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FINAL EVALUATION (Sobre 25 PTS) : Nombre Completo: Fecha

The document contains an English proficiency exam for professional commercial activities that includes multiple choice, short answer, and fill-in-the-blank questions testing skills like introducing oneself in business situations, making complaints, and taking phone messages appropriately. It also includes exercises practicing skills like writing formal emails, answering objections, and completing forms like delivery notes. The exam covers a wide range of practical English language skills for professional business contexts.

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Territorio Pittbull Spain
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104 views4 pages

FINAL EVALUATION (Sobre 25 PTS) : Nombre Completo: Fecha

The document contains an English proficiency exam for professional commercial activities that includes multiple choice, short answer, and fill-in-the-blank questions testing skills like introducing oneself in business situations, making complaints, and taking phone messages appropriately. It also includes exercises practicing skills like writing formal emails, answering objections, and completing forms like delivery notes. The exam covers a wide range of practical English language skills for professional business contexts.

Uploaded by

Territorio Pittbull Spain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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MF1002_2: Ingls profesional para actividades comerciales.

FPPE/FA/2015/002/003

Nombre completo: Fecha:

FINAL EVALUATION (sobre 25 pts)

1. You are visiting a company in London. How do you introduce yourself? (1 punto)

A. You are welcome

B. Good morning, my name is Pablo Garca from Spain

C. Hello everyone

2. Which one of the following is less formal?

A. How do you do?

B. How are you?

C. Pleased to meet you

3. When receiving visitors the first important step is

A. Greeting them and introducing yourself

B. Offering something to drink

C. Talking about the trip or the flight

4. Putting someone on hold

A. Could you hold the line, please?

B. Im sorry, I dont have time

C. I cant hear you, could you repeat, please

5. If your boss is not available, the caller will want to leave a message. What do you say?

A. Mr. Brown is calling from MacPhersons. Hed like you to join them for a meeting.

B. Mr. Smith is out for lunch. Would you like to leave a message?

C. Mr. Smith is busy at the moment. Could you tell him I rang?

6. A customer calls us to make a complaint. Which of the following sentences can be used to
ask for details of the problem?

A. Please accept our apologies for

B. What happened exactly?

C. I understand you are upset, sir.

7. Which salutation and close should you use when writing to a customer for the first time?

A. Dear Sir/Madam Yours faithfully

B. Hello Mr. Grey Yours sincerely

C. Dear Sirs Take care


MF1002_2: Ingls profesional para actividades comerciales. FPPE/FA/2015/002/003

8. Choose the correct definition for the abbreviation CC

A. Carbon Copy

B. Certified Company

C. Company Corporation

9. Your presentation was_________________I expected

A. Most interesting than

B. The most interesting

C. More interesting than

10. What kind of document is this:

This is to announce that the CEO of the Company is visiting our offices next Friday 16th
September from 10.00 a.m. There will be a presentation of the new directive for all the employees
at the auditrium at 10.30 a.m. Attendance is required

A. A minute

B. A circular

C. An informal letter

SHORT ANSWER QUESTIONS:

11. Mention at least three rules to take into account when we are talking on the pone (3 pt)

12. How would you answer this objection? (1 pt)


A. I dont have time at the moment

13. Write these questions into formal style: (3 pt)

1- What is the price of the radio?


a. Would you mind telling me_____________________________?

2- Do you sell electronic devices?


a. May I ask you if you __________________________________?

3- When are you arriving at the airport?


a. Could you tell me_____________________________________?
MF1002_2: Ingls profesional para actividades comerciales. FPPE/FA/2015/002/003

14. LISTEN AND COMPLETE THE GAPS: Answering the telephone and transferring a call
Holding the line (3pt)

- Secretary: Hello, this is the Multiplus company


- Ms. Anderson: Hello, is that the ________________________________?
- Secretary: Yes, it is. How can I help you?
- Ms. Anderson: Id __________________with Mr. Smith, please?
- Secretary: Could I ask who is calling, please?
- Ms. Anderson: Yes, my name is Michelle Anderson
- Secretary: OK Ms Anderson. Would you mind ___________________ a moment?
- Ms. Anderson: Thank you
- Secretary: Mr Smith, you have Ms. Anderson on line 1.
- Mr. Smith: (Oh no! I dont want to talk to her!)
- Secretary: Should I tell her that youre busy and youll call her ________________?
- Mr. Smith: (Yes, tell her that)
- Secretary: OK
TAKING A MESSAGE
- Secretary: Im afraid Mr. Smith is ___________ right now to take your call
- Ms. Anderson: I see. Can you ask him to call me back, please?
- Secretary: Certainly. Can I _____________________?
- Ms. Anderson: Yes, its 4441234
- Secretary: Thank you
- Ms. Anderson: Goodbye
- Secretary: Bye
- Secretary (to boss): Here you go
- Mr. Smith: Oh, did she say what she wanted?
- Secretary: No, she just wants you to call her back
- Mr. Smith: Anything else?
- Secretary: No
- Mr. Smith: OK, thanks
LEAVING MESSAGES
- S1: Hello, Mr. Smiths office
- S2: _______________ Mr. Smith, please?
- S1: Im sorry, Mr. Smith is in the meeting right now
- S2: Oh, I see. This isnt an important call though
- S1: Could I ask _____________________, please?
- S2: Yes, Im calling from Mr. Johnsons office. To whom am I speaking?
- S1: My name is Jane. Im Mr. Smiths new secretary
- S2: ________________ you Jane. Could you please tell Mr. Smith to call Mr. Johnson today?
- S1: What is it about?
- S2: Mr. Johnson would like to talk about the _________ of your products
- S1: OK. Ill tell him _____________________ he finishes this meeting
- S2: OK. Thank you. Goodbye.
- S1: Goodbye

15. WRITE A FORMAL E-MAIL (3pt)

You are the Purchasing Manager of Computer Shop Spain. You have just received 100
laptops, which you ordered from ITT Co.. However, after testing a number of the laptops, you
MF1002_2: Ingls profesional para actividades comerciales. FPPE/FA/2015/002/003

found a large percentage of them were faulty. Write a formal e.mail to Jacob Miles, Sales
Manager at ITT Co. Explain the situation and ask for a solution.

16. Fill in the following delivery note (2 pt)

12 bottles 0,75 l Reserva Rioja. / 15 bottles 0,75 l Crianza Carlos V / 24 bottles 33 cl Deva Stout
traditional beer

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