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0Dqdjlqj&Kdqjhrq/Hdq, Psohphqwdwlrqlq6Huylfh6Hfwru: Sciencedirect

This document summarizes a paper that reviews lean implementation in public service organizations and the importance of change management during the transition to lean. It discusses how lean principles developed for manufacturing can be applied in the service sector to improve efficiencies and customer service. However, resistance to change is a challenge for lean implementation in services. The paper argues that change management is needed to address resistance, provide support, and develop the knowledge required to successfully implement lean changes.

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0% found this document useful (0 votes)
71 views7 pages

0Dqdjlqj&Kdqjhrq/Hdq, Psohphqwdwlrqlq6Huylfh6Hfwru: Sciencedirect

This document summarizes a paper that reviews lean implementation in public service organizations and the importance of change management during the transition to lean. It discusses how lean principles developed for manufacturing can be applied in the service sector to improve efficiencies and customer service. However, resistance to change is a challenge for lean implementation in services. The paper argues that change management is needed to address resistance, provide support, and develop the knowledge required to successfully implement lean changes.

Uploaded by

Jawath Bina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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ScienceDirect
Procedia - Social and Behavioral Sciences 211 (2015) 313 319

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doi:10.1016/j.sbspro.2015.11.040
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3.1 Challenges in lean implementation

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4.1 Change model

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4.1.1 Lewins model



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