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Assistance Request 1-5682695
Customer Ticket N/A

Short Issue when adding the GL2 aux server on main server

Description

Current 28-08-15-- The CR 01529825 is under analysis to obtain

Summary estimation from the team with regards to the correction

effort.

Next customer documentation delivery is M63-08 - ISO image

generation planned W32. Waiting for timeline to close CR.

State Resolved : Solution Provided - Approved by the Customer

Outage No

Severity 3

Priority 3

Service Request Remote Technical Support

Request Type Defect

Sub-Type Document Change Request

Category Software

Internal Yes

Assignment Events
 Ask Alcatel-Lucent

Product
Product 9959 NPO

Model 9959 NPO - WCDMA

Version 6.2 LR14.2.W

Change Request
CR Number 7135381

Vendor Referral 01529825 01529825.01 : Under Verification

Release Number ----

Created 28-Apr-2015 13:00 Submitter lchampio

Last Modified 26-Aug-2015 10:22 Modified By tec-linkage

Product Location
Site ETISALAT ABU DHABI

Instance 9959NPO WCDMA-Etisalat : In Service

Site Company Emirates Telecommunications Corporation

City Abu Dhabi

Country United Arab Emirates

Contact
Name Ayman Wagdy

Company Alcatel-Lucent : Open on behalf of Customer

Phone 20 1005511876 Email

[email protected]

Request Method Email-Eng

Additional +971-506722947

Contact Info

Dates
 Occurred 16-Apr-2015 15:48 Time now 29-Aug-2015 11:24
(GMT+4)

Reported 16-Apr-2015 15:48 AR Created 16-Apr-2015 15:57

Service Start 16-Apr-2015 15:48

Next Customer Contact 04-Sep-2015 21:30

Responded 16-Apr-2015 15:55 Respond Target 17-Apr-2015 15:48

SA - Calculated

Restored 16-Apr-2015 16:10 Restore Target -- --- ----

SA - None

Resolved 07-Jul-2015 18:30 Resolve Target 18-Aug-2015 10:53

SA - Calculated

Targets for Restore & Resolve have been extended by 3 days 19 hours

to account for Pending time

Closed -- --- ----

Last Modified 28-Aug-2015 13:53 Modified By prshakar

Entitlement
Agreement 242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)

Script This request is entitled to service.

People
Owner TSCd-WLS-WCDMA-IN : prshakar

Assignee TEC-WLS-WCDMA-OAM : mdesu

Referred 1 EtPP-WLS-WCDMA-vGlobal : nchatter

Referred 2 TEC-WLS-OAM-EMEA : lchampio

Referred 3 TEC-WLS-WCDMA-OAM : mdesu

Submitter lnowak

Description
AR -1

From: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatel-

lucent.com>
Sent: 2015-04-16 13:48:43

To: ALU Support <[email protected]>

Cc: "CHAMPION, LUCIEN (LUCIEN)" <lucien.champion@alcatel-

lucent.com>;"MERAD,

ABDESSAMAD (ABDESSAMAD)" <[email protected]>

Subject: RE: RE: Issues faced and need to be tracked with R&D during NPO

recovery

9959 WCDMA Etisalat for both

From: [email protected] [mailto:[email protected]]

Sent: Thursday, April 16, 2015 3:47 PM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: Re: RE: Issues faced and need to be tracked with R&D during NPO

recovery

Dear Ayman,

Please provide us with the product instance for each of these tickets:

- 9959NP WCDMA-AUH

- 9959NPOWCDMA-Etisalat

Thank you in advance.

Kind regards,
Bartlomiej Piechocki

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support

<https://services.support.alcatel-lucent.com/product_support/> for Contact

details

On 4/16/15 1:40 PM, AYMAN (AYMAN)** CTR ** WAGDY MANSOUR wrote:

It is for WCDMA

From: [email protected] <mailto:[email protected]> [

mailto:[email protected] <mailto:[email protected]> ]

Sent: Wednesday, April 08, 2015 7:04 PM

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: Re: Issues faced and need to be tracked with R&D during NPO

recovery

Dear Customer,

There are two contracts for the SA 242895 (that contains OXIA 627085),

please specify if it's for WCDMA or LTE.

Kind regards,

Ewelina Grobelna

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support

<https://services.support.alcatel-lucent.com/product_support/> for Contact

details

On 08.04.15 16:50, AYMAN (AYMAN)** CTR ** WAGDY MANSOUR wrote:

Hello,

Thanks to open a separate AR for each of the following issues ( 2 ARs)

encountered during the Last NPO Recovery for better tracking

Please escalate all to Lucien Champion from L3 TEC who is already working

on these issues :

Contact name : Ayman Wagdy

Contact Phone : +971-506722947

Contact Company : Alcatel-Lucent

Company : Emirates Telecommunications Corporation

Contract Number : OXIA 627085

Region : EMEA

Country : United Arab Emirates

City : Abu Dhabi-UAE

Product Instance : 9959 UMTS NPO

Severity : Minor

Product Version : LR14.2

Internal/External: : Internal

Short Description :

1. issue when adding the GL2 aux server on main server:

when executing the script

/alcatel/MS/OMC_DBCF/scripts/manage_aux.sh add the following message

appeared on the console:

ERROR: the aux server <hostname> already declared as AUX

server
 this error message appeared because the aux was previously

declared on the server and was present in the database

but not present in /etc/hosts file which also made the

delete from database not possible.

2. Issue when trying to stop processes in the WCT AUX for installing

EP3a

Regards,

Ayman Wagdy

Showing Investigation and Proprietary logs together in time order Show

separately

Investigation Log and Proprietary Log

1. 16-Apr-2015 16:03 ALCATEL-LUCENT PROPRIETARY
lnowak

Outgoing E-mail to AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Workflow Status: Stopped

Subject: Re: RE: RE: Issues faced and need to be tracked with R&D during
NPO

recovery/ 1-5682695 & 1-5682701

Contact: AYMAN (AYMAN)** CTR ** WAGDY MANSOUR

Agent: lnowak

From: [email protected]
To: "WAGDY MANSOUR, AYMAN (AYMAN)** CTR **" <Ayman.Wagdy@alcatel-
lucent.com>

Cc: "CHAMPION, LUCIEN (LUCIEN)" <[email protected]>,

"MERAD,

ABDESSAMAD (ABDESSAMAD)" <[email protected]>

Bcc:

Sent on: 16 kwiecien 2015 14:01:13 CEST

Dear Ayman,

Thank you for contacting the Alcatel-Lucent Welcome Center.

Your request has been processed and the ticket numbers for your reference
are AR

1-5682695 & 1-5682701

Please reference that number when contacting Alcatel-Lucent for follow-up.

An Alcatel-Lucent representative will contact you regarding your request.

Kind Regards,

Lukasz Nowak

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

2. 16-Apr-2015 16:11
prshakar
Update to Current Summary: Under Investigation

3. 16-Apr-2015 16:39
prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 16 April 2015 17:59

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE

Subject: RE: AR // 1-5682695// Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Changing AR no.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,
Pravin Kumar (Pravin Kumar)** CTR **

Sent: 16 April 2015 17:57

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE

Subject: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // issue when

adding the

GL2 aux server on main server

Hi Ayman,

As per cares description of subject issue:-

---------------------------------------------------------------------------
----

Short Description :

1. issue when adding the GL2 aux server on main server:

when executing the script

/alcatel/MS/OMC_DBCF/scripts/manage_aux.sh add the following message

appeared on the console:

ERROR: the aux server <hostname> already declared as AUX

server

this error message appeared because the aux was previously declared on the
server

and was present in the database

but not present in /etc/hosts file which also made the delete from database
not

possible.

----------------------------------------------------------------

To proceed further kindly answer:-

1) Which document and procedure you follow to add this aux server ?
kindly provide

us.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

Update to Current Summary: 16-04-15--> Awaiting Receive Log Files /

Technical Info

4. 20-Apr-2015 10:56
prshakar

From: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Sent: 16 April 2015 18:19

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682701// Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Dear Shakar,

These issues already solved and are tracked by TEC Team please refer to
Lucien

Champion for further details

Note: Procedure used is manual installation of AUX servers attached

Regards,

Ayman Wagdy

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 20 April 2015 12:24

To: WAGDY MANSOUR, AYMAN (AYMAN)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); MERAD, ABDESSAMAD

(ABDESSAMAD)

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Ayman,

As this AR is already solved. This AR is opened just for track of the issue
?or

something else you want ?

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

Update to Current Summary: 20-04-15--> Awaiting Receive Log Files /

Technical Info

5. 20-Apr-2015 11:43 ALCATEL-LUCENT PROPRIETARY

prshakar

Product: 9959 NPO

SW Version: LR14.2

1. Problem Short Description

issue when adding the GL2 aux server on main server

Detailed Description:

" issue when adding the GL2 aux server on main server:

when executing the script /alcatel/MS/OMC_DBCF/scripts/manage_aux.sh add

the

following message appeared on the console:

ERROR: the aux server <hostname> already declared as AUX server

this error message appeared because the aux was previously declared on the
server

and was present in the database

but not present in /etc/hosts file which also made the delete from database
not

possible.

" These issues already solved and are tracked by TEC Team please refer
to Lucien

Champion for further details

2. All the steps taken before AR escalated to ALU

N/A

3. All the steps taken before the issue observed by the engineer, who
reported the

AR

N/A
4. Activities After AR was escalated to L2 Technical Support

N/A

5. Current Status

" These issues already solved and are tracked by TEC Team please refer
to Lucien

Champion for further details

6. Severity of this issue and its impact on the customer's organization

" Minor.

7. Attachments

" Escalation Note

8. Expectations from the TEC

" Resolution of this issue.

6. 20-Apr-2015 12:00
prshakar

Update to Current Summary: 20-04-15-->Esc to TEC.

7. 21-Apr-2015 14:35
prshakar

Update to Current Summary: 21-04-15-->Esc to TEC.

8. 27-Apr-2015 10:02
prshakar
Update to Current Summary: 28-04-15-->Esc to TEC.

9. 27-Apr-2015 10:02 ALCATEL-LUCENT PROPRIETARY

prshakar

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 27 April 2015 11:32

To: YAHIA-AISSA, RAMZI (RAMZI)

Cc: INDIA-WCDMA-WMS-NPO-BE; CHAMPION, LUCIEN (LUCIEN); LOUVIER, CHRISTOPHE

(CHRISTOPHE)

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Ramzi,

I can see from cares that this AR is assigned to you.

And state reason is :- Referred to Product Management.

Any update on subject issue.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739
Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

10. 28-Apr-2015 13:00 ALCATEL-LUCENT PROPRIETARY

arapps1

Change Request: 7135381 has been modified:

Field: Status

From: For transfer to L3 System

To: Transfered to L3 System

11. 28-Apr-2015 13:04 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Field: Vendor Referral Number

From:

To: 01529825

Appended Comments

CR : 01529825

12. 28-Apr-2015 13:10 ALCATEL-LUCENT PROPRIETARY

lchampio

DCT CR created: DCTPD01529825

1. for modifying the customer doc in case of disaster recovery with
previously

declared aux servers,

2. to add the correction of the rights on the /opt/app/oracle/admin/SNM

directory

regards.

Lucien

13. 28-Apr-2015 21:20 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Field: Vendor Referral Number

From: 01529825

To: 01529825 01529825.01

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : New

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

DeliveredInItem : 9959 NPO

14. 28-Apr-2015 21:22 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Field: Status

From: Transfered to L3 System

To: Assigned

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : Assigned

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

DeliveredInItem : 9959 NPO

15. 30-Apr-2015 09:17

prshakar

Update to Current Summary: 30-04-15-->Esc to TEC.

16. 05-May-2015 12:48

prshakar
Update to Current Summary: 05-05-15-->Esc to TEC.

17. 06-May-2015 11:54

prshakar

Update to Current Summary: 06-05-15-->Esc to TEC. CR is created . CR is in

active

state.

18. 07-May-2015 09:27

prshakar

Update to Current Summary: 07-05-15-->Esc to TEC. CR is created . CR is in

active

state.

19. 08-May-2015 11:52 ALCATEL-LUCENT PROPRIETARY

prshakar

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 06 May 2015 13:22

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Lucien,

As CR is in active status. any timeline to close it. Kindly update on

subject

issue.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

20. 13-May-2015 11:22

prshakar

Update to Current Summary: 13-05-15-->Esc to TEC. CR is created . CR is in

active

state.

21. 19-May-2015 10:40

prshakar

Update to Current Summary: 19-05-15-->Esc to TEC. CR is created . CR is in

active

state.
22. 22-May-2015 12:15
prshakar

Update to Current Summary: 22-05-15-->Esc to TEC. CR is created . CR is in

active

state.

23. 25-May-2015 10:33

prshakar

Update to Current Summary: 25-05-15-->Esc to TEC. CR is created . CR is in

active

state.

24. 25-May-2015 10:33 ALCATEL-LUCENT PROPRIETARY

prshakar

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 25 May 2015 11:53

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Lucien,
Any update on subject issue?

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 14 May 2015 13:17

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE)

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Lucien,

As we can see CR is in active state. Any time line for closure of it.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR
GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

25. 27-May-2015 11:00

prshakar

Update to Current Summary: 27-05-15-->Esc to TEC. CR is created . CR is in

active

state.

26. 27-May-2015 19:18 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : Assigned

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

DeliveredInItem : 9959 NPO

27. 28-May-2015 18:42

prshakar

Update to Current Summary: 28-05-15-->Esc to TEC. CR is created . CR is in

active

state.

28. 02-Jun-2015 17:15 ALCATEL-LUCENT PROPRIETARY

lchampio

Fix plan expected from R&D to return the AR.

regards.

Lucien

29. 03-Jun-2015 11:33

prshakar

Update to Current Summary: 03-06 -15--> CR is created . CR is in active

state.

30. 04-Jun-2015 06:04 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Appended Comments

CR : 01529825
CRI : 01529825.01

CRI_State : Assigned

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

DeliveredInItem : 9959 NPO

31. 05-Jun-2015 14:10

achowdar

Update to Current Summary: 5th June: CR is created . CR is in active

state.

32. 09-Jun-2015 13:33

achowdar

Update to Current Summary: 9th June: CR is created . CR is in active

state.

33. 11-Jun-2015 14:31

achowdar

Update to Current Summary: 11th June: CR is created . CR is in active

state.

34. 19-Jun-2015 12:08

prshakar

Update to Current Summary: 19th June: CR is created . CR is in active

state.
35. 22-Jun-2015 14:42
prshakar

Update to Current Summary: 22th June: CR is created . CR is in active

state.

36. 23-Jun-2015 12:16 ALCATEL-LUCENT PROPRIETARY

lchampio

hello

AR transfered to group TEC-WLS-WCDMA-OAM for the follow-up.

Current status: analysis done - waiting delivery plan for :

CRi 01 : TSG M5

CRi 02 : TSG M6

CRi 03 : update of NPO6 Platform User Guide 9YZ-06336-0104-PCZZA (update of

the 2

restore sections Linux/Solaris)

CRi 04 : update of NPO7 Platform User Guide 9YZ-06336-0104-PCZZA (update of

the 2

restore sections Linux/Solaris)

regards.

Lucien

37. 24-Jun-2015 11:21

prshakar
Update to Current Summary: 24th June: CR is created . CR is in active
state.

38. 29-Jun-2015 13:31

prshakar

Update to Current Summary: 29th June: CR is created . CR is in active

state.

39. 02-Jul-2015 10:31

prshakar

Update to Current Summary: 02 july: CR is created . CR is in active state.

40. 04-Jul-2015 18:34

prshakar

Update to Current Summary: 04 july: CR is created . CR is in active state.

41. 06-Jul-2015 13:59

achowdar

Update to Current Summary: 06 july: CR is created . CR is in active state.

42. 06-Jul-2015 14:00 ALCATEL-LUCENT PROPRIETARY

achowdar

From: [email protected]

[mailto:[email protected]] On Behalf Of

CHOWDARY, Ajay (Ajay)** CTR **

Sent: Monday, July 06, 2015 3:29 PM

To: CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); SHAKAR,

Pravin Kumar

(Pravin Kumar)** CTR **

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

On behalf of Pravin

Hi Lucien,

From 28th April 2015 CR is in active assigned state, can you pls update on
this?

Regards

N AJAY CHOWDARY

ALCATEL-LUCENT

OMC-WMS-NPO GSM WCDMA RTSC

INDIA

On-NET:2779-4009

T:+91-40-30894009

M:+91-9000008493

Gtalk ID: [email protected]

43. 07-Jul-2015 15:11 ALCATEL-LUCENT PROPRIETARY

mdesu
The CR 01529825 is under analysis to obtain estimation from the team with
regards

to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32.

Time Tracking Entry Added - TSA4 diagnosis + TEC support

44. 09-Jul-2015 13:41

achowdar

Update to Current Summary: 9th july: CR is created . CR is in active

state.

45. 14-Jul-2015 12:13

prshakar

Update to Current Summary: 14th july: The CR 01529825 is under analysis

to

obtain estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

46. 14-Jul-2015 15:49 ALCATEL-LUCENT PROPRIETARY

mdesu

Time Tracking Entry Added - TSA4 diagnosis + TEC support

47. 22-Jul-2015 11:09

prshakar

Update to Current Summary: 22th july: The CR 01529825 is under analysis

to

obtain estimation from the team with regards to the correction effort.
Next customer documentation delivery is M63-08 - ISO image generation
planned W32

48. 27-Jul-2015 11:38

prshakar

Update to Current Summary: 27th july: The CR 01529825 is under analysis

to

obtain estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

49. 30-Jul-2015 13:27

prshakar

Update to Current Summary: 30th july: The CR 01529825 is under analysis

to

obtain estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

50. 04-Aug-2015 09:14

prshakar

Update to Current Summary: 04-08-15-- The CR 01529825 is under analysis to

obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

51. 11-Aug-2015 09:51

prshakar
Update to Current Summary: 10-08-15-- The CR 01529825 is under analysis to
obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

52. 11-Aug-2015 09:51 ALCATEL-LUCENT PROPRIETARY

prshakar

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 11 August 2015 11:19

To: DESU, Manikanta (Manikanta)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); CHOWDARY,

Ajay

(Ajay)** CTR **; CHAMPION, LUCIEN (LUCIEN); DAS, Sunil (Sunil)** CTR **

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Manikanta,

Any update on the subject issue ? TRD is about to reach i.e. " 18-08-2015
12:23:26 "

And CR is still in active state.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

53. 12-Aug-2015 18:21 ALCATEL-LUCENT PROPRIETARY

mdesu

Time Tracking Entry Added - TSA4 diagnosis + TEC support

54. 17-Aug-2015 11:15

prshakar

Update to Current Summary: 17-08-15-- The CR 01529825 is under analysis to

obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

55. 17-Aug-2015 11:28 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Appended Comments

CR : 01529825
CRI : 01529825.01

CRI_State : Assigned

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

TargetToSWLoad : M5 TSG V02.13

DeliveredInItem : 9959 NPO

56. 17-Aug-2015 11:30 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Field: Status

From: Assigned

To: Under Investigation

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : InProgress

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

TargetToSWLoad : M5 TSG V02.13

DeliveredInItem : 9959 NPO

57. 19-Aug-2015 11:19

prshakar

Update to Current Summary: 19-08-15-- The CR 01529825 is under analysis to

obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32.

Waiting for timeline to close CR.

58. 19-Aug-2015 11:19 ALCATEL-LUCENT PROPRIETARY

prshakar

From: [email protected]

[mailto:[email protected]] On Behalf Of
SHAKAR,

Pravin Kumar (Pravin Kumar)** CTR **

Sent: 19 August 2015 12:43

To: DESU, Manikanta (Manikanta)** CTR **; CHAMPION, LUCIEN (LUCIEN)

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); CHOWDARY,

Ajay

(Ajay)** CTR **; DAS, Sunil (Sunil)** CTR **

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Lucien,
I can see CR is in In-progress state. Any timeline to close the CR ?

--------------------------------------------------------

17 August 2015 13:00:50 tec-linkage

Change Request: 7135381 has been modified:

Field: Status

From: Assigned

To: Under Investigation

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : InProgress

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

TargetToSWLoad : M5 TSG V02.13

DeliveredInItem : 9959 NPO

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609
Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

From: DESU, Manikanta (Manikanta)** CTR **

Sent: 12 August 2015 19:32

To: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Cc: INDIA-WCDMA-WMS-NPO-BE; LOUVIER, CHRISTOPHE (CHRISTOPHE); CHOWDARY,

Ajay

(Ajay)** CTR **; CHAMPION, LUCIEN (LUCIEN); DAS, Sunil (Sunil)** CTR **

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Pravin,

I tried to reach Lucien , he will be available after 17th August,

Meanwhile, I'll try find who will working on this CR 01529825 and let you
know .

Thanks & Regards

Manikanta

From: SHAKAR, Pravin Kumar (Pravin Kumar)** CTR **

Sent: 11 August 2015 11:19

To: DESU, Manikanta (Manikanta)** CTR ** <manikanta.desu@alcatel-

lucent.com>

Cc: INDIA-WCDMA-WMS-NPO-BE <[email protected]>;

LOUVIER, CHRISTOPHE (CHRISTOPHE) <[email protected]>;

CHOWDARY, Ajay (Ajay)** CTR ** <[email protected]>;

CHAMPION,

LUCIEN (LUCIEN) <[email protected]>; DAS, Sunil (Sunil)**

CTR

** <[email protected]>

Subject: RE: AR // 1-5682695 // Minor // //LR14.2 // 9959 NPO // issue when

adding

the GL2 aux server on main server

Hi Manikanta,

Any update on the subject issue ? TRD is about to reach i.e. " 18-08-2015
12:23:26 "

And CR is still in active state.

---------------------------

Thanks & Regards,

PRAVIN SHAKAR

GSM/WCDMA RTSC- India

Alcatel Lucent India Ltd.

Mobile: +91-7045361609

Landline: +91-22-66798739

Alcanet: 27588739

Gtalk ID: - [email protected]

------------------------------------------------------------

Time Tracking Entry Added - IR01-TSA1

59. 20-Aug-2015 10:11
prshakar

Update to Current Summary: 20-08-15-- The CR 01529825 is under analysis to

obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32.

Waiting for timeline to close CR.

60. 24-Aug-2015 09:45

prshakar

Update to Current Summary: 24-08-15-- The CR 01529825 is under analysis to

obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32.

Waiting for timeline to close CR.

61. 26-Aug-2015 10:22 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Field: Status

From: Under Investigation

To: Under Verification

Appended Comments

CR : 01529825
CRI : 01529825.01

CRI_State : ReadyToVerify

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

TargetToSWLoad : M5 TSG V02.13

DeliveredInItem : 9959 NPO

62. 26-Aug-2015 10:24 ALCATEL-LUCENT PROPRIETARY tec-

linkage

Change Request: 7135381 has been modified:

Appended Comments

CR : 01529825

CRI : 01529825.01

CRI_State : ReadyToVerify

TargetProductName : 9959 NPO

TargetProductRelease : 5.5ML

TargetItemCategory : Document

TargetItemType : CTS::Product

TargetToItemName : 9959 NPO

TargetToSWLoad : M5 TSG V02.13

DeliveredInItem : 9959 NPO

63. 28-Aug-2015 13:53

prshakar
 Update to Current Summary: 28-08-15-- The CR 01529825 is under analysis to
obtain

estimation from the team with regards to the correction effort.

Next customer documentation delivery is M63-08 - ISO image generation

planned W32.

Waiting for timeline to close CR.

Add to log
Resolution
CR is created :- CR :7135381

Next customer documentation delivery is M63-08 - ISO image generation

planned W32

End of Assistance Request 1-5682695

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