QT9 QMS Proposal 11 Apr 17 - PT Timas Suplindo - Ilham
QT9 QMS Proposal 11 Apr 17 - PT Timas Suplindo - Ilham
QT9 QMS Proposal 11 Apr 17 - PT Timas Suplindo - Ilham
AssistUs PTY LTD QT9 Software Agents AUS NZ Asia Pacific www.assistus.com.au
Chris Dingli - Mob: +61 410 031 402 [email protected]
Office Phone: +61 3 9088 6000
Address: PO Box 5257, Richmond Victoria, Australia 3121
QT9TM Quality Management Software
Web Modules
Modules
Audit Management Inspections
Calibration Maintenance Work Orders
Corrective Actions Management Review
Customer Feedback Material Review Board
Customer Surveys Nonconforming Products
Customer Web Portal Preventive Actions
Deviations Preventive Maintenance
Document Control Product Management
Employee Management Project Management
Employee Training Risk Assessments
Employee Training Web Portal Safety
Engineering Change Supplier Evaluations
Notifications Supplier Surveys
Engineering Change Requests Supplier Web Portal
Failure Mode & Effects Analysis Tasks Assignment
Audit Management
This module in QT9 QMS allows you to track and manage the scheduling, details, and results of your
audits, and also track and evaluate the auditors conducting them. This module is packed with user
friendly reporting, integration with corrective and preventive actions, link documents to processes,
custom approval process, and email alerting.
Calibration
Keep track of all of your companys measurable equipment and maintain all of the calibration records
at the click of a button. QT9 QMS has a very easy to use intuitive calibration module that has email
alerting built in it to remind you when measurable devices are near calibration dates.
Customer Feedback
Track all of your customers complaints and positive feedback with our customer feedback module.
This module allows you to create custom feedback types and categories as well as assigning
responsible parties to them. This module also directly integrates with the corrective actions and
nonconforming product module. With the investigation process and detailed reporting, you can easily
stay on top of any customer issues in your organization.
Customer Surveys
QT9 QMSs customer survey module creates dynamic customer surveys with comments and file
attachments. You can assign your own scoring method and assign any amount of customers to a given
survey. QT9 QMS also provides you with intuitive statistical reporting based upon the scoring of
individual surveys all the way through results of the survey group as a whole. In addition to this, QT9
QMS gives you the ability to send out a web link to your Customer Web Portal. You customers will be
able to login and fill out the survey online making the survey process completely automated and
hands free!
Deviations
Manage Product and/or Process Deviations with QT9 QMS which includes the ability to record,
investigate and approve the Deviation, along with the period that the Deviation is to take place.
Document Control
Streamline your document control with QT9 QMS. Make all new document and document change
requests electronically with email alerts. QT9 QMSs document control is tied into not only the training
module & inspections, but also the departments that you assign your users and managers. QT9 QMS
will act as your companys central repository for your current document lists as well as your obsolete
documents.
ECR/ECN
Track your Engineering Change Requests and Change Notifications with QT9 QMS! QT9 QMS not only
tracks ECR/ECNs by product, but also by product category allowing you to add multiple products on
one ECR. Assign responsible parties for key points in the engineering phases of the ECR/ECN process
and attach all files necessary for approvals. Tie your ECNs into document control and utilize tiered
approvals, full email alerting, and to-do list reminders to keep your staff on track.
Employee Training
Track all company training records here. Review all of your employees training history and even attach
files permanently to the training record itself. Track your employees training by job title, skill set and
even required documents. Create tests and assign them to training records for your employees to
take online via the Employee Training Web Portal. Use the Employee Training Web portal to assign &
track employees review of new documents/training records as well.
The QT9 QMS Employee Web Portal gives you the ultimate in paperless tracking of employee training
requirements. Easily link employees to user accounts for a unified login account or create their own
unique username and password for those employees without email or user accounts. Employees can
download and review document changes, sign off on any type of training record, and even take tests
in the Employee Web Portal.
FMEA
Track all of your FMEA records in an easy to search and process format. With automatic revision
control of your products and processes, QT9 QMS completely automates your FMEA process.
Inspections
The inspections module in QT9 QMS allows you to create inspection plans for both receiving and
production inspections. All inspection plans are approved and tracked by revision and can be linked to
document control. Inspection records can not only be tracked but also reported on! That means all
of your pass/fail or nominal value inspection criteria can be captured in the QT9 QMS database and
linked to corrective actions or nonconforming products. The Inspections Module is the key to
Traceability for all products and services within your business.
Management Review
Keep track of all of your management review meeting notes electronically with the QT9 QMS MRM
module. This module confines to every auditor's requirement for management review information all in
an easy to use interface. You can even attach files to the management review and create
Management Review issues (action items) that can also be linked to CAPA records and assigned to
responsible parties for completion.
Preventive Maintenance
Streamline your company's preventive maintenance with our PM module. Fully equipped with email
alerts, detailed reporting, materials tracking, and quick status screens, you will be sure to keep your
equipment perfectly maintained.
Project Management
Managing Projects has become easier with the ability to build a Project and manage, record and track
progress. The Project Management module gives the ability to manage Project Phases, Create, Monitor
and Assign Project Tasks and track and record Project Budgets vs Actual Costs. Make tracking and
recording Research and Development activities easier.
Risk Assessments
Track your risk analysis in QT9 QMS by using our risk assessments module. Assign a risk score, tasks,
priority, employees, etc. as well as identify your risk plan and action taken with a full approval
Contact us now for a free Demo
AssistUs PTY LTD QT9 Software Agents AUS NZ Asia Pacific www.qt9software.com.au
Chris Dingli - Mob: +61 410 031 402 [email protected]
Office Phone: +61 3 9088 6000
Address: PO Box 5257, Richmond Victoria, Australia 3121
QT9TM Quality Management Software
Web Modules
workflow. Risk assessments can be created from many modules such as corrective actions,
nonconforming products, engineering change requests, and customer feedback records.
Safety
Track your Safety Incidents so that a Record can be entered with all the relevant information of the
Incident, Hazard, Persons, Equipment involved and assign any Tasks or Actions taken. Enables the
Monitoring and Reporting of Safety Incidents. Ability to create a Corrective Action Request to ensure
that repeat incidents can be minimized or assign the appropriate action to be taken.
Supplier Evaluations
Similar to our customer surveys you can create dynamic supplier evaluations with custom scoring and
use evaluation questions from a question bank to customize each evaluation you create. Attach files
for evidence and make comments per evaluation criteria. Use our email feature to email out your
supplier scorecards to the suppliers right through QT9 QMS!
Supplier Surveys
Create an electronic form for your suppliers to fill out online in the QT9 Supplier Web Portal. They will
be able to upload files (such as their ISO/HACCP certificate), answer your supplier questionnaire, and
submit it for approval. This even can work as your supplier approval process!
System Features
System Features
Compliant to Internationally recognised Quality Management Standards and not limited
to ISO9001, ISO13485, AS9100, HACCP, SQF, BRC, FSSC22000, Coles and
Woolworths WQA.
Software Validation Included
Electronic Record & Signature Compliant
Customisable System
Email Alerting
User To Do List
User Friendly Design
Easy Implementation
Multiple Site/Location Ready
Paperless
Consolidate Standalone Systems Interconnected Modules
256 Bit SSL Certificate Security
SSAE-16 Service Organisation Reporting Compliant (Security & Privacy Cloud Storage
Standard)
Customisable System
The QT9 QMS system has User Defined Fields which can be used to make the system work the way your
business needs to track and record specific information or enable the system to suit your processes.
Email Alerting
Most modules within QT9 QMS have some sort of email alerting functionality. Not just on the assignment
of an action, but also with email tickle times (reminders). This guarantees that your organization will stay
on task and prevent things from falling through the cracks. It will also help keep the cost of acquiring QT9
down as users will not need to be logged into QT9 QMS all day.
System Features
User To Do List
All users will know their responsibilities in QT9 QMS at login with the To Do List that populates per user.
This will show all actions assigned to the user whether it is for record assignment, record approval, or even
verification. All To Do List items are hot links to their respective modules.
Easy Implementation
No quality management software system out there is as easy to set up as QT9 QMS. Our expert staff will
walk you through each stage of set up to ensure that your implementation is quick and tailored to your
organizations needs. We also offer data import support that will help get your legacy data into QT9 QMS.
With our assistance, your employees will be ready to use this software in no time!
Our Implementation, Training and Support package is designed to ensure full utilisation of
QT9 QMS and to provide the foundations for users to accept the system and transition easily.
Implementation
Guided setp-by-step Setup and Implementation Program
We will transfer your data for you - using a simple and fast process
We can transfer all your Master data for QMS, such Data points as Documents,
Customers, Suppliers, Equipment, Products, Employees, etc.
Ability to Implement on a Module by Module basis to reduce the required resources
Analyse your business processes to see how to best capture data and use the systems
Training
Unlimited online desktop sharing (Webinar) based training is provided to have your staff
using the system quickly and confident in its abilities
Access to the training academy module for self-training at your own pace
Our Training Program is developed with you, so that we work with your business and
processes
Provide User phone support if required.
Onsite face-to-face training is available on request (additional charges apply)
We can include subject matter training as part of the System Module Training sessions to
upskill your staff
Systems Support
Full systems support to resolve issues that may arise
Provide guidance on how to best use the Modules to suit your processes
Work with the user to show them how to use the systems
We pride ourselves on the Implementation, Training and Support we provide to ensure our
customers, transition easily and quickly, once they have purchased the QT9 QMS and/or ERP
software.
It is our goal to take the burden of training and systems administration off your shoulders and
provide proper, accurate instruction to your employees to ensure that the system is used to its
full capability as soon as is practical and with the resources available.
Security
QT9 QMS Software is a closed system and is fully compliant with Electronic Records and Signatures.
This document will describe in detail how QT9s architecture not only demonstrates a closed system, but
how our SAAS (software as a service) model is also compliant with the electronic signatures
requirements as well as using cutting edge ASP.NET web development technology and server security.
Data Security
All data is stored in a SQL Server database for each individual QT9 QMS system. All clients user accounts
that runs their application system is also the only user that has access to their client specific SQL Server
database.
File Security
All files uploaded into QT9 QMS are given 2 levels of security. First they are given a unique ambiguous
name of 12-15 characters in length. Then they are encrypted by the application installation itself to add
the last and final layer of security to them.
User Routings
QT9 also utilizes the username of a given user to route approvals and actions. What this means is that if
User A sends an action to be approved to User B, only User B has the rights to approve that action based
upon passing the username and password login to create the web session of QT9. It is impossible to
approve, enter, or edit data in QT9 as any user other than the user you are currently logged in as into
your secure session with QT9. All approvals and edits are tracked in timelines visible to the users (and
un-editable) as well as in the log files kept in the background. This gives us a full audit trail of what has
happened to each record.
QT9 also controls the use of user profiles. To start, no usernames can be used twice. There is no
chance that there are 2 identical usernames available in this system. Only users marked as
administrators within QT9 have access to adding and editing users. The users passwords are
completely hidden even from administrators. There is a password expiration setting in QT9 that
administrators can utilize to prompt users to change their passwords at a set time increment. This
guarantees that the users in QT9 are keeping their passwords more secure by changing them at set time
intervals. In addition to that QT9 will alert all QT9 administrators when a username is unsuccessfully
attempted to login 3 or more times in a row. There is also a setting in QT9 QMS that requires the users
password be entered a 2nd time on any approval.
Web Servers
All web servers utilized by QT9 Software are SSAE-16 Reporting on Controls (Security and
Privacy) compliant. This ensures the data center has the right controls in place to manage the
redundancy, security and privacy of their service. We operate all QT9 Software SaaS offerings on
a system that incorporates 2 live web servers. Our production web server is redundantly backed
up to a hot spare web server in a separate data center on a different power grid. This is done
utilizing Windows Server DFS and failover clustering. Being able to failover to a separate web
server within an hour allows us to maintain a 99% uptime with our customers.
In addition to the live backups/redundancy from our production web server to our backup web
server, we also utilize Dell AppAssure to snap shot our servers in time for complete disaster
recovery. Between having a hot spare web server and Dell AppAssure snap shots, we make
sure our customers data and files are safe, secure, and easily accessible in case of disaster.
There is unlimited hard drive space and plenty of bandwidth for each site that get implemented
on our servers. So you have the freedom of adding as many files as you need and track as much
data as you want, because QT9 Software can handle it!
System Validation
We at QT9 Software take it upon ourselves to do a full system validation for all of our QT9 Web
Subscription (cloud based) customers. QT9 QMS validation is not an E-Validation. It is a full validation
of every module and global feature step by step. We not only build the validation protocols for each
module. But we perform it manually providing the screen shots and print outs for every step to show that
QT9 QMS is performing exactly to specification. Every minor release (July/August release) is validated to
what has been changed or added. Every major release (January/February release) is a full system
validation for regression testing. The full validation report is available for our Signed Web Subscribed
customers records.
** This Quote is Valid for 30 Days from date of issue. All pricing is in AUD$ **
AssistUs PTY LTD QT9 Software Agents AUS NZ Asia Pacific www.qt9software.com.au
Chris Dingli - Mob: +61 410 031 402 [email protected]
Address: PO Box 5257, Richmond Victoria, Australia 3121
Quote No: 37581
Date: 11-Apr-17
Company: PT. Timas Suplindo
Contact: Ilham Yahya
Number of Licences: 25
System Type: Web Subscription (Cloud Based)