Instruction Manual on

Subscriber
Registration/Re-Registration

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Contents

INSTRUCTIONS ON REGISTRATION/RE-REGISTRATION...................................................... 35
1.1 General...................................................................................................................................... 35
1.1.1 Prerequisites .................................................................................................................. 35
1.1.1.1 New Subscribers......................................................................................................... 35
1.1.1.2 Existing Subscribers ................................................................................................... 35
1.1.2 Procedure ....................................................................................................................... 36
1.2 Photograph.......................................................................................................................... 36
1.2.1 Customer Produces a Photograph................................................................................ 36
1.2.2 Customer Prefers Being Photographed........................................................................ 37
1.2.3 Steps in taking a photograph......................................................................................... 37
1.2.4 IMPORTANT POINTS TO NOTE WHEN YOU SEND THE PHOTOGRAPH VIA MMS
.................................................................................................................................................. 38
1.3 Instructions in Filling the Registration/Re-Registration Form- Prepaid.................................. 38
1.4 Instructions in Filling the Registration/Re-Registration Form- Post paid ............................... 39
Annexe-1 .................................................................................................................................... 41
FLOW CHART FOR REGISTRATION/RE-REGISTRATION PROCESS ......................................... 41
Annexe-2 .................................................................................................................................... 42
FREQUENTLY ASKED QUESTIONS (FAQs)................................................................................. 42
Annexe-3 .................................................................................................................................... 44
SPECIMEN OF COMPLETERD PRE PAID REGISTRATION/RE-REGISTARTION FORM ............ 44
Annexe 4 ................................................................................................................................. 45
SPECIMEN OF COMPLETERD POST PAID REGISTRATION/RE-REGISTARTION FORM ......... 45

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INSTRUCTIONS ON REGISTRATION/RE-REGISTRATION

1.1 General

The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) has directed

that all mobile phone subscribers must register with their respective network and prove
ownership of the SIM (Subscriber Identification Module) in their possession whenever
they are requested to do so by the security forces or police personnel.

In compliance with above instructions, Mobitel (Pvt) Ltd., will be registering all its new
and existing subscribers and the following guidelines are to be strictly adhered
throughout the process.

1.1.1 Prerequisites

All subscribers (both existing and new) are required to be present in person at
designated Mobitel Centers at the time of registration. If a parent or guardian wishes to
obtain a Mobitel connection for a child he/she should accompany the child.

1.1.1.1 New Subscribers

Following is the list of items required from a new subscriber who would need to
be present in person at the Center:

i. National Identity Card/Sri Lanka Driving License/Valid Passport

ii. Subscriber is expected to pose for a digital photograph at the Center. If the
customer does not wish to be photographed, a recent passport-size photograph
(3.5 cm X 4.5cm) conforming to passport specifications, should be produced.
iii. A copy of Billing proof (for Postpaid connections or Post paid Broadband
connections only)
iv. A copy of the Business Registration along with a Company Letter (registration
for connections under the company name)

1.1.1.2 Existing Subscribers

In addition to the items listed above (i~iv), existing subscribers are required to be
present in person and produce the SIM(s) they hold which they want to register.

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 1.1.2 Procedure

Instruct the subscriber to fill in the registration/re-registration form and you

should send in the digital photograph via MMS taken at the centre or attach the
photograph produced by the customer to the registration/re-registration form.
Fill and hand over the Temporary Mobitel Identification Certificate (MIC) to the
subscriber and inform him/her that the Permanent Mobitel Identification
Certificate will be delivered to his/ her registered address.

Note: You are totally responsible for the Temporary Mobitel Identification
Certificates delivered to you and you should account for the balance number of
MICs left in hand after issuing the MICs for Re-Registration/Registration.

Inform the customer that a confirmation text message will be sent to his/her
mobile upon successful registration, and the registration details of the SIM will
be received on the phone in the form of Mobitel Digital Certificate (MDC)
anytime thereafter when dialing #132#.

1.2 Photograph

Subscribers can either request to be photographed at the centre or bring in their own
photographs. Following section outlines the guidelines in taking the subscribers
photograph or validating a photograph he or she brings.

1.2.1 Customer Produces a Photograph

If the customer produces a photograph it should meet the following specifications:

I. The photograph should be 3.5 cm X 4.5 cm in Size

II. The photograph should not be more than 3 months old as of the date of
producing it for registration of the connection
III. The photograph should be taken according to the passport specification

To Activate the Mobitel connection being sold, capture the photograph attached
to the application with the Mobile phone and MMS to the short code 33333 or to
[email protected]

The subject on the MMS must be in the following format for activation and updating in
the system.

Mobitel Number NIC number

E.g. 071234567-812345678V

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 1.2.2 Customer Prefers Being Photographed

Guidelines to be followed:
I. Customer should face the camera, and the ears should be visible
II. Customer should not wear a Cap, Hat, Sunglasses, or any other accessory
which may block the visibility of the face
III. Picture should be taken against a white/light colored background

In order to photograph the customer the following are required

The Phone(Preferably 3G) used for activation should be compatible with MMS
and should have a built in camera (For Dealers and Sub Dealer) when activating
a pre paid connection only
Activate MMS settings by contacting our Customer Care hotline on 0712755777
The MMS should be sent using the same number used for the activation by the
Dealer or Sub Dealer
Good light source

The process of photographing would take approximately two minutes.

1.2.3 Steps in taking a photograph

Step 1: Turn on the camera

Locate the camera button and select the feature. Be sure to be in camera mode and
not on video mode.

Step 2: Choose the resolution

Next, choose the camera resolution. This can easily be done on any mobile phone by
choosing options and then selecting resolution. It will either appear as a number or
listed as quality (highest, lowest). If you have a number option, pick the lowest or mid
range number in order to send in the MMS.

Step 3: Locate the light source

Once Customer is ready to be photographed, locate the best light source and make
sure your subject stand in front of the light, illuminating your subject and not shining into
the camera phone lens.

Step 4: Hold the phone still

Keep the phone still while taking the photo. If theres a stable object nearby set your
elbows down on it to give you more stability

Step 5: Final image adjustments

Look at the person to be photographed in the screen, and determine whether you need
to make further adjustments by accessing the Options in the camera application on the
Mobile phone.
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Step 6: To activate the connection send MMS to the short code 33333 or to
[email protected]

The subject on the MMS has to be in the following format for activation and updating of
any data to take place.

Mobitel Number NIC number

E.g 071234567-8111111111V

1.2.4 IMPORTANT POINTS TO NOTE WHEN YOU SEND THE

PHOTOGRAPH VIA MMS

Include the complete Mobitel number along with the National Identity Card
Number in the subject field of the MMS.
If the subject of the MMS does not comply with the correct format, the MMS will
be rejected and a SMS will be sent informing the same.
The MMS should be less than 100kB in size.

1.3 Instructions in Filling the Registration/Re-Registration Form-

Prepaid

(Please Refer Annexure 3)

The application should be filled using a Ball Point pen only.

When filling the application write a single letter in each box allocated, if you want
to separate the names/words, leave a space in one box and then continue.
Photograph: Affix the photograph in the box using glue. Refrain from stapling the
photograph to the slot.

Follow the guidelines given below, when filling the respective fields.

Number 1: Please strike off inappropriate words.

Number 1: The name as stated in the national ID/Valid Passport/ Valid Sri Lankan
driving license. Specify the country if it is a passport.
Number 2: The national ID number/Passport Number of the person who signs the
application has to be clearly written with each digit written in each box. If it is a
passport specify the country.
Number 3: Fill in the name, if the connection is used by or to be used by a child (a
minor who does not possess a Valid Proof of Identity). Cross of Company name in
this case.
Number 4: Permanent address has to be local which the customer prefers being
used for all correspondences. The permanent Mobitel Identification Certificate
(MIC) will be posted to the address provided in this field.
Number 5: State the sector in which the person is currently employed.
Number 6: Average budget an applicant would allocate towards his/her
communication needs for a month. Tick against the appropriate box.

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 Number 7: Fill in digits, the number of mobile phone users and the total number of
members in the family.
Number 8: State here the language in which the customer prefers Mobitel to
communicate to the applicant, via letters, telephoneetc.
Number 9: The Mobitel number which would be allocated to the customer as
stated on the SIM card pack should be clearly written here.
Number 10: The 19 digit SIM card number which is found on the back of the SIM
card pack should be filled here.
Number 11: Fill the serial number of the Temporary MIC that would be issued to
the customer.
Number 12,13,14,15,16,17,18: contains the fields to be filled only by the seller of
the Mobitel Connection
Number 12: You are required to check one of the documents mentioned in 12 if
you indicate it as no, Mobitel shall reject the application.
Number 13: If you have taken a photograph of the customer at the centre indicate
appropriately.
Number 14: You are required to match the face of the customer with the
photograph taken or attached in the application. If it does not Mobitel shall reject
the application.
Number 15: Place the Seal of The Sub Dealer/Dealer/Mobitel Centre Stamp
carrying the name and address. In case a seal is unavailable the details have to
be filled in.
Number 16: Fill in the Authorized Dealers code you belong to
Number 17: Fill in the Sub Dealer code allocated to you
Number 18: Fill in the number that was used to activate the connection via MMS
Number 19: The sellers National Identity card number has to be mentioned here.

1.4 Instructions in Filling the Registration/Re-Registration Form- Post

paid
(Please Refer Annexure 4)

The application should be filled using a Ball Point pen only.

When filling the application write a single letter in each box allocated Space
between words/names leave a space in one box and then continue.
Photograph: Affix the photograph in the box using glue. Refrain from stapling the
Photograph to the slot.

Follow the guidelines given below, when filling the respective fields.

Number 1 : The customer Honorifics has to be ticked

Number 2: The Surname with the initials should be filled in
Number 3: The name as stated in the national ID/Valid Passport/ Valid Sri
Lankan driving license. Specify the country if it is a passport.
Number 4: The national ID number/Passport Number of the person who signs
the application has to be clearly written with each digit written in each box. If it is
a passport specify the country.
Number 5: The address of the customer to receive the bills, should be clearly
stated here.

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 Number 6: The permanent place of residence, if it differs from the billing
address, should be mentioned here
Number 7: A number the customer could be contacted should be stated here.
This would be preferably the contact number of the customer Residence, Office,
Fax and E-mail.
Number 8: The person and the number to contact if the customer is not
reachable
Number 9: State here the language in which the customer prefers Mobitel to
communicate to the applicant, via Letters, telephone etc.
Number 10: If the connection should be registered under a Company, the Name
as stated in the Business Registration (BRC) should be mentioned here.
Number 11: If the user differs from the registered owner (in case of Sub lines /
minors) The Name, NIC and Address should be mentioned here.
Number 12: The Mobitel number allocated to the customer as stated on the
SIM card pack should be clearly written here. The Account number and Group
code will be filled by Mobitel.
Number 13: Fill the 19 digit SIM card number which is found on the back of the
SIM card pack
Number 14: Fill the serial number of the Temporary MIC that would be issued to
the customer
Number 15: Should be ticked and the Tariff plan mentioned, if the user prefers
subscribe Voice/Video facility
Number 16: Should be ticked and the Tariff plan mentioned, if the user prefers
to subscribe to a Broadband service.
Number 17: The preferred payment option by the account holder to be marked
here.
Number 18: The Value of the connection deposit/ IDD deposit, and the receipt
number/s should be mentioned here.
Number 19: The average budget the customer would allocate towards their
communication needs for a month. Tick against the appropriate box.
Number 20: State here the sector in which the person is currently employed. If
the subscriber owns a Business Card, it should also be attached.
Number 21: If you are a member of a Professional Body, give details here.
Number 22: Fill in digits, the number of mobile phone users and the total
number of members in the family
Number 23: You are required to check one of the documents mentioned in 23 if
you indicate it as no, Mobitel shall reject the application.
Number 24: If you have taken a photograph of the customer at the centre
indicate appropriately
Number 25: You are required to match the face of the customer with the
photograph taken or attached in the application. If it does not Mobitel shall reject
the application.
Number 26: Place the Seal of The Sub Dealer/Dealer/Mobitel Centre Stamp
carrying the name and address. In case a seal is unavailable the details have to
be filled in.
Number 27: The sellers National Identity card number, date and signature has
to be mentioned here.

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 Annexe-1
FLOW CHART FOR REGISTRATION/RE-REGISTRATION PROCESS

41
 Annexe-2
FREQUENTLY ASKED QUESTIONS (FAQs)
General
1. Why do I need to register?
The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) has directed
that all mobile phone subscribers must register with their respective network and prove
ownership of the SIM in their possession (Subscriber Identification Module) whenever
they are requested to do so by the security forces or police personnel.

2. Do I have to pay for the registration/re-registration?

No.

Procedure
3. What do I need to bring in for registration/re-registrations?

If you are a new subscriber, you are required to bring the following:
a. National Identity Card/Sri Lanka Driving License/Valid Passport
b. You are expected to pose for a digital photograph at the Center. If you do not
wish to be photographed, a recent passport-size photograph (3.5 cm X 4.5cm)
conforming to passport specifications, should be produced.
c. A copy of a Billing proof for Postpaid Voice connections or Broadband
connections
d. Company Letter for connections under company name

If you are an existing subscriber, you are required to bring the following:
a. Mobitel SIM(s) in your possession
b. The National Identity Card/Sri Lanka Driving License/Valid Passport
c. You are expected to pose for a digital photograph at the Center. If you do not
wish to be photographed, a recent passport-size photograph (3.5 cm X 4.5cm)
conforming to passport specifications, should be produced.
d. Billing proof for Postpaid Voice connections or Broadband connections
e. Company Letter for connections under company name

Note:
If you do not hold an NIC, you are required to bring in your parent/guardian along with
the items listed above (i~iii) belonging to your parent or guardian.

If you do not have a recent photograph complying with (ii) above, we can take a
photograph at our center free of charge.

4. Where can I register?

All new and existing subscribers can register/re-register at the following centers:
Mobitel branches
SLT Teleshops
SLT Regional Telecom Offices
Singer Mega
Selected Authorized Mobitel Dealer Outlets
Arpico Super Centre Hyde Park Corner

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5. Will I be notified when I am registered?
Yes, you will be notified via SMS upon successful registration.

6. Will I get a certificate upon registration?

Yes, you will get a Temporary Mobitel Identification Certificate with the registration.
Subsequently, we will send your permanent Mobitel Identification Certificate to your
registered address.

7. How can I get Mobitel Digital Certificate of the SIM I am presently using?

Dial #132# and SEND. You will receive your Mobitel Digital Certificate (MDC);
Mobile number
Name
NIC number
SIM number

Miscellaneous
8. What If my current address is different from that appearing in my National Identity
Card/Sri Lanka Driving License/ Passport?
It does not matter. You can register your SIM for the address you are currently living at.

9. I am not a Sri Lankan. Do I have to register?

Yes. You have to follow the same procedure listed in above 3.

10. Can I register the SIM at a location other than the place I bought it?
Yes. you can do so at any location listed in above 5.

11. Can I get someone to register my SIM on my behalf?

No. You have to be present yourself since this involves verification of identity.

12. I have multiple numbers of Mobitel connections. Do I have to register all of them?
If you have a multiple number of SIMs registered under your name, there is a great
chance that you may not be currently using all of them. If those SIMs are being used
by others, please instruct them to register them under their names. However, if you
carry more than one SIM with you always for some reason, you must register each one
of them separately.

13. I have already registered with another network. Do I still have to register with
Mobitel for my Mobitel connection?
Yes, you have to register with Mobitel for your Mobitel connection.

14. I lost my Registered SIM, Do I need to re-register my new SIM?

No, you do not need to as long as the SIM is for the same number since your
registration information of your previous number is already available with the network.
But you will be issued a new Mobitel Identity Certificate.

Consequences of Not- Registering

It is compulsory for every subscriber to get registered with the regulation enforced by
the government of Sri Lanka.

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 Annexe-3
SPECIMEN OF COMPLETERD PRE PAID REGISTRATION/RE-REGISTARTION FORM

44
 Annexe 4
SPECIMEN OF COMPLETERD POST PAID REGISTRATION/RE-REGISTARTION FORM

45