Operator's Manual

Label Printer EOS

Made in Germany
2 Operator's Manual 2
for the following products
Family Type
EOS EOS1/200
EOS1/300
EOS4/200
EOS4/300

Edition: 02/2016 - Art.-No. 9009088

Copyright
This documentation as well as translation hereof are property of cab Produkttechnik GmbH &
Co. KG.
The replication, conversion, duplication or divulgement of the whole manual or parts of it for
other intentions than its original intended purpose demand the previous written authorization by
cab.
Trademark
Windows is a registered trademark of Microsoft Corporation in the United States and other
countries.
Editor
Regarding questions or comments please contact cab Produkttechnik GmbH & Co. KG.
Topicality
Due to the constant further development of our products discrepancies between documentation
and product can occur.
Please check www.cab.de for the latest update.
Terms and conditions
Deliveries and performances are effected under the General conditions of sale of cab.

Germany France USA Asia

cab Produkttechnik cab technologies s.a.r.l. cab Technology Inc. cab Technology Co., Ltd.
GmbH & Co KG F-67350 Niedermodern Tyngsboro MA, 01879
Tlphone +33 388 722 501 Phone +1 978 649 0293 Junghe, Taipei, Taiwan
Postfach 1904
Phone +886 2 8227 3966
D-76007 Karlsruhe www.cab.de/fr www.cab.de/us
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D-76131 Karlsruhe [email protected]
Telefon +49 721 6626-0 China
Telefax +49 721 6626-249 cab (Shanghai)Trading Co., Ltd.
www.cab.de
[email protected] Phone +86 21 6236-3161
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[email protected]

Representatives in other countries on request

Table of Contents 3
1 Introduction.....................................................................................5
1.1 Product Description..........................................................................5
1.2 Instructions.......................................................................................5
1.3 Intended Use....................................................................................6
1.4 Safety Instructions............................................................................6
1.5 Environment......................................................................................7

2 Installation.......................................................................................8
2.1 Device Overview...............................................................................8
2.2 Unpacking and Setting-up the Printer.............................................10
2.3 Mounting the Cutter........................................................................ 11
2.4 Connecting the Device....................................................................12
2.4.1 Connecting to the Power Supply.................................................12
2.4.2 Connecting to a Computer or Computer Network....................... 12
2.5 Switching on the Device.................................................................13

3 Control Panel................................................................................14
3.1 Structure of the Touchscreen Display.............................................14
3.2 Operating the Touchscreen Display................................................14
3.3 Symbols on the Start Display.......................................................... 15
3.4 Printer States..................................................................................16

4 Loading Material...........................................................................17
4.1 Loading Media from Roll.................................................................17
4.2 Adjusting the Label Sensor.............................................................18
4.3 Loading Transfer Ribbon................................................................19
4.4 Setting the Feed Path of the Transfer Ribbon................................20

5 External Supply Hub.....................................................................21

6 Printing Operation........................................................................22
6.1 Printing in Tear-off Mode.................................................................22
6.2 Printing in Cutting Mode.................................................................22
6.3 Synchronizing the Paper Feed....................................................... 22

7 Maintenance..................................................................................23
7.1 Cleaning Instructions......................................................................23
7.2 Cleaning the Printhead...................................................................23
7.3 Changing the Printhead..................................................................24
7.4 Cleaning or Replacing the Print Roller............................................25
7.5 Cleaning Cutter and Replace Blades..............................................26

8 Fault Correction............................................................................28
8.1 Types of Errors...............................................................................28
8.2 Problem Solution............................................................................28
8.3 Error Messages and Fault Correction.............................................30
4 Table of Contents 4
9 Licences........................................................................................33
9.1 Reference to the EU Declaration of Conformity..............................33
9.2 FCC................................................................................................34
9.3 GPL Code Statement......................................................................34

10 Index..............................................................................................35
1 Introduction 5
1.1 Product Description
The device is an industrial thermal transfer printer for printing labels and
continuous media.
1.2 Instructions
Important information and instructions in this documentation are designated
as follows:

Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.

Warning!
! Indicates a hazardous situation that could lead to injuries or
material damage.

! Attention!
Draws attention to possible dangers, material damage or loss of
quality.

i Notice!
Gives you tips. They make a working sequence easier or draw
attention to important working processes.

Environment!

Gives you tips on protecting the environment.

Handling instruction

Reference to section, position, illustration number or document.

Option (accessories, peripheral equipment, special fittings).

Time Information in the display.

6 1 Introduction 6
1.3 Intended Use
The device is manufactured in accordance with the current technological
status and the recognized safety rules. However, danger to the life and
limb of the user or third parties and/or damage to the device and other
tangible assets can arise during use.
The device may only be used for its intended purpose and if it is in perfect
working order, and it must be used with regard to safety and dangers as
stated in the operating manual.
The device printer is intended exclusively for printing suitable materials.
Any other use or use going beyond this shall be regarded as improper use.
The manufacturer/supplier shall not be liable for damage resulting from
unauthorized use; the user shall bear the risk alone.
Usage for the intended purpose also includes complying with the operating
manual, including the manufacturers maintenance recommendations and
specifications.

i Notice!
The complete documentation is included in the scope of delivery on
DVD, and can also currently be found in the Internet.

1.4 Safety Instructions

The device is configured for voltages of 100 to 240 V AC. It only has to be
plugged into a grounded socket.
Only connect the device to other devices which have a protective low
voltage.
The device may only be used in a dry environment, do not expose it to
moisture (sprays of water, mists, etc.).
Do not use the device in an explosive atmosphere.
Do not use the device close to high-voltage power lines.
If the device is operated with the cover open, ensure that peoples
clothing, hair, jewelry etc. do not come into contact with the exposed
rotating parts.
The device or parts of it can become hot while printing. Do not touch
during operation, and allow to cool down before changing material and
before disassembly.
Risk of crushing when closing the cover. Touch the cover at the outside
only. Do not reach into the swivel range of the cover.
Perform only those actions described in this operating manual.
Work going beyond this may only be performed by trained personnel or
service technicians.
Unauthorized interference with electronic modules or their software can
cause malfunctions.
1 Introduction 7
Other unauthorized work on or modifications to the device can also
endanger operational safety.
Always have service work done in a qualified workshop, where the
personnel have the technical knowledge and tools required to do the
necessary work.
There are various warning stickers on the device. They draw your attention
to dangers.
Warning stickers must therefore not be removed, as then you and other
people cannot be aware of dangers and may be injured.
The maximum sound pressure level is less than 70 dB(A).

Danger!
Danger to life and limb from power supply.
XX Do not open the device casing.

Warning!
! This is a class A product. In a domestic environment this product
may cause radio interference in which case the user may be
required to take adequate measures.

1.5 Environment
Obsolete devices contain valuable recyclable materials that should be sent

for recycling.
XX Send to suitable collection points, separately from residual waste.
The modular construction of the printer enables it to be easily disas-
sembled into its component parts.
XX Send the parts for recycling.
The electronic circuit board of the device is equipped with a lithium battery.
XX Take old batteries to collection boxes in shops or public waste disposal
centers..
8 2 Installation 8
2.1 Device Overview

1
1 Cover
2 Margin stops
3 Roll retainer
2 4 Ribbon supply hub
5 Ribbon take-up hub
6 Roller
7 Print mechanics
8 8 Touchscreen display
3

4
5
6
7

Fig. 1 EOS1 with Tear-off Plate

9 Cutter

Fig. 2 EOS1 with Cutter

2 Installation 9

1 Cover
2 Margin stops
2 3 Roll retainer
4 Ribbon supply hub
5 Ribbon take-up hub
6 Roller
8 7 Print mechanics
3 8 Touchscreen display

4
5
6
7

Fig. 3 EOS4 with Tear-off Plate

9 Cutter

Fig. 4 EOS4 with Cutter

10 2 Installation 10
10 11
10 Label sensor
11 Printhead retainer with
printhead
12 12 Guides
13 Knob for adjusting the guides
14 Knob for adjusting the label
sensor
15 Lever for locking the
13 printhead
16 Tear-off plate
14 17 Print roller
17 16 15
Fig. 5 Print Mechanics

2.2 Unpacking and Setting-up the Printer

XX Lift the label printer out of the box and set it up on a level surface.
XX Check label printer for damage which may have occurred during transport.
XX Check delivery for completeness.
Contents of Delivery:
Label Printer
Power Cable Type E+F
Cardboard Core
Operator's Manual
DVD with label software, Windows driver and documentation
USB Cable
depending on the type of printer, tear-off plate (mounted) or cutter
XX depending on the type of printer, mount cutter 2.3 on page 11.

i Notice!
Please keep the original packaging in case the printer must be
returned.

i Notice!
When transporting the printer remove the transfer ribbon and media.

! Attention!
The device and printing materials will be damaged by moisture and
wetness.
XX Set up label printers only in dry locations protected from splash
water.
2 Installation 11
2.3 Mounting the Cutter
The cutter contained in the contents of delivery must be mounted to the printer
during the initial start-up.

5
4

3 1
1
2

Fig. 6 Mount Cutter

1. Put snap arm (5) of the cutter with the groove (4) first into the guide on the
retainer (2).
2. Push cutter (1) down into the holders (3).
3. Fold up cutter (1) so that is snaps it at both sides of the retainer (2).
12 2 Installation 12
2.4 Connecting the Device

1
1 P ower switch
2 2 U SB master ports for
keyboard, scanner, memory
stick or service key,
3 Imax=500mA
3 USB full-speed slave port
4 4 Ethernet 10/100 Base-T
5 Power connection jack
5

Fig. 7 Connections
2.4.1 Connecting to the Power Supply
The printer is equipped with a wide area power unit for a supply voltage of
100 V to 240 V.
1. Check that the device is switched off.
2. Plug the power cable into the power connection jack (5).
3. Plug the power cable into a grounded socket.

2.4.2 Connecting to a Computer or Computer Network

! Attention!
Inadequate or no grounding can cause malfunctions during
operations.
Ensure that all computers and cables connected to the label printer
are grounded.

XX Connect the label printer to a computer or network by a suitable cable.

For details of the configuration of the individual interfaces Configuration
Manual.
2 Installation 13
2.5 Switching on the Device

Fig. 8 Power Switch

When all connections have been made:

XX Switch the printer on at the power switch (1).
The printer performs a system test, and then shows the system status
Ready in the display.
If an error occurs during the system test, the symbol , Critical fault
and type of error are displayed.
14 3 Control Panel 14
3.1 Structure of the Touchscreen Display

i Notice!
It is advantageous, whenever possible, to make adaptations to
various print jobs in the software.

The touchscreen display (1) indicates the

current status of the printer and the print job,
indicates faults and shows the printer settings
Ready in the menu.
By selecting the buttons on the touchscreen
1 display (1) settings can be made.
Two USB master ports (2/ Imax= 100 mA) are
positioned under the touchscreen display (1).

Fig. 9 Touchscreen Display

3.2 Operating the Touchscreen Display

The touchscreen display is operated directly by touch:
To open a menu or select a menu item lightly touch the corresponding
symbol.
To scroll in lists slide finger up or down on the display.
3 Control Panel 15
3.3 Symbols on the Start Display
Symbol Status Function
Ready To offline menu

Ready Feeds a blank label

Ready After the end of a print job,

print an additional label with the information of the
previous print job.
Printing label Interrupt print job,
printer goes into "Pause" state
Pause Continue the print job,
printer goes into "Printing label" state
Ready Delete internal memory,
the last label can no longer be reprinted.
Printing label Press shortly g cancels the current print job
Pause Press long g cancels the current print job
and deletes all print jobs
Table 1 Symbols on the Start Display
16 3 Control Panel 16
3.4 Printer States
State Display Description
Ready The printer is in the ready state and
Ready
can receive data.

Printing Label Printing Label The printer is currently processing

and the number of the an active print job.
printed label in the print Data can be transmitted for a new
job. print job.
The new print job will start when the
previous one has finished.
Pause Pause The printing process has been
interrupted by the operator.
and the symbol
Correctable An error has occurred that can be
error rectified by the operator without
and the type of error interrupting the print job.
and the number of labels The print job can be continued after
still to be printed, the error has been rectified.
display turns red.
Irrecoverable An error has occurred that cannot
error be rectified without interrupting the
and the type of error print job.
and the number of labels
still to be printed,
display turns red.
Critical error An error occurs during the system
test.
Critical fault XX Switch the printer off and then
and the type of error, on again at the power switch.
display turns red. Call Service if the fault occurs
persistently.
Power Save If the printer is not used for a
Mode lengthy period, it automatically
switches to power save mode.
XX To exit power save mode: Touch
touchscreen display.
Table 2 Printer States
4 Loading Material 17
4.1 Loading Media from Roll

1
2
3
4

5
6
7
8
9
Fig. 10 Loading Media from Roll

1. Turn ring (2) counterclockwise, so that the arrows points to the symbol ,
and thus release the margin stop (1) from the roll retainer (4).
2. Load label roll (3) on the roll retainer (4) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol , and thus
fix the margin stop (1) on the roll retainer (4).
5. Turn lever (8) counterclockwise to open printhead.
6. If the printer is equipped with a cutter, fold it down.
7. Position guides (5) by turning the knob (7) so that they are several milli-
meters wider than the material.
8. Position material below the roller (6) and guide it through the print unit.

! Attention!
XX Guide material through the print unit below the label sensor (9).
9. Move guides (5) closely to the edges of the material without clamping the
material.
10. Adjust label sensor ( 4.2 on page 18).
11. If the printer is equipped with a cutter, guide material through the cutter
and fold cutter back to the printing unit.
12. Press printhead retainer down and turn lever (8) clockwise to lock the
printhead.
18 4 Loading Material 18
4.2 Adjusting the Label Sensor

i Notice!
When the printer is delivered the label sensor is positioned in
the middle of the paper feed. Thus, the label sensor must only be
adjusted if:
material with reflex or cut-out marks, which are not in the middle,
multi-strip material with an even number of strips,
material with irregularly shaped labels
are used.

1
2
3

Fig. 11 Adjusting the Label Sensor

The sensor position (3) is marked with a yellow LED in the sensor retainer.
1. Press on the knob for adjusting the label sensor (1) using a pointed object,
so that the knob pops out of the bore of the housing .
2. Position the sensor (3) by turning the knob (1) so that the sensor can
detect the front edge of the label in the direction of paper flow or the reflex
or cut-out mark.
3. Push knob (1) back into the bore of the housing using a pointed object
until it snaps into place.
4 Loading Material 19
4.3 Loading Transfer Ribbon
1 2 3 4 5 1

7 C
6

Fig. 12 Transfer Ribbon Feed Path Fig. 13 Guide Adjustment

i Notice!
With direct thermal printing, do not load a transfer ribbon; if one has
already been loaded, remove it.
1. Clean the printhead before loading the transfer ribbon
( 7.2 on page 23).
2. Turn lever (6) counterclockwise to open the printhead.
3. Set guide (1) on both hubs to the correct transfer ribbon width (Fig. 13):
Hold hub and unlock guide (1) by turning it in direction A.
Slide guide in direction B and adjust guide to ribbon width using the
scale.
Hold hub and lock guide by turning it in direction C.
4. Load transfer ribbon (4) on the hub (5) until it reaches the guide in a way
that the color coating of the ribbon faces the opposite side of the printhead
after being loaded.

i Notice!
To wind the ribbon a ribbon core (3) is needed that must be at least
equal in width to the supply ribbon.
XX When changing the transfer ribbon use the empty supply ribbon
core for winding the next ribbon.
5. Adjust position of the guide on the take-up hub to the width of the ribbon
core (3) and push ribbon core on the take-up hub.
6. Guide transfer ribbon though the printing unit as shown in Fig. 12.
20 4 Loading Material 20

! Attention!
XX Guide transfer ribbon over the label sensor (7).
7. Secure starting end of the transfer ribbon to the ribbon core (3) using
adhesive tape. Ensure counterclockwise rotation direction of the transfer
ribbon take-up hub.
8. Turn transfer ribbon take-up hub (2) counterclockwise to smooth out the
feed path of the transfer ribbon.
9. Press printhead down and turn lever (6) clockwise to lock printhead.

4.4 Setting the Feed Path of the Transfer Ribbon

Transfer ribbon wrinkling can lead to print image errors. Transfer ribbon
deflection can be adjusted so as to prevent wrinkles.

Fig. 14 Setting the Feed Path of the Transfer Ribbon

i Notice!
The adjustment is best carried out during printing.
XX Turn screw (1) with torx wrench TX10 and observe the behavior of the
ribbon.
By turning it clockwise the outer edge of the transfer ribbon is
tightened.
By turning it counterclockwise the inner edge of the transfer ribbon is
tightened.
5 External Supply Hub 21

1
2
3

7 6
Fig. 15 Load Material to External Supply Hub

Mount External Supply Hub

1. Position External supply hub behind the printer.
2. Lift printer slightly and position ground plate (7) on both hooks (6) of the
external supply hub.

Load Material
1. Turn ring (2), so that the arrows points to the symbol , and thus release
the margin stop (1) from the roll retainer (3).
2. Load label roll (4) on the roll retainer (3) in such a way that the printing
side of the labels is visible from above.
3. Re-mount the margin stop (1) and push against the label roll as far as
possible.
4. Turn ring (2) clockwise, so that the arrow points to the symbol , and thus
fix the margin stop (1) on the roll retainer (3).
5. Adjust guide (5) of the printer to the material width.
6. Guide material over roll retainer of the printer and load into printing unit
( 4.1 on page 17).
22 6 Printing Operation 22

! Attention!
Printhead damage caused by improper handling!
XX Do not touch the underside of the printhead with the fingers or
sharp objects.
XX Ensure that the labels are clean.

The printer is ready for operation when all connections have been made and
labels and the transfer ribbon have been loaded

6.1 Printing in Tear-off Mode

After printing the label is torn-off manually. For this the printer is equipped with
a tear-off plate.

6.2 Printing in Cutting Mode

The printer version with cutter is used to cut off labels and endless material
automatically after printing.

i Notice!
The cutting mode must be activated in the software.
With direct programming it is controlled with the "C command"
Programming Instructions.

! Attention!
Functional impairment due to dirt!
XX When using label material, do not cut through the labels.

6.3 Synchronizing the Paper Feed

After the label stock has been inserted, for cutting mode a synchronization of
the paper feed is required. That way the first label, which is detected by the
label sensor, will be transported to the print position and all labels in front will
be fed out of the printer. So the synchronization avoids, that the first cut label
would be too long. That can cause useless first label.

XX Press to start the synchronization.

XX Remove the blank labels cut during the synchronization.

i Notice!
Synchronization is not necessary if the printhead was not opened
between different print jobs, even if the printer was switched off.
7 Maintenance 23
7.1 Cleaning Instructions
Danger!
Risk of death from electric shock!
XX Disconnect the printer from the power supply before performing
any maintenance work.
It is important to clean the thermal printhead regularly. This guarantees a
consistently good printed image and reduces wear of the printhead.
Otherwise, the maintenance is limited to monthly cleaning of the device.

! Attention!
The printer can be damaged by aggressive cleansers.
XX Do not use abrasive cleaners or solvents for cleaning the
external surfaces or modules.
XX Remove dust and paper fluff from the print area with a soft brush or
vacuum cleaner.
XX The cover of the printer can be cleaned with a standard cleanser.

7.2 Cleaning the Printhead

Cleaning intervals:
direct thermal printing - every media roll change
thermal transfer printing - every ribbon roll change
Substances may accumulate on the printhead during printing and adversely
affect printing.

! Attention!
Printhead can be damaged!
XX Do not use sharp or hard objects to clean the printhead.
XX Do not touch protective glass layer of the printhead.

Attention!
! Risk of injury from the hot printhead line.
XX Ensure that the printhead has cooled down before starting
cleaning.
24 7 Maintenance 24

Fig. 16 Printhead Line

1. Lift the printhead.

2. Remove labels and transfer ribbon from the printer.
3. Clean printhead line (1) with rubbing alcohol and a soft cloth.
4. Allow printhead to dry for 23 minutes before commencing printing.

7.3 Changing the Printhead

1 2 3 4 5

8
6
7

Fig. 17 Printhead

1. Fold up printhead retainer (5).

2. Remove material and ribbon from the printer.
3. Push printhead (1) up against the printhead retainer, slide the holding lug
(2) over the web (6) and pull it out of the slit in the printhead retainer.
4. Remove printhead from the guide (6) in he printhead retainer.
5. Detach the cables (3 and 4) from the printhead.
6. After changing the printhead, attach the cables (3 and 4) to the printhead.
7. Insert the holding lug (7) of the printhead into the guide (6) in the retainer.
8. Push printhead (1) up against the printhead retainer. While doing so, guide
the holding lug (2) of the printhead upwards through the slit in the retainer.
9. Slide the printhead into the printhead retainer until the holding lug (2)
latches over the web (6).
7 Maintenance 25
7.4 Cleaning or Replacing the Print Roller
Accumulations of dirt on the print roller may impair the media transport and
the print quality.

! Attention!
Damage of the print roller.
XX Do not use sharp objects (knives, screwdrivers, etc.) to clean
the print roller.

3 5 4 3

Fig. 18 Print Roller

1. Turn lever (2) counterclockwise to open printhead.

2. Remove material and transfer ribbon from the printer.
3. Fold down cover (5) with tear-off plate or cutter.
4. Lift print roller (4) from its retainers (3).
5. Remove deposits with roller cleaner and a soft cloth, or replace it if the
roller appears damaged.
6. Push roller with bearings (1) into the retainer (3) until they click into place.
7. Fold up cover (5) with tear-off plate or cutter.
26 7 Maintenance 26
7.5 Cleaning Cutter and Replace Blades
Warning!
! XX Disconnect printer from electrical outlet to prevent accidental
blade movement.

Warning!
! Risk of injury! The cutter blades are sharp!

i Notice!
When cutting through the label material instead of the label gap
remains of adhesive may accumulate on the blades. If operating in
backfeed mode, such remains of adhesive may be deposited on the
drive roller as well.
XX Clean the drive roller and the cutter blades often.

2
3
4

Fig. 19 Dismount Cutter

1. Fold down cutter.

2. Push release push button (1) and lift blade unit (3) from the cover (4).
3. If the blades are only slightly dirty it is sufficient to clean them with a soft
cloth and continue with point 5.
7 Maintenance 27

5
5 6
7 7
8 8
9
10

11 12 13
Fig. 20 Replace Blades Fig. 21 Springs

4. If the blades are very dirty with residues of adhesive or if they are worn,
change blades:
XX Turn shaft (6) clockwise using a torx wrench TX10 until the gear racks
(7) cannot engage anymore.
XX Pull upper blade (9) out of the guides (8).
XX Take out lower blade (10).
XX Remove deposits on the blades with label remover and a soft cloth.
XX If necessary, replace blades.
XX Push lower blade down into the guides (11).
XX If necessary, put springs (12) back into spring retainers (13).
XX To re-mount the upper blade push lower blade down on the cover and
push upper blade into the guide until the gear racks (7) can engage
with the gear wheels (5).
XX Turn shaft (6) counterclockwise using a torx wrench TX10 until the
blade reaches the upper limit.

5. Fit blade unit (3) according to Fig. 19 into the axes (2) and fold it towards
the cover (4) until it snaps in.
6. Fold cutter/perforation cutter up to the print unit.
28 8 Fault Correction 28
8.1 Types of Errors
The diagnostic system indicates on the touchscreen display if an error
has occurred. The printer is set into one of the three possible error states
according to the type of error.

State Display Button

Correctable error Continue, Cancel
Display turns red
Irrecoverable error Cancel
Display turns red
Critical fault Cancel
Display turns red
Table 3 Error States

8.2 Problem Solution

Problem Cause Remedy
Horizontal white lines in the Printer is used with the Set the backfeed >
print image backfeed > smart in always in the setup.
the cut or Configuration Manual.
peel-off mode
Print image has smears or Printhead is dirty Clean the printhead
voids 7.2 on page 23
Temperature too high Decrease temperature
via software.
Unsuitable combination Use different type of
of labels and transfer ribbon.
ribbon
Printer only prints every Setting of the size in the Change the size in the
second label software is too large. software.
Printer prints a sequence Printer is in ASCII dump Cancel the ASCII dump
of characters instead of the mode mode.
label format
Transfer ribbon wrinkles Transfer ribbon feed Adjust transfer ribbon
path not adjusted feed path 4.4 on page
20
Transfer ribbon too wide Use transfer ribbon only
a little wider than the
labels
8 Fault Correction 29
Problem Cause Remedy
Vertical white lines in the Printhead is dirty Clean the printhead.
print image 7.2 on page 23
Printhead is defective Change the printhead.
(failure of heat 7.3 on page 24
elements)
Table 4 Problem Solution
30 8 Fault Correction 30
8.3 Error Messages and Fault Correction
Error message Cause Remedy
Barcode too The barcode is too big for the Reduce the size of the barcode
big allocated area of the label or move it.
Barcode Invalid barcode content, e.g. Correct the barcode content.
error alphanumeric characters in a
numerical barcode
Buffer The input buffer memory is Use data transmission via
overflow full and the computer is still protocol (preferably RTS/CTS).
transmitting data.
Card full No more data can be stored Replace medium.
on the medium.
Cutter Cutter cannot return into its Switch off the printer. Remove
blocked home position and stays in material. Switch on the printer.
an undefined position Restart print job.
Check material
No cutter function Switch the printer off and then
on.
If error recurs call service.
Device not Programming addresses a Either connect this device or
conn. non-existent device correct the programming.
File not Requested file is not on the Check the contents of the data
found data medium medium.
Font not Error with the selected Cancel current print job, change
found download font font.
Head open Printhead not locked Lock printhead.
Head too hot Printhead is overheated After pausing the print job will
be continued automatically.
If the fault recurs repeatedly,
reduce the heat level or the print
speed via software.
Material too Material too thick or hard, Cancel print job.
thick cutter does not cut through Check material.
material but can return to
initial position.
Blunt blades Clean or change blades 7.5
on page 26
Memory Current print job contains Cancel current print job.
overflow too much information, e.g. Reduce amount of data to be
selected font, large graphics printed.
8 Fault Correction 31
Error message Cause Remedy
Name exists Duplicate usage of field name Correct programming
in the direct programming
Network e.g. No DHCP server, no Please contact your network
Error link, no SMTP server, no administrator.
Timeserver
No label There are labels missing on Press Continue repeatedly until
found the label material printer recognizes the next label
on the material.
The label format as set in the Cancel current print job.
software does not correspond Change the label format set in
with the real label format the software.
Restart print job.
Printer is loaded with Cancel current print job.
continuous paper, but the Change the label format set in
software is set on labels the software.
Restart the print job.
No label The size of the label is not Check programming.
size defined in the programming.
Out of paper Out of label roll Load labels.
Error in the paper feed, Check paper feed.
Material is not positioned
under the label sensor.
Out of Out of transfer ribbon Insert new transfer ribbon.
ribbon
Transfer ribbon melted during Cancel current print job.
printing Change the heat level via
software.
Clean the printhead 7.2 on
page 23
Load transfer ribbon
Restart print job.
The printer is loaded with Cancel current print job.
thermal labels, but the Set software to direct thermal
software is set to transfer printing.
printing Restart print job.
Protocol Printer has received an Select Continue to skip the
error unknown or invalid command command or
from the computer, e.g. select Cancel to cancel the print
the command to perform a job.
cut although a cutter is not
mounted
Read error Read error when reading Check data medium.
from the data medium. Backup data, reformat medium.
32 8 Fault Correction 32
Error message Cause Remedy
Structural Error in the file list of the Format data medium.
err. data medium, data access is
uncertain.
System Error e.g. FPGA defective, invalid Switch the printer off and then
setup, voltage error on. Please note error details
shown on the display.
If error recurs call service.

Unknown card Data medium not formatted. Format data medium.

Type of data medium not Use different type of data

supported. medium.
USB error e.g. Too much current, no Do not use the USB device.
reaction, unknown device
Write error Hardware error Repeat the write process,
reformat card.
Write Data medium write protection Deactivate the write protection.
protected is activated.
Table 5 Error Messages and Fault Correction
9 Licences 33
9.1 Reference to the EU Declaration of Conformity
The printers of the EOS series comply with the relevant fundamental regula-
tions of the EU Rules for Safety and Health:
Directive 2014/35/EU relating to electrical equipment designed for use
within certain voltage limits
Directive 2014/30/EU relating to electromagnetic compatibility
Directive 2011/65/EU on the restriction of the use of certain hazardous
substances in electrical and electronic equipment

EU Declaration of Conformity

https://www.cab.de/media/pushfile.cfm?file=2601
34 9 Licences 34
9.2 FCC
NOTE : This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial
environment. The equipment generates, uses, and can radiate radio
frequency and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communica-
tions. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user may be required to correct
the interference at his own expense.

9.3 GPL Code Statement

This cab product includes software code developed by third parties,

including software code subject to the GNU General Public License
("GPL") or GNU Lesser General Public License ("LGPL"). As applicable,
the terms of the GPL and LGPL, and information on obtaining access to
the GPL Code and LGPL Code used in this product, are available to you
at:

http://www.cab.de/opensource

The GPL Code and LGPL Code used in this product is distributed
WITHOUT ANY WARRANTY and is subject to the copyrights of one or
more authors. For details ,see the GPL Code and the LGPL Code for this
product and the terms of the GPL and LGPL.

Written Offer to GPL Source Code:

Whereas such specific license terms entitle you to the source code of
such software, cab will provide upon written request via email and/or
traditional paper mail the applicable GPL source code files via CD-ROM
for a nominal cost to cover shipping and media charges as allowed
under the GPL and LGPL.
Please direct all inquiries to:

cab Produkttechnik Smmerda

Gesellschaft fr Computer-
und Automationsbausteine mbH
99610 Smmerda
Germany
10 Index 35
C P
Cleaning.............................26 Pause.................................16
Cutter...........................26 Power save mode...............16
Printhead......................23
Power supply......................12
Print Roller...................25
Cleaning instructions..........23 Printer states......................16

Connecting.........................12 Printhead
Cleaning.......................23
Contents of delivery............10
Damage........................22
Correctable error................16 Printing label.......................16
Critical error........................16 Problem solution.................28
Cut mode............................22
R
D
Ready.................................16
Device overview...................8 Recycling..............................7
E Ribbon deflection, setting...20

Environment.........................7 S
Errors..................................28 Safety instructions................6
Correction.......................7
Service work.........................7
Display...........................7
Messages.....................31 Setting-up...........................10
States.............................7 Supply voltage....................12
Types..............................7 Switching on the device......13
I Symbols..............................15
Synchronizing the paper
Important information...........5
feed....................................22
Instructions...........................5
Intended use.........................6 T
Irrecoverable error..............16 Tear-off mode.....................22

L Touchscreen display...........14

Lithium battery......................7 U
Loading continuous media Unpacking..........................10
from roll...............................17
Loading material.................17 W
Loading transfer ribbon......19 Warning stickers...................7

M
Margin stops.....................8, 9
Modifications........................7
36 36
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