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    Kingsdown: Case Study UPS Supply Chain Solutions

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    Kingsdown is one of the largest independent sleep-system manufacturers in the u.s. The company distributes its premium sleep systems to hundreds of retailers. UPS Supply Chain Solutions brought advanced transportation technology to the delivery network.

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    Kingsdown: Case Study UPS Supply Chain Solutions

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    Kingsdown is one of the largest independent sleep-system manufacturers in the u.s. The company distributes its premium sleep systems to hundreds of retailers. UPS Supply Chain Solutions brought advanced transportation technology to the delivery network.

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    Kingsdown is one of the largest independent sleep-system manufacturers in the u.s. The company distributes its premium sleep systems to hundreds of retailers. UPS Supply Chain Solutions brought advanced transportation technology to the delivery network.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    56 views2 pages

    Kingsdown: Case Study UPS Supply Chain Solutions

    Uploaded by

    winsingh3
    Kingsdown is one of the largest independent sleep-system manufacturers in the u.s. The company distributes its premium sleep systems to hundreds of retailers. UPS Supply Chain Solutions brought advanced transportation technology to the delivery network.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    UPS Supply Chain Solutions SM

    case study

    Kingsdown Finds Dream Solution in High Tech Kingsdown


    Fleet Management Consumer Goods

    Kingsdown is one of the largest independent sleep-system manufacturers in GEOGRAPHIC AREA SERVED
    the United States. Building on a nearly 100-year-old tradition as an industry United States
    leader, Kingsdown’s premium sleep systems combine handcrafted quality
    with innovative technology. The company called on UPS Supply Chain
    Solutions to bring the same kind of attention to detail and advanced tech-
    CHALLENGE
    nological capabilities to the management of its delivery fleet.
    Maximize efficiency and tighten
    inventory controls while providing
    Client Challenge
    premium service in the delivery of
    Kingsdown is headquartered in Mebane, North Carolina, and operates four high-end bedding products to
    additional manufacturing facilities in Virginia, Tennessee, Florida and retailers.
    Oklahoma. The company distributes its premium sleep systems to hundreds
    of retailers throughout the United States and internationally.

    Previously, Kingsdown outsourced its domestic delivery fleet to a third- SOLUTION


    party logistics provider. In order to continue growing its business, Dedicated contract carriage (DCC)
    Kingsdown made the move to UPS Supply Chain Solutions, capitalizing on equipped with advanced trans-
    a long tradition of professional service, an extensive logistics network, and portation technology that increases
    advanced IT systems. visibility and data access through-
    out the supply chain.
    “We made the right choice,” said Patrick Flippin, Kingsdown President and
    Chief Operating Officer. “With UPS Supply Chain Solutions, we moved up
    from a basic dedicated contract carriage service to one with the kind of
    automation that has expanded our opportunities, lowered costs, and R E S U LT S
    increased customer service.” • Reduced overall transportation
    costs
    Our Solution
    • Increased on-time delivery rate
    UPS Supply Chain Solutions introduced advanced transportation technology
    to the Kingsdown delivery network, increasing visibility and providing real- • Enhanced inventory control
    time confirmation throughout every key phase of the operational loop.
    • Improved customer service and
    Dispatch operations supervisors use automated routing tools that map out key performance metrics
    optimal trip plans for dedicated Kingsdown operations and trucks that depart
    from the company’s five manufacturing centers. The routing tool also aids in
    the loading configuration of the tractor-trailers to ensure that unloading pro-
    ceeds efficiently.

    Sophisticated handheld computers with global positioning system (GPS)


    “ With UPS Supply
    Chain Solutions, we
    and scanning capabilities bring tremendous value to the solution.
    Complete trip plans are accessible, including a tag number for each moved up from a
    product to be delivered and the delivery stop associated with it. As items
    basic dedicated
    are loaded onto a trailer, tag numbers are scanned and the data is simulta-
    neously uploaded into the handheld computer and the dispatch manage- contract carriage
    ment system. At each stop, product verification is captured by the hand-
    service to one with
    held units. Delivery confirmation is transmitted via satellite to the UPS
    Supply Chain Solutions dispatch system, enhancing visibility and tracking the kind of auto-
    capabilities throughout the Kingsdown fleet.
    mation that has
    “Not only are we reducing days in our billing cycle, we’re also getting expanded our
    information about scheduling, routing, deliveries, and any discrepancies in
    real time,” Flippin said. “With our previous system, once the trucks left the opportunities,
    loading dock we were unable to track them. Now the delivery trucks are an lowered costs, and
    electronic extension of our manufacturing operation.”
    increased customer
    Flippin views UPS Supply Chain Solutions as a critical part of his business.
    service.”
    “Our fleet is on the front line to deliver solutions that meet our customers’
    demands,” he said. “The entire UPS Supply Chain Solutions team works
    hard to help us accomplish our goals.”
    —Patrick Flippin,

    While on the road, directions for each stop on the route are accessible via President
    handheld computers. The automated trip plan estimates the time and
    and Chief Operating Officer,
    mileage required to arrive at each stop. Operations supervisors can commu-
    nicate with the fleet using the text messaging feature of the computers, Kingsdown
    enabling proactive responses in case of unexpected delays.

    In addition, the automated route planner also determines if raw materials


    can be efficiently picked up for Kingsdown on return trips, or if the empty
    trailers can be filled with third-party freight. Maximized route planning
    helps drive greater efficiencies across Kingsdown’s transportation fleet.

    Key performance metrics captured by the DCC system provide accounta-


    bility throughout the delivery cycle. Regular management reports validate
    that UPS Supply Chain Solutions consistently exceeds 98 percent on-time
    For more information please contact us
    delivery performance and reduces Kingsdown’s total transportation costs. 1.800.742.5727 U.S.
    1.678.746.4365 International
    “The synergy of the information technology that UPS Supply Chain [email protected]
    Visit us at ups-scs.com
    Solutions brings to our company and our customers is vital,” Flippin said.
    “Our expertise is in the furniture and bedding industry. There is no way that © Copyright 2004 United Parcel Service
    of America, Inc. UPS, the brandmark, and
    we could provide the sophisticated technology that UPS Supply Chain the color brown are trademarks of

    E
    United Parcel Service of America, Inc.
    Solutions employs to get us to where we are today.” All rights reserved. 10% Post-consumer goods
    CS.SCS.CG.515 7/04

    UPS Supply Chain SolutionsSM

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