Amoud University

Communication skills
For Undergraduates
Lecture Notes

Juliana
4/9/2016
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Chapter One

Communication Skills
Introduction

Communication is a key element in any human activity. Communication is a learned

skill. However, while most people are born with the physical ability to talk, not all

can communicate well unless they make special efforts to develop and refine this

communication skill. Very often, we take the ease with which we communicate with

each other for granted, so much so that we sometimes forget how complex the

communication process actually is. Communication takes place when we are

supposedly at the same level of understanding and comprehension as other

interlocutors. Common forms of communication include speaking, writing, gestures,

touch, using pictures and broadcasting. Communication is therefore not what is said

whether verbally or non-verbally, but what is understood.

What is communication?

Communication is a word derived from the Latin word communis or commnicre,

which means to make common or to share. Communication is the act of conveying

intended meaning to another person through the use of mutually understood signs

and language. Communication is the art of transmitting information, ideas and

attitudes from one person to another.

Communication is the process of meaningful interaction among human beings. The

basic steps of communication are: the forming of communicative intent, message

composition, message encoding, and transmission of signal, reception of signal,

message decoding and finally interpretation of the message by the recipient.

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Communication is simply the act of transferring information from one place to

another. When you call or talk verbally to your friend, then you are said to be

communicating with your friend.

Characteristics of Communication

The characteristics of communication include:

1. Communication is a process: Communication is a 2 way process which involves;

listening to others (Receiving) message Asserting/Expressing (Sending).

2. Communication is a dynamic: it is ever changing depending on the variables at

play.

3. . Communication is a complex a process.

4. Communication is a two-way process of reaching mutual understanding, in

which participants not only exchange (encode-decode) information but also

create and share meaning.

5. Communication involves the sharing of information using a code.

6. Communication occurs between people and sometimes animals

7. Communication is irreversible: once one has communicated something it

cannot be recalled back.

8. Communication is a system

9. Communication must have the elements of communication: Source, receiver,

channel, message, noise, feedback.

10. Communication can be verbal/ non verbal or visual.

11. Communication can be accidental especially in non-verbal

Functions of communication

Human beings communicate for various reasons. Here are some of the reasons why

we must communicate:

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1. To change in behavior

2. To influence others

3. To express our thoughts and emotions through words & actions.

4. It is a tool for controlling and motivating people.

5. It is a social and emotional process.

6. Communication for improving self-confidence

7. Entertain

8. Educate

9. Establish relationships

10. Inform

11. Solve problems

12. Make orders

13. Give directions

Forms of Communicating

Verbal Communication

All forms of communication can be categorized as either verbal or nonverbal. Both

verbal and nonverbal communication can be subdivided into either vocal or non-

vocal. Verbal communication involves using speech to exchange information with

others. We usually communicate verbally in face-to-face conversations such as;

meetings, interviews, conferences, speeches, phone calls e.t.c. Much of the

communication that takes place between people is both verbal and non-verbal; that

is, it is based on language and gestures.

Verbal communication of the vocal category includes spoken language, while non-

vocal verbal communication involves written communication as well as communication

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that is transmitted through transmitted through sign language, finger spelling,

Braille, or other similar alternatives to verbal language.

Paraverbal/paralinguistic/ paralanguage features

Paralinguistic or paralanguage features are the aspects of spoken communication

that do not involve words. They add emphasis or shades of meaning to what people

say. Paralinguistic features accompany verbal communication and are the vocal

signals beyond the basic verbal message. Paralinguistic elements in a person's

speech, convey meaning beyond the words and grammar used. Examples of

paralinguistic features include pitch, rate, quality of voice and amplitude. Other

forms of paralanguage can also include laughter or imitative speech. Prosody, which

is the rhythm, pattern, stress, rate, volume, inflection and intonation of a person's

speech, is also a form of paralanguage.

People express meaning not just in what they say but in the way they say it. The

paralinguistic features employed by a speaker provide hint to the meaning,

communicate the speakers attitudes and convey their emotion. Paralinguistic

features also alert the listener as to how to interpret the message. Many of these

paralinguistic features are culturally coded and inherent in verbal communication,

often at a subconscious level.

Non-Verbal

Non-verbal communication is a type of communication that employs gestures and

body language. The term "body language" is sometimes used to denote non-verbal

communications. "Body Language" is the communication of personal feelings,

emotions, attitudes, and thoughts through body-movements such as gestures,

postures, facial expressions, touch, smell, walking styles and positions among

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others. These movements can be done either consciously or involuntarily; more

often they happen subconsciously, and are accompanied, or not accompanied, by

words.

There are basically three elements in any face-to-face communication. These three

elements account differently for the meaning of the message:

Words account for 7%

Tone of voice accounts for 38% and

Body language accounts for 55% of the message.

Our body language and tone of voice should be consistent with the words we use.

This is only possible when we say what we mean to say and say it rightly. Otherwise

we can confuse people and reduce the prospect of getting our message across to

be understood. Non-verbal communication can lead to misunderstandings,

communication failure and even conflicts if the interlocutors are careless.

Non-verbal communication includes:

(P)OSTURES & GESTURES

(E)YE CONTACT

(O)RIENTATION

(P)RESENTATION

(L)OOKS

(E)PRESSIONS OF EMOTION

Body language and kinesics are based on the behavioral patterns of non-verbal

communication. Body language can actually contradict verbal communications and

reveal our inner feelings about any particular person or topic either intentionally or

unintentionally.

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The way in which you fold your arms, cross your legs, sit, stand, walk, move your

head, eyes, lips reveal what you may be thinking or feeling. For example, you may be

sitting and conversing with a person; suddenly, he leans forward and with both

arms clutches the chair. By doing so he non-verbally communicates to you his desire

to end the meeting. Body language has shed new light on the dynamics of

relationships.

Hands Gestures
Hands and arms are used by most of us to communicate our thoughts. People rub

arms together, keep their arms closed, and clinch the fists. All these tell what the

person has in his mind involuntary. It is a way that people non-verbally communicate

positive expectations. Hands clenched together seems to be a confident gesture as

some people who use it are often smiling and sound happy. However, if the hands

are clenched too tightly, it is indicative of frustration or hostile attitude.

Eye Gestures/facial expression

Facial expression, offers the most readily observable group of gestures. We focus

our eyes on the face more often than on any other part of the body, and the

expressions we see there have widely accepted meanings.

If a prospect's eyes are downcast and face turned away, you're being shut out,

however, if the mouth move, he is probably considering your presentation. If his

eyes engage yours for several seconds at a time with a slight, one-sided smile

extending at least to nose level, he is weighing your proposal. It is only when you

see 'eye to eye' with another person that a real basis for communication can be

established. Other forms of nonverbal communication include: Touch, smell,

distance.

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The number of people in a communication situation affects the use of non-verbal

communication. The more the persons involved, the more complex the use and

understanding of the non-verbal communication becomes. However, to decipher the

non-verbal communication it is important to see, interpret and understand them

holistically and in a context, while identifying the different types of personalities

involved.

Levels of communication

1. Intrapersonal (Within a person)

2. Interpersonal (Face to face)

3. Group communication

4. Mass communication

5. Inter country/ Development

Communication Barriers

1. Physiological Barriers

Physiological barriers may result from individuals' personal discomfort, caused, for

example, by ill health, poor eye sight, or hearing difficulties. These may also affect

ones personality in many different and mostly negative ways. This can best be

handled by working on developing a positive perception as certain physiological

features contributing to barriers may not be curable.

2. Physical Barriers

Physical barriers include:

Office doors, barrier screens, separate areas for people of different status

Large working areas or working in one unit that is physically separate from

others.

Distance

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Research shows that one of the most important factors in building cohesive teams

is proximity. Proximity in different cultures is different and therefore needs to be

taken in the right context. It has been observed that people coming from rural

backgrounds with more physical space available may not feel comfortable in closed

quarters as they tend to have larger personal spaces as compared to people living in

urban conditions. This aspect alone can become a significant psychological barrier

if they subconsciously feel threatened by inadvertent invasion of their personal

space in case an urbanite approaches them in close proximity considering it as a

normal personal space.

3. Cultural Barriers

Culture prescribes behavior. Humans can adapt to different culture once we come

to accept it and appreciate that cultures are different so that we can be

recognized from others and that no specific connotations need to be attached to

one culture or the other.

4. Language Barriers

Language that describes what we want to say in our terms may present barriers to

others who are not familiar with our expressions, buzz-words, and jargon. When we

couch our communication in such language, it is a way of excluding others. In a

global setting the greatest compliment we can pay another person is to talk in their

language.

5. Interpersonal Barriers

Withdrawal is an absence of interpersonal contact. It is both refusals to be in

touch with others.

6. Psychological Barriers

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There are 3 types of psychological barriers would be discussed as they are the

most common ones.

a. Perceptual barriers

b. Emotional Barriers, and

c. Experiential barriers.

Perceptual barriers

The problem with communicating with others is that we all see the world

differently. A bad experience would perceptually block out unpleasant things. This

could be in the shape of avoiding it and if that is not possible by altering the

behaviors i.e., response types in different ways. Similarly, retention filters out

things that feel good, and gives the tendency to forget those things that are

painful. It is very interesting to note that how our experiences taint or color our

perceptions. Perceptual barriers can significantly alter our understanding and thus

affect our communication. They are deep rooted and work in conjunction with our

experiences.

Emotional barriers

One of the other chief psychological barriers to open and free communication is

the emotional barrier. It is comprised mainly of fear, mistrust, and suspicion. As

mentioned earlier the roots of our emotional mistrust of others lie in our childhood

and infancy when we were taught to be careful what we said to others.

Experiential barriers

Experiential barriers on the other hand become barriers by virtue of not having

experienced them leading to altered interpretation and comprehension. Our

experience shapes our view of the world. For example, when children experience

trauma at the hands of trusted adults (especially family members) their emotional

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link with the adult world is severed, creating distrust. They are left with three

companions: guilt, fear and feelings of inferiority.

7.Stereotypes

Stereotypes are widely circulated ideas or assumptions about particular groups.

Stereotypes are usually negative attitudes which people use to justify

discrimination of conflict against others. According to Pennington (1986) " there

are two characteristics of stereotypes

1. People are categorized on the basis of very visible characteristics e.g. race,

nationality, sex, dress and bodily appearance;

2. All members of a particular group are assumed to have the same

characteristics; and

The effects of stereotyping are seen as gross over simplified and over generalized

descriptions. They operate to overestimate differences existing between groups

and under estimate differences within groups.

Stereotypes distort reality since the over estimation between groups and under

estimation within groups bear little relation to the truth.

Stereotyping acts as a barrier to communication because people make pre-

conceived judgment about people which are unfounded if their character does not

relate to their appearance.

Stereotyping has a halo effect. Halo effect is the use of a single attribute to

describe a person or object fully. For example, if a person is friendly we may use

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this attribute to assume that they are punctual and good at their job. Another

important aspect of stereotyping is perception.

8. Authority

Barriers to communication for one reason or the other often get neglected.

Knowing them is synonymous to knowing about ones own barriers sprouting out of

ones personality. Barriers to communication can lead to misunderstanding and

confusion.

How to be a good communicator

To be a good communicator, one needs to:

a) Express own reflections and ideas clearly

b) Develop relationships

c) Provide feedback (answers, reacts)

d) Be open to others feedback (accept others answer without prejudice,

references etc.

e) Respect attitudes and opinions of others

f) Be tolerant to different customs and cultures

g) Give full attention to people while they are talking to you.

h) Encourage other people to talk, and ask appropriate questions.

i) Present your ideas so that others are receptive to your point of view.

j) Treat people fairly and let others know how you want to be treated.

k) Value teamwork and know how to build cooperation and commitment.

l) Strive to understand other people and to be empathetic.

m) Be able to easily win peoples trust and respect.

n) Check to make sure you have understood what other people are trying to

communicate.

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o) Follow through on your commitments.

p) Be able to work with people you have difficulties with without becoming

negative.

Elements of Communication

There are models which try to explain the communication process. A model is an

explanation of the occurrences in a phenomenon. Elements of communication have

been explained in different models which attempt to explain the communication

process. Communication is a two-way process that results in a shared meaning or

common understanding between the sender and the receiver. An understanding of

how communication works can help us to understand and improve our

communication. The elements of communication enable us to understand how

communication works. The basic communication model consists of five elements of

communication: the sender, the receiver, the message, the channel and feedback.

These are the elements of communication and are explained below:

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Note: Noise is ever present though unseen.

Source

This is the originating point of any communication act. It is the source who gets

the urge that necessitates communication for the purpose of satisfying that urge.

The stronger the stimulus or the urge the greater is the need to communicate. The

greater the need to communicate, the more the need is for effectiveness. The

source is also referred to as the sender, or encoder.

Encoding is the process of putting ones thoughts into words.

Encoder is the person who translates his/her thoughts into meaningful words.

Receiver

The receiver means the party to whom the sender transmits the message. A

receiver can be one person or an entire audience of people. A receiver is the

eventual recipient of the message. The receiver is also the decoder of the

message. Decoding of a message is as integral to communication as encoding it.

Decoding is the process of giving meaning to the encoded message. It can also

be referred to as extracting the embedded meaning or interpreting what was

encoded by the sender. The ability of the receiver in decoding the message

correctly is decisive in understanding the message in its holistic sense.

Noise/ Barriers

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Anything that is competing the sources and the receivers attention is called noise.

Barriers to communication are the factors that contribute towards the total or

partial loss or failure of the communication. In simple terms they can be referred

to as those features that act as blocks to the desired outcome of any

communication process. They are many and very multidimensional in nature. Noise

can be internal or external.

a) Internal: Noise that is coming from within the interlocutors such as a

headache, anger, stress, e.t.c

b) External noise: Noise from the environment such as; cars passing, children

shouting, siren from an ambulance e.t.c.

Message

The message is the most crucial element of effective communication. A message

can come in many different forms, such as an oral presentation, a written

document, an advertisement or just a comment. The message is not necessarily

what the sender intends it to be. Rather, the message is what the receiver

perceives the message to be. As a result, the sender must not only compose the

message carefully, but also evaluate the ways in which the message can be

interpreted.

Channel

The message travels from one point to another via a channel of communication. The

channel sits between the sender and receiver. There are many channels, or types,

of communication channels for example, from the spoken word to radio, television,

an Internet site or something written, like a book, letter or magazine.

Every channel of communication has its advantages and disadvantages. For

example, one disadvantage of the written word, on a computer screen or in a book,

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is that the receiver cannot evaluate the tone of the message. For this reason,

effective communicators word written communications clearly so they don't rely on

a specific tone of voice to convey the message accurately. The advantages of

television as a channel for communication include its expansive reach to a wide

audience and the sender's ability to further manipulate the message using editing

and special effects.

Feedback

The last element of effective communication is feedback. This is the response

from the receiver and later the source. Feedback is the receiver's response or

reaction to the sender's message. The receiver can transmit feedback through

asking questions, making comments or just supporting the message that was

delivered. Feedback helps the sender to determine how the receiver interpreted

the message and how it can be improved. Without feedback the communication

process breaks down. The feedback given determines the direction the

communication process will take.

A communication process that employs all the elements works as follows:

The source has an urgea need that requires being satisfied encodes the message

in verbal and/or non-verbal language that is considered to best communicate the

message according to the intent..

In order to make that happen, it has to be in a form and format that conveys the

intent in the best possible manner.

This message is encapsulated in the linguistic conventions such as symbols i.e.,

words besides signs that can be referred to as non-verbal language.

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The message will go through a channel, a means of communication such as e-mail,

face to face or phone conversation, letter, presentation etc.

The receiver will then decode the message using conventions, cultural or contextual

background, and language skills. The message that is received or interpreted might

or might not be the same as the sent one and may not necessarily meet the intent

of the messenger.

MODELS OF COMMUNICATION

The purpose of a model is to offer a visual representation of a concept with the

intent of facilitating its understanding. Models of communication refers to

the conceptual model used to explain the human communication process. The first

major model for communication came in 1949 by Shannon and Warren Weaver.

Following the basic concept, communication is the process of sending and

receiving messages or transferring information from one part (sender) to another

(receiver).Traditionally speaking, there are three standard models of the

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communication process: Linear, Interactive, and Transactional, and each offers a

slightly different perspective on the communication process.

Linear Model

The linear model views communication as a one-way or linear process in which the

speaker speaks and the listener listens. Laswells (1948) model was based on the

five questions below, which effectively describe how communication works:

The main flaw in the linear model is that it depicts communication as a one-way

process where speakers only speak and never listen. It also implies that listeners

listen and never speak or send messages.

Interactive Model

Schramm (1955) in Wood (2009) came out with a more interactive model that saw

the receiver or listener providing feedback to the sender or speaker. The speaker

or sender of the message also listens to the feedback given by the receiver or

listener. Both the speaker and the listener take turns to speak and listen to each

other. Feedback is given either verbally or non-verbally, or in both ways.

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This model also indicates that the speaker and listener communicate better if they

have common fields of experience, or fields which overlap

Source: Wood, J. T. (2009). Communication in our lives (4th ed.). Belmont, CA:

Thomson-Wadsworth

The main drawback in the interactive model is that it does not indicate that

communicators can both send and receive messages simultaneously. This model also

fails to show that communication is a dynamic process which changes over time.

Transactional Model

The transactional model shows that the elements in communication are

interdependent. Each person in the communication act is both a speaker and a

listener, and can be simultaneously sending and receiving messages.

There are three implications in the transactional model:

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i. Transactional means that communication is an ongoing and continuously

changing process. You are changing, the people with whom you are

communicating are changing, and your environment is also continually

changing as well.

ii. In any transactional process, each element exists in relation to all the other

elements. There is this interdependence where there can be no source

without a receiver and no message without a source.

iii. Each person in the communication process reacts depending on factors such

as their background, prior experiences, attitudes, cultural beliefs and self-

esteem.

Transactional model of communication takes into account noise or interference in

communication as well as the time factor. The outer lines of the model indicate

that communication happens within systems that both communicators share (e.g., a

common campus, hometown, and culture) or personal systems (e.g., family, religion,

friends, etc). It also takes into account changes that happen in the communicators

fields of personal and common experiences. The model also labels each

communicator as both sender as well as receiver simultaneously.

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Effective Communication

Although we can all communicate, not all our communication acts are effective. We

must all strive to be effective communicators.

So, what is effective communication?

This is that communication which produces results. It is communication where the

intended message is delivered clearly, and the desired feedback is achieved. It is

communication that does not give room for misunderstanding. It is the best form

of communication.

Communication can be effective or it can be misunderstood leading to

ineffectiveness. Meaning communication must be effective. Ineffective

communication is expensive to the participants because it blocks results. In other

words communication is a matter of effectiveness. Effectiveness is a measure of

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outcome. Effective communication therefore results in the form of desired

outcome.

Effective Communication is communication that conveys information to another

person efficiently and effectively and so achieves desired outcome.

It is important to note that not all communication are effective. This course aims

to help the learners to become effective communicators both at the university and

later in their professional fields.

Communication is a process that can be marked with error such as with messages

muddled (i.e., mixed up by the sender, or misinterpreted by the recipient).

Miscommunication is avoidable. However, if this is not detected, it can cause

tremendous confusion, waste efforts and miss opportunities. In fact,

communication is successful only when both the sender and the receiver reach a

common understanding regarding the same information as a result of the

communication process.

Effective communication is about receiving information from others with as little

distortion as possible. Communication is a matter of effectiveness, which is

dependent on the interlocutors (speakers) communication competency. In other

words its effectiveness is dependent on ones competency in communication. We

can therefore say that communication involves intents and efforts from both the

sender of the message and the receiver.

Effective Communication Skills

Effective Communication skills must include: communicating using

Eye contact & visible mouth

Body language

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Silence

Checking for understanding

Smiling face

Summarizing what has been said

Encouragement to continue

Asking some questions

The 7 Cs of Communication

The 7 Cs provide a checklist for making sure that your meetings, emails,

conference calls, reports, and presentations are well constructed and clear so your

audience gets your message. According to the 7Cs, communication needs to be:

Clear.

Concise.

Concrete.

Correct.

Coherent.

Complete.

Courteous.

1 Clear

When writing or speaking to someone, be clear about your goal or message. What is

your purpose in communicating with this person? If youre not sure, then your

audience wont be sure either. To be clear, try to minimize the number of ideas in

each sentence. Make sure that its easy for your reader to understand your

meaning. People shouldnt have to read between the lines and make assumptions on

their own to understand what youre trying to say.

2. Concise

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When you are concise in your communication, you stick to the point and keep it

brief. Your audience doesnt want to read six sentences when you could

communicate your message in three.

3. Concrete

When your message is concrete, then your audience has a clear picture of what

youre telling them. There are details (but not too many!) and vivid facts. Your

message is solid.

Look at these two examples:

For Example:

a) The Lunchbox Wizard will save you time every day.

b) How much time do you spend every day packing your kids lunches? No more!
Just take a complete Lunchbox Wizard from your refrigerator each day to
give your kids a healthy lunch AND have more time to play or read with
them!
4.Correct

When your communication is correct, it fits your audience. And correct

communication is also error free communication.

5.Coherent

When your communication is coherent, its logical. All points are connected and

relevant to the main topic, and the tone and flow of the text is consistent.

6.Complete

In a complete message, the audience has everything they need to be informed and,

if applicable, take action. Does your message include a call to action, so that your

audience clearly knows what you want them to do? Have you included all relevant

information contact names, dates, times, locations, and so on?

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7.Courteous/consideration

Courteous communication is friendly, open, and honest and does not illicit emotions.

There are no hidden insults or passive aggressive tones. You keep your readers

viewpoint in mind, and youre empathetic to their needs. You must always put

yourself in the shoes of the person you are talking to and ask yourself how you

would feel if you were to be addressed the way you are addressing your receiver.

Consideration in communication creates a healthy work environment.

Chapter Two

Listening Skills

"We were given two ears but only one mouth, because listening is twice as hard as talking."

Listeners must first hear what is said. Listening skills involve identifying and

selecting relevant points recognised as having meaning; that are understood and

held in short-term memory. These can be related to what has gone before and to

what comes after. Any information considered important is selected and stored for

future reference in the long term memory.

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Decoding (understanding) a message is generally easier for the listener if a person

is speaking rather than reading something out loud. In addition the speaker's facial

expressions, and the stress placed on words help the listener to understand the

message.

Developing effective listening skills involves two specific steps (Hartley &

Bruckman, 2002). These are:

1. To develop the ability to recognize and deal with barriers that prevents you

listening with full attention.

2. To develop and use behaviors which help you to listen. Such behaviors can also

serve to let the other person know that you are giving them your full attention.

Listening is the absorption of the meanings of words and sentences by the brain.

Listening leads to the understanding of facts and ideas. To listen is to pay

attention, or sticking to the task at hand in spite of distractions. It requires

concentration, which is the focusing of your thoughts upon one particular problem.

A person who incorporates listening with concentration is actively listening. Active

listening is a method of responding to another that encourages communication.

Active listening is composed of six distinct components

Hearing: The physiological process of receiving sound and/or other stimuli.

Attending: The conscious and unconscious process of focusing attention on

external stimuli.

Interpreting: The process of decoding the symbols or behavior attended to.

Evaluating: The process of deciding the value of the information to the

receiver.

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Remembering: The process of placing the appropriate information into

short-term or long-term storage.

Responding: The process of giving feedback to the source and/or other

receivers.

Barriers to Listening

The following list identifies just some possible barriers to effective listening;

1. sources of noise

2. Forming a judgment or evaluation before we understand what is being said,

or jumping to conclusions.

3. Hearing what we want to hear.

4. Tuning out a point of view that differs from our own.

5. Formulating and rehearsing our response.

6. Being inattentive - thinking about something else entirely.

7. Having a closed mind- you do not want to hear what the person has to say.

8. Feeling anxious or self-conscious.

9. Judging the person, either positively or negatively.

10. Subjective biases based on ignorance or prejudice.

11. Cultural issues, e.g. listening to the differences in pronunciation of different

accent, rather than the content of the message.

12. Excessive and incessant talking or interrupting.

It is important that such barriers to listening are recognized and dealt with. With

developing awareness, we can have more control over those barriers that are

internal to ourselves, and can adopt and use more helpful listening behaviors.

LISTENING EFFECTIVELY TIPS

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Listening effectively is hearing and understanding what a speaker is saying and how

it applies to you, and then remembering it for future use and evaluation. There are

ways to improve your listening skills for lectures. The following is a list of some

basic techniques:

1. Recognize how ideas are organized. Lectures usually begin with some type of

introduction, followed by a thesis statement which is supported by additional

information. Most professors bring closure to their lecture by summarizing what

they have covered. Learn to identify the lecture style that is used by your

professor.

2. Become involved in what is being said. Be an avid listener. Constantly analyze

what is being said.

3. Cut through (or screen out) distractions.

background noise

unusual accents, dialects, and language mistakes

speaker disorganization, emotion, or habits

unrelated material

your own inner voice

4. Organize statements into main points and supporting reasons. Using an outline

form may be helpful.

5. Discriminate between relevancies and irrelevancies. Remember that not all

information is important.

6. Maintain an active body state. Keeping alert and having eye-contact with the

speaker will help you listen more effectively.

In order to improve your listening skills, you will need to practice using the

suggested techniques until they become automatic

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Chapter Three

Reading Skills

What is READING?

Reading means to CONSTRUCT MEANING FROM TEXT. READING IS A

PROCESS THAT MUST INCLUDE THINKING BEFORE, DURING, AND AFTER

READING. We read in order to MEANING and UNDERSTANDING. The correct

READING SPEED is the one that gets you that meaning and understanding.

Reading is an art form and good readers do certain things that get them the

meaning that the process is designed to extract.

How to improve your comprehension during reading:

1. Begin from what you already know (activating prior knowledge).

2. Always try to make sense of what you are reading (context).

3. Ask yourself questions; before, during and after reading.

4. Predict and think about what will happen next in the text, or how your questions

will be answered.

5. Read with a purpose. Know why you are reading and what you are reading to find

out.

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6. Know that as a good reader you often REREAD parts of, or even, the whole text

two or more times in order to make sense of what you are reading.

The SQ4R Method of reading effectively

SQ4R is a flexible reading strategy because it engages the reader during each

phase of the reading process. Readers preview/SURVEY (S) the text material to

develop predictions and set the purpose for the reading by generating

QUESTIONS (Q) about the topic. They READ (1R) actively, searching for answers

to those questions. They monitor their comprehension as they summarize WRITE

(2R) & RECITE (3R). They evaluate their comprehension through REVIEW (4R)

activities. Two general learning components must be addressed as you begin the

reading process and the SQ4R method will activate them:

First, place the reading in CONTEXT. What is the reading about and do you have

any prior knowledge about this subject to help you extract the meaning that you

are looking for? The SURVEY and SYSTEMATIC reading puts this process into

motion. You get an overview that will "jog your memory" as you search for prior

knowledge on the subject. Ask questions about what you don't know. Make the

questions simple and general if you don't have much prior knowledge and more

specific if this is an area of study that is familiar to you. Using these questions will

GUIDE YOUR SPEED AND COMPREHENSION as you attempt to answer them.

REMEMBER, THE STUDENT THAT IS ENGAGED IN READING IS MOTIVATED,

STRATEGIC, KNOWLEDGEABLE, AND SOCIALLY INTERACTIVE.

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How to Use SQ4R

1. Survey what you are about to read

Systematic Reading

Think about the title: What do you know about this subject?

What do I want to know?

Glance over headings and/skim the first sentences of paragraphs.

Look at illustrations and graphic aids.

Read the first paragraph.

Read the last paragraph or summary.

2. Question

Turn the title and sub-titles into wh-element question. This becomes the major

purpose for your reading.

Write down any questions that come to mind during the survey.

Turn headings into questions.

Turn subheadings, illustrations, and graphic aids into questions.

Write down unfamiliar vocabulary and determine the meaning.

3. Read Actively

Read to search for answers to the questions set.

Respond to objectives and use context clues for unfamiliar words.

React to unclear passages, confusing terms, and questionable statements by

generating additional questions.

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4. Recite

Look away from the answers and the book to recall what was read.

Recite answers to the questions aloud or in writing.

Reread text for unanswered questions.

5. wRite

Make "maps" for yourself.

Reduce the information

Reread or skim to locate and prove your points.

Write down the key terms and ideas in outline form.

Always read/question/recite before marking or taking down notes.

Check yourself against the text. Correct and add to your answer.

6. Review

Answer the major purpose questions.

Look over answers and all parts of the chapter to organize the information.

Summarize the information learned by creating a graphic organizer (concept

map) that depicts the main ideas, by drawing a flow chart, by writing a

summary,

You can also summarize by participating in a group discussion, or by writing

an explanation of how this material has changed your perceptions or applies

to your life.

Chapter Four

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Study Skills

To succeed in your studies at the university you must study. Studying is revising

the notes you took during lectures, and reading text books with the aim of

understanding better what you are reading. For better understanding, it is

important that you as a student come up with a study plan that works best for you.

We are going to discuss some of the study plans and study tips that will help you to

study better and gain good grades at the end of your undergraduate studies.

Study tips

Prepare a study timetable

1. Draw up a study timetable (see samples below) and block in all activities,

work, lectures, and any household or other responsibilities you may have.

Include meal times and travel time. Be realistic. This should be an actual

timetable, which is possible, not some ideal that can never be achieved.

Make enough copies to cover all the weeks leading up to exams or

assessment.

2. Work out your most effective study times. When do you study best?

Morning, afternoon or evening?

3. Consider: Which subjects need the most study and revision? Estimate how

many hours you think you need for each subject and try to match this

with the hours available in your weekly planner.

4. Block in some study times, preferably 2-4 hours at a time, with 5-10 minutes

break every 40-50 minutes.

5. Start at exam periods or due dates for assignments and work backwards,

blocking in more study time in the relevant subject closer to the

exam/due date. Make sure that you prepare for each exam over several

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days and dont fill up the last few days too heavily. Also put in any events

which may affect your study times, such as birthdays, social events and

work functions.

6. You may want to plan in detail for each study session. Write down which

lecture/topic/text you will be researching/ reviewing. This way, you can ensure

that you will cover all the required information in the times you have allocated.

Consider: What do I want to achieve in this session? (eg: summary/ notes / list

of definitions/ language exercise/ essay plan/ list of resources/ timeline).

Where will I need to study? Do I need access to a computer/ the internet/ the

library?

7. If you have some smaller amounts of time available for study, consider how

they could be used: skim reading an article, proofing a draft, sorting a

bibliography, organising reference cards, etc. Travel time on public

transport can also be used for reading.

Start using your study timetable.

See how well it works. What did you leave out? It can be changed as you go, but do

this consciously: look at what is not working, which areas you need more time in

and change the timetable. This is much better than just throwing the timetable

away. Then you can be sure that you will still cover all the material you need to.

Establish your prime study time

Your prime study time(PST) is that time when your concentration is at its highest.

Everyone has a PST and they all know it. That is why some people wake up early in

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the morning to study(Such people their PST is early morning) while some stay up

late to study.

Study the subject you are having trouble with during your PST.

Find a suitable room with comfortable furniture and good lighting

Set a regular time to study

Remove distractions

Avoid clutter

Clutter is anything that will distract you from reading what you had scheduled to

read. Clutter includes books from other subjects, e.g. if you are studying

Literature, then mathematics, Biology and other subject books are clutter because

they can distract you from reading. Newspapers and story books are also clutter.

Record assignments in an assignment book or on a calendar

Take notes in class and review them regularly

Make ONE minute act as TWO minutes

Anytime you have to wait for something read your short notes. You will be

able to kill two birds with one stone. You will be able to do two things at the

same time: wait as you read for example,

When in the bus going to school, read your short notes. When you are in the

restaurant waiting to be served, read your short notes.

Study for tests

TYPES OF STUDY PLANS

It is important to note that there are other study plans that a student can use,

but we are choosing to focus on these because we feel that they are the most

applicable to our students. They can all be used simultaneously by one student.

1. Preview

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Preview is reading about the topic you are going to be lectured on before the

lecture. You are often given a course outline beforehand so that it can help you

in previewing. Preview gives you an upper hand because you will be able to follow

and understand what the lecturer is talking about. It enhances your chances of

retaining what is taught. Remember knowledge starts from known to unknown.

You can also preview notes from the previous lecture so that you can

understand the link between the previous lecture and the current lecture.

2. Studying with Breaks

Studying with Breaks also called spaced study is a very good technique for

studying. It involves studying for a period then taking a short break followed by

another study session. For example, you can study for 2 hours then take a

0minute break followed by another 1 hour of study.

Spaced study is good because if used well the student will be able to lock what

they are studying in their long term memory (LTM) during the breaks. The

breaks act as a reward. Humans thrive when they are rewarded. Your mind will

also appreciate the reward.

During the breaks reflect on what you have studied. Do not use the breaks

negatively.

3. Group Study

Studying with a group of your friends can be both a fun and rewarding study

method. For effective studying, it is important that you choose your group

members wisely and follow a few rules.

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Study groups should:

Not be the sole method of study and they are not for everyone

Be a form of active learning the strongest kind of learning

Not let one member of the group dominate

Meet no more than 2-3 times a week

Establish responsibilities for each group member

Design rules dealing with respect for each member

Provide contact information for group members

Importance of study groups

Help you and your group members:

o See the material from a different perspective

o Stay motivated and commit more time to study

o Share/compare notes and study tips

o Engage in discussions and debates on selected topics

o Pick up new tips and material from your peers

o Quiz each other on factual material

Chapter Five

Taking Examinations

An examination, commonly known as exam, is a set of questions or exercises

evaluating acquired knowledge or skill. It is an assessment intended to measure a

students knowledge, skills, aptitude, and creativity among others. Examinations are

used as an evaluative tool evaluating whether ant learning has taken place.

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Examinations test the students ability to recall and re use the knowledge learnt to

create something new. An exam is an official evaluation tool used to test knowledge

or ability in a particular subject. In the university, an exam is used to evaluate

both teaching and learning.

Types of Examination questions

Generally, question types fall into two categories:

1. Objective; which require students to supply a word or short phrase to answer a

question or complete a statement. Objective exams are easy to take and mark.

They test the students ability to recall what was learnt. Examples of objective

type questions include: multiple choice, true-false, matching, filling in the gaps, and

outlining or stating among others. Objective exams test the first two levels of

Blooms taxonomy (Blooms taxonomy is explained below). Objective exams at the

university are given as sit in CATs.

Objective tests are appropriate when:

The group to be tested is large and the test may be reused.

Highly reliable scores to be obtained as efficiently as possible.

Impartiality of evaluation, fairness, test scores which can be

measured are required.

The weight of the questions are a less marks such as 2mk, 5 Mks.

2. Subjective These are those exam questions that require thinking and recreating

what was learnt. Subjective exams questions are essay type questions which permit

the student to organize and present an original answer. Examples: short answer

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essay, extended-response essay, problem solving, performance test items. Essay

tests are appropriate when:

The group to be tested is small and the test is not to be reused.

The teacher wishes to encourage and reward the development of

student skill in writing.

The teacher is more interested in exploring student attitudes than in

measuring his/her achievement.

When the weight of the exam is great. The awarded marks range from

10mks onward.

Either essay or objective tests can be used to:

Measure almost any important educational achievement a written test

can measure

Test understanding and ability to apply principles.

Test ability to think critically.

Test ability to solve problems.

BLOOMS TAXONOMY

Bloom Taxonomy was conceptualized and proposed in the year 1956 by Benjamin

Bloom. It was a framework, classifying educational goals and objectives and levels

of knowledge including how they can be appropriately measured. The terms

"taxonomy" and "classification" are synonymous. Bloom's Taxonomy is a multi-

tiered model of classifying thinking into six cognitive levels of complexity. The

classifications relevant area of application is in academic understanding with the

classification of thought process in learning and teaching. In 2001 one of the

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original team members, David Krathwohl, and a student of Blooms, Lorin Anderson,

spearheaded an effort to revise the original cognitive taxonomy. The ideas applying

Blooms taxonomy in assessment was taken from this revision of Blooms taxonomy.

Testing the students cognitive level is the prime objective of any assessment

system.

The taxonomy is made up of a six level classification system that uses observed

student behaviour to conclude the level of cognitive achievement.

S/N Level

1 KNOWLEDGE

2 COMPREHENSION

3 APPLICATION

4 ANALYSIS

5 SYNTHESIS

6 EVALUATION

These levels are what guide examination setting at the university level.

Blooms Taxonomy and examination questions/ Learning

Level Learner Action Question Cues

Knowledge Recall content in the exact form that it was List, define, label, identify, name

presented. Memorisation of definitions,

formulas, or procedures are examples of

knowledge-level functioning

Comprehension Restate material in their own words, or can Describe, associate, categorise,

recognise previously unseen examples of a summarise

concept.

Application Apply rules to a problem, without being given Apply, calculate, illustrate, solve

the rule or formula for solving the problem.

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Analysis Break complex concepts or situations down into Analyse, compare, separate, order,

their component parts, and analyse how the explain

parts are related to one another.

Synthesis Rearrange component parts to form a new Combine, modify, rearrange, "what-

whole. if"

Evaluation Evaluate or make judgments on the worth of a Assess, decide, grade, recommend,

concept, object, etc. for a purpose explain, judge

Different Types of Questions based on Bloom's Taxonomy

Lower Order

Knowledge (Remembering)

These types of questions test the students ability to memorize and to recall

terms, facts and details without necessarily understanding the concept.

Key Words: Memorize, Define, Identify, Repeat, Recall, State, Write, List &

Name.

Comprehension (Understanding)

These questions test the students ability to summarize and describe in their own

words without necessarily relating it to anything.

Key Words: Describe, Distinguish, Explain, Interpret, Predict, Recognize &

Summarize.

Higher Order

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Application (Transferring)

Application questions encourage students to apply or transfer learning to their own

life or to a context different than one in which it was learned.

Key Words: Apply, Compare, Contrast, Demonstrate, Examine, Relate, Solve &

Use.

Analysis (Relating)

These questions encourage students to break material into parts, describe

patterns and relationships among parts, to subdivide information and to show how

it is put together.

Key Words: Analyze, Differentiate, Distinguish, Explain, Infer, Relate, Research &

Separate.

Synthesis (Creating)

These questions encourage students create something new by using a combination

of ideas from different sources to form a new whole.

Key Words: Arrange, Combine, Create, Design, Develop Formulate, Integrate &

Organize.

Evaluation (Judging)

Evaluation questions encourage students to develop opinions and make value

decisions about issues based on specific criteria.

Key Words: Assess, Critique, Determine, Evaluate, Judge, Justify, Measure &

Recommend.

As students you must be sensitive to identify the level of knowledge being tested

in each exam question. This will enable you to map up a road plan for answering that

question.

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The weight of the exam should also be a guide as to how much writing is needed.

Test Taking Strategies

Examinations are a fact of life in college. But the only time an exam should be a

trial is when you aren't prepared for it, and the best sign that you aren't prepared

is when you have to stay up all night to "cram." Cramming won't do very much for

you (except make you so tired that when you take the exam you won't be able to

think clearly enough to answer the questions you DO know).

Here are some tips to help you develop test taking skills:

BEFORE THE TEST

1. Start preparing for your exams the first day of class. You can do this by

reading your syllabus carefully to find out when your exams will be, how many

there will be, and how much they are weighed into your grade.

2. Plan reviews as part of your regularly weekly study schedule; consequently,

you review over the whole quarter rather than just at exam time.

3. Reviews are much more than reading and rereading all assignments. You need

to read over your lecture notes and ask yourself questions on the material

you don't know well. (If your notes are relatively complete and well

organized, you may find that very little rereading of the textbook for detail

is needed.) You may want to create a study group for these reviews to

reinforce your learning.

4. Review for several short periods rather than one long period. You will find

that you retain information better and get less fatigued.

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5. Turn the main points of each topic or heading into questions and check to

see if the answers come to you quickly and correctly. Try to predict

examination questions; then outline your answers.

6. It may seem "old-fashioned", but flashcards may be a helpful way to review

in courses that have many unfamiliar terms. Review the card in random order

using only those terms that you have difficulty remembering.

DURING THE TEST

There are also some things to keep in mind when you are TAKING the test.

1. First, read the directions carefully!! Many points have been lost because

students didn't follow the directions.

2. Note start and end times and divide the time you have with the questions

you will be answering.

3. Remember to preview the test to see how much time you need to allot for

each section. If the test is all multiple choice questions, it is good to know

that immediately.

4. Work on the "easiest" parts first. If your strength is essay questions,

answer those first to get the maximum points. Pace yourself to allow time

for the more difficult parts.

5. When answering essay questions use the technique of writing a topical

paragraph. Organization, clear thinking, and good writing is important, but so

is neatness. Be sure to make your writing legible. Introduce and conclude

each point.

6. Save time at the end of the exam to review your test and make sure you

haven't left out any answers or parts of answers. This is difficult to do

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under the stress of exams, but it often keeps you from making needless

errors.

7. Use your first instinct. As you read a question, attempt to answer it before

reading the answers listed. After doing so, select from the list that most

closely matches your answer.

8. It is recommended to bring a watch. This will help you keep track of time

in case the clock is in a location hard for you to see.

9. Take a few deep breaths when you get stuck

If you come across a question youre not sure how to answer in the exam,

stop for a moment and take a few deep breathes (in for the count of 3 and

out for the count of 3). If you are not sure how to answer it there and then,

move on to another question. The worst thing you can do is start to panic,

because as they say stress makes you stupid. You wont be able to think

clearly.

AFTER THE TEST

If the instructor reviews the exam in class, make sure you attend. Many students

choose to skip class of the day of the review because "nothing is happening" that

day. On the contrary, this is an important class to attend because it helps

reinforce the information one more time in long term memory. Even if you aren't

interested in the "learning" aspect of the class, it is an opportunity to hear what

the instructor was looking for in the answers. This can help you on the NEXT exam.

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Keep in mind that there are things you can do before, during, and after exams that

will help you succeed in the class. You may want to read and complete the Test

Taking Checklist to evaluate your development as a test-wise student.

Chapter Six

PRESENTATION SKILLS

A presentation is a means of communication that can be adapted to various

speaking situations, such as talking to a group, addressing a meeting or briefing a

team. A presentation can also be used as a broad term that encompasses other

speaking engagements such as making a speech at a wedding, or getting a point

across in a video conference. A presentation requires you to get a message across

to the listeners and will often contain a 'persuasive' element. It may, for example,

be a talk about the positive work of your organisation, what you could offer an

employer, or why you should receive additional funding for a project.

Presentation skills are the skills you need in delivering effective and engaging

presentations to a variety of audiences. These skills cover a variety of areas such

as the structure of your presentation, the design of your slides, the tone of your

voice and the body language you convey. To be an effective presenter, step-by-step

preparation and the method and means of presenting the information should be

carefully considered.

Planning your Presentation

It can be helpful to plan your presentation in terms of key steps, as follows:

a) Set your objective. A simple sentence can be a good means of defining your

purpose in giving the presentation, and will begin to determine the content.

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(Objective is a short statement which tells what you plan to achieve. For

example, you may plan that)

Try to complete the following sentence:

As a result of my presentation, my audience will be able to..

i) Explain the methods of preventing HIV/AIDS.

ii) See their role in interdisciplinary learning more clearly,

b) Decide what the main purpose of your talk is e.g;-

-to inform, persuade, motivate or change things.

-What do you want your audience to do as a result of your talk?

c) Understand your audience: Try and have a basic idea of the size of the

audience and who they are. Think about what they will be expecting from the

presentation, but be realistic about this. Find out what level of knowledge

and experience those attending will have about your topic, so that you know

where to aim the material. Is the audience likely to have any preconceptions

or misconceptions about the subject that you need to address and put right?

How might your audience use what you have to say?

d) Know your setting: Find out about the equipment audiovisual aids etc. that

will be available. Check out the location of the presentation; the size of the

room (to help you decide on type of seating arrangements), and other facilities.

e) Write down the central theme of the talk.

f) Write your outline: Ask yourself: What are the main points I need to make to

get my message across? What supporting information will I need? Where will I

get this? How much time will I need?

g)Structure your talk.

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Structuring Your Presentation

This is one of the most important aspects of the presentation. The structure

should be clear to both you and your audience. Develop your visual aids: For

example, will you use a flipchart, whiteboard power point, overhead projector or

data projector etc. to clarify important points and aid understanding?

NB: Do not use too many slides/points.

Prepare your delivery notes, according to the structured outline.

Different authors advocate different formats for structuring a presentation, each

of which has their merits (Hartley and Bruckman, 2002; Hargie et al, 2004; Adler

and Elmhorst, 1999).

The structure of a presentation should have an introduction, body and conclusion.

i) Introduction:

Through the introduction you should grab your audiences attention and set the

scene.

Ways of getting your audiences attention include;

asking a rhetorical or intriguing question,

providing a relevant and interesting fact,

giving an anecdote,

outlining the valuable information you hope the audience will gain from the

presentation,

telling them why they need to know the information,

giving a quote or making a dramatic prediction.

Your theme should be made clear from the start. Start the audience thinking about

the subject matter of your presentation by, for example, a statement of your main

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objective. It can also be helpful to present the structure to your talk, by

explaining briefly how you plan to proceed with it.

ii)The Main Body:

Select the main points that support your argument but only include as much detail

as your audience needs. Also, be aware that people will not remember too many

points. Once you have decided on the key points, organize them into a sequence

that makes sense to you. This sequence may take various forms, including being

chronologically based, problem-solution based, simple-complex based etc. (Hargie

et al, 2004; Adler and Elmhorst, 1999).

Explain and build your points using supporting information and evidence.

iii)Conclusion:

There are various ways of concluding a presentation including

changing the pace,

using a new visual aid,

summarizing your main points,

drawing the conclusion and its importance,

making recommendations,

asking for questions,

getting feedback,

asking for or recommending particular actions,

getting some sort of commitment from the group to the advocated course

of action,

Finally end by thanking the group for their time and attention.

Do not end suddenly. Give your audience some idea that you are coming to a close;

eg. And now, before I finish or In conclusion etc.

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Try to end on a strong note through the use of tactics detailed above. Research

has long since shown that we tend to remember the opening and closing parts of a

presentation over the detail in the middle.

Delivery

DeVito (1990) outlines four main types of delivery:

1. Impromptu: This involves giving a talk with no prior planning, and is often the

least preferred method. Sometimes however, we do not have an opportunity

to prepare and are called on to speak at short notice. Take a few moments to

write some key points down on a card to help give you some structure, and do

not panic. Others will be aware that you had only a short time to prepare.

Also keeping the style relaxed and conversational, so that it seems

impromptu (even if this is not the case)can be a very effective style.

2.Extemporaneous: Extemporaneous speech is a carefully prepared, but

delivered without notes or text. It is speaking before a group on a topic you

are familiar with, using very few notes. Extemporaneous speeches are

presentations that must be given without any notes or slides and with minimum

preparation time, usually less than 30 minutes. This involves cue cards or slides

on which you summarize the main points which you then flesh out.

3. Memorized: This approach involves learning and repeating a manuscript. This is

more difficult when giving longer presentations in that there is a lot of material to

be memorized. However, a useful tip is to memorize the first few lines to get you

started.

4. Reading from a manuscript: This involves speaking from a prepared manuscript.

However, while this can feel the safest option, try to use it as a guide as far as

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possible rather than reading it word for word, as your delivery could otherwise

sound stilted. Practice and rehearse in order to remember key points. Ultimately,

choose the method, or combination of methods, that is least stressful for you.

Techniques of Delivery

Hargie et al (2004, p. 72) outline a number of features of effective deliveries,

summarised as follows:

Use appropriate language and avoid jargon. If the audience do not

understand most of what is being talked about, they will become detached.

Be suitably paced. Inexperienced speakers have a habit of speaking too

quickly. On the other hand, speaking too slowly is a recipe for boredom.

Where speed of delivery may be a particular concern, think about placing an

accomplice in the audience primed to signal when you get too slow or too

quick.

Use visual aids without placing them centre stage. Even the best of these

are only aids to assist the speaker.

Make use of sub-summaries, signposts and links. Pause at transitional points

in the flow of ideas to briefly summarize the material covered. Explaining

how this chunk of information links with what comes next helps to signpost

the path through the presentation and increases its coherence.

Emphasize key points verbally, non-verbally and vocally. Emphasize verbally

through listing key points (e.g. It is vital that you recognise), repeating

core elements etc; non-verbally (e.g. Gestures, changes in posture, position);

and vocally (e.g. Altering volume, speed of delivery, tone of voice).

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Be verbally fluent. Effective public speakers do not have to be word

perfect. Nevertheless, lots of umms ahhhhs and other fillers such as you

know can be highly distracting.

Be concrete and precise, rather than appearing vague and indefinite.

Be varied, e.g. intersperse talk with graphs, slides or pieces of video that

the audience can look at as a break from listening. If appropriate, encourage

some discussion or ask the audience to work on a brief exercise.

Include carefully chosen examples as a bridge between what the listener

knows and is familiar with and the new material being introduced.

Avoid distractions, e.g. pacing around, playing with a pen or pointer, over use

of certain stock phrases. Gain control of body language.

Seem natural and not contrived. This can take some time and practice.

Rehearse what is going to be said.

Body Language during presentation

Remember the importance of non-verbal communication!

Behave enthusiastically,

make and maintain eye contact,

smile,

act as if you are confident and relaxed (even if you do not feel it) and make

your introduction without reading from your notes too much.

The manner of speech is also important.

As well as ensuring that your voice can be heard by the furthest member of

the group,

speak clearly and at a conversational,

appropriate speed.

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Varying the tone, pitch, rate and other vocal features can communicate

enthusiasm and can create a sense of interest in the listener.

Pause before key points and stress key parts of the sentence by using

change in tone.

Techniques to resolve your anxiety include the following:

1. Accept that it is perfectly normal to feel nervous or anxious to some extent.

2. Prepare well.

3. Be realistic. Are your standards too high? Take off the unnecessary

pressure that comes from negative and unrealistic thoughts by challenging

them and seeking the more rational view. That worst case scenario you

imagine is highly improbable, and if a less than positive outcome does occur,

it is unlikely to be the end of the world!

4. Use relaxation exercises such as deep breathing.

5. Behave as if you are feeling confident; i.e.

i. Enter the presentation in a very deliberate way,

ii. Rehearse your presentation, but also how you will

Stand, set out your notes, change your slides etc,

iii. Use other non-verbal behaviors to appear confident.

Chapter Seven

NoteTaking

Effective note-taking from lectures and readings is an essential skill for university

study. Good note-taking allows a permanent record for revision and a register of

relevant points that you can integrate with your own writing and speaking. Good

note-taking reduces the risk of plagiarism. It also helps you distinguish where your

ideas came from and how you think about those ideas.

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Note taking is the practice of writing down pieces of information in a systematic

way. Note taking includes the following:

Taking notes in a lecture or a discussion

Taking notes in a lecture and processing/annotating/rewriting these notes

Effective note-taking requires:

recognising the main ideas

identifying what information is relevant to your task

having a system of note taking that works for you

reducing the information to note and diagram format

where possible, putting the information in your own words

recording the source of the information

Note making on the other hand is taking notes from reading in some systematic

way.

THE FIVE R'S OF NOTE TAKING

Professor Walter Pauk of the Study Center at Cornell University describes five

essential aspects of note taking. He characterized these as the five R's of note

taking. Here they are:

1. RECORDING. Get down the main ideas and facts.

2. REDUCING. To reduce is to summarize. Pick out key terms and concepts. You

can make from your notes what students sometimes call "bakhra."

mwakenya. These are sheets that list, usually in outline form, the bare

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bones of a course. You will use them in reviewing by using the key ideas as

cues for reciting the details of what you have in your notes. On each page of

notes you take, allow room to write down these cues.

3. RECITING. Review lecture notes as soon after the lecture as possible. But

you will also want to review your notes before an exam and from time to time

during the semester to keep them fresh in your mind. Do so in your own

words. That way you will know that you understand.

4. REFLECTING. Something that many students don't grasp is that ideas from

college courses are meant to be thought about. It is easy to fall into the

trap of reciting ideas by rote. One of the main purposes of a college

education is to help you think. Then too, if you reflect about what you are

learning, you won't be surprised when ideas turn up on examinations in an

unexpected form.

5. REVIEWING. One of the real secrets of successful studying is being sure

when, how, and what to review. But however you do it, reviewing is essential.

Even the accomplished performer--the pianist or the stage performer knows

that a review, no matter how well he or she may know the material, is

essential to a professional performance.

Steps Towards Effective Note taking

To take efficient notes that you can use later require that you:

1. Use full-sized 8 1/2"x11" paper. Do not use a small note tablet. You

will be using the margin space provided by the full-sized paper. In

addition, on a single page of full-sized paper you will often see ideas or

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groups of related ideas that might not be so easily seen when spread

over several small pages;

2. Use a ballpoint pen. This is in order to write quickly -- something that

can't be done as well with a pencil or a felt-tip pen. Don't worry about

mistakes with a pen that makes marks you can't erase. Just cross out

the mistakes!;

3. Keep all the notes from each course together in a separate section of

a notebook. Use either a loose leaf binder with separate sections, or a

large spiral notebook that has several sections. The loose leaf binder,

however, allows you to insert course handouts and related materials;

4. Date each day's notes and try to title the notes for each lecture;

5. Take notes on one side of the page only, leaving space at the top and

on the left-hand margin. Using only one side eliminates the bother,

when you are studying, of having to flip pages over and then flip then

back to follow the development of an idea or discussion. Leaving wide

margins gives you space to add to your notes later, should you so

desire;

6. Write legibly. When you prepare for a test you want to spend the time

studying -- not trying to decipher your own handwriting;

7. To save time when note-taking, abbreviate recurring terms. Place a

key for these abbreviate terms in the top margin of your notes. For

example, in a biology class ch could stand for chromosome ; in a

sociology class o c could stand for operant conditioning . When the

lecture is over, you may want to go back and fill in the words you have

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abbreviated (again, for easier reading when preparing for

examinations).

8. Sit Where You'll Be Seen. There is a saying common among teachers

that; the further in back of the class that a student sits, the lower

that student's grade. Students who sit in the back of the classroom,

starting on that first day of classes, those students who sit near the

door, typically represent the students who will have a difficult time

following lectures, whose minds are not so much on the class as it is

getting through the day, who will present the most problems in terms

of attendance.

Make Systematic Notes.

When taking notes, you want to do so in an organized, systematic fashion.

There is no "magic" to the student who takes good notes, the student who,

at the end of the semester, is in a position to review effectively and

efficiently for examinations and papers based upon the strength of their

notes. They have developed a note-taking system, and have learned to stay

with it.

Use an Outline for Your Notes.

Try to write down your notes in the following outline form. Start main points

at the margin. Indent secondary ideas and supporting details. Further indent

material that is subordinate to those secondary points. Main points are

listed at the margin. Secondary points and supporting details are indented.

Material that is subordinate to secondary points is indented further.

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Still another organizational aid: when the speaker shifts from one idea to

another, show this shift in concern by skipping a line or two, leaving a clearly

visible space.

Be Alert for Signals of Importance.

As you can see, good listening and note-taking are special skills. When

following lectures, for example, you want to be alert to the "signals" that

lecturers give to indicate that certain material is important, that help you in

further organizing your notes for later study and review. There are five

such signals:

1. Write down whatever your teacher puts on the blackboard..

2. Always write down definitions and enumerations. Most people

instinctively will write down definitions - explanations of key terms in

the subject being studied. But people often forget or ignore

enumerations, which are often just as important. An enumeration is

simply a list of items (marked 1,2,3 or with other symbols) that fit

under a particular heading. Teachers often use enumerations, or lists,

to show the relationship among a group of ideas. They are signaled in

such ways as:

3. Your instructor might say, "This is an important concept..."; or "One

point that will repeat itself in the material..."; or "The primary cause

was...."; or "Pay special attention to..."; or "The basic idea here is..."; or

"The thesis being advanced is..."; and so forth. You want to make sure

to write down important statements announced by these and other

emphasis words, and mark imp or some other mark of your own

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choosing (one that you can quickly and easily make out) to show their

importance;

4. If the lecturer repeats a point, you can usually assume that it is

important or relevant. You might even write R in the margin to indicate

that it was repeated in order to know that the instructor stressed

the idea in class; and finally,

5. A lecturer's voice may slowdown, become louder, or otherwise signal

that you are to write down exactly what is being said, word for word.

When this happens, do it!

Write Down Examples.

This is so obvious that people sometimes forget to do it, or take it for granted and

then forget to do so. Write down any examples the teacher might provide during

the course of a lecture, and then mark them with ex. These examples help you

understand complex, abstract forms and concepts. If you don't mark them with ex

, then you are likely to forget their purpose when you later review them for study.

You do not have to write down every single example, but you should do at least one

to help clarify the point(s) being made.

Write Down Details That Connect or Explain.

Always write down the details that connect or explain main points. Too many

students copy only the major points the teachers puts on the blackboard. These

students don't understand that as time passes during the semester, they may (and

will) forget the specifics that serve as connecting bridges between ideas. Make

certain, then, to record the connecting details that the instructor provides. When

you do, you are much more likely to remember and recall those relationships among

the major points in your notes.

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Leave Some Blank Spaces.

Leave some blank spaces for those ideas or items you miss. Immediately after

class, ask another student to help you fill in the blank spaces. A good idea during

the first week of class is to identify someone in the class you can work with. Ask

Questions.

In a word, get involved with the subject matter and the instructor. Don't hesitate

to ask questions is certain points are confusing to you. Draw the line, however, at

asking too many questions, or asking questions simply to be heard. Most instructors

frown on this type of behavior from students. But keep in mind when asking

serious, relevant questions that other students in the class probably have the same

questions in mind but are reluctant to ask them. Teachers do look favorably upon

students who show interest and curiosity in the subject.

Take Notes during Discussions.

Most students miss out on this most valuable of opportunities. They somehow

perceive it in their minds as a sort of "time out" from class. The point is that you

do not want to stop taking notes during discussion periods. There are lots of

invaluable ideas that can and do come up during informal sessions, ideas that your

instructor may not present later on. If your instructor puts notes on the board

during a discussion period, you can take that as a good sign that the material is

important. If the instructor pursues a point brought up during the discussion or

takes the class in a certain direction based upon a point brought up during the

discussion, then that is a strong bit of evidence that you should be taking notes.

And always keep in mind the note from the first step: when in doubt, write it down.

Take Notes Right Up to the End of Class.

Nothing is more irritating to an instructor than to see students start putting away

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their notebooks and pens when there are 3-4 minutes left in the class. It is as

though the student is saying that nothing important will be said at the end. Keep in

mind that very often, because of time spent on discussions, teachers may have

critical points they want to cover in those closing minutes of class and they will use

that time to cram in that last bit of information which might just be the summary

for the entire period. Be ready to write as rapidly as you can to get down this final

rush of ideas.

Review Your Notes Soon.

Go over your notes soon after class. While the material is still fresh in your mind,

make your notes as clear as possible. A day later may be too late because

forgetting sets in almost at once. The best time to start studying your notes is

within a day after taking them. Because of the mind's tendency to forget material

rapidly, a few minutes at aside for study soon after class will give you more

learning for less time and effort than almost any other technique you can practice.

After taking notes:

Maintain a written record.

Try to Do Advance Reading (Preview) of the notes before the next lesson.

How to Review your notes

Now that you have developed your notes, you need to go over how to study class

notes. The following is one effective way to do so:

a. Use the margin at the side or top of each page. Jot down in the

margin a series of key words or phrases from your notes. These key

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words or phrases, known as recall words , will help you in pulling

together and remembering the important ideas on the page;

b. To test yourself on the material, turn those recall words in the margin

into questions. For instance, you might ask yourself, "What are recall

words?" If you follow this approach on a regular basis, it will certainly

help you remember the material covered in your classes. By using this

method, you will not be left with a great deal of material to organize

and learn right before an exam. Instead, you will be able to devote

quality time before that examination to a final intensive review of the

subject matter.

Chapter Eight

Writing Skills

We learn to read by reading, and

We learn to write by writing.

But

We also learn to read by writing, and

We learn to write by reading.

What is writing?

Writing is:

A process of putting thought ,ideas and concepts into words using continuous

prose;

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A thinking process;

a form of output/production because it is a demonstration of what we know,

implicitly or explicitly

Opportunity for negotiation of meaning through peer interaction at every

stage of the writing process

a means of building fluency;

a way of developing accuracy (in grammar, vocabulary, etc.);

thinking made evident external memory;

a critical skill for academic or professional success

is a way to demonstrate proficiency

helps us discover what we do or do not know

is more than a paragraph or essay

What are writing Skills

Ability to put sounds down on graphic form according to the conventional

sound-spelling rules.

Ability to spell English words correctly, including using correct punctuation

and capitalization.

Ability to do writing practice, such as dictation, grammar exercises,

constructing dialogues according to the model, simple translation exercises.

Ability to write short compositions, including functional writing skills, such

as writing simple letters, taking notes, writing outlines and summaries.

What a good writing entails

Any writing assignment needs to have:

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o Form (letter, email, summary, report, etc.)

o Audience

o Topic

o Purpose (describe, explain, persuade, etc.)

o Clear

o Grammatically correct

o Have variety

o Precise

o Interesting pace

o Not be emotional

o Appropriate: language and audience

o Supported by evidence

Grammar

To be a good writer, one must e conversant with the grammar surrounding the

sentence. This is because writing begins at the sentence level because it is a

combination of sentences in a meaningful way. We will begin by outlining/ drawing

the hierarchical Scale of English Grammar as follows:

Sentence

Clause

Phrase

Word

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Sounds

Sounds are the smallest units in grammar. They combine to make words, words

combine to make phrases, phrases join to make clauses and clauses make sentences.

A sentence is the largest unit in English Grammar.

Types of Sentences

Sentences can be categorized based on their structure or based on their function.

Sentence category based on structure include:

1. Simple sentences

Made up of one main clause

For example:

Mary is going to school.

2. Double sentence

Made up of a main clause and a subordinate clause

For example:

Mary is going to while John is staying at home.

3. Multiple sentence

Made up of a main clause and two or more subordinate clauses

For example

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Mary is going to while John is staying at home and yet they are both sick.

Sentences can be categorized based on their function to include:

1. Declarative statements

Sentences which state things they way they are. They talk about the state

of things which are usually true.

For Example

The sky is blue.

Yambio is a peaceful state

2. Interrogative Sentences/ questions

These are those statements which are used to ask questions

For example

What color is the sky?

Is Yambio a peaceful county?

3. Exclamative sentences

They express emotions

For example

Wow! The sky is blue.

What a peaceful county Yambio is

4. Imperative sentences/Commands

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These are commands

For example

Shut up!

Sit down!

A good writer must be able to use variety of sentences in any piece of essay.

Variety gives a piece of writing a fast pace and makes it interesting to read.

Sentence Pattern

English Language has the following sentence patterns

1. S+V+O

John kicked the ball

S V O

A sentence with a subject, verb and one object.

When a verb is followed by one object then the verb is referred to as a

TRANSITIVE VERB.

2. S+V

The baby slept

S V

A sentence which has a subject and a verb

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When a verb is not followed by an object then the verb is called

INTRASITIVE VERB

3. S+V+O+O

4. S+V+O+O

For example

Mary gave the children sweets

Mary gave sweets to the children

When a verb is followed by two objects then the verb is called a DI TRANSITIVE

VERB

5. S+V+C

For example

John is King

S V O

A sentence where the verb is followed by a complement. The complement tells us

more about the noun.

The verb in such a sentence is called a LINKING VERB

6. S+V+O+A

An adverbial is that part of the sentence which adds extra information to

the sentence. If the adverbial is left out the sentence would still make

grammatical sense.

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For Example

John went to the market in the morning.

S V O A

Types of Essays

An essay is a written composition of moderate length, exploring a particular issue

or subject.

There are 4 types of essays in writing namely:

1. Narrative: Giving an account of events. It is mainly used in Fiction, creative

writing, history and literature review.

2. Descriptive: Describe people, events, places, things e.g. history

3. Expository/Explanatory: This is advanced descriptive writing that describes

events and people in depth. It involves defining explain and expounding on an

idea

4. Argumentative/ persuasive also called Academic writing

1. Narrative

Narrative writing involves recounting events in an orderly manner. Narratives are

mainly fictions or creative writing. Narratives are mainly used in Literature,

history and writing stories. They may recount:

(a) a series of events; a report

(b) biography or autobiography

(c) historical events

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(d) fiction or nonfiction

Narrative writing is imaginative and subjective or factual and objective.

2. Descriptive writing

This is writing that is used to describe a person, a place or a thing or event. There

are different types of descriptive writing e.g.

Static description describes something that is still/not moving

Cause and Effect describes how one thing causes the effect of

another

Descriptive writing can be either objective or subjective in content. A description

of something contains full factual and quantifiable information about it. Such

information may be personal, touching or sensory impressions and feelings.

Descriptive writing is a domain of arts and history.

3. Expository/Explanatory writing

This is advanced description and focuses on explaining, defining and expounding on

an idea. Such writing explains and analyses:

(a) a process

(b) an opinion or point of view

(c) event(s) and phenomena

(d) instructions and directions

4. Argumentative Essays

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Argumentative writing is an academic writing which is also called persuasive

writing. It is a rational effort to defend or refute a claim and does not have

place for emotions, or anger. Most academic writing falls under this category.

Argumentative writing is done argumentatively. The writer collects all his/her

points and presents them logically and constructively. The aim of an argumentative

writing is to persuade the audience and convince them to accept the writers point

of view. Argumentative essays are expected to be clear and coherent. The writer

must be clear about his/her argument.

CHARACTERISTICS OF AN ARGUMENTATIVE ESSAY

1. Clarity

2. Complete

3. Accurate

4. Based on sound premises

5. Logical Avoid arguing in circles

6. Reasonable

7. Be based on evidence

8. Must acknowledge opposition

9. Avoid fallacies i.e. unqualified generalizations

The process of writing

1. Planning

Involves gathering ideas and focusing on the topic: Topic selection, gathering

ideas, extensive reading and interpretation. When planning one must ask

himself/herself the following questions:

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What is the purpose of my writing?

Who is my audience?

What are the special requirements of my writing task?

2. Shaping

Considering how best to organize your ideas on pen and paper. Shaping

involves:

Determining the tone

Drafting a thesis statement

Outlining ideas

3. Drafting

4. Revising

5. Editing

6. Proof reading

Paragraphs

A paragraph is a group of sentences that work together in unity to explain an idea.

A paragraph is a group of sentences that work to develop a unit of thought.

A paragraph is a selection of sentence which is related because they are all talking

about the same thing, or are dealing with a single topic.

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Paragraphing permits you to subdivide material into parts and arrange those parts

into a unified whole that effectively communicates its message.

Paragraphs can be classified as:

1. Topical

A topical paragraph is basically a paragraph made up of a group of sentences

arranged around one main idea, or one topic. This is the type of paragraph you are

most familiar with. Topical paragraphs are probably the only type most student

think of as a paragraph. They are also called developmental paragraphs or body

paragraphs. They are usually found after the introductory paragraph and before

the concluding paragraph.Topical paragraphs consist of a statement of a main idea

and specific, logical support for that main idea.

Characteristics of a topical Paragraph

i)Must have a topic sentence which should appear early in the first few lines of the

paragraph preferably the 1st, 2nd or3rd line. The topic sentence tells you what the
paragraph is about. Because there's only one topic developed in each paragraph, there

should only ever be one topic sentence. The topic sentence of a paragraph is developed, or

built on, by the addition of supporting information and details.

ii) Unity

iii)Coherence

iv)Grammatical

v) Order (Direction of Movement)

2. Special: Introductory, concluding and transitory

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Introductions

Introductions or introductory paragraphs perform very important functions.

First, they must attract the reader, influencing him/her to read the remainder of

the essay. Second, they must not only introduce readers to the essay topic but

they must also limit that topic and identify the writer's attitude toward the topic.

Finally, they must provide readers with information regarding what is to be

expected within the remainder of the essay.

Every paper you write should have a main point, a main idea, or central message.

The argument(s) you make in your paper should reflect this main idea. The

sentence that captures your position on this main idea is what we call a thesis

statement. The thesis statement comes in the introductory paragraph and must be

concise and well-written.

A thesis statement must come early in your essay, e.g. in the introduction. This will

enable your reader to:

Establish your position and

Give your reader a sense of direction.

Your thesis statement should be

clear

specific

Short

In line with your argument

Must indicate your position

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Types of introduction Paragraphs

1. The introduction must be a road map for the rest of your essay

2. Anecdotal

3. Regular Triangular

4. Inverted Triangle

5. Summary

6. A wise word

7. Provoking question

8. Corrective introduction

9. Historical Review

Concluding Paragraph

This should be the last paragraph in the essay. Its purpose is to bring the essay to a

graceful end. The concluding paragraph gives the writer one final chance to leave a lasting

impression on the reader.

Ways of writing a concluding paragraph:

A brief summary of the paper's main points.

Restate the main idea of your essay, or your thesis statement

A provocative question.

A quotation.

Evoke a vivid image.

Call for some sort of action.

End with a warning.

Universalize (compare to other situations).

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Suggest results or consequences.

It is important to have a strong conclusion, since this is the last chance you have to

make an impression on your reader. The goal of your conclusion isnt to introduce

any new ideas, but to sum up everything youve written. Specifically, your conclusion

should accomplish three major goals:

Transitional paragraph

The transitional paragraph marks a transition in the paper from one section to

another, or from one thought to another, one sub-topic to another. It indicates to

the reader either that there will be a change in idea or topic or that there will be a

movement from a broad topic to a specific one. These types of paragraphs usually

are small and consist of one double or multiple sentences which begins with a

connector or a gerundive.

Example

Having explained the general importance of education, this research is now

going to discuss the importance of education as the fourth pillar in
humanitarian aid.

A transitional paragraph tends to be a short paragraph in an essay that announces

a shift from one section or idea to another. A transitional paragraph is most

commonly used to summarize the ideas of one part of a text in preparation for the

beginning of another part.

Chapter Nine

Library Skills

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Definition of library:

A library is an organized collection of books and other literary material kept for

reading, study and consultation.

A Library is a collection or group of collections of books and other materials

maintained for reading, study and research, organized to facilitate access by a

specific clientele and staffed by librarians and other staff, trained to meet the

needs of its users.

A University student is expected to read study and research in the library. A good

student visits the library often and knows how to access books in the library.

A good student must be information literate. The American Library Association

(ALA) presidential Committee on Information Literacy Final Report (1989) states

as follows:

To be information literate, a person must be able to recognize when information is

needed and have the ability to locate, evaluate and use effectively the needed

information. To realize this goal, it requires a structuring of the learning process

so that students are taught problem solving techniques for life-long learning.

Information literacy in institutions of higher learning is necessary for both

students and staff. The goal of information literacy is to ensure that users are

equipped and encouraged to learn from the range of information resources

available. It includes learning to use both formal and informal information

resources.

According to Bruce (1994) information literacy involves the following:

Understanding the nature of information society;

Acquiring values which promoted information access to use.

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Being able to implement the process of identifying an information need

locating, retrieving, evaluating and synthesizing the information required;

Developing a high level of communication skills, including the ability to

communicate with colleagues and information professionals;

Developing a sound knowledge of network sources and strategies for using

them; and

Developing the ability to manage the information retrieval through the

appropriate use of, for example word processors, spreadsheet, and

bibliographic management software.

Role of information

When well organized and disseminated information can be effective in the

following areas:

Facilitate planning, decision-making and problem solving.

Enhancing social economic cultural scientific and technological development.

Enable the development of the national economy.

Promotion of recreation and leisure.

Develop a cohesive nation of intelligent people

In Academia, information is required to:

Facilitate research, study and teaching; and

Enable success in studies, assignments and the passing of examinations.

Types of information resources

Information resources

These are materials that are used as resources of information for reference,

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research, study and recreation.

Information resources are found in form of books, newspapers, computer disks/

tapes, listening (radio), viewing (TV), and speaking (oral).

Books

UNESCO defines a book as a non periodical literary publication consisting of 49 or

more pages, covers not included.

A collection of leaves of paper or other material, written of printed, fastened

together in some manner with a cover.

In the USA for a publication to be called a book it must consist of 24 or more

pages.

Newspapers

These are serial publications usually printed on newsprint and issues daily, semi

weekly or weekly containing news, editorial opinion, regular columns, letters to the

editor, cartoons, advertisements and other items of current, often local interest

to a general readership.

Periodicals

These are publications with distinctive titles containing articles, stories or other

short works usually written by different contributors, issued in soft cover more

than once, usually at stated intervals.

Periodicals are published by scholarly societies, University presses, government

agencies, commercial publishing houses, private corporations, trade and

professional associations and other organizations.

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Journals

These are periodicals devoted to disseminating current research and commentary

on developments within a specific discipline sub discipline or field of study usually

published in quarterly or bimonthly issues which Libraries bind into continuously

paginated volumes.

Most journal articles are longer than five pages and include a bibliography or a list

of works cited at the end.

Journal articles in science and social sciences usually include an abstract preceding

the text, which summarizes the content.

Magazines

These are popular periodicals containing articles on various topics written by

different authors. Most magazine are heavily illustrated containing advertisements

and are printed on glossy paper. Articles are usually short (less than five pages) un

signed and do not include a bibliography or list of references. Most magazines are

issued monthly of weekly.

Abstracts

An abstract is a short statement of essential content of a book, article, speech,

report and dissertation. It gives the main points in the same order as the original

work.

Index

An index is a list of terminologies arranged alphabetically in the last pages of a

book. It has page numbers which direct the reader to the specific page of a text

on which the desired information can be found.

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Archival Sources

This is an organized collection of noncurrent records of an institution, government,

organization or corporate body. Archival sources are managed and maintained by a

librarian with special training known as an archivist.

Serial Publications

A publication in any format issued in successively numbered or dated parts or

issues, appearing at regular or irregular intervals and intended to be continued

indefinitely. In our library the serial or periodical catalogue is known as a Kardex.

Patents

A patent is an official document issued by the government in response to a formal

application process in which the applicant (usually the inventor) is granted the

exclusive right to manufacture, use, and sell an invention for a specified number of

years the document is assigned a patent number by the patent office for future

reference.

Standards

Standards are any criteria established by law, agreement, or custom, according to

which values, quantities, procedure performance, etc are measured or evaluated

and to which manufacturers, practitioners, researchers, etc seek to conform in

order to ensure quality and uniformity of results.

Audio- Visual Materials

This is a term used to describe non print materials such as films, film strips, slides,

video recordings, audio recordings, CD-ROMS, machine readable data files and

computer soft ware.

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Computerized Sources

CD-ROM Compact Disk Read Only Memory.

It is a small plastics optical disk 4.72 inches or 12 centimeters in diameter similar

to an audio compact disk. It is used for storing information in digital format. Once

information is stored it can be searched and displayed on a computer screen.

Information stored in a CD-ROM can not be changed or erased.

Online information resources

These are information resources accessed through the internet.

In libraries we have the Online Public Access Catalogue. It consists of

bibliographic records in machine readable format. These records can be accessed

from different computers through the library website.

The Internet

This is a network which inter connects computers of all types through out the

world. It enables users to communicate via email, transfer of data and program

files. The internet also enables users to find information on the World Wide Web

and access computer systems such as catalogues and electronic databases.

The Catalogue an important part of the library:

A Definition

A Catalogue is a list of books periodicals, maps or materials in a specific collection,

arranged in a definite order usually alphabetically, by author, title or subject.

The purposes of a library Catalogue are:

To enable a person to find any intellectual creation whether issued in print or non

print, when one of the following is known;

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The Author

The Title

The Subject

To show what the library has

By a given Author

On a given and related subjects

In a given kind of literature

To assist in the choice of a book:

As to the edition

As to its character ( Literary or character)

Classification of Books in the Library are classified

The Dewey Decimal Classification (DDC), or Dewey Decimal System, is a method

of books classification used in libraries. It was first published in the United States

in 1876 by Melvil Dewey, and has been revised and expanded through 23 major

editions, the latest issued in 2011. DCC is a system made up of ten classes, each

divided into ten divisions, each having ten sections. For example, class 600

("Technology") includes division 630 ("Agriculture and related technologies"), which

includes section 636 ("Animal husbandry").Practically, there are only 99 of 100

divisions and 908 of 1000 sections in total, as some are no longer in use or have not

been assigned.

The Decimal Classification introduced the concepts of relative location and relative

index which allow new books to be added to a library in their appropriate location
based on subject. Libraries previously had given books permanent shelf locations

that were related to the order of acquisition rather than topic. The

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classification's notation makes use of three-digit Arabic numerals for main classes,

with fractional decimals allowing expansion for further detail. A library assigns a

classification number that unambiguously locates a particular volume in a position

relative to other books in the library, on the basis of its subject. The number

makes it possible to find any book and to return it to its proper place on the library

shelves the classification system is used in 200,000 libraries in at least 135

countries.

List of Dewey Classes

000 General works, Computer science and Information

100 Philosophy and psychology
200 Religion
300 Social sciences
400 Language
500 Pure Science
600 Technology
700 Arts & recreation
800 Literature
900 History & geography

Library of Congress Classification

The Library of Congress Classification (LCC) is a system of library classification

developed by the library of congress. It is used by most research and academic

libraries in the U.S. and several other countries. The classification was invented by

Herbert Putnam in 1897, just before he assumed the librarianship of Congress. LCC

has been criticized for lacking a sound theoretical basis; many of the classification

decisions were driven by the practical needs of that library. Although it divides

subjects into broad categories, it is essentially enumerative in nature. That is, it

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provides a guide to the books actually in one library's collections, not a

classification of the world.

LCC Classification

Letter Subject area

A General Works
B Philosophy, Psychology and Religion
C Auxiliary sciences of History
D General and old world History
E& F History of America, British, French
G Geography, Anthropology and Recreation
H Social Sciences
J Political Sciences
K Law
L Education
M Music
N Fine Arts
P Language and Literature
Q Science
R Medicine
S Agriculture
T Technology
U Military Science
V Noval Science
Z General Information

Chapter Ten

Documentation

What are documentation styles?

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A documentation style is a standard approach to the citation of sources that the

author of a paper has consulted, abstracted, or quoted from. It prescribes

methods for citing references within the text, providing a list of works cited at

the end of the paper, and even formatting headings and margins. Using sources in

your research paper is an important part of building and supporting your argument.

Different academic disciplines use different documentation styles. It is important

to note that different disciplines use different documentation styles. However the

most commonly used documentation style by most universities is called the

American Psychological Association (APA) The mechanics of citing are complicated,

and vary in each format. Amoud University uses APA but does not restrict its

usage to disciplines where APA is not applicable.

American Psychological Association (APA)

University of Chicago Press (Chicago Manual of Style)

Modern Language Association (MLA)

Council of Science Editors (CSE)

American Chemical Society (ACS)

What is Citation

A citation is both a signpost and an acknowledgement. As a signpost, it signals the

location of your source (Source is the book or internet site or journal you have

gotten your information from). As an acknowledgement, citing reveals that you are

indebted to that source.

A citation can appear in different formats: within the text (in-text citation) at the

bottom of the page (footnotes), or at the end of the paper (endnotes).

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We cite when we have used other peoples works in our essay.

Why cite

Reasons Why Citation is Important

Citation is important because it is the basis of academics, that is, the pursuit of

knowledge. In the academic endeavour, individuals look at evidence and reason

about that evidence in their own individual ways. That is, taking what is already

known, established, or thought, they use their reasoning power to create new

knowledge. In creating this knowledge, they must cite their sources accurately for

three main reasons:

Reason One: Because ideas are the currency of academia

Citing sources is important because the core of academia is ideas. Citing enables us

to credit other writers for their contributions. When a writer cites ideas, that

writer honors those who initiated the ideas.

Reason Two: Because failing to cite is considered as plagiarism (Academic

stealing)

Using someone else's idea without giving credit, violates that person's ownership

of the idea. To understand this violation, envision the following scenario: You and

your friend are discussing some ideas from class during lunch one day, and you

make what you consider to be a particularly insightful observation. During class

discussion that afternoon, your friend brings up your observation but neglects to

point out that it is yours, not his. The professor compliments your friend on his

clear and insightful thinking.

You likely to feel that there's something unfair about your friends claim that your

idea was his or her own.

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That sense of violation you feel, the sense that something valuable has been stolen

from you, suggests why failure to cite sources hurts another person.

Reason Three: Because academics need to be able to trace the genealogy of

ideas.

How to cite

According to APA style, there are two ways to communicate to your reader that

youve used others work:

1. In your text, you need to show that youve paraphrased or directly quoted

someone else.

2. At the very end of your paper, you need to provide a list of all the articles,

chapters, books, and websites that youve used within the body of your text.

When to Cite

In-Text: within the text

When paraphrasing someone else.

When you paraphrase someone else, youre putting someone elses work

in your own words. To make that happen, you need to select only the

most important information and do one or both of the following:

Completely change the original wording.

Completely change the order of the ideas and words.

It is important to paraphrase because it shows your readers that you

can extract an authors ideas into a tight, compact sentence. While it

does require more effort than directly quoting an author, it is an

important skill that you have to demonstrate when youre writing an

academic paper.

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To signal to your reader that you have paraphrased an author, you need to

indicate the author and the year that the article/ chapter/book/website was

published.

Directly quoting someone else

When you directly quote someone else, you need to keep all or almost all of the

original wording intact. Directly quoting others work is effective, especially when

the original wording is powerful or when there is no way for you to reasonably

paraphrase the original wording.

To signal to your reader that you have directly quoted someone, you need to

use quotation marks around the quoted words and you need to indicate the

author, the year that the article/chapter/book/website was published, and the

page number or URL where the quotation can be found.

How to use direct quotation

1. Use active voice, the use of the personal pronoun I instead of this

researcher is acceptable. The use of he or she when presenting the work

of other authors is discouraged.

2. Block quotations should be single spaced, not double spaced, and should be

indented on the left (only) by 1/2 inch

APA GUIDELINES

a. Page margins are to be one inch for the top, bottom, and right side.

The left margin is 1.5 in your thesis.

b. Start page numbering on the first page of text (not the title page),

with it and each subsequent page (including the reference list)

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numbered at the top right margin;

c. Any tables or figures should be inserted into text, close to the place

cited (but where they are not broken by a page break) if possible.

d. Reference lists should be single spaced, with double spacing between

citations and arranged alphabetically

Citation and Referencing

One Author

Williams, J. H. (2008). Employee engagement: Improving participation in

safety. Professional Safety, 53(12), 40-45.

Two to Seven Authors [List all authors]

Keller, T. E., Cusick, G. R., & Courtney, M. E. (2007). Approaching the transition to

adulthood: Distinctive profiles of adolescents aging out of the child welfare

system. Social Services Review, 81, 453-484.

Eight or More Authors [List the first six authors, and the last author]

Wolchik, S. A., West, S. G., Sandler, I. N., Tein, J.-Y., Coatsworth, D., Lengua,

L.,...Griffin, W. A. (2000). An experimental evaluation of theory-based mother and

mother-child programs for children of divorce. Journal of Consulting and Clinical

Psychology, 68, 843- 856.

Magazine Article

Mathews, J., Berrett, D., & Brillman, D. (2005, May 16). Other winning equations.

Newsweek, 145(20), 58-59.

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BOOKS, CHAPTERS IN BOOKS, REPORTS.

General Form

Author, A. A. (Year). Title of work. Location: Publisher.

One Author

Alexie, S. (1992). The business of fancydancing: Stories and poems.

Brooklyn, NY: Hang Loose Press.

Corporate Author with an Edition and Published by the Corporate Author

American Psychiatric Association. (1994). Diagnostic and statistical manual of

mental disorders (4th ed.). Washington, DC: Author.

Anonymous Author

Dorlands illustrated medical dictionary (31st ed.). (2007). Philadelphia,

PA: Saunders.

Chapter in a Book

Booth-LaForce, C., & Kerns, K. A. (2009). Child-parent attachment relationships,

peer relationships, and peer-group functioning. In K. H. Rubin, W. M. Bukowski, & B.

Laursen (Eds.), Handbook of peer interactions, relationships, and groups (pp. 490-

507). New York, NY: Guilford Press.

ONLINE JOURNALS, MAGAZINES, NEWSPAPERS

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General Format - Databases

Author, A. A., Author, B. B., & Author, C. C. (Year). Title of article.

Name of Journal, xx, xxx-xxx. doi:xxxxxxxxxx

Article Retrieved from an Online Database

NOTE: Use the articles DOI (Digital Object Identifier), the unique code given

by the publisher to a specific article.

Senior, B., & Swailes, S. (2007). Inside management teams: Developing a teamwork

survey instrument. British Journal of Management, 18, 138-

153. doi:10.1111/j.1467-8551.2006.00507.x

NOTE: Use the journals home page URL (or web address) if there is no DOI.

OTHER ONLINE RESOURCES

General Form

Author, A. A. (Year). Title of work. Retrieved from web address

Online Report from a Nongovernmental Organization

Kenney, G. M., Cook, A., & Pelletier, J. (2009). Prospects for reducing uninsured

rates among children: How much can premium assistance programs help? Retrieved

from Urban Institute website: http:// www.urban.org/url.cfm?ID=411823

Online Report with No Author Identified and No Date

GVU's 10th WWW user survey. (n.d.). Retrieved from http://www

.cc.gatech.edu/user_surveys/survey-1998-10/

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Web Sites in Parenthetical Citations: To cite an entire Web site (but not a

specific document within the site), it is sufficient to give the URL of the site in

the text.

REFERENCE CITATIONS IN TEXT

APA utilizes a system of brief referencing in the text of a paper, whether one is

paraphrasing or providing a direct quotation from another authors work.

Citations in the text usually consist of the name of the author(s) and the year of

publication. The page number is added when utilizing a direct quotation.

CITING SECONDARY SOURCES

When citing in the text a work discussed in a secondary source, give both the

primary and the secondary sources. In the example below, the study by

Seidenberg and McClelland were mentioned in an article by Coltheart, Curtis,

Atkins, & Haller.

Seidenberg and McClellands study (as cited in Coltheart, Curtis,

Atkins, & Haller, 1993) provided a glimpse into the world

In the references page, you would cite only the secondary source you read not the

original study.

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Coltheart, M., Curtis, B., Atkins, P., & Haller, M. (1993). Models of reading aloud:

Dual-route and parallel-distributed processing approaches. Psychological Review,

100, 589-608.

Chapter Eleven

Functional Writing

Functional writing is writing that is geared towards a students academic and

professional life. It is writing that equips a student with the necessary skills to

write documents required in both academic and professional life such as: Formal

correspondence; official letters, emails, memos, reports, curriculum vitae (CV),

Business plans among others.

Formal letters

Formal letters are also called official or business letters and they fulfill official

functions, such as applying for a job, apologizing to the headmaster, asking for

permission to be away, applying for a place as a pupil, etc. it is important for us to

train our learners to write as many types of formal letters as possible. Note the

following characteristics of formal letters.

1. The address of the writer is on the right hand-top-corner.

2. The date of writing is one line below the writer's address.

3. On the left-hand side, beginning on the line below the date is found on at

least three lines:

a) The position (title) of the person to whom the letter is written (e.g. manager,

president, headteacher) followed by their name.

b) The place where he/she is working.

c) The addressee's address.

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4. The way addressees are greeted (addressed), called the salutation, is written

two lines below the address, below the addressee's address, e.g.

"Dear Sir,

"Dear Madam,"

"Dear Mr . ,"

"Dear Mrs .."

5. The subject of the letter is written two lines below the salutation, following

REF: which is in the left margin. The subject is written in capital letters and is

underlined. It summarises the purposes of the letter.

6. The main body of the letter follows. Notice how it is begun, the details of

information given and the language of the letter.

7. The complimentary close is a polite, formal expression that is written before the

writer's signature: e.g.

Sincerely.

Your Faithfully

8. Sometimes the writer may have to pass the letter through someone else for

approval. For example:

i) . A pupil through his/her head of school

ii) . A secretary of a school club through the teacher in charge of that

club (patron)

iii) . A primary school teacher through his/her DEO.

In this case, "through" comes immediately below and a line after the addressee's

address and is written

THRU.

That is, between parts 3 and 4 above.

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Curriculum Vitae

What is a CV?

CV stands for curriculum vitae, which is Latin for 'course of life'. It is a summary

of your experience, skills and education.

In the USA and Canada it is known as a rsum - this is the French word for

summary.

A Curriculum Vitae is a self-marketing tool and getting an interview can depend on

how good your CV is. Your CV is your chance to show an employer you have the skills

and experience needed, and that you are the right person for the job. However,

the way you present your CV can have an overwhelming influence over whether your

CV is even read, let alone get you that all important interview. You will need to

consider what to include, how much detail is needed and how to make your CV stand

out from all the others.

What to include in your CV

Construct your CV with your prospective employer in mind. Look at the job

advert or specification and think about what the job involves, and what the

employer needs. Find out about the main activities of the employer.

Tailor your CV to the job. Your CV shouldn't be your life story but should

be tailored for the job you're applying for, focusing on the parts that are

important for that particular job.

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Make your CV clear, neat and tidy. Get somebody to check your spelling

and grammar. No-one wants to read a CV that is squashed together and

includes too much information. Your CV should be easy to read with space

between each section and plenty of white space. Use left-justified text as

it's easiest to read, using black text on good quality white or cream paper.

View your experience in a positive light. Try to look objectively at your

experiences (even the bad ones) and identify what you learned or what skills

you developed in the process. This is the picture you should present to the

employer.

Place the important information up-front. Put experience and education

achievements in reverse chronological order.

Include experience and interests that might be of use to the employer: IT

skills, voluntary work, foreign language competency, driving skills, leisure

interests that demonstrate team skills and organization/leadership skills.

Put your name and email address on every page - in case the pages of your

CV get separated.

Use positive language. when describing your work achievements use power

words such as launched, managed, co-ordinated, motivated, supervised,

and achieved.

Quote concrete outcomes to support your claims. For example, This

reduced the development time from 7 to 3 days or This revolutionized the

companys internal structure, and led to a reduction in overheads from

23,000 to 17,000 per year.

Make use of the internet for sample CVs and CV templates - to help

maximize the impact of your CV and to get inspiration for layout and tone.

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What not to include in your CV

Hand-write or type your CV. This looks unprofessional and old fashioned.

Include information which may be viewed negatively failed exams,

divorces, failed business ventures, reasons for leaving a job, points on your

driving license. Dont lie, but just dont include this kind of information. Dont

give the interviewer any reason to discard you at this stage.

Include anything that might discriminate against you such as date of

birth, marital status, race, gender or disability.

Include salary information and expectations. Leave this for negotiations

after your interview, when the employers are convinced how much they want

to employ you.

Make your CV more than two pages long. You can free up space by leaving

out or editing information that is less important. For example, you do not

need to include referees just state they are available on request. Dont

include all of the jobs you have had since school, just the relevant ones. Add

details about your most recent qualifications, which are more relevant, but

summarize the rest.

Dilute your important messages. Dont bother with a list of schools you

attended with grades and addresses, dont include a long list of hobbies, or a

long work history. Concentrate on demonstrating that the skills they need,

what you have achieved by applying the skills you have and what benefits

your clients have gained from your work.

Use jargon, acronyms, technical terms - unless essential.

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Lie - employers have ways of checking what you put is true, and may sack you

if they take you on and find out you've lied to them.

Include a photo unless requested.

Make your CV visually appealing. Look at how others have done their CV. Ask

your professors and colleagues for examples.

Start your CV with general contact information that includes your name,

address, telephone, fax, email and url (if you have a web page about yourself

as a professional).

Include these sections in your CV: contact information; education and

experience. Include these sections depending on your strengths and

interests: honors and awards (from post-secondary school); teaching and

research interests; publications; presentations; professional activities

(committee memberships, intern experiences, relevant volunteer work); skills

(second language and/or computer proficiencies); and references (you may

include these or indicate they are available on request).

Check your CV carefully for spelling and typographical errors.

Use formatting such as bullets, italics or bold font only sparingly and use

paper that is white, beige or a neutral color that weighs between 20# and

50#.

What Not to Do When Writing a CV

Don't try and do it all by yourself the first time. Seek help from others

such as faculty advisors, career specialists or colleagues.

Don't worry too much about length there are no rules on length. The CV

should be professional and should include your important data.

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Don't include the following information. These things are not necessary: age;

ethnic identity; political affiliation; religious preference; hobbies; marital

status; sexual orientation; place of birth; photographs; height; weight and

health.

Don't pad your CV by listing excessively detailed information about research

or teaching. Instead, provide the titles of research projects and course

names along with brief summaries of your work.

Don't include information that is humorous. The CV is not the place for

humor or being "cute."

Report Writing

Reports are systematic, well organized documents used to communicate

information which has been compiled as a result of research and analysis of data

and of issues. Reports can cover a wide range of topics, but usually focus on

transmitting information with a clear purpose, to a specific audience.

Therefore a report is a presentation of facts and findings aimed at forming an

opinion or recommendation. We can also describe a report as a prepared account of

what happened, about a particular event and so is a document explaining an

occurrence. Reports are often structured in a way that reflects the information

finding process and the writing up of the findings: that is, in a summary of the

contents, introduction or background, methods, results, discussion, conclusion

and/or recommendations. The inclusion of recommendations is one reason why

reports are a common form of writing in every profession and academics, since the

informed recommendations are useful for decision making. A report may be a single

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report or a series of them depending on what is being reported and the duration of

the occurrence.

What is a good report?

Good reports are documents that are accurate, objective and complete.

They should also be well-written, clearly structured and expressed in a way

that holds the reader's attention and meets their expectations. The true

value of the research may be judged through a report since. Thus the quality

and worth of work can be judged by the quality of the written report. Its

clarity, organization and content" (Blake & Bly, 1993: 119).

In summary, a good report:

Must meet the needs of the readers and answer the questions in their

minds;

Must be at the right level for the readers. Some readers have an in-depth

knowledge of the subject while others may be decision-makers without

specialized, technical knowledge;

Must have a clear, logical structure-with clear signposting to show where the

ideas are leading

Must give a good first impression and be presented well in an orderly and

chronological manner;

Must not make assumptions about the readers understanding;

Must be grammatical and concise having a time reference.

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Scope and structure

The scope and style of reports vary depending on three key factors:

The report's intended audience,

The report's purpose and

The type of information to be communicated;

For example, technical reports communicate technical information, so the degree

of technicality in the report will depend on the reader's familiarity and

understanding of technical concepts. All report are presented in formal and

organized format backed with statistical evidence where necessary.

Functions of a Report

Reports are used for:

Judging performance

Informing change

Fact finding

Pointing Causes of problems e.g., low margins, high rate of staff turnover,

accidents in factory etc.

Suggesting measures to overcome the business problems.

For improvement of operational or technical assignments, planning

procedures, and solving problems.

Decision Making.

Types of Reports

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1. Academic Report. These are usually detailed and in most cases targeting

academicians. They are of high content and the producer and the reader are

at the same level or a little different.

2. Professional Report. Professional reports are for informing and persuading

people as well as initiating change. They may be detailed depending on the

targeted audience and taste of the sponsor. In most cases they have a

mixed audience made up of those who may understand the in-depth of the

subject content and non technical people like the decision-makers.

3. Formal Report. The formal report collects and interprets data and reports

information. The formal report is complex and may even be produced in

bound book volumes. It is often a written account of a major project.

Examples of subject matter include new technologies, the advisability of

launching a new project line, results of a study or experiment, analysis of

relocation for corporate relocation, an annual report, or a year old review of

developments in the field.

4. Technical and Special Reports. The technical report is a category, not by

type. Many industries and disciplines need specialized reports. Within the

insurance industry and in police work, there are needs for specialized

accident or incident reports.

5. Feasibility report. The feasibility report defines a need or proposed idea,

then analyses, compares and recommends a course of action. When your

organization is considering a new location, expansion, or purchase of new

equipment, for example, its imperative that you look closely to see which

course of action is best and if that course of action is likely to succeed.

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Parts of a report

1. Title

The title page should also contain details, including:

i) Full title of the report;

ii) Name(s) of the author(s);

iii) Purpose for which the report is prepared;

iv) Name of the institution for which the report is prepared;

v) Month and year of report.

2. Executive summary: Executive summary is the summary of the whole report in

a logical order. This should highlight the purpose, research methods,

findings, conclusions, and recommendations. An executive summary should be

written in the past tense and should not be longer than 1 page. Though this

section is included in the first part of the report, it is easier to write this

part, after completing the rest of the report.

3. Introduction; This is one of the most important paragraphs. An effective

introduction introduces the topic and purpose of the report or essay and

outlines your approach, i.e. the main ideas that will be developed within it.

After reading just the introduction, the reader should be able to know (i)

the purpose of the paper and (ii) the main ideas which will be covered within

it.

4. Method/Methodology: This is the section where you explain the methods

used in your research. If it is a scientific research, you can describe the

experimental procedures.

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5. Results\Findings: This section presents the results or findings of your

project/research. You can also present data using visual methods such as

tables, graphs, etc. However, do not interpret the findings here.

6. Discussion: In this section, you can explain what the above results mean. You

can also analyze, interpret and evaluate data, note trends, and compare

results with theory. Generally, this is referred to as the most important

part of the report.

7. Conclusions: This is a brief summary of findings. Conclusion should not be

confused with Results/Findings section as the conclusion is a simplification

of the problem that can reasonably be deduced from the findings.

8. Recommendations: In recommendation section, suitable changes, solutions

should be provided.

9. Appendices/ Annexes. These generally contain detailed information which is

not essential in the main chapters of the report but which need to be

reproduced. Examples of material suitable for appendices include a copy of

any questionnaire or interview outline used in the research, economic

information, background information on companies used in case study, list of

abbreviations used in the report, etc.

Steps to Follow when Writing a Report

1. Plan

Before putting pen to paper (or fingers to keyboard!), it is important to plan how

you will approach to the assignment of writing a report. Planning includes:

Define the purpose - Make sure you have carefully read and analysed the

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assignment and have a clear idea of the exact purpose.

Gather information - Use a variety of sources in your fact finding, and reference

the sources accurately. When gathering information, take into account the

following details:

Authorship (who has written this material?)

Bias (might the author be biased in any particular way)
Currency (how up-to-date or relevant is this source?)

Remember to keep track of each source you use, so that you'll be able to correctly

reference each of your sources in the final essay.

During the planning stage try to impose the tentative structure your material

will adopt. However, do not impose a structure too early; gather your ideas, assess

them, then organize and evaluate them. Once this is done, you can identify the 3 to

5 main ideas around which to structure the report or essay. The overall structure

of a report or essay should look something like this:

Introduction - outlining your approach to the report or essay

Body - 3 to 5 main points; 1 or 2 paragraphs for each main point

Summary and/or conclusions - summarize/conclude your main message

List of references - list all sources used in preparing the report or essay

2. Write

Many people unfortunately begin the report writing process at this stage. It

becomes much easier to write a good paper after you have clarified the purpose,

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gathered the relevant information, assessed and evaluated the information, and

planned the structure as explained in the planning stage above.

Writing must begin with a rough draft of each of the main sections first. After

this, you can more easily write the introduction (outlining your approach) and the

summary/conclusion (summarizing the key ideas of the report or essay).

3. Reference your Sources

4. Review; Once your first draft is written, it's time to refine and revise, taking

care to use a clear writing style. Finally, proof-read from start to finish; it is often

useful to ask someone else to do this, as errors can go unnoticed when you have

worked on a piece of writing for some time.

5. Write the final draft of the report

The final draft must be written professionally, the same way as you would speak.

Write the way you would speak in a formal professional business setting. Use the

register of your profession. Do not use jargon. Avoid complex words which you

would not normally use in everyday speech and everyday life. The material should

be capable of being understood by the average man in the street. The language and

tone should be professional/academic.

Use short sentences. We normally say use KISS: Keep it short and sweet.

Avoid redundant words. These are flowery words. Words that do not add meaning.

Eliminate redundant words from sentences, while at the same time retaining the

full meaning of the sentence. Do not include words where their omission would

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make no difference to the meaning of the sentence.

Length and format:

Maximum length, in terms of number of words, may be specified. There is however

no relationship between quality and length of report. Nonetheless, there is a trend

towards concise, brief reports. Briefer reports are more likely to reflect sharp

and clear thinking (Allen, 1973).

Choice of font and spacing should be double spacing, in Times New Roman 12 font.

Using tables and figures

Tables are very powerful tools for summarizing material. If they are well

structured they can communicate a lot of information very parsimoniously. Figures,

similarly, are powerful communication tools. Commentary should come before (not

after) tables and figures. However, there are occasions where comments may

follow rather than precede tables and figures.

When writing a report;

1. Dont use no double negative or emotional words;

2. Make each pronoun agree with their antecedent;

3. Use connectors;

4. Verbs must to agree with their subjects and case;

5. Punctuate your report professionally;

6. Correct spelling.

Format for Report writing

1. Memos

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A memo, short for memorandum, is a type of routine report an organization

prepares for internal communication purposes. It is impersonal and objective in its

tone, and its length ranges between a sentence or two to several pages. Most

memos begin with background information, including information on the sender,

receiver, the date, subject and location in case the memo refers to an event. A

memo is the most informal type of report format.

2. Letter Report

Letter reports are usually one-page documents used for external communication

purposes. They are in block format and include standard features of letters, such

as the senders address, receivers name and address, date, salutation, body,

acknowledgment and senders signature. Letter reports normally are typed on a

company letterhead.

3. Formal Reports

Formal reports follow a methodical structure and communicate knowledge, results

and findings to a range of internal and external readers. Most formal reports

contain a title page, cover letter, table of contents, list of tables and illustrations,

executive summary, an extensive body and references. The title page lists the

name of the report, date of completion and name of author or company. The cover

letter summarizes the purpose of the report, its importance and any required

follow-up action needed. The table of contents lists the major topics in the report

along with their page numbers. The executive summary highlights the report's main

points, the report body also may include conclusions and recommendations, and the

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references page notes the sources cited in the report.

4. Semi-Formal Reports

A semi-formal report, also called a titled document, is a shorter, less complex

version of a formal report. Semi-formal reports typically have multiple pages

including a title page, introduction page, a body and references.

Business Plan

A Business Plan helps you evaluate the feasibility(Possibility) of a new business

idea in an objective, critical, and without being emotional. A plan can be meant for

external purposes and so must be very formal. If you intend to present the plan to

outsiders as a financing proposal then the presentation quality must be formal and

professional and must include a thorough financial analysis.

An internal plan may be less formal.

When one is planning to write a business plan, one must ask the following questions:

Marketing Is there a market? How much can I sell?

Management Does the management team have the skill required?

Financial Can the business make a profit?

A plan provides an operating strategy to assist you in running the business and

improves your probability of success. Your strategy must:

Identify opportunities and avoid mistakes;

Develop production, administrative, and marketing plans

Create budgets and projections to show financial outcomes

A plan communicates your idea to others, serves as a selling tool, and provides

the basis for your financing proposal.

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Determine the amount and type of financing needed;

Forecast profitability and investor return on investment;

Forecast cash flow, show liquidity and ability to repay debt;

Who will use the plan?

- The plan can be used to solicit (raise) for funds,

- The plan acts as a monitoring and Evaluation tool.

Basic Business Plan Guidelines

Writing a Business Plan takes a lot of time especially if it is for a new business that

requires a lot of research.

A typical plan will have three sections.

Section One should be thorough and is a written section describing Management

and Marketing aspects of the business. Although thorough, this section must also

be concise and to-the-point. Use headlines, graphs and "bullets" to improve

readability. Length of this section is usually 10 - 20 pages.

Section Two includes financial projections and describes in numbers the outcome

of your business strategies and plans. Your financial projections should be based on

facts and research, not wild guesses. Be prepared to justify your numbers.

Section Three contains supporting information to reinforce the first two

sections. This sections contents will vary with your type of business.

Owners should be very involved in the planning process. Hiring someone to do it or

delegating it to someone who is not a key member of the company will result in an

inferior plan.

A business with no plan (or a poor plan) is a leading cause of business failure. A

good business plan improves your chances of success.

Ways to Ruin Your Business Plan

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These errors in business plan preparation and presentation will undermine the

credibility of the plan and hurt your chances to receive funding:

Submitting a rough copy, (with coffee stains and typos) tells the reader that

management doesnt take the planning process seriously.

Outdated historical financial information or unrealistic industry comparisons

will leave doubts about the entrepreneurs planning abilities.

Unsubstantiated assumptions can hurt a business plan; the business owner must

be prepared to explain the why of every point in the plan.

Too much blue sky - a failure to consider prospective challenges will lead the

reader to conclude that the idea is not realistic.

A lack of understanding of financial information. Even if someone else prepares

the projections, the owner must be able to explain them.

Lack of specific, detailed strategies. A plan that includes only general

statements of strategy (We will provide world class service and the lowest

possible price.) without important details will be dismissed as fluff.

No indication that the owner has anything at stake. The lender expects the

entrepreneur to have some equity capital invested in the business.

Unwillingness to personally guarantee any loans. If the business owner isnt

willing to stand behind his or her company, then why should the bank?

Starting the plan with unrealistic loan amounts or terms. Do your homework

and propose a realistic structure.

Too much focus on collateral. Even for a cash-secured loan, the banker is looking

toward projected profits for repayment of the loan. Cash flow should be

emphasized as the source of repayment.

Business Plan Outline

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Cover Sheet: Business Name, Address, Phone Number, Principals

Statement of Purpose (Vision and Mission statement) ,

Executive Summary or Statement of Purpose

Table of Contents

Section One: The Business

A. Description of Business

B. Products/Services

C. Market Analysis

D. Marketing Plan

E. Location

F. Competition

G. Management and Operations

H. Personnel

I. Application and Effect of Loan or Investment

Explanation for Description of the Business

Part A provides an overview of key information which is developed in greater detail

in the following pages.

Aim for clarity and simplicity in this part. Too much detail gets in the way of the

main ideas. Test Can you explain your basic business idea?

Basic Questions:

1) What general type of business is this?

2) What is the status of the business? Start-up, expansion or take-over?

3) What is the business form? Sole Proprietorship, Partnership, Corporation or

Limited Liability Company?

4) What are your products?

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5) Who are (will be) your customers?

Additional Questions for Start-Ups:

1) Why will you be successful in this business?

2) What is your experience with this type of business?

3) What will be special or unique about this business?

4) Why will your business be successful?

Additional Questions for Purchase of Existing Business:

1) When and by whom was the business founded?

2) Why is the owner selling?

3) How was the purchase price determined?

4) What are the current financial conditions and trends?

5) How will your management make the business more profitable?

Writing a Business Plan Georgia State SBDC 7

B. Products/Services

In this section, describe your product offering. This will include details of product

features and an overview of unique technology or processes. But dont stop there

and dont focus too much on technology. You must also describe the product

benefits and why customers will want to buy.

For most businesses, the products/services are not totally unique. If yours are,

take advantage of this while you can and plan for the competitive battles that will

come.

If your products/services are not unique, you must find a way to position your

products/services in the mind of your customer and to differentiate them from

the competition. Positioning is the process of establishing your image with

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prospects or customers. (Examples include: highest quality, lowest price, wider

selection, Best customer service, faster delivery, etc.)

Basic Questions:

1) What products/services are you (will you be) selling?

2) What are the features and benefits of what you sell?

3) What Position do you have (or want to have) in the market?

4) How do your products/services differ from the competition?

5) What makes your products unique and desirable?

6) Why do (will) customers buy from you?

C. Market Analysis

For start-ups or existing businesses, market analysis is important as the basis for

the marketing plan and to help justify the sales forecast. Existing businesses will

rely heavily on past performance as an indicator of the future. Start-ups have a

greater challenge since they will rely more on market research using libraries,

trade associations, government statistics, surveys, competitor observation, etc. In

all cases, make sure your market analysis is relevant to establishing the viability of

the business and the reasonableness of the sales forecast.

Questions for Existing Businesses:

1) Who are your current customers? (List largest customers or categories.)

2) What do they buy from you?

3) Why do they buy from you? (Quality, Price, Reputation, etc.?)

Basic Questions:

1) Who are the purchasers of your products or type of products? (Geographic,

Demographic and Psychographic characteristics)

2) What is the size of the market? Is it growing?

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3) What is (will be) your share? How will your share change over time?

4) What is the industry outlook?

5) Are there segments of users who are under-served by competition?

6) Do any of these under-served segments present opportunities?

D. Marketing Plan

In this section, you include the highlights or your detailed marketing plan. The

basic components of a Marketing Plan are:

What are you selling? (What benefits do you provide and what position or image

do you have?)

Who wants the things you sell? (Identify Target Markets)

How will you reach your Target Markets and motivate them to buy?

(Develop Product, Price, and Promotional Strategies)

Product Strategies

1) How will products be packaged?

2) How broad will your product line be?

3) What new products will you introduce?

4) What Position or Image will you try to develop or reinforce?

Pricing Strategies

1) What will be your pricing strategies? (For example: Premium, Every Day

Low Price, Frequent Sale Prices, Meet Competitor Price, etc.)

2) How will you compare with competition and how will they respond?

3) Why will customers pay your price?

4) What will be your credit policies?

5) Is there anything about your business which insulates you from price

competition?

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6) Can you add value and compete on issues other than price?

Promotional Strategies

1) Who are your Target Markets?

2) How will you reach your Target Markets? (What Media will you use?)

3) How will you motivate them to buy? (What Message will you stress?)

4) What is the cost and timetable for implementation of the marketing plan?

E. Location

Locations with greater customer traffic usually cost more to buy or rent, but they

require less spending for advertising to attract customers. This is especially true

of retail businesses where traffic count and accessibility are critical.

Basic Questions:

1) What is the business address?

2) Is it owned or leased? If leased, what are the terms?

3) Are renovations or modifications needed, and what are the costs?

4) Describe the property and the surrounding area.

5) Why is this a good location for your business?

For Mail Order, Telemarketing, Manufacturing, Consulting, or other companies

where the customer does not purchase while physically at the business address,

less location detail is needed. Modify the location section to fit your situation. In

some cases, a good location may be one close to suppliers, transportation hubs or a

complementary business that will also attract your Target Market.

F. Competition

"Who is your competition?" is one of the first questions a banker or investor will

ask. Business by nature is competitive, and few businesses are completely new. If

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there are no competitors, be careful; there may be no market for your products.

Expand your concept of competition.

Basic Questions:

1) Who are (will be) your largest competitors? List them.

2) How will your operation be better (and worse) than your competitors?

3) How are competitors doing? What are their sales and profits?

4) (If Start-Up) How will competition respond to your market entry?

G. Management and Operations

Because management problems are the leading cause of business failures, it is

important to discuss management qualifications and structure. Resumes of

Principals should be included in supporting data. If your business will have few

employees and rely heavily on outside professionals, list these key people and their

qualifications. If you are seeking financing, include personal financial statements

for all principals in supporting data section.

Basic Questions:

1) What is the business management experience of the management team?

2) What are the functional areas of the business?

3) Who will be responsible for each functional area?

4) Who reports to whom?

5) What will salaries be?

6) What management resources outside the company are available?

7) How will your products/services be produced? (Describe manufacturing

processes, proprietary technology and key supplier relationships.)

H. Personnel

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The success of many companies depends on their ability to recruit, train and retain

quality employees. The amount of emphasis in your plan will depend on the number

and type of employees required.

Basic Questions:

1) What are the personnel needs now? In the future?

2) What skills must they have? What training will you provide?

3) Are the people you need available?

4) What is their compensation? What fringe benefits will be provided?

I. Application and Effect of Loan or Investment

This section is important whether you are seeking a loan, outside investment

(equity) or investing your own money.

Basic Questions:

1) What is the total investment required?

2) How will the loan or investment be used?

3) How will the loan or investment make the business more profitable?

4) When will the loan be repaid?

5) If you are seeking equity (selling part of the business to an investor):

6) What percent of the company are you willing to give up?

7) What rate of return is possible for the investor? (Note: If your business plan

will be presented to private investors, seek legal counsel to be sure you are in

compliance with securities laws.)

Section Two: Financial Data

A. Projected Financial Statements

- Income Statements

- Cash Flow Statements

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- Balance Sheets

- Assumptions to Projected Financial Statements

B. Break Even Analysis

C. Sources and Uses of Funds

Projected Financial Statements

The basic purposes of financial projections are:

Establish the profit potential of the business, given reasonable assumptions

Determine how much capital the company needs and how it will be used

Demonstrate the business can generate the cash to operate and re-pay loans

It is usually helpful, but not necessary, to complete at least a rough draft of

Section One (the written section) before attempting the financial section. In the

written section, you will develop and describe your strategies for the business.

In the financial section, you will estimate the financial impact of those strategies

by developing projected Income Statements, Balance Sheets, and Cash Flow

Statements. It is usually recommended that these projected statements be on a

monthly basis for at least the first twelve months or until the business is

profitable and stable. Activity displayed beyond the monthly detail may be in

summary form (such as quarterly or annually.) The forecast period for most

business plans is two to four years.

Before you start developing projected financial statements, gather the suggested

information on the following pages. The personal computer is an excellent tool for

financial projections; and those with a good background in accounting and personal

computer spreadsheets may want to create their own financial forecast model.

(There are also some specialized software programs which have basic templates to

help with your financial forecast.)

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The quality of your projection depends on the accuracy of the assumptions.

Existing businesses will rely heavily on past financial results as the basis for their

forecasts. Start-ups have greater challenges. They must do extensive research to

prove the reasonableness of their numbers. Examples of sources include:

Industry data from public sources and trade associations, personal interviews with

potential customers and people in the business, competitive observation and

analysis, etc.

Steps in Financial Projections

For items 1 and 2, use the following Fixed Asset/Start-up Expense List.
1) Estimate fixed asset requirements for the first year. Include Land,

Buildings, Leasehold Improvements, Equipment, and Vehicles.

2) Estimate any start-up or one-time expenses. Include any expenses needed to

begin operation such as legal fees, licenses, and initial marketing costs.

For item 3, use the following Unit Selling Price and Cost Analysis sheet.
3) Define each unit of your product or service and estimate the selling price

and direct cost per unit. In the appropriate places on the form, estimate Cost of

Sales and calculate Gross Profit as a percentage of the selling price.

For items 4 through 6, use the following Projected Income Statement.

4) Estimate sales by month for at least one year. (Unit sales price times the

number of units.) Consider how start-up, marketing, and seasonal factors affect

sales.

5) Estimate monthly Cost of Sales and Gross Profit based on the percentages

of sales calculated in #3 above. Use a weighted average if multiple product lines.

6) Estimate and itemize fixed expenses by month for at least one year.

Include things like rent, insurance, utilities, salaries, marketing, legal/accounting,

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etc. Determine all categories which apply to your business, but dont include

expenses here that are in cost of goods (services) sold.

Research items 7 through 10, and provide a short narrative.

7) Describe the amount of inventory (if any) required to support the sales

forecast.

Express in number of days sales or turnover if possible.

8) Describe your credit, sales, and collections policies. If you will make sales on

credit, estimate the number of days after the sale before the average customer

pays.

9) Describe how fast you must pay your vendors for any items you will purchase.

10) Also: Estimate obligations for Income Taxes.

- Businesses already in operation will need the latest Balance Sheet.

Section Three: Supporting Documents Historical financial statements, tax

returns, resumes, reference letters, personal financial statements, facilities

diagrams, letters of intent, purchase orders, contracts, etc.

Minute Writing

Minutes are also referred to as protocols or meeting notes. Taking Minutes forms

an essential part of most meetings and are the immediate written record of a

meeting. Minutes characteristically describe the events of the meeting, includes a

list of attendees, a statement of the matters considered by the participants, and

related responses or decisions made about the matters discussed. Minutes are a

summary of what has been discussed during a meeting. They are authentic

documents which must be taken seriously especially because they can be used in a

court of law.

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Meeting minutes keep an official account of what was done or talked about at

formal meetings, including any decisions made or actions taken.

They are taken during a formal meeting of the board of directors or shareholders

of a corporation, such as initial and annual meetings. Taking minutes is a skilled job

because the minute taker has to follow what can be confusing and inarticulate

debates and summarise accurately what was said. Meeting minutes are effective

contributor to successful meetings and must be appropriately written and

distributed in time. The main problem with reports is that they take a long time to

be written down and after the meetings they must be sent quickly to let everyone

know their next projects or actions.

Functions of Minutes

1. To protect the organization and the staff.

2. To record Action Points, i.e., what actions have been decided upon, who is

responsible and what the milestones and deadlines are.

3. They record summaries of the discussions held at the meeting.

4. Act as a grounding and authentic basis for decisions made.

5. Are legal documents and can be used in courts and in Banks.

6. It is helpful to record the meeting so the recording can be referenced for

details and to clarify information later.

Stages in Minute Taking

1. Preparation/Planning

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The taking of minutes begins with preparation to take the minutes in an upcoming

meeting. Preparation for the meeting includes:

gathering the agenda,

minutes from the last meeting,

any documents that will be discussed at the meeting and

Writing material or tape recorder.

During the meeting

This is the time when the actual recording of minutes takes place. Minutes can be

recorded on paper or on a laptop.

After the meeting

After the meeting the minutes should be checked with the chairperson to confirm

accuracy and then circulated to all attendees and anyone else affected by any

decisions taken at the meeting. One single email can be sent to everyone present at

the meeting, plus anyone else who needs to be informed.

What to include in Munities

Title: Name of the group meeting, Date, Time, Venue

The names of the participants

Agenda items

Calendar or due dates

Actions or tasks

The main points

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Decisions made by the participants

Record what is the most important points

Future decisions

STEPS IN MINUTE TAKING

1. Start with the goal of the meeting

At the top of the meeting minutes, put the agenda below the title. Its easier to

take minutes when you know what exactly youre expected to accomplish in the

meeting. If youre not sure about the agenda of the meeting, ask.

2. List who is present at the meeting

List everyone who attends. Get names of people you dont know up front, since youll

need their names as you record the meeting. You should pass around

an attendance sheet. Dont forget to include anyone whos attending the meeting

remotely (via video or teleconference). And list that not in attendance.

3. Record the start time

By capturing the time start and date in the meeting minutes, you can begin to see

if there is a systemic issue with timely starts and bring this concern to the

participants after enough data is captured.

4. Capture key items

Taking meeting minutes is not like the 1960s movies where the secretary comes

into the boardroom and sits quietly not participating in the meeting. Youre

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expected to contribute, so you cant spend all your time capturing whats been said.

The key items you want to get down are:

What is discussed

What is decided

What is accomplished

What are the next steps/actions

For important discussions/debates, provide all perspectives (using an anchor chart

or some other shorthand). If a decision was made, state it before describing how it

came to pass. In todays world of inattention, get to the point first then tell the

story. The meeting minutes should not be a full transcript; they should just enough

to trigger a recall of the meetings most significant actions.

Its important to record not just what was decided, however, but how and by whom.

Was the decision the result of a team vote, a consensus, or a decider who made

the decision for the group? Oftentimes when an organization struggles, it looks for

scapegoats to blame for certain outcomes. An accurate recording of the minutes

helps ensure that individuals are not blamed for group decisions.

5. Describe the next steps/actions in detail

What actions need to be taken? The actions must be specific so that when

you or others look back at these minutes they know exactly what is

expected.

Who is responsible for each action? There should always be a directly

responsible individual (DRI), even if a team is assigned to work on the action.

A DRI control the actions, drives it forward, and ensures it doesnt fall

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between the cracks. That said, list all the team members participating in

this action, not just the DRI.

Describe what will the measurable outcome(s) will be.

What resources are needed? Too often actions are initiated and decisions

are made without the necessary resources to complete the actions. This is a

great way to slow down the organization. The way to speed it up is to

determine the resources required and provide advance approval for the them

if possible.

When will the action commence and end? Often leaders become annoyed

because they remember making a decision and then forget when they should

be seeing progress. By both putting a start date and end date, it creates

clarity for all meeting participants about what is expected.

When will the DRI report back? Indicate whether the DRI will be

reporting back at a future meeting or to a specific party.

How should the DRI report Back? Some organizations will want formal

presentations, others a small blurb in a weekly report. In order to satisfy all

participants find out the form the reporting back to the team should take.

6. Dont belittle or embarrass anyone

Keep the minutes clean, upbeat, and professional.

7. Edit & proof the meeting minutes

Things which matter most must never be at the mercy of that which matters

least, said Aristotle. Typos and grammatical errors sometimes distract readers

from what matters most. Check for errors, and also make sure the minutes are

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clear, crisp, and concise. Cut out anything that isnt significant. If possible, have

someone proof your minutes before you distribute them.

8. Disseminate the Minutes

Timeliness is next to Godliness (or at least highly respected in organizational life).

You should aim to get the minutes out within an hour of the meeting and at latest

by the end of the day. By providing the feedback quickly, you will elevate the

importance and urgency.

9. Attach relevant documents

Attach any handouts or documents electronically, so that all participants and non-

participants have easy access to them.

10. Ask a question when distributing the minutes

When distributing meeting minutes, ask a question via e-mail to the participants, so

that they will have to look at the minutes to respond. If you dont ask a question,

they will likely allow the email to be consumed by a flood of other equally important

emails. You might ask if you got a particular point correct, or if you got the

assignment correct for Mrs. Murphy

Reference

Fitikides, T. J. Common Mistakes in English. London: Orient Longman, 1984.

Guffey, Mary Ellen. Essentials of Business Writing. Ohio: South-Western

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# Hall, Edward, T. Beyond Culture. Garden City, N.Y.: Doubleday, 1976.

Hall, Edward, T. The Silent Language. Greenwich, Conn,: Fawcett, 1959. 2

Hasson, Gill. Brilliant Communication Skills. Great Britain: Pearson Education,

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Hughes, Shirley. Professional Presentations: A Practical Guide to the

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McGraw-Hill, 1990

Kalish, Karen. How to Give a Terrific Presentation. New York: AMACOM, 1996.

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Kroehnert, Gary. Basic Presentation Skills. Sidney: McGraw Hill, 2010.

Lesikar, Raymond V and Marie E. Flatley. Basic Business Communication: Skills

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Lesikar, Raymond V., & John D. Pettit, Jr. Report Writing for Business: Tenth

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Morgan, Dana. 10 Minute Guide to Job Interviews. New York: Macmillan, 1998.

Monippally, Matthukutty, M. Business Communication Strategies. New Delhi:

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Moore, Ninja-Jo, et al. Nonverbal Communication: Studies and Applications.

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Nelson, Paul E. & Judy C. Pearson, Confidence in Public Speaking.

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Pease, Allan. Body Language. Delhi: Sudha Publications, 1998. 3

Raman, Meenakshi & Sangeeta Sharma. Technical Communication: Principles and

Practice. Second Edition. New Delhi: Oxford University Press, 2011.

Rogers, Natalie. How to Speak Without Fear. London: Ward Lock, 1982.

Rutherford, Andrea J. Basic Communication Skills for Technology: Second

Edition. Delhi: Pearson Education, 2007.

Seely, John. Writing Reports. New York: Oxford University Press, 2002.

Sharma, R. C. & Krishna Mohan. Business Correspondence and Report Writing:

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Thill, John V. & Courtland L. Bove, Excellence in Business Communication, 10th

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Thorpe, Edgar & Showick Thorpe. Winning at Interviews. 2nd Edition. Delhi:

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Turton, N. D. & J. B. Heaton. Longman Dictionary of Common Errors. Essex:

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References: Web Links

http://networketiquette.net/

https://public.wsu.edu/~brians/errors/

http://users3.ev1.net/~pamthompson/body_language.htm

http://www.albion.com/netiquette/corerules.html

http://www.bbc.co.uk/worldservice/learningenglish/radio/specials/1535_questi

onanswer/page15.shtml

http://www.colostate.edu/Depts/Speech/rccs/theory44.html

http://www.dailywritingtips.com/ 4

http://www.englishdaily626.com/c-errors.php

http://www.indiabix.com/group-discussion/topics-with-answers/

http://www.owlnet.rice.edu/~cainproj

http://www.thehumorsource.com

http://zzyx.ucsc.edu/~archer/intro.html

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