Assessment Task 1
Assessment Task 1
Assessment Task 1
The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be
approved in writing by your trainer.
Submit this report & power point presentation slides with any required evidence attached. See specifications
below
for details.
You must submit both printed copy and soft copy of your answers in a word document.
Submit the printed copy of required evidences (your answers) to your Trainer with the "Assessment Cover
Sheet" (Filled out and signed appropriately) attached on top of your documents.
Upload the softcopy on the link provide in the eLearning site.
The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if
further clarification required and to validate authenticity of your submitted work.
Word limit: Word limit for answering this task is minimum 1000 words
Using the workplace scenario information provided, you will address expectations of an organisation to
investigate incidents in accordance with legal and organisational requirements. You will also address
expectations to communicate organisational mission and goals to internal stakeholders.
Procedure
1. Review the simulated business documentation, including policies and procedures, in the Appendix 1
Max Lionel Realty. Review templates contained in Appendix 2 Templates for possible use or
adaptation in completing assessment task requirements.
2. Review the information in Scenario 1 below and fill out an incident report in connection with the WHS
incident. Complete a risk assessment based on the information provided by the HR Manager. Update
the organisational risk register.
3. Review the information in Scenario 2 below and prepare a presentation on the managers WHS
responsibilities. Ensure you:
Scenario 1
You are the Operations General Manager at Max Lionel Realty (MLR). You are responsible for the day-to-day
running of the company. You oversee the coordination of activities that occur within the Residential,
Commercial, and Investments branches of the company. You are responsible for overseeing projects which
affect operations of the organisation as a whole. You work with the HR manager to coordinate systems and
projects to achieve cooperation and coordination across the company.
WHS Incident
A WHS incident recently occurred at the Commercial office of Max Lionel Realty. Although it is the Commercial
Managers responsibility to investigate WHS incidents, they have not done so. You decide to step in. In
accordance with the recently implemented WHS management system you must:
investigate incidents
complete an incident report
perform risk assessment
update risk register.
The records you create of the incident need to be submitted to the HR Manager (assessor) for storage as per
records management policy.
BSBMGT605 Assessment Task 1 2|P a g e
Updated: June 2016 V 1.0
Details of the incident
Last Wednesday, a client, who was running late decided to leave through the emergency exit and
stairwell, falling and breaking her wrist.
The exit door was blocked by boxes of paper.
One of the agents heard calls for help, managed to open the exit and help the client.
Not realising what had happened, or the seriousness of the accident, the agent criticised the
clients high heels, implying that such a thing would never happen to a man. Any sensible woman
would take the lift.
The client was humiliated.
The client was taken to the Royal Womens Hospital by ambulance.
She is threatening to sue MLR for injuries, loss of income and mental trauma.
Another agent noticed a strange odour and an oily substance on the stairwell.
This agent reported the incident verbally to the Commercial Realty Manager.
This incident has only just become known to the HR manager, who has been contacted by both the
clients lawyer and the Office of the Human Rights Ombudsman.
Several incidents in which managers have failed to undertake WHS management system
responsibilities have occurred recently. For example, record-keeping has been incomplete.
Consultation with agents, WHS committee meetings not occurred.
The organisations original target was to reduce the number of WHS incidents by 25%; however, after initial
success, enthusiasm for the system has worn off and incident rates are only just lower than they were when
the system was initiated.
Scenario 2
You are the Operations General Manager at Max Lionel Realty. You have recently investigated a serious WHS
incident.
You have determined that the incident may represent a systemic breakdown in compliance with the
organisations WHS management system. This system has only recently been implemented and clearly the
requisite practices have not been embedded.
Your legal and ethical responsibility is clear. You have a legal and ethical responsibility as a manager to
minimise workplace hazards. Moreover, in accordance with organisational change management processes,
you need to ensure organisational support by regularly reviewing compliance and acting immediately to
intervene to ensure organisational objectives and minimise risk.
You need to ensure managers are aware of and comply with the following responsibilities under the WHS
management system and WHS legislation:
consult with agents on WHS issues to continually identify any potential risks
regularly conduct WHS committee meetings to address risk across the organisation
regularly assess potential workplace hazards
act proactively to reduce risk
update the risk register.
You have decided to prepare a presentation to managers to ensure compliance.
Your objective is to ensure a smooth implementation of the WHS management system. Accordingly, you dont
want to single out or embarrass any one manager. Rather, you want to ensure enthusiastic support by
underscoring the importance of implementation of the WHS management system with respect to Max Lionels
mission and organisational goals.
You will need to ensure you demonstrate and support ethical attitudes and practices.
Task
It is the end of the 2011 financial year. You are an external change management consultant employed by Fast
Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and
requirements for change for the organisation in the coming year.
You have been given some information about the organisation and the organisations strategic goals. Specific
operational and human resources goals were developed to support the strategic goals.
The strategic goals were developed as a result of external market research indicating an opportunity for Fast
Track Couriers to build market share in Sydney. The business has the opportunity to increase Sydney market
share by 7.5% on the back increased efficiency and shorter delivery times from larger truck fleet and improved
distribution systems.
You have also been given some information about employees and some background information regarding the
organisations workforce relations.
Before submitting the final report, you will need to review your proposed changes with all relevant manager
stakeholders. The General Manager is very concerned about identifying change requirements in close
consultation with key management stakeholders within the organisation in order to ensure the least resistance
to implementation.
Employee profile
Fast Track Couriers employee the following people:
General manager (GM) Generally on the road; never in office.
Chief financial officer (CFO) Reports to GM and keeps office hours; 95, MonFri.
Accountant Reports to CFO and keeps office hours; 95, MonFri.
Truck drivers (x20) Report to office.
Office team manager Reports to GM and keeps office hours; 95, MonFri.
Office team members (x5) Perform administrative, sales, customer relationship management
duties. Monitor truck drivers and handle enquiries. Report to office team manager.