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Strategy Generation 2. Financial Management 3. Demand Management 4. Service Portfolio Management

The document outlines the processes involved in IT service management based on 4 domains - service strategy with 4 processes, service design with 7 processes, service transition with 7 processes, service operation with 5 processes, and continual service improvement with 3 processes. Key processes include strategy generation, service catalog management, change management, incident management, problem management, service measurement, and service reporting.

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Kamran Abk
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39 views1 page

Strategy Generation 2. Financial Management 3. Demand Management 4. Service Portfolio Management

The document outlines the processes involved in IT service management based on 4 domains - service strategy with 4 processes, service design with 7 processes, service transition with 7 processes, service operation with 5 processes, and continual service improvement with 3 processes. Key processes include strategy generation, service catalog management, change management, incident management, problem management, service measurement, and service reporting.

Uploaded by

Kamran Abk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service Strategy 4 processes

1. Strategy Generation
2. Financial management
3. Demand management
4. Service Portfolio management
Service Design 7 processes
1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It service Continuity Management
6. Information Security Management
7. Supplier Management
Service Transition 7 processes
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management
Service Operation 5 processes
1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management
Continual service improvement 3 processes
1. The 7 improvement process
2. Service Measurement
3. Service Reporting

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