Isaac Hilton

UNIT 15 INSTALLING
AND MAINTAINING
SOFTWARE
Contents
Understand the benefits and implications of installing and maintaining software
in technology systems........................................................................................... 3
Explain the benefits of installing and maintaining software for two different
technology systems.

(2A.P1) 3
Review how installing and maintaining software in one technology system
could improve productivity for an individual or organisation.

(2A.M1) 3
Discuss the strengths and weaknesses of software for a given technology
system. (2A.D1......3
Plan installation and maintenance of software in a technology system.................3
Describe the purpose and client requirements for installing and maintaining
software in a technology system........................................................................3
Produce a plan for installing and maintaining software in a technology system
including:............................................................................................................ 3
a list of installation and maintenance activities...........................................3
a description of software resources required for an installation or upgrade.3
a description of customisation tools and techniques....................................3
a test plan.................................................................................................... 3
Produce a detailed plan including reasons why alternative ideas for installing
and maintaining software have been discarded.................................................3
Justify final decisions, explaining how the technology system will fulfil the
stated purpose and client requirements, describing the impact of any
constraints on the plan....................................................................................... 4
Install, maintain and test software in a technology system...................................4
Install and maintain software in a technology system that includes the: (2C.P4)
4
Installation or upgrade of one operating system..........................................4
Installation or upgrade of at least two different software applications.........4
Customisation of at least three different components in software
application(s)...................................................................................................... 4
Test the modified technology system for functionality against the purpose, and
repair any faults as necessary.................................................................. (2C.P5)
4
Install and maintain software in a technology system, using appropriate tools
and techniques to protect the data and system settings, demonstrating
awareness of the user requirements and taking account of usability...... (2C.M3)
........................................................................................................................... 4
Test the modified technology system, gather feedback, and use it to improve
the technology system for functionality, productivity and user experience.
(2C.M4) 4
Refine the modified technology system in order to improve productivity, taking
account of feedback.

(2C.D3) 4
Task 1 - Understand the benefits and
implications of installing and maintaining
software in technology systems

The benefits of installing and maintaining. (2A.P1)

Installing: Installing software onto a computer is very important to making
sure that you have the latest versions of useful tools, it does sometimes
improve the quality of the performance but it changes the effects
depending on what it was designed to do, such as Notepad+ to
Photoshop.

Maintaining: Keeping software up to date is an essential part of a

computer system; it could be from communication to anti-virus software.
They are all extremely useful parts of having a computer making its
processing power good like brand new computer.

A benefit of installing and maintaining software for a system is the having

tools and other assets to help the user with tasks for their job, this useful
as a computer system is greatly more productive for the user than using a
physical scrap book.

Another advantage or benefit of obtaining the software is having

protection against viruses and problems with the computer. By having
some specifically designed software that is programmed to do scans on
the computer is a priority when it comes to the security field.

Explain how installing and maintaining software would

improve productivity. (2A.M1)
Installing: If an organisation installs software onto all the computers in the
sections of the organisation then the admin can ensure that the
employees are doing an efficient job, also by installing some software
such as (e.g.) Sims which is a good program allowing the admin to give
presentations and take command over other computers within the facility.

How installing software can improve the productive style of the workers;
the software that would be installed is planned to improve the work
environment and by having the software on the computer system, there
will be optional scans for the system and tools from the software to allow
the user to get more additional opportunities in adding extra quality to the
work.
Maintaining: By making sure that the software that is being use is up to
date and fully functional is important to ensuring that the things like the
version is updated and doing this will have an impact on the quality of
work or entertainment is produced.

Procedures: for some software, maintaining the software is mandatory

because they company that has made the software needs to increase the
progression in their product, including having the clients equipment up to
date so they send installations for the software to the user to update their
software, this is to help the user. The updates are free but an upgrade for
the software isnt so the company charges the user, as this happens, it is
maintaining the software.

Give strengths and weaknesses of software towards the

given system (2A.D1)
Weakness: The computer system that the CEO is using contains an
operating system that is out of date and the software that is being used
the time is malfunctioning. These are certainly problems as confidential
data is being lost, and having this CEO wants to have a check through an
Audit to ensure that the information about the systems equipment is
accurate and not misleading.

Another weakness: Due to the company lacking some of the basic

requirements of good communication, security and useful tools for its
employees, the old system is clearly not at a good enough quality to be
capable of doing an adequate production of creating a suitable
technological environment for the company and its workers.

Strength: The software that will potentially be installed with improves the
productivity and general performance. The systems speed, style and
accuracy will be improved and increased to have a good CPU; this will
increase the usefulness of the CEOs computer system.

Strength: The anti-virus will be using scans and system checks for the
computer allowing the user to access a wider range of detailed forms and
configurations that are inside of the computer system giving the user
(having the required amount of knowledge) the option of modifying,
maintaining and securing the areas the need change to benefit the
system.

Features: Improved; processing, security, system options.

Task 2 - Plan installation and maintenance
of software in a technology system
Describe the purpose and client requirement for the
task in hand (2B.P2)
Purpose: In the brief the CEO wants a newer up to date computer system that
boots up, loads applications and complete job fully, so I have installed software
that is designed to make the applications easier to use, some of the tasks that
are needed to be undertaken are completed adequately. These pieces of
software are mixed in with utility software offering more options towards the user
having access to some more useful tools; this is to make the small tasks and
other required work to be done at an increased rating including getting the CEO
happy with outcome of the whole computer system that they would be using.

Client requirements: Throughout doing this project, I am in need to follow the

client requirements when upgrading, installing and maintaining the software.
These client requirements are under the brief idea of having a new system that
comes with installed software to improve the experience of the CEO and in doing
this I have been giving a limited budget to installed software that is; to protect
the computer system from viruses, increased processing, and a good
communication system. This will be done with some basic software that will do a
rudimentary required effect towards these client requirements.

Produce a plan for installing and maintaining software

in a technology system including: (2B.P3)

List of installation and maintenance activities

The table below is giving a description of the software and the expected
outcomes for an if situation when it comes to installation. It also contains
the outcomes and solution to the installation.
Software Description Expected Actual Fails/problems
outcome outcome
MacAfee This is used Install, setup Installed N/A
for anti-virus the without
protection, preferences problems
encryption, based upon
Email, etc. the settings of
the computer
Outlook Primarily used This is Sign in took Sign in failed
for emailing designed for several a several
services business attempts with times
communicatio success
ns and to
ensure a high
level of
security
Excel This is a Install and Installed and N/A
database keep up to setup
software date as this
specifically software has
made to hold many tools
confidential such as DBMS
information.

Resources required for an installation or upgrade

Installations: This is found on company website or through advertisements. The
computer is made to ask the user if they are truly sure that the software that is
about be installed is what the user wants, and in doing so the run option is
meaning that the software is given permission to do whatever they want to the
computer system if the user has agreed to the terms and conditions.

Upgrade: The best and one of the only ways to upgrade the software already in
use is to go onto the software itself and it will give the option to or by going onto
the origin of the software then there is usually an option to update it.

Customisation tools and techniques

Talking about custom software, its going to cost more compared to off-the-shelf
software as it takes longer to make and the programmer need to do the
customizations to the specifications requested. Creating software isnt hard but it
takes dedication and time as there is a lot of planning, designing and
programming involved, so it can take a lot of effort as well as needing a team to
help due to the amount of work that is normally required to make it.

One person making some pieces of software can be extremely hard but not
impossible but that person most likely wont be able to think of all the ideas
when it comes to layout, wording, programming and the overall attraction of the
software so the task for all software has been a team effort and their techniques
are at a very good quality as the team has experience or as individuals they are
at a professional level.

Test plan
This is a test plan introducing software and what is does in the form of a
description, this will also include my expected outcome and the actual outcome.
There are potential problems and I will be explaining them if any are found.

The table below is showing the installed software including a description

and outcomes that have happened and some problems that have
occurred with the solutions or ways of how to resolve the problem.
Software Description Expected Actual Problems/how
outcome outcome to resolve
AVG Designed to To download Goes into N/A
be anti-virus and have place
software security on accordingly
the system
Adobe reader Made to be For the Downloaded Download
able to read software to do and setup error. Was
PDF files its job and get with a fixed with a
downloaded download manual
without any error restart to the
issues computer
system
Microsoft It contains Download Downloads N/A
office other software without faults without error,
such as excel, and run fully runs as
word and without given
PowerPoint. It problems permission
is also a part
of the Mac
operating
system.

Give a plan with reasons why other ideas have been

discarded (2B.M2)
Installation: I will be using the disks and online sites to download the software
onto the computer system and in doing so; it will need to be setup by inserting
relevant information allowing the software to be able to help the user with using
its tools effectively.

Depending on what software the user is downloading and the general CPU or
processing power the users computer system can withhold, can vary the amount
of KB, MB, or GB needed to download as so many pieces of software have a
massive difference in size.

Maintaining: When I am maintaining the software, I am really just finding out if

weather there is an update to be downloaded or changing to another model
which for most pieces of software companies (for being a customer for a long
time) then they tend to give it out either for free or by giving a discount. The all
companies want to make money off of their software but simple things like
getting the user to maintain the software isnt something worth going for profit
from. Maintaining software isnt hard, though if the software is old and requires
multiple updates then there is a greater chance that it will take longer and if a
user is using another (online) piece of software then the frames will decrease
dramatically as well as the connection to the network.

Justify any decisions for the final product and

demonstrate awareness of the purpose and
requirements also any constraints. (2B.D2)
Justification - As the installed software is designed to undertake tasks that will
make the users experience and life easier when it comes to work ethics. The
software that has been installed has advanced programming and each piece of
the different software types are to handle the technical sides of; Contacts,
security and management, this is for the user to control with the working
environment though, due to the tight budget, the software that has been
installed isnt the best software that is available to the company and could be
offering a greater performance inside the computer system, making the overall
process of the daily company tasks and projects increase in productivity and
their working progression is likely to improve.

The installations of software are going to fit in the state purpose and the client
requirements because they are going to do the following;

Contact: The emails can easily be done through an online site application such
as Outlook and Skype which are both extremely productive when sending
business email or having conversations.

Skype for one of the examples is good because it gives the ability of have a face
chat and voice call, and the messaging is almost instant making it useful for fast
and creative ways of communication between employees. Outlook is designed
more on the side of focusing on the format and layout of the emails and the
general letters between clients and the business employees. It is also very useful
for managing communication between employees, employers and clients to
ensure that there is no confusing and better organisation.

Security: AVG is anti-virus software; it is made stop/prevent attacks from viruses

and other similar mal-ware insurgents. It is an extremely good piece of software
that has gotten many good reviews and is at a good quality of protection from
potential threats to the computer system.

The software that would be installed will also be a good layer of protection for
communication for both business and confidential information. This is advantage
for the computer system as there would be a massive grant of access to
employees detail including clients as well as a danger of there being a way of
phishing method of computer manipulation.

Management: In the management sector, there will be tools on all software to

allow the user to be able to change the layout and structure of communication
from the help option to the messaging through emailing software such as the
spam filter button. As there are so many different designs of software and uses,
it is going to be a different type of management for each as it could be for
communication or just for file management and information on clients or
employees.

Task 3 - Install, maintain and test software

in a technology system
Install and maintain software in a technology system
that includes the: (2C.P4)

Installation or upgrade of one operating system

Installation: For the computer system I was installing the operating system
didnt have one already inside, it had to be taken into the BIOS settings to make
sure that I was connected to the network, this was the start of the installation but
I had to ensure that all of the computer settings were configured and to make
sure that was going to start to work on a fully functional computer system.

Upgrading: The operating system for the computer that has recently been
installed will already be up to date and there will be no new upgrades, though
the older version will require some upgrades with updating as it will be less
useful and the utility software that its function is connected and controlled to
will have some features that the new system will have and the old version will
require.

Installation or upgrade of at least two different software

applications
Installing: The two main pieces of software that I installed were, AVG and
Microsoft Office. This was because the computer needed an anti-virus software
as well as some software of word, excel and PowerPoint.

Upgrading: If given software (e.g.) Anti-virus software I needed to be upgraded

then it is most likely to be for security purposes, most of the upgrades that are
required to be made are because the makers are introducing a new layout,
security, etc.

AVG: The AVG software is design to keep the computer system secure and well
managed when it comes to online safety. It gives different options for online and
indoor security for the users computer system. The main options that would be
available are with the settings, firewall and the option for system scans to check
for any viruses and different types of malwares.

Microsoft Office: Office software is as part of a mixture of applications such as

word for documentation, PowerPoint for presentation and Excel for the
databases. The Microsoft company has made gaming consoles, utility
applications, software and hardware products that changes with a variety of
option to choose from.

Customisation of at least three different components in

software application(s)

Software Image Description

Microsoft Office In this picture it is
showing that I have
added some more
information about the
Microsoft office software
as well as about their
services and file
management. I have
done this because the
document hasnt
included much
information to include
the smaller settings.
Operating system I have adjusted also
added some of the
information on the
table, this was on the
External hardware
settings. This was
because I dont think
there was enough detail
on those parts to fully
show the specs.

AVG anti-virus In this picture I have

included some of the
design and features of
the software including
the options of what the
software can do.

Purchasing software;

Off the shelf: This form of purchase is where the manufacturer is using software
that has already been made for their clients, this works out being cheaper.

Custom made: For many manufacturers they will offer the custom made software
choice though it will cost more as they will have to abide by the specifications of
the client and the type of software that is being made isnt going to be different
to the of the shelf other than the details of what the client wanted differently.

Test the modified technology system for functionality

against the purpose, and repair any faults as necessary.
(2C.P5)
Testing: I have done robust testing on the software that has been installed and
setting up the software to make sure it is compatible with the operating system
and the computer system was successful in maintenance including running the
software to make sure it does come on which it does.

Functionality against the purpose: The software that has been installed has
started up as predicted and the setup has been executed correctly making the
software run accordingly. The software that is on the computer system is a
product that is a necessary piece in making the upgrade for productivity in the
communication, security and processing worth getting.

Faults: There werent any faults as far as the downloading and running go. The
software that was run created a shortcut to the software as it should always do
as well as the usage was giving a more than adequate performance.

Install and maintain software in a technology system,

using appropriate tools and techniques to protect the
data and system settings, demonstrating awareness of
the user requirements and taking account of usability.
(2C.M3)
Protection of information: The process of installation for the hardware, I had
to make sure that I was backing up my data so I needed an external hard drive to
save the data on, this will ensure that I will have the memory that I need isnt
lost. The reason this data will be at risk of being lost is when interacting with the
components of a computer, the information that is inside is always at risk. The
equipment that I used will help prevent the loss but the information will always
need to be backed up just in case of any failures in the system. The tools that I
was referring to are designed to make sure there isnt any statically electrical
shock between the user and the equipment; this is one of the major safety
precautions when it comes to computer maintenance.

Usability: Some of the software that is being installed has been made to protect
the users data, this software on needs maintenance as it runs by its self and
when there is something that appears, it will notify the user on what comes up
on the scans.

Test the modified technology system, gather feedback,

and use it to improve the technology system for
functionality, productivity and user experience.
(2C.M4)
Feedback: I created a series of questions based around relevant information on
the modified system. The people that answered the question gave very useful
comments as well to imply that there werent many if any problems though it
could turn out to be better than the actual outcome. I reflected on this new
information about the system and took it into consideration to modify the system
even more.

Functionality: The software that has been installed will work because they have
been programmed by professionals and the software does a good enough job to
get recommendations and good reviews. After the installations, all the tools and
other assets of the software were aligned and run to their programming. This
clearly represents some form of functionality in the software.

Productivity: The installations will fulfil their purpose and with users have the
ability of using the software to help with the security and communications it will
have a good implication on the productivity of the employees and the job
environment including some of the software that was installed for the
information inputs.

User: The user requirements were giving a the statement of needing good
security, communication and a generally well performing computer system, this
target was met by giving Central employment the requisite software to ensure
that the computer system that was required including the limited budget on the
task in hand was good enough to do the job that the company needs.

Refine the modified technology system in order to

improve productivity, taking account of feedback.
(2C.D3)
Refinement: The way all software has been made by companies, they will
require permission from the user for any updates and upgrades to be done; this
can be turned off in the settings. The refinement I have made to the software for
this is that if there is payment or access to certain files or system settings then
the user is notified as the software notices require many pages to be read and
most of the time, users are willing to read that much for an update or upgrade.

Feedback: The feedback on the upgraded system has been mostly positive,
although there were some negatives that were well given. The comment section
was small but still useful as the opinions that were given had quite different
perspectives such as the low spending on the security. After having an analysis
over the feedback I have decided to switch the security because out of all the
sections that was the important, the security for the company is the priority for
the companys clients and staff.

Improved productivity: The software installed has been installed because the
company Central employment wants a better computer system for increased
productivity, communication and security. This new software that has been
installed and will be used for such purposes, whilst doing the employees job the
software will be acting as tools to make sure that the work is being done a
reasonable rate and this will be improved productivity. The idea is being briefed
through the client requirements and has been made clear that there is a
production rate that is in need to be increased for the companys standards.

The software that has been installed is the upgrading type compared to the old
versions/types of software that was originally on the computer system, this
means that the newer software that has been installed contains an increased
warranty due to the reliability and the quality. This is a refinement to the
computer system that is extremely beneficial towards any computer.