HP Laser Jet 1010 PDF

HP LaserJet 1010, 1012, 1015 and 1020
Service Manual
HP LaserJet 1010 series printers and
HP LaserJet 1020 printer
Service Manual
Copyright Information Trademark Credits
2005 Copyright Hewlett-Packard Microsoft and Windows are U.S.

Development Company, L.P. registered trademarks of the Microsoft
company.
Reproduction, adaptation or translation
without prior written permission is prohibited Safety Information
except as allowed under the copyright laws.
WARNING!
The information contained in this document
is subject to change without notice. Potential Shock Hazard
The only warranties for HP products and Always follow basic safety precautions when
services are set forth in the express warranty using this product to reduce risk of injury from
statements accompanying such products fire or electric shock.
and services. Nothing herein should be
construed as constituting an additional Read and understand all instructions in the
warranty. HP shall not be liable for technical user guide.
or editorial errors or omissions contained
Observe all warnings and instructions
herein.
marked on the product.
Part number Q5911-90945
Use only a grounded electrical outlet when
Edition 1, 4/2005 connecting the HP LaserJet 1010 series
printer or HP LaserJet 1020 printer to a
power source. If you dont know whether the
Information regarding FCC Class B, Parts 15 outlet is grounded, check with a qualified
and 68 requirements can be found in the user electrician.
guide.
Do not touch the contacts on the end of any
NOTICE TO U.S. GOVERNMENT USERS: of the sockets on the
RESTRICTED RIGHTS COMMERCIAL HP LaserJet 1010 series printer or
COMPUTER SOFTWARE: Use, HP LaserJet 1020 printer. Replace
duplication, or disclosure by the Government damaged cords immediately.
is subject to restrictions as set forth in
subparagraph (c) (1)(ii) of the Rights in Unplug this product from wall outlets before
Technical Data Clause at DFARS cleaning or servicing.
52.227-7013.
Do not install or use this product near water
or when you are wet.
Install the product securely on a stable

surface.
Install the product in a protected location

where no one can step on or trip over the
power cord and the power cord will not be
damaged.
If the product does not operate normally, see

the online user guide.
Table of contents
1 Product Information
Product configurations............................................................................................................................2
HP LaserJet 1010 printer.......................................................................................................2
Overview of product...............................................................................................................................4
HP LaserJet 1010 series printers..........................................................................................4
Model and serial numbers.....................................................................................................7
Hardware description.............................................................................................................7
Firmware description ............................................................................................................8
Product specifications............................................................................................................................9
Physical specifications...........................................................................................................9
Printer performance...............................................................................................................9
Environmental specifications.................................................................................................9
Electrical specifications........................................................................................................10
Acoustic emissions..............................................................................................................11
Extended warranty...............................................................................................................................12
Print-cartridge information ...................................................................................................................13
Refilled print cartridges ......................................................................................................13
Recycling print cartridges ...................................................................................................13
Regulatory information.........................................................................................................................14
FCC compliance..................................................................................................................14
Canadian DOC regulations..................................................................................................14
Korean EMI statement.........................................................................................................14
Laser statement for Finland.................................................................................................15
............................................................................................................................15
2 Installation and operation

Operating environment ........................................................................................................................18
Identifying the control-panel components.............................................................................................19
Media specifications.............................................................................................................................21
Supported media sizes........................................................................................................21
Guidelines for using media...................................................................................................................22
Paper and transparencies ...................................................................................................22
Common media problems table ..........................................................................................22
Labels..................................................................................................................................23
Envelopes ...........................................................................................................................23
ENWW iii
Envelopes with double-side seams.....................................................................23
Envelopes with adhesive strips or flaps..............................................................24
Card stock and heavy media ..............................................................................................24
Card-stock construction......................................................................................24
Card-stock guidelines..........................................................................................24
Loading media......................................................................................................................................25
Main input tray.....................................................................................................................25
Priority feed slot...................................................................................................................25
Specific types of media .......................................................................................................25
Setting media types..............................................................................................................................26
Set the media type...............................................................................................................26
3 Maintenance
Life expectancies of parts that wear ....................................................................................................28
Cleaning the product............................................................................................................................30
Cleaning the print path.........................................................................................................31
Cleaning the print-cartridge area.........................................................................................32
Cleaning the pickup roller....................................................................................................34
User-replaceable parts ........................................................................................................................35
Replacing the pickup roller..................................................................................................35
Replacing the separation pad..............................................................................................38
Replacing the main input tray (paper-pickup tray assembly)...............................................40
Replacing the output-bin extension (delivery-tray assembly)..............................................41
Jams.....................................................................................................................................................42
Clearing jams.......................................................................................................................42
Typical media jam locations................................................................................42
Removing a jammed page..................................................................................43
4 Operational overview
Basic functions.....................................................................................................................................46
Formatter system.................................................................................................................................47
Central processing unit .......................................................................................................47
RAM.....................................................................................................................................47
USB interface.......................................................................................................................47
Parallel interface (HP LaserJet 1015 printer only)...............................................................47
Control panel.......................................................................................................................47
Draft mode (EconoMode)....................................................................................................48
HP Memory Enhancement technology (MEt)......................................................................48
Enhanced I/O ......................................................................................................................48
PJL overview ......................................................................................................................49
Printer functions...................................................................................................................................50
Engine control system (engine control unit and power assembly).......................................50
Printer-engine-control system.............................................................................51
Printer laser/scanner unit ...................................................................................52
Power system on the engine power assembly....................................................53
Image-formation system......................................................................................................54
The seven image-formation processes ..............................................................55
Print cartridge......................................................................................................................56
Printer paper-feed system...................................................................................................56
Jam detection .....................................................................................................................58
iv ENWW
Conditions of jam detection.................................................................................58
Solenoid, sensors, switches, and motor..............................................................................58
Basic sequence of operation (formatter-to-printer)..............................................................60
5 Removal and replacement

Removal and replacement strategy......................................................................................................64
Required tools .....................................................................................................................64
Before performing service....................................................................................................64
Print cartridge .....................................................................................................................65
Differences between the HP LJ 1010 series printer models................................................66
Parts removal order ............................................................................................................67
User-replaceable parts ........................................................................................................................68
Replacing the pickup roller .................................................................................................68
Replacing the separation pad..............................................................................................71
Replacing the main input tray (paper-pickup tray assembly)...............................................73
Replacing the output-bin extension (delivery-tray assembly)..............................................74
Covers..................................................................................................................................................75
Right-side cover...................................................................................................................75
Left-side cover.....................................................................................................................77
Rear panel and top-cover assembly....................................................................................77
Front cover...........................................................................................................................82
Internal assemblies..............................................................................................................................84
Transfer-roller assembly......................................................................................................84
Engine-power assembly......................................................................................................87
Fuser (fixing) assembly........................................................................................................89
Paper-pickup assembly.......................................................................................................91
Engine control unit (ECU) assembly....................................................................................92
Laser/scanner assembly......................................................................................................96
6 Troubleshooting
Basic troubleshooting...........................................................................................................................98
Troubleshooting checklist....................................................................................................98
Control-panel power-on functions (HP LaserJet 1010 series printers)...............................................100
Control-panel pages (HP LaserJet 1010 series printers only)............................................................101
Control-panel lights (HP LaserJet 1010 series printers).....................................................................102
Control-panel light patterns (HP LJ 1010 series printers)..................................................102
Fatal errors (HP LJ 1010 series printers)...........................................................................105
Control-panel lights (HP LaserJet 1020 printer).................................................................................106
Status-light patterns...........................................................................................................106
Jams...................................................................................................................................................108
Clearing jams.....................................................................................................................108
Typical media jam locations..............................................................................108
Removing a jammed page................................................................................108
Print-quality troubleshooting...............................................................................................................111
Print-cartridge problems....................................................................................................111
Checking the print cartridge..............................................................................111
To redistribute toner in the print cartridge.........................................111
Solving print-quality problems............................................................................................111
Solving paper-feed problems.............................................................................................................122
Functional checks...............................................................................................................................124
ENWW v
Half self-test functional check............................................................................................124
To perform a half self-test check.......................................................................124
To perform other checks...................................................................................124
Drum-rotation functional check .........................................................................................126
High-voltage-contacts check..............................................................................................127
To check the print-cartridge contacts ..............................................................127
To check the printer high-voltage contacts ......................................................128
Troubleshooting tools.........................................................................................................................129
Repetitive-image-defect ruler.............................................................................................129
Circuit diagram ..................................................................................................................130
Solenoid, sensors, switches, and motor.............................................................................................131
7 Parts and diagrams

Ordering parts and supplies...............................................................................................................134
Parts..................................................................................................................................134
Related documentation and software................................................................................134
Parts that wear ..................................................................................................................134
Accessories and consumables...........................................................................................................135
Accessories.......................................................................................................................135
Common hardware ...........................................................................................................137
How to use the parts lists and diagrams............................................................................137
Printer exchange/parts.......................................................................................................................138
Major components..............................................................................................................................140
Alphabetical parts list.........................................................................................................................143
Numerical parts list.............................................................................................................................146
Index...................................................................................................................................................................149
vi ENWW
List of tables
Table 1-1 Physical specifications....................................................................................................................9

Table 1-2 Performance....................................................................................................................................9
Table 1-3 Environmental specifications (HP LJ 1010 series printers and HP LJ 1020 printer) ......................9
Table 1-4 Power requirements......................................................................................................................10
Table 1-5 Power consumption (average, in watts)........................................................................................10
Table 1-6 Acoustic emissions........................................................................................................................11
Table 2-1 Media sizes...................................................................................................................................21
Table 3-1 Life expectancies of parts that wear..............................................................................................28
Table 4-1 Basic sequence of operation.........................................................................................................60
Table 6-1 Basic troubleshooting ..................................................................................................................98
Table 6-2 Power-on functions: time ranges (HP LJ 1010 series printers only)...........................................100
Table 6-3 Control-panel pages: time ranges (HP LJ 1010 series printers only)..........................................101
Table 6-4 Control-panel light patterns (HP LJ 1010 series printers)...........................................................102
Table 6-5 Control-panel light patterns (HP LJ 1020 printer)........................................................................106
Table 6-6 Solving print-quality problems.....................................................................................................111
Table 6-7 Solving paper-feed problems......................................................................................................122
Table 7-1 Technical support websites.........................................................................................................134
Table 7-2 Accessories.................................................................................................................................135
Table 7-3 Printer exchange/parts................................................................................................................139
Table 7-4 Major components.......................................................................................................................141
Table 7-5 Alphabetical parts list..................................................................................................................143
Table 7-6 Numerical parts list......................................................................................................................146
ENWW vii
viii ENWW
List of figures
Figure 1-1 Front and right-side view (HP LJ 1010 series printers)...................................................................4
Figure 1-2 Back and left-side view (HP LJ 1010 series printers)......................................................................5
Figure 1-3 Front and right-side view (HP LJ 1020 printer)...............................................................................6
Figure 1-4 Back and left-side view (HP LJ 1020 printer)..................................................................................6
Figure 1-5 Model- and serial-number label (HP LJ 1010 printer is shown)......................................................7
Figure 2-1 HP LaserJet 1010 series printer dimensions................................................................................18
Figure 2-2 HP LaserJet 1020 printer dimensions...........................................................................................18
Figure 2-3 Control-panel lights and buttons (HP LJ 1010 series printers)......................................................19
Figure 2-4 Control-panel lights (HP LJ 1020 printer)......................................................................................20
Figure 3-1 Main input tray (HP LaserJet 1020 printer shown)........................................................................40
Figure 3-2 Output-bin extension ....................................................................................................................41
Figure 4-1 Basic configuration........................................................................................................................46
Figure 4-2 Printer functional-block diagram....................................................................................................50
Figure 4-3 Laser/scanner operation...............................................................................................................52
Figure 4-4 High-voltage power supply circuit.................................................................................................54
Figure 4-5 Image formation-block diagram.....................................................................................................55
Figure 4-6 Printer paper path ........................................................................................................................57
Figure 4-7 Solenoid, sensors, switches, and motor........................................................................................59
Figure 4-8 Printer timing diagram...................................................................................................................61
Figure 5-1 Removing the print cartridge.........................................................................................................65
Figure 5-2 HP LaserJet 1015 parallel port......................................................................................................66
Figure 5-3 Parts-removal block diagram........................................................................................................67
Figure 5-4 Main input tray (HP LaserJet 1020 printer shown)........................................................................73
Figure 5-5 Output-bin extension ....................................................................................................................74
Figure 5-6 Remove the right-side cover (1 of 4; HP LJ 1020 printer shown).................................................75
Figure 5-10 Remove the rear panel and top-cover assembly (1 of 6)..............................................................77
Figure 5-13 Remove the rear panel and top-cover assembly (4 of 6; HP LJ 1020 printer shown)...................79
Figure 5-16 Reinstall the top-cover assembly (1 of 2)......................................................................................80
Figure 5-17 Reinstall the top-cover assembly (2 of 2)......................................................................................81
Figure 5-18 Remove the front cover (1 of 3)....................................................................................................82
Figure 5-21 Remove the transfer roller (1 of 3)................................................................................................84
ENWW ix
Figure 5-24 Remove the engine-power assembly (1 of 2; HP LJ 1020 printer shown)....................................87
Figure 5-25 Remove the engine power assembly (2 of 2)................................................................................88
Figure 5-26 Remove the fuser (fixing) assembly (1 of 2).................................................................................89
Figure 5-27 Remove the fuser (fixing) assembly (2 of 2).................................................................................90
Figure 5-28 Remove the paper-pickup assembly.............................................................................................91
Figure 5-29 Remove the ECU assembly (1 of 6)..............................................................................................92
Figure 5-35 Remove the laser/scanner assembly............................................................................................96
Figure 6-1 Control-panel-lights legend.........................................................................................................102
Figure 6-2 Control-panel lights (HP LJ 1020 printer)....................................................................................106
Figure 6-3 Control-panel-light legend (HP LJ 1020 printer)..........................................................................106
Figure 6-4 Check the fuser connections (HP LaserJet 1010 series shown).................................................125
Figure 6-5 Print-cartridge high-voltage contacts...........................................................................................127
Figure 6-6 Printer high-voltage contacts.......................................................................................................128
Figure 6-7 Repetitive-image-defect ruler......................................................................................................129
Figure 6-8 Circuit diagram............................................................................................................................130
Figure 6-9 Solenoid, sensors, switches, and motor......................................................................................131
Figure 7-1 HP LJ 1010 series and HP LJ 1020 product...............................................................................138
Figure 7-2 Major components (HP LJ 1010 series shown)..........................................................................140
x ENWW
1 Product Information
This chapter provides general product information for HP LaserJet 1010 series printer and the
HP LaserJet 1020 printer.
Product configurations
Overview of product
Product specifications
Extended warranty
Print-cartridge information
Regulatory information
ENWW 1
Product configurations
The HP LaserJet 1010 series printers and the HP LaserJet 1020 printer are designed to print documents
easily and with the laser quality that customers have come to expect from an HP LaserJet product. The
following sections describe the configurations of the HP LaserJet 1010 series printers and the

The HP LaserJet 1010 printer (HP LJ 1010) is the base model in the HP LaserJet 1010 series printers.
It offers the following features:
Prints up to 12 pages per minute (ppm)
10 seconds or less to first page out
600 x 600 dpi
150-sheet input capacity (75-g/m2 [20-lb] media)
125-sheet output bin capacity
A priority feed slot
A horizontal paper-feed path
8 MB of RAM (not expandable)
A host-based driver
A USB port

The HP LaserJet 1012 printer (HP LJ 1012) is the mid-range model in the series. It offers all of the
features of the HP LaserJet 1010 printer, plus the following features:
Prints up to 14 ppm on A4-size media and 15 ppm on letter-size media
FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution
Enhancement technology [REt])
Networking support through HP Jetdirect devices

The HP LaserJet 1015 printer (HP LJ 1015) is the top model in the series. It offers all of the features of
the HP LaserJet 1012, plus the following features:
16 MB of RAM (not expandable)
A host-based driver and HP PCL 5e driver
A USB port and a parallel port
2 Chapter 1 Product Information ENWW

The HP LaserJet 1020 printer (HP LJ 1020) offers the following features:
Prints up to 14 ppm for A4-size media and 15 ppm for letter-size media
10 seconds or less to first page out
FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution
Enhancement technology [REt])
150-sheet input capacity (75-g/m2 [20-lb] media)
125-sheet output bin capacity
A priority feed slot
EconoMode (saves toner)
Prints watermarks, booklets, and multiple pages per sheet (N-up), and can print the first page on
different media from the remainder of the document
2 MB of RAM
2,000-page print cartridge
A USB 2.0 Hi-Speed port
ENWW Product configurations 3

Overview of product
HP LaserJet 1010 series printers
1
10 2
3
4
9
5
8
7 6
Figure 1-1 Front and right-side view (HP LJ 1010 series printers)
1 ATTENTION light
2 READY light
3 GO light
4 GO button
5 CANCEL JOB button
6 Print-cartridge door
7 Priority feed slot
8 Main input tray
9 Tray cover (only for the HP LaserJet 1012 printer and the HP LaserJet 1015 printer in some countries/regions)
10 Output bin

11
12
13
14
15
Figure 1-2 Back and left-side view (HP LJ 1010 series printers)
11 USB port
12 Parallel port (HP LaserJet 1015 printer only)
13 On/off switch
14 Power receptacle
15 Separation pad
ENWW Overview of product 5

Figure 1-3 Front and right-side view (HP LJ 1020 printer)
1 ATTENTION light
2 READY light
3 Print-cartridge door
4 Output-media support
5 Priority feed slot
6 150-sheet main input tray
7 Output bin
8
10
9
11
Figure 1-4 Back and left-side view (HP LJ 1020 printer)
8 On/off switch
9 Power receptacle
10 USB port
11 Separation pad

Model and serial numbers
The model number and serial number are listed on an identification label located on the back of the
product.
The serial number contains information about the country/region of origin, and the revision level,
production code, and production number of the product.
The label also contains power-rating and regulatory information.
Figure 1-5 Model- and serial-number label (HP LJ 1010 printer is shown)
Hardware description
The HP LaserJet 1010 printer provides 600 x 600 dpi printing. The HP LaserJet 1012, 1015, and 1020
printers offer HP REt technology for 600 x 600 x 2 dpi printing (effectively 1200 dpi).
The printers print at 12 ppm (HP LaserJet 1010) or 15 ppm for letter-size paper and 14 ppm for A4-size
paper (HP LaserJet 1012, 1015, and 1020). With 600 dpi printing for the HP LaserJet 1010 printer and
an effective 1200 dpi printing resolution for the other models, the printers have exceptional text and
graphics print quality. The simple control panels and improved paper-handling make these printers easy
to use.
The main input tray has a 150-sheet (75-g/m2 [20-lb] media) capacity for continuous, multiple-page
printing. The priority feed slot is used to manually feed single sheets of most recommended media and
holds up to ten sheets of 75-g/m2 (20-lb) media. Both the main input tray and the priority feed slot are
center-justified for all supported media sizes. The output bin holds up to 125 sheets of 75-g/m2 (20-lb)
media.
These printers have a very fast first-page-out, at less than 10 seconds to first page out. The base memory
contains 8 MB of RAM for the HP LaserJet 1010 series printers and 2 MB for the HP LaserJet 1020
printer. These printers use an embedded 133 MHz processor.
The print engine has an average duty cycle of 1,000 pages per month (7,000 peak) or 50,000 total pages
printed. The standard print-cartridge life is 2,000 pages, in accordance with ISO/IEC 19752.
NOTE Actual print cartridge life depends on specific usage.
ENWW Overview of product 7

Firmware description
The firmware in the printers includes these features:
Host-based printing
PCL 5e (HP LaserJet 1015 printer only)
EconoMode functionality

Product specifications
This section details the specifications for the HP LaserJet 1010 series printers and the
Physical specifications
Table 1-1 Physical specifications
Model Height Depth Width Weight
HP LaserJet 1010 series printers and the 209 mm 242 mm 370 mm 5.9 kg (13.0 lb)
HP LaserJet 1020 printer (8.3 inches) (9.5 inches) (14.6 inches)
Printer performance
Table 1-2 Performance
Model Print resolution (normal) Print speed (A4-size media)
HP LaserJet 1010 printer 600 x 600 dpi 12 ppm

1 1200 dpi effective output quality, 600 x 600 x 2 dpi with HP Resolution Enhancement technology (REt)
Environmental specifications
Table 1-3 Environmental specifications (HP LJ 1010 series printers and HP LJ 1020 printer)
Category Specification
Operating environment (unit plugged into an alternating- Temperature: 10 to 32.5C (50 to 90.5F)
current [ac] outlet)
Humidity: 20 to 80% relative humidity (no condensation)
Storage environment (unit not plugged into an ac outlet) Temperature: 0 to 40C (32 to 104F)
ENWW Product specifications 9

Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold. Do
not convert operating voltages. This might damage the printer and void the product warranty.
Table 1-4 Power requirements
Specification 110-volt models 220-volt models
Power requirements 110127 V (10%) 220240 V (10%)
50/60 Hz (2 Hz) 50/60 Hz (2 Hz)
Rated current 4.0 amps 2.3 amps
WARNING! Power sources are not interchangeable.
Table 1-5 Power consumption (average, in watts)1
Product model Printing2 Ready2 PowerSave Off
HP LaserJet 1010 250 W 2W 2W 0W

printer

printer

printer

printer
1 Values are subject to change. See www.hp.com/support/lj1010 or www.hp.com/support/lj1020 for current information.
2 Power reported is highest value measured for printing using all standard voltages. HP LaserJet 1010 printer print speed is
12 ppm (letter size) and 12 ppm (A4 size). HP LaserJet 1012, 1015, and 1020 printer print speed is 15 ppm (letter size) and
14 ppm (A4 size).

Acoustic emissions
Table 1-6 Acoustic emissions12
Sound power level Declared per ISO 9296
Printing LWAd = 6.2 Bels (A) [62 dB (A)]
Ready Inaudible
Sound pressure levelBystander position Declared per ISO 9296
Printing LpAm = 49 dB (A)
Ready Inaudible
1 Values are subject to change. See www.hp.com/support/lj1010 for current information. Configuration tested: HP LaserJet 1010
printer using the standard tray, A4 paper, and simplex, continuous printing. HP LaserJet 1010 printer print speed is 12 ppm
(letter size) and 12 ppm (A4 size). HP LaserJet 1012 and 1015 printer print speed is 15 ppm (letter size) and 14 ppm (A4 size).
2 Values are subject to change. See www.hp.com/support/lj1020 for current information. Configuration tested: HP LaserJet 1020
printer using the standard tray, A4 paper, and simplex, continuous printing. During other operations, acoustic emissions might
vary.
ENWW Product specifications 11

Extended warranty
In most countries/regions, HP Care Pack provides additional coverage, beyond standard warranty for
the HP device and for all HP-supplied internal components. This hardware maintenance can uplift the
standard warranty, for example, from next-day to same-day service, or extend it up to 5 years. The
HP Care Pack can provide Express Exchange or onsite service. For more information, see the support
flyer that came with the device for the appropriate phone numbers and information.

Print-cartridge information
The print cartridge is designed to simplify replacement of the major consumable parts. The print cartridge
contains the printing mechanism and a supply of toner.
The standard print-cartridge life is 2,000 pages, in accordance with ISO/IEC 19752.
NOTE Actual print cartridge life depends on specific usage.
Refilled print cartridges

While Hewlett-Packard does not prohibit the use of refilled print cartridges during the warranty period
or while the product is under a maintenance contract, use of refilled cartridges is not recommended for
the following reasons:
Repairs resulting from the use of refilled cartridges are not covered under Hewlett-Packard warranty
or maintenance contracts.
Hewlett-Packard has no control or process to ensure that a refilled cartridge functions at the high
level of reliability of a new HP LaserJet print cartridge. Hewlett-Packard also cannot predict the long-
term reliability effect on the product from using the different toner formulations that are found in
refilled cartridges.
The print quality of HP LaserJet print cartridges influences the customers perception of the product.
Hewlett-Packard has no control over the actual print quality of a refilled cartridge.
Parts that are critical to print quality might not be replaced when the cartridge is refilled with toner.
Recycling print cartridges

In order to reduce waste, Hewlett-Packard offers a recycling program. Cartridge components that do
not wear out are recycled. Plastics and other materials are recycled. Hewlett-Packard pays the shipping
costs from the user to the recycling plant (within the United States). To join this recycling effort, follow
the instructions inside the print cartridge box. See www.hp.com/recycle for more information.
ENWW Print-cartridge information 13

Regulatory information
FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase separation between equipment and receiver.
Connect equipment to an outlet on a circuit different from that to which the receiver is located.
Consult your dealer or an experienced radio/TV technician.
NOTE Any changes or modifications to the printer that are not expressly approved by Hewlett-
Packard could void the user's authority to operate this equipment. Use of a shielded interface
cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canadian DOC regulations

Complies with Canadian EMC Class B requirements.
Conforme la classe B des normes canadiennes de compatibilit lectromagntiques. CEM.
Korean EMI statement

Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1010, HP LaserJet 1012, HP LaserJet 1015, HP LaserJet 1020-laserkirjoitin on

kyttjn kannalta turvallinen luokan 1 laserlaite. Normaalissa kytss kirjoittimen
suojakotelointi est lasersteen psyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on
mritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS!
Laitteen kyttminen muulla kuin kyttohjeessa mainitulla tavalla saattaa altistaa kyttjn
turvallisuusluokan 1 ylittvlle nkymttmlle lasersteilylle.
VARNING!
Om apparaten anvnds p annat stt n i bruksanvisning specificerats, kan anvndaren

utsttas fr osynlig laserstrlning, som verskrider grnsen fr laserklass 1.
HUOLTO
HP LaserJet 1010, HP LaserJet 1012, HP LaserJet 1015, HP LaserJet 1020 -kirjoittimen

sisll ei ole kyttjn huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan
sen huoltamiseen koulutettu henkil. Tllaiseksi huoltotoimenpiteeksi ei katsota
vriainekasetin vaihtamista, paperiradan puhdistusta tai muita kyttjn ksikirjassa
lueteltuja, kyttjn tehtvksi tarkoitettuja yllpitotoimia, jotka voidaan suorittaa ilman
erikoistykaluja.
VARO!
Mikli kirjoittimen suojakotelo avataan, olet alttiina nkymttmlle lasersteilylle laitteen

ollessa toiminnassa. l katso steeseen.
VARNING!
Om laserprinterns skyddshlje ppnas d apparaten r i funktion, utsttas anvndaren fr

osynlig laserstrlning. Betrakta ej strlen. Tiedot laitteessa kytettvn laserdiodin
steilyominaisuuksista:
Aallonpituus 785-800 nm
Teho 5 mW
Luokan 3B laser
ENWW Regulatory information 15

2 Installation and operation
This chapter provides an overview of the appropriate operating environment, describes the control
panel, describes media requirements, and describes how to load print media.
Operating environment
Identifying the control-panel components
Media specifications
Guidelines for using media
Loading media
Setting media types
ENWW 17
Operating environment
Place the product on a sturdy, level surface in a well-ventilated area that meets the following
environmental requirements:
Temperature: 10 to 32.5C (50 to 90.5F)
Away from direct sunlight, open flames, and ammonia fumes
With sufficient space around the product to accommodate access and ventilation requirements
370 mm (14.6 inches)
209 mm (8.2 inches)
242 mm (9.5 inches)
Figure 2-1 HP LaserJet 1010 series printer dimensions
Figure 2-2 HP LaserJet 1020 printer dimensions
18 Chapter 2 Installation and operation ENWW

Identifying the control-panel components
The printer control panel has three lights and two buttons. These lights produce patterns that identify
printer status.
1
2
3
Figure 2-3 Control-panel lights and buttons (HP LJ 1010 series printers)
1 ATTENTION light: Indicates that the print-cartridge door is open, print cartridge is missing, or other errors.
2 READY light: Indicates that the printer is ready to print.
3 GO button and light: To print a demo page, or to continue printing while in manual-feed mode, press and release the
GO button. To print a configuration page, press and hold the GO button for between 5 and 10 seconds, until the
ATTENTION and READY lights flash. To run a cycle to clean the paper path by using a transparency, press and hold the
GO button for at least 10 seconds until the ATTENTION and READY lights remain on.
4 CANCEL JOB button: When the printer is processing data, press the CANCEL JOB button to cancel the print job.
NOTE The two printer buttons, GO and CANCEL JOB, are mechanically linked and activate the
same switch on the formatter. The formatter switch performs the correct function, based on the
state of the printer, when either button is pressed.
ENWW Identifying the control-panel components 19

Figure 2-4 Control-panel lights (HP LJ 1020 printer)
1 ATTENTION light: Indicates that the print-cartridge door is open, print cartridge is missing, and other errors.
2 READY light: Indicates that the printer is ready to print.

Media specifications
The printers accept a variety of media. Properties such as weight, grain, and moisture content are
important factors that affect printer performance and output quality. Media should conform to the
guidelines in the User Guide. Media that does not meet HP guidelines might cause poor print quality,
increased media jams, or premature wear on the printer, which might require printer repair.
CAUTION Damage that is caused by using media that does not meet HP specifications is not
covered by the HP warranty or service agreements.
Supported media sizes

The printer supports media within this size range:
Minimum: 76 x 127 mm (3 x 5 inches)
Maximum: 216 x 356 mm (8.5 x 14 inches)

Table 2-1 Media sizes
Paper type Metric English
Letter 216 x 279 mm 8.5 x 11 inches
Legal 216 x 356 mm 8.5 x 14 inches
Executive 184 x 267 mm 7.25 x 10.5 inches
A4 210 x 297 mm 8.25 x 11.75 inches
COM10 envelopes 105 x 241 mm 4.13 x 9.5 inches
DL envelopes 110 x 220 mm 4.33 x 8.67 inches
C5 envelopes 162 x 229 mm 6.4 x 9 inches
B5 envelopes 176 x 250 mm 6.9 x 9.85 inches
Monarch envelopes 98.5 x 191 mm 3.88 x 7.5 inches
Labels (216 x 279 mm) (8.5 x 11 inches)
Custom-size media custom (within acceptable range) custom (within acceptable range)
NOTE Narrow and heavy media can cause the printer to print more slowly.
ENWW Media specifications 21

Guidelines for using media
HP LaserJet printers produce documents that have excellent print quality. They can print on a variety
of media types, such as paper (including up to 100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media.
Paper and transparencies

Paper must be of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, holes,
and curled or bent edges. Check the label on the paper package for details about the type of paper
(such as bond or recycled).
Some paper causes print-quality problems, jamming, or damage to the printer.
NOTE Do not use letterhead that is printed with low-temperature inks, such as those used in
some types of thermography, raised letterhead, or colored paper or preprinted forms that use
inks incompatible with the printer temperature, which is 200C (392F) for 0.1 second.
Transparencies must be able to withstand 200C (392F), the maximum print temperature.
Common media problems table

Symptom Problem with paper Solution
Poor print quality or toner adhesion, or Too moist, too rough, too smooth, Try another kind of paper that is between
problems with feeding embossed, or from a faulty paper lot 100 and 250 Sheffield and has 4% to 6%
moisture content.
The correct media type is not selected in
the Printer Properties dialog box. Select the correct media type. See
Setting media types on page 26.
Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof
wrapping.
Increased gray background shading Might be too heavy Use lighter paper.
Excessive curl, or problems with feeding Too moist, wrong grain direction, or Use long-grain paper or change the
short-grain construction media type to light.
Jamming, or damage to printer Cutouts or perforations Do not use paper that has cutouts or
perforations.
Damaged media
Do not use media that has been
previously run through a printer or copier.
Problems with feeding Ragged edges Use good-quality paper.
Moisture on the trailing edge of the paper Too moist (media is steaming when it Store paper in a low humidity area or air
exits the printer) tight container or change the media type
to light.

Labels
When selecting labels, consider the following factors:
Adhesives: The adhesive material should be stable at 200C (392F), the printers maximum
temperature.
Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets
that have spaces between the labels, causing serious jams.
Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction.
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. Never use
a sheet of labels that has already been sent through the printer.
Envelopes
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers but also within a box from the same manufacturer. Successful printing on envelopes
depends on the quality of the envelopes. When selecting envelopes, consider the following factors:
Weight: The weight of the envelope paper should not exceed 105 g/m2 (28 lb), or jamming might
result.
Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) curl and
should not contain air. Envelopes that trap air may cause problems.
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.
Sizes: From 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).
Store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle
during printing.
Envelopes with double-side seams

An envelope with double-side-seam construction (vertical seams at both ends of the envelope rather
than diagonal seams) is more likely to wrinkle. Make sure the seam extends all the way to the corner of
the envelope as shown in top figure of the following illustration:
ENWW Guidelines for using media 23

Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer: 200C (392F). The extra flaps and
strips might cause wrinkling, creasing, or jams.
Card stock and heavy media

For optimum performance, do not use paper heavier than 157-g/m 2 (42-lb). Paper that is too heavy
might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive
mechanical wear.
Card-stock construction
Smoothness: 135- to 157-g/m2 (36- to 42-lb) card stock should have a smoothness rating of 100
to 180 Sheffield. 60- to135-g/m2 (16- to 36-lb) card stock should have a smoothness rating of 100
to 250 Sheffield.
Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
Sizes: Only use card stock within the following size ranges:
Minimum: 76 x 127 mm (3 x 5 inches)
Maximum: 216 x 356 mm (8.5 x 14 inches)
Card-stock guidelines
Set margins at least 2 mm (0.08 inch) away from the edges.

Loading media
Loading media in the HP LaserJet 1010 series printers and the HP LaserJet 1020 printer is simple and
straightforward.
This section describes loading bulk media to print.
Main input tray

The main input tray holds up to 150 sheets of 75-g/m2 (20-lb) paper or a 25 mm (0.98 inch) stack of
heavier media. Load media with the top forward and the side to be printed on facing up. To prevent jams
and skew, always adjust the side and rear media guides.
Priority feed slot

Use the priority feed slot to feed a single sheet of a recommended media for manual feeding and special
operations. It can hold up to ten pages of 75-g/m2 (20-lb) paper, but is best used for feeding one sheet
at a time of paper, heavier paper (163-g/m2 [42-lb]), or card stock, or a single envelope or transparency.
Load media with the top forward and the side to be printed facing up. To prevent jams and skew, always
adjust the side media guides.
If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Jams
on page 42.
NOTE When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This helps prevent multiple sheets of media from
feeding through the printer at one time, and therefore reduces jams.
Specific types of media

Transparencies and labels: Load transparencies and labels with the top forward and the side to
be printed facing up. See the user guide for more information.
Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed facing
up. See the user guide for more information.
Letterhead or preprinted forms: Load with the top forward and the side to be printed facing up.
See the user guide for more information.
Cards and custom-sized media: Load with the narrow side forward and the side to be printed
facing up. See the user guide for more information.
ENWW Loading media 25

Setting media types
Use the procedure in this section to select the correct type of media for the print job. An incorrect media
type setting might cause image-quality problems.
Set the media type

1 Open the Printer Properties dialog box.
2 Click Printer Preferences.
3 Select the correct media type from the Type Is drop down menu.
4 Click OK to close the Printer Preferences dialog box.
5 Click OK to close the Printer Properties dialog box.

3 Maintenance
This chapter describes the life expectancy of parts that wear, printer cleaning, printer maintenance, and
the replacement of user-replaceable parts.
Life expectancies of parts that wear
Cleaning the product
User-replaceable parts
Jams
ENWW 27
Life expectancies of parts that wear
Inspect any parts that wear when servicing the product. Replace them as needed, based on failure or
wear rather than on usage.
The following table lists approximate schedules for replacing consumables.

Table 3-1 Life expectancies of parts that wear
Description Part number Life (estimated) Remarks
Print cartridge (user- Q2612A 2,000 pages When print becomes faint,
replaceable) redistribute the toner in the
NOTE The cartridge by gently rotating the
declared cartridge cartridge, or replace the
yield value is stated cartridge.
in accordance with
ISO/IEC 19752. For
more information,
see www.hp.com/go/
pageyield.
Pickup roller RL1-0266-000CN 50,000 pages Affects paper pickup
Printer separation pad RM1-0648-000CN 50,000 pages Affects paper separation

(feeding one page at a time)
Fuser assembly (110127 V) RM1-0649-000CN 50,000 pages Can affect print quality and
(HP LJ 1010 series) paper movement
RM1-2086-000CN
(HP LJ 1020 printer)
Fuser assembly (220-240 V) RM1-0655-000CN 50,000 pages Can affect print quality and
(HP LJ 1010 series) paper movement
RM1-2087-000CN
(HP LJ 1020 printer)
HP LJ 1010 printer 110 V Q246069001 50,000 pages Maximum life

(exchange)

(exchange)

(exchange)

(exchange)

(exchange)
HP LJ 1020 printer 110 V Q5911-67056 (replacement) 50,000 pages Maximum life
Q5911-69056 (refurbished)
Q5911-67001 (exchange
engine w/formatter)
HP LJ 1020 printer 220 V Q5911-67055 (replacement) 50,000 pages Maximum life
28 Chapter 3 Maintenance ENWW

Table 3-1 Life expectancies of parts that wear (continued)
Description Part number Life (estimated) Remarks
Q5911-69055 (refurbished)
Q5911-67002 (exchange
engine w/formatter)
ENWW Life expectancies of parts that wear 29

Cleaning the product
WARNING! Before you perform these steps, unplug the printer to avoid shock hazard.
To maintain quality, thoroughly clean the printer at the following times:
Any time a new print cartridge is installed
After printing approximately 2,000 pages
Whenever print-quality problems appear
Clean the outside of the printer with a water-dampened cloth. Clean the inside with only a dry, lint-free
cloth (such as a lens tissue).
WARNING! Avoid touching the heating element in the fuser. It might be very hot and can cause
burns.
CAUTION To avoid permanent damage to the printer, do not use ammonia-based or ethyl
alcohol-based cleaners on or around the printer.
CAUTION Do not touch the surface of the black-sponge transfer roller. Contaminants on the
roller can cause print-quality problems.

Cleaning the print path
The HP LJ 1010 series and the HP LaserJet 1020 printer feature a special cleaning mode to clean the
paper path.
NOTE This process requires using a transparency to remove dust and toner from the print paper
path. Do not use bond or rough paper.
Make sure that the transparency that is used in this cleaning process meets the media
requirements for the printer.
If transparency film is unavailable, use copier-grade paper (70 to 90 g/m2, or 18 to 24 lb) that has
a smooth surface. If you must use paper, perform the procedure two or three times to ensure
thorough cleaning.
1 Make sure that the printer is idle and the READY light is on.
2 Load the media in the input tray.
3 Follow the appropriate step below to process the cleaning page.
HP LaserJet 1010 series printer: Open the HP Toolbox. Click the Troubleshooting tab, and
then click Print Quality Tools. Select the cleaning page.
HP LaserJet 1020 printer: Open the Printer Properties dialog box. Click the Configure tab,
and then select Start in the Cleaning Page box. Follow the instructions in the Cleaning
Utility dialog box.
NOTE HP LJ 1010 series printers: The cleaning process can also be initiated by holding down
the GO button for at least 12.5 seconds (for information about other printer pages, see Control-
panel pages (HP LaserJet 1010 series printers only) on page 101. The cleaning process takes
approximately 3 minutes. The cleaning page stops periodically during the cleaning process. Do
not turn the printer off until the cleaning process has been completed. You might need to repeat
the cleaning process several times to thoroughly clean the printer.
NOTE HP LJ 1020 printer: The cleaning process takes approximately 3 minutes. The cleaning
page stops periodically during the cleaning process. Do not turn the printer off until the cleaning
process has been completed. You might need to repeat the cleaning process several times to
thoroughly clean the printer.
ENWW Cleaning the product 31

Cleaning the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of printed sheets.
1 Turn off the printer, unplug and remove the power cord. Wait for the printer to cool.
2 Open the print-cartridge door, and remove the print cartridge (HP LJ 1010 series printer shown).
CAUTION To prevent damage, do not expose the print cartridge to light. Cover the print
cartridge, if necessary. Also, do not touch the black-sponge transfer roller inside the printer.
By doing so, you can damage the printer.
3 With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.

4 Replace the print cartridge, and close the print-cartridge door (HP LJ 1010 series printer shown).
5 Plug in the printer, and then turn it on.
ENWW Cleaning the product 33

Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, use the following instructions.
Remove the pickup roller as described in steps 1 through 5 of Replacing the pickup roller
on page 35. With the roller outside the printer, use the following steps to complete the cleaning.
1 Dampen a lint-free cloth with water and scrub the roller.
2 Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
3 Allow the pickup roller to dry completely before you reinstall it in the printer. To reinstall the pickup
roller, see steps 6 through 9 of Replacing the pickup roller on page 35.

To order a new pickup roller or separation pad, go to www.partsdirect.hp.com.
Replacing the pickup roller

If the printer regularly misfeeds (no media feeds through) and cleaning the pickup roller does not fix the
problem, replace the pickup roller.
CAUTION Failure to complete all of the steps in this procedure might damage the product.
3 Locate the pickup roller (HP LJ 1010 series printer shown).
ENWW User-replaceable parts 35

4 Gently release the small, white tabs on each side of the pickup roller by pushing them away from
the roller, and then rotate the pickup roller toward the front.
CAUTION Use gentle pressure to release the small, white tabs to avoid breaking them.
5 Gently pull the pickup roller up and out.
6 Position the new pickup roller in the slot of the previous pickup roller.
NOTE Circular and rectangular pegs on each side prevent you from incorrectly positioning
the pickup roller.
7 Rotate the top of the new pickup roller into position until the white tabs on each side of the roller
snap the roller into place.

8 Reinstall the print cartridge, and close the print-cartridge door.

Replacing the separation pad
If the printer regularly pulls multiple sheets of media at a time, you might need to change the separation
pad. Recurring feed problems might indicate that the separation pad is worn.
Normal use with good-quality media causes wear. The use of poor-quality media might require more
frequent replacement of the separation pad.
NOTE Before you change the separation pad, clean the pickup roller. See Cleaning the pickup
roller on page 34. To order parts, go to www.partsdirect.hp.com.
2 At the back of the printer, use a #2 Phillips screwdriver to unscrew the two screws that hold the
separation pad in place.
3 Remove the separation pad.

4 Insert the new separation pad, and screw it in place.
5 Plug the printer in, and then turn it on.

Replacing the main input tray (paper-pickup tray assembly)
If you break or damage the main input tray (also called the paper-pickup tray assembly), you can replace
it. To order parts, go to www.partsdirect.hp.com.
1 Carefully flex the main input tray just enough to release one side.
NOTE Be careful not to break the hinge points.
1
3
2
Figure 3-1 Main input tray (HP LaserJet 1020 printer shown)
2 Remove the main input tray.

Replacing the output-bin extension (delivery-tray assembly)
If you break or damage the output-bin extension (also called the delivery-tray assembly), you can replace
1 Carefully flex the sides of output-bin extension just enough to release the hinge pins.
NOTE Be careful not to break the hinge pins (callout 1).
Figure 3-2 Output-bin extension
2 Remove the output-bin extension.

Jams
Clearing jams
CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.
To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102.
The following are some of the causes of media jams:
The input trays are loaded improperly or are too full. See Loading media on page 25.
NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
The media does not meet HP specifications. See Media specifications on page 21.
Typical media jam locations

Print cartridge area: See Removing a jammed page on page 43.
Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page
on page 43.
Output path: If the page is sticking out of the output bin, see Removing a jammed page
on page 43.
NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page
Use the procedures in this section to remove a jam.
CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.
CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.
To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.
1 Open the print cartridge door, and remove the print cartridge.
2 Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.
CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.
ENWW Jams 43
3 When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.
After clearing a media jam, you might need to turn the printer off then on again.
NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

4 Operational overview
This chapter describes the general components of the HP LaserJet 1010 series printers and the HP
LaserJet 1020 printer, and the theory of operation for the printers.
Basic functions
Formatter system
Printer functions
ENWW 45
Basic functions
The following are the major systems of the printer:
Formatter and I/O functions
Formatter system
Printer functions and operation
Engine-control system (engine control unit [ECU] and engine power assembly)
Image-formation system
Paper-feed system
PRINTER
COMPUTER
FORMATTER
ENGINE UNIT
ECU
Figure 4-1 Basic configuration
46 Chapter 4 Operational overview ENWW

Formatter system
The formatter coordinates the major systems. It is responsible for the following tasks:
Receiving and processing print data from the printer interface (the computer)
Monitoring the control panel and relaying printer-status information
Coordinating image formation and timing with the print engine
Communicating with the host computer through the bidirectional interface
The formatter receives print data from the parallel interface or the universal serial bus (USB) interface
and converts it into a dot image. The ECU synchronizes the image-formation system with the paper-
feed system and signals the formatter to send the print-image data to the laser system. The formatter
sends the print-image data (dots) in the form of a video signal, and the printing process begins.
Central processing unit

The formatter uses an embedded Coldfire V4 microprocessor operating at 133 MHz.
RAM
One bank of nonvolatile RAM (NVRAM) stores parameters.
Dynamic random access memory (DRAM) provides temporary storage of the product program code
and print data.
The HP LaserJet 1010 and 1012 printers have 8 MB of RAM.
The HP LaserJet 1015 printer has 16 MB of RAM.
The HP LaserJet 1020 printer has 2 MB of RAM.
USB interface
The formatter receives incoming data through the USB interface. This interface provides high-speed,
two-way communication between the printer and the host, allowing applications on the host computer
to change printer settings and monitor printer status. The USB interface is compatible with the USB 2.0
specification.
Parallel interface (HP LaserJet 1015 printer only)

If the parallel interface on the HP LaserJet 1015 printer is used, the formatter receives incoming data
through bidirectional ECP. Like the USB interface, the parallel interface supports high-speed, two-way
communication between the printer and the host, so applications on the host computer can change
printer settings and monitor printer status. Use an IEEE 1284-compliant parallel cable.
Control panel
The control panel consists of the following components:
Three status lights (HP LJ 1010 series printers) or two status lights (HP LJ 1020 printer)
GO and CANCEL JOB buttons (HP LJ 1010 series printers)
ENWW Formatter system 47

Draft mode (EconoMode)
Depending on which driver is used, selecting draft or EconoMode from the driver allows the product to
use less toner, extending the life of the print cartridge. There is a change in print quality when this setting
is used.
NOTE HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time
when the average toner coverage is very low, it is possible that the toner supply will outlast the
mechanical parts of the print cartridge.
HP Memory Enhancement technology (MEt)

HP MEt effectively doubles the standard memory through a variety of font- and data-compression
methods.
Enhanced I/O
The Enhanced I/O feature uses printer memory to store data that the printer receives from the host
computer. When Enhanced I/O is enabled, you can send more data to the printer in less time, so that
you can return to your software program sooner. Enhanced I/O has the following options:
Auto: The product uses Enhanced I/O memory allocation to increase the speed of data transfer
from the host computer to the printer, if necessary. The default setting is Auto.
Off: The printer uses the minimum amount of product memory for storing data that the host computer
sends.
Page protect: The formatter creates the entire page image in page-buffer memory before physically
moving the media through the printer. This process ensures that the entire page is printed.
Page complexity (ruling lines, complex graphics, or dense text) can exceed the printers ability to create
the page image quickly enough to keep pace with the image-formation process. If the page-protect
feature is disabled and a page is too complex, the page might print in parts (for example, the top half
on one page and the bottom half on the next page). Some print-data loss is likely in these instances,
and the ATTENTION light on the control panel will illuminate.

PJL overview
When the host computer is connected through the parallel port on the HP LaserJet 1015 printer, Printer
Job Language (PJL) is an integral part of configuration (in addition to the standard PCL). When an IEEE
1284-compliant parallel cable (standard ECP cabling) is attached, PJL provides the following functions:
Two-way communication with the host computer through a bidirectional parallel connection. The
printer can communicate information to the host (such as the control-panel status).
Isolation of print environment settings from one print job to the next. For example, if a print job
is sent to the printer in landscape mode, the subsequent print jobs print in landscape only if they
are formatted for landscape printing.
NOTE Because PJL commands can be sent to the printer only from an MS-DOS command
prompt and through a parallel cable, only the HP LaserJet 1015 printer offers the PJL feature.
MS-DOS applications are not supported over a USB interface.
ENWW Formatter system 49

Printer functions
Printer functions are divided into five groups:
Engine control
Formatter
Image formation
Laser/scanner
Pickup and feed
The following figure is a block diagram of the printer:
Figure 4-2 Printer functional-block diagram
Engine control system (engine control unit and power assembly)

The engine control system coordinates all print engine activities. The engine control system includes
both the engine control unit (ECU) PCA and the engine-power-assembly PCA.
NOTE In other HP LaserJet products, the ECU and power functions are combined onto one
PCA known as the controller PCA or the DC controller PCA. In the HP LaserJet 1010 series
printers, the control functions are primarily relegated to the ECU PCA, and the power functions
are relegated to the engine-power-assembly PCA.

The ECU controls the following systems and functions:
Printer-engine control
Paper-motion monitoring and control (printing)
Motor
Printer laser/scanner unit
The engine-power assembly provides the following features in the power system:
AC power distribution
DC power distribution
Overcurrent/overvoltage protection
High-voltage power distribution
Printer-engine-control system
Paper motion monitoring and control

The ECU controls paper motion in the printer by continuously monitoring the two paper sensors and
coordinating the timing with the other print processes.
For a detailed explanation of paper movement and the interaction of the sensors and pickup solenoid
with the paper-movement process, see Printer paper-feed system on page 56.
Motor
The ECU controls the motor. The motor drives all of the paper movement in the printer.
ENWW Printer functions 51

Printer laser/scanner unit
The ECU sends signals to the laser/scanner assembly to modulate the laser diode on and off modes
and to drive the laser/scanner motor.
/BDI Laser driver PCB

Cylindrical lens
VDO
/VDO
BD
CNT0 sensor
CNT1
/BD
/ACC Photosensitive
/DEC drum
Formatter Engine
Four-sided Scanner motor Focusing lens
controller
PCB mirror
Figure 4-3 Laser/scanner operation

Power system on the engine power assembly
The engine-power assembly provides the ac, dc, and high-voltage power supply circuits.
AC power distribution
The ac power circuitry supplies ac voltage whenever the power cord is connected to the ac power source
and the power switch is on. AC voltage is distributed to the dc power supply circuitry and to the ac driver
circuitry, which controls ac voltage to the fuser-assembly heating element.
DC power distribution
The dc power distribution circuitry, located on the engine-power assembly, distributes +3.3 Vdc, +5 Vdc,
and +24 Vdc as follows:
+3.3 Vdc ECU, sensors, formatter
+5 Vdc Parallel interface on the HP LJ 1015 printer formatter
+24 Vdc Main motor, laser/scanner motor, solenoid, high-voltage power supply, fuser, safety
circuit, door switch
CAUTION
Overcurrent/overvoltage
Two overvoltage devices are in this printer:
Fuse F101 provides overcurrent protection for the fusing-system circuitry.
Fuse F102 (110 V printers only) provides overcurrent protection to the printer dc power-supply
circuitry.
You can check or replace the fuses by removing the left cover. If either of these fuses fails, replace the
engine-power assembly.
High-voltage power distribution
The high-voltage power supply applies an overlap of dc and ac voltage to the primary-charging roller
and to the developing roller. This circuit also applies a positive or negative dc voltage to the transfer
roller according to the instructions from the engine-control unit.
This circuit also controls the image density by changing the primary ac voltage and the developing ac
bias according to the print-density setting. See Setting media types on page 26.
The high-voltage power supply is disabled when the print-cartridge door is open.

Engine controller PCB Power supply PCB
High-voltage power supply circuit

IC902
CPU Primary charging bias circuit
PRPWM IC301 DC voltage

J902-10 J201-14 generation
circuit Primary
PR1 J304 charging roller
Combined
PRAC IC301 IC301
J902-9 J201-15 AC voltage
generation
circuit Photosensitive
J303 drum
Developing bias circuit

DC voltage
generation
roller circuit Developing
DEV J301 cylinder
Combined
DVAC IC301
J902-8 J201-16 AC voltage
generation
circuit
Transfer charging bias circuit

TRPDC
J902-6 J201-18 Positive voltage
generation circuit
Transfer
TRS J302 charging
TRNDC
J902-7 J201-17 Negative voltage
generation circuit
TRCRNT IC501
J902-2 J201-22
Figure 4-4 High-voltage power supply circuit
Image-formation system
Laser printing requires the interaction of several different technologies, including electronics, optics, and
electrophotographic, to provide a printed page. Each process functions independently and must be
coordinated with the other printer processes. Image formation consists of seven processes, which are
described in the following section.

The seven image-formation processes
Paper Pickup
Figure 4-5 Image formation-block diagram
1 Conditioning stage (primary charging)This process applies a uniform negative charge to the
surface of the drum with the primary charging roller, which is located in the print cartridge. The
primary charging roller is coated with conductive rubber. An ac bias is applied to the roller to erase
any residual charges from any previous image. In addition, the primary charging roller applies a
negative dc bias to create a uniform negative potential on the drum surface. The print density setting
modifies the dc voltage.
2 Writing stage (scanning exposure)During this process, a modulated laser diode projects the
beam onto a rotating scanning mirror. As the mirror rotates, the beam reflects off the mirror, first
through a set of focusing lenses, then off a mirror, and finally through a slot in the top of the print
cartridge, and onto the photosensitive drum. The beam sweeps the drum from left to right,
discharging the negative potential wherever the beam strikes the surface. This creates a latent
electrostatic image, which later is developed into a visible image. Because the beam sweeps the
entire length of the drum while the drum rotates, the entire surface area of the drum can be covered.
At the end of each sweep, the beam strikes the beam-detect lens, generating the beam-detect signal
(BD signal). The BD signal is sent to the ECU where it is converted to an electrical signal used to
synchronize the output of the next scan line of data.
3 Developing stageDuring this process, the latent electrostatic image is present on the drum. The
toner particles obtain a negative surface charge by rubbing against the developing cylinder, which
is connected to a negative dc supply. The negatively charged toner is attracted to the discharged
(exposed, grounded) areas of the drum, and it is repelled from the negatively charged (unexposed)
areas.
4 Transfer stageDuring this process, the toner image on the drum surface is transferred to the
media. The transfer roller applies a positive charge to the back of the media, which attracts the
negatively charged toner on the drum surface to the media. After separation, the drum is cleaned
and conditioned for the next image.
5 Separation stageDuring this process, the media separates from the drum. To stabilize the feed
system and prevent toner dropouts on the printed image at low temperature and humidity, the static
eliminator reduces the charge on the back of the media.

6 Fusing stageDuring this process, the heat and pressure fuse the toner into the media to produce
a permanent image. The media passes between a heated fusing element and a soft pressure roller,
which melt the toner and press it into the media.
7 Drum-cleaning stageDuring this process, the cleaning blade is in contact with the surface of the
drum at all times. As the drum rotates during printing, the cleaning blade wipes excess toner off the
drum and stores it in the waste toner receptacle.
Print cartridge
As the focal point of the image-formation system, the print cartridge contains toner and houses the
cleaning, conditioning, and developing stages of the process. The print cartridge contains the
photosensitive drum, primary-charging roller, developing station, toner cavity, and cleaning station. By
including these components (which wear, degrade, or are consumed) in the replaceable print cartridge,
the need for many service calls is eliminated. The special photosensitive properties of the drum form
an image on the drum surface and then transfer the image to media.
CAUTION The print cartridge does not include a light-blocking shutter. Do not expose the drum
to light, which can permanently damage the drum. Protect the print cartridge whenever you
remove it by covering it with paper.
Printer paper-feed system

The main input tray and the priority feed slot merge into one main input area. The printer senses the
media as it enters the paper-feed path and passes the top-of-page sensor (PS801). It does not sense
the presence of media before the beginning of the print cycle. The following steps occur when the printer
receives a print job.
Step 1 The ECU activates the motor (M1). Paper motion begins when the ECU energizes the pickup
solenoid (SL1).
Step 2 The paper pickup roller rotates once. The paper-lift plate pushes the media against the pickup roller.
Step 3 Using friction, the pickup roller grabs the top sheet and advances it to the feed-assembly drive-rollers.
To ensure that only one sheet is fed, a main separation pad holds the remainder of the stack in place.
Step 4 The feed-assembly drive-rollers advance the media to the top-of-page sensor (PS801). This sensor
informs the ECU of the exact location of the leading edge of media, so that the image being written
on the photosensitive drum can be precisely positioned on the page.
Step 5 The feed-assembly drive-rollers then advance the media to the transfer area where the toner image
on the photosensitive drum is transferred to the media.
Step 6 After the image is transferred, the media enters the fuser assembly where heat from the fuser and
pressure from the pressure roller permanently bond the toner image to media. The paper-delivery
sensor (PS803) determines that the media has successfully moved out of the fusing area.
Step 7 The fuser-assembly exit-rollers deliver media to the output bin face-down.

Engine controller PCB
PAPER DELIVERY DETECTION signal

(/POSNS)
FUSER DELIVERY PAPER WIDTH
DETECTION sigunal (/PW2SNS)
TOP-OF-PAGE-DETECTION signal (/PISNS)
PAPER WIDTH DETECTION signal (/PWSNS)
MAIN MOTOR DRIVE signals

PICKUP SOLENOID DRIVE signal (CPUD)
BD OUTPUT signal (/BD)
Face-down delivery
roller
PS804
Formatter
PS803
Fuser pressure
roller
M1
Fuser film unit
Transfer
charging Photosensitive
roller drum
PS801
PS802
Manual feed tray

SL1 Pick-up roller Pickup tray
Separation
pad
PS801: Top-of-page sensor

PS802: Paper- width sensor
PS803: Paper- delivery sensor
PS804: Fuser delivery paper width sensor
M1: Main motor
SL1: Pickup solenoid
Figure 4-6 Printer paper path

Jam detection
The top-of-page sensor (PS801) and the paper-delivery sensor (PS803) detect media moving through
the printer. If a jam is detected, the ECU immediately stops the printing process and the jam light on the
control panel illuminates.
Conditions of jam detection

Pickup-delay jamPaper does not reach the top-of-page sensor (PS801) within 1.4 seconds after
the pickup solenoid (SL1) has been turned on, a second pickup operation is attempted, and paper
again does not reach the top-of-page sensor within 1.4 seconds.
Pickup stationary jamThe top-of-page sensor (PS801) does not detect the trailing edge of media
within 4.6 seconds of detecting the leading edge.
Delivery-delay jamThe paper-delivery sensor (PS803) does not detect the leading edge of media
within 2.1 seconds after the top-of-page sensor (PS801) detects the leading edge.
Wrapping jamThe paper-delivery sensor (PS803) does not detect the trailing edge of the media
within 1.5 seconds after the top-of-page sensor (PS801) detects the leading edge and within ten
seconds after the paper-delivery sensor (PS803) detects the leading edge.
Delivery-stationary jamThe paper delivery sensor (PS803) does not detect the leading edge of
media within 2.2 seconds after the top-of-page sensor (PS801) detects the trailing edge.
Residual media jamThe top-of-page sensor (PS801) or the paper-delivery sensor (PS803)
detects media during the initial rotation period.
Door-open jamThe top-of-page sensor (PS801) or the paper-delivery sensor (PS803) detects
media while the print cartridge door is open.
Solenoid, sensors, switches, and motor

The following figure shows the locations of the solenoid, sensors, switches, and motor.

Figure 4-7 Solenoid, sensors, switches, and motor
1 The door switch detects whether the print-cartridge door is closed. Printing cannot continue until the print-cartridge door
is closed.
2 Power switch
3 The paper-width sensor senses the width of the paper.
4 The paper-delivery sensor senses when paper has successfully moved out of the fusing area.
5 The top-of-page sensor detects the leading and trailing edges of the paper. It synchronizes the photosensitive drum and
the top of the paper.
6 Solenoid
7 Motor

Basic sequence of operation (formatter-to-printer)
The microprocessor (CPU) on the ECU controls the printer operation sequence. The following events
take place during normal printer operation.
Table 4-1 Basic sequence of operation
Period Purpose Remarks
WAIT: After the product is turned on until To clear the drum surface of potential Detects whether or not the cartridge is
the end of the initial rotation of the main and to clean the primary charging roller. installed.
motor.
STBY (Standby): From the end of the To pause until the product is ready to
WAIT period or the LSTR period until the print.
pickup command is sent from the
formatter. Or, from the end of the LSTR
period until the product is turned off.
INTR (Initial Rotation): After the pickup To stabilize the photosensitive drum
command has been sent from the sensitivity in preparation for printing, and
formatter until the media reaches the top- to clean the primary charging roller.
of-page sensor (PS801).
PRINT (Print): From the end of the initial To form images on the photosensitive
rotation until the primary voltage goes drum based on the VIDEO signals (/
OFF. VDO, VDO) sent from the formatter and
to transfer the toner image onto the
media.
LSTR (Last Rotation Period): After the To deliver the last page, and to clean the When the pickup command is sent from
primary voltage goes OFF until the main primary charging roller. the video controller, the printer enters the
motor stops rotating. INTR period immediately after the end of
the LSTR period.

ENWW
Power Switch ON (Unit:Seconds)
SEQUENCE WAIT STBY INTR PRINT LSTR STBY

Between-sheets Temperature Control
About 0.25 100C Control About 0.1 Print Temperature Control About 1.1 About 1.1
1 Fixing Heater (H701)
About 1.1
2 Print Command
About 0.45 About 0.1

3 Scanner Motor
Max. 122 Max. 3.0

4 Scanner Ready
0.04
5 Main Motor (M1)
About 0.2 About 0.2

6 Pick-up Solenoid (SL1)
About 3.0 About 0.7

7 Top of Paper Sensor (PS801) About 0.7
About 1.5 About 1.5

8 Paper Delivery Sensor (PS803)
About 0.99 About 0.6 About 1.5

9 Primary Charging Bias (AC)
0.65
Figure 4-8 Printer timing diagram

10 Primary Charging Bias (DC)
About 0.16 About 0.17 About 0.17

11 Developing Bias (AC)
About 0.16
12 Developing Bias (DC)
About Negative Bias About 0.5 About 0.47 About 0.4 About 0.4 About 2.2
13 Transfer Charging Bias
Max. 1.5 0.2 Forced emission Print Bias About 0.47 Between-sheets Bias
14 Laser Diode About 0.2
0.2 1.7 1.8 1.0 Max. 1.5 About 0.08 About 0.08 About 0.02
15 LASER BEAM signal (BD)
About 0.02
16
17
18
19
NOTE The timing chart is for one sheet of A4-size media.

20
Printer functions
61
5 Removal and replacement
This chapter describes the removal and replacement of field-replaceable units (FRUs) only.
Removal and replacement strategy
Covers
Internal assemblies
ENWW 63
Removal and replacement strategy
This chapter contains detailed steps and images that show parts removal. Replacement is generally the
reverse of removal. Occasionally, notes are included to provide directions for difficult or critical
replacement procedures.
WARNING! Remove the power cord before attempting to service the product. If this warning is
not followed, severe injury can result, as well as damage to the device. Certain functional checks
during troubleshooting must be performed with power supplied to the product. However, the
power supply should be disconnected during removal of any parts.
Sheet metal and plastic edges in the product can be sharp. Use caution when working on the
product.
Never operate or service the printer with the protective cover removed from the laser/scanner
assembly. The reflected beam, although invisible, can damage your eyes.
CAUTION Some parts are sensitive to electrostatic discharge (ESD). Always perform service
work at an ESD-protected workstation. If an ESD-protected workstation is not available, ground
yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.
NOTE To install a self-tapping screw, first turn it counterclockwise to align it with the existing
thread pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping
screw-hole becomes stripped, repair the screw-hole or replace the affected assembly.
Required tools
#2 Phillips screwdriver with magnetic tip
Small flat-blade screwdriver
Needle-nose pliers
ESD mat
CAUTION Do not use a pozidrive screwdriver or any motorized screwdriver. These can damage
screws or screw threads on the product.
CAUTION Do not pull directly on the wires when a connector is disconnected. Always pull on
the plastic body of a connector to avoid damaging the connector wires.
Before performing service

Remove all media.
Unplug the power cable.
Place the product on an ESD mat (if one is available).
Remove the input-tray cover.
Remove the print cartridge.
64 Chapter 5 Removal and replacement ENWW

Print cartridge
1 Open the print-cartridge door on the top of the printer.
2 Remove the print cartridge.
CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
Figure 5-1 Removing the print cartridge
ENWW Removal and replacement strategy 65

Differences between the HP LJ 1010 series printer models
With the exception of the nameplate and interface connectors, there are no physical differences between
the HP LaserJet 1010 and HP LaserJet 1012 printers (these printers only have a USB connector). Only
the firmware functionality is different.
The HP LaserJet 1015 printer has a parallel port (callout 1) in addition to the USB port.
NOTE The HP LaserJet 1020 printer has only a USB port.
Figure 5-2 HP LaserJet 1015 parallel port

Parts removal order
Use the following illustration to determine which parts must be removed before removing other parts.
START
Transfer-roller
Right-side cover Left-side cover User-replaceable parts:
assembly
Output bin
Main input tray
Pickup roller
Front-cover Rear-panel
assembly assembly
Engine-power
ECU assembly
assembly
Laser/scanner Fuser (fixing)

assembly assembly
Paper-pickup
assembly
Figure 5-3 Parts-removal block diagram
ENWW Removal and replacement strategy 67

To order a new pickup roller or separation pad, go to www.partsdirect.hp.com.
Replacing the pickup roller

If the printer regularly misfeeds (no media feeds through) and cleaning the pickup roller does not fix the
problem, replace the pickup roller.
CAUTION Failure to complete all of the steps in this procedure might damage the product.
3 Locate the pickup roller (HP LJ 1010 series printer shown).

4 Gently release the small, white tabs on each side of the pickup roller by pushing them away from
the roller, and then rotate the pickup roller toward the front.
CAUTION Use gentle pressure to release the small, white tabs to avoid breaking them.
5 Gently pull the pickup roller up and out.
6 Position the new pickup roller in the slot of the previous pickup roller.
NOTE Circular and rectangular pegs on each side prevent you from incorrectly positioning
the pickup roller.
7 Rotate the top of the new pickup roller into position until the white tabs on each side of the roller
snap the roller into place.

8 Reinstall the print cartridge, and close the print-cartridge door.

Replacing the separation pad
If the printer regularly pulls multiple sheets of media at a time, you might need to change the separation
pad. Recurring feed problems might indicate that the separation pad is worn.
Normal use with good-quality media causes wear. The use of poor media might require more frequent
replacement of the separation pad.
NOTE Before you change the separation pad, clean the pickup roller. See Cleaning the pickup
roller on page 34. To order parts, go to www.partsdirect.hp.com.
2 At the back of the printer, use a #2 Phillips screwdriver to unscrew the two screws that hold the
separation pad in place.
3 Remove the separation pad.

4 Insert the new separation pad, and screw it in place.
5 Plug the printer in, and then turn it on.

Replacing the main input tray (paper-pickup tray assembly)
If you break or damage the main input tray (also called the paper-pickup tray assembly), you can replace
1 Carefully flex the main input tray just enough to release one side.
NOTE Be careful not to break the hinge points.
1
3
2
Figure 5-4 Main input tray (HP LaserJet 1020 printer shown)
2 Remove the main input tray.

Replacing the output-bin extension (delivery-tray assembly)
If you break or damage the output-bin extension (also called the delivery-tray assembly), you can replace
1 Carefully flex the output-bin extension just enough to release the hinge pins.
NOTE Be careful not to break the hinge pins (callout 1).
Figure 5-5 Output-bin extension
2 Remove the output-bin extension.

Covers
Remove the covers to gain access to the internal replaceable parts.
Right-side cover
1 Before removing the cover, examine Figure 5-6 Remove the right-side cover (1 of 4; HP LJ 1020
printer shown) on page 75 and note the location of tabs on the cover.
Figure 5-6 Remove the right-side cover (1 of 4; HP LJ 1020 printer shown)
2 Remove one screw (callout 1) and then release one tab (callout 2).
ENWW Covers 75
3 Open the print-cartridge door. Grasp the cover, and carefully pry up on the cover to release one tab.
4 Slightly rotate the back of the cover away from the product, and then slide the cover forward to
remove it.
NOTE If the cover cannot be removed easily, release one additional tab that is located on
the bottom of the printer near the center of the cover.

Left-side cover
Removing the left-side cover is similar to removing the right-side cover. Use the steps and figures for
removing the right-side cover, except start the procedure by examining the tabs on the left side and
removing the screw on the left side.
NOTE If the cover cannot be removed easily, release one additional tab that is located on the
bottom of the printer near the center of the cover.
Rear panel and top-cover assembly

NOTE This procedure removes the rear panel and the top-cover assembly (the assembly
consists of the print-cartridge door and the fuser cover).
1 Remove the following assemblies.
Right-side cover. See Right-side cover on page 75.
Left-side cover. See Left-side cover on page 77.
2 Open the print-cartridge door.
3 Remove two screws from the top of the printer (callout 1).
Figure 5-10 Remove the rear panel and top-cover assembly (1 of 6)
ENWW Covers 77
4 Squeeze the two retaining tabs on the plastic door-link clip to release it from the hinge arm on the
print-cartridge door.
CAUTION Do not drop the clip into the gear assembly that is on the side of the printer.
Hint Reinsert the plastic door-link clip in the hinge arm or store it with the screws to prevent
losing it.

5 Remove one screw (callout 2) from the back of the product.
Figure 5-13 Remove the rear panel and top-cover assembly (4 of 6; HP LJ 1020 printer shown)
6 The top-cover assembly and metal rear-panel are interlocked with plastic tabs. Plastic tabs also
secure the metal rear-panel at the bottom. Lift up the fuser cover at the top and pull it back slightly.
Lift the rear panel up and off the tabs on the bottom.
ENWW Covers 79
7 Lift up on the top-cover assembly to remove it.
Reinstalling the top-cover assembly
1 To reinstall the top-cover assembly, raise the two pressure-release levers.
Figure 5-16 Reinstall the top-cover assembly (1 of 2)

2 Position the top-cover assembly over the pressure-release levers (callout 1), and lower it onto the
chassis. Make sure that the pressure-release levers are inserted through the slots (callout 2) on the
top-cover assembly.
1
2
Figure 5-17 Reinstall the top-cover assembly (2 of 2)
CAUTION Make sure that the two plastic antistatic tabs are correctly positioned. The tabs
must protrude into the output bin area.
ENWW Covers 81
Front cover
2 Before removing the cover, examine Figure 5-18 Remove the front cover (1 of 3) on page 82
and note the locations of the plastic tabs at the top of the front cover. Open the print-cartridge door.
Figure 5-18 Remove the front cover (1 of 3)

3 Release the tab on the bottom right side of the front cover, and then pull the bottom of cover away
from the chassis. Repeat this step for the left side of the front cover.
2 1
4 With the bottom of the front cover released, pull up and back at the top of the cover while gently
rocking it to release all of the tabs at the top, and remove the front cover.
Reinstallation tip When reinstalling the front cover, make sure that the tabs on the top of
the cover are securely in place, and then press the bottom of the front cover into place.
ENWW Covers 83
Internal assemblies
When replacing internal assemblies, make sure to transfer any component parts that are not provided
with the new assembly from the failed assembly to the new assembly. For example, sensor PCBs are
not included with the fuser assembly or the paper-pickup assembly. The sensor PCB from the failed
assembly must be transferred to the new assembly.
Transfer-roller assembly
Before proceeding, make sure it is absolutely necessary to remove the transfer roller.
CAUTION Be very careful not to break the paper guide that is removed during replacement of
the transfer roller. This is not a service part. If the paper guide is broken, the entire printer must
be replaced.
CAUTION Do not touch the black-sponge portion of the transfer roller. Skin oils and finger prints
can cause print-quality problems.
1 Open the print-cartridge door, and then release the two tabs on the paper guide and rotate it up.
Figure 5-21 Remove the transfer roller (1 of 3)

2 The clamps on the paper guide fit over the bearings on the right and left ends of the transfer roller.
Do not touch the black-sponge portion of the transfer roller. Grasp the right end of the paper guide
and pull the clamp off the right bearing. Slide the paper guide slightly to the right, and the left clamp
will slide off the left bearing.
3 Use needle-nose pliers or your fingers to squeeze the two small tabs on the transfer roller.
4 Angle the transfer roller up while holding on to the gear on the right side. Slide the roller toward right
side of the printer, and lift both the transfer roller and the transfer-roller guide out of the printer.
ENWW Internal assemblies 85

Reinstallation tip A small grounding spring is under the right transfer-roller bearing. When
reinstalling the transfer roller, position this spring correctly under the right bearing. Reverse
the removal process to install the new transfer roller. Then reinstall the paper guide by gently
pressing the two ends of the guide onto the transfer-roller bearings until the clamps snap into
place. Rotate the paper guide down until the tabs on both ends engage.

Engine-power assembly
1 Remove the following assemblies
Top-cover assembly. See Rear panel and top-cover assembly on page 77.
Front cover. See Front cover on page 82.
2 Disconnect six cables (callout 1) near the top of the power assembly.
CAUTION Do not pull directly on the wires when a connector is disconnected. Always pull
on the plastic body of a connector to avoid damaging the connector wires.
3 Remove four screws (callout 2).
Figure 5-24 Remove the engine-power assembly (1 of 2; HP LJ 1020 printer shown)

4 Remove two screws from the back of the printer (callout 3), disconnect the high-voltage wire (callout
4) and then remove the engine-power assembly.
NOTE Be careful not to lose the two springs that are behind the engine-power assembly.
Figure 5-25 Remove the engine power assembly (2 of 2)
Reinstallation tip When reinstalling the engine-power assembly, make sure that the cable
guide is correctly installed by clipping it onto the PCB at the top, back corner and onto the
metal casing.

Fuser (fixing) assembly
2 Disconnect cables, as necessary, from near the top of the engine-power assembly, and disconnect
the high-voltage wire (callout 1) from the back of the printer.
Figure 5-26 Remove the fuser (fixing) assembly (1 of 2)
3 Remove the wire harnesses from the plastic harness retainers.

4 Remove three screws (callout 2). (This figure shows the delivery-sensor PCB removed, but it is not
necessary to remove this PCB in order to remove the fuser).
Figure 5-27 Remove the fuser (fixing) assembly (2 of 2)
5 Lift the end of the fuser assembly from the right side of the printer, and remove it.
Reinstallation tip When replacing the fuser assembly, be sure to transfer the delivery sensor
PCB from the old fuser to the new one.
NOTE When reinstalling the fuser assembly, be careful not to break the plastic tab on the
assembly.

Paper-pickup assembly
Transfer roller. See Transfer-roller assembly on page 84.
Fuser (fixing) assembly. See Fuser (fixing) assembly on page 89.
2 Disconnect and unwind any additional wires as necessary to release the paper-pickup assembly.
Unplug and unwind the wire from the solenoid to the formatter.
3 Remove six screws (callout 1), and then remove the paper-pickup assembly.
Figure 5-28 Remove the paper-pickup assembly
Reinstallation tip When replacing the paper-pickup assembly, be sure to transfer the
sensor PCB and, if necessary, the separation-pad assembly to the new paper-pickup
assembly.

Engine control unit (ECU) assembly
Front cover. See Front cover on page 82.
2 Disconnect the flat flexible (ribbon) cable (callout 1) from the formatter, which is on the right side of
the product.
Figure 5-29 Remove the ECU assembly (1 of 6)

3 Disconnect the flat flexible (ribbon) cable (callout 2) from the engine-power assembly.
4 Remove four screws (callout 3).
5 Lift the ECU cover up just enough to free it, and then tilt it back as far as it will go without forcing it.

6 Two sheet-metal hook hinges (one on each side) secure the cover. Use a screwdriver to push both
hooks free, and then remove the ECU cover.
2
1
7 Release the plastic wire-retainer tab (arrow 1), and rotate the retainer up and away from the chassis
(arrow 2).
1

8 Disconnect one flat flexible (ribbon) cable and the connector to the step motor (callout 4). Remove
two screws (callout 5). Loosen the tape (callout 6) that secures the cable to the chassis. As you
remove the ECU, unplug the additional connector to the laser/scanner assembly.
Reinstallation tip When reinstalling the ECU metal casing, make sure that the laser/
scanner shutter lever is inserted correctly through the plastic guide.

Laser/scanner assembly
Front-cover. See Front cover on page 82.
Engine-control unit assembly. See Engine control unit (ECU) assembly on page 92.
2 Remove four screws (callout 1) and then remove the laser/scanner assembly.
Figure 5-35 Remove the laser/scanner assembly
Reinstallation tip When replacing the laser/scanner assembly, be sure to transfer the laser
shutter arm from the old assembly to the new one.

6 Troubleshooting
This chapter describes how to isolate and resolve printer problems, print-quality problems, and media
problems. Troubleshooting details are provided to resolve problems or to isolate replaceable parts.
Basic troubleshooting
Control-panel power-on functions (HP LaserJet 1010 series printers)
Control-panel pages (HP LaserJet 1010 series printers only)
Control-panel lights (HP LaserJet 1010 series printers)
Control-panel lights (HP LaserJet 1020 printer)
Jams
Print-quality troubleshooting
Solving paper-feed problems
Functional checks
Troubleshooting tools
ENWW 97
Basic troubleshooting
Troubleshooting checklist
Table 6-1 Basic troubleshooting
Did the printer turn on?
Cause Solution
No power is available because the power source, cable, or 1 Verify that the product is plugged in. Make sure that the
switch failed. printer is plugged directly into a working wall receptacle.
2 Verify that the power cable is functional and that the power
switch is on.
3 If these conditions are correct, replace the engine power

assembly.
The printer motor does not rotate. 1 Make sure that the printer is plugged directly into a working
wall receptacle.
2 Verify that the print-cartridge door is closed.
3 Verify that the print path is clear. If it is, verify that the print-
path paper-sensor arms are clean and functional.
4 Verify that the cable from the ECU to the motor is

connected.
5 If these conditions are correct, replace the ECU. See

Engine control unit (ECU) assembly on page 92.
6 If, after replacing the ECU, the printer motor still does not
rotate, replace the engine-power assembly. See Engine-
power assembly on page 87.
7 If, after replacing the ECU and engine-power assembly,

the printer motor still does not rotate, replace the printer.
The motor rotates, but the lights are not on.
Is the product ready?
Cause Solution
The formatter is damaged or has a loose connection. Verify that the formatter cables are connected correctly. If all
cables are undamaged and seated correctly but the problem
persists, replace the printer.
Print a demo page by pressing the GO button (HP LJ 1010 series only) when the printer is idle.
Does the demo page print?
Cause Solution
98 Chapter 6 Troubleshooting ENWW

Table 6-1 Basic troubleshooting (continued)
Print a demo page by pressing the GO button (HP LJ 1010 series only) when the printer is idle.
Does the demo page print?
Cause Solution
The media does not move smoothly through the paper path. If the media is consistently jamming and the paper path is clear,
replace either the paper-pickup assembly or the fuser,
depending on where it is jamming.
Poor print quality is evident. See Print-quality troubleshooting on page 111.
Is the software installed correctly?
Cause Solution
The software is not installed correctly, or an error occurred Uninstall and then reinstall the product software. Make sure
during software installation. that you use the correct installation procedure and the correct
port setting.
Connect the USB cable (or the parallel cable, on the HP LaserJet 1015) to the printer and the computer. Print a test
page from the Printer Properties dialog box or print from a software program like Notepad.
Does the product print from the computer?
Cause Solution
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the correct driver.
Other devices are connected to the parallel port. Disconnect the other devices and try again to print.
An LPT port driver problem exists in Microsoft Windows. Correct or reset the computer port settings.
ENWW Basic troubleshooting 99

Control-panel power-on functions (HP LaserJet 1010
series printers)
Turning on the printer while pressing the GO button for varying amounts of time provides important printer
functionality for resetting the printer, resetting NVRAM, and performing self-tests. Use the following
procedure to initiate a power-on function, see on page 100 for the specific time ranges for the power-
on functions.
1 Turn off the printer.
2 Press and hold the GO button.
3 Turn the printer on again while holding the GO button for the amount of time specified in Table 6-2
Power-on functions: time ranges (HP LJ 1010 series printers only) on page 100 for the function
that you want to complete.
4 Release the GO button.
NOTE Make sure that the lights indicate the function when you release the GO button. If the
light status indicates the wrong function when you release the GO button, restart the power-on
procedure.
Table 6-2 Power-on functions: time ranges (HP LJ 1010 series printers only)
Power-on function Time range (seconds) Light status Results and notes
Cold reset Release GO 10 to 20 ATTENTION: on The lights begin cycling from

seconds after power-up. front to back. The cold-reset
READY: off process runs until completion,
and then the printer enters the
GO: off Ready state.
Continuous self-test Release GO 20 to 30 ATTENTION: on The Ready light blinks,

seconds after power-up. indicating that the device is in
READY: on the continuous self-test mode.
To terminate the continuous
GO: off self-test, press the GO button.
NVRAM initialization Release GO 30 to 40 ATTENTION: on The lights begin cycling from

seconds after power-up. front to back. The NVMEM
READY: on initialization process runs until
completion, and then the
GO: on printer enters the Ready state.
Error report Release GO 40 to 50 ATTENTION: off The printer produces an error

seconds after power-up. report that shows the most
READY: on recent error.
GO: on

Control-panel pages (HP LaserJet 1010 series printers
only)
When the printer is in the Ready state, pressing the GO button for varying amounts of time produces
important printer reports. Use the following procedure to initiate the reports, and see Table 6-3 Control-
panel pages: time ranges (HP LJ 1010 series printers only) on page 101 for the specific time ranges
for each report.
1 Ensure that only the READY light is on.
2 Press and hold the GO button.
3 Release the GO button after the amount of time shown in Table 6-3 Control-panel pages: time ranges
(HP LJ 1010 series printers only) on page 101 for the report you want.
Table 6-3 Control-panel pages: time ranges (HP LJ 1010 series printers only)
Control-panel page Time range (seconds) Light status Results and notes
Demo Page Release GO after 0 to 4 ATTENTION: off A demo page prints.

seconds.
READY: blinking
GO: off
Configuration Report Release GO after 5 to 9 ATTENTION: off A configuration report prints.

seconds.
READY: off
GO: on
Cleaning Page Release GO after 10 ATTENTION: on The printer completes a

seconds. cleaning cycle by using the
READY: on media that is loaded in the
printer. Use a transparency
GO: on for the best results.
ENWW Control-panel pages (HP LaserJet 1010 series printers only) 101
Control-panel lights (HP LaserJet 1010 series printers)
The printer indicates status and errors through patterns of the GO, READY, and ATTENTION lights. If any
lights are blinking, the error can usually be resolved.
1 If the error pattern occurs when printing, try pressing the GO button to continue.
2 Make sure that the print cartridge is installed correctly and the print-cartridge door is closed.
3 Turn the printer power off and then on again.
Control-panel light patterns (HP LJ 1010 series printers)

The lights on the printer, from back to front, are the GO, READY, and ATTENTION lights. Each light can be
on solid or blinking. When the three blink in sequence, the activity is called cycling. In this document,
the light status is represented as follows:
On Blinking
Off Cycling
Figure 6-1 Control-panel-lights legend
Table 6-4 Control-panel light patterns (HP LJ 1010 series printers)
Printer status Lights Description
Initialization/startup Go
During Initialization/startup, the lights
cycle one after another in a front-to-back
pattern (the "landing lights" pattern).
Ready
Pressing buttons has no effect when this
is the printer status.
Attention
Reconfig initialization Go
When a power-on function is activated
(for example, during a cold reset or
NVRAM initialization) the lights cycle as
Ready
in the startup state. Pressing buttons has
no effect when this is the printer status.
Attention
Ready (The printer is ready, with no job Go

In the Ready state, the READY light is on
activity.) and the GO and ATTENTION lights are off.
In this state, the printer has no errors and
Ready is ready to receive data. Pressing the
GO button prints a demo page.
Attention

Table 6-4 Control-panel light patterns (HP LJ 1010 series printers) (continued)
Processing data (The printer is Go

During data processing, the READY light
processing or receiving data.) is blinking and the GO and ATTENTION
lights are off. Pressing the GO button
Ready cancels the current job without printing
another page. The printer returns to the
Ready state after the job has been
Attention canceled.
Job cancellation Go
During job-cancellation, all of the lights
cycle. Pressing the GO button has no
effect. After the job-cancel process is
Ready
complete, the printer returns to the
Ready state.
Attention
Continuable error Go
When a continuable error exists, the GO
light is on, the READY light is off, and
the ATTENTION light is blinking.
Ready
Press the GO button to attempt to recover
from the error and continue printing. If the
Attention printer recovers from the error, it will start
to process data and will complete the job.
If the recovery fails, the device will return

to the continuable-error state. The
following actions and events cause
continuable errors:
Manual feeding
Out of paper for the specified tray
General continuable error
Memory overflow (error 20) or

memory full (PCL only)
Temporary engine error (41.x errors)
I/O error (22 error) / buffer flow error

(only with parallel connections)
I/O data error (40 error) (bad

connection) (only with parallel
connections)
Memory configuration error
Personality/job-related error
Fuser high temperature (50.011

error)
ENWW Control-panel lights (HP LaserJet 1010 series printers) 103

NOTE The LJ 1010 series

printers do not have paper-out
sensors. When the printer
enters a continuable error state
because it is out of paper, the
user needs to reload paper and
press the GO button to continue.
The lights provide no secondary
error information.
Attention state Go
In the Attention state, the ATTENTION light
is blinking and the GO and READY lights
are off. The following conditions create
Ready the attention state:
A tray is empty.
Attention
A door is open.
The print cartridge is missing.
A jam exists, or a tray has misfeed.
Press the GO button to attempt to reset

the printer after a jam is cleared.
Pressing the GO button has no effect in
the other error cases. You might need to
clear the error manually and then press
the GO button or close the top cover. If
the error persists, the printer will return to
the attention state.
NOTE The LJ 1010 series

printers does not have paper-
out sensors. When the printer is
in an Attention state because
the input tray is empty, the user
must reload media and then
press the GO button.
Fatal error Go
All three LEDs are on continuously in the
fatal-error state. Press the GO button to
see the secondary error information for
Ready the fatal error. When you release the
button the printer returns to the initial
Fatal-error state.
Attention

Cleaning page Go
Use the HP Toolbox to initiate the
cleaning function. Pressing the GO
button has no effect during the cleaning
Ready
mode.
Attention
Sleep mode Go
From the customer's perspective, sleep
mode is the same as Ready mode.
Ready
Attention
Fatal errors (HP LJ 1010 series printers)

If all of the printer lights are on (solid) and you cannot resolve the error by turning the printer off and on,
then a fatal error has occurred. Two errors scan be identified: failed communication between the
formatter and the engine, and a failed fuser. If neither of these is identified by using the following
procedure, replace the printer.
1 Press and hold the GO button. The printer shows a secondary error pattern.
2 If the ATTENTION light illuminates as the secondary error pattern, the formatter and engine are not
communicating.
Check the ribbon cable between the formatter and ECU, and check all other connections.
If the error persists, replace the ECU.
If the error persists, replace the printer.
3 If the GO and READY lights illuminate as the secondary error pattern, the fuser (fixing assembly) has
failed and must be replaced.
ENWW Control-panel lights (HP LaserJet 1010 series printers) 105

Control-panel lights (HP LaserJet 1020 printer)
The ATTENTION and READY lights indicate printer status and errors.
Figure 6-2 Control-panel lights (HP LJ 1020 printer)
Status-light patterns
Off
On
Blinking
Figure 6-3 Control-panel-light legend (HP LJ 1020 printer)
Table 6-5 Control-panel light patterns (HP LJ 1020 printer)
Light status State of the printer Action
Ready No action is necessary.
The product is ready to print.
Processing data Wait for the job to print.
The product is receiving of processing

data.
Cleaning mode Wait until the cleaning page has finished

and the printer is in the Ready state. This
A cleaning page is printing. could take up to two minutes.

Table 6-5 Control-panel light patterns (HP LJ 1020 printer) (continued)
Light status State of the printer Action
Out of memory The page you are printing might be too

complex for the printer's memory
The printer is out of memory. capacity. Try lowering the resolution.
Attention: door open, no print cartridge, Check the following:

or media jam
The print cartridge door must be
The printer is in an error state that completely closed.
requires operator intervention.
The print cartridge is correctly
installed.
There is no media jam.
Printer initialization No action is necessary.
The printer is initializing.
Fatal error Turn off the printer, and then unplug the
printer power cord for 30 minutes. Plug
the printer power cord into the power
outlet, and then turn the printer on.
If the error persists, replace the printer.

See Printer exchange/parts
on page 139.
Both lights are off. Make sure that the power switch is in the
on position.
Make sure that the printer power cord is

plugged into a active power outlet.
Unplug both ends of the printer power

cord, and then plug the power cord back
into the printer and the power outlet.
ENWW Control-panel lights (HP LaserJet 1020 printer) 107

Jams
Clearing jams
CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.
To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.
Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.
The following are some of the causes of media jams:
The input trays are loaded improperly or are too full. See Loading media on page 25.
NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.
The media does not meet HP specifications. See Media specifications on page 21.
Typical media jam locations

Print cartridge area: See Removing a jammed page on page 43.
Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.
Output path: If the page is sticking out of the output bin, see Removing a jammed page
on page 43.
NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.
Removing a jammed page

Use the procedures in this section to remove a jam.
CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.
To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.
NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.
1 Open the print cartridge door, and remove the print cartridge.
2 Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.
CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.
ENWW Jams 109

3 When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.
After clearing a media jam, you might need to turn the printer off then on again.
NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Print-quality troubleshooting
Print-cartridge problems
Checking the print cartridge
Image-formation defects are frequently the result of problems in the print cartridge. If there is any doubt,
always replace the print cartridge before troubleshooting image defects.
Hint If the transfer roller was recently replaced, print-quality problems might be the result of
skin oils on the black-sponge portion of the transfer roller. Do not touch the black-sponge portion
of the transfer roller when replacing it.
Use the following checklist to make sure that the print cartridge is still operable.
Make sure that the print cartridge is installed properly and the shipping tape is removed.
Check the print cartridge to see if it has been disassembled or refilled.
Inspect the print cartridge to see if toner is leaking through worn seals.
Check the surface of the photosensitive drum in the cartridge to see if it has been damaged or
scratched. Touching the drum contaminates the photosensitive surface and can cause spotting and
image defects.
Blurred areas on printed pages indicate that the photosensitive drum in the cartridge has been
overexposed to light. Because overexposure to light causes permanent damage to the
photosensitive drum, the cartridge should be replaced.
To redistribute toner in the print cartridge

Before installing a new print cartridge or when toner begins to run low, redistribute the toner by rocking
the cartridge back and forth five or six times.
Solving print-quality problems

Use the following tables to help solve problems with printed pages.
If the problem occurs when printing, see Solving paper-feed problems on page 122.
Table 6-6 Solving print-quality problems
No page is produced.
Cause Solution
The product is not plugged in or power switch is off. Make sure that the product is plugged into a live wall outlet or
power strip and that the on/off switch is in the on position.
The printer is registering a jam. Check the lights. If the ATTENTION light is flashing, the printer
might be jammed. Clear the jam. For the HP LJ 1010 series,
press the GO button to clear the jam.
The computer cable is loose. Make sure that the cable between the product and the
computer is securely connected.
ENWW Print-quality troubleshooting 111

Table 6-6 Solving print-quality problems (continued)
Output pages are blank.
Cause Solution
The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and reinstall the
print cartridge.
The print cartridge is out of toner. Replace the print cartridge
The high-voltage connection between the printer and the print Perform a High-voltage-contacts check on page 127.
cartridge has been interrupted.
The laser/scanner shutter lever is not installed correctly or is If the ECU was recently replaced, make sure that the laser/
broken. scanner shutter lever was inserted correctly through the plastic
guide in the sheet-metal ECU cover when the cover was
reinstalled. See Engine control unit (ECU) assembly
on page 92.
If the laser/scanner shutter is broken, replace the printer. See

Printer exchange/parts on page 139.
Parts of the page around the edges are not printing.
Cause Solution
The printer cannot print all the way to the edge of the paper. To make the image fit into this printable area, slightly reduce
The printer has minimum margins on each edge of the size of the image. Open the Printer Properties dialog box,
approximately 6 mm (0.25 inch). and then select Printing Preferences. Select the Effects tab
and then click on the Print Document On check box in the Fit
to Page area of the dialog box. if the a page size other than
Letter is used, select the appropriate page size from the drop
down menu. Click OK to close the Printing Preferences
dialog box, and then click OK again to close the Printer
properties dialog box.
The reduction setting is incorrect. To make changes to the reduction settings, open the Printer
Properties dialog box, and then select Printing
Preferences. Select the Effects tab and then change the
reduction settings in the Fit to Page area of the dialog box.
Click OK to close the Printing Preferences dialog box, and
then click OK again to close the Printer properties dialog box.
The paper-size setting is incorrect. To make a change to the paper-size settings, open the Printer
Properties dialog box, and then select Printing
Preferences. Select the correct paper-size setting from the
Size is drop down menu. Click OK to close the Printing
Preferences dialog box, and then click OK again to close the
Printer properties dialog box.

Random toner specks appear on the printed page.
Cause Solution
The media in use does not meet HP specifications (for Make sure that the media meets specifications detailed in
example, it is too moist or too rough). the HP LaserJet Printer Family Print Media Guide.
The print path is dirty. Clean the print path (see Cleaning the print path on page 31).
Characters are only partially printed (also referred to as dropouts).
Cause Solution
A single sheet of paper is defective. Try reprinting the job.
The print density needs to be adjusted. HP LJ 1010: Adjust the print density from the HP Toolbox (on
the Settings tab) or open the Printer Properties dialog box,
and then select the Configure tab. Use the slide bar in the
Print Density area of the dialog box to change the print density
setting. Click OK to close the Printer Properties dialog box.
HP LJ 1020: Open the Printer Properties dialog box, and then

select the Configure tab. Use the slide bar in the Print
Density area of the dialog box to change the print density
The moisture content of the paper is inconsistent, or the paper Make sure that the media meets the specifications detailed in
has moist or wet spots on the surface. the HP LaserJet Printer Family Print Media Guide.
The paper was damaged by inconsistent manufacturing Make sure that the media meets the specifications detailed in
processes. the HP LaserJet Printer Family Print Media Guide.
Economode is enabled. Open the Printer Properties dialog box, and then select
Printing Preferences. Select the Finishing tab, and then
clear the EconoMode (Save Toner) check box. Click OK to
close the Printing Preferences dialog box, and then click
OK again to close the Printer properties dialog box.
The wrong type of media is selected in the Printer Open the Printer Properties dialog box, and then click
Preferences dialog box. Printing Preferences. Select the correct media type from the
Type Is drop down menu. Click OK to close the Printing

Characters are only partially printed (also referred to as dropouts).
Cause Solution

The print cartridge is depleted or damaged. Replace the print cartridge.
Rarely, the fuser might be damaged. Replace the fuser.
Vertical black lines appear on the printed page.
Cause Solution
The print cartridge is depleted or damaged. Replace the print cartridge.
Rarely, the fuser is defective. Replace the fuser.
The printed page has a gray background.
Cause Solution

The printed page has a gray background.
Cause Solution

The print density is too high. HP LJ 1010: Adjust the print density from the HP Toolbox (on
the Settings tab) or open the Printer Properties dialog box,
and then select the Configure tab. Use the slide bar in the
Print Density area of the dialog box to change the print density
HP LJ 1020: Open the Printer Properties dialog box, and then

select the Configure tab. Use the slide bar in the Print
Density area of the dialog box to change the print density
The media basis weight is too high. Change the media to a lower basis weight.
The print path needs to be cleaned. Clean the print path (see Cleaning the print path on page 31).
The printer is operating in humidity or temperature conditions Move the product to a different location.
that are not within the recommended ranges.
The print cartridge is worn, damaged, or has been refilled. Replace the print cartridge.
Toner smears appear on the printed page.
Cause Solution
If toner smears appear on the leading edge of the media, the Wipe the media guides with a dry, lint free cloth.
media guides might be dirty.
The print path needs to be cleaned. Clean the print path (see Cleaning the print path on page 31).
The media in use does not meet HP specifications (for Make sure that the media meets the specifications detailed in
The print cartridge is worn or damaged. Replace the print cartridge.

Toner smears appear on the printed page.
Cause Solution
The fuser is damaged. Perform the Half self-test functional check on page 124.
If the error persists, replace the fuser.
If, after replacing the fuser, the error persists, replace the ECU.
The toner is loose, and it does not stay attached to the printed page.
Cause Solution
The print path needs to be cleaned. Clean the print path. See Cleaning the print path on page 31.
The power strip is not working correctly or the ac power does Plug the product directly into an ac outlet. Ensure that the
not meet the specified requirements. power source is clean.
The fuser is damaged. Perform a Half self-test functional check on page 124.
If the error persists, replace the fuser.

The toner is loose, and it does not stay attached to the printed page.
Cause Solution
If, after replacing the fuser, the error persists, replace the
engine power assembly.
Repetitive vertical defects appear on the printed page.
Cause Solution
The internal parts have toner on them. If the defects occur on the back of the page, the problem will
probably correct itself after a few more printed pages.
Otherwise, clean the printer (see Cleaning the print path
on page 31).
If the repetitive mark occurs at equal distance on the page, then Use the repetitive-image-defect ruler to identify the spacing.
the print cartridge, transfer roller, paper-pickup assembly, or Check the appropriate assembly and replace it if necessary.
fuser is damaged. (Repetitive-image-defect ruler on page 129)

Characters are poorly formed and are producing hollow images.
Cause Solution
The media is too slick or too thick. Try a different media. Make sure that the media meets
specifications detailed in the HP LaserJet Printer Family Print
Media Guide.
Pages are skewed.
Cause Solution
The media is loaded incorrectly. Reload the media, and make sure that the side and rear media
guides are not too tight against the media stack or too loose.
The input tray is too full. Remove some of the sheets. The main input tray can hold up
to 150-sheets of 75-g/m2 (20-lb) bond-weight paper (or fewer
pages of heavier media), or a stack no higher than 25 mm (0.98
inch). The priority input tray can hold up to ten sheets of 75-g/
m2 (20-lb) bond-weight paper, one sheet of heavier media, or
one envelope or card.

The printed page has curls or waves.
Cause Solution
The media was in the input tray for too long. 1 Turn the stack of media over and put it back in the tray.
2 Rotate the media 180 and put it back in the tray.
Large amounts of toner are scattered around the characters.
Cause Solution
The media resistivity is too high. (This most often happens 1 Use a different media. Make sure that the media meets the
when transparencies acquire a static charge.) specifications detailed in the HP LaserJet Printer Family
Print Media Guide.
2 Turn the stack of media over and put it back in the tray.
3 Use media (particularly transparencies) that is designed

for laser printers.
that are not within the recommended ranges (often, the
humidity is too low).

Vertical white stripes appear.
Cause Solution
The toner is low or poorly distributed in the print cartridge. Gently rock the print cartridge back and forth to redistribute the
toner (see the illustration on the print cartridge). Replace the
print cartridge.
The media you are using does not meet HP specifications (for Make sure that the media meets the specifications detailed in
Printout is faded in areas.
Cause Solution
If the entire page is light, the print density is too light or Open the Printer Properties dialog box, and then click Printer
Econmode might be turned on. preferences. Select the Finishing tab and make sure that the
EconoMode (Save Toner) check box is not selected. Select
OK to close the Printer Preferences dialog box. Select the
Configure tab in the Printer Properties dialog box. Use the
slide bar in the Print Density area of the dialog box to change
the print density setting. Click OK to close the Printer
Properties dialog box.
The printer is operating in humidity or temperature conditions Move the product to a different location. Increase airflow
that are not within the recommended ranges. around the printer to prevent condensation on the laser/
scanner lens.
The toner is low or poorly distributed in the print cartridge. Gently rock the print cartridge back and forth to redistribute the
toner (see the illustration on the print cartridge). Replace the
print cartridge.

Wrinkles or creases appear in the printout
Cause Solution
The media is not properly loaded. Make sure the media is correctly loaded.
Damage or reused media is being used. Do not use media that is damaged or has already been put
through a copier or printer.
Droplets of water are deposited on the trailing edge
Cause Solution
Moisture in the printer is condensing on the fuser assembly. In Try moving the printer to a less humid area. Try a different
excessively hot and humid areas, media retains moisture. media.
NOTE Water droplets do not damage the printer.

Solving paper-feed problems
Use the following table to solve problems related to moving paper or documents through the product.
Table 6-7 Solving paper-feed problems
Pages are coming out curled or wrinkled.
Cause Solution
Paper curl is inherent to the laser printing processes, and Make sure that the media meets the specifications detailed in
occurs when paper is subjected to heat. Paper curl tends to the HP LaserJet family Print Media Guide.
relax as the paper cools while resting on a flat surface.
Paper is not stored properly. Whenever possible, store paper in its sealed ream at room
temperature.
The media is too long for the printer output bin. Use the output-bin extension.
The media was in the input tray for too long. 1 Turn the stack of media over and put it back in the tray.
2 Rotate the media 180 and put it back in the tray.
Print is misaligned on the page (skewed pages).
Cause Solution
The media is loaded incorrectly. Reload the media, and make sure that the side and rear media
guides are not too tight against the media stack or too loose.
The input tray is too full. Remove some of the sheets. The main input tray can hold up
to 150 sheets of 75 g/m2 (20-lb) bond-weight paper (or fewer
pages of heavier media), a stack no higher than 25 mm (.98
inch). The priority input tray can hold up to ten sheets of 75 g/
m2 (20-lb) bond-weight paper, one sheet of heavier media, or
one envelope or card.
The media you are using does not meet HPs specifications Make sure that the media meets the specifications detailed in
(for example, it is too moist or too rough). the HP LaserJet Printer Family Print Media Guide.
The printer feeds multiple sheets or jams frequently from the main input tray or priority input slot.
Cause Solution

Table 6-7 Solving paper-feed problems (continued)
The printer feeds multiple sheets or jams frequently from the main input tray or priority input slot.
Cause Solution
The paper guides are not adjusted correctly or the paper is not Slide the guides against the sides of the stack in the main input
far enough forward. tray or the priority input slot to center the paper. Make sure that
the guides are not adjusted too tightly.
The stack is not neat or not aligned well on all sides. Remove the media, and then align stack and replace it.
The main input tray is overfilled. Remove some of the sheets. The main input tray can hold up
to 250 sheets of 75 g/m2 (20-lb) bond-weight paper (less for
heavier paper) or from 20 to 30 envelopes.
The priority input slot is overfilled. Remove media or feed single sheets. The priority input slot is
designed for optimal feeding of single sheets, especially when
heavier media is used. It can hold up to ten sheets of 75 g/m2
(20-lb) bond-weight paper (one sheet of heavier paper) or one
envelope.
The paper was poorly cut by the manufacturer and is sticking Break the ream of paper by curving it into an upside-down u-
together. shape; this can effectively decrease multifeeds. Also try turning
the paper around to feed the opposite end first, or use a
different type of paper.
The paper does not meet HP specifications for print media. Make sure that the media meets the specifications detailed in
the HP LaserJet Printer Family Print Media Guide.
The output capacity was exceeded in the output bin. Do not allow more than 125 sheets of 75 g/m2 (20-lb) bond-
weight paper (less for heavier paper) to fill the paper output
bin.
The pickup roller is dirty. Clean the pickup roller.
The pickup roller is damaged. Replace the pickup roller.
The separation pad is damaged. Replace the separation pad.
A sensor is not operating correctly. The chances of a sensor failing are very small. However,
debris around the sensor arms can cause them to register a
jam. Three sensors are in the printer: top-of-page sensor,
paper-width sensor, and delivery sensor. Check them to
ensure that the sensor arms can move freely. On the rare
occasion of a failed sensor, replace the printer.
ENWW Solving paper-feed problems 123

Functional checks
This section includes five functional checks for troubleshooting.
Half self-test functional check

The print process can be subdivided into the following stages:
Image-formation stage (charges the drum and writes a latent image to the drum with the laser)
Development stage (forms a toner image on the drum)
Transfer stage (transfers the image to media)
Cleaning stage (removes excess toner from the drum)
Fusing stage (applies heat and pressure to make the image permanent on the media)
To perform a half self-test check

The purpose of the half self-test check is to begin the printing process and then interrupt it in the middle.
Examining the printer components at that point allows you to determine which stage in the print process
is malfunctioning.
1 HP LaserJet 1010 series: Press the GO button to print a demo (self-test) page.
HP LaserJet 1020 printer: Open the Printer Properties dialog box. Select Print Test Page to print
a test page. Click OK to close the HP LaserJet 1020 test page troubleshooting dialog box. Click
OK again to close the Printer Properties dialog box.
2 Open the print-cartridge door the instant the leading edge of the paper exits the printer.
4 Open the print cartridge drum shield to view the drum surface. If a dark and distinct toner image is
present on the drum surface, then the first two functions of the electrophotographic process are
functioning (image-formation and development). Any failure is occurring in the transfer or fusing
stage.
To perform other checks

If no image appears on the photosensitive drum, perform these checks:
1 Make sure that you remove the entire length of the sealing tape from the print cartridge before you
install the cartridge. If the tape is not removed, then toner cannot reach the drum.
2 Perform a drum-rotation functional check to ensure that the drum is rotating (see Drum-rotation
functional check on page 126).
3 Perform a high-voltage contact check (see High-voltage-contacts check on page 127).

4 Check the fuser connections (callout 1) on the engine-power assembly. Also check the high voltage
connection at the back side of the printer.
NOTE The following figure shows the HP LaserJet 1010 series products. The connections
are located at the same place on the HP LaserJet 1020 printer.
Figure 6-4 Check the fuser connections (HP LaserJet 1010 series shown)
If a transfer problem exists, replace the transfer roller (do not touch the black-sponge portion of the
transfer roller). If a fuser problem exists, first check to make sure that the four cables to the fuser are
correctly seated in the engine-power assembly.
ENWW Functional checks 125

Drum-rotation functional check
The photosensitive drum, which is located in the print cartridge, must rotate in order for the print process
to work. The photosensitive drum receives its drive from the main motor through a system of gears on
the right side of the printer.
NOTE This test is especially important if refilled print cartridges have been used.
1 Open the print-cartridge door.
3 Mark the drive gear on the cartridge with a felt-tipped marker. Note the position of the mark.
4 Install the print cartridge and close the print-cartridge door. The startup sequence should rotate the
drum enough to move the mark.
5 Open the print-cartridge door and inspect the gear that was marked in step 3. Verify that the mark
moved.
If the mark did not move, inspect the drive shaft that moves into the print-cartridge area when the print-
cartridge door is closed to make sure that it is meshing with the print cartridge. If the drive shaft looks
functional and the drum does not move, replace the print cartridge. If the drive shaft is damaged, replace
the printer.

High-voltage-contacts check
The high-voltage contacts in the printer must have a good connection with the contacts on the print
cartridge to provide the necessary voltages for the electrophotographic processes.
To check the print-cartridge contacts

Remove the print cartridge and visually inspect the three connection points (callout 1) on the end of the
print cartridge. If they are dirty or corroded, clean the connection. If they are damaged, replace the print
cartridge.
NOTE Use a dry cloth to clean the connections.
Figure 6-5 Print-cartridge high-voltage contacts
ENWW Functional checks 127

To check the printer high-voltage contacts
The printer has three spring-loaded pins (callout 1) that make contact with the high-voltage points on
the print cartridge. Verify that the pins are not dirty or corroded and that the spring-loading action is
functional. If the pins are dirty or obstructed, clean them. If they are damaged, replace the printer.
Figure 6-6 Printer high-voltage contacts

Troubleshooting tools
If the printer output has a consistent, repetitive defect, then use the following ruler to predict which part
needs to be replaced based on the measured distance between the repetitions of the defect.
Repetitive-image-defect ruler
First occurrence of print defect (0.00 inches)
Print cartridge 32.0 mm (1.26 inches)

Fuser (fixing assembly) 41.0 mm (1.61 inches)
Transfer roller 46.3 mm (1.82 inches)
Paper-pickup assembly 55.2 mm (2.17 inches)
Fuser (fixing assembly) 56.5 mm (2.22 inches)
Figure 6-7 Repetitive-image-defect ruler
ENWW Troubleshooting tools 129

130
6 5 4 3 2 1
Fixing unit
J2 1 3 5 7 9 11 13 15 17 19 21 23 25
2 4 6 8 10 12 14 16 18 20 22 24 26 Thermal fuse Fixing heater
Centronics interface TP1 J1102 H701
2 1
Pick-up solenoid
1 2
2 1 D
P5
Formatter CPUD
SL001
1 2
1 2
J6 +24V Thermistor
TH1
2 1
USB interface
1 2 3 4
Fixing film unit
J5 2 4 6 8 10 12 14
Circuit diagram
1 3 5 7 9 11 13
Chapter 6 Troubleshooting
1 2 3 1 2
J102 1 2 3 J204 1 2
Figure 6-8 Circuit diagram

GND
ACH
ACN
FSRTH
J910 1 2 3 4 5 6 7 8 9 10 11 12 13 14
/SC
+5V
J201
VDO
GND
GND
GND
GND
J902
/BDO
/VDO
+3.3V
CPUD
/SCLK
+24VR
+24VR 23 1 Top of page / paper width sensor PCB
/RESETO
GND 22 2 PS801
J202
+24VR 21 3 J801 Paper width
GND 20 4 +3.3V sensor
PISNS 1 2 3
+24VR 19 5
GND 18 6 PWSNS
PS802
1 2 3 4
1 2 3 4
4 3 2 1
+3.3V 17 7 GND Top of page

+24V 16 8 sensor
1 2 3
/POSNS 15 9
GND 14 10 Power supply PCB
/PISNS 13 11
Engine controller PCB PWSV 12 12 B
/PWSNS 11 13
PRPWM 10 14
PRAC 9 15 Paper delivery sensor PCB
J901 DVAC 8 16 J203
TRNDC 7 17 +3.3V PS803
FWD Paper delivery
TRPDC 6 18 POSNS
3 2 1
/SI sensor
1 2 3
1 2 3
FSRD 5 19 100-127V only GND 1 2 3

/SO J802
FSRTH 4 20
/CLK
RLYD 3 21 Fuse
/STRB
TRCRNT 2 22
1 2 3 4 5 6
GND FU102
DOSNS 1 23 1 2 ACH 2
/MB
MB
/MA
MA
GND
/VDO
VDO
GND
CNT1
CNT0
GND
+5V
/BDI
GND
/DEC
/ACC
+24VR
Power switch
J904 9 7 5 3 1 J905 4 3 2 1 J909 4 3 2 1 SW101
8 6 4 2 Door switch 2 1
SW301 Fuse
1 2 FU101 INL101
1
Inlet
1 2 3
1 3 5 7 9 1 2 3 4 1 2 3 4 ACN
J801 2 4 6 8 J002 1 2 3 4 J001 1 2 3 4
A
Laser Drive BD M M
PCB sensor
1 2 3 4 1 2 3 4
Scanner motor Main motor

Laser / Scanner unit
ENWW
The following figure shows the locations of the solenoid, sensors, and switches.

Figure 6-9 Solenoid, sensors, switches, and motor
1 The door switch detects whether or not the print-cartridge door is closed. Printing cannot continue until the print-cartridge
door is closed.
2 Power switch
3 The paper-width sensor senses the width of the media.
4 The paper-delivery sensor senses when media has successfully moved out of the fusing area.
5 The top-of-page sensor detects the leading and trailing edges of the media. It synchronizes the photosensitive drum and
the top of the media.
6 Solenoid
7 Motor
ENWW Solenoid, sensors, switches, and motor 131

7 Parts and diagrams
This chapter provides an exploded view that shows the replaceable parts of the printer, tables of
replaceable parts, and links to other resources.
Ordering parts and supplies
Accessories and consumables
Printer exchange/parts
Major components
Alphabetical parts list
Numerical parts list
ENWW 133
Ordering parts and supplies
This section describes Web resources for ordering parts and for technical support, as well as resources
for ordering related documentation and software.
Parts
Order replacement parts from the following Web site: www.hp.com/ssg/parts/direct_order.html
Related documentation and software

Order documentation and software from the Web sites listed in Table 7-1 Technical support websites
on page 134.
Table 7-1 Technical support websites
HP Customer Care Online www.hp.com/go/support
Software drivers, support documentation, and answers to

frequently asked questions
HP Technical Training (North America) www.hp.com/go/resellertraining
Classes and schedules
Parts www.outfield.external.hp.com/spi/welcome.htm
Parts information
Parts that wear

The parts that wear on the product are listed in chapter 3 of this manual. Parts are available directly
from Hewlett-Packard at the following websites:
HP Parts Store: www.hp.com/buy/parts
Partsurfer: www.partsurfer.hp.com
HP Parts Portal: www.hp.com/go/HPparts
134 Chapter 7 Parts and diagrams ENWW

Accessories and consumables
Accessories
Table 7-2 Accessories
Product name Description Product number Part number Exchange number
Print cartridges, cables, and HP Jetdirect Print Servers
Print cartridge 2,000 page cartridge N/A Q2612A
Cables and interface 3-meter IEEE-1284 N/A C2951A

accessories parallel cable
Cables and interface 1.8-meter (6-feet) USB NA 8120-8485

accessories cable
Cables and interface .6-meter (2-feet) USB Q2460A 8121-0712

accessories cable
Cables and interface Power cord, US/ NA 8120-6812

accessories Canada
Cables and interface Power cord, Europe N/A 8120-6811

accessories
Cables and interface Power cord, N/A 8120-6815

accessories Switzerland
Cables and interface Power cord, UK N/A 8120-6809

accessories
Cables and interface Power cord, Danish N/A 8120-6814

accessories
Cables and interface Power cord, SA N/A 8120-6813

accessories
Cables and interface Power cord, Israel N/A 8120-6800

accessories
HP Jetdirect Print Model 500x Ethernet/ J3265A J3265-69001

Server Fast Ethernet
(10/100Base-TX)
HP LJ 1010 series only
HP Jetdirect Print Model 500x Token J3264A J3264-69001

Server Ring
HP Jetdirect Print Model 300x Ethernet/ J3263A J3263-69001

(10/100Base-TX)
HP Jetdirect Print Model 170x Ethernet J3258B J3258-61001

Server (10Base-T)
HP Jetdirect Print Model 310X Ethernet/ J6038A J7942-61001

(10/100Base-TX)
ENWW Accessories and consumables 135

Table 7-2 Accessories (continued)
Product name Description Product number Part number Exchange number
HP Jetdirect Print Model 380x Wireless J6061A J6061-61001

Server Ethernet (802.11b)
HP Jetdirect Print Model EN3700 USB J7942A J7942A-61001

Server print server
HP Jetdirect Print Model WP110 Wireless J6062A J6062-69001

Server Ethernet (802.11b)
Toner cloth Ideal for wiping up N/A 5090-3379

toner spills and
cleaning the printer
1 (NOTE: If two parts are listed for one country/region, you can use either part regardless of the output rating.)

Common hardware
The product uses common Phillips-head screws as fasteners.
How to use the parts lists and diagrams

The figures in this chapter illustrate the major subassemblies in the product. A table follows the exploded
assembly diagram. Each table lists the reference designator, the associated part number for the item,
and a description of the part.
Parts that have no reference designator or part number are not field replaceable units (FRUs) and cannot
be ordered. Failure of a part that is not listed as replaceable and is not included with a listed FRU requires
replacement of the entire printer.
While looking for a part number, pay careful attention to the voltage listed in the description column to
make sure that the part number selected is for the correct product model.
ENWW Accessories and consumables 137

Printer exchange/parts
Figure 7-1 HP LJ 1010 series and HP LJ 1020 product

Table 7-3 Printer exchange/parts
Ref Description Part number Qty
1 HP LJ 1010110V printer (exchange) Q246069001 1
1 HP LJ 1010-220V printer (exchange) Q2460-69002 1
2 HP LJ 1010-220V printer (exchange) 3 year warranty Q2463-69001 1
3 HP LJ 1020-110V printer (replacement) Q5911-67056 1
3 HP LJ 1020-110V printer (refurbished) Q5911-69056 1
3 HP LJ 1020-110V printer (exchange engine with formatter) Q5911-67001 1
3 HP LJ 1020-240V printer (replacement) Q591167055 1
3 HP LJ 1020-240V printer (refurbished) Q591169055 1
3 HP LJ 1020-240V printer (exchange engine with formatter) Q591167002 1
not shown HP LJ 1020 formatter Q5426-60001 1
not shown Nameplate HP LJ 1020 Q5911-00001 1
ENWW Printer exchange/parts 139

Major components
5
10
12
4 2
6
7
11
NOTE: This illustration is the 1
HP LaserJet 1010 Series.
Parts for the HP LaserJet 1020
Printer may appear slightly different
than this illustration.
Figure 7-2 Major components (HP LJ 1010 series shown)

Table 7-4 Major components
1 Paper pickup tray assembly RM1-0629-000CN (LJ 1010 1

series)
1 Paper pickup tray assembly RM1-2079-000CN (LJ 1020 1

printer)
2 Delivery tray assembly RM1-0659-000CN 1
3 Separation pad assembly RM1-0648-000CN 1
4 Roller, pickup RL1-0266-000CN 1
5 Fuser (fixing assembly) 110V to 127V (HP LJ 1010 series) RM1-0650-000CN 1
5 Fuser (fixing assembly) 220V to 240V (HP LJ 1010 series) RM1-0656-000CN 1
5 Fuser (fixing assembly) 110V to 127V (HP LJ 1020 printer) RM1-2086-000CN 1
5 Fuser (fixing assembly) 220V to 240V (HP LJ 1020 printer) RM1-2087-000CN 1
6 Engine power supply 110V to 127V (HP LJ 1010 series) RM1-0807-000CN 1
6 Engine power supply 220V to 240V (HP LJ 1010 series) RM1-0808-020CN 1
6 Engine power supply 110V to 127V (HP LJ 1020 printer) RM1-2315-000CN 1
6 Engine power supply 220V to 240V (HP LJ 1020 printer) RM1-2316-000CN 1
7 Laser/scanner assembly RM1-0171-000CN (LJ 1010 1

series)
7 Laser/scanner assembly RM1-2084-000CN (LJ 1020 1

printer)
8 Engine control assembly RM1-0806-000CN (LJ 1010 1

series)
8 Engine control assembly RM1-2314-000CN (LJ 1020 1

printer)
9 Transfer roller assembly RM1-0658-000CN (LJ 1010 1

series)
9 Transfer roller assembly RM1-2093-000CN (LJ 1020 1

printer)
10 Paper pickup assembly RM1-0641-000CN (LJ 1010 1

series)
10 Paper pickup assembly RM1-2091-000CN (LJ 1020 1

printer)
11 Dust Cover-US Q2460-67914 1
11 Dust Cover-Worldwide Q2460-67915 1
12 Door Link Clip (Stopper) RC1-1957-000CN (LJ 1010 1

series)
12 Door Link Clip (Stopper) RM1-2314-000CN (LJ 1020 1

printer)
N/A CD Rom-West Europe/America Q2460-60101 1
N/A CD Rom-North Europe Q2460-60102 1
ENWW Major components 141

N/A CD Rom-East Europe Q2460-60103 1
N/A CD Rom-Asia Q2460-60104 1
N/A CD Rom-China Q2460-60105 1
N/A CD-Service and Support Training Q2460-60106 1
N/A Service Manual, HP LJ 1010 series and HP LJ 1020 product Q5911-90945 1

Alphabetical parts list
Table 7-5 Alphabetical parts list
Description Part number Table and page
CD Rom-Asia Q2460-60104 Major components

on page 141
CD Rom-China Q2460-60105 Major components

on page 141
CD Rom-East Europe Q2460-60103 Major components

on page 141
CD Rom-North Europe Q2460-60102 Major components

on page 141
CD Rom-West Europe/America Q2460-60101 Major components

on page 141
CD-Service and Support Training Q2460-60106 Major components

on page 141
Delivery tray assembly RM1-0659-000CN Major components

on page 141
Door Link Clip (Stopper) RM1-2314-000CN (LJ Major components

1020 printer) on page 141
Door Link Clip (Stopper) RC1-1957-000CN (LJ Major components

1010 series) on page 141
Dust Cover-US Q2460-67914 Major components

on page 141
Dust Cover-Worldwide Q2460-67915 Major components

on page 141
Engine control assembly RM1-2314-000CN (LJ Major components

Engine control assembly RM1-0806-000CN (LJ Major components

Engine power supply 110V to 127V (HP LJ 1010 series) RM1-0807-000CN Major components
on page 141
Engine power supply 110V to 127V (HP LJ 1020 printer) RM1-2315-000CN Major components
on page 141
Engine power supply 220V to 240V (HP LJ 1010 series) RM1-0808-020CN Major components
on page 141
Engine power supply 220V to 240V (HP LJ 1020 printer) RM1-2316-000CN Major components
on page 141
Fuser (fixing assembly) 110V to 127V (HP LJ 1010 series) RM1-0650-000CN Major components
on page 141
Fuser (fixing assembly) 110V to 127V (HP LJ 1020 printer) RM1-2086-000CN Major components
on page 141
Fuser (fixing assembly) 220V to 240V (HP LJ 1010 series) RM1-0656-000CN Major components
on page 141
ENWW Alphabetical parts list 143

Table 7-5 Alphabetical parts list (continued)
Fuser (fixing assembly) 220V to 240V (HP LJ 1020 printer) RM1-2087-000CN Major components
on page 141
HP LJ 1010-220V printer (exchange) Q2460-69002 Printer exchange/parts

on page 139
HP LJ 1010-220V printer (exchange) 3 year warranty Q2463-69001 Printer exchange/parts

on page 139
HP LJ 1010110V printer (exchange) Q246069001 Printer exchange/parts

on page 139

on page 139

on page 139

on page 139

on page 139
HP LJ 1020-110V printer (exchange engine with formatter) Q5911-67001 Printer exchange/parts

on page 139
HP LJ 1020-110V printer (refurbished) Q5911-69056 Printer exchange/parts

on page 139
HP LJ 1020-110V printer (replacement) Q5911-67056 Printer exchange/parts

on page 139
HP LJ 1020-240V printer (exchange engine with formatter) Q591167002 Printer exchange/parts

on page 139
HP LJ 1020-240V printer (refurbished) Q591169055 Printer exchange/parts

on page 139
HP LJ 1020-240V printer (replacement) Q591167055 Printer exchange/parts

on page 139
HP LJ 1020 formatter Q5426-60001 Printer exchange/parts

on page 139
Laser/scanner assembly RM1-2084-000CN (LJ Major components

Laser/scanner assembly RM1-0171-000CN (LJ Major components

Nameplate HP LJ 1020 Q5911-00001 Printer exchange/parts

on page 139
Paper pickup assembly RM1-2091-000CN (LJ Major components

Paper pickup assembly RM1-0641-000CN (LJ Major components

Paper pickup tray assembly RM1-2079-000CN (LJ Major components

Paper pickup tray assembly RM1-0629-000CN (LJ Major components


Table 7-5 Alphabetical parts list (continued)
Roller, pickup RL1-0266-000CN Major components

on page 141
Separation pad assembly RM1-0648-000CN Major components

on page 141
Service Manual, HP LJ 1010 series and HP LJ 1020 product Q5911-90945 Major components
on page 141
Transfer roller assembly RM1-2093-000CN (LJ Major components

Transfer roller assembly RM1-0658-000CN (LJ Major components

ENWW Alphabetical parts list 145

Numerical parts list
Table 7-6 Numerical parts list
Part number Description Table and page
Q2460-60101 CD Rom-West Europe/America Major components

on page 141
Q2460-60102 CD Rom-North Europe Major components

on page 141
Q2460-60103 CD Rom-East Europe Major components

on page 141
Q2460-60104 CD Rom-Asia Major components

on page 141
Q2460-60105 CD Rom-China Major components

on page 141
Q2460-60106 CD-Service and Support Training Major components

on page 141
Q2460-67914 Dust Cover-US Major components

on page 141
Q2460-67915 Dust Cover-Worldwide Major components

on page 141
Q2460-69002 HP LJ 1010-220V printer (exchange) Printer exchange/parts

on page 139
Q246069001 HP LJ 1010110V printer (exchange) Printer exchange/parts

on page 139

on page 139

on page 139

on page 139

on page 139
Q2463-69001 HP LJ 1010-220V printer (exchange) 3 year warranty Printer exchange/parts

on page 139
Q5426-60001 HP LJ 1020 formatter Printer exchange/parts

on page 139
Q5911-00001 Nameplate HP LJ 1020 Printer exchange/parts

on page 139
Q5911-67001 HP LJ 1020-110V printer (exchange engine with formatter) Printer exchange/parts

on page 139
Q5911-67056 HP LJ 1020-110V printer (replacement) Printer exchange/parts

on page 139
Q5911-69056 HP LJ 1020-110V printer (refurbished) Printer exchange/parts

on page 139

Table 7-6 Numerical parts list (continued)
Q5911-90945 Service Manual, HP LJ 1010 series and HP LJ 1020 product Major components
on page 141
Q591167002 HP LJ 1020-240V printer (exchange engine with formatter) Printer exchange/parts

on page 139
Q591167055 HP LJ 1020-240V printer (replacement) Printer exchange/parts

on page 139
Q591169055 HP LJ 1020-240V printer (refurbished) Printer exchange/parts

on page 139
RC1-1957-000CN (LJ Door Link Clip (Stopper) Major components

RL1-0266-000CN Roller, pickup Major components

on page 141
RM1-0171-000CN (LJ Laser/scanner assembly Major components

RM1-0629-000CN (LJ Paper pickup tray assembly Major components

RM1-0641-000CN (LJ Paper pickup assembly Major components

RM1-0648-000CN Separation pad assembly Major components

on page 141
RM1-0650-000CN Fuser (fixing assembly) 110V to 127V (HP LJ 1010 series) Major components
on page 141
RM1-0656-000CN Fuser (fixing assembly) 220V to 240V (HP LJ 1010 series) Major components
on page 141
RM1-0658-000CN (LJ Transfer roller assembly Major components

RM1-0659-000CN Delivery tray assembly Major components

on page 141
RM1-0806-000CN (LJ Engine control assembly Major components

RM1-0807-000CN Engine power supply 110V to 127V (HP LJ 1010 series) Major components
on page 141
RM1-0808-020CN Engine power supply 220V to 240V (HP LJ 1010 series) Major components
on page 141
RM1-2079-000CN (LJ Paper pickup tray assembly Major components

RM1-2084-000CN (LJ Laser/scanner assembly Major components

RM1-2086-000CN Fuser (fixing assembly) 110V to 127V (HP LJ 1020 printer) Major components
on page 141
RM1-2087-000CN Fuser (fixing assembly) 220V to 240V (HP LJ 1020 printer) Major components
on page 141
RM1-2091-000CN (LJ Paper pickup assembly Major components

ENWW Numerical parts list 147

Table 7-6 Numerical parts list (continued)
RM1-2093-000CN (LJ Transfer roller assembly Major components

RM1-2314-000CN (LJ Engine control assembly Major components

RM1-2314-000CN (LJ Door Link Clip (Stopper) Major components

RM1-2315-000CN Engine power supply 110V to 127V (HP LJ 1020 printer) Major components
on page 141
RM1-2316-000CN Engine power supply 220V to 240V (HP LJ 1020 printer) Major components
on page 141

Index
A capacity, trays and bins 7 circuitry, power system 53

ac bias 55 card stock specifications 24 classes, HP Technical Training
ac power distribution 53 Care Pack, HP 12 134
accessories, ordering 135 cartridge area, cleaning 32 cleaning
acoustic emissions 11 cartridge door high-voltage connection points
alignment, troubleshooting 118, locating on LJ 1010 series 4 128
122 locating on LJ 1020 printer 6 high-voltage contacts 127
Attention light removing 77 outside of printer 30
HP LJ 1010 series patterns cartridges pickup roller 34
102 checking 111, 127 print cartridge area 32
HP LJ 1020 patterns 106 drum rotation check 126 print path 31
locating 19 extending life of 48 cleaning page 101
power-on functions 100 life expectancies 28 cleaning stage, image formation
operations 55, 56 process 56
B part numbers 135 clipped pages, troubleshooting
back panel, removing 77 recycling 13 112
background, gray 114 redistributing toner 111 cloth, toner 136
beam detect (BD) signal 55 refilled 13 cold reset 100
bidirectional communications 47, removing 65 Coldfire processor 47
49 CD-ROM part numbers 141, communication operations 47, 49
bin, output 143, 146 complex pages, printing 48
capacity 7 central processing unit (CPU), conditioning stage, image formation
extension, replacing 41, 74 formatter 47 process 55
jams, clearing 42, 108 characters, misprinted 113, 118 configuration report 101
locating on LJ 1010 series 4 charging roller connection points
locating on LJ 1020 printer 6 operations 55 high-voltage power supply
black dots, troubleshooting 113, power supply 53 128
119 checklists print cartridge 127
blank pages, troubleshooting 111 preservice 64 consumables
block diagrams print cartridge inspection 111 life expectancies 28
image formation 54 troubleshooting 98 ordering 134
product functions 50 checks continuous self-test 100
breaking paper reams 123 continuous self-test 100 control panel
buffer memory 48 drum rotation 126 buttons 19
buttons 19 half-self-test 124 lights 19, 100
buttons, control panel 19 high-voltage power supply lights, HP LJ 1010 series
127 patterns 102
C print cartridge 111 lights, HP LJ 1020 patterns
Canadian DOC regulations 14 circuit capacity specifications 10 106
Cancel Job button 19 circuit diagram 130 operations 47
ENWW Index 149

power-on functions 100 drivers, ordering 134 ESD (electrostatic discharge),
troubleshooting 98 dropouts, troubleshooting 113, precautions for 64
controller PCA 50 118 exchange, printer 138
country of origin, identifying 7 drum exit rollers, fuser assembly 56
covers, removing inspecting 111 extended warranty 12
front 82 operations 55, 56
left side 77 rotation functional check 126 F
rear 77 drum cleaning stage, image faded areas, troubleshooting 120
right side 75 formation process 56 fasteners, types of 137
CPU, formatter 47 dust cover, part numbers 141, fatal errors, HP LJ 1010 series
crooked pages, troubleshooting 143, 146 printers 105
118, 122 duty cycle 7 features
curl, troubleshooting 119, 122 dynamic random access memory firmware 8
Customer Care Online 134 (DRAM), formatter 47 hardware 2
cut-off edges 112 feed assembly drive rollers 56
E feed system, paper 56
D EconoMode 48 feeding problems, troubleshooting
data communication operations ECU 122
47, 49 jam detection operations 58 field replaceable units (FRUs)
dc bias 55 laser/scanner operations 52 137
dc controller PCA 50 operations 50 Finland, laser safety statement for
dc power distribution 53 paper feeding operations 56 15
delay jams 58 part numbers 141, 143, 147 firmware features 8
delivery sensor, paper (PS803) removing 92 fixing assembly. See fuser
feeding operations 56 sequence of operations 60 assembly
jam detection operations 58 edges, not printing 112 flowchart, troubleshooting 98
delivery tray assembly, part number electrical specifications 10 focusing lenses, operations 55
141, 143, 147 electrophotographic processes formatter
delivery tray extension, replacing operations 54, 55 fatal errors 105
41, 74 testing 124 operations 47
delivery-delay jams 58 electrostatic discharge (ESD), sequence of operations 60
delivery-stationary jams 58 precautions for 64 front cover, removing 82
demo page 101 element, heating 56 fuser assembly
density engine control unit. See ECU exit rollers 56
operations 53 engine power assembly fatal errors 105
troubleshooting 113 part number 141, 143, 147 life expectancy 28
developing roller 53 power system 53 operations 56
developing stage, image formation engine power assembly, removing part numbers 141, 143, 147
process 55 87 removing 89
dimensions, printer 9 Enhanced I/O 48 temperature, adjusting 116
dimensions, product 18 envelopes fuser cover, removing 77
documentation loading 25 fuses, overcurrent protection (F101,
ordering 134 specifications 23 F102) 53
part numbers 142, 145, 147 environmental specifications 9, fusing stage, image formation
door link clip (stopper), part 18 process 56
numbers 141, 143, 147 errors, control panel lights
dots, troubleshooting 113, 119 HP LaserJet 1010 series printers G
dpi, specifications 7 102 Go light and button 19, 100
draft mode 48 HP LaserJet 1020 printer 106 gray background, troubleshooting
DRAM, formatter 47 114
150 Index ENWW

H faded areas 120 lights, control panel 102
half-self-test functional check 124 gray background 114 part numbers, exchange 138
hardware features 2 lines 114 parts, locating 4
hardware maintenance agreements loose toner 116 power-on functions, control
12 repetitive defects 117 panel 100
heating element operations 56 repetitive image defect ruler reports 101
heavy media specifications 24 129 LaserJet 1020 printer
high-voltage power supply scattered toner 119 features 3
connector assembly, checking skewed pages 118, 122 lights, control panel 106
128 smears 115 part number, exchange 138
operations 53 specks 113 parts, locating 6
testing 127 water droplets 121 latent electrostatic image 55
HP Care Pack 12 white stripes 120 leading edge
HP Customer Care Online 134 wrinkled pages 121 detection operations 58
HP Jetdirect print servers, ordering input tray leading edge detection operations
135, 136 capacity 7 56
HP LaserJet 1010 series printers jams, clearing 42, 108 left side cover, removing 77
differences between 66 loading media 25 lenses, operations 55
features 2 locating on LJ 1010 series 4 letterhead
lights, control panel 102 locating on LJ 1020 printer 6 loading 25
part numbers, exchange 138 media sizes supported 21 specifications 22
parts, locating 4 multifeeds 122 life expectancies
power-on functions, control replacing 40, 73 extending print cartridge 48
panel 100 INTR (Initial Rotation Period) 60 recycling used print cartridges
reports 101 isolated job settings 49 13
HP LaserJet 1020 printer supplies 28
features 3 J lift plate operations 56
lights, control panel 106 jams lights, control panel
part number, exchange 138 clearing 42, 108 fatal errors, HP LJ 1010 series
parts, locating 6 detection operations 58 printers 105
HP Technical Training 134 frequent 122 HP LaserJet 1010 series
humidity Jetdirect print servers, ordering patterns 102
specifications 9 135, 136 HP LaserJet 1020 patterns
106
I K locating 19
I/O, Enhanced 48 Korean EMI statement 14 power-on functions 100
idle mode, power consumption lines, troubleshooting 114, 120
10 L loading media 25
image density labels loose toner, troubleshooting 116
troubleshooting 113 loading 25 LPT ports, troubleshooting 99
voltage operations 53 specifications 23 LSTR (Last Rotation Period) 60
image formation process languages, printer 49
operations 54, 55 laser safety statement 14 M
testing 124 laser/scanner assembly machine screws 137
image quality, troubleshooting operations 52 main input tray
about 111 part numbers 141, 144, 147 capacity 7
blank pages 111 precautions 64 feeding operations 56
characters, misprinted 118 removing 96 feeding problems,
curled paper 119, 122 LaserJet 1010 series printers troubleshooting 122
dropouts 113 differences between 66 jams, clearing 42, 108
features 2
ENWW Index 151

loading 25 N jams, clearing 42, 108
locating on LJ 1010 series 4 noise specifications 11 loading 25
locating on LJ 1020 printer 6 NVRAM margins, minimum 112
media sizes supported 21 initialization 100 multifeeds 122
replacing 40, 73 operations 47 sizes supported 21
main wiring diagram 130 specifications 21
maintenance agreements 12 O storing 122
manual feed tray. See priority input on/off switch, locating troubleshooting 22
tray HP LaserJet 1010 series printers type, setting 26
manuals 5 wrinkled 121
ordering 134 HP LaserJet 1020 printer 6 paper delivery sensor (PS803)
part numbers 142, 145, 147 Online Customer Care, HP 134 feeding operations 56
margins, minimum 112 operating environment, jam detection operations 58
media specifications 9, 18 paper feed problems,
breaking reams 123 operations troubleshooting 122
capacity 7 ECU 50 paper feed system 56
curled 119, 122 formatter 47 paper lift plate operations 56
envelopes 23, 25 image formation 54 paper pickup assembly
heavy 24 jam detection 58 part numbers 141, 144, 147
jam detection operations 58 laser/scanner 52 removing 91
jams, clearing 42, 108 motor 51 paper pickup tray assembly, part
labels 23, 25 overcurrent/overvoltage number 141, 144, 147
letterhead 22, 25 protection 53 paper size settings 112
loading 25 paper feeding 56 paper top sensor (PS801) 56, 58
margins, minimum 112 sequence of 60 paper-out sensor (PS201) 56, 58
multifeeds 122 systems 46 parallel port
sizes supported 21 ordering parts and supplies 134 locating on LJ 1010 series 5
specifications 21 output bin operations 47
storing 122 capacity 7 PJL (Printer Job Language)
transparencies 22, 25 jams, clearing 42, 108 49
troubleshooting 22 locating on LJ 1010 series 4 part numbers
type, setting 26 locating on LJ 1020 printer 6 accessories 135
wrinkled 121 output path CD-ROM 141, 143, 146
memory cleaning 31 delivery tray assembly 141,
buffer 48 operations 56 143, 147
formatter 47 output-bin extension, replacing door link clip (stopper) 141,
NVRAM initialization 100 41, 74 143, 147
Memory Enhancement technology overcurrent/overvoltage protection dust covers 141, 143, 146
(MEt) 8, 48 53 ECU 141, 143, 147
mirror operations 55 engine power supply 141,
misalignment, troubleshooting P 143, 147
118, 122 Page Protect 48 fuser assembly 141, 143, 147
model number 7 pages per minute 7, 9 laser/scanner assembly 141,
models, features 2, 66 pages, demo 101 144, 147
motor paper paper pickup assembly 141,
operations 51 breaking reams 123 144, 147
multifeeds capacity 7 pickup roller 141, 145, 147
replacing separation pad 38, curled 119, 122 printer exchange 138
71 heavy 24 separation pad assembly
troubleshooting 122 jam detection operations 58 141, 145, 147
152 Index ENWW

service manual 142, 145, 147 disconnecting 64 repetitive defects 117
transfer roller 141, 145, 147 engine power assembly 53 repetitive image defect ruler
trays 141, 144, 147 part numbers 141, 143, 147 129
voltage 137 removing 87 scattered toner 119
partial characters, troubleshooting testing high-voltage 127 skewed pages 118, 122
113, 118 power switch, locating smears 115
parts HP LaserJet 1010 series printers specks 113
ordering 134 5 water droplets 121
removing and replacing 64 HP LaserJet 1020 printer 6 white stripes 120
user-replaceable 35, 68 power-on functions, control panel wrinkled pages 121
parts removal order 67 100 print servers, ordering 135, 136
path ppm (pages per minute) 7, 9 Printer Command Language (PCL)
feeding operations 56, 57 preservice checklist 64 49
print, cleaning 31 pressure roller, operations 56 printer drivers, ordering 134
PCL (Printer Command Language) primary charging roller printer exchange 138
49 operations 55 Printer Job Language (PJL) 49
photosensitive drum power supply 53 printer separation pad
inspecting 111 print cartridge area, cleaning 32 life expectancy 28
operations 55, 56 print cartridge door locating on LJ 1010 series 5
rotation functional checks 126 locating on LJ 1010 series 4 locating on LJ 1020 printer 6
photosensors locating on LJ 1020 printer 6 operations 56
jam detection operations 58 removing 77 part number 141, 145, 147
locating 58, 131 print cartridges replacing 38, 71
paper feed system 56 checking 111, 127 printing
physical specifications 9 drum rotation check 126 loading media 25
pickup delay jams 58 extending life of 48 troubleshooting 99
pickup roller life expectancies 28 printing, troubleshooting 122
cleaning 34 operations 55, 56 priority feed slot
operations 56 part numbers 135 capacity 7
part number 141, 145, 147 recycling 13 feeding operations 56
replacing 35, 68 redistributing toner 111 loading 25
pickup solenoid (SL001) refilled 13 locating on LJ 1010 series 4
locating 58, 131 removing 65 locating on LJ 1020 6
operations 56, 58 print density priority input slot
pickup stationary jam 58 troubleshooting 113 feeding problems,
PJL (Printer Job Language) 49 voltage operations 53 troubleshooting 122
pliers, required 64 print path processor, formatter 47
ports cleaning 31 production code 7
communication operations 47 feeding operations 56, 57
locating on LJ 1010 series 5 PRINT period 60 Q
locating on LJ 1020 printer 6 print quality, troubleshooting quality, troubleshooting
LPT, troubleshooting 99 about 111 about 111
power blank pages 111 blank pages 111
control operations 50 characters, misprinted 118 characters, misprinted 118
specifications 10 curled paper 119, 122 curled paper 119, 122
power receptacle, locating dropouts 113 dropouts 113
HP LaserJet 1010 series printers faded areas 120 faded areas 120
5 gray background 114 gray background 114
HP LaserJet 1020 printer 6 lines 114 lines 114
power supplies loose toner 116 loose toner 116
ENWW Index 153

repetitive defects 117 supplies 28 locating on LJ 1010 series 5
repetitive image defect ruler replacing locating on LJ 1020 printer 6
129 field replaceable units (FRUs) operations 56
scattered toner 119 137 part number 141, 145, 147
skewed pages 118, 122 main input tray 40, 73 replacing 38, 71
smears 115 order of 67 separation stage, image formation
specks 113 output-bin extension 41, 74 process 55
water droplets 121 parts 64 serial number 7
white stripes 120 pickup roller 35, 68 service manual part numbers
wrinkled pages 121 separation pad 38, 71 142, 145, 147
replacing parts 35 settings, isolation of 49
R reports, troubleshooting 101 signals, VIDEO 60
RAM reset, cold 100 size
formatter 47 residual paper jams 58 margins, minimum 112
Ready light Resolution Enhancement printer 9, 18
HP LJ 1010 series patterns technology (REt) 8 sizes
102 resolution, specifications 7 media 21
HP LJ 1020 patterns 106 revision level 7 skew, troubleshooting 118, 122
locating 19 right side cover, removing 75 smears
power-on functions 100 rollers troubleshooting 115
reams, breaking 123 cleaning pickup 34 smears, toner 115
rear panel, removing 77 image formation operations software
recycling print cartridges 13 54 installation, troubleshooting
redistributing toner 111 paper feeding operations 56 99
reduction settings 112 part numbers 141, 145, 147 ordering 134
refilled print cartridges 13 power supply 53 solenoid (SL001)
regulatory statements 14 repetitive image defect ruler locating 58, 131
removing 129 operations 56, 58
ECU 92 replacing pickup 35, 68 space requirements 9, 18
engine power assembly 87 transfer, cleaning near 30 specifications
front cover 82 transfer, removing 84 acoustic emissions 11
fuser assembly 89 rotation test 126 card stock 24
fuser cover 77 ruler, repetitive defect 129 electrical 10
laser/scanner assembly 96 envelopes 23
left side cover 77 S labels 23
order of 67 scanning exposure stage, image letterhead 22
paper pickup assembly 91 formation process 55 media 21
parts 64 scatter, toner 119 physical 9
power assembly 87 schedules, HP Technical Training transparencies 22
print cartridge 65 134 specks, toner 113, 119
print cartridge door 77 screwdrivers, required 64 speed
rear panel 77 screws data transfer 48
right side cover 75 self-tapping 64 printing 7, 9
transfer roller assembly 84 types of 137 processor 47
repetitive defects, troubleshooting sensors spots
117, 129 jam detection operations 58 troubleshooting 115
replacement intervals locating 58, 131 stages, image formation 55, 124
extending print cartridge 48 paper feed system 56 static eliminator, operations 55
recycling used print cartridges separation pad static precautions 64
13 life expectancies 28 stationary jams 58
154 Index ENWW

status information, relaying 47, power supply 53 smears 115
49 removing 84 software installation 99
STBY (Standby) period 60 transfer stage, image formation specks 113
storage environment, specifications process 55 spots 115
9 transparencies water droplets 121
storing paper 122 cleaning print path with 31 white stripes 120
stripes, vertical white 120 loading 25 wrinkled pages 121
supplies specifications 22 two-way communications 47, 49
life expectancies 28 trays type, setting media 26
ordering 134 capacities 7
support, technical 134 jams, clearing 42, 108 U
loading media 25 unplugging printer 64
T locating on LJ 1010 series 4 USB port
teardown tree 67 locating on LJ 1020 printer 6 locating on LJ 1010 series 5
technical support 134 media sizes supported 21 locating on LJ 1020 printer 6
Technical Training 134 multifeeds 122 USB ports
temperature part numbers 141, 144, 147 operations 47
fuser settings 116 replacing 40, 73 user-replaceable parts 35, 68
specifications 9 troubleshooting
storing paper 122 basic 98 V
tests blank pages 111 vacuums, cautions against 32
continuous self 100 characters, misprinted 118 ventilation requirements 18
drum rotation 126 control panel 98, 100 vertical defects, troubleshooting
half-self functional check 124 control panel lights, HP LJ 1010 117
high-voltage power supply series 102 vertical lines, troubleshooting
127 control panel lights, HP LJ 1020 114
text, troubleshooting 113, 118 106 vertical white stripes,
timing diagram, general 61 control panel pages 101 troubleshooting 120
toner curled paper 119, 122 VIDEO signals 60
cloth, ordering 136 dropouts 113 voltage
image formation operations drum rotation check 126 high-voltage power supply 53
55 faded areas 120 overvoltage protection 53
loose, troubleshooting 116 fatal errors, HP LJ 1010 series part numbers 137
redistributing 111 printers 105 power supplies 53
scattered, troubleshooting feeding problems 122
119 half self-test 124 W
smears, troubleshooting 115 jams, clearing 42, 108 WAIT period 60
specks, troubleshooting 113, lines 114 warranty
119 loose toner 116 extended 12
waste cleaning operations 56 LPT ports 99 refilled cartridges, impact on
toner cartridges. See print media 22 13
cartridges multifeeds 122 waste toner receptacle 56
tools, required 64 print cartridges 111 water on pages, troubleshooting
top-cover assembly, removing 77 print quality 111 121
trailing edge, detection 58 printing 98, 99 wave, troubleshooting 119, 122
Training, HP Technical 134 repetitive image defect ruler websites, ordering parts 134
transfer roller 129 weight
cleaning around 30 scattered toner 119 print cartridge 111
operations 55 skewed pages 118, 122 wiring diagram 130
part number 141, 145, 147 smeared toner 115 wrapping jams 58
ENWW Index 155

wrinkled pages, troubleshooting
121, 122
writing stage, image formation
process 55
156 Index ENWW

2005 Hewlett-Packard Development Company, L.P.
www.hp.com
*Q5911-90945*
*Q5911-90945*
Q5911-90945

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HP LaserJet 1010, 1012, 1015 and 1020

2005 Copyright Hewlett-Packard Microsoft and Windows are U.S.

Install the product securely on a stable

Install the product in a protected location

If the product does not operate normally, see

2 Installation and operation

5 Removal and replacement

7 Parts and diagrams

Table 1-1 Physical specifications....................................................................................................................9

HP LaserJet 1010 printer

Prints up to 12 pages per minute (ppm)

10 seconds or less to first page out

600 x 600 dpi

150-sheet input capacity (75-g/m2 [20-lb] media)

125-sheet output bin capacity

A priority feed slot

A horizontal paper-feed path

8 MB of RAM (not expandable)

HP LaserJet 1012 printer

Prints up to 14 ppm on A4-size media and 15 ppm on letter-size media

Networking support through HP Jetdirect devices

HP LaserJet 1015 printer

16 MB of RAM (not expandable)

A host-based driver and HP PCL 5e driver

A USB port and a parallel port

2 Chapter 1 Product Information ENWW

10 seconds or less to first page out

150-sheet input capacity (75-g/m2 [20-lb] media)

125-sheet output bin capacity

A priority feed slot

EconoMode (saves toner)

2,000-page print cartridge

A USB 2.0 Hi-Speed port

ENWW Product configurations 3

5 CANCEL JOB button

7 Priority feed slot

8 Main input tray

4 Chapter 1 Product Information ENWW

12 Parallel port (HP LaserJet 1015 printer only)

ENWW Overview of product 5

Figure 1-3 Front and right-side view (HP LJ 1020 printer)

5 Priority feed slot

6 150-sheet main input tray

Figure 1-4 Back and left-side view (HP LJ 1020 printer)

6 Chapter 1 Product Information ENWW

The label also contains power-rating and regulatory information.

NOTE Actual print cartridge life depends on specific usage.

ENWW Overview of product 7

PCL 5e (HP LaserJet 1015 printer only)

8 Chapter 1 Product Information ENWW

Model Height Depth Width Weight

Model Print resolution (normal) Print speed (A4-size media)

HP LaserJet 1010 printer 600 x 600 dpi 12 ppm

HP LaserJet 1012 printer 600 x 600 dpi 14 ppm

HP LaserJet 1015 printer 600 x 600 dpi 14 ppm

HP LaserJet 1020 printer 600 x 600 dpi 14 ppm

Humidity: 10 to 80% relative humidity (no condensation)

ENWW Product specifications 9

Table 1-4 Power requirements