Smart and Skilled:

Training provider guide to 2015

prices, fees and subsidies

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU

Smart and Skilled:
Training provider guide to 2015
prices, fees and subsidies
Contents

Introduction ...................................................................................................................... 1
Setting prices .................................................................................................................... 2
Base prices................................................................................................................................ 2
Loadings ................................................................................................................................... 3
Support for thin markets ........................................................................................................... 3
Student fees and subsidies................................................................................................ 4
Standard student fees and subsidies ......................................................................................... 4
Traineeship fees and subsidies .................................................................................................. 4
Apprenticeship fees and subsidies ............................................................................................ 4
Concession fees and subsidies................................................................................................... 4
Exemptions ............................................................................................................................... 5
Other fees and subsidies ........................................................................................................... 5
Transition student fees and subsidies........................................................................................ 7
Continuing students from 2015 ................................................................................................. 8
Price and fee administration ............................................................................................. 9
Price administration .................................................................................................................. 9
Fee administration .................................................................................................................. 10

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU

Introduction
This guide to 2015 prices, fees and subsidies applies to all The IPART Final Report can be found at
government subsidised qualifications and part-qualifications http://www.ipart.nsw.gov.au/.
covered by the 2015 NSW Skills List.
The NSW Governments response to the IPART Final Report
The price of a qualification is the amount paid to the training can be found at http://www.training.nsw.gov.au/.
provider and reflects the efficient cost to deliver training. This
price is made up of a government subsidy and a student fee.

The Smart and Skilled pricing arrangements are informed by

the Independent Pricing and Regulatory Tribunal (IPART)
review conducted in 2013 and the advice of the independent
NSW Skills Board.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 1

Setting prices
Base prices Part-qualifications

Part-qualifications are bundles of units of competency or skill

In line with IPARTs recommendations, the base price for a
sets that make up a short course that is not a full qualification.
qualification is the efficient cost to deliver training to a
Three types of part-qualifications are:
standard student. A standard student lives in a
metropolitan area and is not eligible for a disadvantaged price Pre-vocational provides students with the skills to
loading. undertake vocational training.

The costs associated with training include teaching staff, Pre-apprenticeship or pre-traineeship provides potential
administration, utilities, course-specific costs and capital costs. apprentices and trainees with preliminary skills in a
They cover both variable and fixed costs. specific vocation.

A set base price has been calculated for each qualification on Targeted skill areas these address identified skill needs
the 2015 NSW Skills List. The full schedule of base prices for or skill shortages for target areas covered by the 2015
2015 can be found at www.training.nsw.gov.au. Skills List. The courses are skill sets or a combination of
units from one or multiple training packages.
Base price for recognition of prior learning

Recognition of prior learning (RPL) is the assessment of the In line with IPART recommendations, the base price for part-
skills and knowledge an individual has achieved outside the qualifications includes a fixed cost of $490 and a variable cost
formal education and training system. consisting of the cost of the units of competency that make up
the part-qualification.
RPL also includes recognition of current competencies (RCC),
where an individual is reassessed for previous completion of Example: Part-qualification pricing
some or all course requirements to ensure that the A pre-vocational course has four units of competency
competence has been maintained. where the units each cost $210, $240, $260 and $300.
The base price for the course is:
The base price for training for units of competency accredited
Variable cost
as RPL or RCC will be 50 per cent of the base price for those UoC 1: $210
units. UoC 2: $240
UoC 3: $260
Credit transfer UoC 4: $300 $1,010
Credit transfer is the credit given toward a qualification for a
Fixed cost $490
unit of competency previously completed by an individual. No
payment will be made for credit transfer. TOTAL PRICE $1,500

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 2

Loadings Support for thin markets
Loadings are applied to the base price for qualifications to A community service obligation (CSO) is a way of funding a
meet the higher cost of disadvantaged learners. government social obligation that is more expensive than the
normal pricing arrangements.
There are two types of loadings: needs and location. A needs
loading relates to student characteristics and the location There are some markets for training where student demand in
loading is based on where the student lives for most of the a location is so low that the cost to service them is significant.
time during training. These are called thin markets.

Loading categories and rates are: The Government will market test and apply criteria to
determine which qualifications in which locations are thin
Category Loading
markets with social obligations that warrant CSO funding.
Needs
Aboriginal and Torres Strait Islander 15% TAFE NSW and Adult and Community Education providers
Disability 15% will be funded for community service obligations to ensure
Long-term unemployed 10% continuity of service to regional and remote areas.
Location
Regional 10% Only one provider will be funded per market for training
and that funding will be in place for three years.
Remote 20%

A Smart and Skilled provider can claim a maximum of one

needs loading and one location loading per student.

Example: Loadings
Student A has commenced a Certificate III with a base
price of $3,000. The student fee is $240 for this student
and the government subsidy is $2,760.
Student A has a disability, is long-term unemployed and
lives in a remote location. Student A is enrolled in their
second qualification for the calendar year and so
eligible for a concession fee for the course.
A provider can claim one maximum need loading of 15
per cent and one location loading of 20 per cent. The
provider will receive:
Student fee $240

Government subsidy $2,760

Needs loading (15%) ($3,000 x 15%)

=
$450

Location loading (20%) ($3,000 x 20%)

=
$600

TOTAL $4,050

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 3

Student fees and subsidies
Students and government contribute toward the cost of For Foundation Skills courses students will pay an average 10 per
training through fees and subsidies. cent of the base price for training. The student fees will range
from $220 to $320 for the full course. Foundation Skills courses
Student fees will be charged on a per qualification basis rather
will be charged at the first post-school qualification rate.
than on a time taken basis.
Fees for 15 17 year old students will also be at the first post-
Standard student fees and subsidies school qualification rate regardless of previous qualifications.

The standard student fee and subsidy applies to students who Students doing higher level qualifications will contribute more to
are not doing an apprenticeship or who do not qualify for a the cost of training
fee concession or exemption. Higher student fees will apply to Diploma and Advanced Diploma
qualifications. Under Smart and Skilled, these students will be able
Students pay more for second or further qualifications to access Commonwealth VET FEE-HELP loans to pay for the
If a student has already attained a first post-school Australian course fee.
Qualifications Framework (AQF) qualification (or equivalent)
they will pay a higher fee contribution than those who have Traineeship fees and subsidies
not attained such a qualification.
Traineeship fees and subsidies are the same as the standard
The average student fees and government subsidies as a
student fee for the same qualification.
percentage of the base price are as follows.
The only exception is that the traineeship fee is charged at the
Average standard student fees and subsidies as a percentage
first qualification rate even though the trainee may have already
of base price, 2015
completed a first post-school qualification.
Qualification level First Second or
post-school further post- Apprenticeship fees and subsidies
qualification school
qualification
Apprentice fees will be capped
Fee Subsidy Fee Subsidy
Apprentice fees will be capped to minimise the cost to students
Foundation 10% 90% 10% 90% and employers.
Certificate II-III 25% 75% 30% 70%
The apprentice fee cap will be $2,000 for students commencing in
Certificate IV 30% 70% 35% 65% 2015.
Diploma/Advanced 40% 60% 45% 55%
Like traineeships, the apprentice fee is charged at the first
Diploma
qualification rate.
Actual student fees and subsidies will vary from the average
percentage contribution. This is because adjustments are Concession fees and subsidies
made to fees to ensure that students doing higher cost
Students who are eligible for a concession fee include:
courses are not overly disadvantaged and to reduce the
incentive to select cheaper courses. Commonwealth welfare recipients
Dependant child, spouse or partner of a Commonwealth
welfare recipient.

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Concession fees are applied per qualification The example below shows an application of the policy.
Concession fees are discounted fees for disadvantaged
students. Concession fees apply to a qualification, rather than Example: Fee exemption
annual fees as previously. Concession fees are set as a flat Student B is on a disability pension.
maximum fee for the qualification level.
2015 Starts a Foundation Skills course and is
eligible for a fee exemption.
The government subsidy to the training provider is the
difference between the concession fee and the base price for Enrols in a Certificate II and pays a
the qualification. concession fee of $160.

2015 concession fees per qualification level 2016 Continues the Certificate II
Qualification level Concession fee
2017 Completes Certificate II in April.
Foundation course $80
Enrols in a Certificate III and is eligible
Certificate I $120 for a fee exemption.
Certificate II $160 Withdraws from Certificate III
Certificate III and IV $240 Enrols in another Certificate III and pays
Diploma and Advanced Diploma No concession fee a concession fee.

No concession fees apply to Diplomas and Advanced

Diplomas. These students will have access to Commonwealth Other fees and subsidies
VET FEE-HELP loans. They will not have to re-pay the loan for
the student fee until their income reaches a certain level as Adjustments are made to fees and subsidies for part
defined by the Commonwealth. qualifications, recognition of prior learning and credit transfer.
Later in 2014, providers will have access to an online calculator
Exemptions through a secure portal STS Online where these fees and
subsidies will be automatically calculated.
An exemption is where no fee is charged to the student. In
this case, the government subsidy is 100 per cent of the base Recognition of prior learning
price for the qualification.
The fee and subsidy will be reduced by 50 per cent for each unit of
Students who are eligible for an exemption include: competency granted through recognition of prior learning (RPL) as
reduced training effort is required.
Aboriginal and Torres Strait Islander students
The fixed cost of the qualification will be reduced by 50 per cent
students with a disability one exempt course per of the proportion of units of competency (UoCs) granted RPL. The
calendar year and concession fee for any further variable cost will be reduced by 50 per cent of the total cost of
courses up to Certificate IV in the same year.
each UoC granted RPL.
dependant child, spouse or partner of a recipient of
a Disability Support Pension one exempt course
per calendar year and concession fee for any further
courses up to Certificate IV in the same year.

Specific conditions, definitions and application of this policy

are detailed in the Fee Administration section.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 5

 Example: Recognition of Prior Learning Example: Credit transfer
A Certificate III has a fixed cost of $3,000 and variable A Certificate III has a fixed cost of $3,000 and variable
cost of $5,000 (25 UoCs at $200 each). Student A has cost of $5,000 (25 UoCs at $200 each). Student A has
RPL for five UoCs (20 per cent of the qualification). credit transfer for five UoCs (20 per cent).
FULL QUALIFICATION PRICE $8,000 FULL QUALIFICATION PRICE $8,000
Fixed cost $3,000 Fixed cost $3,000
Variable cost $5,000 Variable cost $5,000
(25 UoCs @ $200 each) (25 UoCs @ $200 each)
Student fee (25% of price) $2,000 Student fee (25% of price) $2,000
Government subsidy (75% of price) $6,000 Government subsidy (75% of price) $6,000

PRICE ADJUSTED BY RPL Fixed cost is reduced by (0.2 x $600

Fixed cost is reduced by (0.20 x $300 $3,000)
3,000) x 0.50
Variable cost is reduced by 5 $1,000
Variable cost is reduced by (5 x $500 UoCs @ $200 each
$200) x 0.50
TOTAL REDUCTION $1,600
TOTAL REDUCTION
$800
NEW QUALIFICATION PRICE $8,000 - $1,600
NEW QUALIFICATION PRICE =$6,400
$8,000 - $800
=$7,200 New student fee (25% of price) $1,600
Student fee (25% of price) New Government subsidy $4,800
$1,800
Government subsidy (75% of price) Student A will pay a fee of $1,600 and the provider
$5,400
Student A will pay a fee of $1,800 and the provider will receive a subsidy of $4,800.
will receive a subsidy of $5,400.

Part-Qualifications
Credit transfer
Calculation of the fee for part-qualifications includes:
The fee and subsidy will be reduced by the full cost of each
unit of competency granted through credit transfer. This is Pre-vocational The fee will be 10 per cent of the base
because no training effort is required. price as they are similar to Foundation Skills courses.
The concession fee will be $80.
The fixed cost will be reduced by the proportion of units of
Pre-apprenticeship or pre-traineeship The fee will be
competency given credit transfer. The variable cost will be
the same percentage applied to the full apprenticeship
reduced by the total cost of each unit of competency granted or traineeship. The concession will be the equivalent
credit transfer. AQF level concession fee.

Targeted skill areas These courses can be made up of

units of competency from different training packages at
different levels. As most are at Certificate IV level, the
fee will be 30 per cent of the part-qualification base
price for a first qualification and 35 per cent for a
second or further qualification. The concession fee will
be charged at the Certificate IV rate of $240.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 6

For part-qualifications, if the standard fee is lower than the Transition student fees and subsidies
concession fee, the student will pay the standard fee.
Transition students are those who have started training under
Example: Part-qualifications previous funding arrangements and who are continuing that
Pre-vocational training under Smart and Skilled in 2015.
A pre-vocational course is priced at $1,450:
There are three types of transition students where transition fee
TOTAL PRICE $1,450 and subsidy arrangements will apply:

Student fee (10%) $145 student who started a course before 2014: 2014 fees
Government subsidy (90%) $1,305 apply until 31 December 2014 and pro rata Smart and
Skilled fees apply from 2015
Concession fee $80
Government subsidy $1,370 student who started a Skills List course from 1 January
If Student A is a standard student they will pay $145. 2014: 2014 fees apply to 31 December 2014 and pro
If they are a concession student they will pay $80. rata Smart and Skilled fees apply from 2015

student who started a non-Skills List course from 1

January 2014: 2014 fees apply to 31 December and
Example: Part-qualifications commercial fees apply from 2015
Pre-apprenticeship
For students who started training before 1 January 2015 and are
A pre-apprenticeship is priced at $1,450 and made up
of four units of competency from a Certificate III: eligible to continue in 2015, subsidies will be paid at the rate
covered by the original Approved Providers List contract. Where
TOTAL PRICE $1,450
commercial fees apply in 2015, there is no subsidy to the provider.
Student fee (Certificate III- 25%) $362
Calculation of pro rata fee
Government subsidy (75%) $1,087
For transition students, training providers will calculate the pro
Concession fee $240
rata student fee using the following formula:
Government subsidy $1,210
Student B is not a concession student and will pay the Total hours remaining that a 2015 Standard
standard fee of $362. student needs to complete the (initial
qualification qualification) fee
x OR
Example: Part-qualifications Total nominal hours for the 2015
qualification Apprenticeship fee
Targeted Skill Areas
OR
A targeted skill area course is priced at $1,450: 2015 Concession
fee
TOTAL PRICE $1,450

Student fee (first qual - 30%) $435

Government subsidy (70%) $1,015

Student fee (2nd/further qual - 35%) $507

Government subsidy (65%) $942

Concession fee $240

Government subsidy $1,210
Student C is not a concession student and already has
Certificate IV. Student C will pay a fee of $507.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 7

 Example: Pro rata fees for transition students Example:
Student D started a Skills List Certificate II in 2014 and Pro rata fee for a Diploma concession student
paid a fee of $534. Student A has completed 220 starting before 1 July 2014
hours out of 400 hours with 180 hours or 45 per cent Student A started a Skills List Diploma in February
left to complete. 2014 and was eligible for a concession. By 1 January
Under Smart and Skilled the qualification is priced at 2015 they had completed 1 year of a 2 year course.
$4,000 with a student fee of $1,000 and government For students who commenced before 1 July 2014, a
subsidy of $3,000. The remaining fee to be paid by concession fee amount of $400 will be used to
Student A is $450 (45 per cent of the new student calculate the remaining concession fee to be paid.
fee).
For Student A the provider calculated that 400 hours
2015 QUALIFICATION PRICE $4,000 of the 800 hour course remain. Using the formula on
page 7 of this Guide:
Student fee $1,000
Government subsidy $3,000 Student concession fee (for $400
Diploma concession students who
Remaining hours / total nominal 45% commenced before 1 July 2014)
hours = 180/400
X Remaining hours / total nominal 50%
hours = 400/800
Student fee $1,000 X
Concession student fee $400
TRANSITION STUDENT FEE $450
Student D will pay a fee of $450 to complete their TRANSITION STUDENT FEE $200
course Student A will pay a concession fee of $200 to
complete their course
Transition Diploma/Advanced Diploma
concessions If an equivalent student commenced training from 1 July 2014
they will not be eligible for a concession in calculating their
As concessions will not be available for Diploma and Advanced transition fee in 2015. This is because the prices, fees and
Diploma students from 2015, transition arrangements will be subsidies for Smart and Skilled will have been released and the
needed for concession students who commenced prior to 1 student can make an informed choice about study.
July 2014, who did not know that their concession eligibility
could be impacted. Continuing students from 2015
Students who commenced prior to 1 July 2014, will pay a Students who commence training in 2015 and continue training
proportional transition fee in 2015 based on the beyond that period will continue with the fee calculated for their
recommended IPART concession fee of $400. course when they commenced.

This principle applies to later years. In other words, a student who

commences in 2016 or later will pay the fees applicable at that
time.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 8

Price and fee administration
Price administration Proof of eligibility for loadings

Indexation of base prices Providers will need to prove eligibility for loadings by sighting
The base prices will be reviewed annually. Prices will evidence for:
apply from 1 January each year and will be published in
Aboriginal and Torres Strait Islander students
October of the preceding year.
eligible students will be identified through descent,
self-identification and community acceptance.
The reviewed prices, fees and subsidies will apply only
to commencing students in that year. Students will declare their Aboriginal status and
provide documentary evidence if required.
Revision to training packages
Disability eligible students on a Disability Support
Pension will need to provide evidence including:
The base price for a qualification will be adjusted if there is a
material change to a training package that impacts on the letter from the Department of Human
typical combination of units of competency for the Services (Centrelink) confirming receipt of
qualification. This will occur as part of the annual adjustment the Disability Support Pension, or
to prices.
current Disability Pensioner Concession
Training provider responsibility Card, or

current Department of Human Services

The onus of proof of student eligibility for Smart and Skilled,
(Centrelink) Income Statement.
for concessions and exemptions and provider eligibility for
loadings will be the responsibility of the provider and will be Documentary evidence of support needs from an
auditable. Training provider contracts will give details. appropriate specialist/support professional, can
include a letter or statement from:
Proof of eligibility for payment of subsidy
a medical practitioner, or
To be eligible for subsidised training a student must be: an appropriate government agency or TAFE
an Australian citizen, permanent resident or NSW Teacher/Consultant for students with a
humanitarian visa holder, or New Zealand citizen, and disability, school counsellor or special
education coordinator, Centrelink, Disability
aged 15 years or older, and Service Provider, Job Capacity Assessor, or
no longer at school, and
a specialist allied health professional
living or working in NSW. (including rehabilitation counsellor,
psychologist, speech pathologist,
Any student registered as a NSW apprentice or new entrant
occupational therapist)
trainee will also be eligible for subsidised Smart and Skilled
training. Long term unemployed eligible students are those
who are unemployed for 52 weeks or longer. These
Students with Certificate IV or higher will not be eligible for students will be identified through evidence from a
subsidised training at Certificate lll or below. Training Job Services Australia provider.
providers will need to sight appropriate evidence of eligibility.
Regional and Remote eligibility will be determined
on the students address where they are living for

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 9

 the majority of time they are training (at least 4 Second or further qualification: This fee applies
days per week for the majority of weeks while where a student has attained a post-school
completing training). Eligibility for a regional or qualification. It includes vocational and higher
remote loading will be based on education qualifications achieved in Australia or
1
Accessibility/Remoteness Index of Australia (ARIA) overseas. The second or further qualification fee is
categories. higher as the individual has already benefited from
training.
Regional and remote loadings will not be available
for those undertaking study solely through an online Proof of existing qualifications will initially be determined by
delivery mode or by correspondence. student declaration sighted by the training provider. Smart and
For interstate students who work in New South Skilled data and data from the Student Identifier, planned for
Wales, eligibility for loadings will be determined by implementation from 1 January 2015, may also be used as
the ARIA category of their residential address. evidence of qualification attainment.

RTO payment schedule Proof of eligibility for concessions and

exemptions
Subsidy payments will be staged to broadly align with the
incurrence of costs for an RTO: Proof of eligibility for concessions and exemptions is:

Certificates l, ll, lll, lV: 3 instalments Commonwealth welfare benefit recipients and their
dependent child, spouse or partners evidence can
Diploma and Advanced Diploma: 5 instalments be in the form of:

Apprenticeships: 7 instalments. letter from the Department of Human

Services (Centrelink) confirming receipt of
The proportion of the payment will be based on the units of the Disability Support Pension, or
competency completed, using the students training program.
current Pensioner Concession Card, or

Fee administration current Department of Human Services

(Centrelink) Income Statement.
First and second or further qualifications
Dependants must provide evidence that Centrelink
Students not eligible for an exemption or concession will be or other Benefit provider accepts the
child/spouse/partner as a dependant.
charged a standard student fee. There are two types of
standard fee (first qualification and second or further Aboriginal and Torres Strait Islander students same
qualification) for each qualification on the Skills List. proof as per loadings.

The standard fee charged will be based on: Disability for students with disabilities the same
proof as per loadings applies. For dependants of
First qualification: This fee applies where a student students with disabilities the same proof as for
has not attained any post-school qualifications. It welfare benefit recipients applies.
includes vocational and higher education
qualifications achieved in Australia or overseas. If a
student has a previous qualification from school, or
before turning the age of 17, they will be deemed to
have no previous qualifications. The first
qualification fee will be charged to eligible students
in Foundation Skills courses and traineeships.

1
ARIA measures road distances between populated localities and service
centres to generate a remoteness score. It is used by the Australian Bureau
of Statistics (ABS) as the measure of remoteness.

NSW DEPARTMENT OF EDUCATION AND COMMUNITIES WWW.TRAINING.NSW.GOV.AU 10

Transferring students Additional costs to students

There are circumstances where a student may transfer to There may be some instances of costs to students over and
another Smart and Skilled provider. above the student fee. These costs include:

Where the student transfers of their own accord, the standard essential items that become student property
credit transfer rules will apply to calculate the students fee an optional charge for an item that is not essential
and subsidy with the new Smart and Skilled provider. for the student to complete the training

Where the student has to transfer because the provider has an optional charge for an alternative item or service
closed down or had their contract cancelled, the total student that is an essential component of the training, but is
fee charged by the two providers cannot exceed the original otherwise made readily available at no additional fee
student fee. To ensure this the student will need to obtain by the provider (eg hardcopy of a textbook that is an
online resource)
from the original provider a Statement of Fees paid and
refunded and a document listing units of competency, food, transport and accommodation costs associated
completed and not completed. These documents must be with field trips for training.
given to the new provider. In this case the Department will
pay any fee gap to the new provider. Providers must publish information on their website about
additional costs that a student will incur.
Fee protection
Smart and Skilled provider calculator
Smart and Skilled providers must meet one of the following
Standards for National VET Regulator (NVR) RTOs for the Later in 2014, providers will have access to an online calculator
protection of student fees: through a secure portal STS Online where they will be able to
confirm student eligibility, fees, subsidies and loadings.
RTO is a state, territory or federal government
agency Information entered into the calculator will be captured and
stored by the Department to assist in establishing early
RTO is a member of an approved Tuition Assurance
Scheme (TAS) financial commitments and budget management. This will
allow providers to establish their cash flow.
RTO holds a non-conditional financial guarantee
from a bank operating in Australia for no less than Smart and Skilled student course finder and fee
the full amount of funds held which are estimator
prepayments by students
Later in 2014, a calculator for individuals will be available on
RTO has alternative fee protection measures of the Smart and Skilled Course Finder so they can check
equal rigour approved by ASQA. eligibility and estimate the fee for a course.
Levying of fees to the student

Providers can exercise their discretion in determining

payment arrangements for student fees. They must publish
information and inform students of these arrangements prior
to enrolling in a course.

Providers must have appropriate arrangements to refund

unused fees where a student withdraws from training, the
provider ceases to trade or the provider no longer is approved
to deliver training under Smart and Skilled.

Providers must comply with one of the Standards for NVR

RTOs for the protection of student fees and supply each
student with a refund policy prior to enrolment.

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 NSW Department of Education and Communities
www.training.nsw.gov.au
May 2014