EXPERIENCE
September, 2016 - present
SAP User with German skills (IT / Software) @ Daten Management Services SRL,
Bucharest, Romania
SAP Key-User Experience on Billing & Invoice
Denisa Popescu Billing & invoices document registration in SAP & other internal client's software
Working on remote software platforms located in DE
(Bucharest, 32 Years, F)
Working closely with departments located also in DE
+40 744 298 283 Back-office job related to administrative tasks
[email protected] May, 2015 - September, 2016
I have a driving license
Available for relocation HR with German speaking (OfficeJobs) @ Promedica24 Central Europe,
Interested in part time offers / projects Bucharest, Romania
Available for business trips - Provide training to internal customers in recruiting process, including interviewing
techniques and provide subject matter expertise on recruiting issues.
Spoken languages - recruitment; retention; classification & compensation, and/or other related human
resources activities.
English (Advanced)
- Personal Contact Person for carers for the elderly
- administrative activities such as delegation documents and various accounting
French (Medium)
documents for the employee which are going in Germany for work
- various trainees for employees
German (Medium)
Romanian (Native)
September, 2012 - December, 2013
Positions / Professional skills ITSM/BSM Consultant (IT / Software) @ KAPSCH SRL, BUCURESTI
communication crm customer support
- Define business requirements and recommend solutions
- Oversees technical implementation and execution of strategic plans.
erp foreign languages technical support
- Seeks ways to apply technology to business processes
- Consults with program/project management to develop appropriate technical
troubleshooting
solutions
- Analyze and provide bug fixes (BMC Remedy)
- Create Custom BIRT Reports
- Involved in development of change request/customizations on IBM Maximo Asstet
Management software;
- working with customers from energy, retail, oil&gas business
September, 2009 - September, 2012
L2 Technical Support (IT / Software) @ IBM Romania SRL, Bucharest, Romania
Technical Support Level 2 for an ERP Product - Maximo Asset Management (IBM
product)
- work with tickets and CRM sotware besides ERP Software
- interaction daily with Databases such as DB2 and Oracle and Application Servers
like Weblogic and Websphere
- communication with customers in english per email and telephone related to
technical issues.
December, 2008 - August, 2009
Client Service Analyst - Business division (IT / Software) @ NEWCOM
TELECOMUNICATII SA, BUCURESTI
- Implementing voice and data clients (IP allocation, SIP users allocation, system
configuration,voice reseler / retail activation, customer support;) using telco
management software such as Porta Billing 100 and I-Com Software
CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)
- Responsible with VoIP users portability
- Monthly billing-services to national and international business clients
- Checking of business contracts and verify the financial/accounting situations for
clients.
- Provide support for business customers
- Check the invoices payment balance
- Collection of debts
September, 2006 - September, 2007
Call-Center Agent (IT / Software) @ DAINET TELECOM SRL, BUCURESTI
Responsabilities:
- provide technical support related to Internet clients needs
- provide basic networking troubleshooting and dispatching the technical field teams.
- inform the clients about the company internet offers
- sales and administrative responsabilities
EDUCATION
2016 - 2016
Goethe Institut Bukarest - Foreign Languages and Literature @ Awards /
Certifications , Bucureti, Municipiul Bucureti, Romnia
B1 Goethe Zertifikat - Deutsch als Fremdsprache
2014 - 2015
Deutsche Akademie Wien - European Studies @ Courses / Conferences , Viena,
Austria
Stufe B1.2 - Deutsch als Fremdsprache Kurs
Stufe B2.1 - Deutsch als Fremdsprache Kurs
2013 - 2013
Schillerhaus Institut Bukarest - Foreign Languages and Literature @ Courses /
Conferences , Bucureti, Romnia
Goethe A2 Deutsch als Fremdsprache Kurs
Goethe A1 Deutschkurs beim Schillerhaus
2013 - 2014
Human Resources course - Human resources @ Awards / Certifications ,
Bucureti, Romnia
CNFPA/ANC degree
2011 - 2011
IBM Tivoli Support Provider Tools and Processes - European Studies @
Courses / Conferences , Bucureti, Romnia
2010 - 2010
CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)
British Council - Communication and public relations @ Awards / Certifications ,
Bucureti, Romnia
medium-advanced level
2008 - 2010
Academy of Economic Studies - Marketing @ Master / Postuniversitary degree
Master: "Public Relations in Marketing"
2004 - 2008
Academy of Economic Studies - Commerce @ University (graduate)
Bachelor's degree/Licensed in Commerce
2000 - 2004
"Tudor Vladimirescu" High School - Biology, biotechnology @ College /
Postgraduate studies
CV available at: (https://www.bestjobs.eu/en/cv/denisapfqtc)
