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Deliver y Picode Wrongl y Given: Moha N

Mohan contacted Sriram about canceling an order from Netmeds as the wrong pincode was provided for delivery. Sriram checked Mohan's order details and informed him that the order was already in processing so the pincode could not be modified. Mohan then asked to cancel the order instead. Sriram guided Mohan on how to cancel the order through his account online. However, Mohan did not have the cancel option, only refill. Sriram looked into cancelling the order and said his team was informed to cancel it. Once cancelled, Mohan would be notified by email and refunded to the original payment mode.

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MohanNaidu
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25 views11 pages

Deliver y Picode Wrongl y Given: Moha N

Mohan contacted Sriram about canceling an order from Netmeds as the wrong pincode was provided for delivery. Sriram checked Mohan's order details and informed him that the order was already in processing so the pincode could not be modified. Mohan then asked to cancel the order instead. Sriram guided Mohan on how to cancel the order through his account online. However, Mohan did not have the cancel option, only refill. Sriram looked into cancelling the order and said his team was informed to cancel it. Once cancelled, Mohan would be notified by email and refunded to the original payment mode.

Uploaded by

MohanNaidu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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1:26:32

AM
Moha
n
Deliver
y
picode
wrongl
y
given
11:26:47 AM
Sriram
Balasubramani
an

Hello Mohan,
my name is
Sriram
Balasubramani
an, how may I
help you?
May
i
kno
w
your
orde
r
id ?
11:27:24
AM
Moha
n
1
mi
n
NMS17062026135
73A
11:28:23 AM
Sriram
Balasubramani
an

Kindl
y be
onlin
e, let
me
chec
k.
11:28:27
AM
Moha
n
wrongly
given
thiruvall
ur
pincode
addres
s all
correc
t the
picode
wrongl
y
given
11:29:32 AM
Sriram
Balasubramani
an

We are
sorry to
inform
you that,
Your
order is
in under
processi
ng so
now we
cannot
able to
modify
your
pincode.
11:29:52
AM
Moha
n
o
k
can
we
canc
el the
order
11:30:30 AM
Sriram
Balasubramani
an

We
request
you to
login
into
your
Netmed
s
Accoun
t.
Go to
Order
History
>> Click
"Details
" option
for
which
order
you
want to
cancel.
In the
bottom
of the
page,
You will
find
Cancel
button
to
cancel
that
particul
ar order
11:30:44
AM
Moha
n
o
k
i dont
have
optio
n to
canc
el
i
have
optio
n to
refill
are
you
ther
e
11:33:39 AM
Sriram
Balasubramani
an

Yes,
Kindl
y be
onlin
e.
11:34:20
AM
Moha
n
o
k
i am
waiti
n
11:37:19 AM
Sriram
Balasubramani
an

Kindl
y be
onlin
e, let
me
chec
k.
11:38:06
AM
Moha
n
o
k
i am
recordi
ng the
chat for
my
referen
ce
11:38:21 AM
Sriram
Balasubramani
an

Okay
.
I'm
worki
ng on
this, It
takes
some
time
so
kindly
be
online.
11:39:32
AM
Moha
n
o
k
11:46:53 AM
Sriram
Balasubramani
an

Sorr
y for
the
dela
y.
11:47:25
AM
Moha
n
o
k
11:47:05 AM
Sriram
Balasubramani
an

We
have
inform
ed to
our
team
to
cancel
this
order.
11:47:33
AM
Moha
n
o
k
11:47:17 AM
Sriram
Balasubramani
an
Once
the
order is
cancell
ed we
will let
you
know
through
mail.
11:48:00
AM
Moha
n
when i
will get
cashba
ck
11:47:36 AM
Sriram
Balasubramani
an

And we
will
initiate
the
refund
money
to your
original
mode
of
paymen
t.
11:48:05
AM
Moha
n
o
k
than
k
hav
ea
nice
day

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