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Lecture 1c - Dmaic

The document provides an overview of the DMAIC process used in Six Sigma. It discusses each step of the DMAIC process: Define, Measure, Analyze, Improve, and Control. An example is given of applying DMAIC to improve the registration experience at AUB. Key aspects of each DMAIC step are defined such as identifying Critical to Quality characteristics and Key Process Input/Output Variables.

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Ahmad Chehab
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89 views15 pages

Lecture 1c - Dmaic

The document provides an overview of the DMAIC process used in Six Sigma. It discusses each step of the DMAIC process: Define, Measure, Analyze, Improve, and Control. An example is given of applying DMAIC to improve the registration experience at AUB. Key aspects of each DMAIC step are defined such as identifying Critical to Quality characteristics and Key Process Input/Output Variables.

Uploaded by

Ahmad Chehab
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Lecture 1C

The DMAIC process

INDE 430: Statistical Quality Control


Dr. Nadine Moacdieh
Fall 2016

Adapted from Montgomery (2009)


Chapter 1

Date: September 2, 2016


Admin issues
Attendance
Moodle
Office location: Annex 107
Course topics

Acceptance
sampling
Process
capability
Statistical analysis
process
Inferences control
about process
Engineering quality
statistics
Introduction fundamentals
to quality
Quality management strategies
Total Quality Management
ISO 9001
Six-Sigma
Six Sigma
Six Sigma uses the DMAIC process for project
management and completion
Tollgate reviews are performed after each step
Define
Identify project opportunity and verify or validate
that it represents legitimate breakthrough potential
Create a project charter, a short document with
the high-level description of the project
Measure
Evaluate and understand the current state of the
process
Determine the voice of the customer (VOC): a set
of critical to quality characteristics (CTQs)
Interviews
Questionnaires
Measure
Collect data on measures of quality, cost, and cycle
time
Time studies
Work sampling
Historical records
Interviews
Present the data in graphical form
Measure
Develop list of key process input variables (KPIV)
and key process output variables (KPOV)
KPIV: input that provides a significant impact on the
KPOV of a process
KPOV: measurable outcome of a process that indicates
success

KPIVs? KPOVs?
Analyze
Determine the cause and effect relationships in the
process and determine the different sources of
variability
Evaluate each KPIV to determine its impact on the
KPOVs
Statistical techniques will be studied in this class
(e.g., control charts, hypothesis testing)
Improve
Develop solutions to improve process quality
Work measurement and methods techniques
Line balancing
Layout redesign
Lean principles
Improve
Note that there is overlap between Lean and Six
Sigma principles
Lean Six Sigma combines the two
Main differences
Lean focuses on waste reduction, Six Sigma focuses on
variation reduction
Lean is more qualitative, Six Sigma uses statistical tools
Control
Create a process control plan to ensure that the
changes made will be kept up and will be useful
System for monitoring the solution that has been
implemented
Methods and metrics for periodic auditing
DMAIC example
Apply the DMAIC process to improve the
registration experience at AUB
DMAIC example

Define Measure Analyze Improve Control


What is the CTQs and What is the How can you How can this
goal? KPOVs? relationship improve the plan be
KPIVs? between KPIVs process? sustained?
What data will and KPOVs?
you collect?

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