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    Investigation Team Reply - 12 May 17

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    Humber & South Yorks Advisory Committee
    The letter is from Richard Redgrave, Head of Customer Investigations at HM Courts & Tribunals Service, responding to a complaint from Mr. Grimsby regarding a case at Grimsby Magistrate's Court. Redgrave states that he has nothing further to add beyond his previous response and that the offer of £750 compensation still stands if Mr. Grimsby would like to accept it. He provides information on Mr. Grimsby's options to pursue the complaint through his MP or the Parliamentary and Health Service Ombudsman.

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    Investigation Team Reply - 12 May 17

    Uploaded by

    Humber & South Yorks Advisory Committee
    261 views1 page
    The letter is from Richard Redgrave, Head of Customer Investigations at HM Courts & Tribunals Service, responding to a complaint from Mr. Grimsby regarding a case at Grimsby Magistrate's Court. Redgrave states that he has nothing further to add beyond his previous response and that the offer of £750 compensation still stands if Mr. Grimsby would like to accept it. He provides information on Mr. Grimsby's options to pursue the complaint through his MP or the Parliamentary and Health Service Ombudsman.

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    Head of Customer Investigations letter confirming that he has nothing further to add.

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    The letter is from Richard Redgrave, Head of Customer Investigations at HM Courts & Tribunals Service, responding to a complaint from Mr. Grimsby regarding a case at Grimsby Magistrate's Court. Redgrave states that he has nothing further to add beyond his previous response and that the offer of £750 compensation still stands if Mr. Grimsby would like to accept it. He provides information on Mr. Grimsby's options to pursue the complaint through his MP or the Parliamentary and Health Service Ombudsman.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    261 views1 page

    Investigation Team Reply - 12 May 17

    Uploaded by

    Humber & South Yorks Advisory Committee
    The letter is from Richard Redgrave, Head of Customer Investigations at HM Courts & Tribunals Service, responding to a complaint from Mr. Grimsby regarding a case at Grimsby Magistrate's Court. Redgrave states that he has nothing further to add beyond his previous response and that the offer of £750 compensation still stands if Mr. Grimsby would like to accept it. He provides information on Mr. Grimsby's options to pursue the complaint through his MP or the Parliamentary and Health Service Ombudsman.

    Copyright:

    © All Rights Reserved
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    HM Courts & Tribunals Service

    Customer Investigations Team


    Post Point 10.34
    102 Petty France
    London
    HM Courts & SW1H 9AJ

    Tribunals Service Email:


    ComplaintsCorres&[email protected]

    Mr

    Grimsby
    North East Lincolnshire
    DN32

    12 May 2017 Our ref: 00042/165/1617

    Without Prejudice

    Dear Mr

    Grimsby Magistrates Court

    Thank you for your email of 26 April sent in response to my letter of 6 April. I am sorry
    that you are dissatisfied with my response.

    I have reviewed the contents of your most recent correspondence and having done so I
    can confirm that I have nothing further to add to my previous letter. I am sorry about the
    difficulties that you experienced but I cannot comment on a local councils decision to
    bring council tax liability proceedings. However, the offer of compensation made in my
    previous letter still remains open to you to accept. If you would like to accept the sum of
    750 please let me know how you would like to receive payment. I am sorry but I do
    not propose to comment further on this matter.

    You have referred to approaching your MP regarding your complaint. This is the correct
    procedure if you do not consider that my reply has dealt with your complaint
    satisfactorily. Ordinarily, you can ask your MP to refer it to the Parliamentary and
    Health Service Ombudsman (the Ombudsman); however, between 3 May and the
    General Election on June 8, the Ombudsman will not be able to accept new complaints
    about UK Government Departments and other public organisations. Details of what
    action you can take during this period can be found by visiting www.ombudsman.org.uk
    or telephone 0345 015 4033.

    Yours sincerely

    Richard Redgrave
    Head of Customer Investigations

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