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    Resume of Susan - Roberts - 03

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    Susan Roberts is seeking a position as an Office Professional with over 29 years of experience working in various roles for Mazda North American Operations and other companies. She has strong skills in Microsoft Office, customer service, problem solving, and organization. Her background includes experience with scheduling, accounting, distribution coordination, and providing administrative support. Roberts is proficient in using software such as SAP, Accorde, and various automotive programs. She has a track record of effectively managing projects, meetings, and customer accounts.

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    Resume of Susan - Roberts - 03

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    api-31565780
    66 views2 pages
    Susan Roberts is seeking a position as an Office Professional with over 29 years of experience working in various roles for Mazda North American Operations and other companies. She has strong skills in Microsoft Office, customer service, problem solving, and organization. Her background includes experience with scheduling, accounting, distribution coordination, and providing administrative support. Roberts is proficient in using software such as SAP, Accorde, and various automotive programs. She has a track record of effectively managing projects, meetings, and customer accounts.

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    Susan Roberts is seeking a position as an Office Professional with over 29 years of experience working in various roles for Mazda North American Operations and other companies. She has strong skills in Microsoft Office, customer service, problem solving, and organization. Her background includes experience with scheduling, accounting, distribution coordination, and providing administrative support. Roberts is proficient in using software such as SAP, Accorde, and various automotive programs. She has a track record of effectively managing projects, meetings, and customer accounts.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    66 views2 pages

    Resume of Susan - Roberts - 03

    Uploaded by

    api-31565780
    Susan Roberts is seeking a position as an Office Professional with over 29 years of experience working in various roles for Mazda North American Operations and other companies. She has strong skills in Microsoft Office, customer service, problem solving, and organization. Her background includes experience with scheduling, accounting, distribution coordination, and providing administrative support. Roberts is proficient in using software such as SAP, Accorde, and various automotive programs. She has a track record of effectively managing projects, meetings, and customer accounts.

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    Susan L.

    Roberts
    16306 Bandicoot Drive, Sugar Land, Texas 77498 mobile 832.623.1985 [email protected]

    Career Focus
    Energetic, self-motivated, Office Professional with exceptional career history that strongly focuses on key
    performance indicators of teamwork, problem solving, commitment, customer focus and growth/leadership.
    Individual who thrives in a fast-paced, corporate environment with ability to take charge but also take
    direction while drawing strength through personal qualities, character, work ethic, and professional skills.

    Core Qualifications
    Microsoft Office
    Customer Focus (Internal and External)
    Q. C. / Problem Solving Troubleshooting Expert
    Detail-oriented, highly confidential
    Excellent Organizational /Communication skills
    Initiative /Planning / Coordination / Follow Up

    Accomplishments
     Computer Proficiency
    o Microsoft Office (Word, Excel, Power Point, Outlook, Paint)
    o Adobe Acrobat & Web Reports
    o Various Automotive Software programs (LAN Mainframe, MIDAS, RL Polk RegisNet, Sharepoint,
    Dealer Agreement)
     Scheduling / Event Planning
    o Liaison coordinator of company business events, meetings and incentive trips for group of 100+
    employees and guests while conforming to deadlines, budget requirements / guidelines.
    o Scheduled structural engineering appointments with parties to assess damage claims and
    findings for origin, cause, structural recommendation reports. Appointments tracked via
    Microsoft Outlook Calendar and e-mail confirmation.
     Accounting / Accounts Payable / Accounts Receivable
    o Working knowledge of SAP, Accorde, Maximo , and Timberline Accounting System software.
    o Coding / Spreadsheet Data Entry / balancing of utility bills / invoices and corporate business
    accounts for A/P processing.
    o Reconciliation of Dealer Parts Account status, analyzed report for invoice / balance issues,
    initiated HOLDS, COD’s, requested payments of credit balances, closure of account, and secured
    cashier’s check for delinquent past due account balances from Dealer.

    Employment Summary

    Various Temporary Assignments via Houston City Personnel and Burnett Staffing
    The Dinerstein Companies, RBC Capital Markets (Royal Bank of Canada), The Little Clinic Medical
    Facility, The ProNet Group, Houston Area of Realtors (HAR), Thermal Energy Corporation (TECO)
    Mazda North American Operations
    June, 1980 – February, 2009
    Sugar Land, Texas

    Customer Satisfaction / Loyalty Coordinator


     Developed and coordinated accurate tracking system and files pertaining to requirement eligibility,
    participation and compliance with policies outlined in various Dealer Loyalty / Training programs.
    Efforts resulted in attaining highest number of dealership employees trained on product knowledge,
    selling skills, customer service, and profitability.

    Dealer Development Coordinator


     Preparation, analysis, coordination and hard copy submission of all legal documentation necessary for
    perspective Dealer applicants. Worked closely with Dealership Applicant, Attorney, Finance Sources,
    and Market Representation Managers, Motor Vehicle Commission personnel on all aspects of
    application process to ensure smooth process flow and timely activation within state statutes.
     Referred to as “go-to” person by both internal and external customers. Repeatedly called upon by
    Management and MNAO executives to “brainstorm” to alleviate potential problems that may arise
    before implementation of new procedure or software pertaining to Dealer Development functions.
     Accurate maintenance and organization of Departments active, legal litigation, Dealer Financial
    Statements, Dealer Agreement and such terminated files. Appointed Records Retention Coordinator
    to maintain, log and dispose of files as required in Company’s Records Retention policy guidelines.
     Effective team member that mentored / trained new Department employees on standard procedures,
    use of Mainframe and Web Report screens, and various other reports and software utilized by
    Department, Regional and Corporate management.

    Distribution Specialist
     Supported Distribution Manager i.e: Building of monthly vehicle allocation, load make-up via truck /
    railcar vendors, forecasts, conference calls, production orders, Excel spreadsheet creations, tracking
    and disposal of MDV (Major Damaged vehicles), and special projects.
     Initiated several cost saving ideas detailing use of load maximization that was implemented company
    wide and lowered lost profits for partial shipments. Measure provided substantial increase in timely
    product inventory shipments to dealers.

    Analyst / Clerk

    Receptionist / PABX Operator

    Key Words: Organization, time management, phone support, Microsoft Office, Microsoft Word, Microsoft
    Excel, Microsoft Power Point, Outlook / Calendar, documentation preparation, file / records maintenance, mail
    merge, scheduling, event planning, info processing, E-Mail / Internet savvy, client interface, customer
    relations, records retention, data entry

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