ESET SMART SECURITY 8

User Guide
(intended for product version 8.0 and higher)

Microsoft Windows 8.1 / 8 / 7 / Vista / XP / Home Server 2003 / Home Server 2011

Click here to download the most recent version of this document

ESET SMART SECURITY
Copyright 2015 by ESET, spol. s r. o.
ESET Sma rt Securi ty wa s devel oped by ESET, s pol . s r. o.
For more i nforma ti on vi s i t www.es et.com.
Al l ri ghts res erved. No pa rt of thi s documenta ti on ma y be reproduced, s tored i n a retri eva l
s ys tem or tra ns mi tted i n a ny form or by a ny mea ns , el ectroni c, mecha ni ca l , photocopyi ng,
recordi ng, s ca nni ng, or otherwi s e wi thout permi s s i on i n wri ti ng from the a uthor.
ESET, s pol . s r. o. res erves the ri ght to cha nge a ny of the des cri bed a ppl i ca ti on s oftwa re wi thout
pri or noti ce.

Worl dwi de Cus tomer Support: www.es et.com/s upport

REV. 1/16/2015
Contents
4.1.3.2 Adding
..................................................................................35
Device control rules
1. ESET Smart
.......................................................5
Security 4.1.4 HIPS ..............................................................................36
4.1.5 Gamer
..............................................................................38
mode
1.1 What's
....................................................................................................6
new in version 8
1.2 System
....................................................................................................6
requirements 4.2 Network
....................................................................................................39
4.2.1 Filtering
..............................................................................40
modes
1.3 Prevention
....................................................................................................7
4.2.1.1 Learning
..................................................................................41
mode
2. Installation
.......................................................8 4.2.2 Firewall
..............................................................................42
profiles
4.2.3 Configuring
..............................................................................42
and using rules
2.1 Live....................................................................................................8
installer
4.2.3.1 Rules
..................................................................................43
setup
2.2 Offline
....................................................................................................9
installation
2.2.1 Advanced
..............................................................................10
settings 4.2.3.1.1 Detailed........................................................................44
view of all rules
4.2.3.2 Editing
..................................................................................45
rules
2.3 Product
....................................................................................................10
activation
4.2.4 Configuring
..............................................................................45
zones
2.4 Entering
....................................................................................................11
username and password 4.2.4.1 Network
..................................................................................46
authentication
2.5 Upgrading
....................................................................................................11
to a more recent version 4.2.4.1.1 Zone authentication
........................................................................46
- Client configuration
2.6 First
....................................................................................................12
scan after installation 4.2.4.1.2 Zone authentication
........................................................................48
- Server configuration
4.2.5 Establishing
..............................................................................49
connection - detection
3. Beginner's
.......................................................13
guide
4.2.6 Logging
..............................................................................50
3.1 The
....................................................................................................13
main program window 4.2.7 System
..............................................................................50
integration
3.2 Updates
....................................................................................................15 4.3 Web
....................................................................................................51
and email
3.3 Trusted
....................................................................................................16
zone setup 4.3.1 Email..............................................................................52
client protection
3.4 Anti-Theft
....................................................................................................17 4.3.1.1 Integration
..................................................................................52
with email clients

3.5 Parental
....................................................................................................17
control tools 4.3.1.1.1 Email client
........................................................................53
protection configuration
4.3.1.2 IMAP,
..................................................................................53
IMAPS scanner
4. Work.......................................................18
with ESET Smart Security 4.3.1.3 POP3,
..................................................................................54
POP3S filter
4.1 Computer
....................................................................................................19 4.3.1.4 Antispam
..................................................................................55
protection
4.1.1 Antivirus
..............................................................................20
and antispyware 4.3.1.4.1 Adding addresses
........................................................................56
to whitelist and blacklist
4.1.1.1 Real-time
..................................................................................20
file system protection 4.3.1.4.2 Marking messages
........................................................................56
as spam
4.1.1.1.1 Advanced
........................................................................21
scan options 4.3.2 Web..............................................................................57
access protection
4.1.1.1.2 Cleaning........................................................................22
levels 4.3.2.1 HTTP,
..................................................................................57
HTTPs
4.1.1.1.3 When to........................................................................23
modify real-time protection configuration 4.3.2.2 URL
..................................................................................58
address management
4.1.1.1.4 Checking........................................................................23
real-time protection 4.3.3 Protocol
..............................................................................59
filtering
4.1.1.1.5 What to do
........................................................................23
if real-time protection does not work 4.3.3.1 Web
..................................................................................59
and email clients
4.1.1.2 Computer
..................................................................................23
scan 4.3.3.2 Excluded
..................................................................................60
applications
4.1.1.2.1 Custom scan
........................................................................24
launcher 4.3.3.3 Excluded
..................................................................................61
IP addresses
4.1.1.2.2 Scan progress
........................................................................25 4.3.3.3.1 Add IPv4 ........................................................................61
address
4.1.1.2.3 Scan profiles
........................................................................26 4.3.3.3.2 Add IPv6 ........................................................................61
address
4.1.1.3 Startup
..................................................................................26
scan 4.3.3.4 SSL..................................................................................62
protocol checking
4.1.1.3.1 Automatic
........................................................................27
startup file check 4.3.3.4.1 Certificates
........................................................................62
4.1.1.4 Idle-state
..................................................................................27
scanning 4.3.3.4.1.1 Trusted certificates
........................................................................62
4.1.1.5 Exclusions
..................................................................................27 4.3.3.4.1.2 Excluded........................................................................63
certificates
4.1.1.6 ThreatSense
..................................................................................29
engine parameters setup 4.3.3.4.1.3 Encrypted........................................................................63
SSL communication
4.1.1.6.1 Objects ........................................................................29 4.3.4 Anti-Phishing
..............................................................................63
protection
4.1.1.6.2 Options ........................................................................29
4.4 Parental
....................................................................................................64
control
4.1.1.6.3 Cleaning........................................................................30 4.4.1 Web..............................................................................67
page content filtering
4.1.1.6.4 Extensions
........................................................................30 4.4.2 Blocked
..............................................................................68
and allowed web pages
4.1.1.6.5 Limits ........................................................................30
4.5 Updating
....................................................................................................68
the program
4.1.1.6.6 Other ........................................................................31 Update
..............................................................................71
settings
4.5.1
4.1.1.7 An..................................................................................31
infiltration is detected Update
..................................................................................72
profiles
4.5.1.1
4.1.1.8 Document
..................................................................................33
protection Advanced
..................................................................................72
update setup
4.5.1.2
4.1.2 Removable
..............................................................................33
media
4.5.1.2.1 Update mode
........................................................................72
4.1.3 Device
..............................................................................33
control
4.5.1.2.2 Proxy server
........................................................................73
4.1.3.1 Device
..................................................................................34
control rules
4.5.1.2.3 Connecting
........................................................................73
to the LAN
 4.5.2 Update
..............................................................................74
rollback 5.7.2 How..............................................................................107
to create rescue CD
4.5.3 How ..............................................................................75
to create update tasks 5.7.3 Target
..............................................................................107
selection
5.7.4 Settings
..............................................................................107
4.6 Tools
....................................................................................................76
4.6.1 Log files
..............................................................................77 5.7.4.1 Folders
..................................................................................108
4.6.1.1 Log
..................................................................................78
maintenance 5.7.4.2 ESET
..................................................................................108
Antivirus

4.6.2 Scheduler
..............................................................................78 5.7.4.3 Advanced
..................................................................................108
settings
4.6.3 Protection
..............................................................................80
statistics 5.7.4.4 Internet
..................................................................................109
protocol
4.6.4 Watch
..............................................................................80
activity 5.7.4.5 Bootable
..................................................................................109
USB device
4.6.5 ESET SysInspector
..............................................................................81 5.7.4.6 Burn
..................................................................................109
4.6.6 ESET Live
..............................................................................81
Grid 5.7.5 Working
..............................................................................109
with ESET SysRescue
4.6.6.1 Suspicious
..................................................................................82
files 5.7.5.1 Using
..................................................................................110
ESET SysRescue
4.6.7 Running
..............................................................................83
processes 5.8 Command
....................................................................................................110
Line
4.6.8 Network
..............................................................................84
connections
4.6.9 Quarantine
..............................................................................86 6. Glossary
.......................................................112
4.6.10 Proxy..............................................................................87
server setup 6.1 Types
....................................................................................................112
of infiltration
4.6.11 Alerts..............................................................................87
and notifications 6.1.1 Viruses
..............................................................................112
4.6.11.1 Message
..................................................................................88
format 6.1.2 Worms
..............................................................................112
4.6.12 Submission
..............................................................................89
of samples for analysis 6.1.3 Trojans
..............................................................................112
4.6.13 System
..............................................................................89
updates 6.1.4 Rootkits
..............................................................................113
6.1.5 Adware
..............................................................................113
4.7 User
....................................................................................................89
interface
4.7.1 Graphics
..............................................................................90 6.1.6 Spyware
..............................................................................113

4.7.2 Alerts..............................................................................90
and notifications 6.1.7 Packers
..............................................................................114

4.7.2.1 Advanced
..................................................................................90
setup 6.1.8 Potentially
..............................................................................114
unsafe applications

4.7.3 Hidden
..............................................................................91
notification windows 6.1.9 Potentially
..............................................................................114
unwanted applications

4.7.4 Access
..............................................................................91
setup 6.1.10 Botnet
..............................................................................114

4.7.5 Program
..............................................................................91
menu 6.2 Types
....................................................................................................114
of remote attacks
4.7.6 Context
..............................................................................92
menu 6.2.1 DoS..............................................................................115
attacks
6.2.2 DNS..............................................................................115
Poisoning
5. Advanced
.......................................................93
user 6.2.3 Worm
..............................................................................115
attacks

5.1 Profile
....................................................................................................93
manager 6.2.4 Port..............................................................................115
scanning
6.2.5 TCP..............................................................................115
desynchronization
5.2 Keyboard
....................................................................................................93
shortcuts
6.2.6 SMB..............................................................................116
Relay
5.3 Diagnostics
....................................................................................................94
6.2.7 ICMP
..............................................................................116
attacks
5.4 Import
....................................................................................................94
and export settings
5.5 Idle
....................................................................................................95
state detection 6.3 ESET
....................................................................................................116
Technology
6.3.1 Exploit
..............................................................................116
Blocker
5.6 ESET
....................................................................................................95
SysInspector
6.3.2 Advanced
..............................................................................116
Memory Scanner
5.6.1 Introduction
..............................................................................95
to ESET SysInspector
6.3.3 Vulnerability
..............................................................................117
Shield
5.6.1.1 Starting
..................................................................................95
ESET SysInspector
6.3.4 ESET..............................................................................117
Live Grid
5.6.2 User..............................................................................96
Interface and application usage
6.3.5 Botnet
..............................................................................117
protection
5.6.2.1 Program
..................................................................................96
Controls
6.3.6 Java..............................................................................117
Exploit Blocker
5.6.2.2 Navigating
..................................................................................97
in ESET SysInspector
5.6.2.2.1 Keyboard........................................................................99
shortcuts 6.4 Email
....................................................................................................118
6.4.1 Advertisements
..............................................................................118
5.6.2.3 Compare
..................................................................................100
6.4.2 Hoaxes
..............................................................................118
5.6.3 Command
..............................................................................101
line parameters
6.4.3 Phishing
..............................................................................119
5.6.4 Service
..............................................................................101
Script
6.4.4 Recognizing
..............................................................................119
spam scams
5.6.4.1 Generating
..................................................................................102
Service script
6.4.4.1 Rules
..................................................................................119
5.6.4.2 Structure
..................................................................................102
of the Service script
6.4.4.2 Whitelist
..................................................................................120
5.6.4.3 Executing
..................................................................................104
Service scripts
6.4.4.3 Blacklist
..................................................................................120
5.6.5 FAQ..............................................................................105
6.4.4.4 Exception
..................................................................................120
list
5.6.6 ESET..............................................................................106
SysInspector as part of ESET Smart Security
6.4.4.5 Server-side
..................................................................................120
control
5.7 ESET
....................................................................................................106
SysRescue
5.7.1 Minimum
..............................................................................106
requirements
1. ESET Smart Security
ESET Smart Security represents a new approach to truly integrated computer security. The most recent version of
the ThreatSense scanning engine, combined with our custom Personal firewall and Antispam modules, utilizes
speed and precision to keep your computer safe. The result is an intelligent system that is constantly on alert for
attacks and malicious software that might endanger your computer.
ESET Smart Security is a complete security solution that combines maximum protection and a minimal system
footprint. Our advanced technologies use artificial intelligence to prevent infiltration by viruses, spyware, trojan
horses, worms, adware, rootkits, and other threats without hindering system performance or disrupting your
computer.

Features and benefits

Antivirus and antispyware Proactively detects and cleans more known and unknown viruses, worms,
trojans and rootkits. Advanced heuristics technology flags even never-
before-seen malware, protecting you from unknown threats and neutralizing
them before they can do any harm. Web access protection and Anti-Phishing
works by monitoring communication between web browsers and remote
servers (including SSL). Email client protection provides control of email
communication received through the POP3(S) and IMAP(S) protocols.
Regular updates Regularly updating virus signature database and program modules is the best
method for ensuring the maximum level of security on your computer.
ESET Live Grid You can check the reputation of running processes and files directly from
(Cloud-powered Reputation) ESET Smart Security.
Device control Automatically scans all USB flash drives, memory cards and CDs/DVDs. Blocks
removable media based on type of media, manufacturer, size and other
attributes.
HIPS functionality You can customize the behavior of the system in greater detail; specify rules
for the system registry, active processes and programs, and fine-tune your
security posture.
Gamer mode Postpones all pop-up windows, updates or other system-intensive activities
to conserve system resources for gaming or other full-screen activities.

Features in ESET Smart Security

Parental control Protects your family from potentially offensive web content by blocking
various website categories.
Intelligent Firewall Firewall module prevents unauthorized users from accessing your computer
and taking advantage of your personal data.
ESET Antispam Spam represents up to 80 percent of all email communication. Antispam
protection serves to protect against this problem.

ESET Anti-Theft ESET Anti-Theft expands user-level security in the case of a lost or stolen
computer. Once users install ESET Smart Security and ESET Anti-Theft, their
device will be listed in the web interface. The web interface allows users to
manage their ESET Anti-Theft configuration and perform actions such as
switching computers to the missing state.

A license needs to be active in order for features of ESET Smart Security to be operational. It is recommended that
you renew your license several weeks before the license for ESET Smart Security expires.

5
 1.1 What's new in version 8
ESET Smart Security version 8 features many small improvements:
A new Smart mode for HIPS is placed between Automatic and Interactive mode. Ability to identify suspicious
activities and malicious processes in the system.
A new Botnet protection helps discover malware through analyzing its network communication patterns and
protocols.
Enhanced Exploit blocker Designed to fortify commonly exploited application types such as web browsers, PDF
readers, email clients and MS Office components. Exploit blocker now supports Java and helps improve detection
and protection from these kind of vulnerabilities.
Device control A replacement of Removable media control used in version 5 and 6. This module allows you to
scan, block or adjust extended filters/permissions and define a users ability to access and work with a given
device.
Vulnerability shield An extension of firewall that improves detection of known vulnerabilities on the network
level.
Advanced memory scanner Works in combination with Exploit Blocker to strengthen protection against malware
that has been designed to evade detection by antimalware products through the use of obfuscation and/or
encryption.
Firewall improvements In the new version of ESET Smart Security, you can adjust and manage IDS exceptions
and the temporary IP address blacklist. The IDS detection notification system is now more user-friendly and
informative.
Anti-phishing improvements ESET Smart Security now blocks scam sites as well as phishing sites. Improved
submission of suspicious sites and false positive sites by users.
Specialized cleaner A bundle of the top 3-5 most prevalent critical malware threats.
Faster and more reliable installation Including an initial scan which runs automatically 20 minutes after
installation or reboot.
Mail plugin compatibility Our plugin now integrates with Office 2013 and Windows Live Mail.
Improved compatibility in Windows 8/8.1 ESET SysRescue is now fully functional on Windows 8. Toast
notifications are now shown in the Windows 8 environment, notifying you of HIPS detections or file detections
that require user interaction or downloads of potentially unwanted applications.

1.2 System requirements

For the seamless operation of ESET Smart Security, the system should meet the following hardware and software
requirements:
Processors Supported: Intel or AMD x86-x64
Operating Systems: Microsoft Windows 8.1/8/7/Vista/XP SP3+ 32-bit/XP SP2+ 64-bit/Home Server 2003 SP2 32-bit/
Home Server 2011 64-bit

6
1.3 Prevention
When you work with your computer, and especially when you browse the Internet, please keep in mind that no
antivirus system in the world can completely eliminate the risk of infiltrations and attacks. To provide maximum
protection and convenience, it is essential that you use your antivirus solution correctly and adhere to several
useful rules:

Update regularly
According to statistics from ESET Live Grid, thousands of new, unique infiltrations are created each day in order to
bypass existing security measures and bring profit to their authors all at the expense of other users. The specialists
at the ESET Virus Lab analyze these threats on a daily basis and prepare and release updates in order to continually
improve the level of protection for our users. To ensure the maximum effectiveness of these updates it is important
that updates are configured properly on your system. For more information on how to configure updates, see the
Update setup chapter.

Download security patches

The authors of malicious software often exploit various system vulnerabilities in order to increase the effectiveness
of spreading malicious code. With this in mind, software companies watch closely for any vulnerabilities in their
applications to appear and release security updates to eliminate potential threats on a regular basis. It is important
to download these security updates as they are released. Microsoft Windows and web browsers such as Internet
Explorer are two examples of programs for which security updates are released on a regular schedule.

Back up important data

Malware writers usually do not care about users needs, and the activity of malicious programs often leads to total
malfunction of an operating system and the loss of of important data. It is important to regularly back up your
important and sensitive data to an external source such as a DVD or external hard drive. This will make it far easier
and faster to recover your data in the event of system failure.

Regularly scan your computer for viruses

Detection of more known and unknown viruses, worms, trojans and rootkits are handled by the Real-time file
system protection module. This means that every time you access or open a file, it is scanned for a malware activity.
We recommend that you run a full Computer scan at least once a month because malware signatures may vary and
the virus signature database updates itself each day.

Follow basic security rules

This is the most useful and most effective rule of all always be cautious. Today, many infiltrations require user
intervention in order to be executed and distributed. If you are cautious when opening new files, you will save
considerable time and effort that would otherwise be spent cleaning infiltrations. Here are some useful guidelines:
Do not visit suspicious websites with multiple pop-ups and flashing advertisements.
Be careful when installing freeware programs, codec packs, etc. Only use safe programs and only visit safe
Internet websites.
Be cautious when opening email attachments, particularly those from mass-mailed messages and messages from
unknown senders.
Don't use an Administrator account for everyday work on your computer.

7
 2. Installation
There are several methods for installing ESET Smart Security on your computer. Installation methods may vary
depending on country and means of distribution:
Live installer can be downloaded from the ESET website. The installation package is universal for all languages
(choose a desired language). Live installer itself is a small file; additional files required to install ESET Smart
Security will be downloaded automatically.

Offline installation This type of installation is used when installing from a product CD/DVD. It uses an .msi file
that is larger than the Live installer file and does not require an internet connection or additional files for the
completion of installation.
Important: Make sure that no other antivirus programs are installed on your computer before you install ESET Smart
Security. If two or more antivirus solutions are installed on a single computer, they may conflict with each other. We
recommend that you uninstall any other antivirus programs on your system. See our ESET Knowledgebase article for
a list of uninstaller tools for common antivirus software (available in English and several other languages).

2.1 Live installer

Once you have downloaded the Live installer installation package, double-click the installation file and follow the
step-by-step instructions in the installer window.
Important: For this type of installation you must be connected to Internet.

Select your desired language from the Select product language drop-down menu and click Install. Allow a few
moments for installation files to download.
After you accept the End-User License Agreement, you will be prompted to configure ESET Live Grid. ESET Live Grid
helps ensure that ESET is immediately and continuously informed about new threats in order to protect our
customers. The system allows you to submit new threats to the ESET Virus Lab where they are analyzed, processed
and added to the virus signature database.
By default, Yes, I want to participate is selected, which will activate this feature.
The next step in the installation process is to configure detection of potentially unwanted applications. Potentially
unwanted applications are not necessarily malicious, but can negatively affect the behavior of your operating
system. See the Potentially unwanted applications chapter for more details.
Click Next to start the installation process.

8
2.2 Offline installation
Once you launch the offline installation (.msi) package, the installation wizard will guide you through the setup
process.

First, the program checks to see if a newer version of ESET Smart Security is available. If a newer version is found
you will be notified in the first step of the installation process. If you select Download and install new version, the
new version will be downloaded and installation will continue. This check box is visible only when there is a version
newer than the version you are installing available.
Next, the End-User License Agreement will be displayed. Please read the agreement and click Accept to
acknowledge your acceptance of the End-User License Agreement. After you accept, installation will continue.
For more instructions about installation steps, ESET Live Grid and Detection of potentially unwanted applications,
follow the instructions in the aforementioned section (see Live installer).

Installation mode provides configuration options appropriate for most users. These settings provide excellent
security, easy setup and high system performance. Advanced settings are designed for users who have experience
with fine-tuning programs and who wish to modify advanced settings during installation. Click Install to start the
installation process and to bypass Advanced settings.

9
 2.2.1 Advanced settings
After selecting Advanced settings, you will be prompted to select a location for the installation. By default, the
program installs to the following directory:
C:\Program Files\ESET\ESET Smart Security\
Click Browse to change this location (not recommended).
Click Next to configure your Internet connection. If you use a proxy server, it must be correctly configured for virus
signature updates to work. If you are not sure whether you use a proxy server to connect to the Internet, select Use
the same settings as Internet Explorer (Recommended) and click Next. If you do not use a proxy server, select I do
not use a proxy server.
To configure your proxy server settings, select I use a proxy server and click Next. Enter the IP address or URL of your
proxy server in the Address field. In the Port field, specify the port where the proxy server accepts connections
(3128 by default). In the event that the proxy server requires authentication, enter a valid Username and Password
to grant access to the proxy server. Proxy server settings can also be copied from Internet Explorer if desired. To do
this, click Apply and confirm the selection.
Custom installation allows you to define how automatic program updates will be handled on your system. Click
Change... to access Advanced settings.
If you do not want program components to be updated, select Never update program components. Select Ask
before downloading program components to display a confirmation window each time the system attempts to
download program components. To download program component upgrades automatically, select Always update
program components.
NOTE: After a program component update, a restart is usually required. We recommend selecting If necessary,
restart computer without notifying.
The next installation window offers the option to set a password to protect your program settings. Select Protect
configuration settings with a password and enter your password into the the New password and Confirm new
password fields. This password will be required to change or access the settings of ESET Smart Security. When both
password fields match, click Next to continue.
To complete the next installation steps, ESET Live Grid and Detection of potentially unwanted applications, follow
the instructions in the Live installer section (see Live installer).
Next, select a filtering mode for the ESET Personal firewall. Four filtering modes are available for the ESET Smart
Security Personal firewall. The behavior of the firewall changes based on the selected mode. Filtering modes also
influences the level of user interaction required.
To disable the first scan after installation that is normally performed when installation finishes to check for
malicious code, deselect the check box next to Enable scan after installation. Click Install in the Ready to install
window to complete installation.

2.3 Product activation

After the installation is complete, you will be prompted to activate your product.
There are several methods for activating your product. Availability of a particular activation scenario in the
activation window may vary depending on the country, as well as the means of distribution (CD/DVD, ESET web
page, etc.).
If you purchased a retail boxed version of the product, select Activate using an Activation Key. The Activation Key is
usually located inside or on the back side of the product package. The Activation Key must be entered as supplied
for activation to be successful.
If you received a Username and Password, select Activate using a Username and Password and enter your
credentials into the appropriate fields.

10
If you would like to evaluate ESET Smart Security before making a purchase, select Activate Trial License. Fill in your
email address and country to activate ESET Smart Security for a limited time. Your test license will be emailed to
you. Trial licenses can only be activated once per customer.
If you do not have a license and would like to buy one, click Purchase License. This will redirect you to the website
of your local ESET distributor.
Select Activate Later if you would like to quickly evaluate our product and do not wish to activate it immediately, or
if you would like to activate your product at a later time.
You can also activate your copy of ESET Smart Security directly from the program. Click the Program menu icon
located in the top right corner or right-click on the ESET Smart Security icon in the system tray and select Activate
your product... from the menu.

2.4 Entering username and password

For optimal functionality, it is important that the program is automatically updated. This is only possible if the
correct Username and Password are entered in Update setup.
If you did not enter your Username and Password during installation, you can do so now. In the main program
window, click Help and support and then Activate License and enter the license data you received with your ESET
security product into the Product activation window.
When entering your Username and Password, it is important to type them exactly as they are written:
The username and password are case sensitive and the hyphen in the username is necessary.
The password is ten characters long and all lowercase.
We do not use the letter L in passwords (use the number one (1) instead).
A big '0' is the number zero (0), a little 'o' is the lowercase letter o.
We recommend copying and pasting the data from the registration email to ensure accuracy.

2.5 Upgrading to a more recent version

New versions of ESET Smart Security are issued to implement improvements or fix issues that cannot be resolved by
automatic updates to program modules. Upgrading to a more recent version can be accomplished in several ways:
1. Automatically, by means of a program update.
Since the program upgrade is distributed to all users and may have an impact on certain system configurations, it
is issued after a long testing period to ensure functionality with all possible system configurations. If you need to
upgrade to a newer version immediately after its release, use one of the methods below.
2. Manually, in the main program window by clicking Install/Check for updates in the Update section.
3. Manually, by downloading and installing a more recent version over the previous one.

11
 2.6 First scan after installation
After installing ESET Smart Security, a computer scan will start 20 minutes after installation or computer restart in
order to check for malicious code.
You can also start a computer scan manually from the main program window by clicking Computer scan > Smart scan.
For more information about computer scans, see the section Computer scan.

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3. Beginner's guide
This chapter provides an initial overview of ESET Smart Security and its basic settings.

3.1 The main program window

The main program window of ESET Smart Security is divided into two main sections. The primary window on the
right displays information that corresponds to the option selected from the main menu on the left.
The following is a description of options within the main menu:
Home Provides information about the protection status of ESET Smart Security.
Computer scan This option allows you to configure and launch a Smart scan or Custom scan.
Update Displays information about virus signature database updates.
Setup Select this option to adjust your security level for Computer, Web and email, Network and Parental control.
Tools Provides access to Log files, Protection statistics, Watch activity, Running processes, Network connections,
Scheduler, , ESET SysInspector and ESET SysRescue.
Help and support Provides access to help files, the ESET Knowledgebase, the ESET website and links to open a
Customer Care support request.

The Home screen informs you about the security and current protection level of your computer. The status window
also displays Frequently used features in ESET Smart Security. Information about the programs expiration date can
also be found here under Basic overview.
The green icon and green Maximum protection status indicates that maximum protection is ensured.

13
 What to do if the program doesn't work properly?
If the modules enabled are working properly, the Protection status icon will be green. A red exclamation point or
orange notification indicates that maximum protection is not ensured. Additional information about the protection
status of each module, as well as suggested solutions for restoring full protection, will be displayed under Home. To
change the status of individual modules, click Setup and select the desired module.

The red icon and red Maximum protection is not ensured status signals critical problems.
There are several reasons this status may be displayed, for example:
Product not activated You can activate ESET Smart Security from Home by clicking either Activate
product or Buy now under protection status.
Virus signature database is out of date This error will appear after several unsuccessful attempts to
update the virus signature database. We recommend that you check the update settings. The most
common reason for this error is incorrectly entered authentication data or incorrectly configured
connection settings.
Antivirus and antispyware protection disabled You can re-enable antivirus and antispyware protection
by clicking on Start all antivirus and antispyware protection modules.
ESET Personal firewall disabled This problem is signaled also by a security notification next to the
Network item on your desktop. You can re-enable network protection by clicking on Enable firewall.
License expired This is indicated by the Protection status icon turning red. The program is not able to
update after the license expires. We recommend following the instructions in the alert window to renew
your license.
The orange icon indicates that protection of your computer is limited. For example, there is a problem
updating the program or your license is nearing its expiration date.
There are several possible reasons this status may be displayed, for example:
Anti-Theft optimization warning This device is not optimized for ESET Anti-Theft. For example, a

14
 Phantom account does not exist initially, but is a security feature that is triggered automatically when you
mark a device as missing. You may need to create a Phantom account using the Optimization feature in the
ESET Anti-Theft web interface.
Gamer mode enabled Enabling Gamer mode is a potential security risk. By enabling this feature, all pop-
up windows are disabled and the activity of the scheduler will be completely stopped.
Your license will expire soon This is indicated by the protection status icon displaying an exclamation
point next to the system clock. After your license expires, the program will not be able to update and the
Protection status icon will turn red.
If you are unable to solve a problem using the suggested solutions, click Help and support to access the help files or
search the ESET Knowledgebase. If you still need assistance, you can submit a support request. ESET Customer Care
will respond quickly to your questions and help find a resolution.

3.2 Updates
Updating the virus signature database and updating program components is an important part of protecting your
system against malicious code. Pay careful attention to their configuration and operation. In the main menu, click
Update and then click Update now to check for a virus signature database update.
If the Username and Password were not entered during the activation of ESET Smart Security you will be prompted
for them at this point.

15
 The Advanced setup window (click Setup in the main menu and then click Enter advanced setup..., or press F5 on
your keyboard) contains additional update options. Click Update > Settings in the Advanced setup tree to the left.
To configure advanced update options such as update mode, proxy server access and LAN connections, click Setup...
in the Update window.

3.3 Trusted zone setup

It is necessary to configure the Trusted zone to protect your computer in a network environment. You can allow
other users to access your computer by configuring the Trusted zone to allow sharing. Click Setup > Network >
Change the protection mode of your computer in the network.... A window will display options allowing you to
choose the desired protection mode of your computer in the network.
Trusted zone detection occurs after ESET Smart Security installation and whenever your computer connects to a new
network. Therefore, there is usually no need to define the Trusted zone. By default, when a new zone is detected a
dialog window will prompt you to set the protection level for that zone.

Warning: An incorrect trusted zone configuration may pose a security risk to your computer.

16
NOTE: By default, workstations from a Trusted zone are granted access to shared files and printers, have incoming
RPC communication enabled and have remote desktop sharing available.
For more details about this feature please read the following ESET Knowledgebase article:
New network connection detected in ESET Smart Security

3.4 Anti-Theft
To protect your computer in case of a loss or theft, choose from the following options to register your computer
with the ESET Anti-Theft system.
1. After a successful activation click Enable Anti-Theft to activate ESET Anti-Theft features for the computer you just
registered.

2. If you see the ESET Anti-Theft is available message in the Home pane of ESET Smart Security, consider activating
this feature for your computer. Click Enable ESET Anti-Theft to associate your computer with ESET Anti-Theft.
3. From the main program window click Setup, and then click ESET Anti-Theft and follow the instructions in the pop-
up window.
Note: ESET Anti-Theft does not run on Microsoft Windows Home Servers.
For more instructions about ESET Anti-Theft computer association and to learn how it works see How to add a new
device.

3.5 Parental control tools

If you have already enabled Parental control in ESET Smart Security, you must also configure Parental control for
desired user accounts in order for Parental control to function properly.
When Parental controls are active but user accounts have not been configured, Parental control is not set up will be
displayed in the Home pane of the main program window. Click Set up rules now and refer to the Parental control
chapter for instructions on how to create specific restrictions for your children to protect them from potentially
offensive material.

17
 4. Work with ESET Smart Security
The ESET Smart Security setup options allow you to adjust the protection levels of your computer and network.

The Setup menu contains following:

Computer
Network
Web and Email
Parental control

Click any component to adjust the advanced settings of the corresponding protection module.
Computer protection setup allows you to enable or disable the following components:
Real-time file system protection All files are scanned for malicious code when they are opened, created or run
on your computer.
HIPS The HIPS system monitors the events within the operating system and reacts to them according to a
customized set of rules.
Anti-Theft You can also enable or disable ESET Anti-Theft from here.
Gamer mode Enables or disables Gamer mode. You will receive a warning message (potential security risk) and
the main window will turn orange after enabling Gamer mode.
Anti-Stealth protection Detects dangerous programs, such as rootkits, which hide themselves from the
operating system and ordinary testing techniques.

The Network section allows you to enable or disable the Personal firewall, Network attack protection (IDS) and
Botnet protection.
Parental control lets you block webpages that may contain potentially offensive material. In addition, parents can
prohibit access to more than 40 pre-defined website categories and over 140 subcategories.

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Web and Email protection setup allows you to enable or disable the following components:
Web access protection If enabled, all traffic through HTTP or HTTPS is scanned for malicious software.
Email client protection Monitors communication received through POP3 and IMAP protocol.
Anti-Phishing protection Filters websites suspected of distributing content intended to manipulate users into
submitting confidential information.
Antispam protection Scans unsolicited email, i.e., spam.
To re-enable the protection of the disabled security component, click Disabled and then Enable.
NOTE: When disabling protection using this method, all disabled parts of protection will be enabled after a
computer restart.
There are additional options at the bottom of the setup window. Use the Product activation... link to open a
registration form that will activate your ESET security product and send you an email with your authentication data
(username and password). To load setup parameters using an .xml configuration file, or to save the current setup
parameters to a configuration file, use the Import and export settings... option.

4.1 Computer
The Computer module can be found in the Setup pane after clicking on the Computer title. It shows an overview of
all protection modules. To turn off individual modules temporarily, click Enabled > Disable for... next to the desired
module. Note that this may decrease the protection level of your computer. To access detailed settings for each
module, click Configure....
Click Edit exclusions... to open the Exclusion setup window, which allows you to exclude files and folders from
scanning.

Temporarily disable Antivirus and antispyware protection Disables all antivirus and antispyware protection
modules. When you disable protection, the Temporary disable protection window will open, allowing you to
determine how long protection is disabled by selecting a value from the Time interval drop-down menu.. Click OK
to confirm.

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 Computer scan setup... Click to adjust the parameters of the on-demand scanner (manually executed scan).

4.1.1 Antivirus and antispyware

Antivirus and antispyware protection guards against malicious system attacks by controlling file, email and Internet
communication. If a threat with malicious code is detected, the Antivirus module can eliminate it by first blocking it
and then cleaning, deleting or moving it to quarantine.
Scanner options for all protection modules (e.g. Real-time file system protection, Web access protection, ...) allow
you to enable or disable detection of the following:
Potentially unwanted applications (PUAs) are not necessarily intended to be malicious, but may affect the
performance of your computer in a negative way.
Read more about these types of applications in the glossary.
Potentially unsafe applications refers to legitimate commercial software that has the potential to be misused for
malicious purposes. Examples of potentially unsafe applications include remote access tools, password-cracking
applications, and keyloggers (programs recording each keystroke typed by a user). This option is disabled by
default.
Read more about these types of applications in the glossary.
Suspicious applications include programs compressed with packers or protectors. These types of protectors are
often exploited by malware authors to evade detection.
Anti-Stealth technology is a sophisticated system that provides the detection of dangerous programs such as
rootkits, which are able to hide themselves from the operating system. This means it is not possible to detect them
using ordinary testing techniques.

4.1.1.1 Real-time file system protection

Real-time file system protection controls all antivirus-related events in the system. All files are scanned for
malicious code at the moment they are opened, created or run on your computer. Real-time file system protection
is launched at system startup.
Real-time file system protection checks all types of media and is triggered by various system events such as
accessing a file. Using ThreatSense technology detection methods (as described in the ThreatSense engine
parameter setup section), Real-time file system protection can be configured to treat newly created files differently
than existing files. For example, you can configure Real-time file system protection to more closely monitor newly
created files.
To ensure a minimal system footprint when using real-time protection, files that have already been scanned are not
scanned repeatedly (unless they have been modified). Files are scanned again immediately after each virus
signature database update. This behavior is configured using Smart optimization. If this feature is disabled, all files
are scanned each time they are accessed. To modify this option, press F5 to open the Advanced setup window and
expand Computer > Antivirus and antispyware > Real-time file system protection. Click Setup... next to ThreatSense
engine parameter setup > Other and select or deselect Enable Smart optimization.
By default, Real-time file system protection launches at system startup and provides uninterrupted scanning. In
special cases (for example, if there is a conflict with another real-time scanner), real-time protection can be
disabled by deselecting Start Real-time file system protection automatically in the Real-time file system protection
section of Advanced setup.

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Media to scan
By default, all types of media are scanned for potential threats:
Local drives Controls all system hard drives.
Device control Disk Storage, CD/DVDs, etc.
Network drives Scans all mapped drives.
We recommend that you keep the default settings and only modify them in specific cases, such as when scanning
certain media significantly slows data transfers.

Scan on (Event-triggered scanning)

By default, all files are scanned upon opening, creation or execution. We recommend that you keep these default
settings, as they provide the maximum level of real-time protection for your computer:
File open Enables or disables scanning of opened files.
File creation Enables or disables scanning of newly created or modified files.
File execution Enables or disables scanning of executed files.
Removable media access Enables or disables scanning triggered by accessing particular removable media with
storage space.
Computer Shutdown Enables or disables scanning triggered by computer shutdown.

4.1.1.1.1 Advanced scan options

More detailed setup options can be found under Computer > Antivirus and antispyware > Real-time system
protection > Advanced setup.

Additional ThreatSense parameters for newly created and modified files

The probability of infection in newly-created or modified files is comparatively higher than in existing files. For this
reason, the program checks these files with additional scanning parameters. Along with common signature-based
scanning methods, advanced heuristics are used which can detect new threats before the virus signature database
update is released. In addition to newly-created files, scanning is also performed on Self-extracting archives (.sfx)
and Runtime packers (internally compressed executable files). By default, archives are scanned up to the 10th
nesting level and are checked regardless of their actual size. To modify archive scan settings, deselect Default
archive scan settings.

21
 Additional ThreatSense parameters for executed files
Advanced heuristics on file execution By default, Advanced heuristics is used when files are executed. When
enabled, we strongly recommend keeping Smart optimization and ESET Live Grid enabled to mitigate impact on
system performance.
Advanced heuristics on executing files from removable media If you wish to exclude some removable media
(USB) ports from being scanned by advanced heuristics on file execution, click Exceptions... to open the
removable media drive exclusions window. In this window, you can customize the settings by selecting or
deselecting the check boxes that represent each port.

4.1.1.1.2 Cleaning levels

Real-time protection has three cleaning levels (to access, click Setup... in the Real-time file system protection
section and then click Cleaning).
No cleaning Infected files will not be cleaned automatically. The program will display a warning window and allow
the user to choose an action. This level is designed for more advanced users who know which steps to take in the
event of an infiltration.
Standard cleaning The program will attempt to automatically clean or delete an infected file based on a
predefined action (depending on the type of infiltration). Detection and deletion of an infected file is signaled by a
notification the bottom-right corner of the screen. If it is not possible to select the correct action automatically, the
program provides other follow-up actions. The same happens when a predefined action cannot be completed.
Strict cleaning The program will clean or delete all infected files. The only exceptions are the system files. If it is
not possible to clean them, the user is prompted to select an action by a warning window.
Warning: If an archive contains a file or files which are infected, there are two options for dealing with the archive.
In standard mode (Standard cleaning), the whole archive would be deleted if all the files it contains are infected
files. In Strict cleaning mode, the archive would be deleted if it contains at least one infected file, regardless of the
status of the other files in the archive.

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4.1.1.1.3 When to modify real-time protection configuration
Real-time protection is the most essential component of maintaining a secure system. Always be careful when
modifying its parameters. We recommend that you only modify its parameters in specific cases.
After installing ESET Smart Security, all settings are optimized to provide the maximum level of system security for
users. To restore the default settings, click Default at the bottom-right of the Real-time file system protection
window (Advanced setup > Computer > Antivirus and antispyware > Real-time file system protection).

4.1.1.1.4 Checking real-time protection

To verify that real-time protection is working and detecting viruses, use a test file from eicar.com. This test file is a
harmless file detectable by all antivirus programs. The file was created by the EICAR company (European Institute
for Computer Antivirus Research) to test the functionality of antivirus programs. The file is available for download
at http://www.eicar.org/download/eicar.com
NOTE: Before performing a real-time protection check, it is necessary to disable the firewall. If the firewall is
enabled, it will detect the file and prevent test files from downloading.

4.1.1.1.5 What to do if real-time protection does not work

In this chapter, we describe problems that may arise when using real-time protection and how to troubleshoot
them.

Real-time protection is disabled

If real-time protection was inadvertently disabled by a user, it needs to be reactivated. To reactivate real-time
protection, navigate to Setup in the main program window and click Real-time file system protection.
If real-time protection is not initiated at system startup, it is usually because Start Real-time file system protection
automatically is deselected. To enable this option, navigate to Advanced setup (F5) and click Computer > Antivirus
and antispyware > Real-time file system protection in the Advanced setup tree. In the Advanced setup section at
the bottom of the window, make sure that the Start Real-time file system protection automatically check box is
selected.

If Real-time protection does not detect and clean infiltrations

Make sure that no other antivirus programs are installed on your computer. If two real-time protection shields are
enabled at the same time, they may conflict with each other. We recommend that you uninstall any other antivirus
programs on your system before installing ESET.

Real-time protection does not start

If real-time protection is not initiated at system startup (and Start Real-time file system protection automatically is
enabled), it may be due to conflicts with other programs. For assistance resolving this issue, please contact ESET
Customer Care.

4.1.1.2 Computer scan

The on-demand scanner is an important part of your antivirus solution. It is used to perform scans of files and
folders on your computer. From a security standpoint, it is essential that computer scans are not just run when an
infection is suspected, but regularly as part of routine security measures. We recommend that you perform regular
in-depth scans of your system to detect viruses that are not captured by Real-time file system protection when they
are written to the disk. This can happen if Real-time file system protection is disabled at the time, the virus
database is obsolete or the file is not detected as a virus when it is saved to the disk.
Two types of Computer scan are available. Smart scan quickly scans the system with no need for further
configuration of the scan parameters. Custom scan allows you to select from predefined scan profiles designed to
target specific locations, and also lets you choose specific scan targets.

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 Smart scan
Smart scan allows you to quickly launch a computer scan and clean infected files with no need for user intervention.
The advantage of Smart scan is it is easy to operate and does not require detailed scanning configuration. Smart scan
checks all files on local drives and automatically cleans or deletes detected infiltrations. The cleaning level is
automatically set to the default value. For more detailed information on types of cleaning, see Cleaning.

Custom scan
Custom scan lets you specify scanning parameters such as scan targets and scanning methods. The advantage of
Custom scan is the ability to configure the parameters in detail. Configurations can be saved to user-defined scan
profiles, which can be useful if scanning is repeatedly performed with the same parameters.

Removable media scan

Similar to Smart scan quickly launch a scan of removable media (such as CD/DVD/USB) that are currently connected
to the computer. This may be useful when you connect a USB flash drive to a computer and wish to scan its content
for malware and other potential threats.
This type of scan can be also initiated by clicking Custom scan, and then selecting Removable media from the Scan
targets drop-down menu and clicking Scan.

See Scan progress for more information about the scanning process.
We recommend that you run a computer scan at least once a month. Scanning can be configured as a scheduled task
from Tools > Scheduler. How to schedule a weekly computer scan?

4.1.1.2.1 Custom scan launcher

If you wish not to scan entire disk space but only a specific target, you can use the Custom scan tool by clicking
Computer scan > Custom scan and select an option from the Scan targets drop-down menu or select specific targets
from the folder (tree) structure.
Scan targets window allows you to define which objects (memory, drives, sectors, files and folders) are scanned for
infiltrations. Select targets from the tree structure, which lists all devices available on the computer. The Scan
targets drop-down menu allows you to select predefined scan targets.
By profile settings Selects targets set in the selected scan profile.
Removable media Selects diskettes, USB storage devices, CD/DVD.
Local drives Selects all system hard drives.
Network drives Selects all mapped network drives.
No selection Cancels all selections.
To quickly navigate to a scan target or to directly add a desired target (folder or file(s)), enter it in the blank field
below the folder list. This is only possible if no targets were selected in the tree structure and the Scan targets
menu is set to No selection.

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Infected items are not cleaned automatically. Scanning without cleaning can be used to obtain an overview of the
current protection status. If you are only interested in scanning the system without additional cleaning actions,
select Scan without cleaning. Furthermore, you can choose from three cleaning levels by clicking Setup... > Cleaning.
Information about scanning is saved to a scan log.
You can choose a profile from the Scan profile drop-down menu to be used for scanning chosen targets. The default
profile is Smart scan. There are two more pre-defined scan profiles called In-depth scan and Context menu scan.
These scan profiles use different ThreatSense engine parameters. Click Setup... to set up chosen scan profile from
the Scan profile menu in detail. The available options are described in Scanner setup.
Click Save to save changes made to your target selection, including selections made within the folder tree structure.
Click Scan to execute the scan using the custom parameters that you have set.
Scan as Administrator allows you to execute the scan under the Administrator account. Click this if the current user
doesn't have privileges to access the appropriate files to be scanned. Note that this button is not available if the
current user cannot call UAC operations as Administrator.

4.1.1.2.2 Scan progress

The scan progress window shows the current status of the scan and information about the number of files found
that contain malicious code.
NOTE: It is normal that some files, such as password protected files or files being exclusively used by the system
(typically pagefile.sys and certain log files), cannot be scanned.
The progress bar shows the percentage of already-scanned objects compared to objects still waiting to be scanned.
This value is derived from the total number of objects included in a scan.

Tips:
Click the magnifier or arrow to show details about the scan that is currently running.
You can run another parallel scan by clicking Smart scan or Custom scan....
Objects Shows the total number of scanned files, threats found and threats cleaned during a scan.
Target The name of the currently scanned object and its location.

25
 After all scans computer takes no action Triggers a scheduled shutdown or reboot when the computer scan
finishes. Once the scan has finished, a shutdown confirmation dialog window will open with a 60 second timeout.
Click this option again to deactivate the selected action.

4.1.1.2.3 Scan profiles

Your preferred scan parameters can be saved for future scanning. We recommend that you create a different profile
(with various scan targets, scan methods and other parameters) for each regularly used scan.
To create a new profile, open the Advanced setup window (F5) and click Computer > Antivirus and antispyware >
On-demand computer scan > Profiles.... The Configuration profiles window includes the Selected profile drop-down
menu that lists existing scan profiles and the option to create a new one. To help you create a scan profile to fit your
needs, see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup.
Example: Suppose that you want to create your own scan profile and the Smart scan configuration is partially
suitable, but you dont want to scan runtime packers or potentially unsafe applications and you also want to apply
Strict cleaning. In the Configuration profiles window, click Add.... Enter the name of your new profile in the Profile
name field and select Smart scan from the Copy settings from profile drop-down menu. Adjust the remaining
parameters to meet your requirements and save your new profile.

4.1.1.3 Startup scan

By default the automatic startup file check will be performed on system startup and during virus signature database
updates. This scan is dependent upon the Scheduler configuration and tasks.
The startup scan options is part of a System startup file check scheduler task. To modify its settings, navigate to
Tools > Scheduler, click on Automatic startup file check and then Edit.... In the last step, the Automatic startup file
check window will appear (see the following chapter for more details).
For detailed instructions about Scheduler task creation and management, see Creating new tasks.

26
4.1.1.3.1 Automatic startup file check
When creating a System startup file check scheduled task, you have several options to adjust the following
parameters:
The Scan level drop-down menu specifies the scan depth for files run at system startup. Files are arranged in
ascending order according to the following criteria:
Only the most frequently used files (least files scanned)
Frequently used files
Commonly used files
Rarely used files
All registered files (most files scanned)
Two specific Scan level groups are also included:
Files run before user logon Contains files from locations that may be accessed without the user being logged in
(includes almost all startup locations such as services, browser helper objects, winlogon notify, Windows
scheduler entries, known dll's, etc.).
Files run after user logon Contains files from locations that may only be accessed after a user has logged in
(includes files that are only run by a specific user, typically files in HKEY_CURRENT_USER\SOFTWARE\Microsoft
\Windows\CurrentVersion\Run).
Lists of files to be scanned are fixed for each aforementioned group.
Scan priority The level of priority used to determine when a scan will start:
Normal at an average system load
Lower at a low system load
Lowest when the system load is the lowest possible
When idle the task will be performed only when the system is idle

4.1.1.4 Idle-state scanning

The idle-state scanner can be configured and enabled in Advanced setup under Computer > Antivirus and
antispyware > Idle-state scanning. When the computer is in idle state, a silent computer scan is performed on all
local drives. See Idle state detection triggers for a full list of conditions that must be met in order to trigger the idle-
state scanner.
By default, the idle-state scanner will not run when the computer (notebook) is operating on battery power. You
can override this setting by selecting the check box next to Run even if the computer is on the battery in Advanced
setup.
Select Enable logging in Advanced setup to record a computer scan output in the Log files section (from the main
program window click Tools > Log files and select Computer scan from the Log drop-down menu).
The last setting here is ThreatSense engine parameter setup. Click Setup... if you want to modify several scan
parameters (for example, detection methods).

4.1.1.5 Exclusions
Exclusions enable you to exclude files and folders from scanning. To ensure that all objects are scanned for threats,
we recommend only creating exclusions when it is absolutely necessary. However, there are situations where you
may need to exclude an object, for example large database entries that would slow your computer during a scan or
software that conflicts with the scan.
To exclude an object from scanning:
1. Click Add...,
2. Enter the path to an object or select it in the tree structure.
You can use wildcards to cover a group of files. A question mark (?) represents a single variable character whereas

27
 an asterisk (*) represents a variable string of zero or more characters.

Examples
If you wish to exclude all files in a folder, type the path to the folder and use the mask *.*.
To exclude an entire drive including all files and subfolders, use the mask "D:\*".
If you want to exclude doc files only, use the mask *.doc.
If the name of an executable file has a certain number of characters (and characters vary) and you only know the
first one for sure (say D), use the following format: D????.exe. Question marks replace the missing (unknown)
characters.

Note: A threat within a file will not be detected by the Real-time file system protection module or Computer scan
module if a file meets the criteria for exclusion from scanning.
Path Path to excluded files and folders.
Threat If there is a name of a threat next to an excluded file, it means that the file is only excluded for the given
threat, not completely. If that file becomes infected later with other malware, it will be detected by the antivirus
module. This type of exclusion can only be used for certain types of infiltrations and it can be created either in the
threat alert window reporting the infiltration (click Show advanced options and then select Exclude from detection),
or by clicking Setup > Quarantine and then right-clicking the quarantined file and selecting Restore and exclude
from detection from the context menu.
Add... Excludes objects from detection
Edit... Enables you to edit selected entries
Remove Removes selected entries

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4.1.1.6 ThreatSense engine parameters setup
ThreatSense is technology comprised of many complex threat detection methods. This technology is proactive,
which means it also provides protection during the early spread of a new threat. It uses a combination of code
analysis, code emulation, generic signatures and virus signatures which work in concert to significantly enhance
system security. The scanning engine is capable of controlling several data streams simultaneously, maximizing the
efficiency and detection rate. ThreatSense technology also successfully eliminates rootkits.
ThreatSense engine setup options allow you to specify several scan parameters:
File types and extensions that are to be scanned,
The combination of various detection methods,
Levels of cleaning, etc.
To enter the setup window, click Setup... in the Advanced setup window for any module that uses ThreatSense
technology (see below). Different security scenarios may require different configurations. With this in mind,
ThreatSense is individually configurable for the following protection modules:
Real-time file system protection,
Document protection,
Email client protection,
Web access protection,
Computer scan.
ThreatSense parameters are highly optimized for each module, and their modification can significantly influence
system operation. For example, changing parameters to always scan runtime packers, or enabling advanced
heuristics in the Real-time file system protection module could result in a system slow-down (normally, only newly-
created files are scanned using these methods). We recommend that you leave the default ThreatSense parameters
unchanged for all modules except Computer scan.

4.1.1.6.1 Objects
The Objects section allows you to define which computer components and files will be scanned for infiltrations.
Operating memory Scans for threats that attack the operating memory of the system.
Boot sectors Scans boot sectors for the presence of viruses in the master boot record.
Email files The program supports the following extensions: DBX (Outlook Express) and EML.
Archives The program supports the following extensions: ARJ, BZ2, CAB, CHM, DBX, GZIP, ISO/BIN/NRG, LHA,
MIME, NSIS, RAR, SIS, TAR, TNEF, UUE, WISE, ZIP, ACE, and many others.
Self-extracting archives Self-extracting archives (SFX) are archives needing no specialized programs archives to
decompress themselves.
Runtime packers After executing, runtime packers (unlike standard archive types) decompress in memory. In
addition to standard static packers (UPX, yoda, ASPack, FSG, etc.), the scanner supports (thanks to code emulation)
many more types of packers.

4.1.1.6.2 Options
Use the Options section to select the methods used when scanning the system for infiltrations. The following
options are available:
Heuristics A heuristic is an algorithm analyzing the (malicious) activity of programs. The main advantage is the
ability to identify malicious software which did not exist, or was not identified by previous virus signatures
databases. The disadvantage is the small probability of false alarms.
Advanced heuristics/DNA/Smart signatures Advanced Heuristics is one of the technologies used by ESET Smart
Security to provide proactive threat detection. It provides the ability to detect unknown malware based on its
functionality through emulation. This new binary translator helps bypass anti-emulation tricks used by malware

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 writers. Its latest version introduces a completely new way of code emulation based on binary translation. This new
binary translator helps to bypass anti-emulation tricks used by malware writers. In addition to these improvements,
DNA-based scanning has been significantly updated to allow for better generic detections and address current
malware more accurately.
ESET Live Grid Using ESET reputation technology, information about scanned files is verified against data from the
cloud-based ESET Live Grid to improve detection and scanning speed.

4.1.1.6.3 Cleaning
The cleaning settings determine the behavior of the scanner while cleaning infected files. There are 3 levels of
cleaning.

4.1.1.6.4 Extensions
An extension is a part of a file name delimited by a period. An extension defines the type and content of a file. This
section of the ThreatSense parameter setup lets you define the types of files to scan.
By default, all files are scanned regardless of their extension. Any extension can be added to the list of files
excluded from scanning. If Scan all files is deselected, the list changes to show all currently scanned file extensions.
To enable the scanning of files without an extension, select Scan extensionless files. Do not scan extensionless
files becomes available when Scan all files is enabled.
Excluding files is sometimes necessary if scanning certain file types prevents the program that is using certain
extensions from running properly. For example, it may be advisable to exclude the .edb, .eml and .tmp extensions
when using Microsoft Exchange servers.
Using the Add and Remove buttons, you can allow or prohibit scanning of specific file extensions. Typing an
Extension activates the Add button, which adds the new extension to the list. Select an extension in the list and
then click Remove to delete that extension from the list.
The special symbols * (asterisk) and ? (question mark) can be used. The asterisk substitutes any character string, and
the question mark substitutes any symbol. Particular care should be taken when specifying excluded addresses,
because the list should only contain trusted and safe addresses. Similarly, it is necessary to ensure that the symbols
* and ? are used correctly in this list.
To scan the default set of extensions only, click Default and click Yes when prompted to confirm.

4.1.1.6.5 Limits
The Limits section allows you to specify the maximum size of objects and levels of nested archives to be scanned:
Maximum object size Defines the maximum size of objects to be scanned. The given antivirus module will then
scan only objects smaller than the size specified. This option should only be changed by advanced users who may
have specific reasons for excluding larger objects from scanning. Default value: unlimited.
Maximum scan time for object (sec.) Defines the maximum time value for scanning of an object. If a user-defined
value has been entered here, the antivirus module will stop scanning an object when that time has elapsed,
regardless of whether the scan has finished. Default value: unlimited.
Archive nesting level Specifies the maximum depth of archive scanning. Default value: 10.
Maximum size of file in archive This option allows you to specify the maximum file size for files contained in
archives (when they are extracted) that are to be scanned. Default value: unlimited.
If scanning of an archive is prematurely terminated for these reasons, the archive check box will remain deselected.
Note: We do not recommend changing the default values; under normal circumstances, there should be no reason
to modify them.

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4.1.1.6.6 Other
You can configure the following options in the Other section:
Log all objects If this option is selected, the log file will show all the scanned files, even those not infected. For
example, if an infiltration is found within an archive, the log will list also clean files contained within the archive.
Enable Smart optimization With Smart Optimization enabled, the most optimal settings are used to ensure the
most efficient scanning level, while simultaneously maintaining the highest scanning speeds. The various
protection modules scan intelligently, making use of different scanning methods and applying them to specific file
types. If the Smart Optimization is disabled, only the user-defined settings in the ThreatSense core of the particular
modules are applied when performing a scan.
When configuring ThreatSense engine parameters setup for a Computer scan, the following options are also
available:
Scan alternate data streams (ADS) Alternate data streams used by the NTFS file system are file and folder
associations which are invisible to ordinary scanning techniques. Many infiltrations try to avoid detection by
disguising themselves as alternate data streams.
Run background scans with low priority Each scanning sequence consumes a certain amount of system resources. If
you work with programs that place a high load on system resources, you can activate low priority background
scanning and save resources for your applications.
Preserve last access timestamp Select this option to keep the original access time of scanned files instead of
updating them (for example, for use with data backup systems).
Scroll scan log This option allows you to enable/disable log scrolling. If selected, information scrolls upwards
within the display window.

4.1.1.7 An infiltration is detected

Infiltrations can reach the system from various entry points such as webpages, shared folders, via email or from
removable devices (USB, external disks, CDs, DVDs, diskettes, etc.).

Standard behavior
As a general example of how infiltrations are handled by ESET Smart Security, infiltrations can be detected using:
Real-time file system protection
Web access protection
Email client protection
On-demand computer scan
Each uses the standard cleaning level and will attempt to clean the file and move it to Quarantine or terminate the
connection. A notification window is displayed in the notification area at the bottom right corner of the screen. For
more information about cleaning levels and behavior, see Cleaning.

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 Cleaning and deleting
If there is no predefined action to take for Real-time file system protection, you will be prompted to select an
option in the alert window. Usually the options Clean, Delete and No action are available. Selecting No action is not
recommended, as this will leave infected files uncleaned. The exception to this is when you are sure that a file is
harmless and has been detected by mistake.

Apply cleaning if a file has been attacked by a virus that has attached malicious code to the file. If this is the case,
first attempt to clean the infected file in order to restore it to its original state. If the file consists exclusively of
malicious code, it will be deleted.
If an infected file is locked or in use by a system process, it will usually only be deleted after it is released
(normally after a system restart).

Multiple threats
If any infected files were not cleaned during Computer scan (or the Cleaning level was set to No Cleaning), an alert
window prompting you to select actions for those files is displayed. Select actions for the files (actions are set
individually for each file in the list) and then click Finish.

Deleting files in archives

In Default cleaning mode, the entire archive will be deleted only if it contains infected files and no clean files. In
other words, archives are not deleted if they also contain harmless clean files. Use caution when performing a Strict
cleaning scan, with Strict cleaning enabled an archive will be deleted if it contains at least one infected file
regardless of the status of other files in the archive.

If your computer is showing signs of a malware infection, e.g., it is slower, often freezes, etc., we recommend that
you do the following:
Open ESET Smart Security and click Computer scan
Click Smart scan (for more information, see Computer scan)
After the scan has finished, review the log for the number of scanned, infected and cleaned files
If you only want to scan a certain part of your disk, click Custom scan and select targets to be scanned for viruses.

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4.1.1.8 Document protection
The Document protection feature scans Microsoft Office documents before they are opened, as well as files
downloaded automatically by Internet Explorer such as Microsoft ActiveX elements. Document protection provides
a layer of protection in addition to Real-time file system protection, and can be disabled to enhance performance
on systems that are not exposed to a high volume of Microsoft Office documents.
Integrate into system activates the protection system. To modify this option, press F5 to open the Advanced setup
window and click Computer > Antivirus and antispyware > Document protection in the Advanced setup tree.
This feature is activated by applications that use Microsoft Antivirus API (e.g., Microsoft Office 2000 and higher, or
Microsoft Internet Explorer 5.0 and higher).

4.1.2 Removable media

ESET Smart Security provides automatic removable media (CD/DVD/USB/...) scanning. This module allows you to
scan an inserted media. This may be useful if the computer administrator wishes to prevent the users from using
removable media with unsolicited content.
To modify behavior of the action that will be performed when a removable media is inserted into the computer
(CD/DVD/USB/...), press F5 to open the Advanced setup window and expand Computer > Antivirus and antispyware
> Removable media and select the default action in the Action to take after inserting removable media drop-down
menu. If the Show scan options option is selected, a notification will display which allows you to choose a desired
action:
Scan now An on-demand computer scan of the inserted removable media device will be performed.
Scan later No action will be performed and the New device detected window will be closed.
Setup... Opens the Removable media setup section.

4.1.3 Device control

ESET Smart Security provides automatic device (CD/DVD/USB/...) control. This module allows you to scan, block or
adjust extended filters/permissions and define a users ability to access and work with a given device. This may be
useful if the computer administrator wishes to prevent use of devices with unsolicited content by users.

Supported external devices

Disk Storage
CD/DVD
FireWire Storage
Note: Devi ce control i n ESET Endpoi nt Securi ty or ESET Endpoi nt Anti vi rus us ed i n a corpora te envi ronment s upports more types of
externa l devi ces .

Device control setup options can be modified in Advanced setup (F5) > Computer > Device control.
Selecting the check box next to Integrate into system activates the Device control feature in ESET Smart Security;
you will need to restart your computer for this change to take effect. Once Device control is enabled, Configure
rules... will become active, allowing you to open the Device control rules editor window.
If the inserted external device applies an existing rule that performs the Block action, a notification window will

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 pop-up in the lower right corner and access to the device will not be granted.

4.1.3.1 Device control rules

The Device control rules editor window displays existing rules and allows for precise control of external devices that
users connect to the computer.

Particular devices can be allowed or blocked per user or user group and based on additional device parameters that
can be specified in the rule configuration. The list of rules contains several descriptions of a rule such as name, type
of external device, action to perform after connecting an external device to your computer and log severity.
Click Add or Edit to manage a rule. Click Copy to create a new rule with predefined options used for another
selected rule. XML strings displayed when clicking a rule can be copied to the clipboard to help system
administrators to export/import these data and use them, for example in ESET Remote Administrator.
By pressing CTRL and clicking, you can select multiple rules and apply actions, such as deleting or moving them up or
down the list, to all selected rules. The Enabled check box disables or enables a rule; this can be useful if you don't
wish to delete a rule permanently in case you wish to use it in the future.
The control is accomplished by rules that are sorted in the order determining their priority, with higher priority rules
on top.
You can right-click a rule to display the context menu. Here you can set the log entries verbosity (severity) of a rule.
Log entries can be viewed from the main window of ESET Smart Security in Tools > Log files.
Click Populate to auto-populate removable media device parameters for devices connected to your computer.

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4.1.3.2 Adding Device control rules
A Device control rule defines the action that will be taken when a device meeting the rule criteria is connected to
the computer.

Enter a description of the rule into the Name field for better identification. Selecting the check box next to Enabled
disables or enables this rule; this can be useful if you don't wish to delete the rule permanently.

Device type
Choose the external device type from the drop-down menu (Disk Storage / CD/DVD...). The types of devices are
inherited from the operating system and can be seen in the system Device manager providing a device is connected
to the computer. The CD/DVD device type in the drop-down menu refers to the storage of data on an optically
readable medium (e.g. CDs, DVDs). Storage devices cover external disks or conventional memory card readers
connected via USB or FireWire. Smart card readers encompass readers of smart cards with an embedded integrated
circuit, such as SIM cards or authentication cards. Examples of imaging devices are scanners or cameras, these
devices do not provide information about users, only about their actions. This means that imaging devices can only
be blocked globally.

Rights
Access to non-storage devices can be either allowed or blocked. By contrast, rules for storage devices allow for
selecting one of the following rights:
Block Access to the device will be blocked.
Read Only Only reading access to the device will be allowed.
Read/Write Full access to the device will be allowed.
Other parameters that can be used to fine-tune rules and tailor them to devices. All parameters are case-
insensitive:
Vendor Filtering by vendor name or ID.
Model The given name of the device.
Serial number External devices usually have their own serial numbers. In the case of a CD/DVD, this is the serial
number of the given media, not the CD drive.
Note: If the above three descriptors are empty, the rule will ignore these fields while matching. Filtering
parameters in all text fields are case-sensitive and no wildcards (*, ?) are supported. They must be written exactly

35
 as delivered by the vendor.
Tip: In order to figure out the parameters of a device, create an allowing rule for the appropriate type of devices,
connect the device to your computer and then check the device details in the Device control log.
Rules can be limited to certain users or user groups by adding them to the User list:
Add Opens the Object type: Users or Groups dialog window that allows you to select desired users.
Delete Removes the selected user from the filter.
Note that not all devices can be limited by user rules, (for example imaging devices do not provide information
about users, only about invoked actions.)

4.1.4 HIPS
Host-based Intrusion Prevention System (HIPS) protects your system from malware and unwanted activity
attempting to negatively affect your computer. HIPS utilizes advanced behavioral analysis coupled with the
detection capabilities of network filtering to monitor running processes, files and registry keys. HIPS is separate
from Real-time file system protection and is not a firewall; it monitors only processes running within the operating
system.
HIPS settings are located in Advanced setup (F5). To access HIPS in the Advanced setup tree, click Computer > HIPS.
The HIPS state (enabled/disabled) is displayed in the ESET Smart Security main window, in the Setup pane on the
right side of the Computer section.
Warning: Changes to HIPS settings should only be made by an experienced user.
ESET Smart Security has built-in Self-defense technology that prevents malicious software from corrupting or
disabling your antivirus and antispyware protection. Self-defense protects files and registry keys considered crucial
to the function of ESET Smart Security and ensures that potentially malicious software has no privileges to make any
modifications to these locations.
Changes to the Enable HIPS and Enable Self-defense settings will take effect after Windows is restarted. Disabling
the HIPS system also requires a computer restart to take effect.
Exploit Blocker is designed to fortify commonly exploited application types such as web browsers, PDF readers,
email clients and MS Office components. Read more about this type of protection in the glossary.
Advanced memory scanner works in combination with Exploit Blocker to strengthen protection against malware that
has been designed to evade detection by antimalware products through the use of obfuscation and/or encryption.
Read more about this type of protection in the glossary.
HIPS Filtering can be performed in one of four modes:
Automatic mode with rules Operations are enabled and a set of pre-defined rules are used protect your system.
Smart mode User will be notified only about very suspicious events.
Interactive mode User will be prompted to confirm operations.
Policy-based mode Operations not defined by a rule can be blocked.
Learning mode Operations are enabled and a rule is created after each operation. Rules created in this mode can
be viewed in the Rule editor, but their priority is lower than the priority of rules created manually or rules created
in automatic mode. After selecting Learning mode, the Notify about learning mode expiration in X days option
becomes active. After the time period defined in the Notify about learning mode expiration in X days is over,
learning mode is disabled again. The maximum time period is 14 days. After this time period is over, a pop-up
window will open in which you can edit the rules and select a different filtering mode.
The HIPS system monitors events inside the operating system and reacts accordingly based on rules similar to the
rules used by the personal firewall in ESET Smart Security. Click Configure rules... to open the HIPS rule
management window. Here you can select, create, edit or delete rules.
In the following example, we will demonstrate how to restrict unwanted behavior of applications:

36
1. Name the rule and select Block from the Action drop-down menu.
2. Open the Target applications tab. Leave the Source applications tab blank to apply your new rule to all
applications attempting to perform any of the selected operations in the Operations list on applications in the
Over these applications list.
3. Select Modify state of another application (all operations are described in product help, which can be accessed by
pressing F1).
4. Add one or several applications you wish to protect.
5. Select the Notify user check box to display a notification any time that a rule is applied.
6. Click OK to save the new rule.

If you select Ask as the default action, ESET Smart Security will display a dialog window every time an operation is
run. You can choose to Deny or Allow the operation. If you do not choose an action, an action will be selected based
on the pre-defined rules.

The Allow access to another application dialog window allows you to create a rule based on any new action that
HIPS detects and then define the conditions under which to allow or deny that action. Click Show advanced options
to define the exact parameters for your new rule. Rules created this way are considered equal to rules created

37
 manually, so a rule created from a dialog window can be less specific than the rule that triggered that dialog
window. This means that after creating such a rule, the same operation can trigger another dialog window if the
parameters that your previous rule set do not apply to the situation.
Temporarily remember this action for this process causes an action (Allow / Deny) to be used until a change of rules
or filtering modes, a HIPS module update or a system restart. After any of these actions, temporary rules will be
deleted.

4.1.5 Gamer mode

Gamer mode is a feature for users that demand uninterrupted usage of their software, do not wish to be disturbed
by pop-up windows and want to minimize CPU usage. Gamer mode can also be used during presentations that
cannot be interrupted by antivirus activity. By enabling this feature, all pop-up windows are disabled and the
activity of the scheduler will be completely stopped. System protection still runs in the background but does not
demand any user interaction.
You can enable or disable Gamer mode in the main program window by clicking Setup > Computer > Enable under
Gamer mode; or you can enable Gamer mode in the Advanced setup tree (F5) by expanding Computer, clicking
Gamer mode and selecting the check box next to Enable Gamer mode. Enabling Gamer mode is a potential security
risk, so the protection status icon in the taskbar will turn orange and display a warning. You will also see this warning
in the main program window where you will see Gamer mode enabled in orange.
By selecting Enable Gamer mode when running applications in full screen automatically, Gamer mode will start
whenever you initiate a full-screen application and will automatically stop after you exit the application. This is
especially useful for starting Gamer mode immediately after starting a game, opening a full screen application or
starting a presentation.
You can also select Disable Gamer mode automatically after X minutes to define the amount of time after which
Gamer mode will automatically be disabled (default value is 1 minute).
NOTE: If the Personal firewall is in Interactive mode and Gamer mode is enabled, you might have trouble
connecting to the Internet. This can be problematic if you start a game that connects to the Internet. Normally, you
would be asked to confirm such an action (if no communication rules or exceptions have been defined), but user
interaction is disabled in Gamer mode. The solution is to define a communication rule for every application that
might be in conflict with this behavior or to use a different Filtering mode in the Personal firewall. Keep in mind
that if Gamer mode is enabled and you go to a webpage or an application that might be a security risk, it may be
blocked but you will not see any explanation or warning because user interaction is disabled.

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4.2 Network
The Personal firewall controls all network traffic to and from the system. This is accomplished by allowing or
denying individual network connections based on specified filtering rules. It provides protection against attacks
from remote computers and enables blocking of some services. It also provides antivirus protection for HTTP, POP3
and IMAP protocols. This functionality represents a very important element of computer security.
Personal firewall configuration can be found in the Setup pane under Network. Here, you can adjust the filtering
mode, rules and detailed settings. You can also access more detailed settings of the program.

Personal firewall
Block all network traffic: disconnect network. All inbound and outbound communication will be blocked by the
Personal firewall. Use this option only if you suspect critical security risks that require the system to be
disconnected from the network.
Disable filtering: allow all traffic is the opposite of blocking all network traffic. If selected, all Personal firewall
filtering options are turned off and all incoming and outgoing connections are permitted. This has the same effect as
no firewall being present. While Network traffic filtering is in Blocking mode, clicking Switch to filtering mode will
re-enable the firewall.
Automatic filtering mode (when Automatic filtering mode is enabled) To change the filtering mode, click Switch to
interactive filtering mode.
Interactive filtering mode (when Interactive filtering mode is enabled) To change the filtering mode, click Switch
to automatic filtering mode (with user-defined rules).
Configure rules and zones... Opens the Zone and rule setup window, which allows you to define how the firewall
will handle network communication.
Change the protection mode of your computer in the network... This setting defines how accessible your
computer is to other computers on the network select between strict or allowed protection mode.

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 Network attack protection (IDS) Analyses the content of network traffic and protects from network attacks. Any
traffic which is considered harmful will be blocked.
View temporary IP address blacklist... View a list of IP addresses that have been detected as the source of attacks
and added to the blacklist to block connection for a certain period of time. For more information, click this option
and then press F1.
Botnet protection Quickly and accurately spots malware on the system.
Advanced Personal firewall setup... Allows you to access the advanced firewall setup options.

4.2.1 Filtering modes

Four filtering modes are available for the ESET Smart Security Personal firewall. Filtering modes can be found in
Advanced setup (F5) by clicking Network > Personal firewall. The behavior of the firewall changes based on the
selected mode. Filtering modes also influence the level of user interaction required.

Filtering can be performed in one of four modes:

Automatic mode The default mode. This mode is suitable for users who prefer easy and convenient use of the
firewall with no need to define rules. However, you can also add custom, user-defined rules. Automatic mode
allows all outbound traffic for the given system and blocks all new connections initiated from the network side.
Interactive mode Allows you to build a custom configuration for your Personal firewall. When a communication is
detected and no existing rules apply to that communication, a dialog window reporting an unknown connection will
be displayed. The dialog window gives the option of allowing or denying the communication, and the decision to
allow or deny can be remembered as a new rule for the Personal firewall. If you choose to create a new rule at this
time, all future connections of this type will be allowed or blocked according to the rule.
Policy-based mode Blocks all connections which are not defined by a specific rule that allows them. This mode
allows advanced users to define rules that permit only desired and secure connections. All other unspecified
connections will be blocked by the Personal firewall.
Learning mode Automatically creates and saves rules; this mode is suitable for initial configuration of the Personal
firewall. No user interaction is required, because ESET Smart Security saves rules according to predefined
parameters. Learning mode is not secure, and should only be used until all rules for required communications have
been created.

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Firewall user profiles
Profiles are a tool to control the behavior of the ESET Smart Security Personal firewall.

Advanced protection features

Enable Network attack protection (IDS) Allows you to activate a functionality from IDS and advanced options
(Incoming RPC communication over SMB and Intrusion detection settings) independently from Personal firewall.
Enable Botnet protection Selected check box activates this feature in order to protect your computer from this
type of attacks. For more information about this type of attack and type of Botnet protection technology, see also
topics Botnet and Botnet protection.
NOTE: You can create an IDS exception when Botnet attacks your computer. An exception can be modified in
Advanced setup (F5)> Network > Personal firewall > IDS exceptions.

4.2.1.1 Learning mode

The Learning mode feature in ESET Smart Security's Personal firewall automatically creates and saves a rule for each
communication that has been established in the system. No user interaction is required, because ESET Smart
Security saves rules according to the predefined parameters.
This mode is not safe, and is recommended only for initial configuration of the Personal firewall.
Activate Learning mode in Setup > Network > Personal Firewall > Learning mode to display Learning mode options.
This section includes the following items:
Warning: While in Learning mode, the Personal firewall does not filter communication. All outgoing and incoming
communications are allowed. In this mode, your computer is not fully protected by the Personal firewall.
Communication type Select individual principles of rule creation for each type of communication. There exist four
types of communication:
Inbound traffic from the Trusted zone An example of an incoming connection within the trusted zone would
be a remote computer from within the trusted zone attempting to establish communication with a local
application running on your computer.
Outbound traffic to the Trusted zone A local application attempting to establish a connection to another
computer within the local network, or within a network in the trusted zone.
Inbound Internet traffic A remote computer attempting to communicate with an application running on the
computer.
Outbound Internet traffic A local application attempting to establish a connection to another computer.
Rule creation policy This section allows you to define parameters to be added into newly created rules.
Add local port Includes the local port number of the network communication. For outgoing communications,
random numbers are usually generated. For this reason, we recommend enabling this option only for incoming
communications.
Add application Includes the name of the local application. This option is suitable for future application-level rules
(rules which define communication for an entire application). For example, you can enable communication only for
a web browser or email client.
Add remote port Includes the remote port number of the network communication. For example you can allow or
deny a specific service associated with a standard port number (HTTP 80, POP3 110, etc.)
Add remote IP address / Trusted zone A remote IP address or zone can be used as a parameter for new rules
defining all network connections between the local system and that remote address / zone. This option is suitable if
you want to define actions for a certain computer or a group of networked computers.
Maximum number of different rules for an application If an application communicates through different ports to
various IP addresses, etc., the firewall in learning mode creates appropriate count of rules for this application. This
option allows you to limit the number of rules that can be created for one application. This option is active when
Add remote port is enabled.

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 Notify about learning mode expiration in X days Specifies the number of days after which ESET Smart Security will
notify the user that Learning mode is still active. This option is intended to prevent the user from operating the
Personal firewall in Learning mode for an extended period of time. We recommend switching the Personal firewall
to Learning mode only for a short time, while the user initiates typical connections. Network communications which
are saved during the Learning mode period can be used as the foundation for a permanent set of rules.

4.2.2 Firewall profiles

Profiles can be used to control the behavior of the ESET Smart Security Personal firewall. When creating or editing a
Personal firewall rule, you can assign it to a specific profile or have it apply to every profile. When you select a
profile, only the global rules (rules with no profile specified) and the rules that have been assigned to that profile
are applied. You can create multiple profiles with different rules assigned to easily alter the Personal firewall
behavior.
Click Profiles... (see figure in section Filtering modes) to open the Firewall profiles window where you can Add, Edit
or Remove profiles. Note that in order to Edit or Remove a profile, it must not be selected from the Selected profile
drop-down menu. When adding or editing a profile, you can also define the conditions that trigger it.
When creating a profile, you can select events that will trigger the profile. The following options are available:
Do not switch automatically The automatic trigger is turned off (the profile must be activated manually).
When the automatic profile becomes invalid and no other profile is activated automatically (default profile)
When the automatic profile becomes invalid (ie. if the computer is connected to an untrusted network see
section Network authentication) and another profile is not activated in its place (the computer is not connected to
another trusted network), the Personal firewall will switch to this profile. Only one profile can use this trigger.
If this zone is authenticated This profile will be triggered when the specified zone is authenticated (see section
Network authentication).
When the Personal firewall switches to another profile, a notification will appear in the lower right corner by the
system clock.

4.2.3 Configuring and using rules

Rules represent a set of conditions used to meaningfully test all network connections and all actions assigned to
these conditions. Using Personal firewall rules, you can define the action that is taken when different types of
network connections are established. To access the rule filtering setup, navigate to Advanced setup (F5) > Network
> Personal firewall > Rules and zones.
Click Setup... in the Trusted zone section to display the Trusted zone setup window. Do not display dialog with
Trusted zone settings... allows the user to disable the trusted zone setup window each time the presence of a new
subnet is detected. The currently specified zone configuration is automatically used.
NOTE: If the Personal firewall is set to Automatic mode, some settings are not available.
Click Setup... in the Zone and rule editor section to display the Zone setup window, where an overview of either
rules or zones is displayed (based on the currently selected tab). The window is divided into two sections. The
upper section lists all rules in a shortened view. The lower section displays details about the rule currently selected
in the upper section. The bottom of the window has New, Edit, and Delete (Del) buttons, which allow you to
configure rules.
Connections can be divided into incoming and outgoing connections. Incoming connections are initiated by a
remote computer attempting to establish a connection with the local system. Outgoing connections work in the
opposite way the local system contacts a remote computer.
If a new unknown communication is detected, you must carefully consider whether to allow or deny it. Unsolicited,
unsecured or unknown connections pose a security risk to the system. If such a connection is established, we
recommend that you pay particular attention to the remote computer and the application attempting to connect to
your computer. Many infiltrations try to obtain and send private data, or download other malicious applications to
host workstations. The Personal firewall allows you to detect and terminate such connections.

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Display information about application allows you to define how applications will be displayed in the list of rules.
The following options are available:
Full path Full path to the applications executable.
Description Description of the application.
Name Name of the application's executable.
Select what type of rules will be displayed in the Rules setup section using the Rules to display list:
Only user defined rules Displays only those rules created by the user.
User and predefined rules Displays all user-defined and default pre-defined rules.
All rules (including system) All rules are displayed.

4.2.3.1 Rules setup

Rules setup allows you to view all rules applied to traffic generated by individual applications within trusted zones
and the Internet. By default, rules are added automatically according to user reactions to a new communication. To
view more information about an application at the bottom of this window, click the name of the application.

At the beginning of each line corresponding to a rule, there is a button allowing you to expand/collapse (+/-) the
information. Click on the name of the application in the Application / Rule column to display information about the
rule at the bottom of this window. You can use the contextual menu to change the display mode. The contextual
menu can be also used for adding, editing and deleting rules.
Trusted zone in/out Actions related to incoming or outgoing communication within the Trusted zone.
Internet in/out Internet connection related actions to incoming or outgoing communication.
For each type (direction) of communication, you can select the following actions:
Allow To allow communication.
Ask You will be prompted to allow or deny each time communication is established.
Deny To deny communication.
Specific Cannot be classified with respect to the other actions. For example, if an IP address or port is allowed
through the Personal firewall it cannot be classified with certainty, whether incoming or outgoing
communications of a related application are allowed.
When installing a new application that accesses the network or when modifying an existing connection (remote
side, port number, etc.), a new rule must be created. To edit an existing rule, click the Rules tab and then click Edit.

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 4.2.3.1.1 Detailed view of all rules
To see the following information in the Zone and rule setup window, click Toggle detailed view of all rules.

Name Name of rule, check box must be selected to activate the rule.
Action Shows the direction of communication and action.
Outgoing connections are allowed
Outgoing connections are blocked
Incoming connections are allowed
Incoming connections are blocked
All connections are allowed
All connections trigger a dialog window prompting you to select allow or deny
All connections are blocked
Protocol Communication protocol.
Address Address of remote computer.
Local port Port of local computer.
Remote port Port of remote computer.
Application Indicates the application to which the rule applies.
Modified Date of the last modification.
Profile Select the profile from Display rules used in the profile drop-down menu to display the profile's rules
filter.
Created/Modified Name of the user who modified the rule.
New Click to create a new rule.
Edit Click to edit existing rules.
Delete (Del) Click to delete existing rules.

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4.2.3.2 Editing rules
Modification is required each time any of the monitored parameters are changed. In this case, the rule cannot fulfill
the conditions and the specified action cannot be applied. If parameters have changed, the given connection may
be refused, which can result in problems with operation of the application in question. An example is a change of
network address or port number for the remote side.
The upper part of the window contains three tabs:
General Specify a rule name, the direction of the connection, the action, the protocol and the profile to which
the rule will apply.
Local Displays information about the local side of the connection, including the number of the local port or port
range and the name of the communicating application.
Remote This tab contains information about the remote port (port range). It also allows you to define a list of
remote IP addresses or zones for a given rule.
Protocol represents the transfer protocol used for the rule. Click Select protocol... to open the Protocol selection
window.
All rules are enabled For every profile by default. Alternatively, select a custom firewall profile using the Profiles...
button.
If you click Log, the activity connected with the rule will be recorded in a log. Notify user displays a notification
when the rule is applied.
At the bottom of all three tabs is a summary of the rule. You will see the same information if you click the rule in the
main window (Tools > Network connections; right-click the rule and select Show details (see chapter Network
connections)).
When creating a new rule, you have to enter a name for the rule into the Name field. Select the direction to which
the rule applies from the Direction drop-down menu. Select the action to be executed when a communication
meets the rule from the Action drop-down menu.
A good example of adding a new rule is allowing your Internet browser to access the network. In this example, the
following must be configured:
In the General tab, enable outgoing communication via the TCP and UDP protocol.
Add the process representing your browser application (for Internet Explorer it is iexplore.exe) in the Local tab.
In the Remote tab, enable port number 80 only if you wish to allow standard Internet browsing activities.

4.2.4 Configuring zones

In the Zone setup window you can specify the zone name, description, network address list and zone authentication
(see also Zone authentication Client configuration).
A zone represents a collection of network addresses that create one logical group. Each address in a given group is
assigned similar rules defined centrally for the whole group. One example of such a group is the Trusted zone. The
Trusted zone represents a group of network addresses which are fully trusted and not blocked by the Personal
firewall in any way.
These zones can be configured using the Zones tab in the Zone and rule setup window by clicking the Edit button.
Enter a Name for the zone, a Description, and add a remote IP address by clicking the Add IPv4/IPv6 address button.

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 4.2.4.1 Network authentication
For mobile computers, it is recommended that you verify the network credibility of the network that you are
connecting to. The Trusted zone is identified by the local IP address of the network adapter. Mobile computers
often enter networks with IP addresses that are similar to the trusted network. If the Trusted zone settings are not
manually switched to Public network, the Personal firewall will continue to use the Home/work network mode.
To prevent this type of situation, we recommended using zone authentication.

4.2.4.1.1 Zone authentication - Client configuration

In the Zone and rule setup window, click the Zones tab and create a new zone using the name of the zone
authenticated by the server. Then click Add IPv4 address and select the Subnet option to add a subnet mask that
contains the authentication server.
Click the Zone authentication tab. Each zone can be set to authenticate to the server. The zone (its IP address and
subnet) will be valid after it is successfully authenticated for example actions such as switching to a firewall profile
and adding an address/subnet of the zone to the Trusted Zone will be performed ?only after successful
authentication.
Enable IP addresses/subnets in the zone will become valid... to make a zone that will become invalid if
authentication is unsuccessful. To select a Personal firewall profile to be activated after a successful zone
authentication, click Profiles....
If you select Add addresses/subnets of the zone to the Trusted Zone, the addresses/subnets of the zone will be
added to the Trusted zone after successful authentication (recommended). If authentication is unsuccessful, the
addresses will not be added to the Trusted zone. If Switch to profile with the same name automatically (a new
profile will be created) is selected, a new profile will be created after successful authentication. Click Profiles... to
open the Firewall profiles window.

There are two authentication types available:

1) Using ESET authentication server

Zone authentication searches for a specific server in the network and uses asymmetric encryption (RSA) to

46
authenticate the server. The authentication process is repeated for each network your computer connects to. Click
Setup... and specify a server name, server listening port and a public key that corresponds to the private server key
(see section Zone authentication Server configuration). The server name can be entered in the form of an IP
address, DNS or NetBios name. The server name can be followed by a path specifying the location of the key on the
server (e.g., server_name_/directory1/directory2/authentication). Enter multiple servers, separated by semicolons,
to serve as alternate servers if the first one is unavailable.
The public key can be a file of one of the following types:
PEM encrypted public key (.pem)
This key can be generated using the ESET Authentication Server (see section Zone authentication Server
configuration).
Encrypted public key
Public key certificate (.crt)

To test your settings, click Test. If authentication is successful, a Server authentication successful notification will
appear. If authentication is not configured properly, one of the following error messages will appear:
Server authentication failed. Maximum time for authentication elapsed.
The authentication server is inaccessible. Check the server name/IP address and/or verify the Personal firewall
settings of the client as well as the server section.
An error has occurred while communicating with the server.
The authentication server is not running. Start the authentication server service (see section Zone authentication
Server configuration).
The name of the authentication zone does not match the server zone.
The configured zone name does not correspond with the authentication server zone. Review both zones and ensure
their names are identical.
Server authentication failed. Server address not found in the list of addresses for the given zone.
The IP address of the computer running the authentication server is outside the defined IP address range of the
current zone configuration.
Server authentication failed. Probably an invalid public key was entered.
Verify that the public key specified corresponds to the private server key. Also verify that the public key file is not
corrupted.

2) By local network configuration

Authentication is performed based on the local network adapter parameters. A zone is authenticated if all selected
parameters for the active connection are valid.

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 4.2.4.1.2 Zone authentication - Server configuration
The authentication process can be executed by any computer/server connected to the network that is to be
authenticated. The ESET Authentication Server application needs to be installed on a computer/server that is always
accessible for authentication whenever a client attempts to connect to the network. The installation file for the
ESET Authentication Server application is available for download on ESETs website.
After you install the ESET Authentication Server application, a dialog window will appear (you can access the
application by clicking Start > Programs > ESET > ESET Authentication Server).
To configure the authentication server, enter the authentication zone name, the server listening port (default is 80)
as well as the location to store the public and private key pair. Next, generate the public and private key that will be
used in the authentication process. The private key will remain on the server while the public key needs to be
imported on the client side in the Zone authentication section when setting up a zone in the firewall setup.

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4.2.5 Establishing connection - detection
The Personal firewall detects each newly-created network connection. The active firewall mode determines which
actions are performed for the new rule. If Automatic mode or Policy-based mode is activated, the Personal firewall
will perform predefined actions with no user interaction.
Interactive mode displays an informational window that reports detection of a new network connection,
supplemented with detailed information about the connection. You can opt to allow the connection or refuse
(block) it. If you repeatedly allow the same connection in the dialog window, we recommend that you create a new
rule for the connection. To do this, select Remember action (create rule) and save the action as a new rule for the
Personal firewall. If the firewall recognizes the same connection in the future, it will apply the existing rule without
requiring user interaction.

Please be careful when creating new rules and only allow connections that you know are secure. If all connections
are allowed, then the Personal firewall fails to accomplish its purpose. These are the important parameters for
connections:
Remote side Only allow connections to trusted and known addresses.
Local application It is not advisable to allow connections for unknown applications and processes.
Port number Communication on common ports (e.g., web traffic port number 80) should be allowed under
normal circumstances.
In order to proliferate, computer infiltrations often use the Internet and hidden connections to help them infect
remote systems. If rules are configured correctly, a Personal firewall becomes a useful tool for protection against a
variety of malicious code attacks.

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 4.2.6 Logging
The ESET Smart Security Personal firewall saves all important events in a log file, which can be viewed directly from
the main menu. Click Tools > Log files and then select Personal firewall from the Log drop-down menu.
The log files can be used to detect errors and reveal intrusions into your system. ESET Personal firewall logs contain
the following data:
Date and time of event
Name of event
Source
Target network address
Network communication protocol
Rule applied, or name of worm, if identified
Application involved
User
A thorough analysis of this data can help detect attempts to compromise system security. Many other factors
indicate potential security risks and allow you to minimize their impact: frequent connections from unknown
locations, multiple attempts to establish connections, unknown applications communicating or unusual port
numbers used.

4.2.7 System integration

The ESET Smart Security Personal firewall can operate at several levels:
All features active The Personal firewall is fully integrated and its components are active by default. If your
computer is connected to a large network, or to the internet, we recommend that you leave this option enabled.
This is the most secure Personal firewall setting and offers a high level of protection.
Personal firewall is inactive The Personal firewall is integrated in the system and mediates network
communication but does not check for threats.
Only scan application protocols Only components of the Personal firewall that provide scanning of application
protocols (HTTP, POP3, IMAP and their secured versions) are active. If the application protocols are not scanned,
protection is carried out at the level of real-time file system protection and on-demand computer scan.
Personal firewall is completely disabled Select this option to completely disengage the Personal firewall. No
scanning is performed. This can be useful when testing if an application is blocked, you can check to see if it is
blocked by the firewall. This is the least secure option; use caution when disabling the firewall completely.
Postpone Personal firewall module update until a computer restart Personal firewall updates will only be
downloaded and installed following a computer restart.

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4.3 Web and email
Web and email configuration can be found in the Setup pane by clicking on Web and email. From here you can
access more detailed settings of the program.

Internet connectivity is a standard feature for personal computers. Unfortunately, the Internet has become the
primary medium for distributing malicious code. For this reason it is essential that you carefully consider your Web
access protection settings.
Click Configure to open web/email/anti-phishing/antispam protection settings in Advanced setup.
Email client protection provides control of email communications received through POP3 and IMAP protocol. Using
the plug-in program for your email client, ESET Smart Security provides control of all communications to and from
your email client (POP3, MAPI, IMAP, HTTP).
Anti-Phishing protection allows you to block web pages known to distribute phishing content. We strongly
recommend that you leave Anti-Phishing enabled.
Antispam protection filters unsolicited email messages.
User's Whitelist Opens a dialog window where you can add, edit or delete email addresses that are considered
safe. Email messages received from addresses listed in the Whitelist will not be scanned for spam.
User's Blacklist Opens a dialog window where you can add, edit or delete email addresses that are considered
unsafe. Email messages received from addresses listed in the Blacklist will be assessed as spam.
User's Exceptions list Opens a dialog window where you can add, edit or delete email addresses that may be
spoofed and used for sending spam. Email messages received from addresses listed in the Exception list will
always be scanned for spam. By default, the Exception list contains all email addresses from existing email client
accounts.
You can disable the web/email/anti-phishing/antispam protection module temporarily by clicking Enabled.

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 4.3.1 Email client protection
Email protection provides control of email communication received through the POP3 and IMAP protocols. Using the
plug-in for Microsoft Outlook and other e-mail clients, ESET Smart Security provides control of all communications
from the email client (POP3, MAPI, IMAP, HTTP). When examining incoming messages, the program uses all the
advanced scanning methods included in the ThreatSense scanning engine. This means that detection of malicious
programs takes place even before being matched against the virus signature database. Scanning of POP3 and IMAP
protocol communications is independent of the email client used.
The options for this functionality are available through Advanced setup > Web and email > Email client protection.
ThreatSense engine parameter setup The advanced virus scanner setup enables you to configure scan targets,
detection methods, etc. Click Setup... to display the detailed virus scanner setup window.
After an email has been checked, a notification with the scan result can be appended to the message. You can elect
to Append tag messages to received and read mail or Append tag messages to sent mail. Be aware that on rare
occasions tag messages may be omitted in problematic HTML messages or forged by some viruses. The tag messages
can be added to received and read email, sent email or both. The available options are:
Never No tag messages will be added at all.
To infected email only Only messages containing malicious software will be marked as checked (default).
To all scanned email The program will append messages to all scanned email.
Append note to the subject of received and read/sent infected email Select this check box if you want email
protection to include a virus warning in the subject of an infected email. This feature allows for simple, subject-
based filtering of infected emails (if supported by your email program). It also increases the level of credibility for
the recipient and if an infiltration is detected, provides valuable information about the threat level of a given email
or sender.
Template added to the subject of infected email Edit this template if you wish to modify the subject prefix format
of an infected email. This function will replace the message subject "Hello" with a given prefix value "[virus]" to the
following format: "[virus] Hello". The variable %VIRUSNAME% represents the detected threat.

4.3.1.1 Integration with email clients

Integration of ESET Smart Security with email clients increases the level of active protection against malicious code
in email messages. If your email client is supported, integration can be enabled in ESET Smart Security. When
integration is activated, the ESET Smart Security toolbar is inserted directly into the email client, allowing for more
efficient email protection. Integration settings are available through Setup > Enter advanced setup... > Web and
email > Email client protection > Email client integration.
Email clients that are currently supported include Microsoft Outlook, Outlook Express, Windows Mail, Windows Live
Mail. For a complete list of supported email clients and their versions, refer to the following ESET Knowledgebase
article.
Select the check box next to Disable checking upon inbox content change if you are experiencing a system
slowdown when working with your email client. This can occur when retrieving email from the Kerio Outlook
Connector Store.
Even if integration is not enabled, email communication is still protected by the email client protection module
(POP3, IMAP).

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4.3.1.1.1 Email client protection configuration
The Email client protection module supports the following email clients: Microsoft Outlook, Outlook Express,
Windows Mail, Windows Live Mail. Email protection works as a plug-in for these programs. The main advantage of
the plug-in is that it is independent of the protocol used. When the email client receives an encrypted message, it is
decrypted and sent to the virus scanner.

Email to scan
Received email Toggles checking of received messages.
Sent email Toggles checking of sent messages.
Read email Toggles checking of read messages.

Action to be performed on infected email

No action If enabled, the program will identify infected attachments, but will leave emails without taking any
action.
Delete email The program will notify the user about infiltration(s) and delete the message.
Move email to the Deleted items folder Infected emails will be moved automatically to the Deleted items folder.
Move email to folder Specify the custom folder where you want to move infected emails when detected.

Other
Repeat scan after update Toggles rescanning after a virus signature database update.
Accept scan results from other modules If this is selected, the email protection module accepts scan results of
other protection modules.

4.3.1.2 IMAP, IMAPS scanner

The Internet Message Access Protocol (IMAP) is another Internet protocol for email retrieval. IMAP has some
advantages over POP3, for example, multiple clients can simultaneously connect to the same mailbox and maintain
message state information such as whether or not the message has been read, replied to or deleted. ESET Smart
Security provides protection for this protocol regardless of the email client used.
The protection module providing this control is automatically initiated at system startup and is then active in
memory. IMAP protocol control is performed automatically without the need to reconfigure the email client. By
default, all communication on port 143 is scanned, but other communication ports can be added if necessary.
Multiple port numbers must be delimited by a comma.
Encrypted communication will be not scanned. To enable the scanning of encrypted communication and view the
scanner setup, navigate to SSL protocol checking in Advanced setup section, click Web and email > Protocol filtering
> SSL and enable the Always scan SSL protocol option.

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 4.3.1.3 POP3, POP3S filter
The POP3 protocol is the most widespread protocol used to receive email communication in an email client
application. ESET Smart Security provides protection for this protocol regardless of the email client used.
The protection module providing this control is automatically initiated at system startup and is then active in
memory. For the module to work correctly, please make sure it is enabled POP3 protocol checking is performed
automatically without requiring re-configuration of the email client. By default, all communication on port 110 is
scanned, but other communication ports can be added if necessary. Multiple port numbers must be delimited by a
comma.
Encrypted communication will be not scanned. To enable the scanning of encrypted communication and view the
scanner setup, navigate to SSL protocol checking in Advanced setup section, click Web and email > Protocol filtering
> SSL and enable the Always scan SSL protocol option.
In this section, you can configure POP3 and POP3S protocol checking.
Enable POP3 protocol checking If enabled, all traffic through POP3 is monitored for malicious software.
Ports used by POP3 protocol A list of ports used by the POP3 protocol (110 by default).
ESET Smart Security also supports POP3S protocol checking. This type of communication uses an encrypted channel
to transfer information between server and client. ESET Smart Security checks communications utilizing the SSL
(Secure Socket Layer), and TLS (Transport Layer Security) encryption methods.
Do not use POP3S checking Encrypted communication will not be checked.
Use POP3S protocol checking for selected ports Check this option to enable POP3S checking only for ports defined
in Ports used by POP3S protocol.
Ports used by POP3S protocol A list of POP3S ports to check (995 by default).

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4.3.1.4 Antispam protection
Unsolicited email, called spam, ranks among the greatest problems of electronic communication. Spam represents
up to 80 percent of all email communication. Antispam protection serves to protect against this problem. Combining
several email security principles, the Antispam module provides superior filtering to keep your inbox clean.

One important principle for spam detection is the ability to recognize unsolicited email based on predefined
trusted addresses (whitelist) and spam addresses (blacklist). All addresses from your contact list are automatically
added to the whitelist, as well as all other addresses you mark as safe.
The primary method used to detect spam is the scanning of email message properties. Received messages are
scanned for basic Antispam criteria (message definitions, statistical heuristics, recognizing algorithms and other
unique methods) and the resulting index value determines whether a message is spam or not.
Antispam protection in ESET Smart Security allows you to set different parameters to work with mailing lists.
Options are as follows:

Message processing
Add text to email subject Enables you to add a custom prefix string to the subject line of messages that have been
classified as spam. The default is "[SPAM]".
Move messages to spam folder When enabled, spam messages will be moved to the default junk email folder.
Use the folder This option moves spam to a user-defined folder.
Mark spam messages as read Select this to automatically mark spam as read. It will help you to focus your
attention on "clean" messages.
Mark reclassified messages as unread Messages originally classified as spam, but later marked as clean" will be
displayed as unread.

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 Spam score logging
The ESET Smart Security Antispam engine assigns a spam score to every scanned message. The message will be
recorded in the antispam log (ESET Smart Security > Tools > Log files > Antispam protection).
Do not write The Score cell in the Antispam protection log will be empty.
Write only reclassified messages and messages marked as SPAM Select this if you want to record a spam score
for messages marked as SPAM.
Write all messages All messages will be recorded to the log with a spam score.
Start email client antispam protection automatically When enabled, antispam protection will be activated
automatically on system startup.
Allow advanced antispam control Additional antispam databases will be downloaded, increasing antispam
capabilities and producing better results.
ESET Smart Security supports Antispam protection for Microsoft Outlook, Outlook Express, Windows Mail, Windows
Live Mail.

4.3.1.4.1 Adding addresses to whitelist and blacklist

Email addresses belonging to people you communicate with frequently can be added to the whitelist to ensure that
no message originating from a whitelist address is ever classified as spam. Known spam addresses can be added to
the blacklist and always be classified as spam. To add a new address to the whitelist or blacklist, right-click the email
and select ESET Smart Security > Add to Whitelist or Add to Blacklist, or click the Trusted address or Spam address
button in the ESET Smart Security Antispam toolbar in your email client.
Similarly, the same process applies to spam addresses. If an email address is listed on the blacklist, each email
message which arrives from that address is classified as spam.

4.3.1.4.2 Marking messages as spam

Any message viewed in your email client can be marked as spam. To do so, right-click the message and click ESET
Smart Security > Reclassify selected messages as spam, or click Spam address in the ESET Smart Security Antispam
toolbar located in the upper section of your email client.
Reclassified messages are automatically moved to the SPAM folder, but the sender's email address is not added to
the Blacklist. Similarly, messages can be classified as not spam. If messages from the Junk E-mail folder are
classified as not spam, they are moved to their original folder. Marking a message as not spam does not
automatically add the sender's address to the Whitelist.

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4.3.2 Web access protection
Internet connectivity is a standard feature in a personal computer. Unfortunately, it has also become the main
medium for transferring malicious code. Web access protection works by monitoring communication between web
browsers and remote servers, and complies with HTTP (Hypertext Transfer Protocol) and HTTPS (encrypted
communication) rules.
We strongly recommend that Web access protection is enabled. This option can be accessed from the main window
of ESET Smart Security by navigating to Setup > Web and email > Web access protection. Access to known web pages
with malicious content is always blocked.

4.3.2.1 HTTP, HTTPs

By default, ESET Smart Security is configured to use the standards of most Internet browsers. However, the HTTP
scanner setup options can be modified in Advanced setup (F5) > Web and email > Web access protection > HTTP,
HTTPS. In the main HTTP/HTTPS scanner window, you can select or deselect Enable HTTP checking. You can also
define the port numbers used for HTTP communication. By default, the port numbers 80 (HTTP), 8080 and 3128 (for
Proxy server) are predefined.
ESET Smart Security supports HTTPS protocol checking. HTTPS communication uses an encrypted channel to transfer
information between server and client. ESET Smart Security checks communications utilizing the SSL (Secure Socket
Layer), and TLS (Transport Layer Security) encryption methods. HTTPS checking can be performed in the following
modes:
Do not use HTTPS protocol checking Encrypted communication will not be checked.
Use HTTPS protocol checking for selected ports The program will only check those applications that are specified in
the Web and email clients section and that use ports defined in Ports used by HTTPS protocol. Port 443 is set by
default.
Encrypted communication will be not scanned. To enable the scanning of encrypted communication and view the
scanner setup, navigate to SSL protocol checking in Advanced setup section, click Web and email > Protocol filtering
> SSL and enable the Always scan SSL protocol option.

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 4.3.2.2 URL address management
The URL address management section enables you to specify HTTP addresses to block, allow or exclude from
checking. Add, Edit, Remove and Export are used to manage the lists of addresses. Websites in the list of blocked
addresses will not be accessible. Websites in the list of excluded addresses are accessed without being scanned for
malicious code. If you select Allow access only to URL addresses in the list of allowed addresses, only addresses
present in the list of allowed addresses will be accessible, while all other HTTP addresses will be blocked.
If you add a URL address to the List of addresses excluded from filtering, the address will be excluded from
scanning. You can also allow or block certain addresses by adding them to the List of allowed addresses or List of
blocked addresses. Click Lists..., to open the HTTP address/mask lists window where you can Add or Remove lists of
addresses. In order to add an HTTPS URL addresses to the list, Always scan SSL protocol must be selected.
In all lists, the special symbols * (asterisk) and ? (question mark) can be used. The asterisk substitutes any character
string, and the question mark substitutes any symbol. Particular care should be taken when specifying excluded
addresses, because the list should only contain trusted and safe addresses. Similarly, it is necessary to ensure that
the symbols * and ? are used correctly in this list. See Add HTTP address / domain mask for how a whole domain
including all subdomains can be matched safely. To activate a list, select the List active option. If you want to be
notified when entering an address from the current list, select Notify when applying address from the list.

Add.../From file Allows you to add an address to the list, either manually (click Add), or from a simple text file
(click From file). The From file option allows you to add multiple URL addresses/masks saved in a text file.
Edit... Manually edit addresses for example by adding a mask ("*" and "?").
Remove/Remove all Click Remove to delete the selected address from the list. To delete all addresses, select
Remove all.
Export... Save addresses from the current list to a simple text file.

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4.3.3 Protocol filtering
Antivirus protection for the application protocols is provided by the ThreatSense scanning engine, which seamlessly
integrates all advanced malware scanning techniques. The control works automatically, regardless of the Internet
browser or email client used. For encrypted (SSL) communication see Protocol filtering > SSL.
Enable application protocol content filtering If enabled, all HTTP(S), POP3(S) and IMAP(S) traffic will be checked by
the antivirus scanner.
NOTE: Starting with Windows Vista Service Pack 1, Windows 7 and Windows Server 2008, the new Windows Filtering
Platform (WFP) architecture is used to check network communication. Since the WFP technology uses special
monitoring techniques, the following options are not available:
HTTP, POP3 and IMAP ports Limits routing the traffic to the internal proxy server only for the corresponding
ports.
Applications marked as web browsers and email clients Limits routing the traffic to the internal proxy server
only for the applications marked as browsers and email clients (Web and email > Protocol filtering > Web and
email clients).
Ports and applications marked as web browsers or email clients Enables routing of all traffic on the
corresponding ports as well as all the communication of the applications marked as browsers and email clients on
the internal proxy server.

4.3.3.1 Web and email clients

NOTE: Starting with Windows Vista Service Pack 1 and Windows Server 2008, the new Windows Filtering Platform
(WFP) architecture is used to check network communication. Since WFP technology uses special monitoring
techniques, the Web and email clients section is not available.
Because of the enormous amount of malicious code circulating the Internet, safe Internet browsing is a very
important aspect of computer protection. Web browser vulnerabilities and fraudulent links help malicious code
enter the system unnoticed which is why ESET Smart Security focuses on web browser security. Each application
accessing the network can be marked as an Internet browser. The check box is two-state:
Deselected Communication of applications is filtered only for specified ports.
Selected Communication is always filtered (even if a different port is set).

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 4.3.3.2 Excluded applications
To exclude communication of specific network-aware applications from content filtering, select them in the list.
HTTP/POP3/IMAP communication of the selected applications will not be checked for threats. We recommend using
this option only for applications that do not work properly with their communication being checked.
Running applications and services will be available here automatically. Click Add... to manually select an application
not shown on the protocol filtering list.

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4.3.3.3 Excluded IP addresses
The entries in the list will be excluded from protocol content filtering. HTTP/POP3/IMAP communication from/to
the selected addresses will not be checked for threats. We recommend that you only use this option for addresses
that are known to be trustworthy.
Add IPv4/IPv6 address Click to add an IP address/address range/subnet of a remote point to which a rule is
applied.
Remove Remove selected entries from the list.

4.3.3.3.1 Add IPv4 address

This allows you to add an IP address/address range/subnet of a remote point to which a rule is applied. Internet
Protocol version 4 is the older but still the most widely used.
Single address Adds the IP address of an individual computer for which the rule is to be applied (for example
192.168.0.10).
Address range Enter the starting and ending address IP address to specify the IP range (of several computers) for
which the rule is to be applied (for example 192.168.0.1 to 192.168.0.99).
Subnet Subnet (a group of computers) defined by an IP address and mask.
For example, 255.255.255.0 is the network mask for the 192.168.1.0/24 prefix, that means 192.168.1.1 to
192.168.1.254 address range.

4.3.3.3.2 Add IPv6 address

This allows you to add an IPv6 address/subnet of a remote point for which the rule is applied. It is the newest
version of the Internet protocol and will replace the older version 4.
Single address Adds the IP address of an individual computer for which the rule is to be applied (for example
2001:718:1c01:16:214:22ff:fec9:ca5).
Subnet Subnet (a group of computers) is defined by an IP address and mask (for example: 2002:c0a8:6301:1::1/64).

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 4.3.3.4 SSL protocol checking
ESET Smart Security enables you to check protocols encapsulated in SSL protocol. You can use various scanning
modes for SSL protected communications using trusted certificates, unknown certificates, or certificates that are
excluded from SSL-protected communication checking.
Always scan SSL protocol Select this option to scan all SSL protected communications except communications
protected by certificates excluded from checking. If a new communication using an unknown, signed certificate is
established, you will not be notified and the communication will automatically be filtered. When you access a
server with an untrusted certificate that is marked as trusted (it is added to the trusted certificates list),
communication to the server is allowed and the content of the communication channel is filtered.
Ask about non-visited sites (exclusions can be set) If you enter a new SSL protected site (with an unknown
certificate), an action selection dialog is displayed. This mode allows you to create a list of SSL certificates that will
be excluded from scanning.
Do not scan SSL protocol If selected, the program will not scan communications over SSL.
Apply created exceptions based on certificates Activates using exclusions specified in excluded and trusted
certificates for scanning SSL communication. This option is available if you select Always scan SSL protocol.
Block encrypted communication utilizing the obsolete protocol SSL v2 Communication using the earlier version of
the SSL protocol will automatically be blocked.

4.3.3.4.1 Certificates
For SSL communication to work properly in your browsers/email clients, it is essential that the root certificate for
ESET be added to the list of known root certificates (publishers). Add the root certificate to known browsers should
be enabled. Select this option to automatically add the ESET root certificate to the known browsers (for example,
Opera and Firefox). For browsers using the system certification store, the certificate is added automatically (e.g.
Internet Explorer). To apply the certificate to unsupported browsers, click View Certificate > Details > Copy to File...
and then manually import it into the browser.
In some cases, the certificate cannot be verified using the Trusted Root Certification Authorities store (e.g.
VeriSign). This means that the certificate is self-signed by someone (e.g. administrator of a web server or a small
business company) and considering this certificate as trusted is not always a risk. Most large businesses (for
example banks) use a certificate signed by TRCA. If Ask about certificate validity is selected (selected by default),
the user will be prompted to select an action to take when encrypted communication is established. An action
selection dialog will be displayed where you can decide to mark the certificate as trusted or excluded. If the
certificate is not present in the TRCA list, the window is red. If the certificate is on the TRCA list, the window will be
green.
You can select Block communication that uses the certificate to always terminate an encrypted connection to the
site that uses the unverified certificate.
If the certificate is invalid or corrupt, it means that the certificate expired or was incorrectly self-signed. In this case,
we recommend that you block the communication that uses the certificate.

4.3.3.4.1.1 Trusted certificates

In addition to the integrated Trusted Root Certification Authorities store where ESET Smart Security stores trusted
certificates, you can create a custom list of trusted certificates that can be viewed in Advanced setup (F5) > Web and
email > Protocol filtering > SSL > Certificates > Trusted certificates. ESET Smart Security will check the content of
encrypted communications utilizing certificates in this list.
To delete the selected items from the list, click Remove. Click Show (or double-click the certificate) to display
information about the selected certificate.

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4.3.3.4.1.2 Excluded certificates
The Excluded certificates section contains certificates that are considered safe. The content of encrypted
communications utilizing the certificates in the list will not be checked for threats. We recommend only excluding
web certificates that are guaranteed to be safe and where communication utilizing the certificates does not need to
be checked. To delete selected items from the list, click Remove. Click Show (or double-click the certificate) to
display information about the selected certificate.

4.3.3.4.1.3 Encrypted SSL communication

If the computer is configured for SSL protocol scanning, a dialog window prompting you to choose an action may be
opened when there is an attempt to establish an encrypted communication (using an unknown certificate). The
dialog window contains the following information: name of the application that initiated the communication and
name of the certificate used.
If the certificate is not located in the Trusted Root Certification Authorities store, it is considered to be untrusted.
The following actions are available for certificates:
Yes The certificate will be temporarily marked as trusted the alert window will not be displayed on the next
attempt to use the certificate for the duration of the current session.
Yes, always Marks the certificate as trusted and adds it to the list of trusted certificates no alert windows will be
displayed for trusted certificates.
No Marks the certificate as untrusted for the current session the alert window will be displayed on the next
attempt to use the certificate.
Exclude Adds the certificate to the list of excluded certificates data transferred over the given encrypted channel
will not be checked at all.

4.3.4 Anti-Phishing protection

The term phishing defines a criminal activity that uses social engineering (the manipulation of users in order to
obtain confidential information). Phishing is often used to gain access to sensitive data such as bank account
numbers, PIN numbers and more. Read more about this activity in the glossary. ESET Smart Security provides anti-
phishing protection, web pages known to distribute this type of content can be blocked.
We strongly recommend that you enable Anti-Phishing in ESET Smart Security. This option can be accessed from
Advanced setup (F5) by navigating to Web and email > Anti-Phishing protection.
Please see also our Knowledgebase article for an updated and more detailed version of this help page.

Accessing a phishing website

When you access a phishing website, you will receive the following dialog in your web browser. By clicking Proceed
to the site (not recommended), you will be able to access the website without a warning message.

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 NOTE: Potential phishing websites that have been whitelisted will expire after several hours by default. To allow a
website permanently, you can use the URL address management tool. From Advanced setup (F5) click Web and
email > Web access protection > URL address management and from the URL address management drop-down
menu select List of allowed addresses and add your website to this list.

Phishing site reporting

The Report a phishing site link enables you to report a phishing/malicious website to ESET for analysis.
NOTE: Before submitting a website to ESET, make sure it meets one or more of the following criteria:
the website is not detected at all,
the website is incorrectly detected as a threat. In this case, please refer to the Remove phishing site link.
Alternatively, you can submit the website by email. Send your email to [email protected]. Remember to use a
descriptive subject and enclose as much information about the website as possible (e.g., the website you referred it
from, how did you hear about it, ...).

4.4 Parental control

The Parental control module allows you to configure parental control settings, which provide parents with
automated tools to help protect their children and set restrictions for using devices and services. The goal is to
prevent children and young adults from accessing pages with inappropriate or harmful content.
Parental control lets you block webpages that may contain potentially offensive material. In addition, parents can
prohibit access to more than 40 pre-defined website categories and over 140 subcategories.
To activate Parental control for a specific user account, follow the steps below:
1. By default Parental control is disabled in ESET Smart Security. There are two methods for activating Parental
control:
o Click Disabled in the Setup pane from the main program window and change the Parental control state to
Enabled.
o Press F5 to access the Advanced Setup tree, select Parental Control and then select the check box next to
Integrate into system.

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2. Click Setup > Parental control from the main program window. Even though Enabled appears next to Parental
control, you must configure Parental control for the desired account by clicking Not defined. In the Account setup
window enter an age to determine the level of access and recommended age-appropriate web pages. Parental
control will now be enabled for the specified user account. Click Setup under an account name to customize
categories you want to allow or block in the Web page content filtering tab. To allow or block custom web pages
that do not match a category, click the Blocked and allowed web pages tab.

If you click Parental control in the Setup pane from the main product window of ESET Smart Security, you will see
that the main window is divided into three sections.

1. Parental control
After deselecting Enabled on the right, a Temporarily disable protection window will appear. Here you can set the
time interval for which protection is disabled. The option then changes to Disabled and all following settings will be
hidden.
It is important to protect the settings in ESET Smart Security with a password. This password can be set in the Access
setup section. If no password is set the following warning will appear under the Parental control option Password
for Advanced setup is required to protect Parental control from modification; Set password... will be visible. The
restrictions set in Parental control only affect the standard user accounts. Because an Administrator can override
any restriction, they will not have any effect.
HTTPS (SSL) communication is not filtered by default. Therefore, Parental control cannot block web pages that begin
with https://. To enable this feature, select Enable next to the Filtering of encrypted (HTTPS) websites is not
enabled warning message, or select Always scan SSL protocol in Advanced setup > Web and email > Protocol
filtering > SSL configuration section.
Note: Parental control requires Application protocol content filtering, HTTP protocol checking and Personal firewall
system integration to be enabled in order to function properly. All of these functionalities are enabled by default.

2. Windows user accounts

If you have created a role for an existing account, it will be shown here with the Enabled attribute. Clicking Enabled

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 will toggle Parental control for the account. Under an active account, click Setup... to see the list of allowed
categories of web pages for this account and blocked and allowed web pages.
Important: To create a new account (for example, for a child), use the following step-by-step instructions for
Windows 7 or Windows Vista:
1. Open User Accounts by clicking the Start button (located at the bottom left side of your desktop), clicking Control
Panel and then clicking User Accounts.
2. Click Manage another account. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
3. Click Create a new account.
4. Type the name you want to give the user account, click an account type, and then click Create Account.
5. Reopen the Parental control pane by clicking again from the main program window of ESET Smart Security to
Setup > Parental control.

3. The last section contains two options

Set exception for web page... This is a quick way to set an exception for a web page for the selected account. Enter
the URL address of the web page into the URL field and select the account from the list below. If you select the Block
check box, the web page will be blocked for this account. If you leave this check box deselected, the web page will
be allowed.

Exceptions defined here are superior to the categories defined for the selected account(s). For example, if the
account has the News category blocked, but you have defined an allowed news webpage as an exception, the
account can access the allowed webpage. You can check the changes made here in the Blocked and allowed web
pages section.
Show log This shows a detailed log of the Parental control activity (blocked pages, the account the page was
blocked for, reason, etc.). You can also filter this log based on the criteria you choose by clicking Filter....

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4.4.1 Web page content filtering
If the check box next to a category is selected, it is allowed. Deselect the check box next to a specific category to
block it for the selected account.

Moving the mouse over a category will show you a list of web pages that fall into that category. Here are some
examples of categories (groups) that users might not be familiar with:
Miscellaneous Usually private (local) IP addresses such as intranet, 127.0.0.0/8, 192.168.0.0/16, etc. When you
get a 403 or 404 error code, the website will also match this category.
Not resolved This category includes web pages that are not resolved because of an error when connecting to the
Parental control database engine.
Not categorized Unknown web pages that are not yet in the Parental control database.
File sharing These web pages contain large amounts of data such as photos, videos or e-books. There is a risk
that these sites contain potentially offensive material or adult content.

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 4.4.2 Blocked and allowed web pages
Enter a URL address into the blank field under the list, select Allow or Block and click Add to add it to the list. To
delete an URL address from the list, click the remove button .

In the URL address list, the special symbols * (asterisk) and ? (question mark) cannot be used. For example, web
page addresses with multiple TLDs must be entered manually (examplepage.com, examplepage.sk, etc.). When you
enter a domain to the list, all content located on this domain and all subdomains (e.g. sub.examplepage.com) will
be blocked or allowed based on your choice of URL-based action.
Note: Blocking or allowing a specific web page can be more accurate than blocking or allowing a whole category of
web pages. Be careful when changing these settings and adding a category/web page to the list.

4.5 Updating the program

Regularly updating ESET Smart Security is the best method to ensure the maximum level of security on your
computer. The Update module ensures that the program is always up to date in two ways, by updating the virus
signature database and by updating system components.
By clicking Update in the main program window, you can view current update status including the date and time of
the last successful update and if an update is needed. The primary window also contains the virus signature
database version. This numeric indicator is an active link to ESETs website, listing all signatures added within the
given update.
In addition to automatic updates, you can click Update now to trigger an update manually. Updating the virus
signature database and updating program components are important parts of maintaining complete protection
against malicious code. Please pay attention to their configuration and operation. If you did not enter your License
details (Username and Password) during installation, you can enter your Username and Password when updating to
access ESETs update servers.
NOTE: Your Username and Password are provided by ESET after purchasing ESET Smart Security.

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Last successful update The date of the last update. If you do not see a recent date, your virus signature database
may not be current.
Virus signature database version The virus signature database number, which is also an active link to the ESET
website. Click it to view a list of all signatures added within the given update.
Click Check for updates to detect the latest available version of ESET Smart Security.

Update process
After clicking Update now, the download process begins. A download progress bar and remaining time to download
will be displayed. To interrupt the update, click Cancel update.

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 Important: Under normal circumstances, when updates are downloaded properly the message Update is not
necessary the virus signature database is up to date will appear in the Update window. If this is not the case, the
program is out of date and more vulnerable to infection. Please update the virus signature database as soon as
possible. Otherwise, one of the following messages will be displayed:
The previous notification is related to the following two Virus signature database update ended with an error
messages about unsuccessful updates:
1. Invalid Username and/or Password The Username and Password have been incorrectly entered in update setup.
We recommend that you check your authentication data. The Advanced setup window (click Setup from the main
menu and then click Enter advanced setup..., or press F5 on your keyboard) contains additional update options.
Click Update > Settings in the Advanced setup tree to enter a new Username and Password.
2. Server not found A possible cause of the error is incorrect Internet connection settings. We recommend that
you check your Internet connectivity (by opening any website in your web browser). If the website does not
open, it is likely that an Internet connection is not established or there are connectivity problems with your
computer. Please check with your Internet Service Provider (ISP) if you do not have an active Internet connection.

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4.5.1 Update settings
Update setup options are available from the Advanced setup tree (F5 key) by clicking Update > Settings. This section
specifies update source information, such as the update servers and authentication data for these servers. In the
home version of ESET products you are not able to choose own update server. Update files will automatically be
downloaded from the ESET server with the least network traffic. The Update server drop-down menu is only
available in ESET Endpoint Antivirus or ESET Endpoint Security.
For updates to be downloaded properly, it is essential that all update information is entered correctly. If you use a
firewall, please make sure that the program is allowed to communicate with the Internet (HTTP communication is
enabled).

Your current update profile is displayed in the Selected profile drop-down menu. Click Profiles... to create a new
profile.

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 Authentication for update servers is based on the Username and Password generated and sent to you after
purchase. By default, no verification is required and the Username and Password fields are left empty.
Pre-release updates (the Pre-release update option) are updates that have gone through thorough internal testing
and will be available to the general public soon. You can benefit from enabling pre-release updates by having access
to the most recent detection methods and fixes. However, pre-release updates might not be stable enough at all
times and SHOULD NOT be used on production servers and workstations where maximum availability and stability is
required. The list of current modules can be found in Help and support > About ESET Smart Security. It is
recommended that basic users leave the Regular update option selected by default.
Click Setup... next to Advanced update setup to display a window containing advanced update options.
If you experience problems with an update, click Clear to delete temporary update files.
Do not display notification about successful update Turns off the system tray notification at the bottom right
corner of the screen. It is useful to select this option if a full screen application or a game is running. Please note
that Gamer mode will disable all notifications.

4.5.1.1 Update profiles

Update profiles can be created for various update configurations and tasks. Creating update profiles is especially
useful for mobile users who need an alternative profile for Internet connection properties that regularly change.
The Selected profile drop-down menu displays the currently selected profile and is set to My profile by default. To
create a new profile, click Profiles... and then click Add... and enter your own Profile name. When creating a new
profile, you can copy settings from an existing one by selecting it from the Copy settings from profile drop-down
menu.

4.5.1.2 Advanced update setup

To view the Advanced update setup, click Setup.... Advanced update setup options include the configuration of
Update mode, HTTP Proxy and LAN.

4.5.1.2.1 Update mode

The Update mode tab contains options related to the program component update. The program enables you to
predefine its behavior when a new program component upgrade is available.
Program component updates (PCUs) include new features or make changes to features from previous versions.
PCUs can be performed automatically without user intervention, or you can choose to be notified each time a PCU is
performed. After a program component update is installed, a computer restart may be required. In the Program
component update section, three options are available:
Never update program components Program component updates will not be performed at all. This option is
suitable for server installations, since servers can usually be restarted only when they are undergoing
maintenance.
Always update program components A program component update will be downloaded and installed
automatically. Please remember that a computer restart may be required.
Ask before downloading program components The default option. You will be prompted to confirm or refuse
program component updates when they become available.
After a program component update, it may be necessary to restart your computer to provide full functionality of all
modules. The Restart after program component upgrade section allows you to select one of the following options:
Never restart computer You will not be asked to restart, even if it is required. Please note that this is not
recommended, since your computer might not work properly until the next restart.
Offer computer restart if necessary The default option. After a program component update, you will be
prompted to restart your computer in a dialog window.
If necessary, restart computer without notifying After a program component upgrade, your computer will be
restarted (if required).

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NOTE: Selecting the most appropriate option depends on the workstation where the settings will be applied. Please
be aware that there are differences between workstations and servers. For example, restarting the server
automatically after a program upgrade could cause serious damage.
If the Ask before downloading update option is selected, a notification will display when a new update is available.
If the update file size is greater than the value specified in the Ask if an update file is greater than field, the program
will display a notification.
The Regularly check for latest product version option will enable the Regular checking for latest product version
scheduled task (see Scheduler).

4.5.1.2.2 Proxy server

To access the proxy server setup options for a given update profile, click Update in the Advanced setup tree (F5) and
then click Setup... to the right of Advanced update setup. Click the HTTP Proxy tab and select one of the three
following options:
Use global proxy server settings
Do not use proxy server
Connection through a proxy server
Selecting the Use global proxy server settings option will use the proxy server configuration options already
specified in the Tools > Proxy server branch of the Advanced setup tree.
Select Do not use proxy server to specify that no proxy server will be used to update ESET Smart Security.
The Connection through a proxy server option should be selected if:
A proxy server should be used to update ESET Smart Security that is different from the proxy server specified in
the global settings (Tools > Proxy server). If so, the settings should be specified here: Proxy server address,
communication Port, plus Username and Password for the proxy server if required.
The proxy server settings were not set globally, but ESET Smart Security will connect to a proxy server for updates.
Your computer is connected to the Internet via a proxy server. The settings are taken from Internet Explorer
during program installation, but if they are subsequently changed (e.g. if you change your ISP), please check that
the HTTP proxy settings listed in this window are correct. Otherwise the program will not be able to connect to
the update servers.
The default setting for the proxy server is Use global proxy server settings.
NOTE: Authentication data such as Username and Password is intended for accessing the proxy server. Complete
these fields only if a username and password are required. Please note that these fields are not for your Username/
Password for ESET Smart Security, and should only be completed if you know you need a password to access the
internet via a proxy server.

4.5.1.2.3 Connecting to the LAN

When updating from a local server with an NT-based operating system, authentication for each network connection
is required by default.
To configure such an account, click the LAN tab. The Connect to LAN as section offers the System account (default),
Current user, and Specified user options.
Select the System account (default) option to use the system account for authentication. Normally, no
authentication process takes place if there is no authentication data supplied in the main update setup section.
To ensure that the program authenticates using a currently logged-in user account, select Current user. The
drawback of this option is that the program is not able to connect to the update server if no user is currently logged
in.
Select Specified user if you want the program to use a specific user account for authentication. Use this method
when the default system account connection fails. Please be aware that the specified user account must have access
to the update files directory on the local server. Otherwise, the program will not be able to establish a connection

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 and download updates.
Warning: When either Current user or Specified user is selected, an error may occur when changing the identity of
the program to the desired user. We recommend entering the LAN authentication data in the main update setup
section. In this update setup section, the authentication data should be entered as follows: domain_name\user (if it
is a workgroup, enter workgroup_name\name) and password. When updating from the HTTP version of the local
server, no authentication is required.
Select Disconnect from server after update if connection to the server remains active even after updates have been
downloaded.

4.5.2 Update rollback

If you suspect that a new update of the virus database and/or program modules may be unstable or corrupt, you can
roll back to the previous version and disable updates for a set period of time. Alternatively, you can enable
previously disabled updates if you had postponed them indefinitely.
ESET Smart Security records snapshots of virus signature database and program modules for use with the rollback
feature. In order to create virus database snapshots, leave Create snapshots of update files check box selected. The
Number of locally stored snapshots field defines the number of previous virus database snapshots stored.
If you click Roll back (Advanced setup (F5) > Update > Update rollback), you have to select a time interval from the
Suspend updates drop-down menu that represents the period of time that the virus signature database and
program module updates will be paused.

Select Until revoked to postpone regular updates indefinitely until you restore update functionality manually.
Because it represents a potential security risk, we do not recommend selecting this option.
If a rollback is performed, the Roll back button changes to Allow updates. No updates will be allowed for the time
interval selected from the Suspend updates drop-down menu. The virus signature database version is downgraded
to the oldest available and stored as a snapshot in the local computer file system.

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Example: Let the number 6871 be the most recent version of virus signature database. 6870 and 6868 are stored as a
virus signature database snapshots. Note that 6869 is not available because, for example, the computer was turned
off and a more recent update was made available before 6869 was downloaded. If the Number of locally stored
snapshots field is set to 2 and you click Roll back, the virus signature database (including program modules) will be
restored to version number 6868. This process may take some time. Check whether the virus signature database
version has downgraded from the main program window of ESET Smart Security in the Update section.

4.5.3 How to create update tasks

Updates can be triggered manually by clicking Update virus signature database in the primary window displayed
after clicking Update from the main menu.
Updates can also be run as scheduled tasks. To configure a scheduled task, click Tools > Scheduler. By default, the
following tasks are activated in ESET Smart Security:
Regular automatic update
Automatic update after dial-up connection
Automatic update after user logon
Each update task can be modified to meet your needs. In addition to the default update tasks, you can create new
update tasks with a user-defined configuration. For more details about creating and configuring update tasks, see
section Scheduler.

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 4.6 Tools
The Tools menu includes modules that help simplify program administration and offers additional options for
advanced users.

This menu includes the following tools:

Log files
Protection statistics
Watch activity
Running processes (if ESET Live Grid is enabled in ESET Smart Security)
Scheduler
Quarantine
Network connections (if Personal firewall is integrated in ESET Smart Security)
ESET SysInspector
Submit file for analysis Allows you to submit a suspicious file for analysis to the ESET Virus Lab. The dialog window
displayed after clicking this option is described in the Submission of files for analysis section.
ESET SysRescue Launches the ESET SysRescue creation wizard.
Note: ESET SysRescue may not be available for Windows 8 in older versions of ESET security products. In this case we
recommend that you upgrade your product or create an ESET SysRescue disk on another version of Microsoft
Windows.
ESET Social Media Scanner Link to a social media application (e.g. Facebook) intended to protect social media users
against threats. This application is independent from other ESET products and is completely free.

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4.6.1 Log files
Log files contain information about all important program events that have occurred and provide an overview of
detected threats. Logging is an essential part of system analysis, threat detection and troubleshooting. Logging is
performed actively in the background with no user interaction. Information is recorded based on the current log
verbosity settings. It is possible to view text messages and logs directly from the ESET Smart Security environment,
as well as to archive logs.
Log files are accessible from the main program window by clicking Tools > Log files. Select the desired log type from
the Log drop-down menu. The following logs are available:
Detected threats The threat log offers detailed information about infiltrations detected by ESET Smart Security .
The information includes the time of detection, name of infiltration, location, the performed action and the name
of the user logged in at the time the infiltration was detected. Double-click any log entry to display its details in a
separate window.
Events All important actions performed by ESET Smart Security are recorded in the event log. The event log
contains information about events and errors that have occurred in the program. It is designed for system
administrators and users to solve problems. Often the information found here can help you find a solution for a
problem occurring in the program.
Computer scan Results of all completed manual or planned scans are displayed in this window. Each line
corresponds to a single computer control. Double-click any entry to view details of the respective scan.
HIPS Contains records of specific HIPS rules which were marked for recording. The protocol shows the
application that triggered the operation, the result (whether the rule was permitted or prohibited) and the
created rule name.
Personal firewall The firewall log displays all remote attacks detected by the Personal firewall. Here you will
find information about any attacks on your computer. The Event column lists the detected attacks. The Source
column tells you more about the attacker. The Protocol column reveals the communication protocol used for the
attack. Analysis of the firewall log may help you to detect system infiltration attempts in time to prevent
unauthorized access to your system.
Filtered websites This list is useful if you want to view a list of websites that were blocked by Web access
protection or Parental control. In these logs you can see time, URL address, user and application that created a
connection to the particular website.
Antispam protection Contains records related to email messages that were marked as spam.
Parental control Shows web pages blocked or allowed by Parental control. The Match type and Match values
columns tell you how the filtering rules were applied.
Device control Contains records of removable media or devices that were connected to the computer. Only
devices with respective Device control rules will be recorded to the log file. If the rule does not match a
connected device, a log entry for a connected device will not be created. Here you can also see details such as
device type, serial number, vendor name and media size (if available).
In each section, the displayed information can be directly copied to the clipboard (keyboard shortcut Ctrl + C) by
selecting the entry and clicking Copy. To select multiple entries, the CTRL and SHIFT keys can be used.

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 You can show the context menu by right-clicking a specific entry. The following options are available in the context
menu:
Filter records of the same type After activating this filter, you will only see records of the same type
(diagnostics, warnings, ...).
Filter.../Find... When enabled, a Log filtering window will pop up where you can define the filtering criteria.
Clear filter Clears all filter settings (as described above).
Copy all Copies information about all the records in the window.
Delete/Delete all Deletes the selected record(s) or all the records displayed this action requires administrator
privileges.
Export Exports information about the record(s) in XML format.
Don't block similar events in the future This option is visible in firewall log only. Adds an IDS exception from
selected activity to Personal firewall.
Scroll log Leave this option enabled to auto scroll old logs and watch active logs in the Log files window.

4.6.1.1 Log maintenance

The Logging configuration of ESET Smart Security is accessible from the main program window. Click Setup > Enter
advanced setup... > Tools > Log files. The logs section is used to define how the logs will be managed. The program
automatically deletes older logs in order to save hard disk space. You can specify the following options for log files:
Minimum logging verbosity Specifies the minimum verbosity level of events to be logged.
Diagnostic Logs information needed to fine-tune the program and all records above.
Informative Records informative messages, including successful update messages, plus all records above.
Warnings Records critical errors and warning messages.
Errors Errors such as "Error downloading file" and critical errors will be recorded.
Critical Logs only critical errors (error starting Antivirus protection, Personal firewall, etc...).
Log entries older than the specified number of days in the Automatically delete records older than X days field will
automatically be deleted.
Optimize log files automatically If checked, log files will be automatically be defragmented if the percentage is
higher than value specified in the If the number of unused records exceeds (%) field.
Click Optimize now to begin defragmenting the log files. All empty log entries are removed during this process,
which improves performance and log processing speed. This improvement can be observed especially if the logs
contain a large number of entries.

4.6.2 Scheduler
Scheduler manages and launches scheduled tasks with predefined configuration and properties.
The Scheduler can be accessed from the ESET Smart Security main program window by clicking Tools > Scheduler.
The Scheduler contains a list of all scheduled tasks and configuration properties such as the predefined date, time
and scanning profile used.
The Scheduler serves to schedule the following tasks: virus signature database update, scanning task, system
startup file check and log maintenance. You can add or delete tasks directly from the main Scheduler window (click
Add... or Delete at the bottom). Right click anywhere in the Scheduler window to perform the following actions:
display detailed information, perform the task immediately, add a new task, and delete an existing task. Use the
checkboxes at the beginning of each entry to activate/deactivate the tasks.

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By default, the following scheduled tasks are displayed in Scheduler:
Log maintenance
Regular automatic update
Automatic update after dial-up connection
Automatic update after user logon
Regular checking for latest product version (see Update mode)
Automatic startup file check (after user logon)
Automatic startup file check (after successful update of the virus signature database)
Automatic first scan
To edit the configuration of an existing scheduled task (both default and user-defined), right-click the task and click
Edit... or select the task you want to modify and click Edit....

Add a new task

1. Click Add at the bottom of the window.
2. Select the desired task from the pull-down menu.
3. Enter a name of the task and select one of the timing options:
Once The task will be performed only once, at the predefined date and time.
Repeatedly The task will be performed at the specified interval (in hours).
Daily The task will run each day at the specified time.
Weekly The task will run once or more times a week, on the selected day(s) and time.
Event triggered The task will be performed on a specified event.
4. Depending on the timing option you choose in the previous step, one of the following dialog windows will be
displayed:
Once The task will be performed at the predefined date and time.
Repeatedly The task will be performed at the specified time interval.
Daily The task will run repeatedly each day at the specified time.
Weekly The task will be run on the selected day and time.
5. If the task could not be run at the predefined time, you can specify when it will be performed again:
Wait until the next scheduled time
Run the task as soon as possible
Run the task immediately if the time since the last task execution exceeds -- hours
6. In the last step you can review the task to be scheduled. Click Finish to apply the task.

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 4.6.3 Protection statistics
To view a graph of statistical data related to ESET Smart Security's protection modules, click Tools > Protection
statistics. Select the desired protection module from the Statistics drop-down menu to see the corresponding graph
and legend. If you mouse over an item in the legend, only the data for that item will display in the graph.
The following statistic graphs are available:
Antivirus and Antispyware protection Displays the number of infected and cleaned objects.
File system protection Only displays objects that were read or written to the file system.
Email client protection Only displays objects that were sent or received by email clients.
Web access and Anti-Phishing protection Only displays objects downloaded by web browsers.
Email client antispam protection Displays the history of antispam statistics since the last startup.

Below the statistics graphs, you can see the number of total scanned objects, latest scanned object and the statistics
timestamp. Click Reset to clear all statistics information.

4.6.4 Watch activity

To see the current File system activity in graph form, click Tools > Watch activity. At the bottom of the graph is a
timeline that records file system activity in real-time based on the selected time span. To change the time span,
click Step: 1... located at the bottom-right of the window.

The following options are available:

Step: 1 second (last 10 minutes) The graph refreshes every second and the timeline covers the last 10 minutes
Step: 1 minute (last 24 hours) The graph is refreshed every minute and the timeline covers the last 24 hours
Step: 1 hour (last month) The graph is refreshed every hour and the timeline covers the last month
Step: 1 hour (selected month) The graph is refreshed every hour and the timeline covers the last X selected
months
The vertical axis of the File system activity graph represents read data (blue) and written data (red). Both values are

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given in KB (kilobytes)/MB/GB. If you mouse over either read data or written data in the legend below the graph,
the graph will only display data for that activity type.
You can also select Network activity from the Activity drop-down menu. The graph display and options for File
system activity and Network activity are the same except that the latter displays received data (red) and sent data
(blue).

4.6.5 ESET SysInspector

ESET SysInspector is an application that thoroughly inspects your computer and gathers detailed information about
system components such as installed drivers and applications, network connections or important registry entries
and assesses the risk level of each component. This information can help determine the cause of suspicious system
behavior that may be due to software or hardware incompatibility or malware infection.
The SysInspector window displays the following information about created logs:
Time The time of log creation.
Comment A short comment.
User The name of the user who created the log.
Status The status of log creation.
The following actions are available:
Compare Compares two existing logs.
Create... Creates a new log. Please wait until the ESET SysInspector log is complete (Status shown as Created).
Delete Removes selected logs from the list.
After right-clicking one or more selected logs, the following options are available from the context menu:
Show Opens the selected log in ESET SysInspector (same function as double-clicking a log).
Delete all Deletes all logs.
Export... Exports the log to an .xml file or zipped .xml.

4.6.6 ESET Live Grid

ESET Live Grid (built on the ESET ThreatSense.Net advanced early warning system) utilizes data that ESET users have
submitted worldwide and sends it to the ESET Virus Lab. By providing suspicious samples and metadata from the
wild, ESET Live Grid enables us to react immediately to needs of our customers and keep ESET responsive to the
latest threats. Read more about ESET Live Grid in the glossary.
A user can check the reputation of running processes and files directly from the program's interface or contextual
menu with additional information available from ESET Live Grid. There are two options:
1. You can choose not to enable ESET Live Grid. You will not lose any functionality in the software, but, in some
cases, ESET Smart Security may respond faster to new threats than virus signature database update.
2. You can configure ESET Live Grid to submit anonymous information about new threats and where the new
threatening code is contained. This file can be sent to ESET for detailed analysis. Studying these threats will help
ESET update its threat detection capabilities.
ESET Live Grid will collect information about your computer related to newly-detected threats. This information may
include a sample or copy of the file in which the threat appeared, the path to that file, the filename, the date and
time, the process by which the threat appeared on your computer and information about your computers operating
system.
By default, ESET Smart Security is configured to submit suspicious files to the ESET Virus Lab for detailed analysis.
Files with certain extensions such as .doc or .xls are always excluded. You can also add other extensions if there are
particular files that you or your organization wants to avoid sending.

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 The ESET Live Grid setup menu provides several options for enabling / disabling ESET Live Grid, which serves to
submit suspicious files and anonymous statistical information to ESET labs. It is accessible from the Advanced setup
tree by clicking Tools > ESET Live Grid.
Participate in ESET Live Grid (recommended) Enables / disables ESET Live Grid, which serves to submit suspicious
files and anonymous statistical information to ESET labs.
Do not submit statistics Select this option if you do not want to submit anonymous information gathered by ESET
Live Grid about your computer. This information is related to newly detected threats, which may include the name
of the infiltration, information about the date and time it was detected, the version of ESET Smart Security,
information about your computer's operating system version and Location settings. The statistics are normally
delivered to ESET servers once or twice a day.
Do not submit files Suspicious files, resembling infiltrations in their content or behavior, are not submitted to ESET
for analysis by means of ESET Live Grid technology.
Advanced setup... Opens a window with additional ESET Live Grid settings.
If you have used ESET Live Grid before and have disabled it, there may still be data packages to send. Even after
deactivating, such packages will be sent to ESET on the next occasion. Afterwards, no further packages will be
created.

4.6.6.1 Suspicious files

The Files tab in ESET Live Grid advanced setup allows you to configure how threats are submitted to ESET Virus Labs
for analysis.
If you find a suspicious file, you can submit it for analysis to our ThreatLabs. If it is a malicious application, its
detection will be added to the next virus signature update.
Exclusion filter The Exclusion filter allows you to exclude certain files/folders from submission. The files listed will
never be sent to ESET's labs for analysis, even if they contain a suspicious code. For example, it may be useful to
exclude files that may carry confidential information, such as documents or spreadsheets. The most common file
types are excluded by default (.doc, etc.). You can add to the list of excluded files if desired.
Contact email (optional) Your contact email can be included with any suspicious files and may be used to contact
you if further information is required for analysis. Please note that you will not receive a response from ESET unless
more information is needed.
Select Enable logging to create an event log to record file and statistical information submissions. This will enable
logging to the Event log when files or statistics are sent.

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4.6.7 Running processes
Running processes displays the running programs or processes on your computer and keeps ESET immediately and
continuously informed about new infiltrations. ESET Smart Security provides detailed information on running
processes to protect users with ESET Live Grid technology.

Process Image name of the program or process that is currently running on your computer. You can also use the
Windows Task Manager to see all running processes on your computer. You can open Task Manager by right-clicking
an empty area on the taskbar and then clicking Task Manager, or by pressing Ctrl+Shift+Esc on your keyboard.
Risk level In most cases, ESET Smart Security and ESET Live Grid technology assign risk levels to objects (files,
processes, registry keys, etc.) using a series of heuristic rules that examine the characteristics of each object and
then weigh their potential for malicious activity. Based on these heuristics, objects are assigned a risk level from 1
Fine (green) to 9 Risky (red).
NOTE: Known applications marked as Fine (green) are definitely clean (whitelisted) and will be excluded from
scanning, as this will improve the scanning speed of on-demand computer scan or Real-time file system protection
on your computer.
Number of users The number of users that use a given application. This information is gathered by ESET Live Grid
technology.
Time of discovery Period of time since the application was discovered by ESET Live Grid technology.
NOTE: When an application is marked as Unknown (orange) security level, it is not necessarily malicious software.
Usually it is just a newer application. If you are not sure about the file, you can submit file for analysis to the ESET
Virus Lab. If the file turns out to be a malicious application, its detection will be added to one of the upcoming
updates.
Application name The given name of a program or process.
Open in a new window The running processes information will be opened in a new window.

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 By clicking a given application at the bottom, the following information will appear at the bottom of the window:
File Location of an application on your computer.
File size File size in B (bytes).
File description File characteristics based on the description from the operating system.
Company name Name of the vendor or application process.
File version Information from the application publisher.
Product name Application name and/or business name.
NOTE: Reputation can also be checked on files that do not act as running programs/processes mark files you want
to check, right-click them and select Advanced options > Check File Reputation using ESET Live Grid.

4.6.8 Network connections

In the Network connections section, you can see a list of active and pending connections. This helps you control all
applications establishing outgoing connections.

The first line displays the name of the application and its data transfer speed. To see the list of connections made by
the application (and also more detailed information), click +.
Application/Local IP Name of application, local IP addresses and communication ports.
Remote IP IP address and port number of the particular remote computer.
Protocol Transfer protocol used.
Up-Speed/Down-Speed The current speed of outgoing and incoming data.

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Sent/Received Amount of data exchanged within the connection.
Open in a new window Displays information in a separate window.
The Configure connection view... option in the Network connections screen enters the advanced setup structure for
this section, enabling you to modify connection view options:
Resolve host names If possible, all network addresses are displayed in DNS format, not in the numeral IP address
format.
Only show TCP protocol connections The list only displays connections which belong to the TCP protocol suite.
Show connections with open ports on which the computer is listening Select this option to only display
connections, where no communication is currently established, but the system has opened a port and is waiting for
a connection.
Also show connection within the computer Select this option to only show connections, where the remote side is
a local system so-called localhost connections.
Right-click on a connection to see additional options that include:
Deny communication for the connection Terminates the established communication. This option is available only
after clicking on an active connection.
Show details Choose this option to display detailed information about the selected connection.
Refresh speed Choose the frequency to refresh the active connections.
Refresh now Reloads the Network connections window.
The following options are available only after clicking on an application or process, not an active connection:
Temporarily deny communication for the process Rejects current connections for the given application. If a new
connection is established, the firewall uses a predefined rule. A description of the settings can be found in the
Rules and zones section.
Temporarily allow communication for the process Permits current connections for the given application. If a new
connection is established, the firewall uses a predefined rule. A description of the settings can be found in the
Rules and zones section.

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 4.6.9 Quarantine
The main function of the quarantine is to safely store infected files. Files should be quarantined if they cannot be
cleaned, if it is not safe or advisable to delete them or if they are being falsely detected by ESET Smart Security.
You can choose to quarantine any file. This is advisable if a file behaves suspiciously but is not detected by the
antivirus scanner. Quarantined files can be submitted for analysis to the ESET Virus Lab.

Files stored in the quarantine folder can be viewed in a table that displays the date and time of quarantine, the path
to the original location of the infected file, its size in bytes, reason (for example, object added by user), and number
of threats (for example, if it is an archive containing multiple infiltrations).

Quarantining files
ESET Smart Security automatically quarantines deleted files (if you have not canceled this option in the alert
window). If desired, you can quarantine any suspicious file manually by clicking Quarantine... If this is the case, the
original file will not be removed from its original location. The context menu can also be used for this purpose;
right-click in the Quarantine window and select Quarantine....

Restoring from Quarantine

Quarantined files can also be restored to their original location. Use the Restore feature for this purpose, which is
available from the context menu by right-clicking a given file in the Quarantine window. If a file is marked as
potentially unwanted application, the Restore and exclude from scanning option is enabled. Read more about this
type of application in the glossary. The context menu also offers the Restore to... option which allows you to restore
a file to a location other than the one from which it was deleted.
NOTE: If the program quarantined a harmless file by mistake, please exclude the file from scanning after restoring
and send the file to ESET Customer Care.

Submitting a file from the Quarantine

If you have quarantined a suspicious file that was not detected by the program, or if a file was determined to be

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infected incorrectly (for example, by heuristic analysis of the code) and subsequently quarantined, please send the
file to the ESET Virus Lab. To submit a file from quarantine, right-click the file and select Submit for analysis from the
context menu.

4.6.10 Proxy server setup

In large LAN networks, the connection of your computer to the Internet can be mediated by a proxy server. If this is
the case, the following settings need to be defined. Otherwise the program will not be able to update itself
automatically. In ESET Smart Security, proxy server setup is available in two different sections within the Advanced
setup tree.
First, proxy server settings can be configured in Advanced setup under Tools > Proxy server. Specifying the proxy
server at this level defines global proxy server settings for all of ESET Smart Security. Parameters here will be used
by all modules requiring connection to the Internet.
To specify proxy server settings for this level, select the Use proxy server check box and then enter the address of
the proxy server into the Proxy server field, along with the Port number of the proxy server.
If communication with the proxy server requires authentication, select the Proxy server requires authentication
check box and enter a valid Username and Password into the respective fields. Click Detect proxy server to
automatically detect and populate proxy server settings. The parameters specified in Internet Explorer will be
copied.
NOTE: This feature does not retrieve authentication data (username and password); it must be supplied by you.
Proxy server settings can also be established within Advanced update setup (Update branch of the Advanced setup
tree). This setting applies for the given update profile and is recommended for laptops that often receive virus
signature updates from different locations. For more information about this setting, see the section Advanced
update setup.

4.6.11 Alerts and notifications

ESET Smart Security supports sending emails if an event with the selected verbosity level occurs. Click the Send
event notifications by email check box to enable this feature and activate email notifications.

SMTP server The SMTP server used for sending notifications.

Note: SMTP servers with SSL/TLS encryption are not supported by ESET Smart Security.

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 SMTP server requires authentication If the SMTP server requires authentication, these fields should be filled in
with a valid username and password granting access to the SMTP server.
Sender address This field specifies the sender address which will be displayed in the header of notification
emails.
Recipient address This field specifies the recipient address which will be displayed in the header of notification
emails.
Send event notifications to LAN computers by means of Messenger service Select this check box to send messages
to LAN computers via the Windows messaging service.
Send notifications to the following computers (delimited by a comma) Enter the names of computers that will
receive notifications via the Windows messaging service.
Interval between sending messages (sec.) To change the length of the interval between notifications sent via LAN,
enter the desired time interval in seconds.
Minimum verbosity for notifications Specifies the minimum verbosity level of notifications to be sent.
Edit format... Communications between the program and a remote user or system administrator are done via
emails or LAN messages (using the Windows messaging service). The default format of the alert messages and
notifications will be optimal for most situations. In some circumstances, you may need to change the message
format click Edit format....

4.6.11.1 Message format

Here you can set up the format of event messages that are displayed on remote computers.
Threat alert and notification messages have a predefined default format. We advise against changing this format.
However, in some circumstances (for example, if you have an automated email processing system), you may need
to change the message format.
Keywords (strings separated by % signs) are replaced in the message by the actual information as specified. The
following keywords are available:
%TimeStamp% Date and time of the event
%Scanner% Module concerned
%ComputerName% Name of the computer where the alert occurred
%ProgramName% Program that generated the alert
%InfectedObject% Name of infected file, message, etc
%VirusName% Identification of the infection
%ErrorDescription% Description of a non-virus event
The keywords %InfectedObject% and %VirusName% are only used in threat warning messages, and %
ErrorDescription% is only used in event messages.
Use local alphabetic characters Converts an email message to the ANSI character encoding based upon Windows
Regional settings (e.g. windows-1250). If you leave this deselected, a message will be converted and encoded in
ACSII 7-bit (for example "" will be changed to "a" and an unknown symbol to "?").
Use local character encoding The email message source will be encoded to Quoted-printable (QP) format which
uses ASCII characters and can correctly transmit special national characters by email in 8-bit format ().

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4.6.12 Submission of samples for analysis
The file submission dialog enables you to send a file or a site to ESET for analysis and can be found in Tools > Submit
sample for analysis. If you find a suspiciously behaving file on your computer or suspicious site on the Internet, you
can submit it to the ESET Virus Lab for analysis. If the file turns out to be a malicious application or website, its
detection will be added to an upcoming update.
Alternatively, you can submit the file by email. If you prefer this option, pack the file(s) using WinRAR/ZIP, protect
the archive with the password "infected" and send it to [email protected]. Please remember to use a descriptive
subject and enclose as much information about the file as possible (for example, the website you downloaded it
from).
NOTE: Before submitting a file to ESET, make sure it meets one or more of the following criteria:
the file is not detected at all
the file is incorrectly detected as a threat
You will not receive a response unless further information is required for analysis.
Select the description from the Reason for submitting the file drop-down menu that best fits your message:
Suspicious file
Suspicious site (a website that is infected by any malware),
False positive file (file that is detected as an infection but are not infected),
False positive site
Other
File/Site The path to the file or website you intend to submit.
Contact email This contact email is sent along with suspicious files to ESET and may be used to contact you if
further information is required for analysis. Entering a contact email is optional. You will not get a response from
ESET unless more information is required, since each day our servers receive tens of thousands of files, making it
impossible to reply to all submissions.

4.6.13 System updates

The Windows update feature is an important component of protecting users from malicious software. For this
reason, it is vital that you install Microsoft Windows updates as soon as they become available. ESET Smart Security
notifies you about missing updates according to the level you specify. The following levels are available:
No updates No system updates will be offered for download.
Optional updates Updates marked as low priority and higher will be offered for download.
Recommended updates Updates marked as common and higher will be offered for download.
Important updates Updates marked as important and higher will be offered for download.
Critical updates Only critical updates will be offered for download.
Click OK to save changes. The System updates window will be displayed after status verification with the update
server. Accordingly, the system update information may not be immediately available after saving changes.

4.7 User interface

The User interface section allows you to configure the behavior of the program's Graphical user interface (GUI).
Using the Graphics tool, you can adjust the program's visual appearance and effects used.
By configuring Alerts and notifications, you can change the behavior of detected threat alerts and system
notifications. These can be customized to fit your needs.
If you choose not to display some notifications, they will be displayed in the Hidden notification windows area.
Here you can check their status, show more details or remove them from this window.
To provide maximum security of your security software, you can prevent any unauthorized changes by protecting
the settings by a password using the Access setup tool.

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 The Context menu is displayed after right-clicking an object. Use this tool to integrate ESET Smart Security control
elements into the context menu.

4.7.1 Graphics
User interface configuration options in ESET Smart Security allow you to adjust the working environment to fit your
needs. These configuration options are accessible in the Advanced setup tree by expanding User interface and
clicking Graphics.
In the User interface elements section, the Graphical user interface option should be disabled if the graphical
elements slow the performance of your computer or cause other problems. The graphical interface may also need
to be turned off for visually impaired users, as it may conflict with special applications that are used for reading text
displayed on the screen.
If you want to deactivate the ESET Smart Security splash-screen, deselect Show splash-screen at startup.
Enable Select active control element to cause the system to highlight any element which is currently under the
active area of the mouse cursor. The highlighted element will be activated after a mouse click.
To enable the use of animated icons that display the progress of various operations, select Use animated icons for
progress indication.
If you want to have ESET Smart Security play a sound when important events occur during a scan, for example when
a threat is discovered or when the scan has finished, select Use sound signal.

4.7.2 Alerts and notifications

The Alerts and notifications section under User interface allows you to configure how threat alerts and system
notifications (e.g. successful update messages) are handled by ESET Smart Security. You can also set display time
and the level of transparency of system tray notifications ( applies only to the systems supporting system tray
notifications).
Deselect the check box next to Display alerts to cancel all alert windows. This is only suitable in certain situations.
For most users we recommend that this option be left enabled (default).
Notifications on the Desktop are informative only, and do not require or offer user interaction. They are displayed
in the notification area at the bottom right corner of the screen. To activate Desktop notifications, select Display
notifications on desktop . More detailed options such as notification display time and window transparency can be
modified by clicking Configure notifications. To preview the behavior of notifications, click Preview. To suppress
notifications when running a full-screen application, select Do not display notifications when running applications
in full-screen mode.
To close pop-up windows automatically after a certain period of time, select Close message boxes automatically
after (sec.). If they are not closed manually, alert windows are automatically closed after the specified time period
elapses.
Click Advanced setup to access additional Alerts and notification setup options.

4.7.2.1 Advanced setup

From the Minimum verbosity of events to display drop-down menu, you can select the starting severity level of
alerts and notification to be displayed.
Diagnostic Logs information needed to fine-tune the program and all records above.
Informative Records informative messages, including successful update messages, plus all records above.
Warnings Records critical errors and warning messages.
Errors Errors such as "Error downloading file" and critical errors will be recorded.
Critical Logs only critical errors (error starting Antivirus protection, Personal firewall, etc...).
The last feature in this section allows you to configure the destination of notifications in a multi-user environment.
The On multi-user systems, display notifications on the screen of this user field specifies a user who will receive
system and other notifications on systems allowing multiple users to connect at the same time. Normally, this

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would be a system or network administrator. This option is especially useful for terminal servers, provided that all
system notifications are sent to the administrator.

4.7.3 Hidden notification windows

If Do not show this message again is selected for any notification window (alert) that was previously displayed that
notification, it will appear in the list of hidden notification windows. Actions that are now executed automatically
are displayed in the Confirm column.
Show Shows a preview of notification windows that are currently not displayed and for which an automatic action
is configured.
Remove Removes items from the Hidden messageboxes list. All notification windows removed from the list will
be displayed again.

4.7.4 Access setup

ESET Smart Security settings are a crucial part of your security policy. Unauthorized modifications can potentially
endanger the stability and protection of your system. To password protect your setup parameters, from the main
menu click Setup > Enter advanced setup... > User interface > Access setup, select Password protect settings and
click Set password. Note that your password is case-sensitive.
Require full administrator rights for limited administrator accounts Select this to prompt the current user (if he or
she does not have administrator rights) to enter an administrator username and password when modifying certain
system parameters (similar to the User Account Control (UAC) in Windows Vista and Windows 7). Such modifications
include disabling protection modules or turning off the firewall. On Windows XP systems where UAC is not running,
users will have the Require administrator rights (system without UAC support) option available.

4.7.5 Program menu

Some of the most important setup options and features are available in the main program menu.

Frequently used Displays the most frequently used parts of ESET Smart Security. You can quickly access these from
the program menu.
Temporarily disable protection Displays the confirmation dialog box that disables Antivirus and antispyware
protection, which guards against malicious system attacks by controlling file, web and email communication. Select
Do not ask again to avoid this message in the future.
The Time interval drop-down menu represents the period of time that Antivirus and antispyware protection will be
disabled for.

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 Block network Personal firewall will block all outgoing / incoming network and internet traffic.
Temporarily disable firewall Switches the firewall to an inactive state. See the chapter System integration of
Personal firewall for more information.
Advanced setup... Select this option to enter the Advanced setup tree. There are also other ways to open
Advanced setup, such as pressing the F5 key or navigating to Setup > Enter advanced setup....
Log files Log files contain information about important program events that have occurred and provide an
overview of detected threats.
Reset window layout Resets the ESET Smart Security's window to its default size and position on the screen.
Activate your product... Select this option if you have not yet activated your ESET security product, or to reenter
product activation credentials after renewing your license.
About Provides system information, details about the installed version of ESET Smart Security and the installed
program modules. Here you can also find the license expiration date and information about the operating system
and system resources.

4.7.6 Context menu

The context menu is displayed after right-clicking an object. The menu lists all of the actions that you can perform
on an object.
It is possible to integrate ESET Smart Security control elements into the context menu. More detailed setup options
for this functionality are available in the Advanced setup tree under User Interface > Context menu.
Integrate into the context menu Integrate the ESET Smart Security control elements into the context menu.
The following options are available in the Menu type drop-down menu:
Full (scan first) Activates all context menu options; the main menu will display Scan without cleaning with ESET
Smart Security as the first option and Scan and clean as the second level item.
Full (clean first) Activates all context menu options; the main menu will display Scan with ESET Smart Security as
the first option and Scan without cleaning as the second level item.

Only scan Only Scan without cleaning with ESET Smart Security will be displayed in the context menu.
Only clean Only Scan with ESET Smart Security will be displayed in the context menu.

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5. Advanced user

5.1 Profile manager

Profile manager is used in two places within ESET Smart Security in the On-demand computer scan section and in
the Update section.

Computer scan
Your preferred scan parameters can be saved for future scanning. We recommend that you create a different profile
(with various scan targets, scan methods and other parameters) for each regularly used scan.
To create a new profile, open the Advanced setup window (F5) and click Computer > Antivirus and antispyware >
On-demand computer scan > Profiles.... The Configuration profiles window includes the Selected profile drop-down
menu that lists existing scan profiles and the option to create a new one. To help you create a scan profile to fit your
needs, see the ThreatSense engine parameters setup section for a description of each parameter of the scan setup.
Example: Suppose that you want to create your own scan profile and the Smart scan configuration is partially
suitable, but you dont want to scan runtime packers or potentially unsafe applications and you also want to apply
Strict cleaning. In the Configuration profiles window, click Add.... Enter the name of your new profile in the Profile
name field and select Smart scan from the Copy settings from profile drop-down menu. Adjust the remaining
parameters to meet your requirements and save your new profile.

Update
The profile editor in the Update setup section allows users to create new update profiles. Create and use your own
custom profiles (other than the default My profile) only if your computer uses multiple means to connect to update
servers.
For example, a laptop that normally connects to a local server (Mirror) in the local network but downloads updates
directly from ESET update servers when disconnected from the local network (business trip) might use two profiles:
the first one for connecting to the local server; the other one for connecting to ESET servers. Once these profiles are
configured, navigate to Tools > Scheduler and edit the update task parameters. Designate one profile as primary and
the other as secondary.
Selected profile The currently used update profile. To change it, choose a profile from the drop-down menu.
Add... Create new update profiles.
The bottom part of the window lists existing profiles.

5.2 Keyboard shortcuts

Key shortcuts that can be used when working with ESET Smart Security include:
Ctrl+G disables GUI in the product
Ctrl+I opens the ESET SysInspector page
Ctrl+L opens the Log files page
Ctrl+S opens the Scheduler page
Ctrl+Q opens the Quarantine page
Ctrl+U opens a Username and Password setup
Ctrl+R resets window to its default size and position on the screen
For better navigation in your ESET product, the following keyboard shortcuts can be used:
F1 opens help pages
F5 opens Advanced setup
Up/Down navigation in product through items
* expands Advanced setup tree node
- collapses Advanced setup tree nodes

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 TAB moves the cursor in a window
Esc closes the active dialog window

5.3 Diagnostics
Diagnostics provides application crash dumps of ESET processes (for example, ekrn). If an application crashes, a
dump will be generated. This can help developers to debug and fix various ESET Smart Security problems. Two dump
types are available:
Complete memory dump Records all the contents of system memory when the application stops unexpectedly.
A complete memory dump may contain data from processes that were running when the memory dump was
collected.
Minidump Records the smallest set of useful information that may help identify why the application crashed
unexpectedly. This kind of dump file can be useful when space is limited. However, because of the limited
information included, errors that were not directly caused by the thread that was running at the time of the
problem may not be discovered by an analysis of this file.
Select Do not generate memory dump (default) to disable this feature.
Target directory Directory where the dump during the crash will be generated. Click ... to open this directory
within a new Windows explorer window.

5.4 Import and export settings

You can import or export your customized ESET Smart Security .xml configuration file from the Setup menu.
Importing and exporting of configuration files is useful if you need to backup your current configuration of ESET
Smart Security for use at a later time. The export settings option is also convenient for users who want to use their
preferred configuration on multiple systems, they can easily import an .xml file to transfer these settings.
Importing a configuration is very easy. In the main program window click Setup > Import and export settings..., and
then select Import settings. Enter the file name of the configuration file or click the ... button to browse for the
configuration file you want to import.
The steps to export a configuration are very similar. In the main program window, click Setup > Import and export
settings.... Select Export settings and enter the file name of the configuration file (i.e. export.xml). Use the browser
to select a location on your computer to save the configuration file.
Note: You may encounter an error while exporting settings if you do not have enough rights to write the exported
file to specified directory.

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5.5 Idle state detection
Idle state detection settings can be configured in Advanced setup under Tools > Idle state detection. These settings
specify a trigger for Idle-state scanning, when:
the screen saver is running,
the computer is locked,
a user logs off.
Use the check boxes for each respective state to enable or disable the different idle state detection triggers.

5.6 ESET SysInspector

5.6.1 Introduction to ESET SysInspector

ESET SysInspector is an application that thoroughly inspects your computer and displays gathered data in a
comprehensive way. Information like installed drivers and applications, network connections or important registry
entries can help you to investigate suspicious system behavior be it due to software or hardware incompatibility or
malware infection.
You can access ESET SysInspector two ways: From the integrated version in ESET Security solutions or by
downloading the standalone version (SysInspector.exe) for free from ESETs website. Both versions are identical in
function and have the same program controls. The only difference is how outputs are managed. The standalone and
integrated versions each allow you to export system snapshots to an .xml file and save them to disk. However, the
integrated version also allows you to store your system snapshots directly in Tools > ESET SysInspector (except ESET
Remote Administrator). For more information see section ESET SysInspector as part of ESET Smart Security.
Please allow some time while ESET SysInspector scans your computer. It may take anywhere from 10 seconds up to a
few minutes depending on your hardware configuration, operating system and the number of applications installed
on your computer.

5.6.1.1 Starting ESET SysInspector

To start ESET SysInspector, simply run the SysInspector.exe executable you downloaded from ESET's website. If you
already have one of the ESET Security solutions installed, you can run ESET SysInspector directly from the Start Menu
(click Programs > ESET > ESET Smart Security).
Please wait while the application inspects your system, which could take up to several minutes.

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 5.6.2 User Interface and application usage
For clarity the main program window is divided into four major sections Program Controls located on the top of the
main program window, Navigation window to the left, the Description window to the right and the Details window
at the bottom of the main program window. The Log Status section lists the basic parameters of a log (filter used,
filter type, is the log a result of a comparison etc.).

5.6.2.1 Program Controls

This section contains the description of all program controls available in ESET SysInspector.

File
By clicking File you can store your current system status for later investigation or open a previously stored log. For
publishing purposes we recommend that you generate a log Suitable for sending. In this form, the log omits
sensitive information (current user name, computer name, domain name, current user privileges, environment
variables, etc.).
NOTE: You may open previously stored ESET SysInspector reports by dragging and dropping them into the main
program window.

Tree
Enables you to expand or close all nodes and export selected sections to Service script.

List
Contains functions for easier navigation within the program and various other functions like finding information
online.

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Help
Contains information about the application and its functions.

Detail
This setting influences the information displayed in the main program window to make the information easier to
work with. In "Basic" mode, you have access to information used to find solutions for common problems in your
system. In the "Medium" mode, the program displays less used details. In "Full" mode, ESET SysInspector displays
all the information needed to solve very specific problems.

Filtering
Item filtering is best used to find suspicious files or registry entries in your system. By adjusting the slider, you can
filter items by their Risk Level. If the slider is set all the way to the left (Risk Level 1), then all items are displayed. By
moving the slider to the right, the program filters out all items less risky than current risk level and only display
items which are more suspicious than the displayed level. With the slider all the way to the right, the program
displays only known harmful items.
All items labeled as risk 6 to 9 can pose a security risk. If you are not using a security solution from ESET, we
recommend that you scan your system with ESET Online Scanner if ESET SysInspector has found any such item. ESET
Online Scanner is a free service.
NOTE: The Risk level of an item can be quickly determined by comparing the color of the item with the color on the
Risk Level slider.
Compare
When comparing two logs, you can choose to display all items, display only added items, display only removed
items or to display only replaced items.

Find
Search can be used to quickly find a specific item by its name or part of its name. The results of the search request
are displayed in the Description window.

Return
By clicking the back or forward arrows, you can return to previously displayed information in the Description
window. You can use the backspace and space keys instead of clicking back and forward.

Status section
Displays the current node in Navigation window.
Important: Items highlighted in red are unknown, which is why the program marks them as potentially dangerous. If
an item is in red, it does not automatically mean that you can delete the file. Before deleting, please make sure that
files are really dangerous or unnecessary.

5.6.2.2 Navigating in ESET SysInspector

ESET SysInspector divides various types of information into several basic sections called nodes. If available, you may
find additional details by expanding each node into its subnodes. To open or collapse a node, double-click the name
of the node or click or next to the name of the node. As you browse through the tree structure of nodes and
subnodes in the Navigation window you may find various details for each node shown in the Description window. If
you browse through items in the Description window, additional details for each item may be displayed in the
Details window.
The following are the descriptions of the main nodes in the Navigation window and related information in the
Description and Details windows.

Running processes
This node contains information about applications and processes running at the time of generating the log. In the

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 Description window you may find additional details for each process such as dynamic libraries used by the process
and their location in the system, the name of the application's vendor and the risk level of the file.
The Detail window contains additional information for items selected in the Description window such as the file
size or its hash.
NOTE: An operating system is comprised of several important kernel components running constantly that provide
basic and vital functions for other user applications. In certain cases, such processes are displayed in the tool ESET
SysInspector with file path beginning with \??\. Those symbols provide pre-launch optimization for those
processes; they are safe for the system.

Network connections
The Description window contains a list of processes and applications communicating over the network using the
protocol selected in the Navigation window (TCP or UDP) along with the remote address where to which the
application is connected to. You can also check the IP addresses of DNS servers.
The Detail window contains additional information for items selected in the Description window such as the file
size or its hash.

Important Registry Entries

Contains a list of selected registry entries which are often related to various problems with your system like those
specifying startup programs, browser helper objects (BHO), etc.
In the Description window you may find which files are related to specific registry entries. You may see additional
details in the Details window.

Services
The Description window Contains a list of files registered as windows Services. You may check the way the service is
set to start along with specific details of the file in the Details window.

Drivers
A list of drivers installed in the system.

Critical files
The Description window displays content of critical files related to the Microsoft windows operating system.

System Scheduler Tasks

Contains a list of tasks triggered by Windows Task Scheduler at a specified time/interval.

System information
Contains detailed information about hardware and software along with information about set environmental
variables, user rights and system event logs.

File details
A list of important system files and files in the Program Files folder. Additional information specific for the files can
be found in the Description and Details windows.

About
Information about version of ESET SysInspector and the list of program modules.

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5.6.2.2.1 Keyboard shortcuts
Key shortcuts that can be used when working with the ESET SysInspector include:

File
Ctrl+O opens existing log
Ctrl+S saves created logs

Generate
Ctrl+G generates a standard computer status snapshot
Ctrl+H generates a computer status snapshot that may also log sensitive information

Item Filtering
1, O fine, risk level 1-9 items are displayed
2 fine, risk level 2-9 items are displayed
3 fine, risk level 3-9 items are displayed
4, U unknown, risk level 4-9 items are displayed
5 unknown, risk level 5-9 items are displayed
6 unknown, risk level 6-9 items are displayed
7, B risky, risk level 7-9 items are displayed
8 risky, risk level 8-9 items are displayed
9 risky, risk level 9 items are displayed
- decreases risk level
+ increases risk level
Ctrl+9 filtering mode, equal level or higher
Ctrl+0 filtering mode, equal level only

View
Ctrl+5 view by vendor, all vendors
Ctrl+6 view by vendor, only Microsoft
Ctrl+7 view by vendor, all other vendors
Ctrl+3 displays full detail
Ctrl+2 displays medium detail
Ctrl+1 basic display
BackSpace moves one step back
Space moves one step forward
Ctrl+W expands tree
Ctrl+Q collapses tree

Other controls
Ctrl+T goes to the original location of item after selecting in search results
Ctrl+P displays basic information about an item
Ctrl+A displays full information about an item
Ctrl+C copies the current item's tree
Ctrl+X copies items
Ctrl+B finds information about selected files on the Internet
Ctrl+L opens the folder where the selected file is located
Ctrl+R opens the corresponding entry in the registry editor
Ctrl+Z copies a path to a file (if the item is related to a file)
Ctrl+F switches to the search field
Ctrl+D closes search results
Ctrl+E run service script

Comparing
Ctrl+Alt+O opens original / comparative log

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 Ctrl+Alt+R cancels comparison
Ctrl+Alt+1 displays all items
Ctrl+Alt+2 displays only added items, log will show items present in current log
Ctrl+Alt+3 displays only removed items, log will show items present in previous log
Ctrl+Alt+4 displays only replaced items (files inclusive)
Ctrl+Alt+5 displays only differences between logs
Ctrl+Alt+C displays comparison
Ctrl+Alt+N displays current log
Ctrl+Alt+P opens previous log

Miscellaneous
F1 view help
Alt+F4 close program
Alt+Shift+F4 close program without asking
Ctrl+I log statistics

5.6.2.3 Compare
The Compare feature allows the user to compare two existing logs. The outcome of this feature is a set of items not
common to both logs. It is suitable if you want to keep track of changes in the system, a helpful tool for detecting
malicious code.
After it is launched, the application creates a new log which is displayed in a new window. Click File > Save log to
save a log to a file. Log files can be opened and viewed at a later time. To open an existing log, click File > Open log.
In the main program window, ESET SysInspector always displays one log at a time.
The benefit of comparing two logs is that you can view a currently active log and a log saved in a file. To compare
logs, click File > Compare log and choose Select file. The selected log will be compared to the active one in the main
program windows. The comparative log will display only the differences between those two logs.
NOTE: If you compare two log files, click File > Save log to save it as a ZIP file; both files will be saved. If you open
this file later, the contained logs are automatically compared.
Next to the displayed items, ESET SysInspector shows symbols identifying differences between the compared logs.
Description of all symbols that can be displayed next to items:
new value, not present in the previous log
tree structure section contains new values
removed value, present in the previous log only
tree structure section contains removed values
value / file has been changed
tree structure section contains modified values / files
the risk level has decreased / it was higher in the previous log
the risk level has increased / it was lower in the previous log
The explanation section displayed in the left bottom corner describes all symbols and also displays the names of
logs which are being compared.

Any comparative log can be saved to a file and opened at a later time.

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Example
Generate and save a log, recording original information about the system, to a file named previous.xml. After
changes to the system have been made, open ESET SysInspector and allow it to generate a new log. Save it to a file
named current.xml.
In order to track changes between those two logs, click File > Compare logs. The program will create a comparative
log showing differences between the logs.
The same result can be achieved if you use the following command line option:
SysIsnpector.exe current.xml previous.xml

5.6.3 Command line parameters

ESET SysInspector supports generating reports from the command line using these parameters:
/gen generate log directly from the command line without running GUI
/privacy generate log with sensitive information omitted
/zip save outcome log in compressed zip archive
/silent suppress progress window when generating log from the command line
/blank launch ESET SysInspector without generating/loading log

Examples
Usage:
Sysinspector.exe [load.xml] [/gen=save.xml] [/privacy] [/zip] [compareto.xml]

To load specific log directly into the browser, use: SysInspector.exe .\clientlog.xml
To generate log from the command line, use: SysInspector.exe /gen=.\mynewlog.xml
To generate log excluding sensitive information directly in a compressed file, use: SysInspector.exe /gen=.
\mynewlog.zip /privacy /zip
To compare two log files and browse differences, use: SysInspector.exe new.xml old.xml
NOTE: If the name of the file/folder contains a gap, then should be taken into inverted commas.

5.6.4 Service Script

Service script is a tool that provides help to customers that use ESET SysInspector by easily removing unwanted
objects from the system.
Service script enables the user to export the entire ESET SysInspector log, or its selected parts. After exporting, you
can mark unwanted objects for deletion. You can then run the modified log to delete marked objects.
Service Script is suited for advanced users with previous experience in diagnosing system issues. Unqualified
modifications may lead to operating system damage.

Example
If you suspect that your computer is infected by a virus which is not detected by your antivirus program, follow the
step-by-step instructions below:
1. Run ESET SysInspector to generate a new system snapshot.
2. Select the first item in the section on the left (in the tree structure), press Shift and select the last item to mark
all items.
3. Right click the selected objects and select Export Selected Sections To Service Script.
4. The selected objects will be exported to a new log.
5. This is the most crucial step of the entire procedure: open the new log and change the attribute to + for all
objects you want to remove. Please make sure you do not mark any important operating system files/objects.
6. Open ESET SysInspector, click File > Run Service Script and enter the path to your script.
7. Click OK to run the script.

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 5.6.4.1 Generating Service script
To generate a script, right-click any item from the menu tree (in the left pane) in the ESET SysInspector main
window. From the context menu, select either Export All Sections To Service Script or Export Selected Sections To
Service Script.
NOTE: It is not possible to export the service script when two logs are being compared.

5.6.4.2 Structure of the Service script

In the first line of the scripts header, you can find information about the Engine version (ev), GUI version (gv) and
the Log version (lv). You can use this data to track possible changes in the .xml file that generates the script and
prevent any inconsistencies during execution. This part of the script should not be altered.
The remainder of the file is divided into sections in which items can be edited (denote those that will be processed
by the script). You mark items for processing by replacing the - character in front of an item with a + character.
Sections in the script are separated from each other by an empty line. Each section has a number and title.

01) Running processes

This section contains a list of all processes running in the system. Each process is identified by its UNC path and,
subsequently, its CRC16 hash code in asterisks (*).
Example:
01) Running processes:
- \SystemRoot\System32\smss.exe *4725*
- C:\Windows\system32\svchost.exe *FD08*
+ C:\Windows\system32\module32.exe *CF8A*
[...]

In this example a process, module32.exe, was selected (marked by a + character); the process will end upon
execution of the script.

02) Loaded modules

This section lists currently used system modules.
Example:
02) Loaded modules:
- c:\windows\system32\svchost.exe
- c:\windows\system32\kernel32.dll
+ c:\windows\system32\khbekhb.dll
- c:\windows\system32\advapi32.dll
[...]

In this example the module khbekhb.dll was marked by a +. When the script runs, it will recognize the processes
using that specific module and end them.

03) TCP connections

This section contains information about existing TCP connections.
Example:
03) TCP connections:
- Active connection: 127.0.0.1:30606 -> 127.0.0.1:55320, owner: ekrn.exe
- Active connection: 127.0.0.1:50007 -> 127.0.0.1:50006,
- Active connection: 127.0.0.1:55320 -> 127.0.0.1:30606, owner: OUTLOOK.EXE
- Listening on *, port 135 (epmap), owner: svchost.exe
+ Listening on *, port 2401, owner: fservice.exe Listening on *, port 445 (microsoft-ds), owner:
System
[...]

When the script runs, it will locate the owner of the socket in the marked TCP connections and stop the socket,
freeing system resources.

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04) UDP endpoints
This section contains information about existing UDP endpoints.
Example:
04) UDP endpoints:
- 0.0.0.0, port 123 (ntp)
+ 0.0.0.0, port 3702
- 0.0.0.0, port 4500 (ipsec-msft)
- 0.0.0.0, port 500 (isakmp)
[...]

When the script runs, it will isolate the owner of the socket at the marked UDP endpoints and stop the socket.

05) DNS server entries

This section contains information about the current DNS server configuration.
Example:
05) DNS server entries:
+ 204.74.105.85
- 172.16.152.2
[...]

Marked DNS server entries will be removed when you run the script.

06) Important registry entries

This section contains information about important registry entries.
Example:
06) Important registry entries:
* Category: Standard Autostart (3 items)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- HotKeysCmds = C:\Windows\system32\hkcmd.exe
- IgfxTray = C:\Windows\system32\igfxtray.exe
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
- Google Update = C:\Users\antoniak\AppData\Local\Google\Update\GoogleUpdate.exe /c
* Category: Internet Explorer (7 items)
HKLM\Software\Microsoft\Internet Explorer\Main
+ Default_Page_URL = http://thatcrack.com/
[...]

The marked entries will be deleted, reduced to 0-byte values or reset to their default values upon script execution.
The action to be applied to a particular entry depends on the entry category and key value in the specific registry.

07) Services
This section lists services registered within the system.
Example:
07) Services:
- Name: Andrea ADI Filters Service, exe path: c:\windows\system32\aeadisrv.exe, state: Running,
startup: Automatic
- Name: Application Experience Service, exe path: c:\windows\system32\aelupsvc.dll, state: Running,
startup: Automatic
- Name: Application Layer Gateway Service, exe path: c:\windows\system32\alg.exe, state: Stopped,
startup: Manual
[...]

The services marked and their dependent services will be stopped and uninstalled when the script is executed.

08) Drivers
This section lists installed drivers.

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 Example:
08) Drivers:
- Name: Microsoft ACPI Driver, exe path: c:\windows\system32\drivers\acpi.sys, state: Running,
startup: Boot
- Name: ADI UAA Function Driver for High Definition Audio Service, exe path: c:\windows\system32
\drivers\adihdaud.sys, state: Running, startup: Manual
[...]

When you execute the script, the drivers selected will be stopped. Note that some drivers won't allow themselves
to be stopped.

09) Critical files

This section contains information about files that are critical to proper function of the operating system.
Example:
09) Critical files:
* File: win.ini
- [fonts]
- [extensions]
- [files]
- MAPI=1
[...]
* File: system.ini
- [386Enh]
- woafont=dosapp.fon
- EGA80WOA.FON=EGA80WOA.FON
[...]
* File: hosts
- 127.0.0.1 localhost
- ::1 localhost
[...]

The selected items will either be deleted or reset to their original values.

5.6.4.3 Executing Service scripts

Mark all desired items, then save and close the script. Run the edited script directly from the ESET SysInspector main
window by selecting the Run Service Script option from the File menu. When you open a script, the program will
prompt you with the following message: Are you sure you want to run the service script %Scriptname%? After you
confirm your selection, another warning may appear, informing you that the service script you are trying to run has
not been signed. Click Run to start the script.
A dialog window will confirm that the script was successfully executed.
If the script could only be partially processed, a dialog window with the following message will appear: The service
script was run partially. Do you want to view the error report? Select Yes to view a complex error report listing the
operations that were not executed.
If the script was not recognized, a dialog window with the following message will appear: The selected service script
is not signed. Running unsigned and unknown scripts may seriously harm your computer data. Are you sure you
want to run the script and carry out the actions? This may be caused by inconsistencies within the script (damaged
heading, corrupted section title, empty line missing between sections etc.). You can either reopen the script file
and correct the errors within the script or create a new service script.

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5.6.5 FAQ
Does ESET SysInspector require Administrator privileges to run ?
While ESET SysInspector does not require Administrator privileges to run, some of the information it collects can
only be accessed from an Administrator account. Running it as a Standard User or a Restricted User will result in it
collecting less information about your operating environment.

Does ESET SysInspector create a log file ?

ESET SysInspector can create a log file of your computer's configuration. To save one, click File > Save Log in the main
program window. Logs are saved in XML format. By default, files are saved to the %USERPROFILE%\My Documents\
directory, with a file naming convention of "SysInpsector-%COMPUTERNAME%-YYMMDD-HHMM.XML". You may
change the location and name of the log file to something else before saving if you prefer.

How do I view the ESET SysInspector log file ?

To view a log file created by ESET SysInspector, run the program and click File > Open Log in the main program
window. You can also drag and drop log files onto the ESET SysInspector application. If you need to frequently view
ESET SysInspector log files, we recommend creating a shortcut to the SYSINSPECTOR.EXE file on your Desktop; you
can then drag and drop log files onto it for viewing. For security reasons Windows Vista/7 may not allow drag and
drop between windows that have different security permissions.

Is a specification available for the log file format? What about an SDK ?
At the current time, neither a specification for the log file or an SDK are available since the program is still in
development. After the program has been released, we may provide these based on customer feedback and
demand.

How does ESET SysInspector evaluate the risk posed by a particular object ?
In most cases, ESET SysInspector assigns risk levels to objects (files, processes, registry keys and so forth) using a
series of heuristic rules that examine the characteristics of each object and then weight the potential for malicious
activity. Based on these heuristics, objects are assigned a risk level from 1 - Fine (green) to 9 - Risky (red). In the left
navigation pane, sections are colored based on the highest risk level of an object inside them.

Does a risk level of "6 - Unknown (red)" mean an object is dangerous ?

ESET SysInspector's assessments do not guarantee that an object is malicious that determination should be made
by a security expert. What ESET SysInspector is designed for is to provide a quick assessment for security experts so
that they know what objects on a system they may want to further examine for unusual behavior.

Why does ESET SysInspector connect to the Internet when run ?

Like many applications, ESET SysInspector is signed with a digital signature "certificate" to help ensure the software
was published by ESET and has not been altered. In order to verify the certificate, the operating system contacts a
certificate authority to verify the identity of the software publisher. This is normal behavior for all digitally-signed
programs under Microsoft Windows.

What is Anti-Stealth technology ?

Anti-Stealth technology provides effective rootkit detection.
If the system is attacked by malicious code that behaves as a rootkit, the user may be exposed to data loss or theft.
Without a special anti-rootkit tool, it is almost impossible to detect rootkits.

Why are there sometimes files marked as "Signed by MS", having a different "Company Name" entry at the same
time ?
When trying to identify the digital signature of an executable, ESET SysInspector first checks for a digital signature
embedded in the file. If a digital signature is found, the file will be validated using that information. If a digital
signature is not found, the ESI starts looking for the corresponding CAT file (Security Catalog - %systemroot%
\system32\catroot) that contains information about the executable file processed. If the relevant CAT file is found,

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 the digital signature of that CAT file will be applied in the validation process of the executable.
This is why there are sometimes files marked as "Signed by MS", but having a different "CompanyName" entry.
Example:
Windows 2000 includes the HyperTerminal application located in C:\Program Files\Windows NT. The main
application executable file is not digitally signed, but ESET SysInspector marks it as a file signed by Microsoft. The
reason for this is a reference in C:\WINNT\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\sp4.cat
pointing to C:\Program Files\Windows NT\hypertrm.exe (the main executable of the HyperTerminal application)
and sp4.cat is digitally signed by Microsoft.

5.6.6 ESET SysInspector as part of ESET Smart Security

To open the ESET SysInspector section in ESET Smart Security, click Tools > ESET SysInspector. The management
system in the ESET SysInspector window is similar to that of computer scan logs, or scheduled tasks. All operations
with system snapshots create, view, compare, remove and export are accessible within one or two clicks.
The ESET SysInspector window contains basic information about the created snapshots such as create time, a short
comment, name of the user that created the snapshot and snapshot status.
To compare, create, or delete snapshots, use the corresponding buttons located below the list of snapshots in the
ESET SysInspector window. Those options are also available from the context menu. To view the selected system
snapshot, select Show from the context menu. To export the selected snapshot to a file, right-click it and select
Export....
Below is a detailed description of the available options:
Compare Allows you to compare two existing logs. It is suitable if you want to track changes between the
current log and an older log. For this option to take effect, you must select two snapshots to be compared.
Create... Creates a new record. Before that, you must enter a short comment about the record. To find out the
snapshot creation progress (of the currently generated snapshot), see the Status column. All completed snapshots
are marked by the Created status.
Delete/Delete all Removes entries from the list.
Export... Saves the selected entry in an XML file (also in a zipped version).

5.7 ESET SysRescue

ESET SysRescue is a utility which enables you to create a bootable disk containing one of the ESET Security solutions
- it can be ESET NOD32 Antivirus, ESET Smart Security or even some of the server-oriented products. The main
advantage of ESET SysRescue is the fact that the ESET Security solution runs independent of the host operating
system, while it has a direct access to the disk and the entire file system. This makes it possible to remove
infiltrations which normally could not be deleted, e.g., when the operating system is running, etc.

5.7.1 Minimum requirements

ESET SysRescue works in the Microsoft Windows Preinstallation Environment (Windows PE) version 2.x, which is
based on Windows Vista.
Windows PE is part of the free Windows Automated Installation Kit (Windows AIK) or Windows Assesment and
Deployment Kit (WADK) and therefore Windows AIK or WADK must be installed before creating ESET SysRescue
(http://go.eset.eu/AIK, http://www.microsoft.com/en-us/download/details.aspx?id=30652). Choosing between
these kits depends on operating system version. Due to the support of the 32-bit version of Windows PE, it is
necessary to use a 32-bit installation package of ESET Security solution when creating ESET SysRescue on 64-bit
systems. ESET SysRescue supports Windows AIK 1.1 and higher as well as WADK 1.0 and higher.
When installing Windows ADK choose only packages Deployment Tools and Windows Preinstallation Enviroment
(Windows PE) to install. Since these packages over 3.0 GB in size, a high-speed internet connection is recommended
to download.
ESET SysRescue is available in ESET Security solutions version 4.0 and higher.

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Windows ADK supports:
Windows 8
Windows 7
Windows Vista
Windows Vista Service Pack 1
Windows Vista Service Pack 2
Note: ESET SysRescue may not be available for Windows 8 in older versions of ESET security products. In this case we
recommend that you upgrade your product or create an ESET SysRescue disk on another version of Microsoft
Windows.

Windows AIK supports:

Windows 7
Windows Vista
Windows XP Service Pack 2 with KB926044
Windows XP Service Pack 3

5.7.2 How to create rescue CD

To launch the ESET SysRescue wizard, click Start > Programs > ESET > ESET Smart Security > ESET SysRescue.
First, the wizard checks for the presence of Windows AIK or ADK and a suitable device for the boot media creation. If
Windows AIK or ADK is not installed on the computer (or it is either corrupt or installed incorrectly), the wizard will
offer you the option to install it, or to enter the path to your Windows AIK or ADK folder (http://go.eset.eu/AIK,
http://www.microsoft.com/en-us/download/details.aspx?id=30652).
NOTE: Since Windows AIK is over 1 GB in size, a high-speed internet connection is required to download.
When installing Windows ADK choose only packages Deployment Tools and Windows Preinstallation Enviroment
(Windows PE) to install. Since these packages over 3.0 GB in size, a high-speed internet connection is required to
download.
In the next step, select the target media where ESET SysRescue will be located.

5.7.3 Target selection

In addition to CD/DVD/USB, you can choose to save ESET SysRescue in an ISO file. Later on, you can burn the ISO
image to a CD/DVD, or use it some other way (e.g. in a virtual environment such as VMware or VirtualBox).
If you select USB as the target medium, booting may not work on certain computers. Some BIOS versions may report
problems with the BIOS - boot manager communication (e.g. on Windows Vista) and booting exits with the
following error message:
file : \boot\bcd
status : 0xc000000e
info : an error occurred while attemping to read the boot configuration data

If you encounter this message, we recommend selecting CD instead of USB medium.

5.7.4 Settings
Before initiating ESET SysRescue creation, the install wizard displays compilation parameters. These can be
modified by clicking the Change... button. The available options include:
Folders
ESET Antivirus
Advanced
Internet protocol
Bootable USB device (when the target USB device is selected)
Burning (when the target CD/DVD drive is selected)

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 The Create option is inactive if no MSI installation package is specified, or if no ESET Security solution is installed on
the computer. To select an installation package, click Change and click the ESET Antivirus tab. Also, if you do not fill
in username and password (Change > ESET Antivirus), the Create option is greyed out.

5.7.4.1 Folders
Temporary folder is a working directory for files required during ESET SysRescue compilation.
ISO folder is a folder, where the resulting ISO file is saved after the compilation is completed.
The list on this tab shows all local and mapped network drives together with the available free space. If some of the
folders here are located on a drive with insufficient free space, we recommend that you select another drive with
more free space available. Otherwise compilation may end prematurely due to insufficient free disk space.
External applications Allows you to specify additional programs that will be run or installed after booting from a
ESET SysRescue medium.
Include external applications Allows you to add external programs to the ESET SysRescue compilation.
Selected folder Folder in which programs to be added to the ESET SysRescue disk are located.

5.7.4.2 ESET Antivirus

For creating the ESET SysRescue CD, you can select between two sources of ESET files to be used by the compiler:
ESS/EAV folder Files already contained in the folder to which the ESET Security solution is installed on the
computer.
MSI file Files contained in the MSI installer are used.
Next, you can choose to update the location of (.nup) files. Normally, the default option ESS/EAV folder/MSI file
should be selected. In some cases, a custom Update folder can be chosen, e.g., to use an older or newer virus
signature database version.
You can use one of the following two sources of username and password:
Installed ESS/EAV Username and password will be copied from the currently installed ESET Security solution.
From user Username and password entered in the corresponding fields will be used.
NOTE: ESET Security solution on the ESET SysRescue CD is updated either from the Internet or from the ESET
Security solution installed on the computer on which the ESET SysRescue CD is run.

5.7.4.3 Advanced settings

The Advanced tab lets you optimize the ESET SysRescue CD according to the amount of memory on your computer.
Select 576 MB and more to write the content of the CD to the operating memory (RAM). If you select less than 576
MB, the recovery CD will be permanently accessed when WinPE will be running.
In the External drivers section, you can insert drivers for your specific hardware (usually network adapter). Although
WinPE is based on Windows Vista SP1, which supports a wide range of hardware, occasionally hardware is not
recognized. This will require you to add a driver manually. There are two ways of introducing a driver into an ESET
SysRescue compilation: manually (click Add) and automatically (click Aut. Search). In the case of manual
introduction, you need to select the path to the corresponding .inf file (applicable *.sys file must also be present in
this folder). In the case of automatic introduction, the driver is found automatically in the operating system of the
given computer. We recommend using automatic introduction only if ESET SysRescue is used on a computer that has
the same network adapter as the computer on which the ESET SysRescue CD was created. During creation, the ESET
SysRescue driver is introduced into the compilation so you do not need to look for it later.

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5.7.4.4 Internet protocol
This section allows you to configure basic network information and set up predefined connections after running
ESET SysRescue.
Select Automatic private IP address to obtain the IP address automatically from DHCP (Dynamic Host Configuration
Protocol) server.
Alternatively, this network connection can use a manually specified IP address (also known as a static IP address).
Select Custom to configure the appropriate IP settings. If you select this option, you must specify an IP address and,
for LAN and high-speed Internet connections, a Subnet mask. In Preferred DNS server and Alternate DNS server,
type the primary and secondary DNS server addresses.

5.7.4.5 Bootable USB device

If you have selected a USB device as your target medium, you can select one of the available USB devices on the
Bootable USB device tab (in case there are more USB devices).
Select the appropriate target Device to which ESET SysRescue will be installed.
Warning: The selected USB device will be formatted during the creation of ESET SysRescue. All data on the device
will be deleted.
If you select Quick format, formatting removes all the files from the partition, but does not scan the disk for bad
sectors. Use this option if your USB device has been formatted previously and you are sure that it is not damaged.

5.7.4.6 Burn
If you have selected CD/DVD as your target medium, you can specify additional burning parameters in the Burn tab.
Delete ISO file Select to delete the temporary ISO file after the ESET SysRescue CD is created.
Deletion enabled Enables you to select fast erasing and complete erasing.
Burning device Select the drive to be used for burning.
Warning: This is the default option. If a rewritable CD/DVD is used, all the data on the CD/DVD will be erased.
The Medium section contains information about the medium in your CD/DVD device.
Burning speed Select the desired speed from the drop-down menu. The capabilities of your burning device and
the type of CD/DVD used should be considered when selecting the burning speed.

5.7.5 Working with ESET SysRescue

For the rescue CD/DVD/USB to work effectively, you must start your computer from the ESET SysRescue boot media.
Boot priority can be modified in the BIOS. Alternatively, you can use the boot menu during computer startup
usually using one of the F9 - F12 keys depending on the version of your motherboard/BIOS.
After booting up from the boot media, ESET Security solution will start. Since ESET SysRescue is used only in specific
situations, some protection modules and program features present in the standard version of ESET Security solution
are not needed; their list is narrowed down to Computer scan, Update, and some sections in Setup and Tools. The
ability to update the virus signature database is the most important feature of ESET SysRescue, we recommend that
you update the program prior starting a Computer scan.

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 5.7.5.1 Using ESET SysRescue
Suppose that computers in the network have been infected by a virus which modifies executable (.exe) files. ESET
Security solution is capable of cleaning all infected files except for explorer.exe, which cannot be cleaned, even in
Safe mode. This is because explorer.exe, as one of the essential Windows processes, is launched in Safe mode as
well. ESET Security solution would not be able to perform any action with the file and it would remain infected.
In this type of scenario, you could use ESET SysRescue to solve the problem. ESET SysRescue does not require any
component of the host operating system, and is therefore capable of processing (cleaning, deleting) any file on the
disk.

5.8 Command Line

ESET Smart Security's antivirus module can be launched via the command line manually (with the ecls command)
or with a batch (bat) file. ESET Command-line scanner usage:
ecls [OPTIONS..] FILES..

The following parameters and switches can be used while running the on-demand scanner from the command line:

Options
/base-dir=FOLDER load modules from FOLDER
/quar-dir=FOLDER quarantine FOLDER
/exclude=MASK exclude files matching MASK from scanning
/subdir scan subfolders (default)
/no-subdir do not scan subfolders
/max-subdir-level=LEVEL maximum sub-level of folders within folders to scan
/symlink follow symbolic links (default)
/no-symlink skip symbolic links
/ads scan ADS (default)
/no-ads do not scan ADS
/log-file=FILE log output to FILE
/log-rewrite overwrite output file (default append)
/log-console log output to console (default)
/no-log-console do not log output to console
/log-all also log clean files
/no-log-all do not log clean files (default)
/aind show activity indicator
/auto scan and automatically clean all local disks

Scanner options
/files scan files (default)
/no-files do not scan files
/memory scan memory
/boots scan boot sectors
/no-boots do not scan boot sectors (default)
/arch scan archives (default)
/no-arch do not scan archives
/max-obj-size=SIZE only scan files smaller than SIZE megabytes (default 0 = unlimited)
/max-arch-level=LEVEL maximum sub-level of archives within archives (nested archives) to scan
/scan-timeout=LIMIT scan archives for LIMIT seconds at maximum
/max-arch-size=SIZE only scan the files in an archive if they are smaller than SIZE (default 0 = unlimited)
/max-sfx-size=SIZE only scan the files in a self-extracting archive if they are smaller than SIZE megabytes
(default 0 = unlimited)
/mail scan email files (default)
/no-mail do not scan email files
/mailbox scan mailboxes (default)
/no-mailbox do not scan mailboxes

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/sfx scan self-extracting archives (default)
/no-sfx do not scan self-extracting archives
/rtp scan runtime packers (default)
/no-rtp do not scan runtime packers
/unsafe scan for potentially unsafe applications
/no-unsafe do not scan for potentially unsafe applications (default)
/unwanted scan for potentially unwanted applications
/no-unwanted do not scan for potentially unwanted applications (default)
/suspicious scan for suspicious applications (default)
/no-suspicious do not scan for suspicious applications
/pattern use signatures (default)
/no-pattern do not use signatures
/heur enable heuristics (default)
/no-heur disable heuristics
/adv-heur enable Advanced heuristics (default)
/no-adv-heur disable Advanced heuristics
/ext=EXTENSIONS scan only EXTENSIONS delimited by colon
/ext-exclude=EXTENSIONS exclude EXTENSIONS delimited by colon from scanning
/clean-mode=MODE use cleaning MODE for infected objects

The fol l owi ng opti ons a re a va i l a bl e:

none No a utoma ti c cl ea ni ng wi l l occur.
standard (defa ul t) ecl s .exe wi l l a ttempt to a utoma ti ca l l y cl ea n or del ete i nfected fi l es .
strict ecl s .exe wi l l a ttempt to a utoma ti ca l l y cl ea n or del ete i nfected fi l es wi thout us er
i nterventi on (you wi l l not be prompted before fi l es a re del eted).
rigorous ecl s .exe wi l l del ete fi l es wi thout a ttempti ng to cl ea n rega rdl es s of wha t the fi l e i s .
delete ecl s .exe wi l l del ete fi l es wi thout a ttempti ng to cl ea n, but wi l l refra i n from del eti ng
s ens i ti ve fi l es s uch a s Wi ndows s ys tem fi l es .
/quarantine copy infected files (if cleaned) to Quarantine
(supplements the action carried out while cleaning)
/no-quarantine do not copy infected files to Quarantine

General options
/help show help and quit
/version show version information and quit
/preserve-time preserve last access timestamp

Exit codes
0 no threat found
1 threat found and cleaned
10 some files could not be scanned (may be threats)
50 threat found
100 error
NOTE: Exit codes greater than 100 mean that the file was not scanned and thus can be infected.

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 6. Glossary

6.1 Types of infiltration

An Infiltration is a piece of malicious software trying to enter and/or damage a users computer.

6.1.1 Viruses
A computer virus is a piece of malicious code that is pre-pended or appended to existing files on your computer.
Viruses are named after biological viruses because they use similar techniques to spread from one computer to
another. As for the term virus, it is often used incorrectly to mean any type of a threat. This usage is gradually
being overcome and replaced with a more accurate term malware (malicious software).
Computer viruses mainly attack executable files and documents. In short, this is how a computer virus works: after
execution of an infected file, the malicious code is called and executed prior to the execution of the original
application. A virus can infect any files that the current user has write permissions for.
Computer viruses can range in purpose and severity. Some of them are extremely dangerous because of their ability
to purposely delete files from a hard drive. On the other hand, some viruses do not cause any damage they only
serve to annoy the user and demonstrate the technical skills of their authors.
If your computer is infected with a virus and cleaning is not possible, submit it to the ESET lab for perusal. In certain
cases infected files can be modified to such an extent that cleaning is not possible and the files must be replaced
with a clean copy.

6.1.2 Worms
A computer worm is a program containing malicious code that attacks host computers and spreads via network. The
basic difference between a virus and a worm is that worms have the ability to propagate by themselves; they are
not dependant on host files (or boot sectors). Worms spread to email addresses in your contact list or exploit
security vulnerabilities in network applications.
Worms are therefore much more viable than computer viruses. Due to the wide availability of the Internet, they can
spread across the globe within hours or even minutes after their release. This ability to replicate independently and
rapidly makes them more dangerous than other types of malware.
A worm activated in a system can cause a number of inconveniences: It can delete files, degrade system
performance, or even deactivate programs. The nature of a computer worm qualifies it as a means of transport for
other types of infiltrations.
If your computer is infected with a worm, we recommend you delete the infected files because they likely contain
malicious code.

6.1.3 Trojans
Historically, computer Trojans (Trojan horses) have been defined as a class of threats which attempt to present
themselves as useful programs and thus trick users into running them.
Since Trojans are a very broad category, it is often divided into several subcategories:
Downloader Malicious programs with the ability to download other threats from the Internet.
Dropper Malicious programs with the ability to drop other types of malware onto compromised computers.
Backdoor Malicious programs which communicate with remote attackers, allowing them to gain access to the
computer and take control over it.
Keylogger (keystroke logger) A program which records each keystroke that a user types and sends the
information to remote attackers.
Dialer Malicious programs designed to connect via premium-rate numbers instead of the user's Internet service
provider. It is almost impossible for a user to notice that a new connection was created. Dialers can only cause
damage to users with dial-up modems, which are no longer regularly used.

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If a file on your computer is detected as a Trojan, it is advisable to delete it, since it most likely contains nothing but
malicious code.

6.1.4 Rootkits
Rootkits are malicious programs that grant Internet attackers unlimited access to a system, while concealing their
presence. Rootkits, after accessing a system (usually exploiting a system vulnerability), use functions in the
operating system to avoid detection by antivirus software: they conceal processes, files and Windows registry data.
For this reason, it is almost impossible to detect them using ordinary testing techniques.
There are two levels of detection to prevent rootkits:
1. When they try to access a system: They are still not present, and are therefore inactive. Most antivirus systems
are able to eliminate rootkits at this level (assuming that they actually detect such files as being infected).
2. When they are hidden from the usual testing: ESET Smart Security users have the advantage of Anti-Stealth
technology, which is also able to detect and eliminate active rootkits.

6.1.5 Adware
Adware is a short for advertising-supported software. Programs displaying advertising material fall under this
category. Adware applications often automatically open a new pop-up window containing advertisements in an
Internet browser, or change the browsers home page. Adware is frequently bundled with freeware programs,
allowing their creators to cover development costs of their (usually useful) applications.
Adware itself is not dangerous users will only be bothered with advertisements. Its danger lies in the fact that
adware may also perform tracking functions (as spyware does).
If you decide to use a freeware product, please pay particular attention to the installation program. The installer will
most likely notify you of the installation of an extra adware program. Often you will be allowed to cancel it and
install the program without adware.
Some programs will not install without adware, or their functionality will be limited. This means that adware may
often access the system in a legal way, because users have agreed to it. In this case, it is better to be safe than
sorry.If there is a file detected as adware on your computer, it is advisable to delete it, since there is a high
probability that it contains malicious code.

6.1.6 Spyware
This category covers all applications which send private information without user consent/awareness. Spyware uses
tracking functions to send various statistical data such as a list of visited websites, email addresses from the users
contact list, or a list of recorded keystrokes.
The authors of spyware claim that these techniques aim to find out more about users needs and interests and allow
better-targeted advertisement. The problem is that there is no clear distinction between useful and malicious
applications and no one can be sure that the retrieved information will not be misused. The data obtained by
spyware applications may contain security codes, PINs, bank account numbers, etc. Spyware is often bundled with
free versions of a program by its author in order to generate revenue or to offer an incentive for purchasing the
software. Often, users are informed of the presence of spyware during a programs installation to give them an
incentive to upgrade to a paid version without it.
Examples of well-known freeware products which come bundled with spyware are client applications of P2P (peer-
to-peer) networks. Spyfalcon or Spy Sheriff (and many more) belong to a specific spyware subcategory they
appear to be antispyware programs, but in fact they are spyware programs themselves.
If a file is detected as spyware on your computer, it is advisable to delete it, since there is a high probability that it
contains malicious code.

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 6.1.7 Packers
Packer is a runtime self-extracting executable that rolls up several kinds of malware into a single package.
The most common packers are UPX, PE_Compact, PKLite and ASPack. The same malware may be detected
differently when compressed using a different packer. Packers also have the ability to make their "signatures"
mutate over time, making malware more difficult to detect and remove.

6.1.8 Potentially unsafe applications

There are many legitimate programs whose function is to simplify the administration of networked computers.
However, in the wrong hands, they may be misused for malicious purposes. ESET Smart Security provides the option
to detect such threats.
Potentially unsafe applications is the classification used for commercial, legitimate software. This classification
includes programs such as remote access tools, password-cracking applications, and keyloggers (a program that
records each keystroke a user types).
If you find that there is a potentially unsafe application present and running on your computer (and you did not
install it), please consult your network administrator or remove the application.

6.1.9 Potentially unwanted applications

Potentially unwanted applications (PUAs) are not necessarily intended to be malicious, but may affect the
performance of your computer in a negative way. Such applications usually require consent before installation. If
they are present on your computer, your system behaves differently (compared to the state before their
installation). The most significant changes are:
New windows you havent seen previously (pop-ups, ads),
Activating and running of hidden processes,
Increased usage of system resources,
Changes in search results,
Application communicates with remote servers.

6.1.10 Botnet
A bot, or a web robot is an automated malware program that scans blocks of network addresses and infects
vulnerable computers. This allow hackers to take control of many computers at the same time and turn them into
bots (also known as a zombie). Hackers typically use bots to infect large numbers of computers, which form a
network or a botnet. Once the botnet is in your computer, it can be used in distributed denial of service (DDoS)
attacks, proxy and also can be used to perform automated tasks over the Internet, without you knowing it (for
example sending spam, viruses or stealing personal and private information such as bank credentials or credit card
numbers).

6.2 Types of remote attacks

There are many special techniques which allow attackers to compromise remote systems. These are divided into
several categories.

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6.2.1 DoS attacks
DoS, or Denial of Service, is an attempt to make a computer or network unavailable for its intended users. The
communication between afflicted users is obstructed and can no longer continue in a functional way. Computers
exposed to DoS attacks usually need to be restarted in order to work properly.
In most cases, the targets are web servers and the aim is to make them unavailable to users for a certain period of
time.

6.2.2 DNS Poisoning

Using DNS (Domain Name Server) poisoning, hackers can trick the DNS server of any computer into believing that
the fake data they supplied is legitimate and authentic. The fake information is cached for a certain period of time,
allowing attackers to rewrite DNS replies of IP addresses. As a result, users trying to access Internet websites will
download computer viruses or worms instead of their original content.

6.2.3 Worm attacks

A computer worm is a program containing malicious code that attacks host computers and spreads via a network.
Network worms exploit security vulnerabilities in various applications. Due to the availability of the Internet, they
can spread all over the world within a few hours of their release.
Most worm attacks (Sasser, SqlSlammer) can be avoided by using default security settings in the firewall, or by
blocking unprotected and unused ports. Also, it is essential that your operating system is updated with the most
recent security patches.

6.2.4 Port scanning

Port scanning is used to determine which computer ports are open on a network host. A port scanner is software
designed to find such ports.
A computer port is a virtual point which handles incoming and outgoing data this is crucial from a security point of
view. In a large network, the information gathered by port scanners may help to identify potential vulnerabilities.
Such use is legitimate.
Still, port scanning is often used by hackers attempting to compromise security. Their first step is to send packets to
each port. Depending on the response type, it is possible to determine which ports are in use. The scanning itself
causes no damage, but be aware that this activity can reveal potential vulnerabilities and allow attackers to take
control of remote computers.
Network administrators are advised to block all unused ports and protect those that are in use from unauthorized
access.

6.2.5 TCP desynchronization

TCP desynchronization is a technique used in TCP Hijacking attacks. It is triggered by a process in which the
sequential number in incoming packets differs from the expected sequential number. Packets with an unexpected
sequential number are dismissed (or saved in the buffer storage, if they are present in the current communication
window).
In desynchronization, both communication endpoints dismiss received packets, at which point remote attackers are
able to infiltrate and supply packets with a correct sequential number. The attackers can even manipulate or modify
communication.
TCP Hijacking attacks aim to interrupt server-client, or peer-to-peer communications. Many attacks can be avoided
by using authentication for each TCP segment. It is also advised to use the recommended configurations for your
network devices.

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 6.2.6 SMB Relay
SMB Relay and SMB Relay 2 are special programs that are capable of carrying out attacks against remote computers.
The programs take advantage of the Server Message Block file sharing protocol, which is layered onto NetBIOS. A
user sharing any folder or directory within the LAN most likely uses this file sharing protocol.
Within local network communication, password hashes are exchanged.
SMB Relay receives a connection on UDP port 139 and 445, relays the packets exchanged by the client and server,
and modifies them. After connecting and authenticating, the client is disconnected. SMB Relay creates a new virtual
IP address. The new address can be accessed using the command net use \\192.168.1.1. The address can then be
used by any of the Windows networking functions. SMB Relay relays SMB protocol communication except for
negotiation and authentication. Remote attackers can use the IP address, as long as the client computer is
connected.
SMB Relay 2 works on the same principle as SMB Relay, except it uses NetBIOS names rather than IP addresses. Both
can carry out man-in-the-middle attacks. These attacks allow remote attackers to read, insert and modify
messages exchanged between two communication endpoints without being noticed. Computers exposed to such
attacks often stop responding or restart unexpectedly.
To avoid attacks, we recommend that you use authentication passwords or keys.

6.2.7 ICMP attacks

The ICMP (Internet Control Message Protocol) is a popular and widely-used Internet protocol. It is used primarily by
networked computers to send various error messages.
Remote attackers attempt to exploit the weaknesses of the ICMP protocol. The ICMP protocol is designed for one-
way communication requiring no authentication. This enables remote attackers to trigger so-called DoS (Denial of
Service) attacks, or attacks which give unauthorized individuals access to incoming and outgoing packets.
Typical examples of an ICMP attack are ping flood, ICMP_ECHO flood and smurf attacks. Computers exposed to the
ICMP attack are significantly slower (this applies to all applications using the Internet) and have problems
connecting to the Internet.

6.3 ESET Technology

6.3.1 Exploit Blocker

Exploit Blocker is designed to fortify commonly exploited application types such as web browsers, PDF readers,
email clients and MS Office components. It works by monitoring the behavior of processes for suspicious activity
that might indicate an exploit.
When Exploit Blocker identifies a suspicious process, it can stop the process immediately and record data about the
threat, which is then sent to the ESET Live Grid cloud system. This data is processed by the ESET Threat Lab and used
to better protect all users from unknown threats and zero-day attacks (newly released malware for which there is
no pre-configured remedy).

6.3.2 Advanced Memory Scanner

Advanced Memory Scanner works in combination with Exploit Blocker to strengthen protection against malware
that has been designed to evade detection by antimalware products through the use of obfuscation and/or
encryption. In cases where ordinary emulation or heuristics might not detect a threat, the Advanced memory
Scanner is able to identify suspicious behavior and scan threats when they reveal themselves in system memory.
This solution is effective against even heavily obfuscated malware.
Unlike Exploit Blocker, Advanced Memory Scanner is a post-execution method, which means that there is a risk that
some malicious activity could have been performed prior to its detecting a threat; however in the case that other
detection techniques have failed, it offers an additional layer of security.

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6.3.3 Vulnerability Shield
Vulnerability shield is an extension of the Personal firewall that improves the detection of known vulnerabilities on
the network level. By implementing detections for common vulnerabilities in widely used protocols such as SMB,
RPC and RDP, it constitutes another important layer of protection against spreading malware, network-conducted
attacks and exploitations of vulnerabilities for which a patch has yet not been released or deployed.

6.3.4 ESET Live Grid

Built on ThreatSense.Net advanced early warning system, ESET Live Grid utilizes data that ESET users have
submitted worldwide and sends it to the ESET Virus Lab. By providing suspicious samples and metadata from the
wild, ESET Live Grid enables us to react immediately to needs of our customers and keep ESET responsive to the
latest threats. ESET malware researchers use the information to build an accurate snapshot of the nature and scope
of global threats, which helps us focus on the right targets. ESET Live Grid data plays an important role in setting
priorities in our automated processing.
Additionally, it implements a reputation system that helps to improve the overall efficiency of our anti-malware
solutions. When an executable file or archive is being inspected on a users system, its hash tag is first compared
against a database of white- and blacklisted items. If it is found on the whitelist, the inspected file is considered
clean and also flagged to be excluded from future scans. If it is on the blacklist, appropriate actions are taken based
on the nature of the threat. If no match is found, the file is scanned thoroughly. Based on the results of this scan,
files are categorized as threats or non-threats. This approach has a significant positive impact on scanning
performance.
This reputation system allows for effective detection of malware samples even before their signatures are
delivered to users computer via updated virus database (which happens several times a day).

6.3.5 Botnet protection

Botnet protection discover malware through analyzing its network communication protocols. Botnet malware is
changing frequently in contrast to network protocols, which haven't changed in the last years. This new technology
helps ESET defeat malware which tries to avoid detection and try to connect your computer to botnet network.

6.3.6 Java Exploit Blocker

Java Exploit Blocker is an extension to existing Exploit Blocker protection. It monitors Java and looking for exploit-
like behavior. Blocked samples can be reported to malware analysts, so they can create signatures to block them on
different layers (URL blocking, file download, etc.).

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 6.4 Email
Email, or electronic mail, is a modern form of communication with many advantages. It is flexible, fast and direct,
and played a crucial role in the proliferation of the Internet in the early 1990s.
Unfortunately, with a high level of anonymity, email and the Internet leave room for illegal activities such as
spamming. Spam includes unsolicited advertisements, hoaxes and proliferation of malicious software malware.
The inconvenience and danger to you is increased by the fact that the cost of sending spam is minimal, and authors
of spam have many tools to acquire new email addresses. In addition, the volume and variety of spam makes it very
difficult to regulate. The longer you use your email address, the more likely it will end up in a spam engine
database. Some hints for prevention:
If possible, dont publish your email address on the Internet
Only give your email address to trusted individuals
If possible, dont use common aliases with more complicated aliases, the probability of tracking is lower
Dont reply to spam that has already arrived in your inbox
Be careful when filling out Internet forms be especially cautious of options such as Yes, I want to receive
information.
Use specialized email addresses e.g., one for business, one for communication with your friends, etc.
From time to time, change your email address
Use an Antispam solution

6.4.1 Advertisements
Internet advertising is one of the most rapidly growing forms of advertising. Its main marketing advantages are
minimal costs and a high level of directness; whats more, messages are delivered almost immediately. Many
companies use email marketing tools to effectively communicate with current and prospective customers.
This type of advertising is legitimate, since you may be interested in receiving commercial information about some
products. But many companies send unsolicited bulk commercial messages. In such cases, email advertising crosses
the line and becomes spam.
The amount of unsolicited email has become a problem and it shows no signs of slowing. Authors of unsolicited
email often attempt to disguise spam as legitimate messages.

6.4.2 Hoaxes
A hoax is misinformation which is spread across the Internet. Hoaxes are usually sent via email or communication
tools like ICQ and Skype. The message itself is often a joke or Urban Legend.
Computer Virus hoaxes try to generate fear, uncertainty and doubt (FUD) in the recipients, bringing them to believe
that there is an undetectable virus deleting files and retrieving passwords, or performing some other harmful
activity on their system.
Some hoaxes work by asking recipients to forward messages to their contacts, perpetuating the hoax. There are
mobile phone hoaxes, pleas for help, people offering to send you money from abroad, etc. It is often impossible to
determine the intent of the creator.
If you see a message prompting you to forward it to everyone you know, it may very well be a hoax. There are many
websites on the Internet that can verify if an email is legitimate. Before forwarding, perform an Internet search on
any message you suspect is a hoax.

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6.4.3 Phishing
The term phishing defines a criminal activity which uses techniques of social engineering (manipulating users in
order to obtain confidential information). Its aim is to gain access to sensitive data such as bank account numbers,
PIN codes, etc.
Access is usually achieved by sending email masquerading as a trustworthy person or business (e.g., financial
institution, insurance company). The email can look very genuine, and will contain graphics and content which may
have originally come from the source it is impersonating. You will be asked to enter, under various pretenses (data
verification, financial operations), some of your personal data bank account numbers or usernames and
passwords. All such data, if submitted, can easily be stolen and misused.
Banks, insurance companies, and other legitimate companies will never request usernames and passwords in an
unsolicited email.

6.4.4 Recognizing spam scams

Generally, there are a few indicators which can help you identify spam (unsolicited emails) in your mailbox. If a
message fulfills at least some of the following criteria, it is most likely a spam message.
Sender address does not belong to someone on your contact list.
You are offered a large sum of money, but you have to provide a small sum first.
You are asked to enter, under various pretenses (data verification, Financial operations), some of your personal
data bank account numbers, usernames and passwords, etc.
It is written in a foreign language.
You are asked to buy a product you are not interested in. If you decide to purchase anyway, please verify that the
message sender is a reliable vendor (consult the original product manufacturer).
Some of the words are misspelled in an attempt to trick your spam filter. For example vaigra instead of viagra,
etc.

6.4.4.1 Rules
In the context of Antispam solutions and email clients, rules are tools for manipulating email functions. They consist
of two logical parts:
1. Condition (e.g., an incoming message from a certain address)
2. Action (e.g., deletion of the message, moving it to a specified folder)
The number and combination of rules varies with the Antispam solution. These rules serve as measures against
spam (unsolicited email). Typical examples:
1. Condition: An incoming email message contains some of the words typically seen in spam messages
2. Action: Delete the message
1. Condition: An incoming email message contains an attachment with an .exe extension
2. Action: Delete the attachment and deliver the message to the mailbox
1. Condition: An incoming email message arrives from your employer
2. Action: Move the message to the Work folder
We recommend that you use a combination of rules in Antispam programs in order to facilitate administration and
to more effectively filter spam.

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 6.4.4.2 Whitelist
In general, a whitelist is a list of items or persons who are accepted, or have been granted permission. The term
email whitelist defines a list of contacts from whom the user wishes to receive messages. Such whitelists are
based on keywords searched for in email addresses, domain names, or IP addresses.
If a whitelist works in exclusivity mode, then messages from any other address, domain, or IP address will not be
received. If a whitelist is not exclusive, such messages will not be deleted, but filtered in some other way.
A whitelist is based on the opposite principle to that of a blacklist. Whitelists are relatively easy to maintain, more
so than blacklists. We recommend that you use both the Whitelist and Blacklist to filter spam more effectively.

6.4.4.3 Blacklist
Generally, a blacklist is a list of unaccepted or forbidden items or persons. In the virtual world, it is a technique
enabling acceptance of messages from all users not present on such a list.
There are two types of blacklist: Those created by users within their Antispam application, and professional,
regularly updated blacklists which are created by specialized institutions and can be found on the Internet.
It is essential to use blacklists to successfully block spam, but they are difficult to maintain, since new items to be
blocked appear every day. We recommended you use both a whitelist and a blacklist to most effectively filter spam.

6.4.4.4 Exception list

Exception list usually contains email addresses that may be spoofed and used for sending spam. Email messages
received from addresses listed in the Exception list will always be scanned for spam. By default, the Exception list
contains all email addresses from existing email client accounts.

6.4.4.5 Server-side control

Server-side control is a technique for identifying mass spam based on the number of received messages and the
reactions of users. Each message leaves a unique digital footprint based on the content of the message. The
unique ID number tells nothing about the content of the email. Two identical messages will have identical
footprints, while different messages will have different footprints.
If a message is marked as spam, its footprint is sent to the server. If the server receives more identical footprints
(corresponding to a certain spam message), the footprint is stored in the spam footprints database. When scanning
incoming messages, the program sends the footprints of the messages to the server. The server returns information
on which footprints correspond to messages already marked by users as spam.

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