Wireless Point-to-Point Troubleshooting

Guide

Document ID: 14242

Updated: Apr 27, 2006

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Related Products
Wireless, LAN (WLAN)

Cisco WT2750 Multipoint

Broadband Wireless
System

Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Where is the Potential Problem?
Status Line Condition
Radio x is Up -- Line Protocol is Up
Radio x is Up -- Line Protocol is Down
Radio x is Down -- Line Protocol is Down
Related Information
Related Cisco Support Community Discussions

Introduction
This document is an aid to troubleshoot wireless connections.? The first steps to take is to answer
the questions in this document to become familiar with what kind of wireless link you use, and with
what type of equipment.? From there, you can proceed to the chart and perhaps find your possible
problem and the necessary steps to take to resolve the issue.

Prerequisites
Requirements

There are no specific requirements for this document.

Components Used
This document is not restricted to specific software and hardware versions.

The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Where is the Potential Problem?

When you troubleshoot wireless connections, consider these questions:

What type of link is this??Microwave Multi-point Distribution System (MMDS)Unlicensed

National Information Infrastructure (UNII)?Refer to Unlicensed Frequencies.
How far is the link? (miles)
Is the link a line-of-sight link?? If yes, how do you know??
If this is a UNII link, check for interference as a higher priority on your checklist.
What is the antenna size?? Gain?? Is the antenna properly polarized?Refer to Antennas.
What is the cable length from the transverter to the antenna?? What type of cable?Refer to
Cable and Connector Loss.
Are there other antennas close to yours?? If so, can you determine if they emit signals that
cause you an interference problem? The mere proximity of other antennas generally does not
pose a problem if:The antennas do not emit signals that can interfere with yours; andThe
antennas are not within your path axis.
For additional help with these questions, see the "Related Information" section.

Status Line Condition

Radio x is Up -- Line Protocol is Up

Possibl
Checks &
e Comme
Observati Solutions
Problem nts
ons
s
This is the proper status
--------- --------- line condition. No action
is required.

Radio x is Up -- Line Protocol is Down

Possi
ble Checks &
Solutions Comments
Probl Observations
ems
Interf Run Try to locate If interference is
 source of
the source of
interference
trouble, the SNR
histograms (for example,
readings must
and/or nearby
show a
snapshots; antennas)
erenc degradation that
measure SNR Change
e correlates in time
and Rx signal polarization of
with the noted
level at both antennas or
periods of poor
ends of the link frequency
link performance
channel (UNII
or outages
only)
Check antenna
alignment
Change
Check
bandwidth and
cable/connecto
throughput Change the
r integrity
Poor setting throughput
(possible
(weak Replace faulty setting as a
moisture in
) cables if work-around.
cables) Check
receiv necessary Only change
transmit power
e Reconfigure throughput
level for the
signal Tx power settings after you
link Check for
level setting if try the other
path blockage
necessary solutions given.
of link (for
Realign
example,
antennas
trees,
buildings, etc.)
Check the
configuration
Loop and issue the
Disable
back show run and
loopback
enabl show
command
ed interface
radio slot/port
commands
Check the
Incorr
configuration,
ect - This parameter
and issue the
throu Adjustthrough must be set the
show run
ghput put setting same at both
command Run
settin accordingly ends of the link
a histogram to
g
check the SNR
Check all
Fault control cable
y connections;
contr wiggle
suspected Replace cable
ol
control cable or connections
cable
while you if necessary
conn
ection monitor link
; status to verify
faulty
 connection

Radio x is Down -- Line Protocol is Down

Possi
Checks &
ble
Observatio Solutions Comments
Proble
ns
ms
Check the
Note that if this is
configuratio
Radio the problem, the
n and issue
interfa output of show
the show No shut the
ce interface will
interface radio interface
shutdo display "Radio x is
radio
wn administratively
slot/port
down"
command
Try to locate
If interference is
Run source of
the source of
histograms interference
trouble, the SNR
and/or (for example,
readings must
snapshots; nearby
show a
Interfer measure antennas)
degradation that
ence SNR and Change
correlates in time
Rx signal polarization of
with the noted
level at both antennas or
periods of poor
ends of the frequency
link performance
link channel (UNII
or outages
only)
Run IF and
RF
Wirele loopback
ss line tests and Replace line
card ping the card
faulty radio
interface to
verify
Fix the
Freque Check
configuration;
ncies configuratio
Tx at one end
config n, and issue
of the link
ured the show
matches to the
incorre run
Rx of the other
ctly command
end
Check the
Radio
configuratio
ARQ This parameter
n, and issue
config Fix the must be set the
the show
ured configuration same at both ends
interface
incorre of the link
radio arq
ctly
command
Numb Check the Fix the
er of configuratio
antenn n and issue
as set the show configuration
correct run
ly command
Incorre
Check the -Adjust the This parameter
ct
configuratio throughput must be set the
throug
n; measure setting same at both ends
hput
the SNR accordingly of the link
setting
Radio
Check the
privacy
configuratio This parameter
set the
n, and issue Fix the must be set the
same
the show configuration same at both ends
on
run of the link
both
command
sides
Trans Fix the
Check the
mit configuration,
configuratio
power and set radio
n, and issue
config transmit
the show
ured power to a
run
incorre valid value for
command
ctly the link
Use a
voltmeter to
No
check DC
power Repair/replace
voltage at
to one DC power
input to
or both supplies Turn
PFPs
transv on breaker
Check that
erters switches on
DC breaker
(ODUs PFPs
switches on
)
PFPs are
turned on
Check cable
integrity and Be sure all
connections outdoor
Ensure that Replace the connections are
cable is 50 cable if properly sealed,
ohm type necessary only use Coax-
Run debug Seal or an
radio log equivalent
verbose
Contro Check cable
l cable integrity,
betwe especially Replace the Weather proofing
en cable-to- cable if not required for
PFP LEMO necessary LEMO connector
and connector
transv junction
erter
Run debug
bad or
radio log
discon
verbose
nected
Verify by
measuring
SNR from
Have both
histograms
sides of the
Be sure
link with the
Poor antennas
same
or no are set for
polarization
receiv the same
(horizontal or
e polarization
vertical) Align
signal Be sure the
the antennas
level antennas
Replace the
are aligned
cables if
properly
necessary
Check all
cabling, IF
and RF
Check the
sticker on
Incorre
duplexer at
ct
each end of Duplexers cannot
duplex
the link to be re-tuned, they
er
ensure both must be replaced
installe
ends are for
d
the same
band plan
Duplexer at
one end
Incorre Remove,
must be
ct reverse, and
installed for
duplex reinstall ONE
tx high and
er set- of the
the other
up duplexers
side for tx
low
Run IF
loopback
test, ping
radio
interface to
ODU verify
not whether the
Replace ODU
detect line card is
ed good Run
debug
radio log
verbose to
verify the
problem
Related Information
Wireless Point-to-Point Quick Reference Sheet
Wireless Point-to-Point Frequently Asked Questions
Wireless Troubleshooting FAQs and Checklist
Wireless Sample Configuration and Command Reference
Wireless Debug Outputs From Possible Physical Connection Problems
Point-to-Point Wireless Support for the Cisco uBR7200 Series Universal Broadband
Router
Technical Support & Documentation - Cisco Systems

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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.