Information Technology Benchmark (ITB)

Data-Collection Instruction Guide

Mainframe Data Center

Version 2.6

KPMG LLP
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Boston, MA 02110

(617) 988-1000
(617) 988-1860 FAX

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 General Definitions

Mainframe Data Center Consensus Cost Model

Printers Microfiche

Master
Consoles
Data Center
Terminals

Mainframes Disk Storage

Tape Drives
Facilities
Utilities
UPS
Telephone
Furniture Tape Silo
Personnel
Data Center Disaster Recovery
Technical
Operations Finance & Plus Vendor
Services
Administration Contracts

This collection document accounts for the mainframe data center with multiple sites. If only one is
present, fill out information for only that architecture, labeled Site 1. There is also a Column for sites 2
and 3. This would include any other sites within the scope of this analysis.

Data Center Workbook

The workbook is comprised of one spreadsheet, Mainframe Data Center. In Mainframe Data Center, we
will collect information pertaining to the workload, cost and personnel in your organization.

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 Mainframe Data Center

In this section, we will collect information on workload, costs and personnel in your mainframe data
center environment. This will be used to select the comparison group and will be balanced against your
costs to determine your overall efficiency metrics.

Identify the currency for the costs you are entering on the Currency line at the top of the spreadsheet.

1. Workload Definition – Total Number of Installed MIPS (Row 1; Columns B, D and F)

Report the weighted average of installed MIPS during the analysis period for Site 1 in Row 1, Column B, for
Site 2 in Row 1, Column D and for Site 3 in Row 1, Column F. For example, if a 50 MIPS processor
was installed for four months and a 75 MIPS processor for eight months, the weighted or average
MIPS is 66. This weighting is applied to all customer-utilization entries.

2. Workload Definition – Total Number of DASD Gigabytes (Row 2; Columns B, D and F)

Report the weighted average of installed DASD gigabytes during the analysis period for Site 1 in Row 2,
Column B, for Site 2 in Row 2, Column D and for Site 3 in Row 2, Column F.

3. Workload Definition – Type of Processing (Rows 3 – 5; Columns B, D and F)

Report a percentage of the overall work processed that would be represented by the batch, interactive and
online processing environments of the mainframe data center totaling 100% during the analysis period
for Site 1 in Row 3, Column B, for Site 2 in Row 3, Column D and for Site 3 in Row 3, Column F.

4. Workload Definition – Peripherals (Rows 6 – 10; Columns B, D and F)

Provide customer usage only (i.e., exclude usage for data center purposes) during the analysis period for
Site 1 in rows 6 – 10, Column B, for Site 2 in rows 6 – 10, Column D and for Site 3 in rows 6 – 10,
Column F. The customer-utilization section contains a list of the most commonly tracked resources:
DASD, print, tape mounts, total tapes and tape vaulted. Data must represent an annual time period
of activity, e.g., print would be all print in the data center over a 12-month period, in 1000s of lines.

Include all tape months vaulted, whether or not stored off site. (e.g., 5 tapes vaulted for 10 months equals
50 tape months). Report tapes containing customer data only.

Common data sources of various performance, reporting and accounting packages are used to gather,
summarize and report data. For example, your site probably produces SMF data, but you might use
a package such as MICS to sort, summarize, and ultimately produce reports.

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5. Cost Definition – General

KPMG LLP uses fully burdened costs when defining costs for the consensus cost models. Include the
lease, maintenance and depreciation costs of all hardware, software or shared hardware and
software used by the staff for the analysis time period. In all cost categories, include all applicable
taxes (federal, state and local). Include value-added taxes (VAT); only exclude VAT when it is
recovered or refunded to the organization. All costs are reported in thousands.

The depreciation schedule used and the tax rates borne by your organization are reported in the ITB
Project Definition and Information Questionnaire.

6. Cost Definition – Hardware (Row 11; Columns B, D and F)

Report the actual monetary expense related to hardware for the data center for Site 1 in Row 11, Column
B, for Site 2 in Row 11, Column D and for Site 3 in Row 11, Column F. Include processors, disk
devices, print devices, tape devices, silos and other peripherals normally associated with the
mainframe systems as well as other miscellaneous devices needed to support the processing
equipment. This does not include circuit or similar costs needed to connect to the network but will
include the costs to connect multiple data centers to each other.

7. Cost Definition – Software (Row 12; Columns B, D and F)

Report the actual monetary expense related to software for the data center for Site 1 in Row 12, Column
B, for Site 2 in Row 12, Column D and for Site 3 in Row 12, Column F. Include all operating system,
utility, database, programming needed for the general operation of the system. Do not include costs
associated with networking or packages either developed internally or purchased externally for a
specific user group.

8. Cost Definition – Occupancy (Row 13; Columns B, D and F)

Report the actual monetary expense related to occupancy for the data center for Site 1 in Row 12,
Column B, for Site 2 in Row 12, Column D and for Site 3 in Row 12, Column F. Occupancy costs
should include fully burdened costs for the facility. Some examples would include raised-floor, office
space, furniture, electricity, maintenance, property taxes, security, office supplies, etc.

9. Cost Definition – Disaster Recovery (Row 14; Columns B, D and F)

Report the actual monetary expense related to disaster recovery / contingency for Site 1 in Row 14,
Column B, for Site 2 in Row 14, Column D and for Site 3 in Row 14, Column F. Include hot-site
backup, off-site tape storage and other related expenses.

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10. Personnel Definition – General

KPMG LLP uses the Full Time Equivalent (FTE) concept in defining staff resources. Do not count the
physical staff, but count the logical staff by looking at the functions that the physical staff perform and
for which they are responsible. FTEs should be measured in calendar time, that is, if an individual
works full time on an assignment for a full year, that is one FTE. You would not subtract vacation
time, sick days, administration time, etc. If your labor-tracking system shows, for example, 220 days
actually worked, that represents one FTE in your organization. The conversion factor you use to go
from hours or days to FTEs depends upon the amount of overhead time, how you record overtime,
and the way you enter data into your tracking system. Do not count any one physical person as
more than one logical person (due to overtime, etc.). However, you may count less than one logical
person for a physical person when not all of that individual’s time falls within the scope of this
analysis.

Report all staffing levels within the organization from managers and project leaders to daily operations
personnel. Report summarized data for all categories to show the average staff level, adjusting for
timing. This is done best by totaling the person-months for staff employed during the year and then
dividing by 12.

Report the actual monetary expense related to in-house staff, contractors and consultants utilized during
the analysis time period for all of the staff functions reported.

For in-house staff, in addition to salary include bonuses and paid holidays and vacation. Also include
benefits such as costs for medical / dental coverage, life and accident insurance, retirement plans,
stock plans, disability, social security, unemployment compensation, dependent care, tuition
reimbursement and employee assistance programs (physical exams, exercise programs and similar
costs). In all cost categories, include all applicable taxes (federal, state and local). Include value-
added taxes (VAT); only exclude VAT when it is recovered or refunded to the organization.

Also include “other” employee costs such as travel and training.

Do not include the costs related to: human resource department staff allocations, early retirement
incentive bonuses, internal "cross-charges" for corporate overhead such as for the chairman's salary
or the human resources department.

For contractors and consultants, include all compensation that was paid directly to the individual or
agency.

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11. Personnel Definition – Operations (Row 15; Columns A, C and E for FTE Count and B, D and
F for FTE Cost)

Report the total FTEs in Row 15, columns A, C and E and the annual monetary expense for operations
personnel that maintain the computing environment and the production applications running in that
environment in Row 15, columns B, D and F. Include the system operations / support, tape, output
and production control operational areas. Also include the management personnel for these
functions.

System Operations / Support personnel have responsibility for overall operation of installed computer
systems. This includes system starts / stops, monitoring system jobs, responding to system
requests, diagnosis and correction of system failures, and automation of the production environment.

Tape personnel have responsibility for storing and providing tapes that are needed by the users of the
processing environment.

Output personnel have responsibility to maintain the operating environments of centrally managed
printers and microfiche equipment. This includes replacement of all consumables related to the
operation of the output devices, removal of output from output devices, separating the output media
and directing the output to clients via picking slots or internal mail. It does not include mailing,
packaging or delivery of the output.

Production Control personnel have responsibility to maintain the integrity of the production environment
by participating in the following tasks: (1) turnover of applications from test into production after the
system has been developed and tested, (2) ensuring that systems to be placed in the production
environment meet certain standards, (3) providing job procedural documentation such as scheduling
requirements and rerun procedures, (4) establishing and adjusting the batch job schedule, (5)
providing ongoing job monitoring and / or (6) reviewing the service level of production jobs to improve
quality and / or efficiency.

12. Personnel Definition – Technical Services (Row 16; Columns A, C and E for FTE Count and B,
D and F for FTE Cost)

Report the total FTEs in Row 16, columns A, C and E and the annual monetary expense for technical
services personnel that provide, maintain and tune the mainframe processing platform in Row 16,
columns B, D and F. Include the system management, database administration, performance,
capacity planning, storage management, system security and contingency operational areas. Also
include the management personnel for these functions.

System Management personnel have responsibility to maintain the operating system and TP (online)
environments. This includes evaluation, installation, maintenance (fixes and upgrades) as well as
removal of system software, security packages, system utilities and database transaction packages.
These personnel establish technical standards, diagnose and resolve system problems, and tune
system performance. They do not develop applications or support them once developed. Do not
include support of network software.

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Subsystem Management personnel have responsibility to maintain the major subsystem environments
(e.g., CICS, DB2, IDMS, COBOL, etc.). This support includes evaluation, installation, maintenance
and removal of subsystem software and utilities. These personnel establish technical standards,
diagnose and resolve system problems, tune system performance and organize / optimize subsystem
facilities and maintain subsystem tables. Do not include the creation and / or support of applications
in these languages.

Internal System Support personnel have responsibility to provide significant (more than one day)
development or customization of data center software systems. This includes (1) developing
functional replacements or customizing system software, e.g., tape management or job scheduling
systems and (2) developing system software in-line modifications or exit routines, e.g., SMF
termination routines. Do not include programming done for performance analysis.

Performance personnel have responsibility to develop standards and measures for the technical
performance of operating systems and major subsystems as follows: (1) identify overall system
performance trends and problems that may be used as input to other technical areas, (2) target
specific applications for performance improvements and work with developers and system
programmers to implement, (3) recommend workload balancing procedures, (4) help establish client
service level objectives, (5) measure and report on performance relative to system service level
objectives and / or (6) report on performance relative to service level agreements.

Capacity Planning personnel have responsibility to establish the performance and capacity thresholds for
computer system changes. Capacity Planning personnel monitor system utilization and forecast
capacity needs. They also evaluate and recommend new hardware and plan upgrade schedules.

Storage Management personnel have responsibility to establish, report on and optimize the utilization of
the storage environment. Responsibilities include the following: (1) determine and use the tools
necessary to perform the function, (2) physical and logical configurations of disk devices, (3) physical
placement of data sets, (4) establish standards for data set retention, reorganization, and migration
and / or (5) determine criteria for tape silo data sets. Do not include specialized storage systems
such as Teradata systems.

System Security personnel have responsibility to develop standards and procedures for ensuring overall
system integrity. Responsibilities include the following: (1) system access (controlled, for example,
by userid and password), (2) standards for file access software (security software) and / or (3)
auditing system security and correcting violations.

Contingency / Disaster Recovery personnel have responsibility to develop, implement, maintain, and test
disaster recovery (also known as contingency plans and procedures). This includes managing the
data off site for retention purposes.

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1. Personnel Definition – Finance / Administration (Row 17; Columns A, C and E for FTE Count
and B, D and F for FTE Cost)
0
0Report the total FTEs in Row 17, columns A, C and E and the annual monetary expense for finance and
administration personnel in Row 17, columns B, D and F. Include the financial accounting, chargeback
administration, system procurement, quality management, administrative support, occupancy,
environmental control and hardware installation functions. Also include the management personnel for
these functions.
0
0Finance / Administration personnel have responsibility to manage the budget, acquisitions and
chargeback related to the general mainframe computing environment.
0
0Financial Accounting personnel have responsibility to: (1) establish budgets for the data center(s)
included in our analysis, (2) monitor actual expenses versus budget, (3) determine the most economical
acquisition methods for hardware and software, e.g., lease versus purchase, (4) arrange financing for
purchases and / or (5) perform financial reporting to other enterprise areas, e.g., for corporate
consolidated budgets.
0
0Chargeback Administration personnel have responsibility for procedures for authorizing financial
registration of system users. They handle the operation of the chargeback system, if one exists,
including invoicing, credits, etc.
0
0System Procurement personnel have responsibility to maintain contact with computer hardware and
software vendors. They solicit bids, negotiate purchasing agreements, establish purchase orders,
validate vendor bills and coordinate with accounts payable for payment. They are responsible for
contract administration.
0
0Quality Management personnel have responsibility to improve overall data center quality through audits,
process control and training.
0
0Administrative Support personnel have responsibility to provide direct administrative and clerical support
to all data center organizations.
0
0Occupancy personnel have responsibility to provide the facilities for the general mainframe computing
environment.
0
0Environmental Control personnel have responsibility to monitor and maintain environmental support
systems for the data center. These include (1) heating, (2) air conditioning, (3) water and / or (4) power.
0
0Hardware Installation personnel have responsibility to determine the physical placement of computer
hardware within the data center, the connections among devices, the power requirements and
environmental needs. They coordinate with the local utility to provide power feeds and supplement these
with private power plants and batteries, as needed.
0
0
1. Personnel Definition – Outsourcer (Row 18; Columns B, D and F for Cost)

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Report the annual monetary expense for outsourced functions for the mainframe data center environment
in Row 18, columns B, D and F. This is supplemental staff not managed on a day-to-day basis by
the organization in which control of individual function(s) has been given to a third party.

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