First-hand knowledge.

Reading Sample
This sample chapter covers connectivity between SAP Solution Manager
and the systems it manages, including tasks performed when you remo-
ve, add, or upgrade systems in your landscape. It also covers using SAP
EarlyWatch reports for high-level system analysis and diagnosis.

Managing Systems with SAP Solu-

tion Manager
Contents

Index

The Authors

Steve Christian, Michael Pytel, Jereme Swoboda, Nathan Williams

SAP Solution Manager - Practical Guide
803 Pages, 2017, $79.95
ISBN 978-1-4932-1544-7

www.sap-press.com/4411
Contents
Preface ..................................................................................................................................................... 17

1 SAP Solution Manager 7.2 Overview 25

1.1 Why SAP Solution Manager Now? ............................................................................... 25

1.2 Supporting SAP S/4HANA Transformation .............................................................. 27

1.3 Processes Supported by SAP Solution Manager .................................................... 29

1.4 A New User Experience ..................................................................................................... 30

1.5 SAP Solution Manager in the Cloud ............................................................................ 32

1.6 SAP Solution Manager Usage Rights .......................................................................... 33

1.7 Summary ................................................................................................................................. 34

2 SAP Solution Manager 7.2 Concepts 37

2.1 What Is a Solution? ............................................................................................................. 38

2.2 Logical Component Groups ............................................................................................. 41

2.3 Branches .................................................................................................................................. 43

2.4 System Landscape Directory ........................................................................................... 45

2.5 Landscape Management Database ............................................................................. 48

2.6 Maintenance Planner ......................................................................................................... 51

2.7 Summary ................................................................................................................................. 54

7
Contents Contents

3 SAP Solution Manager 7.2 Upgrade 55 4.4 Installing and Configuring TREX ................................................................................... 128
4.4.1 TREX Configuration .............................................................................................. 129
4.4.2 Embedded Search Configuration .................................................................... 132
3.1 Upgrade versus New Implementation ...................................................................... 55
3.1.1 Upgrade Planning and Considerations ......................................................... 55 4.5 Summary ................................................................................................................................. 134
3.1.2 Benefits of a New Implementation ............................................................... 57
3.2 Upgrade Process Overview ............................................................................................. 58
3.2.1 Upgrade and Migration Options ..................................................................... 58 5 Managing Systems with SAP Solution Manager 135
3.2.2 Upgrade Planning ................................................................................................ 60
3.2.3 Upgrade Restrictions .......................................................................................... 61
5.1 Target System Requirements ......................................................................................... 136
3.2.4 Preupgrade Activities .......................................................................................... 62
5.1.1 Connectivity Setup ............................................................................................... 137
3.2.5 Postupgrade Activities ....................................................................................... 69
5.1.2 Installing Database Shared Library for Monitored Databases .............. 141
3.3 Upgrade Tools ....................................................................................................................... 73 5.1.3 Installing SAP Support Tools ............................................................................. 142
3.3.1 System Maintenance and Provisioning Activities ..................................... 73 5.1.4 Installing Diagnostic Agents ............................................................................. 144
3.3.2 Best Practices When Using Software Logistics Tools ............................... 74
5.2 Managed System Configuration ................................................................................... 146
3.4 Content Activation ............................................................................................................. 75
5.3 SAP EarlyWatch Report Activation .............................................................................. 155
3.4.1 Install SAP Notes for Preupgrade Content Activation ............................. 76
3.4.2 Modeling a Solution to Meet Your Specific Landscape 5.4 Summary ................................................................................................................................. 162
Requirements ........................................................................................................ 77
3.4.3 Executing Preupgrade Content Activation .................................................. 79
3.4.4 Executing Content Activation in SAP Solution Manager 7.2 ................. 89 6 Monitoring with Application Operations 163
3.5 Summary ................................................................................................................................. 94
6.1 Monitoring and Alerting Infrastructure .................................................................... 164
6.2 System Monitoring ............................................................................................................. 167
4 SAP Solution Manager Baseline Configuration 95 6.2.1 Managed Objects ................................................................................................. 168
6.2.2 Templates ............................................................................................................... 169
4.1 Postinstallation Basis Tasks ........................................................................................... 96 6.2.3 Metrics ..................................................................................................................... 176
6.2.4 Event Rule ............................................................................................................... 177
4.2 SAP Solution Manager Setup ......................................................................................... 101
6.2.5 Alerts ......................................................................................................................... 178
4.2.1 SAP Solution Manager Setup User ................................................................. 101
6.2.6 Notification Management ................................................................................. 179
4.2.2 System Preparation ............................................................................................. 105
6.2.7 Work Mode Management ................................................................................. 180
4.2.3 Infrastructure Preparation ................................................................................ 115
6.2.8 Unified Alert Inbox ............................................................................................... 181
4.2.4 Basic Configuration ............................................................................................. 122
6.2.9 System Monitoring Dashboard ........................................................................ 182
4.3 Configuring SAP Web Dispatcher ................................................................................ 127 6.2.10 Recommendations and Best Practices .......................................................... 183
6.3 User Experience Monitoring ........................................................................................... 185
6.3.1 Recording an SAP GUI Script ............................................................................. 186

8 9
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6.3.2 Recording a Script with the End-User Experience Monitoring 7.1.9 Define Document Attributes ............................................................................ 264
Recorder .................................................................................................................. 187 7.1.10 Configure Embedded Search ............................................................................ 267
6.3.3 Editing a Script ...................................................................................................... 188 7.2 Documenting a Solution .................................................................................................. 271
6.3.4 Activating User Experience Monitoring ....................................................... 190
7.2.1 Libraries .................................................................................................................... 272
6.3.5 User Experience Monitoring Dashboard ...................................................... 192
7.2.2 Business Processes ............................................................................................... 281
6.4 Integration Monitoring .................................................................................................... 195
7.3 Definition and Lifecycle of a Solution ........................................................................ 284
6.4.1 SAP Process Integration Monitoring .............................................................. 195
7.3.1 Defining a Solution .............................................................................................. 284
6.4.2 Interface and Connection Monitoring .......................................................... 198
7.3.2 System Landscapes and Change Control Landscapes .............................. 285
6.4.3 Message Flow Monitoring ................................................................................ 219
7.3.3 Branches .................................................................................................................. 288
6.5 SAP HANA and Business Intelligence Monitoring ................................................ 220 7.3.4 Sites ........................................................................................................................... 291
6.5.1 Business Intelligence .......................................................................................... 220 7.4 Document Types .................................................................................................................. 293
6.5.2 Data Readiness ..................................................................................................... 221
7.5 Best Practice Packages ...................................................................................................... 295
6.6 Job Monitoring ..................................................................................................................... 222
7.6 Graphical Process Modeling ............................................................................................ 298
6.7 Self-Monitoring .................................................................................................................... 227
7.7 Integration with Change Management .................................................................... 304
6.8 Root Cause Analysis ........................................................................................................... 231
7.8 Summary ................................................................................................................................. 305
6.8.1 End-to-End Analysis ............................................................................................ 232
6.8.2 System Analysis .................................................................................................... 237
6.8.3 Host Analysis ......................................................................................................... 239
6.8.4 Database Analysis ................................................................................................ 240 8 Change Control Management 307
6.9 System Recommendations ............................................................................................. 242

6.10 Summary ................................................................................................................................. 246 8.1 Quality Gate Management ............................................................................................. 309
8.1.1 Overview .................................................................................................................. 310
8.1.2 Setup ......................................................................................................................... 320
8.1.3 Functional Usage .................................................................................................. 335
7 Business Process Documentation 247
8.2 Change Request Management ...................................................................................... 342
8.2.1 Overview .................................................................................................................. 343
7.1 Solution Documentation Configuration ................................................................... 248
8.2.2 Key Functions ......................................................................................................... 356
7.1.1 Prerequisite Steps ................................................................................................ 248 8.2.3 Processes in Change Request Management ............................................... 364
7.1.2 Authorizations ...................................................................................................... 249 8.2.4 Setup ......................................................................................................................... 388
7.1.3 Authorization Groups ......................................................................................... 249 8.2.5 Functional Usage .................................................................................................. 397
7.1.4 Template Users ..................................................................................................... 255
7.1.5 Generate Library ................................................................................................... 256
8.3 Release Management ........................................................................................................ 417
7.1.6 Configure Digital Signature .............................................................................. 260 8.3.1 Overview .................................................................................................................. 417
7.1.7 Customize Document Handling ..................................................................... 262 8.3.2 Phases of a Release .............................................................................................. 419
7.1.8 Define Document Values for Documents .................................................... 262 8.3.3 Release Planning ................................................................................................... 421

10 11
Contents Contents

8.3.4 Release Management versus ChaRM ............................................................ 422 9.1.2 User Story ................................................................................................................ 519
8.3.5 Setup and Usage .................................................................................................. 423 9.1.3 Roles and Responsibilities ................................................................................. 521
8.4 Transport Management ................................................................................................... 432 9.1.4 Integration .............................................................................................................. 526

8.4.1 Overview of SAP Change and Transport Infrastructures ........................ 433 9.2 Setup ......................................................................................................................................... 529
8.4.2 Transport Features with Change Control Management ........................ 438 9.2.1 Authorizations ....................................................................................................... 529
8.4.3 Configuration ........................................................................................................ 449 9.2.2 Perform Basic Setup ............................................................................................. 530
8.5 Retrofit ..................................................................................................................................... 456 9.2.3 Configure Requirements Management Process ........................................ 531

8.5.1 Overview ................................................................................................................. 456 9.3 Using Requirements Management ............................................................................. 540
8.5.2 How Retrofit Works ............................................................................................. 459 9.3.1 Define and Approve Business Requirements .............................................. 540
8.5.3 New Features in SAP Solution Manager 7.2 ................................................ 464 9.3.2 Define and Approve IT Requirement .............................................................. 546
8.5.4 Support for Non-ABAP Systems ...................................................................... 466 9.3.3 Final Acceptance and Submittal ...................................................................... 550
8.5.5 Best Practices and General Guidelines ......................................................... 468 9.4 Summary ................................................................................................................................. 550
8.5.6 Setup and Usage .................................................................................................. 471
8.6 Downgrade Protection ..................................................................................................... 486
8.6.1 Benefits ................................................................................................................... 487
8.6.2 Downgrade Protection Overview ................................................................... 488
10 IT Service Management 551

8.6.3 Downgrade Check Types ................................................................................... 490

8.6.4 Downgrade Protection Import Groups ......................................................... 492 10.1 Core ITSM Concepts ............................................................................................................ 552
8.6.5 Cross-System Object Lock Overview .............................................................. 492 10.1.1 Messages ................................................................................................................. 552
8.6.6 Cross-System Object Lock Setup ..................................................................... 496 10.1.2 ITSM Scenarios ...................................................................................................... 553
8.6.7 Downgrade Protection Setup .......................................................................... 501 10.1.3 Overview .................................................................................................................. 554
8.6.8 Cross-System Object Lock and Downgrade Protection Usage .............. 503 10.1.4 Support Structure ................................................................................................. 558
10.1.5 Business Partner Roles ........................................................................................ 561
8.7 Change Reporting ............................................................................................................... 506
10.1.6 Functional Use ....................................................................................................... 563
8.7.1 Overview ................................................................................................................. 506
8.7.2 System and Configuration Prerequisites ..................................................... 508 10.2 User Experience .................................................................................................................... 574
8.7.3 Reporting in the Web Client UI ....................................................................... 511 10.2.1 Web Client UI ......................................................................................................... 574
8.7.4 Change Control Management Analytics ...................................................... 512 10.2.2 SAP Fiori Launchpad ............................................................................................ 575
8.7.5 Administration Cockpit ...................................................................................... 513 10.3 Key Features ........................................................................................................................... 577
8.8 Summary ................................................................................................................................. 515 10.3.1 Details ...................................................................................................................... 578
10.3.2 Text ............................................................................................................................ 583
10.3.3 Solution Documentation ................................................................................... 585
10.3.4 SAP Jam .................................................................................................................... 585
9 Requirements Management 517
10.4 Integration with SAP Digital Business Services ..................................................... 586
10.4.1 SAP Collaboration ................................................................................................. 587
9.1 Overview ................................................................................................................................. 517
10.4.2 SAP Notes ................................................................................................................ 594
9.1.1 Basic Concept ........................................................................................................ 519

12 13
Contents Contents

10.5 Integration with SAP Software Components ......................................................... 597 12 Testing SAP Solutions 657
10.5.1 SAP Frontend Integration .................................................................................. 597
10.5.2 Embedded Support Configuration ................................................................. 602
12.1 Test Preparation ................................................................................................................... 658
10.6 IT Service Management Reporting and Analytics ................................................ 603 12.1.1 Set Up ....................................................................................................................... 658
10.6.1 Set Up SAP BW ...................................................................................................... 604 12.1.2 Administration ...................................................................................................... 668
10.6.2 Configure SAP BW Reporting ........................................................................... 609 12.1.3 Test Planning ......................................................................................................... 670
10.6.3 Features ................................................................................................................... 611 12.1.4 Test Plan Management ...................................................................................... 675
10.7 Summary ................................................................................................................................. 614 12.1.5 Test Execution ....................................................................................................... 681
12.1.6 Test Analytics and Reporting ............................................................................ 688
12.2 Component-Based Test Automation .......................................................................... 693
12.2.1 Configuration and Setup ................................................................................... 693
11 SAP Portfolio and Project Management 615
12.2.2 CBTA Script ............................................................................................................. 699
12.2.3 Composite Script .................................................................................................. 704
11.1 Configuration and Setup ................................................................................................. 617
12.3 Change Impact Analysis ................................................................................................... 706
11.1.1 Prerequisites .......................................................................................................... 617
12.3.1 Technical Bill of Materials ................................................................................. 707
11.1.2 Copy Customizing for Project Management .............................................. 618
12.3.2 Business Process Change Analyzer ................................................................. 710
11.1.3 Map Transaction Type to Task Type .............................................................. 619
12.3.3 Scope and Effort Analyzer .................................................................................. 721
11.1.4 Map Task Status to Transaction Status ........................................................ 621
11.1.5 Map Object Types to Roadmap Node Types ............................................... 622 12.4 Impact of Upgrade to SAP Solution Manager 7.2 ................................................. 737
11.1.6 Activate Integration Scenarios for Project Types ...................................... 622 12.5 Partner Tools .......................................................................................................................... 741
11.1.7 Map SAP Best Practice Package Node Types ............................................... 624
12.6 Summary ................................................................................................................................. 742
11.1.8 Template Users ..................................................................................................... 624
11.1.9 Generate Business Partner ............................................................................... 626
11.2 Managing Projects .............................................................................................................. 628
11.2.1 Resource Planning ............................................................................................... 629 13 Business Process Operations 745
11.2.2 Time Recording ..................................................................................................... 637
11.2.3 Roadmaps ............................................................................................................... 638 13.1 Business Process Monitoring .......................................................................................... 746
11.2.4 Integrations ........................................................................................................... 640 13.1.1 Dashboards ............................................................................................................. 747
11.2.5 Analyze Your Project ........................................................................................... 645 13.1.2 Business Processing Monitoring Alerting Objects ..................................... 747
11.2.6 Importing Projects and Project Templates .................................................. 648 13.1.3 Business Process Monitoring Object Types ................................................. 749
11.3 Focused Build for SAP Solution Manager ................................................................. 652 13.1.4 Alert Inbox .............................................................................................................. 752
13.1.5 Technical Requirements ..................................................................................... 752
11.4 Summary ................................................................................................................................. 654
13.2 Business Process Improvement ..................................................................................... 753
13.2.1 Benchmarking ........................................................................................................ 754
13.2.2 Age Analysis ........................................................................................................... 756
13.2.3 Trend Analysis ........................................................................................................ 757

14 15
Contents

13.2.4 Advanced Benchmarking ................................................................................... 758

13.2.5 Detail Analysis ....................................................................................................... 758
13.2.6 Dashboards ............................................................................................................ 759
13.3 Data Consistency Management ................................................................................... 762
13.3.1 Transactional Correctness ................................................................................ 763
13.3.2 Guided Self-Service for Data Consistency Management ....................... 765
13.3.3 Internal Database Comparison ....................................................................... 767
13.3.4 Cross Database Comparison ............................................................................ 768
13.3.5 Business Process Completeness Check ......................................................... 769
13.4 Job Management ................................................................................................................ 769

13.5 Summary ................................................................................................................................. 770

14 Managing Security within SAP Solution Manager 771

14.1 Deploying SAP-Delivered Roles .................................................................................... 772

14.1.1 SAP Solution Manager Roles ............................................................................ 772
14.1.2 User Administration Tool .................................................................................. 775
14.2 Providing Access to the SAP Fiori Launchpad ......................................................... 780

14.3 Enabling External Access to SAP Fiori Apps for SAP Solution Manager ...... 781

14.4 Summary ................................................................................................................................. 784

The Authors ........................................................................................................................... 787

Index ........................................................................................................................................................ 789

16
 Chapter 5
Managing Systems with
SAP Solution Manager
5
In this chapter, well cover connectivity between SAP Solution Man-
ager and the systems it manages, including tasks performed when you
remove, add, or upgrade systems in your landscape. Your team will
need to know how to perform these tasks whenever a system is added
or removed.

Now that youve completed the baseline configuration of SAP Solution Manager, its
time to connect the other systems in your landscape to it. This will enable SAP Early-
Watch reports and the end-to-end diagnostics and will let you move into the config-
uration of Technical Monitoring, Change Request Management, Custom Code
Management, or any other tool within SAP Solution Manager you want to configure.
The managed system configuration process essentially connects SAP Solution Man-
ager to other applications, operating systems, and databases. You need administra-
tive access to all levels of your SAP system to establish connectivity. If SAPs Central
User Administration (CUA) is active, youll have some special conditions to follow, as
described later in this chapter. CUA limits the automated creation of SAP users and
roles that SAP Solution Manager requires.
Many SAP customers will ask, How often do I need to execute managed system con-
figuration? The answer is simple: Any time your landscape changes from a technical
perspective, youll need to execute some activities in managed system configuration.
The next question from SAP customers is usually, What SAP systems does SAP Solu-
tion Manager support? The answer is all SAP systems. This includes the SAP Busi-
nessObjects family of products and, with SAP Solution Manager 7.2, the family of
cloud-based products offered by SAP. Although SAP Solution Manager may not be
technically managing your SAP Cloud Platform tenant, it does need to be aware of
it. The same goes for peripheral SAP NetWeaver components deployed in SAP cus-
tomer landscapes, such as SAP Web Dispatcher, your document management system
of choice, TREX, SAProuter, and so on.

135
5 Managing Systems with SAP Solution Manager 5.1 Target System Requirements

The system and information displayed in managed system configuration comes For the remainder of you running SAP components based on SAP NetWeaver 7.x or
from the LMDB discussed in Chapter 2. If this information is incorrect, then subse- above or SAP BusinessObjects 3.x or above, you have lots to deployso lets get
quent steps in managed system configuration will fail. Youll want to validate the started!
technical system within the LMDB before starting managed system configuration. A Next, well provide detailed information for how to enable the requirements needed
technical system is a collection of the applications-level components (e.g., SAP ERP within the target systems. Well cover setting up the connectivity, installing the Data-
and SAP NetWeaver) installed on a single host or distributed across multiple hosts. A base Shared Library (DBSL) for monitored databases, installing SAP support tools, and 5
technical system is all of the software and hardware that make up an SAP system. For installing diagnostics agents.
example, your production SAP S/4HANA system might include two SAP HANA data-
bases (one for failover), one central instance, three dialog servers, and one back-
ground process server. All of these servers and databases, SAP NetWeaver, and SAP 5.1.1 Connectivity Setup
S/4HANA components can be part of a single technical system. When introducing The first task for connecting SAP systems to SAP Solution Manager is to ensure we
SAP Fiori frontend servers and the SAP Web Dispatcher to this SAP S/4HANA techni- have network connectivity between SAP Solution Manager and the managed sys-
cal system, you can define dependencies between all of these components. In SAP tems. If all of your systems are within the same datacenter and/or network, then this
Solution Manager 7.1, the LMDB was importantand it continues to be in SAP Solu- shouldnt be an issue. We sometimes see issues when customers have an SAP Web
tion Manager 7.2. Dispatcher or SAP Process Orchestration Advanced Adapter Engine (AAE) deployed
In this chapter, well dive into the technical details of how to set up and include your within a demilitarized zone (DMZ) and the communication ports are blocked inside
managed systems so that SAP Solution Manager can manage them. First, youll dis- to outside or for reporting by the agent to SAP Solution Manager outside to inside.
cover whats required within each managed (target) system. Then, well walk you Table 5.1 provides a general reference for ports used by SAP Solution Manager, diag-
through the managed system configuration requirements included within the SAP nostic agents, and SAP Support. Replace <nn> with your instance number on either
Solution Manager guided procedure. Finally, well show you how to activate SAP Ear- SAP Solution Manager or the managed system.
lyWatch reports so that you can proactively receive critical, timely updates from the
From Hosts/ To Host/ Destination Service Format
managed systems you configured.
Source Host Destination Host (Example)

SAP Support All SAP Solution J2EE engine (HTTP) 5<nn>00(50100)

5.1 Target System Requirements Manager instances

SAP Support All SAP Solution ITS (HTTP) 80<nn>(8000)

SAP Solution Manager can connect to all systems currently under standard support,
Manager instances
as defined by the Product Availability Matrix (PAM; http://support.sap.com/pam). We
know that some customers are running SAP R/3 or SAP ECC 5.0; unfortunately, SAP Support All SAP Solution Introscope Manager Default: 8081
theres no good news for these customers, because their systems are now covered Manager instances (HTTP)
under customer specific maintenance. SAP is not regularly releasing the SAP add-ons Diagnostics Server All SAP Solution IGS (HTTP) 4<nn>80(40180)
required by SAP Solution Manager for these older systems. If youre running one of Manager instances
these older application versions, you can generate SAP EarlyWatch alerts using SAP
Diagnostics agent All SAP Solution J2EE engine (P4) 5<nn>04(50104)
Solution Manager 7.2 and can connect diagnostic agents for SAP Support. However,
(managed system host) Manager instances
functionality within all other SAP Solution Manager components is not supported on
these older releases (essentially, any system based on SAP NetWeaver 6.40 or below). Table 5.1 Example Source and Target System Ports Used by SAP Solution Manager

136 137
5 Managing Systems with SAP Solution Manager 5.1 Target System Requirements

From Hosts/ To Host/ Destination Service Format

Note
Source Host Destination Host (Example)
For a more detailed listing of all software component types, versions, and diagnostic
Diagnostics agent SAP Solution Man- Message server 81<nn>(8101)
relevancy, visit the SAP Solution Manager Setup Wiki page at https://wiki.scn.
(managed system host) ager Java message (HTTP)
sap.com/wiki/display/SMSETUP, under Configuration of SAP Solution Manager Sys-
server
tem 7.1 Maintenance of Product in the System Landscape. The material is titled SAP
5
Diagnostics agent Relevant Wily Intro- Wily Introscope Default: 6001 Solution Manager 7.1, but its still relevant for SAP Solution Manager 7.2.
(managed system host) scope Enterprise Enterprise Manager
Manager host (TCP/IP)
Technical System Type Source Notes
Diagnostics agent SAP Solution Man- Web service via ICM 80<nn>(8000)
(managed system host) ager single instance (HTTP) .NET system Manual creation No installed application product infor-
mation.
SAP Support All managed J2EE engine (HTTP) 5<nn>00 (50200)
systems Apache Tomcat server SLD data supplier No installed application product infor-
mation.
SAP Support All managed ITS (HTTP) 80<nn> (8000)
systems AS ABAP SLD data supplier Updates via Transaction RZ70 from AS
ABAP.
All SAP Solution Man- Managed systems Oracle, MSSQL, DB2,
ager instances database servers SAP HANA AS Java SLD data supplier Updates via SLD data supplier in SAP
NetWeaver Administrator.
Table 5.1 Example Source and Target System Ports Used by SAP Solution Manager (Cont.)
SAP BusinessObjects SLD data supplier Uses SLDREG.
cluster

Note Database system SLD data supplier, Outside discovery enhances system
For more information on the ports used by SAP Solution Manager and all SAP com- outside discovery information of SLD data suppliers.

ponents, including SAP NetWeaver, SAP BusinessObjects, and the various database Diagnostics agent SLD data supplier Built into diagnostics agent.
vendors, please see the guide located at http://service.sap.com/security under
Infrastructure TCP/IP Ports Used by SAP Applications. External service Manual creation or You can create technical systems of the
download external service type for external sys-
tems that host SAP Cloud Services.
Next, you need to understand how the data from the managed systems will be
reported to SAP Solution Manager. After all, you wont have any systems to select in IBM WebSphere SLD data supplier No installed application product infor-
managed system configuration if the technical systems in the LMDB dont exist. In application server mation.

Chapter 4, we set up the background jobs in SAP Solution Manager that synchronize SAP liveCache SLD data supplier Updates via RZ70 from AS ABAP.
the SLD and LMDB on a regular basis (every 15 minutes by default). In Table 5.2, we (AS ABAP)
highlight some of the system types you can connect to SAP Solution Manager and
SAP NetWeaver Master SLD data supplier Uses SLDREG.
how their information is reported to it. Program SLDREG was covered in Chapter 2.
Data Management server

Table 5.2 Components Means of Registration with SAP Solution Manager

138 139
5 Managing Systems with SAP Solution Manager 5.1 Target System Requirements

Technical System Type Source Notes

5.1.2 Installing Database Shared Library for Monitored Databases
Now, well walk you through the steps for installing DBSL for your monitored data-
Microsoft Internet Outside discovery No installed application product infor-
Information Services mation.
bases, as follows:
1. To download and install the most recent DBSL, go to https://launchpad.support.
SAP Web Dispatcher SLD data supplier Uses SLDREG.
sap.com and log in with your SAP Support user ID.
SAP HANA database Either SLD data Register from SAP HANA Administrator 2. Follow the menu path Software Downloads Support Packages & Patches By 5
supplier Cockpit.
Category SAP Technology Components SAP Solution Manager SAP Solution
SAP Mobile Platform SLD data supplier Uses SLDREG. Manager 7.2 Solution Manager ABAP Stack SAP Kernel <your version>.
(formerly Sybase 3. Select the OS for your SAP Solution Manager system, then select the database ver-
Unwired Platform) sion for the database to be monitored if that database is different than SAP Solu-
TREX system SLD data supplier Uses SLDREG. tion Managers.
4. Select and download the file that begins with lib_dbsl_<patch level>.sar as shown
Table 5.2 Components Means of Registration with SAP Solution Manager (Cont.)
in Figure 5.1. This compressed file contains the DBSL to install with the SAP Solu-
tion Manager kernel.
Now that you know how managed system application, OS, and database version
information is reported to SAP Solution Manager, you need to understand how mon-
itoring data is reported. There are three basic paths via which monitoring data is
received or pulled by Solution Manager. In the first, SAP Solution Manager leverages
an RFC to an ABAP system. This requires the SAP service tools to be installed on that
ABAP system. Using this method, SAP Solution Manager can pull real-time applica-
tion performance information. In general, the SAP service tools are required for most
SAP Solution Manager usage scenarios, such as Test Management, ChaRM, Custom
Code Lifecycle Management (CCLM), and so on. We cover the installation of these ser-
vice tools in later sections.
The other two paths by which Solution Manager receives or pulls monitoring data are
via the SAP diagnostic agent and the SAP database client. For the latter, youll need
the database client for any database you want to monitor included in your SAP Solu-
tion Manager kernel. For example, say that SAP Solution Manager is running on SAP
Adaptive Server Enterprise (SAP ASE) and your SAP S/4HANA system is running on
SAP HANA. In that case, youll need the SAP HANA client installed on SAP Solution
Manager and the correct DBSL installed with the SAP Solution Manager kernel. Con-
fused? You dont need to be; just remember that SAP Solution Manager needs the
database kernel and database client to connect to the database being monitored. If
the database supporting SAP Solution Manager is the same as the database support-
ing the system to be monitored, then no additional libraries or database clients are Figure 5.1 Download DBSL File for Oracle Database to be Monitored
needed.

140 141
5 Managing Systems with SAP Solution Manager 5.1 Target System Requirements

5. Extract the contents of the SAR file using SAPCAR into your kernel directory. In 3. Download and install the latest version of each component in each of your man-
Figure 5.2, this SAP Solution Manager system has DBSL installed for SAP HANA, aged systems:
DB2, Oracle, Microsoft SQL Server, and SAP ASE. The names of the DBSL files begin If youre installing a new ABAP add-on or an upgrade to an older version of the
with the letters db. add-on, use Transaction SAINT in client 001.
If youre patching the current version of SAP support tools, use Transaction
SPAM in client 001. 5
4. Once the installation is complete, log on to the productive client within the system
for which you just completed the add-on installation (or update).
5. Execute Transaction SA38 and enter program RTCCTOOL. Click Execute or press
(F8).
6. At this point, the program uses the connection to SAP via SAProuter to validate
installed SAP Notes and configured functions. Youll see a screen like the one in
Figure 5.3.

Figure 5.2 DBSL Files within SAP Kernel

6. Restart the SAP Solution Manager ABAP stack for the changes to take effect.

5.1.3 Installing SAP Support Tools

Now that you know how to install DBSL for monitoring databases, well walk you
through the steps to install the SAP support tools, as follows:
1. SAP support tools are required for any ABAP stack that you want to monitor, and
SAP has made them tremendously easy to find. To start, go to https://support.
sap.com/supporttools.
2. On this page, you can find the following:
The downloads for both ST-PI and ST-A/PI, including new installations,
upgrades, and support packages
Links to SAP Notes defining the release strategy for each add-on, useful for fig-
uring out what version to install Figure 5.3 Output from Report RTCCTOOL in Managed System

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5 Managing Systems with SAP Solution Manager 5.1 Target System Requirements

7. The items in red and yellow require action, and the action might be different for SAP diagnostic agents can also be registered to an SLD, and then SAP Solution
each system. In the example in Figure 5.3, we need to activate digital content veri- Manager can discover them later. This potentially adds another step that can
fication. The instructions for everything you need to execute are on the screen (see fail, but its useful if you dont have an SAP Solution Manager system available
the Implementation areas). yet.
8. For any task listed with manual steps, click the Set->Green button to let the system Need to find SAP Solution Managers P4 port? In your browser, go to http://<host-
know you completed the steps. name>:81<J2EE SCS Instance No>/msgserver/text/logon. For example, say that the 5
9. The SAP support tools are now set up and ready for SAP Solution Manager. SAP Solution Manager Java SCS instance is 43. Therefore, you would connect to
http://solmanlab.nimblhq.com:8143/msgserver/text/logon to get the P4 port, as
shown in Figure 5.4.
5.1.4 Installing Diagnostic Agents
SAP diagnostic agent installations are well documented by SAP with screenshots.
Therefore, instead of documenting an installation, well provide some key points and
lessons learned from prior installations. Diagnostic agents are installed with the Soft-
ware Provisioning Manager (SWPM); at the time of writing (May 2017), the current
version of SWPM was 1.0 SP 20. Here are a few facts to remember when planning your
SAP diagnostic agent deployment and maintenance strategy:
SAP diagnostic agents can be deployed via SWPM individually or using an unat-
tended mode. See the SWPM documentation for unattended installations at Figure 5.4 Finding SAP Solution Manager Java Stack P4 Port
https://support.sap.com/en/tools, under Software Logistics Toolset (SL Tools)
System Maintenance. If youre working with an existing SAP diagnostics agent and want to manually
SWPM requires the latest SAP host agent, as does the SAP diagnostic agent. Keep- register with SAP Solution Manager without uninstalling and reinstalling, the fol-
ing your SAP host agent up-to-date on a regular basis is always a good idea. You can lowing command line options are available:
find instructions about the automated update capabilities at https://help.sap.com; Navigate to the /usr/sap/SMD/SMDAxx/script directory (where xx is the SAP
there, search for SAP host agent. Select a version, then navigate to SAP Host diagnostics agent instance; the default is 98).
Agent Upgrade. Execute the following script to force a manual registration to SAP Solution
You never really need to upgrade an SAP diagnostic agent; it gets the updates it Manager:
needs from SAP Solution Manager when registered correctly. You can uninstall an /smdsetup managingconf hostname:"sapms://<solution manager JAVA FQDN"
existing diagnostic agent using SWPM. Now, you can also easily install a new diag- port:"81XX" user:"SMDAGENT_<SID>" pwd:"<account password".
nostic agent by using downloaded archive files with SWPM 1.0 SP 20. In the past, For example:
you had to extract the kernel and install from the archive files. See SAP Note
./smdsetup managingconf hostname:"sapms://solmanlab.nimblhq.com"
2253383 (Diagnostics AgentSWPM Archive-Based Installation).
port:"8143" user:"SMDAGENT_SML" pwd:"Password1"
When installing the SAP diagnostic agents, you have two options to register an
To find out what agents are registered with SAP Solution Manager, open the SAP
agent with SAP Solution Manager:
Fiori launchpad (Transaction SM_WORKCENTER) and click the Agent Administra-
Registration with the P4 port is preferred, because it connects the agent directly tion tile under Solution Manager Administration. Next, click Agent Admin All
with SAP Solution Manager. The agent becomes immediately available within Agents. This will open the Connected Agents tab, as shown in Figure 5.5, which
managed system configuration to associate with a host. shows the currently registered SAP diagnostic agents.

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5 Managing Systems with SAP Solution Manager 5.2 Managed System Configuration

Service Delivery/EWA. When using the second option, you configure the managed
system and SAP Solution Manager so that all SAP support services can be delivered to
that systemfor example, if you order go-live verification services as part of SAP
support agreements or if you enter an incident with SAP support and SAP wants to
leverage end-to-end diagnostics to troubleshoot the issue. You must select Full Con-
figuration when connecting to production systems. We generally recommend per-
5
forming Full Configuration with Quality Systems as well. Lets walk through the setup
of a full configuration with a managed system in SAP Solution Manager:
1. Logon to SAP Solution Manager with your configuration user in SAP GUI. Run
Transaction SOLMAN_SETUP.
2. Navigate to Managed Systems Configuration within Scenarios.
3. Highlight the row of the system you want to connect. Click Configure System Full
Configuration Including Service Delivery/EWA. Remember, if you dont see the sys-
Figure 5.5 Agent Administration in SAP Solution Manager 7.2 tem you want to manage here, then you need to check your SLD registration and
the technical system in Transaction LMDB.
4. In step 1, Assign Product, identify what type of system this is. For example, is it an
Note SAP S/4HANA system or SAP Enterprise Portal?
For more information on SAP diagnostic agent planning, installation, and maintenance, 5. Click Edit, then click Set Automatically, as shown in Figure 5.6. If you have the sys-
visit the SAP Community Wiki at https://wiki.scn.sap.com/wiki/display/SMSETUP.
tem registered in the SLD, your SLD content is up-to-date (SAP Note 669669), and
the diagnostic agent is deployed and registered, this step should automatically
define what type of system youre trying to manage. If the step is returned with a
5.2 Managed System Configuration red light, then you can manually resolve the issue by clicking Edit Assignment.
However, we recommend returning to your SLD and LMDB to ensure all informa-
In managed system configuration, you connect technical systems, databases, hosts, tion is being reported correctly.
and cloud services to SAP Solution Manager. This process is the final prerequisite
before you can use other tools within SAP Solution Manager. The guided procedures
Note
are well-documented by SAP for managed system configuration. You have to make a
Each step in Managed System configuration needs to be complete with a green light
decision on the very first screen that will drive the connectivity and services imple-
on each tab. Complete each step before moving onto the next.
mented by SAP Solution Manager on that system. When you click the Configure Sys-
tem button, youll see two options. Minimum Configuration without Service
Delivery/EWA is the first one. You generally use this option when connecting to non- 6. Click Next to advance to step 2, Check Prerequisites.
production systems such as a sandbox or development system. Using this option 7. Under Automatic Activities, click Execute All, and validate the results in the Log
allows Test Management and ChaRM to govern and use these systems, but you dont area.
need to worry about diagnostic agents or SAP EarlyWatch reports. 8. Within step 2, you should have a manual task to create the SAP Solution Manager
In general, most customers dont understand the amount of data collected by SAP monitoring user at the database level. In Figure 5.7, the SAP S/4HANA system uses
Solution Manager when selecting the second option, Full Configuration Including SAP HANA. Click the Display link and follow the instructions for your database.

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5 Managing Systems with SAP Solution Manager 5.2 Managed System Configuration

9. Click Next when complete. In step 3, Maintain RFCs, youll generate the required
connectivity to the managed system for all future SAP Solution Manager tools.
10. The options you select in this step can vary based on the system being managed.
For example:
If the system being connected is the transport management system (TMS)
domain controller, then youll want the RFC for read access and RFC for change 5
manager set up for client 000.
If the preceding condition isnt applicable, then you only need to configure
connections to the productive client within that system.
Figure 5.8 through Figure 5.12 show a QA system with multiple SAP clients con-
figured. We configured RFCs to all clients for a specific test suite use case. Lets
quickly explore the RFC types being configured within this step:
RFC for read access
This RFC will read system information such as installed versions, monitor-
ing data, application usage data, and so on. This is a mandatory RFC required
for any SAP Solution Manager scenario.
RFC for change manager
This RFC is used by ChaRM to read information about transports, transport
contents, cross-system object lock (CSOL) checks, retrofits, and performing
actual imports.
Trusted system RFC
Figure 5.6 Defining Product for New System in Managed System Configuration
This RFC enables users within SAP Solution Manager to seamlessly transi-
tion from SAP Solution Manager tools to the target system so long as they
have valid user IDs, passwords, and roles assigned in both systems. This RFC
requires the authorization object S_RFCACL to be assigned to the user in both
source and target systems. The configuration user or system account used
in this step will also need this authorization object to be assigned and active.
RFC for SAP Solution Manager
This is set by default to the trusted RFC if its been created. If not, then it will
be defined as the read RFC.
RFC for destination and user to SAP Solution Manager
This RFC is used to send SAP EarlyWatch alert data from the managed sys-
tem to SAP Solution Manager.

Figure 5.7 Task Execution in Managed System Configuration

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5 Managing Systems with SAP Solution Manager 5.2 Managed System Configuration

11. In the Communication RFCs between <SAP Solution Manager> and <Managed
System> section, under Action, select Create RFCs with Generated Users and Pass-
words. The following considerations should be taken into place when performing
this step:
Check the box next to each RFC type discussed earlier for a configuration that
supports all tools with SAP Solution Manager. 5
We generally recommend typing in a password so that you can test RFCs man-
ually later. If you let SAP Solution Manager generate the password, you wont
see it or be able to log on as that service user.
12. In the Dialog RFCs between <SAP Solution Manager> and <Managed System> sec-
tion, check all boxes for the recommended configuration.
13. In the Administrator Users section, enter the following users and passwords:
SAP Solution Manager Administrator
This is an administrative user in SAP Solution Manager with the S_RFCACL
authorization object and the ability to create users, assign roles, and modify
RFC connections.
Managed System Setup User
Figure 5.8 Successfully Created RFCs within Managed System Configuration
This is an administrative user in the managed system that has the S_RFCACL
authorization object and the ability to create users, assign roles, and modify
RFC connections.
14. Click the Execute button when all items are checked and passwords entered. Val-
idate the results in the Log area, as shown in Figure 5.8.
15. Click Next once youve resolved any errors. If you have an error, you can click
Execute again for only those RFCs that werent created. The most common error
occurs during the trusted RFC setup and is often related to an incorrect assign-
ment of the S_RFCACL authorization object.
16. For step 4, Assign Diagnostics Agent, you need to have a diagnostics agent
installed and connected to SAP Solution Manager (via SLD or J2EE SCS). Any diag-
nostic agent installed on the same host as the application server or database
server will be displayed. In Figure 5.9, the application server and database are on
the same host. Click the Auto Assign button.

Figure 5.9 Diagnostics Agents Assigned to the Managed System

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5 Managing Systems with SAP Solution Manager 5.2 Managed System Configuration

17. Click Next when youve verified results within the Log area. In step 5, Enter System 24. If the managed system has multiple application servers, SAP Solution Manager
Parameters, youll define more connection parameters for the managed system. will want to know the installation path for each host.
18. Under Common Parameters, select the following options: 25. Validate results within the Log area and click Next.
Introscope EM 26. In step 7, Maintain Users, update the previously created technical users with the
Select the EM host that should be used for this managed system to report its required diagnostics roles. Click Action Update User Roles, then click Execute.
data. Earlier, you installed Wily Introscope Enterprise Manager on the same 5
host as SAP Solution Manager.
Load Balancer Host and Load Balancer Port
This is typically the central instance used for logon load balancing if there are
multiple application servers.
RCA Extractor level
Leave the default Level 3 set unless otherwise instructed by SAP.
Activate EWA Alerts in Alert Inbox
If you want to see SAP EarlyWatch warnings and alerts in the alert inbox, check
this box. This is useful for production systems.
Enable System Recommendations
This setting allows you to use the System Recommendations tool to proac-
tively define missing security and performance SAP Notes from the managed
system. This is highly recommended.
19. If you have CTS+ active in the landscape, then enter the parameters within the
CTS+ Reporting section.
20. In the ABAP Parameters section, select the SAP Solution Manager user you cre-
ated in the previous step.
21. In DB Parameters, enter the User Name and Password for the database user you
created in step 2, Check Prerequisites.
22. Click the Save button when youre done and validate results in the Log area, as
shown in Figure 5.10.
23. In step 6, Enter Landscape Parameters, you need to provide SAP Solution Manager
with some more details about the SAP software installation paths. In the Status
column, look for any item requiring parameter input, click it, and enter the Figure 5.10 Defining Additional Users and Connection Settings for Managed Systems
parameters on the right, as shown in Figure 5.11. Click Save when youre done.

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5 Managing Systems with SAP Solution Manager 5.3 SAP EarlyWatch Report Activation

Figure 5.12 Final Step in Managed System Configuration Completed

Figure 5.11 Entering Landscape Parameters for Managed System

27. Validate results in the Log area and click Next.

5.3 SAP EarlyWatch Report Activation
28. In step 8, Finalize Configuration, you have both automated and manual activities
to complete. All activities must be completed as shown in Figure 5.12. All tasks in SAP EarlyWatch reports can be described as the best tool for high-level system analy-
this step are straightforward. If you have any questions, click the Display link sis and diagnosis. An SAP EarlyWatch report answers questions like the following:
under the Documentation column. How is my system performing compared to SAP recommendations? What is the age
of my software components? How fast is my system growing? What is the general
Congratulationsyouve completed managed system configuration! In the example performance of the system? Does SAP have any recommendations I should apply to
we walked you through, we connected an SAP S/4HANA system, bhe process would my system? Included as part of both standard and enterprise support agreements
be the same for SAP ERP, any other SAP Business Suite component, or any SAP Net- with SAP, these reports have been available for over 10 years and continue to add
Weaver AS ABAP system. The guided procedure steps will be different for an SAP Net- value. Its true that youll never see an SAP EarlyWatch report saying youve done
Weaver AS Java, SAP Web Dispatcher, or SAP BusinessObjects system, but the same everything correctly. SAP will highlight older kernel versions or missing patches,
principal applies: Leverage the guided procedures to understand the tasks to be per- which will trigger a yellow rating. That said, the report does add tangible value to SAP
formed and execute any automated activities. You want green status lights on each ERP, SAP S/4HANA, SAP BW, or any SAP Business Suite system. Within the past few
step of the process to ensure the correct configuration and usability when deploying years, SAP has added the ability to generate SAP EarlyWatch reports for SAP Business-
other SAP Solution Manager tools. If you run into errors or issues with the guided Objects systems. To configure SAP EarlyWatch reports for an SAP S/4HANA system,
procedures, enter an incident with SAP Support using the SV-SMG-INS-CFG software proceed as follows:
component.

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5 Managing Systems with SAP Solution Manager 5.3 SAP EarlyWatch Report Activation

1. Log on to SAP Solution Manager via SAP GUI with your configuration user. Enter
Transaction SOLMAN_SETUP. Under Scenarios, navigate to Application Opera-
tions EarlyWatch Alert Management.
2. Another option is to use Transaction SM_WORKCENTER to open the SAP Fiori
launchpad for SAP Solution Manager. Under SAP Engagement and Service Deli-
very, add the SAP-provided tile for Configuration SAP EarlyWatch Alert, as shown 5
in Figure 5.13.

Figure 5.13 Accessing SAP EarlyWatch Alert Configuration from SAP Solution Manager Work
Center Figure 5.14 Selecting System to Configure SAP EarlyWatch Reporting

3. In step 1, Define Scope, select a system to configure. In Search Criteria, for System
Type, select Application Server ABAP, as shown in Figure 5.14. Click the Search but-
ton.
4. Select the line for the system you want to configure and click Next.
5. In step 2, Activate EWA, select the checkbox for Activate and then enter your
desired Automation Period and Retention Period:
The Automation Period is the frequency of reports. Weve never seen a need to
change this from the default setting, 7.
Retention Period should be set to 12 months for Production Systems. This allows
you to analyze one year of performance and usage data in other tools. For all
other systems, select a retention period based on your requirements, as shown
in Figure 5.15. Two months is most common for nonproduction systems.

Figure 5.15 Entering Retention Period for SAP EarlyWatch Reports

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5 Managing Systems with SAP Solution Manager 5.3 SAP EarlyWatch Report Activation

6. Click Save and Next to advance to step 3, Check Software Component Level. 13. Click in the field under Extended System ID to select the system for the SAP Early-
7. In this step, SAP Solution Manager checks the version of the ST-PI and ST-A/PI Watch report, as shown in Figure 5.17. Then, select the report format and check the
ABAP add-ons. If the add-ons are out of date, youll see an error like the one dis- box to see Red Reports Only. Yellow and green reports are good; checking this box
played in Figure 5.16. will ensure that you only see reports when something is bad.

Figure 5.17 Reports Being Sent to Distribution List

14. If you need to add a distribution list to SAP Solution Manager, click the Maintain
Global Recipients button and navigate to the External tab. Click Add Recipients, as
Figure 5.16 Validating Support Tools Add-Ons in ABAP System
shown in Figure 5.18.
15. The external list you add within Maintain Global Recipients will now be available
8. Resolve any errors and click the Update All button. Click Next when the status is
when you click the Add button and search for alert recipients.
green.
9. Step 4, Display Diagnosis, validates what you completed during managed system
configuration. The most common failure here occurs when the Service Data Con-
trol Center fails to activate in the managed system. If this happens, run Transac-
tion SDCCN in the managed system and click Utilities Activate.
10. Click Next to advance to step 5, Maintain Recipients.
11. Click the Add button to add someone or a group of people to receive the SAP Ear-
lyWatch reports. The possible recipients are based on business partners or the
global recipients list.
12. To add a single person or external list, click Add and search for that person or
external list. Figure 5.18 Adding Email Distribution List to SAP Solution Manager

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5 Managing Systems with SAP Solution Manager 5.3 SAP EarlyWatch Report Activation

16. Return to step 5, click the Save button, then click Next.
17. Step 6 has three substeps, all of which are optional.
18. In step 6.1, Maintain Peak Business Hours, you can define the hours of the day
your system is most used. Figure 5.19 provides an example of this setting. For pro-
duction systems only, define the peak hours. A common definition of peak hours
is 9 to 11 a.m. and 1 to 3 p.m. 5

Figure 5.20 Activating Business Process Data Collection in SAP Solution Manager

Figure 5.19 Defining Peak Business Hours for System in SAP Solution Manager

19. In step 6.2, Business Process Analysis, you can enable SAP Solution Manager to
collect data about the business processes in your production system (see Figure
5.20). SAP has added KPIs into the SAP EarlyWatch report for specific standard
SAP transactions. Check the Activate Data Collection box and click the Save but-
ton.
20. In step 6.3, Data Volume Management, you can activate the data collection so that
SAP EarlyWatch reports can report on data growth and recommendations for
archiving. Select the productive client and click the checkbox in the DVM Active
column, as shown in Figure 5.21, then click Save.
21. Click Next to advance to step 7, then click Finish. Youve completed SAP Early-
Watch reports configuration!

Figure 5.21 Activating DVM for Managed Systems in SAP Solution Manager

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5 Managing Systems with SAP Solution Manager

5.4 Summary
After completing baseline configuration and connecting to a managed system, you
now have a sense of the guided procedures within SAP Solution Manager. In the first
part of this chapter, we covered the connectivity requirements for managed systems.
These will vary in complexity depending on the system to be managed. In general,
the connectivity to SAP Solution Manager shouldnt be considered invasive within
your landscape. When deploying SAP support tools on ABAP systems, remember that
your installed component versions between development, QA, and production
might differ for a time, which will require you to set Ignore Component Version Mis-
match when performing ABAP transports.
In terms of planning, we generally estimate four hours per system for managed sys-
tem configuration. If you or your team needs to plan the effort to deploy SAP Solu-
tion Manager within your landscape, then this estimate can help. Some systems will
go more quickly, especially if youre using the minimum configuration for non-
productive systems. However, we use the four-hour estimate to cover diagnostic
agent troubleshooting, SAP host agent upgrades, registration to the SLD, running
RTCCTOOL, and resolving any errors within the LMDB. Once youve connected a sys-
tem to SAP Solution Manager, you can move on to the next logical step: configuring
monitoring within application monitoring, the topic of the next chapter. Completing
the steps in this chapter and the previous chapter will enable error-free deployment
of proactive monitoring within your SAP landscape.

162
Index

A Automated testing (Cont.)

best practices ..................................................... 701
Accounts ................................................................... 126 options ................................................................. 693
Administration cockpit .......... 349, 413, 414, 513 tools ....................................................................... 693
tabs ......................................................................... 350 upgrade ................................................................ 739
Administrative changes ........................... 384, 385 Automatic copy tool ............................................ 536
Administrator template user ........................... 625 Automatic downgrade checks ......................... 490
Advanced Adapter Engine (AAE) ..................... 137 Automatic retrofit ................................................ 477
Advanced benchmarking ................................... 758 Automatic transaction type copy tool ......... 394
Advisory board business partner ................... 321
Age analysis ............................................................. 756 B
Alert inbox ..................................................... 181, 752
stored alerts ........................................................ 182 Background jobs ........................................... 123, 413
Alerting library ....................................................... 280 Background RFCs (bgRFCs) ............................... 213
Alerting objects .................................. 280, 747, 748 metrics .................................................................. 213
Alerts .......................................................................... 178 Basic configuration ..................................... 101, 122
Jobs Monitoring ................................................ 750 Benchmarking ....................................................... 754
notifications ....................................................... 178 Blue Crystal design ............................................... 574
out-of-box ............................................................ 749 Branches .......... 40, 43, 86, 87, 288, 326, 346, 528
Amazon Web Services (AWS) .............................. 32 creating ................................................................ 288
Analytics ................................................................... 281 definition strategy ........................................... 290
Analytics library ..................................................... 281 maintenance ...................................................... 288
Application lifecycle management ................ 163 maintenance branch .................................. 43, 44
Application log ....................................................... 363 maintenance conflict ..................................... 289
cleanup ................................................................. 124 operations branch ........................................... 291
Application operations ............................. 163, 164 production branch ............................ 43, 44, 288
tools ........................................................................ 163 relationship between systems
Approval assignment block .............................. 407 and branches ................................................... 43
Approval management ....................................... 356 solution documentation elements ........... 289
Approval procedure ............................................. 356 TBOM .................................................................... 717
Audit log .................................................................... 358 Build phase .............................................................. 420
Authorization areas .............................................. 253 Business Configuration Sets (BC Sets) .......... 462
structure elements ........................................... 253 Business Documents (BDocs)
Authorization groups .......................................... 249 metrics ......................................................... 215, 216
for attributes ............................................ 251, 252 monitoring ......................................................... 215
for objects ............................................................ 252 Business Intelligence (BI) monitoring ......... 220
maintenance ...................................................... 250 capabilities ......................................................... 221
signatures ............................................................ 261 dashboard ........................................................... 220
test cases only .................................................... 249 Business manager ....................................... 420, 523
Automated configuration check ..................... 333 Business partners ..................... 124, 125, 408, 579
Automated testing ...................................... 684, 693 generate ............................................................... 626
automated execution ..................................... 684 roles ....................................................................... 561

789
Index Index

Business Process Analytics ............................... 753 C Change Request Management (ChaRM) (Cont.) Copy control ........................................ 395, 408, 534
advanced benchmarking .............................. 758 processes .............................................................. 364 activate ................................................................ 539
age analysis ........................................................ 756 Categorization schema ............................. 360, 579 reporting .............................................................. 507 define ........................................................... 393, 536
benchmarking ................................................... 755 Category schema ................................................... 361 roles and responsibilities ............................... 366 mapping .............................................................. 539
dashboard ........................................................... 759 Central Change and Transport System setup ...................................................................... 388 settings ................................................................. 535
detail analysis .................................................... 758 (cCTS) ..................... 337, 378, 402, 433, 436, 438 transaction types .............................................. 365 Correction Workbench .............................. 462, 482
trend analysis .................................................... 757 Central Services Instance (SCS) .......................... 50 transport request .............................................. 411 changes ................................................................ 486
Business Process Change Analyzer Central User Administration (CUA) ............... 135 UX ........................................................................... 348 merge editor ....................................................... 485
(BPCA) ......................................................... 707, 710 Centralized retrofit ............................................... 459 Changeability .......................................................... 661 simulation ........................................................... 485
change impact analysis paradigm ........... 710 Certificate ................................................................. 106 authorization ..................................................... 661 cProject integration ............................................. 256
execution ............................................................. 718 Change analysis ........................................... 236, 387 Changes ................................................. 364, 367, 371 Critical Object Check ........................................... 444
intersections ....................................................... 721 Change and Transport System (CTS) ... 307, 433 implementation and testing ........................ 407 Critical objects ....................................................... 444
preparation ......................................................... 712 overview ............................................................... 433 process .................................................................. 397 Cross-database comparison ............................. 768
results .................................................................... 720 project ................................................................... 415 reassignment ...................................................... 438 Cross-system object lock (CSOL) ............ 350, 473
self-checks ........................................................... 715 status ..................................................................... 403 Channel monitor ................................................... 197 check ..................................................................... 488
template users ................................................... 711 technical layer ................................................... 309 Checklists .................................................................. 558 conflict analysis ................................................ 493
upgrade ................................................................ 740 Change control environment .......................... 422 Close preparation .................................................... 88 dual development systems .......................... 495
user configuration ........................................... 711 Change control landscape ... 287, 328, 346, 354, Collapsed subprocesses ...................................... 304 local activation ................................................. 498
Business Process Completeness Check ........ 769 419, 473 Component monitor ........................................... 197 parallel releases ................................................ 495
Business process documentation .................. 293 create ........................................................... 287, 328 Component-Based Test Automation same cycle ........................................................... 495
Business process expert ........................... 420, 523 definition .............................................................. 345 (CBTA) .......................................................... 693, 743 scenario configuration .................................. 499
Business Process Improvement ...................... 753 Change Control Management ..... 307, 346, 488, 3.0 SP 07 ............................................................... 694 setup ...................................................................... 496
Business Process Management ....................... 247 534 client ...................................................................... 694 use cases .............................................................. 495
Business Process Model and Notation analytics ............................................................... 512 scripting ................................................................ 696 warning ................................................................ 484
(BPMN) .................................................................. 299 architecture ......................................................... 343 self-checks ............................................................ 697 Custom code management .............................. 723
2.0 ........................................................................... 247 motivating factors ........................................... 308 setup ............................................................ 694, 695 configuration ..................................................... 715
process diagrams ............................................. 271 objective ............................................................... 309 test configurations ........................................... 699 Custom-developed entities .............................. 257
Business process modeling ............................... 301 tools ....................................................................... 307 Component-Based Test Automation Customer attributes ............................................ 264
process steps ....................................................... 302 transport features ............................................ 438 (CBTA) script ....................................................... 699 adding ................................................................... 265
Business Process Monitoring ................. 280, 746 Change cycle control ............................................ 371 test script .................................................... 701, 702 assigning ............................................................. 267
alerting objects .................................................. 747 Change cycles ...................................... 334, 352, 529 Composite configuration ......................... 704, 705 defining ................................................................ 266
alerts ...................................................................... 748 Change database (CCDB) .................................... 236 Composite roles ..................................................... 773 Customer namespace ......................................... 536
branches ................................................................. 44 Change documents ....... 406, 416, 459, 477, 483, Composite script ......................................... 704, 705 Customer transaction type ............................... 394
dashboard ........................................................... 747 526, 529, 642 Configuration item ............................................... 565 Customizing request ........................................... 410
integration .......................................................... 750 Change impact analysis ............................ 706, 742 Configuration library ........................................... 276 Cycle ........................................................................... 473
object types ......................................................... 749 Change Manager .................................................... 336 Configuration management database analysis ................................................................ 513
technical requirements .................................. 752 Change reporting .................................................. 506 (CMDB) .................................................................. 583 Cycle phases ......................................... 374, 414, 420
Business Process Operations ..................... 92, 745 Change Request Management (ChaRM) ....... 40, Configuration user ............................................... 103 Cycle transactions ....................................... 353, 402
Business requirements .......... 522, 524, 536, 543 55, 67, 310, 319, 342, 518, 597, 629, 773 Conflict analysis ..................................................... 499
action profile ...................................................... 537 ALM integration ................................................ 364 Conflict message .................................................... 504 D
SMBR ..................................................................... 519 attachments ....................................................... 360 Connectivity setup ............................................... 137
Business transaction ........................................... 644 integration .......................................................... 305 Consistency check .......................................... 83, 549 Dashboard Builder ............................................... 603
key functions ...................................................... 356 Content activation .................................................. 76 Data Consistency Management ..................... 762
logging .................................................................. 362 Content activation guided procedure ............ 89 Guided Self-Service .......................................... 765
overview ............................................................... 343 Content update configuration ......................... 124 Data readiness ............................................... 220, 221
Continual cycle ....................................................... 354 Data Transfer Processes (DTPA) ...................... 467

790 791
Index Index

Data Volume Management ............................... 773 Downgrade Protection Check .......................... 505 Flat file interfaces (Cont.) Integration testing ...................................... 378, 418
Database Administrator Cockpit Dual landscape ................................................ 60, 456 monitoring methods ............................. 205, 206 Interface and connection monitoring
(DBA Cockpit) ..................................................... 166 Dual stack ................................................................... 59 Focused Build for SAP Solution Manager ..... 34, cloud platform .................................................. 218
Database analysis .................................................. 240 Dual-stack systems ............................................... 453 652, 657 dashboard ........................................................... 199
tools ............................................................. 240, 241 Duplicate GUIDs .................................................... 467 project phases .................................................... 652 RFCs ....................................................................... 200
Database client ....................................................... 140 Dynamic TBOMs .................................................... 707 Focused Insights for SAP Solution Manager 34 Interface library ............................................ 277, 278
Database kernel ..................................................... 140 Follow-on document ........................................... 407 best practices ..................................................... 279
Database migration ................................................ 58 E interfaces ............................................................. 279
Database Migration Option (DMO) ................. 59 G Interface monitoring ................................. 195, 198
Database Shared Library (DBSL) ............ 141, 142 Email notifications ..................................... 357, 662 Intermediate documents (IDocs) ................... 207
installation ......................................................... 141 define email forms ........................................... 664 Gateways ................................................................... 302 analysis ................................................................ 207
DBS service .............................................................. 741 smart form templates ..................................... 665 General change ....................................................... 387 metrics ......................................................... 207, 208
DDIC ................................................................. 102, 103 user roles .............................................................. 663 process .................................................................. 386 real-time monitoring ...................................... 207
Defect ......................................................................... 687 workflows ............................................................ 665 Generic critical objects ........................................ 445 Intermediate events ............................................ 303
creating ................................................................ 686 Embedded search ........................................ 132, 508 Global locking ......................................................... 497 Internal database comparison ........................ 767
Defect correction ................................................... 378 package size configuration .......................... 269 Go-live dates ............................................................ 427 Issue ........................................................................... 622
process .................................................................. 379 search connectors configuration ............... 268 Graphical modeling environment ................. 298 IT requirements .................................. 525, 527, 546
Defined status ........................................................ 525 search model configuration ......................... 268 Graphical process modeling ............................. 298 define and approve ......................................... 546
Deleting releases ................................................... 428 Embedded support ..................................... 587, 602 collaboration diagrams ................................. 299 SMIR ...................................................................... 519
Demilitarized zone (DMZ) ................................. 137 End events ................................................................ 303 monitoring decorators ................................... 300 IT Service Management (ITSM) ....................... 551
Dependencies ............................................... 337, 418 End of deployment ............................................... 315 analytics .............................................................. 612
Deploy to scope ..................................................... 315 End user groups ..................................................... 560 H end users .............................................................. 562
Detail analysis list ................................................. 759 End users ................................................................... 560 frontend Integration ...................................... 597
Development branch ................................ 326, 346 End-to-end analysis .............................................. 232 Harmonized RFC communication IT service provider scenario ......................... 554
Development library ........................................... 275 End-to-end processes ................................. 281, 282 infrastructure ..................................................... 450 key features ........................................................ 577
Development system ....................... 346, 401, 410 order-to-cash ...................................................... 282 Host agent ................................................................ 166 message details ................................................ 578
Diagnostic agents .............. 65, 137, 140, 150, 166 End-to-end test configuration ......................... 704 Host analysis tool .................................................. 239 message status values ................................... 572
authentication policy ....................................... 65 End-user experience monitoring (EEM) ...... 187 HP ALM ...................................................................... 742 overview .............................................................. 552
installation ......................................................... 144 Enhanced CTS (CTS+) ....................... 433, 434, 468 HP Unified Functional Testing (UFT) ............ 693 reporting and analytics ................................. 603
migrate connection method .......................... 65 overview ............................................................... 434 upgrade ................................................................. 739 reporting features ............................................ 611
registering ................................................. 144, 145 Errors .......................................................................... 109 HTTPS configuration ........................................... 105 requestor ............................................................. 564
Diagnostic relevance ........................................... 235 Event rule ................................................................. 177 SAP BW ................................................................. 604
Diagnostic users .................................................... 119 best case ............................................................... 184 I SAP Digital Business Services
Digital content verification .............................. 144 types of rules ...................................................... 177 integration ..................................................... 586
Digital signatures .................................................. 260 Exception analysis ................................................ 237 iBase .................................................................. 406, 566 SAP Fiori integration ...................................... 601
authorization groups ..................................... 261 Executable library ................................................. 274 Import dependencies .......................................... 428 SAP Jam feed ...................................................... 586
creation ................................................................ 260 structure ............................................................... 274 Incident Management ......................................... 555 SAP software components integration ... 597
PSE .......................................................................... 260 Extractors ................................................................. 164 Incidents ......................................................... 555, 592 scenarios .............................................................. 553
signature strategy ............................................ 262 primary tools ...................................................... 165 relationships ....................................................... 582 software provider scenario .......................... 554
Document types .................................................... 293 pull .......................................................................... 164 Information Technology Infrastructure standard scenario ............................................ 553
status schemas ........................................ 294, 295 push ........................................................................ 165 Library (ITIL) ....................................................... 343 work center ......................................................... 576
Domain controller ................................................ 450 framework ................................................. 355, 563
Downgrade protection .............................. 486, 501 F v3 framework standards ................................ 312 J
benefits ................................................................. 487 Infrastructure preparation ...................... 101, 115
checks .................................................................... 489 Flat file interfaces .................................................. 205 In-place migration .................................................. 58 Java role mapping ................................................. 115
overview ............................................................... 488 metrics ........................................................ 206, 207 Integration monitoring ...................................... 195 Java stack ..................................................................... 99

792 793
Index Index

Java stack system .................................................. 117 Maintenance Optimizer ....................................... 38 Monitoring data ..................................................... 140 Process integration .............................................. 526
Job management ................................................... 769 Maintenance planner ..................................... 38, 51 Multilevel categorization ............... 360, 361, 579 Process models ......................................................... 28
Job monitoring tool ............................................. 222 LMDB ....................................................................... 53 Process step library .............................................. 272
activation ............................................................ 223 Maintenance Optimizer ................................... 52 N process step originals ..................................... 273
available jobs ..................................................... 222 Major release ................................................. 421, 427 process step reference .................................... 273
dashboard ........................................ 223, 225, 226 Managed objects .................................................... 168 N and N+1 landscape ........................................... 456 variances ............................................................. 274
thresholds ............................................................ 222 LMDB ..................................................................... 168 N+1 system .......................................... 458, 482, 485 Process steps .................................................. 272, 742
Job Scheduling Management ........................... 769 Managed systems ........................................ 507, 778 Network operations center (NOC) .................... 31 reference .............................................................. 273
configuration .............. 146, 147, 154, 162, 164 Node types ............................................................... 624 Process variant ...................................................... 300
K defining user and connection settings .... 153 Nonroutine incidents .......................................... 561 Processing log ........................................................ 362
diagnostic agents ............................................. 151 Nontransportable changes ................................ 385 Product Availability Matrix (PAM) ................ 136
Key figures ............................................................... 757 Manual downgrade checks ................................ 490 Normal changes ..... 370, 374, 401, 408, 421, 447 Production branch ............................................... 346
Key performance indicators (KPIs) ...... 160, 613 Manual testing ....................................................... 681 process .................................................................. 372 Production system ................... 105, 326, 346, 413
Knowledge Provider ............................................ 262 scripts .................................................................... 738 v. urgent change ............................................... 381 Program SLDREG .................................................. 138
Knowledge warehouse ................................. 92, 566 Mapping rules ............................................... 396, 539 Note Assistant ........................................ 97, 109, 596 Project assignment .............................................. 640
Message flow monitoring ........................ 195, 219 Notification management ................................. 179 Project countdown ............................................... 646
L configuration ..................................................... 219 global recipient pool ....................................... 179 Project Management ........................ 615, 629, 644
enabling ................................................................ 219 types of recipients ............................................ 179 Customizing ....................................................... 618
Landscape Management Database Message monitor ................................................... 197 Project tasks ......................................... 641, 642, 647
(LMDB) ................38, 45, 48, 114, 136, 147, 566 Message processors ................. 558, 566, 571, 593 O Project types integration scenarios .............. 622
automated update errors ............................... 50 Message types ............................................... 552, 587 Projects
maintenance planner ....................................... 53 Messages ......................................................... 552, 601 Object check ............................................................ 463 analysis ................................................................ 645
manual updates .................................................. 50 creation ................................................................. 563 Object reporting ..................................................... 509 effort ...................................................................... 648
relationship to the SLD .................................... 54 dispatching ......................................................... 571 Object types ................................................... 461, 622 importing ............................................................ 648
screen ............................................................... 49, 50 fields ....................................................................... 599 Obsolescence check .............................................. 713 Integrations ........................................................ 640
Lanes ........................................................................... 301 forwarding ........................................................... 573 Operations control center (OCC) ..................... 745 managing ............................................................ 628
Library generation processing ............................................................ 572 Organizational model .......................................... 632 plan ........................................................................ 651
activation ............................................................ 257 search .................................................................... 569 schedule ............................................................... 647
custom code management ........................... 257 Metrics ....................................................................... 176 P scope changes ................................................... 648
jobs ............................................................... 258, 259 available thresholds ........................................ 177 templates ............................................................ 648
Library Generation Cockpit .............................. 257 counter threshold ............................................. 184 Partner tools ............................................................ 741
Locks ........................................................................... 498 threshold types .................................................. 176 Personal security environment (PSE) ........... 260 Q
Log entries ................................................................ 607 threshold values ................................................ 176 PFCG authorization roles ................................... 569
Logging ...................................................................... 362 Microsoft Azure ....................................................... 32 Phase cycle .................................. 355, 397, 475, 476 Quality advisory board ....................................... 322
Logical component groups (LCGs) ........... 37, 41, Microsoft Project ................................................... 648 close ........................................................................ 415 Quality assurance system (QAS) ............ 312, 382
285, 325, 426 integration .......................................................... 649 complete ............................................................... 415 Quality Gate Management (QGM) ....... 309, 310,
defining ...................................................... 285, 286 Migration .................................................................... 59 create ..................................................................... 474 459, 518
free groups .......................................................... 301 Milestones ............................................ 330, 647, 653 options .................................................................. 398 calendar and landscape views .................... 340
with sites activated ............................................ 42 Minor release .......................................................... 421 recycle .................................................................... 415 change cycles ..................................................... 316
Logical components (LCs) ........ 86, 285, 286, 346 Modular processes ................................................ 283 transaction .......................................................... 413 ChaRM ............................................... 310, 311, 319
Logical groups .......................................................... 78 Monitored databases ........................................... 141 Pink Elephant .......................................................... 352 creating changes .............................................. 335
Monitoring and Alerting Infrastructure Portfolio Management ........................................ 615 functional usage .............................................. 335
M (MAI) ............................................................... 92, 164 Preliminary import changes ............................. 401 key features ............................................... 311, 314
diagnostic agents ............................................. 166 Preliminary import process .............................. 375 maintaining changes ..................................... 336
Maintenance branch ............................................ 346 RFCs ........................................................................ 165 Problem Management ........................................ 556 phases ................................................................... 315
Maintenance landscape ..................................... 496 solution tool plug-ins ...................................... 165 Process flow ................................................... 522, 524 roles and responsibilities .............................. 319

794 795
Index Index

Quality Gate Management (QGM) (Cont.) Remote function call (RFC) (Cont.) Reusability via libraries ...................................... 247 SAP Digital Business Services ...... 554, 559, 561,
scenario ................................................................ 330 destination and user ....................................... 149 Roadmaps ................................................................. 638 586, 590
setup ................................................... 320, 329, 335 destinations ........................... 399, 453, 591, 602 node types ........................................................... 622 SAP EarlyWatch
solution ................................................................ 323 infrastructure ..................................................... 449 project templates .............................................. 638 activation ............................................................ 155
task lists ............................................................... 341 metrics .................................................................. 200 structure type ..................................................... 622 adding recipients ............................................. 158
Quality Gates (Q-Gates) ........ 310, 312, 314, 331, read access .......................................................... 149 Role types ................................................................. 774 alert activation ................................................. 152
338, 647, 653 SAP Solution Manager ................................... 149 Roles ........................................................ 521, 634, 772 alerts ..................................................................... 136
colors ..................................................................... 340 trusted systems .................................................. 149 assignment .......................................................... 774 report configuration .................... 155, 157, 160
deploy to scope .................................................. 317 Reporting service .................................................. 510 planning ............................................................... 635 reports ......................................................... 135, 155
end of deployment ........................................... 317 Repository objects ................................................ 661 Root cause analysis ............................................... 231 retention period ................................................ 157
system roles ........................................................ 332 Request for change ....... 365, 367, 383, 385, 387, SAP Fiori ............................................................... 231 system selection ............................................... 159
Quality management process ................ 317, 318 415, 477, 483, 518, 643 troubleshooting tools ..................................... 232 SAP Enterprise Support ......................................... 33
best practices ..................................................... 318 create and approve .......................................... 405 Rule-based scoping ................................................. 83 SAP Fiori ............................................................ 30, 601
harmonization .................................................. 317 mandatory fields .............................................. 405 SAP Fiori apps ......................................................... 748
Queries (ELEM) ....................................................... 467 process steps ....................................................... 369 S external access .................................................. 781
Queued RFCs (qRFCs) ........................................... 209 Requirements Management ................... 517, 629 SAP Fiori launchpad ....... 30, 127, 348, 473, 513,
metrics .................................................................. 209 authorizations ................................................... 529 SAP ActiveEmbedded ............................................ 34 540, 563, 575, 613, 633, 763, 775
monitoring .......................................................... 209 concept ................................................................. 519 SAP Adaptive Server Enterprise (SAP ASE) ... 140 access .................................................................... 780
reporting .............................................................. 209 configuration ..................................................... 529 SAP Basis ................................................................... 771 test preparation ................................................ 674
statuses ................................................................. 209 functionality ....................................................... 540 SAP Basis 7.0 ............................................................ 752 SAP Fiori tiles ................................................. 746, 780
integration .......................................................... 526 SAP Best Practice Explorer ................................... 28 SAP Gateway ........................................................... 780
R transaction types .............................................. 539 SAP Best Practice packages ............... 40, 296, 616 SAP Gateway services ................................. 121, 204
user story ............................................................. 519 importing ............................................................. 296 metrics .................................................................. 204
Rapid-deployment solutions (RDS) ............... 295 Requirements manager ............................ 420, 525 process documentation ................................. 297 SAP GUI ..................................................................... 598
Reassigned changes ............................................. 337 Resource planning ................................................ 629 process models .................................................. 298 SAP HANA Transport for ABAP ....................... 467
Reference objects .................................................. 582 functionality ....................................................... 633 SAP Business Client .............................................. 633 SAP Jam ..................................................................... 585
Release cycles ............................. 355, 417, 419, 430 maintain availability ...................................... 630 SAP Business Process Automation by SAP MaxAttention .................................................. 34
creation ................................................................ 429 teams ..................................................................... 631 Redwood .............................................................. 770 SAP NetWeaver Administrator ....................... 117
details .................................................................... 420 Responsibility assignment matrix SAP Business Warehouse (SAP BW) ............... 603 SAP NetWeaver AS ABAP ...................................... 97
management ............................................ 424, 430 (RACI matrix) ...................................................... 184 activities ............................................................... 608 SAP NetWeaver AS Java ......................................... 46
Release dates ........................................................... 428 Retention period ................................................... 156 client ........................................................................ 97 SAP Notes ................................................................. 594
Release Information Note (RIN) ...................... 112 Retrofit ................................ 346, 401, 456, 482, 483 content activation ............................................ 122 options ................................................................. 596
Release Management ....................... 371, 417, 528 automatic import ............................................. 461 enable .................................................................... 608 searching ............................................................. 595
ChaRM .................................................................. 422 data ........................................................................ 468 extraction settings ........................................... 610 SAP Portfolio and Project Management
overview ............................................................... 417 development system ....................................... 475 maintain users ................................................... 606 (SAP PPM) ......................................... 344, 429, 615
setup ...................................................................... 423 errors ...................................................................... 481 options .................................................................. 604 configuration ..................................................... 617
synchronized go live ....................................... 418 from task list ....................................................... 478 reporting .............................................................. 606 prerequisites ....................................................... 617
Release planning ...................... 417, 421, 424, 426 key feature ........................................................... 458 reporting configuration ................................. 609 project ................................................................... 626
Release status schema ......................................... 666 process ........................................................ 459, 480 SAP BusinessObjects BI ....................................... 436 SAP Process Integration (SAP PI)
Release status value ............................................. 665 responsibilities ................................................... 469 SAP Cloud Appliance Library .............................. 32 alert rules ............................................................ 197
signature strategy ............................................ 666 SAP BW objects .................................................. 467 SAP Collaboration ................................................. 587 message groups ................................................ 204
Release track .................................................. 425, 426 setup ...................................................................... 471 SAP Customer Relationship Management message statuses ............................................. 203
definition ............................................................. 424 standard checks ................................................ 461 (SAP CRM) ............................................................ 357 metrics ......................................................... 202, 203
Remote function call (RFC) ...................... 149, 165 system ................................................................... 340 7.0 ............................................................................ 352 monitoring templates .................................... 202
change manager ............................................... 149 target system ...................................................... 470 middleware ......................................................... 215 SAP Process integration (PI) monitoring .... 195
connections ..................................... 150, 473, 497 transports .................................................. 478, 479 middleware metrics ......................................... 217 capabilities ......................................................... 196

796 797
Index Index

SAP Process integration (PI) monitoring (Cont.) SAP Solution Manager 7.2 (Cont.) Scripts ......................................................................... 186 Solution Documentation (Cont.)
technical prerequisites ................................... 197 upgrade .................................................................. 55 deployment ......................................................... 190 content activation ........................................... 248
tools ....................................................................... 196 upgrade activities ............................................... 67 editing ................................................................... 191 digital signatures ............................................. 260
SAP Process Orchestration (SAP PO) ............. 781 upgrade and migration options ................... 58 executing .............................................................. 189 displaying branches ........................................... 44
SAP S/4HANA .................................................... 27, 99 upgrade from Solution Manager 7.0 .......... 57 HTTP script recorder ........................................ 187 document attributes ....................................... 264
SAP Service Marketplace .................................... 591 upgrade planning ........................................ 55, 60 naming .................................................................. 188 document handling ........................................ 262
SAP service tools ................................................... 140 upgrade prerequisites ....................................... 90 SAP GUI ....................................................... 186, 187 document values .............................................. 262
SAP Solution Manager upgrade restrictions .......................................... 61 script editor ......................................................... 188 indexing ...................................................... 270, 271
cloud ........................................................................ 32 upgrade scope ...................................................... 82 uploading ............................................................. 189 prerequisites ....................................................... 248
configuration ....................................................... 95 upgrade simplified procedure ....................... 59 Search criteria ......................................................... 569 process .................................................................. 272
maintenance ........................................................ 72 upgrade standard procedure ......................... 58 Security ...................................................................... 771 SEA ......................................................................... 732
managing systems ........................................... 135 upgrade vs. new implementation ................ 55 Self-monitoring tool ............................................ 227 template users ................................................... 255
postinstallation tasks ....................................... 96 upgrade with SAP NetWeaver 7.4 ................. 71 alert inbox ........................................................... 230 Solution landscape .................................................. 77
roles ........................................................................ 772 SAP Solution Manger 7.2 ...................................... 37 alerts ............................................................ 228, 229 Solution Landscape Unified Directory ........ 769
security ................................................................. 771 SAP Standard Support ........................................... 33 dashboard ............................................................ 229 Solution Readiness dashboard ........................ 653
Setup Wiki ............................................................ 139 SAP Support ............................................................. 137 templates ............................................................. 227 Solutions ............................................. 38, 39, 78, 284
usage rights .......................................................... 33 SAP Support Portal ......... 52, 72, 97, 98, 107, 108 Semiautomatic retrofit ............................. 462, 485 best practices ..................................................... 284
user setup ............................................................ 101 SAP support tools .................................................. 162 Semidynamic TBOMs ................................ 709, 714 category ............................................................... 580
SAP Solution Manager 7.1 .......................... 38, 349 installation .......................................................... 142 executable entities ........................................... 716 creation ................................................................... 40
multiple projects ............................................... 742 SAP Web Dispatcher .................. 69, 118, 782, 783 generate ................................................................ 715 defining ................................................................ 284
Solution Documentation ................................ 43 configuration ..................................................... 127 Service message ..................................................... 593 diagram .................................................................. 39
test management ............................................. 737 installation ............................................................ 69 Service Request Management .......................... 557 naming ................................................................. 324
SAP Solution Manager 7.2 ................ 38, 135, 518 profile parameters ........................................... 783 Single roles ............................................................... 774 Source system ........................................................ 137
adding distribution list .................................. 159 SAP_ALL profile ...................................................... 102 Sites .............................................................. 38, 40, 292 Sprint ......................................................................... 653
branches ................................................................. 87 SAP0 Standard Import Strategy ....................... 401 creating ................................................................. 292 SSL ............................................................................... 782
clean up documentation ................................. 79 SAP1 Deletion of Import Buffer Strategy .... 401 enabling ................................................................ 292 SSL encryption ....................................................... 782
close activation ................................................... 93 SAP-delivered roles ............................................... 772 Six-system landscape .......................................... 458 ST-A/PI .......................................... 142, 165, 235, 752
configuration ....................................................... 56 SAP-OSS RFC ........................................... 98, 105, 110 SLA thresholds ........................................................ 191 Stack XML ................................................................... 75
content activation ........................ 75, 76, 89, 92 SAProuter ................................................ 98, 107, 143 Software Logistics Toolset (SL Toolset) ........... 73 Standalone Retrofit .............................................. 465
data collection ................................................... 160 SAPUI5 ............................................................. 611, 747 1.0 SPS19 .......................................................... 73, 74 Standard entities ................................................... 257
data extraction and processing ................. 167 Scheduled action ................................................... 363 best practices ................................................. 74, 75 Start events ............................................................. 302
designing system landscape .......................... 85 Scheduling Enabler ............................................... 770 Software Provisioning Manager Static TBOMs ................................................. 710, 714
install notes .......................................................... 76 Scope ...................................................... 399, 420, 525 (SWPM) ........................................................... 74, 144 executable entities .......................................... 716
LCGs advancements .......................................... 41 Scope and Effort Analyzer (SEA) ............ 668, 721 Software Update Manager (SUM) .... 52, 58, 112 Status changes ....................................................... 536
level of impact ..................................................... 56 data collection groups .................................... 725 enabled activities ................................................ 74 ST-PI ........................................................ 142, 165, 752
new implementation benefits ....................... 57 execution ............................................................. 729 Solution architect ........................................ 420, 525 ST-TST component ............................................... 739
overview ................................................................. 25 extractors ............................................................. 725 Solution Documentation ............... 39, 43, 79, 81, ST-UI component ........................................... 30, 781
ports ....................................................................... 138 maintenance plan ............................................ 729 247, 346, 360, 523, 527, 566, 585, 624, 629, Superusers ............................................................... 560
postupgrade activities .............................. 69, 70 maintenance planner ..................................... 726 644, 742, 747 Support levels ........................................................ 560
preupgrade activities ........................................ 62 optimization ....................................................... 737 aspects ................................................................... 271 Support messages ................................................. 566
preupgrade measures ....................................... 68 prerequisites ....................................................... 722 authorization groups ...................................... 249 S-user ............................................................................ 71
solution administration .................................. 41 results .......................................................... 734, 735 authorizations ................................................... 249 Synchronized go live ........................................... 419
supported processes .......................................... 29 system types ....................................................... 730 business processes ............................................ 281 System analysis ..................................................... 237
synchronization .................................................. 48 test scope ............................................................. 733 change management ...................................... 304 log viewer ............................................................ 237
test management upgrade ........................... 737 upgrade ................................................................ 740 ChaRM ................................................................... 247 tools ....................................................................... 237
third party tools ................................................ 166 configuration ..................................................... 248 System data container ........................................ 699

798 799
Index Index

System landscape .................................................. 285 Task list ............................... 341, 404, 416, 431, 443 Test plan management ............................. 675, 743 Transaction (Cont.)
definition ............................................................. 331 Task status mapping ............................................ 621 create test plan .................................................. 677 AL11 ........................................................................ 206
System Landscape Directory (SLD) ... 38, 45, 48, Task type ................................................................... 619 options .................................................................. 676 BP ............................................................................ 321
62, 98, 114, 147 Technical bill of materials (TBOM) ....... 707, 708 settings .................................................................. 678 BP_GEN ................................................................ 124
bridge ...................................................................... 46 configuration ..................................................... 698 test package ........................................................ 679 BP_USER_GEN ................................................... 626
configuration ....................................................... 46 generate ...................................................... 716, 717 test sequence ...................................................... 679 BRFPLUS ............................................................... 571
data flow ................................................................ 45 obsolescence check .......................................... 713 upgrade ................................................................. 741 CMWQ .......................................................... 215, 218
data suppliers ...................................................... 46 worklist ................................................................. 709 Test planning .......................................................... 670 CRMC_ACTION_DEF ....................................... 357
maintenance ........................................................ 47 Technical monitoring .......................................... 164 manual testing .................................................. 670 DISPLAY_ACTIVATION ..................................... 88
registration ........................................................... 46 Technical objects ............................................ 88, 434 Test preparation ..................................................... 658 DNO_CUST04 .................................................... 603
updates ................................................................... 54 Technical system ................................................... 136 Test report ................................................................ 691 ESH_ADM_TREX_DEST ................................. 128
System landscape management ....................... 48 assign ..................................................................... 325 Test scope definition ............................................ 670 ESH_COCKPIT .................................................... 268
System monitoring .................................... 167, 169 Template users ............................................. 255, 624 Test scope optimization ........................... 734, 742 ESH_EXTR_USER .............................................. 133
alert inbox ........................................................... 181 Templates ................................................................. 169 Test script ................................................................. 699 ESH_MODELER ................................................. 268
alerts ...................................................................... 178 database templates ......................................... 169 Test Suite ......................................................... 364, 657 FB03 ....................................................................... 705
dashboard ........................................................... 182 host templates ......................................... 170, 171 activate services ................................................ 659 FB60 ...................................................................... 705
event rule ............................................................. 177 technical instance templates ....................... 171 administration .................................................. 668 IB52 ........................................................................ 566
managed object types .................................... 169 technical system templates .......................... 174 automated testing ........................................... 693 LMDB ............................................................. 48, 147
managed objects .............................................. 168 testing document types ................................. 671 change impact analysis tools ...................... 657 PREPARE_ACTIVATION ............................. 82, 92
metrics .................................................................. 176 Test analytics and reporting ............................. 688 email notifications ........................................... 662 RMMAIN .............................................................. 638
notification management ............................ 179 common reports ............................................... 690 setup ...................................................................... 658 RPM_EMPDATA ................................................ 630
recommendations and best practices ...... 183 determining gaps ............................................. 688 test execution ..................................................... 681 RZ11 ........................................................................ 696
templates ............................................................. 169 test execution ..................................................... 690 user roles .............................................................. 660 RZ12 ........................................................................ 714
work mode management ............................. 180 testing progress ................................................. 690 work center .......................................................... 659 RZ70 ....................................................... 46, 117, 139
System monitoring dashboard ....................... 182 upgrade ................................................................ 741 Tester worklist .............................................. 681, 682 S2S_SETUP .......................................................... 206
overview ............................................................... 182 Test automation .................................................... 743 Testing ............................................................. 373, 377 SA38 .............................................................. 120, 143
system view ........................................................ 183 Test cases Text management ................................................. 358 SAINT .................................................................... 143
System preparation .................................... 101, 105 analysis ....................................................... 674, 675 Text templates ........................................................ 584 SBGRFCMON ...................................................... 213
System recommendations ................................ 242 analyzing ............................................................. 674 Text types ....................................................... 360, 583 SCMA ............................................................ 342, 349
activation ............................................................ 242 configuration ..................................................... 672 Third-party test suite integration ................... 741 SCPR20 ................................................................. 473
change impact analysis ................................. 244 creating ....................................................... 672, 673 SAP TAO 3.0 SP 07 ............................................ 742 SCTS_HTA ........................................................... 468
ChaRM .................................................................. 244 statuses ....................................................... 669, 670 Three-color rule ...................................................... 176 SDCCN ................................................................... 158
configuration ..................................................... 242 Test classification category ............................... 668 Tiered support ........................................................ 559 SE09 ........................................... 373, 411, 465, 481
dashboard ........................................................... 243 Test configurations .................................... 699, 738 Time recording ............................................. 363, 637 SE10 ............................................................... 373, 411
integrations .............................................. 244, 245 Test coverage ........................................................... 670 Time tracking .......................................................... 637 SE38 ............................................ 68, 78, 79, 81, 723
support package patches .............................. 245 Test data containers (TDCs) ........... 699, 702, 703 Top issue ................................................................... 623 SE80 .......................................................................... 67
UPL ......................................................................... 245 external variants .............................................. 704 Trace ............................................................................ 764 SECATT ........................................................ 702, 705
System RFC .............................................................. 399 Test execution .............................................. 681683 Trace analysis .......................................................... 233 SGEN ......................................................................... 72
System templates ....................................... 359, 584 background ......................................................... 686 HTTP analysis summary ................................ 233 SICF ........................................................................ 248
System users ........................................................... 778 foreground .......................................................... 685 Tracing ....................................................................... 194 SLAN ................................ 255, 257, 296, 323, 425
scheduling ........................................................... 684 Tracking ..................................................................... 526 SLG1 .............................................................. 363, 484
T tracking status ................................................... 682 Transaction SM_BPCA_SPRO_SLF_CHK .......................... 715
Test Management ................................................. 657 /IWFND/MAIN_SERVICE ............................... 121 SM_BPCA_TB_GEN ......................................... 716
Target release .......................................................... 653 Test packages .......................................................... 679 /IWFND/MAINT_SERVICE ............................. 618 SM_CRM .................................. 322, 351, 405, 426
Target system ......................................................... 137 Test phase ....................................................... 419, 420 /N/TMWFLOW/CONFIG_LOCK ......... 499, 502 SM_WORKCENTER ..... 30, 145, 156, 329, 676,
Target system requirements ............................ 136 /UI2/INVAL_CACHES ...................................... 781 688, 729, 763

800 801
Index Index

Transaction (Cont.) Transaction types (Cont.) TREX (Cont.) W

SM34 ............................................................ 250, 254 business ...................................................... 390, 667 new connection ................................................. 131
SM36 ........................................................................ 98 change ................................................................... 391 sizing ...................................................................... 128 Wave ........................................................................... 653
SM37 ............................................................. 259, 686 copy ........................................................................ 388 Web Client UI ......... 351, 398, 405, 430, 474, 481,
SMCR ..................................................................... 773 customer namespace ...................................... 534 U 540, 544, 547, 563, 574
SMMJ ..................................................................... 375 mapping rules .................................................... 396 reporting .............................................................. 511
SMOHQUEUE ..................................................... 218 specify used ......................................................... 534 UI enhancements .................................................... 32 Web service calls ................................................... 201
SMRE ...................................................................... 419 standard ............................................................... 394 Upgrade process ...................................................... 58 metrics .................................................................. 202
SMUD_MODEL_BROWSER ................. 251, 252 Transaction unit .................................................... 213 UPL configuration ................................................. 723 monitoring ................................................ 201, 202
SMW3_00 ............................................................ 121 Transactional correctness tool ........................ 764 housekeeping settings .................................... 723 Wily Introscope Agent ........................ 96, 119, 166
SMWMFLOW ............................................ 215, 218 Transport .................................................................. 338 Urgent changes ............... 375, 380, 383, 401, 421 Java Byte Code Adapter ................................. 166
SMWMQUEUES ....................................... 215, 217 Transport clusters ................................................. 436 User administration tool ......................... 775, 777 Wily Autoprobes ............................................... 166
SMWP .................................................................... 217 Transport collection ............................................. 436 User experience (UX) .................................... 30, 574 Wily Introscope Enterprise Manager ............ 166
SNOTE .................................. 77, 97, 110, 462, 596 Transport control .................................................. 452 User experience monitoring ............................ 185 host analysis ...................................................... 239
SOLADM ... 39, 40, 44, 254, 255, 257, 284, 296 Transport domain controller ........................... 452 activating ............................................................. 190 system analysis ................................................. 238
SOLAR_PROJECT_ADMIN ............................. 344 Transport landscape configuration ................. 79 configuration ..................................................... 186 Work modes ................................................... 180, 181
SOLAR01 ................................................................. 28 Transport logs ......................................................... 514 end user experience monitoring ................. 185 Worklist .................................................................... 569
SOLAR02 ................................................................ 28 Transport Management ........................... 399, 432 User experience monitoring Workload analysis ....................................... 234, 235
SOLDOC ................ 255, 267, 272, 297, 585, 672 configuration ..................................................... 451 dashboard .................................................. 192, 193 Worksoft Certify
SOLMAN_SETUP ........ 69, 89, 94, 98, 105, 147, features ................................................................. 449 User management engine (UME) ..................... 99 upgrade ................................................................ 739
156, 163, 187, 189, 219, 228, 248, 257, 293, Transport object data ........................................... 510 User templates ............................................. 359, 584
305, 320, 449, 453, 455, 497, 530, 534, 604, Transport of copies .................. 312, 314, 374, 448 X
617, 667, 723, 738, 742, 752, 775 import ................................................................... 412 V
SOLMAN_WORKCENTER ........... 163, 348, 633, Transport requests ........ 340, 352, 365, 373, 381, XBP ............................................................................. 769
676, 708, 718 411, 477, 478, 484 Value chain ................................................................ 29 xSearch ............................................................ 588, 595
SPAM ..................................................................... 143 create ..................................................................... 410 diagrams .............................................................. 300
SPAU ........................................................................ 72 fields ....................................................................... 409 Z
SPDD ........................................................................ 72 Transport routes .................................................... 453
SPRO ................................................... 631, 658, 666 Transport variant GUIDs .................................... 467 Z roles ............................................................... 777, 780
ST03N .................................................................... 235 Transportable configuration ............................ 390
ST12 ......................................................................... 165 Transportable objects .......................................... 466
ST14 ........................................................................ 165 Transportation management system
STMS ...................................................................... 452 (TMS) ...................................................................... 346
STPFE ..................................................................... 685 Transporting ........................................................... 433
STWB_OLD .......................................................... 741 Transports ............................................ 312, 339, 453
SU01 .......................................... 102, 115, 663, 777 assign/decouple ................................................ 440
SZENPLUGIN ....................................................... 501 external ................................................................. 440
Transaction RFCs (tRFCs) ................................... 212 modifiable ........................................................... 440
metrics .................................................................. 212 tracking ................................................................ 446
Transaction status ................................................ 621 Trend analysis ......................................................... 757
Transaction type TREX ..................................................................... 95, 508
used ........................................................................ 392 administration console .................................. 130
Transaction type copy tool ..................... 531, 537 configuration ..................................................... 129
Transaction types ........... 365, 369, 533, 564, 581, installation and configuration ................... 128
611, 618, 619
adjusting .............................................................. 537

802 803
 First-hand knowledge.

Steve Christian is the testing and SAP Solution Manager practice lead at
NIMBL. With more than 14 years of hands-on functional and technical experti-
se, Steve has differentiated himself as an SAP thought-leader and educator.

Michael Pytel is the chief innovation officer and co-foun-

der of NIMBL. He has 15 years of hands-on technical
experience in SAP, with expertise that includes SAP Solution
Manager, SAP NetWeaver/Basis, mobility, and SAP HANA.
He is the author of Implementing SAP Business Suite on SAP
HANA and Implementing SAP Fiori Security.

Jereme Swoboda is an experienced senior SAP Solution

Manager architect and the author of SAP Presss Upgra-
ding to Solution Manager 7.2. In his role as a consultant at
NIMBL, Jereme has integrated SAP Solution Managerin-
cluding implementing complex technical monitoring and
technical operationson a variety of platforms for both
large and small companies.

Nathan Williams is the Global SAP Solution Manager

Practice Lead at Monocle Systems. For over a decade, Nat-
han has supported organizations in their efforts to leverage
SAP Solution Manager as an integral component to mana-
ge their SAP solutions across the entire application lifecycle.
He is the author of ITSM and ChaRM in SAP Solution Mana-
ger.

Steve Christian, Michael Pytel, Jereme Swoboda, Nathan Williams

SAP Solution Manager - Practical Guide
803 Pages, 2017, $79.95 We hope you have enjoyed this reading sample. You may recommend
ISBN 978-1-4932-1544-7 or pass it on to others, but only in its entirety, including all pages. This
reading sample and all its parts are protected by copyright law. All usa-
www.sap-press.com/4411 ge and exploitation rights are reserved by the author and the publisher.