Clean Public Areas, Facilities and Equipment

COMPETENCY - BASED
LEARNING MATERIAL
Sector
TOURISM
Qualification Title
HOUSEKEEPING NCII
Unit of Competency
Clean public areas, facilities and equipment
Module Title
Cleaning public areas, facilities and equipment
HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in HOUSEKEEPING NCII QUALIFICATION. This

module contains training materials and activities for you to complete.
The unit of competency Cleaning public areas, facilities and equipment
contains knowledge, skills and attitude required for TRAINEES.
You are required to go through, a series of learning activities in order to
complete each learning outcome of the module. In each learning outcome are
Information Sheet, Self-Checks, Task Sheets and Job Sheets. Then follow these
activities on your own. If you have questions, dont hesitate to ask your facilitator for
assistance.
The goal of this course is the development of practical skills in supervising
work-based training. Tools in planning, monitoring and evaluation of work-based
training shall be prepared during the workshop to support in the implementation of
the training program.
This module is prepared to help you achieve the required competency, in
HOUSEKEEPING NCII.
This will be the source of information for you to acquire knowledge and skills
in this particular competency independently and at your own pace, with minimum
supervision or help from your facilitator.
Remember to:
Work through all the information and complete the activities in each section.
Read information sheets and complete the self-check. Answer keys are
included in this package to allow immediate feedback. Answering the self-
check will help you acquire the knowledge content of this competency.
Perform the task sheets and job sheets until you are confident that your
output conforms to the performance criteria checklist that follows the sheets.
Submit outputs of the task sheets and job sheets to your facilitator for
evaluation and recording in the Accomplishment Chart. Outputs shall serve as
your portfolio during the institutional competency evaluation.
A certificate of achievement will be awarded to you after passing the

evaluation. You must pass the institutional competency evaluation for this
competency before moving to another competency.
HOUSEKEEPING NCII
Contents of this Competency Based Learning Materials
LIST OF COMPETENCIES
No. Unit of Competency Module Title Code
Provide Housekeeping Providing

1
Services to Guests Housekeeping TRS512311
Services to Guest 1
2 Clean and prepare Cleaning and TRS512311

rooms for incoming prepare rooms for 2
guests incoming guests
3 Provide Valet/Butler Providing TRS512311

Service Valet/Butler Service 3
4 Laundry Linen and Laundering Linen TRS512311

Guest Clothes and Guest Clothes 4
5
Clean Public Areas, Cleaning Public TRS512311
Facilities & Areas, Facilities & 5
Equipment Equipment
6 Deal with/handle Dealing with/handle TRS512312

intoxicated guests intoxicated guests 2
Competency Based Training (CBT) and assessment an introduction for trainers
Competency Based Training (CBT) and

assessment an introduction for trainers
Competency
Competency refers to the ability to perform particular tasks and duties to the standard
of performance expected in the workplace.
Competency requires the application of specified knowledge, skills and attitudes relevant to
effective participation, consistently over time and in the workplace environment.
The essential skills and knowledge are either identified separately or combined.
Knowledge identifies what a person needs to know to perform the work in an informed
and effective manner.
Skills describe the application of knowledge to situations where understanding is
converted into a workplace outcome.
Attitude describes the founding reasons behind the need for certain knowledge or why
skills are performed in a specified manner.
Competency covers all aspects of workplace performance and involves:
Performing individual tasks
Managing a range of different tasks
Responding to contingencies or breakdowns
Dealing with the responsibilities of the workplace
Working with others.
Unit of Competency
Like with any training qualification or program, a range of subject topics are identified that
focus on the ability in a certain work area, responsibility or function.
Each manual focuses on a specific unit of competency that applies in the hospitality
workplace.
In this manual a unit of competency is identified as a unit.
Each unit of competency identifies a discrete workplace requirement and includes:
Knowledge and skills that underpin competency
Language, literacy and numeracy
Occupational health and safety requirements.
Each unit of competency must be adhered to in training and assessment to ensure
consistency of outcomes.
Element of Competency
An element of competency describes the essential outcomes within a unit of competency.
The elements of competency are the basic building blocks of the unit of competency.
They describe in terms of outcomes the significant functions and tasks that make up the
competency.
In this manual elements of competency are identified as an element.
Performance criteria
Performance criteria indicate the standard of performance that is required to
demonstrate achievement within an element of competency. The standards reflect
identified industry skill needs.
Performance criteria will be made up of certain specified skills, knowledge and attitudes.
Learning
For the purpose of this manual learning incorporates two key activities:
Training
Assessment.
Both of these activities will be discussed in detail in this introduction.
Today training and assessment can be delivered in a variety of ways. It may be provided
to participants:
On-the-job in the workplace
Off-the-job at an educational institution or dedicated training environment
As a combination of these two options.
No longer is it necessary for learners to be absent from the workplace for long periods of
time in order to obtain recognised and accredited qualifications.
Learning Approaches
This manual will identify two avenues to facilitate learning:
Competency Based Training (CBT)
This is the strategy of developing a participants competency.
Educational institutions utilise a range of training strategies to ensure that participants are
able to gain the knowledge and skills required for successful:
Completion of the training program or qualification
Implementation in the workplace.
The strategies selected should be chosen based on suitability and the learning styles of
participants.
Competency Based Assessment (CBA)

This is the strategy of assessing competency of a participant.
Educational institutions utilise a range of assessment strategies to ensure that
participants are assessed in a manner that demonstrates validity, fairness, reliability,
flexibility and fairness of assessment processes.
Flexibility in Learning
It is important to note that flexibility in training and assessment strategies is required to
meet the needs of participants who may have learning difficulties. The strategies used will
vary, taking into account the needs of individual participants with learning difficulties.
However they will be applied in a manner which does not discriminate against the
participant or the participant body as a whole.
Catering for Participant Diversity
Participants have diverse backgrounds, needs and interests. When planning training and
assessment activities to cater for individual differences, trainers and assessors should:
Consider individuals experiences, learning styles and interests

Develop questions and activities that are aimed at different levels of ability
Modify the expectations for some participants
Provide opportunities for a variety of forms of participation, such as individual, pair and
small group activities
Assess participants based on individual progress and outcomes.
The diversity among participants also provides a good reason for building up a learning
community in which participants support each others learning.
Participant Centred Learning
This involves taking into account structuring training and assessment that:
Builds on strengths Training environments need to demonstrate the many positive

features of local participants (such as the attribution of academic success to effort,
and the social nature of achievement motivation) and of their trainers (such as a
strong emphasis on subject disciplines and moral responsibility). These strengths and
uniqueness of local participants and trainers should be acknowledged and treasured
Acknowledges prior knowledge and experience The learning activities should be
planned with participants prior knowledge and experience in mind
Understands learning objectives Each learning activity should have clear learning
objectives and participants should be informed of them at the outset. Trainers should
also be clear about the purpose of assignments and explain their significance to
participants
Teaches for understanding The pedagogies chosen should aim at enabling
participants to act and think flexibly with what they know
Teaches for independent learning Generic skills and reflection should be nurtured
through learning activities in appropriate contexts of the curriculum. Participants
should be encouraged to take responsibility for their own learning
Enhances motivation Learning is most effective when participants are

motivated. Various strategies should be used to arouse the interest of participants
Makes effective use of resources A variety of teaching resources can be employed
as tools for learning
Maximises engagement In conducting learning activities, it is important for the
minds of participants to be actively engaged
Aligns assessment with learning and teaching Feedback and assessment should be
an integral part of learning and teaching
Caters for learner diversity Trainers should be aware that participants have different
characteristics and strengths and try to nurture these rather than impose a standard
set of expectations.
Active Learning
The goal of nurturing independent learning in participants does not imply that they always
have to work in isolation or solely in a classroom. On the contrary, the construction of
knowledge in tourism and hospitality studies can often best be carried out in collaboration
with others in the field. Sharing experiences, insights and views on issues of common
concern, and working together to collect information through conducting investigative studies
in the field (active learning) can contribute a lot to their eventual success.
Active learning has an important part to play in fostering a sense of community in the
class. First, to operate successfully, a learning community requires an ethos of
acceptance and a sense of trust among participants, and between them and their trainers.
Trainers can help to foster acceptance and trust through encouragement and personal
example, and by allowing participants to take risks as they explore and articulate their
views, however immature these may appear to be. Participants also come to realise that
their classmates (and their trainers) are partners in learning and solving.
Trainers can also encourage cooperative learning by designing appropriate group
learning tasks, which include, for example, collecting background information, conducting
small-scale surveys, or producing media presentations on certain issues and themes.
Participants need to be reminded that, while they should work towards successful
completion of the field tasks, developing positive peer relationships in the process is an
important objective of all group work.
Competency Based Training (CBT)

Principle of Competency Based Training
Competency based training is aimed at developing the knowledge, skills and attitudes of
participants, through a variety of training tools.
Training Strategies
The aims of this curriculum are to enable participants to:
Undertake a variety of subject courses that are relevant to industry in the current
environment
Learn current industry skills, information and trends relevant to industry
Learn through a range of practical and theoretical approaches
Be able to identify, explore and solve issues in a productive manner
Be able to become confident, equipped and flexible managers of the future

Be job ready and a valuable employee in the industry upon graduation of
any qualification level.
To ensure participants are able to gain the knowledge and skills required to meet
competency in each unit of competency in the qualification, a range of training delivery
modes are used.
Types of Training
In choosing learning and teaching strategies, trainers should take into account the
practical, complex and multi-disciplinary nature of the subject area, as well as their
participants prior knowledge, learning styles and abilities.
Training outcomes can be attained by utilising one or more delivery methods:
Lecture/Tutorial
This is a common method of training involving transfer of information from the trainer to
the participants. It is an effective approach to introduce new concepts or information to the
learners and also to build upon the existing knowledge. The listener is expected to reflect
on the subject and seek clarifications on the doubts.
Demonstration
Demonstration is a very effective training method that involves a trainer showing a
participant how to perform a task or activity. Through a visual demonstration, trainers may
also explain reasoning behind certain actions or provide supplementary information to
help facilitate understanding.
Group Discussions
Brainstorming in which all the members in a group express their ideas, views and
opinions on a given topic. It is a free flow and exchange of knowledge among the
participants and the trainer. The discussion is carried out by the group on the basis of
their own experience, perceptions and values. This will facilitate acquiring new
knowledge. When everybody is expected to participate in the group discussion, even the
introverted persons will also get stimulated and try to articulate their feelings.
The ideas that emerge in the discussions should be noted down and presentations are to
be made by the groups. Sometimes consensus needs to be arrived at on a given topic.
Group discussions are to be held under the moderation of a leader guided by the trainer.
Group discussion technique triggers thinking process, encourages interactions and
enhances communication skills.
Role Play
This is a common and very effective method of bringing into the classroom real life
situations, which may not otherwise be possible. Participants are made to enact a
particular role so as to give a real feel of the roles they may be called upon to play. This
enables participants to understand the behaviour of others as well as their own emotions
and feelings. The instructor must brief the role players on what is expected of them. The
role player may either be given a ready-made script, which they can memorize and
enact, or they may be required to develop their own scripts around a given situation. This
technique is extremely useful in understanding creative selling techniques and human
relations. It can be entertaining and energizing and it helps the reserved and less literate
to express their feelings.
Simulation Games
When trainees need to become aware of something that they have not been conscious of,
simulations can be a useful mechanism. Simulation games are a method based on "here
and now" experience shared by all the participants. The games focus on the participation
of the trainees and their willingness to share their ideas with others. A "near real life"
situation is created providing an opportunity to which they apply themselves by adopting
certain behaviour. They then experience the impact of their behaviour on the situation. It
is carried out to generate responses and reactions based on the real feelings of the
participants, which are subsequently analysed by the trainer.
While use of simulation games can result in very effective learning, it needs considerable
trainer competence to analyse the situations.
Individual /Group Exercises
Exercises are often introduced to find out how much the participant has assimilated. This
method involves imparting instructions to participants on a particular subject through use of
written exercises. In the group exercises, the entire class is divided into small groups, and
members are asked to collaborate to arrive at a consensus or solution to a problem.
Case Study
This is a training method that enables the trainer and the participant to experience a real
life situation. It may be on account of events in the past or situations in the present, in
which there may be one or more problems to be solved and decisions to be taken. The
basic objective of a case study is to help participants diagnose, analyse and/or solve a
particular problem and to make them internalize the critical inputs delivered in the training.
Questions are generally given at the end of the case study to direct the participants and to
stimulate their thinking towards possible solutions. Studies may be presented in written or
verbal form.
Field Visit
This involves a carefully planned visit or tour to a place of learning or interest. The idea is
to give first-hand knowledge by personal observation of field situations, and to relate
theory with practice. The emphasis is on observing, exploring, asking questions and
understanding. The trainer should remember to brief the participants about what they
should observe and about the customs and norms that need to be respected.
Group Presentation
The participants are asked to work in groups and produce the results and findings of their
group work to the members of another sub-group. By this method participants get a good
picture of each other's views and perceptions on the topic and they are able to compare
them with their own point of view. The pooling and sharing of findings enriches the
discussion and learning process.
Practice Sessions
This method is of paramount importance for skills training. Participants are provided with
an opportunity to practice in a controlled situation what they have learnt. It could be real
life or through a make-believe situation.
Games
This is a group process and includes those methods that involve usually fun-based
activity, aimed at conveying feelings and experiences, which are everyday in nature, and
applying them within the game being played. A game has set rules and regulations, and
may or may not include a competitive element. After the game is played, it is essential
that the participants be debriefed and their lessons and experiences consolidated by the
trainer.
Research
Trainers may require learners to undertake research activities, including online research,
to gather information or further understanding about a specific subject area.
Competency Based Assessment (CBA)

Principle of Competency Based Assessment
Competency based assessment is aimed at compiling a list of evidence that shows that a
person is competent in a particular unit of competency.
Competencies are gained through a multitude of ways including:
Training and development programs
Formal education
Life experience
Apprenticeships
On-the-job experience
Self-help programs.
All of these together contribute to job competence in a person. Ultimately, assessors and
participants work together, through the collection of evidence in determining overall
competence.
This evidence can be collected:
Using different formats
Using different people
Collected over a period of time.
The assessor who is ideally someone with considerable experience in the area being
assessed, reviews the evidence and verifies the person as being competent or not.
Flexibility in Assessment
Whilst allocated assessment tools have been identified for this subject, all attempts are
made to determine competency and suitable alternate assessment tools may be used,
according to the requirements of the participant.
The assessment needs to be equitable for all participants, taking into account their
cultural and linguistic needs.
Competency must be proven regardless of:

Language
Delivery Method
Assessment Method.
Assessment Objectives
The assessment tools used for subjects are designed to determine competency against
the elements of competency and their associated performance criteria.
The assessment tools are used to identify sufficient:
a) Knowledge, including underpinning knowledge
b) Skills
c) Attitudes
Assessment tools are activities that trainees are required to undertake to prove participant
competency in this subject.
All assessments must be completed satisfactorily for participants to obtain competence in
this subject. There are no exceptions to this requirement, however, it is possible that in
some cases several assessment items may be combined and assessed together.
Types of Assessment
Allocated Assessment Tools
There are a number of assessment tools that are used to determine competency in this
subject:
Work projects
Written questions
Oral questions
Third Party Report
Observation Checklist.
Instructions on how assessors should conduct these assessment methods are explained
in the Assessment Manuals.
Alternative Assessment Tools
Whilst this subject has identified assessment tools, as indicated above, this does not
restrict the assessor from using different assessment methods to measure the
competency of a participant.
Evidence is simply proof that the assessor gathers to show participants can actually do what
they are required to do.
Whilst there is a distinct requirement for participants to demonstrate competency, there are
many and diverse sources of evidence available to the assessor.
Ongoing performance at work, as verified by a supervisor or physical evidence, can count
towards assessment. Additionally, the assessor can talk to customers or work colleagues to
gather evidence about performance.
A range of assessment methods to assess competency include:

Practical demonstrations
Practical demonstrations in simulated work conditions
Problem solving
Portfolios of evidence
Critical incident reports
Journals
Oral presentations
Interviews
Videos
Visuals: slides, audio tapes
Case studies
Log books
Projects
Role plays
Group projects
Group discussions
Examinations.
Recognition of Prior Learning
Recognition of Prior Learning is the process that gives current industry professionals who
do not have a formal qualification, the opportunity to benchmark their extensive skills and
experience against the standards set out in each unit of competency/subject.
Also known as a Skills Recognition Audit (SRA), this process is a learning and
assessment pathway which encompasses:
Recognition of Current Competencies (RCC)
Skills auditing
Gap analysis and training
Credit transfer.
Assessing competency
As mentioned, assessment is the process of identifying a participant s current knowledge,
skills and attitudes sets against all elements of competency within a unit of competency.
Traditionally in education, grades or marks were given to participants, dependent on how
many questions the participant successfully answered in an assessment tool.
Competency based assessment does not award grades, but simply identifies if the
participant has the knowledge, skills and attitudes to undertake the required task to
the specified standard.
Therefore, when assessing competency, an assessor has two possible results that can be
awarded:
Pass Competent (PC)
Not Yet Competent (NYC)
Pass Competent (PC).
If the participant is able to successfully answer or demonstrate what is required, to the
expected standards of the performance criteria, they will be deemed as Pass Competent
(PC).
The assessor will award a Pass Competent (PC) if they feel the participant has
the necessary knowledge, skills and attitudes in all assessment tasks for a unit.
Not Yet Competent (NYC)
If the participant is unable to answer or demonstrate competency to the desired standard,
they will be deemed to be Not Yet Competent (NYC).
This does not mean the participant will need to complete all the assessment tasks
again. The focus will be on the specific assessment tasks that were not performed to the
expected standards.
The participant may be required to:
a) Undertake further training or instruction
b) Undertake the assessment task again until they are deemed to be Pass Competent
Competency standard
Competency standard
UNIT TITLE: CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT NOMINAL HOURS: 60 hours
UNIT NUMBER: D1.HHK.CL3.02
UNIT DESCRIPTOR: This unit deals with skills and knowledge required to clean public areas, facilities and equipment, including nominated
external areas.
ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE
Element 1: Apply leather upholstery cleaning Unit Variables
techniques The Unit Variables provide advice to interpret the scope and context of this unit of
1.1 Assess leather upholstery to be cleaned competence, allowing for differences between enterprises and workplaces. It relates to
the unit as a whole and facilitates holistic assessment.
1.2 Select appropriate equipment and chemicals
This unit applies to all industry sectors that clean public areas, facilities and equipment
1.3 Prepare work site within the labour divisions of the hotel and travel industries and may include:
1.4 Clean upholstery 1. Housekeeping.
1.5 Tidy work site The cleaning of public areas, facilities and equipment may apply to:
1.6 Clean, check and store equipment and chemicals Foyers, corridors, waiting areas and entrance areas
Element 2: Apply fabric upholstery cleaning Car parks, footpaths and external walkways
techniques Internal and external entertainment areas
2.1 Assess fabric upholstery to be cleaned Facilities in public areas, such as tables and chairs, pianos, elevators and
2.2 Select appropriate equipment and chemicals escalators, doors and windows
2.3 Prepare work site Delivery bays
2.4 Clean upholstery Swimming pool areas
2.5 Tidy work site Garden areas.
2.6 Clean, check and store equipment and chemicals
Competency standard
Element 3: Apply glass surfaces cleaning Assess leather upholstery may include:
techniques Determining style, condition and coloration
3.1 Assess glass areas to be cleaned
Identifying type of soil
Selecting the most appropriate cleaning techniques, including conducting
3.3 Prepare work site spot testing.
3.4 Clean glass areas Appropriate equipment and chemicals will vary between each type of cleaning to be
3.5 Tidy work site undertaken and will depend on the assessment of the individual job, but may include:
3.6 Clean, check and store equipment and chemicals Personal protective equipment and clothing
Element 4: Apply ceilings, surfaces and fittings Specialist leather products/agents and leather cleaning kits
cleaning techniques Barrier paper, cleaning screens, cloths and towelling, sponges, drop sheets, chamois
4.1 Assess ceilings, surfaces and fittings areas to
Hoses
be cleaned
4.2 Select appropriate equipment and chemicals Ladders and mechanical devices for high level cleaning
4.3 Prepare work site Measuring equipment and dilution/preparation of chemicals in accordance
with manufacturers instructions
4.4 Clean ceilings, surfaces and fittings
Selected tools and hand tools
4.5 Tidy work site
4.6 Clean, check and store equipment and chemicals Mechanical and electrical equipment
Element 5: Apply wet area cleaning techniques Checking safety and operational readiness of items, including adjustment of items
to suit intended work
5.1 Assess wet areas to be cleaned
Safety signage
Cleaners and chemicals, including acid, alkaline, neutral and solvent cleaners.
5.3 Prepare work site
Prepare work site may include:
5.4 Clean wet areas
5.5 Tidy work site Covering items to protect them
5.6 Clean, check and store equipment and chemicals Securing items against movement and damage
Placement of physical barriers and safety signage
Competency standard
Element 6: Apply pressure washing techniques Moving and removing furniture and fittings
6.1 Assess area to be pressure washed Notifying other staff and patrons
6.2 Select appropriate equipment and chemicals Cooperating with others to minimize interruption
6.3 Prepare work site Covering equipment, items, etc, with protective material, drop cloths, etc
6.4 Clean areas using pressure washer Identifying and complying with relevant in-house policies, procedures, or
6.5 Tidy work site other emerging needs.
6.6 Clean, check and store equipment and chemicals Clean upholstery may include:
Element 7: Apply high level cleaning techniques Removing soil
7.1 Assess high level areas to be cleaned Applying topical treatments as required
7.2 Select appropriate equipment and chemicals Using personal protective equipment and clothing as required
7.3 Prepare work site Adhering to internal work practices, job breakdown sheets and training
7.4 Clean high level areas Complying with all legal requirements of the host country
7.5 Tidy work site Following manufacturers instructions in the use of chemicals and equipment.
7.6 Clean, check and store equipment and chemicals Tidy work site may include:
Disposing of collected soil and waste
Complying with all environmental requirements
Replacing furniture and fittings
Removing signage and barriers.
Clean, check and store equipment and chemicals may include:
Cleaning equipment that has been used
Cleaning personal protective equipment and clothing that has been used,
as appropriate
Conducting safety checks on equipment
Competency standard
Undertaking basic preventative maintenance and basic repairs on equipment

Storing equipment in accordance with enterprise requirements
Storing chemicals in accordance with legislated requirements and
enterprise requirements
Replenishing consumables.
Assess fabric upholstery will include:
Identifying type, condition, colour fastness and construction of fabric upholstery
Identifying topical treatment through observation and/or testing
Selecting the most appropriate cleaning techniques, including conducting
spot testing.
Assess glass areas may include:
Inspecting for faults and defects
Determining type of glass which may include:

Coated glass

Frosted glass

Laminated glass

Ordinary window glass

Textured glass

Treated glass

Tinted glass
Selecting the most appropriate cleaning techniques.
Competency standard
Clean glass areas may include:

Fanning
Pre-spraying
Scraping
Spot cleaning
Using a squeegee
Drying
Polishing.
Assess ceilings, surfaces and fittings areas may relate to:
Identifying type of ceiling to be cleaned, including flat, suspended or raked; hard
or absorbent
Identifying type of surface to be cleaned, such as painted, wood, brick, metal
Identifying fittings to be cleaned, which can include cameras, ceiling fans, lights,
smoke detectors, speakers, sprinkler systems, televisions, vents and grilles
Identifying soil type
Clean ceilings, surfaces and fittings may include:
Removing cobwebs
Wet and dry dusting
Vacuuming
Spot cleaning
Wiping
Rinsing.
Competency standard
Assess wet areas may include:

Identifying areas to be cleaned using wet cleaning techniques and
confirming suitability for this type of cleaning
Confirming condition of the area and of equipment in it to be cleaned
Assessing graffiti damage
Clean wet areas may include:
Removing loose dust
Treating heavy soil
Treating graffiti
Mopping
Hosing
Pre-spraying
Scrubbing
Spot cleaning
Wet wiping.
Assess area to be pressure washed may include:
Identifying areas to be pressure washed and confirming suitability for this type
of cleaning
Identifying surface type, including brick, car park, concrete, entertainment
seating, external walls, gutters and fascia boards, awnings and facades, painted
surfaces, steps and stairwells
Competency standard
Confirming condition of area and/or equipment in it to be cleaned.

Clean areas using pressure washer may include:
Detailing and hand washing
Pre-spraying
Pressure water blasting
Rinsing.
High level areas refers to any area or item that needs cleaning that is 2 meters or
more above ground or floor level
Assess high level areas may include:
Identifying areas to be cleaned
Analysing optimum method to reach the required height for safe and
effective cleaning
Clean high level areas may include:
Pressure washing
Scrubbing
Vacuuming
Glass cleaning
Dusting
Wiping
Spot cleaning.
Competency standard
Assessment Guide
The following skills and knowledge must be assessed as part of this unit:
The enterprises policies and procedures in regard to occupational health and safety
Principles of duty of care towards patrons and co-workers
Ability to use a variety of cleaning techniques and cleaning items
Knowledge of the safe chemical and manual handling skills
Ability to use negotiation, communication and problem solving skills
Knowledge of internal reporting and emergency response requirements
Knowledge of waste handling techniques, including safe disposal of
dangerous material, chemicals, bio-waste
Planning and adaptation skills to enable cleaning activities at the preferred times.
Linkages To Other Units
Clean and maintain industrial work area and equipment
Implement occupational health and safety procedures
Manage and resolve conflict situations.
Critical Aspects of Assessment
Evidence of the following is essential:
Understanding of safe chemical storing and handling conditions
Demonstrated ability to undertake a hazard assessment of the job to be done
Demonstrated ability to calculate correct dilution and usage rates
Demonstrated ability to assess the item/area to be cleaned
Demonstrated ability to prepare work areas
Demonstrated ability to clean nominated soils from nominated upholstery types
Competency standard
Demonstrated ability to clean nominated soils from nominated glass surfaces

Demonstrated ability to clean nominated soils from nominated ceilings, surfaces
and fittings
Demonstrated ability to clean nominated soils from nominated wet cleaning areas
Demonstrated ability to pressure wash nominated soils from nominated
surfaces, including the removal of graffiti
Demonstrated ability to clean nominated soils from nominated high level areas
Demonstrated ability to tidy work areas after cleaning
Demonstrated ability to clean, safety and store equipment after use.
Context of Assessment
This unit may be assessed on or off the job
Assessment should include practical demonstration either in the workplace
or through a simulation activity, supported by a range of methods to assess
underpinning knowledge
In all instances, assessment of the job to be done must include a
comprehensive hazard assessment
Assessment must relate to the individuals work area or area of responsibility.
Resource Implications
Training and assessment to include access to a real or simulated workplace; and access
to workplace standards, procedures, policies, guidelines, tools and equipment.
Assessment Methods
The following methods may be used to assess competency for this unit:
Case studies
Observation of practical candidate performance
Oral and written questions
Portfolio evidence
Competency standard
Problem solving
Role plays
Third party reports completed by a supervisor
Project and assignment work.
Key Competencies in this Unit
Level 1 = competence to undertake tasks effectively
Level 2 = competence to manage tasks
Level 3 = competence to use concepts for evaluating
Key Competencies Level Examples
Collecting, organising and 2 Read instructions and labels, cleaning
analysing information schedules
Communicating ideas and 1 Report cleaning issues to others
information
Planning and organising 2 Schedule cleaning and maintenance
activities activities
Working with others and in 1 Liaise with other staff to address
teams identified needs and problems; and
undertake cleaning activities to support
emerging workplace demands
Using mathematical ideas and 2 Calculate dilution rates for chemicals
techniques and cleaning agents
Solving problems 1 Identify soil types and surfaces to be
cleaned
Using technology 1 Operate cleaning equipment
Notes and PowerPoint slides

Slide
Slide No Trainer Notes
1. Trainer welcome trainees to class.

Slide
2. Trainer advises this Unit comprises an introduction and seven Elements, as listed
on this slide and the next slide explaining the introduction serves to provide detailed
information relating to the cleaning of public areas.
Each Element comprises a number of Performance Criteria which will be
identified throughout the class and explained in detail
Trainees can obtain more detail from their Trainee Manual
At times the course presents advice and information about various protocols
but where their workplace requirements differ to what is presented, the
workplace practices and standards, as well as policies and procedures must be
observed.
Slide
3. Trainer advises this Unit comprises an introduction and seven Elements, as listed
on this slide and the previous slide explaining the introduction serves to provide
detailed information relating to the cleaning of public areas.
Each Element comprises a number of Performance Criteria which will be
identified throughout the class and explained in detail
Trainees can obtain more detail from their Trainee Manual
At times the course presents advice and information about various protocols
but where their workplace requirements differ to what is presented, the
workplace practices and standards, as well as policies and procedures must be
observed.
Slide
4. Trainer advises that assessment for this Unit may take several forms all of which are
aimed at verifying they have achieved competency for the Unit as required.
Trainer indicates the methods of assessment that will be applied to them for this
Unit.
Slide
5. Introduce topic.
Class Activity General Discussion
Ask general questions:
What is a public area?
Who cleans a public area?
What types of cleaning need to be performed?
What is needed to be able to do this cleaning?
Slide

6.
Class Activity Clarification
The introduction provides detailed information regarding cleaning. It applies to
general cleaning.
Hence the introduction is quite extensive.
The elements of competency relates to specific types of cleaning. These will be
smaller as they discuss separate cleaning activities.
Slide

7.
Introduce the points.
These will be covered during the introduction.
Slide

8.
Introduce the points.
These will be covered during the introduction.
Slide

9. Class Activity Discussion
As a customer, what level of cleanliness do you expect at a hotel?
What will you accept and not accept?
Slide

10.
Class Activity Discussion
What is included in each of these terms?
Slide

What is the difference between a private and public area?
What areas are considered private and who can access these?
What makes the locations in this slide public areas?
Discuss the types of cleaning and cleaning expectations to be undertaken in
each of these locations.
Slide

What makes the locations in this slide public areas?
Discuss the types of cleaning and cleaning expectations to be undertaken in
each of these locations.
Slide

What cleaning activities need to be performed to keep facilities clean?
Slide

14.
Think about a city hotel and a resort.
In each of these types of establishments:
How many of each would exist?
Where would they be located?
Are they indoors or outdoors?
Are they in public view?
Who is responsible for cleaning them?

Slide

15.
What other types of equipment do customers use?
How are they cleaned?
Who cleans them?
When should they be cleaned?

Slide

16.
What types of cleaning equipment exist?
What is their purpose?
Where can you get these from?

Slide

17.
What are some examples of each?
What are the benefits of each?

Slide

Dusting mops to clean skirting boards and polished surfaces
Polishing mops for buffing and polishing
Washing mops to wash floor surfaces or apply sealant to floors that have
been stripped and need to be re-sealed.
Slide

19.
What is each type of brush used for?
Slide

20.
What is each type of PPE used for?
Slide

21.
Slide

22.
Slide

23.
What is each type of garbage receptacles are there?
How often are they cleaned?
Who does this?
Is recycling options available?

Slide

24.
What is each type of equipment used for?
Slide

What is the purpose of each type of electrical equipment listed in this slide?
Trainer may get the audience to conduct a research exercise to:
Get a detailed description (also refer to the manual notes)
Identify the benefits
Identify the different types available
Identify where these can be obtained?
How much these cost?
Slide

Not only is equipment needed in public areas, attendants must also replace
essential toiletries as well
Where are these items required?
Slide

27.
How do you control towels in public areas to ensure:
They are not stolen?
They are returned to the allocated collection point?
Slide

28. Class Activity Discussion & Demonstration
Why is it important to make sure items are clean, ready and safe to use?
Where can you access manufacturers instructions?
Trainer to demonstrate how to check an electrical item using
manufacturers instructions.
Trainer may want to show how to access manufacturers instructions via
the internet. (if no paper format is available)
Slide

29.
Class Activity Discussion & Demonstration
How can you do these checks?
Slide

30.
Class Activity Discussion & Demonstration
What else would you check?
Equipment does not have any jagged parts, edges that can cause injury.
Damage to equipment has not affected its operational safety.
Check and clean the exterior of cleaning equipment to enhance presentation and
project a positive image for the company when seen by patrons. Cleaning
equipment must be clean itself.
Ensure mop head looks presentable - customers will be able to see these if you are
working in public areas and may infer a lack of cleanliness in other parts of the
establishment.
Buckets should be free of leaks, not smelly and have secure handles.
Check and clear around the rollers on mop buckets to avoid the build up of
debris and fibres from the mop.
Items to be used need to sufficient in number you need to have enough cleaning
cloths, disposable gloves etc to get the job done.
Slide

31. Class Activity Discussion & Demonstration
What else would you check?
Items must be appropriate for task many instances of damage or injury have
resulted from trying to complete a cleaning job without the right tools
Make sure all necessary attachments for vacuum cleaners, polishers and other
equipment are taken with you before leaving the cleaning store to enable you to
complete the intended task. This saves time and effort
All electrically-powered and battery-powered items must be used strictly in
accordance with manufacturers instructions. If you don t know how to use
an item either read the instructions or ask an experienced staff member to
show you what to do
A standard check with any piece of electrical equipment is to ensure the
electrical cord is safe to use not frayed or broken and with no wires exposed
Make sure any battery-operated equipment is adequately charged before using
it. Low battery power can adversely affect cleaning performance and causes
time loss when the job has to be interrupted to remedy the situation.
Slide

When is the best time to clean public areas to ensure minimal customer
inconvenience?
Slide

33.
What else would you need to consider?
Slide

34.
What areas of a hotel never close?
When is immediate cleaning required, regardless of how busy an area is?
How can you clean these areas keeping customer inconvenience to a
minimum?
Slide

What types of cleaning are noisy? What can you do to reduce the noise?
What types of smells and pollution are created?
What can you do when you have to close an area for cleaning (toilet) which
customers need to use?
Slide

36.
What are some examples in delays in cleaning can cause service to be
delayed?
By not accommodating unforeseen operational issues into the sequence in which
areas are to be cleaned, or into the extent of cleaning to be provided.
For example:
A dining room due to be cleaned at 9:30PM is still full of in-house guests who
are dining there, spending well and enjoying themselves. Go ahead and do
other cleaning duties now and return at 11:00PM to do the dining room
A lobby area due for a full clean is found to be teeming with 300 check-in
guests who have just arrived with their luggage on several buses. Just do a
spot clean, empty the bins and tidy things up. Leave the vacuum cleaning and
scheduled cleaning of the drapes until tomorrow.
Slide

What other ways can you keep customer inconvenience to a minimum?
Think back to when you were a customer. What cleaning activities caused an
inconvenience? What could be changed?
Slide

38.
Class Activity Observation
Trainer to take the audience for a tour around the complex, especially in public
areas, to identify types of hazards in the workplace or hospitality environment.
Slide

39.
What is the cause of thee hazards?
Where are these hazards normally found?
How can they prevented?
As a cleaner, how can you remove these hazards?

Slide

40.
What is the cause of thee hazards?
Where are these hazards normally found?
How can they prevented?
As a cleaner, how can you remove these hazards?

60
Slide

What activities are involved in each of the basic preparation procedures?
When preparing to clean an area the following should be applied where necessary:
Never take chances if you think you may harm or injure yourself, another
person or property. Never start a cleaning job if you are concerned for your
personal safety. You should also immediately stop any cleaning job where you
believe a danger exists
Make sure you have all the necessary equipment and materials before you start
to do the job properly and completely. Some jobs such as stripping and re-
sealing a floor cant be stopped and started
Move items that pose a hazard, that might get damaged during the cleaning
process or get in the way of the cleaning process and slow the job down.
Items that may need to be moved or removed may include guest property as
well as enterprise assets.
Slide

What activities are involved in each of the basic preparation procedures?
Where items have to be moved to allow the cleaning to be done, the items that
have to be moved must be removed to a place that doesnt cause them to
become hazards such as tripping hazards, obstructions in their own right
somewhere else
Ensure the security of any items that have been moved. Keep them in-sight,
keep them behind locked doors, put them out of temptation s way
Replace items that have been moved when the job has been completed
Lock doors where necessary to maintain security if you had to unlock a door
at night to enter a bar, a room then you should lock that door again once you
are inside. This is not so much to lock yourself in, but to lock potential
offenders, thieves, out
Turn off alarms when entering an alarmed area.
Slide

What activities are involved in each of the preparatory cleaning tasks?
Moving the cleaning equipment and materials into a position that will enable
them to be readily used close to the job but not interfering with the work that
needs to be done
Walking over the area and picking up any loose rubbish papers, discarded
boxes, large items, by hand and putting them into a rubbish receptacle
Sweeping the area to remove dust. In some cases sweeping may be the
entire cleaning job that needs to be done but in many cases, sweeping can be
seen as a preparatory task for others jobs such as wet mopping, stripping etc
Setting up or assembling any equipment that needs to be put together
Mixing any chemicals or preparing chemicals and cleaning agents that will be
needed
Deciding where to start the job, the physical direction the work will take and
where the job will conclude. This is often vital with cleaning tasks because you
often dont want to walk over surfaces that have just been mopped, re-sealed
and you have to make sure you dont trap yourself into a corner. Working
from the furthest point back to the entry door is a usual work direction.
Slide

When should cleaning signs be used?
Where should they be placed?
Signage and barriers serve three purposes:
They warn people of danger reducing the risk of injury due to slipping
They help keep people away from the work area which allows us to work
unimpeded and keeps their feet off surfaces that need to dry
They are evidence that the establishment has discharged its duty of care
obligation to others.
Slide

45.
What physical barriers can be used?
What other workplace signage may be required?
The following points should be followed with reference to barricades and safety
signs:
Slippery When Wet signs must be used when mopping or working with a
slippery surface there must be sufficient of these signs to provide suitable and
adequate warning to anyone who may enter the cleaning area from any
direction. They must be sufficient to be readily visible
During cleaning, Cleaning in Progress signs should be posted as a warning to
patrons and staff in the same way that Slippery When Wet signs are posted
Physical barriers and physical restraints (purpose-built safety barriers) may be
used to restrict access to a site
Locked doors are another practical way of denying access to areas and rooms
Your workplace may have other signage that they require you to erect when
cleaning is being done often the signs that are available will depend on the
company from whom they were bought.
Slide

46.
What are some common examples where people do NOT use equipment
correctly?
Why do they do this?
How can you ensure staff use equipment correctly?
Dont use an ordinary vacuum cleaner to soak or clear away liquid you
must use one that is classified as a wet vacuum cleaner
As soon as a fault has been identified it must be reported not only is this a
genuine safety concern, but it may also impact on the effectiveness of the item
and render it less than totally efficient
The right equipment should only be used on the surface it was designed to
clean, in accordance with the manufacturers instructions avoid trying to
make do with what youve got: if you need a special item to clean a certain
item/area then you should obtain what is needed and not force what you
have got to do the job
Follow manufacturers instructions.
Slide

47.
Employer responsibilities
Employer OHS responsibilities may include:
Providing safety training and clear safety rules
Encouraging a Workplace OHS Committee the aim of the committee is to

identify areas in the workplace where changes should be made so as to create
a safer working environment: this may include upgrading equipment, equipment
training and safety matters
Maintaining an injury register - so that accidents are logged for insurance and
monitoring purposes
Adhering to all workplace agreements that include reference to OHS matters,
issues, protection, training, qualified personnel etc.
Slide

48.
Employee responsibilities
OHS workplace obligations imposed on staff include:
Working in a way that ensures personal safety, and the safety of others
including colleagues and customers this is a legal responsibility to look after
your personal welfare and includes the requirement to avoid engaging in
activities that can compromise or jeopardise the safety of others including
playing around in the workplace
Using safety equipment strictly in accordance with the manufacturer s
instructions which means avoiding taking short-cuts and avoiding the belief
that you have found a better way to do things
Using all personal protective equipment and clothing when and where required
and in a correct manner this means using items such as goggles, masks,
gloves, guards every time they are required, no exceptions
Following all occupational health and safety regulations in-line with
establishment requirements. A fundamental for doing this is to know what these
requirements are: if you dont know or arent told. Ask!
Reporting accidents, injuries or illness to the appropriate person so that help
can be provided where needed or appropriate action taken to prevent an
accident from occurring where a hazard has been reported, prevent a repeat
event occurring, minimise damage, loss or injury
Reporting any equipment in need of repair.
Slide

49.
What legal requirements must staff follow?
What organisational responsibilities do staff have in relation to safety in the
workplace?
Slide

50.
Class Activity Questions and Demonstration
What equipment can help assist with manual handling?
What techniques should be used to correctly handle items?
Trainer to demonstrate correct manual handling techniques.

Slide
51. Key points to remember when engaged in manual handling activities are:
Get a risk assessment done on any job you believe poses a threat or hazard
involve your Health and Safety representatives and Committee. (where
applicable)
Push cleaning trolleys and cleaning equipment; dont pull it. It is important
for you to see where you are going
Always stock items in their designated place on the trolley - it is best to position
heavy items on the bottom to prevent the trolley from overturning. If you are not
sure where things go ask!
Never lift anything on your own that weighs over 16 kg this is a
recommendation from OHS authorities. There are no maximum weight
restrictions as the current approach to workplace safety is to assess every
lifting need on an individual basis and use the most appropriate technique
depending on the type of load, how far it has to be moved, the size of the load
etc. Chemicals can be delivered in drums of 25 litres and 20 kg
Be prepared to ask for help when needed this may be a request for help such
as to do a team lift or a request for information. You must also be prepared to
provide help when required.
Slide

52.
Class Activity Questions
What types of chemical training is needed?
Who should provide this training?
What safety equipment is needed when handling chemicals?
What protective equipment is helpful when handling chemicals?

Slide

53.
Class Activity Demonstration
Trainer to show and explain contents of Material Safety Data Sheets.
Slide

54.
Class Activity Questions & internet research
Trainer to get trainees to:
Conduct internet research on major chemical suppliers
Identify types of chemicals they provide

Prepare a list of chemicals and cleaning agents under each of these headings.
Slide

55.
Which chemicals are usually diluted?
What is the ratio of chemical to water?
How do you measure ratios?

Slide

56.
Class Activity Demonstration
Trainer to show and explain workplace procedures used in hotels in relation to
using chemicals.
Slide

57. Class Activity Questions
What are the benefits of using water as a cleaning agent?
Slide

What are the benefits of using soap as a cleaning agent?
What do you need to do to remove soap from surfaces?
Slide

59.
What are some polishes you use in your everyday life?
What polishes do you use in the workplace?
What are the benefits of polishes?

Slide

60.
What are some abrasives you use in your everyday life?
What abrasives do you use in the workplace?
What are the benefits of abrasives?

Slide

61.
Class Activity Questions & Demonstration
What are some abrasives you use in your everyday life?
What abrasives do you use in the workplace?
What are the benefits of abrasives?
Trainer to provide examples of each type of detergent as identified in this slide.

Slide

62.
What are some solvents you use in your everyday life?
What solvents do you use in the workplace?
What are the benefits of solvents?
Trainer to provide examples of solvents explaining their purpose.
Slide

63.
What are some disinfectants you use in your everyday life?
What disinfectants do you use in the workplace?
What are the benefits of disinfectants?
Trainer to provide examples of disinfectants explaining their purpose.
Slide

64.
What are some deodorisers you use in your everyday life?
What deodorisers do you use in the workplace?
What are the benefits of deodorisers?
Trainer to provide examples of deodorisers explaining their purpose.

Slide

65. Class Activity Questions & Demonstration
What are some specialised cleaning agents you use in your everyday life?
What specialised cleaning agents do you use in the workplace?
What are the benefits of specialised cleaning agents?
Trainer to provide examples of specialised cleaning agents explaining their
purpose.
Slide

66.
Class Activity Questions and research
What are other ways a company can be environmentally friendly?
The trainer may wish to get the audience to research other environmental trends
and make a presentation to the class.
Slide

67.
Class Activity Question and Explanation
What equipment and cleaning agents are used to clean each of these
surfaces?
The Trainer does not need to go into too much detail. Let the audience know, the
specific techniques for cleaning each of these surfaces will be explained in each of
the Elements of Competency.
Slide

68.
Class Activity Question
What is the normal procedure for disposing of garbage?
What are common items for recycling and how is this done?
Slide

69.
What are types of liquid garbage?
How do you dispose of liquid garbage?

Slide

70. Class Activity Question
What are the procedures for disposing of chemicals in most hospitality
businesses?
Slide

71.
What happens if PPE equipment is damaged?
Slide

72.
What equipment needs to be cleaned?
Who does it?
What are the procedures for cleaning equipment after use?

Slide

How do you clean each type of equipment?
What else do you need to do to get it ready for the next shift?
Please refer to the Training manual which identifies how to clean each type of
equipment.
Slide

74.
Where is equipment normally stored?
Who has access to this area?

Slide

75.
Where is equipment normally stored?
Who has access to this area?

Slide

What is the important of each of these guidelines when storing chemicals?
Slide

Slide

Slide

79.
a) Make a list of some of the things a public area cleaner would be expected to do
in the gardens.
b) Which of these tasks would be better done by a gardener?
Slide

80.
a) Make a list of some of the things a public area cleaner would be expected to do
in the pool area.
b) Which of these tasks would be better done by a pool cleaning contractor?
Slide

81.
Make a list of some of the things a public area cleaner would be expected to do in
the car park and driveways areas.
Slide

82.
Observe the presence of fire equipment and smoke detectors in the public areas or
your workplace or a local hotel. How many did you see?
Slide
83. Class Activity Recap

The trainer may wise to conduct a recap of the topics covered in this introduction
including:
Understanding public areas, facilities and equipment
Types of cleaning equipment
Preparing the work area
Using equipment correctly and safely
Types of cleaning agents and chemicals
Types of surfaces to be cleaned
Disposal of garbage and used chemicals
Cleaning and maintaining PPE
Cleaning equipment after use
Storing equipment and chemicals safely.
Slide
84. Introduce topic.

What leather items are located in public areas?
How do you clean them?
Slide
85. Trainer identifies the Performance Criteria for this Element, as listed on the slide.
Slide

86.
How do you keep leather clean?
Slide

87.
What other preventative maintenance can you perform?
Slide

88.
What is each of the equipment items identified used for?
Slide

What is each of the cleaning agents identified used for?
Leather Protection Cream - is a leather conditioner is used to protect leather that
repels stains and protects the surface from wear and tear. It feeds, protects and re-
instates the smell into old and new leather items.
Slide

90.
Class Activity Discuss steps and/or demonstration
Trainer to discuss steps and/or provide a demonstration.
Slide

91.
Slide

92.
Slide

93.
Slide

94.
Class Activity Discuss steps
Why is each of the steps mentioned important?
Slide

What fabric items are located in public areas?
Slide
Slide

97.
How do you keep fabric clean?
Slide

98.
Slide

Slide

100.
What activities need to be done when preparing the work area?
Slide

101. Class Activity Question
Where should cushions be placed to ensure they dont go missing or get
dirty themselves?
Slide

102.
Slide

103.
Slide

104.
Slide

105.
Class Activity Internet research
Trainer to get audience to identify:
Local companies that deep clean fabric upholstery
How much it costs?

Where is it done? (at hotel or at their location)
Slide

106.
Slide

107.
Slide

108.
Why is each of the considerations mentioned important?
Slide

109.
Slide

110.
Slide

What glass surfaces are located in public areas?
Slide
Slide

What different types of glass items are located in a hotel?
How do you keep glass clean?
Slide

114.
Please refer to the manual for detailed comment relating to each piece of
equipment.
Slide

115.
Class Activity Questions & Internet research
What are common types of commercial window cleaners?
How can you make your own window cleaner? What ingredients are in it? (This
may be a good internet research session)
Slide
116. No discussion required.

Slide

117.
Slide

118.
Slide

119.
Slide

120.
Slide

121.
Slide

122.
Slide

123.
Slide

124.
Slide

125.
Why is each of the considerations mentioned important?
Slide

126.
Slide

What ceiling, surfaces and fittings are located in public areas?
Slide
Slide

129.
How do you keep ceilings and walls clean?
Slide

130.
How do you keep each of these surface types clean?
Slide

131.
How do you keep fittings clean?
Slide

132.
equipment.
Slide

133.
Why are these points important?
Slide

Do you need to dust or polish each of these areas differently?
Is there any specific preparation you would need to do in relation to each of
these items before they could be dusted or polished?
Slide

Do you need to dust or polish each of these areas differently?
Is there any specific preparation you would need to do in relation to each of
these items before they could be dusted or polished?
Slide

136.
Slide

137.
Slide

138.
What is the purpose of vacuuming?
Slide

139.
Class Activity General Discussion & Demonstration
Trainer to demonstrate and explain why steps are done as identified in the slide.
Audience members to practice vacuuming.
Slide

140.
What amenities are normally supplied in the vanity area?
What are appropriate amenities for men?
What are appropriate amenities for women?

Slide

141.
Members of audience to practice cleaning a vanity area.
Slide

142.
Members of audience to practice cleaning a vanity area.
Slide

143.
Audience members to practice cleaning a shower.
Slide

144.
Audience members to practice cleaning a toilet.
Slide

145.
Audience members to practice cleaning a bin.
Slide

146.
Slide

147.
Slide

What is wet cleaning?
What does it involve?
Slide
Slide

150.
How areas have wet surfaces and how do you clean them?
What areas require water to clean them?

Slide

What is the best way to clean these types of surfaces?
Slide

152.
Discuss the questions in the slide.
Slide

153.
equipment.
Slide

154.
Slide

155.
Audience members to practice mopping.
Slide

156.
Audience members to practice mopping.
Slide

157.
Slide

158.
Slide

What is pressure washing?
Slide
Slide

161.
What types of equipment can you use to pressure wash?
Slide

162.
Class Activity Research activity
Trainer to get the audience to conduct research into:
Different types of machines used to pressure wash
Costs
Benefits and purpose.

Slide
163. Film removers used for removing layers of dirt and grime using a light
pressure clean. This includes the cleaning of cars, paths, roads (main
driveway) and outdoor areas
Degreasers - used for removing heavy greaser and industrial cleaning.
Slide

164.
Slide

165.
Audience members to practice pressure cleaning.
Slide

166.
Slide

167.
Slide

168.
Slide

169.
Slide

What is high level cleaning?
Slide
Slide

What types of equipment can you use to undertake high level cleaning?
Slide

173.
How would you clean each of these items?
Slide

174. Class Activity Research activity
What is each type of equipment used for?
What other equipment could you use to perform high level cleaning?
Slide

175.
Slide

176.
Slide

177.
Slide

178.
What can you cover items with?

Slide

179.
Class Activity Research activity
Trainer to get audience to conduct research activity to answer the questions in the
slide.
Slide

180.
Slide

181.
Slide
182. This is the conclusion of the subject.

Trainer thanks the class and delivers assessments as required.
Recommended training equipment
Recommended training equipment

Chemicals various for cleaning
Communication documents used in workplace
Computer with internet and email access
Emergency procedures
Equipment various including vacuum cleaner, brooms, mops, brushes, sponges
Equipment manuals and manufacturers instructions for cleaning
Examples of leather and fabric furniture coverings
Housekeeping trolley
Job descriptions
Manual handling techniques
Note pads and pens
Organisational Chart
Personal Protection Equipment
Policies and procedures for organisation, housekeeping and public area position
Posters
Rubbish removal procedures
Safety Signs
Standard Operating Procedures (SOPs)
Schedules of cleaning activities
Telephone system.
Instructions for Trainers for using PowerPoint Presenter View
Instructions for Trainers for using

PowerPoint Presenter View
Connect your laptop or computer to your projector equipment as per
manufacturers instructions.
In PowerPoint, on the Slide Show menu, click Set up Show.
Under Multiple monitors, select the Show Presenter View check box.
In the Display slide show on list, click the monitor you want the slide show presentation
to appear on.
Source: http://office.microsoft.com
Note:
In Presenter View:
You see your notes and have full control of the presentation
Your trainees only see the slide projected on to the screen
More Information
You can obtain more information on how to use PowerPoint from the Microsoft Online
Help Centre, available at: http://office.microsoft.com/training/training.aspx?
AssetID=RC011298761033
Note Regarding Currency of URLs
Please note that where references have been made to URLs in these training resources
trainers will need to verify that the resource or document referred to is still current on the
internet. Trainers should endeavour, where possible, to source similar alternative
examples of material where it is found that either the website or the document in question
is no longer available online.
ASEAN 2012
Trainer Guide 205
Clean public areas, facilities and equipment
Appendix ASEAN acronyms
Appendix ASEAN acronyms

AADCP ASEAN Australia Development Cooperation Program.
ACCSTP ASEAN Common Competency Standards for Tourism Professionals.
AEC ASEAN Economic Community.
AMS ASEAN Member States.
ASEAN Association of Southeast Asian Nations.
ASEC ASEAN Secretariat.
ATM ASEAN Tourism Ministers.
ATPMC ASEAN Tourism Professionals Monitoring Committee.
ATPRS ASEAN Tourism Professional Registration System.
ATFTMD ASEAN Task Force on Tourism Manpower Development.
CATC Common ASEAN Tourism Curriculum.
MRA Mutual Recognition Arrangement.
MTCO Mekong Tourism Coordinating office.
NTO National Tourism Organisation.
NTPB National Tourism Professional Board.
RQFSRS Regional Qualifications Framework and Skills Recognition System.
TPCB Tourism Professional Certification Board.

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Clean Public Areas, Facilities and Equipment

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COMPETENCY - BASED

Welcome to the module in HOUSEKEEPING NCII QUALIFICATION. This

A certificate of achievement will be awarded to you after passing the

Contents of this Competency Based Learning Materials

No. Unit of Competency Module Title Code

Provide Housekeeping Providing

2 Clean and prepare Cleaning and TRS512311

3 Provide Valet/Butler Providing TRS512311

4 Laundry Linen and Laundering Linen TRS512311

6 Deal with/handle Dealing with/handle TRS512312

Competency Based Training (CBT) and

Competency Based Assessment (CBA)

Consider individuals experiences, learning styles and interests

Builds on strengths Training environments need to demonstrate the many positive

Enhances motivation Learning is most effective when participants are

Competency Based Training (CBT)

Be able to become confident, equipped and flexible managers of the future

Competency Based Assessment (CBA)

Competency must be proven regardless of:

A range of assessment methods to assess competency include:

UNIT NUMBER: D1.HHK.CL3.02

Element 7: Apply high level cleaning techniques Removing soil

Undertaking basic preventative maintenance and basic repairs on equipment

Clean glass areas may include:

Assess wet areas may include:

Confirming condition of area and/or equipment in it to be cleaned.

Demonstrated ability to clean nominated soils from nominated glass surfaces

Notes and PowerPoint slides

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1. Trainer welcome trainees to class.

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Where would they be located?

Are they indoors or outdoors?

Are they in public view?

Who is responsible for cleaning them?

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How are they cleaned?

Who cleans them?

When should they be cleaned?

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What is their purpose?

Where can you get these from?

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What are the benefits of each?

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