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Service

The document discusses remote access capabilities for service technicians, plant managers, and during commissioning. It describes the Sm@rtServer product which allows flexible remote access via apps, viewers, and web browsers. The Sm@rtServer enables remote control, viewing of live images and project transfer without additional configuration. It also discusses VPN connections, a web server, and email notifications for remote monitoring and problem notification.

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Blažević Josip
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48 views2 pages

Service

The document discusses remote access capabilities for service technicians, plant managers, and during commissioning. It describes the Sm@rtServer product which allows flexible remote access via apps, viewers, and web browsers. The Sm@rtServer enables remote control, viewing of live images and project transfer without additional configuration. It also discusses VPN connections, a web server, and email notifications for remote monitoring and problem notification.

Uploaded by

Blažević Josip
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service

During plant operation, a problem occurs that cannot be solved by the staff on site. Your task as a
service technician is to solve the problem. To this end, you want to
- read current process and diagnostic data
- control the plant via live images
- transfer projects remotely
- back up data or the entire operator panel.

Management

As the manager or plant manager of a global company whose production sites are distributed over large
distances, you want to
- obtain information about the plant status and production data
- be actively notified of problems in order to immediately prevent production outages.

Commissioning

During commissioning, you want to access the operator panels, to the greatest extent possible, from
anywhere so that you can move around freely in the entire plant.

Sm@rtServer

Flexibility through a variety of Sm@rtClient solutions


- The Sm@rtClient app for Android and iOS enables you to access the Sm@rtServer from mobile devices
such as smartphones or tablets.
- The Sm@rtClient Viewer enables you to access the Sm@rtServer from a programmer or standard PC.
- WinCC Control Sm@rtClient View enables you to access the Sm@rtServer via another SIMATIC HMI
Comfort Panel or a WinCC Runtime Advanced station.
- Internet Explorer enables you to access the Sm@rtServer from any PC.

No additional configuration overhead.

Depending on your settings and the operator panel used, up to three Sm@rtClients per SIMATIC HMI
Comfort Panel or four per SIMATIC IPC are simultaneously possible.

Operator actions are displayed on the device on site; i.e., an employee on site can follow your operator
steps

The operator panel layout is represented by the Sm@rtClient app and the Sm@rtClient Viewer and you
can use, for example, keyboards

Checking and if necessary interrupting active connections using the Sm@rtServiceMonitor tool
Available as an option for WinCC (TIA Portal)

VPN connection
- Protection of sensitive areas and production facilities using VPN tunnels
- Easy configuration without special expert knowledge
- Quick, reaction-free integration into existing automation systems

Web server
- No additional configuration overhead
- Included in the standard scope of supply of SIMATIC HMI Comfort Panels
- No additional software required on the terminal No display of user-defined messages

Sending email
- Active notification in the event of a fault, even without operating staff on site
- Allows quick response
- Email recipients can be set automatically via a shift schedule
- Independent of the terminal. Any device capable of receiving emails can be used (e.g., a smartphone).

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