OBSERVATION TO FIRDA MOTOR WORKSHOP

REPORT OF OBSERVATION
ARRANGED AS THE SUBJECTS ASSIGNMENT
English For Engineering
guided by Prof. Dr. H. Ahmad Sonhadji K.H., M.A.

Created by:

NAME : HARIYANTO
NIM : 110511427012
PRODI / OFF : S1 PTM / A1-MA

STATE UNIVERSITY OF MALANG

FACULTY OF ENGINEERING
DEPARTMENT OF MECHANICAL ENGINEERING
UNDERGRADUATE MECHANICAL ENGINEERING EDUCATION
April 2012
OBSERVATION TO FIRDA MOTOR WORKSHOP
A. WORKSHOP IDENTITY
1. The History of Workshop
The owner of this workshop is Mr.Surahmin graduated from Vocational High
School 2 Surakarta established on January 8th, 2001. Giving the name "Firda" these
workshops have been planned in accordance with her first child, namely Firda
Rahmawati, when her first child was born. Initially this workshop in service
motorcycle, but over time and mindset Surahmin father who graduated from the
automotive department of a car, then even this workshop serve car service as well. As
time passed, even this workshop to develop and expand the work place is at the house
and land right side of the house. Because the service cars that cost promising than the
motor, then even this workshop to car switching service. Until now, the garage is still
standing and able to compete with the official workshops.

2. Address of Workshop
This workshop is located amid the strategic town of Sragen crossings, as well
as densely populated residential city area which allows motorists to find out. In
addition, our workshops are also adjacent to the restaurant and cafe businesses juices
that add value to our positive when consumers are waiting for a car service to enjoy
food and drinks. The mosque is located in front of the garage was also the resting
place of most consumers. This workshop addressed at Jln. Merapi, No.3 Teguhan,
Sragen, Central Java.

3. The Prospect of Future

Future prospects of our workshops are growing increasingly crowded days
many consumers and many service requests that resulted in the workshop can not
accommodate the cars of consumers is to build a more extensive workshop and is able
to accommodate the cars consumers.

4. The Main Strength of Workshop

The main strength of this workshop can be said as a reason consumers
subscribe to our workshop service is completed on time, under an agreement with the
consumer-led workshop. In addition, place and level of comfort that more, because
 our place is full of cars queuing patient service that makes consumers more confident
this workshop will be performance.

5. The Number of Workers

This workshop has six employees. Where the three employee as an engine
mechanic and three employees again as a mechanic in the care of the body or chassis.

6. The Organizational Structure of the "Firda Motor" Workshop.

MANAGER
Mr. Surahmin

MECHANICAL BODY/CHASSIS

Tenure: service all problems Tenure: car body repair body-

associated with car engines, including: covering:
a. Body putty
a. Tune-Up b. Make a holder/body (welding)
b. Over Haul Engine c. Car body paint, etc
c. Service component specifications,

Mechanic with salary @ Rp 500.000,- Maintenance chassis with salary @ Rp

1. Andre Setyawan 450.000,-
2. Jonah 1. Sumanto
3. Kusnadi 2. Suparno
3. Suparman

CONSUMER
B. TYPE OF SERVICE
In this workshop to serve different types of car service, among others:
a. Maintenance on the car body,
b. Do the painting on the car body,
c. Perform welding on a car body,
d. Checking and changing the oil,
e. Replacement of car spare part,
f. Maintenance on the machine,
g. Repair damage to the car components such as the transmission system, brake system,
electrical system both body and electrical hookups on the engine, ignition system,
cooling system, power transfer systems, and etc,
h. Repair damage to the engines (overhaul),
i. Tune-up engine.

C. MAIN EQUIPMENTS, PARTS, AND MATERIALS USED

Many appliances and fittings are used in this workshop include:
a. Workshop Equipments:
A set of wrenches and lock ring Wrench
Hammer Key moments
Saw the iron and steel chisel Screwdriver (+) and screwdriver (-)
Compressor Regular Tang, tang taper
Key socket Cutting pliers, hand-held pliers
Boost Clamp pliers
Vise
b. Welding Equipments:
1. Las Acetylene Equipments consists of:
Oxygen cylinders and acetylene gas cylinders,
Regulators,
Brander (gas burners),
Torch.

2. Las Electrical Equipments consists of:

The aircraft welding,
- Aircraft welding alternating current (AC),
- Aircraft welding direct current (DC),
- Aircraft welding alternating current and direct (AC-DC), which is a
combination of AC and DC.
These tools welding (welding cable, electrode holder, welding hammer, wire
brush, the clamp, and clamp),
Electrodes.

3. Safety Equipments consists of:

Welding helmet, Welding shoes,
Masks,
Work wear (apron),
Glass eye protectors.
Welding gloves,
 c. Painting Equipments (compressors, spray equipment, paint, thinners, varnishes, paper
pads, putty, polishing machine) various kinds of automobile spare parts, as well as
various kinds of engine oil.

D. DESCRIPTION OF ACTIVITIES BASED ON ACTUAL OBSERVATION

Firda Motor workshop is opened every day from 7 a.m to 17 p.m except on
certain major holidays. Every day of this workshop crowded customers. Customer
complaints varied, ranging from minor complaints such as replace engine oil, brake
shoes to replace, tune up, power steering, brake clutch replace up to heavy complaints of
engine overhaul.
An improvement in customer complaints completed or not depends on the damage
there. If minor damage such as replace engine oil, brake shoes to replace, tune up, power
steering, brake clutch can replace awaited and will be completed on the same day. But if
the damage is severe, such as overhaul the engine and others, it takes a long time to
repair existing damage.
Sometimes the obstacles that get in the improvement in purchasing the original
parts of a vehicle is not available at the nearest store, so to get to buy at other stores that
were located quite far from the garage such as a purchase original parts in Solo. For it
takes a long processing time so that in one day has not been able to finish it and resumed
the following day. For the duration of the settlement, the workshop will inform the
customer that on many days the vehicle has been repaired and can be taken so that
customers do not go back and forth to the workshop. After the car was repaired,
customer tries his car. If not satisfied, it will be repaired again. If you are satisfied, then
the customer is required to make payment transactions.
In addition to repairing components on the machine, this workshop also serves
welding on the vehicle body to paint on the vehicle body. On the vehicle body welding
process usually takes approximately four to seven days, depending on the level of
difficulty. While in the process of painting to finish it took ten to fourteen days,
depending on weather conditions occur. In the process of painting there are several stages
that form the body of the vehicle with putty, then priming, drying and smoothing body
car, and then proceed in accordance with the provision of paint colors that consumers
want.

E. HOW TO HAVE TRANSACTIONS AND PAYMENTS

 After completion of repairs to the vehicle, the payments transactions are then
performed. For regular customers usually paid in installments or the payments process
may be delayed. But for new customers, process payments in cash or directly
implemented.

F. IMPRESSIONS AND SUGGESTIONS

Impressions
With this observation makes students more aware about the various kinds of care
and maintenance on motor vehicles, especially on the car. Students also learn about a
wide range of welding and painting equipment and know the process of painting the
car body. Besides, it also can increase knowledge and insight for students.
Suggestions
The interior of the garage should be emphasized again because there are still
many working tools are scattered and do not put in place so that it can hinder the work
process. Employees should also focus on occupational safety and health, because it
can increase the effectiveness and productivity of work optimally.

Malang, April 18th 2012

Observer,

Hariyanto
110511427012
 APPENDIX

PROCEDURE SERVICE IN WORKSHOP

3.

Job Distribution
1. Appointments 2. Reception

5.4.
6.

8. After Service 7. Transaction Customer

Payment Final Inspection
Service
Test Run
Follow Up
 Explanation: