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b

Maintenance and Service Guide

Compaq Evo Notebook N620c,
Evo N610c, and Evo N600c Series

Document Part Number: 279362-002

February 2003

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
2003 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and Pentium-M are trademarks of Intel
Corporation in U.S. and/or other countries. All other product names mentioned
herein may be trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or omissions contained
herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. The information in this
document is provided as is without warranty of any kind, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.

Maintenance and Service Guide

Second Edition February 2003
First Edition July 2002
Document Part Number: 279362-002
Contents

1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 128
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 129
1.5 Notebook External Components . . . . . . . . . . . . . . 130
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 143

2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 21
Selecting Computer Setup or
Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 21
Selecting from the File Menu. . . . . . . . . . . . . . . . . . 23
Selecting from the Security Menu . . . . . . . . . . . . . . 24
Selecting from the Advanced Menu. . . . . . . . . . . . . 25
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 27
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 27
Obtaining, Saving, or Printing Diagnostic
Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 210

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 31
3.2 Notebook System Major Components . . . . . . . . . . . 32
3.3 Miscellaneous Plastics Kit Components . . . . . . . . 316
3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 318
3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 41
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 42
4.3 Preventing Damage to Removable Drives . . . . . . . . 42
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 43
4.5 Packaging and Transporting Precautions . . . . . . . . . 44
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 44
4.7 Grounding Equipment and Methods . . . . . . . . . . . . 45

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 52
5.3 Preparing the Notebook for Disassembly. . . . . . . . . 54
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
5.5 Mini PCI Communications Board . . . . . . . . . . . . . 512
5.6 Disk Cell RTC Battery . . . . . . . . . . . . . . . . . . . . . . 515
5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517
5.8 Memory Expansion . . . . . . . . . . . . . . . . . . . . . . . . 522
5.9 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525
5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527
5.11 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532
5.13 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

iv Maintenance and Service Guide

Contents

5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

5.15 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
5.17 DC-DC Converter Board . . . . . . . . . . . . . . . . . . . . 552
5.18 Modem Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . B1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B2

C Screw Listing

Index

Maintenance and Service Guide v

1
Product Description

The Compaq Evo Notebook N620c, N610c, and N600c Series

14 Maintenance and Service Guide

Product Description

Table 1-2
Compaq Evo Notebook N620c Models (Continued)
N620c P 150 P4 60 C G 51 O
Asia Pacific DE270A UUF Korea DE270A AB1
Australia DE270A ABG The Netherlands DE270A ABH
Belgium DE270A UUG Norway DE270A ABN
Czech Republic DE270A AKB Peoples DE270A AB2
Denmark DE270A ABY Republic
European DE270A ABB of China
International DE270A ABF Poland DE270A AKD
France Portugal DE270A AB9
Germany DE270A ABD Russia DE270A ACB
Greece DE270A ABV Saudi Arabia DE270A ABV
Hong Kong DE270A AB5 Slovenia DE270A AKN
Hungary DE270A AKC Spain DE270A ABE
Iceland DE270A A2M Sweden/Finland DE270A AK8
India DE270A ACJ Switzerland DE270A UUZ
Israel DE270A ABT Taiwan DE270A AB0
Italy DE270A ABZ Thailand DE270A AKL
Japan DE270A ABJ Turkey DE270A AB8
Japan (English) DE270A ACF United Kingdom DE270A ABU

Maintenance and Service Guide 15

Product Description

Table 1-2
Compaq Evo Notebook N620c Models (Continued)
N620c P 140 X4 40 C X 25 2
Asia Pacific DE265A UUF Koran DE265A AB1
Australia DE265A ABG Latin America DE265A ABM
Belgium DE265A UUG The Netherlands DE265A ABH
Brazil DE265A AC4 Norway DE265A ABN
Czech Republic DE265A AKB Peoples DE265A AB2
Denmark DE265A ABY Republic
European DE265A ABB of China
International Poland DE265A AKD
France DE265A ABF Portugal DE265A AB9
French Canada DE265A ABC Russia DE265A ACB
Germany DE265A ABD Saudi Arabia DE265A ABV
Greece DE265A ABV Slovenia DE265A AKN
Hong Kong DE265A AB5 Spain DE265A ABE
Hungary DE265A AKC Sweden/Finland DE265A AK8
Iceland DE265A A2M Switzerland DE265A UUZ
India DE265A ACJ Taiwan DE265A AB0
Israel DE265A ABT Thailand DE265A AKL
Italy DE265A ABZ Turkey DE265A AB8
Japan DE265A ABJ United Kingdom DE265A ABU
Japan (English) DE265A ACF United States DE265A ABA

16 Maintenance and Service Guide

Product Description

Table 1-2
Compaq Evo Notebook N620c Models (Continued)
N620c P 140 X4 40 C X 25 O
Asia Pacific DE264A UUF Korea DE264A AB1
Australia DE264A ABG Latin America DE264A ABM
Belgium DE264A UUG The Netherlands DE264A ABH
Brazil DE264A AC4 Norway DE264A ABN
Czech Republic DE264A AKB Peoples DE264A AB2
Denmark DE264A ABY Republic
European DE264A ABB of China
International Poland DE264A AKD
France DE264A ABF Portugal DE264A AB9
French Canada DE264A ABC Russia DE264A ACB
Germany DE264A ABD Saudi Arabia DE264A ABV
Greece DE264A ABV Slovenia DE264A AKN
Hong Kong DE264A AB5 Spain DE264A ABE
Hungary DE264A AKC Sweden/Finland DE264A AK8
Iceland DE264A A2M Switzerland DE264A UUZ
India DE264A ACJ Taiwan DE264A AB0
Israel DE264A ABT Thailand DE264A AKL
Italy DE264A ABZ Turkey DE264A AB8
Japan DE264A ABJ United Kingdom DE264A ABU
Japan (English) DE264A ACF United States DE264A ABA
N620c P 140 X4 40 C 8 25 2
Denmark DE269A ABY Sweden/Finland DE269A AK8
Germany DE269A ABD Switzerland DE269A UUZ
Italy DE269A ABZ United States DE269A ABA
Norway DE269A ABN
N620c P 140 X4 40 C 8 25 O
Denmark DE268A ABY Sweden/Finland DE268A AK8
Germany DE268A ABD Switzerland DE268AUUZ
Italy DE268A ABZ United States DE268A ABA
Norway DE268A ABN

Maintenance and Service Guide 17

Product Description

Table 1-2
Compaq Evo Notebook N620c Models (Continued)
N620c P 130 X4 30 C X 25 2
Asia Pacific DE263A UUF Korea DE263A AB1
Australia DE263A ABG Latin America DE263A ABM
Belgium DE263A UUG The Netherlands DE263A ABH
Brazil DE263A AC4 Norway DE263A ABN
Czech Republic DE263A AKB Peoples DE263A AB2
Denmark DE263A ABY Republic
European DE263A ABB of China
International Poland DE263A AKD
France DE263A ABF Portugal DE263A AB9
French Canada DE263A ABC Russia DE263A ACB
Germany DE263A ABD Saudi Arabia DE263A ABV
Greece DE263A ABV Slovenia DE263A AKN
Hong Kong DE263A AB5 Spain DE263A ABE
Hungary DE263A AKC Sweden/Finland DE263A AK8
Iceland DE263A A2M Switzerland DE263A UUZ
India DE263A ACJ Taiwan DE263A AB0
Israel DE263A ABT Thailand DE263A AKL
Italy DE263A ABZ Turkey DE263A AB8
Japan DE263A ABJ United Kingdom DE263A ABU
Japan (English) DE263A ACF United States DE263A ABA

Table 1-5
Front and Right Side Panel Components (Continued)

Item Component Function

4 Media Bay light Turns on when the diskette drive in the
Media Bay or the optional external diskette
drive is accessed.
5 Infrared port Links to another IrDA-compliant device for
wireless communication.
6 Volume control buttons Adjust the volume of the stereo speakers.
7 Stereo line-out/ Connects stereo speakers, headphones,
headphone jack headset, or television audio.
8 Mono microphone jack Connects a mono microphone, disabling the
built-in microphone.
9 Display release latch Opens the notebook.
10 Security cable slot Attaches an optional security cable to the
notebook.
11 Media Bay Accepts a diskette drive, CD- or DVD-ROM
drive, or secondary battery pack.
12 RJ-11 jack (internal Connects the modem cable to an internal
modem models only) modem. A modem cable is included with
internal modem models.

Maintenance and Service Guide 131

Product Description

The Evo Notebook N620c, N610c, and N600c right side and rear
panel components are shown in Figure 1-3 and described in
Table 1-6.

Figure 1-3. Right Side and Rear Panel Components

Evo Notebook N610c

Table 1-6
Right Side and Rear Panel Components

Item Component Function

1 DC power jack Connects any one of the following:
AC adapter
Optional automobile power
adapter/charger
Optional aircraft power adapter
2 Keyboard/mouse Connects an external keyboard or
connector PS/2-compatible external mouse. To
connect a keyboard and a mouse at the
same time, use an optional Y-adapter.

132 Maintenance and Service Guide

Product Description

Table 1-6
Right Side and Rear Panel Components (Continued)

Item Component Function

3 Parallel connector Connects a parallel device.
4 USB connectors (2) Connect USB devices.
5 RJ-45 jack Connects the network cable. A network
(network models only) cable is not included with the notebook.
6 Serial connector Connects a serial device.
7 External monitor Connects an external monitor or overhead
connector projector.
8 S-Video connector Connects a television, VCR, camcorder, or
overhead projector.
9 Vent Allows airflow to cool internal components.

Toshutsprevent damage, the notebook

down if an overheating
condition occurs. Do not block the
cooling vent. Avoid placing the
notebook on a blanket, rug, or other
flexible surface that may cover the
vent area.
10 Hard drive Supports the removable primary hard drive.
11 PC Card slots Support a 32-bit (CardBus) or 16-bit
PC Card.
12 PC Card eject buttons Eject a PC Card from a PC Card slot.

Maintenance and Service Guide 133

Product Description

The Evo Notebook N600c right side and rear panel components
are shown in Figure 1-4 and described in Table 1-7.

Figure 1-4. Right Side and Rear Panel Components

Evo Notebook N600c

Table 1-7
Right Side and Rear Panel Components

Item Component Function

1 MultiPort Connects wireless communication devices,
such as an optional Bluetooth or 802.11b
MultiPort module, and other options.
2 DC power jack Connects any one of the following:
AC adapter
Optional automobile power
adapter/charger
Optional aircraft power adapter

134 Maintenance and Service Guide

Table 1-9
Top Components (Continued)

Item Component Function

3 Caps lock light On: Caps lock is on.
4 Standby button Turns on the notebook if it is off.
Initiates and exits Standby.
When pressed with the Fn key, initiates
Hibernation.
5 Stereo speakers (2) Produce stereo sound.
6 Easy Access buttons (4) Provide quick access to the Internet. Refer
to the Hardware Guide that ships with the
notebook for information about these
buttons.
7 Power switch Turns on the notebook. To turn off the
notebook, use the operating system
Shut Down command.
8 Pointing stick Moves the mouse cursor.
9 Right pointing stick Functions like the right mouse button on an
button external mouse.
10 TouchPad Moves the mouse cursor.
11 Right TouchPad button Functions like the right mouse button on an
external mouse.
12 Left TouchPad button Functions like the left mouse button on an
external mouse.
13 Left pointing stick button Functions like the left mouse button on an
external mouse.

138 Maintenance and Service Guide

Product Description

The Evo Notebook N620c and N610c bottom components are

shown in Figure 1-7 and described in Table 1-10.

Figure 1-7. Bottom ComponentsEvo Notebook N620c

and N610c

Table 1-10
Bottom Components

Item Component Function

1 Media Bay Accepts a diskette drive, CD- or DVD-ROM
drive, or secondary battery pack.
2 Media Bay release latch Releases the Media Bay device from the
connector.

Maintenance and Service Guide 139

Product Description

Table 1-10
Bottom Components (Continued)

Item Component Function

3 Serial number Identifies the notebook; needed when you
call Compaq customer support.
4 Docking connector Connects the notebook to the optional
expansion base, convenience base, or port
replicator.
5 Air vents (2) Allow airflow to cool internal components.
6 Fan Provides airflow to cool internal
components.
7 Hard drive Supports the removable primary hard drive.
8 Hard drive security Secures the hard drive.
screw
9 Mini PCI compartment Covers the memory expansion
cover compartment that contains two memory
expansion slots for memory expansion
boards.
10 Battery release latch Releases the battery pack from the battery
compartment.
11 Battery compartment Holds the battery pack.

140 Maintenance and Service Guide

Product Description

The Evo Notebook N600c bottom components are shown in

Figure 1-8 and described in Table 1-11.

Figure 1-8. Bottom ComponentsEvo Notebook N600c

Table 1-11
Bottom Components

Item Component Function

1 Media Bay Accepts a diskette drive, optical drive, or
secondary battery pack.
2 Media Bay release latch Releases the Media Bay device from the
connector.
3 Vent Allows airflow to cool internal components.

Maintenance and Service Guide 141

Product Description

Table 1-11
Bottom Components (Continued)

Item Component Function

4 Fan Provides airflow to cool internal
components.
5 Certificate of Contains the Product Key, which may need
Authenticity label to be entered before using some Windows
operating systems.
6 Hard drive security Secures the hard drive.
screw
7 Memory expansion Covers the memory expansion
compartment cover compartment that contains two memory
expansion slots for memory expansion
boards.
8 Docking recess latch Secures the computer to an optional
expansion base, convenience base, or port
replicator.
9 Battery release latch Releases the battery pack from the battery
compartment.
10 Battery compartment Holds the battery pack.
11 Serial number Identifies the computer; needed when you
call Compaq customer support.

142 Maintenance and Service Guide

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, Illustrated Parts Catalog,
to identify replacement parts, and Chapter 5, Removal and
Replacement Procedures, for disassembly steps. The system
board provides the following device connections:
Memory expansion board
Hard drive
Display
Keyboard/TouchPad or pointing stick
Audio
Intel Pentium 4 and Pentium III processors
Fan
PC Card
Modem or modem/NIC
The notebook uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.

CAUTION: To properly ventilate the notebook, allow at least a

7.6-cm (3-inch) clearance on the left and right sides of the
notebook.

Maintenance and Service Guide 143

2
Troubleshooting

WARNING: Only authorized technicians trained by Compaq should

repair this equipment. All troubleshooting and repair procedures
are detailed to allow only subassembly/module level repair.
Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the
component level or make modifications to any printed wiring board.
Improper repairs can create a safety hazard. Any indication of
component replacement or printed wiring board modification may
void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics

Utilities
Selecting Computer Setup or Compaq
Diagnostics
The computer features two Compaq system management utilities:
Computer SetupA system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Windows.

Maintenance and Service Guide 21

Troubleshooting

Compaq DiagnosticsA system information and diagnostic

utility that is used within your Windows operating system.
Use this utility whenever possible to:
Display system information.
Test system components.
Troubleshoot a device configuration problem
in Windows 2000, Windows XP Professional, or
Windows XP Home.

Using Computer Setup

Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus:
1. Turn on or restart the computer. Press F10 while the
F10 = ROM Based Setup message is displayed in the
lower-left corner of the screen.
To change the language, press F2.
To view navigation information, press F1.
To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the computer:
Select File > Save Changes and Exit and press enter.
or
Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press F10.

22 Maintenance and Service Guide

Troubleshooting

Selecting from the File Menu

Table 2-1
File Menu

Select To Do This
System Information View identification information about the
computer, a docking base, and any battery
packs in the system.
View specification information about the
processor, memory and cache size, and
system ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from a
diskette.
Restore Defaults Replace configuration settings in Computer
Setup with factory default settings. (Identification
information is retained.)
Ignore Changes and Exit Cancel changes entered during the current
session, then exit and restart the computer.
Save Changes and Exit Save changes entered during the current
session, then exit and restart the computer.

Maintenance and Service Guide 23

Troubleshooting

Selecting from the Security Menu

Table 2-2
Security Menu

Select To Do This
Setup Password Enter, change, or delete a setup password.
(The setup password is called an administrator
password in Compaq Computer Security, a
program accessed from the Windows Control
Panel.)
Power-on Password Enter, change, or delete a power-on password.
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
User or Master password.

Drive Lock Settings are accessible only

when you enter Computer Setup by
turning on (not restarting) the computer.
Password Options Enable/disable:
Password options can be QuickLock
selected only when a QuickLock on Standby
power-on password has
been set. QuickBlank

To enable QuickLock on Standby or

QuickBlank, you must first enable
QuickLock.
Device Security Enable/disable:
Ports or diskette drives*
Diskette write*
CD-ROM or diskette startup

Settings for a DVD-ROM can be

entered in the CD-ROM field.
System IDs Enter identification numbers for the computer, a
docking base, and all battery packs in the
system.
*Not applicable to SuperDisk LS-120 drives.

24 Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu

Table 2-3
Advanced Menu

Interactive ModeProvides maximum control over the
testing process. You determine whether the test was
passed or failed, and you may be prompted to insert or
remove devices.
Unattended ModeDoes not display prompts. If errors
are found, they are displayed when testing is complete.
6. Click Begin Testing.
7. Select a tab to view a test report:
Status tabSummarizes the tests run, passed, and failed
during the current testing session.
Log tabLists tests run on the system, the number of
times each test has run, the number of errors found on
each test, and the total run time of each test.
Error tabLists all errors found in the computer with
their error codes.
8. Select a tab to save the report:
Log tabSelect Save.
Error tabSelect Save.
9. Select a tab to print the report:
Log tabSelect File > Save As, then print the file from
your folder.

Maintenance and Service Guide 29

Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4
Troubleshooting Flowcharts Overview

Flowchart Description
2.1 Initial Troubleshooting
2.2 No Power, Part 1
2.3 No Power, Part 2
2.4 No Power, Part 3
2.5 No Power, Part 4
2.6 No Video, Part 1
2.7 No Video, Part 2
2.8 Nonfunctioning Docking Station
2.9 No Operating System (OS) Loading
2.10 No OS Loading From Hard Drive, Part 1
2.11 No OS Loading From Hard Drive, Part 2
2.12 No OS Loading From Hard Drive, Part 3
2.13 No OS Loading From Diskette Drive
2.14 No OS Loading From CD- or DVD-ROM Drive
2.15 No Audio, Part 1
2.16 No Audio, Part 2
2.17 Nonfunctioning Device
2.18 Nonfunctioning Keyboard
2.19 Nonfunctioning Pointing Device
2.20 No Network or Modem Connection

210 Maintenance and Service Guide

Troubleshooting

Flowchart 2.1 - Initial Troubleshooting

Begin
troubleshooting.

N
Go to
Is there Flowchart 2.2,
power? No Power, Part 1.
Y

N
Beeps, Check
LEDs, or error LED board,
messages? speaker N
connections. Go to
Y All drives Flowchart 2.17,
working? Nonfunctioning
Device.
N Y
Is there video? Go to
(no boot) Flowchart 2.6, N Go to
No Video, Part 1. Flowchart 2.18,
Y Keyboard/ Nonfunctioning
pointing device Keyboard,
working? or Flowchart 2.19,
N Nonfunctioning
Y Pointing Device.
Is the OS Go to
loading? Flowchart 2.9,
No OS Loading. N
Go to
Y Connecting Flowchart 2.20,
to network No Network or
or modem? Modem
N Connection.
Y
Go to
Is there Flowchart 2.15,
sound? No Audio.
End
Y

Maintenance and Service Guide 211

Troubleshooting

Flowchart 2.2 - No Power, Part 1

No power
(power LED
is off).

Remove from
docking station
(if applicable).

N N
Power up Go to
Power up *Reset Flowchart 2.3,
on battery power. on battery
power? No Power,
power? Part 2.
Y Y

N N
Power up Power up Go to
on AC *Reset Flowchart 2.4,
power. on AC
power? power? No Power,
Part 3.
Y Y

Y
Power up
in docking Done *On some models there is a separate reset
station? button. On some models the computer may
be reset using the Standby switch and either
N the lid switch or the main power switch.

1. Reseat the power cables in the docking

station and at the AC outlet.
2. Ensure that the AC power source is active.
3. Ensure that the power strip is working.

Y N
Power up Go to
Done in docking Flowchart 2.8,
station? Nonfunctioning
Docking Station.

212 Maintenance and Service Guide

Troubleshooting

Flowchart 2.3 - No Power, Part 2

Continued from
Flowchart 2.2,
No Power, Part 1.

Visually check for

debris in battery
socket and clean if
necessary.

Power on? Done

Check battery
by recharging,
moving it to
another computer,
or replacing it.

N
Replace
Power on? power supply
(if applicable).
Y
N
Go to
Done Power on? Flowchart 2.4,
No Power,
Part 3.
Y

Done

Maintenance and Service Guide 213

Troubleshooting

Flowchart 2.4 - No Power, Part 3

Continued from
Flowchart 2.3,
No Power, Part 2.

Plug directly
into AC outlet.

Y
Power LED
on? Done

N
Reseat AC adapter
in computer and
at power source.

Power on? Done

N
N External

Power outlet Try different Internal or Replace external

active? outlet. external AC AC adapter.
adapter?
Y Internal N
Go to
Replace Flowchart 2.5,
power cord. Power on?
No Power,
Part 4.
Y Y

Power on? Done Done

214 Maintenance and Service Guide

Troubleshooting

Flowchart 2.5 - No Power, Part 4

Continued from
Flowchart 2.4,
No Power, Part 3.

Open
computer.

Y
Reseat loose
Loose or components and
damaged boards and
parts? replace
damaged items.
N

Close
computer and
retest.

N
Replace the following items (if applicable).
Power on? Check computer operation after each
replacement:
Y 1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
Done *Replace these items as a set to prevent
shorting out among components.

Maintenance and Service Guide 215

Troubleshooting

Flowchart 2.6 - No Video, Part 1

No video.

Docking
station

Stand-alone Go to *To change from internal to

or docking Flowchart 2.7, external display, use the hotkey
station? No Video, Part 2. combination.

Stand-alone
Y
Internal or Adjust
external brightness. Video OK? Done
display*?
Internal N
External

Adjust A Press lid

switch to ensure
brightness.
operation.

Y Y

Video OK? Done Video OK? Done

N N
Replace the following one at a time. Test after each replacement.
Check for bent 1. Cable between notebook and computer display (if applicable)
pins on cable. 2. Inverter board (if applicable)
3. Display
4. System board
N N
Try Internal and Replace
Video OK? another external system
display. video OK? board.
Y Y

Done Done

216 Maintenance and Service Guide

Troubleshooting

Flowchart 2.7 - No Video, Part 2

Continued from
Flowchart 2.6,
No Video, Part 1.

Remove
notebook from
docking station,
if connected.

Adjust Check brightness

display of external
brightness. monitor.

N Y
Go to A in
Video OK? Flowchart 2.6, Video OK? Done
No Video, Part 1.
Y N

Check that notebook is properly Try another

seated in docking station, external
for bent pins on cable, and for monitor.
monitor connection.

Y Y
Internal
Video OK? Done and external Done
video OK?
N N

Go to
Adjust external Flowchart 2.8,
monitor display. Nonfunctioning
Docking Station.

Maintenance and Service Guide 217

Troubleshooting

Flowchart 2.8 - Nonfunctioning Docking Station

(if applicable)
Nonfunctioning
docking station.

Reseat power
cord in docking
station and
power outlet.

Check voltage Reinstall

setting on notebook into
docking station. docking station.

Y
Reset monitor
cable connector at Docking
docking station. station Done
operating?
N
Y
Docking Replace the following docking station
station Done components one at a time. Check
operating? computer operation after each
N replacement.
1. Power supply
2. I/O board
Remove 3. Backplane board
notebook, reseat 4. Switch box
all internal parts, 5. Docking motor mechanism
and replace any
damaged items in
docking station.

218 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9 - No Operating System (OS) Loading

No OS
loading.*

Reseat power *Before beginning troubleshooting, always

cord in docking check cable connections, cable ends, and
station and drives for bent or damaged pins.
power outlet.

No OS loading
from hard drive,
go to Flowchart 2.10,
No OS Loading from
Hard Drive, Part 1.

No OS loading
from diskette drive,
go to Flowchart 2.13,
No OS Loading from
Diskette Drive.

No OS loading
from CD- or
DVD-ROM drive,
go to Flowchart 2.14,
No OS Loading
from CD- or
DVD-ROM Drive.

Maintenance and Service Guide 219

Troubleshooting

Flowchart 2.10 - No OS Loading from Hard Drive, Part 1

OS not
loading from
hard drive.

Y
Go to
Flowchart 2.11,
Nonsystem No OS Loading
disk message? from Hard Drive,
Part 2.
N

Reseat
external
hard drive.

OS loading? Done

N
N
Boot
from
CD?
N
Y Go to
Boot Flowchart 2.13,
from No OS
Check the setup diskette? Loading from
utility for correct Diskette Drive.
booting order. Y

N Change boot
priority through
Boot the setup utility
from and reboot.
hard drive?
Y N
Boot Go to
from Flowchart 2.17,
hard drive? Nonfunctioning
Done Device.
Y

220 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11 - No OS Loading from Hard Drive, Part 2

Continued from
Flowchart 2.10,
No OS Loading
from Hard Drive, Reseat
Part 1. hard drive.
N
CD or 1. Replace hard Y
diskette in drive.
drive? 2. Replace system
board. Hard drive
accessible? Done
Y
N
Remove
diskette and
reboot. Run FDISK.

Y
N
Boot Create partition,
from Done Hard drive then format hard
hard drive? partitioned? drive to bootable
N C:\ prompt.
Y
N N
Go to
Boot Flowchart 2.13, Hard drive
from diskette No OS Loading formatted?
drive? from Diskette
Drive. Y
Y
Format hard drive
and bring to
N a bootable
C:\ prompt.
Hard drive Y
accessible? Computer
booted?
Y Load OS using
Done Restore CD
N (if applicable).
Go to Go to
Flowchart 2.12, Flowchart 2.12,
No OS Loading No OS Loading
from Hard Drive, from Hard Drive,
Part 3. Part 3.

Maintenance and Service Guide 221

Troubleshooting

Flowchart 2.12 - No OS Loading from Hard Drive, Part 3

Flowchart 2.17 - Nonfunctioning Device

Nonfunctioning
device.

Reseat
device.

Unplug the nonfunctioning device

Disconnect all Replace

power from NIC/modem
the notebook (if applicable).
and open.

Y
Reseat
NIC/modem OK? Done
(if applicable).
N

Replace
system
board.

230 Maintenance and Service Guide

3
Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a

reference for spare part numbers and option part numbers.

3.1 Serial Number Location

3.3 Miscellaneous Plastics Kit

Mass Storage Devices (continued)

320 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-3
Mass Storage Devices (Continued)

Spare Part
Item Description Number
4 Optical drives
For use with all Evo Notebook N620c, N610c,
and N600c models:
Diskette drive 135233-001
24X Max CD-ROM drive 228746-001
and
228746-001
8X Max CD-RW drive 153992-001
8X Max DVD-ROM drive 173949-001
DVD/CD-RW combination drive 238878-001
2X Max SuperDisk LS120 drive 201274-001
Iomega 250-MB ZIP drive 218683-001
MultiBay battery pack, 6 cell 100680-001
MultiBay battery pack, 3.2 ah 280876-001
For use with Evo Notebook N620c and N610c
models only:
16X Max CD-RW drive 274419-001
24X Max DVD/CD-RW combination drive 274420-001
5 Iomega 250-MB ZIP drive 218683-001
2X Max SuperDisk LS120 drive 201274-001

Maintenance and Service Guide 321

Illustrated Parts Catalog

3.5 Miscellaneous

Table 3-4
Spare Parts: Miscellaneous (not illustrated)

Spare Part
Description Number
AC adaptors
90-Watt AC adapter power supply 239705-001
65-Watt AC adapter power supply 239704-001
50-Watt AC adapter power supply 120765-001
Bluetooth wireless communication MultiPort module 230336-001
Logo kit 304204-001
Modems
Type III mini PCI combination 56-Kbps modem/NIC 230338-001
Type III mini PCI combination 56-Kbps modem/3DES NIC 230339-001
Type III mini PCI 56-Kbps modem 230337-001
Modem adapters
Czech 234963-221
German 236432-041
Hungarian 234963-211
Norwegian 234963-091
Swiss 198294-111
Modem cable 234962-001
Modem cable adapters
Australian 304398-011
Belgian 304398-181
French 304398-051

322 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-4
Spare Parts: Miscellaneous (not illustrated) (Continued)

Spare Part
Description Number
Power cord, black, 6 feet
Australian 246959-011
Danish 246959-081
European/Middle Eastern/African 246959-021
Italian 246959-061
Japanese 246959-291
Korean 246959-AD1
Swiss 246959-AG1
U.K. English 246959-031
U.S. English 246959-001
RJ-11 P55 adapters
Danish 316904-081
Finnish 316904-351
Italian 316904-061
Swedish 316904-101
RJ-11 PTT adapter (used in the United Kingdom) 158593-031
RJ-45 network cable 239049-001
Screw Kit (includes the following screws and bushing guides; 241440-001
refer to Appendix C, Screw Listing, for more information on
screw specifications and usage)
Torx T8 M2 7 Phillips M1 6
Torx T8 M2 5 Phillips M2 6.5
7.0-mm bushing guide

Maintenance and Service Guide 323

4
Removal and Replacement
Preliminaries

This chapter provides essential information for proper and safe

removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and
replacement procedures:
Magnetic screwdriver
Phillips P0 screwdriver
7.0-mm socket wrench (for Evo Notebook N600c models)
Tool kit (includes connector removal tool, loopback plugs,
and case utility tool)

4.2 Service Considerations

The following sections include some of the considerations that
you should keep in mind during disassembly and assembly
procedures.

As you remove each subassembly from the computer, place the

subassembly (and all accompanying screws) away from the work
area to prevent damage.

Maintenance and Service Guide 41

Removal and Replacement Preliminaries

Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables tear
easily.

CAUTION: When servicing the computer, ensure that cables are

placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.

4.3 Preventing Damage to

Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or in
Hibernation, turn the computer on, then shut it down.
Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive. Ensure that the optical
drive tray is closed.

42 Maintenance and Service Guide

Removal and Replacement Preliminaries

Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the
connector.
Handle drives on surfaces that have at least one inch of
shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, CD-ROM drive, or a diskette
drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or to liquids.
If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and
label the package Fragile: Handle With Care.

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases the discharge contains
enough power to alter device parameters or melt silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

Maintenance and Service Guide 43

Removal and Replacement Preliminaries

4.5 Packaging and Transporting

Precautions
Use the following grounding precautions when packaging and
transporting equipment:
To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
Keep electrostatic-sensitive parts in their containers until the
parts arrive at static-free workstations.
Place items on a grounded surface before removing items
from their containers.
Always be properly grounded when touching a sensitive
component or assembly.
Store reusable electrostatic-sensitive parts from assemblies in
protective packaging or nonconductive foam.
Use transporters and conveyers made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:
Cover the workstation with approved static-dissipative
material (refer to Table 4-2).
Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.

44 Maintenance and Service Guide

Removal and Replacement Preliminaries

When using fixtures that must directly contact dissipative

surfaces, only use fixtures made of static-safe materials.
Keep the work area free of nonconductive materials, such as
ordinary plastic assembly aids and Styrofoam.
Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing
connectors or test equipment.

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot
strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum
of one megohm 10% resistance in the ground cords. To
provide proper ground, wear a strap snugly against the skin at
all times. On grounded mats with banana-plug connectors,
connect a wrist strap with alligator clips.
When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one-megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.

Maintenance and Service Guide 45

Removal and Replacement Preliminaries

Other grounding equipment recommended for use in preventing

electrostatic damage includes:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of
one-megohm resistance
Static-dissipative tables or floor mats with hard ties to
the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials

46 Maintenance and Service Guide

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage

levels generated by different activities.

Table 4-1
Typical Electrostatic Voltage Levels

Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

Table 4-2 lists the shielding protection provided by antistatic bags
and floor mats.

Table 4-2
Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V

Maintenance and Service Guide 47

5
Removal and Replacement
Procedures

This chapter provides removal and replacement procedures.

Both Phillips P0 and Torx T8 screws are removed during
disassembly. There are 38 screws and screwlocks, in seven
different sizes, that must be removed and replaced when servicing
the notebook. Make special note of each screw size and location
during removal and replacement.
Refer to Appendix C, Screw Listing, for detailed information
on screw sizes, locations, and usage.

Maintenance and Service Guide 51

Removal and Replacement Procedures

5.1 Serial Number

Report the notebook serial number to Compaq when requesting
information or ordering spare parts. The serial number is located
on the bottom of the notebook (Figure 5-1).

Figure 5-1. Serial Number Location

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be
referenced when removing notebook components.

Disassembly Sequence Chart

# of Screws
Section Description Removed
5.3 Preparing the Notebook for Disassembly
Battery Pack 0

52 Maintenance and Service Guide

Removal and Replacement Procedures

Disassembly Sequence Chart (Continued)

# of Screws
Section Description Removed
5.3 Preparing the Notebook for Disassembly (Continued)
Media Bay Device 0
Hard Drive 1 to remove
hard drive
2 to remove
hard drive
bezel
5.4 Computer Feet 0
5.5 Mini PCI Communications Board 2
5.6 Disk Cell Real Time Clock (RTC) Battery 0
5.7 Keyboard 1
5.8 Memory Expansion 0
5.9 TouchPad 0
5.10 Switch Cover 2
5.11 Display 3
5.12 Top Cover 13
5.13 System Board 5
5.14 Fan 3
5.15 Heat Sink (Evo Notebook N620c and N610c 6
models only)
5.16 Processor (Evo Notebook N620c and N610c 0
models only)
5.17 DC-DC Converter Board 0
5.18 Modem Cable 0

Maintenance and Service Guide 53

Removal and Replacement Procedures

5.3 Preparing the Notebook for

Disassembly
Perform the following steps before disassembling the notebook:
1. Turn off the notebook.
2. Disconnect the AC adapter and all external devices.

Battery Pack, 6-cell, Li ion

Spare Part Number Information

Battery packs, 6-cell, Li ion 232633-001

and
301952-001

3. Remove the battery pack by following these steps:

a. Turn the notebook bottom side up with the front facing
forward.

54 Maintenance and Service Guide

Removal and Replacement Procedures

b. Slide the battery release latch 1 toward the back of the

notebook (Figure 5-2).
c. Swing the right side of the battery pack up and to the
left 2.
d. Remove the battery pack 3.

Figure 5-2. Removing the Battery Pack

Reverse the preceding procedure to install the battery pack.

Maintenance and Service Guide 55

Removal and Replacement Procedures

Media Bay Devices

Spare Part Number Information

For use with all Evo Notebook N620c, N610c, and

N600c models:
Diskette drive 135233-001
24X Max CD-ROM drive 228746-001
and
228746-001
8X Max CD-RW drive 153992-001
8X Max DVD-ROM drive 173949-001
DVD/CD-RW combination drive 238878-001
2X Max SuperDisk LS120 drive 201274-001
Iomega 250-MB ZIP drive 218683-001
6-cell battery pack 100680-001
and
280876-001
For use with Evo Notebook N620c and N610c models only:
16X Max CD-RW drive 274419-001
24X Max DVD/CD-RW combination drive 274420-001

56 Maintenance and Service Guide

Removal and Replacement Procedures

4. Remove a Media Bay device by following these steps:

a. Turn the notebook bottom side up with the left side
facing forward.
b. Slide and hold the Media Bay release latch toward the
back of the notebook 1 (Figure 5-3).
c. Use the notch in the Media Bay device to slide the device
out of the Media Bay 2.

Figure 5-3. Removing a Media Bay Device

Reverse the preceding procedure to install the Media Bay device.

Maintenance and Service Guide 57

Removal and Replacement Procedures

Hard Drive
Spare Part Number Information

For use with Evo Notebook N620c models only:

60 GB, 5400 RPM 309475-001
60 GB, 4200 RPM 309474-001
40 GB, 5400 RPM 309473-001
40 GB, 4200 RPM 309472-001
For use with Evo Notebook N610c models only:
40 GB 265495-001
30 GB 257660-001
20 GB 235540-101
For use with Evo Notebook N600c models only:
30 GB 217096-001
20 GB 235421-001
15 GB 241429-001
10 GB 217094-001

5. Remove the hard drive by following these steps:

a. Turn the notebook bottom side up with the right side
facing forward.

58 Maintenance and Service Guide

Removal and Replacement Procedures

b. Remove the PM2.5 2.5 hard drive retention screw 1

(Figure 5-4).
c. Separate the hard drive bezel 2.
d. Use the bezel to slide the hard drive forward 3 to unseat
the hard drive connector from the system board.
e. Remove the hard drive.

Figure 5-4. Removing the Hard Drive

Reverse the preceding procedure to install the hard drive.

Maintenance and Service Guide 59

Removal and Replacement Procedures

6. Loosen the two PM1.5 3.5 screws 1 that secure the hard
drive bezel to the hard drive (Figure 5-5).
7. Remove the hard drive bezel from the hard drive 2.

Figure 5-5. Removing the Hard Drive Bezel

The hard drive bezel is included in the Miscellaneous Plastics Kit,

spare part number 241439-001.

Reverse the preceding procedure to install the hard drive bezel.

510 Maintenance and Service Guide

Removal and Replacement Procedures

5.4 Computer Feet

The notebook feet are adhesive-backed rubber pads. The
notebook feet are included in the Miscellaneous Plastics Kit
(spare part number 241439-001). Refer to Figure 5-6 for
notebook feet locations.

Figure 5-6. Replacing the Notebook Feet

Maintenance and Service Guide 511

Removal and Replacement Procedures

5.5 Mini PCI Communications Board

Compaq Evo Notebook N600c models contain a memory

expansion slot in this location. Refer to Section 5.8, steps 5 and 6,
for instructions on removing a memory expansion board. The
mini PCI compartment cover is included in the Miscellaneous
Plastics Kit (spare part number 241439-001).

Mini PCI Communications Board

Spare Part Number Information

Type III mini PCI combination 56-Kbps modem/NIC board 230338-001

Type III mini PCI combination 56-Kbps/NIC/3DES board 230339-001
Type III mini PCI 56-Kbps modem board 230337-001

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook bottom side up with the front facing
forward.

512 Maintenance and Service Guide

Removal and Replacement Procedures

3. Remove the two PM2.5 5.0 screws 1 that secure the mini
PCI compartment cover to the base enclosure (Figure 5-7).
4. Lift the left edge of the cover and swing it up and to the
right 2.
5. Remove the cover.

The mini PCI compartment cover is included in the

Miscellaneous Plastics Kit (spare part number 241439-001).

Figure 5-7. Removing the Mini PCI Compartment Cover

Maintenance and Service Guide 513

Removal and Replacement Procedures

6. Disconnect the modem cable from the mini PCI

communications board 1 (Figure 5-8).
7. Spread the retaining tabs 2 to release the mini
PCI communications board. The board tilts up at a
45-degree angle.
8. Remove the board by pulling it away from the connector
at a 45-degree angle 3.

Figure 5-8. Removing the Mini PCI Communications Board

Reverse the preceding procedure to install the mini PCI
communications board and mini PCI compartment cover.

514 Maintenance and Service Guide

Removal and Replacement Procedures

5.6 Disk Cell RTC Battery

The disk cell RTC battery on the Compaq Evo Notebook N600c
model is located under the memory expansion slot compartment
cover. Refer to Section 5.8 for instructions on removing the
memory expansion slot cover. The procedures used to remove an
RTC battery are the same for the Evo Notebook N620c, N610c,
and N600c. The disk cell RTC battery is included in the
Miscellaneous Plastics Kit (spare part number 241439-001).

1. Prepare the notebook for disassembly (Section 5.3).

2. Remove the mini PCI compartment cover (Section 5.5).

Maintenance and Service Guide 515

Removal and Replacement Procedures

3. Use a flat blade tool to remove the battery 1 from the socket
on the system board (Figure 5-9).

The system ROM 2 is also accessible when the mini PCI

compartment cover is removed.

Figure 5-9. Removing the Disk Cell RTC Battery

The notebook uses a CR1220 lithium disk cell battery. When

replacing the RTC battery, insert the battery with the + sign
facing up.

516 Maintenance and Service Guide

Removal and Replacement Procedures

5.7 Keyboard

Keyboard
Spare Part Number Information

Keyboard with Pointstick

Arabic 241427-171 International 241427-002
Bosnia- 241427-B41 Italian 241427-061
Herzegovina/ Japanese 241427-291
Croatia/ Korean 241427-AD1
Slovenia/ Latin American Spanish 241427-161
Yugoslavia Norwegian 241427-091
Brazilian 241427-201 Portuguese 241427-131
Belgian 241427-181 Russian 241427-251
Czech 241427-221 Slovakian 241427-231
Danish 241427-081 Spanish 241427-071
European 241427-021 Swedish/Finnish 241427-101
French 241427-051 Swiss 241427-111
French Canadian 241427-121 Taiwanese 241427-AB1
German 241427-041 Turkish 241427-141
Greek 241427-151 U.K. English 241427-031
Hebrew 241427-BB1 U.S. English 241427-001
Hungarian 241427-211

Maintenance and Service Guide 517

Removal and Replacement Procedures

Keyboard
Spare Part Number Information (Continued)

Keyboard without Pointstick (for use with TouchPad models)

Arabic 241428-171 International 241428-002
Bosnia- 241428-B41 Italian 241428-061
Herzegovina/ Japanese 241428-291
Croatia/ Korean 241428-AD1
Slovenia/ Latin American Spanish 241428-161
Yugoslavia Norwegian 241428-091
Brazilian 241428-201 Portuguese 241428-131
Belgian 241428-181 Russian 241428-251
Czech 241428-221 Slovakian 241428-231
Danish 241428-081 Spanish 241428-071
European 241428-021 Swedish/Finnish 241428-101
French 241428-051 Swiss 241428-111
French Canadian 241428-121 Taiwanese 241428-AB1
German 241428-041 Turkish 241428-141
Greek 241428-151 U.K. English 241428-031
Hebrew 241428-BB1 U.S. English 241428-001
Hungarian 241428-211

518 Maintenance and Service Guide

Removal and Replacement Procedures

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook bottom side up with the front facing you.
3. Remove the TM2.5 7.0 screw that secures the keyboard to
the base enclosure (Figure 5-10).

Figure 5-10. Removing the Keyboard Screw

4. Turn the notebook top side up with the front facing you.
5. Open the notebook.

Maintenance and Service Guide 519

Removal and Replacement Procedures

6. Slide the four tabs on the top of the keyboard forward

(Figure 5-11).

Figure 5-11. Releasing the Keyboard

520 Maintenance and Service Guide

Removal and Replacement Procedures

7. Lift the top edge of the keyboard and swing it up and forward
until it rests on the top cover 1 (Figure 5-12).
8. Disengage the keyboard cable from the retaining clips in the
top cover.
9. Release the ZIF connector to which the pointing device cable
is attached 2 and disconnect the pointing device cable 3.
10. Release the ZIF connector to which the keyboard cable is
attached 4 and disconnect the keyboard cable 5.

Figure 5-12. Disconnecting the Pointing Device and

Keyboard Cables
11. Remove the keyboard.
Reverse the preceding procedure to replace the keyboard.

Maintenance and Service Guide 521

Removal and Replacement Procedures

5.8 Memory Expansion

Compaq Evo Notebook N600c models contain the mini PCI

communications board slot in this location. Refer to Section 5.5,
steps 6 through 8, for instructions on removing a mini PCI
communications board. The memory expansion compartment
cover is included in the Miscellaneous Plastics Kit (spare part
number 241439-001).

Memory Expansion Board

Spare Part Number Information

266 MHz, 2DM (for Evo Notebook N620c models only):

1024 MB 301576-001
768 MB 301575-001
512 MB 301574-001
384 MB 301572-001
256 MB 301571-001
133 MHz (for Evo Notebook N610c models only):
512 MB 238879-001
256 MB 212683-001
128 MB 212682-001
64 MB 212681-001
100 MHz (for Evo Notebook N600c models only):
512 MB 280875-001
256 MB 280874-001
128 MB 280873-001

522 Maintenance and Service Guide

Removal and Replacement Procedures

1. Prepare the notebook for disassembly (Section 5.3).

2. Remove the keyboard (Section 5.7).
3. Lift the left side of the memory expansion compartment
cover 1 and swing the cover forward 2 (Figure 5-13).
4. Remove the memory expansion compartment cover.

Figure 5-13. Removing the Memory Expansion

Compartment Cover

Maintenance and Service Guide 523

Removal and Replacement Procedures

5. Spread the retaining tabs 1 that secure the memory

expansion board to the socket. The board rises up at a
45-degree angle (Figure 5-14).
6. Pull the board away from the socket at a 45-degree angle 2.

Figure 5-14. Removing a Memory Expansion Board

Reverse the preceding procedure to replace a memory
expansion board.

524 Maintenance and Service Guide

Removal and Replacement Procedures

5.9 TouchPad

TouchPad Components
Spare Part Number Information

For use with Evo Notebook N620c models only:

TouchButton with pointing stick buttons 319772-001
(for use with Dual Stick models)
For use with Evo Notebook N610c models only:
TouchPad (for use with TouchPad models) 253658-001
TouchButton with pointing stick buttons 252434-001
(for use with Dual Stick models)
For use with Evo Notebook N600c models only:
TouchPad (for use with TouchPad models) 135227-001
TouchButton with pointing stick buttons 159530-001
(for use with Dual Stick models)

1. Prepare the notebook for disassembly (Section 5.3).

2. Remove the keyboard (Section 5.7).
3. Remove the memory expansion compartment cover
(Section 5.8).

Maintenance and Service Guide 525

Removal and Replacement Procedures

4. Lift up on the left side of the TouchPad 1 until it disengages

from the top cover (Figure 5-15).
5. Swing the TouchPad up and back 2 and rest it on the
top cover.
6. Disconnect the TouchPad cables 3 and 4 from the
system board.

Figure 5-15. Removing the TouchPad

7. Remove the TouchPad.
Reverse the preceding procedure to replace the TouchPad.

526 Maintenance and Service Guide

Removal and Replacement Procedures

5.10 Switch Cover

Switch Cover
Spare Part Number Information

Switch cover 241438-001

1. Prepare the notebook for disassembly (Section 5.3).

2. Remove the keyboard (Section 5.7).
3. Position the notebook so the rear panel faces you.
4. Remove the two black TM2.5 7.0 screws that secure the
switch cover to the base enclosure (Figure 5-16).

Figure 5-16. Removing the Switch Cover Screws

Maintenance and Service Guide 527

Removal and Replacement Procedures

5. Position the notebook so the front faces you.

6. Open the notebook as far as it will open.
7. Lift the switch cover up 1, slide it forward 2, and rest it on
the top cover (Figure 5-17).
8. Disconnect the left 3 and right speaker cables 4 from the
system board.

Figure 5-17. Removing the Switch Cover

9. Remove the switch cover.
Reverse the preceding procedure to replace the switch cover.

528 Maintenance and Service Guide

Removal and Replacement Procedures

5.11 Display

Display
Spare Part Number Information

For use with Evo Notebook N620c models only

14.1-inch, SXGA+, CTFT 319733-001
For use with Evo Notebook N610c models only:
14.1-inch, SXGA+, CTFT 291261-001
14.1-inch, XGA, CTFT 291262-001
For use with Evo Notebook N600c models only:
14.1-inch, SXGA+, CTFT 241433-001
14.1-inch, XGA, CTFT 241434-001

1. Prepare the notebook for disassembly (Section 5.3).

2. Remove the keyboard (Section 5.7).
3. Remove the switch cover (Section 5.10).
4. Position the display so that it is vertical.

Maintenance and Service Guide 529

Removal and Replacement Procedures

5. Remove the TM2.5 7.0 screw that secures the display

ground cable to the top cover 1 (Figure 5-18).
6. Disconnect the display video 2 and inverter cables 3 from
the system board.

Figure 5-18. Disconnecting the Display Cables

7. Partially close the notebook.
8. Position the notebook so the rear panel faces you.

530 Maintenance and Service Guide

Removal and Replacement Procedures

9. Remove the two TM2.5 7.0 screws 1 that secure the

display to the base enclosure (Figure 5-19).
10. Lift the display straight up and remove it from the base
enclosure 2.

Figure 5-19. Removing the Display

Reverse the preceding procedure to replace the display.

Maintenance and Service Guide 531

Removal and Replacement Procedures

5.12 Top Cover

Top Cover
Spare Part Number Information

For use with Evo Notebook N620c and N610c models only 291264-001
For use with Evo Notebook N600c models only 241436-001

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. Keyboard (Section 5.7)
b. Memory expansion compartment cover (Section 5.8)
c. Switch cover (Section 5.10)
d. Display (Section 5.11)
2. Turn the notebook bottom side up with the rear panel
facing you.

532 Maintenance and Service Guide

Removal and Replacement Procedures

3. Remove the following screws:

Three TM2.5 7.0 screws from the front edge of the base
enclosure 1 (Figure 5-20)
Two TM2.5 5.0 screws from the hard drive bay 2

The Evo Notebook N620c contains two TM2.5 7.0 screws in

the hard drive bay.

Two TM2.5 5.0 screws from the Media Bay 3

Evo Notebook N620c and N600c modelsTwo
TM2.5 5.0 screws from the rear panel 4, or
Evo Notebook N610c modelsTwo TM2.5 7.0
screws from the rear panel 4

Figure 5-20. Removing the Top Cover Screws

Maintenance and Service Guide 533

Removal and Replacement Procedures

4. Turn the notebook top side up with the front facing you.
5. For Evo Notebook N620c and N610c models
onlyRemove the two TM2.0 4.0 1 screws that secure the
top cover to the base enclosure (Figure 5-21).
6. For all notebook modelsRemove the TM2.5 7.0 2
screw that secures the top cover to the base enclosure.
7. Insert a flat blade screwdriver into the slot 3 on the rear edge
of the top cover to disengage the cover from the I/O bracket.
8. Lift the top cover straight up and remove it from the base
enclosure 4.

Figure 5-21. Removing the Top Cover

Reverse the preceding procedure to replace the top cover.

534 Maintenance and Service Guide

Removal and Replacement Procedures

5.13 System Board

System Board
Spare Part Number Information

For use with Evo Notebook N620c models only 319778-001

For use with Evo Notebook N610c models only 291581-001
For use with Evo Notebook N600c models only:
Mobile Intel Pentium III processor 1.066 GHz-M 241430-001
Mobile Intel Pentium III processor 866 MHz-M 241432-001

Make sure the PC Card eject buttons are fully depressed and there
are no PC Card devices or space savers inserted into the PC Card
slots before removing the system board.

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. RTC battery (Section 5.6)
b. Keyboard (Section 5.7)
c. Memory expansion compartment cover (Section 5.8)
d. TouchPad (Section 5.9)
e. Switch cover (Section 5.10)
f. Display (Section 5.11)
g. Top cover (Section 5.12)
2. Position the notebook so the rear panel faces you.

Maintenance and Service Guide 535

Removal and Replacement Procedures

Steps 3 through 5 apply only to Evo Notebook N600c models.

3. Remove the tape that secures the modem cable to the system
board 1 (Figure 5-22).
4. Remove the two 7.0-mm bushing guides 2 on either side of
the docking connector that secure the system board to the
base enclosure.
5. Remove the three TM2.5 5.0 screws 3 that secure the
system board to the base enclosure.

Figure 5-22. Removing the System Board Screws and

Bushing Guides on an Evo Notebook N600c

536 Maintenance and Service Guide

Removal and Replacement Procedures

Steps 6 and 7 apply only to Evo Notebook N620c and

N610c models.

6. Remove the two TM2.5 5.0 screws 1 that secure the

system board to the base enclosure through the rear panel
(Figure 5-23).
7. Remove the three TM2.5 5.0 screws 2 that secure the top
cover to the base enclosure.

Figure 5-23. Removing the System Board Screws on

Evo Notebook N620c and N610c Models

Maintenance and Service Guide 537

Removal and Replacement Procedures

When removing the system board, do not remove the following

screws (Figure 5-24):
Four screws 1 that secure the processor bracket to the
system board
Two screws 2 that secure the heat sink to the
system board
Two screws 3 that secure the hard drive connector the
system board
Four screws 4 that secure the PC Card assembly to
the system board

Figure 5-24. Do Not Remove These Screws

538 Maintenance and Service Guide

Removal and Replacement Procedures

8. Use the Media Bay connector 1 to lift the right side of the
system board 2 until it rests at a 45-degree angle
(Figure 5-25).
9. Slide the system board out of the base enclosure at a
45-degree angle 3.

Figure 5-25. Removing the System Board

Maintenance and Service Guide 539

Removal and Replacement Procedures

Figure 5-26 applies only to Evo Notebook N600c models. When

handling the system board, be careful not to put stress on the I/O
interface board 1. The narrow profile of this board makes it
susceptible to being damaged when mishandled. Do not remove
the screw 2 that secures the I/O interface board to the system
board or attempt to remove the I/O interface board. The system
board should only be removed and handled using the Media Bay
connector, as illustrated in Figure 5-26.

Figure 5-26. Proper Handling of the I/O Interface Board on an

Evo Notebook N600c

540 Maintenance and Service Guide

Removal and Replacement Procedures

Figure 5-27 applies only to Evo Notebook N620c and N610c

models. When handling the system board, be careful not to put
stress on the I/O interface board 1. The narrow profile of this
board makes it susceptible to being damaged when mishandled.
The system board should only be removed and handled using the
Media Bay connector 2. After the system board is installed in the
base enclosure, apply gentle downward pressure on the I/O
interface board directly above the two connectors 3 and 4 that
connect the I/O interface board to the system board.

Figure 5-27. Proper Handling of the I/O Interface Board on

Evo Notebook N620c and N610c Models
Reverse the preceding procedure to replace the system board.

Maintenance and Service Guide 541

Removal and Replacement Procedures

5.14 Fan

Fan
Spare Part Number Information

For use with Evo Notebook N620c and N610c models only 291266-001
For use with Evo Notebook N600c models only 255528-001

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. RTC battery (Section 5.6)
b. Keyboard (Section 5.7)
c. Memory expansion compartment cover (Section 5.8)
d. TouchPad (Section 5.9)
e. Switch cover (Section 5.10)
f. Display (Section 5.11)
g. Top cover (Section 5.12)
h. System board (Section 5.13)
2. Turn the system board bottom side up with the rear panel
facing you.

542 Maintenance and Service Guide

Removal and Replacement Procedures

3. Disconnect the fan cable from the system board

(Figure 5-28).

Figure 5-28. Disconnecting the Fan Cable

4. Turn the system board top side up with the rear panel
facing you.

Maintenance and Service Guide 543

Removal and Replacement Procedures

Steps 5 through 7 apply only to Evo Notebook N600c models.

5. Remove the PM2.0 4.0 screw 1 and PM2.5 5.0 screw 2
that secure the fan to the system board (Figure 5-29).
6. While holding the system board above the work surface, push
the left side of the fan up 3 from the bottom of the system
board.
7. When the left edge of the fan has cleared the system board,
slide the fan to the left 4 and out of the heat sink.

Figure 5-29. Removing the Fan on an Evo Notebook N600c

544 Maintenance and Service Guide

Removal and Replacement Procedures

Steps 8 and 9 apply only to Evo Notebook N620c and

N610c models.

8. Remove the three PM2.0 4.0 screws 1 that secure the fan to
the heat sink (Figure 5-30).
9. Lift the fan out of the heat sink 2.

Figure 5-30. Removing the Fan on Evo Notebook N620c and

N610c Models
10. Remove the fan.
Reverse the preceding procedure to replace the fan.

Maintenance and Service Guide 545

Removal and Replacement Procedures

5.15 Heat Sink

This section applies only to Evo Notebook N620c and

N610c models.

Heat Sink
Spare Part Number Information

Heat sink 303103-001

1. Prepare the notebook for disassembly (Section 5.3) and

546 Maintenance and Service Guide

Removal and Replacement Procedures

2. Turn the system board bottom side up with the rear panel
facing you.
3. Disconnect the fan cable from the system board
(Figure 5-31).

Figure 5-31. Disconnecting the Fan Cable

Maintenance and Service Guide 547

Removal and Replacement Procedures

4. Turn the system board top side up with the rear panel
facing you.
5. Remove the six PM2.0 4.0 screws 1 that secure the
processor mounting bracket and heat sink to the system board
(Figure 5-32).
6. Remove the processor mounting bracket 2.

Figure 5-32. Removing the Heat Sink Screws

548 Maintenance and Service Guide

Removal and Replacement Procedures

7. Lift the system board straight up 1. The heat sink 2 will

remain resting on the work surface (Figure 5-33).

Figure 5-33. Removing the Heat Sink

Reverse the preceding procedure to replace the heat sink.

Maintenance and Service Guide 549

Removal and Replacement Procedures

5.16 Processor

This section applies only to Evo Notebook N620c and

N610c models.

Processor
Spare Part Number Information

For use only with Evo Notebook N620c models

Intel Pentium-M 1.6 GHz 319777-001
Intel Pentium-M 1.5 GHz 319776-001
Intel Pentium-M 1.4 GHz 319775-001
Intel Pentium-M 1.3 GHz 319774-001
For use only with Evo Notebook N610c models
Mobile Intel Pentium 4 2.0 GHz 303282-001
Mobile Intel Pentium 4 1.8 GHz 291269-001
Mobile Intel Pentium 4 1.7 GHz 291268-001
Mobile Intel Pentium 4 1.6 GHz 291267-001
Intel Celeron 1.5 GHz 309420-001

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. RTC battery (Section 5.6)
b. Keyboard (Section 5.7)
c. Memory expansion compartment cover (Section 5.8)
d. TouchPad (Section 5.9)
e. Switch cover (Section 5.10)
f. Display (Section 5.11)
g. Top cover (Section 5.12)
h. System board (Section 5.13)
i. Heat sink (Section 5.15)

550 Maintenance and Service Guide

Removal and Replacement Procedures

2. Turn the system board bottom side up with the rear panel
facing you.
3. Insert the tip of a flat-blade screwdriver into the slot on the
processor locking screw.
4. Turn the screwdriver counterclockwise 1 to release the
processor (Figure 5-34).
5. Remove the processor from the socket on the system
board 2.

When installing the processor, make sure the gold triangle 3 is in

the lower right corner.

Figure 5-34. Removing the Processor

Reverse the preceding procedure to replace the processor.

Maintenance and Service Guide 551

Removal and Replacement Procedures

5.17 DC-DC Converter Board

DC-DC Converter Board

Spare Part Number Information

For use with Evo Notebook N620c models only 319635-001

For use with Evo Notebook N610c models only 291263-001
For use with Evo Notebook N600c models only 241435-001

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. RTC battery (Section 5.6)
b. Keyboard (Section 5.7)
c. Memory expansion compartment cover (Section 5.8)
d. TouchPad (Section 5.9)
e. Switch cover (Section 5.10)
f. Display (Section 5.11)
g. Top cover (Section 5.12)
h. System board (Section 5.13)
2. Turn the system board bottom side up with the rear panel
facing you.

552 Maintenance and Service Guide

Removal and Replacement Procedures

3. Lift the left and right edges of the DC-DC converter board to
disconnect the board from the system board (Figure 5-35).

Figure 5-35. Removing the DC-DC Converter Board

4. Remove the DC-DC converter board.
Reverse the preceding procedure to replace the DC-DC converter
board.

Maintenance and Service Guide 553

Removal and Replacement Procedures

5.18 Modem Cable

The modem cable is spared with the base enclosure. Modem

cables are also included in the Miscellaneous Plastics Kit
(spare part number 241439-001).

1. Prepare the notebook for disassembly (Section 5.3) and

remove the following components:
a. RTC battery (Section 5.6)
b. Keyboard (Section 5.7)
c. Memory expansion compartment cover (Section 5.8)
d. TouchPad (Section 5.9)
e. Switch cover (Section 5.10)
f. Display (Section 5.11)
g. Top cover (Section 5.12)
h. System board (Section 5.13)
2. Position the base enclosure with the rear panel facing
forward.

554 Maintenance and Service Guide

Removal and Replacement Procedures

3. Lift the modem connector out of the base enclosure 1 and

disengage the modem cable 2 from the alignment clips and
tabs in the base enclosure (Figure 5-36).

Figure 5-36. Removing the Modem Cable

4. Remove the modem cable.

Maintenance and Service Guide 555

Removal and Replacement Procedures

When installing the modem cable, route the cable along the path
indicated in Figure 5-37.

Figure 5-37. Routing the Modem Cable in the Base Enclosure

556 Maintenance and Service Guide

6
Specifications

This chapter provides physical and performance specifications.

Table 6-1
Notebook

Dimensions
Height 3.1 cm 1.2 in
Width 30.7 cm 12.1 in
Depth 25.0 cm 9.8 in
Weight
With 8-cell battery pack and 2.5 kg 5.5 lb
optical drive in Media Bay
With 8-cell battery pack and
Media Bay weight saver 2.1 kg 4.8 lb
Stand-alone (battery) power requirements
Nominal operating voltage 14.4 V
(Li ion)
Average operating power 15.8 W
Peak operating power 38 W
Power in Suspend < 800 mW
Power in Hibernation < 100 mW
AC adapter power requirements
Rated input voltage 90 to 264 VAC (auto switching)
Rated input current < 60 W
Rated frequency 47 to 63 Hz

Maintenance and Service Guide 61

Specifications

Table 6-1
Notebook (Continued)

Temperature
Operating 10 C to 35 C 50 F to 95 F
Nonoperating -20 C to 60 C -4 F to 140 F
Relative humidity (noncondensing)
Operating 10 to 90%
Nonoperating 5 to 95%, 38.7 C/101.6 F maximum
wetbulb
Altitude (unpressurized)
Operating 0 to 3,048 m 0 to 10,000 ft
Nonoperating 0 to 9,144 m 0 to 30,000 ft
Shock
Operating 10 G for 11 ms, half sine
Nonoperating 60 G for 11 ms, half sine
Vibration
Operating 0.5 G zero-to-peak, 10500 Hz,
0.25-oct/min sweep rate
Nonoperating 1.0 G zero-to-peak, 10500 Hz,
0.25-oct/min sweep rate

Applicable product safety standards specify thermal limits for

plastic surfaces. The notebook operates well within this range of
temperatures.

62 Maintenance and Service Guide

Specifications

Table 6-2
14.1-inch XGA, TFT Display

CD-ROM (Mode 1 and 2)
CD Digital Audio
CD-XA ready (Mode 2, Form 1 and 2)
CD-I ready (Mode 2, Form 1 and 2)
CD-R (read only)
CD Plus
Photo CD (single/multisession)
CD-Bridge
Center hole diameter 1.5 cm 0.59 in
Disc diameter 12 cm, 8 cm
Disc thickness 1.2 mm
Track pitch 0.74 m
Access time
Random < 150 ms
Full stroke < 225 ms

Audio output level Line-out, 0.7 Vrms

Cache buffer 512 KB/sec
Data transfer rate
Max 24X CD 3600 KB/s (150 KB/s at 1X CD rate)
Max 8X DVD 10,800 KB/s
(1352 KB/s at 1X DVD rate)
Normal IO Mode 4 (single burst) 16.6 MB/s
Startup time < 12 seconds
Stop time < 3 seconds

68 Maintenance and Service Guide

Specifications

Table 6-7
CD-RW Drive

Center hole diameter 0.39 cm 0.59 in

Disk diameter 12 cm, 8 cm
Disk thickness 0.12 cm 0.47 in
Track pitch 0.74 m
Access time
Random < 150 ms
Full stroke < 225 ms
Audio output level Line-out, 0.7 Vrms
Cache buffer 128 KB/s minimum
Data transfer rate
Sustained, 16X 150 KB/s
Sustained, 4X CD-RW 5,520 KB/s
Normal PIO Mode 4 (single burst) 16.6 MB/s
Startup time < 15 seconds
Stop time < 6 seconds

Maintenance and Service Guide 69

Specifications

Table 6-8
AC Adapter

Dimensions
Height 2.79 cm 1.10 in
Depth 3.61 cm 1.42 in
Width 9.40 cm 3.70 in
Weight 0.18 kg 0.39 lb
Power supply (input)
Operating voltage 90 to 260 VAC RMS nominal
Operating current 1.3 A RMS
Operating frequency range 47 to 63 Hz nominal
Maximum transient 4/50 kV

Table 6-9
8-cell, Li ion Battery Pack

Dimensions
Length 125.80 cm 4.95 in
Width 88.00 cm 3.46 in
Depth 20.40 cm 0.80 in
Weight 0.43 kg 0.96 lb
Energy
Voltage 14.8 V
Amp-hour capacity Minimum 3.7 Ah, typical 3.9 Ah
Watt-hour capacity Minimum 53.2 Ah, typical 56.1 Ah
Temperature
Operating 0 to 42 C 32 to 108 F
Nonoperating 0 to 60 C 32 to 140 F

610 Maintenance and Service Guide

Specifications

Table 6-10
System DMA

Hardware DMA System Function

DMA0 Available for audio
DMA1 Entertainment audio
(default; alternate = DMA0, DMA3, none)
DMA2 Diskette drive
DMA3 ECP parallel port LPT1
(default; alternate = DMA0, none)
DMA4 DMA controller cascading (not available)
DMA5 Available for PC Card
DMA6 Not assigned
DMA7 Not assigned

PC Card controller can use DMA 1, 2, or 5.

Maintenance and Service Guide 611

Specifications

Table 6-11
System Interrupts

Hardware IRQ System Function

IRQ0 System timer
IRQ1 Keyboard controller
IRQ2 Cascaded
IRQ3 COM2
IRQ4 COM1
IRQ5 Audio (default)*
IRQ6 Diskette drive
IRQ7 Parallel port
IRQ8 Real time clock (RTC)
IRQ9 Infrared
IRQ10 System use
IRQ11 System use
IRQ12 Internal point stick or external mouse
IRQ13 Coprocessor (not available to any peripheral)
IRQ14 IDE interface (hard drive and optical drive)
IRQ15 System use

PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10,

IRQ11, or IRQ15. Either the infrared or the serial port may assert
IRQ3 or IRQ 4.
*Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9,
IRQ10, or none.

612 Maintenance and Service Guide

Specifications

Table 6-12
System I/O Addresses

I/O Address (hex) System Function (shipping configuration)

00000F DMA controller no. 1
01001F Unused
020021 Interrupt controller no. 1
022 024 Opti chipset configuration registers
02503F Unused
02E02F 87334 Super IO configuration for CPU
04005F Counter/timer registers
04405f Unused
060 Keyboard controller
061 Port B
062063 Unused
064 Keyboard controller
06506F Unused
070071 NMI enable/real time clock
07207F Unused
08008F DMA page registers
090091 Unused
092 Port A
09309F Unused
0A00A1 Interrupt controller no. 2

Maintenance and Service Guide 613

Specifications

Table 6-12
System I/O Addresses (Continued)

I/O Address (hex) System Function (shipping configuration)

0A20BF Unused
0C00DF DMA controller no. 2
0E00EF Unused
0F00F1 Coprocessor busy clear/reset
0F20FF Unused
10016F Unused
170177 Secondary fixed disk controller
1781EF Unused
1F01F7 Primary fixed disk controller
1F8200 Unused
201 Joystick (decoded in ESS1688)
20221F Unused
22022F Entertainment audio
23026D Unused
26E26 Unused
27827F Unused
2802AB Unused
2A02A7 Unused
2A82E7 Unused
2E82EF Reserved serial port

614 Maintenance and Service Guide

Specifications

Table 6-12
System I/O Addresses (Continued)

I/O Address (hex) System Function (shipping configuration)

2F02F7 Unused
2F82FF Infrared port
30031F Unused
32036F Unused
370377 Secondary diskette drive controller
37837F Parallel port (LPT1/default)
380387 Unused
38838B FM synthesizer - OPL3
38C3AF Unused
3B03BB VGA
3BC3BF Reserved (parallel port/no EPP support)
3C03DF VGA
3E03E1 PC Card controller in CPU
3E23E3 Unused
3E83EF Internal modem
3F03F7 A diskette controller
3F83FF Serial port (COM1/default)
CF8CFB PCI configuration index register (PCIDIVO-1)
CFCCFF PCI configuration data register (PCIDIVO-1)

Maintenance and Service Guide 615

Specifications

Table 6-13
System Memory Map

Size Memory Address System Function

640 KB 00000000 - 0009FFFF Base memory
128 KB 000A0000 - 000BFFFF Video memory
48 KB 000C0000 - 000CBFFF Video BIOS
160 KB 000C8000 - 000E7FFF Unused
64 KB 000E8000 - 000FFFFF System BIOS
15 MB 00100000 - 00FFFFFF Extended memory
58 MB 01000000 - 047FFFFF Super extended memory
58 MB 04800000 - 07FFFFFF Unused
2 MB 08000000 - 080FFFFF Video memory (direct access)
4 GB 08200000 - FFFEFFFF Unused
64 KB FFFF0000 - FFFFFFFF System BIOS

616 Maintenance and Service Guide

A
Connector Pin Assignments

Table A-1
Stereo Speaker/Headphone

1
2
Pin Signal Pin Signal
1 Audio out 2 Ground

Table A-2
Microphone

1
2
Pin Signal Pin Signal
1 Audio in 2 Ground

Maintenance and Service Guide A1

Connector Pin Assignments

Table A-3
Keyboard/Mouse

1 2

3 KEY 4

5 6

Pin Signal Pin Signal

1 Keyboard/mouse data1 4 +5 VDC
2 Keyboard/mouse data2 5 Keyboard/mouse clock1
3 Ground 6 Keyboard/mouse clock2

Table A-4
RJ-11 Modem

Pin Signal Pin Signal

1 Unused 4 Unused
2 Tip 5 Unused
3 Ring 6 Unused

A2 Maintenance and Service Guide

Connector Pin Assignments

Table A-5
RJ-45 Network Interface

1 3 5 7
2 4 6 8

Pin Signal Pin Signal

1 Transmit + 5 Unused
2 Transmit - 6 Receive -
3 Receive + 7 Unused
4 Unused 8 Unused

Table A-6
Universal Serial Bus

Pin Signal Pin Signal

1 +5 VDC 3 Data +
2 Data - 4 Ground

Maintenance and Service Guide A3

Connector Pin Assignments

Table A-7
Serial

6 9

1 5

Pin Signal Pin Signal

1 Carrier detect 6 Data set ready
2 Receive data 7 Ready to send
3 Transmit data 8 Clear to send
4 Data terminal ready 9 Ring indicator
5 Signal ground

A4 Maintenance and Service Guide

Connector Pin Assignments

Table A-8
External Monitor

11 15
6 10
1 5

Pin Signal Pin Signal

1 Red analog 9 +5 VDC
2 Green analog 10 Ground
3 Blue analog 11 Monitor detect
4 Not connected 12 DDC 2B data
5 Ground 13 Horizontal sync
6 Ground analog 14 Vertical sync
7 Ground analog 15 DDC2B clock
8 Ground analog

Maintenance and Service Guide A5

Connector Pin Assignments

B
Power Cord Set Requirements

3-Conductor Power Cord Set

The wide range input feature of the notebook permits it to operate
from any line voltage from 100 to 120 or 220 to 240 volts AC.
The power cord set received with the notebook meets the
requirements for use in the country where the equipment is
purchased.
Power cord sets for use in other countries must meet the
requirements of the country where the notebook is used. For more
information on power cord set requirements, contact a Compaq
authorized reseller or service provider.

General Requirements
The requirements listed below are applicable to all countries:
The length of the power cord set must be at least 1.5 m
(5.00 feet) and a maximum of 2.0 m (6.50 feet).
All power cord sets must be approved by an acceptable
accredited agency responsible for evaluation in the country
where the power cord set will be used.
The power cord set must have a minimum current capacity
of 10 amperes and a nominal voltage rating of 125 or
250 volts AC, as required by each countrys power system.
The appliance coupler must meet the mechanical
configuration of an EN 60 320/IEC 320 Standard Sheet C13
connector, for mating with the appliance inlet on the back of
the notebook.

Maintenance and Service Guide B1

Power Cord Set Requirements

Country-Specific Requirements

3-Conductor Power Cord Set Requirements

Country Accredited Agency Applicable Note Number

Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
Sweden SEMKO 1
Switzerland SEV 1

B2 Maintenance and Service Guide

Power Cord Set Requirements

3-Conductor Power Cord Set Requirements

Country Accredited Agency Applicable Note Number

United Kingdom BSI 1
United States UL 2
Notes
1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm2
conductor size. The power cord set fittings (appliance coupler and wall plug)
must bear the certification mark of the agency responsible for evaluation in
the country where it will be used.
2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG,
3-conductor. The wall plug must be a two-pole grounding type with a
NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and
registration number in accordance with the Japanese Dentori Law. The
flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm2 conductor
size. The wall plug must be a two-pole grounding type with a Japanese
Industrial Standard C8303 (7 A, 125 V) configuration.

Maintenance and Service Guide B3

C
Screw Listing

This appendix provides specification and reference information

for the screws used in the notebook. All screws listed in this
appendix are available in the Miscellaneous Screw Kit, spare part
number 241440-001.

Maintenance and Service Guide C1

Table C-1
Phillips Metric 2.5 2.5 Screw

Head
mm Color Qty Length Thread Width
Black 1 4.0 mm 2.5 mm 5.0 mm
Where used:
One screw that secures the hard drive to the base enclosure
(documented in Section 5.3)

Figure C-1. PM2.5 2.5 Screw Location

C2 Maintenance and Service Guide

Table C-2
Phillips Metric 1.5 3.5 Screw

Head
mm Color Qty Length Thread Width
Black 2 3.0 mm 2.0 mm 3.0 mm
Where used:
Two screws that secure the hard drive bezel to the hard drive
(documented in Section 5.3)

Figure C-2. PM1.5 3.5 Screw Location

Maintenance and Service Guide C3

Table C-3
Phillips Metric 2.5 5.0 Screw

Head
mm Color Qty Length Thread Width
Black 3 5.0 mm 2.5 mm 4.5 mm
Where used:
Evo Notebook N600c modelsTwo screws that secure the memory
expansion compartment cover to the base enclosure
Evo Notebook N620c and N610c modelsTwo screws that secure the mini
PCI compartment cover to the base enclosure (documented in Section 5.5)

Figure C-3. PM2.5 5.5 Screw Location

C4 Maintenance and Service Guide

Table C-3
Phillips Metric 2.5 5.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 3 5.0 mm 2.5 mm 4.5 mm
Where used:
Evo Notebook N620c and N610c modelsOne screw that secures the fan to
the heat sink (documented in Section 5.14)

Figure C-4. PM2.5 5.5 Screw Location

Maintenance and Service Guide C5

Table C-4
Torx T8 Metric 2.5 7.0 Screw

Head
mm Color Qty Length Thread Width
Black 12 7.0 mm 2.5 mm 5.0 mm
Where used:
1 One screw that secures the keyboard to the base enclosure
(documented in Section 5.7)
2 Three screws that secure the top cover to the base enclosure
(documented in Section 5.12)
3 Evo Notebook N620c modelsTwo screws that secure the top cover to the
base enclosure in the hard drive bay (documented in Section 5.12)

Figure C-5. TM2.5 7.0 Screw Locations

C6 Maintenance and Service Guide

Table C-4
Torx T8 Metric 2.5 7.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 12 7.0 mm 2.5 mm 5.0 mm
Where used:
1 Two screws that secure the switch cover to the base enclosure
(documented in Section 5.10)
2 Two screws that secure the display to the base enclosure
(documented in Section 5.11)
3 Evo Notebook N620c and N610c modelsTwo screws that secure the top
cover to the base enclosure (documented in Section 5.12)

Figure C-6. TM2.5 7.0 Screw Locations

Maintenance and Service Guide C7

Table C-4
Torx T8 Metric 2.5 7.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 12 7.0 mm 2.5 mm 5.0 mm
Where used:
1 One screw that secures the display ground cable to the base enclosure
(documented in Section 5.11)
2 Evo Notebook N620c and N610c modelsOne screw that secures the top
cover to the base enclosure (documented in Section 5.12)

Figure C-7. TM2.5 7.0 Screw Locations

C8 Maintenance and Service Guide

Table C-5
Torx T8 Metric 2.5 5.0 Screw

Head
mm Color Qty Length Thread Width
Black 12 5.0 mm 2.5 mm 4.0 mm
Where used:
1 Evo Notebook N600c modelsTwo screws that secure the top cover to the
base enclosure in the hard drive bay (documented in Section 5.12)
2 Three screws that secure the top cover to the base enclosure in the
Media Bay (documented in Section 5.12)
3 Evo Notebook N600c modelsTwo screws that secure the top cover to the
base enclosure (documented in Section 5.12)

Figure C-8. TM2.5 5.0 Screw Locations

Maintenance and Service Guide C9

Table C-5
Torx T8 M2.5 5.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 12 5.0 mm 2.5 mm 4.0 mm
Where used:
1 Three screws that secure the system board to the base enclosure
(documented in Section 5.13)
2 Evo Notebook N620c and N610c models onlyTwo screws that secure
the system board to the base enclosure through the rear panel
(documented in Section 5.13)

Figure C-9. TM2.5 5.0 Screw Locations

C10 Maintenance and Service Guide

Table C-6
7.0 mm 20.0 mm Bushing Guide

Head
mm Color Qty Length Thread Width
Silver 2 20 mm n/a 7.0 mm
Where used:
Evo Notebook N600c models onlyTwo bushing guides that secure the
system board to the base enclosure (documented in Section 5.13)

Figure C-10. 7.0 20.0 Bushing Guide Location

Maintenance and Service Guide C11

Table C-7
Torx Metric 2.0 3.0 Screw

Head
mm Color Qty Length Thread Width
Silver 2 3.0 mm 2.0 mm 5.0 mm
Where used:
Evo Notebook N620c and N610c modelsTwo screws that secures the top
cover to the system board (documented in Section 5.12)

Figure C-11. TM2.0 4.0 Screw Location

C12 Maintenance and Service Guide

Table C-8
Phillips Metric 2.0 4.0 Screw

Head
mm Color Qty Length Thread Width
Black 11 4.0 mm 2.0 mm 3.5 mm
Where used:
Evo Notebook N600c models onlyOne screw that secures the fan to the
system board (documented in Section 5.14)

Figure C-12. PM2.0 4.0 Screw Location

Maintenance and Service Guide C13

Table C-8
Phillips M2.0 4.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 11 4.0 mm 2.0 mm 3.5 mm
Where used:
Evo Notebook N620c and N610c models onlyThree screws that secure
the fan to the system board (documented in Section 5.14)

Figure C-13. PM2.0 4.0 Screw Location (Continued)

C14 Maintenance and Service Guide

Table C-8
Phillips M2.0 4.0 Screw (Continued)

Head
mm Color Qty Length Thread Width
Black 11 4.0 mm 2.0 mm 3.5 mm
Where used:
Evo Notebook N620c and N610c models onlySix screws that secure the
heat sink and processor mounting bracket to the system board
(documented in Section 5.15)

Figure C-14. PM2.0 4.0 Screw Location (Continued)

Maintenance and Service Guide C15

Index
A CD-ROM drive
AC adapter OS loading problems 224
spare part numbers 322 spare part number 315,
specifications 610 321, 56
audio troubleshooting 225 specifications 67
CD-RW drive
B
spare part number 315,
base enclosure, spare part
321, 56
numbers 311
specifications 69
battery components
Certificate of Authenticity
compartment 140, 142
label 142
light 130
components
pack, removing 54
front 130
pack, spare part numbers
keyboard 136
313
left side 132, 134
release latch 140, 142,
rear panel 132, 134
55
right side 130
spare part numbers 54
top 137
specifications 610
Computer Setup
Bluetooth wireless
Advanced Menu 25
communication MultiPort
File Menu 23
module, spare part number
Security Menu 24
322
computer specifications 61
C connector pin assignments
cables, service considerations headphone jack A1
42 keyboard connector A2
caps lock key 136 microphone jack A1
caps lock light 138 modem jack A2
monitor connector A5
mouse connector A2

Maintenance and Service Guide Index1

Index

Index2 Maintenance and Service Guide

Index

Index6 Maintenance and Service Guide

Index

V W
vent 133, 135, 140, 141 Windows application key
video troubleshooting 216 136
volume control buttons 131 Windows logo key 136
workstation precautions 44

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COMPAQ - Service Manual PDF

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b

Maintenance and Service Guide

Document Part Number: 279362-002

This guide is a troubleshooting reference used for maintaining

Maintenance and Service Guide

Maintenance and Service Guide iii

3 Illustrated Parts Catalog

4 Removal and Replacement Preliminaries

5 Removal and Replacement Procedures

iv Maintenance and Service Guide

5.14 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

A Connector Pin Assignments

B Power Cord Set Requirements

Maintenance and Service Guide v

The Compaq Evo Notebook N620c, N610c, and N600c Series

Figure 1-1. Compaq Evo Notebook N620c, N610c, and N600c

Maintenance and Service Guide 11

12 Maintenance and Service Guide

Maintenance and Service Guide 13

14 Maintenance and Service Guide

Maintenance and Service Guide 15

16 Maintenance and Service Guide

Maintenance and Service Guide 17

18 Maintenance and Service Guide

Maintenance and Service Guide 19

110 Maintenance and Service Guide

Maintenance and Service Guide 111

112 Maintenance and Service Guide

Maintenance and Service Guide 113

114 Maintenance and Service Guide

Maintenance and Service Guide 115

116 Maintenance and Service Guide

Maintenance and Service Guide 117

118 Maintenance and Service Guide

Maintenance and Service Guide 119

120 Maintenance and Service Guide

Maintenance and Service Guide 121

122 Maintenance and Service Guide

Maintenance and Service Guide 123

124 Maintenance and Service Guide

Maintenance and Service Guide 125

126 Maintenance and Service Guide

Mini PCI 10/100 network interface card (NIC) or Mini

Maintenance and Service Guide 127

1.3 Clearing a Password

128 Maintenance and Service Guide

1.4 Power Management

Maintenance and Service Guide 129

1.5 Notebook External Components

Figure 1-2. Front and Right Side Components

Item Component Function

130 Maintenance and Service Guide

Item Component Function

Maintenance and Service Guide 131

Figure 1-3. Right Side and Rear Panel Components

Item Component Function

132 Maintenance and Service Guide

Item Component Function

Toshutsprevent damage, the notebook

Maintenance and Service Guide 133

Figure 1-4. Right Side and Rear Panel Components

Item Component Function

134 Maintenance and Service Guide

Item Component Function

Toshutsprevent damage, the notebook

Maintenance and Service Guide 135

The keyboard components of the Evo Notebook N620c, N610c,

Figure 1-5. Keyboard Components

Item Component Function

136 Maintenance and Service Guide

The components on the top of the Evo Notebook N620c, N610c,

Figure 1-6. Top Components

Item Component Function

Maintenance and Service Guide 137

Item Component Function

138 Maintenance and Service Guide