resons QUESTIONS 1 ~ 45 PART ONE Questions 1-5 2 Look at questions 1 —5. In each question, which sentence is correct? For each question, mark one letter (A, B or ) on your Answer Sheet, Telephone message 30 now, not 12.30. When does Claudia Lang expect to arrive? A 930 . B 11.90 c 1230 ‘The correct answer is B, so mark your Answer Sheet like this: Eee Re: Soledad Ramirez's Visit to March finance conference. Hotel booking extended by one night as she has requested: location unchanged Soledad Ramirez has asked ‘A for hotel closer to the conference centre, B to stay at the hotel longer than planned. © for confirmation that her conference accommodation is available. a (We may use your contact details to send to companies whose services | may be of interest to you. A. You are advised to contact a different company for the required information. B. Your services could be of interest to a range of companies. © Some other companies might be given information about you.Please note: Staff should contact the supplier's technicians if there is a fault and not attempt to repair the printer themselves. Statf are expected to A try to fix minor fauits with the printer, B report any faults with the printer. inform their colleagues about faults with the printer. Wie wil now pay expenses as part of monthly pay cheques rather than as separate petty cash amounts, Accounts Staff will now receive expenses ‘A monthly from petty cash. B along with their salaries, © as aseparate cheque. rc RETAIL NEWS Marshaisea intends to launch its redesigned store look next year, depending on the success of trials this autumn. | CLICK HERE FOR FULL STORY <> (©) | eS ‘A As Marshalsea is satisfied with its trials, i wil refurbish stores in the autumn. B Marshalsea hopes it will ee improved results this autumn after refurbishing all its stores, © If Marshaisea is satisfied with the results ofits experiments, stores will be refurbished, Turn Over » oer, 208 a6PART FIVE, ‘Questions 23 - 28 ‘© Read the article below about a service which helps companies in difficulties. * For each question 23 ~ 28, on the opposite page, choose the correct answer. = Mark one letter (A, B or C) on your Answer Sheet. THE INDEPENDENT EXECUTIVE SERVICE How troubled businesses can benefit from the skills and ‘experience of independent directors Need a chairman in a hurry? An emergency finance director to sort out your cashtlow problems? A leading venture capital company has set up a service which provides companies with temporary executives to help them out with particular tasks or Periods of development. Michael Mann helped establish the Independent Executive Service (IES) in the late eighties, and as director of the company has led its expansion into markets at home and abroad. The idea is simple. The skills that make a good businessperson who can launch a new business are quite different from those needed to run a medium-sized, mature operation. They are certainly not the skills needed if the business gets into difficulties, as can easily happen with fast- growing companies. It is in ss, 2 ra es situations like this that the IES steps in. . It recruits people who have spent their careers in management, usually entrepreneurs themselves Who have built up their own businesses and then sold them. The prospect of spending a limited time in ‘a wide range of businesses is attractive to them. They want to do more in business, but don't want to go through the start-up process themselves again. ‘As Mann explains, ‘most have experience of running their own companies, and sorting out problems associated with @ high- growth phase — this work ‘comes naturally to them: “Alter preliminary discussions with the client company’s HR Manager, we introduce five or six candidates to their board of directors. They then select the IES executive who best fits their requirement says Mann. ‘We provide independent directors to many troubled companies, including those that we have already provided venture capital for. The service is free to these existing clients. For a foo, ‘we also help out other companies which we think have a good recovery potential. Additionally, we have a great deal of repeat business from satisfied ‘customers who buy our services again to help with a later stage of expansion. According to Mann, the first step for independent executives is often to establish how a business is meant to be run. ‘In many small businesses, itis often unclear to board members who is responsible for what in the company. Another common starting-point is helping the existing management avoid bankruptcy. Only then is it possible to turn to more long-term issues.”24 28 What service does the IES provide? A Ithires out short-term directors to companies. B__Itadvises companies on the recruitment of new directors. © It gives directors independent guidance on setting up new companies. ‘What is the idea on which the IES is based? A Different market sectors require different kinds of business skils, B__ Even skilled businesspeople need help in situations new to them, C Specialised leadership skills are needed to achieve fast growth. Why do many IES executives lke working for companies for limited periods? ‘A Theyare intending to start up other companies in the future. B They are running their own companies atthe same time. © They ike the variety of working in many different companies. Who makes the final decision about which executive wil join a particular company? A the IES executive B_ the HR Manager C the board of directors ‘The IES offers its services without charge to ‘A companies it has already invested in, companies it has previously provided directors for. € companies it believes have a good chance of recovery. IES executives often work with directors who are ‘A. uncure of their exact roles within their companies. B__ unclear about the causes of their companies’ difficulties. © unaware that their companies are close to bankruptcy. Turn Over > conse 262 oePART SIX Questions 29 - 40 ‘+ Read the introduction below to a business reference book. + Choose the correct word to fill each gap, from A, B or C on the opposite page. + For each question 29 40, mark one letter (A, B or C) on your Answer Sheet. Quick answers to key business questions The information contained in this business reference book is directly useful to you and your business. (29) there is a lot of statistical material currently available, it tends to be about (30)... industry or group of industries in particular. (31) ensue iS not terribly helpful to know what is (32) .-»- ON in the pet food industry if you (33) . .. a chain of travel agencies. And knowing (34) businesses in the UK spend on training in total tells you very (35) your own training budget. The information provided in the book is based entirely on British data, and is relevant to businesses throughout the UK. Companies abroad do (36) jn. things very differently, and if overseas research information were built into the data, this could (87) -eeseeos in inaccuracies in the figures. This book will (38) .. . you with business data that is useful for all types of businesses, (39) it will apply to you whichever business you are (40) It starts with the questions you might be expected to ask and then tries to answer them. cos, 2 (ra ao29 30 31 32 33 40 Although the There getting keep how little other result produce but taking run whose few any . lead offer 80 for cosy. ra6e aos Unless every going work what less some cause ‘supply whereas at Turn Over >PART ONE Questions 1-8 + For questions 1 ~8 you will hear eight short recordinge. For each question, mark one letter (A, B or C) for the correct answer. Example: What time does the man expect to arrive at the meeting? A B c The answer is C. * You will hear the eight recordings twice, 1 Which graph is the man talking about? 50 80;— 40 — 40} {} 30}—] |-f#'}4-- 90 I 20 } 20+-— H off f oh 4} et tele le "1st Gir 2nd GtrSrd Qtr" ath Gir 1st Qtr and Qir'ard Gtr 4th Gur” A B c 2 Which jobs will be created when the company relocates? A customer service advisers B packing assistants C delivery drivers Tu Over3° Why are the brochures late? A staff illness B faulty vehicles © broken machinery 4 What will Mediband's new owners do? A employ fewer statt B relocate the company © expand production 5 When will the sales conference be held? NOVEMBER [—Novewpen NOVEMBER 7 | 7 : 7] 2{sla[slel7|s| [2[s[a[slel7[e, 2{slalslel7ia, 9 frolss|s2[s9[1a}as] (9 ro] a1 15] [9 [i0/ar|a2[aa na] a5 16|17| 18/19] 20|21|22] “tel 17 [18 22) [16/17] 18 | 19| 20| 21| 22) 2324 |25|26|27|26 [20] [23 | 2425 20 [a[ae 25 26 27 | 26| 29 [30 ~[_] (a0 | GPT TTI 6 Which chart shows exports of mobile phones this year? Junited states [7] South-East Asia [7] Europe sn re oe7 Which day is the meeting arranged for? i & & 8 —Whyis the man phoning the suppliers? A toreport a problem B_ toordera part © to request information mneweenes a:PARTTWO. Questions 9-15 + Look at the notes below. * Some information is missing. ‘+ You will hear a man giving some information about gifts to order for staff who have performed well ‘+ For each question 9 15, fll in the missing information in the numbered space using a word, numbers or letters. + You will hear the conversation twice. Website: Order: 15 x silver calculators at 5 x leather picture holders at Size: 1x £95 Mark's mobile Call him before Order must be here by NOTES (9) www, rub. (10) Linnea wnnameone CAR: £42 each ay by 30 cm. (12) Gift Desk See (13) 07950. . 4) tomorrow (18) April cosv0 6sPART THREE ‘Questions 16 ~ 22 + Look at the notes below about a marketing conference, + Some information is missing. + You will hear part of a report to colleagues about the marketing conference + For each question 16 ~ 22, Ill n the missing information in the numbered space using one or two words. * You will hear the report twice, NOTES ON MARKETING CONFERENCE Subject of most useful presentation: (16) . Nae of presenter: 1) Susan Most important part of conference: (18) making Harry Baxter wants to order (19) Bentley High-Tech City where headquarters are located: (20) Representative plans to visit usin en Representative particularly wants to find out about (22) Turn Over »PART FOUR Questions 23-30 + You will hear a radio interview with a successtul businessman called Nigel Player, who runs an airline on the istand of Alderney. ‘+ For each question 23 ~ 30, mark one letter (A, B or C) for the correct answer. + You will hear the interview twice. 23. Where was Nigel Players first job? ‘A ata transport company Bata bank © atan olectronies firm 24. Nigel Player left his successful career because he wanted to ‘Arete from the business world B start new business. © write a business book. 25 Nigel Player decided to open a food shop in Alderney because ‘A. he found the food shops there unsatistactory, B there wore not many food shops there, C _hewas able to buy an existing shop quite cheaply 26 Why wasn't Nigel Player satisfied with the existing airline? ‘A Itcharged him too much. B [twas unreliable during the holiday season. © _Itonly operated in the summer. 27 Nigel Player felt bringing food to Alderney by boat would be too A expensive. B aificult in bad weather. Cc slow x es28. Nigel Player decided to run a passenger airline service because ‘A _ his supermarket customers persuaded him to. B the other airline only operated twice a week. C it seemed more profitable than his retail business. 29 What most helped Nigel Player run a passenger airline? ‘A having friends already in the business B understanding the financial background © knowing about flying freight 30 What does Nigel Player say is the secret of his company’s success? ‘A its commitment to customer service Bits commitment to expansion € its commitment to employing local people You now have 10 minutes to transfer your answers to your Answer Sheet. csv roe ayesAnswer Keys Reading Part 4 Part 4 Paté 4 8B 1% 8B 2 A 2 ¢ 7 8B 30 «=B 3 8B 1% OA 3B 4 8 19 OC 32 5 oC 2 6¢ 3B 2A OC 2 8B 350A 3% Part 2 Part 5 a7 A 6 F 23 2«<&A 3G 7 OH 24 8B 399° 8 D 2 “a A an) 2% OC wo oC aA 28 OK Part 3 Part 7 . nc 41 Primascan an) 42 (dinner) invitation(sYfinvitation card(s) 8B O€£ . 43 August/Aug 144004 y 44150 6 OF 2 45 (Mr, etc) Martin Adams ‘One mark is given for each item answered correctly. The total score is then adjusted to give a score out of 30, Listening Part 1 Part 3 1 0c 16 intemet /net advertising 204 ‘Hill 3A 18 (new) contacts 4 ¢ 19 (our) video camera(s) 5 A 20 New York / NY (City) 6 8B 21 October / Oct 7B 22 discount(s) 8 A Part 2 Part 4 9 (ww )AXIBIZ (.co.uk) 23 8 10 (€) 18.75/ 18.75 (poundis)) 24 44. 26 (by 30) (om) 25 OA 12. gold / golden 2 OB 13. (07950)392641 7 14 (before) 4.30 / half past four (tomorrow) 28 A 15 5°/ 5 (Apri) 2 ¢ 300A ‘One mark is given for each item answered correctly, to give a score out of 30.