Auto Service Technician Level3 PDF

Automotive
h
Skills Development Council
QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AUTOMOTIVE INDUSTRY
Contents
1. Introduction and Contacts.....P.1
2. Qualifications Pack.........P.2
3. Glossary of Key Terms ...........P.3
4. NOS Units .P.4
OS describe what 5. Assessment Criterion .P.27
individuals need
to do, know and
understand in
order to carry out
a particular job Introduction
role or function
Qualifications Pack- Auto Service Technician Level 3
OS are
performance
standards that SECTOR: AUTOMOTIVE
individuals must
SUB-SECTOR:AUTOMOTIVE VEHICLE SERVICE
achieve when
carrying out OCCUPATION: TECHINICAL SERVICE & REPAIR
functions in the
workplace, JOB ROLE: AUTO SERVICE TECHNICIAN LEVEL 3
together with
specifications of REFERENCE ID: ASC/ Q 1401
the underpinning
knowledge and ALIGNED TO: NCO-2004/7231.40
understanding
Auto Service Technician Level 3 is also known as Helper and Mechanics
apprentice, Automotiveapprentice or Chhotu.
Brief Job Description:AnAuto Service Technician Level 3 assists in service,

ASDC, Core 4-B, 5th maintenance and technical repair of vehicles.
Floor, India Habitat
Centre, Lodhi Personal Attributes:An individual on this job must have good communication
Road,New Delhi and interpersonal skills in addition to being a team player, as the job requires
coordination with other technicians. An individual on this job should also have
E-mail: good memory to recall the various workshop tools, equipment, gauges and
[email protected] fixtures and their storage location for easy retrieval when asked by the senior
technicians. The individual must also have a technical bend of mind to have
basic knowledge of vehicles and understanding of the technical aspects of
various components/ aggregates in a vehicle.
Qualifications Pack For Auto Service Technician Level 3
Qualifications Pack Code ASC/ Q 1401
Job Role Auto Service Technician Level 3

Job Details
Credits(NSQF) TBD Version number 1.1
Industry Automotive Drafted on 19/06/13
Sub-sector Automotive Last reviewed on 19/06/13

VehicleService
Technical Service &
Occupation Next review date 19/06/15
Repair
Job Role Auto Service Technician Level 3

Assists in service, maintenance and technical repair of
Role Description
vehicles
NSQF level 3
Minimum Educational Qualifications Class VIII
Maximum Educational Qualifications Not Applicable
On the job training:

Desirable for ASDC Auto Service Technician Level 3
Training
Certificate or ITI Diploma
(Suggested but not mandatory)
Compulsory for all other qualifications
Experience
Not Applicable
Compulsory:
ASC/ N 1401: Assist in service, maintenance and repair of

the vehicle
ASC/ N 0001: Plan and organise work to meet expected
outcomes
Occupational Standards (OS) ASC/ N 0002: Work effectively in a team
ASC/ N 0003: Maintain a healthy, safe and secure working
environment
Optional:
N.A.
2|Page
Performance Criteria As described in the relevant NOS Units
3|Page
Keywords /Terms Description

Definitions
Core Skills/Generic Core Skills or Generic Skills are a group of skills that are key to learning
Skills and working in today's world. These skills are typically needed in any
work environment. In the context of the NOS, these include
communication related skills that are applicable to most job roles.
Dealership A business established or operated under an authorisation to sell or
distribute an automotive companys goods and services
Description Description gives a short summary of the unit content. This would be
helpful to anyone searching on a database to verify that this is the
appropriate NOS they are looking for.
Function Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a person
or a group of persons. Functions are identified through functional
analysis and form the basis of NOS.
Job role Job role defines a unique set of functions that together form a unique
employment opportunity in an organisation.
Knowledge and Knowledge and Understanding are statements which together specify the
Understanding technical, generic, professional and organisational specific knowledge
that an individual needs in order to perform to the required standard.
National Occupational NOS are Occupational Standards which apply uniquely in the Indian
Standards (NOS) context.
Occupation Occupation is a set of job roles, which perform similar/related set of
functions in an industry.
Organisational Context Organisational Context includes the way the organisation is structured
and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility.
Performance Criteria Performance Criteria are statements that together specify the standard
of performance required when carrying out a task.
Qualifications Pack(QP) Qualifications Pack comprises the set of NOS, together with the
educational, training and other criteria required to perform a job role. A
Qualifications Pack is assigned a unique qualification pack code.
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.
Scope Scope is the set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have
a critical impact on the quality of performance required.
Sector Sector is a conglomeration of different business operations having similar
businesses and interests. It may also be defined as a distinct subset of the
economy whose components share similar characteristics and interests.
4|Page
Sub-Sector Sub-sector is derived from a further breakdown based on the

characteristics and interests of its components.
Sub-functions Sub-functions are sub-activities essential to fulfil the achieving the
objectives of the function.
Technical Knowledge Technical Knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.
Unit Code Unit Code is a unique identifier for an NOS unit, which can be denoted
with an N.
Unit Title Unit Title gives a clear overall statement about what the incumbent
should be able to do.
Vehicle Mode of personal transport including 2-wheelers, 3-wheelers and 4-
wheelers (including passenger vehicles and commercial vehicles). This
includes gasoline, petrol, CNG, electrical and hybrid vehicles
Vertical Vertical may exist within a sub-sector representing different domain
areas or the client industries served by the industry.
Keywords /Terms Description
Acronyms
NOS National Occupational Standard(s)

NVEQF National Vocational Education Qualifications Framework
NVQF National Vocational Qualifications Framework
NSQF National Skills Qualifications Framework
OEM Original Equipment Manufacturer
OS Occupational Standard(s)
QP Qualifications Pack
5|Page
ASC/ N 1401:Assist in service, maintenance and repair of the vehicle
National Occupational
Standards
----------------------------------------------------------------------------------------------------------------------------- ----------
Overview
This Occupational Standard describes the knowledge, understanding and skills
required of an individual to assist in service, maintenance and repair of a
vehicle, including 2-wheelers, 3-wheelers and 4-wheelers (including passenger
vehicles and commercial vehicles). This also includes ,diesel, petrol, CNG, LPG,
electrical and hybrid vehicles.
6|Page
Unit Code ASC/ N 1401

Unit Title
Assist in service, maintenance and repair of the vehicle.
National Occupational Standard
(Task)
Description This OS unit is about an individual assisting in vehicle service, maintenance and
technical repairs in a vehicle including petrol, diesel, CNG, LPG, electric and hybrid
vehicles .
Scope This unit/task covers the following:
assist in performing vehicle service and maintenance
assist in performing the actual repair/ replacement of various parts/ aggregates
in a vehicle
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Assist in service, To be competent, the user/individual on the job must be able to:
maintaiance and
actual repair of the PC1. collect and safely handover personal belongings of customer like phone, pen,
vehicle documents etc, at the time of taking a vehicle for servicing or repairs
PC2. place the vehicle on a suitable platform, before the painting actually starts
PC3. assist in organising the secure parking area and moving vehicles around as
directed
PC4. lift raw materials, finished products, and packed items, manually or using
hoists
PC5. understand the autocomponent manufacturer specifications related to the
various components/ aggregates in the vehicle
PC6. ensure that service, maintenance and repair activities are carried out on the
vehicle without causing damage to any other other aggregate/ component
PC7. run errands at the direction of the senior technician such as gettingfetching
parts,tools, gauges, instruments, fixtures, workshop supplies, taking vehicles
to dealerships etc.
PC8. assist in performing service or repair of vehicles under supervision of senior
technician such as:
carrying out minor component repair or replacement
carrying out oil changes and lubrication
washing vehiclesas per prescribed standard process
fetching correct materials or tools or gauges
mixing cleaning solutions, abrasive compositions, or other compounds,
as per the directions given by senior technician
PC9. dismantle aggregates like wheels,suspension system, steering column,braking
system,engine assembly etc.
PC10. count and report serviced or repaired vehicles to determine if product orders
are complete
PC11. assist in maintaining and managingthe workshop, tools, equipment and
machinery in required condition by:
cleaning and lubricating equipment
rinsing objects, tools and equipment and placing them on drying racks
using cloth, squeegees or air compressors to dry surfaces
7|Page
cleaning and organising the workshop

placingtools at their shelf after use
keeping workshop clean of debris
PC12. follow standard operating procedures specially vehicle service manuals for
using workshop tools and equipments
PC13. ensure any malfunctions or repair requirements observed in vehicles (and
beyond own scope of work) are reported to the concerned person
PC14. ensure any malfunctions observed in tools and equipments are reported to
the concerned persons
PC15. assist in fitting and balancing the replaced and refitted parts
PC16. ensure that trainings organized by the OEM from time-to-time are attended
and knowledge levels are upgraded (esp. in case of newly launched products,
product refreshes)
Knowledge and Understanding (K) w.r.t. the Scope
Element Knowledge and understanding
A. Organisational The user/individual on the job needs to know and understand:
Context
(Knowledge of the KA1. standard operating procedures of the organisation/ dealership for inspection,
Company/ servicing and repair of vehicles to be followed
Organisation and KA2. standard operating procedures recommended by the dealership/
its processes) suppliers/OEM for using tools and equipment to be followed as per the
manufacturer instructions
KA3. safety requirements for equipment and components/ aggregates as prescribed
by the OEM(e.g. preventing/ dealing with oil spillage and inflammable
materials)
KA4. documentation requirements for each procedure carried outas part of roles and
responsibilities as specified by OEM/ autocomponent manufacturer
KA5. organisational and professional code of ethics and standards of practice
KA6. safety, health and environmental policies and regulations for the workplace as
well as for automotive trade in general (e.g. safe practices while working in pits/
under vehicles)
KA7. workplace policies and schedules for housekeeping activities and equipment
maintenance
B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. the basic functioning of various components and aggregates ofvehicles
including:
engines and fuel system (diesel, petrol, electrical, gas, hybrid etc.)
cooling system
air supply systems
emission and exhaust system
ignition systems
clutch assembly
clutch operating system
gearbox (manual and automatic)
8|Page
drivelines and hubs

drive-train assembly and transmission systems (manual, automatic etc.)
steering system
suspension system
brake system (including regenerative braking systems)
tyres and wheels (including wheel alignment)
radiator
batteries and power storage system
power-generating systems (including charging systems especially for
electrical and hybrid vehicles)
electrical wire harness, lighting, ignition, electronic and air-conditioning
systems etc.
energy recuperation systems, if applicable (e.g. in electric, gas and
hybrid vehicles)
electronic systems including active and passive safety, media and other
systems
electronic control unit
hydraulic and pneumatic system
various lubrication systems
KB2. the storage location for the tools and materials used in the workshop
KB3. the tools used during routine servicing and repairs, including use of:
pressure indicators: fuel pressure testers, manifold gauge sets, oil
pressure gauges, tire pressure gauges etc.
pullers: ball joint separators, bearing pullers, gear puller tools, slide
hammers etc.
specialty wrenches: alignment wrenches, chain wrenches, locking
wrenches, lug wrenches etc.
measuring equipment: vernier callipers, micrometre, feeler gauges, etc.
KB4. the type, quality and codification system of components specified by the OEM
for use as replacement parts
KB5. the instructions related to grade of oils, lubricants and greases specified by the
OEM for use
Skills (S) w.r.t. the Scope

Element Skills
A. Core Skills/ Writing skills
Generic Skills
The user/ individual on the job needs to know and understand how to:
SA1. record and document the basic details of repairs and maintenance performed
on various aggregates/ components
SA2. record all diagnostics done by senior technicians as per the prescribed format
recommended by the OEM/ autocomponent manufacturer
SA3. write in at least one language
Reading skills
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The user/individual on the job needs to know and understand how to:
SA4. read the basic specification of a vehicle or any other component or part
SA5. read work orders, specifications etc. related to the job including instructions
mentioned on the job card
SA6. read the service circulars/ sign boards placed in the workshop with respect to
the overall process to be followed for service, repair and maintenance of the
vehicle
SA7. read any specific safety related guideline (applicable for CNG/ LPG/ Electric
vehicle)
Oral Communication (Listening and Speaking skills)
SA8. interact with customer/ service advisor and senior technicians

SA9. interact with team members including colleagues in the workshop to work
efficiently
B. Professional Skills Decision making
SB1. judge when to seek assistance from a superior

SB2. decide on the level of top up required of various lubricants/ oil/ coolant/ grease
for routine maintenance of the vehicle after judging the current levels
Plan and Organise
SB3. plan work according to the required schedule and location

SB4. organise the schedule to complete the work on the vehicle timely in case other
aggregate repairs/ maintenance work is also required to be done
SB5. organise the workplace and work according to the principles of 5S
Customer centricity
SB6. ensure that customer needs are assessed and every effort is made to provide
satisfactory service
Problem solving
SB7. assist in repairs under the supervision of the senior technician

SB8. bring any noticeable issues (both in the aggregates currently working or any
other aggregate on which there is no work to be done) to the attention of the
supervisor
Analytical thinking
The user/individual on the job needs to:
SB9. evaluate the complexity of the tasks to determine if he/she needs any
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assistance from the senior technician

Critical thinking
SB10. analyse, evaluate and apply the information gathered from observation,
experience, reasoning, or communication to act efficiently
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NOS Version Control
NOS Code ASC/ N 1401
Credits(NSQF) TBD Version number 1

Automotive Vehicle
Industry Sub-sector Last reviewed on 19/06/13
Service
Next review date 19/06/15
12 | P a g e
ASC/ N 0001: Plan and organise work to meet expected outcomes
Standards
------------------------------------------------------------------------------------------------------------------------------------- --
Overview
This unit is about planning and organisingan individuals work in order to
complete it to the required standards, on time and within budget in terms of
cost and material
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Unit Title
Plan and organise work to meet expected outcomes
(Task)
Description This NOS unit is about planning and organisingan individuals work in
order to complete it to the required standards on time.
work requirements including various activities, deliverables or work
output required in the given time, maintain set quality standards
appropriate use of resources (both material / equipments and
manpower)
Work requirements To be competent, the user/individual on the job must be able to:
including various activities
within the given time and PC1. keep immediate work area clean and tidy
set quality standards PC2. treat confidential information as per the organisations guidelines
PC3. work in line with organisations policies and procedures
PC4. work within the limits of job role
PC5. obtain guidance from appropriate people, where necessary
PC6. ensure work meets the agreed requirements
Appropriate use of
resources PC7. establish and agree on work requirements with appropriate
people
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
Knowledge and Understanding (K) w.r.t. the scope
Element Knowledge and Understanding
A. Organisational Context The user/individual on the job needs to know and understand:
(Knowledge of the
Company/Organisation KA1. the organisations policies, procedures and priorities for area of
and its processes) work, role and responsibilities in carrying out that work
KA2. the limits of responsibilities and when to involve others
KA3. specific work requirements and who these must be agreed with
KA4. the importance of having a tidy work area and how to do this
KA5. how to prioritize workload according to urgency and importance
and the benefits of this
KA6. the organisations policies and procedures for dealing with
confidential information and the importance of complying with
these
KA7. the purpose of keeping others updated with the progress of work
KA8. who to obtain guidance from and the typical circumstances when
this may be required
KA9. the purpose and value of being flexible and adapting work plans
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to reflect change
B. Technical Knowledge The user/individual on the job needs to know and understand:
KB1. how to complete tasks accurately by following standard

procedures
KB2. technical resources needed for work and how to obtain and use
these
Skills (S) w.r.t. the scope
Element Skills
A. Core Skills/ Generic Writing Skills
Skills The user/individual on the job needs to know and understand how to:
SA1. write in at least one language

Reading Skills
SA2.read instructions, guidelines/procedures

SA3.ask for clarification and advice from appropriate persons

SA4.communicate orally with colleagues
B. Professional Skills Decision Making
SB1. make a decision on a suitable course of action appropriate for

accurately completing the task within resources
Plan and Organise
SB2. agree objectives and work requirements

SB3. plan and organise work to achieve targets and deadlines
CustomerCentricity
SB4. deliver consistent and reliable service to customers

SB5. check own work and ensure it meets customer requirements
Problem Solving
SB6. refer anomalies to the concerned persons

Analytical Thinking
SB7. analyse problems and identify work -arounds taking help from
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concerned persons where required
Critical Thinking
SB8. apply own judgement to identify solutions in different situations
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NOS Version Control

Industry Sub-sector NA Last reviewed on 10/06/13
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ASC/ N 0002: Work effectively in a team
Standards
----------------------------------------------------------------------------------------------------------------------------- ----------
Overview
This unit is about working effectively with colleagues, either in own work group
or in other work groups within organisation.
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Unit Title
Work effectively in a team
(Task)
Description This NOS unit is about working effectively within a team, either in
individuals own work group or in other work groups outside
theorganisation.
Colleagues:
Interact & communicate effectively with colleagues including
member in the own group as well as other groups
Interact & communicate To be competent, the user/individual on the job must be able to:
effectively with colleagues
including member in the PC1. maintain clear communication with colleagues (by all means
own group as well as other including face-to-face, telephonic as well as written)
groups PC2. work with colleagues to integrate work
PC3. pass on information to colleagues in line with organisational
requirements both through verbal as well as non-verbal means
PC4. work in ways that show respect for colleagues
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry outcommitments,
explaining the reasons
PC7. identify problems in working with colleagues and take the initiative
to solve these problems
PC8. follow the organisations policies and procedures for working with
colleagues

(Knowledge of the
Company/Organisation KA1. the organisations policies and procedures for working with
and its processes) colleagues, role and responsibilities in relation to this
KA2. the importance of effective communication and establishing good
working relationships with colleagues
KA3. different methods of communication and the circumstances in
which it is appropriate to use these
KA4. the importance of creating an environment of trust and mutual
respect
KA5. the implications of own work on the work and schedule of others
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KB1. different types of information that colleagues might need and the
importance of providing this information when it is required
KB2. the importance of helping colleagues with problems, in order to
meet quality and time standards as a team
Skills (S)w.r.t. the scope
Element Skills
A. Core Skills/ Writing Skills
Generic Skills The user/individual on the job needs to know and understand how to:
SA1. complete written work with attention to detail

Reading Skills
SA2. read instructions, guidelines/procedures

SA3. listen effectively and orally communicate information

SA4. ask for clarification and advice from the concerned person
SB1. make decisions on a suitable course of action or responsekeeping

in view resource utilization while meeting commitments
Plan and Organise
SB2. plan and organise work to achieve targets and deadlines

CustomerCentricity
SB3. check that the work meets customer requirements

SB4. deliver consistent and reliable service to customers
Problem Solving
SB5. apply problem solving approaches in different situations

Critical Thinking
SB6. apply balanced judgements to different situations
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NOS Version Control

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ASC/ N 0003Maintain a healthy, safe and secure working environment
Standards
----------------------------------------------------------------------------------------------------------------------------- ----------
Overview
This unit is about monitoring work place practices and making sure they meet
requirements for health, safety, security and environmental concerns.
22 | P a g e
Unit Title
Maintain a healthy, safe and secure working environment
(Task)
Description This NOS unit is about monitoring the working environment and making
sure it meets requirements for health, safety and security.
Resources (both material & manpower) needed to maintain a safe
working environment as per the prevalent norms & government
policies including emergency procedures for Illness, accidents, fires
or any other reason which may involve evacuation of the premises
Resources needed to To be competent, the user/individual on the job must be able to:
maintain a safe, secure
working environment PC1.
comply with organisations current health, safety and security
policies and procedures
PC2. report any identified breaches in health, safety, and security
policies and procedures to the designated person
PC3. Coordinate with other resources at the workplace to achieve the
healthy, safe and secure environment for all incorporating all
government norms esp. for emergency situations like fires,
earthquakes etc.
PC4. identify and correct any hazards like illness, accidents, fires or any
other natural calamity safely and within the limits of individuals
authority
PC5. report any hazards outside the individuals authority to the
relevant person in line with organisational procedures and warn
other people who may be affected
PC6. follow organisations emergency procedures for accidents, fires
or any other natural calamity
PC7. identify and recommend opportunities for improving health,
safety, and security to the designated person
PC8. complete all health and safety records are updates and
procedures well defined
(Knowledge of the
Company/Organisation KA1. legislative requirements and organisations procedures for
and its processes) health, safety and security and individuals role and
responsibilities in relation to this
KA2. what is meant by a hazard, including the different types of
health and safety hazards that can be found in the workplace
KA3. how and when to report hazards
KA4. the limits of responsibility for dealing with hazards
KA5. the organisations emergency procedures for different
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emergency situations and the importance of following these
KA6. the importance of maintaining high standards of health, safety
and security
KA7. implications that any non-compliance with health, safety and
security may have on individuals and the organisation
KB1. different types of breaches in health, safety and security and how
and when to report these
KB2.evacuation procedures for workers and visitors
KB3.how to summon medical assistance and the emergency
services, where necessary
KB4.how to use the health, safety and accident reporting
Procedures and the importance of these
Skills (S) w.r.t. the scope
Element Skills
A. Core Skills/ Generic Writing Skills
Skills The user/individual on the job needs to know and understand how to:
SA1. complete accurate, well written work with attention to detail

Reading Skills
SA2. read instructions, guidelines/procedures/rules

SA3. listen to and orally communicate informationwith all concerned

SB1.make decisions on a suitable course of action or response

Plan and Organise
SB2.plan and organise work to achieve targets and deadlines

CustomerCentricity
SB3.build and maintain positive and effective relationships with

colleagues and customers
Problem Solving
SB4.apply problem solving approaches in different situations

Analytical Thinking
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SB5.analyse data and activities

Critical Thinking
SB6.apply balanced judgements to different situations
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NOS Version Control

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Qualification Pack for Auto Service Technician L3
Criteria for assessment of Trainees

JOB ROLE Auto Service Technician L3
Qualification Pack ASC/Q 1401
No. Of NOS 1 Role specific ,3 generic
NOS Title/ NOS Elements NOS & Performance Criterion Description Marks
allocation
ASC/N 1401 Assist in Service ,maintenance & repair of the vehicle Viva Practical
Assist in service, To be competent, the user/individual on the job must be able
maintenance and actual to:
repair of the vehicle
PC1. collect and safely handover personal belongings of
customer like phone, pen, documents etc, at the time of 5 15
taking a vehicle for servicing or repairs
PC2. place the vehicle on a suitable platform, before the
painting actually starts
PC3. assist in organising the secure parking area and moving
vehicles around as directed
PC4. lift raw materials, finished products, and packed items,
manually or using hoists 25 50
PC5. understand the autocomponent manufacturer
specifications related to the various components/
aggregates in the vehicle
PC6. ensure that service, maintenance and repair activities
are carried out on the vehicle without causing damage
to any other other aggregate/ component
PC7. run errands at the direction of the senior technician such
as gettingfetching parts,tools, gauges, instruments, 5 10
fixtures, workshop supplies, taking vehicles to
dealerships etc.
PC8. assist in performing service or repair of vehicles under
supervision of senior technician such as:
carrying out minor component repair or
replacement 5 15
carrying out oil changes and lubrication
washing vehiclesas per prescribed standard process
fetching correct materials or tools or gauges
mixing cleaning solutions, abrasive compositions,
or other compounds, as per the directions given by
senior technician
PC9. dismantle aggregates like wheels,suspension system,
steering column,braking system,engine assembly etc.
PC10. count and report serviced or repaired vehicles to
determine if product orders are complete
PC11. assist in maintaining and managingthe workshop, tools,
27 | P a g e
equipment and machinery in required condition by:
cleaning and lubricating equipment
rinsing objects, tools and equipment and placing
them on drying racks
using cloth, squeegees or air compressors to dry 15 30
surfaces
cleaning and organising the workshop
placingtools at their shelf after use
keeping workshop clean of debris
PC12. follow standard operating procedures specially vehicle
service manuals for using workshop tools and
equipments
PC13. ensure any malfunctions or repair requirements
observed in vehicles (and beyond own scope of work)
are reported to the concerned person
PC14. ensure any malfunctions observed in tools and
equipments are reported to the concerned persons
PC15. assist in fitting and balancing the replaced and refitted
parts
PC16. ensure that trainings organized by the OEM from time-
to-time are attended and knowledge levels are
upgraded (esp. in case of newly launched products,
product refreshes)
subtotal 55 120
ASC/N 0001 Plan & organize work to meet expected outcome Viva Practical
Work requirements To be competent, the user/individual on the job must be able
including various activities to:
within the given time and PC1. keep immediate work area clean and tidy
set quality standards PC2. treat confidential information as per the organisations
guidelines
PC3. work in line with organisations policies and procedures
PC4. work within the limits of job role 12 28
PC5. obtain guidance from appropriate people, where
necessary
PC6. ensure work meets the agreed requirements
Appropriate use of
resources PC7. establish and agree on work requirements with
appropriate people 18 42
PC8. manage time, materials and cost effectively
PC9. use resources in a responsible manner
subtotal 30 70
ASC/N 0002 Work effectively in a team Viva Practical
Interact & communicate To be competent, the user/individual on the job must be able
effectively with colleagues to:
including member in the PC1. maintain clear communication with colleagues (by all
own group as well as other means including face-to-face, telephonic as well as
groups written)
28 | P a g e
PC2. work with colleagues to integrate work
PC3. pass on information to colleagues in line with
organisational requirements both through verbal as well
as non-verbal means
PC4. work in ways that show respect for colleagues
30 70
PC5. carry out commitments made to colleagues
PC6. let colleagues know in good time if cannot carry out
commitments, explaining the reasons
PC7. identify problems in working with colleagues and take
the initiative to solve these problems
PC8. follow the organisations policies and procedures for
working with colleagues
subtotal 30 70
ASC/N 0003 Maintain safe , healthy environment friendly workplace Viva Practical
Resources needed to To be competent, the user/individual on the job must be able

maintain a safe, secure to:
working environment
PC1. comply with organisations current health, safety and
security policies and procedures
PC2. report any identified breaches in health, safety, and
security policies and procedures to the designated
person
PC3. Coordinate with other resources at the workplace to
achieve the healthy, safe and secure environment for all
incorporating all government norms esp. for emergency
situations like fires, earthquakes etc.
PC4. identify and correct any hazards like illness, accidents,
fires or any other natural calamity safely and within the 45 80
limits of individuals authority
PC5. report any hazards outside the individuals authority to
the relevant person in line with organisational
procedures and warn other people who may be affected
PC6. follow organisations emergency procedures for
accidents, fires or any other natural calamity
PC7. identify and recommend opportunities for improving
health, safety, and security to the designated person
PC8. complete all health and safety records are updates and
procedures well defined
subtotal 45 80
Total 160 340
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Auto Service Technician Level3 PDF

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Automotive

QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR AUTOMOTIVE INDUSTRY

Brief Job Description:AnAuto Service Technician Level 3 assists in service,

Qualifications Pack Code ASC/ Q 1401

Job Role Auto Service Technician Level 3

Credits(NSQF) TBD Version number 1.1

Industry Automotive Drafted on 19/06/13

Sub-sector Automotive Last reviewed on 19/06/13

Job Role Auto Service Technician Level 3

Minimum Educational Qualifications Class VIII

Maximum Educational Qualifications Not Applicable

On the job training:

ASC/ N 1401: Assist in service, maintenance and repair of

Performance Criteria As described in the relevant NOS Units

Keywords /Terms Description

Sub-Sector Sub-sector is derived from a further breakdown based on the

NOS National Occupational Standard(s)

Unit Code ASC/ N 1401

cleaning and organising the workshop

B. Technical The user/individual on the job needs to know and understand:

drivelines and hubs

Skills (S) w.r.t. the Scope

SA8. interact with customer/ service advisor and senior technicians

SB1. judge when to seek assistance from a superior

SB3. plan work according to the required schedule and location

SB7. assist in repairs under the supervision of the senior technician

assistance from the senior technician

NOS Version Control

NOS Code ASC/ N 1401

Credits(NSQF) TBD Version number 1

Next review date 19/06/15

Unit Code ASC/ N 0001

KB1. how to complete tasks accurately by following standard

SA1. write in at least one language

SA2.read instructions, guidelines/procedures

SA3.ask for clarification and advice from appropriate persons

SB1. make a decision on a suitable course of action appropriate for

SB2. agree objectives and work requirements

SB4. deliver consistent and reliable service to customers

SB6. refer anomalies to the concerned persons

SB8. apply own judgement to identify solutions in different situations

NOS Version Control

NOS Code ASC/ N 0001

Credits(NSQF) TBD Version number 1

Next review date 10/06/15

Unit Code ASC/ N 0002

Knowledge and Understanding (K) w.r.t. the scope

SA1. complete written work with attention to detail

SA2. read instructions, guidelines/procedures

SA3. listen effectively and orally communicate information

SB1. make decisions on a suitable course of action or responsekeeping

SB2. plan and organise work to achieve targets and deadlines

SB3. check that the work meets customer requirements

SB5. apply problem solving approaches in different situations

SB6. apply balanced judgements to different situations

NOS Version Control

NOS Code ASC/ N 0002

Credits(NSQF) TBD Version number 1

Next review date 10/06/15