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Process Analysis

Process is a set of sequential activities carried out in a predetermined order to deliver value to its customers. All organisations on the face of earth have finite number of processes and can be categorised as primary, secondary and management process. Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change. We will unravel process analysis and its elements such as identify gaps and areas to improve, identify root cause, generate and evaluate options, SIPOC and value stream mapping. Learning Outcomes: 1. Understand the technique and its purpose 2. Gain insights on when and where to use the technique 3. Apply the technique in their day-to-day business analysis activities 4. Identify the software tool associated with the technique. Fhyzics Business Consultants Private Limited - An Endorsed Education Provider of IIBA®, Canada.

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254 views13 pages

Process Analysis

Process is a set of sequential activities carried out in a predetermined order to deliver value to its customers. All organisations on the face of earth have finite number of processes and can be categorised as primary, secondary and management process. Process analysis assesses a process for its efficiency and effectiveness, as well as its ability to identify opportunities for change. We will unravel process analysis and its elements such as identify gaps and areas to improve, identify root cause, generate and evaluate options, SIPOC and value stream mapping. Learning Outcomes: 1. Understand the technique and its purpose 2. Gain insights on when and where to use the technique 3. Apply the technique in their day-to-day business analysis activities 4. Identify the software tool associated with the technique. Fhyzics Business Consultants Private Limited - An Endorsed Education Provider of IIBA®, Canada.

Uploaded by

Stella-Jebas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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BABOK v3 Demystified

Webinar Series
Chapter: Chennai IIBA Chapter
Date & Time: 30-Mar-17 | 6:30 to 7:30 PM IST
Topic: Process Analysis
Presenter: Mohan Kumar Subramani, CBAP
Process Analysis
Process analysis assesses a process for its efficiency and
effectiveness, as well as its ability to identify opportunities for
change.

Process analysis is used for various purposes including:

Recommending a more efficient or effective process

Determining the gaps between the current and future state of a


process

Understanding factors to be included in a contract negotiation

Understanding how data and technology are used in a process, and


analysing the impact of a pending change to a process

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Process Analysis
Common changes made to processes in order to improve them
include:

Reducing the time required to complete a task or tasks in the


process

Modifying interfaces or hand-offs between roles and organizational


units to remove errors, including the reduction or elimination of
bottlenecks

Automating steps that are more routine or predictable

Increasing the degree of automation in the decision making required


by the process

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Elements: Identify Gaps and Areas to Improve
Identifying gaps and areas to improve helps to identify what areas are in
scope for analysis

Identify gaps between the current and desired future state

Identify what gaps and areas are value and non-value added

Understand pain points and the challenges of the process from multiple
points of view

Understand opportunities to improve the process from multiple points of


view

Understand the relationship of the gaps and areas to improve to changes


in the enterprise

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Elements: Identify Root Cause
Identifying the root cause of the gaps and improvement areas ensures that
the solution addresses the right gap and area.

When identifying the root cause, business analysts understand:

There may be multiple root causes

The inputs leading to the gap or area of improvement

Who the right people are to identify the root cause, and

The current measurements and motivators in place for those


owning or performing the process

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Elements: Generate and Evaluate Options

Generating options and alternative solutions to solve for the gap or area of
improvement helps the team evaluate and see different points of view for
improving the process .

It is important for stakeholders to be involved in identifying the impact,


feasibility, and value of the proposed solution relative to alternative
options.

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Elements: Common Methods
SIPOC :

SIPOC is a process analysis method that originates in the Six Sigma


methodology and has been more commonly adopted as a process
analysis method outside of Six Sigma.

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Elements : Value Stream Mapping (VSM)
Value stream mapping (VSM) is a process analysis method used in Lean
methodologies

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Strengths
Ensures solutions address the right issues, minimizing waste

Many different techniques and methodologies can be used and


provide teams with great flexibility in approach

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Limitations
Can be time-consuming

There are many techniques and methodologies in process


analysis. It can be challenging to decipher which to use and how
rigorously to follow them, given the scope and purpose

May prove ineffective at process improvement in knowledge or


decision intensive processes

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About Fhyzics

Fhyzics, a leader in Business Analysis Services and Training, is an


Endorsed Education Provider [EEPTM] of International Institute of
Business Analysis [IIBA], Canada.

www.fhyzics.com

For more details about our course, please speak to Bharathi at


+91-900-305-9000

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Thank You
Webinar Platform
Compliments from
Fhyzics Business Consultants Private Limited

Presented By
Mr. Mohan Kumar Subramani, CBAP
Business Analysis Faculty

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