Project Synergy

Adani Behavioral Competency Framework

May, 2013
-CONFIDENTIAL-
Contents
Competency Framework

Competency Framework Detailing

2
BPT Synergy HR Adani Behavioral Competencies
9 Behavioral Competencies categorized broadly
into 3 impact areas :Business, Results and People

Adani Beh.
Comp. Framework
(ABCF)

Business

*Strategic Orientation

Decision Making Entrepreneurial Mindset

* For Bands 1 to 6 only 3

BPT Synergy HR Adani Behavioral Competencies
For competency profiling, roles classified as per job
bands

1) During the transition phase (next 3-4 years), five proficiency levels to be used. After 4
stabilization of process and systems, move to competencies to be relooked to move to BPT Synergy HR Adani Behavioral Competencies
four level proficiencies
Contents
Competency Framework

Competency Framework Detailing

5
BPT Synergy HR Adani Behavioral Competencies
 Business
Strategic Orientation* (1/2)

Definition
Ability to identify emerging opportunities for business growth; take calculated risk to achieve the larger business
objective; think ahead to spot or create opportunities and deliver against such opportunities.

Themes
Objectives formulation and implementation plans keeping in view long term interests
Opportunities capitalization and risk mitigation

Relevance to Adani
This competency ensures a long term view of the critical goals for Adani, the risks associated along with the
potential opportunities linked to the goals

* Applicable to bands 6 and above 6

BPT Synergy HR Adani Behavioral Competencies
 Business
Strategic Orientation* (2/2)
Competency
Strategic Orientation
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Objectives Understands the Establishes a link Identifies Constantly reviews Recognizes the impact of
formulation and organization's between short- implications of his own objectives to the market, the society, and
implementation objectives and term actions in and his teams ensure they support the environment on long-
plans keeping in strategies. daily business and short-term actions Adanis long-term term tasks, opportunities
view long term their implications on the department, strategic aims, and and trends from the
interests for the department business and its makes changes or company as a whole. Takes
market position. challenges if they do the impact into

not. consideration when
developing long-term
strategies.
Reviews own actions in
relation to the business
strategy,Adanis Vision and
tries to take the overall
context into consideration
at the planning stage.
Opportunities Takes the medium- Reviews own Anticipates future Makes complex ideas, Considers multiple
capitalization and long-term actions in relation problems or issues and situations perspectives when
and risk consequences of to the complex issues at clear and contemplating the impact
mitigation own decisions on departmental the planning stage understandable, and key issues may have on the
economic success strategy and tries itself can relate these to the organization and wider
and customer to take the context wider context of the community and design
relations into into consideration organization alternative business
consideration. at the planning strategies and visions
stage. accordingly

* Applicable to bands 6 and above 7

BPT Synergy HR Adani Behavioral Competencies
 Business
Decision Making (1/2)

Definition
Decision Making is the capacity to understand the situation, analyze the pros and cons of alternative courses of
action, weigh the inherent risks and accelerate closure by presenting oneself in an assured, directive, impressive
and unhesitating manner. It includes a balanced outlook, clarity on priorities, and a consistent display of a decisive
mindset. It also includes understanding the risk quotient of the business and managing the same in a dynamic
manner. The emphasis of this competency is on taking timely decisions and owning decisions made by self and
the team

Themes
Impact of decisions
Timeliness of Decisions
Ownership for Self & Team Decisions

Relevance to Adani
This competency ensures continued performance in the face of implementation challenges. This competency is
important as it benefits the organization from rational and logical decision making framework which sets
guidelines for achieving results. This competency looks at handling a variety of operational issues especially in a
large multi purpose facilities, this competency would facilitate delivery on time, within budgets and as per quality
standards.

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BPT Synergy HR Adani Behavioral Competencies
 Business
Decision Making (2/2)
Competency
Decision Making
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Impact of Considers impact Considers impact on Able to clearly identify Takes team, corporate Ensures decisions are
Decisions only on own work directly involved implications of and customer consistent with the larger
area while making parties when making decisions on other perspective into goals of the organization;
decisions decisions departments and account when making
Ensures that a wide range
Knows how to keeps them in mind decisions; accurately
of potential long term
analyze difficulties while decision making predicts outcomes of
implications on internal and
down to their root various of alternatives
Able to balance external stakeholders are
causes to get round
conflicting stakeholder fully thought through
them better
concerns while making
decisions
Timeliness of Demonstrates Demonstrates ability Able to take timely Makes timely decision Takes timely decisions that
Decisions ability to take to take timely decisions that may even when faced with have a significant or long-
timely decisions decisions based on have significant unprecedented term impact, having
when clear precedence in the impact based on ones situations based on consulted and involved
guidelines and organization, even earlier experience available information others where appropriate;
policies are defined where clear and expert opinions Able to balance conflicting
guidelines, policies stakeholder perspectives
are not defined
Ownership for Takes ownership for Takes ownership for Takes ownership of Takes decisions even Ensures that others are
Self & Team ones decisions and any decisions taken any decisions taken when a tough stance is accountable for decisions
Decisions any outcome by ones team with ones consultation necessary and takes full taken by them & they
thereof that may have an ownership of all understand the impact of
impact on the consequences the decisions
organization Stands by decisions even if
they are unpopular if they
are for the good of the
organization

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BPT Synergy HR Adani Behavioral Competencies
 Business
Entrepreneurial Mindset (1/2)

Definition
Entrepreneurial Action is the ability to seize new opportunities with Initiative and Ownership and, in the light of
this, to proactively formulate and implement objectives and implement action plans, or make decisions. It includes
completing current projects as well as preparing for future situations. In addition, it includes the firm
determination and sense of responsibility to lead innovations, embrace new ideas and businesses to the
achievement of lasting business success.

Themes
Proactive identification of business opportunities, ideas and needs and an orientation towards a Big Picture
view

Relevance to Adani
The competency aims towards building the ability to scan the business environment, visualize the broader and
holistic opportunities for the organization, and plan future actions. It also provides for the ability to form a big
picture in wider context.

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BPT Synergy HR Adani Behavioral Competencies
 Business
Entrepreneurial Mindset (2/2)
Competency
Entrepreneurial Mindset
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Proactive Takes sufficient Establishes Able to analyze data Develops new Sees and acts on long-
identification of time to identify challenging goals and spot approaches, products term (beyond 12 months)
business and initiate for him/herself opportunities and and services based on opportunities and
opportunities, change and where problems in the data analytics problems.
ideas and needs innovation achievement is not medium-term (3 to12
Uses networks to seek Formulates completely
and an processes. certain, and months)
fresh ideas. new and off the wall ideas
orientation introduces Is prepared to make
Encourages different and concepts, which
towards a big Acts immediately appropriate decisions that are not
agencies to pool create a potential
picture view in a crisis or measures. accepted by all or
resources and opportunity, and uses
difficult situation that are outside
Volunteers for expertise. innovative approaches to
and takes his/her specific
challenging allow them to be realized.
repeated authority
assignments or These may address
action against
projects in or underlying needs that
obstacles to
outside own field have not yet been
resolve the
identified by customers.
situation.

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BPT Synergy HR Adani Behavioral Competencies
 Results
Execution Focus (1/3)

Definition
Execution focus is the ability to set challenging objectives and take complete ownership of goals to drive results. It
is the ability to achieve expected results through the successful and timely completion of activities as per defined
parameters and working with commitment in the pursuit of organizational aims . It involves setting systems for
defining priorities, realistic milestones and deadlines to enable smooth and accurate service delivery. It is also the
ability to review progress and takes corrective action to ensure completion as per plan. Further, it requires standing
by promises/ commitments and adhering to high standard of business

Themes
Driving Results/ Managing Obstacles / Persistence
Adherence to procedures/ processes/ quality
Performance Monitoring
Developing expertise

Relevance to Adani
This competency aims to enable focus on the excellence of 'delivery' of tasks assigned through action (i.e. a more
hands on approach) on the part of employees at Adani . It supports continued performance in the face of
implementation challenges and prevents complacency from taking hold. It is important in leading and delivering
improved results, in setting challenging targets and ensuring compliance to defined guidelines. This competency is
important as it helps the organization emphasize on building logic, analysis, time management and action-planning
skills across all levels. It demonstrates a commitment to achieving high standards of quality and excellence.

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BPT Synergy HR Adani Behavioral Competencies
 Results
Execution Focus (2/3)
Competency
Execution Focus
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Driving Results/ Accepts Drives team to Conveys a sense of Takes numerous Invests time and resource
Managing responsibility for achieve desired urgency to own and sustained to transform systems and
Obstacles / own work and results and solves other related actions/multiple processes to significantly
Persistence ensures that the for any obstacles departments and approaches over time enhance the teams
job is completed faced by the team follows up to ensure for achievement of efficiency, effectiveness
on time that the job is assigned goals for self and ability to achieve
Does not give up
completed on time and team results
easily and remains
focused in the face Anticipates potential Elicits full commitment
of obstacles problems/obstacles from team in all initiatives,
and takes steps despite surmounting odds
including preparing
contingency plans to
overcome the same
Adherence to Has an Drives the Drives process Drives a process-driven Is a role model for others
procedures/ understanding of implementation of adherence within culture across teams in the organization. Sets
processes/ basic standards required standards team and with other by insisting on an example of high
quality and procedures around safety and teams at points of process-adherence and standards and procedures
pertaining to own quality; ensures interface methodical approach in the organization.
area. Strives to compliance to delivering products Champions process
Ensures high quality
produce work, and services orientation and initiatives
output from own
which meets the across company / function
team and pushes
standard expected
related teams/
departments for the
same

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BPT Synergy HR Adani Behavioral Competencies
 Results
Execution Focus (3/3)
Competency
Execution Focus
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Performance Monitors own Monitors owns and Monitors Monitors data to Creates a metrics driven
Monitoring quality of work to others progress performance of team identify data gaps, performance culture with
ensure adherence against specific against pre-defined inadequacies in systems to track
to set levels of targets, milestones metrics and identifies existing metrics and information/organize data,
performance or deadlines as per specific areas of proposes relevant generate early warning
a defined plan for improvement metrics to monitor signals, drive automatic
self and others performance course correction, leading
to an overall improvement
in performance

Developing Tries to gain Uses his subject Displays high degree Nurtures expertise in Drives the organization in
Expertise knowledge and be matter knowledge of domain expertise. areas that have being the best in every
a subject matter at his/her job and maximum impact sphere and domain.
Challenges and drives
expert in his motivates the team within the team and Ensures this agenda is
his team to learn and
domain. to follow the same provides relevant suitably anchored with the
understand more
Constantly tries to support to the team for help of senior
about their job area
challenge his/her the same management assistance
own knowledge and training.
base.

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BPT Synergy HR Adani Behavioral Competencies
 Results
Planning & Organizing (1/2)

Definition
Planning and organizing is the ability to translate goals into workable action plans and detailed operational
components, by prioritizing effectively, establishes systems, allocating targets and using resources optimally. It
also includes orientation towards developing processes and systems and also identifying risk mitigation strategies
that would support successful project management. It also requires the ability to work across functions and
businesses to create synergies

Themes
Establishing Priorities/ Set plans
Resource Mobilization
Risk identification and Risk mitigation

Relevance to Adani
Working in an dynamic environment where cost cutting and operational efficiencies support the achievement of a
healthy bottom line, this competency will inculcate a process driven and standardized way of working thereby
reducing risks and ensure timely delivery

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BPT Synergy HR Adani Behavioral Competencies
 Results
Planning & Organizing (2/2)
Competency
Planning & Organizing
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Establishing Breaks-down the Breaks down assigned Recognizes priorities, Drives clarity and Excels in managing and
Priorities/ Set given task into tasks into activities and dependencies, and structure through delivering projects/
plans activities; Plans creates work plan for critical paths creating a framework initiatives that involve long
own work and daily entire team important to the for planning within term/ complex planning
activities sequencing of which individuals and that impact many
activities and plans teams can operate stakeholders, i.e.,
work accordingly customer, employees &
business

Resource Is able to identify Ensures effective Allocates work to Anticipates additional Develops systems to
Mobilization and mobilize allocation of work team members based resource requirements; mobilize and meet future
required resources activities and resources; on their strengths re-directs resources, resource requirements.
for successful Takes initiative and and ensures optimal activities/assignments
completion of work utilizes all available workload for all teams as required to ensure
resources to ensure a to drive high quality timely completion of the
high level of operational results assigned work
efficiencies
Risk Is able to identify Is able to assess the Is able to identify Develops systems and Is able to build a culture of
identification major/ obvious risks inherent risks involved risks early on and processes to proactively risk identification and
and Risk involved related to within own area of work takes appropriate identify different risks mitigation throughout the
mitigation own area of work and ensures mitigation actions to completely involved (financial organization; champions
of the same mitigate risks customer, business, the case of efficient risk
Able to provide etc.), putting in checks planning at the business
guidance to other to raise timely flags, level keeping in mind the
related teams on etc., and is able to long-term implications for
identifying and mitigate the same Adani
mitigating risks effectively with the help
of systems & processes

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BPT Synergy HR Adani Behavioral Competencies
 Results
Performance and Accountability(1/2)

Definition
Ability to be totally clear with self and others about what has to be achieved, to what standard, by when, within
what budget, and then make clear their accountability for delivery and consistently achieving stated goals. Has a
clear focus on attainment of outcome/result and does not hesitate to pull up people, when objectives are not met.
On the other hand, it requires performing with enthusiasm and energy that motivates subordinates as well

Themes
Holding people responsible for outcomes
Ability to give feedback to non performers
Clarity of expectations of self and others

Relevance to Adani
This competency is related to the 'end-results' part of the performance. The competency is important to Adani is
because in order to place a separate emphasis on results and accountability part, which is relevant to the day to
day accomplishments and running of business.

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BPT Synergy HR Adani Behavioral Competencies
 Results
Performance and Accountability(2/2)
Competency
Performance and Accountability
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Holding people Ability to hold Ability to overcome Ability to confront Ability to ensure that Ability to set up the
responsible for oneself difficult obstacles that the situations and teams/ businesses hold urgency for deadlines and
outcomes and accountable and interfere with getting work on their non performers outcomes and cascade
ability to give accept the output, his/her work done resolutions for all accountable and give this sense of urgency to all
feedback to non successes and tasks taken up by clear feedback on involved
Ability to \provide
perfomers failure without team and related addressing the
formal/ informal and Ability to build a culture
blaming others for teams development needs if
constructive feedback where senior employees
shortfalls in his any
on performance and non Ability to display the takes full accountability of
performance.
performance of peers/ tenacity of pursuing the actions of their teams
Ability to take and team members the solution, and
Ability to create a culture
give feedback in a working through the
of transparent and honest
non threatening barriers and issues.
performance based
and non-defensive
feedback
manner
Clarity of Ability to Ability to communicate Able communicate Ability to define Ability to build a culture of
expectations of understand what is expectations in a logical expectations and milestones, measures, open communication
self and others expected of self and clear manner for targets/ timelines outcomes that are where expectations are
and express the self as well as others logically and clearly beyond any ambiguity or clearly outlined in a
same through along with deadlines to a multiple doubt for the entire process oriented and
communication and and expected outcomes stakeholders (team department systematic manner
outcomes and measures and related team
Able to set expectations
leads)
of seniors appropriately
on relevant deliverables

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BPT Synergy HR Adani Behavioral Competencies
 People
Collaboration and Teamwork (1/2)

Definition
Collaboration and Teamwork is defined as willingness to work cooperatively and ensure seamless coordination with
others to achieve shared goals. It is the ability to develop and maintain effective working relationships with
internal departments/ functions and external partners/ suppliers and function within a team as opposed to working
alone or in competition and contribute constructively to produce results in a cooperative effort. It especially
entails consistently displaying belief in employees and other stakeholders

Themes
Achieving team goals
Cooperation and Coordination

Relevance to Adani
This competency assumes importance in a context where a number of cross functional teams work together to
achieve desired results within the defined parameters of quality, time and cost. It also lays importance on the
collaborative relationship that the organization has internally within teams and departments as well as with its
vendors and suppliers to ensure achievement of organizational objectives. Even in day to day working, interactions
between the various teams helps in establishing better service standards and expectations and also help each
other in meeting them.

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BPT Synergy HR Adani Behavioral Competencies
 People
Collaboration and Teamwork (2/2)
Competency
Collaboration and Teamwork
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Achieving team Is aware of team & Commits to and Identifies and Accomplishes goals by Sets clear team
goals organizational contributes in all team provides resources partnering effectively expectations, finds
goals and places activities, participating including with other teams and alternative ways to
shared goals actively in team information, skills, individuals at all levels achieve goals and works
before individual meetings, discussions knowledge required in the organization towards building team
interests etc. by team members to commitment
accomplish their as
Demonstrates Actively supports
well as teams
awareness of team teamwork and
objectives and goals
agendas and responds information sharing
effectively Helps teammates to across business levels,
understand their functions and
roles by clarifying organizational
accountability and boundaries
monitoring their
performance
Cooperation Communicates Quickly establishes Gives due credit to Shares information in a Ensures that
and expectations rapport and trust, and team members who timely, honest and performance feedback
Coordination clearly and keeps builds productive have performed well open manner within and recognition system
others informed of relationships with and provides and across teams support a team
decisions and team members direction to others environment
Recognizes
provides feedback
Actively seeks out Sets a collaborative dysfunctional Coordinates activities
views and encourages group climate with a individuals/group across multiple teams to
contributions of open and friendly interactions and focus on long-term
everyone within the culture and removes addresses them benefit to all parties
team barriers to effective through suitable
teamwork interventions

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BPT Synergy HR Adani Behavioral Competencies
 People
Leading Teams* (1/3)

Definition
Collaboration and Team Leadership is the ability to direct the activities of individuals and groups (both internal and
external), by developing commitment and teamwork, and providing focus on a business objective. It includes
creating and communicating a common vision, mobilizing team members, providing active support and guidance in
the accomplishment of tasks/objectives and leading from the front

Themes
Create Shared Vision & Goals
Lead by Example
Team Alignment

Relevance to Adani
This competency is important as a Leader in Adani is expected to bring together and drive the efforts of a number
of individuals, functions and stakeholders towards the achievement of shared goals. This competency further
helps to drive performance orientation within the organization by aligning of individual aspirations with
organizational goals. This is also required to build a positive atmosphere and motivate people by being a role model
for others to follow

* Applicable to bands 6 and above 21

BPT Synergy HR Adani Behavioral Competencies
 People
Leading Teams* (2/3)
Competency
Leading Teams
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Create Shared Is able to Understands the Shares the rationale Is able to drive the Is able to create a
Vision & Goals effectively rationale behind the and solicits stakeholders to believe compelling vision of the
communicate goals and is able to feedback on the in the need/ future that transcends
objectives/ roles to communicate the big same; demonstrates appropriateness of the across teams as well as
team members picture to others appreciation of goal and their ability to the organization; obtains
alternative ideas achieve it commitment from the key
and actively tries to stakeholders towards the
understand the larger purpose
views of others
Lead by Takes pride in Extends a helping Stands up for own Takes initiative to Enjoys a very high
Example being trustworthy hand towards peers, beliefs while at the perform challenging or credibility amongst peers,
subordinates in case of same time undesirable tasks to superiors and
Delivers on
any need welcoming others support others subordinates and is seen
commitments, in
viewpoints as a role model for
spite of Uses formal authority Makes extra effort to
inspiration by others both
constraints and power in a fair and Admits own guide team members
personally and
equitable manner mistakes and in finding and
professionally
diligently takes replicating success
corrective action Inculcates personal and
organizational values
within team members
Walks the talk even in the
most difficult situations

* Applicable to bands 6 and above 22

BPT Synergy HR Adani Behavioral Competencies
 People
Leading Teams* (3/3)
Competency
Leading Teams
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Team Alignment Is able to give Is open to new ideas, Actively encourages Is able to correctly Is able to drive alignment
clear directions to and acknowledges new ideas from assess the capabilities/ of goals and objectives
the team members differences in opinion others. interests of team for diverse/ cross-
within the team members and align functional teams
Patiently listens to Values differences
targets/ goals to
other team Shows respect towards in background,
capabilities/ interests Proactively strives for
members opinions contrary to approach and
diversity within the team
ones own targets of various Builds on the strengths
to encourage new/
team members of team members
diverse idea generation.
Effectively cascades
Brings conflicts within a
team goals to
Team out into the open
individual goals and
and supports a mutually
targets in consultation
beneficial resolution of
with the team
conflicts
members
Takes action to resolve
the conflicts, and not to
hide them or avoid the
issues

* Applicable to bands 6 and above 23

BPT Synergy HR Adani Behavioral Competencies
 People
Communication and Listening(1/3)

Definition
Ability to promote appropriate, accurate, timely and complete information with colleagues, other functions,
business units, suppliers and customers to ensure mutual understanding. Communicates in a manner that supports
and aligns own behaviors and actions and those of others with desired business outcomes

Themes
Channel of Communication
Active Listening and Focused communication
Influence

Relevance to Adani
This competency is important to ensure that the viewpoints from organizational perspectives on issues related to
internal/ external clients are expressed in appropriate manner. The primary mode of involvement for the employees
with the internal/external clients is via oral and written communication, which serves as the foundation for the
effectiveness of the services provided by the organization to its customers

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BPT Synergy HR Adani Behavioral Competencies
 People
Communication and Listening(2/3)
Competency
Communication and Listening
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Channel of Seeks assistance Is aware of and uses Is able to guide Identifies barriers to Establishes, maintains
Communication in identifying and appropriately existing others in selecting communication in the and regularly evaluates
utilizing formal intra/inter and using present system and to continuously improve
appropriate departmental appropriate takes action to the formal and informal
communication communication organizational eliminate/ minimize communication systems
channels to channels in order to communication them to support effective
convey communicate systems communication within
information effectively organization and with the
environment
Active Listening Listens to others Asks questions to Understands the Articulates complex Fosters two-way
and Focused with a keenness ensure that message is audience and varies issues in a concise, communication by
Communication that helps him to understood by the communication easy-to-understand listening to feedback,
not only audience style, tone etc. manner asking questions to
understand but accordingly clarify, paraphrasing
Effectively addresses Simplifies issues by
also engage with understanding
points of disagreement Communicates in a breaking them down
the speaker
raised by the audience structured manner into modules and using Promotes organizations
Is able to with a good logical similar past situation, messages, products and
articulate ideas, flow experience, anecdote, services to internal and
concepts or a graphical external stakeholders in a
position in a form representations to purposeful and timely
such that others communicate it to manner
can readily others
understand

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BPT Synergy HR Adani Behavioral Competencies
 People
Communication and Listening(3/3)
Competency
Communication and Listening
Name
Proficiency Level 2 Proficiency Level 3 Proficiency Level 4 Proficiency Level 5
Theme Proficiency Level 1
(as in Level 1+) (as in Level 2+) (as in Level 3+) (as in Level 4+)
Influence Uses direct Effectively uses past Adapts oneself Uses experts or third Uses complex influencing
persuasion in a experience, stories, or based on situational parties to exert strategies to reach a goal
discussion or anecdotes to create a requirements/ to influence or have an effect
presentation connect and convince influence and
Takes multiple actions Negotiates to produce
opposition in a negotiate with
or makes complex win-win outcomes on
discussion or a specific audience
staged arguments complex issues with
presentation
Selects the most individuals and groups
Tactfully and politely
appropriate mix of that have diverse
expresses difference
persuasion, request, opinions and views
of opinion
coercion, etc., best
suited to the
situation

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BPT Synergy HR Adani Behavioral Competencies