EPS Performance

1) windows O/S architecture

2) Server O/S architecture
3) Features/services running in O/S
4) RDP
5) Network Printing
6) What is virtual Memory
7) How is it used in windows o/s
8) What is Memory Management
9) Network Printing
10) RDIP
11) What is NAT
12) What is paging
13) What is virtual memory
14) Explain DHCP and its implementations
15) Default Gateway
16) Ipv4 and ipV6
17) File system
18) 32 bit & 64 Bit
19) Active directory
20) Client-Server architecture
21) Domain environment
22) Networking protocols
23) RAID
24) DORA
25) Windoe server o/s
26) Instillation of server o/s
27) 5 services running on computers
28) DHCP
29) DNS
30) Page File
31) 127 ip address
32) Group Policies
33) What are the different records in DNS
34) Diff B/w server and domain controller
1. What are the types of Operating System ?
2. Disk fragmentation
3. Disk check
4. No Audio Output
5. Give examples of NOS (Network Operating System) and SOS (Server Operating
System)
6. Difference between FAT and NTFS
7. Enhancements in Windows 2003 from Windows 2000
8. Enhancements in Windows 2003 from Windows NT
9. What is Active Directory ?
10. Types of Firewall
11. Difference between Hardware and Software Firewall
12. Name the seven layers of OSI model
13. How to enable Firewall in Windows XP?
14. How to Disable Firewall in Windows XP?
15. Minimum System requirement of Windows XP, Vista, 2003 and 2008
16. Explain ping command
17. Explain Cookies
18. How to boot the computer in Safe mode
19. Types of printer
20. Explain Last Known Good Configuration
21. What is Disk clean up, Disk Defragmentation, Device manager and System Restore
22. USB port Vs Firewire port
23. How to install a printer in Windows XP?
24. What is a Browser and name any 5 browsers ?
25. Serial port Vs Parallel port
26. What is a port number ?
27. Where is the HOSTS file located
28. Explain different RAID levels
29. Explain APIPA, IP address and Subnet mask
30. Difference between IP v4 and IP v6
31. How to remove virus from a computer
 32. How to make a computer run faster?
33. What is attrib command ?
34. What is edit command ?
35. How to copy a file or folder using copy command?
36. How to format the hard disk using command line utilities?
37. Explain mkdir, rmdir and chdir commands
38. Types of hard disk
39. Difference between primary and secondary partition
40. Types of backups in Window OS
41. Differential Backup Vs Incremental Backup Vs Copy backup
42. What is remote desktop.
43. Recovery Console Vs Automated System Recovery
44. What is NTLDR file?
45. How to tackle "missing NTLDR file" error?
46. How many bytes are there in MAC address
47. Range of Class A IP address
48. Range of Class B IP address
49. Range of Class C IP address
50. Default subnet mask of Class A, Class B and Class C IP address
51. What is BSOD (Blue Screen of Death) and how to overcome it
52. Difference between Preferred DNS and Alternate DNS server
53. Transmission speed of T1 carrier

2) What is DNS? Why it is used? What is "forward lookup" and "reverse lookup" in
DNS? What are A records and mx records?
DNS is domain naming service and is used for resolving names to IP address and IP
addresses to names. The computer understands only numbers while we can easily
remember names. So to make it easier for us what we do is we assign names to computers
and websites. When we use these names (Like yahoo.com) the computer uses DNS to
convert to IP address (number) and it executes our request.
Forward lookup: Converting names to IP address is called forward lookup.
Reverse lookup: Resolving IP address to names is called reverse lookup.
'A' record: Its called host record and it has the mapping of a name to IP address. This is the
record in DNS with the help of which DNS can find out the IP address of a name.
'MX' Record: its called mail exchanger record. Its the record needed to locate the mail
servers in the network. This record is also found in DNS.

For in depth learning of DNS, please download, extract and watch the videos available
here.

3) What is DHCP? Why it is used? What are scopes and super scopes?

DHCP: Dynamic host configuration protocol. Its used to allocate IP addresses to large
number of PCs in a network environment. This makes the IP management very easy.
Scope: Scope contains IP address like subnet mask, gateway IP, DNS server IP and
exclusion range which a client can use to communicate with the other PCs in the network.
Superscope: When we combine two or more scopes together its called super scope.

4) What are the types of LAN cables used? What is a cross cable?

Types of LAN cables that are in use are "Cat 5" and "Cat 6". "Cat 5" can support 100 Mbps
of speed and "CAT 6" can support 1Gbps of speed.
Cross cable: Its used to connect same type of devices without using a switch/hub so that
they can communicate.

5) What is the difference between a normal LAN cable and cross cable? What could be
the maximum length of the LAN cable?

The way the paired wires are connected to the connector (RJ45) is different in cross cable
and normal LAN cable.
The theoritical length is 100 meters but after 80 meters you may see drop in speed due to
loss of signal.

6) What would you use to connect two computers without using switches? Cross
cable. 7) What is IPCONFIG command? Why it is used?
IPCONFIG command is used to display the IP information assigned to a computer. Fromthe
output we can find out the IP address, DNS IP address, gateway IP address assigned to that
computer.

8) What is APIPA IP address? Or what IP address is assigned to the computer when

the DHCP server is not available?
When DHCP server is not available the Windows client computer assignes an automatic IP
address to itself so that it can communicate with the network cmputers. This ip address is
called APIPA. ITs in the range of 169.254.X.X.
APIPA stands for Automatic private IP addressing. Its in the range of 169.254.X.X.

9) What is a DOMAIN? What is the difference between a domain and a

workgroup? Domain is created when we install Active Directory. It's a security boundary
which is used to manage computers inside the boundary. Domain can be used to centrally
administor computers and we can govern them using common policies called group policies.
We can't do the same with workgroup.
10) Do you know how to configure outlook 2000 and outlook 2003 for a user?
Please visit the link below to find out how to configure outlook 2000 and outlook
2003.http://www.it.cmich.edu/quickguides/qg_outlook2003_server.asp

11) What is a PST file and what is the difference between a PST file and OST file? What
file is used by outlook express?
PST file is used to store the mails locally when using outlook 2000 or 2003. OST file is used
when we use outlook in cached exchanged mode. Outlook express useds odb file.

12) What is BSOD? What do you do when you get blue screen in a computer? How do
you troubleshoot it?
BSOD stands for blue screen of Death. when there is a hardware or OS fault due to which
the windows OS can run it give a blue screen with a code. Best way to resolve it is to boot
the computer is "LAst known good configuration". If this doesn't work than boot the computer
in safe mode. If it boots up than the problemis with one of the devices or drivers.

13) What is RIS? What is Imaging/ghosting?

RIS stands for remote installation services. You save the installed image on a windows
server and then we use RIS to install the configured on in the new hardware. We can use it
to deploy both server and client OS. Imaging or ghosting also does the same job of capturing
an installed image and then install it on a new hardware when there is a need. We go for RIS
or iamging/ghosting because installing OS everytime using a CD can be a very time
consuming task. So to save that time we can go for RIS/Ghosting/imaging.

14) What is VPN and how to configure it?

VPN stands for Virtual private network. VPN is used to connect to the corporate network to
access the resources like mail and files in the LAN. VPN can be configured using the
stepsmentioned in the KB: http://support.microsoft.com/kb/305550

15) Your computer slowly drops out of network. A reboot of the computer fixes the
problem. What to do to resolve this issue?
Update the network card driver.

16) Your system is infected with Virus? How to recover the data?
Install another system. Insall the OS with the lates pathces, Antivirus with latest updates.
Connect the infected HDD as secondary drive in the system. Once done scan and clean the
secondary HDD. Once done copy the files to the new system.

17) How to join a system to the domain? What type of user can add a system to the
domain?
Please visit the article below and read "Adding the Workstation to the Domain"
http://www.microsoft.com/technet/prodtechnol/windowsserver2003/technologies/directory/acti
vedirectory/stepbystep/domxppro.mspx

18) What is the difference between a switch and a hub?

Switch sends the traffic to the port to which its meant for. Hub sends the traffic to all the
ports.

19) What is a router? Why we use it?

Router is a switch which uses routing protocols to process and send the traffic. It also
receives the traffic and sends it across but it uses the routing protocols to do so.

20) What are manageable and non manageable switches?

Switches which can be administered are calledmanageable switches. For example we can
create VLAN for on such switch. On no manageable swiches we can't do so.

Getting Windows to a Stable Environment

As you troubleshoot your Windows problems, you may encounter that the Operating System may
be unstable to perform these actions, especially when dealing with Malware problems. The easiest
way to combat this is to boot Windows into Safe Mode, which is a diagnostic mode that does not load
any advanced drivers or any startup programs. In order to get into safe mode, you must press F8 while
Windows starts to boot. Sometimes this is easier said than done and I recommend that you simply turn
the computer on and repeatedly tap the F8 Key until you get the following screen.

Windows Advanced Options Boot Screen

Using this menu, you can control how Windows will boot up. For most problems, you should
select either "Safe Mode" or "Safe Mode with Networking".

For troubleshooting purposes, the ones you may want to try are "Last Known Good
Configuration", "Enable Boot Logging" and "Disable automatic restart on system failure". The first
option may give you a really quick fix if you are simply having registry problems, while the later 2 will
give you more information on the problem(s) your system may be having.
 Note: the location of the boot log is at C:\Windows\ntbtlog.txt

Working with Windows in "Safe Mode"

If for any reason you just cannot get into safe mode using F8, for instance your Keyboard doesn't
register outside of Windows, you can always set Windows to boot into safe mode by running
the msconfig command, going to the boot.ini tab and selecting /SAFEBOOT and hitting OK. Just
remember to remove the /SAFEBOOT option in safe mode using msconfig, otherwise you will always
boot into safemode.
Using MSConfig to boot into Safemode

If Windows refuses to even boot into Safe Mode, you may have a very serious problem and
should jump directly to the section titled Repairing a System that Won't Boot, which covers how to use
various boot CDs to fix common problems.

Repairing a System that Won't Boot

Sometimes, a problem with Windows will put the computer in such a state that it will simply not
boot up. The causes of this is many various reasons, the most common causes of this is:

The Windows Partition needs to be checked for errors

The Boot Loader gets corrupt
The Windows Registry is corrupt
System files get corrupt

Unfortunately, to usually fix these problems will usually require you to either put the hard drive
into another working system, use a Rescue CD, use the Recovery Console, etc.

The first step is to see what state your Windows installation is in, for instance, will it attempt to
boot into Windows and simply restart or bluescreen, will it boot into safe mode but not in "normal
mode", will it simply not even try to boot, etc. The easiest way to see if it is a problem with a boot
loader, or something past the boot loader is to simply tap "F8" as your computer is booting to see if you
get the Windows Boot Menu or not. If it does not come up, you may have a problem with the boot
loader, if it does come up the problem with the system is with Windows itself and not the boot loader.
Using the Boot Menu to Troubleshoot Bootup Issues

If you are able to get to the boot menu, you can quickly try to use the "Last Good Configuration"
option as this may use an older version of the registry that will allow you to boot the computer. If that
does not work, you can try booting to safe mode to continue troubleshooting. If safe mode doesn't
work and your computer just restarts, you can try the "disable automatic restart" option to see if you
can view the exact error that occurs. If that still doesn't work, you can try a logged boot to document
what exactly is happening during boot to use as a troubleshooting guide later on (the log is located at
C:\Windows\ntbtlog.txt).

Problems with the Bootloader

If your system seems to simply do nothing when it starts to boot, or you get an archaic error such
as NTLoader is missing, you may have a problem with your boot loader.

The Microsoft Windows NT/2K/XP/2003 Bootloader is called NTLDR, while the Vista/2008/7
bootloader is called BOOTMGR. Troubleshooting both bootmanagers can sometimes be a pain, as
they are not very configurable and can sometimes be difficult to restore when they get corrupt.