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Oral Questioning

The document provides guidance on various housekeeping procedures and standards including: 1. The difference between tools and equipment, with tools being manual and equipment being powered. 2. Proper use of chemicals by following enterprise directions. 3. The check-out room should be done before the make-up room to prepare for the next guest. 4. Laundry procedures like separating whites and colors and checking items after for stains. 5. Using personal protective equipment (PPE) when cleaning public areas to prevent accidents. 6. Properly handling intoxicated guests by explaining rules politely without entering their room.

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charles
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3K views3 pages

Oral Questioning

The document provides guidance on various housekeeping procedures and standards including: 1. The difference between tools and equipment, with tools being manual and equipment being powered. 2. Proper use of chemicals by following enterprise directions. 3. The check-out room should be done before the make-up room to prepare for the next guest. 4. Laundry procedures like separating whites and colors and checking items after for stains. 5. Using personal protective equipment (PPE) when cleaning public areas to prevent accidents. 6. Properly handling intoxicated guests by explaining rules politely without entering their room.

Uploaded by

charles
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. What is the difference between tools and equipment?

Tools is a manual process while equipment is powered by electricity.


2. How do we need to follow directions in using chemicals?
We need to follow directions in using different chemicals provided by
the enterprise.
3. Between make-up room and check-out room, which should be done first?
Check-out room should be done first.
To use the room for the next guest, because the make-up room can still
have the guest.
4. Standard procedure for laundry?
Separate white clothes from coloured clothes.
5. Standard procedure for ironing?
First, the back of the collar to check the temperature of the iron, next is
the front of the collar, the sleeve and the body.
6. How do you clean the black shoes?
Use dry cloth in cleaning the shoes.
7. How to maintain and use floor polisher vacuum cleaner?
First, we must check the bag at the back part of the vacuum if its full or
empty.
8. Characteristics of the butler service?
Proper communication
Good grooming or good appearance
9. Signs and symptoms of intoxication
Tipsy eyes and cant walk properly
10. How will you remove a bubble gum on a carpet?
By using ice to remove a bubble gum on a carpet.
11. What would you do if you found dead person on the floor?
Check the temperature of the body using your elbow.
12. Between baby crib and make-up room, which should be done first?
The baby crib should be done first.
Because the make-up room takes too much time while the baby crib
consume a small time.
13. What is PPE? Why it is important during the public are cleaning?
PPE stands for Personal Protective Equipment.
To prevent any accidents for your colleagues and guests.
14. Discuss the complete procedure of using a floor polisher and carpet
shampooing?
Shampooing a carpet is a great way to get much deeper clean than
vacuuming.
15. Identify cleaning equipment and chemicals and its uses?
Washing machine and detergent are used to clean clothes, and chlorine
is used to remove stain.
16. How can you reduce risk or prevent accident for your colleagues and
guest?
By using PPE.
17. Discuss the proper care and of equipment and cleaning chemicals. Why?
We need to follow the directions provided by the enterprise.
18. While cleaning you noticed a strong gas leakage and discover a water
leakage. What will you do and why?
A strong gas leakage must be the first thing to do to avoid explosion.
19. How do you manage hotel waste and garbage? Discuss thoroughly.
Segregate waste form biodegradable to non-biodegradable. We also
need to reduce, reuse and recycle.
20. How do you handle the situation when an intoxicated guest held your arm
and put you towards the room?
Talk to the guest politely and explain the rules and regulations provided
by the enterprise that we need to follow as a room attendant.
21. How will you handle a guest who will arrived to the hotel with the signs of
intoxication?
Ask the guest politely if he/she can go to the room but never enter
inside the room.
22. What will be your basis for deciding of method of laundry to be used?
Hand wash and by using washing machine.
23. Why is it important to conduct post laundry activity?
We conduct post laundry activity in order not to stain other clothes.
24. How will you bill and deliver laundry for guest?
Delivery to the guest with the sheet cash while receiving the laundry,
charge will be posted to your room bill.
25. What is the proper way of operating a washing machine? Discuss the
cleaning agents and chemicals and its uses.
Turn on the switch, check the drain, check the hose, check the water
label and the detergent.
26. How will you do the post laundry clearing activity? Why is it necessary to
check the items after laundry? Discuss thoroughly.
We need to check the clothes if it is still have stain or dirt.
To check the quality of laundry service.
27. How do you care for laundry equipment and supplies?
Wash the outside of the appliances, remove stains, dirt and dust.
28. Prepare a complete laundry report and billing of laundry services.
Attached the voucher to the item for billing.

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