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Code of PracticeMk7

The General Insurance Code of Practice sets out commitments by insurers to aim for the best customer service standards possible and promote better relations between customers and insurers. It describes standards in key areas like buying insurance, claims handling, disaster response, education, and dispute resolution. Introduced in 1995 and revised in 2010, the Code is signed by aaCode and backed by consumer groups, government, insurers and the Insurance Council of Australia. More information and copies of the Code are available from the Financial Ombudsman Service.

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Ross Robertson
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23 views10 pages

Code of PracticeMk7

The General Insurance Code of Practice sets out commitments by insurers to aim for the best customer service standards possible and promote better relations between customers and insurers. It describes standards in key areas like buying insurance, claims handling, disaster response, education, and dispute resolution. Introduced in 1995 and revised in 2010, the Code is signed by aaCode and backed by consumer groups, government, insurers and the Insurance Council of Australia. More information and copies of the Code are available from the Financial Ombudsman Service.

Uploaded by

Ross Robertson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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aaCode of

Practice is a
signatory to
the General
Insurance
Code of
Practice,
which sets
out a
commitment
by the
general
insurance
industry to
aim for the
best
standards of
service
possible, and
to promote
better
relations
between
customers
and insurers.
The Code
describes
standards in
areas such as
buying
insurance,
claims
handling,
responding to
catastrophes
and disasters,
information
and
education
and dispute
resolution.
Introduced in
1995 with the
backing of
consumer
groups, the
federal
government,
insurers and
the Insurance
Council of
Australia, it
was revised
in 2005.
More
information
on the Code,
or a copy of
the Code, can
be obtained
from the
Financial
Ombudsman
Service
(FOS)
Australia. You
can contact
the FOS
on 1800 367
287 (free
call), or you
can access
the Code
at www.codeo
fpractice.com.
au.

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