Scribd
Upload
75 views2 pages

(Alert - HDVM, HTSM

hit

Uploaded by

bhaskar123.k
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
75 views2 pages

(Alert - HDVM, HTSM

hit

Uploaded by

bhaskar123.k
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

(Alert - HDvM, HTSM A2015121401r0) Status of the Reclaim Zero P... https://support.hds.com/en_us/user/tech-tips/e/2015Decmeber/A2015...

(Alert - HDvM, HTSM A2015121401r0) Status of the


Reclaim Zero Pages Task Might Show as Completed
Even When its Progress Does Not Reach 100%

Type Products Affected


Partner View
Alert Device Manager
Tiered Storage Manager
Date Posted
Customer View
14-Dec-2015
Status
Active

Status of the Reclaim Zero Pages Task Might Show as Completed Even When its
Progress Does Not Reach 100%
Audience: HDS, Service Partner, Customer

Number: A2015121401r0

Products affected:

**HDS Confidential Internal Use Only**

Related Early Notice (for reference): SD-EN-HICMD-168.

Lines/models:

The following products are affected:

Hitachi Device Manager (HDvM) versions 8.1.0-00 to earlier than 8.2.1-01.


Hitachi Tiered Storage Manager (HTSM) versions 8.1.0-00 to earlier than 8.2.1-01.

Hardware (microcode/firmware/driver version) affected:

Storage systems:

Hitachi Virtual Storage Platform G1000 (VSP G1000).


VSP G200, G400, G600 and G800.
VSP.
Hitachi Unified Storage VM (HUS VM).
Hitachi Universal Storage Platform V (USP V) and USP VM.

Software affected:

Related operating systems (OS): Microsoft Windows and Linux.

Overview:

Certain tasks involve running the Reclaim Zero Pages task, either directly or automatically, as part of the
task. When two such tasks run at the same time, the status of a task may show as completed when
Reclaim Zero Pages has not reached 100%.

Description:

The status of the following tasks might become completed even when the progress of Reclaim Zero Pages
does not reach 100%:

1 of 2 03-09-2016 11:16
(Alert - HDvM, HTSM A2015121401r0) Status of the Reclaim Zero P... https://support.hds.com/en_us/user/tech-tips/e/2015Decmeber/A2015...

Reclaim Zero Pages.


Allocate Volumes (Global-Active Device).
Allocate Like Volumes (Global-Active Device).
Change to Global-Active Device Volumes.
Migrate Volume.

Conditions of occurrence:

This problem can occur when the following conditions are met:

1. Two or more of the tasks in either of the following groups are run simultaneously:

Group 1:

Reclaim Zero Pages.

Allocate Volumes (Global-Active Device).

Allocate Like Volumes (Global-Active Device).

Change to Global-Active Device Volumes.

Group 2:

Migrate Volume.

Cause:

This problem is due to a defect of the HDvM graphical user interface (GUI).

When the Reclaim Zero Pages for a task is completed, HDvM misjudges that the Reclaim Zero Pages for
other tasks that are still running is also completed. The problem occurs on the task that was misjudged.

Impact to customer operations:

Frequency of problem: Medium.

Severity of problem: Low.

Recovery from problem:

For operations other than the Migrate Volume task:

Use the GUI to choose a volume with progress that is not reaching 100%; then run the Reclaim Zero
Pages task.

For the Migrate Volume task:

Choose a volume with which the Task Status is ZeroPageReclaiming; then run the Reclaim Zero Pages
task in the GUI.

Note: only run one instance of Reclaim Zero Pages at a time for recovery. Otherwise, the symptoms of this
problem will occur again.

Permanent solution:

Upgrade HDvM to the fixed version 8.2.1-01 or a later version.

2 of 2 03-09-2016 11:16

You might also like