/Thinkstock, iStockphoto.com/enat;
p . 88 , Shutterstock/bannosuke, Pixland/Pixland/Thinkstock ; p. 89 , Danilin Vasily/iStock/Thinkstock,
iStockphoto.com/skynesher; p. 90 , Lane Oatey/Blue Jean Images/Getty Images , Digital Vision/
Photodisc/Thinkstock, ellingpix/iStock/Thinkstock; p. 94 , iStockphoto.com/justhavealook, iStockphoto.
com/winhorse, iStockphoto.com/winhorse

Cover Photo : Pixtal I SuperStock