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    Answer These Following Questions.: Tutorial 8

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    wirdina
    The document contains a series of questions about support services for distributed systems. It asks about: 1) Four types of help facilities: help desk, documentation, training, and online help. 2) Three examples of problems in distributing help systems: multilingual support, context sensitivity, and integration across platforms. 3) The difference between training manuals, which teach users new skills, and operational manuals, which provide instructions for common tasks. It then lists true/false statements about support services topics like usability, licensing, risk management, accountability, and directory services. The document is assessing understanding of key concepts in distributed system support.

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    Answer These Following Questions.: Tutorial 8

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    wirdina
    12 views2 pages
    The document contains a series of questions about support services for distributed systems. It asks about: 1) Four types of help facilities: help desk, documentation, training, and online help. 2) Three examples of problems in distributing help systems: multilingual support, context sensitivity, and integration across platforms. 3) The difference between training manuals, which teach users new skills, and operational manuals, which provide instructions for common tasks. It then lists true/false statements about support services topics like usability, licensing, risk management, accountability, and directory services. The document is assessing understanding of key concepts in distributed system support.

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    dist.management systems

    Original Title

    Dsm Tutorial 8

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    The document contains a series of questions about support services for distributed systems. It asks about: 1) Four types of help facilities: help desk, documentation, training, and online help. 2) Three examples of problems in distributing help systems: multilingual support, context sensitivity, and integration across platforms. 3) The difference between training manuals, which teach users new skills, and operational manuals, which provide instructions for common tasks. It then lists true/false statements about support services topics like usability, licensing, risk management, accountability, and directory services. The document is assessing understanding of key concepts in distributed system support.

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    Download as docx, pdf, or txt
    12 views2 pages

    Answer These Following Questions.: Tutorial 8

    Uploaded by

    wirdina
    The document contains a series of questions about support services for distributed systems. It asks about: 1) Four types of help facilities: help desk, documentation, training, and online help. 2) Three examples of problems in distributing help systems: multilingual support, context sensitivity, and integration across platforms. 3) The difference between training manuals, which teach users new skills, and operational manuals, which provide instructions for common tasks. It then lists true/false statements about support services topics like usability, licensing, risk management, accountability, and directory services. The document is assessing understanding of key concepts in distributed system support.

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    © All Rights Reserved
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    of 2

    Semester March

    BMIS 33243 DSM (CH6: SUPPORTING SERVICES) TUTORIAL 8 11 May 2017


    2017

    ANSWER THESE FOLLOWING QUESTIONS.

    1. List FOUR (4) types of help facilities.


    2. Discuss THREE (3) examples of problem that might arise in distribution of help systems.
    3. Differentiate between training manuals and operational manuals.
    4. Please state T for true and F for false of these following questions.

    a) Risk associated with poor usability can be avoided by ensuring good supporting
    services.
    b) One of the solutions in license control for support services is providing a set of single
    licenses assigned by user or processing elements.
    c) In business risk management, cost related risk gives impact in lower projected gains
    in productivity for the enterprise.
    d) The accountability objective is to express opinion on the fairness with which the
    records represent the actual position of the company.
    e) Audit trail is to trace transaction back to their origins in order to verify that they were
    carried out by someone who was properly authorized.
    f) Accounting records to be held for long periods can be kept using paper, microfilm,
    magnetic media or optical recording media.
    g) The objective of help support is to ensure data to be retrievable and retrieval tools be
    available on all systems.
    h) Better techniques coming to overcome problems of context- sensitive help is
    hypertext styles of information organization, multi-level help services and full-text
    database.
    i) Online help desk is the online training systems that provide specialist support for
    users.
    j) The really smart help system will respond to users by judging the amount of mistakes
    done by users.
    k) The problem of distribution in help services is it requires for multilingual help
    facilities.
    l) The objective of directory services is to provide information to users and application
    about the location of entities in a distributed system.
    m) Yellow pages directory provides services matching needs of clients to the services
    offered by vendors.
    n) Security is the issue in providing directory services as users and application needs
    some way of getting information about external systems.
    o) License management governs the availability of the software, control the use of
    licensed software within the network.
    p) The good support services enable system administrator to perform their
    management function like obtain info about service they are managing, make
    decisions and perform control actions.
    q) In presenting interface as part of user management tools numbering format seems
    suitable for human.
    r) Two ways of performing updates: pro-active and reactive.
    s) The problem of integration with various programming languages is incompatible
    communication mechanism and data representation.
    Semester March
    BMIS 33243 DSM (CH6: SUPPORTING SERVICES) TUTORIAL 8 11 May 2017
    2017

    t) Object oriented languages like Prolog and LISP is for expert and knowledge based
    systems.

    Submit your works after the class ends via Edmodo.

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