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Computer Monthly Maintanence Agreement: Revised 12/2007

The document outlines the terms of a computer monthly maintenance agreement provided by The Fix It Zone. It details the regular maintenance tasks performed like backups, updates, and security checks. Pricing is based on the number of computers from $150/month for 1-3 computers. The contract is for one year and automatically renews. Invoices are due upon receipt and major credit cards are accepted.

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Moses Henry
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98 views2 pages

Computer Monthly Maintanence Agreement: Revised 12/2007

The document outlines the terms of a computer monthly maintenance agreement provided by The Fix It Zone. It details the regular maintenance tasks performed like backups, updates, and security checks. Pricing is based on the number of computers from $150/month for 1-3 computers. The contract is for one year and automatically renews. Invoices are due upon receipt and major credit cards are accepted.

Uploaded by

Moses Henry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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COMPUTER MONTHLY MAINTANENCE AGREEMENT

Computers and networks are now an integral part of most small businesses and it is vital
that they work reliably. By joining The Fix It Zone Monthly Maintenance Plan we will
undertake to provide regular system maintenance that will help you to avoid many IT
problems before they occur.

In a busy office environment routine IT tasks may have taken a lower priority to core
business issues, and the maintenance plan handles those for you boosting both reliability
and providing peace of mind.

Each customer will have a plan that is tailored specifically for their business, but generally
the tasks undertaken by The Fix It Zone are

Check that backups have run properly and verify backup


Monitor and clean up server disk usage
Check server event logs for any behind the scenes issues
Check virus protection software is up to date for all users
Run updates and scans for viruses and spyware
Ensure that any relevant Microsoft updates are installed
Regular security updates for windows and Microsoft Office
Optimize and compress Email and Shared Folder files where necessary
Check Email and Internet logging for errors and bottlenecks
Run diagnostic checks on server and network
Install shared peripherals, such as printers and scanners
Troubleshoot network problems
Make recommendations for enhancing the effectiveness of your IT investment.

We can provide support and services on demand for your existing IT systems as well as help
define system enhancements.

Depending upon your network setup many of these tasks can be run remotely and/or out of
business hours to provide the minimum disruption in your office.

While the monthly maintenance is the best possible way to protect your company from
major downtime and everything possible will be done to ensure your computers run to the
best of their ability; The Fix It Zone will not be held responsible for any mechanical failures
or results of mechanical failures. As with all electrical equipment, parts may fail at anytime.

All parts are additional and will be charged separately. Any additional work, not listed in
this agreement will be billed separately at the current hourly rate.

Revised 12/2007
PRICING GUIDELINES

1-3 computers $150.00/mo.


4-6 computers $300.00/mo.
7-10 computers $450.00/mo.
11 or more computers price to be determined.

House Calls $25.00 A house call is charged if work is not done remotely.

All fees are due upon receipt of invoice. Invoices are faxed or emailed. All major Credit
Cards are accepted for your convenience.

LENGTH OF CONTRACT, SCHEDULING & BILLING

Contracts are for one (1) year and automatically renew upon completion of the term, unless
customer submits cancellation in writing thirty (30) days prior to next scheduled
maintenance.

A mutually agreed upon date will be decided on and every effort will be made to insure your
maintenance is done on that day; however, emergency jobs will take priority. Every effort
will be made to reschedule for the same week or another mutually agreed upon time will be
scheduled. A confirmation call will be placed prior to the appointment.

Invoices are faxed or emailed and are DUE UPON RECEIPT. Invoices are billed after
maintenance has been completed. For your convenience we accept all major credit cards.

If work is done on-site, after hours, a key or personnel to open the office must be provided.

By signing this agreement, I am accepting this agreement and the terms listed herein.

Company Name

Signature Date
( ) - ( ) -
Contact Number Fax E-mail

Juan Cavazos, Owner, The Fix It Zone Date

Best week of Best day of


Preferred Time
the month: the week:

Week 1 Monday Morning

Week 2 Tuesday Afternoon

Week 3 Wednesday After hours

Week 4 Thursday Remote

Friday

Revised 12/2007

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