SHARP MX M850 Series Tech Handy Guide PDF

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SHARP MX-M850
MX-M950
MX-M1100
Technical Handy Guide
May 2008
WWW.SERVICE-MANUAL.NET 30.04.2008
Handy Guide
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website
Notice:
This document has been adapted for use in the UK market with the kind
permission of Sharp Corporation of Australia PTY Ltd.
Useful Links (Web Addresses):
Support Website:
MFP Firmware
Service Documentation
Print Drivers
Utility Software www.tech.sharp.co.uk
Product Key Registration:- http://dse-pub.sharp.co.jp/key/

User Name: keyuser
Password: key000323
WWW.SERVICE-MANUAL.NET
2 SHARP Document Solution Centre
Handy Guide
May 2008 Page
1 Machine Specification 4 Updated

2 Option Specification 6
3 Machine Options 7
4 Option Combination (Installation) 9 Updated
5 Consumables 10
6 Initial Setup Procedure 12 Updated
7 Density & Gradation Adjustment 15
8 Maintenance 16
9 Parts Compatibility 21
10 Coin Vend Interface 22
11 Firmware Upgrade 24
12 Firmware & Print Driver Revision 28 Updated
13 Test Simulations 29
14 Trouble Codes 34
15 Job Log Error Codes 39
16 Sensor Location 42
17 Jam Cause Codes 45
18 Repair Hints 51 Updated
19 Notes 53
SHARP Document Solution Centre 3
Machine Specification
MX-M850 MX-M950 MX-M1100

General
Type: Console
Original Paper Size: Max. A3
Printed Paper Size: Max. A3W Min. A5R
Standard Paper Capacity: 3000 sheets: (800+1200) + 2x500 sheets
Maximum Paper Capacity: 8050 sheets: (800+1200) + 2x500 + (1000+1000+2550) + 500 sheets
Paper Weight: Tray 1& 2: 60-105 g/m2 Tray 3 &4 : 60-205 g/m2
Output Capacity: Refer to Output [Finisher] Specification
Warm-up Time: Less than 240 sec.
Local 512+256MB + System 512MB + 80 GB HDD (STD)
Memory/HDD:
(Max). Local 768+768MB + System memory 1024MB + 80 GB HDD
Duplex: Std (60-205 g/m2 (Std: A3W-A5R, SRA3 only with MXLCX5)
Max. Power Consumption: 2.44KW 2.99KW 2.99KW
Dimensions (W-D-H): 1301 x 771 x 1518 (Including touch panel)
Weight: Approx 300kg
Life: 24000K or 5 years
Monthly Volume: 50-200K (Max. 500k) 100-250K (Max. 500k) 150-300K (Max. 500k)
Power Source
220-240V 8A +
Voltage / Current: 220-240V 13A 220-240V 13A
220-240V 2.5A
Breaker Capacity 16A 16A 16A
Frequency: 50/60Hz 50/60Hz 50/60Hz
Copier
Copy Speed (A4 Cont): 85cpm 95cpm 110 cpm
E-Sort: Yes
First Copy Time (OC): 4 sec 3.2 sec 3.2 sec
Continuous Copy: Max. 9999
Scan Resolution: 600 x 300dpi / 600 x 400dpi / 600 x 600dpi
Zoom Range: Platen: 25 400 %, DSPF: 25 200 %
Tandem Copy: STD: (Supports Tandem operation with MX-M850/950/1100 only)
Document Feeder
Type: DSPF (Std)
Original Capacity: 250 sheet
Original Replacement speed 85opm (simplex), 120opm (simplex), 120opm (simplex),
(for Copy/Fax/Scanning): 85opm (duplex) 120opm (duplex) 120 opm (duplex)
Document Filing
Requirement: Std: B/W, Colour (Multiple Gradation) Opt: (MX-EBX1)
Capacity:- Quick File Folder [10GB], Main/Custom Folder [30GB]
2 Gradation: 10,000 pages (6%) or 1000 files
Quick File Folder:
Multiple Gradation 1,400 pages (6%) or 1000 files
2 Gradation: 20,000 pages (6%) or 3000 files
Main/Custom Folder:
Multiple Gradation 4,200 pages (6%) or 3000 files
Storage Folder(s): Max 500 folders
Machine Specification
MX-M850 MX-M950 MX-M1100

Authentication
User Number (5-8 digit variable)
Login Method: Login Name & Passwords,
Login Name, Password & E-Mail Address
External Authentication: LDAP
User Registrations: 1000 users
Page limit Groups: Max. 8
Authority Function Groups: Max. 8
Printer
Requirement: Opt: (MX-PBX2) or Fiery Controller, (MX-PEX3 & MX-PXX3)
Print Speed (A4 Cont.): 85ppm 95ppm 110ppm
Std : PCL5e, PCL6 Opt : Post Script3 (MX-PKX4)
PDL (Emulation):
(For MX-PEX3, PCL6 & PS3 Std)
Interface: Std: USB 2.0 x 2 (Full & High Speed), 10/100BaseTX
Win/95/98/Me, WinNT4.0/2000/XP/2003/Vista
Supported OS: Mac OS 9.0 9.2.2 Mac OS X10.1.5 / 10.2.8/ 10.3.9/ 10.4 - 10.4.8
(with MX-PKX4 or MX-PEX3)
Bundled Utility Software: Sharp Printer Administrator Utility, Status Monitor
Requires Opt: (MX-PBX2)
Tandem Print:
(Supports Tandem operation with MX-M850/950/1100 only)
Network Scanner (Monochrome)
Requirement: Opt: B/W: (MX-NSX1)
Resolution: 100dpi, 200dpi, 300 dpi, 400dpi, 600 dpi
Duplex: Yes (except Long original)
Desktop, E-mail, FTP, SMB Folder, USB memory,
Destination:
I-Fax(option), with Meta data (option)
Bundled Utility software: Network Scan Tool, Sharpdesk 3.2 (10 licenses), SHARP TWAIN
Colour Expansion Kit (for Scanning)
Requirement: Opt: (MX-EBX1)
Fax
Requirement: Opt: (MX-FXX1)
Communication Formula: Super G3, Max. 33,600 bps
Document size: Max. A3 size, Long original (Max 800mm)
Compression: MH, MR, MMR, JBIG
Dial Registration: Up to 999 destinations (including e-mail address)
Broadcast Transmission: Yes, Max. 500 destinations
Inbound Routing: Yes
PC-Fax: Opt. (MX-PBX2 is required- Windows OS only)
Option Specification
Large Capacity Cassette:

Model: MX-LCX3N [A3] MX-LCX6 [A4]
Paper Capacity (80 g/m2): 3000 sheets 3500 sheets
Paper Size: A3W-A4R, A4
Paper Weight: 60-205 g/m2 60-205 g/m2
Large Capacity Tray (3 Tray):
Model: MX-LCX4 [A4] MX-LCX5 [A3]
Upper & Middle 1000 sheets, Upper & Middle 1000 sheets,
Paper Capacity (80 g/m2):
Lower 2550 sheets Lower 2000 sheets
Paper Size: A4W-A5R A3W-A5R, SRA3, SRA4,
Upper 52-205 g/m2 Upper 52-205 g/m2
Paper Weight: Middle 52-205 g/m2 Middle 52-300 g/m2
Lower 52-176 g/m2 Lower 52-205 g/m2
Multi Bypass Tray:
Model: MX-MFX1 MX-MFX2 [For 3Tray LCT]
Paper Capacity (80 g/m2): 100 sheets 500 sheets
A3W-A5R
Paper Size: A3W-A5R
(SRA3/SRA4 with MXLCX5 only)
Finishing:
Model/Type: MX-CFX2 [Inserter] MX-FDX1 [Folding Unit]
Paper Size: A3W-A5R, SRA3, SRA4, A3W, A3, A4R, B4
Upper Tray: 200 sheets,
Paper Capacity (80 g/m2): N/a
Lower Tray 200 sheets
Finishing:
Model/Type: MX-FNX5 [Finisher 100] MX-FNX8 [Saddle Unit]
30 bundles (2-5 sheets)
Upper Tray: 500 sheets,
Max Output Capacity: 15 bundles (6-10 sheets)
Lower Tray: 3000 sheets
10 bundles (11-15 sheets)
Max 100sheets multi-staple,
Functionality: Off-set shifting, Booklet with Saddle stitch
Opt: Hole punch
4 positions:- 2-point centre stitch, Centre folding
Stitch Method: (Top, Top Slant, Bottom, 2 staples) (Max. 15 sheets) 60-105 g/m2
2
Max. 50 sheets A4 - 60-105 g/m Cover Page up to 176 g/m2
Finishing (MX-M850 only)
Model/Type: MX-FNX6 [Finisher] MX-FNX7 [Saddle Finisher]
Upper Tray: 250 sheets A4,
Upper Tray: 250 sheets A4,
Max Output Capacity: Middle Tray: 2000 sheets A4,
Lower Tray: 3000 sheets A4
Lower Tray (same as MX-FNX8)
Off-set shifting,
Functionality: Off-set shifting,
Booklet with Saddle stitch
Opt: Hole punch
Opt: Hole punch
4 positions:- 2-point centre stitch, Centre folding
Stitch Method: (Top, Top Slant, Bottom, 2 staples) (Max. 15 sheets) 60-105 g/m2
2
Max. 100 sheets A4 - 60-105 g/m Cover Page up to 176 g/m2
Machine Options
ALL Models (unless otherwise stated):
MX-PXX3 MX-PKX4 AR-PF1 MX-AMX1 MX-AMX2 MX-AMX3

EFi I/F Kit PS3 Option Bar Code Font Application Communication Account
Module Module Module
MX-PEX3 MX-PBX2 MX-FXX1 MX-NSX1 MX-EBX1 MX-FWX1

EFi Controller Printer Option Fax Option Network Scanner Colour Option Internet Fax
MX-MFX2
MX-CFX2 Multi Bypass
Inserter
OR
MX-FNX5 MX-FNX8 MX-FDX1 MX-LCX4 MX-LCX5

Finisher Saddle Unit Folding Unit 3 Tray LCT A4 3 Tray LCT A3
MX-PNX3A/C/D
Hole Punch AR-SU1
Stamp Unit
MX-MFX1
Multi Bypass
OR
MX-FNX7 MX-FNX6
Saddle Finisher Finisher MX-LCX6 MX-LCX3N
[MX-M850 only] [MX-M850 only] A4 LCC A3 LCC
[MX-M850 only]
MX-PNX4A/C/D
Hole Punch
Machine Options
Model
MX-M950
Description MX-M850 Comment
MX-M1100
Large Capacity Cassette [3,500 sheets A4] MX-LCX6 Requires MX-MFX1
Large Capacity Cassette [3,000 sheets A3] MX-LCX3N N/A Bypass Tray
Large Capacity 3 Trays [A4] MX-LCX4

Cannot be installed in
combination with
Large Capacity 3 Trays [A3] MX-LCX5 MX-FNX6 or MX-FNX7
Finishers (85cpm)
Multi Bypass Tray MX-MFX1 LCC is required
Multi Bypass Tray (for 3 Tray LCT only) MX-MFX2 3 Tray LCT is required
Finisher (100 sheet staple) MX-FNX5
Cannot be installed with
Punch Module for MX-FNX5:- MX-FNX6 & MX-FNX7
2 & 3 Hole MX-PNX3A Finishing options.
2 & 4 Hole MX-PNX3C
4 Hole Wide MX-PNX3D
Finisher (50 sheet staple) MX-FNX6
Saddle Stitch Finisher (50 sheet staple) MX-FNX7 Cannot be installed with
Punch Module for MX-FNX6 & MX-FNX7:- another Finishing option
N/A and MX-LCX5.
2 Hole MX-PNX4A (3 Tray A3 LCT).
2 & 4 Hole MX-PNX4C
4 Hole Wide MX-PNX4D
Inserter MX-CFX2
Requires MX-FNX5
Folding Unit MX-FDX1
Requires MX-FNX5.
Optional MX-CFX2 or
GBC Punch Unit TBD MX-FDX1 or MXFNX8
is also required.
Requires MX-FNX5
Cannot be installed with
Saddle Unit MX-FNX8 MX-FNX6 or MX-FNX7
Finishing option.
Printer Expansion Kit MX-PBX2
PS3 Expansion Kit MX-PKX4 Requires MX-PBX2
Barcode Font Kit AR-PF1 Printer Expansion
EFi Print Controller MX-PEX3 Requires MX-PXX3

EFi Print Controller Interface Kit MX-PXX3
Data Security Kit MX-FRX8 CC Certified (TBD)
Data Security Kit MX-FRX8U Commercial version
Network Scanner Kit MX-NSX1
Colour Expansion Kit (for Scanner) MX-EBX1
Machine Options
Model
MX-M950
Description MX-M850 Comment
MX-M1100
Facsimile Expansion Kit MX-FXX1
Internet-FAX Expansion Kit MX-FWX1
Stamp Unit AR-SU1
Stamp Unit Cartridge AR-SV1
Application Integration Module MX-AMX1 MX-NSX1 required
Application Communication Module MX-AMX2
External Account Module MX-AMX3
Sharpdesk v3.2 (1-License Kit) MX-USX1
Sharpdesk v3.2 (5-License Kit) MX-USX5
Sharpdesk v3.2 (10-License Kit) MX-US10
Sharpdesk v3.2 (50-License Kit) MX-US50
Sharpdesk v3.2 (100-License Kit) MX-USA0
Option Combination
Paper Feed Options Number of Option Combinations

1 Option 2 Options
A3 LCT (3 Tray) [MX-LCX5]
A4 LCT (3 Tray) [MX-LCX4]
A3 LCC (MX-M850 only) [MX-LCX3N]
A4 LCC [MX-LCX6]
Bypass Tray [MX-MFX1]
Bypass Tray (3 Tray LCT) [MX-MFX2]
Output / Finishing Number of Option Combinations

Options 1 Option 2 Options 3 Options 4 Options 5
Inserter [MX-CFX2]
Folding Unit [MX-FDX1]
Saddle Unit [MX-FNX8]
GBC Punch Unit
Finisher 100 [MX-FNX5]
Finisher 50
[MX-FNX6]
(MX-M850 only)
Saddle Finisher
[MX-FNX7]
(MX-M850 only)
Consumables
MX-M950
Model Contents MX-M850 Comment
MX-M1100
Toner:
A4 @ 6%
MX-850GT Toner Cartridge with IC chip 120K coverage
Process Section:
MX-850GV Developer (465g x 2 bags) 500K
MX-850GR Drum 1000K
Maintenance Kit:-
Cleaner Blade
Toner Receiving Seal
Side Seal F & R
Blade Seal F & R
Sub Blade Side Seal F & R
Drum Separation Pawl x4
Charge Wire
Screen Grid
MX-850KA 500K
MC Cleaner
Charger Cushion x4
Charger Base Guide
DV Seal
DV Seal F & R
DV Box Filter
Toner Filter
Paper Dust Cleaner
Duct Sheet
MX-850CB =
MX-850BL Cleaner Blade 500K (MX-850BL x 10)
MX-850HB Waste Toner Container (with cap) 500K
Filter Kit:-
Ozone Filter 500K
MX-850FL
Inspiration Filter (or 6 months)
Outlet Filter
Fuser Section:
Fuser Maintenance Kit:-
Upper Separation Pawl x6
MX-950KC 500K
Lower Separation Pawl x4
Fuser Front Paper Guide
MX-850HK Heat Roller Kit:- 1000K X MX-M850 only
Upper Heat Roller MX-M950/1100
MX-950HK Lower Heat Roller X 1000K only
Web Cleaning Kit:-
Web
Web Backup Roller
MX-950WC 500K
Web Backup Bearing x2
Web Guide Sheet
Web Guide Bearing x2
Consumables
MX-M950
Model Contents MX-M850 Comment
MX-M1100
Transfer Section:
Transfer Cleaning Kit:-
Transfer Side Seal F x1 MX-850KB =
MX-850KF
Transfer Side Seal R x1 (MX-850KF x 10)
Transfer CL Blade x1
Transfer Belt Kit:- 1000K
Transfer Belt
MX-850TT Transfer Roller
Transfer Roller Bearing x1
Ball Bearing x4
Paper Feed Section:
Main Unit Feeding Roller Kit:-
MX-850RT Paper Pickup Roller
Feed/Separation Roller x2
DSPF Feeding Roller Kit:- 200K
DSPF Feeding Roller
MX-850DF
DSPF Pickup Roller
DSPF Return Roller
Peripherals:
Staple Cartridge:- For
MX-FNX6/FNX7
AR-SC2 For 50 Sheet Staple 5000 staples (x 3) (same as
Finisher AR-FN7/13/14)
Staple Cartridge:-
MX-SCX2 For 100 Sheet Staple 5000 staples (x 3) For MX-FNX5
Finisher
Staple Cartridge:- For MX-FNX7 &
MX-SCX3 2000 staples (x 4)
For Saddle Stitch MX-FNX8
AR-SV1 Ink Cartridge for Stamp Unit (x 2) For AR-SU1
Service Rotation:
MX-850FU Fuser Unit (MX-M850 only)
1000K
MX-950FU Fuser Unit (MX-M950/1100 only)
MX-950WU Web Cleaning Unit 500K -
MX-850TU Transfer Belt Unit 1000K
Initial Setup
UNPACKING & LOCK REMOVAL

Use Skid Slopes [UKOG-0367FCZZ] to remove
device from shipping pallet.
Operation Panel Installation & USB Extension
Tray Lift Lock Plates.
Fuser Pressure Release.
DEVELOPER SET-UP
Sim 25-06 Auto Developer Adjustment &
TCS Calibration.
Note: Toner Installation should be performed after
Auto Developer Adjustment is completed
INITIAL SETTINGS
Sim 21-01 Maintenance Cycle Setting
Set PM Counter = 0 (500k), MC Cleaner Counter = 0 (10K)
Sim 26-02 LCC Paper Size Set-up.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-52 Blank page counter set-up.
PRODUCT ACTIVATION & FIRMWARE

Activation of Optional Product(s):-
System Settings Administrator Mode Product Key
Sim 22-05 Check Firmware version(s):-
Upgrade to latest version.
CASSETTE SETUP & PAPER TYPE

Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings Paper Tray Settings
Sim 40-02 Bypass Tray Adjustment [MX-MFX1 only].
Sim 40-12 Tray4 Adjustment.
OUTPUT DEVICE OFF CENTRE

MX-FNX5 Output Off Centre Adjust:
Check Off Centre Position,
especially if Hole Punch is installed.
Use fixed Bypass Tray for paper
source when installed
Initial Setup
IMAGE WRITING DISTORTION (SKEW)

Sim 64-02 Image Writing Adjustment.
Select A =5, B = 1, C = 254,
D = 255, E = 1
PRINT IMAGE MAGNIFICATION

Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag.)
Manual Adjustment:-
Sim 50-10 Adjust BK MAG to 240mm
PRINT LEAD EDGE & OFF CENTRE IMAGE POSITION

Sim 50-28 SETUP/PRINT ADJ:
(Lead, Offset or All CS,MFT,LCC)
Manual Adjustment:-
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust
Lead = 3mm, Trail & F/R = 2mm
COPY MAGNIFICATION & IMAGE POSITION

Sim 50-28 OC ADJUST
(Lead, Offset & Mag.)
Manual Adjustment:-
Sim 48-01 Magnification Adjustment (OC)
Sim 50-01 Lead/Rear Edge, Image Loss &
Void Adjustment.
Sim 50-12 OC Off Centre Adjust.
DSPF LEVEL & SKEW ADJUSTMENT

Check DSPF Level Adjustment:
DSPF Skew Adjustment:-
Use UKOG-0264FCZZ DSPF D-Chart
or
Sim 64-02 Print Test Pattern :-
Select A =5, B = 1, C = 254, D = 255, E = 1
Initial Setup
DSPF IMAGE POSITION & VOID

Sim 50-28 SPF ADJ:(Lead, Offset & Sub scan)
Manual Adjustment:-
Sim 50-06 DSPF Lead Edge Adjust.
Sim 50-12 DSPF Off Centre Adjust.
ENGINE HALF-TONE - CALIBRATION

Engine:
Sim 46-24 Automatic Half Tone Calibration
Select Factory Mode.
Printer (When installed):
Sim 67-24 Printer Half Tone Calibration
Select Factory Mode.
IMAGE DENSITY
Sim 46-02 Copy Exposure Adjust.
Sim 46-04 Scanner Density Adjust (Colour).
Sim 46-05 Scanner Density Adjust (Mono).
Sim 46-09 DSPF Copy Density Adjust.
FAX OPTION (MX-FXX1)

Sim 66-02 Fax SW Setting (Destination).
Sim 66-39 Fax Destination Set.
Sim 66-10 Fax Memory Clear (For Extended Memory).
OTHER PERIPHERALS
MX-FDX1: Z Fold Skew Adjustment.
MX-FNX7, MX-FNX8:
Sim 03-10 Saddle Fold/Staple Position Adjustment.
OTHER
Sim 22-06 Data Simulation Print.

System Settings: Adjust Clock (Set Time & Date).
Device Clone & Storage Backup:
Backup System Settings, Scan Destinations, User Control,
OSA Configuration after customer installation is complete
Density & Gradation Adjustment
Manual Density & Gradation Adjustment SERVICE MODE
Sim 44-06
High Density Process Control Correction
(Forcible Execution)
Sim 44-34
Half Tone Image Correction:
Half Tone Correction Forcible Execution
Sim 44-03
OPC Dark Potential Adjustment
Half Tone Correction Forcible Execution
Engine Printer (Option)

Sim 46-24 Sim 67-24
Auto Half Tone Calibration: Auto Half Tone Calibration:
SERVICE MODE SERVICE MODE

Place printed test pattern onto glass Place printed test pattern onto glass
Sim 46-16 Sim 67-25

Manual Half Tone Adjustment: Manual Half Tone Adjustment:
Adjust (15 points) for engine. Adjust (15 points) for printer.
Sim 64-05 & 64-06

Continue Engine Procedure
Printer Test Page
PCL & PS Printer Density Check
(PS where fitted).
Sim 63-07 Sim 67-27

Service Target Balance Setup: Service Target Balance Setup:
Scan Test Pattern Scan Test Pattern
Maintenance
Consumable Quick Reference Guide:-

Total Maintenance 500K 1000K 1500K 2000K 2500K
Drum MX-850GR x x x
Developer MX-850GV
Process 500K PM Kit MX-850KA
Waste Toner Bottle MX-850HB
Filter Kit MX-850FL
Fuser Maintenance Kit MX-950KC
Heat Roller Kit:-
Fuser MX-M850 MX-850HK x x x
MX-M950/1100 MX-950HK
Web Cleaning Kit MX-950WC
Transfer Belt Kit MX-850TT x x x
Transfer
Transfer Cleaning Kit MX-850KF x x x
Maintenance Indications:
TA Maintenance [All] Counter has reached specified limit
Process
Black Drum (Counter) has reached
DK the specified life.
Replace OPC Drum Section
(Drum)
Process
Black Developer (Counter) has reached
VK the specified life.
Replace Developer. Section
(Developer)
Fuser Web Cleaning Counter has reached Replace the Fuser Web Fuser
FK3 the specified limit. Cleaning Kit. Section
Starting Powder:
The following starting powder should be applied to the relevant consumable item during routine
maintenance:-
Model OPC Drum Transfer Belt
MX-M850
UKOG-0312FCZZ UKOG-0312FCZZ
MX-M950
[Stearic Acid] [Stearic Acid]
MX-M1100
Maintenance
MX-M850, MX-M950, MX-M1100:

Interval Checklist
500k 1000k 3000k
Process Section:
Replace Developer [MX-850GV]
x Replace OPC Drum [MX-850GR]
Replace Maintenance Kit [MX-850KA]:-
Cleaner Blade Screen Grid
Toner Receiving Seal MC Cleaner
Side Seal F Charger Cushion x4
Side Seal R Charger Base Guide
Blade Seal F DV Seal
Blade Seal R DV Seal F
Sub Blade Side Seal F DV Seal R
Sub Blade Side Seal R DV Box Filter
Drum Separation Pawl x4 Toner Filter
Charge Wire x2 Duct Sheet
Relocate Drum Separation Pawl mounting position
Clean OPC Drum Surface Potential Sensor
- Clean Main Charger Case
x x Replace Main Charger Case [PCASZ0326FCZZ]
x x Replace Process Unit Blade Side Seal Front [PSEL-0992FCZ1] and
Rear [PSEL-0991FCZ1]
Replace Ozone Filter Kit [MX-850FL] :-
Ozone Filter Exhaust Filter
Suction Filter
Sim 24-05 Clear Developer Print & Rotation Counter
(when Developer is replaced)
x Sim 24-07 Clear Drum Print & Rotation Counter
(when OPC Drum is replaced)
Sim 25-02 Toner Concentration Adjustment
(when Developer is replaced)
Sim 24-04 Clear Maintenance All Counter
Clear MC Cleaning Operation Counter
x Sim 44-03 Dark Potential Adjustment
(when OPC Drum is replaced)
Sim 44-06 Process Control Execution [Force]
(when OPC Drum or Developer is replaced)
Sim 44-34 Half Tone Image Correction [Force]
Sim 46-24 Auto Copy Density Gradation Adjustment
Sim 67-24 Auto Printer Density Gradation Adjustment
Maintenance
MX-M850, MX-M950, MX-M1100: Continued

Interval Checklist
500k 1000k 3000k
Fuser Section:
Replace Fuser Maintenance Kit: [MX-950KC] :-
Upper Separation Pawl x6
Lower Separation Pawl x4
Fuser Front Paper Guide
x Replace Heat Roller Kit [MX-850HK] for MX-M850 or
Heat Roller Kit [MX-950HK] for MX-M950/1100 :-
Upper Heat Roller
Lower Heat Roller
x x Replace Upper Heat Lamp [RLMPU0762FCPZ MX-M850]
[RLMPU0763FCPZ MX-M950/1100]
x x Replace Sub Thermistor [RDTCT0189FCZ2]
x x Replace Fuser Coupling Gear [NGERH1851FCZZ]
Replace Web Cleaning Kit [MX-950WC]
Web
Web Backup Roller
Web Backup Bearing x2
Web Guide Sheet
Web Guide Shaft Bearing x2
x x Replace Web Motor [RMOTD0965FCPZ]
Sim 24-04 Clear Fuser Web Send Counter
Transfer Section:
x Replace Transfer Cleaning Kit [MX-850KF] :-
Transfer Side Seal F x1
Transfer Side Seal R x1
Transfer CL Blade x1
x Replace Transfer Belt Kit [MX-850TT] :-
Transfer Belt
Transfer Roller
Ball Bearing x4
x x Replace Transfer Sub Blade [UCLEZ0197FCZZ]
DSPF:
Check/Clean DSPF Rollers - Replace when DSPF counter reaches
200k [MX-850DF].
Clean all DSPF sensors.
General:
Clean all optics, CCD, and white reference plate.
Maintenance
MX-M850, MX-M950, MX-M1100: Continued

Interval Checklist
500k 1000k 3000k
Paper Feed & Transport:
Replace Paper Dust Cleaner [MX-850KA]
Check/Clean ALL Vertical & Transport Paper Guides, Transport
Rollers & Paper Path Sensors
Check/Clean ALL Vertical & Transport Paper Path Sensors & Doube
Feed Detect Sensor (only use Blow Brush).
Check/Clean PF Rollers [MX-850RT Main Engine Only]
Replace when Individual Tray counter reaches 200k.
x x Replace Paper Feed Transport Roller 4 [NROLR1606FCZZ] &
Paper Feed Transport Roller 3 [NROLR1607FCZZ] when Tray3 or
4 counter reaches 3000k.
x x Replace PS Roller [NROLR1670FCZZ] & PS Follower Roller (Idle)
[NROLP1667FCZZ]
x x Replace PS Idle Gear [NGERH1859FCZZ], PS Driver Gear
[NGERH1858FCZZ] , PS Follower Gear [NGERH1876FCZZ] &
PS Gear [NGERH1877FCZZ]
x x Replace Tandem Drive Clutches C1PFC [PCLC-0355FCZZ] &
C1PTC [PCLC-0354FCZZ] when Tray 1 counter reaches 3000K
x x Replace Tandem Drive Clutch C2PFC [PCLC-0355FCZZ] when
Tray 2 counter reaches 3000K
x x Replace Multi Stage Clutch C3PFC [PCLC-0356FCZZ] when Tray 3
counter reaches 3000K
x x Replace Multi Stage Clutch C4PFC [PCLC-0356FCZZ] when Tray 4
counter reaches 3000K
x x Replace Transport Drive Clutch MFTFC [PCLC-0355FCZZ] when
Manual Feed (MFT) counter reaches 3000K
x x Replace Transport Drive Clutch LCCPFC [PCLC-0354FCZZ] when
LCC Paper Feed counter reaches 3000K
Duplex Section
x x Replace ADU Paper Feed Roller [NROLR1685FCZZ], ADU
Transport Roller [NROLR1687FCZZ x 3] & ADU Side Transport
Roller [NROLR1686FCZZ x 2] when ADU counter reaches 3000K
x x Replace ADU Solenoid [RPLU-0353FCPZ] when ADU counter
reaches 3000K
x x Replace ADU Switch Gate [PGIDM2346FCZZ], ADU Reverse Gate
[PGIDM2347FCZZ], Delivery Reverse Gate [PGIDM2362FCZZ] &
Reverse ADU Switch Gate [PGIDM2363FCZZ] when ADU counter
reaches 3000K.
Note: Paper Feed Tray Counters can be viewed using Sim 22-09.
Sim 24-01 Clear Jam Counter (if required).
Sim 24-02 Clear Individual Tray Counter when P/F Rollers are
replaced.
Maintenance
MX-M850, MX-M950, MX-M1100: Options

In addition, check/perform the following on the installed options:-
Interval Checklist
500k 2500k
MX-LCX3N, MX-LCX6 LCC
Check/Clean LCC Paper Feed Rollers - Replace when LCC counter
reaches 200k:- [NROLR1467FCZ1 x 1, NROLR1682FCZZ x 2]
MX-LCX4, MX-LCX5 3 Tray LCT
Check/Clean LCC Paper Feed Rollers - Replace when individual LCC
Tray counter reaches 200k:- [0PQAF030080// x 1, 0PQAF031081// x 1,
0PQAF032080// x 1]
MX-MFX1 Bypass Tray
Check/Clean Manual Feed Rollers - Replace when Manual Feed counter
reaches 100k:- [NROLR1466FCZ1 x 2, NROLR1467FCZ1 x 1]
MX-MFX2 Bypass Tray for 3 Tray LCT
Check/Clean Manual Feed Rollers - Replace when Manual Feed counter
reaches 200k:- [0PQAF030080// x 1, 0PQAF031081// x 1,
0PQAF032080// x 1]
MX-CFX2 Inserter
Check/Clean Inserter Pick Up Roller, Separation Roller & Feed Belt -
Replace when Individual Inserter Feed counter reaches 60k :-
[0PQB4772225// x 1, 0PQA8061295A/ x1, 0PQA8592241// x 1]
MX-FNX5 Finisher
Check/Replace the Offset Tray Drag (Shift Sponge) Rollers when the
Total Counter reaches 500k [0PPB4783503// x 2]
Check/Replace Staple Unit when Staple Counter reaches 500k
[0PPAJ011023//]
x Check/Replace the Positioning (Gang) Roller when Total Counter
reaches 2500K [0PPB4782116// x 1]
x Check/Replace Discharge Brush Rollers when Total Counter reaches
2500K [0PPB3022413// x 2, 0PPA6972138// x 2]
MX-FNX6 Finisher, MX-FNX7 Saddle Finisher (85cpm only)
Check/Replace the Offset Tray Drag (Shift Sponge) Rollers when the
Total Counter reaches 500k [0PPB4783503// x 2]
Check/Replace Staple Unit (edge binding) when Staple Counter reaches
500k [0PPAJ011015//]
Check/Replace Saddle Staple Unit (centre binding) when Saddle Staple
Counter reaches 200k [0PPB7007852// x 1 set]
x Check the Shift (Positioning) Roller when the Total Counter reaches
2500K replace if worn [0PPB4082435// x 1]
MX-FNX8 Saddle Unit
Check/Replace Saddle Staple Unit (centre binding) when Saddle Staple
Counter reaches 200k [0PPB7007852// x 1 set]
x Check the Shift (Positioning) Roller when the Total Counter reaches
2500K replace if worn [0PPB4082435// x 1]
Parts Compatibility
Description MX-M850 MX-M950 MX-M1100

PWB Unit:
MFP Control PWB Unit CPLTM7254DS54 CPLTM7254DS55 CPLTM7254DS56
W-ICU PWB CPLTM7253DS51 CPLTM7253DS52 CPLTM7253DS53
PCU PWB CPWBX1762FCE3 CPWBX1762FCE6 CPWBX1762FCE7
Delivery Driver PWB CPWBN1761FCE1
Paper Feed Driver PWB CPWBN1761FCE2
Operation Control PWB CPWBX1738FC51
SCN Control PWB CPWBX1751DS51 CPWBX1751DS52 CPWBX1751DS53
SCN Mother PWB CPWBX1750FCE1
SCN AFE PWB CPWBX1752FCE1
LCD Invertor PWB CPWBF1740FC51
WH PWB CPWBN1759FCE1
AC Power Supply CPWBN1770FCE3
DC Power Supply RDENC0026FCPZ
DC Sub Power Supply RDENC0069FCPZ
DC Power Supply for Options RDENC0050FCZZ
Heater Lamp PWB CPWBN1758FCE1 CPWBN1758FCE3
PIC PWB CPWBX1748FCE1
Misc:
Operation Panel Unit CPNLC0273FC52
Copy Lamp RLMPD0734FCPZ
CCD Lens Unit (Scanner) CPLTM7205DS51
DV Unit DUNT-7924FCZZ
Toner Hopper CBOX-0174DS51
Process Sensor (ID) CPWBF1562FCE1
Main Charger Unit CCASZ0326FC51
Double Feed Detect Unit (Engine) n/a DUNT-7896FCPZ
PS Roller NROLR1670FCZZ
PU Roller (Engine Only) NROLR1467FCZ1
PF & SEP Roller (Engine Only) NROLR1682FCZZ
Bypass Tray PU Roller NROLR1467FCZ1
Bypass Tray PF & SEP Roller NROLR1466FCZ1
PU Roller (A4/A3 LCC) NROLR1467FCZ1
PF & SEP Roller (A4/A3 LCC) NROLR1682FCZZ
3 Tray LCT PU & SEP Roller 0PQAF030080//
3 Tray LCT PF Roller 0PQAF031081//
Transfer Roller NROLR1672FCZZ
Transfer Drive Roller Unit CROLM1658FC51
LSU Control PWB CPWBX1743DS54 CPWBX1743DS55 CPWBX1743DS56
LSU Unit DUNT-7905FCZZ DUNT-7905FC11 DUNT-7905FC12
Polygon Motor (LSU) RMOTP0961FCPZ
Fuser Section:
RLMPU0762FCPZ
Upper Heater Lamp RLMPU0763FCPZ
RLMPU0762FCP1
Non Contact Thermistor Upper RDTCT0190FCZZ
Thermistor Sub RDTCT0189FCZ2
Thermostat Upper RTHM-0036FCZZ
DSPF:
DSPF CNT PWB CPWBX1756DS51 CPWBX1756DS52 CPWBX1756DS53
DSPF Driver PWB CPWBX1757FCE1
DSPF Double Feed Detect Unit CGIDM2382FC31 CGIDM2382FC32
DSPF CCD Lens Unit CPLTM6526FC33
Coin Vend Interface
The MX-M850-1100 series machines have a coin vend interface located on the PCU Main PWB
[CN-10]. The vending device activates various signals to indicate paper sizes and operation.
Because of additional functionality, the interface connector is 16 pins (same specification as the
MX2300-700N series).
Connector Manufacture: JST (www.jst.com)

Connector Type PND series
Connector Part Code (Wire Side) PNDP-16V-Z
Before connecting a third party auditor, the device should confirm to the following:-
1. The auditor interface should be optically isolated from the copier.
2. The device should be Power Supply Unit independent.
3. The device power supply unit should be a plug top adapter, not internal.
4. The plug top adapter should have a reinforced insulation barrier.
5. The audit device MUST comply and display the relevant safety approval mark (C-Tick,
CE equivalent).
To enable coin vend function, test simulation 26 03 should be set as required:-
The specified Insufficient money during copy job The specified

quantity is quantity is
Diagnostic completed. No money Remainder of completed.
Setting Remainder of remaining money left No money
money is left remaining
Condition 1 Condition 2 Condition 3 Condition 4
MODE 1 Operation 1 Operation 2 Operation 2 Operation 1
OPERATION 1 Wait for auto clear setting time

(Default 60sec can be changed by the system setting)
OPERATION 2 Auto clear is not performed.
OPERATION 3 Setting is immediately cleared.
Coin Vend Interface
Connector Signals
Pin No. PCU PWB (CN10)
1 + 24v Out
2 GND Out
3 XCV_COPY In
4 XCV_COUNT Out
5 XCV_START Out
6 XCV_CA Out
7 XCV_CL_ COPY In
8 XCV_COLOUR1 Out
9 XCV_STAPLE Out
10 XCV_COLOUR0 Out
11 XCV_DUPLEX Out
12 +5v Out
13 XCV_SIZE0 Out
14 XCV_SIZE1 Out
15 XCV_SIZE2 Out
16 XCV_SIZE3 Out
Mode Signal
Mode CL-COLOR1 CL-COLOR0
B/W 0 0
Full Colour
Others N/a
(Single/Two Colour)
Paper Size Signals

SIZE3 SIZE2 SIZE1 SIZE0 PAPER SIZE
0 0 0 0 NIL
0 0 0 1 A3
1 0 1 1 A3W
0 0 1 0 A4
0 0 1 1 LT
0 1 0 0 B4
0 1 0 1 LG
0 1 1 0 WLT
0 1 1 1 INV
1 0 0 0 B5
1 0 1 0 A5
1 0 0 1 EXTRA
Firmware Upgrade
USB Device:
1. Insert the USB memory device containing the firmware file into the main USB Port
2. Enter Simulation 49-01

Note: If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the correct firmware file
4. The current and the new firmware versions to be updated will be shown within
the display:-
5. Select the required firmware that requires updating (example shown ICU Main &
Language).
Press Execute & Yes to commence the update.
Firmware Upgrade
Note: If all firmware (including peripherals) require updating, select ALL.
6. During the firmware update, a progress gauge will be displayed.
7. Once the firmware update has completed successfully, press OK to reboot the device.
Firmware update is complete.
Firmware Upgrade
Network (Web Page)

1. Open a web browser and enter the following URL :-
http://ipaddress/service_login.html or
http://ipaddress/service_account.html
Example: http://192.168.0.110/service_login.html
2. To access the Service Webpage, enter the Service Username and Password.
Click Login:-
Default Username: service
Password: service
Note: If User Authentication is enabled, open the device webpage and login by
selecting Service from the drop down menu and entering the service password:-
3. When the service webpage opens, click Update of Firmware.
4. Click Browse to navigate to the location of the updated firmware file and select
Open.
Firmware Upgrade
5. Press Execute to start the firmware update.

Note: Once the machine has entered service download mode, the update will
commence and the progress should be displayed
6. When the firmware upgrade is complete, click Reboot to execute a remote restart
of the machine.
Firmware Upgrade is complete
Firmware & Print Driver Revision
Engine (MFP) Firmware
MX-M850 MX-M1100
Firmware Version
ICU (Main) 02.01.H0
OPU 01.00.H0
PCU 01.07.H0
SCU 01.00.H0
DSPF (Main) 01.00.H0
LCC (A4/A3) 01.00.H0
LCT (3 Tray A4/A3) 01.01.00
Finisher (4K) 01a04.00
Saddle Unit 01a02.00
Inserter 01.00.00
Folding Unit 01.01.00
NIC 01.04.00
Fax Main 01.04.00
E-Manual 01.50.H0
Data Security Kit 02.00.Hm
Print Driver:
Windows 2000, XP, Windows 64bit
Driver
2003, Vista (XP, 2003, Vista)
PCL5e 01.00.24.049 [WHQL] n/a
PCL6 01.00.24.049 [WHQL] 01.00.24.049 [WHQL
PS 01.00.26.049 [WHQL] 01.00.27.049 [WHQL]
PPD 07.11a [WHQL] 07.11a [WHQL]
PC FAX 3.2 (0705a) 3.2 (0708a)
For the latest Firmware and Print Driver version(s), please refer to the
SHARP Support Website.
Test Simulation
For a more detailed description, please refer to the MX-M850/950/1100 Service Manual.
PROGRAM
* CLEAR
*
1 Scanner Self Test 7 Device Aging Operation & Test
1 Scanner operations test 1 Ageing test setting
2 Scanner sensor check 6 Interval ageing cycle timer set up
5 Scanner unit and control circuit check 8 Warm up time display setting
10 Scanner thermistor output level check 12 Document scan quality setting (factory)
2 DSPF Self Test 8 High Voltage Operation & Test

1 DSPF ageing test. 1 Developer bias setting and output
2 DSPF sensor check 2 MHV/Grid setting and output
3 DSPF output check (motor, clutch etc). 6 Transfer setting and output
6 DSPF fan motor operation check 17 Transfer electric cleaning output check
18 Transfer belt cleaning brush output check.
20 Control between transfer sheets
3 Finisher Operation & Test
2 Finisher sensor check.
3 Finisher output check (motor, clutch) 10 Toner Motor Operation & Test
10 Finisher adjustment 1 Toner motor operation check
20 Saddle unit sensor check 2 Toner remaining quantity sensor check.
21 Saddle unit load/operation check 3 Toner cartridge motor rotation sensor
22 Saddle unit adjustments
30 Inserter sensor check
31 Inserter unit load/operation check 13 U1 Clear / Cancel
40 Paper folding unit sensor check -- Trouble cancel (U1 trouble).
41 Paper folding unit load/operation check
14 Clear / Cancel
4 3 TRAY/LCC Operation & Test -- Trouble cancel (excluding U2/PF trouble).
2 LCC sensor check
3 LCC output check
15 LCC Clear / Cancel
5 LCC clutch operation check
-- LCC trouble cancel (U6-09)
5 Lamp Operation & test

16 U2 Clear / Cancel
1 LCD/LED test
2 Heater lamp load check -- U2 trouble cancel
3 Copy lamp check
4 Discharge lamp check 17 PF Clear / Cancel
-- PF trouble cancel
6 System Load Operation & Test
1 Feed output check 21 Maintenance Cycle Configuration
2 Fan load check
1 Maintenance cycle setting
3 Primary Transfer operation check
4 MC cleaner operation check
Test Simulation
22 Data Output & Check 26 Device Configuration

1 Counter data display 18 Toner save operation
2 Jam/trouble counter display 30 CE mark control setup
3 Jam history data display 35 Trouble memory mode setting
4 Trouble code history data display 38 Engine life over setting (DV & Web end)
5 ROM version display 41 Pamphlet mode AMS operation
6 Data print mode 49 Copy speed mode setup (Postcard)
8 Document feed and output counter display 50 Function setting (B/W reverse)
9 Paper feed counter display 52 Blank paper count mode setting
10 Machine system display 69 Toner near end setting
11 Fax counter display
12 DSPF jam history display
13 Process counter display 27 RIC / Modem Communication
19 Network scanner counter display 1 RIC/Modem U7-00 detection set-up
90 System setting list print 2 FSS Function setting (no. registration)
4 FSS Function setting (call initialising)
5 Tag number setting
23 Data Print Mode & Check
6 Manual service call enable
2 Print jam/Trouble data print mode 7 FSS Function setting (enable alert)
80 Data print mode (paper feed) 9 Paper feed timing threshold
10 Trouble History clear
11 Adjustment data check (RIC/Modem)
24 Data Counter & Clear
12 Adjustment data output check (process)
1 Jam/trouble counter clear 13 Adjustment data output check
2 Paper feed counter clear 14 FSS Function test mode
3 Document feed & output counter clear
4 Maintenance counter clear
5 Developer counter clear 30 Sensor Operation & Test
6 Copy Counter clear 1 Main unit sensor check
7 Drum correction counter clear 2 Tray sensor check (main)
9 Print & other counter clear 10 Double feed detection sensor check
10 Fax counter clear
15 Network scanner counter clear
30 Administrator password initialisation 40 Bypass Operation & Adjustment
31 Service password initialisation 2 Bypass tray width adjustment
7 Bypass tray width detection manual setting
12 Tray 3 paper width detection adjustment
25 DV Auto Adjustment & Monitor
1 Toner sensor output monitor (Process)
2 Toner density Auto Adjustment 41 OSS Operation & Adjustment
6 Adjust the sensitivity of the DV adjustment 1 Document sensor operation check
sensor. 2 Document sensor output setup
3 Document sensor output display
26 Device Configuration
2 LCC size set-up 43 Fuser Setting & Adjustment
3 Auditor setup 1 Fuser temperature setup (Paper)
5 A3 Total/Maintenance counter set-up 31 Web cleaning check
6 Destination set-up 32 Job end web operation check
10 Network scanner trial mode set-up 33 Fusing front PG height setting
Test Simulation
44 Process Control Data 48 Magnification & Motor Adjustment

1 Process control mode setting 1 Magnification ratio adjustment
2 Process control Gain Adjustment 5 Motor speed adjustment (Scanner & SPF)
3 OPC drum surface potential detection
check
4 Process control initial density setup 49 Firmware Upgrade
5 Dark potential adjustment setting 1 Firmware Upgrade Program
6 Process control correction (force) 3 E Manual Update Program
7 High density process control correction
data clear
9 Process control data display 50 Image Position Adjustment
12 DM data, patch/base data display 1 Lead edge/copy position adjustment
14 Fuser temp.& humidity output data 2 Lead edge/copy position adjustment value
16 Toner control output data display (calculation)
28 Process control timing (On/Off) setting 5 Printer lead edge adjustment (sub scan)
33 Half tone potential adjustment correction 6 DSPF Lead edge/copy position adjustment
(force) 7 DSPF Lead edge/copy position value
34 Half tone potential correction (OPC drum) 10 Print off-centre deviation adjustment.
35 Half tone potential data display 12 Original centre deviation adjustment.
36 Half tone potential adjustment data clear 27 Image loss adjustment (Fax/Scanner
44 Development dot diameter setting mode)
45 Development dot diameter correction 28 Service adjustment (OC/SPF image
46 Development dot diameter correction data position)
46 Copy & Image Density Adjustment 51 Resist Roller Adjustment

2 B/W copy density adjustment 2 Resist roller adjustment
4 Colour scanner density adjustment
5 B/W scanner density adjustment
8 Colour scanner balance adjustment
53 Document Feeder Adjustment
9 DSPF exposure adjustment 6 DSPF document tray size adjustment
10 Engine grey balance manual adjustment 7 DSPF document tray size adjustment
(Individual EXP) value setting
16 Engine grey balance manual adjustment 8 DSPF scanning position adjustment
(All modes) 12 DSPF double sheet feed sensor operation
19 Auto exposure mode setup
23 Engine half-tone density adjustment
(enable/disable) 55 MFP Data Setting
24 Engine half tone auto adjustment 1 Engine soft switch setting
31 Image sharpness adjustment 2 Scanner soft switch setting
32 Basic AE mode adjustment 3 Controller soft switch setting
37 B/W image create adjustment 10 Stamp text input setting
39 Fax Image send sharpness adjustment
40 Fax mode exposure adjust (All modes)
41 Fax mode exposure adjust (Normal) 56 MFP Data Import & Export
42 Fax mode exposure adjust (Fine Text) 1 Transfer data execute
43 Fax mode exposure adjust (Super Fine) 2 Export/Import address book &
44 Fax mode exposure adjust (Ultra Fine) authentication data
45 Fax mode exposure adjustment (600dpi) 3 Backup Document filing data
47 JPEG compression rate setting 4 Backup Job Log data
(Copy/Scanner Push scan)
Test Simulation
60 Memory Operation & Test 65 LCD Operation & Adjustment

1 SDRAM read/write test (MFP control) 1 LCD touch panel adjustment
2 SDRAM data set 2 LCD touch panel adjustment result display
5 Operation panel key input check
61 LSU Writing Adjustment

1 LSU test (Polygon motor & BD signal 66 Fax Control Settings & Adjustments
detection check) 1 Fax Soft SW setting
3 Laser power setting 2 Country code default set (Fax)
3 Fax PWB controller memory check
4 Fax signal line check (Max level)
62 HDD Operation & Test
5 Fax signal line check (Soft SW setting)
1 HDD format (FAT32) 6 Fax check list print (confidential
2 HDD partial read/write check registration)
3 HDD read/write check (all areas) 7 Fax memory printout (all data)
6 Smart (HDD) self diagnostics test (must be 8 Fax voice message setup
FAT32 formatted) 9 Fax signal (sound) line check (Soft SW
7 Smart (HDD) self diagnostics error log setting)
(FAT32 formatted) 10 Fax all memory clear
8 HDD format (excluding system & operation 11 Voice signal check (line & speaker 300bps
manual area) - Max)
10 Job completion list deletion (with job log) 12 Voice signal check (line & speaker 300bps
11 Document filing data deletion -Soft)
12 Enable/disable auto format for HDD 13 Register dial number for Sim 66-14/15/16
trouble 14 Adjust & check the time dial pulse (10bps)
13 HDD format (manual area only) 15 Adjust & check the time dial pulse (20bps)
16 Adjust and check the send level DTFM
signal
63 CCD Operation & Adjustment
17 Select DTFM signal to send to line (Max
1 Shading correction data display level)
2 Shading correction execution (force) 18 Select DTFM signal to send to line (Soft
3 CCD gamma & colour (RGB) correction sw level)
auto adjustment 19 Write Fax Pwb SRAM data to Flashcard
4 CCD patch scan value (RGB) display. 20 Write telephone book data onto HDD
5 CCD gamma & colour (RGB) correction 21 Print various registration information
setup (reset to default) 22 Set the sound volume of the handset
6 Print engine & colour balance adjustment 24 Fast memory data clear
setting. 25 Register fax number for modem dial in
7 Auto density adjustment set-up (Service 26 Register external telephone numbers for
mode) Modem dial in
8 Standard scanner target reset (Service 29 Fax address book clear
mode) 30 Tel/LIU sensor status check
31 ON/OFF setting of each output port
64 Self Test Print (Tel/LIU)
32 Received data check (comparison)
2 Self print test (B/W mode) 33 Busy Tone/CNG/CED/FNET detect signal
Self print test (B/W mode - high speed check
3 process) 34 Display time required for sending test
4 Printer self print test image data
5 Printer self print test (PCL) 36 Check Send/Receive from modem
6 Printer self pint test (PS) controller
Test Simulation
66 Fax Control Settings & Adjustments

39 Check Destination saved in Fax EEPROM
42 Rewrite PIC program installed on Fax box
43 Write program & adjustment values to PIC
installed on Fax
60 ACR data register
67 Printer Board Operation Check

24 Printer half tone auto adjustment
25 Printer half tone manual adjustment
27 Scanner target of printer calibration setup
(Service)
28 Standard target of printer calibration
(Service)
31 Printer calibration data clear
32 Yes/No setting of printer screen gamma
table change (300/600DPI)
33 Printer screen gamma adjustment
34 Enable/Disable of Printer halftone density
correction (Max).
Trouble Codes
A0 E7
01 PCU ROM abnormality 11 CCD shading trouble (White pixel
02 SCU ROM abnormality correction)
03 OPU ROM abnormality 14 CCD-ASIC communication trouble
10 Controller ROM error 18 W-ICU memory specification trouble
11 IF version discrepancy (CTL-PCU) (ICU2)
IF version discrepancy (CTL-SCU) 19 W-ICU memory combination trouble
12
(ICU2)
13 IF version discrepancy (CTL-OPU)
Machine level error (CTL detection)
20 LSU BD detection trouble
20
Machine level error (PCU detection)
21 LSU BD deterioration trouble
21
Machine level error (SCU detection)
27 LSU configuration check error
22
28 LSU control ASIC connection abnormality
29 LSU ASIC frequency abnormality
C1 35 CIS-ASIC communication trouble
36 CIS-ASIC black level abnormality
00 Main charge trouble
37 CIS-ASIC white level abnormality.
01 Main charge cleaner trouble
55 PWB information error (engine detection)
60 Controller connection trouble
CE 61 Controller connection trouble (engine)
62 Controller connection trouble (scanner)
00 Network communication error 63 Controller connection trouble (operation)
01 Network card is not installed or defective 65 PWB information sum error
02 The specified server is not found 70 Scanner connection trouble
03 Specified server does not correspond 71 DSPF connection trouble
during transmission PWB information error (scan detection)
75
04 The FTP account/password is invalid
80 Communication trouble between the ICU
05 The FTP server directory is invalid & Scanner (ICU detection)
06 The POP3 mail server is not found:- 90 Communication trouble between the ICU
07 The POP3 account/password is invalid & PCU. (ICU detection)
08 POP3 mail server timeout error
EE
E6 EL Auto development adjustment trouble
10 DSPF Shading Trouble (Black correction) (Overtone abnormality) - Detected only
11 DSPF Shading Trouble (White correction) when Sim. 25-2 is executed.
14 DSPF CCD-ASIC communication trouble EU Auto development adjustment trouble
(Undertone abnormality) - Detected only
when Sim. 25-2 is executed.
E7
00 System memory trouble F1
01 System data trouble
00 Finisher communication trouble
03 HDD trouble
01 Jogger motor trouble
04 HDD-ASIC trouble
02 Upper transport motor trouble
05 W-ICU memory trouble
03 Lower transport motor trouble
06 Decode error trouble
06 Shift paper exit motor trouble
08 W-ICU memory specification trouble
(ICU1) 07 Tray shift motor trouble
09 W-ICU memory combination trouble 08 Stapler front / rear motor trouble (finisher
(ICU1) + saddle unit + inserter) Staple shift
10 CCD shading trouble (Black correction) motor trouble (saddle finisher)
Trouble Codes
F1 F1
09 Staple diagonal motor trouble (finisher + 60 Communication trouble between
saddle unit+ inserter) Staple diagonal peripheral devices (inserter detection)
motor trouble (saddle finisher) 64 No. 1 pickup motor trouble
10 Staple motor trouble (finisher + saddle 65 No. 2 pickup motor trouble
unit+inserter) Staple motor 1 (edge 66 No. 1 lift motor trouble
binding) (saddle finisher) (finisher + saddle unit + inserter)
11 Discharge motor trouble Lift motor 1 trouble (booklet maker)
12 Proof select motor trouble 67 No. 2 lift motor trouble
13 Paper exit port open / close motor trouble (finisher + saddle unit + inserter)
(finisher + saddle unit + inserter) Lift motor 2 trouble (booklet maker)
Paper exit guide plate open /close motor 70 Communication trouble between
trouble (saddle finisher) peripheral devices
15 Tray up / down motor trouble (finisher + (Z-folding machine detection)
saddle unit + inserter) 71 Varistor abnormality
Tray motor trouble (saddle finisher) 72 Z-folding machine EEPROM abnormality
16 Staple paper exit motor trouble 73 Separation sensor adjustment
17 Staple select motor trouble abnormality
18 Holding motor trouble 74 Pressure sensor adjustment abnormality
19 Holding front motor trouble 75 Upper stopper motor trouble
20 Holding rear motor trouble 76 Lower stopper motor trouble
22 Proof paper exit motor trouble 77 Folding motor trouble
23 Bundle branch open / close motor trouble 83 Lead edge stopper motor trouble
24 Pre-stack select motor trouble 84 Movable fence motor trouble
25 Pre-stack transport motor trouble 85 Return transport motor trouble
26 Pre-stack pawl release motor trouble 86 Return drive motor trouble
27 Tapping transport motor trouble (finisher + saddle unit + inserter)
28 Tapping drive motor trouble Return roller oscillation motor trouble
30 Communication trouble between (saddle finisher)
peripheral devices (saddle unit detection) 87 Shift jogger motor trouble
31 Folding plate motor trouble 88 Shift jogger retract motor trouble
33 Punch shift motor trouble 89 Shift motor trouble
34 Punch motor trouble
35 Horizontal resist detection motor trouble
Saddle jogger motor trouble
F2
43
44 Center binding stapler rear trouble 00 Toner control sensor open
(finisher + saddle unit + inserter) 02 Toner supply abnormality
Staple motor 3 (center binding rear) 04 An improper toner cartridge is detected.
trouble (saddle finisher) 05 Toner cartridge CRUM error
45 Center binding stapler front trouble 06 CRUMID error
(finisher + saddle unit + inserter) 31 Process control trouble (OPC drum
Staple motor 2 (center binding front) surface reflection rate abnormality)
trouble (saddle finisher) 33 Surface potential sensor abnormality
46 Rear edge fence shift motor trouble trouble
(finisher + saddle unit + inserter) 39 Process thermistor breakdown
Rear edge fence motor trouble (saddle Room temperature thermistor breakdown
47
finisher)
58 Process humidity sensor breakdown
47 Drive collar oscillation motor trouble
59 Room humidity thermistor trouble
48 Saddle discharge motor trouble
50 Finisher incompatible trouble
Trouble Codes
F3 H3
12 Tray 1 lift trouble (main unit) 00 Non-contact main thermistor high
22 Tray 2 lift trouble (main unit) temperature trouble (RTH1_d)
32 Tray 3 lift trouble (main unit). 01 Sub thermistor high temperature trouble
42 Tray 4 lift trouble (main unit). (RTH2)
02 Lower thermistor high temperature
trouble (PRTH)
F4
38 38v voltage trouble. H4
00 Non-contact main thermistor low
F5 temperature trouble (RTH1-d)
01 Sub thermistor low temperature trouble
10 Lamp thermistor open detection trouble (RTH2)
(SCU detection) 02 Lower thermistor low temperature trouble
12 Lamp thermistor abnormality detection (PRTH)
(SCU detection) 30 Non-contact main thermistor differential
input abnormality (RTH1-d)
F6
00 Communication trouble between the MFP H5
and the FAX (MFP detection) 01 POIND not-reached jam is detected 5
01 FAX PWB EEPROM read / write error times continuously
04 FAX MODEM operation abnormality
21 Combination error of the TEL / LIU PWB
and the FAX soft switch H7
30 Access error to the power controller on Low temperature detection in the reset
10
the FAX PWB. (FAX detection) operation of temperature adjustment after
97 FAX PWB trouble. The FAX PWB model alarm stop in a job (Noncontact main the
identification does not match the machine rmistor (RTH1-d))
model. Low temperature detection in the reset
11
98 Combination error between the FAX PWB operation of temperature adjustment after
destination and machine destination. alarm stop in a job (Sub thermistor
(RTH2))
12 Low temperature detection in the reset
F9 operation of temperature adjustment after
00 Communication trouble between the MFP alarm stop in a job (Lower thermistor
controller and Fiery printer controller. (RTH2))
FF L1
00 Double feed detection trouble (PCU) 00 Mirror feed trouble.
10 Double feed detection trouble (SCU)
L2
H2 10 CCD cooling fan motor trouble (SCU)
00 Non-contact main thermistor (detection) 11 Lamp cooling fan motor trouble (SCU)
open (RTH1-d_D)
01 Sub thermistor open (RTH2)
02 Lower thermistor open (PRTH) L3
03 Non-contact main thermistor (reparation) 00 Mirror return trouble.
open (RTH1-d_C)
Trouble Codes
L4 U1
01 Main motor lock trouble 01 Fax battery abnormality.
02 Drum motor lock trouble
03 Fusing motor lock trouble
04 Developing motor trouble U2
08 Waste toner transport pipe lock 00 EEPROM read / write error (ICU)
14 Toner cartridge motor lock trouble 05 HDD / SRAM Flash / EEPROM
15 Fusing front PG control error discrepancy
29 HDD cooling fan motor trouble 10 SRAM user authentication index check
30 Controller fan motor trouble sum error
31 Machine heat exhaust fan 1 trouble 11 Counter check sum error (ICU)
32 Power cooling fan 1 / 2 trouble 22 SRAM memory check sum error (MFP)
34 Polygon cooling fan trouble 23 SRAM memory individual data check sum
36 Toner suction fan trouble error (MFP)
24 SRAM memory user authentication
38 Reverse transport cooling fan trouble
counter check sum error
39 Reverse cooling fan trouble
25 Flash memory user authentication
40 Ozone exhaust fan 1 trouble counter check sum error
41 Ozone exhaust fan 2 trouble 30 Production number data discrepancy
43 Paper cooling fan trouble (ICU PCU)
46 Development cooling fan 1 trouble 50 HD section individual data check sum
47 Power cooling fan 3 trouble error (MFP)
48 ADU section paper cooling fan 1 trouble 80 EEPROM read / write error (SCU )
49 ADU section paper cooling fan 2 trouble 81 EEPROM check sum error (SCU)
50 Process cooling fan 1 trouble 90 EEPROM read / write error (PCU)
51 Process cooling fan 2 trouble 91 EEPROM check sum error (PCU)
52 Process cooling fan 3 trouble
53 Process cooling fan 4 trouble
54 PS cooling fan trouble U5
55 Process cooling fan trouble 00 SPF communication trouble
11 DSPF random pick motor trouble
16 SPF fan motor trouble
L6 30 SPF tray lift-up trouble
10 Polygon motor trouble (LSU) 31 SPF tray lift-down trouble
L8 U6
01 No full wave signal 09 Side LCC lift motor trouble
05 No full wave signal (PCU detection) 20 LCC communication trouble
20 Power controller communication trouble 21 LCC transport motor trouble
22 LCC 24V power abnormality
23 A3LCC tray lock detection trouble
PC (Reverse winding)
-- Personal counter not installed 24 A3LCC tray lock detection trouble
28 LCT1 paper feed position abnormality
29 LCT1 lift-up trouble
PF 33 LCT2 lift-down trouble
-- RIC copy inhibit command receive. 38 LCT2 paper feed position abnormality
Trouble Codes
U6
43 LCT3 lift-down trouble
48 LCT3 paper feed position abnormality
51 LCC incompatible trouble
63 Manual feed tray lift-down trouble
68 Manual feed tray paper feed position
abnormality
69 Manual feed tray lift-up trouble
U7
50 Serial vendor communication trouble
51 Serial vendor operation trouble
U9
00 Communication trouble between the
controller and operation pwb
UC
--
- Auditor NOT READY
Job Log Error Codes
Error Job Log / Status Monitor Message Comment

0x0101 Print job is complete.
0x0102 Print and store job is complete.
0x0103 Store job is complete.
0x0201 Hard disk full or memory full
0x0204 Staple: No function
Staple: Prohibited
0x0206 The requested job could not be
Please ask your administrator.
completed correctly due to the following
0x020A reason: Punch: No function
0x020C Punch: Prohibited
2-sided printing: Prohibited
0x0216 Please ask your administrator.
The requested job is printed, but could
Retention printing:
0x0219 not be stored due to the following
Number of jobs exceeded the limit
reason:
0x021D Selected input tray: Prohibited
0x021F The requested job could not be Booklet printing: Incorrect paper size
completed correctly due to the following Tandem Printing:
0x022C reason: Incorrect setting parameter
0x022D Tandem Printing: Not setting
The requested job could not be stored to Document filing:
0x0231 the selected folder due to the following Selected folder does not exist
reason: The job is stored to the default folder.
The requested job is printed, but could Document filing:
0x0232 not be stored in the selected folder due Selected folder does not exist
to the following reason: The job is stored to the default folder.
0x0233 The requested job could not be Inserter: Incorrect output tray selection
0x0236 reason: Covers/Inserts: Prohibited
The requested job is printed, but could Document filing:
0x0237 not be stored in the selected folder due Incorrect folder password
to the following reason: The job is stored to the default folder.
The requested job could not be stored in Document filing:
0x0238 the selected folder due to the following Incorrect folder password
reason: The job is stored to the default folder.
0x0239 Disabling of Quick File Mode
0x023A Disabling of Sharing Mode
0x023B The requested job is printed, but could Disabling of Confidential Mode
not be stored due to the following
0x023C reason: Disabling of Storing to the selected folder
0x023D Disabling of Document Filing
0x023E Disabling of Print Jobs Other Than Hold Job
The requested job is stored to the
0x023F "Quick File" folder, but could not be Disabling of Print Jobs Other Than Hold Job
printed due to the following reason:
0x0240 The requested job is printed, but could Retention printing: Prohibited
not be stored due to the following
0x0241 reason: Offset: Disabled
Job Log Error Codes

The requested job is printed, but the
0x0244 following phenomenon occurred:
Invalid user
The requested job is stored, but the
0x0245 following phenomenon occurred:
Invalid user
0x024B The requested job could not be Only 2-sided print approved
0x024C reason: Only 1-sided print approved
Document control function has been
Print setting of Document control function:
0x024E enabled automatically on the specified
Always print
job by the reason below:
Document control function has been Print setting of Document control function:
0x024F Not printing
cancelled on the specified job for the
0x0250 following reason Data Security Kit is not installed
0x0252 The requested job could not be Folding Unit: Incorrect paper type
0x0253 completed correctly due to the following Folding Unit: Failure
reason:
0x0254 Folding Unit: Prohibited
0x0301 No paper
0x0302 No toner
0x0303 Cover open
0x0304 Paper jammed
0x0305 No staple
0x0307 Staple: Too many pages
0x0309 Punch debris full
0x030D Selected output tray: Failure
0x030E Selected output tray: Full of paper
The requested job was interrupted due Printer error:
to the following reason:
Printer error:
0x0317 Account code exceeded the limit
0x0319 Staple jammed
0x031B Selected paper cannot be used
0x031C Input Tray: Open
0x031D Finisher: Off-line
0x0326 Staple Compiler: Not empty
0x0401 Booklet printing: Incorrect paper size
0x0403 Booklet printing: Hard disk full or memory full
0x0405 2-sided printing: Prohibited
The requested job was cancelled due to
0x0406 the following reason: 2-sided printing: No function
Retention printing:
0x0407 Hard disk full or memory full
Retention printing:
0x0408 Number of jobs exceeded the limit
Job Log Error Codes

0x040A Selected output tray: Prohibited
0x040C Other error
PS is not available
0x040D Please check your printer driver.
Selected input tray: Prohibited
0x0414 Data format is not supported
Output tray: Prohibited or failure
0x0421 Disabling of Sharing Mode
0x0422 Disabling of Confidential Mode
0x0423 Disabling of Storing to the selected folder
The requested job was cancelled due to
0x0424 the following reason: Disabling of Document Filing
0x0425 Disabling of Print Jobs other than Hold Job
Disabling of Print Jobs other than Hold Job
0x0426 and Disabling of Sharing Mode
0x0427 and Disabling of Confidential Mode
0x0428 and Disabling of Storing to the selected folder
0x0429 and Disabling of Document Filing
0x042A and Disabling of Quick File Mode
0x042E Disabling of printing
0x042F Invalid user
0x0438 You don't have the authority to use this Only 2-sided print approved
function. The requested job was
0x0439 cancelled due to the following reason: 1-sided/2-sided print disabled
0x0445 The requested job was cancelled due to Incorrect paper size
0x0446 the following reason: Incorrect paper type
0x0501 Your job has been cancelled by user.
0x0502 Your store job has been deleted by user
Sensor Location
Sensor Location
Sensor Location
[MX-FNX7] Saddle Finisher
[MX-LCX3N] A3 LCC
Jam Cause Codes
Code Content Code Content

APFD1_N APFD1 not-reached JAM C2PFD_S3 C2PFD remaining JAM
APFD1_S APFD1 remaining JAM (Tray 3 feed paper)
APFD2 not-reached JAM C3PFD_N4 C3PFD not-reached JAM
APFD2_N1
(Tray 1 feed paper) (Tray 4 feed paper)
APFD2 not-reached JAM C3PFD_S3 C3PFD remaining JAM
APFD2_N2
APFD2_N3
APFD2_N4
APFD2 not-reached JAM DPF_S1 Compulsory stop by double-feed
APFD2_NA
(ADU re-feed paper) detection (Tray 1 feed paper)
APFD2 remaining JAM DPF_S2 Compulsory stop by double-feed
APFD2_S1
(Tray 1 feed paper) detection (Tray 2 feed paper)
APFD2_S2
APFD2_S3
APFD2 remaining JAM DPF_SA Compulsory stop by double-feed
APFD2_S4
(Tray 4 feed paper) detection (ADU re-feed paper)
APFD2 remaining JAM DPF_SL1 Compulsory stop by double-feed
APFD2_SA
(ADU re-feed paper) detection (Large capacity feed Tray 1
APPD1 not-reached JAM feed paper)
APPD1_NA
(ADU transport) DPF_SL2 Compulsory stop by double-feed
APPD1 not-reached JAM detection (Large capacity feed Tray 2
APPD1_ND
(Face-down paper exit) feed paper)
APPD1 remaining JAM DPF_SL3 Compulsory stop by double-feed
APPD1_SA
(ADU transport) detection (Large capacity feed Tray 3
feed paper)
APPD1_SD APPD1 remaining JAM
(Face-down paper exit) DPF_SLC Compulsory stop by double-feed
detection (Side LCC feed paper)
APPD2_NA APPD2 not-reached JAM
(ADU transport) DPF_SLM Compulsory stop by double-feed
detection (Large capacity feed Manual
APPD2_ND APPD2 not-reached JAM
feed paper)
(Face-down paper exit)
DPF_SM Compulsory stop by double-feed
APPD2_SA APPD2 remaining JAM
detection (Manual feed paper)
(ADU transport)
DRRLVMJ Drive roller oscillation motor drive
APPD2_SD APPD2 remaining JAM
system
DSBD1_NA DSBD1 not-reached JAM
APPD3_N APPD3 not-reached JAM
(ADU transport)
APPD3_S APPD3 remaining JAM DSBD1_ND DSBD1 not-reached JAM
BDJCTGMJ Bundle branch open/close motor drive (Face-down paper exit)
system DSBD1_SA DSBD1 remaining JAM
BLTJAM Discharge (ADU transport)
BLTMJ Discharge motor JAM DSBD1_SD DSBD1 remaining JAM
C1PFD_S C1PFD remaining JAM
DSBD2_N DSBD2 not-reached JAM
C1PPD1_N C1PPD1 not-reached JAM DSBD2 remaining JAM
DSBD2_S
C1PPD1_S C1PPD1 remaining JAM EXGPLTMJ Paper exit open / close guide plate
C1PPD2_N C1PPD2 not-reached JAM motor JAM
C1PPD2_S C1PPD2 remaining JAM FBJCTGMJ Bundle branch open / close motor
JAM
C2PFD_N3 C2PFD not-reached JAM
FBLTJAM Discharge JAM
(Tray 3 feed paper)
C2PFD_N4 C2PFD not-reached JAM FBLTMJ Discharge motor JAM
(Tray 4 feed paper) FDRRLVMJ Drive roller oscillation motor JAM
C2PFD_S2 C2PFD remaining JAM FDSBD_NA FDSBD not-reached JAM
(Tray 2 feed paper) (ADU transport)
Jam Cause Codes

FDSBD_ND FDSBD not-reached JAM FUPOD_SD FUPOD remaining JAM (Face-down
(Face-down paper exit) paper exit)
FDSBD_SA FDSBD remaining JAM FUPOD_SU FUPOD remaining JAM
(ADU transport) (Face-up paper exit)
FDSBD_SD FDSBD remaining JAM (Face-down GBCJ GBC punch unit JAM
paper exit) INSENT_N Inlet port sensor not-reached JAM
FENCEMJ Movable fence motor JAM INSENT_S Inlet port sensor remaining JAM
FENT_N Inlet port section transport not- INSEXT_N Exit port sensor not-reached JAM
reached Exit port sensor remaining JAM
INSEXT_S
FENT_S Inlet port section transport remaining
INSFED1_N No. 1 paper feed sensor not-reached
FFLPLTMJ Folding plate motor JAM JAM
FFPS_N Centre folding section not-reached INSFED1_S No. 1 paper feed sensor remaining
JAM JAM
FIN No response from FIN INSFED2_N No. 2 paper feed sensor not-reached
FINENT_N Inlet port section transport Not- JAM
reached INSFED2_S No. 2 paper feed sensor remaining
FINENT_S Inlet port section transport JAM
Remaining INSLUP1J No. 1 lift motor JAM
FJOGMJ Jogger motor JAM INSLUP2J No. 2 lift motor JAM
FLDPLTMJ Folding plate motor drive system INSOUT_N Paper exit sensor not-reached JAM
FLFTMJ Tray motor JAM INSOUT_S Paper exit sensor remaining JAM
FPCHMVMJ Punch shift motor JAM INSPICM1J No. 1 pickup motor JAM
FPNCHMJ Punch motor JAM INSPICM2J No. 2 pickup motor JAM
FPRFEX_N Proof paper exit section transport INSPL1_N No. 1 pull-out sensor not-reached
not-reached JAM
FPRFEX_S Proof paper exit section transport INSPL1_S No. 1 pull-out sensor remaining JAM
remaining No. 2 pull-out sensor not-reached
INSPL2_N
FSDSTFMJ Staple motor JAM 2 (centre binding JAM
front) JAM No. 2 pull-out sensor remaining JAM
INSPL2_S
FSDSTRMJ Staple motor JAM 3 (centre binding
INSVTR1_N No. 1 vertical transport not-reached
rear) JAM
JAM
FSFTEX_N Shift paper exit section transport not-
INSVTR1_S No. 1 vertical transport remaining
reached
JAM
FSFTEX_S Shift paper exit section transport
INSVTR2_N No. 2 vertical transport not-reached
remaining
JAM
FSFTMJ Shift motor JAM
INSVTR2_S No. 2 vertical transport remaining
FSHS_N Centre folding paper exit not-reached JAM
JAM Jogger motor JAM
JOGMJ
FSHS_S Centre folding paper exit remaining
KAIHEIMJ Paper exit port open/close motor
JAM
JAM
FSTMOVMJ Staple motor JAM 1 (edge binding)
KBPAS1_N Center paper pass 1 sensor not-
JAM
reached JAM
FSTMVMJ Staple shift motor JAM
KBPAS1_S Center paper pass 1 sensor
FSTPEX_N Staple paper exit section transport remaining JAM
not-reached Center paper pass 2 sensor not-
KBPAS2_N
FSTPEX_S Staple paper exit section transport reached JAM
remaining Center paper pass 2 sensor
KBPAS2_S
FSTRLVMJ Return roller oscillation motor JAM remaining JAM
FSTROTMJ Staple diagonal motor JAM KCOVSHT Cover paper size short JAM
FSTSMVMJ Horizontal resist detection motor KCPAS1_N Sub grip paper remaining JAM
JAM Cover paper pass 1 sensor
KCPAS1_S
FTFNCMJ Rear edge fence motor JAM remaining JAM
FUPOD_N FUPOD not-reached JAM KCPAS2_N Cover paper pass 2 sensor not-
FUPOD_SA FUPOD remaining JAM (ADU reached JAM
transport) KCPAS2_S Cover paper pass 2 sensor
remaining JAM
Jam Cause Codes

KCPEXT_N Through paper exit sensor not- KTMG_S Timing sensor remaining JAM
reached JAM KWHOUT White paper exit JAM
KCPEXT_S Through paper exit sensor remaining L1IDS_N No. 1 tray vertical transport sensor 2
JAM not-reached JAM
KCRRS_N Resist sensor not-reached JAM L1IDS_S No. 1 tray vertical transport sensor 2
KCRRS_S Resist sensor remaining JAM remaining JAM
KCRRSB_N Cover paper resist sensor not- L1IUS_N No. 1 tray vertical transport sensor 1
reached JAM (switchback operation) not-reached JAM (A3 LCC only)
KCRRSB_S Cover paper resist sensor remaining L1IUS_S No. 1 tray vertical transport sensor 1
JAM (switchback operation) remaining JAM (A3LCC only)
KCSRSL_N Cover paper horizontal resist L L1PFS_N No. 1 tray paper feed sensor not-
sensor not-reached JAM reached JAM
KCSRSL_S Cover paper horizontal resist L L1PFS_S No. 1 paper feed sensor remaining
sensor remaining JAM JAM
KCSRSS_N Cover paper horizontal resist S L1TS_N No. 1 tray transport sensor not-
sensor not-reached JAM reached JAM
KCSRSS_S Cover horizontal resist S sensor L1TS_S No. 1 tray transport sensor remaining
remaining JAM JAM
KCUTOVR Cut width over JAM L2IUS_N No. 2 tray vertical transport sensor 1
KDROPN Door open JAM not-reached JAM (A3LCC only)
KHGTOVR Finish size height over JAM L2IUS_S No. 2 tray vertical transport sensor 1
Inlet port sensor not-reached JAM remaining JAM (A3LCC only)
KINSENT_N
L2PFS_N No. 2 tray paper feed sensor not-
KINSENT_S Inlet port sensor remaining JAM
reached JAM
KISELG Inserter paper size illegal JAM L2PFS_S No. 2 paper feed sensor remaining
KISFPS1_N Inserter transport path sensor 1 not- JAM
reached JAM L2TS_N No. 2 tray transport sensor not-
KISFPS1_S Inserter transport path sensor 1 reached JAM
remaining JAM L2TS_S No. 2 tray transport sensor remaining
KISFPS2_N Inserter transport path sensor 2 not- JAM
reached JAM L3IUS_N No. 3 tray vertical transport sensor 1
KISFPS2_S Inserter transport path sensor 2 not-reached JAM (A3LCC only)
remaining JAM L3IUS_S No. 3 tray vertical transport sensor 1
KISLTPSEP Inserter lower tray paper empty JAM remaining JAM (A3LCC only)
KISLTRS_N Inserter lower tray resist sensor not- L3PFS_N No. 3 tray paper feed sensor not-
reached JAM reached JAM
KISLTRS_S Inserter lower tray resist sensor L3PFS_S No. 3 paper feed sensor remaining
remaining JAM JAM
KISPIS_N Inserter interflow front sensor not- L3TS_N No. 3 tray paper feed sensor not-
reached JAM reached JAM
KISPIS_S Inserter interflow front sensor L3TS_S No. 3 tray transport sensor remaining
remaining JAM JAM
KISUTPESP Inserter upper tray paper empty JAM LCC LPFD1 not-reached JAM
KISUTRS_N Inserter upper tray resist sensor not- LCC_LCT No response from LCC/LCT
reached JAM LEXIT_N LCC exit port sensor not-reached
KISUTRS_S Inserter upper tray resist sensor JAM
remaining JAM LEXIT_S LCC exit port sensor remaining JAM
KOVER_N Accumulation tray paper not-reached LFS_N Interface sensor not-reached JAM
JAM
LFS_S Interface sensor remaining JAM
KOVER_S Accumulation tray paper remaining
JAM LFTMJ Tray up / down motor JAM
KPGOVR Book-making quantity over JAM LPFD1_S LPFD1 remaining JAM
KPGSHT Book-making quantity insufficient LPFD2_NL1 LPFD2 not-reached JAM (Large
JAM capacity feed Tray 1 feed paper)
KSGS_N Sub grip paper not-reached JAM LPFD2_NL2 LPFD2 not-reached JAM (Large
Paper size illegal JAM capacity feed Tray 2 feed paper)
KSIZELG
LPFD2_NL3 LPFD2 not-reached JAM (Large
KTMG_N Timing sensor not-reached JAM
capacity feed Tray 3 feed paper)
Jam Cause Codes

LPFD2_NLM LPFD2 not-reached JAM (Large PPD1_N3 PPD1 not-reached JAM (Tray 3 feed
capacity feed Manual feed paper) paper)
LPFD2_SL1 LPFD2 remaining JAM (Large PPD1_N4 PPD1 not-reached JAM (Tray 4 feed
capacity feed Tray 1 feed paper) paper)
LPFD2_SL2 LPFD2 remaining JAM (Large PPD1_S2 PPD1 remaining JAM (Tray 2 feed
LPFD2_SL3 LPFD2 remaining JAM (Large PPD1_S3 PPD1 remaining JAM (Tray 3 feed
LPFD2_SLM LPFD2 remaining JAM (Large PPD1_S4 PPD1 remaining JAM (Tray 4 feed
capacity feed Manual feed paper) paper)
LPFD2_SM LPFD2 remaining JAM (Manual PPD2_N1 PPD2 not-reached JAM (Tray 1 feed
paper feed) paper)
LTD_N Transport sensor (LTD) not-reached PPD2_N2 PPD2 not-reached JAM (Tray 2 feed
JAM paper)
LTD_S Transport sensor (LTD) remaining PPD2_N3 PPD2 not-reached JAM (Tray 3 feed
JAM paper)
MAIN1MJ Upper transport motor JAM PPD2_N4 PPD2 not-reached JAM (Tray 4 feed
MAIN2MJ Lower transport motor JAM paper)
MFT LPFD2 not-reached JAM (Manual PPD2_NA PPD2 not-reached JAM (ADU re-
paper feed) feed paper)
MKUDOMJ Return drive motor JAM PPD2_NL1 PPD2 not-reached JAM (Large
MPFS_N Manual paper feed sensor not-
reached JAM PPD2_NL2 PPD2 not-reached JAM (Large
MPFS_S Manual paper feed sensor remaining
JAM PPD2_NL3 PPD2 not-reached JAM (Large
MTS_N Manual fed transport sensor not-
reached JAM PPD2_NLC PPD2 not-reached JAM (Side LCC
feed paper)
MTS_S Manual paper transport sensor
remaining JAM PPD2_NLM PPD2 not-reached JAM (Large
capacity feed Manual feed paper)
NO_JAM_ No JAM. Also used when a JAM is
cancelled. PPD2_NM PPD2 not-reached JAM (Manual
feed paper)
NO_MATCH No match of parameter
PPD2_S2 PPD2 remaining JAM (Tray 2 feed
OSAEFMJ Holding front motor JAM paper)
OSAEMJ Holding motor JAM PPD2_S3 PPD2 remaining JAM (Tray 3 feed
OSAERMJ Holding rear motor JAM paper)
PPD2_S4 PPD2 remaining JAM (Tray 4 feed
PNCHMJ Punch motor JAM
paper)
POD_ND POD not-reached JAM (Face-down PPD2_SA PPD2 remaining JAM (ADU re-feed
paper exit) paper)
POD_NU POD not-reached JAM (Face-up PPD2_SL1 PPD2 remaining JAM (Large
paper exit) capacity feed Tray 1 feed paper)
POD_SD POD remaining JAM (Face-down PPD2_SL2 PPD2 remaining JAM (Large
paper exit) capacity feed Tray 2 feed paper)
POD_SU POD remaining JAM (Face-up paper PPD2_SL3 PPD2 remaining JAM (Large
exit) capacity feed Tray 3 feed paper)
POIND_N POIND not-reached JAM PPD2_SLC PPD2 remaining JAM (Side LCC
POIND_SA POIND remaining JAM (ADU feed paper)
transport) PPD2_SLM PPD2 remaining JAM (Large
POIND_SD POIND remaining JAM (Face-down capacity feed Manual feed paper)
paper exit) PPD2_SM PPD2 remaining JAM (Manual feed
POIND_SU POIND remaining JAM (Face-up paper)
paper exit) PPD3_N1 PPD3 not-reached JAM (Tray 1 feed
POPMJ Tap drive motor JAM paper)
PPD_PRI Image ready complete standby time- PPD3_N2 PPD3 not-reached JAM (Tray 2 feed
out paper)
PPD1_N2 PPD1 not-reached JAM (Tray 2 feed PPD3_N3 PPD3 not-reached JAM (Tray 3 feed
paper) paper)
Jam Cause Codes

PPD3_N4 PPD3 not-reached JAM (Tray 4 feed PPD4_NM PPD4 not-reached JAM (Manual
paper) feed paper)
PPD3_NA PPD3 not-reached JAM (ADU re- PPD4_S1 PPD4 remaining JAM (Tray 1 feed
feed paper) paper)
PPD3_NL1 PPD3 not-reached JAM (Large PPD4_S2 PPD4 remaining JAM (Tray 2 feed
PPD3_NLC PPD3 not-reached JAM (Side LCC PPD4_SA PPD4 remaining JAM (ADU re-feed
feed paper) paper)
PPD3_NLM PPD3 not-reached JAM (Large PPD4_SL1 PPD4 remaining JAM (Large
capacity feed Manual feed paper) capacity feed Tray 1 feed paper)
PPD3_NM PPD3 not-reached JAM (Manual PPD4_SL2 PPD4 remaining JAM (Large
feed paper) capacity feed Tray 2 feed paper)
PPD3_S1 PPD3 remaining JAM (Tray 1 feed PPD4_SL3 PPD4 remaining JAM (Large
paper) capacity feed Tray 3 feed paper)
PPD3_S2 PPD3 remaining JAM (Tray 2 feed PPD4_SLC PPD4 remaining JAM (Side LCC
paper) feed paper)
PPD3_S3 PPD3 remaining JAM (Tray 3 feed PPD4_SLM PPD4 remaining JAM (Large
paper) capacity feed Manual feed paper)
PPD3_S4 PPD3 remaining JAM (Tray 4 feed PPD4_SM PPD4 remaining JAM (Manual feed
paper) paper)
PPD3_SA PPD3 remaining JAM (ADU re-feed PRESTK_N Pre-stack section Not-reached
paper) PRESTK_S Pre-stack section Remaining
PPD3_SL1 PPD3 remaining JAM (Large PRFEX_N Proof paper exit section transport
capacity feed Tray 1 feed paper) Not-reached
PPD3_SL2 PPD3 remaining JAM (Large PRFEX_S Proof paper exit section transport
capacity feed Tray 2 feed paper) Remaining
PPD3_SL3 PPD3 remaining JAM (Large PRFKMJ Proof select motor JAM
capacity feed Tray 3 feed paper) PRSTKKMJ Pre-stack select motor JAM
PPD3_SLC PPD3 remaining JAM (Side LCC PRSTKTMJ Pre-stack pawl disengage motor JAM
feed paper) SDBLTMJ Discharge drive system
PPD3_SLM PPD3 remaining JAM (Large SDEXIT_N FIN paper exit not-reached
capacity feed Manual feed paper) SDEXIT_S FIN paper exit remaining
PPD3_SM PPD3 remaining JAM (Manual feed SDFPS_N Center folding section not-reached
paper) SDJOGMJ Jogger drive system
PPD4_N1 PPD4 not-reached JAM (Tray 1 feed SDSHS_N Center folding section paper exit not-
paper) reached
PPD4_N2 PPD4 not-reached JAM (Tray 2 feed SDSHS_S Center folding section paper exit
paper) remaining
PPD4_N3 PPD4 not-reached JAM (Tray 3 feed SDSTEX_N Staple paper exit section transport
paper) not-reached
PPD4_N4 PPD4 not-reached JAM (Tray 4 feed SDSTEX_S Staple paper exit section transport
paper) remaining
PPD4_NA PPD4 not-reached JAM (ADU re- SDSTFMJ Staple motor front drive system
feed paper) SDSTRMJ Staple motor rear drive system
PPD4_NL1 PPD4 not-reached JAM (Large SDUENT_N Inlet port section transport not-
capacity feed Tray 1 feed paper) reached
PPD4_NL2 PPD4 not-reached JAM (Large SDUENT_S Inlet port section transport remaining
capacity feed Tray 2 feed paper) Shift paper exit section transport Not-
SFTEX_N
PPD4_NL3 PPD4 not-reached JAM (Large reached
capacity feed Tray 3 feed paper) Shift paper exit section transport
SFTEX_S
PPD4_NLC PPD4 not-reached JAM (Side LCC Remaining
feed paper) Shift jogger motor JAM
SFTJGMJ
PPD4_NLM PPD4 not-reached JAM (Large
capacity feed Manual feed paper)
Jam Cause Codes

SFTJGTMJ Shift jogger retract motor JAM VPPD_S3 VPPD remaining JAM (Tray 3 feed
SFTMJ Tray shift motor JAM paper)
SIZE_ILG Size illegal JAM VPPD_S4 VPPD remaining JAM (Tray 4 feed
Emergency stop request JAM paper)
STOP_JAM
(Controller request) ZEXIT1_N Paper exit sensor 1 not-reached
STOPERMJ Lead edge stopper motor JAM ZEXIT1_S Paper exit sensor 1 remaining JAM
STPEX_N Staple paper exit section transport ZEXIT3_N Paper exit sensor 3 not-reached
Not-reached ZEXIT3_S Paper exit sensor 3 remaining JAM
STPEX_S Staple paper exit section transport
ZFEED_N Paper feed sensor not-reached JAM
Remaining
STPKMJ Staple select motor JAM ZFEED_S Paper feed sensor remaining JAM
STPMJ Staple motor JAM ZHSTPR_N Upper stopper not-reached JAM
STPMVMJ Stapler front/rear motor JAM ZHSTPR_S Upper stopper remaining JAM
STPPOSMJ Stapler diagonal motor JAM ZMOTJ Folding motor JAM
TALFNCMJ Rear edge fence motor drive system ZPRSTM_N Pressing timing sensor not-reached
TRAY1 Tray1 paper feed JAM (C1PPD1 not- JAM
reached JAM) ZPRSTM_S Pressing timing sensor remaining
TRAY2 Tray 2 paper feed JAM (C2PFD not- JAM
reached JAM) ZPRTTM_N Separation timing sensor not-
TRAY3 Tray 3 paper feed JAM (C3PFD not- reached JAM
reached JAM) ZPRTTM_S Separation timing sensor remaining
TRAY4 Tray 4 paper feed JAM (C4PFD not- JAM
reached JAM) ZSTPMDJ Lower stopper motor JAM
VPPD_N3 VPPD not-reached JAM (Tray 3 feed ZSTPMUJ Upper stopper motor JAM
paper)
VPPD_N4 VPPD not-reached JAM (Tray 4 feed
paper)
SCU (Scanner):

ICU REQ ICU factor stop JAM SPPD5_N SPPD5 not-reached JAM
NO_JAM_ No JAM. Also used when a JAM is SPPD5_S SPPD5 remaining JAM
CAUSE canceled. SPOD_N SPOD not-reached JAM
NO_MATCH No match of parameter SPOD _S SPOD remaining JAM
STOP_JAM Emergency stop request JAM SPRDMD_S SPRDMD remaining JAM
SPPD1_N SPPD1 not-reached JAM SPSD_SCN Exposure start notification timer end
SPPD1_S SPPD1 remaining JAM SPPD6_N SPPD6 not-reached JAM
SPPD2_N SPPD2 not-reached JAM SPPD6_S SPPD6 remaining JAM
SPPD2_S SPPD2 remaining JAM SPPD7_N SPPD7 not-reached JAM
SPPD3_N SPPD3 not-reached JAM SPPD7_S SPPD7 remaining JAM
SPPD3_S SPPD3 remaining JAM SDFS_S Double feed detection JAM
SPPD4_N SPPD4 not-reached JAM SDFS_S Double feed detection JAM
SPPD4_S SPPD4 remaining JAM
Repair Hints
SPECIFICATION
Model Symptom Advice
Tandem operation between MX-M850/950/1100 with
Is it possible to Tandem an MX- MX Colour or MX-M350-700 devices is not supported.
M850/950/1100 series machine
ALL You can only tandem an MX-M850/950/1100 with
with MX Colour or
MX-M350-700 devices? another "Hercules" device:-
eg. MX-M850 with MX-M1100.
COPY QUALITY
Remove and refit all connectors on the lamp/scanner
Half black Copies PWBs. In addition, check the cable tie on the scan
ALL
(Scan lamp is flickering) lamp (front frame) is positioned correctly and not
pinching the harness.
This may be caused by a change of paper transport
speed when entering the "nip" of the fuser rollers.
Banding (front to rear) when Only when the above symptom is experienced,
ALL install the attached special PCU firmware
using A3 300gsm media only
V01B06H0 which improves the fuser rotation speed
control when using A3 size media with Heavy
Paper Mode 4 (300gsm).
The setting for Sim 8-20 (transfer control) may be
Lead edge of the copy/print is incorrect. Adjust to the default values:-
ALL
light MXM850 set to 40.
MXM950 & MXM1100 set to 25
Varying contact resistance between the MG Roller
Faint or uneven density when
shaft & bearing causing incorrect DV Bias.
ALL copying or printing half tone
Add MG Spring MSPRC3855FCZZ to the MG
images
Roller shaft.
ERROR CODE
F1-00 when performing a Loose connection on the Option DC Power supply -
ALL
Duplex staple sort job. check and reseat.
The MX-LCX3N can be connected to either
MX5500-7001N series or MXM850 however, as
default, the firmware supporting MX5500-7001N is
installed as standard.
To correct U6-51 trouble, follow the corrective
MX-M850 U6-51 trouble after installing procedure below:-
MX-LCX3N the MXLCX3N (A3) LCC. 1. Install the MXLCX3N onto the MXM850.
2. Power on the MXM850 (U6-51 trouble will be
displayed).
3. Upgrade the MFP firmware with the latest
version (available on the support website) using
Sim 49-01, select "All".
Cut the purple lead cable with a five-pin connector
MX-LCX4
U6-20 (CN112) which is connected to the LCT PWB, so
MX-LCX5
the signal lines are not affected by noise.
Repair Hints
MISC
Slow output when printing
ALL Upgrade PCU firmware to 01H03H0 (or higher)
using Covers & Inserts
When performing multiple Upgrade the firmware to the following versions
copies/prints with folding, a (or higher):-
ALL paper jam always occurs when
starting the second set only MX-FNX5 = 01.03.00
(single set completes OK) MX-FDX1 = 01.01.00
PAPER FEED & TRANSPORT

This may be caused by the disconnection of the
secondary AC Power cord. Check the AC Cord and
ensure the power is switched on.
Constant paper jams when
MXM850 In addition, this can be easily identified by checking
exiting the main engine.
the image of the MFP within the Operation display. If
the secondary power is off, no output devices (ie.
Finisher) will be shown.
PERIPHERALS
The part codes for the staple cartridges are as
follows:-
MXFNX5 MX-FNX5: 0JPNO1200R-S/
MXFNX6 What is the part code for the
MXFNX6 & MXFNX7 (Normal Cartridge):
MXFNX7 Staple Cartridge unit
0JPCRT530R-S/
MXFNX8
MX-FNX7 & MX-FNX8 (Saddle Unit Cartridge):
0JPCRT185R-S/
Inserter tray fails to drop once Check the Lower Limit Sensor (LWRLMT) is
MX-CFX1
the tray runs out of paper working correctly replace if necessary.
Upgrade the firmware to the following versions
MXCFX1 Paper jams when feeding A3
(or higher):-
MXFNX5 paper from the lower Inserter
MXFNX5: 01a04.00
MXFNX8 Tray.
MXFNX8: 01a02.00
SHARP PRINTER CONTROLLER

When installing and configuring the MXM850-1100
models for Tandem printing, ensure an "SC Port" is
Spooler/Print crash when using used.
All
Tandem Print mode Do not use an "SC2 Port" for "MX-M" devices as
the SC2 Port utility is only supported for MX2300-
7001N colour devices.
EFI FIERY CONTROLLER

To support MXPEX3 EFI Controller, the MFP
firmware must be upgraded to
MXPEX3 After installation, the MXPEX3 v02.01.H0 (or higher)
MXPXX3 is not recognised by the MFP.
In addition, the MXPEX3/PXX3 must also be
activated via the Product Key activation system
Notes
Notes

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More Service Manuals at www.service-manual.

Technical Handy Guide

Useful Links (Web Addresses):

Product Key Registration:- http://dse-pub.sharp.co.jp/key/

May 2008 Page

1 Machine Specification 4 Updated

MX-M850 MX-M950 MX-M1100

MX-M850 MX-M950 MX-M1100

Large Capacity Cassette:

ALL Models (unless otherwise stated):

MX-PXX3 MX-PKX4 AR-PF1 MX-AMX1 MX-AMX2 MX-AMX3

MX-PEX3 MX-PBX2 MX-FXX1 MX-NSX1 MX-EBX1 MX-FWX1

MX-FNX5 MX-FNX8 MX-FDX1 MX-LCX4 MX-LCX5

Large Capacity 3 Trays [A4] MX-LCX4

EFi Print Controller MX-PEX3 Requires MX-PXX3

Paper Feed Options Number of Option Combinations

Output / Finishing Number of Option Combinations

AR-SV1 Ink Cartridge for Stamp Unit (x 2) For AR-SU1

MX-950WU Web Cleaning Unit 500K -

MX-850TU Transfer Belt Unit 1000K

UNPACKING & LOCK REMOVAL

PRODUCT ACTIVATION & FIRMWARE

CASSETTE SETUP & PAPER TYPE

OUTPUT DEVICE OFF CENTRE

IMAGE WRITING DISTORTION (SKEW)

PRINT IMAGE MAGNIFICATION

PRINT LEAD EDGE & OFF CENTRE IMAGE POSITION

COPY MAGNIFICATION & IMAGE POSITION

DSPF LEVEL & SKEW ADJUSTMENT

DSPF IMAGE POSITION & VOID

ENGINE HALF-TONE - CALIBRATION

FAX OPTION (MX-FXX1)

Sim 22-06 Data Simulation Print.

Manual Density & Gradation Adjustment SERVICE MODE

Engine Printer (Option)

SERVICE MODE SERVICE MODE

Sim 46-16 Sim 67-25

Sim 64-05 & 64-06

Sim 63-07 Sim 67-27

Consumable Quick Reference Guide:-

TA Maintenance [All] Counter has reached specified limit

MX-M850, MX-M950, MX-M1100:

MX-M850, MX-M950, MX-M1100: Continued

MX-M850, MX-M950, MX-M1100: Continued

MX-M850, MX-M950, MX-M1100: Options

Description MX-M850 MX-M950 MX-M1100

Connector Manufacture: JST (www.jst.com)

To enable coin vend function, test simulation 26 03 should be set as required:-

The specified Insufficient money during copy job The specified

OPERATION 1 Wait for auto clear setting time

OPERATION 2 Auto clear is not performed.

OPERATION 3 Setting is immediately cleared.

Paper Size Signals

2. Enter Simulation 49-01

Note: If all firmware (including peripherals) require updating, select ALL.

6. During the firmware update, a progress gauge will be displayed.

Firmware update is complete.

Network (Web Page)

3. When the service webpage opens, click Update of Firmware.