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    LDN Consultants v0.6

    Uploaded by

    Wael Almassri
    The document provides information about ADDC e-Services' Load Demand Notification (LDN) and Water Demand Notification (WDN) request functionality. It outlines the process for contractors to submit new LDN/WDN requests through the online portal, including entering project details, load/water categories, attachments, and terms and conditions. It also describes how contractors can view, edit, resubmit, and track the status of existing requests, as well as update their personal profile information. The statuses a request can have - Not Assigned, Assigned, Approved, Rejected, and Complete - are also defined.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    LDN Consultants v0.6

    Uploaded by

    Wael Almassri
    423 views29 pages
    The document provides information about ADDC e-Services' Load Demand Notification (LDN) and Water Demand Notification (WDN) request functionality. It outlines the process for contractors to submit new LDN/WDN requests through the online portal, including entering project details, load/water categories, attachments, and terms and conditions. It also describes how contractors can view, edit, resubmit, and track the status of existing requests, as well as update their personal profile information. The statuses a request can have - Not Assigned, Assigned, Approved, Rejected, and Complete - are also defined.

    Original Description:

    load demand notification

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    The document provides information about ADDC e-Services' Load Demand Notification (LDN) and Water Demand Notification (WDN) request functionality. It outlines the process for contractors to submit new LDN/WDN requests through the online portal, including entering project details, load/water categories, attachments, and terms and conditions. It also describes how contractors can view, edit, resubmit, and track the status of existing requests, as well as update their personal profile information. The statuses a request can have - Not Assigned, Assigned, Approved, Rejected, and Complete - are also defined.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    423 views29 pages

    LDN Consultants v0.6

    Uploaded by

    Wael Almassri
    The document provides information about ADDC e-Services' Load Demand Notification (LDN) and Water Demand Notification (WDN) request functionality. It outlines the process for contractors to submit new LDN/WDN requests through the online portal, including entering project details, load/water categories, attachments, and terms and conditions. It also describes how contractors can view, edit, resubmit, and track the status of existing requests, as well as update their personal profile information. The statuses a request can have - Not Assigned, Assigned, Approved, Rejected, and Complete - are also defined.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 29

    ADDC e-Services

    LDN & WDN Request


    Why LDN &WDN Request functionality?

    ADDC e-Services tries to make its customers interactions at ease.

    Involving and Partnering with the Important and Trusted business


    entities for a WIN-WIN situation.

    Empowering Contracting companies to help and provide


    its customers with reduced cycle time of transactions.
    ADDC e-Services Home Page

    Kindly enter the UserID and Password provided as part of Registration Process.
    ADDC e-Services Home Page

    Contractors Home Page


    Accessing the menu

    Navigate to My Accounts -> Load Demand Notification option in the menu.


    Page for LDN requests

    User would be navigated to this page.


    Searching the request by Request Id

    Searching the request by Request Id.


    Searching the Request by Request Status

    Use the drop down for searching by Request Status


    Searching the Request by From date and To Date

    Search between the dates


    New Request

    For creating a new request : Click on the Create LDN Request link
    New Request : Sections

    Sections that need to be completed for any new request.


    New Request : Section 1

    Collecting Project details


    New Request : Section 1 Premise Information

    Enter the Premise Id and premise related information would be populated automatically.
    New Request : Section 1 -

    Request Type :

    Project Type :

    Service Type : default - LDN & WDN

    Area Search
    New Request : Section 2 Load Category

    Auto Total and The Load Category would automatically be changed as per Total Load.
    New Request : Section 3 Water Details

    Auto Total and The Demand Category would automatically be changed as per Total Load.
    New Request : Section 4 pdf format

    Attachments required in NORMAL pdf format (NOT MULTI-LAYERED) only of maximum size
    of 4MB per attachment. Kindly do not keep long file names, special characteristics or
    symbols.
    New Request : Section 5 Terms & Conditions

    Kindly check the CheckBox and Click on Submit Request to get the Request Id.
    Request Status - Not Assigned

    Request not yet assigned to ADDC Team is Not Assigned and is EDITable by Contractor for
    changes.
    Request Status - Assigned

    Request Status changes to Assigned once it gets assigned to an ADDC agent.


    Approved Request

    Once Approved - Case Ids, Attachments for E&W and attachment information are displayed.
    Rejected Request

    For any Rejected Request Reason would be mentioned.


    Re-Submit Request for Rejected Cases

    Re-Submit a Rejected Case by entering the old Case ID and all information will be populated
    on the basis of the case type.
    Updating Personal Details

    You can update your Personal Information like Telephone number, Mobile number and
    email address.
    Errors

    All errors/issues will be highlighted at the top of the page


    Few things to remember:
    No company stamp is required on drawing while submitting /uploading online.
    All documents will be reviewed by the CSR from ADDC once submitted by this
    application.

    In case you want to update the mobile number/email in the My Profile >Person
    Information. You can also update the mobile number/email on the Request Form to
    assign them for a PARTICULAR REQUEST only. It will NOT update your Default Profile
    information.

    Kindly DO NOT ATTACH MULTI-LAYERED pdf, else the request would be rejected.

    Kindly DO NOT Include Symbols or Special characteristics in file name.

    Kindly DO NOT Keep the file names too long.

    In case you encounter any error or issue while submitting the application please
    contact the Customer Service Representative from ADDC with screen shot of the error.
    PDF Format Acceptable
    Various Request Statuses

    Not Assigned [CUSTOMER SERVICE] : Request has been entered by


    contracting company but NOT YET picked by ADDC CSR.

    Assigned [CUSTOMER SERVICE] : Request processing has started in the


    system.

    Approved [CUSTOMER SERVICE] : Request has been approved by the CSR


    and CASE Id is registered and intimated to contractor by SMS/Email.
    Please note Case is still not Approved by the Engineering Department

    Reject [CUSTOMER SERVICE] : Request has been rejected by the CSR due
    to incorrect information/missing documents/ not clear documents.

    Complete [ENGINEERING] : The case processing has completed. Case could


    be Approved or Rejected status.
    We are currently working on upgrading and adding
    more features to the application.

    Thanks.

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